LogMeIn Free User Guide

Contents
LogMeIn Fundamentals..................................................................................................................4
About Remote Access................................................................................................................................................4
About the Host.......................................................................................................................................................4
About Host Software..............................................................................................................................................4
About the Client.....................................................................................................................................................5
About the LogMeIn Web Site – www.LogMeIn.com................................................................................................5
About the LogMeIn Host Interface..........................................................................................................................6
About Remote Management......................................................................................................................................6
About LogMeIn Central..........................................................................................................................................6
Your LogMeIn Account...................................................................................................................8
How to Create a LogMeIn Account.............................................................................................................................8
Managing Your LogMeIn Account..............................................................................................................................8
How to Change Your LogMeIn Account Email.........................................................................................................8
How to Change Your LogMeIn Account Password...................................................................................................8
How to Change Billing Information........................................................................................................................9
How to View a List of Available Subscriptions........................................................................................................9
Making Your LogMeIn Account More Secure..............................................................................................................9
Installing LogMeIn Host Software..................................................................................................11
Which Computers Need the LogMeIn Host Software?.................................................................................................11
System Requirements – Host Computer.....................................................................................................................11
Downloading and Installing LogMeIn Host Software..................................................................................................11
LogMeIn and Firewalls.............................................................................................................................................12
Working with Computers in Your LogMeIn Account.......................................................................13
Viewing Your LogMeIn Computers............................................................................................................................13
Tile View..............................................................................................................................................................13
List View..............................................................................................................................................................14
Detail View...........................................................................................................................................................14
How to Rename a Computer ....................................................................................................................................14
How to Change the Subscription Assigned to a Computer.........................................................................................15
Connecting to a Host Computer.....................................................................................................16
Connection Prerequisites..........................................................................................................................................16
How to Connect to a Computer in Your LogMeIn Account..........................................................................................16
How to Connect to a Computer Using a Desktop Shortcut..........................................................................................17
How to Connect to a Computer Using LogMeIn Ignition or Ignition for iPhone...........................................................17
About Authenticating to LogMeIn Host Computers....................................................................................................17
How to Change Your Computer Access Code.........................................................................................................18
How to Wake a Computer that is in Sleep Mode or Powered Off ...............................................................................18
Using Remote Control...................................................................................................................20
How to Start a Remote Control Session....................................................................................................................20
What You Can Do During Remote Control.................................................................................................................20
How to View the Host Computer in Full Screen Mode...........................................................................................20
How to Change the Color Quality of the Host Screen.............................................................................................21
How to Magnify a Section of the Host Screen........................................................................................................21
How to Change Screen Size During Remote Control..............................................................................................21
How to Switch Between Multiple Host Monitors during Remote Control................................................................21
How to Draw on the Host Screen..........................................................................................................................22
How to Use the Laser Pointer...............................................................................................................................22
How to Copy and Paste Between Devices (Clipboard Synchronization)..................................................................22

ii LogMeIn Free User Guide

 Contents

How to Open the Windows Task Manager on the Host Computer (Ctrl-Alt-Del).....................................................22
How to Blank the Host Screen during Remote Control..........................................................................................23
How to Block Input during Remote Control...........................................................................................................23
How to Optimize Remote Control Performance at Slower Connection Speeds........................................................23
Customizing the Remote Control Toolbar..............................................................................................................23
Using LogMeIn in a Multilingual Environment...............................................................................24
Available Languages................................................................................................................................................24
About International Keyboard Mapping During Remote Control...............................................................................24
How to Set the Language Used by LogMeIn..............................................................................................................24
Customizing and Controlling your LogMeIn Experience.................................................................26
How to Optimize Remote Control Performance.........................................................................................................26
How to Set Keyboard and Mouse Priority for Remote Control...................................................................................26
How to Set Remote Control Permission Defaults (Host-side User's Consent)..............................................................27
How to Display/Remove the LogMeIn System Tray Icon............................................................................................28
How to Prevent LogMeIn Notification Messages from Appearing .............................................................................28
How to Set the Host to Lock after Remote Control.....................................................................................................28
How to Set PC-to-Mac Keyboard Mapping................................................................................................................29
How to Set Remote Control Time-out.......................................................................................................................29
How to Set Compression for Data Transferred from the Host....................................................................................30
How to Change Proxy Settings.................................................................................................................................30
How to View LogMeIn Event Log Files.......................................................................................................................31
How to Record Remote Control Sessions..................................................................................................................32
How to Set LogMeIn to Check for Software Updates..................................................................................................33
How to Set LogMeIn to Report Software Errors.........................................................................................................33
Controlling Access to Host Computers...........................................................................................35
How to Add Extra Security using a Personal Password.............................................................................................35
Using IP Filters to Protect your Computer from Intruders.........................................................................................35
How to Create an IP Filter Profile.........................................................................................................................35
IP Filtering Examples...........................................................................................................................................36
Detecting and Locking out Potential Intruders..........................................................................................................37
How to Set up a Denial of Service Attack Blocker..................................................................................................37
How to Set up an Authentication Attack Blocker ..................................................................................................38
Controlling Who can Access your Host Computers (User Access Control)..................................................................38
How to Specify User Access Rights in LogMeIn.....................................................................................................39
Troubleshooting...........................................................................................................................42
Troubleshooting Display Issues................................................................................................................................42
Rebooting the Host.......................................................................................................................43
Legal Notice.................................................................................................................................44

iii
LogMeIn Fundamentals
If you are new to LogMeIn, please review this section to become comfortable with the fundamentals of remote
access and remote management. You will learn the key terms and concepts you need to get the most out of LogMeIn
products and services.

About Remote Access

Remote access is the ability to connect to one computer (a host) from another computer or device (a client) at any
time, from anywhere there is an Internet connection.

About the Host

The computer being accessed is called the host. Think of the host as the computer that is "welcoming you in" by
allowing you to use it remotely. The host has files and programs that you want to be able to access from any
computer with an Internet-connected web browser.

Example: Which computer is the host?

You connect to your office computer from your home computer. Your office computer is the
host.

About Host Software

Each computer you want to access must be running LogMeIn host software.
In a sense, the host software safely and securely "opens the door" to a computer for a qualified remote user.
LogMeIn offers two versions of its host software: LogMeIn Pro² and LogMeIn Free. Each computer you want to
access remotely must be running either LogMeIn Pro² or LogMeIn Free.

About LogMeIn Pro²

LogMeIn Pro² is LogMeIn's subscription-based remote access host.
When you install LogMeIn Pro² as the host software on a computer, you will be able to access that computer from
any computer connected to the Internet.
Any time you are in a remote access session with a computer running LogMeIn Pro², you will also be able to take
advantage of the following premium remote services that are not available with LogMeIn Free:
• File Transfer and File Synchronization
• File Sharing
• Remote Printing
• Remote Sound (Windows client and host only)
• Desktop Sharing (the ability to invite another user to your computer)
• Remote Management via the Host Dashboard (Windows host only)
By itself, LogMeIn Pro² is a powerful remote access tool. When combined with LogMeIn Central, data is gathered
from any Windows computer running LogMeIn Pro² and made ready for use by LogMeIn Central for advanced
reporting, computer monitoring and alerting, and computer inventory (see About Remote Management on page
6).

4 LogMeIn Free User Guide

 About LogMeIn Free
LogMeIn offers LogMeIn Free as a no-charge remote access solution.
When you install LogMeIn as the host software on one of your computers, you will be able to access that computer
from any computer connected to the Internet.
Can I access LogMeIn Free computers from LogMeIn Central? LogMeIn Central subscribers can access computers
running LogMeIn Free, but they will not be able to take advantage of certain advanced reporting and remote
management features for those computers.

About the Client

Any device you use to access a computer running the LogMeIn host software is called a client.
The client is "welcomed" by the host. The client requires no preinstalled software. The client can be any computer
with an Internet-connected web browser; whether at an Internet café, customer site, or friend's house.
There are numerous ways to connect to a host from a client, including the following:
• Log in to www.LogMeIn.com and access a host computer from the My Computers page, a free service that comes
with your LogMeIn account.
• Log in to www.LogMeIn.com and access a host computer from LogMeIn Central, a subscription-based remote
management solution.
• Use LogMeIn Ignition, a stand-alone tool that gives direct, one-click access to all of your LogMeIn host computers.
• Use LogMeIn Ignition for iPhone and iPod touch, in which case your iPhone or iPod touch is the client.

Example: Which computer is the client?

You connect to your office computer from your home computer. Your home computer is the
client.

System Requirements – Client Device

The device you use to remotely access a computer running LogMeIn host software must meet the following
requirements.
Client-side Operating System
• Windows 7, Vista, XP, Server 2003, 2008 (all including 64-bit)
• Windows ME & 2000 (32-bit)
• Mac OS 10.4 (Tiger), v10.5 (Leopard), and v10.6 (Snow Leopard) on both Power PC and Intel-based Macs
• See also LogMeIn Ignition for iPhone and iPod touch
Client-side Browser
• Internet Explorer 7 or later, with support for 128-bit or 256-bit encryption
• Firefox 3.0 or later
• Google Chrome 2.0 or later (Windows only)
• Safari 3.0 or later (Mac only)

About the LogMeIn Web Site – www.LogMeIn.com

Log in to www.LogMeIn.com to access your LogMeIn computers and to manage your LogMeIn account.

What can you do at www.LogMeIn.com?

• Create a LogMeIn account
• Add a new computer to your account by installing LogMeIn software to that computer

Copyright © 2010 LogMeIn, Inc. 5

 • Access or control a computer in your account
• Change a computer name
• Change LogMeIn account details
• Apply extra security features to your account
• See a list of available subscriptions

About the LogMeIn Host Interface

While LogMeIn is mainly about making connections to remote computers running LogMeIn host software, it also
offers so-called "local" services directly from a host. That is, certain LogMeIn features are accessed directly from
a computer running LogMeIn host software.
The LogMeIn host interface, also referred to as the LogMeIn Toolkit, is your launch pad to host-side (local) LogMeIn
functionality.

How do you open the LogMeIn host interface?

Option 1. Double-click the LogMeIn icon in the system tray.

Figure 1: Windows host

Figure 2: Mac host

Option 2. In Windows, select Start > Programs > LogMeIn.

On a Mac, open the Finder and select Applications > LogMeIn > LogMeIn .

What can you do with the host interface?

• Disable the LogMeIn service on the host (so no one will be able to access your computer remotely)
• View information about connections made to your computer
• Change the LogMeIn subscription used by your computer
• Check for LogMeIn software updates
• Customize and control your LogMeIn experience by setting host Preferences

About Remote Management

Remote management is the configuration, monitoring, diagnosis, and support of multiple remote computers from
anywhere there is an Internet connection.
Remote management can be understood as the leveraging of remote access by an IT department or advanced user.

About LogMeIn Central

LogMeIn Central is LogMeIn’s subscription-based Essential Remote Management solution.

LogMeIn Central as a Remote Host Management Tool

Foremost, LogMeIn Central is a powerful toolkit for managing computers that are running a LogMeIn host (either
LogMeIn Pro² or LogMeIn Free).

6 LogMeIn Free User Guide

 LogMeIn Central as a Network Management Tool for LogMeIn Hamachi² Networks
LogMeIn Central also lets you deploy and configure LogMeIn Hamachi² networks and clients.

Remote Management + Network Management = Essential Remote Services

LogMeIn Central is an Essential Remote Services solution: it helps you deliver remote access, remote management,
and virtual networking services to hard-to-reach Internet-connected computers, servers, and other devices.

Copyright © 2010 LogMeIn, Inc. 7

Your LogMeIn Account

How to Create a LogMeIn Account

You must have a LogMeIn account to use LogMeIn software and services.
Once you have created your account, you will be able to add computers to your account.

1. Go to www.LogMeIn.com.
2. Click Create an account in the upper-right corner.
3. Select LogMeIn Access, Management and Networking and click the Continue button at the bottom of the page.
The registration form is displayed.
4. Fill in the registration form and follow all on-screen instructions.
Upon completing the account form you will be sent a confirmation email.
5. Carefully follow all instructions in the email you receive from LogMeIn regarding account activation.

Once you have an account, your next step should be to add computers by installing LogMeIn host software to
computers you want to access.

Managing Your LogMeIn Account

How to Change Your LogMeIn Account Email

Change the email address you use when you log in to LogMeIn.
LogMeIn account details are managed from the My Computers page. No host connection is required.

1. Go to www.LogMeIn.com.
2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password).
The My Computers page is displayed.
3. Click the Account link in the upper-right corner.
The Personal Information tab is displayed.
4. Click Change next to your current email address.
The Change Email Address page displays.
5. Type your new email address in the New email field and click Save.
An email containing a confirmation link is sent to the new address.
6. Click the confirmation link that was sent to your new email address.
You will be prompted to login with your old email address and password.
7. Log in with your old email address and password.
Once logged in, your new email address will be committed to the LogMeIn system.

How to Change Your LogMeIn Account Password

Change the password you use to log in to your LogMeIn account.

8 LogMeIn Free User Guide

 LogMeIn account details are managed from the My Computers page. No host connection is required.

1. Go to www.LogMeIn.com.
2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password).
The My Computers page is displayed.
3. Click the Account link in the upper-right corner and then the Change password tab.
4. On the Change Password tab, complete the Enter current password, Enter new password, and Re-enter new
password fields.
The Password Strength Meter will measure the strength of your new password.
5. Click Save.
You are ready to use your new password the next time you log in to your LogMeIn account.

How to Change Billing Information

LogMeIn Account Holders use the Billing page to view and edit contact and billing information for their LogMeIn
Account.
To access the Billing page, log in to your LogMeIn account at www.LogMeIn.com and click the Billing link in the
upper-right corner.
Only Account Holders can edit information on the Billing page.

Tip: The name in the Company Name field in the Contact Information section is used to define the profile
name of your LogMeIn account. Other users will see this Company Name listed as part of the profile they
use to access shared resources in your account.

How to View a List of Available Subscriptions

View a list of LogMeIn subscriptions associated with your account.

1. Go to www.LogMeIn.com.
2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password).
The My Computers page is displayed.
3. Click the Account link.
The Personal Information tab is displayed.
4. Click the Subscriptions tab.
All available subscriptions are listed.

Making Your LogMeIn Account More Secure

Use the features found on the Security page to enable settings that help prevent unauthorized access to your
LogMeIn account.

Path: To access account security options, log in to your LogMeIn account and select Account > Security.

Emailed Security When the Emailed Security Code box is selected, each time you log in to your account at
Code www.LogMeIn.com you will be sent an email containing a security code that you must then
enter in the appropriate dialog before you can access your account. Each code can be used
only once.

Copyright © 2010 LogMeIn, Inc. 9

 Printed Security Code When the Printed Security Code box is selected, LogMeIn will generate a list of one-time
security codes for printing. Each time you log in to your account at www.LogMeIn.com you
will be prompted to enter one of the security codes from the printed list before you can
access your account. Each code can be used only once.

Tip: Select Stop prompting for security codes when all security codes have been
used up to disable the feature once all printed codes on the list have been used.

Account Audit Select all events for which you want to receive automatic email notification. Notifications
will be sent to the specified email addresses (for multiple recipients, separate email
addresses with a semicolon). Available for Account Holders only.

10 LogMeIn Free User Guide

Installing LogMeIn Host Software

Which Computers Need the LogMeIn Host Software?

You must install LogMeIn host software on any computer you want to be able to access remotely. You do not need
to install LogMeIn host software to the device used to access another computer.

System Requirements – Host Computer

Before installing LogMeIn host software on the computer you want to access remotely, make sure the device meets
the following requirements.

Supported Operating Systems

• Windows 7, Vista, XP, Server 2003, 2008 (all including 64-bit)
• Windows ME & 2000 (32-bit)
• Mac OS 10.4 (Tiger), 10.5 (Leopard), and 10.6 (Snow Leopard) on both Power PC and Intel-based Macs

Downloading and Installing LogMeIn Host Software

Install LogMeIn host software on any computer you want to access remotely. Installation is a simple process aided
by Wizards.
• You must have a LogMeIn account
• You must be physically present at a computer that you want to be able to access remotely
Follow this procedure:

1. Go to www.LogMeIn.com.
2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password).
The My Computers page is displayed.
3. On the My Computers page, click the Add Computer link.
4. Select the product to install and click Continue.
5. Select a subscription to apply and click Continue.
6. Follow all on-screen instructions.

Important: If asked to create a Computer Access Code during the download process, be sure to remember
the code! You will need it when connecting to the computer. The Computer Access Code cannot be
retrieved, but it can be changed directly on the host. See How to Change Your Computer Access Code on
page 18.

For troubleshooting assistance, visit the Knowledge Base.

Copyright © 2010 LogMeIn, Inc. 11

LogMeIn and Firewalls
LogMeIn is compatible with all major security suites. Some configuration may be required to make LogMeIn work
when the host is behind a firewall.

Important: If prompted, you must allow the LogMeIn.exe program file to communicate over the Internet.

For troubleshooting assistance, visit the Knowledge Base.

Specific Knowledge Base articles cover known issues with numerous leading security products, including McAfee,
Norton Internet Security, PC-Cillin, ZoneAlarm, Kaspersky, and AOL Spyware.

Tip: The LogMeIn Community is an excellent source of information from other LogMeIn users.

12 LogMeIn Free User Guide

Working with Computers in Your LogMeIn Account

Viewing Your LogMeIn Computers

The My Computers Page

While logged in to your account, use the LogMeIn My Computers page to access and manage your LogMeIn host
computers.

Computer Listing Options

Use the List buttons to change how computers are displayed.

Figure 3: List buttons: Tile View, List View, Detail View

Right-Click for Available Controls

Right-click any computer name to view a menu of available controls.
Figure 4: Right-click any computer name to view a menu of available controls.

Tile View
Try Tile view for a graphic view of computers in your account. Tile view is ideal if you have only a few computers
in your account.

High Visibility Controls

Figure 5: Tile view

Copyright © 2010 LogMeIn, Inc. 13

List View
Try List view for a clean, simple view of computers in your account. List view shows the most computers at one
time, making it an excellent choice if you have many computers in your account.

Figure 6: List view

Detail View
Try Detail view for a good balance between the graphic quality of Tile view and practicality of List view.

Figure 7: Detail view

Customize the List of Controls

Right-click the gray bar to view a list of available columns.

How to Rename a Computer

Change the name used for listing a computer in your LogMeIn account.

Important: This changes how your computer is listed in your LogMeIn account. This does not change the
actual Computer Name as set at the operating system level (for example, under System Properties > Computer
Name in Windows).

1. Go to www.LogMeIn.com.
2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password).
The My Computers page is displayed.

14 LogMeIn Free User Guide

 3. On the My Computers page, click Properties > General Settings for the computer you want to rename.
4. Enter a new computer name in the Computer description box.
5. Click Change to save the new name.

How to Change the Subscription Assigned to a Computer

1. Go to www.LogMeIn.com.
2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password).
The My Computers page is displayed.
3. On the My Computers page, click Properties > Subscription for the chosen computer.
4. Use the Available subscriptions drop-down list to choose the subscription to assign to the host computer.
5. Click Change subscription.
The subscription will be applied to the host within a number of minutes or when it next comes online.

Copyright © 2010 LogMeIn, Inc. 15

Connecting to a Host Computer

Connection Prerequisites
Use LogMeIn to access any host computer that meets the following conditions:
• The host must be turned on
• The host must not be in Sleep mode or Hibernation mode

Tip: You can wake a remote computer using LogMeIn's Wake On LAN feature. See How to Wake a Computer
that is in Sleep Mode or Powered Off on page 18 .

• The host must be connected to the Internet

• The LogMeIn service must be running on the host

How to Connect to a Computer in Your LogMeIn Account

1. Go to www.LogMeIn.com.
2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password).
The My Computers page is displayed.
3. On the My Computers page, click a connection option for the computer you want to access.

Tip: Control-click or middle-click to open the session in a new browser tab. On a Mac, use Command-click.

• Click the computer name or Main Menu link to connect to the host Main Menu (also known as Compact
View) for basic remote access functionality.
• Right-click the computer name and click Remote Control in new window to open the session in a new
window or browser tab.
LogMeIn will attempt to make a connection to the host. You will be prompted to authenticate to the host.
4. Log in to the computer using the appropriate authentication method:
• If prompted, enter the username and password you would enter if you were sitting in front of the host
computer.
• If prompted, enter the Computer Access Code you created when you installed LogMeIn to the host computer.
Your session begins upon successful authentication.

Important: The first time you start a remote control session you will be asked to install a browser plug-in
to the client computer, which is the computer you are using to initiate the remote session.

16 LogMeIn Free User Guide

How to Connect to a Computer Using a Desktop Shortcut
Save time by connecting directly to a host computer using a secure shortcut on a client computer.

1. Create a LogMeIn desktop shortcut on the client computer:

• Go to My Computers (Tile or Detail view) > Properties > Desktop Shortcut
Follow the on-screen instructions.
2. Use the newly created shortcut to connect to the host:
• Double-click the shortcut on the client desktop. You do not need to log in to your LogMeIn account.
• Log on to the host using the appropriate authentication method.
Your session begins upon successful authentication.

Tip: For maximum security, you should not use a LogMeIn desktop shortcut on a public or shared computer.

How to Connect to a Computer Using LogMeIn Ignition or Ignition for iPhone

LogMeIn Ignition is the fastest way to connect to your LogMeIn host computers.

Tip: Ignition is the best option when working on a public computer (some public computers limit your ability
to run ActiveX, Java, or Flash; at least one of which is required for a rich remote control experience).

• Install LogMeIn Ignition on your desktop, USB drive or U3 smart drive

• Install LogMeIn Ignition for iPhone to your iPhone or iPod touch

Note: LogMeIn Ignition and LogMeIn Ignition for iPhone are distinct products and must be purchased
separately. Both are priced per LogMeIn account. Visit the LogMeIn Ignition and LogMeIn Ignition for iPhone
product pages for more information.

About Authenticating to LogMeIn Host Computers

Whenever you connect to a host computer running LogMeIn, you must authenticate yourself to the host computer.

Computers Requiring Authentication

You must enter a Windows or Mac user name and password to access a host computer that is configured to require
authentication. Most computers on a corporate network require you to authenticate (for example, upon start-up
you must press Ctrl-Alt-Delete and then enter your user name and password).

Computers Not Requiring Authentication

You must enter a Computer Access Code to access a host computer that is not configured to require authentication.
For example, your home computer may not be configured to require authentication (when you start your computer,
you go straight to Windows without entering a user name and password).

Copyright © 2010 LogMeIn, Inc. 17

 Important: Do not lose your Computer Access Code. It cannot be retrieved!

How to Change Your Computer Access Code

LogMeIn users commonly forget the Computer Access Code that must be entered to gain remote access to a host
computer. LogMeIn is unable to retrieve a lost Computer Access Code, but you can change the access code directly
on the host computer.

Important: This procedure is only valid on host computers already set to use a Computer Access Code.

1. From the host, open LogMeIn (the host software, not the website) and click the Options tab.

Remember: You must be sitting at the computer that you want to be able to access remotely.

2. Under Password, click Change Computer Access Code.

The Computer Access Code dialog box is displayed.
3. Enter your new Computer Access Code.
4. Click OK to save your change.

How to Wake a Computer that is in Sleep Mode or Powered Off

Use Wake On LAN to switch on a computer that is in sleep mode (PC and Mac) or powered off (PC).
Review this checklist to ensure that you will be able to use the Wake On LAN feature.

• Make sure that Wake On LAN has been enabled on the host.
• From the host, open LogMeIn and follow this path: Options > Preferences > Advanced Settings. Under Wake
On LAN, make sure that Enable 'Wake On LAN' from sleep and power off is selected.
• From the client, connect to the host Main Menu and follow this path: Preferences > Advanced Settings.
Under Wake On LAN, make sure that Enable 'Wake On LAN' from sleep and power off is selected.
Can't access this feature? If LogMeIn was installed by an administrator or via a Deployment Link from LogMeIn
Central, your administrator may have restricted your access to this feature. Contact your administrator for more
information.
• For a Mac host, enable the following setting: System preferences > Energy saver > Options tab > Wake for
Ethernet network administrator access.
• For a Mac host, confirm that the computer is on a wired network. Wake On LAN is not supported for Mac hosts
on a wireless network.
• Confirm that the host is in a supported sleep mode (stand-by, sleep, or hibernation mode: ACPI specification
S3 or S4).
• For a Windows host that is powered off (but still plugged in), confirm that Wake on LAN is enabled in the
computer's BIOS.

Tip: Consult the user guide of your computer or motherboard to locate the appropriate BIOS switch,
usually Wake On LAN from S5.

• Confirm that at least one other LogMeIn host on the same LAN is online and available.

18 LogMeIn Free User Guide

 When these conditions are met, any computer in your account that is ready to be woken up will show the Switch
on this computer button. Click the button to wake the computer. It may take several minutes for the computer to
wake.

Figure 8: Wake On LAN in Tile view

Copyright © 2010 LogMeIn, Inc. 19

Using Remote Control

How to Start a Remote Control Session

From the Host Main Menu

Once connected to the host, click Remote Control on the left menu to start remote control.

What You Can Do During Remote Control

How to View the Host Computer in Full Screen Mode

In Full Screen Mode the host display covers the entire client display. Full Screen mode gives you the most realistic
"as if you were there" experience.

• On the Remote Control toolbar, click the Full Screen Mode button.

The LogMeIn interface is minimized and the host computer's display appears on your entire screen. Only the
Remote Control toolbar remains visible.
• To exit full screen mode, click the Full Screen Mode button again.

Tip: For best results during Full Screen viewing, go to Options > Resolution Settings and select Match
Resolution.

How to Keep the Remote Control Toolbar Visible During Full Screen Mode
In Full Screen Mode, the Remote Control toolbar will be hidden to allow maximum visibility.

• To keep the toolbar visible, click the Pin icon on the Full Screen version of the Remote Control toolbar.

The toolbar will remain open.

20 LogMeIn Free User Guide

How to Change the Color Quality of the Host Screen
Select a lower setting to optimize the amount of information transferred during remote control, or select a higher
setting to improve the quality of the image.

1. On the Remote Control toolbar, click Options > Color Quality.

The Color Quality options are displayed.
2. Select the appropriate setting:
• Very Low – (grayscale) This is best if you are using a slow connection, such as a dial-up modem
• Low – This setting offers excellent performance with acceptable color quality
• Medium – This setting offers a good balance between performance and color quality
• High – This setting offers excellent color reproduction, but potentially slower performance
• Auto – Choose Auto to allow LogMeIn to detect the optimal setting
Your selection is applied immediately.

How to Magnify a Section of the Host Screen

The Magnifying Glass feature opens a box that you move on the host screen to view a small area in high resolution
without otherwise adjusting your resolution.
The Magnifying Glass is available when screen resolution is less than 100%.

1. On the Remote Control toolbar, click Options > Magnifying Glass.

The magnifying glass is activated.
2. Drag the box.
Any area within the box in displayed in high resolution.
3. Click the Magnifying Glass button again to deactivate the magnifying glass.

How to Change Screen Size During Remote Control

View the host display on the client device in a way that you find comfortable.

1. On the Remote Control toolbar, click Options > View.

2. Select the appropriate setting.
Your selection is applied immediately.

Tip: To change the actual screen resolution of the host display, edit the host Desktop Properties (Windows)
or System Preferences (Mac).

How to Switch Between Multiple Host Monitors during Remote Control

When connected to a host with two monitors, the Switch Monitors button will be available on the remote control
toolbar. Click this button to switch between monitors.
Also, there is a Monitors button in Options on the Remote Control toolbar. Click the Monitors button to switch
between monitors.

Tip: On a Windows PC, try this shortcut. Press Left CTRL key-Left Windows key-Right/Left
Arrow key to switch monitors. To see all monitors at once, keep moving through until you can see all
available monitors on the client display.

Copyright © 2010 LogMeIn, Inc. 21

 Note: The Java and HTML remote control clients do not offer multiple monitor support.

How to Draw on the Host Screen

Use the Whiteboard to activate a pencil tool that you can use to draw freehand images on the host computer's
screen.

1. On the Remote Control toolbar, click Options > Whitboard.

The pencil tool is activated.

Note: You cannot control the host while Whiteboard is enabled.

2. Draw on the host screen.

The pencil tool leaves a red line on the host screen. All drawings appear on both the client and host.
3. To erase drawings, click Options > Whitboard.

How to Use the Laser Pointer

The Laser Pointer is a small red dot that the client-side user moves around the host screen to highlight features
for the host-side user.

1. On the Remote Control toolbar, click Options > Laser Pointer.

To the host-side user, the laser pointer appears as a simple red dot.

Note: You cannot control the host while Laser Pointer is enabled.

2. To exit, click the Laser Pointer button and select Laser Pointer Off.

How to Copy and Paste Between Devices (Clipboard Synchronization)

Use Clipboard Synchronization to save time and avoid errors by directly copying and pasting information between
the host and client during remote control.
This feature is not available during Monitor Host Screen.

• On the Remote Control toolbar, select Options > Sync Clipboard

Anything copied on either device is available to be pasted to the other.

How to Open the Windows Task Manager on the Host Computer (Ctrl-Alt-Del)
During a remote session, the Ctrl-Alt-Del key combination entered on the client will only be registered by
the client.
This feature is not available during Monitor Host Screen.

Available on Windows hosts only.

22 LogMeIn Free User Guide

 • On the Remote Control toolbar, click Options > Ctrl-Alt-Del button.
The Windows Task Manager opens on the host computer.

Tip: You can also use a hotkey to send the Ctrl-Alt-Del command to the host. The default is
Ctrl-Alt-Insert. To change the hotkey, open the host preferences and go to General > Remote Control
> Interaction and select a key combination using the Ctrl-Alt-Del Hotkey drop-down list.

How to Blank the Host Screen during Remote Control

Protect your data by blanking the host display during a remote control session. Anyone present at the host will be
unable to see you work.

Available on Windows hosts only.

• On the Remote Control toolbar, select Options > Blank Screen.

You can turn this feature on and off at any time.

How to Block Input during Remote Control

Lock the host keyboard and mouse to prevent anyone sitting at the host machine from entering data during a
remote control session.

Available on Windows hosts only.

• On the Remote Control toolbar, select Options > Lock Keyboard.

You can turn this feature on and off at any time.

How to Optimize Remote Control Performance at Slower Connection Speeds

Adjust your network connection speed to achieve optimal performance during remote control.

On the Remote Control toolbar, click Options > Network.

• Select Slow to optimize your connection on lower speed connections
• Select Fast to exploit a high bandwidth connection
• Select Auto to allow LogMeIn to set detect the optimal settings

Customizing the Remote Control Toolbar

Add icons to the remote control toolbar for easy access to favorite remote control features. All features available
under the Options menu can be added.

Copyright © 2010 LogMeIn, Inc. 23

Using LogMeIn in a Multilingual Environment

Available Languages
The LogMeIn website and LogMeIn host software are available in twelve languages.
To change the LogMeIn website language, use the language and location selector in the upper-right corner of the
site.

Available Languages
• de – German
• en – English
• es – Spanish
• fr – French
• hu – Hungarian
• it – Italian
• ja – Japanese
• ko – Korean
• nl – Dutch
• pt-br – Brazilian Portuguese
• ru – Russian
• zh – Chinese

About International Keyboard Mapping During Remote Control

During remote control between client and host with different regional settings, you may need to adjust keyboard
settings to allow for proper data input.

Connecting from a PC to a PC Both sides must be the same

Connecting from a PC to a Mac The Mac should be set to "international" and the PC to the desired
input language
Connecting from a Mac to a Mac The host can be set to any language, while the client should be set
to the desired input language
Connecting from a Mac to a PC You may experience mapping problems that cannot be resolved

How to Set the Language Used by LogMeIn

The LogMeIn host interface and messages will be displayed in this language. This setting does not impact operating
system settings.

1. Access the host preferences:

24 LogMeIn Free User Guide

 • On the host, open LogMeIn and follow this path: Options > Preferences > General
• On the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Appearance select the appropriate language in the Language drop-down box.
Can't access this feature? If LogMeIn was installed by an administrator or via a Deployment Link from LogMeIn
Central, your administrator may have restricted your access to this feature. Contact your administrator for more
information.
3. Click OK or Apply.
On the host, you may need to exit and then reopen LogMeIn before the change will be visible.

Tip: To change the language used by Desktop Sharing, File Sharing, and the LogMeIn System Tray menu,
you must change your operating system's language settings. In Windows XP go to Control Panel > Regional
and Language Options. On a Mac, go to System Preferences > International > Language.

Copyright © 2010 LogMeIn, Inc. 25

Customizing and Controlling your LogMeIn
Experience

How to Optimize Remote Control Performance

Available on Windows hosts only.

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > General
• On the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Performance, set the following options (as required):

Option Description
Disable wallpaper and user Select this option to disable the host's desktop wallpaper and all user
interface effects on host computer interface effects during remote control. User interface effects include
transition effects (fade, scroll), shadows under menus, and trailing effects
while dragging windows.
Use display accelerator Select this option to make remote control sessions faster and less
CPU-intensive. See also Troubleshooting Display Issues on page 42.

Can't access this feature? If LogMeIn was installed by an administrator or via a Deployment Link from LogMeIn
Central, your administrator may have restricted your access to this feature. Contact your administrator for more
information.
3. Click OK or Apply.
Your settings are applied immediately to the host.

How to Set Keyboard and Mouse Priority for Remote Control

Available on Windows hosts only.

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > General
• On the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Interaction > Keyboard and mouse priority, choose the user whose data entry actions should be processed
first when both users enter data simultaneously during a remote control session:

26 LogMeIn Free User Guide

 Option Description
Host side user Choose this option if you want the actions of the person at the computer being controlled
(the host) to be processed before the actions of the person performing remote control.
Remote user Choose this option if you want the actions of the person running the remote control
session (the client-side user) to be processed before the actions of the person sitting
at the computer being controlled.

Tip: If you receive the error message Your input is being blocked
while controlling a host computer, make sure Remote user is selected.

3. Click OK or Apply.
Your settings are applied immediately to the host.

How to Set Remote Control Permission Defaults (Host-side User's Consent)

LogMeIn offers a number of host-level settings to help you control when and how remote users will be able to start
a remote session.

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > General
• On the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Host-side user's consent, set the following options (as required).

Option Description
Request consent from Select Request consent from host-side user to force the host user to permit or
host-side user deny access whenever a client user attempts to open a remote control session.
Clear this option to allow a client user to initiate a remote control session without
asking for permission from the host user.
Request message This text will be presented to the host user in the remote control permission dialog
box. The string %USER% will be the Computer Name of the host as set at the
operating system level, plus the client user's operating system account ID. The
account LogMeInRemoteUser will be used on computers that have an empty
administrator password.
Time to wait for user's Enter the amount of time within which the host user must respond to the request
consent for permission to initiate remote control. If this time expires, the setting in the If
user does not respond field will be applied. Minimum 3 seconds, maximum 30
seconds.
If user does not respond Choose Start Remote Control if you want the remote control session to be started
even if the host user does not respond within the time set in the Time to wait for
user's consent field. Choose Reject request if you want the remote control session
to be refused if the host user does not respond.
Never wait for user Select Remote user has Full Control access rights to the host computer to allow
consent in these cases the client user to always be able to start remote control when he has Full Control
rights over the host. Select Host side user is not present to allow the client user

Copyright © 2010 LogMeIn, Inc. 27

 Option Description
to always be able to start remote control, even when no user is logged on to the
host, the host is locked, or the host screen saver is active.

3. Click OK or Apply.
Your settings are applied immediately to the host.

How to Display/Remove the LogMeIn System Tray Icon

Available on Windows hosts only.

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > General
• On the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Appearance, clear the Show the LogMeIn icon next to the clock option to remove the icon.
3. Click OK or Apply.
Your settings are applied immediately to the host.

How to Prevent LogMeIn Notification Messages from Appearing

You can choose to suppress all LogMeIn messages communicated from the system tray. This is useful when messages
could possibly disrupt the end-user experience, such as on a kiosk.

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > General
• On the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Appearance, select the Disable LogMeIn notification messages option to suppress all LogMeIn messages
communicated from the system tray.
3. Click OK or Apply.
Your settings are applied immediately to the host.

How to Set the Host to Lock after Remote Control

Protect data on the host computer by setting the host to lock when remote control ends or is disconnected.

Available on Windows hosts only.

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > General
• On the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Locking the Host Computer, select from the following options (as required):

28 LogMeIn Free User Guide

 Option Description
Always lock the host after remote Select this option to always lock the host's operating system when
control a remote control ends.
Lock when connection has been lost Select this option to lock the host's operating system if the client
disconnects during remote control.
Lock when connection has been timed Select this option to lock the host's operating system if the client
out connection times out during remote control (see also How to Set
Remote Control Time-out on page 29).

3. Click OK or Apply.
Your settings are applied immediately to the host.

How to Set PC-to-Mac Keyboard Mapping

When controlling a Mac from a PC, you can define the behavior of special keys found only on the Windows keyboard.

Available on Mac hosts only.

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > General
• On the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under PC to Mac keyboard mapping, select one of the following options:

• Select Alt = Alt, Windows = Command to assign the PC Alt key to equal the Mac Alt key and the Windows
logo key to equal the Mac Command (“Apple”) key
• Select Alt = Command, Windows = Alt to assign the PC Alt key to equal the Mac Command (Apple) key and
the Windows logo key to equal the Mac Alt key.

3. Click OK or Apply.
Your settings are applied immediately to the host.

How to Set Remote Control Time-out

Set the amount of time that can pass without activity in LogMeIn before a remote control session is disconnected.

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > Advanced
• On the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Network, set the Idle time allowed.

Can't access this feature? If LogMeIn was installed by an administrator or via a Deployment Link from LogMeIn
Central, your administrator may have restricted your access to this feature. Contact your administrator for more
information.
3. Click OK or Apply.
Your settings are applied immediately to the host.

Copyright © 2010 LogMeIn, Inc. 29

How to Set Compression for Data Transferred from the Host
Choose the compression level to apply to data transferred from the host during remote control, including files
transferred using the File Manager feature.

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > Advanced
• On the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Network, choose the appropriate File transfer compression option:

Option Description
Adaptive Dynamically modifies the compression ratio according to available bandwidth and
CPU.
No compression Data is not compressed.
Fast Compared to Best, this option uses less host CPU, but more bandwidth. Unlike with
Adaptive, the compression level is fixed.
Low Keeps bandwidth and CPU usage at a minimum.
Normal A good balance between effective file compression and balanced host CPU utilization.
Best The host CPU will compress data as much as possible before transfer. Compared to
Fast, this option uses less bandwidth, but more CPU. Unlike with Adaptive, the
compression level is fixed.

Can't access this feature? If LogMeIn was installed by an administrator or via a Deployment Link from LogMeIn
Central, your administrator may have restricted your access to this feature. Contact your administrator for more
information.
3. Click OK or Apply.
Your settings are applied immediately to the host.

How to Change Proxy Settings

Specify the proxy server LogMeIn will use as an intermediary between your web browser and the Internet.

Tip: Proxy servers are primarily used by companies and organizations. Home users generally will not need
this option.

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > Advanced
• On the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Proxy Settings, set the following options:

30 LogMeIn Free User Guide

 Option Description
Proxy server address & port If you do not use a proxy server, leave this field empty. If you use a proxy, make
sure the address and port information in this field match the information in
your browser settings.

Tip: To find your proxy address and port in Internet Explorer, go to

Internet Explorer > Tools > Internet Options > Connections > LAN Settings;
or click Get proxy settings to retrieve available proxy settings.

Proxy user name Complete this field if the proxy server requires authentication.
Proxy password Complete this field if the proxy server requires authentication.

3. Click OK or Apply.
Your settings are applied immediately to the host.

How to View LogMeIn Event Log Files

The host will always log the following events to the application log:
• Service Start/Stop
• LogIn/Logout
• Remote Control Start/Stop
Follow this procedure to view log files:

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > Advanced
• On the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Event Logs, click the View Files button.

A list of available log files is displayed.
3. On the list, double-click the file you want to view.
• The active log file is named LogMeIn.log
• Older logs are stored with the naming convention LMIYYYYMMDD.log (example: the log file for January
10, 2009, would be LMI20090110.log)
• On a Windows host, click Download all logs in one compressed file to access all available logs in a single
compressed archive

4. You can also set the following options:

Option Description
Location of event logs Define the folder where the files are to be saved. Leave blank to use the
default location (the LogMeIn installation directory, typically C:\Program
Files\LogMeIn).
Keep event logs for Enter the number of days for which you would like to store log files.
Enable debug-level logging Select this option to include system events in the LogMeIn.log file. This
facilitates LogMeIn troubleshooting efforts.

Copyright © 2010 LogMeIn, Inc. 31

 5. Click OK or Apply.
Your settings are applied immediately to the host.

How to Record Remote Control Sessions

Set LogMeIn to record and save a video file of each remote control session with the host.

Available on Windows hosts only.

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > Advanced
• On the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Screen Recording, select Record screen content of Remote Control sessions.
Can't access this feature? If LogMeIn was installed by an administrator or via a Deployment Link from LogMeIn
Central, your administrator may have restricted your access to this feature. Contact your administrator for more
information.
3. You can also choose from the following actions and options:

Option Description
Video format Choose RCREC to save files using LogMeIn's proprietary RCREC format. Choose
AVI to use the standard AVI format. File size will be similar for both recording
types.
Location of video files Specify the location where video files will be saved. Type a path to an available
directory or click Browse to define a location on the host. The default location
is C:\Program Files\LogMeIn\x86
View files Click to view a list of available recordings.
Convert RCREC files to AVI Click to open the RCREC to AVI Conversion Wizard. Follow all on-screen
instructions.
Delete old files if folder size Select this option to automatically delete the oldest archived RCREC remote
exceeds control recordings when the total size of all RCREC recordings in the Location
of video files exceeds the defined value. AVI files are not counted toward the
limit and will not be deleted.

4. Click OK or Apply.
Your settings are applied immediately to the host.

All remote control sessions will be recorded and saved in the chosen file format to the defined location.

Important: You cannot choose not to record an individual session. All sessions will be recorded without
exception until recording is disabled. To disable recording, clear the Record screen content of Remote Control
sessions option and apply the change.

32 LogMeIn Free User Guide

How to Set LogMeIn to Check for Software Updates

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > Advanced
• On the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Software updates, select from the following options:

• Select Detect and download automatically to set LogMeIn to check for the latest version of the LogMeIn host
software upon log in to your account. You will be prompted to update if a new version is found.
• On a Windows host, you can also select Install downloaded updates when LogMeIn in is idle to ensure that
LogMeIn updates are only installed when you are not in session or otherwise active in LogMeIn. This is
useful because LogMeIn must restart itself (but not the computer) after applying an update. If this is done
while LogMeIn is busy (for example, during an active remote control session or while a file transfer is in
progress) then the connection will be dropped during the restart.
Can't access this feature? If LogMeIn was installed by an administrator or via a Deployment Link from LogMeIn
Central, your administrator may have restricted your access to this feature. Contact your administrator for more
information.
3. Click OK or Apply.
Your settings are applied immediately to the host.

How to Set LogMeIn to Report Software Errors

LMIGuardian.exe is LogMeIn's error reporting component. It documents and records errors that occur in the LogMeIn
host software and allows error details to be sent directly to our development team for analysis.
The Guardian does not gather or report any personal information.
Follow this procedure to control how and when the Guardian will send error notifications to LogMeIn.

Available on Windows hosts only.

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > Advanced
• On the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Software error reporting, choose one of the following options:

Option Description
Always send an error report An error report will always be sent (no user action required).
Never send an error report An error report will never be sent.
Ask the user what to do The user will be prompted to send an error report and can choose
to send the report or not.

Can't access this feature? If LogMeIn was installed by an administrator or via a Deployment Link from LogMeIn
Central, your administrator may have restricted your access to this feature. Contact your administrator for more
information.

Copyright © 2010 LogMeIn, Inc. 33

 Figure 9: Sample LogMeIn Guardian detected error message

3. Click OK or Apply.
Your settings are applied immediately to the host.

34 LogMeIn Free User Guide

Controlling Access to Host Computers

How to Add Extra Security using a Personal Password

Use a personal password to create an extra layer of security for a host computer.

1. Access the host security preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > Security
• On the client, connect to the host Main Menu and follow this path: Preferences > Security

2. Under Personal Password, enter your personal password and then enter it again to confirm.

Tip: The personal password must be at least 6 but no longer than 15 characters and can only contain
the Latin characters A-Z, a-z; and numbers 0-9.

3. Click OK or Apply.
Your settings are applied immediately to the host.

Any remote user who successfully authenticates to the host will be prompted to enter a subset of characters from
the Personal Password before being granted access.

Figure 10: Sample Personal Password dialog box for password

Using IP Filters to Protect your Computer from Intruders

How to Create an IP Filter Profile

Create IP Filter Profiles to allow or deny connections to a host from specific IP addresses.

1. Access the host security preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > Security
• On the client, connect to the host Main Menu and follow this path: Preferences > Security

Copyright © 2010 LogMeIn, Inc. 35

 2. Under Intrusion Control, click Edit Profiles to begin creating a filter profile.
The IP Filtering dialog box is displayed.
3. Type a Name for your filter and click Add a new profile.
4. Choose a filter type:
• Choose allow to make a filter that allows specified addresses to access this host
• Choose deny to make a filter that prevents specified addresses from accessing this host

5. Enter the Address you want to allow or deny.

Accepted wildcards are an asterisk (*) that matches any number of characters, and a question mark (?) that
matches a single character only.
6. Enter a Subnet that you want to allow or deny.
7. Click Add filter.
The filter is added to the IP Filters in Profile box.
8. Repeat from step 2, above, to add additional filters to the Filter Profile.
9. Click Back when you are finished adding filters to the Profile.
Your Filter Profile is saved and you are returned to the IP Filtering page.
10. You must apply your Filter Profile before it can take effect. On the IP Filtering page, select a Filter Profile from
the Profiles list and click Use Profile.
The Filter Profile is activated on the host.

When a connection is made to the host, the remote IP address will be checked against the filter or filters in the
applied Filter Profile. Access will be granted or denied accordingly.

Important: Filters are checked in the order they are listed in the IP Filters in Profile box. Ordering is crucial.
Use the up and down arrows next to the IP Filters in Profile box to set proper order.

IP Filtering Examples
These examples will help you understand how to use the IP Filtering feature.

IP Filtering Example 1
Allow connections from IP address 215.43.21.12 and the network 192.168.0.0, and deny all other connections.
ALLOW 215.43.21.12
ALLOW 192.168.0.0 (255.255.0.0)
-or-
ALLOW 192.168.*
DENY:*

36 LogMeIn Free User Guide

 IP Filtering Example 2
Allow connections from IP address 215.43.21.12 and the network 192.168.0.0, but not from the address 192.168.0.12,
and deny everything else.
ALLOW 215.43.21.12
DENY 192.168.0.12
ALLOW 192.168.0.0 (255.255.0.0)
-or-
ALLOW 192.168.*
DENY.*

Note: Denying the connection from 192.168.0.12 comes before allowing connections to the 192.168.0.0
network. If LogMeIn Pro was to find the ALLOW item first, it would let IP address 192.168.0.12 through, since
it matches the condition. To prevent this, the address 192.168.0.12 is checked before the network to which it
belongs.

IP Filtering Example 3
Allow all connections, except those coming from 192.168.0.12
DENY:192.168.0.12

IP Filtering Example 4
Deny all connections from the network 192.168.0.0 except for the subnet 192.168.12.0; allow all other connections
ALLOW:192.168.12.0(255.255.255.0)
-or-
ALLOW:192.168.12.*
DENY:192.168.0.0 (255.255.0.0)
-or-
DENY:192.168.*

Detecting and Locking out Potential Intruders

Set up a Denial of Service filter and an Authentication Attack filter to help detect and temporarily lock out potential
intruders.

Tip: You can view failed login attempts and lockouts in the LogMeIn log file if you have logging enabled.

How to Set up a Denial of Service Attack Blocker

Use the Denial of Service attack blocker as a precaution against unwanted intruders who slow your host machine
by continuously requesting the same service.

1. Access the host security preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > Security
• On the client, connect to the host Main Menu and follow this path: Preferences > Security

2. Under Intrusion control, click Show Details and set the following Denial of Service attack blocker options:

Copyright © 2010 LogMeIn, Inc. 37

 Option Description
Active Select this option to activate the attack blocker.
Number of invalid HTTP requests Specify the number of login attempts to allow before the offending IP
allowed address is locked out.
Reset invalid attempt counter after After the amount of time specified in this box has elapsed, the invalid
attempt count of the offending IP address will be reset to zero.
Keep attacker blocked for All attempted connections from an offending IP address will be rejected
for the amount of time specified in this field.

3. Click OK or Apply.
Your settings are applied immediately to the host.

To allow access from blocked addresses, click Unblock all.

How to Set up an Authentication Attack Blocker

Use the Authentication Attack blocker to lock out those who try to get past your host logon screen without
authorization.

1. Access the host security preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > Security
• On the client, connect to the host Main Menu and follow this path: Preferences > Security

2. Under Intrusion control, set the following Authentication attack blocker options:

Option Description
Active Select this option to activate the attack blocker.
Number of invalid attempts allowed Specify the number of invalid authentication attempts to allow before
the offending IP address is locked out.
Reset invalid attempt counter after After the amount of time specified in this box has elapsed, the invalid
attempt count of the offending IP address will be reset to zero.
Keep attacker blocked for All attempted connections from an offending IP address will be rejected
for the amount of time specified in this field.

3. Click OK or Apply.
Your settings are applied immediately to the host.

To allow access from blocked addresses, click Unblock all.

Controlling Who can Access your Host Computers (User Access Control)

What type of user can access LogMeIn host computers?

• Users with Administrator credentials on the host computer (at the operating system level)
• Non-administrator users who have been granted permission to access the host via the User Access Control feature
in LogMeIn (see How to Specify User Access Rights in LogMeIn on page 39)

38 LogMeIn Free User Guide

 What happens if a user without proper permission attempts to connect?
An attempt to log in without proper User Access Control permissions may result in error 4320 ("Operator or
Administrator has refused the request").

How does this relate to my LogMeIn account?

User Access Controls apply to a Windows or Mac account, not a LogMeIn account. A LogMeIn user may be able to
see a computer listed in his LogMeIn account, but still may not have permission at the operating system level to
actually access the host.

An Example
If the computer you want to access remotely is set up with multiple user accounts (for example,
each member of the family has his own login), you may need to set each user's LogMeIn
access permissions to ensure that each users will be able to access the computer via LogMeIn.
• Assume you have a computer at home called "Main Home Computer"
• "Main Home Computer" is accessible through your LogMeIn account, which is shared by all
members of the family
• "Main Home Computer" has three users: (1) Dad, (2) Son, and (3) Daughter (when you turn
on your computer, you must click a user name/icon in order to log on)
• "Dad" is set as the Administrator of "Main Home Computer"
• "Son" and "Daughter" are set as limited users
• "Dad" logs in to the family's shared LogMeIn account and accesses "Main Home Computer";
he authenticates to "Main Home Computer" using his administrator credentials
• "Son" or "Daughter" will only be able to log on to the "Main Home Computer" using their
"Son" or "Daughter" credentials once "Dad" has logged on to "Main Home Computer" and
set the proper User Access Controls in LogMeIn

How to Specify User Access Rights in LogMeIn

1. Access the host security preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > Security
• On the client, connect to the host Main Menu and follow this path: Preferences > Security

2. Under User Access Control, select from the following general options:

Option Description
Allow full control to Select this option to grant full permissions to anyone with administrative
administrators rights on the host computer.
NT LAN Manager authentication
Available on Windows hosts only.
Select this option to take advantage of Windows Challenge/Response type
authentication when using Internet Explorer as the client browser. This
feature protects your password from eavesdroppers if you are using HTTPS
to secure communications between client and host.
Allow login information to be Select this option to enable users with permission to use automatic
saved authentication to securely save their username and password to the client
when connecting to the host. See also "How to Set Up Automatic
Authentication" in the LogMeIn Central User Guide.

Copyright © 2010 LogMeIn, Inc. 39

 Option Description
Hide list of domains on the
Remote Access login screen Available on Windows hosts only.
Select this option to clear the list of active domains in the host
authentication dialog box. This provides an extra layer of security by forcing
the remote user to type the exact name of the chosen domain in the Log
on to field.
Save user name in a cookie Select this option to save your username in a browser cookie on the client,
so that you only need to enter a password to authenticate to the host.
Display "Enable/Disable LogMeIn" Clear this option to prevent the host-side user from disabling LogMeIn.
option on the system tray menu The Switch Off LogMeIn menu item will be removed from the system tray
menu.

3. Under User Access Control, click Show details.

The User Access Controls dialog is displayed.
4. In the Name field, type (or browse for) the name of the user for whom you want to set permissions.
5. Set the user's permissions using the following options:

Option Description
Full Control Give the user full control over all features of LogMeIn. It is the equivalent of
checking all other options (other than Compact View only).
Compact view only Limit the host user to the Compact HTML view of the LogMeIn HTML interface (the
"Main Menu").
Use IP filter profile Use this drop-down list to apply an existing IT filter profile to this user. This allows
you set the IP address (or range) from which the user can access the host.
Login Allow the user to log into the host. By revoking this permission, you can
temporarily disable a user's access to the host without having to clear any other
permissions.
Configuration Allow the user to read, write, and/or delete LogMeIn preferences.
Event Viewer Allow the user to read, clear, backup and/or delete Windows event logs.
File System Allow the user to use the File Manager to read, write, and/or delete files.
Registry Allow the user to read, write, and/or delete Registry settings.
Performance Data Allow the user to view running processes/services/drivers, change process
priorities and service startup parameters, and create/delete scheduled tasks.
Reboot Allow the user to restart the LogMeIn service, initiate and schedule system reboots,
and hard-reset the computer.
Remote Control • R: Allow the user to view and monitor the remote desktop and use the chat
applet
• W: Allow the user to view and interact with the remote desktop
• D: Allow the user to take control over the remote desktop without the interactive
user's permission.

Whiteboard Allow access to the Whiteboard feature during Remote Control.

40 LogMeIn Free User Guide

 Option Description
Chat Allow access to the Chat feature.
User/Group Accounts Allow the user to view, create, modify, and/or delete user groups and accounts.
System Configuration Allow the user to read, write, and/or delete system configuration data, such as
environment variables, virtual memory, autologon settings, and system time.
Command Prompt Allow access to the host Command Prompt feature.
Processes • R - Allow the user to view running processes, services and drivers; list DLLs and
objects that these processes use; and view scheduled tasks.
• W - Allow the user to change process priorities and service startup parameters;
control services; create and modify scheduled tasks.
• D - Allow the user to terminate running processes and services; delete scheduled
tasks.

Desktop Sharing Allow the user to use the Desktop Sharing feature.

6. Click Add.
The user is added to the User list.
7. Click OK to exit the User Access Control dialog box.
8. Click OK or Apply.
Your settings are applied immediately to the host.

Copyright © 2010 LogMeIn, Inc. 41

Troubleshooting
For troubleshooting assistance, visit the Knowledge Base.

Tip: The LogMeIn Community is an excellent source of information from other LogMeIn users.

Troubleshooting Display Issues

Follow these instructions to help resolve problems experienced while viewing video or while using DOS-based or
graphic-intense applications during remote control. Typical problems include display black-out or host computer
restart when initiating remote control.

Available on Windows hosts only.

1. Access the host preferences:

• On the host, open LogMeIn and follow this path: Options > Preferences > General
• On the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Remote Control > Performance, make sure that Use Display Accelerator is not selected.
3. Click OK or Apply.
Your settings are applied immediately to the host.

42 LogMeIn Free User Guide

Rebooting the Host
Path: (Windows or Mac) Main Menu > Preferences > Advanced Settings > Reboot Options

Restart LogMeIn Restart the LogMeIn service. This does not reboot the host.
Normal Reboot Close all processes and reboot the host in an orderly fashion.
Emergency Reboot Available on Windows hosts only. Windows will shut down properly and flush all
outstanding file operations to disk. Applications and other processes may not
terminate gracefully, so you could lose unsaved data.
Hard Reboot Reboot as quickly as possible. The operating system will not terminate gracefully, so
you could lose unsaved data. Reboot is immediate (like pressing your computer's
reset button). You will not receive feedback from the LogMeIn service.
Safe-mode Reboot Available on Windows hosts only. Restart the computer in safe-mode with networking
(and LogMeIn) enabled. Safe-mode is a special way for Windows to load when there
is a system-critical problem that interferes with the normal operation of Windows.
Scheduled Reboot Schedule a date and time to automatically reboot the computer. This is useful if the
reboot is not urgent and can take place during off-peak hours.

Copyright © 2010 LogMeIn, Inc. 43

Legal Notice
PUBLISHED BY

LogMeIn, Inc.
500 Unicorn Park Drive
Woburn, MA 01801

Copyright © 2010 by LogMeIn, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form or by
any means without the written permission of the publisher.
LogMeIn®, (LogMeIn® Backup™, LogMeIn® Central™, LogMeIn® Free®, LogMeIn® Pro®, LogMeIn® Pro²™,
LogMeIn® IT Reach™, LogMeIn® Rescue®, LogMeIn® Ignition, LogMeIn® Hamachi™, LogMeIn® Hamachi²™),
LogMeIn® Express™, LogMeIn® Rescue+Mobile™, RemotelyAnywhere™ and Network Console™ are either registered
trademarks or trademarks of LogMeIn, Inc. in the United States and/or other countries.
This publication may contain the trademarks and service marks of third parties and such trademarks and service
marks that are the property of their respective owners. These marks may be registered and/or used in the U.S. and
countries around the world. These third party marks include Apple, iPhone, iPod Touch, iTunes App Store, and
related trademarks, names and logos are the property of Apple, Inc., and are registered and/or used in the U.S.
and countries around the world.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT
TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE
BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS
MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES. THE LICENSE AND
LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT AND SERVICES ARE SET FORTH IN THE LOGMEIN TERMS
AND CONDITIONS AND ARE INCORPORATED HEREIN BY THIS REFERENCE.

44 LogMeIn Free User Guide

Index
A DOS based applications, graphics problems, See display
accelerator
account draw during remote control 22
LogMeIn 8 dual monitors 21
account audit 9
authentication 16, 17, 35
authentication attack filter 37, 38
E
effects
B disable 26
email
billing information 9 change LogMeIn account email 8
black out the host monitor 23 error
block input on host during remote control 23 4320 38
blocked keyboard and mouse input 26
F
C
File Manager
change compression 30
computer access code 18 firewalls 12
computer name 14 full screen 20
language 24
client
definition 5
G
clipboard synchronization 22 graphic intense programs during remote control, See display
color accelerator
quality during remote control 21
compression
file manager 30 H
computer access code 11, 17
change 18 host
computer name definition 4
change 14
connect I
make a fast connection 17
open a new tab 16 idle time 29
to a host computer 16 input blocked 26
to a host computer, prerequisites 16 installation 11
to a host using a shortcut 17 LogMeIn host 11
control access to a host via IP filters 35 international contact numbers 24
copy and paste between computers 22 IP address filtering 35
ctrl+alt+del 22 iPhone 17
iPod touch 17
D
K
denial of service 37
desktop shortcut to a computer 17 keyboard and mouse priority 26
disconnection time keyboard mapping
from remote control 29 international 24
display accelerator 42 PC to Mac 29
display black-out, See display accelerator kiosks 28
display size during remote control 21
DoS attacks 37
Index

L regional settings
keyboard 24
language 24 remote control
keyboard mapping 24 customize the toolbar 23
used by Desktop Sharing, File Sharing, system tray menu permission from a host user 27
24 record remote control sessions 32
used by LogMeIn 24 time out 29
laser pointer 22 resolution 20
listing computers 13 restart LogMeIn 43
LMIGuardian.exe 33
lock the host after remote control 28
log files
S
view 31 screen size 21
LogMeIn account security 35, 38
change billing information 9 authentication attack filter 38
change LogMeIn account email 8 denial of service 37
change LogMeIn account password 8 host authentication 17, 35
LogMeIn Guardian 33 IP address filtering 35
LogMeIn Ignition 17 LogMeIn account 9
personal password 35
M remote control 23, 28
security during remote control 23
magnify screen during remote control 21 session recording 32
managing host computers 13 single-click access 17
mirror display driver, See display accelerator smartphone as client 5
monitors subscriptions
switching between multiple host monitors 21 change the subscription applied to a computer 15
My Computers view a list of available 9
connect to a host from 16 sync clipboard 22
system requirements
client device 5
N host 11
network connection speed 23 system tray
notification messages display/remove system tray icon 28
disable 28
T
O Task Manager 22
open a new tab 16 taskbar, See system tray
time out
from remote control 29
P lock host 28
troubleshooting
password installation 11
change LogMeIn account password 8
Windows or Mac 17
permission to remote control a host 27 U
personal password 35
prevent input on host during remote control 23 update
prevent input on host when connection is lost 28 host software 33
prevent others from seeing you work during remote control 23 user access control 38, 39
proxy settings 30
V
R version
RCREC 32 update to latest LogMeIn software 33
reboot 43 video, See display accelerator
record remote control sessions 32 view
log files 31

46 LogMeIn Free User Guide

 Index

viewing computers 13 wallpaper

Detail view (more computers, fewer graphics) 14 disable 26
List view (best for large accounts) 14 whiteboard 22
Tile view (fewer computers, more graphics) 13 Windows
password 17
Windows Task Manager 22
W
Wake on LAN Y
enable 18
requirements 18 Your input is being blocked 26

47