VIVA COLLEGE OF HOTEL &TOURISM

MANAGEMENT

UNIVERSITY OF MUMBAI

PRESENTED

BY

KAUSHIK K. BAGUL

S.Y.BSc (HS) A

ROLL NO:-01

HILTON
MUMBAI INTERNATIONAL AIRPORT

INDUSTRIAL TRAINING
( 1ST APRIL 2013 TO 18TH AUGUST 2013 )

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 INDEX
ACKNOWLEDGEMENT

ABOUT HILTON [worldwide]

BRANDS

HILTON IN INDIA

HILTON MUMBAI
FOUR MEASURE DEPARTMENT
SUPPORTING DEPARTMENT
RECOMMENDATION
BIBLIOGRAPHY

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ACKNOWLEDGEMENT
I extend my sincere thanks and appreciation to my principal Mr.
DAVASHISH VAKIL. I am also thankful to our training and placement
professor Mr.JAY SHETTY for his valuable advice and assistance. He has
always been helpful whenever I was in need. I am greatly indebted for his
remarkable supervision, wise counsel, and continual support from VIVA
COLLEGE and also during my Industrial Training with Hilton Mumbai
International Airport Hotel.

My thanks and appreciation also to the Management of Hilton

Mumbai International Airport Hotel for providing me to undergo
industrial training and to learn and get exposure to the different areas of
Hospitality and Hotel Administration. My special thanks to the Human
Resources Department of Hilton Mumbai International Airport, in
particular to H.R. Manager Mr.Vishal Lonkar, and Ms. Shrutika Puri, for
their kind help.

My thanks are also extended to all the staff members in the HIMA,
especially F&B Department, Front Office, Kitchen and Housing
Departments for their kind support and assistance during my training
period with the Hotel. Without their assistance, I could not have completed
this training and I am always indebted to them.

I would also thank my Institution and my faculty members without

whom this project would have been a distant reality. I also extend my
heartfelt thanks to my family and well wishers.

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 INTRODUCTION
HILTON IN BRIEF.
Hilton Hotel, the most recognized name in the industry, stands as the
stylish, forward thinking global leader of hospitality. Today Hilton
welcomes guests in more countries than any other full-service hotel brand,
with more than 540 hotels and resorts in 78 countries across six continents
with about 173,000 rooms worldwide. From inaugural balls and Hollywood
award galas to business events and days to remember, Hilton is where the
world makes history, closes the deal, toasts special occasions and gets away
from it all. Hilton remains synonymous with hotel because of its innovative
approach to products, amenities and service.

Hilton Guru is Mr. Conrad N. Hilton

whose vision in 1919 has now grown to
blossom to a large empire of Hilton Hotel
network worldwide.

Conrad N. Hilton
Founder of Hilton Hotel Chain

Conrad N. Hilton began with a 40-room hotel in a small Texas town

in 1919. Today, Hilton Worldwide is the world's preeminent hospitality
company, stretching across 24 time zones. One can find Hilton in world
capitals, rural roadsides, trade centers, vacation
destinations, and everywhere in between.

Christopher J. Nassetta is the President &

Chief Executive Officer of the Hilton
Worldwide

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 Hilton Hotels are upscale, full service properties catering to
business travel and leisure guests. They are a chain of over 500 hotels all
over the world from Rome to Omaha. Hilton Hotels are enjoying a
phenomenal growth in online sales. Hilton hotels are the place for you if
you want a distinctive hotel. The original company was founded in 1919
by Conrad Hilton.

Conrad Hilton was determined to maximize every square foot of hotel

space and serve the hotel guest. Mr. Hilton bought his first hotel in
Cisco, Texas in 1919. And, of course there's always Paris. Paris is the
great-granddaughter of Conrad Hilton, founder of the Hilton hotels and
source of an estimated $300 million family fortune. Paris Hilton is the
daughter of one of the sons of Mr. Hilton, a hotel magnate. Conrad
Hilton (1887-1979) was born in San Antonio. He was determined that
his hotel to be the best in every city and coined the phrase, "take me to
the Hilton".And, of course there's always Paris. Paris is the great-
granddaughter of Conrad Hilton, founder of the Hilton hotels and source
of an estimated $300 million family fortune. Paris Hilton is the daughter
of one of the sons of Mr. Hilton, a hotel magnate. Conrad Hilton (1887-
1979). Hilton hotels are known for featuring world class
accommodations in the countries hottest destinations. The hotels are
adding MP3-friendly alarm clocks, allowing guests to awaken to their
own music. They are internationally known for their Hilton Meetings
Business Centres. Hilton Hotels are known for a high level of comfort
and prestige. The Port of San Diego and Hilton are planning to develop a
1200-room hotel on the waterfront adjacent to the San Diego
Convention Center.

Mr. Hilton bought his first hotel in Cisco, Texas in 1919. And, of
course there's always Paris. Paris is the great-granddaughter of Conrad
Hilton, founder of the Hilton hotels and source of an estimated $300
million family fortune. Paris Hilton is the daughter of one of the sons of
Mr. Hilton, a hotel magnate. Conrad Hilton (1887-1979) was born in San

He was determined that his hotel to be the best in every city and
5
coined the phrase, "take me to the Hilton".

Honors program effectiveness has grown from 34% in 2002 to 40%

now. The program is designed to thank meeting planners who schedule
events at Hilton Hotels worldwide. The program Members can earn both
HHonors points and airline miles for the same business rate stay - what
we call Double Dipping. MilePoint sponsors, in addition to the Hilton
HHonors program, are America West, Continental, Delta, Northwest,
TWA, US Airways and Hilton Hotels. The American Express Hilton
Hhonors Program Credit card earns points for free stays at Hilton hotels.

Hilton Hotels are internationally known for their Hilton Meetings

Business Centers. Business travel has always been a top priority of the
chain. Since 1919, Hilton Hotels has led the way with innovations for
executives on the road. Maureen Mackey is Managing Director of Sales,
Business Travel Sales for Hilton Hotels Corporation.

Hilton hotels are upscale, full service properties catering to business

and leisure guests. Hilton hotels are known for featuring world class
accommodations in the countries hottest destinations. The prestigious
Hilton Malta promises the best in accommodation and a high standard of
service for which Hilton hotels are renowned. For business or pleasure
the Homewood suites by Hilton hotels are designed with all the comforts
of home in mind. The Hotels are the "Official Hotel Group of UK
Athletics and the Great Britain and Northern Ireland Athletics Team."
Hilton Hotels are now building computer files on customer preferences
using a system called OnQ, pronounced "on cue". The Hotels are known
across the globe and offer a choice of 2700 quality hotels in the UK,
Europe, Asia, America, Africa and Australia. Room 902 in the
Amsterdam Hilton became famous when in 1969 Yoko Ono and John
Lennon staged their first Bed-In for Peace.

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 HISTORY OF HILTON
The Hotels Statler Company was acquired in 1954 for $111,000,000
in what was then the world's most expensive real estate transaction.
The company separated its international operations into a separate
traded company on December 1, 1964, known as Hilton International
Co.. In 1967 Trans World Corp., the holding company for Trans World
Airlines, acquired the separated company. In 1986 it was sold to UAL
Corp., the holding company for United Airlines, who became Allegis
Corp. in an attempt to re-incarnate itself as a full service travel company
encompassing Westin Hotels and Hertz rental cars in addition to Hilton
International and United Airlines. In 1987 after a corporate putsch, the
renamed UAL Corp. sold Hilton International to Ladbroke Group plc, a
British leisure and gambling company, which in May 1999 adopted the
name Hilton Group plc.

As a result, there were two separate, fully independent companies

operating hotels under the Hilton name. Those Hilton Hotels outside the
US were, until recently, styled as Hilton International hotels. In addition,
for many years hotels run by the Hilton Group in the US were called
Vista International Hotels, while hotels operated by the American arm of
Hilton outside the US were named Conrad Hotels. The Vista chain has
been phased out, while Conrad is now restyled as one of the luxury
brands of Hilton (along with The Waldorf-Astoria Collection) and
operates hotels within the US, as well as abroad. To minimize consumer
confusion, the American and British Hilton companies, from the 1990s
onwards, had a joint marketing agreement under which they shared the
same logos, promoted each others' brands and maintained joint
reservation systems.
In 1971, Hilton acquired International Leisure Company, including
the Las Vegas Hilton and Flamingo Hilton.

In 1998, Hilton spun off its gaming operations into a separate,

publicly held company called Caesars Entertainment (formerly Park

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Place Entertainment).

In 2001, Hilton agreed to sell Red Lion to WestCoast Hospitality.

HHC was granted the naming rights to the George R. Brown
Convention Center in late 2003. The Hilton Americas in Downtown
Houston, Texas, is connected to the convention center.
On December 29, 2005, Hilton Hotels Corporation agreed to re-
acquire the Hilton International chain from its British owner, Hilton
Group plc, for GBP 3.3 billion (or $5.71 billion). As well as bringing the
two Hilton companies back together as a single entity, this deal also
included Hilton plc properties operating as Conrad Hotels, Scandic
Hotels and LivingWell Health Clubs. On February 23, 2006, the deal
closed, making Hilton Hotels the world's fifth largest hotel operator in
number of rooms. Hilton Group PLC (headquartered in the UK) then
renamed itself Ladbrokes plc.

On March 1, 2007, Scandic Hotels was sold to EQT V Group.

On July 3, 2007, Hilton Hotels Corp. agreed to an all-cash
buyout from The Blackstone Group LP in a $26 billion (including debt)
deal that would make Blackstone the world's largest hotel owner. The
deal was the culmination of a year of on and off discussions with
Blackstone.
The private equity group said it would combine cash from its real
estate and corporate private equity funds to buy all outstanding Hilton
shares for $47.50 each, a 32 percent premium over the July 3 closing
stock price.

In October 2007, Christopher J. Nassetta was appointed President

and Chief Executive Officer of Hilton.

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 In February 2009, Hilton Hotels Corp., announced that its
headquarters were moving from its three buildings on Civic Center
Drive in Beverly Hills to the lower cost Fairfax County, Virginia, located
between Washington, D.C. and Dulles International Airport. Just across
the Potomac River is Montgomery County, Maryland, home to a number
of Hilton's competitors including Marriott International, Ritz-Carlton,
Host Hotels & Resorts, and Choice Hotels, and was also considered for
the relocation along with Washington. The move also put management
closer to its overseas operations in Europe.
While Blackstone saw an opportunity to streamline the company and
push Hilton's expansion overseas when Blackstone pursued Hilton in
2006 and 2007, the buyout saddled the company with $20 billion of debt
just as the economy was turning down. The debt had very liberal terms,
so there was no danger of default, but when travel slowed, the company
suffered. In April 2010, Hilton and Blackstone restructured the debt.
Blackstone invested a further $800 million of equity and the debt was
reduced to $16 billion.
...............................................................................................................

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 BRANDS OF HILTON
1.Conrad Hotels & Resorts
2.Waldorf Astoria Hotels and Resorts
3.Denizen Hotels (Defunct)
4.Hilton Hotels & Resorts
5.DoubleTree by Hilton
6.Embassy Suites
7.Hilton Garden Inn
8.Hampton Inn
9.Hampton Inn & Suites
10. Homewood Suites by Hilton
..............................................................................
........................................................................

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1.CONRAD HOTELS & RESORT-

Conrad Hotels is an international brand of upscale

luxury hotels and resorts owned and operated by the
Hilton Worldwide. Conrad was considered the luxury
flagship brand in the Hilton Family of Brands, named
after company founder Conrad Hilton, until being
supplanted by The Waldorf-Astoria Collection in 2006.
Barron Hilton, son of Conrad Hilton, founded Conrad
Hotels, taking the name from that of his father. Hilton
Hotels was, at the time, a separate company from
Hilton International, and could not operate hotels
outside the United States under the Hilton name. The
newly named chain solved that problem. Hilton
International had already started their own chain of
Vista Hotels within the United States, as they faced the
same prohibition on operating there under the Hilton
name. The first Conrad hotel, the Conrad Jupiters Gold
Coast in Australia, opened its doors in 1985.
When the two Hilton chains were rejoined in 2005,
the need for the Vista and Conrad names vanished.

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 2.WALDORF ASTORIA HOTELS AND
RESORTS-

In January 2006, Hilton Hotels, Inc, announced it would

launch a luxury brand called The Waldorf Astoria Collection,
branded after the Waldorf-Astoria Hotel in New York City.

As of April 2007, there were 4 properties the Arizona

Biltmore in Phoenix, La Quinta Resort & Spa in La Quinta,
California, the Waldorf=Astoria in New York and the Grand
Wailea Resort & Spa in Maui, Hawaii. Later in 2007, the Qasr
Al Sharq in Jeddah, Saudi Arabia was added to the portfolio.
The next property to join the portfolio was the Rome Cavelieri, a
rebranding and upgrading of the Cavalieri in Rome, Italy in
early summer 2008. During the fall of 2008, three Florida hotels,
located in Boca Raton, Key West and Naples, were also added.
In July 2009, the Dakota Mountain Lodge opened in Park City,
Utah, it later dropped the 'Dakota Mountain Lodge' title and is
now known as Waldorf=Astoria Park City. It is the first ski
resort to join the portfolio.

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 3.DENIZEN HOTELS (DEFUNCT)-

Denizen Hotels was launched to be the eleventh member of the

Hilton Family of hotel. The brand aimed at marking Hilton's entry
into the global lifestyle brand sector, and the new concept/brand was
introduced on Tuesday, March 10, 2009 in Berlin, Germany.
However, due to a current standing legal situation, Denizen's
development has now been halted and the brand is considered "dead".
In April, 2009 Starwood Hotels & Resorts Worldwide filed suit
against Hilton and their Denizen brand, accusing two former
Starwood executives including Ross Klein, the former president of
Starwood Hotels of stealing and taking trade secrets to Hilton for the
development of the new brand. Hilton suspended development of the
Denizen brand and placed the team on paid administrative leave. On
April 24, 2009 a US district judge enjoined Starwood and ordered
Hilton to stop development of its brand pending further investigation
of corporate espionage.
In December 2010, Hilton Worldwide has agreed to settle the
lawsuit with Starwood hotels. As part of the settlement, Hilton has
agreed to make a $75 million cash payment. Starwood is also be
entitled to another $75 million in hotel-management contracts.

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 4.DOUBLETREE BY HILTON-

Doubletree by Hilton is a worldwide brand of upscale, full-service

hotels and resorts trademarked by Hilton Worldwide. There are
currently more than 220 locations with 55,000 rooms worldwide in
the United States, Canada, Costa Rica, Peru, China, United Kingdom,
Italy, Slovakia, Tanzania, Norway and India. Most Doubletree hotels
are independently owned and operated by franchisees, however, some
are owned and/or managed by Hilton Worldwide. Doubletree by
Hilton is currently the shirt sponsor of English Football League One
club, MK Dons F.C..

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 The Doubletree by Hilton product line includes Doubletree by
Hilton Hotels; Doubletree by Hilton Guest Suites, Doubletree by
Hilton Club; and Doubletree by Hilton Resorts. There are more than
200 hotel properties in gateway cities, airport locations and suburban
markets throughout the United States.

Outside the United States, hotels are branded as Doubletree by

Hilton. Doubletree by Hilton today has seven locations in the UK,
five hotels in China, three in Italy, two in Canada, two in Peru, two in
Costa Rica, two in Tanzania, two in Slovakia, one in Malaysia, one in
Russia, one in Norway and one in Ras Al Khaimah UAE.

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 5. EMBASSY SUITES-

Embassy Suites Hotels

is a chain of upscale all-suite hotels trademarked by Hilton
Worldwide. As of Feb. 22, 2011, there are 200 Embassy
Suites Hotels in the United States, plus 8 Embassy Suites
Hotels internationally. Similar to other Hilton brands, most

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 Embassy Suites hotels are independently owned and operated
by franchisees, though a few are company owned and/or
managed. Competitors may include Cambria Suites.

Embassy Suites is an upscale chain of all-suite hotels. All

guest rooms of this chain feature a separate living area as well as
a sleeping area. Like many hotels, guests can choose from a king
sized bed or two queen beds. The living area often consists a
sofa bed with matching chairs and a separate television. The
majority of Embassy Suites hotels have an atrium style layout.

The interior of the hotel may have a tropical rain forest setting
complete with waterfall, bridges, a large dining area, and
panoramic elevators. One of the key features of Embassy Suites
is the Cooked-to-Order Breakfast, which consists of a breakfast
buffet of eggs, traditional breakfast meats, breakfast potatoes,
and either pancakes, waffles or French toast. Guests are also
encouraged to create their own custom omelettes, choosing from
traditional scrambled eggs or egg whites paired with up to ten
different toppings.

Traditional continental breakfast items; pastries,

cereals, bagels, muffins, toast, whole fruit and Danishes are
also served.

As of March 2011, there are 213 Embassy Suites locations

in the United States. The Embassy Suites Niagara Falls-
Fallsview in Niagara Falls, Ontario is the tallest and largest
Embassy Suites at 36 stories tall and 512 suites.

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6.HILTON GARDEN INN-

Hilton Garden Inn is a chain of hotels trademarked by the

Hilton Worldwide. Hilton Garden Inns are considered to be
upscale mid-priced hotels that are designed for both business
and leisure travelers. The hotel brand is similar to that of the
Courtyard by Marriott brand, a key competitor. Similar to
other Hilton brands, most Hilton Garden Inn properties are
independently owned and operated, franchised under a
licensing agreement with the Hilton Worldwide.
In 2010, Hilton Garden Inn received the distinguished
Highest Guest Satisfaction Among Mid-Scale Hotel Chains
with Full Service award in the J.D. Power and Associates
North America Hotel Guest Satisfaction Index Study. This
accolade marks the eighth time out of the last nine years
Hilton Garden Inn has received the highest ranking in the
segment, outranking all other mid-scale full service brands.

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 Most Hilton Garden Inn properties consist of an interior
tower-style building. Standard public spaces include a single-
story lobby building with a Porte Cochere, Front Desk, lobby
seating area, an on-site restaurant, and the "Pavilion Pantry"
24-hour convenience market with snacks, beverages,
microwavable items and assorted sundries. Most locations
feature a pool, whirlpool, and fitness center as standard
property amenities. High speed internet and WiFi access is
available throughout the hotel, and a 24-hour business center
with computers and printers is available in all locations.
Since there is a restaurant on-site, breakfast is not
complimentary, although the on-site restaurant serves a full
breakfast buffet along with an a la carte menu. There is also a
"Bed and Breakfast" rate available.

The Hilton Garden Inn brand began in the late 1980s under
the name CrestHill by Hilton. Due to a slow real estate phase,
only 4 of 25 proposed hotels were built. Of these four original
hotels, only two are still part of the chain today. They are
located in Lancaster, Pennsylvania and Valencia, California.
The brand was reintroduced in 1996 as Hilton Garden Inn and
has grown from four hotels to over 450 properties in around
ten years.

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 7.HAMPTON INN-

Hampton Hotels, Hampton Inn, Hampton Inn & Suites, and

Hampton by Hilton are the names of a brand of hotels
trademarked by Hilton Worldwide. Most Hampton hotels are
independently owned and operated by franchisees, though a
few are owned and/or managed by the Hilton Hotels
Corporation. Hotels marked Hampton Inn & Suites by Hilton
offer suites in addition to the standard rooms found at a
Hampton Inn. Most Hampton Hotels (Except the new
Hampton Boutique Hotels) are considered limited-service
hotels as they do not offer an on-site restaurant or amenities
such as bell services and concierge found at full-service
hotels. The Hampton hotel brand primarily caters to the
budget-minded business and leisure traveler. As of October
2011, the chain comprises more than 1,800 hotels. An
overwhelming majority of Hampton's properties are located in
the United States however, international locations include
Canada, Costa Rica, Ecuador, the United Kingdom, and
Mexico.

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 Hampton Hotels are characterized by the 100% Satisfaction
Guarantee. In 1989, Hampton became the first national hotel brand to
offer such a promise. It states: "Friendly service, clean rooms and
comfortable surroundings every time. If youre not satisfied, we dont
expect you to pay. Thats our commitment & your guarantee. Thats
100% Hampton."
Hampton Hotels were originally launched as a division of Holiday
Inn, then owned by Promus Hotel Corporation, a Memphis,
Tennessee, holding company that also owned Embassy Suites Hotels
and Doubletree Hotels. In 1999, Promus Hotels was acquired by
Hilton for $3.7 billion. Now, the Hampton brand is part of the Hilton
Focused Service Group. The brand competes with AmericInn Hotels,
La Quinta Inns & Suites, Comfort Inn/ Suites, Drury Inn/Suites,
Holiday Inn Express, Fairfield Inn by Marriott, and Baymont Inn &
Suites.
As of May 2011, there are over 1,700 Hampton locations
worldwide.
In early 2004, Hampton kicked off a $100 million renovation of
the entire brand entitled "Make it Hampton". While "Make It
Hampton" was the brand's response to similar renovations by
competitors, it was the first renovation of its kind to focus on a higher
volume of updates.

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 8. HAMPTON INN & SUITES-

Hampton Hotels, Hampton Inn, Hampton Inn & Suites, and

Hampton by Hilton are the names of a brand of hotels
trademarked by Hilton Worldwide. Most Hampton hotels are
independently owned and operated by franchisees, though a
few are owned and/or managed by the Hilton Hotels
Corporation. Hotels marked Hampton Inn & Suites by Hilton
offer suites in addition to the standard rooms found at a
Hampton Inn. Most Hampton Hotels (Except the new
Hampton Boutique Hotels) are considered limited-service
hotels as they do not offer an on-site restaurant or amenities
such as bell services and concierge found at full-service
hotels. The Hampton hotel brand primarily caters to the
budget-minded business and leisure traveler. As of October
2011, the chain comprises more than 1,800 hotels. An
overwhelming majority of Hampton's properties are located in
the United States however, international locations include
Canada, Costa Rica, Ecuador, the United Kingdom, and
Mexico.
The brand competes with AmericInn Hotels, La
Quinta Inns & Suites, Comfort Inn/ Suites, Drury Inn/Suites,
Holiday Inn Express, Fairfield Inn by Marriott, and Baymont
Inn & Suites.

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 9.HOMEWOOD SUITES BY HILTON-

Homewood Suites by Hilton is an American chain of all-

suite residential-style hotels managed by the Hilton
Worldwide. As of April 2011, the chain consists of 306 hotels
and another 75 under development. Most Homewood Suites
hotels are independently owned and operated by franchisees.
Homewood Suites competes in the upscale tier of the
extended-stay market, along with Staybridge Suites and
Residence Inn by Marriott.

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 The first Homewood Suites was founded in Omaha,
Nebraska in 1989. For the next ten years, the hotel chain was
owned by Memphis-based Promus Hotel Corporation, which
also owned Embassy Suites, Hampton Inn and Doubletree.
Hilton purchased Promus in 1999 for $3.1 billion dollars,
making Homewood Suites a Hilton brand alongside the other
three Promus chains. In 2000, Homewood Suites changed its
name to Homewood Suites by Hilton, reflecting the change of
ownership that went into effect the year before.
Homewood Suites provides a free hot breakfast and
Mondays-Thursdays have a free Welcome Home reception,
consisting of draft beers, house wine, soft drinks and a light
dinner.

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 10.HOME2 SUITES BY HILTON-

Home2 Suites by Hilton is a mid-tier, all-suite extended-

stay hotel featuring contemporary accommodations and
customizable guest room design. The newest franchise
member of Hilton Worldwide hotels will compete with
Marriott TownePlace and InterContinental Hotels Group's
Candlewood Suites. The Memphis, TN-based hotel brand
offers an affordable price point within the extended-stay
segment, targeting both business and leisure travelers.
Launched in January 2009, Home2 Suites is the first new
brand introduced by Hilton Worldwide in 20 years. Home2
Suites hotels are 100% franchised.

Home2 Suites by Hilton broke ground in Fayetteville, NC

in December 2009 on its first property, which opened as the
brands inaugural hotel in February 2011. Home2 Suites is
slated to open its 100th hotel in 2014 with international
expansion into Mexico and Canada anticipated within that
time frame.

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 Home2 Suites interiors and exteriors were originally
designed by Cincinnati based design, architecture and brand
strategy firm FRCH Design Worldwide. The majority of
Home2 Suites hotels will be new constructions and follow a
standard layout and design model. Properties are constructed
in less than one year and feature 108 suites, 56,658 total
square feet of property, 4,200 square feet (390 m2) of
community space, 323-square-foot (30.0 m2) studios, 490-
square-foot (46 m2) one-bedroom suites, a four-story wood
frame construction and a building footprint of under 2 acres
(8,100 m2).

Home2 Suites by Hilton has an immediate focus on

developing properties in the United States, Mexico and Canada.
The brand currently has 63 hotel approvals, 40 working deals,
three hotels open in Baltimore, MD; Fayetteville, NC; and
Layton, UT, and 10 hotels under construction, four of which are
set to open by the end of 2011: San Antonio, TX; Lexington
Park, MD; West Valley City, UT; and North Charleston, SC.
Future properties are also slated for several major markets
throughout the United States, including Atlanta, Dallas, Denver,
Houston and Washington, DC.
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 Home2 Suites by Hilton suites provide separate living
and bedroom areas featuring the proprietary Home2 Suites
"working wall" which incorporates a kitchen and flexible
working/media area.Each kitchen is fully accessorized including
a refrigerator/freezer, dishwasher, microwave oven, coffee
maker and place settings for six

Additional hotel amenities include a saline-based pool, patios

with grills, outdoor seating areas, a 24-hour business center, an
exercise trail that circles the property and an integrated guest
laundry and exercise space.

The membership tiers are as follows:

1. BLUE
2. SILVER VIP
3. GOLD VIP
4. DIAMOND VIP

Diamond VIP is the highest tier level, these members

receive benefits such as access to the Executive Level lounge
at Hilton Hotels, Guaranteed 48-hour reservations, a
dedicated "Diamond VIP Desk" which members can call for
priority reservations and travel planning, a dedicated VIP
check in line at larger hotels, best available room pre-
assignments, and special in-hotel amenities such as room
upgrades and arrival amenities.

27
 HILTON IN INDIA
HILTON NEW DELHI-

Just 30 minutes' drive from central Delhi, the Hilton New

Delhi/Janakpuri hotel is only 20 minutes from Delhi's
international and domestic airports. With the Metro station on
the doorstep of this New Delhi hotel, access is easy to the
central business district, Gurgaon, and the International
exhibition center, Pragati Maidan.
All of the contemporary, air-conditioned New Delhi hotel
guest rooms are between 33m/355sq.ft to 67m/721sq.ft and
are some of the largest New Delhi hotel rooms in the city.
Enjoy a range of dining options with on-site bar Malt & Co.,
Italian restaurant Pomodoro, Zune Authentic Indian restaurant
offering Kashmiri specialties, and the all-day dining venue
Twenty-9. Keep fit while you travel in the fitness center by
Precor at this New Delhi hotel.

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 Hilton New Delhi/Janakpuri hotel

OUR HOTEL
Just 30 minutes' drive from central Delhi, the Hilton New Delhi/
Janakpuri hotel is only 20 minutes from Delhi's international and
domestic airports. With the Metro station on the doorstep of this New
Delhi hotel, access is easy to the central business district, Gurgaon, and
the International exhibition center, Pragati Maidan....

GUEST ACCOMMODATIONS:-

Unwind in this contemporary 33m/355sq.ft Guest Room with a

comfortable king bed and an LCD TV. Bright and airy, our rooms feature
a mini bar, coffee/tea maker, iron and ironing board and an electronic
safe. Work in comfort at the large desk with ergonomic chair or surf the
web with high-speed internet access (charges apply). Refresh in the
spacious marble bathroom which benefits from a powerful rain shower.
Special touches include fluffy bathrobes and mineral water.

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 FEATURES & HIGHLIGHTS
Outdoor swimming pool, heated in winter
24-hour Room Service and wireless internet
20 minutes from New Delhis international and domestic
airport

DIRECTIONS & TRANSPORTATION:-

Follow national highway 8 towards Dhaula Kuan, 200 m
before Dhaula Kuan take the first left turn and move towards
Janakpuri along the metro line and up to Janakpuri West station.
The hotel is located adjacent to the station.
HOTEL POLICIES:-

Check-In: 2:00 PM - Check-Out: 12:00 PM

Parking:
Self Parking:
Free self-parking
Valet Parking:
Free Valet Parking
Pets: No Pets Allowed

Janakpuri District Centre Complex, New Delhi, India 110058

Tel: 91-11-4123-4123 Fax: 91-11-4123-4124

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 DoubleTree by Hilton Hotel Gurgaon - New Delhi
NCR

Our Hotel

Welcome to our National Capital Region hotel

The DoubleTree by Hilton Gurgaon New Delhi NCR
hotel offers an upscale hotel experience on prestigious Golf
Course Road close to Fortune 500 companies, shopping, dining
and entertainment. Our modern, full-service Gurgaon hotel in
the National Capital Region of Delhi, India, is 30 minutes from
Indira Gandhi International Airport (DEL), and only 10 minutes
from HUDA City Centre and IFFCO Chowk Metro stations
for easy access to New Delhi.

Enjoy the comforts of DoubleTree close to New Delhi

New, warmly furnished guestrooms, suites and executive
accommodations offer modern conveniences business travelers
prefer, as well as comfort for families and those on vacation....

31
GUEST ACCOMMODATIONS

Feel at home in this contemporary Guest Room with a king-sized

Sweet Dreams bed. Recline on our jumbo hypo-allergenic pillows or
relax on the sofa and watch satellite TV channels. Stay connected at the
large work desk with high-speed internet access. Pamper yourself in the
modern bathroom with powerful walk-in rain shower

DIRECTIONS & TRANSPORTATION

Directions from the MG Road Metro Station to the DoubleTree by

Hilton Hotel Gurgaon: take a right turn from Sikandarpur Metro Station
and head towards DLF Golf Course Rd. At the roundabout, take the 3rd
exit onto DLF Golf Course Road. At the roundabout, take the 2nd exit
and continue. The hotel is located on the right.
Directions from Toll Plaza NH-8 to the DoubleTree by Hilton Hotel
Gurgaon: head south on Swarna Jayanti Marg.

HOTEL POLICIES

Check-In: 2:00 PM - Check-Out: 12:00 PM

Parking:
Self Parking:
Complimentary
Pets:
No Pets Allowed
Sector -56, Golf Course Road, Gurgaon, India 122011
Tel: 91-0124-491 1234 Fax: 91-0124-491 1233

32
 HILTON BANGALORE HOTEL

Set in the heart of the Garden City of Bangalore, the

Hilton Bangalore Residences are located beside a number of
Fortune 500 corporations within the prestigious Embassy Golf
Course Business Park. Overlooking the impressive 18-hole
Karnataka Golf Course.

All of our spacious apartments boast a fully equipped

kitchenette, high-speed internet access and the signature Hilton
Serenity Bed Experience. Here on business? Take advantage of
the business center or plan an event in one of six flexible
meeting spaces.

Savor local and international dishes at our speciality restaurant

or sip single malt in our stylish bar.

33
 Hilton Brands
From the pinnacle of luxury to comfortable extended-stay suites
and affordable focused-service hotels, Hiltons ten world-class
brands delight their guests and reward their partners.

Luxury brands

Vacation Ownership brands

Full Service Brands

FOCUSED SERVICE BRANDS

34
 REWARD
PROGRAM

Hilton HHonors is more than

just a guest loyalty program. It believes in honoring members with
exciting, authentic, and extraordinary possibilities. In fact, with
over 3,800 hotels in 88 countries HHonors gives you access to a
world of experiences worth sharing. And with ten distinct brands,
we have hotels for every budget and occasion.

HILTON PROPERTIES IN INDIA

Hilton Chennai hotel
Hilton Mumbai International Airport hotel
Eros - Managed by Hilton New Delhi Nehru Place
Hilton New Delhi Noida Mayur Vihar
Hilton New Delhi/Janakpuri hotel
DoubleTree by Hilton Hotel Gurgaon - New Delhi NCR
DoubleTree by Hilton Hotel New Delhi - Noida - Mayur Vihar
Hilton Garden Inn New Delhi/Saket hotel
Hampton by Hilton Vadodara-Alkapuri

HILTON PROPERTIES IN INDIA TO BE

OPENING SOON
Hilton Bangalre Residences
DoubleTree by Hilton Hotel Goa- Arpora - Baga

35
 ABOUT HILTON MUMBAI
INTERNATIONAL AIRPORT

HOTEL DESIGN

A chic, boutique hotel

Designed as a 19th century summer palace.
Elegant colonial ambience
All 171 Bed rooms provide a home away from
home experience.

36
37
 Hilton Mumbai International Airport Hotel (HMIA)

Set in the commercial city centre of Mumbai, the

sophisticated Hilton Mumbai International Airport hotel is
just 5 minutes from the Chattrapathi Shivaji International
Airport and only 15 minutes from the domestic airport and a
large variety of shopping, entertainment and business centres.

With beautiful dcor inspired by an elegant

Summer Palace, this Mumbai hotel reflects an historic colonial
era while including the convenience of the very latest in
amenities. With polished wooden floors and decorated in warm
hues, all of our elegant Guest Rooms are reminiscent of those of
a stately home and include a plasma TV and wireless internet
access. Upgrade to an Executive Room or Suite to enjoy
Executive Lounge access with complimentary breakfast.

Hilton Mumbai has departments like Front

Office, Food Production (Kitchen), F & B Service,
Housekeeping, Kitchen Stewarding, Human Resource, Security,
Engineering, Carpentry, Health Club, Fleet Dept, Accounts,
Administration, Information Technology etc.
38
 HOTEL LOCATION

Strategic location, 5 minutes drive away from Mumbai Chaptrapati

Shivaji International Airport and 15 minutes from the Santacruz domestic
airport and just a few kilometers away from some of the best shopping,
entertainment and commercial hubs of Mumbai.

ADDRESS & CONTACT DETAILS

Hilton Mumbai International Airport

Sahar Airport Road,
Andheri East,
Mumbai - 400099
India
Tel: 91-22-28380000
Fax: 91-22-28380101

HOTEL GUEST ROOMS

The Hotel has 171 rooms including 6 suite rooms, 23 two-bed rooms,
handicap rooms to feel at home in stylishly decorated and in muted
tones with wood accents, the rooms exude the luxurious ambience of a
safety home. All the Guest Rooms feature wireless internet access and a
mini bar.

TWIN HILTON GUEST ROOM

Feel at home in a 36 sq m Twin Guest Room, stylishly decorated with

different hues of wood accents and beige furnishings to exude the luxurious

39
ambience of a stately home. Stay connected with wireless internet access,
refresh in the bathroom with individual shower cubicle or watch a movie
on the LCD TV. This Twin Room also features an electronic safe, mini bar,
tea/coffeemaker and two telephone lines.

DELUXE ROOM
Unwind in an elegant Deluxe Room at the Hilton Mumbai
International Airport hotel. Featuring a stunning teak floor and
colonial style dcor, our Deluxe Rooms also benefit
from wireless internet access, a mini-bar, a separate shower
cubicle and electronic safe.
EXECUTIVE ROOM
Hilton Mumbai International Airport has two Executive
Floors - 4th & 5th floors. Spoil yourself in a stylish Executive
Room at the Hilton
Mumbai International Airport hotel. Enjoy stunning views from
the floor-to-ceiling windows, refresh in the luxurious marble
bathroom, stay connected with wireless internet access and
enjoy access to the exclusive Executive Lounge with
complimentary breakfast and evening cocktails and canaps.

40
 SUITE

Feel at home in this comfortable, stylish and spacious Guest

Room, beautifully decorated in muted tones with wood accents.
Stay connected with wireless internet access, refresh in the
bathroom with separate shower cubicle and watch a movie on the
LCD TV. Our rooms also offer an electronic safe, 2 telephone
lines, a mini-bar and tea/coffee making facilities.

Following are some of the suite in HMIA:

GOLDENTULIP
NIGHTINGEL
OSPREY
ORCHID
SNOWDROP
WHITEIBIS

CHECK-IN & CHECK-OUT TIMINGS

CHECK-IN : 2 PM
CHECK-OUT : 12 PM
PARKING FACILITY AT HOTEL

Hotel provides Valet Parking on complimentary basis. The

Hotel has secured and covered parking facility and there are two
parking levels where the vehicle parking can be done at owners
risk.

41
HOTEL SERVICES & AMENITIES

HMIA always give priority and look at the utmost comfort and
convenience of Guests, giving and extending them with all
possible and needed facilities and amenities, be it for business
convenience, family comfort and convenience or just for comfort
and convenience and for fitness and recreation.

BUSINESS CONVENIENCE

AUDIO/VISUAL EQUIPMENT RENTAL

BUSINESS CENTER

EXPRESS MAIL

FAX

MODEM

PHOTO COPYING SERVICE

PRINTER

SECRETARIAL SERVICE

VIDEO CONFERENCING AVAILABLE

FAMILY'S COMFORT AND CONVENIENCE

BABYSITTING SERVICE

CHILDREN'S MENU

CHILDREN'S VIDEO RENTAL

CRIBS

FAMILY PACKAGE OFFERED

HIGH CHAIRS
COMFORT AND CONVENIENCE

42

AIRLINE DESK

BAGGAGE STORAGE

BAR AREA

BARBER SHOP

BEAUTY SALON

CAR RENTAL DESK

ELEVATORS

FLORIST

FOREIGN CURRENCY EXCHANGE

GIFT SHOP

LAUNDRY/VALET SERVICE

LOCAL AREA TRANSPORTATION

LOUNGE

LUGGAGE HOLD

MULTI-LINGUAL STAFF

NEWS STAND

ON-SITE CONVENIENCE STORE

ROOM SERVICE

SAFETY DEPOSIT BOX

SHOE SHINE STAND

SNACK SHOP

TOUR DESK

43
RECREATION CONVENIENCE
A myriad of discover a waits you at the Hilton Mumbai
International Airport , as u immerse yourself in nature beauty and
ultimate relaxation. Lounge without a care beside are lush garden , or
dive into the glistening waters of stunning uninterrupted sunlight
throughtout the day.

HEALTH CLUB
Experience the epitome of relaxation as
you delight delight your sance at the Esprit Health Club with a
shooting msg , aromatic body oil , soft lighting. Select from wide
variety of treatment option from rejuvenation program to scrubs,
facial masque therapies, foot massage , hair treatment, body
polishing, yoga, cardio, aerobic and much more.

FITNESS CENTER-
Qualified instructors plan customized
fitness programs, consisting ultra special cardio workout with
cardiovascular aerobic classes along with steam, sauna, and Jacuzzi
facilities

HI-FLYERS LOUNGE
Flyers lounge is an exclusive and
dedicated lounge for airline crew, and the only crew lounge in india.

SWIMMING POOL
The outdoor swimming pool is
surrounded by lush tropical landscaping.

44
 WINTER GARDEN
Winter garden Mumbais first and only
temperature controlled tropical garden. Surrounding by an art
display , it is an exotic and peaceful retreat from the bustle of the city.

SALON
Bright your look with cut or colour, float off in
one of treatment room with a blissful massage, body treatment
orlavish facial.

45
 Major Departments in Hilton international
Mumbai Airport

THE FOUR MAJOR DEPARTMENTS OF HILTON

INTERNATIONAL MUMBAI AIRPORT ARE:-

FRONT OFFICE
FOOD AND BEVERAGE SERVICE
FOOD PRODUCTION
HOUSEKEEPING

46
Front office

47
 Front Office

First impression is the best impression. The Front Office

function of a Hotel is to act as the public face of the hotel,
primarily by greeting hotel patrons and checking in guests. Front
Office is the most important Department of any hotel where the
Guests come in direct contact with the staff and the success of
any Hotel is most dependent on how the Front Office is manned
and their cordial and receptive attitude towards the Guests.

The front office is the nerve centre of hotel operations. Hotel

personnel are there to serve guests. An important aspect of this is
providing a good first impression of the establishment to guests.

48
 ORGANIZATION CHART OF FRONT OFFICE
DEPARTMENT

FRONT OFFICE MANAGER

The front office manger overseas all front office operations
for the hotel. As staff manager, he / she schedules employees to
ensure that there is proper coverage and all times. When VIPs,
such as celebrities or dignitaries, stay at the establishment,
he/she is often responsible for giving them the personal attention
they require. In most instances, the front desk manager reports to
the hotels general manager.

MAGIC
Hilton Mumbai International Airport has a telephone
operating department (MAGIC) which works 24 hours for
satisfying the guest needs, giving information, solving their
49
problems etc. From within the hotel the Magic can be accessed
by simply dialing the number 0. The operator promptly and
politely answers the call and helps the Guest with their needs.

RECEPTION
When a guest enters Hilton Mumbai International Airport then
1st the Bell Desk staff greets the guest and guides him/her to the
Reception. The Receptionist welcomes the guest and enquires if
he/she has a room reservation, the type of room they would like
to stay in. On his choice such as non-smocking, pool view
room, an appropriate room of his choice shall be assigned to him
and his registration process shall be completed on to his
computer terminal. For the identity proof, the Receptionist
shall politely ask for his passport (for international guests) and
for Indian national guests any ID proof such as PAN Card,
Voters Card, etc. The 1st page of passport copy and visa page
shall be scanned for international guests and for Indian national
guests, their ID provided shall be scanned and kept in record as
required by the hotel policy for proof of identity. Then the front
office staff makes the key for the room and the GRE staff escorts
the guest to their respective room.

50
 CHECK-OUT PROCESS
Guests check-out process will also be handled by the
Reception Desk. The Reception will receive the room key from
the Guest and he will politely enquire with the guest if he / she
has used any mini bar. The invoice will be prepared by the
Reception and Guest will sign and settle the invoice either by
cash or through acceptable credit card.

EXECUTIVE FLOOR GUESTS

Hilton Mumbai International Airports 4th & 5th floor are
Executive Floors. The Executive Floor guests have exclusive
Reception on 4th floor and check-in and check-out process is
taken care of by this Reception. Guests for Executive floors will
be greeted and guided to the Executive Floor by the Guest
Relation Executive to the 4th floor where the Reception Desk
will complete their registration, documentation and assign
rooms.
GUEST RELATION EXECUTIVE (GRE)
Guest Relation Executives are the front office personnel who
assist the guest to their respective rooms and explains them the
various amenities placed in their rooms. On the way to their
room the GRE explains the facilities of the hotel and the
directions to the different places like the restaurants, swimming
pool, health club etc. The GRE even shows the fire exits which
are nearest to their room.

51
BELL SERVICE
When a guest arrives at Hilton Mumbai International Airport
st
1 the Bell Desk staff greets them and takes them to the
reception. After the guest is allotted a room then the GRE staff
escorts the guest to their room. After the GRE escorts the guests
to his room and explains everything about the room, the Bell
Desk shall carry the guest baggage / luggage to the guests room
and keep them at the place suggested by the guest.
CONCIERGE
The concierge at Hilton Mumbai International Airport helps
the guests with information, advice, guidance and assistance
regarding hotel services, entertainment, recreation facilities,
restaurants, luggage, transport, sightseeing etc. Besides serving
the guests, he is an ambassador for the hotel. Any time guests
have a question, such as directions to local attractions, she finds
the answer as quickly as possible. The HMIA concierge
develops a rapport with guests to be able to understand their
individual requirements in order to best serve them.

52
 BUSINESS CENTRE

HMIA has Business Center which is offered to its valued

guests.

he Business
Center provides guests with facility with high speed internet,
secretarial services, photo copying services, fax, printing,
courier services, etc. The Business Centre includes 4 meeting
rooms which can be booked by the guest and the guest is
charged according to the duration of the meeting. The guest can
even book a projector or a screen during the meeting.

The guest is provided with tea/coffee and cookies as

complimentary during the meeting.
The business centre even provides DVDs on rent to the guest.
The business centre has also a small library where the guest can
spent some time reading books. If the business centre is booked
for 9 hours 2 rotations of tea or coffee is
complimentery `

53
54
 HIGH FLYER

It is a CREW LOUNGE, a place situated at the 2 nd floor,

for the Airline CREW. It is a place where the Airline crew can
use internet, watch TV, have a cup of coffee/tea etc. The High
flyers even has an extra floor where the guest can play games
like billiards and it even has a mini movie theater.

The Airline crew is offered the following things on

complimentary basis:

1. Buffet breakfast at The Brasserie.

2. Dry cleaning of one set of uniform up to 5 pieces of clothing.
3. Complementary fruit basket and one bottle of mineral water
on the day of arrival.
4. Internet at the High Flyers Club is complementary. Internet
used in the room will have a 20% discount on 24 hrs package
only.
5. One English news paper on daily basis.
6. Airport transfer on flight days will be arranged by the hotel.

55
 FOOD
&
BEVERAGE
SERVICE

56
 FOOD & BEVERAGE SERVICE

Food and beverage service among hotels, restaurants and

food outlets are handled by the Food and Beverage Department,
under the command responsibility of the Food and Beverage
Manager. Outlets with voluminous and complex operations
usually have more specialized division of labor.

57
The org chart of F & B Service of Hilton Mumbai International
Airport follows:

ROOM SERVICE

Hilton Mumbai International Airport has 24 hour room

service to serve the Guests.
Room service in a hotel is one area where the Guests come in
direct contact with hotel employees and it is therefore very
essential that the guests are gently and cordially handled. Also
room service is one of the most customer complaint prone areas
of any hotel.
Therefore, hotels prepare room service procedures and
Standard Operating Procedure (SOP) and train the employees
property to strictly adhere to the procedures.

58
 OUTLETS / RESTAURANTS IN HMIA
Hilton Mumbai International Airport has the following
Lounges and Restaurants

EXECUTIVE LOUNGE
Hilton Mumbai International Airport has an Executive
Lounge situated at the 4th floor. This lounge is only for the
guests staying on the executive floor i.e. the 4 th and 5th floor. At
the Executive Lounge F&B service is provided only 2 times in a
day i.e. breakfast from 6:30am 10:00am and at the happy
hours from 6:30pm 8:30pm. Everything that is provided at the
executive lounge is complimentary for the guest. There is a
buffet set along with some bakery items for the guest at the
morning and evening. The guest can even order the food that
they want and it will be bought from the main kitchen. Alcohol
like Red Wine, White Wine, Beer, Vodka, Gin etc is served to
the guest at the Happy Hours.

LOUNGE BAR AND CIGAR DIVAN

With a warm charm, antiques and dark woods, the sophisticated
and cozy Lounge Bar and Cigar Divan at the Hilton Mumbai
International Airport is the ideal place to spend a relaxed
evening. Featuring its own walk-in humidor, an open fireplace
and a sultry 5-piece jazz band, this intimate lounge bar invites
you to kick-back and unwind after a long day with cognac and a
specialty cigar.

59
Lounge Bar is open for
Lunch & Dinner

60
 CRYSTAL LOUNGE

Unwind in the relaxed atmosphere of the elegant Crystal

Lounge at the Hilton Mumbai International Airport hotel. With
live music and a laid-back ambience, the Crystal Lounge is the
perfect place to meet with friends or hold a leisurely business
lunch. Choose from a range of teas and coffees, while you enjoy
a freshly made sandwich or pastry and treat yourself to an
evening cocktail.

61
FLAMES RESTAURANT & BAR

Dine under the stars amidst the lush green gardens of the
Hilton Mumbai International Airport hotel in the stunning
Flames Restaurant & Bar.
HMIA serves its guests with a wide variety of imported and
indigenous brands of Champagnes, White wines, Red wines,
sparkling, cocktails, Gin, Vodka, Rum, Tequila, Malt Whisky,
Blended Whisky, Brandy and Cognac & Beers.
Flames is a restaurant that is opened only from October to
March. Their speciality is barbeque and grills. Dine under the
stars amidst the lush green gardens of the Hilton Mumbai
International Airport hotel in the stunning Flames Restaurant
and bar. It has only A la Carte menu service. If 2 guest sit it will
approximately cost them Rs.2,500/-

62
 GARDEN POOL BAR

Cool down by the poolside in the chilled out Garden Bar at

the Hilton Mumbai International Airport hotel. Sip a cool
cocktail or mocktail as you gaze out over the shimmering waters
of the swimming pool. Surrounded by verdant and luxuriant
gardens, this relaxed and secluded pool bar is the perfect place
to unwind and while away the hours.

63
 IMPERIAL CHINA

Imperial China is
inspired by the rich tradition and heritage of Chinese merchants
that have travelled to distant countries and brought back with
them an eclectic mix of herbs and spices.

This is a remarkable and memorable restaurant in Hilton

Bombay where one can experience the many delights of
contemporary Szechwan province cuisine at Imperial China at
the Hilton Mumbai International Airport hotel. Choose from a
variety of popular dim sum, delicious soups and authentic
Chinese specialties from the sophisticated and innovative menu.
Our professional staff will be happy to help you choose a fine
wine or liqueur to accompany your meal perfectly.
Their speciality is hawain fans from Philippines and schezwan cuisine.

RESTAURANT TIMINGS:
7.00 pm until midnight all days through-out the year.

One can select and enjoy food from a wide variety of Chinese and
Thailand menu

64
 SOME OF THE MENU ITEMS ARE

IMPRINTED ON NEXT PAGE:

65
66
67
THE BRASSERIE

68
 The Brasserie is a French concept; it is a type of French
restaurant with a relaxed, upscale setting, which serves single
dishes and other meals. The word brasserie is also French for
"brewery" and, by extension, "the brewing business". A brasserie
can be expected to have professional service, printed menus,
and, traditionally, white linenunlike a bistro which may have
none of these. Typically, a brasserie is open every day of the
week and serves the same menu all day
In HMIA it is featuring enormous bay windows and
overlooking the shimmering pool. The Brasserie offers
an innovative menu and aromatic dishes from around the globe
in an intimate and elegant setting. Be spoiled for choice by
our buffet, with both familiar and exotic selections of Indian,
French, Italian, Oriental and Mediterranean specialties.
Experience the additional magic of our popular and
unique midnight buffet.

69
 HILTON BREAKFAST
Fruit Juice
Muslie
Chilled Yoghurt
Porridge
Orange and Grapefruit Segments(MIX FRUIT CUTS)
Continental Breakfast
Omelettes (any variety of your choice)
Nancy"s Eggs (Poached, Scrambled, Fried, Boiled)
Bacon, Sausage, Black Pudding or Haggis, Mushrooms, Eggs,
Tomato, Baked Beans
Smoked Salmon & Scrambled Eggs
Basket of Toast
Freshly Brewed Tea or Cafetiere Coffee
Selection of Teas and Coffees
Jam and Marmalade

70
 Breakfast timing : 7am 10.30 am
The Brasserie Restaurant is open 24 hours 365 days and
serves food on order as per their published menu.

The Brasserie serves have three variety buffet options

Indian, Continental and Chinese at three times a day i.e. buffet
lunch, buffet dinner and midnight buffet.
Rates for Sunday brunch is 2195 +taxes (17.5%) total 2530
with alcoholic beverages
990 +taxes (17.5%) total 1265 without alcoholic beverages
For kids 597+taxes (17.5%) total 765. Sunday brunch
starts at 12:00am till 4:00pm

71
BUFFET TIMING AND RATE
Breakfast 06.30AM - 10.30AM IRs. 810+Tax
Lunch 12.00pm -3.00 pm IRs.1200+ Tax
Dinner 06:30pm -11.30 pm IRs. 1575+ Tax
Midnight 12.00 AM-02:30 am IRs. 950+ Tax
HEALTHY HEART OPTIONS
The HMIA gives special care and emphasize in designing
special menu items. The Fit for Fun buffet breakfast is
healthy heart option breakfast which consists of choice of
cereal, skimmed or soy milk, corn flakes, bran wheat flakes,
fresh fruit juice, plain, low or fruit yogurt, bakery basket, eggs
poached and nested on streamed organic vegetables, etc.
The Brasseri restaurant has an exhaustive menu of various
delicacies From the Garden Soups Burgers From the
Pizza Oven From the Stove and Grill Indian Flavours, etc.
While designing the Menu HMIA has taken into consideration
interests of special group of guests and accordingly designed
Healthy Options Authentic Dishes and Hilton Classis
dishes distinctively in the Menu with different icons against
such dishes.
Also the Hotel takes care of the interest and choice of loving
kids of the Guests in the menu in the section for the Little
Ones with their favorite delicacies.

72
 IRD (In Room Dinning)

For the ultimate private affair in dining pleasures, retreat to

the comfort of your own guestroom, and experience In-Room
Private Dining. Experience the reasons all over again...or, cozy
up with a good book or a great movie and surround yourself
with Hilton luxury in the comfort of your own guestroom.
HMIA also serves food in Guest Room through their Room
Service per order and per In-Room dining menu.
Types of Tray set up followed in IRD:-
1.Continentel Tray Set Up.
2.Indian Tray Set Up.
Condiments in continental tray are tobassco sauce, mustard
sauce,oregano,pepperica,etc..
Accompaniments in Indian tray set up are pickle,mouth
freshner
Platters are kept in the suite room and long stay guest room. The
platter is made of 5 fruits and 7 fruits.

Five fruits include of kiwi, banana, grapes, pomegranate,

apple, sweet lime, pears and in seven fruits strawberry and
tangerine is added in it.

73
 BANQUETS

A banquet is a large meal or feast complete with main

courses and desserts. It usually serves a purpose such as a
charitable gathering, a ceremony, or a celebration.

Today banquets serve many purposes from training sessions

to formal business dinners. Business banquets are a popular way
to strengthen bonds between businessmen and their partners. It
is common that a banquet is organized at the end of an academic
conference.

Hilton Mumbai International Airport has the following banquet

halls

1. Chancellor 1 1025 sq. ft.

2. Chancellor 2 1394 sq. ft.
3. Chancellor Suite 2460 sq. ft.
4. Countess 357 sq. ft.
5. Victoria (Marquee) 2080 sq. ft.
6. Viscount 420 sq. ft.
74
Banquets- Chancellor Suite, Victoria Suite, Viscount, Countess

S O S POINTS IN BANQUETS :-

75
 1)CUTLERY AND CROCKERY POLISHING TO BE DONE
WEEKLY BASIS
2)BREAKGES IN BANQUETS TO BE MAINTINED BELOW.1
PERCANTE
3)CHAFING DISH TO BE PROPERLY CLEANED AND WIPED
4) CROCKERY TO BE PROPERLY WIPED AND STACKED
ALL CHANDELIERS TO BE CLEANED ONCE IN A MONTH
6) CROCKERY CHIPPED AT CORNERS NOT TO BE USED
7) WEEKLY CLEANING SCHEDULE FOLLOWED FOR PANTERY AREA
8) THE HALL SHOULD BE READY AND CHECKED PROPERLY BEFORE
THE GUEST ARRIVE
9) UNIFORM OF THE STAFF HAS TO BE CLEAN AND WELL
PRESSED
10)COMMENTS CARDS TO BE GIVEN THE GUEST AFTER THE
FUNCTION WHICH CAN BE ANALYZED AND RECTIFIED
IMMEDIATELY
11)USAGE OF DENT EPNS CUTLERY HAS BEEN ALMOST STOPPED
12)ALL BUFFEET COUNTER TO HAVE EITHER FLOWER ARRANGMENT
OR IN ADDITIONS TO THE PROPS WE USE
13)COCKTAIL NAPKINS ARE BEING USED IN ALL VIP FUNCTION IN
PLACE OF NORMAL TISSUE
14)AT NO GIVEN P10NT OF TIME DURING THE FUNCTION ' THE PRE
FUNCTION AREA IS TO BE LEFT UNMANNED
15)CARPET SHAMPOOING H_ AS TO BE DONE ONCE IN A MONTH
16)ONE STAFF WILL DEDICATE ONLY FOR PANTERY AREA TO KEEP
AREA NEAT AND CLEAN
17)ADDITIONAL TRANING CLASSES ON TEA COFFEE
SERVICE.BUFFET MAINTAINCE, BAR SET UP,TWICE IN A WEEK, TO
ENSURE WOW EFFECT
18)PRESENT THE BILL ALONG WIT If COMMENT CARD WITH AN
LRM PEN AND THANK THE GUEST

The below banquet hall / meeting room details with name,

area, capacity in different layout structure.

76
 Per need and requirement of different interest groups guests,
meeting rooms shall be assigned and arranged in different layout
styles such as Class room, Theatre, Banquet, Reception,
Conference and U shape.

The capacity of the rooms shall change according to the

layout of meeting room arrangement. The maximum seating
capacity can be derived by Theatre and Reception style.
The largest meeting room Chancellor suite has an areas of
2460 sq. ft. can accommodate a maximum of 225 persons in
Theatre or Reception layout style.

77
 WEDDING FUNCTIONS

Hilton Mumbai International Airport offers special wedding

packages and organize wedding functions.

As the day one has been dreaming about for years draws near,
Hotels wedding-tested staff stands at the ready to help turn
his/her vision into wonderful reality.

The Hotel understands how important it is that ones wedding

goes according to plan, so the Hotels planner will work with
him/her every step of the way to make certain that's exactly what
happens.

From delightful meals to polished service to posh guest

rooms, one can count on HMIA.

The Hotel offers the following three types of packages

1. Platinum Vegetarian and Platinum Non-vegetarian

2. Gold Vegetarian and Gold Non-Vegetarian
3. Silver Vegetarian and Silver Non-Vegetarian

While platinum package offers a large variety of menu items

and honeymoon suite with a bottle of sparkling wine and
celebratory cake, gold package offers a different menu with
Honeymoon suite and Silver package overnight deluxe room
The packages are for a minimum of 225 guests and above.

78
 TYPES OF SETUPS FOLLOWED IN BANQUETS:

CONFERENCE STYLE-
Also, called the board room
style, is recommended for groups that have less than 20 people. This
arrangement can be setup by placing (2) six feet long rectangular
banquet tables side by side. The chairs will be placed around the
perimeter of tables.

LECTURE STYLE-
If your event consists of general meetings
and/or lectures, the lecture style arrangement is suggested. This layout
works well with almost any size group. Chairs are placed in rows one
behind the other and are facing the front of the room towards a podium
or head table.

U-SHAPE-
For presentations that have less than 25 people,
it is recommended that the room be set up in the U-shape arrangement.
For this arrangement, simply place your 6 foot rectangular folding or
banquet tables in a U-shape configuration and place the chairs on the
outside of the tables.

HOLLOW SQUARE-
The hollow square setup is very similar
to the U-shape. The major difference is that both ends are closed. This
arrangement can accommodate more guests and is generally geared
more towards discussions.

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 CLASSROOM STYLE-
The classroom style setup is primarily
used when guest or participants have to do some writing or note taking.
Seminar tables can be used to seat up to three guests who are seated on
one side of the table and facing forward towards the lecturer.

TABLES USED IN THE BANQUETS-

The tables which are commonly used in the banquet functions

are;
2.5*2.5 inches table is a square table

4*2.5 inches table is an oblong table

6*2.5 inches table is an oblong table

Round table

R/6 which means the diameter of the table is six inches

R/8 which means the diameter of the table is eight inches

R/10 which means the diameter of the table is ten inches

Round table is used for the semi-formal setup

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 FOOD
PRODUCTION

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Food Production
Food & Beverage Production is the core area of the
Hospitality industry. Major aspect of the Hotel industry is food
as it is the true reflection of hospitality.
The heart of the hotel is the kitchen. Guests who patronize
these hotels would visit them for various reasons, for locality,
comfort, pricing and even for the food that is served and
presented to them. Also there are some who visit these hotels for
the purpose of having a meal or snack. Whatever the case

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maybe, the kitchen plays an important role for the existence and
sustenance of the hotel.
It is one of the largest areas of food and beverage department
comprising of various kitchen and their sections. The number of
kitchen, manpower and work efficiency depends upon the size
and type of the hotel, and the types of meal and service to be
catered, from the commercial viewpoint. It contributed major
revenue in any catering business. Kitchen is well designed area
in which food is prepared and looked for customer service. The
verities of meals are prepared and looked by the skilled and semi
skilled culinary crafts and the key person, and food is served in
specific areas of the catering establishment.

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 The following is kitchen structure in Hilton International
Bombay Airport :-

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USE Of chopping boards-

RED MEAT AND RAW POULTRY

DAIRY PRODUCT

SEAFOOD

COOKED MEAT

VEGETABLE AND FRUITS

ANY READY TO EAT FOOD

(SANDWICHES , BREAD, ETC.)

INDIAN KITCHEN
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 HILTON MUMBAI - INDIAN KITCHEN presents to you a
collection of Indian food recipes that's sure to tingle your taste
buds and gives you a peek into Indian cuisine. All recipes are
developed by specialized chefs in the hotel. Both Vegetarian
and Non-Veg. specialties are prepared in this kitchen. The
following are some of the hot specialties.

DUM MURG KI BIRIYANI

SUBZ BIRIYANI
PAKHTOONI DAL
MUTTON SUKHA
PATRANI MACHI
KACCHE GOSHT KI BIRIYANI
BHARLELI VAANGI
METHI MOONG KI SABZI

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 SOUTH INDIAN KITCHEN

Hilton Mumbai has a South Indian Kitchen which is famous

for typical South Indian dishes be it Kerala, Tamil Nadu,
Andhra Pradesh or Karnataka. Each state has its own typical
food preparation and Hilton Mumbai South Indian Kitchen shall
be happy to prepare and serve its guests with their favorite
delicacies per their order. There are specialist cooks who are
ready to serve the customers as per their taste and choice.

Some of the south Indian dishes served for breakfast in the

hotel are -
IDLI -
(steamed rice cake served with coconut chutney and
sambhar)
DOSA- -
Different varieties of dosas such as plain dosa,
malsala dosa, ghee dosa, reva dosa, etc. are served with coconut
chutney and sambhar.
Other vegetarian and non-veg. dishes can also be ordered as
per the taste of the guests.

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CONTINENTAL KITCHEN

Continental Food, on the whole could be considered as

International Cuisine, particularly British, Australia, New
Zealand, American. These places may not have a distinguished
cuisine of their own, and also are very similar in some way or
the other..in terms of Taste ,ingredients used, spices used,
flavouring, herbs and method of cooking....baked, grilled,
stuffed, ...

Hilton Mumbai has its specialities in continental kitchen to

take care of the taste of its international guests. The Hotels
Continental Chefs are happy to serve their guests with foods of
their choice.

Items from the Pizza Oven available at HMIA restaurant are:

LAZIO ROMA SPECIAL PIZZA

CLASSIC MARGHERITA
CHICKEN TIKKA PIZZA
TURKEY & MASHROOM PIZZA
RISOTTO FUNGI
PENNE ARRABIATA
BREAK BEAN AND RICOTTA TORTELLINI
FETTUCCINI BOLOGNAISE
SEAFOOD LASAGNE

88
 CHINESE KITCHEN

Chinese cuisine is any of several styles originating from

regions of China, some of which have become increasingly
popular in other parts of the world from Asia to the Americas,
Australia, Western Europe and Southern Africa. The history of
Chinese cuisine stretches back for many centuries and produced
both change from period to period and variety in what could be
called traditional Chinese food, leading Chinese to pride
themselves on eating a wide range of foods.
Hilton Mumbai has a special restaurant called
Imperial China where superb Chinese and Thai delicacies are
served.

SPECIALTIES

Prawn and Chicken dumpling

Chicken bamboo shoot suimai
Seasonal vegetarian dumpling

APPETIZERS

Crystal prawns
Barbeque pork spare ribs
Crispy lamb
Crispy baby corn and chilli

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SOUP

Sweet corn soup

Manchow soup

POULTRY, LAMB, PORK & SEA FOOD

King pao chicken

Szechuan kai
Szechuan lamb
Pork in sweet and sour sauce
Pork with oyster chilli
Prawns in hot bean sauce
Prawns in XI sauce
Spicy fish with chilli broccoli

VEGETABLES

Assorted Chinese greens

Vegetables in black bean sauce
Five treasure vegetables

RICE & NOODLES

Imperiaa Chinese fried rice

Fried noodles in XO sauce
Garlic and chilli noodles

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THAI SPECIALTIES

Yum phak grob

Poh piah tod
Kai satay

PANTRY

Pantry is a part of Hilton Bombays Main Kitchen which takes

care of preparation and arrangement for food items for the
following day.

TANDOOR SECTION

Hilton Mumbai has a good Tandoor section. HMIAs

delicious tandoori and BBQ dishes are synonymous with its
clients. Tandoori dishes are most common and they are integral
part of the all major north Indian functions.

Some of the most common tandoor items are

TANDOORI ROTI / NAAN
MESSI ROTI/GARLIC NAAN/BUTTERNAAN
TANDOORI CHICKEN
TANDOOR POMFRET
CHICKEN TIKKA MAKHANI
PANNER TIKKA MASALA ETC.

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 GARDE MANGER / COLD STORAGE ROOM
Garde Manger is considered by many to be the most
demanding station/job in any kitchen. Garde Mangers need to be
able to apply proper seasoning to food that is going to be served
cold and in other cases, season food that is going to be served
hot.
HMIA has a superb Garde manger section where cold dishes
(such as salads, appetizers, canapes, pates and terrines) are
prepared and other foods are stored under refrigeration. The
person in charge of this area is known as the chef garde manger.

BAKERY & PASTRY

Hilton Mumbai Bakery & Pastry section is in the basement
level where classic cake and pastry preparations are made.
It is a place to exhibit culinary and kitchen management skills
by focusing on advanced garnishing techniques, large scale
production, artisan breads, dessert and wine pairing, and
decorative arts such as chocolate, sugar or is a specialized area.
All types of bakery and pastry items are prepared for regular as
well as special occasions and this is one of the core specialized
area in hotel industry.

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 BULK KITCHEN

Bulk Kitchen of the Hilton Bombay is in the basement level.

Food preparation on bulk level on a daily for catering to the
employees and staff is prepared in the bulk kitchen.

BUTCHERY

Hilton Bombays Butchery section is also situated in the

basement level. Butchery takes care of the storing and cutting
into pieces of meat, poultry and fish.

FRUIT SECTION

There is a fruit section in the basement level of Hilton

Bombay. In this section fresh fruits juice and fruit preparations
are prepared for the guests.

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HOUSEKEEPING

94
Housekeeping
As the name suggests, housekeeping operations are related to
the upkeep of the hotel. Housekeeping is basically concerned
with the smooth running of the place, as it has to maintain the
hotel from the lobby to the room to the restaurants and the
cleaning of the public areas. This Unit intends to introduce you
with the housekeeping activities and will also apprise you with
the managerial aspects of the Housekeeping Department. An

95
attempt has also been made to establish its linkages and healthy
relationship with other departments of the hotel.
The Org. chart of Housing Keeping Department in HMIA is
as follows:

This department is also known as accommodation operation

department. Housekeeping department plays a very important
role for guest satisfaction by keeping the property clean,
comfortable and hygienic. The housekeeping department takes
pride to create home away from home.

LOST AND FOUND DEPARTMENT

Many a times while cleaning a guest room attendant comes

across some personal items of the guest left behind. All the
articles found while cleaning the rooms are, thus, handed over
96
by attendants to the Floor supervisor, who maintains a list of the
found articles against the specific room number.

LINEN AND UNIFORM ROOM

The linen room is the centre stage for the supporting role that
the Housekeeping Department plays in the hotel. Most linen
rooms are centralized and act as a storage point and distribution
centre for clean linen. Usually, a par stock is maintained on each
floor or at each unit to suffice immediate requirements.
Although the term linen originally referred to those fabrics
made from the fibre derived from the stem of the flax plant,
linen in this context means all launder able articles and often
includes pillows, mattresses, shower curtains, fabric lampshades
and upholstery that are also handled by the linen room.

There are Tailors and Upholsters under Linen & Uniform

department to take care of the uniform and other linen stitching
working and upholstery work of various hotel furniture items.

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 FLOOR

The Floor Supervisor at HMIA inspects and

maintains the cleanliness and physical condition of the
hotel guest rooms, meeting rooms, hallways and public
areas. Shall immediately report damage or problems with
the guests room & room equipment.

She will communicate with the Front office all

vacant and clean rooms, completion of guests
requirement, etc. She will also be responsible for
collecting all Lost & Found items, entering the
information in the Lost & Found Log, and securing the
items in a locked cabinet.

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 Different types of machines use in
HOUSEKEEPING

1. ERGO DISK DUO [ SCRUBING MACHINE ] -

TASKI (432HS)
2. VACCUM MACHINE EUREKA FORBE (4D/930)
3. SINGLE DISK [SCRUBING MACHINE]
VICTOR (020HWF1005)
4. JET SPRAY KARCHER (H/D 6/15C)
5. VACCUM MACHINE KARCHER (T-201)
6. VET AND DRY VACCUM KARCHER (NT
36/ELO)
7. CARPET SHAMPOOING KARCHER (BPS
43/500<)
8. HAND SCRUBING HITACHI (SAT-180)
9. CARPET SHAMPOOING KARCHER (P4 33i-
100)

Bathroom supplies
SMALL SOAP
BIG SOAP
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 COTTON TIPS
DENTAL KIT
MOUTH FRESHER
COMB
COTTON PADS
HAIR CLEANER
HAIR CONDITIONER
SHOWER GEL
BATH SALT
TISS
TISSUE BOX
TOILET ROLL

100
 PUBLIC AREA

Public area supervisor is responsible for

supervising the cleaning and maintenance of the public areas of
HMIA. She shall manage all department functions including
short and long term planning, as well as day to day operations.
Through effective communications with all hotel
operational departments shall resolve situations impacting guest
service or malfunctions of departmental equipment.
She shall also be responsible for maintaining all
departmental assets including equipment repairs and
maintenance and ensure all departmental areas are maintained,
clean, and organized.

LAUNDRY SERVICES

At HMIA, the laundry services extended to the guest are

usually provided by the housekeeping. The laundry to be washed
is collected from the guest room and the washed, dried and
ironed clothes are supplied back to the guest room. Earlier, all
the hotels had in house laundry services but nowadays many
hotels have out-sourced this service, both for the hotel linen as
well as for the guest laundry.

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LAUNDRY CYCLE:

COLLECTION OF SOILED LINEN

TRANSPORTATION OF SOILED LINEN
SORTING OF SOILED LINEN
WEIGHING THE LINEN AND LOADING THE WATER
WASHING OF SOILED LINEN
SOURING AND SOFTENING OF LINEN
EXTRACTION OF WATER
DRYING
STORING AND RE DISTRIBUTING OF LINEN

LINEN CYCLE

102
 LAUNDRY CHEMICALS

The following are the laundry chemicals used in Hilton

Mumbai International Airport:

CUFF & COLLAR removes dirt associated with sweat.

NITROGEN OXIDE (NOX) SUPER removes oil, grease &

protein stains.

HYDROFLUORIC ACID used for removing rust and metal

stains.

ACETIC ACID used for clothes that may loose colour. Helps
the cloth to retain colour.

CLAX PROTEIN used for blood and protein stains removal.

CLAX TANNIN used for tea and coffee stains.

CLAX 200 S used for oil stains in prewash.

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 CLAX O.B detergent booster with optical brightener.

CLAX BUILD alkalinity booster. Used for removing medium

hardness of water.

HYPO MAGIC (CHLORINE BLEACH) used for

removing heavy protein stains. To be used at 60 degrees celsius.

CLAX SONRIL (OXYGEN BLEACH) to be used 80

degrees Celsius.

CLAX NEUTRAL neutralizes alkalinity and chlorine from

clothes.

CLAX SOFTENER non yellowing fabric softner. Used for

towels and white linen.

CLAX SEPT used as fabric sanitizer.

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 THE ACTIVITIES OF LINEN
ROOM

105
 CLASSIFICATION OF LINEN

Linen is classified in to following type:-

Bed linen:
Mattress protector, bed sheets, Blanket /crinkle
sheet/night sheet ,
Bed cover/bed spread., Pillow slips, Pillow
cover/pillow case.
BATH LINEN: -
Bath sheet/blanket, Bath towel, hand towel, Face
towel, bath mat,
Towels for health club, Swimming pool.
NAPERY: -
Table cloth, Slip cloth/Nappron, Servieties,
Cocktail napkin, Bar runner,
Freshner towels, Moultans, place mats
SOFT FURNISHINGS: -
Draperies, Sheet/Net/Glass curtains, Wall
hanging lamp, Cushion cover,
Shades, Uoholestery.
CLEANING CLOTH: -
Dusters, Glass cloth, Flannel poushing,Mops and
mop heads.

106
 FLORIST DEPT

Fresh floral arrangements all over the hotel are maintained by

the housekeeping department. The private areas like guest
bedroom or the public areas like the restaurants and the lobby
floral arrangements are made by housekeeping department.

OTHER IMPORTANT FUNCTIONS OF

HOUSEKEEPING

Another important function of the F&B Department in the

selection and purchase of various supplies such as Bedroom
supplies, bathroom supplies, linen, tea and coffee making
facilities, cleaning supplies, working replacements such as
shower curtains, crockery, glassware, vacuum cleaners, trolleys,
uniforms for room attendants and porters, etc. This is an
important responsibility of the Executive Housekeeper.
The Executive Housekeeper works closely with the Purchase
Department of the hotel in identifying the requirements and
vendors, testing and selection of items such as linen, cleaning
chemicals, cleaning items, working replacements, etc.
He or she should ensure that the chemicals used for cleaning are
of good quality and does not have any adverse effects to the
property as well as the guests.

107
Housekeeping Chemicals used in HMIA
Following are some of the housekeeping chemicals used
in the hotel.
1. R1 Floors And Tiles
2. R2 Heavy Soiled Cleaner. It is a Universal Cleaner
3. R3 Glasses
4. R4 Furniture
5. R5 Room Freshener
6. R6 Bath Tubs, Basin, Toilet
7. R7 Floor cleaner conc
8. R9 Bathroom Cleaner Conc in Hard Water

108
 One Support Department
HUMAN RESOURCES DEPARTMENT

Human Resources department plays an important & vital

role in the success of any business organization. Human capital
is the most valuable asset of all businesses and therefore every
care must be taken in selection and recruitment of employees.
There are two elements of the HR Department i.e. Personnel and
Human Resources Development. While Personnel function takes
care of the administrative matters related to employees, major
challenge lies in the HR Development, compensation and
retention of employees.

Hilton Mumbai International Airport has an effective and

efficient HR Department under the HR Director. The
department looks after the needs of various departments in
identifying, selecting, interviewing, hiring, orienting and
training the right people to the right job.

109
 The HR Department liaises with the various Catering &
Food Technology Institutes in organizing campus interviews for
identifying potential students for placement with the Hotel.
Also HR department places students from various Catering &
Food Technology colleges and institutes for on job industrial
training as part of their curriculum and as such they are doing a
great service to both the industry and the students.The
Department has helped me very much in completing my four
months training with the hotel and I am very th ankful to the
Department.

110
 SALES & MARKETING:-

The sales and marketing department of a hotel has the

responsibility of increasing the sales of the hotels produce and
services. The major products are room, food and beverages,
banquets, and outdoor catering. The sales and marketing staff of
a hotel can vary from one part-time person to a dozen or more
full-time employees, depending upon the size of the hotel. Their
responsibilities can be divided into functions like sales,
convention service, advertising, and public relations. The sales
and marketing department carries out market surveys and
forecasts the future demand for various service provided by the
hotel, based on past and present trends. On basis of such
forecasts, they develop strategies to capture the market and
increase the revenue of the hotel.

111
 TRAINING SCHEDULE

TRAINING DURATION
1 APRIL TO 18TH AUGUST-2013
ST

DEPARTMENT OF TRAINING
FOOD PRODUCTION
FOOD & BEVERAGE SERVICE
FRONT OFFICE
HOUSEKEEPING

AREA:

FOOD & BEVERAGE SERVICE:

BANQUETS

HOUSEKEEPING: FLOORS, LOBBY, MAIN

PORCH

FRONT OFFICE: BELL DESK

FOOD PRODUCTION: INDIAN, SHOWKITCHEN

112
 CONCLUSION

TRAINING AT HILTON MUMBAI

INTERNATIONAL AIRPORT WAS FOUND TO BE
BOON AS I GOT LOT OF EXPOSURE AND LOT
MANY THINGS TO LEARN.HERE I GET TO LEARN
TO DEVELOP FURTER INTEREST IN THIS FIELD
OF HOTEL INDUSTRY. AND GOT IDEA OF WHAT
HOSPITALITY INDUSTRY ALL ABOUT & GATHER
AS MUCH INFORMATION I CAN.
THE REPORT SHARES ALL MY
EXPERIENCE DURING TRAINING
PERIOD.LEARNING ABOUT ITC HAS GIVEN ME
LOT INSIGHT INTO WORKING WITH A
STARWOOD PROPERTY.

113
 Bibliography
All the information has been taken from various

internet sites using Google search engine

www.google.com and www.wikipedia.com and

respective Supervisors Of Outlets.As well as for new

properties news papers and hotel machines .

** THANK YOU **

114