Project Title: Online Toll Payment System (Otops)
Project Title: Online Toll Payment System (Otops)
Project Title: Online Toll Payment System (Otops)
1.1 INTRODUCTION
Online payment system allows you to make payment anytime all from your computer or mobile devices.
You can schedule bill payments, review bill payments made and automate the payment of recurring bills.
Nowadays, many companies in Malaysia use this method for user to pay their services easier. Examples
of companies which provide this online payment system are AirAsia, Maybank and Telekom Malaysia.
Online mobile application is a program that a mobile device can access. Few years back, mobile
applications become very popular since the usage of mobile devices grew wider in the world. There are
existing applications that can be used in daily life such as Parking Guidance Systems, Yahoo Driving
Direction and Google Short Message Service (SMS) which has been implemented in United Stated. In
addition, drivers able to pay for their parking tickets by just use mobile phones. By using their mobile
phones, the driver sends a Short Message Service (SMS) to a number provided by the car park
authorities and credit will be deducted of the phone account.
Malaysian Expressway network can be considered the best expressway network in Southeast Asia and
third in Asia after Japan and China. Malaysian expressways are found at all major cities and conurbations
such as Klang Valley, Johor Bahru and Penang. Online Toll Payment System (OTOPS) is about
developing a mobile web application for the Malaysian Expressway that will enable the regular users to
make payment before they use that expressway. It can be described as the future technologies for
Electronic Toll Collection System (ETC) instead of Touch n Go and SmartTag in Malaysia.
With this system, they can make toll payment using internet banking and credit card through web
application or also can access using the mobile devices such personal data assistant (PDAs). The users
also need to buy a credit using web application which required them to type their method of payment and
vehicles plate number for the recognition purposes. For the users that using mobile devices, they also
required to type the SMS includes their method of payment and the vehicle plate number and send to this
system. Then this system will deduct an amount charged by the toll from the credit with condition the
credit enough. The OTOPS users will drive at the specific lane which is provided only for the users that
use this system by recognizing the vehicles plate number. The users also can check their credit balance
using both web application and mobile devices.
Malaysian Expressway nowadays becomes one of the busiest expressways in Asia. The major factors
includes the increasing number of vehicles along federal routes, opening of major ports and airports in
Malaysia and the increasing population in major cities and towns of Malaysia. This is the reason why it
always jammed and congested when the user want to make payment at toll point especially during peak
time and peak season such as Hari Raya Holiday. Currently, the Electronic Toll Collection System (ETC)
that used today using cash, touch n go and smart tag.
Normally, most of the users using cash payment but the transaction will take longer time. For touch n go,
it is more convenient than cash because user no longer need to prepare for small change or wait in
queue at the cash lane to complete the transaction. But this method also needs a process to touch the
screen and consume time as well, but it takes less time compared to cash payment. Smart Tag can be
described as the fastest way to make payment which allow user to pay toll with drive-through
convenience but the device for this method is expensive. Both Touch n Go and SmartTag maybe have
possibility in security problem. For example, if the card had scratched or lost, maybe the user cant use
that application and need to report for the replacement.
Online Toll Payment System (OTOPS) added better alternative to solve this entire problem because it is
only uses the device which the users already have such as internet and mobile phones and payment can
be made even before they drive. Furthermore, using plate number as recognition considered as are non-
repudiation method to recognize the vehicles.
1.3 OBJECTIVES
The goal of this Online Toll Payment System (OTOPS) is to fulfill the needs of users especially the regular
toll users. Therefore, below are the following objectives for this Online Toll Payment System (OTOPS).
1.Able to avoid the congestion at the toll point especially during peak time and season when the users go
and back from works.
2.To create better alternatives way of the payment for the toll users
3.To reduce waiting time for user to make payment
4.Provide the user a new convenient and less hassle way using this online toll payment system with
mobile application.
1-2 km before the toll plaza, a notification should be received on the mobile phone of the
approaching user with Toll Name and amount of applicable Toll Fee. Payment can be facilitated
through mobile wallets and credit cards payment integration. An electronic receipt be generated, with
bar code/QR code which can be shown at the Toll Booth. A list for all the toll plaza and respective
services to be made available in the app.