Cisco Model Dpc2420R2/Epc2420R2 Docsis/Eurodocsis 2.0 Wireless Residential Gateway With Embedded Digital Voice Adapter User Guide

4042835 Rev A
Cisco Model
DPC2420R2/EPC2420R2
DOCSIS/EuroDOCSIS 2.0
Wireless Residential Gateway with
Embedded Digital Voice Adapter
User Guide
Please Read
Important
Please read this entire guide. If this guide provides installation or operation
instructions, give particular attention to all safety statements included in this guide.
Notices
Trademark Acknowledgments
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its
affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable
Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are
trademarks of Cable Television Laboratories, Inc.
Other third party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1009R)
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be construed as conferring by
implication, estoppel, or otherwise any license or right under any copyright or
patent, whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.
Software and Firmware Use

The software described in this document is protected by copyright law and
furnished to you under a license agreement. You may only use or copy this software
in accordance with the terms of your license agreement.
The firmware in this equipment is protected by copyright law. You may only use the
firmware in the equipment in which it is provided. Any reproduction or distribution
of this firmware, or any portion of it, without our express written consent is
prohibited.
Copyright
2011 Cisco Systems, Inc. All rights reserved. Printed in the United States of
America.
Information in this publication is subject to change without notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice lattention des installateurs de rseaux cbls

Les instructions relatives aux interventions dentretien, fournies dans la prsente notice, sadressent
exclusivement au personnel technique qualifi. Pour rduire les risques de chocs lectriques, neffectuer
aucune intervention autre que celles dcrites dans le mode d'emploi et les instructions relatives au
fonctionnement, moins que vous ne soyez qualifi pour ce faire.
Mitteilung fr CATV-Techniker
Die in dieser Mitteilung aufgefhrten Wartungsanweisungen sind ausschlielich fr qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchfhren, die nicht ausdrcklich in der Bedienungsanleitung aufgefhrt sind,
auer Sie sind zur Durchfhrung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistemas CATV

Las instrucciones de reparacin contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga elctrica, no realice
ninguna otra operacin de reparacin distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificacin necesaria para hacerlo.
20080814_Installer820_Intl
Contents
IMPORTANT SAFETY INSTRUCTIONS v
About This Guide xv
Chapter 1 Introducing the DOCSIS Residential Gateway 1

Introduction .............................................................................................................................. 2
What's In the Carton? .............................................................................................................. 4
Front Panel Description .......................................................................................................... 6
Back Panel Description............................................................................................................ 7
Chapter 2 Installing the DOCSIS Residential Gateway 9

Installation Preparations ....................................................................................................... 10
Install the Residential Gateway ........................................................................................... 18
Chapter 3 Configuring the DOCSIS Residential Gateway 23

Log in to the DOCSIS Residential Gateway for the First Time ....................................... 24
Configure Basic Settings ....................................................................................................... 27
Configure Advanced Settings .............................................................................................. 47
Configure Firewall Settings .................................................................................................. 68
Configure Parental Control Settings ................................................................................... 75
Configure Wireless Settings ................................................................................................. 84
Chapter 4 Operation of Front Panel Indicators 101

Initial Power Up, Calibration, and Registration (AC Power applied).......................... 102
Normal Operations (AC Power Applied) ........................................................................ 104
Special Conditions ............................................................................................................... 105
Chapter 5 Troubleshooting the DOCSIS Residential Gateway 107

Frequently Asked Questions .............................................................................................. 108
Common Troubleshooting Issues ...................................................................................... 114
Tips for Improved Performance ........................................................................................ 116
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Contents
Chapter 6 Customer Information 117
Index 119
iv 4042835 Rev A
IMPORTANT SAFETY INSTRUCTIONS

1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
7) Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
8) Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9) Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong is provided for your safety. If the provided plug does not fit into your outlet,
consult an electrician for replacement of the obsolete outlet.
10) Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11) Only use attachments/accessories specified by the manufacturer.
12) Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution
when moving the cart/apparatus combination to avoid injury from
tip-over.
13) Unplug this apparatus during lightning storms or when unused for long periods of
time.
14) Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as a power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product

WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides
some protection against voltage surges and built-up static charges.
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Protect the Product from Lightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Power/Mains Overloads

WARNING: Avoid electric shock and fire hazard! Do not overload AC power/mains,
outlets, extension cords, or integral convenience receptacles. For products that require
battery power or other power sources to operate them, refer to the operating
instructions for those products.
Provide Ventilation and Select a Location

Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Operating Environment
This product is designed for operation indoors with a temperature range from 32 to 104 F (0 to 40C).
Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are
not blocked.
Protect from Exposure to Moisture and Foreign Objects

WARNING: Avoid electric shock and fire hazard! Do not expose this product to
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
vi 4042835 Rev A
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety

Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protect the Product When Moving It

Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
Telephone Equipment Notice

When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication line cord.
SAVE THESE INSTRUCTIONS
20110316_Modem No Battery_Safety
4042835 Rev A vii

United States FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC DOCSIS Residential Gateway
Rules. Operation is subject to the following Model(s): DPC2420R2 EPC2420R2
two conditions: 1) the device may not cause Manufactured by:
harmful interference, and 2) the device must Cisco Systems, Inc.
accept any interference received, including 5030 Sugarloaf Parkway
interference that may cause undesired Lawrenceville, Georgia 30044 USA
operation. Telephone: 770 236-1077
Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numrique de la class B est conforme la norme NMB-003 du Canada.
RF Exposure Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body.
4042835 Rev A ix
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based in accordance with
FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum
separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain
compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to Canada Health
Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The
minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to
maintain compliance.
EU
This system has been evaluated for RF exposure for humans in reference to the ICNIRP
(International Commission on Non-Ionizing Radiation Protection) limits. The evaluation was
based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations
and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or
reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from
300 MHz to 40 GHz. The minimum separation distance from the antenna to general
bystander is 20 cm (7.9 inches).
Australia
This system has been evaluated for RF exposure for humans as referenced in the Australian
Radiation Protection standard and has been evaluated to the ICNIRP (International
Commission on Non-Ionizing Radiation Protection) limits. The minimum separation distance
from the antenna to general bystander is 20 cm (7.9 inches).
20100527 FCC DSL_Dom and Intl
x 4042835 Rev A
CE Compliance
CE Compliance
Declaration of Conformity with Regard to the EU Directive 1999/5/EC
(R&TTE Directive)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or provided by Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.
4042835 Rev A xi
CE Compliance
Note: The full declaration of conformity for this product can be found at
http://www.cisco.com/web/consumer/support/compliance_info.html.
The following standards were applied during the assessment of the product against the
requirements of the Directive 1999/5/EC:
Radio: EN 300 328
EMC: EN 301 489-1 and EN 301 489-17
Safety: EN 60950 and EN 50385

The CE mark and class-2 identifier are affixed to the product and its packaging. This product
conforms to the following European directives:
-1999/5/EC
National Restrictions
This product is for indoor use only.
France
For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used
outdoors in the band 2454 - 2483.5 MHz. There are no restrictions when used in other parts of
the 2.4 GHz band. Check http://www.arcep.fr/ for more details.
Pour la bande 2,4 GHz, la puissance est limite 10 mW en p.i.r.e. pour les quipements
utiliss en extrieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des
utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour
de plus amples dtails.
Italy
This product meets the National Radio Interface and the requirements specified in the
National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating
within the boundaries of the owner's property, its use requires a general authorization.
Please check http://www.comunicazioni.it/it/ for more details.
Questo prodotto conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano
Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del
proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una Autorizzazione Generale.
Consultare http://www.comunicazioni.it/it/ per maggiori dettagli.
Latvia
The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic
Communications Office. Please check http://www.esd.lv for more details.
2,4 GHz frekvenu joslas izmantoanai rpus telpm nepiecieama atauja no Elektronisko
sakaru direkcijas. Vairk informcijas: http://www.esd.lv.
Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level
of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the
output power available at the connector (specified in dBm).
xii 4042835 Rev A

CE Compliance
Antennas
Use only the antenna supplied with the product.
20110311_CE_Modem/EMTA
4042835 Rev A xiii

About This Guide
About This Guide

Introduction
Welcome. This guide provides instructions and recommendations for placing,
installing, configuring, operating, maintaining, and troubleshooting the DPC2420R2
and EPC2420R2 DOCSIS Residential Gateways.
Purpose
This guide covers the following product models:
DPC2420R2 DOCSIS Residential Gateway
EPC2420R2 EuroDOCSIS Residential Gateway
All features described in this guide are standard to these models of residential
gateways unless otherwise noted. For the purpose of this guide, whenever a feature
or option applies to only a specific model, the model number is specified. If a model
number is not specified, then the feature or option applies to both of the models.
Audience
This guide is written for the home subscriber.
Document Version
This is the first formal release of this document.
4042835 Rev A xv
1 Chapter 1
Introducing the DOCSIS
Residential Gateway
Introduction
This chapter provides an overview of residential gateway features,
indicators, and connectors to help you become familiar with the
residential gateway and the benefits it offers. This chapter also lists the
accessories and equipment that are provided with the residential
gateway so you can verify that you received all of these items.
In This Chapter
Introduction ............................................................................................. 2
What's In the Carton? ............................................................................. 4
Front Panel Description ......................................................................... 6
Back Panel Description .......................................................................... 7
4042835 Rev A 1
Chapter 1 Introducing the DOCSIS Residential Gateway
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital
telephone service. Your new Cisco Model DPC2420R2 DOCSIS 2.0 or EPC2420R2
EuroDOCSIS 2.0 Wireless Residential Gateway with Embedded Digital Voice
Adapter is a cable modem that meets industry standards for high-speed data
connectivity and delivers reliable digital telephone service. It can simultaneously
provide both wired (Ethernet) and wireless gateway capabilities to support high-
speed data access and provide cost-effective voice servicesall in one device. With a
DPC2420R2 or EPC2420R2 residential gateway, your Internet enjoyment, home and
business communications, and personal productivity will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC2420R2 and EPC2420R2
residential gateway for high-speed Internet and digital telephone service for your
home or office. Refer to the appropriate section in this guide for the specific
information you need for your situation. Contact your service provider for more
information about subscribing to these services.
Your new residential gateway offers the following outstanding benefits and features:
Compliant with DOCSIS 2.0, and 1.x standards along with PacketCable and
EuroPacketCable specifications to deliver high-end performance and reliability
High performance broadband Internet connectivity to energize your online
experience
One or two-line embedded digital voice adapter for wired telephony service
One 10/100 BASE-T Ethernet port to provide wired connectivity
802.11n Wireless Access Point
Wi-Fi Protected Setup (WPS), including a push button switch to activate WPS for
simplified and secure wireless setup
A Wireless ON/OFF button (optional) to easily enable and disable the wireless
feature
User configurable Parental Control blocks access to undesirable Internet sites
Advanced firewall technology deters hackers and protects the home network
from unauthorized access
Attractive compact design that allows for vertical, horizontal, or wall-mounted
operation
Color-coded interface ports and corresponding cables simplify installation and
setup
2 4042835 Rev A
Introduction
DOCSIS-5 compliant LED labeling and behavior provides a user and technician
friendly method to check operational status and act as a troubleshooting tool
Allows automatic software upgrades by your service provider
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What's In the Carton?

When you receive your residential gateway, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton contains the following items:
One wall-mount style power adapter

One DPC2420R2 or EPC2420R2 (Image may vary from actual product.
DOCSIS Residential Gateway Used only with models requiring
external power supply.)
One desktop-style power adapter

(Image may vary from actual product.
Used only with models requiring
external power supply.)
One CD-ROM
One Ethernet cable (May not be
provided with all products.)
4 4042835 Rev A
What's In the Carton?
If any of these items are missing or damaged, please contact your service provider
for assistance.
Notes:
You need an optional cable signal splitter and additional standard RF coaxial
cables if you want to connect a VCR, a Digital Home Communications Terminal
(DHCT) or a set-top converter, or a TV to the same cable connection as your
residential gateway.
If your product supports telephone service, cables and other equipment needed
for telephone service must be purchased separately. Contact your service
provider to inquire about the equipment and cables you need for telephone
service.
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Front Panel Description

The front panel of your residential gateway provides LED status indicators that
indicate how well and at what state your residential gateway is operating. See
Operation of Front Panel Indicators (on page 101), for more information on front
panel LED status indicator functions.
1 POWERON, power is applied to the residential gateway

2 DSON, the residential gateway is receiving data from the cable network
3 USON, the residential gateway is sending data to the cable network
4 ONLINEON, the residential gateway is registered on the network and fully
operational
5 LINKON, the wireless access point is operational. BLINKING indicates that
data is being transferred over the wireless connection. OFF indicates that the
wireless access point has been disabled by the user
6 WIRELESS ON/OFF (Optional)Press this button to activate and turn on the
Wireless feature. This feature allows users to transfer data over the wireless
connection. When the WIRELESS indicator is ON, it indicates that the Wireless
Access Point is operational. BLINKING indicates that data is being transferred
over the wireless connection. OFF indicates that the Wireless feature has been
disabled.
7 WIRELESS SETUPPress this button to activate the Wireless Setup feature.
This feature allows users to add new Wireless Protected Setup (WPS) compliant
wireless clients to the home network. When the SETUP indicator is OFF (normal
condition), it indicates that the wireless setup is not active. BLINKING indicates
the user has activated wireless setup to add new wireless clients on the wireless
network.
8 TEL1ON indicates telephony service is enabled. Blinks when line 1 is in use.
OFF indicates that phone service for TEL 1 is not enabled
9 TEL2 (Optional)ON indicates telephony service is enabled. Blinks when line 2
is in use. OFF indicates that phone service for TEL 2 is not enabled
6 4042835 Rev A
Back Panel Description
Back Panel Description

The following illustration identifies the back panel components on the DPC2420R2
and EPC2420R2 residential gateways. Descriptions for each component follow the
illustration.
Important: Do not connect your PC to both the Ethernet and USB ports at the same
time. Your residential gateway will not function properly if both the Ethernet and
USB ports are connected to your PC at the same time.
1 POWERConnects the residential gateway to the AC power adapter that is

provided with your residential gateway
Important: Use only the power supply provided with your residential gateway.
2 ON/OFF SWITCH (Provided only on products that carry the CE mark)
Allows you to turn off of the residential gateway without removing the power
cord. Turning the residential gateway off using this switch ensures that the unit
is consuming no energy.
3 TELEPHONE 1/2RJ-11 telephone ports connect to home telephone wiring to
conventional telephones or fax machines. This port provides connections to Line
1 and Line 2 telephone service. In most installations this connector should be
used to connect telephone service
TELEPHONE 2 (Optional)RJ-11 telephone ports connect to home telephone
wiring to conventional telephones or fax machines. This port is used to connect a
single line phone to Line 2 telephone service
4 ETHERNETOne RJ-45 Ethernet port connects to the Ethernet port on your PC
or your home network
5 MAC ADDRESS LABELDisplays the MAC address of the residential gateway
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6 CABLEF-connector connects to an active cable signal from your service

provider
7 RESETA momentary pressing (1-2 seconds) of this switch restarts (power
cycles) the device. Pressing and holding the switch for more than ten seconds
first causes a reset-to-factory-default of all settings and then restarts (power
cycles) the device
CAUTION:
The RESET button is for maintenance purposes only. Do not use unless
instructed to do so by your service provider. Doing so may cause you to lose
any settings you have selected.
8 4042835 Rev A
2 Chapter 2
Installing the DOCSIS
Residential Gateway
Introduction
This chapter describes how to properly install the residential gateway
and to connect the residential gateway to a computer and other
devices.
In This Chapter
Installation Preparations ...................................................................... 10
Install the Residential Gateway .......................................................... 18
4042835 Rev A 9
Chapter 2 Installing the DOCSIS Residential Gateway
Installation Preparations
Before installing the residential gateway, make sure that your system meets or
exceeds the requirements listed in this section. Also, make sure that you have
prepared your home and home devices as described in this section.
What Are the System Requirements for Internet Service?

To ensure that your residential gateway operates efficiently for high-speed Internet
service, you must have an Internet-capable PC, Mac, or Internet appliance equipped
with an Ethernet port. To access the user guide for this product, you must have a
CD-ROM drive.
Note: You will also need an active cable input line and an Internet connection.
What Are the Requirements for Telephone Service?

If you intend to use the residential gateway for digital telephone service, verify that
your home meets or exceeds all of the following requirements.
Maximum Number of Telephones

The RJ-11 telephone-style connectors on the residential gateway can each provide
telephone service to multiple telephones, fax machines, and analog modems.
The maximum number of telephone devices connected to each RJ-11 port is limited
by the total Ringing Load of the telephone devices that are connected. Many
telephone devices are marked with a Ringer Equivalent Number (REN). Each
telephone port on the residential gateway can support up to a 5 REN load.
The sum of the REN load on all of the telephone devices attached to each port must
not exceed 5 REN.
Telephone Device Types

You can use telephone devices that are not labeled with a REN number, but the
maximum number of attached telephone devices cannot be accurately calculated.
With telephone devices that are not labeled, each device should be connected and
the ring signal should be tested before adding more devices. If too many telephone
devices are attached and the ring signal can no longer be heard, telephone devices
should be removed until the ring signal works properly.
Telephones, fax machines, and other telephone devices use the center 2 pins of the
RJ-11 connectors to connect to your primary service. The outer 2 pins of the
connector may be provisioned to provide a second telephone line. Contact your
service provider for more information.
10 4042835 Rev A
Dialing Requirements
All your telephones should be set to use Dual-Tone Multi-Frequency (DTMF)
dialing. Pulse dialing may not be supported by your local service provider.
Telephone Wiring Requirements

The residential gateway supports connecting to the interior telephone wiring as well
as connecting directly to a telephone or fax machine. The maximum distance from
the unit to the most distant telephone device must not exceed 1000 feet (300 meters).
Use 26-gauge twisted-pair, or larger, telephone wiring.
Important: Connection to an existing or a new permanently installed home
telephone wiring network should be completed by a qualified installer or at the
direction of your telephone service provider.
What Types of Service Accounts Do I Need?

Depending upon the features your service provider offers, you may need to establish
one or both of the following accounts:
A high-speed Internet access account, if your residential gateway supports an
Internet connection
An account for telephone service, if your residential gateway supports digital
telephone service
Refer to one of the following topics to learn more about the types of service accounts
that you may need to establish.
High-Speed Internet Access Account

If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider information about the residential
gateway in order to use the high-speed internet feature that this product offers. Refer
to Information Your Service Provider Needs (on page 12) to learn how to locate the
information your service provider needs to establish a high-speed Internet access
account for the residential gateway
If you have an existing high-speed Internet access account, you will need to give
your service provider the serial number and MAC address of the residential gateway
in order to use the high-speed internet feature that this product offers. Refer to
Information Your Service Provider Needs (on page 12) to learn how to locate this
information.
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Information Your Service Provider Needs

You will need to give your service provider the following information, which is
printed on the bar code label attached to the device:
The Serial Number (S/N) serial number of the residential gateway.
The CM Media Access Control (CM MAC) address of the residential gateway.
Other MAC address numbers as needed
The following illustration shows a typical bar coded label; the image may vary from
the label on the actual product.
Write down these numbers in the spaces provided:

Serial Number _______________________
CM MAC Address ________________________

Other MAC Address ________________________
I Already Have a High-Speed Internet Access Account
Telephone Service
You will need to establish a telephone account with your local service provider to
use your residential gateway for telephone service.
When you contact your service provider, you may be able to transfer your existing
telephone numbers. If not, then your cable telephony service provider will assign a
new telephone number to enable your voice service(s). Discuss these options with
your telephony service provider.
12 4042835 Rev A
Where Is the Best Location for My Residential Gateway?

The ideal location for your residential gateway is where it has access to outlets and
other devices. Think about the layout of your home or office, and consult with your
service provider to select the best location for your residential gateway. Read this
user guide thoroughly before you decide where to place your residential gateway.
Consider these recommendations:
Choose a location close to your computer if you will also use the residential
gateway for high-speed Internet service.
Choose a location that is near an existing RF coaxial connection to eliminate the
need for an additional RF coaxial outlet.
Choose a location that is relatively protected from accidental disturbance or
harm, such as a closet, basement, or other protected area.
Choose a location so that there is plenty of room to guide the cables away from
the residential gateway without straining or crimping them.
Choose a location that allows adequate ventilation around the residential
gateway.
Choose a location for the residential gateway that is adjacent to your telephone
equipment if you plan on connecting your phone directly to the residential
gateway.
Note: If you are using the residential gateway to provide service to several
telephones, a professional installer can connect the residential gateway to your
existing home telephone wiring.
How Do I Mount the Residential Gateway on a Wall? (Optional)

If you wish, you can mount the residential gateway to a wall. This section describes
how to mount the residential gateway to a wall, and includes a list of equipment you
will need along with suggestions for choosing an appropriate place to mount the
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Select an Appropriate Place to Mount the Residential Gateway

You may mount the residential gateway to a wall that is made of cement, wood, or
drywall. When choosing an appropriate mounting place, refer to the following
recommendations:
Ensure that the mounting location is free of obstructions on all sides, and the
cables should be able to easily reach the residential gateway without strain.
Leave sufficient clearance between the bottom of the residential gateway and any
flooring or shelving underneath to allow access to cabling.
Allow enough slack in all cables so that the residential gateway can be removed
for any required maintenance without disconnecting the cables.
Choose a location that allows adequate ventilation around the residential
gateway.
Equipment Needed
Verify that you have the following items that you will need to mount the residential
gateway:
Two wall anchors for #8 x 1-inch screws
Two #8 x 1-inch pan head sheet metal screws
Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall
composition
A copy of the wall-mounting illustrations shown on the following pages
14 4042835 Rev A
Position the Residential Gateway

Use the following illustrations to guide you in positioning the residential gateway on
the wall.
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Location and Dimensions of the Wall-Mounting Slots

The following illustration shows the location and dimensions of the wall-mounting
slots on the bottom of the residential gateway. Use this illustration as a guide for
mounting the residential gateway to the wall.
Note: Image not to scale.
Mounting the Residential Gateway on a Wall

1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches
apart.
Note: The preceding graphic illustrates the location of the mounting holes on the
back of the residential gateway.
2 Are you mounting the residential gateway into a drywall or concrete surface
where a wooden stud is available?
If yes, go to step 3.
If no, drive the anchor bolts into the wall, and install the mounting screws
into the anchor bolts; leave a gap of about 1/4-inch between the screw head
and the wall. Then, go to step 4.
3 Install the mounting screws into the wall; leave a gap of about 1/4-inch between
the screw head and the wall. Then, go to step 4.
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4 Verify that no cables or wires are connected to the residential gateway.

5 Lift the residential gateway into position. Slip the large end of both mounting
slots (located in the back of the residential gateway) over the mounting screws,
and then slide the residential gateway down until the narrow end of the keyhole
slot contacts the screw shaft.
Important: Verify that the mounting screws securely support the residential
gateway before you release the unit.
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Install the Residential Gateway

This section describes how to connect your residential gateway to support the
services that the residential gateway offers.
Connect Devices to the Residential Gateway

The following illustration shows all of the possible connections that can be made to
your residential gateway for various services. Although your model may not
support all of the services pictured, you can determine which services your model
supports by referring to the Benefits and Features list in Introduction (on page 2).
Note: Professional installation may be available. Contact your local service provider
for further assistance.
18 4042835 Rev A
Connect the Residential Gateway

The following installation procedure ensures proper setup and configuration for the
1 Choose an appropriate and safe location to install the residential gateway (close
to a power source, an active cable connection, your PCif using high-speed
Internet, and your telephone linesif using VoIP). For assistance, go to Where Is
the Best Location for My Residential Gateway? (on page 13).
WARNING:
To prevent possible damage to equipment, disconnect any other telephone

service before connecting your residential gateway to the same wires.
Hazardous electrical voltages can exist on the telephone, Ethernet, or coax

cable wiring. Be sure to disconnect AC power from all devices while
installing your service.
All wiring and connections must be properly insulated to prevent

electrical shock.
Telephone connections to an installed home telephone wiring network

should be done by a qualified installer. The cable telephone service
provider may offer professional installation and connection to the home
telephone wiring network. A fee may be charged for this service.
2 Power off your PC and other networking device; then, unplug them from the
power source.
3 Connect the active RF coaxial cable from your service provider to the coax
connector labeled CABLE on the back of the residential gateway.
Note: To connect a TV, DHCT, set-top, or VCR from the same cable connection,
you will need to install a cable signal splitter (not included). Always check with
your service provider before using a splitter as a splitter may degrade the signal.
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4 Connect your PC to the residential gateway using either of the following

methods:
Ethernet Connection. Connect one end of the yellow Ethernet cable to the
Ethernet port on your PC, and connect the other end to the yellow
ETHERNET port on the back of the residential gateway.
Note: To install more than one Ethernet device on a residential gateway that
has only one Ethernet port, use an external multi-port Ethernet switch(s) or
cable router (not provided).
Wireless Connection. Make sure that your wireless device is powered up.
You will need to associate your wireless device with the wireless gateway
once the residential gateway is operational. Follow the directions provided
with your wireless device for associating with a wireless access point. If the
residential gateway has a WIRELESS ON/OFF button, make sure that
WIRELESS is enabled by confirming that the ON/OFF indicator is ON. If the
indicator is OFF, press the ON/OFF button to enable the WIRELESS feature.
More information about the factory default configuration of your wireless
residential gateway can be found later in Configure Wireless Settings (on
page 84).
5 If your residential gateway supports digital telephone service (VoIP), connect
one end of a telephone jumper cable (not included) to a telephone outlet in your
home or to a telephone or fax machine. Then connect the other end of the
jumper cable to the appropriate RJ-11 TELEPHONE port on the back of the
residential gateway. The telephone ports are light gray and are labeled 1/2 and 2
or 1 and 2 depending on the region of the world the residential gateway is used.
Notes:
Telephone 2 port is an optional feature and may not be supported on
your model.
Make sure to connect your telephone service to the correct RJ-11 port. For
single line telephone service, connect to port 1/2 or 1.
In North America, residential gateways have multi-line capability on the
RJ-11 telephone port labeled 1/2. Line 1 is on pins 3 and 4 of port 1/2,
and Line 2 is supported on pins 2 and 5. In Europe, residential gateways
support only one line per port. Line 1 is on port 1 and line 2 is on port 2.
Telephones that require electrical connectors other than RJ-11 may
require an external adapter (sold separately).
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6 Locate the AC power adapter provided with your residential gateway. Connect
the barrel connector end of the power adapter into the power input on the back
of the residential gateway. Then, plug the AC power adapter into an AC outlet to
power-up the residential gateway.
Note: If your Residential Gateway is equipped with a power switch (located on
the back panel), make sure that the switch is in the ON position to power-up the
Residential Gateway.
The residential gateway will perform an automatic search to locate and sign on
to the broadband data network. This process may take up to 2-5 minutes. The
residential gateway will be ready for use when the POWER, DS, US and
ONLINE LEDs on the front panel of the residential gateway stop blinking and
remain on continuously.
7 Plug in and power on your PC and other home network devices. The LINK LED
on the residential gateway should be on or blinking.
8 At this point, the installation is complete, and you can begin surfing the Internet.
Note: If your PC does not have Internet access, refer to How Do I Configure
TCP/IP Protocol? (on page 108) for information on how to configure your PC for
TCP/IP. For Internet devices other than PCs, refer to the DHCP or IP Address
configuration section of the User Guide or Operations Manual for those devices.
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3 Chapter 3
Configuring the DOCSIS
Residential Gateway
Introduction
This chapter provides instructions for using the WebWizard to
configure the residential gateway to operate correctly.
The WebWizard gives you access to residential gateway settings that
were configured at the factory for the most common installation
configurations. After you access the WebWizard, you can customize
these settings to meet your needs. The WebWizard pages in this
chapter are organized in the order shown on the Setup page.
When using the instructions in this chapter, keep in mind that
examples of the WebWizard pages shown here are for illustration
purposes only and may differ from the WebWizard pages shown on
your residential gateway. The pages shown in this guide also
represent the default values for the residential gateway.
Important: If you are not familiar with the network configuration
procedures detailed in this chapter, contact your service provider
before attempting to change any of the residential gateway settings.
In This Chapter
Log in to the DOCSIS Residential Gateway for the First Time ...... 24
Configure Basic Settings ...................................................................... 27
Configure Advanced Settings ............................................................. 47
Configure Firewall Settings ................................................................. 68
Configure Parental Control Settings .................................................. 75
Configure Wireless Settings ................................................................ 84
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Chapter 3 Configuring the DOCSIS Residential Gateway
Log in to the DOCSIS Residential Gateway for the

First Time
This section provides detailed instructions for logging in to the residential gateway
so that you can use the WebWizard to customize the residential gateway to suit your
needs, rather than using the default (factory) settings.
The residential gateway uses a default IP address of 192.168.0.1. If you have
connected the residential gateway correctly and you have configured your computer
properly, use the following procedure to log in to the residential gateway as an
administrator.
Accessing the Residential Gateway

You must access the WebWizard in order to configure the residential gateway. To
gain access to the WebWizard, use the web browser on the PC attached to the
gateway and complete the following steps.
1 Open the web browser on your PC.
2 Type the following IP address and then select Go:
http://192.168.0.1.
3 The web browser accesses the WebWizard and displays the default About Your
Modem page. This page displays information about your cable modem along
with a series of tabs for accessing other WebWizard configuration and operation
features.
About Your Modem Page Example

The following illustration is an example of the About Your Modem page.
24 4042835 Rev A
Log in to the DOCSIS Residential Gateway for the First Time
About Your Modem Page Description

The following table provides a description of each field within the About Your
Modem page.
Field Name Description

Name The name of the residential gateway
Modem Serial Number A unique sequential series of alphanumeric characters
provided to every modem during manufacturing
Cable Modem MAC A unique alphanumeric address for the cable modem coaxial
Address interface, which is used to connect to the cable modem
termination system (CMTS) at the headend. A media access
control (MAC) address is a hardware address that uniquely
identifies each node of a network
Hardware Version The revision of the circuit board design
Receive Power Level The input level of the downstream CMTS carrier
Transmit Power Level The upstream power level
4042835 Rev A 25

Cable Modem Status Lists one of the following possible current states of the
modem:
other
notReady
notSynchronized
phySynchronized
usParametersAcquired
rangingComplete
ipComplete
todEstablished
securityEstablished
psrsmTransferComplete
registrationComplete
operational
accessDenied
Vendor The name of the manufacturer
Boot Revision The boot revision code version
Software File Name and Revisions Section

Firmware Name The name of the firmware
Software Revision The revision version of the firmware
26 4042835 Rev A
Configure Basic Settings

This section describes how to configure Basic settings for the residential gateway.
Setting Configuration Options

Use the Setup page to access the various configuration options for the residential
gateway. Detailed descriptions of each configuration option follow later in this
guide.
Important: After you access the WebWizard by typing the 192.168.0.1 IP address into
your web browser while the gateway is online, an authentication window similar to
the following window opens:
Enter your password; then, click OK to continue to the Setup page.
4042835 Rev A 27
First Time Users

The gateway ships from the factory without a factory-assigned or default password.
Leave the user name and the password fields blank. Then click OK to be directed to
the Password Settings page.
Note: You will be prompted to set up a password. We highly recommend that you
set up a password to prevent unauthorized access to the settings of the gateway. If
you choose not to enter a password, this page will appear each time you access the
setup pages. See Configuring Your Password Settings (on page 32) for assistance in
setting up your password. If you choose not to use password security, click the
Setup tab at the top of the Password Settings page to continue.
Setup Page
The following illustration is an example of the Setup page.
Setup Page Section Headings

The Setup page is divided into the following section headings:
Basic Settings
Advanced Settings
Firewall
Parental Control
Wireless
28 4042835 Rev A
In the Setup page, click the selections listed within these sections to access the
WebWizard page for that selection. A description of the selections available in each
section follows next.
Basic Settings
The following table provides a description of the pages available from within the
Basic Settings section of the Setup page.

Password Settings Use this link to set or modify your password settings.
Set Time Use this link to enable or disable time synchronization by
Network Time protocol.
Network Configuration Use this link to enter or modify the basic settings for your
network.
LAN IP Address Use this link to configure how Internet protocol (IP) addresses
Management are assigned and managed in your network.
Fixed CPE IP Assignment Use this link to reserve IP addresses in the DHCP pool that will
be used as static IP addresses in your local network.
Restart Modem Use this link to restart your residential gateway.
Save Configuration to Use this link to save your cable modem RG configuration to
your PC your local PC and to restore the RG configuration to your
residential gateway, if necessary.
Advanced Settings
Advanced Settings section of the Setup page.

Options Use this link to enable or disable advanced features on your
network.
IP Address Filtering Use this link to configure IP address filters. These filters prevent
designated IP addresses from accessing the Internet.
MAC Address Filtering Use this link to configure MAC address filters. These filters
prevent designated MAC addresses from accessing the Internet.
Port Filtering Use this link to configure transmission control protocol (TCP)
and user datagram protocol (UDP) port filters. These filters
prevent a range of TCP/UDP ports from accessing the Internet.
4042835 Rev A 29

Port Forwarding Use this link to configure port forwarding for local IP
addresses. Port forwarding allows you to run a server on the
local area network (LAN) by specifying the mapping of
TCP/UDP ports to local PCs or to the IP address of other
devices. This is a static setting that holds the ports open at all
times.
Port Triggers Use this link to configure TCP/UDP port triggers. Port
triggering is similar to port forwarding, but is a dynamic
function. In other words, the ports are not held open, and the
ports close if no outgoing data is detected on the selected ports
for a period of 10 minutes.
DMZ Host Use this link to configure an IP address that is visible to the
(Demilitarized Zone) wide area network (WAN). DMZ hosting is commonly referred
to as exposed host, and allows you to specify the default
recipient of WAN traffic that Network Address Translation
(NAT) is unable to translate to a known local PC.
A DMZ is used by a company that wants to host its own
Internet services without sacrificing unauthorized access to its
private network. DMZ allows one IP address to be unprotected
while others remain protected. The DMZ is located between the
Internet and an internal network's line of defense that is a
combination of firewalls and bastion hosts.
Typically, the DMZ contains devices accessible to Internet
traffic, such as web (HTTP) servers, FTP servers, SMTP (e-mail)
servers, and domain name system (DNS) servers.
VPN Termination Use this link to create, configure, and control Virtual Private
Network (VPN) protocols and manage Internet Protocol
Security (IPsec) VPN tunnels.
Firewall
Firewall section of the Setup page.

Options Use this link to configure web page filtering and firewall protection.
Event Logging Use this link to access the firewall event log and to enter your e-mail
address in order to receive e-mail alerts related to firewall attacks
by hackers.
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Parental Control
Parental Control section of the Setup page.

User Setup Use this link to add or delete user profiles and to apply access rules
to those users.
Basic Rules Use this link to setup access rules that block certain Internet content
and certain websites.
Time of Day Rules Use this link to configure web access filters to block all Internet
traffic to and from specific network devices based on time of day
settings that you select.
Local Log Use this link to view events captured by Parental Control event log
feature.
Wireless
Wireless section of the Setup page.

Basic Use this link to configure your wireless access point (WAP)
parameters, including service set identifier (SSID) and channel
number.
Security Use this link to configure your WAP authentication and data
encryption. Using encryption and authentication prevents
unauthorized access to your wireless devices.
Advanced Use this link to configure your WAP data rates and wireless
fidelity (Wi-Fi) thresholds.
Access Control Use this link to configure the WAP to restrict access to only
selected wireless client devices. Authorized clients are selected by
MAC address. Use this link to select Open System or Share Key
authentication and to enable and disable broadcast of the WAP
SSID.
Bridging Use this link to configure a Wireless Distribution System (WDS)
in our network.
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Configuring Your Password Settings

Use the Basic Settings - Password Settings page to set up or modify a password to
restrict unauthorized persons from accessing to your residential gateway settings.
Click Password Settings in the Basic Settings section of the Setup page to access the
Password Settings page.
Notes:
Your gateway modem comes from the factory with no password enabled. We
highly recommend that you set up a user password to prevent unauthorized
users from modifying the settings of your network.
If you do choose to set up a password, use a password that you can easily
remember. Do not forget your password.
Setup Basic Settings - Password Settings

The following illustration is an example of the Basic Settings - Password Settings
page.
To set up your password

1 To set up your password, type your password in the Password field, and then
re-type your password in the Re-Enter Password field.
2 Click Apply to save your password. A web page appears to indicate that you
have successfully set your password.
3 Click on the Setup tab to proceed with setting up your gateway. The User Name
and Password dialogue box appears as shown below.
4 Enter your password; then, click LOGIN to continue to the main Setup page.
32 4042835 Rev A
Note: If you set a password, on subsequent access to the Setup pages, a screen
similar to the following appears. Do not forget your password. Write your password
and store it in a secure location known only to you.
4042835 Rev A 33
Configuring Network Time Synchronization

Use the Basic Settings Enable/Disable time synchronization by Network Time
protocol page to enable or disable time synchronization by Network Time protocol.
Note: If you are not familiar with the time configuration procedures detailed in this
section, contact your service provider before you attempt to change any of the
residential gateway default time synchronization configuration settings.
Click Set Time in the Basic Settings section of the Setup page to access the Basic
Settings Enable/Disable time synchronization by Network Time protocol page.
Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol

The following illustration is the initial view of the Basic Settings Enable/Disable
time synchronization by Network Time protocol page.
Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol Page
Description
The following table provides a description of the fields within the Basic Settings
Enable/Disable time synchronization by Network Time protocol page.

Current System Time Displays the current system time and date.
Network Time Protocol Allows you to enable or disable network time protocol.
Note: The residential gateway will automatically use the time
server in your broadband network. Should there be no current
time displayed or if the network time is incorrect, enable
Network Time Protocol to use a public Internet time server to set
the clock in the gateway.
34 4042835 Rev A

Latest Update Success Displays the time and date of the last successful time update.
Time Zone Displays the current time zone. The drop-down list allows you to
select your local time zone.
Daylight Saving Time Allows you to adjust the time during periods when Daylight
Saving Time is in effect. Check the Enable box to enable or
disable this setting.
Note: If the offset for Daylight Savings Time is other than 60
minutes, enter the offset in the minutes field.
Time Server Add and delete time server URLs or IP addresses to and from the
list, as required. When using Network Time Protocol, multiple
time servers can be specified for the gateway to query for time of
day. The gateway will sequentially step through the listed time
servers until it acquires the current time. There are three well
known public time servers entered as default servers.
Function Keys
Key Description
Apply Saves all additions, edits, and changes.
Add Server Allows you to add a network time server.
Remove Server Allows you to remove a network time server.
Under normal conditions, you should use the default network settings. In the event
that the network time does not match your local time, or, if your system requires
different settings to operate correctly, you can change the default network settings
using the Setup Basic Settings - Network Configuration page.
Configuring the Network Settings

Note: If you are not familiar with the network configuration procedures detailed in
the following sections, contact your service provider before you attempt to change
any of the residential gateway default network configuration settings.
Click Network Configuration in the Basic Settings section of the Setup page to
access the Setup Basic Settings - Network Configuration page.
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Setup Basic Settings - Network Configuration

The following illustration is an example of the Setup Basic Settings - Network
Configuration page.
Setup Basic Settings - Network Configuration Page Description

The following table provides a description of the fields within the Setup Basic
Settings - Network Configuration page.

LAN IP Displays the base IP address of the private home LAN and the WebWizard
Address IP address. Your residential gateway assigns private IP addresses to your
attached computers by its internal dynamic host configuration protocol
(DHCP) server.
IP Network Displays the address of the private LAN IP network.
Decimal Displays the netmask of the private LAN IP network.
Netmask
Broadcast Displays the broadcast IP address.
36 4042835 Rev A

MAC Address Displays the MAC address for the WAN. The factory assigned MAC address
for the WAN is also referred to as the WAN MGT MAC.
WAN IP Displays the public IP address assigned to your gateway by your ISP. The
Address WAN port will be assigned a public IP address automatically by your ISP
except when a static IP address is set up as described below. The WAN IP
address will be shared by all the PCs in your private local area network to
access the Internet.
Subnet Mask Displays the subnet mask for your WAN port. This address is automatically
assigned to your WAN port by your ISP except when a static IP address is set
up as described later in this table.
Gateway IP Displays a Gateway IP address for your WAN port. This address is
automatically assigned to your WAN port by your ISP except when a static
IP address is set up as described later in this table.
Duration Displays the length of time your WAN IP address is valid.
Expires Displays the date and time your WAN IP address expires.
Host Name Displays the host name that is usually downloaded to your gateway by your
ISP. However, some ISPs require this information to be entered manually. If
manual entry is required, your ISP will provide the information for you to
enter into this field.
Domain Name Displays the domain name that is usually downloaded to your gateway by
your ISP. However, some ISPs require this information to be entered
manually. If manual entry is required, your ISP will provide the information
for you to enter into this field.
Static IP Manual entry is required. Your ISP will provide the information for you to
Address enter into this field.
Note: When setting a static IP address, you must enter the IP address, subnet
mask, and default gateway before the static IP address will become
operational.
Static IP Mask Manual entry is required. Your ISP will provide the information for you to
enter into this field.
Default Manual entry is required. Your ISP will provide the information for you to
Gateway enter into this field.
Primary DNS Manual entry is required. Your ISP will provide the information for you to
(static IP only) enter into this field.
4042835 Rev A 37

Secondary Manual entry is required. Your ISP will provide the information for you to
DNS enter into this field.
(static IP only)
MTU Size Sets the size of the maximum transmission unit (MTU) for the network
interface. The default value is 0 (zero).
Important: Do not change this value unless you are an experienced user.
Function Keys
The following function keys appear on the Setup Basic Settings - Network
Configuration page.
Key Description
Renew WAN IP Forces a release and renewal of your WAN IP address.
Address Lease
Apply Saves the values you enter into the fields without closing the screen.
Configuring and Managing IP Addresses

Use the Setup Basic Settings - IP Management page to configure how your system
manages and assigns IP addresses in your network.
Note: If you are not familiar with the IP management procedures detailed in this
section, contact your service provider before you attempt to change any of the
residential gateway default IP management settings.
Click LAN IP Address Management in the Basic Settings section of the Setup page
to access the Setup Basic Settings - IP Management page.
38 4042835 Rev A
Setup Basic Settings - IP Management Page Example

The following illustration is an example of the Setup Basic Settings - IP Management
page.
4042835 Rev A 39
Setup Basic Settings - IP Management Page Description

The following tables provide a description of the fields within the Setup Basic
Settings - IP Management page.

DHCP Server Allows you to enable or disable the DHCP server in the
Starting Local Address Displays the starting address used by the built-in DHCP server
to distribute Private LAN IP addresses. In the example shown,
addresses between 2 and 9 can be used for devices on your
Private LAN that require fixed IP addresses such as printers or a
device assigned as a DMZ host.
Note: The LAN IP address ending in 1 is reserved for the internal
gateway server. The LAN IP address ending in 255 is also
reserved and should not be used for CPE devices.
Number of CPEs Enter the maximum number of devices allowed to connect to the
Private LAN.
Notes:
The Factory Default is 245. The maximum number of devices

is 253. This is the combined total of addresses reserved for
static IP addresses, for example, the sum of the IP addresses
between 2 and the value entered in the Starting Local
Address field and the value entered in the Number of CPEs
field.
The sum of the value entered in the Starting Local Address

field and the value entered in the Number of CPEs field must
always be 255 or less.
DHCP Client Lease Info Displays the MAC address, IP Address, Subnet Mask, Duration
and Expiration date of all devices issued an IP address by the
built-in DHCP server. This field also displays the current system
time and date.
WINS Addresses Allows you to manually enter Windows Internet Name Server
(WINS) server addresses.
Function Keys
The following function keys appear on the Basic Settings - IP Management page.
Key Description
Apply Saves the values you enter into the fields without closing the
screen.
Force Available Forces the release of an IP address for you to re-use.
Add Primary Saves the WINS address for one server.
40 4042835 Rev A
Key Description
Add Secondary Saves the WINS address for a second server.
Add Tertiary Saves the WINS address for a third server.
Remove WINS Address Removes the WINS address selected.
Clear All Removes all defined WINS addresses.
Reserving IP Addresses
Use the Setup Basic Settings - Fixed CPE IP Assignment page to reserve IP
addresses. This feature allows you to assign a fixed IP address to any device in your
network by setting static IP addresses in your PC or other network device.
These addresses will be removed from the pool of the IP addresses to be used by
your gateway's DHCP server when issuing IP addresses to devices that are
connected to your local network.
Reserving IP addresses is useful in making sure that there are no IP address conflicts
on the network, for example, two devices using the same IP address. Another
example: when using DMZ Host, the IP address for the DMZ Host should always
have the same IP address.
Note: If you are not familiar with the Fixed CPE IP Assignment procedures detailed
in this section, contact your service provider before you attempt to change any of the
residential gateway default Fixed CPE IP Assignment settings.
Click Fixed CPE IP Assignment in the Basic Settings section of the Setup page to
access the Setup Basic Settings - Fixed CPE IP Assignment page.
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Setup Basic Settings - Fixed CPE IP Assignment Page

The following illustration is an example of the Setup Basic Settings - Fixed CPE IP
Assignment page.
Setup Basic Settings - Fixed CPE IP Assignment Page Description

Settings - Fixed CPE IP Assignment page.

MAC Address The MAC address of the PC or device (for example, a printer) for which
you want to reserve a specific IP address on the network.
Assign to IP The IP address you assign to the PC or device for which you want to
reserve a specific IP address on the network. Only MAC addresses
within the range of the gateway's DHCP address pool can be reserved
with this feature.
Note: The factory configuration of your gateway sets aside IP addresses
192.168.0.2 through 192.168.0.9 for static IP addresses.
Function Keys
Key Description
Add Static IP Adds the Static IP address to the list of assigned IP addresses.
Remove Static IP Removes the Static IP address from the list of assigned IP addresses.
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Restarting the Gateway Modem

Use the Setup Basic Settings - Restart Cable Modem page to restart your cable
modem.
1 Click Restart Modem in the Basic Settings section of the Setup page to access the
Basic Settings - Restart Cable Modem page.
2 Click Reboot Cable Modem to restart the gateway modem.
Note: Restarting your gateway modem does not reset any of the settings.
Setup Basic Settings - Restart Cable Modem Page

The following illustration is an example of the Restart Cable Modem page.
Saving Your Configuration to a PC

Use the Setup Basic Settings - Save RG Configuration to Local PC page to save your
current cable modem RG configuration to the hard drive on your PC or to a floppy
disk. You will then be able to restore the RG configuration, if necessary.
Note: If you are not familiar with the procedures detailed in this section, contact
your service provider before you attempt to change any of the residential gateway
default settings.
Click Save Configuration to your PC in the Basic Settings section of the Setup page
to access the Setup Basic Settings - Save RG Configuration to Local PC page.
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Setup Basic Settings - Save RG Configuration to Local PC Page

The following illustration is an example of the Setup Basic Settings - Save RG
Configuration to Local PC page.
To Save your current setting to your computer, click the floppy disk icon in the
lower portion of the screen. You will be prompted to provide a file name and
location for the backup configuration file.
To Restore your setting, click Browse and select the backup configuration file name
that you saved on your PC. The path and filename of the backup configuration
appears in the File Name field. Then, click Download to restore your configuration
file. A Download Success message appears when the restore is complete.
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Configure Dynamic DNS

Use the Setup Advanced Settings - Dynamic DNS page to configure the Dynamic
Domain Name Service (DDNS). This service provides the residential gateway that
has a variable and frequently changing IP address with a well known host name
resolvable by network applications through standard DNS queries. If you have a
fixed IP address, you don't need to use DDNS. It is useful when you are hosting your
own website, FTP server, or other server behind the device. Before using this feature,
you need to sign up for DDNS service at a supported DDNS service provider.
Setup Basic Settings - Dynamic DNS Page

The following illustration is an example of the Setup Basic Settings - Dynamic DNS
page.
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Setup Basic Settings - Dynamic DNS Page Description

Settings - Dynamic DNS page.

DDNS Service Provides option to disable or activate the DDNS feature.
Disable - Select this option to disable this feature.
www.DynDNS.org - Select this option to set up service with a DDNS

service provider. You will need to record the user name, password,
and host name you create when you set up the DDNS service.
User Name Manually enter the user name you created when you signed up for
DDNS service.
Password Manually enter the password you created when you signed up for DDNS
service.
Host Name Manually enter the host name you created when you signed up for
DDNS service.
IP Address The fixed IP address of your Residential Gateway. The device will advise
the DDNS service of your current WAN (Internet) IP address whenever
the address changes.
Status Displays the status of the DDNS service connection.
Function Key
Key Description
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Configure Advanced Settings

This section describes how to configure Advanced settings for the residential
gateway.
Enabling and Disabling Advanced Features

Use the Setup Advanced Settings - Options page to enable or disable advanced
features on your network. When the wireless interface is disabled, the transmitter is
turned off.
Note: If you are not familiar with the advanced settings detailed in this section,
contact your service provider before you attempt to change any of the residential
gateway default advanced options settings.
Click Options in the Advanced Settings section of the Setup page to access the Setup
Advanced Settings - Options page.
Setup Advanced Settings - Options Page

The following illustration is an example of the Setup Advanced Settings - Options
page.
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Setup Advanced Settings - Options Page Description

The following table provides a description of the fields within the Setup Advanced
Settings - Options page.
Note: If you make changes in the Setup Advanced Settings - Options page, click
Apply to apply and save your new IP address filter settings.

WAN Blocking Checking this box prevents the residential gateway from being visible
to the WAN. For example, pings to the WAN IP address are not
returned.
IPsec PassThrough Checking this box allows applications that use IPsec (IP Security) to
pass through the firewall.
PPTP PassThrough Checking this box allows applications that use Point to Point
Tunneling Protocol (PPTP) to pass through the firewall.
Remote Config Checking this box enables Remote Configuration Management that
Management allows the user or network operator to view and/or modify the
gateway set-up parameters from a location on the WAN, as opposed
to the LAN side of the gateway. Access to the set-up parameters is
obtained by using the password to access the WebWizard.
Enable this feature by checking the Remote Config Management box
on the Setup Advanced Settings - Options page. To access your
gateway from a remote location, you must also know the WAN IP
address of the gateway. To find the WAN IP address, go to the
Network Configuration page under Basic Settings. You will find the
gateway's WAN IP address list on this page.
Enter the WAN IP address of your gateway into the address field of
any web browser using the following format:
http://xxx.xxx.xxx.xxx:8080 where xxx.xxx.xxx.xxx represents the
WAN IP address of your gateway.
Be sure to follow the syntax exactly, and then click Go or press Enter.
Your gateway web pages will appear on the remote computer. You
will still need to enter your password to access the Setup pages of
your gateway.
Note: If you choose to enable (check) this feature, be sure to set up a
user password to prevent unauthorized access to your gateway
settings.
Multicast Enable Checking this box allows multicasts to pass from the WAN side
through to the private network.
UPnP Enable Checking this box enables Universal Plug and Play features.
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Configuring IP Address Filters

Use the Setup Advanced Settings - IP Filtering page to configure IP address filters.
These filters block a range of IP addresses from accessing the Internet.
gateway default advanced IP filtering settings.
Click IP Address Filtering in the Advanced Settings section of the Setup page to
access the Setup Advanced Settings - IP Filtering page.
Setup Advanced Settings - IP Filtering Page

The following illustration is an example of the Setup Advanced Settings - IP Filtering
page.
Setup Advanced Settings - IP Filtering Page Description

Use this link to specify and enable a range of IP addresses that cannot have access to
the Internet. Click Apply to apply and save your new IP address filter settings.
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Configuring MAC Address Filters

Use the Setup Advanced Settings - MAC Filtering page to configure MAC address
filters. These filters allow you to deny or block access to the Internet by the
individual MAC addresses listed in the table. You can also prevent individual PCs
from sending outgoing TCP/UDP traffic to the WAN using their MAC address.
gateway default advanced MAC filtering settings.
Click MAC Address Filtering in the Advanced Settings section of the Setup page to
access the Setup Advanced Settings - MAC Filtering page.
Setup Advanced Settings - MAC Filtering Page

The following illustration is an example of the Setup Advanced Settings - MAC
Filtering page.
Setup Advanced Settings - MAC Filtering Page Description

Use this link to enter the MAC address or MAC addresses of devices whose Internet
access you want to control. Click Apply to apply and save your new MAC address
filter settings.
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Setting Up MAC Address Filters

The Block/Pass drop down menu allows you to block or pass Internet access to the
MAC addresses of the devices you list in the MAC Address Filters table. The
following table describes the function of the Block/Pass drop down menu.

Block Listed (Default) Select Block to deny Internet access to the MAC addresses of
the devices you list in the table. All other MAC addresses will
be allowed Internet access.
Pass Select Pass to allow Internet access only to the MAC addresses
of the devices you list in the table. Any MAC addresses not
listed in the table will be denied Internet access.
Function Keys
The following function keys appear on the Advanced Settings - MAC Filtering page.
Key Description
Apply Saves the values you enter into the fields without closing the
screen.
Add MAC Address Saves the MAC Address entered in the associated text field.
Remove MAC Address Removes the selected MAC address.
Clear All Removes all defined MAC addresses.
Configuring and Enabling TCP and UDP Port Filters

Use the Setup Advanced Settings - Port Filtering page to configure and enable TCP
and UDP port filters. These filters prevent a range of TCP/UDP ports from accessing
the Internet. You can also prevent PCs from sending outgoing TCP/UDP traffic to
the WAN on specific IP port numbers. This filter is not IP address- or MAC address-
specific. The system blocks the specified port ranges for all PCs.
gateway default advanced port filtering settings.
Click Port Filtering in the Advanced Settings section of the Setup page to access the
Setup Advanced Settings - Port Filtering page.
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Setup Advanced Settings - Port Filtering Page

The following illustration is an example of the Setup Advanced Settings - Port
Filtering page.
Setup Advanced Settings - Port Filtering Page Description

Use this link to enter and enable the desired port filtering ranges and protocols in the
appropriate fields and then click Apply to apply and save your new port filtering
settings.
Configuring Port Forwarding for Local IP Addresses

Use the Setup Advanced Settings - Port Forwarding page to configure port
forwarding for local IP addresses. Port forwarding allows you to run a server on the
LAN by specifying the mapping of TCP/UDP ports to a local PC. You must also set
up a fixed private LAN IP address for the destination device.
gateway default advanced port forwarding settings.
Click Port Forwarding in the Advanced Settings section of the Setup page to access
the Setup Advanced Settings - Port Forwarding page.
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Setup Advanced Settings - Port Forwarding Page

Forwarding page.
Setup Advanced Settings - Port Forwarding Page Description

The following example illustrates how to use the port forwarding feature to
configure the Microsoft X-Box Online Live for Internet gaming.
Note: For most widely used applications (including Microsoft X-Box Online Live),
the built-in firewall automatically maps and opens ports required for that
application while the application is in use.
1 Set the device to be used for port forward to a fixed IP address, for example,
192.168.0.5.
2 In the first entry of the Port Forwarding area of the page, enter the same IP
address (192.168.0.5) in the Local IP Address field.
3 In the same row, enter the appropriate port numbers in the Start Port and End
Port fields.
4 In the same row, select the appropriate protocol from the drop-down list in the
Protocol field, and then select the box in the Enable field.
5 To add additional ports, repeat steps 1 through 4, and then go to step 6.
6 Click Apply to apply and save your new port forwarding settings.
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Configuring TCP/UDP Port Triggers

Use the Setup Advanced Settings - Port Triggers page to configure TCP/UDP port
triggers. Port triggering is similar to port forwarding but is dynamic. In other words,
the system does not hold the ports open indefinitely. For example, when the
residential gateway detects outgoing data on a specific IP port number set in the
Trigger Range, the resulting ports set in the Target Range will open for
incoming data. If the system detects no outgoing traffic on the Trigger Range ports
for a period of 10 minutes, the Target Range ports close. This is a safer method for
opening specific ports for special applications, such as, video conferencing
programs, interactive gaming, and file transfer in chat programs. This is safe because
the ports are dynamically triggered and not held open continuously or left open
erroneously by the router administrator. Therefore, these ports are not exposed and
vulnerable for potential hackers to discover.
gateway default advanced port triggers settings.
Click Port Triggers in the Advanced Settings section of the Setup page to access the
Setup Advanced Settings - Port Triggers page.
Setup Advanced Settings - Port Triggers Page

Triggers page.
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Setup Advanced Settings - Port Triggers Page Description

Use this link to enter and enable the port forwarding trigger and target range start
and end ports along with protocol information in the appropriate fields. The
following example illustrates how to use the port triggering feature to configure the
Microsoft X-Box Online Live for Internet gaming.
Note: For most widely used applications (including Microsoft X-Box Online Live),
the built-in firewall automatically maps and opens ports required for that
application while the application is in use.
1 In the first row, enter 88 in both Start Port and End Port fields.
2 In the same row, select UDP from the drop-down list in the Protocol field, and
then select the box in the Enable field.
3 In the second row, enter 3074 in both Start Port and End Port fields.
4 In the same row as the second entry, select Both, and then select the box in the
Enable field.
5 Click Apply to apply and save your new port forwarding settings.
Configuring the DMZ Host

Use the Setup Advanced Settings - DMZ Host page to configure an IP address that is
visible to the WAN. DMZ hosting is commonly referred to as exposed host, and
allows you to specify the default recipient of WAN traffic that Network Address
Translation (NAT) is unable to translate to a known local PC. DMZ allows one IP
address to be unprotected while others remain protected.
gateway default advanced DMZ host settings.
Click DMZ Host in the Advanced Settings section of the Setup page to access the
Setup Advanced Settings - DMZ Host page.
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Setup Advanced Settings - DMZ Host Page

The following illustration is an example of the Setup Advanced Settings - DMZ Host
page.
Setup Advanced Settings - DMZ Host Page Description

Use this link to place a Private LAN IP device, for example, an FTP, Mail, or web
server directly on the Internet (bypassing the firewall). You set the server with a
fixed IP address as a DMZ Host by entering its IP address in the DMZ Address field.
Make sure the IP address used is not in the range of addresses delivered by the built-
in DHCP server. After setting up a DMZ Host, all ports on this device are open to
the Internet. You may configure only one PC to be the DMZ host. DMZ is generally
used for PCs running problem applications that use random port numbers and do
not function correctly with the specific port triggers or port forwarding setups
described earlier in this guide. After entering a DMZ Address, click Apply to apply
and save your new DMZ Host setting.
Configuring VPN Termination

Use the Setup Advanced Settings - VPN Termination page to configure VPN
protocols and manage VPN tunnels. A VPN is a connection between two endpoints
in different networks that allows private data to be sent securely and transparently
over public networks or other private networks. With a VPN, you can send data
securely between these two locations or networks. This is accomplished by creating a
"VPN tunnel." A VPN tunnel connects the two PCs or networks and allows data to
be transmitted over the Internet as if it were still within those networks. The VPN
tunnel uses IPsec (Internet Protocol security) to encrypt the data sent between the
two networks and encapsulate the data within a normal Ethernet/IP frame so as to
transport the private network securely and seamlessly through other public or
private networks.
A VPN provides a cost-effective and more secure alternative to using a private,
dedicated, leased line for a private network. Using industry standard encryption and
authentication techniques, an Internet Protocol Security (IPsec) VPN creates a secure
connection that operates as if you were directly connected to your local network.
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For example, a VPN allows users to sit at home and connect to his/her employer's
corporate network and receive an IP address in their private network just as though
they were sitting in their office connected to their corporate LAN.
Another advantage of a VPN network is that it all proprietary Microsoft Windows-
based networking protocols can pass through the router using the VPN tunnel to
access corporate shared network drives.
contact your service provider before you attempt to change any of the wireless home
gateway defaults advanced VPN Termination settings.
Click VPN Termination in the Advanced Settings section of the Setup page to access
the Setup Advanced Settings - VPN Termination - Status page. The VPN
Termination - Status page allows you to create, configure, and control IPsec VPN
tunnels.
Setup Advanced Settings - VPN Termination - Blank Status Page

The following illustration is an example of a blank Setup Advanced Settings - VPN
Termination - Status page. No VPN tunnels are configured.
Setup Advanced Settings - VPN Termination - Status Page with VPN Tunnel Configured
The following illustration is an example of the Setup Advanced Settings - VPN
Termination - Status page with a VPN tunnel configured.
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Setup Advanced Settings - VPN Termination - Status Page Description

This section describes the section headings and field descriptions of the Setup
Advanced Settings - VPN Termination - Status page. This page allows you to create,
configure, and control IPsec VPN tunnels.
Note: You can set up and mange up to 50 different VPN tunnels.

IPsec Endpoint Enables/disables the IPsec endpoint mode.
Name Displays the user-defined tunnel name entered from the VPN Setup
page.
Status Displays the current connection state (Connected/NOT Connected).
Control Displays one of the following three keys based on the current tunnel
enable and connection state:
Enable
Connect
Endpoint disabled
Configure Displays Edit or Delete keys used for settings management.
Add New Tunnel Allows you to create a new tunnel configuration. When you click Add
New Tunnel, the VPN Setup page opens.
Event Log Allows you to access the Event Log page. The Event Log page shows a
history of VPN connections and activity in chronological order and also
displays the IP address of both endpoints on the tunnel (local and
remote).
Note: On the Event Log page, pressing the Refresh key updates the
Event Log table to show any changes since the page was loaded.
Pressing the Clear key clears the log table of its current contents and
only the most recent data appears.
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Creating and Configuring IPsec VPN Tunnels

To create and configure IPsec VPN tunnels, click Add New Tunnel on the VPN
Termination - Status page. The VPN Setup page opens. The following illustration is
an example of the VPN Setup page.
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Setup Advanced Settings - VPN Setup Page Description

Advanced Settings - VPN Setup page. This page allows you to create, configure, and
control IPsec VPN tunnels.
Tunnel Section

Tunnel Displays existing tunnels and allows each tunnel to be individually
configured.
Name Displays the name of a group of settings for a single tunnel. If no name
is entered, the tunnels are named sequentially 1, 2, 3, and so on.
Enable/Disable Enables/disables a VPN tunnel after the tunnel is named and
configured. Click Apply to activate the selected setting (Enabled or
Disabled).
Function Keys
The following table describes the function keys associated with the Tunnel section of
the VPN Setup page.
Key Description
Delete Tunnel Allows you to delete a tunnel.
Add New Tunnel Allows you to create a heading for the tunnel settings that you can select
using the Tunnel drop-down menu.
Apply Activates the selected setting (Enabled or Disabled).
Local Endpoint Settings

The following table describes the fields in the Local endpoint settings section of the
VPN Setup page.

Address group type Allows you to select the address group type for the local VPN access
group. The following types are available:
IP subnet
Single IP address
IP address range
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Subnet Allows you to enter Subnet information based on the selected Address
group type as follows:
For IP subnet, enter the subnet.
For single IP address, enter only the specific IP address.
For IP address range, enter the starting and ending IP addresses.

Mask Allows you to enter Mask information based on the selected Address
For IP subnet, enter the subnet mask.
For single IP address, enter only the specific IP address in the

Subnet field. Leave this field blank.
For IP address range, enter the starting IP and ending IP addresses.

Identity type Allows you to select the local Identity type from one of the following
options:
WAN IP address of the router (default)
User-specified IP address
Fully qualified domain name (FQDN)
Email address
This is the identity that the far endpoint will use for identification of the
VPN termination point. The remote VPN endpoint on the other end of
the tunnel should match these settings for its remote endpoint settings.
Identity Allows you to enter the identity string after you have selected the
identity type using one of the following formats:
For IP address mode, use the format xxx.xxx.xxx.xxx.
For FQDN, use the format "yourdomain.com."
For email address, use the format "yourname@yourdomain.com."

The remote VPN endpoint on the other end of the tunnel should match
these settings for its remote endpoint settings.
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Remote Endpoint Settings

These settings control how the local endpoint (router) connects to the far VPN
termination point (the other end of the VPN tunnel).

Address group type Allows you to select the address group type for the remote VPN access
group. The following types are available:
IP subnet
Single IP address
IP address range
Subnet Allows you to enter Subnet information based on the selected Address
For IP subnet, enter the subnet.
For single IP address, enter only the specific IP address.
For IP address range, enter the starting and ending IP addresses.

Mask Allows you to enter Mask information based on the selected Address
For IP subnet, enter the subnet mask.
For single IP address, enter only the specific IP address in the

Subnet field. Leave this field blank.
For IP address range, enter the starting IP and ending IP addresses.

Identity type Allows you to select the remote Identity type from one of the following
options:
WAN IP address of the router (default)
User-specified IP address
Fully qualified domain name (FQDN)
Email address
This is the identity that the far endpoint will use for identification of the
VPN termination point. The remote VPN endpoint on the other end of
the tunnel should match these settings for its remote endpoint settings.
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Identity Allows you to enter the identity string after you have selected the
identity type using one of the following formats:
For IP address mode, use the format xxx.xxx.xxx.xxx.
For FQDN, use the format "yourdomain.com."
For email address, use the format "yourname@yourdomain.com."

Network address Allows you to enter the address type for the endpoint WAN. Choose
type one of the following options:
IP address
FQDN
Remote address Allows you to enter either the IP address or the FQDN of the remote
endpoint depending on what Network Address type you selected.
IPsec Settings
With VPN tunnels, there are two phases of Security Association (SA).
Phase 1 - Phase 1 creates an Internet Key Exchange (IKE) SA.
Phase 2 - When Phase 1 is complete, Phase 2 creates one or more IPsec SAs that
are then used to key IPsec sessions.
Field Description
Pre-shared key Allows you to enter the Pre-shared key of the firewall identifier if one
side of the VPN tunnel is using a unique firewall.
Phase 1 DH group Allows you to select one of following three Diffie-Hellman (DH)
encryption/decryption groups:
768 bits
1024 bits
1536 bits
Diffie-Hellman is a cryptographic technique that uses public and
private keys for encryption and decryption. The higher number of bits
selected, the more secure the connection.
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Field Description
Phase 1 encryption Allows you to select the form of encryption to secure the VPN
connection between endpoints. Select from the following five
encryption types:
DES
3DES
AES-128
AES-192
AES-256
You may choose any encryption type as long as the other end of the
VPN tunnel uses the same method.
Phase 1 authentication Allows you to select an authentication type for another level of
security. Select one of the following authentication types:
MD5
SHA
You may choose either authentication type as long as the other end of
the VPN tunnel uses the same method.
Note: SHA is recommended because it is more secure.
Phase 1 SA lifetime Allows you to enter the number of seconds for an individual rotating
key to last until a re-key negotiation between each endpoint occurs.
Smaller lifetimes are generally more secure since it would give a hacker
a smaller amount of time to try to crack the key. However, key
negotiation does take up bandwidth, so network throughput is
sacrificed with small lifetimes. The default setting is 28,800 seconds.
Phase 2 encryption Allows you to select the form of encryption to secure the VPN
connection between endpoints. Select from the following five
encryption types:
DES
3DES
AES-128
AES-192
AES-256
You may select any form of encryption as long as long as the other end
of the VPN tunnel uses the same method.
Note: 3DES encryption is commonly used, but AES is recommended
because it is very difficult to crack.
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Field Description
Phase 2 authentication Allows you to select an authentication type for another level of
security. Select one of the following three authentication types:
MD5
SHA
Null (none)
You may choose any authentication type as long as the other end of the
VPN tunnel uses the same method.
Note: SHA is recommended because it is more secure.
Phase 2 SA lifetime Allows you to enter the number of seconds for an individual rotating
key to last until a re-key negotiation between each endpoint occurs.
Smaller lifetimes are generally more secure since it would give a hacker
a smaller amount of time to try to crack the key. However, key
negotiation does take up bandwidth, so network throughput is
sacrificed with small lifetimes. The default setting for Phase 2 is 3,600
seconds.
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Save Configuration to Server

Use the Setup Advanced Settings - Save Configuration to Server page to save the
gateway settings to a remote server in the network. When the gateway is rebooted or
reset, the gateway will automatically retrieve its configuration file and restore the
saved settings.
Setup Advanced Settings - Save Configuration to Server Page

The following illustration is an example of the Setup Advanced Settings - Save
Configuration to Server page.
Setup Advanced Settings - Save Configuration to Server Page Description

The following table describes the fields available on the Setup Advanced Settings -
Save Configuration to Server page.

Configuration file name The name of the file that is used to store the gateway's settings
Configuration file server The IP address of a host (TFTP server) with the configuration file
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Function Keys
The following table describes the function keys available on the Setup Advanced
Settings - Save Configuration to Server page.
Key Description
Get configuration file Click to retrieve file used to store the gateway's settings.
now
Save configuration file Click to save the gateway's settings.
now
Apply Click to save changes without closing the page.
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Configure Firewall Settings

This section describes how to configure Firewall settings for the residential gateway.
Configuring Firewall Protection

Use the Setup Firewall - Options page to configure web page filtering and firewall
protection. This page allows you to enable various firewall protection filters.
gateway default firewall options settings.
Click Options in the Firewall section of the Setup page to access the Setup Firewall -
Options page.
Setup Firewall - Options Pages

The following sections provide examples of the Setup Firewall - Options pages when
the firewall option is set to provide the following levels of protection:
Off
Low
Medium
High
Note: A Low level corresponds to the previous Firewall ON setting.
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Setup Firewall - Options Page (Off)

When the SPI firewall is completely disabled, a page similar to the following
appears.
SetupFirewall - Options Page (Low)

When the SPI firewall is enabled with no ports restricted, a page similar to the
following appears.
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Setup Firewall - Options Page (Medium)

When the SPI firewall is enabled with a list of Allowed Services that are allowed
through the firewall, a page similar to the following appears.
Setup Firewall - Options Page (High)

When the SPI firewall is enabled with a shortened list of Allowed Services that are
allowed through the firewall, a page similar to the following appears.
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Setup Firewall - Options Pages Description

This section describes the section headings and fields descriptions of the Setup
Firewall - Options pages.
Note: If you make changes in any of the fields in a Setup Firewall - Options page,
click Apply to apply and save your Firewall settings.
The following table provides a description of each field name within the Setup
Firewall - Options page.

Filter Proxy Enables/disables proxy
Filter Cookies Enables/disables cookie blocking. This feature filters the unsolicited
delivery of cookies to devices from the Internet to devices in your
private local network. Cookies are computer files that contain
personal information or web surfing behavior data.
Filter Java Applets Enables/disables java applets. This feature helps to protect the
devices in your private network from irritating or malicious Java
applets that are sent, unsolicited, to devices in your private network
from the Internet. These applets run automatically when they are
received by a PC.
Filter ActiveX Enables/disables ActiveX controls. This feature helps to protect the
devices in your private network from irritating or malicious ActiveX
controls that are sent, unsolicited, to devices in your private
network from the Internet. These ActiveX controls run
automatically when they are received by a PC.
Filter Popup Windows Enables/disables popup windows. Some commonly used
applications employ popup windows as part of the application. If
you disable popup windows, it may interfere with some of these
applications.
Block Fragmented IP Enables/disables filtering of fragmented IP packets. This feature
Packets helps protect your private local network from Internet based denial
of service attacks.
Port Scan Detection Enables/disables the gateway from responding to Internet based
port scans. This feature is designed to protect your private local
network from Internet based hackers who attempt to gain
unsolicited access your network by detecting open IP ports on your
gateway.
IP Flood Detection Blocks malicious devices that are attempting to flood devices or
networks with illegal broadcast packets. Also referred to as
broadcast storm. The default setting is OFF.
Firewall Protection Enables/disables the firewall. When the firewall is enabled, the
firewall will allow most commonly used applications to
automatically open IP ports and pass data without any special setup
or manual port configuration.
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Setup Firewall - Options Page Description

Note: If you make changes in any of the fields in the Setup Firewall - Options page,
click Apply to apply and save your Firewall settings.
The following table provides a description of each field name within the Setup

Filter Proxy Enables/disables proxy.
Filter Cookies Enables/disables cookie blocking. This feature filters the
unsolicited delivery of cookies to devices from the Internet to
devices in your private local network. Cookies are computer files
that contain personal information or web surfing behavior data.
Filter Java Applets Enables/disables java applets. This feature helps to protect the
devices in your private network from irritating or malicious Java
applets that are sent, unsolicited, to devices in your private network
from the Internet. These applets run automatically when they are
received by a PC.
Filter ActiveX Enables/disables ActiveX controls. This feature helps to protect the
devices in your private network from irritating or malicious
ActiveX controls that are sent, unsolicited, to devices in your
private network from the Internet. These ActiveX controls run
automatically when they are received by a PC.
Filter Popup Windows Enables/disables popup windows. Some commonly used
applications employ popup windows as part of the application. If
you disable popup windows, it may interfere with some of these
applications.
Block Fragmented IP Enables/disables filtering of fragmented IP packets. This feature
Packets helps protect your private local network from Internet based denial
of service attacks.
Port Scan Detection Enables/disables the gateway from responding to Internet based
port scans. This feature is designed to protect your private local
network from Internet based hackers who attempt to gain
unsolicited access your network by detecting open IP ports on your
gateway.
IP Flood Detection Blocks malicious devices that are attempting to flood devices or
networks with illegal broadcast packets. Also referred to as
broadcast storm.
Firewall Protection Enables/disables the firewall. When the firewall is enabled, the
firewall will allow most commonly used applications to
automatically open IP ports and pass data without any special
setup or manual port configuration.
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Configuring Firewall Event Logging and E-mail Alerts

Use the Setup Firewall - Event Logging page to access the firewall event log and
allows you to enter your e-mail address in order for you to receive e-mail alerts
related to firewall attacks by hackers.
Note: If you are not familiar with the settings detailed in this section, contact your
service provider before you attempt to change any of the residential gateway default
firewall event logging settings.
Click Event Logging in the Firewall section of the Setup page to access the Setup
Firewall - Event Logging page.
Setup Firewall - Event Logging Page

The following illustration is an example of the Setup Firewall - Event Logging page.
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Setup Firewall - Event Logging Page Description

The Setup Firewall - Event Logging page shows events captured by the firewall. The
log displays the following items:
Description of the event
Number of events that have occurred
Last occurrence of an event
Target and source addresses
You can configure the system to send e-mails regarding log events to the
administrator in order for the administrator to monitor the firewall.
Firewall - Event Logging page.

Enable E-mail Address Allows you to enter the e-mail address of the person who monitors
the firewall. When an event occurs, it will be logged and an e-mail
will be sent to this address automatically reporting the event.
SMTP Server Name Allows you to enter the mail server name of your outgoing mail
server, or the mail server of your Internet service provider (ISP).
E-mail Alerts Allows you to enable or disable sending e-mail alerts.
Description Describes what event was detected by the gateway's firewall.
Count Displays the number of times the event has been detected.
Last Occurrence Displays the time the last occurrence of this event was detected.
Target Displays the IP address of the device in your private local network to
which the event was directed along with the IP port number targeted
by the event.
Source Displays the IP address of the Internet based source of the event
along with the IP port number used by that device.
Function Keys
The following function keys appear on the Setup Firewall - Event Logging page.
Key Description
E-mail Log Allows you to force the system to send an e-mail alert even if the
E-mail Alerts box is left unchecked.
Clear Log Allows you to clear all entries in the log.
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Configure Parental Control Settings

This section describes how to configure Parental Control settings for the residential
gateway.
Configuring Parental Control

Use the Setup Parental Control - User Setup page to configure parental controls on
the residential gateway, and to add or delete the individuals who are authorized to
set parental controls.
parental control settings.
Click User Setup in the Parental Control section of the Setup page to access the
Setup Parental Control - User Setup page.
Setup Parental Control - User Setup Page

The following illustration is an example of the Setup Parental Control - User Setup
page.
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Setup Parental Control - User Setup Page Description

Parental Control - User Setup page. This page allows you to set up user profiles.
Each profile can be assigned customized levels of Internet access as defined by the
access rules assigned to that user's profile.
Note: Once you define and enable user profiles, each user must sign-on each time
they wish to access the Internet. The user can sign-on when the pop-up sign-on
screen appears in their web browser. The user must enter their correct user name
and password in order to gain Internet access.
Important:
Make sure to disable pop-up blockers on your web browser when using user
profiles.
User names and passwords are case-sensitive.

Add User Allows you to add a new user profile. Enter the name of the user
and click the Add User button to add the user to the list.
User Settings Allows you to edit a user profile by using the drop-down menu to
edit a user profile. The drop-down menu allows you to recall the
profile to be edited. User names and passwords are case-sensitive.
Make sure to check the Enable box to activate the user profile. If a
profile is not active, that user will not have any access to the
Internet.
To remove a user profile, use the drop-down menu to select the
user to be removed and click the Remove User button.
Password Enter the selected user's password in this field. Each user must
enter their user name and password each time they use the Internet.
User names and passwords are case-sensitive.
Note: The gateway will allow each user access to the Internet,
subject to the rules selected on this page for that user.
Re-Enter Password Re-enter the same password for confirmation of the password in
the previous field.
Trusted User Check this box if the currently selected user is to be designated a
trusted user. Trusted users are not subject to Internet access rules.
Content Rule Select the Content Rule for the current user profile. Content Rules
must first be defined by going to the Rules Configuration page. You
can access the Rule Configuration page by clicking the Basic Rules
link under the Parental Control section of the Setup page.
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Time Access Rule Select the Time Access Rule for the current user profile. Time
Access Rules must first be defined by going to the Time of Day
Filter page. You can access the Time of Day Filter page by clicking
the Time of Day Rules link under the Parental Control section of
the Setup page.
Session Duration 1440 minutes (factory default).
Enter the amount of time in minutes that the user will be granted
Internet access beginning at the time they sign on using their user
name and password.
Note: Set the Session Duration to 0 (zero) to prevent session
timeout.
Inactivity time 60 minutes (factory default).
Enter the amount of time during a user session where there is no
Internet access activity, indicating that the user is no longer online.
If the inactivity timer is triggered, the user session will be closed
automatically. In order to regain Internet access, the user must log
in again with their user name and password.
Note: Set the Inactivity time value to 0 (zero) to prevent timeout
due to inactivity.
Available Rules Lists available rules. Apply a rule by selecting it from the list and
adding it to the current user profile.
Note: This field appears only if rules have been created. Create
rules using the Parental Control Setup pages that follow next.
Current Used Rules Lists rules in use for the current user profile. You can apply a
maximum of four rules to each user profile.
Note: This field appears only when a rule is associated with a user
profile.
Function Keys
The following function keys appear on the Setup Parental Control - User Setup page.
Key Description
Add User Adds and saves a new user to the list of user profiles.
Remove User Removes the selected user from the list of user profiles.
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Configuring Parental Control Basic Rules

Use the Setup Parental Control - Basic Setup page to select the rules that block
certain Internet content and certain websites.
Click Basic Rules in the Parental Control section of the Setup page to access the
Setup Parental Control - Basic Setup page.
Setup Parental Control - Basic Setup Page

The following illustration is an example of the Setup Parental Control - Basic Setup
page.
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Setup Parental Control - Basic Setup Page Description

Parental Control - Basic Setup page. This page allows you to create Internet access
rules based on the content found in the URLs of Internet sites.

Parental Control Allows you to enable or disable parental controls. To enable
Activation parental controls, select the Enable Parental Control check box and
click Apply. To disable parental controls, clear the Enable Parental
Control check box and click Apply.
Rule Configuration Allows you to add a new content rule. Enter the name of the rule
and click the Add Rule button to add the content rule to the list.
Content rules are used to restrict Internet access based on IP
addresses, domains, and keywords found in the URLs of Internet
sites.
Note: It may be useful to set up your first rule as No Rule,
without any restrictions or settings. This setting will allow you to
assign No Rule status to users who are not subject to content-
related access restrictions.
Rule Settings Allows you to edit a content rule by using the drop-down menu to
recall the rule to be edited.
To remove a user profile, use the drop-down menu to select the
rule to be removed and click on the Remove Rule button.
Keyword List Allows you to create a list of keywords. Any attempt to access a
URL that contains any of the keywords in this list will be blocked
by the gateway.
Blocked Domain List Allows you to create a list of domains that the gateway should
block access to. Any attempt to access any of the domains in this
list will be blocked by the gateway.
Allowed Domain List Allows you to create a list of domains to which the gateway allows
access.
Override Password Allows you to create a password to temporarily override user
access restrictions to a blocked Internet site.
Re-enter Password Re-enter the same password for confirmation of the override
password in the previous field.
Duration Allows you to designate an amount of time in minutes that the
Override password will allow temporary access to a restricted
Internet site.
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Function Keys
The following function keys appear on the Setup Parental Control - Basic Setup
page.
Key Description
Add Rule Adds and saves a new Rule to the list of content Rules.
Remove Rule Removes the selected rule from the content rule list.
Add/Remove Allows you to add new keywords to the list or to delete selected
Keyword keywords from the list.
Add/Remove Domain Allows you to add new domains to the list or to delete selected
domains from the list.
Add/Remove Allows you to add new domains to the list or to delete selected
Allowed Domain domains from the list.
To use Keyword and Domain Blocking

Keyword and Domain blocking allows you to restrict access to Internet sites by
blocking access to those sites based on a word or a text string contained in the URLs
used to access those Internet sites.
Domain blocking allows you to restrict access to websites based on the site's domain
name. The domain name is the portion of the URL that precedes the familiar .COM,
.ORG, or .GOV extension.
Keyword blocking allows you to block access to Internet sites based on a Keyword
or text string being present anywhere in the URL, not just in the domain name.
Note: The Domain blocking feature blocks access to any domain in the Domain List.
It will also block domains, any portion of which contains an exact match to entries in
the list.
For example, if you enter example.com as a domain, any site that contains
example.com will be blocked. Generally, you do not want to include www. in a
domain dame since doing so limits the blocking to only the site that matches that
domain name exactly. For instance, if you enter www.example.com into the list, only
the one site that matches that name exactly will be blocked. Consequently, if you do
not include the www., then all sites within and associated with example.com
will be blocked.
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Configuring Parental Control Time of Day Access Filters

Use the Setup Parental Control - Time of Day Access Filter page to configure web
access filters to block all Internet traffic to and from specific network devices based
on day of week and time of day settings that you select.
Click Time of Day Rules in the Parental Control section of the Setup page to access
the Parental Control - Time of Day Access Filter page.
Setup Parental Control - Time of Day Access Filter Page

The following illustration is an example of the Setup Parental Control - Time of Day
Access Filter page.
Note: The residential gateway uses the network time of day clock that is managed by
your data service provider. The time of day clock must be accurate and represent the
time of day in your time zone for this feature to operate properly. Verify that the
Status and Set Time pages reflect the correct time of day. If they do not reflect the
correct time of day, contact your data service provider. You can also adjust your
settings to account for the difference.
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Function Keys
The following function keys appear on the Setup Parental Control - Time of Day
Access Filter page.
Key Description
Add Allows you to add a new Time of Day access filter or rule. Enter the
name of the filter and click the Add key to add the filter to the list.
Time of Day rules are used to restrict Internet access based on the
day and time.
Remove Removes the selected filter from the Time of Day filter list.
Configure Parental Control Event Reporting

Use the Setup Parental Control - Event Log page to view events captured by the
parental control event-reporting feature.
Click Local Log in the Parental Control section of the Setup page to access the Setup
Parental Control - Event Log page.
Setup Parental Control - Event Log Page

The following illustration is an example of the Setup Parental Control - Event Log
page.
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Setup Parental Control - Event Log Page Description

Parental Control - Event Log page. This page allows you to track, by user, any
attempts made by that user to access Internet sites that are restricted.

Last Occurrence Displays the time of the most recent attempt to access a restricted
Internet site.
Target Displays the URL of the restricted site.
User Displays the user who attempted a restricted site.
Source Displays the IP address of the PC that was used when attempting to
access a restricted website.
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Configure Wireless Settings

This section describes how to configure Wireless settings for the residential gateway.
Configuring Your Wireless Access Point Parameters

Use the Setup Wireless - Basic page to configure your wireless access point (WAP)
parameters, including SSID and channel number.
gateway default wireless basic settings.
Click Basic in the Wireless section of the Setup page to access the Setup Wireless -
Basic page.
Setup Wireless - Basic Page

The following illustration is an example of the Setup Wireless - Basic page showing
the factory default settings.
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Setup Wireless - Basic Page Description

Wireless - Basic page.
Note: If you make changes in the Setup Wireless - Basic page, click Apply to apply
and save your wireless basic settings.

Access Point Allows you to turn the access point on the gateway on or off.
Service Set Identifier Identifies the name assigned to this access point.
(SSID)
Note: The factory default for the SSID field is the last 6 digits of the
cable modems MAC address as found on the label. The factory
default for the SSID field is either the last 6 digits of the cable
modems MAC address as found on the product label attached to
your gateway, or the SSID specified on the product label. As a
good security practice, we recommend that you change the default
SSID to one that is unique to your wireless network.
Basic Service Set Identifies the MAC address of the wireless access point.
Identifier (BSSID)
Network Type Allows you to select Open or Closed for your network type,
Country Allows you to select the country in which you are using your
access point.
New Channel (1-11) Allows setting a communications channel for your access point,
Note: Wireless networking channels overlap. Channels 1, 6, and 11
do not overlap with each other. For best performance, select one of
these channels. If there are other access points in use in the area,
select one of these channels that is farthest away from the other
access points.
Example: If channel 8 is in use by another access point, use channel
1 for your wireless network.
Note: If your wireless network is not operating correctly, or if
external devices are interfering with your signal, select a different
channel. Use your PC wireless utility software to scan for other
access points in your area.
Channel Width Allows setting the channel width for 802.11n radios. Default is 20
MHz channel.
Current Channel Identifies the present channel the WAP is using.
Encryption Mode Shows current encryption mode.
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Configuring Your Wireless Network Security and Encryption Parameters

Use the Setup Wireless - Security page to configure your WAP wireless equivalent
privacy (WEP) encryption keys and authentication.
gateway default wireless security settings.
Click Security in the Wireless section of the Setup page to access the Setup Wireless -
Security page.
Important: Your residential gateway ships from the factory with WPA security
enabled to provide you with a basic level of wireless network security. To gain initial
access to your wireless network, select WPA security on your computer's wireless
adapter and enter the WPA key to match the key setup in your gateway. The factory
default WPA key in the gateway is the serial number of the device. You can continue
to use this factory default key. However, to maximize your wireless security, it is
highly recommended that you use something other than the factory default key.
Using Wi-Fi Protected Setup (WPS)

Wi-Fi Protected Setup (WPS) allows you to easily attach wireless devices that also
support WPS. When WPS is enabled and activated, you can attach other wireless
clients with the press of a button or by entering the station PIN.
After enabling WPS, you can activate the automatic registration by clicking the Start
WPS button in the WPS section of the Setup Wireless - Security page.
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Setup Wireless - Security Page

The following illustration is an example of the Setup Wireless - Security page.
Setup Wireless - Security Page Description

Wireless - Security page.
wireless security settings. If you make changes in the Setup Wireless - Security page,
click Apply to save your wireless security settings.
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Network Network Authentication allows only authorized users to gain
Authentication access to your wireless network. Only users with an authorized
user name, password, or pre-shared key are allowed access to the
wireless network.
Select from the following Network Authentication protocols:
Primary Network
WPA
WPA-PSK
WPA2
WPA2-PSK
Note: Network Authentication restricts access to your wireless
network to only authorized computers or users. Authentication
does not protect the data you send over the wireless network
connection. You must enable encryption to protect data that is
transmitted over your wireless network.
WPA/WPA2 Allows you to select a WPA/WPA2 security method. The factory
Encryption default security is WPA-PSK.
TKIP (Temporal Key Integrity Protocol)
AES (Advanced Encryption Standard) - factory default
TKIP-AES
WPA Pre-Shared Key Allows you to set a WPA Pre-Shared key. Enter a text string in this
field. The text string or phrase is used to generate a unique set of
encryption keys for your network. Use this string to set up wireless
devices in your network.
The factory default security key is the 9-digit serial number of the
gateway. For example: 20167792. See What Types of Service
Accounts Do I Need? (on page 11) for the location of the serial
number on the label.
The PSK can be either a text string or a 64 character

hexadecimal number.
The text string must be an ASCII character string with a

minimum of 8 characters but no more than 63.
Note: Not all wireless adapter devices support PSK. For these
devices, you must enter the encryption keys exactly as they appear
in the in wireless gateway fields in the preceding illustration of the
Setup Wireless Security page.
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RADIUS Server Allows you to enter the IP address of the RADIUS server used for
authentication and encryption key derivation.
This field is used with 802.1x and WPA Network

Authentication.
The factory default for this field is 0.0.0.0.

RADIUS Port Determines the port number of the RADIUS server. The port
number is usually 1812 (factory default) or 1645, depending on the
server used.
This field is used with 802.1x and WPA Network Authentication.
RADIUS Key Allows you to set the Shared Secret key for your RADIUS
connection.
The factory default for this field is empty.
This field is used with 802.1x and WPA Network

Authentication.
Group Key Rotation Allows you to set the WPA Group Key Rotation Interval in
Interval seconds. This only applies when WPA or WPA2 Network
Authentication is enabled.
Set this value to 0 (factory default) to disable periodic rekeying. The
valid range is 1 to 4,294,967,295 seconds.
WPA/WPA2 Re-auth Allows you to set the WPA/WPA2 Re-authorization Interval in
Interval seconds. This only applies when WPA/WPA2 Network
Authentication is enabled.
Set this value to 0 (factory default) to disable periodic rekeying. The
valid range is 1 to 4,294,967,295 seconds.
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WEP Encryption Allows you to enable data encryption to help secure the data that is
sent over your wireless network.
WEP 128-bit
128-bit or 64-bit static key data encryption can be selected when

the network is configured to have no authentication.
128-bit static key data encryption is automatically selected

when 802.1x network authentication is enabled.
Notes:
Static key authentication uses one of the four encryption keys,

as defined below, to encrypt your data. You must manually
change keys. The keys do not change or rotate automatically as
they do with TKIP.
64-bit and 40-bit encryption are two different names for the
same encryption.
same encryption.
Shared Key Allows you to determine if Shared Key Authentication is used in
Authentication the network. Shared Key Authentication can be used when there is
no other network authentication in the network.
Optional (factory default) - Wireless clients can associate with

the wireless access point without authentication.
Required - Only wireless clients with a valid network key are

allowed to associate with the access point.
802.1x Authentication Allows you to use 802.1x authentication with WEP encryption
(similar to when WPA or WPA2 is enabled).
Network Keys Select these keys for use with Encryption Mode set to 64-bit
1 through 4 encryption. Enter 5-byte values for a Key. You do not have to set all
64 bit keys four Keys. Only one Key is used for a home network. Each value is
represented in hexadecimal. Use only these numbers or letters: 0, 1,
2, 3, 4, 5, 6, 7, 8, 9, a, b, c, d, e, and f to set up your encryption keys.
Note: It is generally a good practice to use only lowercase letters
when entering WEP encryption keys. Uppercase letters can
sometimes be confused with numbers. For example, the uppercase
letter B is often mistaken for the number 8. Using lowercase
characters minimizes the risk of confusing characters when copying
keys from one device to another. Uppercase characters will
automatically be converted to lowercase when the key or keys are
applied and saved to memory.
Use two numbers or letters in each box. Record your Key values.
You will need these Key values when you set up your client
wireless adapter. The Key values in each wireless network device
or must match.
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Network Keys Select these keys for use with Encryption Mode set to 128-bit
1 through 4 encryption. Enter 13-byte values for a Key. You do not have to set
128 bit keys all four Keys. Usually only one is needed for a home network. Each
value is represented in hexadecimal. Use only these numbers or
letters: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, a, b, c, d, e, and f to set up your
encryption keys.
It is generally a good practice to use only lowercase letters when
entering WEP encryption keys. Uppercase letters can sometimes be
confused with numbers. For example, the uppercase letter B is
often mistaken for the number 8. Using lowercase characters
minimizes the risk of confusing characters when copying keys from
one device to another. Uppercase characters will automatically be
converted to lowercase when the key or keys are applied and saved
to memory.
Use two numbers or letters in each box. Record your Key values.
You will need these Key values when you set up your client
wireless adapter. The Key values in each wireless network device
must match.
Current Network Key Allows you to select which of the four 64-bit or 128-bit keys to use
to encrypt your data when you are using encryption that requires
the manual entry of an encryption key. Only one WEP key is in use
at a time. You must manually change keys. They do not change
automatically.
Notes:
same encryption.
same encryption.
PassPhrase Automatically generates WEP encryption keys required to
communicate with the network.
Although not required for WEP operation, use of a PassPhrase can
simplify the configuration and setup of each of your client wireless
adapters.
Using a PassPhrase eliminates the need to manual enter lengthy
encryption keys and reduces the chance of error associated with
entering entry of large numbers.
Important: Click Generate WEP Keys when complete.
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Wi-Fi Protected Setup (WPS) Section

The selections available in this section allow you to configure WPS.

WPS Config Allows you to enable or disable WPS.
Device Name Allows you to enter your device name.
WPS Setup AP Section

The selections available in this section allow you to use PIN-protected security.

PIN Identifies the personal identification number (PIN) of a device trying
to connect.
Status Displays WPS status.
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WPS Add Client Section

The selections available in this section allow you to add a WPS client.

Add a Client Allows you to select your WPS method (push button or
PIN).
WPS Status Displays WPS status.
Function Keys
Keys Description
Generate WEP Keys Automatically generates four WEP keys based on the
PassPhrase entry.
Notes:
For 64-bit WEP, four unique 64-bit WEP keys will be

generated.
For 128-bit WEP, only one 128-bit WEP key will be

generated. The same key will be entered into all four
key locations.
Apply Saves all additions, edits, and changes for the associated
section.
Start WPS Starts WPS after you select your WPS Method.
Generate PIN Code Automatically generates a PIN code.
Configuring Wireless Data Rates and Wi-Fi Thresholds

Use the Setup Wireless - Advanced page to configure your WAP data rates and
wireless fidelity (Wi-Fi) thresholds.
gateway default wireless advanced settings.
Click Advanced in the Wireless section of the Setup page to access the Setup
Wireless - Advanced page.
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Setup Wireless - Advanced Page Example for 802.11g Radios

The following illustration is an example of the Setup Wireless - Advanced page for
802.11g radios.
Note: We recommend that you do not change the default wireless settings that are
shown in the illustration unless you are instructed to do so by your service provider.
Setup Wireless - Advanced Page Description for 802.11g Radios

Wireless - Advanced page for 802.11g radios.
Note: If you make changes in the Setup Wireless - Advanced page, click Apply to
apply and save your wireless advanced settings.

54G Network Mode Allows you to optimize the performance of your wireless network
using one of the following options:
Max compatibility (factory default)

Allows the access point to interpolate with 802.11b and 802.11g
wireless client devices and minimizes interference with nearby
802.11b wireless networks.
Only 11G
Maximum throughput. In this mode, the wireless access point
accepts only 802.11g wireless clients. Setting the device in this
mode may degrade the operation of nearby 802.11b and 802.11n
wireless networks.
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Basic Rate Set Allows you to select the Basic Rate Set.
Xpress Technology Allows you to enable or disable Xpress Technology.
Afterburner Allows you to enable or disable Afterburner Technology.
Technology
54g Protection Allows you to prioritize 802.11g communication when there is a mix
of 802.11b and 802.11g devices in the wireless network using one of
the following options:
Auto (factory default)

Allows 802.11b and 802.11g cells to interoperate seamlessly.
Off
Maximum performance. Networks with 802.11g-only wireless
client devices.
Rate Allows you to fix the data rate for wireless connections. The
following data rates are available:
Auto (factory default), 1 Mbps, 2 Mbps, 5.5 Mbps, 6 Mbps, 9 Mbps,
11 Mbps, 12 Mbps, 18 Mbps, 24 Mbps, 36 Mbps, 48 Mbps, 54 Mbps
Note: In the automatic mode, data rate is a function of signal strength
and signal quality.
Output Power Allows you to adjust the relative output power of your gateway
wireless transmitter. The following settings are available:
100% (factory default), 75%, 50%, and 25%.
Beacon Interval Displays the time interval that the WAP uses to announce itself to
remote devices. The Beacon Interval should be left at 100ms for
compliance with most client cards. The Beacon Interval specifies how
often packets are sent by the Access Point (AP) to synchronize a
wireless network and its clients.
DTIM Interval Displays the time interval between Broadcasts/Multicast
transmissions. The DTIM (Delivery Traffic Indication Message)
Interval is a countdown informing the wireless clients of the next
window for listening to broadcast and multicast messages. When the
AP has buffered broadcast or multicast messages for associated
clients, it sends the next DTIM with a DTIM Interval value. AP
clients hear the beacons and awaken to receive the broadcast and
multicast messages. The DTIM Interval should be left at 3 ms for
compliance with most client cards.
Fragmentation Allows you to set the fragmentation threshold. This threshold should
Threshold be set equivalent to the maximum Ethernet frame size allowable on
the link including overhead (1536 bytes). Lesser settings can damage
data throughput as large frames could be fragmented or collisions
could occur. The factory default is 2346.
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RTS Threshold Determines at what packet size beyond which the ready to
send/clear to send (RTS/CTS) mechanism is invoked. The factory
default is 2347.
Short Retry Limit The number of times the gateway transmits an unacknowledged
unicast frame that is shorter than the RTS threshold before
discarding the frame. The factory default is 7.
Long Retry Limit The number of times the gateway transmits an unacknowledged
unicast frame that is longer than the RTS threshold before discarding
the frame. The factory default is 4.
Setup Wireless - Advanced Page Example for 802.11n Radios

The following illustration is an example of the Setup Wireless - Advanced page for
802.11n radios.
Note: We recommend that you do not change the default wireless settings that are
shown in the illustration unless you are instructed to do so by your service provider.
Setup Wireless - Advanced Page Description for 802.11n Radios

Wireless - Advanced page for 802.11n radios.
Note: If you make changes in the Setup Wireless - Advanced page, click Apply to
apply and save your wireless advanced settings.
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Network Mode Allows you to optimize the performance of your wireless network
using one of the following options:
Mixed (factory default)

Allows the access point to interpolate with 802.11b, 802.11g, and
802.11n wireless client devices and minimizes interference with
nearby 802.11b wireless networks.
G Only
Locks data rates to 802.11g only rates. This will optimize
performance for these devices, but will limit the throughput of
802.11n clients and disallow 802.11b clients.
B/G Mixed
Locks data rates to 802.11b/g rates. This will optimize
performance for these devices, but will limit the throughput of
802.11n and 802.11b clients.
Basic Rate Set Allows you to select the Basic Rate Set. Options are Auto and ALL.
CTS Protection Mode Allows you to manually control the protection mechanisms used to
operate with legacy clients (802.11b).
Auto (factory default)

Allows 802.11b/g/n cells to interoperate seamlessly.
Off
Will affect the throughput of the cell in the presence of 802.1b
clients.
Rate Allows you to fix the data rate for wireless connections. The
following data rates are available:
Auto (factory default), 1 Mbps, 2 Mbps, 5.5 Mbps, 6 Mbps, 9 Mbps,
11 Mbps, 12 Mbps, 18 Mbps, 24 Mbps, 36 Mbps, 48 Mbps, 54 Mbps,
and MCS 0-15 rates which are a function of channel width.
The rates available will be based on the Network Mode chosen
previously.
Note: In the automatic mode, data rate is a function of signal
strength and signal quality.
Configuring Wireless Access Point Access Control

Use the Setup Wireless - Access Control page to configure your wireless access point
access control.
4042835 Rev A 97
Click Access Control in the Wireless section of the Setup page to access the Setup
Wireless - Access Control page.
Setup Wireless Access Control Page

The following illustration is an example of the Setup Wireless - Access Control page.
Setup Wireless - Access Control Page Description

Wireless - Access Control page.

Access restriction When encryption is enabled, this selection allows you to choose one of
the following options from the drop-down list:
Disable (factory default)No access restrictions based on MAC

address of wireless access devices.
AllowAllows wireless access to only the MAC addresses listed in

the Access List.
DenyDenies wireless access to only the MAC address listed in

the Access List.
Closed Network Allows you to disable or enable the network to prevent access by
wireless clients. When ON is selected, the access point does not
broadcast the SSID. The client device must be configured manually
with the SSID and the MAC address of the access point in order to
access with wireless network.
Access List Displays the MAC address of the clients that are subject to wireless
access control.
98 4042835 Rev A

Connected Clients Displays the Host Name, IP Address, and Client ID of wireless clients
that are connected to (associated with) the gateway modem.
Function Keys
The following function keys appear on the Setup Wireless - Access Control page.
Key Description
Apply Applies and saves the values you enter into the fields without closing
the screen.
Clear All Clears the Access List.
Remove Removes entries from the Access List.
Add Adds a client to the Access List using the MAC address of the client.
Configuring Remote Bridges

Use the Setup Wireless - Bridging page to configure your configure remote bridges.
contact your service provider before you attempt to change any of the wireless home
Click Bridging in the Wireless section of the Setup page to access the Setup Wireless
- Bridging page.
Setup Wireless Access Control Page Example

The following illustration is an example of the Setup Wireless - Bridging page.
4042835 Rev A 99
Setup Wireless - Bridging Page Description

The Setup Wireless - Bridging page allows you to Enable or Disable wireless
bridging and to add remote bridges. Click Apply to apply and save your new
settings.
100 4042835 Rev A

4 Chapter 4
Operation of Front Panel
Indicators
Introduction
This section describes the behavior of the front panel indicators when
the residential gateway is first powered up, during normal operations,
and in special conditions.
In This Chapter
Initial Power Up, Calibration, and Registration (AC Power
applied) ................................................................................................ 102
Normal Operations (AC Power Applied) ....................................... 104
Special Conditions .............................................................................. 105
4042835 Rev A 101

Chapter 4 Operation of Front Panel Indicators
Initial Power Up, Calibration, and Registration (AC

Power applied)
The following chart illustrates the sequence of steps and the corresponding
appearance of the residential gateway front panel LED status indicators during
power up, calibration, and registration on the network when AC power is applied to
the residential gateway. Use this chart to troubleshoot the power up, calibration, and
registration process of your residential gateway.
Note: After the residential gateway completes Step 7 (Data Network Registration
Complete), the residential gateway proceeds immediately to Normal Operations. See
Normal Operations (AC Power applied) (on page 104).
Front Panel LED Status Indicators During Initial Power Up, Calibration, and
Registration
Part 1, High Speed Data Registration
Step: 1 2 3 4 5 6
Front Panel Self Downstream Downstream Ranging Requesting IP Request High Speed
Indicator Test Scan Signal Lock Address Data Provisioning
File
1 POWER On On On On On On
2 DS On Blinking On On On On
3 US On Off Off Blinking On On
4 ONLINE On Off Off Off Off Blinking
5 LINK On On or Blinking On or Blinking On or On or Blinking On or
Blinking Blinking
6 WIRELESS On On or Blinking On or Blinking On or On or Blinking On or
ON/OFF Blinking Blinking
(Optional)
7 WIRELESS Off On or Blinking On or Blinking On or On or Blinking On or Blinking
SETUP Blinking
8 TEL 1 On Off Off Off Off Off
9 TEL 2 On Off Off Off Off Off
(Optional)
102 4042835 Rev A

Initial Power Up, Calibration, and Registration (AC Power applied)
Front Panel LED Status Indicators During Initial Power Up, Calibration, and
Registration
Part 2, Telephone Registration
Step: 7 8 9 10 11
Front Panel Data Network Requesting Request Restarting Voice Telephone

Indicator Registration Telephone IP Telephone Service Registration
Complete Address Provisioning File Complete
1 POWER On On On On On
2 DS On On On On On
3 US On On On On On
4 ONLINE On On On On On
5 LINK On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking
6 WIRELESS On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking

ON/OFF
(Optional)
7 WIRELESS On or Blinking Off On On or Blinking On or Blinking
SETUP
8 TEL 1 Off Blinking Off Blinking On
9 TEL 2 Off Off Blinking Blinking On

(Optional)
4042835 Rev A 103

Chapter 4 Operation of Front Panel Indicators
Normal Operations (AC Power Applied)

The following chart illustrates the appearance of the residential gateway front panel
LED status indicators during normal operations when AC power is applied to the
gateway.
Front Panel LED Status Indicators During Normal Conditions

Front Panel Indicator Normal Operations
1 POWER On
2 DS On
3 US On
4 ONLINE On
5 LINK On - When a single device is connected to the Ethernet port and
no data is being sent to or from the residential gateway
Blinks - When an Ethernet device is connected and data is being

transferred between the consumer premise equipment (CPE) and
the wireless home gateway
Off - When no devices are connected to the Ethernet ports

6 WIRELESS On - When the wireless access point is enabled and operational
ON/OFF
Blinks - When data is being transferred between the CPE and the
wireless home gateway
Off - When the wireless access point is disabled

7 WIRELESS Off - When wireless setup is not active
SETUP
Blinks - When wireless setup is active to add new wireless clients
on the wireless network
8 TEL 1 On - When telephony service is enabled
Blinks - When line 1 is in use

9 TEL 2 On - When telephony service is enabled
(Optional)
Blinks - When line 2 is in use
Note: In addition to the status shown in the previous table, some service providers
use color-coded LEDs to indicate detailed channel bonding and data link status. For
additional information about color-coded LEDs, check with your service provider.
104 4042835 Rev A

Special Conditions
Special Conditions
The following chart describes the appearance of the residential gateway front panel
LED status indicators during special conditions to show when you have been denied
network access.
Front Panel LED Status Indicators During Special Conditions

Front Panel Indicator Network Access Denied
1 POWER On
2 DS Slow Blinking
(once per second)
3 US Slow Blinking
(once per second)
4 ONLINE Off
5 LINK On
6 WIRELESS Off
On/OFF
(Optional)
7 WIRELESS Off
SETUP
8 TEL 1 Off
9 TEL 2 Off
(Optional)
4042835 Rev A 105

5 Chapter 5
Troubleshooting the DOCSIS
Residential Gateway
Introduction
This chapter describes the most common issues that may occur after
the residential gateway is installed and provides possible solutions
and tips for improved performance of the residential gateway.
In This Chapter
Frequently Asked Questions ............................................................. 108
Common Troubleshooting Issues ..................................................... 114
Tips for Improved Performance ....................................................... 116
4042835 Rev A 107

Chapter 5 Troubleshooting the DOCSIS Residential Gateway
Frequently Asked Questions

This section provides answers to common questions about the residential gateway.
How Do I Configure TCP/IP Protocol?

To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card
(NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a
communications protocol used to access the Internet. This section contains
instructions for configuring TCP/IP on your Internet devices to operate with the
residential gateway in Microsoft Windows or Macintosh environments.
TCP/IP protocol in a Microsoft Windows environment is different for each
operating system. Follow the appropriate instructions in this section for your
operating system.
Configuring TCP/IP on Windows 7 Systems

1 Open Network Connections by clicking the Start button, and then clicking
Control Panel.
2 In the Search box, type adapter, and then, under Network and Sharing Center,
click View network connections.
3 Right-click the connection that you want to change, and then click Properties. If
you are prompted for an administrator password or confirmation, type the
password or provide confirmation. The Local Area Connection Properties
window opens.
4 Click the Networking tab.
5 Under This connection uses the following items, click either Internet Protocol
Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click
Properties.
6 To specify IPv4 IP address settings, do one of the following:
To get IP settings automatically using DHCP, click Obtain an IP address
automatically, and then click OK.
To specify an IP address, click Use the following IP address, and then, in the
IP address, Subnet mask, and Default gateway boxes, type the IP address
settings.
7 To specify IPv6 IP address settings, do one of the following:
To get IP settings automatically using DHCP, click Obtain an IPv6 address
automatically, and then click OK.
To specify an IP address, click Use the following IPv6 address, and then, in
the IPv6 address, Subnet prefix length, and the Default gateway boxes, type
the IP address settings.
108 4042835 Rev A

8 To specify DNS server address settings, do one of the following:

To get a DNS server address automatically using DHCP, click Obtain DNS
server address automatically, and then click OK.
To specify a DNS server address, click Use the following DNS server
addresses, and then, in the Preferred DNS server and Alternate DNS server
boxes, type the addresses of the primary and secondary DNS servers.
9 To change advanced DNS, WINS, and IP settings, click Advanced.
10 When you are finished, click OK.
11 Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
Configuring TCP/IP on Windows XP Systems

1 Click Start, and depending on your Start menu setup, choose one of the
following options:
If you are using the Windows XP Default Start Menu, select Connect to,
choose Show all connections, and then go to step 2.
If you are using the Windows XP Classic Start Menu, select Settings, choose
Network Connections, click Local Area Connection, and then go to step 3.
2 Double-click the Local Area Connection icon in the LAN or High-Speed Internet
section of the Network Connections window.
3 Click Properties in the Local Area Connection Status window.
4 Click Internet Protocol (TCP/IP), and then click Properties in the Local Area
Connection Properties window.
5 Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.
6 Click Yes to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7 Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
4042835 Rev A 109

Configuring TCP/IP on Macintosh Systems

1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to
Control Panels, and then click TCP/IP.
2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click User Mode.
3 Click Advanced in the User Mode window, and then click OK.
4 Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
5 Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: Make sure that the Load only when needed option is unchecked.
6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is unchecked. If there is a check mark in the option, uncheck the option,
and then click Info in the lower-left corner.
7 Is there a Hardware Address listed in this window?
If yes, click OK. To close the TCP/IP Control Panel window, click File, and
then scroll down to click Close. You have completed this procedure.
If no, you must power off your Macintosh.
8 With the power off, simultaneously press and hold down the Command
(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times, then release the keys and let the computer
restart.
9 When your computer fully reboots, repeat steps 1 through 7 to verify that all
TCP/IP settings are correct. If your computer still does not have a Hardware
Address, contact your authorized Apple dealer or Apple technical support center
for further assistance.
How Do I Renew the IP Address on My PC?

If your PC cannot access the Internet after the residential gateway is online, it is
possible that your PC did not renew its IP address. Follow the appropriate
instructions in this section for your operating system to renew the IP address on
your PC.
Renewing the IP Address on Windows 7 Systems

1 Click the Windows Start button.
2 Type cmd in the Search box. The cmd window opens.
3 Type ipconfig /renew and press Enter to renew the IP address of the computer.
110 4042835 Rev A

Renewing the IP Address on Windows XP Systems

1 Click Start, and then click Run. The Run window opens.
2 Type cmd in the Open field and click OK. A window with a command prompt
opens.
3 Type ipconfig /release at the C:/ prompt and press Enter. The system releases
the IP address.
4 Type ipconfig /renew at the C:/ prompt and press Enter. The system displays a
new IP address.
5 Click the X in the upper-right corner of the window to close the Command
Prompt window. You have completed this procedure.
Note: If you cannot access the Internet, contact your service provider for further
assistance.
Renewing the IP Address on Macintosh Systems

1 Close all open programs.
2 Open your Preferences folder.
3 Drag the tcp/ip preferences file to the Trash.
4 Close all open windows and empty the Trash.
5 Restart your computer.
6 As your computer starts, simultaneously press and hold down the Command
(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times; then, release the keys and let the computer
restart.
7 When your computer fully reboots, click the Apple icon in the upper-left corner
of the Finder. Scroll down to Control Panels, and then click TCP/IP.
8 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click User Mode.
9 Click Advanced in the User Mode window, and then click OK.
10 Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
11 Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: In some cases, the Load only when needed option does not appear. If it
appears, select the option. A check mark appears in the option.
12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is not selected. If there is a check mark in the option, select the option to
clear the check mark, and then click Info in the lower-left corner.
4042835 Rev A 111

13 Is there a Hardware Address listed in this window?

If yes, click OK. To close the TCP/IP Control Panel window, click File, and
then scroll down to click Close.
If no, repeat these instructions from step 6.
14 Reboot your computer.
What if I Don't Subscribe to Cable TV?

If cable TV is available in your area, data service may be made available with or
without subscribing to cable TV service. Contact your local service provider for
complete information on cable services, including high-speed Internet access.
How Do I Arrange for Installation?

Call your service provider to inquire about professional installation. A professional
installation ensures proper cable connection to the residential gateway and to your
PC, and it ensures the proper configuration of all hardware and software settings.
Contact your service provider for more information about installation.
How Does the Residential Gateway Connect to My Computer?

The residential gateway connects to the 10/100BASE-T Ethernet port on your PC. To
use the Ethernet interface, Ethernet cards available from your local PC or office
supply retailer, or from your service provider. For best performance over an
Ethernet connection, your PC should be equipped with a Gigabit Ethernet card.
After My Residential Gateway Is Connected, How Do I Access the Internet?

Your local service provider becomes your Internet Service Provider (ISP). They offer
a wide range of services including e-mail, chat, news, and information services. Your
service provider will provide the software you will need.
Can I Watch TV and Surf the Internet at the Same Time?

Absolutely! If you subscribe to cable television service, you can watch TV and use
your residential gateway at the same time by connecting your TV and your
residential gateway to the cable network using an optional cable signal splitter.
Can I Use my Existing Phone Number with the Residential Gateway?

Telephone numbers are portable in some areas. Contact your telephone service
provider for more information about using an existing telephone number.
112 4042835 Rev A

How Many Telephones Can I Connect?

The RJ-11 telephone-style connectors on the residential gateway can each provide
telephone service to multiple telephones, fax machines, and analog modems. The
maximum number of telephone devices connected to each RJ-11 port is limited by
the total Ringing Load of the telephone devices that are connected. Many telephone
devices are marked with a Ringer Equivalent Number (REN). Each telephone port
on the residential gateway can support up to a 5 REN load. The sum of the REN load
on all of the telephone devices attached to each port must not exceed 5 REN.
4042835 Rev A 113

Common Troubleshooting Issues

This section describes common problems and offers solutions.
I don't understand the front panel status indicators

See Operation of Front Panel Indicators (on page 101), for more detailed
information on front panel LED status indicator operation and function.
The Residential Gateway does not register an Ethernet connection

Try one of the following solutions:
Verify that your computer has an Ethernet card and that the Ethernet driver
software is properly installed. If you purchase and install an Ethernet card,
follow the installation instructions very carefully.
Verify the status of the front panel status indicator lights.
The Residential Gateway does not register an Ethernet connection after

connecting to a hub
If you are connecting multiple PCs to the residential gateway, you should first
connect the residential gateway to the uplink port of the hub using the correct
crossover cable. The LINK LED of the hub will illuminate continuously.
The Residential Gateway does not register a cable connection

The residential gateway works with a standard, 75-ohm, RF coaxial cable. If you are
using a different cable, your residential gateway will not function properly. Contact
your service provider to determine whether you are using the correct cable.
114 4042835 Rev A

Common Troubleshooting Issues
There is no dial tone when I lift the handset

Try the following solutions if you cannot hear a dial tone:
Your telephone wiring may be connected to the wrong RJ-11 port on the
residential gateway. The residential gateway has two telephone ports. Verify that
you are connected to the correct telephone port.
There may be a problem with your telephone set. Use a different telephone set
and listen to hear dial tone.
There may be a problem with your home telephone wiring. Use a telephone and
connect directly to the same RJ-11 port on the back of the unit. If the dial tone is
working here but does not work at other locations in the home, a professional
may need to diagnose and repair a problem with your telephone wiring.
Verify that the telephone company has removed the previous telephone service
from your home telephone wiring.
Your telephone service may not be enabled from your cable telephony service
provider. Contact your cable telephony service provider for more information.
4042835 Rev A 115

Tips for Improved Performance

If your residential gateway does not perform as expected, the following tips may
help. If you need further assistance, contact your service provider.
Verify that the plug to your residential gateway AC power is properly inserted
into an electrical outlet.
Verify that your residential gateway AC power cord is not plugged into an
electrical outlet that is controlled by a wall switch. If a wall switch controls the
electrical outlet, make sure the switch is in the ON position.
Verify that the ONLINE LED status indicator on the front panel of your
residential gateway is illuminated.
Verify that your cable service is active and that it supports two-way service.
Verify that all cables are properly connected, and that you are using the correct
cables.
If you are using the Ethernet connection, verify that your TCP/IP is properly
installed and configured.
Verify that you have called your service provider and given them the serial
number and MAC address of your residential gateway.
If you are using a cable signal splitter so that you can connect the residential
gateway to other devices, remove the splitter and reconnect the cables so that the
residential gateway is connected directly to the cable input. If the residential
gateway now functions properly, the cable signal splitter may be defective and
may need to be replaced.
If you are connected to your PC with an Ethernet connection, your PC should be
equipped with a Gigabit Ethernet card for best performance.
116 4042835 Rev A

6 Chapter 6
Customer Information
Introduction
If you have technical questions, call Cisco Services for assistance.
Follow the menu options to speak with a service engineer.
Access your company's extranet site to view or order additional
technical publications. For accessing instructions, contact the
representative who handles your account. Check your extranet site
often as the information is updated frequently.
4042835 Rev A 117

Index
Internet
A how to access 112
accessing the Internet 112 surfing while watching TV 112
accessories 4 unable to access 110
advanced settings 47 IP address filters 49
IP address, renewing 110
C
L
cable service 112
connections LAN IP ad 36
description of 7 LEDs 6, 102, 104, 105
how to connect 18 location
to computer 112 selecting vi, 13
D M
default network settings 35 MAC address filters 50
DMZ Host settings 55
N
Dynamic DNS settings 45
Network Configuration settings 35
E Network Time protocol 34
Ethernet 114
O
exposure to moisture vi
overview
F power switch 7
features, product 2 product 2
filters, IP address 49 WebWizard 23
filters, MAC address 50
P
firewall event logging 73
Firewall settings 68 Parental Control settings 75, 78, 81, 82
Fixed CPE IP Assignment settings 42 password 32
performance, tips to improve 116
I port filtering 52
indicators Port Forwarding settings 53
behavior 102, 104, 105 product
described 6 accessories 4
operation of 101 features 2
installation overview 2
professional 112
R
installation requirements
for telephone service 10, 12 restarting 43
minimum system requirements 10, 11
ventilation vi
4042835 Rev A 119

Index
S
safety instructions v
ground product v
save configuration to local PC 43
save configuration to server 66
Setup 28
system requirements 10
T
TCP port filtering 51
TCP/IP
configuring for Macintosh systems 110
configuring for Windows XP 111
telephone
requirements 10
service 112, 113, 115
time synchronization 34
troubleshooting 107
U
UDP port filtering 51
unpacking 4
V
ventilation requirements vi
Voice settings
LEDs 6, 102, 104, 105
VPN Termination settings 56
VPN Tunnel settings 59
W
wall mounting
instructions 16
slots 16
WebWizard
logging in 24
overview 23
password 32
Wireless Access Control settings 98
Wireless Bridging settings 99
Wireless Security settings 86
120 4042835 Rev A

Cisco Systems, Inc. 678 277-1120
5030 Sugarloaf Parkway, Box 465447 800 722-2009
Lawrenceville, GA 30042 www.cisco.com
This document includes various trademarks of Cisco Systems, Inc. Please see the Notices
section of this document for a list of the Cisco Systems, Inc. trademarks used in this
document.
Product and service availability are subject to change without notice.
2011 Cisco and/or its affiliates. All rights reserved.
October 2011 Printed in USA Part Number 4042835 Rev A

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4042835 Rev A

Software and Firmware Use

Notice lattention des installateurs de rseaux cbls

Aviso a los instaladores de sistemas CATV

IMPORTANT SAFETY INSTRUCTIONS v

About This Guide xv

Chapter 1 Introducing the DOCSIS Residential Gateway 1

Chapter 2 Installing the DOCSIS Residential Gateway 9

Chapter 3 Configuring the DOCSIS Residential Gateway 23

Chapter 4 Operation of Front Panel Indicators 101

Chapter 5 Troubleshooting the DOCSIS Residential Gateway 107

4042835 Rev A iii

Chapter 6 Customer Information 117

IMPORTANT SAFETY INSTRUCTIONS

2) Keep these instructions.

3) Heed all warnings.

4) Follow all instructions.

5) Do not use this apparatus near water.

6) Clean only with dry cloth.

Power Source Warning

Ground the Product

Protect the Product from Lightning

Verify the Power Source from the On/Off Power Light

Eliminate AC Power/Mains Overloads

Provide Ventilation and Select a Location

Do not place this apparatus on a bed, sofa, rug, or similar surface.

Do not place this apparatus on an unstable surface.

Do not block ventilation openings.

Protect from Exposure to Moisture and Foreign Objects

Check Product Safety

Protect the Product When Moving It

Telephone Equipment Notice

4042835 Rev A vii

United States FCC Compliance

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Consult the service provider or an experienced radio/television technician for help.

Canada EMI Regulation

Radio: EN 300 328

EMC: EN 301 489-1 and EN 301 489-17

Safety: EN 60950 and EN 50385

xii 4042835 Rev A

4042835 Rev A xiii

About This Guide

What's In the Carton?

One wall-mount style power adapter

One desktop-style power adapter

Front Panel Description

1 POWERON, power is applied to the residential gateway

Back Panel Description

1 POWERConnects the residential gateway to the AC power adapter that is

6 CABLEF-connector connects to an active cable signal from your service

What Are the System Requirements for Internet Service?

What Are the Requirements for Telephone Service?

Maximum Number of Telephones

Telephone Device Types

Telephone Wiring Requirements

What Types of Service Accounts Do I Need?

High-Speed Internet Access Account