CHANAKYA NATIONAL LAW

UNIVERSITY

MANAGEMENT OF STRESS

HUMAN RESOURCE MANAGEMENT

Submitted to: Submitted by:

MR. S.C .ROY DEEPALI SINGH

(Faculty, HRM) Roll No. 1408

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 TABLE OF CONTENTS

ACKNOWLEDGEMENT ERROR! BOOKMARK NOT DEFINED.

RESEARCH METHODOLOGY 4

CHAPTER 1: 5

INTRODUCTION

CHAPTER 2: .......6

STRESS AND CAUSES OF STRESS

CHAPTER 3 : ..12

TYPES OF STRESS

CHAPTER 4: 16

EFFECTS OF STRESS

CHAPTER4.1 NEED OF STRESS MANAGEMENT19

CHAPTER 5: ...21

MANAGEMENT OF STRESS

CHAPTER 6: .23

BENEFITS OF STRESS MANAGEMENT

CHAPTER: 7 .27

CASE STUDY $ CONCLUSIONS AND SUGGESTIONS

BIBLIOGRAPHY
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 ACKNOWEDGEMENT

Any project completed or done in isolation is unthinkable. This

project, although prepared by me, is a culmination of efforts of a lot of
people. Firstly, I would like to thank our Professor MR. S.C. ROY
SIR for, helping me in making the project on MANAGEMENT OF
STRESS for his valuable suggestions towards the making of this project.
Further to that, I would also like to express my gratitude towards our
seniors who were a lot of help for the completion of this project. The
contributions made by my classmates and friends are, definitely, worth
mentioning.
I would like to express my gratitude towards the library staff for their
help also. I would also like to thank the persons interviewed by me
without whose support this project would not have been completed.
Last, but far from the least, I would express my gratitude towards the
Almighty for obvious reasons.

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 RESEARCH METHODOLOGY
Method of Research
The researcher has adopted doctrinal method of research. The researcher has made
extensive use of the library at the Chanakya National Law University and also the
internet sources and interviewed many organization related with management of stress.
Aims and objectives
The researcher aims to :-

1. To examine what is stress and the causes of stress.

2. To understand what can be the effects of stress.

3. To have a understanding of how can we manage stress.

4.To have a better understanding of what are the benefits of management of stress.

Scope and Limitations

Though the study of the MANAGEMENT OF STRESS is an immense project and pages
can be written over the topic but due to certain restrictions and limitations the researcher
has not been able to deal with the topic in great detail.

Sources of Data:
The following secondary sources of data have been used in the project-
1. Cases 2.Books 3 .websites
Method of Writing:
The method of writing followed in the course of this research paper is primarily
analytical.
Mode of Citation
The researcher has followed a uniform MODE of citation.

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 INTRODUCTION
We keep oscillating between very happy and very sad moments in life. In
our daily lives we face stressful situations. One hand, tension is not good
but on the other hand, it is no life without pressure, as we tend to perform
far more effectively under stress. Thus, our performance depends a great
deal on the degree, nature, and types of pressure or tension we undergo
under different situations .We do not have any control over the events of
our day-to-day living. However, we can control our response to the events.
What matters is the way we handle, respond, and manage a given
situations. Therefore, stress is a must in life but what matters for individual
effectiveness is the way stress is managed.

All sometimes talk about stress, and feeling stressed, usually when
we feel we have too much to do and too much on our minds, or other
people are making unreasonable demands on us, or we are dealing with
situations that we do not have control over. Stress is not a medical
diagnosis, but severe stress that continues for a long time may lead to a
diagnosis of depression or anxiety, or more severe mental health problems.
You can reduce the effects of stress by being more conscious of the
Things that cause it, and learning to handle them better, using relaxation
techniques as well as other life-style changes.

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 STRESS AND CAUSES OF STRESS
Physiological or biological stress is an organism's response to
a stressor such as an environmental condition or a stimulus. Stress is a
body's method of reacting to a challenge. According to the stressful event,
the body's way to respond to stress is by sympathetic nervous
system activation which results in the fight-or-flight response. Because the
body cannot keep this state for long periods of time, the parasympathetic
system returns the body's physiological conditions to normal (homeostasis).
In humans, stress typically describes a negative condition or a positive
condition that can have an impact on a person's mental and physical well-
being.
Stress is a fact of life, wherever you are and whatever you are doing.
You cannot avoid stress, but you can learn to manage it so it doesnt
manage you. Changes in our livessuch as going to college, getting
married, changing jobs,or illnessare frequent sources of stress. Keep in
mind that changes that cause stress can also benefit you. Moving away
from home to attend college, for example, creates personal-development
opportunitiesnew challenges, friends, and living arrangements. That is
why its important to know yourself and carefully consider the causes of
stress. Learning to do this takes time, and although you cannot avoid
stress, the good news is that you can minimize the harmful effects of
stress, such as depression or hypertension. The key is to develop an
awareness of how you interpret, and react to, circumstances. This
awareness will help you develop coping techniques for managing stress1..

Stress is the way human beings react both physically and mentally to
changes, events, and situations in their lives. People experience stress in
different ways and for different reasons.The reaction is based on your
perception of an event or situation. If you view a situation
negatively, you will likely feel distressed overwhelmed, oppressed, or out
of control. Distress is the more familiar form of stress. The other form,
1
http://in.tm.org/stress-reduction?gclid=CMXT7vWawMgCFQERjgodsSABuQ

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eustress, results from a positive view of an event or situation, which is
why it is also called good stress. Eustress helps you rise to a challenge
and can be an antidote to boredom because it engages focused energy. That
energy can easily turn to distress, however, if something causes
you to view the situation as unmanageable or out of control. Many people
regard public speaking or airplane flights as very stressfulcausing
physical reactions such as an increased heart rate and a loss of appetite
while others look forward to the event. Its often a question
of perception: A positive stressor for one person can be a negative stressor
for another.

Causes of Stress
The most frequent reasons for stressing out fall into three main
categories:
1. The unsettling effects of change
2. The feeling that an outside force is challenging or threatening you
3. The feeling that you have lost personal control.
Life events such as marriage, changing jobs, divorce, or the death of a
relative or friend are the most common causes of stress. Although life-
threatening events are less common,they can be the most physiologically
and psychologically acute. They are usually associated with public service
career fields in which people experience intense stress levels because
of imminent danger and a high degree of uncertaintypolice officer, fire
and rescue worker, emergency relief worker, and the military.You may not
plan to enter a high-stress career, but as a college student, you may find
that the demands of college life can create stressful situations. The
National Institute of Mental Health (NIMH) notes some of the more
common stressors for college students:
Increased academic demands
Being on your own in a new environment
Changes in family relations
Financial responsibilities
Changes in your social life
Exposure to new people, ideas, and temptations

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Awareness of your sexual identity and orientation2
Preparing for life after graduation.
A lot of things can cause stress. You may feel stress when you go on a job
interview, take a test, or run a race. These kinds of short-term stress are normal.
Long-term (chronic) stress is caused by stressful situations or events that last over
a long period of time, like problems at work or conflicts in your family. Over time,
chronic stress can lead to severe health problems.

Personal problems that can cause stress

Your health, especially if you have a chronic illness such as heart disease,
diabetes, or arthritis
Emotional problems, such as anger you can't express, depression, grief,
guilt, or low self-esteem
Your relationships, such as having problems with your relationships or
feeling a lack of friendships or support in your life
Major life changes, such as dealing with the death of a parent or spouse,
losing your job, getting married, or moving to a new city
Stress in your family, such as having a child, teen, or other family member
who is under stress, or being a caregiver to a family member who is elderly
or who has health problems
Conflicts with your beliefs and values. For example, you may value family
life, but you may not be able to spend as much time with your family as you
want.

Social and job issues that can cause stress

Your surroundings. Living in an area where overcrowding, crime, pollution,

or noise is a problem can create chronic stress.
Your social situation. Not having enough money to cover your expenses,
feeling lonely, or facing discrimination based on your race, gender, age, or
sexual orientation can add stress to your life.
Your job. Being unhappy with your work or finding your job too demanding
can lead to chronic stress. Learn how to manage job stress.
Unemployment. Losing your job or not being able to find work can also add
to your stress level.

2
http://www.webmd.com/balance/guide/causes-of-stress

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There can be other causes of stress like:

Stress affects us all. If you can spot the symptoms, you can manage them.

General causes

Threat

A perceived threat will lead a person to feel stressed. This can include physical
threats, social threats, financial threat, and so on. In particular it will be worse
when the person feels they have no response that can reduce the threat, as this
affects the need for a sense of control.

Generally speaking, any threat to needs is likely to lead to stress being

experienced.

Fear

Threat can lead to fear, which again leads to stress. Fear leads to imagined
outcomes, which are the real source of stress.

Uncertainty

When we are not certain, we are unable to predict, and hence feel we are not in
control, and hence may feel fear or feel threatened by that which is causing the
uncertainty.

Cognitive dissonance

When there is a gap between what we do and what we think, then we experience
cognitive dissonance, which is felt as stress. Thus, if I think I am a nice person then
do something that hurts someone else, I will experience dissonance and stress.

Dissonance also occurs when we cannot meet our commitments. We believe we

are honest and committed, but when circumstances prevent us from meeting our
promises we are faced with the possibility of being perceived as dishonest or
incapable (ie. a social threat).

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Life causes

There are many causes of stress in life including:

Death: of spouse, family, friend

Health: injury, illness, pregnancy
Crime: Sexual molestation, mugging, burglary, pick-pocketed
Self-abuse: drug abuse, alcoholism, self-harm
Family change: separation, divorce, new baby, marriage
Sexual problems: getting partner, with partner
Argument: with spouse, family, friends, co-workers, boss
Physical changes: lack of sleep, new work hours
New location: vacation, moving house
Money: lack of it, owing it, investing it
Environment change: in school, job, house, town, jail
Responsibility increase: new dependent, new job

Stress at work

The UK's Health and Safety Executive lists six key stress factors:

1. The demands of the job

2. The control staff have over how they do their work
3. The support they receive from colleagues and superiors
4. Their relationships with colleagues
5. Whether they understand their roles and responsibilities
6. How far the company consults staff over workplace changes.

Other stress indicators at work include:

Sickness absence
High staff turnover
Poor communication between teams
Bullying
Lack of feedback on performance
Value and contribution
Technological change
Lack of clarity of roles and responsibilities
Dissatisfaction with non-monetary benefits
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 Working long hours
Boring and mundane work
One-off incidents
Uncomfortable workplace
Lack of training

There can be other reasons for stress .There are thousands of causes of stress.3

3
http://www.healthline.com/health/stress-causes#Overview1

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 TYPES OF STRESS
Stress management can be complicated and confusing because there are
different types of stress acute stress, episodic acute stress, and
chronic stress each with its own characteristics, symptoms, duration
and treatment approaches. Let's look at each one.

Acute stress

Acute stress is the most common form of stress. It comes from demands
and pressures of the recent past and anticipated demands and pressures
of the near future. Acute stress is thrilling and exciting in small doses,
but too much is exhausting. A fast run down a challenging ski slope, for
example, is exhilarating early in the day. That same ski run late in the
day is taxing and wearing. Skiing beyond your limits can lead to falls
and broken bones. By the same token, overdoing on short-term stress
can lead to psychological distress, tension headaches, upset stomach and
other symptoms.

Fortunately, acute stress symptoms are recognized by most people. It's a

laundry list of what has gone awry in their lives: the auto accident that
crumpled the car fender, the loss of an important contract, a deadline
they're rushing to meet, their child's occasional problems at school and
so on.

Because it is short term, acute stress doesn't have enough time to do the
extensive damage associated with long-term stress. The most common
symptoms are:

Emotional distress some combination of anger or irritability,

anxiety and depression, the three stress emotions.
Muscular problems including tension headache, back pain, jaw
pain and the muscular tensions that lead to pulled muscles and
tendon and ligament problems.
Stomach, gut and bowel problems such as heartburn, acid stomach,
flatulence, diarrhea, constipation and irritable bowel syndrome.
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 Transient overarousal leads to elevation in blood pressure, rapid
heartbeat, sweaty palms, heart palpitations, dizziness, migraine
headaches, cold hands or feet, shortness of breath and chest pain.

Acute stress can crop up in anyone's life, and it is highly treatable and
manageable.

Episodic acute stress

There are those, however, who suffer acute stress frequently, whose
lives are so disordered that they are studies in chaos and crisis. They're
always in a rush, but always late. If something can go wrong, it does.
They take on too much, have too many irons in the fire, and can't
organize the slew of self-inflicted demands and pressures clamoring for
their attention. They seem perpetually in the clutches of acute stress.

It is common for people with acute stress reactions to be over aroused,

short-tempered, irritable, anxious and tense. Often, they describe
themselves as having "a lot of nervous energy." Always in a hurry, they
tend to be abrupt, and sometimes their irritability comes across as
hostility. Interpersonal relationships deteriorate rapidly when others
respond with real hostility. The workplace becomes a very stressful
place for them.

The cardiac prone, "Type A" personality described by cardiologists,

Meter Friedman and Ray Rosenman, is similar to an extreme case of
episodic acute stress. Type A's have an "excessive competitive drive,
aggressiveness, impatience, and a harrying sense of time urgency." In
addition there is a "free-floating, but well-rationalized form of hostility,
and almost always a deep-seated insecurity." Such personality
characteristics would seem to create frequent episodes of acute stress for
the Type A individual. Friedman and Rosenman found Type A's to be
much more likely to develop coronary heat disease than Type B's, who
show an opposite pattern of behavior.

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Another form of episodic acute stress comes from ceaseless worry.
"Worry warts" see disaster around every corner and pessimistically
forecast catastrophe in every situation. The world is a dangerous,
unrewarding, punitive place where something awful is always about to
happen. These "awfulizers" also tend to be over aroused and tense, but
are more anxious and depressed than angry and hostile.

The symptoms of episodic acute stress are the symptoms of extended

over arousal: persistent tension headaches, migraines, hypertension,
chest pain and heart disease. Treating episodic acute stress requires
intervention on a number of levels, generally requiring professional help,
which may take many months.

Often, lifestyle and personality issues are so ingrained and habitual with
these individuals that they see nothing wrong with the way they conduct
their lives. They blame their woes on other people and external events.
Frequently, they see their lifestyle, their patterns of interacting with
others, and their ways of perceiving the world as part and parcel of who
and what they are.

Sufferers can be fiercely resistant to change. Only the promise of relief

from pain and discomfort of their symptoms can keep them in treatment
and on track in their recovery program.

Chronic stress

While acute stress can be thrilling and exciting, chronic stress is not.
This is the grinding stress that wears people away day after day, year
after year. Chronic stress destroys bodies, minds and lives. It wreaks
havoc through long-term attrition. It's the stress of poverty, of
dysfunctional families, of being trapped in an unhappy marriage or in a
despised job or career. It's the stress that the never-ending "troubles"
have brought to the people of Northern Ireland, the tensions of the
Middle East have brought to the Arab and Jew, and the endless ethnic
rivalries that have been brought to the people of Eastern Europe and the
former Soviet Union.
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Chronic stress comes when a person never sees a way out of a miserable
situation. It's the stress of unrelenting demands and pressures for
seemingly interminable periods of time. With no hope, the individual
gives up searching for solutions.

Some chronic stresses stem from traumatic, early childhood experiences

that become internalized and remain forever painful and present. Some
experiences profoundly affect personality. A view of the world, or a
belief system, is created that causes unending stress for the individual
(e.g., the world is a threatening place, people will find out you are a
pretender, you must be perfect at all times). When personality or deep-
seated convictions and beliefs must be reformulated, recovery requires
active self-examination, often with professional help.

The worst aspect of chronic stress is that people get used to it. They
forget it's there. People are immediately aware of acute stress because it
is new; they ignore chronic stress because it is old, familiar, and
sometimes, almost comfortable.

Chronic stress kills through suicide, violence, heart attack, stroke and,
perhaps, even cancer. People wear down to a final, fatal breakdown.
Because physical and mental resources are depleted through long-term
attrition, the symptoms of chronic stress are difficult to treat and may
require extended medical as well as behavioral treatment and stress
management.4

4
http://www.apa.org/helpcenter/stress-kinds.aspx

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 EFFECTS OF STRESS
. Common symptoms of stress include:

A fast heartbeat.
A headache.
A stiff neck and/or tight shoulders.
Back pain.
Fast breathing.
Sweating, and sweaty palms.
An upset stomach, nausea, or diarrhea.

Over time, stress can affect your:1

Immune system. Constant stress can make you more likely to get
sick more often. And if you have a chronic illness such as AIDS,
stress can make your symptoms worse.
Heart. Stress is linked to high blood pressure, abnormal heartbeat
(arrhythmia), blood clots, and hardening of the arteries
(atherosclerosis). It's also linked to coronary artery disease, heart
attack, and heart failure.
Muscles. Constant tension from stress can lead to neck, shoulder,
and low back pain. Stress may make rheumatoid arthritis worse.
Stomach. If you have stomach problems, such as
gastroesophageal reflux disease (GERD), peptic ulcer disease, or
irritable bowel syndrome, stress can make your symptoms worse.
Reproductive organs. Stress is linked to low fertility, erection
problems, problems during pregnancy, and painful menstrual
periods.
Lungs. Stress can make symptoms of asthma and chronic
obstructive pulmonary disease (COPD) worse.
Skin. Skin problems such as acne and psoriasis are made worse by
stress.

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An extreme reaction to stress is a panic attack. A panic attack is a
sudden, intense fear or anxiety that may make you feel short of breath,
dizzy, or make your heart pound. People who have panic attacks may
feel out of control, like they are having a heart attack, or are about to die.
Panic attacks may happen with no clear cause, but they can be brought
on by living with high levels of stress for a long time. For more
information on panic attacks, see the topic Panic Attacks and Panic
Disorder.

EFFECTS OF STRESS ON ADULT STUDENTS

Many adult students returning to higher education are typically under a
greater amount of stress than the 18-year-old fresh-out-of-high school
college student. Career and family responsibilities, financial worries, and
paying for your own childrens college education may be just some of
the many stressors you have in your life as you contemplate returning to
school to pursue a college degree. Whether youre going for an
associates degree, a bachelors degree, a masters degree or a
certification in a particular field, stress is something that you have to
factor into the equation of balancing your home and work life with your
new life as a student.

Stress in college students can affect the ability to concentrate, and there
have been studies conducted that prove that stress interferes with a
students ability to concentrate. In order to understand why it is so
important to relax and not let stress affect your concentration and your
studies, you must first understand the correlation between stress and
concentration. Stress in college students is not something we take likely,
and the faculty and staff at Colorado Christian University fully
understand the importance of minimizing your stress level to optimize
your educational experience.

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 Stress: Friend and Foe?

Ironically, stress does improve concentration for a very short period of

time. This is due to the body releasing chemicals into the brain to help it
focus and pushing adrenaline into the bloodstream in order to heighten
the senses, which helps the body hone in and focus on tasks at hand. So,
stress, in a minimal amount, can be a good thing for a very short time.
Short-term stress really does help your concentration at first, which is
very useful when you need to hammer out last-minute assignments, a
report for your boss, or you need to quickly fix some computer problems
that are interfering with your work. These short-term effects, however,
do not last. As time passes, the more stress you are undergoing, the more
you need to concentrate in order to relieve the causes of the stress. This
means that your brain is fighting against itself when you need to get
work done. Ironically, the feeling of having to get work done is the main
cause of stress for many people, so stress becomes a self-defeating cycle.

There are hundreds of ways to deal with stress, and one of the best ways
is to simply walk away from the task for a few moments to calm down
and collect your thoughts. Were not saying abandon a difficult project
or situation, but stepping away from it for even a few seconds may allow
you to return to the task with a new perspective and renewed energy. If
its not possible to literally walk away for a few moments, there are
ways you can relax right where you are: close your eyes and take deep
breaths. Concentrate on each breath as it fills your lungs, then
concentrate on the breath leaving as you exhale. Focus your attention on
your breathing until you are paying attention to nothing else. Then, once
you are done, you should feel much more relaxed and able to
concentrate. If you do not feel better, repeat the exercise until your mind
is clear and ready to focus again.5

5
http://www.mayoclinic.org/healthy-lifestyle/stress-management/in-depth/stress-symptoms/art-20050987

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NEED OF STRESS MANAGEMENT
Stress has become an inevitable element of our lives. Managing stress is
vital for ensuring better results and success in your professional life.
Stress Management is one of the most important agendas for the top
management.

Life in todays scenario has become a lot more complex than it earlier
was. Stress is contributing to many greater problems and has been
coming out through stomach and intestinal problems like ulcers and
insomnia. Stress management can take different forms like dealing with
the cause of stress to burning off its effect.

A healthy mind dwells in a healthy body is an old saying and stress

can really curtail you from staying in good health. So, if you find
yourself spending sleepless nights and absolutely lost days, then it is
high time now to search for the reasons of your stress.

Stress management basically involves few simple steps like:

- Recognize the symptoms of stress

Identify the causes

Try to reduce the symptoms by addressing the cause

A good beginning to plan for your own stress management techniques

would be to identify the root causes. Most often these are those things
we worry about the most like family, career, finance etc. Remember that,
there is no doubt about the fact that you can move mountains if you wish
to but you would need to rest after that. It is always good to take a break
once in a while.

You must try to set boundaries on the expectation of others. Usually,

expectations create a lot of stress. Try to reduce the expectations of

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others this will help you to worry less. Learn to say no. Never agree for
something which you cant manage.

An important part of stress management is to relax from time to time.

You must exercise properly and have a good and nutritious diet. Proper
rest, timely exercise and a good diet is very important part of stress
management.

In the end, we can conclude that the sooner you find the stress
management sources the better it is. Success requires a lot of vigor and
enthusiasm in you and it can only happen if you enjoy your work. So in
total you need management of stress in every aspect.6

http://in.alhea.com/ego23/search/web?q=need%20of%20stress%20management&dev=c&gclid=COLIqoScwMgCF
QsqjgodAYgLPQ

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 MANAGEMENT OF STRESS

Stress management refers to the wide spectrum of

techniques and psychotherapies aimed at controlling a person's levels of
stress, especially chronic stress, usually for the purpose of improving
everyday functioning.

In this context, the term 'stress' refers only to a stress with significant
negative consequences, or distress in the terminology advocated by Hans
Selye, rather than what he calls eustress, a stress whose consequences
are helpful or otherwise positive.

Stress produces numerous physical and mental symptoms which vary

according to each individual's situational factors. These can include
physical health decline as well as depression. The process of stress
management is named as one of the keys to a happy and successful life
in modern society.[1] Although life provides numerous demands that can
prove difficult to handle, stress management provides a number of ways
to manage anxiety and maintain overall well-being.

Despite stress often being thought of as a subjective experience, levels

of stress are readily measurable, using various physiological tests,
similar to those used in polygraphs.

Many practical stress management techniques are available, some for

use by health professionals and others, for self-help, which may help an
individual reduce their levels of stress, provide positive feelings of
control over one's life and promote general well-being.

Evaluating the effectiveness of various stress management techniques

can be difficult, as limited research currently exists. Consequently, the
amount and quality of evidence for the various techniques varies widely.
Some are accepted as effective treatments for use in psychotherapy,
whilst others with less evidence favoring them are considered alternative
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therapies. Many professional organisations exist to promote and provide
training in conventional or alternative therapies.

There are several models of stress management, each with distinctive

explanations of mechanisms for controlling stress. Much more research
is necessary to provide a better understanding of which mechanisms
actually operate and are effective in practice.7

7
https://en.wikipedia.org/wiki/Stress_management

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 BENEFITS OF STRESS MANAGEMENT
Ideally, stress management needs to begin when were young so that we
dont have battered, scarred trunks when we reach mid life and beyond.
But, the reality is, most of us never consider stress as damaging ...until
weve been reacting to it for a long time. The good news about our amazing
bodies is that once we identify the stressors and make some definite life
style changes, we can often reverse a lot of the damage. Sort of like being
able to get some wood filler, apply it to the nicks on the tree trunk, then
sand it down to recreate a smooth finish on your trunk. Stress management
can really promote better health.

What are some of the benefits of stress reduction?

Better immune function

Less illnesses and physical complaints

More energy

Feeling more relaxed

Sleeping better

Better digestion

Calmer mood

More focused, more positive

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Less Depression

A paper written for Maudsley Hospital and published by the National Institutes of
Health reveals that evidence links the onset of major depression to stress. With
stress management, you learn techniques to catch early signs of depression and
take steps to stop the downward spiral. You might be able to turn your mind in a
different, mood-lightening direction. Even if your own efforts can't change or stop
the depression, your knowledge of stress management can give you the incentive to
get professional help and support before the depression gets worse.

A More Enjoyable Life

As you learn to manage stress, you'll find that you have skills to deal with stressful
situations. Life throws plenty of these our way, but we can become adept at coping
with---and sometimes even enjoying---the challenges. When we're over-stressed,
even the smallest inconvenience takes on mammoth proportions. Through stress
management, we learn how to put things in perspective. With that, we can separate
the important from the trivial and make time for recreation, relaxation and joy in
our lives.

Researcher has shown that an individual who learns Stress Management gains a
tremendous number of benefits when compared to people who haven't learned
Stress Management. Techniques like exercise, improved nutrition, relaxation,
stress resistant thinking, etc., all help, not only to reduce our stress, but also
reduce our risk of developing a number of common health problems. The
psychological and physiological benefits include:

1.Psychological benefits

2. physiological benefits

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Psychological Benefits Physiological Benefits

Improves self esteem Lowers blood pressure

Improves self confidence Reduces heart attack risk

Reduces anxiety levels Reduces stroke risk

Reduces risk of depression Reduces osteoporosis risk

Reduces risk of panic attacks Lowers risk of developing certain

cancers
Less reliant on alcohol
Boosts immune system
Improves coping skills
Suffer less colds and flu
Reduces anger levels
Reduces constipation
Improves relationships
Lowers risk of type II diabetes
Improves quality of life
Reduces risk of gall bladder disease
Greater optimism
Reduces risk of diverticulitis
Greater efficiency at work
Boosts energy levels
Improves concentration
Improves sleep pattern
Improves memory
Keeps arteries more flexible
Reduces anxious thinking
Improves cholesterol profile
Reduces feelings of frustration
Blood clots less easily
Increases feeling of control
Reduces risk of impotence

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Improves decision making Reduces back pain

Make less mistakes Lowers stress hormone levels

Reduction in mood swings Reduces muscle tension

Less sensitive to criticism Improves sex life

Improves interaction with others

8
http://www.successfulaging.ca/programs/stress/11.html

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 CASE STUDY

B-School. Both of them are close to each other from the college days
itself and the same friendship is continuing in the organisation too as
they are placed in the same company, Hy-tech technology solutions.
Harsha placed in HR department as employee counselor and

Franklin in finance department as key finance executive. As per the

grade is concerned both are at same level but when responsibility is
concerned Franklin is holding more responsibility being in core finance.

By nature Harsha is friendly in nature and ready to help the needy.

Franklin is silent in nature ready to help if approached personally and
always a bit egoistic in nature. They have successfully completed 4
years in the organization. And management is very much satisfied
with both of them as they are equally talented and constant performers.

Harsha felt that now a days Franklin is not like as he use to be in past.
She noticed some behavioral changes with him. During general
conversations she feels that Franklin is taunting her that she is famous
among the employees in the organisation in the other hand he is not
even recognised by fellow employees.

One morning Mr. Mehta General Manager Hy-tech technology solutions

shocked while go through the mail received from Franklin about his
resignation. Mr. Mehta called Harsha immediately and discussed about
the same as she is close to Franklin. By hearing the news Harsha got
stunned and said that she do not know this before she also reveled here
current experience with him. Mr. Mehta who do not want to loose both
of them promised her that he will handle this and he wont allow
Franklin to resign.

In the afternoon Mr. Metha took Franklin to Canteen to make him

comfortable after some general discussion he starts on the issue.

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Franklin, after some hesitations opened his thinking in front of Mr.
Mehta. The problem of Franklin is 1) when he comes alone to canteen
the people from other dont even recognize him but if he accompanied
by Harsha he get well treated by others. 2) one day Both of them entered
the company together the security in the gate wished them but the
next day when he came alone the same security did not do so. 3) Even in
meetings held in the office the points raised by Harsha will get more
value so many a times he keeps silent in the meeting.

It happens to Franklin that he has to face such degradation in each day of

work which totally disturbs him. Franklin also questioned that Harsha
and myself have same qualification, from same institute, passed out in
the same year both with first class. We have same number of experience
in this organisation. More over the responsibilities with me are more
valuable than that of Harsha. After all this things if I am been ignored or
unrecognized by the fellow employees my ego does not allow me to
continue here.

By listening this statement Mr.Metha felt that it is not going to be very

difficult to stop his resignation. Mr. Mehta explained Franklin the
reasons for such partial behavior of the employees.

After listening to Mr. Mehta Franklin said sorry for his reaction and
ready to take back his resignation. And he called Harsha and spoke with
like before.

Question

Find the reason that Mr. Mehta would have given to Franklin.

Solution for Case Study

Mr. Mehta listening to this case understood the situation and realized the
reason behind the partial response given by the employees towards
Franklin and Harsha. As Franklin said both Harsha and Franklin are
passed out from same college in same year. Both of them joined the

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company together both have same experience. Even in performance wise
both stands in the same level i.e. both are constant performers and good
performers.

Franklin analysed all the above said similarities between him and
Harsha. He also stated that he holds more responsibility than that of
Harsha. One thing Franklin did not notice or analysed is the job profile
of Harsha. It is true that Franklin holds more responsibility than that of
Harsha but when it comes to direct interaction with employees Harsha
wins the employees attention in this aspect. Harsha being counselor in
HR she faces the employees every day. She developed good rapport
among the employees due to her friendly nature. She is always
remembered by the employees whenever they face any problem as she
gives good counseling and most of the times she suggest best solutions
for such issues.

Franklin though holding key position in finance his profile does not
allow him to interact with the employees. Though he has helping
tendency he does only when someone approached him personally. As
the employees of other departments do not have any relation with him
they never approach him for help.

Mr. Mehta having good experience understood these things when

Franklin explained his problems one by one. Later he relates each
situation, explained by Franklin with the above said reasons, and made
Franklin understood the reality.

Mr. Mehta said that the security in the gate or the employees in the
canteen who recognized Harsha and not Franklin would have interacted
with her during counseling or approached her for any issues. And as
usual she would have counseled well or solved the issues of them that is
the reason why they treat her and wish her whenever where ever they
meet her. When it comes to the case of Franklin they would have hardly
met him or interacted with him.

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When it comes to the point that even in office meetings Harsha, points
are valued so Franklin keeps mum. For this Mr. Mehta replied that the
points put forward by her would be related to employees or from
employees point of view which actually the management wants to know
so they give value to her points. And as quoted Fraklin after, one or two
such incidents, keeps silent in the meeting. He never made an attempt to
raise some suggestions so management does not have any option to
listen to that suggestion.

After listening to all the explanations given by Mr. Mehta Franklin

realized his mistake and felt proud about the Rapport developed by
Harsha among the employees. He said to Mr. Mehta that he will take
back his resignation. And rushed to Harsha to make an apology and to
meet her as a friend as like his college days.

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 CONCLUSION AND SUGGESTIONS
Management of stress is very important part of day to day life .As
everybody is pressurized with lots of works and responsibilities. Where
there is works and responsibilities ,there will be the stress, for that
stress management is very important. It must be done in effective
manner. We keep oscillating between very happy and very sad
moments in life. In our daily lives we face stressful situations.
One hand, tension is not good but on the other hand, it is no life
without pressure, as we tend to perform far more effectively
under stress. Thus, our performance depends a great deal on the
degree, nature, and types of pressure or tension we undergo
under different situations .We do not have any control over the
events of our day-to-day living. However, we can control our
response to the events. What matters is the way we handle,
respond, and manage a given situations. Therefore, stress is a
must in life but what matters for individual effectiveness is the
way stress is managed. Hence stress management is very
important aspect of life.

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 BIBLIOGRAPHY

1. Why Zebras Dont Get Ulcers: An Updated Guide to Stress, Stress-Related Diseases and
Coping Robert Sapolsky, Ph.D.
Read more at http://www.lawyerswithdepression.com/articles/top-10-books-stress-
anxiety/#ER4k7h1sRbFqxtLc.99

2. Hardwiring Happiness: The New Brain Science of Contentment, Calm, and Confidence Rick
Hanson
Read more at http://www.lawyerswithdepression.com/articles/top-10-books-stress-
anxiety/#ER4k7h1sRbFqxtLc.99

3. Manage Your Time to Reduce Your Stress: A Handbook for the Overworked, Overscheduled, and
Overwhelmed Rita Emmett
Read more at http://www.lawyerswithdepression.com/articles/top-10-books-stress-
anxiety/#ER4k7h1sRbFqxtLc.99

4. A Mindfulness-Based Stress Reduction Workbook Bob Stahl

Read more at http://www.lawyerswithdepression.com/articles/top-10-books-stress-
anxiety/#ER4k7h1sRbFqxtLc.99

5. Management
Principles, Processes and Practices

Anil Bhat and Arya Kumar

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