LogMeIn Free User Guide

Contents
LogMeIn Fundamentals..................................................................................................................4
What is Remote Access?............................................................................................................................................4 What is the Host?...................................................................................................................................................4 What is the Host Software?....................................................................................................................................4 What is the Client?.................................................................................................................................................5 What Can You Do at www.LogMeIn.com?...............................................................................................................6 What is the LogMeIn Host Interface?......................................................................................................................6 What is Remote Management?...................................................................................................................................7 What is LogMeIn Central?.......................................................................................................................................7

Your LogMeIn Account...................................................................................................................8

How to Create a LogMeIn Account.............................................................................................................................8 Managing Your LogMeIn Account..............................................................................................................................8 How to Change Your LogMeIn Account Email.........................................................................................................8 How to Change Your LogMeIn Account Password...................................................................................................9 How to View or Change Billing Information...........................................................................................................9 How to View a List of Available Subscriptions........................................................................................................9 Making Your LogMeIn Account More Secure.............................................................................................................10

Installing LogMeIn Host Software..................................................................................................11

Which Computers Need the LogMeIn Host Software?.................................................................................................11 System Requirements Host Computer.....................................................................................................................11 Downloading and Installing LogMeIn Host Software..................................................................................................11 LogMeIn and Firewalls.............................................................................................................................................12

Working with Computers in Your LogMeIn Account.......................................................................13

Viewing Your LogMeIn Computers............................................................................................................................13 Tile View..............................................................................................................................................................13 List View..............................................................................................................................................................14 Detail View...........................................................................................................................................................14 How to Rename a Computer ....................................................................................................................................14 How to Change the Subscription Assigned to a Computer.........................................................................................15 How to Delete a Computer from Your Account..........................................................................................................15

Connecting to a Host Computer.....................................................................................................16

How to Connect to a Computer.................................................................................................................................16 How to Connect to a Computer Using a Desktop Shortcut..........................................................................................17 How to Connect to a Computer Using LogMeIn Ignition.............................................................................................17 Access Code? Password? About Authentication.........................................................................................................17 How to Change Your Computer Access Code.........................................................................................................18 How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN...........................................................19

Using Remote Control...................................................................................................................21

Starting Remote Control...........................................................................................................................................21 Changing How You View the Host.............................................................................................................................21 How to View the Host Computer in Full Screen Mode............................................................................................21 How to Magnify a Section of the Host Screen........................................................................................................22 How to Change Screen Size During Remote Control..............................................................................................22 How to Switch Between Multiple Host Monitors during Remote Control...............................................................22 How to Change the Color Quality of the Host Screen.............................................................................................22 How to Optimize Remote Control Performance at Slower Connection Speeds........................................................23 Customizing the Remote Control Toolbar..............................................................................................................23 Moving Data During Remote Control........................................................................................................................23
ii LogMeIn Free User Guide

Contents

How to Copy and Paste Between Devices (Clipboard Synchronization)..................................................................23 Using Presentation Tools..........................................................................................................................................23 How to Draw on the Host Screen..........................................................................................................................23 How to Use the Laser Pointer...............................................................................................................................23 Security During Remote Control...............................................................................................................................24 How to Blank the Host Screen During Remote Control..........................................................................................24 How to Block Input During Remote Control..........................................................................................................24 System Management (Quitting Programs on the Host).............................................................................................24 How to Open the Windows Task Manager on the Host Computer (Ctrl-Alt-Del).....................................................24 How to Force Quit Applications on a Mac Host (Command-Alt-Escape).................................................................25

Customizing Remote Control Sessions...........................................................................................26

How to Set Remote Control Permission Defaults (Host-side User's Consent).............................................................26 How to Set Keyboard and Mouse Priority for Remote Control....................................................................................27 How to Set PC-to-Mac Keyboard Mapping................................................................................................................27 How to Set/Prevent Host Lock-out after Remote Control...........................................................................................28 How to Set Remote Control Time-out.......................................................................................................................28 How to Record Remote Control Sessions..................................................................................................................28

Controlling Remote Control Performance......................................................................................30

How to Optimize Remote Control Performance.........................................................................................................30 How to Set Compression for Data Transferred from the Host....................................................................................30

Advanced Host Preferences..........................................................................................................32

How to Display/Remove the LogMeIn System Tray Icon............................................................................................32 How to Prevent LogMeIn Notification Messages from Appearing .............................................................................32 How to Change Proxy Settings..................................................................................................................................32 How to View LogMeIn Event Log Files.......................................................................................................................33 How to Set LogMeIn to Check for Software Updates..................................................................................................34 How to Set LogMeIn (LMI Guardian) to Report Software Errors.................................................................................34

Controlling Access to Host Computers...........................................................................................36

How to Add Extra Security using a Personal Password.............................................................................................36 Securing Host Computers with RSA SecurID.............................................................................................................37 Using IP Filters to Protect your Computer from Intruders..........................................................................................37 How to Create an IP Filter Profile..........................................................................................................................37 IP Filtering Examples...........................................................................................................................................38 Detecting and Locking out Potential Intruders..........................................................................................................38 How to Set up a Denial of Service Attack Blocker..................................................................................................39 How to Set up an Authentication Attack Blocker ..................................................................................................39 Controlling Who can Access your Host Computers (User Access Control)..................................................................40 How to Specify User Access Rights.......................................................................................................................40

Using LogMeIn in a Multilingual Environment...............................................................................43

Available Languages................................................................................................................................................43 About International Keyboard Mapping During Remote Control...............................................................................43 How to Set the Language Used by LogMeIn..............................................................................................................43

Rebooting the Host.......................................................................................................................45 Troubleshooting...........................................................................................................................46

Troubleshooting Connection Issues..........................................................................................................................46 Why Does My Computer Show as Offline?.............................................................................................................46 Why Do I Get a Host Not Found Error?..................................................................................................................47 Troubleshooting Display Issues................................................................................................................................47

Legal Notice.................................................................................................................................48

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LogMeIn Fundamentals
If you are new to LogMeIn, please review this section to become comfortable with the fundamentals of remote access and remote management. You will learn the key terms and concepts you need to get the most out of LogMeIn products and services.

What is Remote Access?

Remote access is the ability to connect to one computer (a host) from another computer or device (a client) at any time, from anywhere there is an Internet connection.

What is the Host?

The computer being accessed is called the host. Think of the host as the computer that is "welcoming you in" by allowing you to use it remotely. The host has files and programs that you want to be able to access from any computer with an Internet-connected web browser or from your mobile device. Example: Which computer is the host? You connect to your office computer from your home computer. Your office computer is the host.

What is the Host Software?

Each computer you want to access must be running LogMeIn host software: LogMeIn Pro or LogMeIn Free. In a sense, the LogMeIn host software safely and securely "opens the door" to a computer for a qualified remote user. What is LogMeIn Pro? LogMeIn Pro is LogMeIn's subscription-based remote access host. When you install LogMeIn Pro as the host software on a computer, you will be able to access that computer from any computer connected to the Internet. Any time you are in a remote access session with a computer running LogMeIn Pro, you will also be able to take advantage of the following premium remote services that are not available with LogMeIn Free: File Transfer and File Synchronization File Sharing Remote Printing Remote Sound (Windows client and host only) Desktop Sharing (the ability to invite another user to your computer) Remote Management via the Host Dashboard (Windows host only) By itself, LogMeIn Pro is a powerful remote access tool. When combined with LogMeIn Central, data is gathered from any Windows computer running LogMeIn Pro and made ready for use by LogMeIn Central for advanced reporting, computer monitoring and alerting, and computer inventory (see What is Remote Management? on page 7). Can I access LogMeIn Pro computers from an iPhone or iPad? From an Android device? Yes, if you purchase LogMeIn Ignition for iPhone, iPad, and iPod touch or LogMeIn Ignition for Android.

LogMeIn Free User Guide

What is LogMeIn Free? LogMeIn offers LogMeIn Free as a no-charge remote access solution. When you install LogMeIn Free as the host software on one of your computers, you will be able to access that computer for free from any computer connected to the Internet. Can I access LogMeIn Free computers from an iPhone or iPad? From an Android device? Yes, if you purchase LogMeIn Ignition for iPhone, iPad, and iPod touch or LogMeIn Ignition for Android. LogMeIn Free will still be free, but there is a charge for Ignition. Can I access LogMeIn Free computers from LogMeIn Central? LogMeIn Central subscribers can access computers running LogMeIn Free, but they will not be able to take advantage of certain advanced reporting and remote management features for those computers. See the LogMeIn Central User Guide for details.

What is the Client?

Any device you use to access a computer running LogMeIn Pro or Free is called a client. The client is "welcomed" by the host. The client can be a PC or Mac (via most major browsers) or an iPad, iPhone, iPod touch, or Android device (via LogMeIn Ignition). There are numerous ways to connect to a host from a client, including the following: Log in to LogMeIn.com and access a host computer from the My Computers page, a free service that comes with your LogMeIn account. Log in to LogMeIn.com and access a host computer from LogMeIn Central, a subscription-based remote management solution. Use LogMeIn Ignition for Windows, a stand-alone tool that gives direct, one-click access to all of your LogMeIn host computers. Use LogMeIn Ignition for iPhone, iPad, and iPod touch, in which case your iPhone, iPad, or iPod touch is the client. Use LogMeIn Ignition for Android, in which case your Android device is the client. Example: Which computer is the client? You connect to your office computer from your home computer. Your home computer is the client. System Requirements Client Device The device you use to remotely access a computer running LogMeIn host software must meet the following requirements. Client-side Operating System Windows 7, Vista, XP, Server 2003, 2008 (all including 64-bit) Windows ME & 2000 (32-bit) Mac OS 10.4 (Tiger), v10.5 (Leopard), and v10.6 (Snow Leopard) on both Power PC and Intel-based Macs Client-side Browser Internet Explorer 6 or later, with support for 128-bit or 256-bit encryption (we recommend IE7 or later) Firefox 3.6 or later Google Chrome 2.0 or later Safari 4.1 or later (Mac only)

Copyright 2011 LogMeIn, Inc.

Tip: To use your iPhone, iPad, or iPod touch as a client, you must purchase LogMeIn Ignition for iPhone, iPad, and iPod touch. To use your Android smartphone or tablet as a client, you must purchase LogMeIn Ignition for Android.

What Can You Do at www.LogMeIn.com?

Log in to www.LogMeIn.com to access your LogMeIn computers and to manage your LogMeIn account. Create a LogMeIn account Add a new computer to your account by installing LogMeIn Pro or Free to that computer Access or control a computer in your account Change a computer name Change LogMeIn account details Apply extra security features to your account See a list of available subscriptions View billing information and invoices

What is the LogMeIn Host Interface?

The LogMeIn host interface, also referred to as the LogMeIn Toolkit, is your launch pad to host-side (local) LogMeIn functionality. While LogMeIn is mainly about making connections to remote computers running LogMeIn host software, it also offers so-called "local" services directly from a host. That is, certain LogMeIn features are accessed directly from a computer running LogMeIn host software.

What can you do with the host interface? Disable the LogMeIn service on the host (so no one will be able to access your computer remotely)

LogMeIn Free User Guide

 View information about connections made to your computer Change the LogMeIn subscription used by your computer Check for LogMeIn software updates Customize and control your LogMeIn experience by setting host Preferences How to Open the LogMeIn Host Interface Option 1 Double-click the LogMeIn icon.

Figure 1: LogMeIn icon in the Windows system tray

Figure 2: LogMeIn icon on the Mac menu bar Option 2 In Windows, select Start > Programs > LogMeIn. On a Mac, open the Finder and select Applications > LogMeIn > LogMeIn.

What is Remote Management?

Remote management is the configuration, monitoring, diagnosis, and support of multiple remote computers from anywhere there is an Internet connection. Remote management can be understood as the leveraging of remote access by an IT department or advanced user.

What is LogMeIn Central?

LogMeIn Central is LogMeIns subscription-based Essential Remote Management solution. LogMeIn Central as a Remote Host Management Tool Foremost, LogMeIn Central is a powerful toolkit for managing computers that are running a LogMeIn host (either LogMeIn Pro or LogMeIn Free). LogMeIn Central as a Network Management Tool for LogMeIn Hamachi Networks LogMeIn Central also lets you deploy and configure LogMeIn Hamachi networks and clients. Remote Management + Network Management = Essential Remote Services LogMeIn Central is an Essential Remote Services solution: it helps you deliver remote access, remote management, and virtual networking services to hard-to-reach Internet-connected computers, servers, and other devices.

Copyright 2011 LogMeIn, Inc.

Your LogMeIn Account

How to Create a LogMeIn Account
You must have a LogMeIn account to use LogMeIn software and services. Once you have created your account, you will be able to add computers to your account. 1. Go to www.LogMeIn.com. 2. Click Create an account in the upper-right corner. 3. Select Access Computers Remotely. The registration form is displayed. 4. Fill in the registration form and follow all on-screen instructions. Upon completing the account form you will be sent a confirmation email. 5. Carefully follow all instructions in the email you receive from LogMeIn regarding account activation. Can't find an email from LogMeIn? Check your junk or spam folder. Once you have an account, your next step should be to add computers by installing LogMeIn host software to computers you want to access.

Managing Your LogMeIn Account

How to Change Your LogMeIn Account Email
Change the email address you use when you log in to LogMeIn. No host connection is required to manage your LogMeIn account details. 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The My Computers page is displayed. 3. At the top of the page, click your account email address and then Account. The Account page is displayed. 4. Click Change next to your current email address. The Change Login Email Address page displays. 5. Type your new email address in the New email field and click Save. An email containing a confirmation link is sent to the new address. 6. Click the confirmation link that was sent to your new email address. You will be prompted to login with your old email address and password. 7. Log in with your old email address and password. Once logged in, your new email address will be committed to the LogMeIn system.

LogMeIn Free User Guide

How to Change Your LogMeIn Account Password

Change the password you use to log in to your LogMeIn account. No host connection is required to manage your LogMeIn account details. 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The My Computers page is displayed. 3. Click your account email address at the top of the page. The Account page is displayed. 4. On the Change Password tab, complete the Enter current password, Enter new password, and Re-enter new password fields. The Password Strength Meter will measure the strength of your new password. 5. Click Save. You are ready to use your new password the next time you log in to your LogMeIn account.

How to View or Change Billing Information

LogMeIn Account Holders use the Billing page to view and edit contact and billing information for their LogMeIn Account. To access the Billing page, log in to your LogMeIn account and click your account email address at the top of the page, and then select Billing. Only Account Holders can edit information on the Billing page. Tip: The name in the Company Name field in the Contact Information section is used to define the profile name of your LogMeIn account. Other users will see this Company Name listed as part of the profile they use to access shared resources in your account. Need to see your billing history? Path: account email address > Billing > Billing History Need a copy of your invoice? Path: account email address > Billing > Billing History > Print Receipt

How to View a List of Available Subscriptions

View a list of LogMeIn subscriptions associated with your account. 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The My Computers page is displayed. 3. At the top of the page, click your account email address and then Subscriptions. All available subscriptions are listed.

Copyright 2011 LogMeIn, Inc.

Making Your LogMeIn Account More Secure

Use the features found on the Security page to enable settings that help prevent unauthorized access to your LogMeIn account. Path: To access account security options, log in to your LogMeIn account and click your account email address and then Account. On the Account page, select the Security tab. Do you have multiple profiles? Settings apply to the active profile. Changes must be made individually for each profile. Time-out Emailed Security Code The amount of idle time allowed before you will be logged out of your LogMeIn Central session. When Emailed Security Code is selected, each time you log in to your account at www.LogMeIn.com you will be sent an email containing a security code that you must enter before you can access your account. If you have multiple profiles, you will be sent a code when you access the currently active profile. Each code can be used only once. When Printed Security Code is selected, LogMeIn will generate a list of one-time security codes for printing. Each time you log in to your account at www.LogMeIn.com you will be prompted to enter one of the security codes from the printed list before you can access your account. If you have multiple profiles, you must enter a code when you access the currently active profile. Each code can be used only once. Tip: Select Stop prompting for security codes when all security codes have been used up to disable the feature once all printed codes on the list have been used. Account Audit Select all events for which you want to receive automatic email notification. Notifications will be sent to the specified email addresses (for multiple recipients, separate email addresses with a semicolon). Available for Account Holders only.

Printed Security Code

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LogMeIn Free User Guide

Installing LogMeIn Host Software

Which Computers Need the LogMeIn Host Software?
You must install LogMeIn host software (Pro or Free) on each computer you want to be able to access remotely. You do not need to install LogMeIn host software to the device used to access another computer. Example You want to access your home computer from work. You must install LogMeIn host software (Pro or Free) on your home computer.

System Requirements Host Computer

Before installing LogMeIn host software on the computer you want to access remotely, make sure the device meets the following requirements. Supported Operating Systems Windows 7, Vista, XP, Server 2003, 2008 (all including 64-bit) Windows 2000 (32-bit) Mac OS 10.4 (Tiger), 10.5 (Leopard), and 10.6 (Snow Leopard) on both Power PC and Intel-based Macs

Downloading and Installing LogMeIn Host Software

Install LogMeIn host software on any computer you want to access remotely. Installation is a simple process aided by Wizards. You must have a LogMeIn account You must be physically present at a computer that you want to be able to access remotely Follow this procedure: 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The My Computers page is displayed. 3. On the My Computers page, click the Download link. 4. Follow all on-screen instructions. Important: If asked to create a Computer Access Code during the download process, be sure to remember the code! You will need it when connecting to the computer. The Computer Access Code cannot be retrieved, but it can be changed directly on the host. See How to Change Your Computer Access Code on page 18.

Copyright 2011 LogMeIn, Inc.

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The computer is added to your LogMeIn account and becomes available from the My Computers page. For troubleshooting assistance, visit the Knowledge Base.

LogMeIn and Firewalls

LogMeIn is compatible with all major security suites. Some configuration may be required to make LogMeIn work when the host is behind a firewall. Important: If prompted, you must allow the LogMeIn.exe program file to communicate over the Internet. For troubleshooting assistance, visit the Knowledge Base. Specific Knowledge Base articles cover known issues with numerous leading security products, including McAfee, Norton Internet Security, PC-Cillin, ZoneAlarm, Kaspersky, and AOL Spyware. Tip: The LogMeIn Community is an excellent source of information from other LogMeIn users.

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LogMeIn Free User Guide

Working with Computers in Your LogMeIn Account

Viewing Your LogMeIn Computers
The My Computers Page While logged in to your account, use the LogMeIn My Computers page to access and manage your LogMeIn host computers. Computer Listing Options Use the List buttons to change how computers are displayed.

Figure 3: List buttons: Tile View, List View, Detail View Right-Click for Available Controls Right-click any computer name to view a menu of available controls.

Tile View
Try Tile view for a graphic view of computers in your account. Tile view is ideal if you have only a few computers in your account. High Visibility Controls

Figure 4: Tile view

Copyright 2011 LogMeIn, Inc.

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List View
Try List view for a clean, simple view of computers in your account. List view shows the most computers at one time, making it an excellent choice if you have many computers in your account.

Figure 5: List view

Detail View
Try Detail view for a good balance between the graphic quality of Tile view and practicality of List view.

Figure 6: Detail view Customize the List of Controls Right-click the header bar to view a list of available columns.

How to Rename a Computer

Change the name used for listing a computer in your LogMeIn account. Important: This changes how your computer is listed in your LogMeIn account. This does not change the actual Computer Name as set at the operating system level (for example, under System Properties > Computer Name in Windows). 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password).

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LogMeIn Free User Guide

The My Computers page is displayed. 3. On the My Computers page, click Properties > General Settings for the computer you want to rename. 4. Enter a new computer name in the Computer description box. 5. Click Change to save the new name.

How to Change the Subscription Assigned to a Computer

You might want to change a subscription for any of these reasons: You want to downgrade from LogMeIn Pro (trial or paid) to LogMeIn Free You want to upgrade from LogMeIn Free to LogMeIn Pro You want to "move" a Pro subscription to another computer by first downgrading a Pro computer to Free and then assigning the newly available Pro subscription to a Free computer You have a new computer and no longer need LogMeIn on the old Important: Subscriptions cannot be transferred to another LogMeIn account. 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The My Computers page is displayed. 3. On the My Computers page, click Properties > Subscription for the chosen computer. 4. Use the Available subscriptions drop-down list to choose the subscription to assign to the host computer. 5. Click Change subscription. The subscription will be assigned to the host within a number of minutes or when it next comes online. Remember: To move a subscription, you first make the subscription available by downgrading a host from Pro to Free or deleting the computer for your account. Second, you assign the newly available subscription to the new computer. The computer must already be added to your account.

How to Delete a Computer from Your Account

You can clean up your computer list by deleting computers from your account. 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The My Computers page is displayed. 3. On the My Computers page, click Properties > General Settings for the computer you want to delete. 4. Click Delete this computer. The computer is removed from your list. The host software remains on the computer. Nothing is uninstalled.

Copyright 2011 LogMeIn, Inc.

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Connecting to a Host Computer

How to Connect to a Computer
Connect to LogMeIn host computers in your LogMeIn account. Connect to any computer that meets these conditions: LogMeIn Pro or Free must be installed and running on the host The host must be turned on The host must be connected to the Internet The host must not be in Sleep mode or Hibernation mode Tip: If the host computer is on a network with other LogMeIn host computers then you may be able to wake it using Wake On LAN. To review Wake On LAN requirements, see How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN on page 19. To connect: 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The My Computers page is displayed. 3. On the My Computers page, click a connection option for the computer you want to access. Tip: Control-click or middle-click to open the session in a new browser tab. On a Mac, use Command-click. Click the computer name or Main Menu link to connect to the host Main Menu (also known as Compact View) for basic remote access functionality. Right-click the computer name and click Remote Control in new window to open the session in a new window or browser tab.

LogMeIn will attempt to make a connection to the host. You will be prompted to authenticate to the host. 4. Log in to the computer using the appropriate authentication method: If prompted, enter the username and password you would enter if you were sitting in front of the host computer. If prompted, enter the Computer Access Code you created when you installed LogMeIn to the host computer.

Your session begins upon successful authentication. Important: The first time you start a remote control session you will be asked to install a browser plug-in to the client computer, which is the computer you are using to initiate the remote session.

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LogMeIn Free User Guide

How to Connect to a Computer Using a Desktop Shortcut

Save time by connecting directly to a host computer using a secure shortcut on a client computer. 1. Create a LogMeIn desktop shortcut on the client computer: Go to My Computers (Tile or Detail view) > Properties > Desktop Shortcut

Follow the on-screen instructions. 2. Use the newly created shortcut to connect to the host: Double-click the shortcut on the client desktop. You do not need to log in to your LogMeIn account. Log on to the host using the appropriate authentication method.

Your session begins upon successful authentication. Tip: For maximum security, you should not use a LogMeIn desktop shortcut on a public or shared computer.

How to Connect to a Computer Using LogMeIn Ignition

LogMeIn Ignition is the fastest way to connect to your LogMeIn host computers. Tip: Ignition for Windows is the best option when working on a public computer since some public computers limit your ability to run ActiveX, Java, or Flash; at least one of which is required for a rich remote control experience. Install LogMeIn Ignition for Windows on your desktop, USB drive or U3 smart drive Install LogMeIn Ignition for iPhone, iPad, or iPod touch Install LogMeIn Ignition for Android Note: Each LogMeIn Ignition product must be purchased separately. Each is priced per LogMeIn account. Licenses cannot be transferred between platforms.

Access Code? Password? About Authentication

Whenever you connect to a host computer running LogMeIn, you must authenticate yourself to the host computer. When will you be asked for a user name and password? Are you required to enter a Windows or Mac user name and password when you start your computer? If so, you also must enter a user name and password when you attempt to connect remotely. Most computers with multiple users or on a corporate network require you to authenticate in this way. Example: User name and password Let's assume that when you start your Windows computer at work, it forces you to press Ctrl-Alt-Delete and enter your user name and password. You install LogMeIn on your

Copyright 2011 LogMeIn, Inc.

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work computer. When you try to connect via LogMeIn to your work computer, you will be asked to enter your user name and password just as when you connect locally.

When will you be asked for a Computer Access Code? Do you go straight to the operating system (Windows or Mac) without entering a user name and password when you start your computer? If so, then you must enter a Computer Access Code when attempting to connect remotely. Important: Do not lose your Computer Access Code. It can be changed from the host itself, but cannot be retrieved! Advanced Users: In Windows, the Computer Access Code is actually linked to a hidden Administrator account called LogMeInRemoteUser. The Computer Access Code is the password for the user LogMeInRemoteUser. Example: Computer Access Code Let's assume that your home computer is not configured to require authentication. You just start it and go. You install LogMeIn on your home computer. When you try to connect remotely via LogMeIn you will be asked to enter the Computer Access Code that you created when you added the computer to your LogMeIn account.

What type of user can access LogMeIn host computers? Users with Administrator credentials on the host computer (at the operating system level) Non-administrator users who have been granted permission to access the host via the User Access Control feature in LogMeIn

How to Change Your Computer Access Code

LogMeIn is unable to retrieve a lost Computer Access Code, but you can change the access code directly on the host computer. This procedure is only valid on host computers already set to use a Computer Access Code. Tip: Watch a step-by-step video. 1. Go to the computer that you want to be able to access remotely. 2. Click the LogMeIn icon and then Open LogMeIn....

Figure 7: Windows host

Figure 8: Mac host The LogMeIn host interface is displayed. Click the Options tab. Under Password, click Change Computer Access Code. Type and confirm your new Computer Access Code. Click OK to save your change.

3. 4. 5. 6.

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LogMeIn Free User Guide

Can't find the LogMeIn icon? Here's an alternate solution. On a Windows host, you can reset the Computer Access Code without opening the LogMeIn host interface. 1. Go to the computer that you want to be able to access remotely. 2. On the host, open the Run window: On Windows XP, go to Start > Run On Windows 7 and Vista, go to Start and type run in the Search field

3. Type control userpasswords2 and click OK.

4. On the list of users, select LogMeInRemoteUser. 5. Click Reset Password. 6. Type and confirm your new Computer Access Code. 7. Click OK to save your change.

How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN
When all requirements are met, you will be able to use Wake On LAN to switch on a computer that is in sleep mode (PC and Mac) or powered off (PC). Review this checklist to ensure that you will be able to use the Wake On LAN feature. Is there at least one other LogMeIn host on the same LAN that is online and available? Is Wake On LAN enabled on the host? From the host, open LogMeIn and follow this path: Options > Preferences > Advanced Settings. Under Wake On LAN, make sure that Enable 'Wake On LAN' from sleep and power off is selected.

Can't access this feature? If LogMeIn was installed by an administrator or via an Installation Link from LogMeIn Central, your administrator may have restricted your access to this feature. Contact your administrator for more information. Do you want to wake a PC that is powered off? For a Windows host that is powered off (but still plugged in), confirm that Wake On LAN is enabled in the computer's BIOS.

Copyright 2011 LogMeIn, Inc.

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Tip: Consult the user guide of your computer or motherboard to locate the appropriate BIOS switch, usually Wake On LAN from S5. Do you want to wake a Mac? Enable the following setting: System preferences > Energy saver > Options tab > Wake for Ethernet network administrator access. Confirm that the computer is on a wired network. Wake On LAN is not supported for Mac hosts on a wireless network. Confirm that the Mac is in sleep mode and not powered off. You cannot awake a Mac that is powered off.

Is the host in a supported sleep mode? Stand-by, sleep, or hibernation (ACPI specification S3 or S4).

All set? Any computer in your account that is ready for Wake On LAN will show the Switch on this computer button. Click the button to wake the computer. It may take several minutes for the computer to wake.

Figure 9: Wake On LAN in Tile view

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LogMeIn Free User Guide

Using Remote Control

Starting Remote Control
Choose the most convenient way to gain control of a host computer. From the Host Main Menu Once connected to the host, click Remote Control on the left menu to start remote control.

Changing How You View the Host

How to View the Host Computer in Full Screen Mode
In Full Screen Mode the host display covers the entire client display. Full Screen mode gives you the most realistic "as if you were there" experience. On the Remote Control toolbar, click the Full Screen Mode button. The LogMeIn interface is minimized and the host computer's display appears on your entire screen. Only the Remote Control toolbar remains visible. To exit full screen mode, click the Full Screen Mode button again. Tip: For best results during Full Screen viewing, go to Options > Resolution Settings and select Match Resolution. How to Keep the Remote Control Toolbar Visible During Full Screen Mode In Full Screen Mode, the Remote Control toolbar will be hidden to allow maximum visibility. To keep the toolbar visible, click the pin icon on the Full Screen version of the Remote Control toolbar.

The toolbar will remain open.

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How to Magnify a Section of the Host Screen

The Magnifying Glass feature opens a box that you move on the host screen to view a small area in high resolution without otherwise adjusting your resolution. The Magnifying Glass is available when screen size is less than 100% of its original size. Note: To adjust your screen size, see How to Change Screen Size During Remote Control on page 22. 1. On the Remote Control toolbar, click Options > Magnify. The magnifying glass is activated. 2. Drag the box. Any area within the box in displayed in 100% of its original size. 3. Click the Magnify button again to deactivate the magnifying glass.

How to Change Screen Size During Remote Control

View the host display on the client device in a way that you find comfortable. 1. On the Remote Control toolbar, click Options > View. 2. Select the appropriate setting. Your selection is applied immediately.

How to Switch Between Multiple Host Monitors during Remote Control

When connected to a host with two monitors, the Switch Monitors button will be available on the remote control toolbar. Click this button to switch between monitors. Also, there is a Monitors button in Options on the Remote Control toolbar. Click the Monitors button to switch between monitors. Tip: On a Windows PC, try this shortcut. Press Left CTRL key-Left Windows key-Right/Left Arrow key to switch monitors. To see all monitors at once, keep moving through until you can see all available monitors on the client display. Note: The Java and HTML remote control clients do not offer multiple monitor support.

How to Change the Color Quality of the Host Screen

Select a lower setting to optimize the amount of information transferred during remote control, or select a higher setting to improve the quality of the image. 1. On the Remote Control toolbar, click Options > Color Quality. The Color Quality options are displayed. 2. Select the appropriate setting. Tip: Choose Automatically adjust color settings to allow to detect the optimal setting. Your selection is applied immediately.

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How to Optimize Remote Control Performance at Slower Connection Speeds

Adjust your network connection speed to achieve optimal performance during remote control. On the Remote Control toolbar, click Options > Network. Select Slow to optimize your connection on lower speed connections Select Fast to exploit a high bandwidth connection Select Auto to allow to detect the optimal settings

Customizing the Remote Control Toolbar

Add icons to the remote control toolbar for easy access to favorite remote control features. All features available under the Options menu can be added.

Moving Data During Remote Control

You can copy and paste files and folders between the host and client.

How to Copy and Paste Between Devices (Clipboard Synchronization)

Use Clipboard Synchronization to save time and avoid errors by directly copying and pasting information between devices during remote control. This feature is not available during a view-only Monitor Host Screen session. On the Remote Control toolbar, select Options > Sync Clipboard. Anything copied on either device is available to be pasted to the other.

Using Presentation Tools

Use the whiteboard and the laser pointer to highlight items on the host screen.

How to Draw on the Host Screen

Use the Whiteboard to activate a pencil tool that you can use to draw freehand images on the host computer's screen. 1. On the Remote Control toolbar, click Options > Whiteboard. The pencil tool is activated. Note: You cannot control the host while Whiteboard is enabled. 2. Draw on the host screen. The pencil tool leaves a red line on the host screen. All drawings appear on both the client and host. 3. To erase drawings, click Options > Whiteboard.

How to Use the Laser Pointer

The Laser Pointer is a small red dot that the client-side user moves around the host screen to highlight features for the host-side user.
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1. On the Remote Control toolbar, click Options > Laser Pointer. To the host-side user, the laser pointer appears as a simple red dot.

Note: You cannot control the host while Laser Pointer is enabled. 2. To exit, click Laser Pointer again.

Security During Remote Control

You can prevent others from viewing the host screen and from using the host mouse and keyboard.

How to Blank the Host Screen During Remote Control

Protect your data by blanking the host display during a remote control session. Available on Windows hosts only. On the Remote Control toolbar, click Options > Blank Screen. You can turn this feature on or off at any time. If this is the first time you are using the screen blanking feature on the host, you will be prompted to install a DPMS (Display Power Management Services) driver. Not all monitors, video cards, motherboards, or BIOS support DPMS. Check with your hardware vendor if you experience problems with the DPMS driver. In case of incompatibility, you may not be able to use this feature with some host computers.

Anyone at the host device will see a blank screen on the physical monitor while the remote session is active.

How to Block Input During Remote Control

Lock the host keyboard and mouse to prevent anyone sitting at the host machine from entering data during a remote control session. Available on Windows hosts only. On the Remote Control toolbar, select Options > Lock Keyboard. You can turn this feature on or off at any time.

System Management (Quitting Programs on the Host)

Remotely list and quit applications running on the host.

How to Open the Windows Task Manager on the Host Computer (Ctrl-Alt-Del)
During a remote session, the Ctrl-Alt-Del key combination entered on the client will only be registered by the client.

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This feature is not available during a view-only Monitor Host Screen session. Available on Windows hosts only. On the Remote Control toolbar, click Options > Ctrl-Alt-Del button. The Windows Task Manager opens on the host computer. Tip: You can also use a hotkey to send the Ctrl-Alt-Del command to the host. The default is Ctrl-Alt-Insert. To change the hotkey, open the host preferences and go to General > Remote Control > Interaction and select a key combination from the Ctrl-Alt-Del hotkey combination drop-down list.

How to Force Quit Applications on a Mac Host (Command-Alt-Escape)

This feature is not available during a view-only Monitor Host Screen session. Available on Mac hosts only. When controlling a Mac from a Windows PC, press Windows Key-Alt-Esc on the client keyboard. The Force Quit Applications window opens on the host. When controlling a Mac from a Mac, click Options > Cmd-Alt-Esc on the Remote Control toolbar. The Force Quit Applications window opens on the host.

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Customizing Remote Control Sessions

How to Set Remote Control Permission Defaults (Host-side User's Consent)
You can control when and how remote users will be able to start a remote session. For example, you can require the host-side user to give permission to any person attempting to log in remotely. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > General If you are at the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Host-side user's consent, set the following options (as required). Option Request consent from host-side user Description Select Request consent from host-side user to force the host user to permit or deny access whenever a client user attempts to open a remote control session. Clear this option to allow a client user to initiate a remote control session without asking for permission from the host user. This text will be presented to the host user in the remote control permission dialog box. The string %USER% will be the Computer Name of the host as set at the operating system level, plus the client user's operating system account ID. The account LogMeInRemoteUser will be used on computers that have an empty administrator password. Enter the amount of time within which the host user must respond to the request for permission to initiate remote control. If this time expires, the setting in the If user does not respond field will be applied. Minimum 3 seconds, maximum 30 seconds.

Request message

Time to wait for user's consent

If user does not respond Choose Start Remote Control if you want the remote control session to be started even if the host user does not respond within the time set in the Time to wait for user's consent field. Choose Reject request if you want the remote control session to be refused if the host user does not respond. Never wait for user consent in these cases Select Remote user has Full Control access rights to the host computer to allow the client user to always be able to start remote control when he has Full Control rights over the host. Select Host side user is not present to allow the client user to always be able to start remote control, even when no user is logged on to the host, the host is locked, or the host screen saver is active.

3. Click OK or Apply. Your settings are applied immediately to the host.

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How to Set Keyboard and Mouse Priority for Remote Control

Choose the user whose data entry actions should be processed first when both users enter data simultaneously during a remote control session. Follow these steps to resolve the error Your input is being blocked. Available on Windows hosts only. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > General If you are at the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Interaction > Keyboard and mouse priority, choose the user whose data entry actions should be processed first when both users enter data simultaneously during a remote control session: Option Host side user Remote user Description Choose this option if you want the actions of the person at the computer being controlled (the host) to be processed before the actions of the person performing remote control. Choose this option if you want the actions of the person running the remote control session (the client-side user) to be processed before the actions of the person sitting at the computer being controlled. Tip: If you receive the error message Your input is being blocked while controlling a host computer, make sure Remote user is selected.

3. Click OK or Apply. Your settings are applied immediately to the host.

How to Set PC-to-Mac Keyboard Mapping

When controlling a Mac from a PC, you can define the behavior of special keys found only on the Windows keyboard. Available on Mac hosts only. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > General If you are at the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under PC to Mac keyboard mapping, select one of the following options: Select Alt = Alt, Windows = Command to assign the PC Alt key to equal the Mac Alt key and the Windows logo key to equal the Mac Command (Apple) key Select Alt = Command, Windows = Alt to assign the PC Alt key to equal the Mac Command (Apple) key and the Windows logo key to equal the Mac Alt key.

3. Click OK or Apply. Your settings are applied immediately to the host.

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How to Set/Prevent Host Lock-out after Remote Control

Protect data on the host computer by setting the host to lock when remote control ends or is disconnected. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > General If you are at the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Locking the Host Computer, select from the following options (as required): Option Always lock the host after remote control Lock when connection has been lost Lock when connection has been timed out Description Select this option to always lock the host's operating system when a remote control ends. Select this option to lock the host's operating system if the client disconnects during remote control. Select this option to lock the host's operating system if the client connection times out during remote control (see also How to Set Remote Control Time-out on page 28).

3. Click OK or Apply. Your settings are applied immediately to the host.

How to Set Remote Control Time-out

Set the amount of time that can pass without activity in LogMeIn before a remote control session is disconnected. Can't access this feature? If LogMeIn was installed by an administrator or via an Installation Link from LogMeIn Central, your administrator may have restricted your access to this feature. Contact your administrator for more information. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > Advanced If you are at the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Network, set the Idle time allowed. 3. Click OK or Apply. Your settings are applied immediately to the host.

How to Record Remote Control Sessions

Set LogMeIn to record and save a video file of each remote control session with the host. Available on Windows hosts only.

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Can't access this feature? If LogMeIn was installed by an administrator or via an Installation Link from LogMeIn Central, your administrator may have restricted your access to this feature. Contact your administrator for more information. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > Advanced If you are at the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Screen Recording, select Record screen content of Remote Control sessions. 3. You can also choose from the following actions and options: Option Video format Description Choose RCREC to save files using LogMeIn's proprietary RCREC format. Choose AVI to use the standard AVI format. File size will be similar for both recording types. Specify the location where video files will be saved. Type a path to an available directory or click Browse to define a location on the host. The default location is C:\Program Files\LogMeIn\x86 Click to view a list of available recordings. Click to open the RCREC to AVI Conversion Wizard. Follow all on-screen instructions. Select this option to automatically delete the oldest archived RCREC remote control recordings when the total size of all RCREC recordings in the Location of video files exceeds the defined value. AVI files are not counted toward the limit and will not be deleted.

Location of video files

View files Convert RCREC files to AVI Delete old files if folder size exceeds

4. Click OK or Apply. Your settings are applied immediately to the host. All remote control sessions will be recorded and saved in the chosen file format to the defined location. Important: All sessions will be recorded without exception until recording is disabled. To disable recording, clear the Record screen content of Remote Control sessions option and apply the change.

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Controlling Remote Control Performance

How to Optimize Remote Control Performance
Available on Windows hosts only. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > General If you are at the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Performance, set the following options (as required): Option Disable wallpaper and user interface effects on host computer Use display accelerator Description Select this option to disable the host's desktop wallpaper and all user interface effects during remote control. User interface effects include transition effects (fade, scroll), shadows under menus, trailing effects while dragging windows, and Windows Aero effects. Select this option to make remote control sessions faster and less CPU-intensive. Do not use the display accelerator if you are having problems with Windows Aero. See also Troubleshooting Display Issues on page 47.

Tip: Having problems with Aero after remote control? First, make sure you end your remote control sessions from the LogMeIn toolbar (do not simply close your browser or Ignition). If you are still having problems, turn off the display accelerator and restart your computer. Can't access this feature? If LogMeIn was installed by an administrator or via an Installation Link from LogMeIn Central, your administrator may have restricted your access to this feature. Contact your administrator for more information. 3. Click OK or Apply. Your settings are applied immediately to the host.

How to Set Compression for Data Transferred from the Host

Choose the compression level to apply to data transferred from the host during remote control, including files transferred using the File Manager feature. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > Advanced If you are at the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Network, choose the appropriate File transfer compression option:

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Option Adaptive No compression Fast Low Normal Best

Description Dynamically modifies the compression ratio according to available bandwidth and CPU. Data is not compressed. Compared to Best, this option uses less host CPU, but more bandwidth. Unlike with Adaptive, the compression level is fixed. Keeps bandwidth and CPU usage at a minimum. A good balance between effective file compression and balanced host CPU utilization. The host CPU will compress data as much as possible before transfer. Compared to Fast, this option uses less bandwidth, but more CPU. Unlike with Adaptive, the compression level is fixed.

Can't access this feature? If LogMeIn was installed by an administrator or via an Installation Link from LogMeIn Central, your administrator may have restricted your access to this feature. Contact your administrator for more information. 3. Click OK or Apply. Your settings are applied immediately to the host.

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Advanced Host Preferences

How to Display/Remove the LogMeIn System Tray Icon
Available on Windows hosts only. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > General If you are at the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Appearance, clear the Show the LogMeIn icon next to the clock option to remove the icon. 3. Click OK or Apply. Your settings are applied immediately to the host.

How to Prevent LogMeIn Notification Messages from Appearing

You can choose to suppress all LogMeIn messages communicated from the system tray. This is useful when messages could possibly disrupt the end-user experience, such as on a kiosk. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > General If you are at the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Appearance, select the Disable LogMeIn notification messages option to suppress all LogMeIn messages communicated from the system tray. 3. Click OK or Apply. Your settings are applied immediately to the host.

How to Change Proxy Settings

Specify the proxy server LogMeIn will use as an intermediary between your web browser and the Internet. Tip: Proxy servers are primarily used by companies and organizations. Home users generally will not need this option. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > Advanced If you are at the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Proxy Settings, set the following options:

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Option

Description

Proxy server address & port If you do not use a proxy server, leave this field empty. If you use a proxy, make sure the address and port information in this field match the information in your browser settings. Tip: To find your proxy address and port in Internet Explorer, go to Internet Explorer > Tools > Internet Options > Connections > LAN Settings; or click Get proxy settings to retrieve available proxy settings. Proxy user name Proxy password Complete this field if the proxy server requires authentication. Complete this field if the proxy server requires authentication.

3. Click OK or Apply. Your settings are applied immediately to the host.

How to View LogMeIn Event Log Files

The host will always log the following events to the application log: Service Start/Stop LogIn/Logout Remote Control Start/Stop Follow this procedure to view log files: 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > General If you are at the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Event Logs, click the View Files button. A list of available log files is displayed. 3. On the list, double-click the file you want to view. The active log file is named LogMeIn.log Older logs are stored with the naming convention LMIYYYYMMDD.log (example: the log file for January 10, 2009, would be LMI20090110.log) On a Windows host, click Download all logs in one compressed file to access all available logs in a single compressed archive 4. You can also set the following options: Option Location of event logs Description Define the folder where the files are to be saved. Leave blank to use the default location (the LogMeIn installation directory, typically C:\Program Files\LogMeIn). Enter the number of days for which you would like to store log files. Select this option to include system events in the LogMeIn.log file. This facilitates LogMeIn troubleshooting efforts.
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Keep event logs for Enable debug-level logging

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5. Click OK or Apply. Your settings are applied immediately to the host.

How to Set LogMeIn to Check for Software Updates

1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > Advanced If you are at the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Software updates, select from the following options: Select Detect and download automatically to set LogMeIn to check for the latest version of the LogMeIn host software upon log in to your account. You will be prompted to update if a new version is found. On a Windows host, you can also select Install downloaded updates when LogMeIn is idle to ensure that LogMeIn updates are only installed when you are not in session or otherwise active in LogMeIn. This is useful because LogMeIn must restart itself (but not the computer) after applying an update. If this is done while LogMeIn is busy (for example, during an active remote control session or while a file transfer is in progress) then the connection will be dropped during the restart.

Can't access this feature? If LogMeIn was installed by an administrator or via an Installation Link from LogMeIn Central, your administrator may have restricted your access to this feature. Contact your administrator for more information. 3. Click OK or Apply. Your settings are applied immediately to the host.

How to Set LogMeIn (LMI Guardian) to Report Software Errors

LMIGuardian.exe is LogMeIn's error reporting component. It documents and records errors that occur in the LogMeIn host software and allows error details to be sent directly to our development team for analysis. The Guardian does not gather or report any personal information. Follow this procedure to control how and when the Guardian will send error notifications to LogMeIn. Available on Windows hosts only. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > Advanced If you are at the client, connect to the host Main Menu and follow this path: Preferences > Advanced

2. Under Software error reporting, choose one of the following options: Option Always send an error report Never send an error report Ask the user what to do Description An error report will always be sent (no user action required). An error report will never be sent. The user will be prompted to send an error report and can choose to send the report or not.

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Can't access this feature? If LogMeIn was installed by an administrator or via an Installation Link from LogMeIn Central, your administrator may have restricted your access to this feature. Contact your administrator for more information.

Figure 10: Sample LogMeIn Guardian detected error message 3. Click OK or Apply. Your settings are applied immediately to the host.

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Controlling Access to Host Computers

How to Add Extra Security using a Personal Password
Use a personal password to create an extra layer of security for a host computer. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > Security If you are at the client, connect to the host Main Menu and follow this path: Preferences > Security

2. Under Personal Password, enter your personal password and then enter it again to confirm. Tip: The personal password must be at least 6 but no longer than 15 characters and can only contain the Latin characters A-Z, a-z; and numbers 0-9. 3. Click OK or Apply. Your settings are applied immediately to the host. When you next connect to this computer from this account you will be prompted to enter a subset of characters from the Personal Password before being granted access.

Figure 11: Sample Personal Password dialog box for password

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Securing Host Computers with RSA SecurID

To add an extra layer of security over the simple username/password authentication, you can configure LogMeIn host software to require RSA SecurID authentication. Available on Windows hosts only. For information on the RSA SecurID product, visit www.rsa.com. For information on setting up this feature, see the LogMeIn Knowledge Base article Can I use RSA SecurID with LogMeIn?.

Using IP Filters to Protect your Computer from Intruders

How to Create an IP Filter Profile
Create IP Filter Profiles to allow or deny connections to a host from specific IP addresses. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > Security If you are at the client, connect to the host Main Menu and follow this path: Preferences > Security

2. Under Intrusion Control, click Edit Profiles to begin creating a filter profile. The IP Filtering dialog box is displayed. 3. Type a Name for your filter and click Add a new profile. 4. Choose a filter type: Choose allow to make a filter that allows specified addresses to access this host Choose deny to make a filter that prevents specified addresses from accessing this host

5. Enter the Address you want to allow or deny. Accepted wildcards are an asterisk (*) that matches any number of characters, and a question mark (?) that matches a single character only. 6. Enter a Subnet that you want to allow or deny. 7. Click Add filter. The filter is added to the IP Filters in Profile box. 8. Repeat from step 2, above, to add additional filters to the Filter Profile. 9. Click Back when you are finished adding filters to the Profile. Your Filter Profile is saved and you are returned to the IP Filtering page. 10. You must apply your Filter Profile before it can take effect. On the IP Filtering page, select a Filter Profile from the Profiles list and click Use Profile. The Filter Profile is activated on the host. When a connection is made to the host, the remote IP address will be checked against the filter or filters in the applied Filter Profile. Access will be granted or denied accordingly. Important: Filters are checked in the order they are listed in the IP Filters in Profile box. Ordering is crucial. Use the up and down arrows next to the IP Filters in Profile box to set proper order.

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IP Filtering Examples
These examples will help you understand how to use the IP Filtering feature. IP Filtering Example 1 Allow connections from IP address 215.43.21.12 and the network 192.168.0.0, and deny all other connections.
ALLOW 215.43.21.12 ALLOW 192.168.0.0 (255.255.0.0)

-orALLOW 192.168.* DENY:*

IP Filtering Example 2 Allow connections from IP address 215.43.21.12 and the network 192.168.0.0, but not from the address 192.168.0.12, and deny everything else.
ALLOW 215.43.21.12 DENY 192.168.0.12 ALLOW 192.168.0.0 (255.255.0.0)

-orALLOW 192.168.* DENY.*

Note: Denying the connection from 192.168.0.12 comes before allowing connections to the 192.168.0.0 network. If was to find the ALLOW item first, it would let IP address 192.168.0.12 through, since it matches the condition. To prevent this, the address 192.168.0.12 is checked before the network to which it belongs. IP Filtering Example 3 Allow all connections, except those coming from 192.168.0.12
DENY:192.168.0.12

IP Filtering Example 4 Deny all connections from the network 192.168.0.0 except for the subnet 192.168.12.0; allow all other connections
ALLOW:192.168.12.0(255.255.255.0)

-orALLOW:192.168.12.* DENY:192.168.0.0 (255.255.0.0)

-orDENY:192.168.*

Detecting and Locking out Potential Intruders

Set up a Denial of Service filter and an Authentication Attack filter to help detect and temporarily lock out potential intruders.

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Tip: You can view failed login attempts and lockouts in the log file if you have logging enabled.

How to Set up a Denial of Service Attack Blocker

Use the Denial of Service attack blocker as a precaution against unwanted intruders who slow your host machine by continuously requesting the same service. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > Security If you are at the client, connect to the host Main Menu and follow this path: Preferences > Security

2. Under Intrusion control, click Show Details and set the following Denial of Service attack blocker options: Option Active Number of invalid HTTP requests allowed Reset invalid attempt counter after Keep attacker blocked for Description Select this option to activate the attack blocker. Specify the number of HTTP requests to allow before the offending IP address is locked out. After the amount of time specified in this box has elapsed, the invalid attempt count of the offending IP address will be reset to zero. All attempted connections from an offending IP address will be rejected for the amount of time specified in this field.

3. Click OK or Apply. Your settings are applied immediately to the host. To allow access from blocked addresses, click Unblock all.

How to Set up an Authentication Attack Blocker

Use the Authentication Attack blocker to lock out those who try to get past your host logon screen without authorization. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > Security If you are at the client, connect to the host Main Menu and follow this path: Preferences > Security

2. Under Intrusion control, set the following Authentication attack blocker options: Option Active Description Select this option to activate the attack blocker.

Number of invalid attempts allowed Specify the number of invalid authentication attempts to allow before the offending IP address is locked out. Reset invalid attempt counter after After the amount of time specified in this box has elapsed, the invalid attempt count of the offending IP address will be reset to zero. Keep attacker blocked for All attempted connections from an offending IP address will be rejected for the amount of time specified in this field.

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3. Click OK or Apply. Your settings are applied immediately to the host. To allow access from blocked addresses, click Unblock all.

Controlling Who can Access your Host Computers (User Access Control)
What type of user can access LogMeIn host computers? Users with Administrator credentials on the host computer (at the operating system level) Non-administrator users who have been granted permission to access the host via the User Access Control feature in LogMeIn What happens if a user without proper permission attempts to connect? An attempt to log in without proper User Access Control permissions may result in error 4320 ("Operator or Administrator has refused the request"). How does this relate to my LogMeIn account? User Access Controls apply to a Windows or Mac account, not a LogMeIn account. A LogMeIn user may be able to see a computer listed in his LogMeIn account, but still may not have permission at the operating system level to actually access the host. An Example If the computer you want to access remotely is set up with multiple user accounts (for example, each member of the family has his own login), you may need to set each user's LogMeIn access permissions to ensure that each user will be able to access the computer via LogMeIn. How can you tell if your computer has multiple users? When you turn on your computer, you must click a user name/icon in order to log on. Assume you have a computer at home called "Main Home Computer" "Main Home Computer" is accessible through your LogMeIn account, which is shared by all members of the family "Main Home Computer" has three users: (1) Dad, (2) Son, and (3) Daughter "Dad" is set as the Administrator of "Main Home Computer" "Son" and "Daughter" are set as limited users "Dad" logs in to the family's shared LogMeIn account and accesses "Main Home Computer"; he authenticates to "Main Home Computer" using his administrator credentials "Son" or "Daughter" will only be able to log on to the "Main Home Computer" using their "Son" or "Daughter" credentials once "Dad" has logged on to "Main Home Computer" and set the proper User Access Controls in LogMeIn

How to Specify User Access Rights

User Access Controls apply to a Windows or Mac account, not a LogMeIn account. A LogMeIn user may be able to see a computer listed in his LogMeIn account, but still may not have permission at the operating system level to actually access the host. Follow this procedure to make sure that users can access your host computers. 1. Access the host preferences:

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If you are at the host, open LogMeIn and follow this path: Options > Preferences > Security If you are at the client, connect to the host Main Menu and follow this path: Preferences > Security

2. Under User Access Control, select from the following general options: Option Allow full control to administrators Hide list of domains on the Remote Access login screen Description Select this option to grant full permissions to anyone with administrative rights on the host computer. Available on Windows hosts only. Select this option to clear the list of active domains in the host authentication dialog box. This provides an extra layer of security by forcing the remote user to type the exact name of the chosen domain.

3. Under User Access Control, click Show details. The User Access Controls dialog is displayed. 4. In the Name field, type (or browse for) the name of the user for whom you want to set permissions. 5. Set the user's permissions using the following options: Option Full Control Compact view only Use IP filter profile Login Configuration Event Viewer File System Description Give the user full control over all features. It is the equivalent of checking all other options (other than Compact View only). Limit the host user to Main Menu view of the HTML interface (as opposed to the Dashboard). Use this drop-down list to apply an existing IT filter profile to this user. This allows you set the IP address (or range) from which the user can access the host. Allow the user to log into the host. By revoking this permission, you can temporarily disable a user's access to the host without having to clear any other permissions. Allow the user to read (view-only) or write (change) settings under the Preferences menu. Allow the user to read (R) or delete (D) Windows event logs. R: Allow the user to list drives, folders and files; read and download files; view file attributes, shared folder information and access control lists; and use File Manager W: Allow the user to copy, paste, rename and edit files; create and share folders; edit attributes and access control lists D: Allow the user to delete files; remove shares; and disconnect users from shared files R: Allow the user to view registry keys and values; list installed applications W: Allow the user to create and rename registry keys; add and change registry values D: Allow the user to delete registry keys and values Allow the user to view running processes/services/drivers, change process priorities and service startup parameters, and create/delete scheduled tasks.

Registry

Performance Data

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Option Reboot Remote Control

Description Allow the user to restart, initiate and schedule system reboots, and hard-reset the computer. R: Allow the user to view and monitor the host desktop and chat with a host user W: Allow the user to view and control the remote desktop D: Allow the user to take control over the remote desktop without the interactive user's permission Allow access to the Whiteboard feature during Remote Control. Allow access to the Chat feature. R: Allow the user to see which Windows or Mac users and groups have access rights to the host W: Allow the user to grant access rights to Windows or Mac users and groups and to modify their access rights D: Allow the user to delete Windows or Mac users and groups from the list of users for the host R: Allow the user to list and view system configuration data, such as environment variables, virtual memory settings, drive and partition information and network adapters W: Allow the user to modify system configuration data, such as environment variables, virtual memory settings, drive and partition information and network adapters D: Allow the user to delete environmental variables Allow access to the host Command Prompt feature. R: Allow the user to view running processes, services and drivers; list DLLs and objects that these processes use; and view scheduled tasks W: Allow the user to change process priorities and service startup parameters; control services; create and modify scheduled tasks D: Allow the user to terminate running processes and services; delete scheduled tasks Allow the user to use the Desktop Sharing feature.

Whiteboard Chat User/Group Accounts

System Configuration

Command Prompt Processes

Desktop Sharing

6. Click Add. The user is added to the User list. 7. Click OK to exit the User Access Control dialog box. 8. Click OK or Apply. Your settings are applied immediately to the host.

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Using LogMeIn in a Multilingual Environment

Available Languages
The LogMeIn website and LogMeIn host software are available in twelve languages. To change the LogMeIn website language, use the language and location selector in the upper-right corner of the site. Available Languages de German en English es Spanish fr French hu Hungarian it Italian ja Japanese ko Korean nl Dutch pt-br Brazilian Portuguese ru Russian zh Chinese

About International Keyboard Mapping During Remote Control

During remote control between client and host with different regional settings, you may need to adjust keyboard settings to allow for proper data input. Connecting from a PC to a PC Connecting from a PC to a Mac Connecting from a Mac to a Mac Connecting from a Mac to a PC Both sides must be the same The Mac should be set to "international" and the PC to the desired input language The host can be set to any language, while the client should be set to the desired input language You may experience mapping problems that cannot be resolved

How to Set the Language Used by LogMeIn

The LogMeIn host interface and messages will be displayed in this language. This setting does not impact operating system settings. 1. Access the host preferences:

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If you are at the host, open LogMeIn and follow this path: Options > Preferences > General If you are at the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Appearance select the appropriate language in the Language drop-down box. Can't access this feature? If LogMeIn was installed by an administrator or via an Installation Link from LogMeIn Central, your administrator may have restricted your access to this feature. Contact your administrator for more information. 3. Click OK or Apply. On the host, you may need to exit and then reopen LogMeIn before the change will be visible. Tip: To change the language used by File Sharing and the LogMeIn System Tray menu, you must change your operating system language settings. For example, In Windows XP, go to Control Panel > Regional and Language Options. On a Mac, go to System Preferences > International > Language.

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LogMeIn Free User Guide

Rebooting the Host

Path: (Windows or Mac) Main Menu > Preferences > Advanced Settings > Reboot Options Restart LogMeIn Normal Reboot Emergency Reboot Restart the service. This does not reboot the host. Close all processes and reboot the host in an orderly fashion. Available on Windows hosts only. Windows will shut down properly and flush all outstanding file operations to disk. Applications and other processes may not terminate gracefully, so you could lose unsaved data. Reboot as quickly as possible. The operating system will not terminate gracefully, so you could lose unsaved data. Reboot is immediate (like pressing your computer's reset button). You will not receive feedback from the LogMeIn service. Available on Windows hosts only. Restart the computer in safe-mode with networking (and LogMeIn) enabled. Safe-mode is a special way for Windows to load when there is a system-critical problem that interferes with the normal operation of Windows. Schedule a date and time to automatically reboot the computer. This is useful if the reboot is not urgent and can take place during off-peak hours.

Hard Reboot

Safe-mode Reboot

Scheduled Reboot

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Troubleshooting
For troubleshooting assistance, visit the Knowledge Base. Tip: The LogMeIn Community is an excellent source of information from other LogMeIn users.

Troubleshooting Connection Issues

Why Does My Computer Show as Offline?
Check the following to make your host accessible. Is the host computer in Standby, Sleep, or Hibernation mode? Computers in Standby, Sleep, or Hibernation mode may be inaccessible via LogMeIn. For Wake On LAN requirements, see How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN on page 19. If you cannot use Wake On LAN, you can prevent your computer from entering a sleep mode by changing your Power Management settings. Check your operating system documentation for details. Is the LogMeIn service running on the host? Make sure that LogMeIn is running on the host. You will need access to the host to perform this action. Open the LogMeIn host interface by double-clicking the LogMeIn icon in the Windows system tray or Mac menu bar. Check whether the host is Accessible in the top-left corner. If it is Not accessible, switch the host on by clicking the power switch on the host interface.

If it is Enabled but offline, switch the host off and then back on by clicking the power button twice. Is the host computer connected to the Internet? Make sure that the computer you want to control is connected to the Internet. LogMeIn requires an "always on" Internet connection such as DSL, Cable, or T1. Is some other software interfering with LogMeIn? Security software on the host computer may block LogMeIn and cause the system to appear offline. Check to see if the host computer is running a firewall such as Norton Internet Security, or an anti-spyware program such as AOL Spyware Protection. You must configure your security software to allow LogMeIn to access the Internet.

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Why Do I Get a Host Not Found Error?

Your host appears online, but when you try to connect you get the following error: Host Not Found. The host may have been switched off or lost its connection to the Internet since you last refreshed your computer list. Check the following to make your host accessible: Make sure the host is powered on and can connect to the Internet. Make sure that LogMeIn is running on the host. You will need access to the host to perform this action. Open the LogMeIn host interface by double-clicking the LogMeIn icon in the Windows system tray or Mac menu bar. Check whether the host is Accessible in the top-left corner. If it is Not accessible, switch the host on by clicking the power switch on the host interface.

If it is Enabled but offline, switch the host off and then back on by clicking the power button twice.

Troubleshooting Display Issues

Follow these instructions to help resolve problems experienced while viewing video or while using DOS-based or graphic-intense applications during remote control. Typical problems include display black-out, host computer restart when initiating remote control, or loss of Windows Aero functionality after remote control. Available on Windows hosts only. 1. Access the host preferences: If you are at the host, open LogMeIn and follow this path: Options > Preferences > General If you are at the client, connect to the host Main Menu and follow this path: Preferences > General

2. Under Remote Control > Performance, make sure that Use Display Accelerator is not selected. 3. Click OK or Apply. Your settings are applied immediately to the host.

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Legal Notice
PUBLISHED BY LogMeIn, Inc. 500 Unicorn Park Drive Woburn, MA 01801 Copyright 2011 by LogMeIn, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher. LogMeIn, (LogMeIn Backup, LogMeIn Central, LogMeIn Free, LogMeIn Pro, LogMeIn IT Reach, LogMeIn Rescue, LogMeIn Ignition, LogMeIn Hamachi, LogMeIn Hamachi), LogMeIn Rescue+Mobile, RemotelyAnywhere and Network Console are either registered trademarks or trademarks of LogMeIn, Inc. in the United States and/or other countries. This publication may contain the trademarks and service marks of third parties and such trademarks and service marks that are the property of their respective owners. These marks may be registered and/or used in the U.S. and countries around the world. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES. THE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT AND SERVICES ARE SET FORTH IN THE LOGMEIN TERMS AND CONDITIONS AND ARE INCORPORATED HEREIN BY THIS REFERENCE.

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LogMeIn Free User Guide

Index
A
accessible 46 account LogMeIn 8 account audit 10 Aero 30 Android 17 authentication 16, 17, 36 authentication attack filter 38, 39 disconnection time from remote control 28 display accelerator 47 display black-out, See display accelerator display size during remote control 22 DoS attacks 38, 39 DOS based applications, graphics problems, See display accelerator DPMS 24 draw during remote control 23 dual monitors 22

B
billing information 9 black out the host monitor 24 block input on host during remote control 24 blocked keyboard and mouse input 27

E
effects disable 30 email change LogMeIn account email 8 enabled but offline 46 error 4320 40

C
change computer access code 18 computer name 14 language 43 client definition 5 clipboard synchronization 23 color quality during remote control 22 command-alt-escape 25 command-option-escape 25 compression file manager 30 computer access code 11, 17 change 18 computer name change 14 connect make a fast connection 17 open a new tab 16 to a host computer 16 to a host using a shortcut 17 control access to a host via IP filters 37 copy and paste 23 copy and paste between computers 23 ctrl+alt+del 25

F
File Manager compression 30 firewalls 12 Force Quit 25 forgotten access code 18 full screen 21

G
graphic intense programs during remote control, See display accelerator

H
host definition 4 host interface 6 launching 7

I
idle time 28 input blocked 27 installation 11 LogMeIn host 11 international contact numbers 43 invoice 9 IP address filtering 37

D
delete a computer 15 denial of service 38, 39 desktop shortcut to a computer 17

Index

iPad 17 iPhone 17 iPod touch 17

P
password change LogMeIn account password 9 Windows or Mac 17 permission to remote control a host 26 personal password 36 prevent input on host during remote control 24 prevent input on host when connection is lost 28 prevent others from seeing you work during remote control 24 proxy settings 32

K
keyboard and mouse priority 27 keyboard mapping international 43 PC to Mac 27 kiosks 32

L
language 43 keyboard mapping 43 used by Desktop Sharing, File Sharing, system tray menu 43 used by LogMeIn 43 laser pointer 24 launch LogMeIn 7 listing computers 13 LMIGuardian.exe 34 lock the host after remote control 28 log files view 33 LogMeIn account change billing information 9 change LogMeIn account email 8 change LogMeIn account password 9 LogMeIn Guardian 34 LogMeIn Ignition 17

R
RCREC 28 reboot 45 receipt 9 record remote control sessions 28 regional settings keyboard 43 remote control 47 customize the toolbar 23 move data 23 permission from a host user 26 presentation 23 record remote control sessions 28 security 24 system management 24 time out 28 remove a computer 15 resolution 21 restart host 45 RSA SecurID 37

M
magnify screen during remote control 22 managing host computers 13 mirror display driver, See display accelerator monitors switching between multiple host monitors 22 move to another computer 15 My Computers connect to a host from 16

S
screen size 22 security 36, 40 authentication attack filter 39 denial of service 39 host authentication 17, 36 IP address filtering 37 LogMeIn account 10 personal password 36 remote control 24, 28 security during remote control 24 session recording 28 single-click access 17 smartphone as client 5 subscriptions 15 change the subscription applied to a computer 15 view a list of available 9 sync clipboard 23 system requirements client device 5 host 11 system tray display/remove system tray icon 32

N
network connection speed 23 not accessible 46 notification messages disable 32

O
offline computer 46, 47 open a new tab 16 open LogMeIn 7

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Index

T
Task Manager 25 taskbar, See system tray time out from remote control 28 lock host 28 toolkit, See host interface

viewing computers 13 Detail view (more computers, fewer graphics) 14 List view (best for large accounts) 14 Tile view (fewer computers, more graphics) 13

W
Wake on LAN enable 19 requirements 19 wallpaper disable 30 whiteboard 23 Windows password 17 Windows Task Manager 25

U
update host software 34 user access control 40

V
version update to latest LogMeIn software 34 video, See display accelerator view log files 33

Y
Your input is being blocked 27

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