Brksec 3055

Troubleshooting:
ASA Firepower NGFW

Prapanch Ramamoorthy Engineer, Cisco Services
Your Speaker
Prapanch Ramamoorthy
Engineer, Technical Services
7 years of Cisco TAC experience
Primarily focused on security
praprama@cisco.com
3
Housekeeping
Interrupt anytime for questions
Phones in Silent mode.
Prior understanding of ASA.
Session scope:
Focus on troubleshooting ASA features and integration with FirePOWER module.
FirePOWER features out-of-scope.
Other Sessions of Interest
BRKSEC-2042 - Web Filtering and Content Control in the Enterprise
BRKSEC-2700 - Building a Highly Secure Internet Edge
BRKSEC-3010 - Firepower 9300 Deep Dive
BRKSEC-3032 - Advanced - ASA Clustering Deep Dive
Agenda
Architecture
Packet Flow
Troubleshooting Tools
Case Studies
Best Practices
Architecture
ASA 5500-X Block Diagram
System Bus
Management0/0
1GE
SFR RAM SFR CPU
Ethernet
Firewall RAM Firewall CPU

Bus 1 Bus 0 Crypto
Engine
IPS
Accelerator**
Expansion Card External NICs
6x1Gbps 6x1Gbps* or
8x1Gbps**
External Interfaces On-board Interfaces
6x1GE 6x1GE* or 8x1GE**
*ASA5512-X and ASA5515-X

** ASA5525-X and higher
ASA 5500-x with Firepower Services
Shared memory space used for zero-copy data exchange from ASA to SFR.
Shared Management0/0.
TUN/TAP drivers used to send traffic to/from SFR module.
External Interface Internal-Data0/0 "asa_mgmt_plane", is up, line protocol is up
management link Hardware is i82574L rev00, BW 1000 Mbps, DLY 10 usec
(Full-duplex), (1000 Mbps)
.....
Interface Internal-Data0/1 "", is up, line protocol is up
Shared memory for Hardware is ivshmem rev03, BW 1000 Mbps, DLY 10 usec TUN/TAP interface
packets to/from SFR (Auto-duplex), (1000 Mbps) to/from SFR mgmt
.....
Interface Internal-Data0/2 "mgmt_plane_int_tap", is up, line protocol is up
Hardware is en_vtun rev00, BW Unknown Speed-Capability, DLY 1000 usec
(Full-duplex), (1000 Mbps) TUN/TAP interface
..... for the ASA mgmt
Interface Management0/0 "manage", is up, line protocol is up
Hardware is en_vtun rev00, BW 1000 Mbps, DLY 10 usec
Auto-Duplex(Full-duplex), Auto-Speed(1000 Mbps)
ASA 5585-X Block Diagram
CPU Complex System Bus
SSP-10: 1 CPU, 4 cores Crypto
RAM SSP-20: 1 CPU, 8 cores Complex
SSP-40: 2 CPUs, 16 cores
Ethernet
SSP-60: 2 CPUs, 24 cores
Management
2x1GE
MAC 2
MAC 1
SSP-40/60
2x10Gbps 2x10Gbps
Internal Switch Fabric

4x10Gbps 10Gbps 6x10Gbps
On-board 10GE On-board 1GE Expansion Slot

interfaces* interfaces SSP
*Half of the 10Gbps uplinks towards MAC used for traffic to/from SFR
ASA 5585-x with FirePOWER services
ASA controls all ports including those on FirePOWER SSP module.
Ingress Frame Processing
Frames are received from wire into ingress FIFO queues
32/48KB on 1GE (except management ports), 512KB on 10GE
Network Interface Controller (NIC) moves frames to main memory via RX rings
Each ring slot points to a main memory address (block or buffer)
Single RX ring per 1GE, multiple RX rings per 10GE
Shared RX rings on 10GE MACs (ASA5585/SM) and 1GE uplink (ASA5505)
CPU periodically walks through all RX rings

Pull new ingress packet blocks for processing
Refill slots with pointers to other free blocks
Ingress Frame Processing
1. Ethernet frame
arrives on the wire
Ethernet NIC Main Memory

3. Moved from FIFO 4. Pulled by CPU
queue to memory for processing
Ingress FIFO block via RX ring
(Kbytes)
CPU
2. Placed at
queue tail
5. RX ring
RX Ring slot refilled
(slots) Buffer Blocks
(fixed size)
Ingress Load-Balancing on 10GE and MAC
ASA5585-X SSP-20 RX Rings RX Rings
CPU Complex
0 1 2 3 0 1 2 3
MAC 1
10GE Interface 0 10GE Interfa ce 1
2x10Gbps (single ingress FIFO) (single ingress FIFO)
MAC 1
Internal Switch Fabric
Select Interface 0,
RX Ring 0 always
Other than
IPv4/IPv6
Select Interface 0,
RX Ring 3 based on
source/destination IP hash
IPv4/IPv6 Other Select Interface 1,
than TCP/UDP RX Ring 2 from
source/destination IP and
TCP/UDP port hash
TCP/UDP
10GE MAC Interface Information
Check Internal-Data 10GE MAC interfaces on ASA5585 and ASASM for errors
All buffering logic asa# show interface detail | begin Internal-Data
is on 10GE CPU Interface Internal-Data0/0 "", is up, line protocol is up
Hardware is i82599_xaui rev01, BW 10000 Mbps, DLY 10 usec
complex uplinks
[]
Queue Stats: Packet load should be
RX[00]: 325778 packets, 31260705 bytes, 0 overrun evenly distributed
Blocks free curr/low: 511/509 across all RX rings
RX[01]: 203772 packets, 28370570 bytes, 0 overrun
Multiple receive
Blocks free curr/low: 511/508
(RX) rings with RX[02]: 1043360 packets, 143224467 bytes, 1231 overrun Overrun drops occur at
hash based flow Blocks free curr/low: 511/509 RX ring level in 9.0(2)+
load-balancing RX[03]: 66816 packets, 10873206 bytes, 0 overrun
RX[04]: 122346 packets, 13580127 bytes, 0 overrun Maximum/current free
Blocks free curr/low: 511/429 RX ring slot capacity is
TX[00]: 0 packets, 0 bytes, 0 underruns updated by CPU
Multiple transmit
(TX) rings with TX[01]: 0 packets, 0 bytes, 0 underruns
hash based flow Blocks free curr/low: 511/511
load-balancing TX[02]: 0 packets, 0 bytes, 0 underruns
[]
CPU Packet Processing
Control plane
Control Plane
Application inspection,
management traffic, failover,
clustering, etc.
Slow path
Slow path
New conn creation, ACL
check, NAT check, logging
Fast Path
Fast path
Processes existing
connections, find egress
interface, NAT, transmit packet
CPU Complex
Multiple-Core Platforms
Some firewalls have more than one CPU cores
ASA5500-X, ASA5580, ASA5585-X, ASASM
Multiple-core ASAs run many Data Path processes in parallel
Only one core can touch a single connection at any given time
One core runs Control Path process at all times
Dedicated Control Plane process that is separate from Data Path
System-wide tasks and everything that cannot be accelerated in Data Path
Multi-Core ASA Control Path Queue
asa# show asp event dp-cp
Request DP-CP EVENT QUEUE QUEUE-LEN HIGH-WATER Requests
queue Punt Event Queue 0 0 in queue
Identity-Traffic Event Queue 0 4
General Event Queue 0 3 Max requests
Syslog Event Queue 0 7
ever in queue
Non-Blocking Event Queue 0 0
Midpath High Event Queue 0 1
Midpath Norm Event Queue 0 2
SRTP Event Queue 0 0
HA Event Queue 0 3
EVENT-TYPE ALLOC ALLOC-FAIL ENQUEUED ENQ-FAIL RETIRED 15SEC-RATE

midpath-norm 3758 0 3758 0 3758 0
midpath-high 3749 0 3749 0 3749 0
adj-absent 4165 0 4165 0 4165 0
arp-in 2603177 0 2603177 0 2603177 0
identity-traffic 898913 0 898913 0 898913 0
syslog 13838492 0 13838492 0 13838492 0
ipsec-msg 10979 0 10979 0 10979 0
ha-msg 50558520 0 50558520 0 50558520 0
Individual lacp Allocation 728568 No 0 728568 Blocks put
0 728568 Times queue
0
event attempts memory into queue limit reached
Packet Flow
Packet Processing: Ingress Interface FirePOWER
Module
Yes
No Yes Yes Yes Yes
RX Ingress Existing NAT ACL Stateful NAT IP Egress L3 L2 TX
Pkt Interface Conn Untranslate Permit Inspection Header Interface Route Addr Pkt
No No No No No
DROP DROP DROP DROP DROP

Packet arrives on ingress interface
Input counters incremented by NIC and periodically retrieved by CPU
Software input queue (RX ring) is an indicator of packet load
Overrun counter indicates packet drops (usually packet bursts)

asa# show interface outside
Interface GigabitEthernet0/3 "outside", is up, line protocol is up
Hardware is i82546GB rev03, BW 1000 Mbps, DLY 10 usec
[]
IP address 148.167.254.24, subnet mask 255.255.255.128
54365986 packets input, 19026041545 bytes, 0 no buffer
Received 158602 broadcasts, 0 runts, 0 giants
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
[]
input queue (blocks free curr/low): hardware (255/230)
output queue (blocks free curr/low): hardware (254/65)
Packet Processing: Ingress Interface
1. Ethernet frame
arrives on the wire
Ingress FIFO
full
CPU
2. Frame
dropped causing
overruns
RX Ring
(fixed size)
Packet Processing: Ingress Interface
1. Ethernet frame
arrives on the wire

3. Memory move error
causing no buffer
Ingress FIFO
(Kbytes)
CPU
2. Placed at
queue tail
RX Ring
(fixed size)
Packet Processing: Locate Connection FirePOWER
Module
Yes
No Yes Yes Yes Yes
No No No No No
Check first for existing connection in conn table

If conn entry exists, bypass ACL check and process in fastpath
asa# show conn
TCP out 198.133.219.25:80 in 10.1.1.9:11030 idle 0:00:04 Bytes 1293 flags UIO
Conn check across multiple interfaces (Zone feature in version 9.3(2)+)

If no existing connection
TCP SYN or UDP packet, pass to ACL and other policy checks in Session Manager
TCP non-SYN packet, drop and log
ASA-6-106015: Deny TCP (no connection) from 10.1.1.9/11031 to 198.133.219.25/80 flags PSH ACK on
interface inside
Packet Processing: NAT Un-Translate FirePOWER
Module
Yes
No Yes Yes Yes Yes
No No No No No
Incoming packet is checked against NAT rules

Packet is un-translated first, before ACL check
In ASA 8.2 and below, incoming packet was subjected to ACL check prior to un-
translation
NAT rules that translate the destination of the packet can override the routing
table to determine egress interface
Could also override policy-based routing (PBR)
Packet Processing: ACL Check FirePOWER
Module
Yes
No Yes Yes Yes Yes
No No No No No
First packet in flow is processed through ACL checks

ACLs are first configured match
First packet in flow matches ACE, incrementing hit count by one
asa# show access-list inside
access-list inside line 10 permit ip 10.1.1.0 255.255.255.0 any (hitcnt=1)
Denied packets are dropped and logged

ASA-4-106023: Deny tcp src inside:10.1.1.9/11034 dst outside:198.133.219.25/80 by access-group "inside"
Packet Processing: Stateful Inspection FirePOWER
Module
Yes
No Yes Yes Yes Yes
No No No No No
Stateful inspection ensures protocol compliance at TCP/UDP/ICMP level

(Optional) Customisable application inspection up to Layer 7 (FTP, SIP, and so on)
Rewrite embedded IP addresses, open up ACL pinholes for secondary connections
Additional security checks are applied to the application payload
ASA-4-406002: FTP port command different address: 10.2.252.21(192.168.1.21) to 209.165.202.130 on
interface inside
ASA-4-405104: H225 message received from outside_address/outside_port to inside_address/inside_port
before SETUP
Packet Processing: NAT IP Header
FirePOWER
Module
Yes
No Yes Yes Yes Yes
No No No No No
Translate the source and destination IP addresses in the IP header

Translate the port if performing PAT
Update header checksums
Traffic sent to FirePOWER
Real (pre-NAT) IP address information is supplied as meta data
Object-NAT (Auto-NAT)
Object NAT is the simplest form of NAT, and is defined within an object
Host NAT
object network obj-WebServer
host 10.3.19.50
nat (inside,outside) static 198.51.100.50
Network NAT
object network Servers
subnet 10.0.54.0 255.255.255.0
Dynamic PAT (interface overload)

object network InternalUsers
subnet 192.168.2.0 255.255.255.0
nat (inside,outside) dynamic interface
Twice-NAT
Twice NAT can specify the source and the destination translation
Network Objects
object network 10.10.10.0-net
subnet 10.10.10.0 255.255.255.0
!
object network 192.168.1.0-net
subnet 192.168.1.0 255.255.255.0
Twice NAT Config

nat (inside,outside) source static 10.10.10.0-net 10.10.10.0-net
destination static 192.168.1.0-net 192.168.1.0-net
For your
reference
NAT Order of Operation version 8.3+
The ASA configuration is built into the NAT table
The NAT Table is based on First Match (top to bottom)
The show nat command will display the NAT table in order
NAT Table
Static NAT Twice NAT Policies First Match
Longest Prefix (Section 1) (in config)
Shortest Prefix Object NAT Policies

Dynamic NAT (Section 2)
Longest Prefix
Twice NAT [after auto] Policies First Match
Shortest Prefix (Section 3) (in config)
FirePOWER Redirection For your
reference
Traffic classifier (optional)
1 access-list SFR permit ip any any
Define class-map
2 class-map SFR-redirect
match access-list SFR
Define policy-map
3 policy-map SFR-policy
class SFR-redirect
sfr fail-open [monitor-only]
Apply service-policy
4 service-policy SFR-policy interface outside

FirePOWER in inline mode
FirePOWER in monitor-only mode
Packet Processing: Egress Interface
FirePOWER
Module
Yes
No Yes Yes Yes Yes
No No No No No
Packet is virtually forwarded to egress interface (not forwarded to the Ethernet NIC yet)
Egress interface is determined first by translation rules or existing conn entry, only THEN
the routing table
If NAT does not divert to the egress interface, the global routing table is consulted to
determine egress interface
NAT Traffic Diversion
Where would this packet go?
nat (inside,outside) source static 172.16.0.0-net 192.168.0.0-net
nat (dmz,outside) source static 172.16.12.0-net 192.168.12.0-net
Packets received on outside and destined to

192.168.12.4 get routed to 172.16.12.4 on
inside based on NAT configuration.
Source Destination Source Destination
10.1.1.1 172.16.12.4 10.1.1.1 192.168.12.4
inside outside
172.16.0.0/16
172.16.12.0/24
DMZ
172.16.12.4
Packet Processing: L3 Route Lookup
FirePOWER
Module
Yes
No Yes Yes Yes Yes
No No No No No
Once at egress interface, an interface route lookup is performed

Only routes pointing out the egress interface are eligible
Remember: NAT rule can forward the packet to the egress interface, even though the
routing table may point to a different interface
If the destination is not routable out of the identified egress interface, the packet is dropped
%ASA-6-110003: Routing failed to locate next hop for TCP from inside:192.168.103.220/59138
to dmz:172.15.124.76/23
Packet Processing: L2 Address Lookup
FirePOWER
Module
Yes
No Yes Yes Yes Yes
No No No No No
Once a Layer 3 route has been found, and next hop IP address identified, Layer 2
resolution is performed
Layer 2 rewrite of MAC header
If Layer 2 resolution fails no syslog

show arp will not display an entry for the L3 next hop
debug arp will indicate if we are not receiving an ARP reply
arp-req: generating request for 10.1.2.33 at interface outside
arp-req: request for 10.1.2.33 still pending
Packet Processing: Transmit Packet
FirePOWER
Module
Yes
No Yes Yes Yes Yes
No No No No No
Packet is transmitted on wire

Interface counters will increment on interface
Underrun counter indicates drops due to egress interface oversubscription
TX ring is full
asa# show interface outside
Interface GigabitEthernet0/1 "outside", is up, line protocol is up

273399 packets output, 115316725 bytes, 80 underruns

input queue (blocks free curr/low): hardware (485/441)
output queue (blocks free curr/low): hardware (463/0)
Troubleshooting Tools
Troubleshooting Approach
To effectively troubleshoot a connectivity problem, one must first understand the
packet path through the network
Attempt to isolate the problem down to a single device
Then perform a systematic walk of the packet path through the device to
determine where the problem could be
For problems relating to the Cisco ASA, always
Determine the flow: Protocol, Source IP, Destination IP, Source Port, Destination Port
Determine the logical (named) interfaces through which the flow passes
TCP outside 172.16.164.216:5620 inside 192.168.1.150:50141, idle 0:00:00, bytes 0, flags saA
All firewall connectivity issues can be simplified to two

interfaces (ingress and egress) and the policies tied to both
Example Flow
TCP Flow
Source IP : 10.1.1.9 Source Port : 11030
Destination IP : 198.133.219.25 Destination Port : 80
Interfaces
Source: Inside Destination: Outside
10.1.1.9
Servers
Packet Flow With the Flow defined,
Eng Accounting examination of configuration
issues boils down to just the two
Interfaces: Inside and Outside
Outside
198.133.219.25
Uses of Syslogs
Primary mechanism for recording connections to and through the firewall
The best troubleshooting tool available
Archival Purposes Live Debugging Purposes
Console
Syslog/FTP Server
Flash Local
Trap Syslog.
Buffer
SNMP Server ASDM
ASA Syslog Level vs. Number of Messages
Number of Messages (SUM)
Log
Description
Level
Ver. 7.0 Ver. 7.2 Ver. 8.0 Ver. 8.1 Ver. 8.2 Ver. 8.3 Ver. 8.4 Ver. 9.1
0 Emergencies 0 0 0 0 0 0 0 0
1 Alerts 62 (62) 77 (77) 78 (78) 87 (87) 87 (87) 95 (95) 109 (109) 117 (117)
2 Critical 29 (91) 35 (112) 49 (127) 50 (137) 56 (143) 57 (152) 63 (172) 72 (189)
3 Errors 274 (365) 334 (446) 361 (488) 363 (500) 384 (527) 408 (560) 448 (620) 521 (710)
179
4 Warnings 267 (713) 280 (768) 281 (781) 315 (842) 324 (884) 357 (997) 420 (1130)
(544)
161
5 Notifications 206 (919) 216 (984) 218 (999) 237 (1079) 246 (1130) 265 (1242) 285 (1415)
(705)
234 302
6 Informational 335 (1319) 337 (1336) 368 (1447) 377 (1507) 395 (1637) 430 (1845)
(939) (1221)
217 258
7 Debugging 266 (1585) 267 (1603) 269 (1716) 269 (1776) 276 (1913) 295 (2140)
(1156) (1479)
Custom Syslog Levels
Assign any syslog message to any available level
Levels
Problem:
0Emergency
You want to record what exec commands are 1Alert
being executed on the firewall; syslog ID 111009
records this information, but by default it is at 2Critical
level 7 (debug) 3Errors
ASA-7-111009: User johndoe executed cmd: show run 4Warnings
5Notifications
The problem is we dont want to log all 1775
6Informational
other syslogs that are generated at debug level
7Debugging
asa(config)# logging message 111009 level 3
ASA-3-111009: User johndoe executed cmd: show run

NetFlow Secure Event Logging (NSEL)
NetFlow v9 support added in ASA 8.1+
Provides a method to deliver binary logs at high speeds
Reduce processing overhead in printing logs
Combine multiple events into one NetFlow record
FlowSets Supported:
Flow Creation
Flow Teardown
Flow Denied
Flow Update in ASA 8.4(5)+ and 9.1(2)+
Remove redundant syslog messages

asa(config)# logging flow-export-syslogs disable
Logging Common Issues
Logging flash-bufferwrap should only be used when logging to buffer at Level 1
Logging history should only be used when you really have an SNMP server that
you want to receive all syslogs
Logging console should only be enabled while actively troubleshooting on the
console
Logging standby should only be used if you want to receive double the syslogs
Logging permit-hostdown should nearly always be used with TCP syslogging
Debug Commands
Debugs should not be the first choice to troubleshoot a problem
Debugs can negatively impact the CPU complex and affect performance
Most debugs are not conditional
Know how much traffic of the matching type is passing through the firewall
before enabling the respective debug
FirePOWER service bootup logs
debug module-boot 255 Used to see FirePOWER bootup logs on ASA
console.
Useful to troubleshoot problems during installation.
Safe to use during normal operation.
Mod-sfr 716> BIOS data check successful
Mod-sfr 717> [ 0.000000] Initializing cgroup subsys cpuset
Mod-sfr 718> [ 0.000000] Linux version 2.6.32.24sf.cisco-9 (build@ajax) (gcc version 4.7.1 (
Mod-sfr 719> GCC) ) #1 SMP PREEMPT Fri Mar 13 18:47:34 UTC 2015
Mod-sfr 720> [ 0.000000] Command line: auto BOOT_IMAGE=3D-5.4.0 ro root=fd05 console=ttyS0,9
Mod-sfr 721> 600
Mod-sfr 722> [ 0.000000] KERNEL supported cpus:
Mod-sfr 723> [ 0.000000] Intel GenuineIntel
Mod-sfr 724> [ 0.000000] AMD AuthenticAMD
Mod-sfr 725> [ 0.000000] Centaur CentaurHauls
Mod-sfr 726> [ 0.000000] BIOS-provided physical RAM map:
Mod-sfr 727> [ 0.000000] BIOS-e820: 0000000000000000 - 000000000009fc00 (usable)
Control Communication with FirePOWER
debug cmgr <1-255> configuration exchange between ASA and FirePOWER.
model information, mgmt configuration, version, etc.
CMGR API: In cmgr_get_state, slot 3

CMGR PRV: In cmgr_send_slotinfo_resp, num_slots = 4
CMGR PRV: In cmgr_send_slotinfo_event
CMGR PLAT: In cmgr_send_sw_mod_idprom_request
CMGR API: In cmgr_get_state, slot 3CMGR PRV: cmgr_dplane_state_callback - Setting slot 3 dataplane to up
CMGR PRV: cmgr_set_dplane_ok - setting slot 3 dplane_state to 0 (ok)
debug cplane <1-255> : Display control plane communication messages

between ASA and FirePOWER module.
Communication on FirePOWER port TCP/7000.
cp_connect: Connecting to card 3, socket 2, port 7000
cp_transport_connection_handler: listening on socket 2
cp_transport_client_connect: Spawned thread 0x00007ff7cc0cf920 for new connection
cp_transport_client_connect: Created new connection with id 0
See
Appendix
Show Output Filters
Filters limit the output of show commands to only what you want to see
Use the pipe character | at the end of show <command> followed by
begin Start displaying the output beginning at the first match of the RegEx, and
continue to display the remaining output
include Display any line that matches the RegEx
exclude Display any line that does not match the RegEx
grep Same as include
grep v Same as exclude
redirect Send output to a file (flash, tftp, ftp)
append Append output to an existing file (flash, tftp, ftp)
show <cmd> | begin|include|exclude|grep|redirect|append [-v] <regular_exp>

CPU Utilisation by Processes
show processes cpu-usage command displays the amount of CPU used on a
per-process basis for the last 5 sec, 1 min, and 5 min
Heavy CPU load from
asa# show process cpu-usage sorted non-zero SNMP traps.
PC Thread 5Sec 1Min 5Min Process
0x08dc4f6c 0xc81abd38 14.4% 8.2% 8.0% SNMP Notify Thread
0x087798cc 0xc81b0658 6.8% 5.0% 4.9% esw_stats
0x081daca1 0xc81bcf70 1.3% 1.1% 1.0% Dispatch Unit
0x08e7b225 0xc81a28f0 1.2% 0.1% 0.0% ssh
0x08ebd76c 0xc81b5db0 0.6% 0.3% 0.3% Logger Interface statistics retrieval on
0x087b4c65 0xc81aaaf0 0.1% 0.1% 0.1% MFIB ASA5505; completely benign,
0x086a677e 0xc81ab928 0.1% 0.1% 0.1% ARP Thread expected to consume up to
12% CPU even with no traffic.
Traffic Rates Uptime statistics is useful to determine historical
asa# show traffic average packet size and rates:
[] 52128831 B/sec / 39580 pkts/sec = ~1317 B/packet
TenGigabitEthernet5/1:
received (in 2502.440 secs):
99047659 packets 130449274327 bytes
39580 pkts/sec 52128831 bytes/sec
transmitted (in 2502.440 secs):
51704620 packets 3581723093 bytes
20661 pkts/sec 1431292 bytes/sec
1 minute input rate 144028 pkts/sec, 25190735 bytes/sec
1 minute output rate 74753 pkts/sec, 5145896 bytes/sec
1 minute drop rate, 0 pkts/sec
5 minute input rate 131339 pkts/sec, 115953675 bytes/sec
5 minute output rate 68276 pkts/sec, 4748861 bytes/sec
5 minute drop rate, 0 pkts/sec
One-minute average is useful to detect bursts and small packets:

25190735 B/sec / 144028 pkts/sec = ~174 B/packet
Service Policy Information
show service-policy command displays high level Modular Policy Framework
(MPF) counters
Use show service-policy flow to see what MPF policies will match a flow
ciscoasa# show service-policy sfr
Interface outside:
Service-policy: sfr-policy
Class-map: SFR-redirect
SFR: card status Up, mode fail-open monitor-only
packet input 0, packet output 273099, drop 0, reset-drop 0
Packet from Packets to Packets dropped

FirePOWER FirePOWER (and conns Reset)
5-min rate of packet/sec included in the output of show service-policy for
inspections:
ciscoasa# show service-policy
Global policy:
Service-policy: global_policy
Class-map: inspection_default
Inspect: dns, packet 36843, lock fail 0, drop 12, reset-drop 0, 5-min-pkt-rate 107 pkts/sec, v6-fail-close 0
Inspect: ftp, packet 0, lock fail 0, drop 0, reset-drop 0, 5-min-pkt-rate 0 pkts/sec, v6-fail-close 0
Inspect: http, packet 2261132, lock fail 0, drop 0, reset-drop 0, 5-min-pkt-rate 4298 pkts/sec, v6-fail-close 0
Available in version 9.4(1)+.

Packet rate computed
every 5 minutes
(countdown)
Use show service-policy flow to see what MPF policies will match a flow
asa# show service-policy flow tcp host 10.1.9.6 host 10.8.9.3 eq 1521
Global policy:
Service-policy: global_policy Define the flow
Class-map: inspection_default
Match: default-inspection-traffic
Action:
Input flow: inspect sqlnet
Class-map: class-default
Match: any
Action:
Output flow: Input flow: set connection random-sequence-number disable
Interface outside:
Service-policy: sfr-policy Review the actions
Class-map: c1
Match: access-list sfr-acl
Access rule: permit ip any any
Action:
Output flow: sfr fail-open monitor-only
Accelerated Security Path (ASP)
Packets and flows dropped in the ASP will increment a counter
Frame drop counters are per packet
Flow drops are per flow
See command reference under show asp drop for full list of counters
asa# show asp drop
Frame drop:
Invalid encapsulation (invalid-encap) 10897
Invalid tcp length (invalid-tcp-hdr-length) 9382
Invalid udp length (invalid-udp-length) 10
No valid adjacency (no-adjacency) 5594
No route to host (no-route) 1009
Reverse-path verify failed (rpf-violated) 15
Flow is denied by access rule (acl-drop) 25247101
First TCP packet not SYN (tcp-not-syn) 36888
Bad TCP Checksum (bad-tcp-cksum) 893

Packet Capture Inside Capture Outside Capture
In-line capability to record packets passing through ASA Inside Outside

Capture IN Capture OUT
Two key steps in troubleshooting with captures
Apply capture under unique name to ingress and egress interfaces
Define the traffic that you want to capture, use pre-NAT on the wire information
Tcpdump-like format for displaying captured packets on the box
asa# capture OUT interface outside match ip any host 172.18.124.1 Unlike ACL, match covers
asa# capture IN interface inside match ip any host 172.18.124.1 both directions of the flow
asa# show capture IN
4 packets captured
1: 10:51:26.139046 802.1Q vlan#10 P0 172.18.254.46 > 172.18.124.1: icmp: echo request

2: 10:51:26.139503 802.1Q vlan#10 P0 172.18.124.1 > 172.18.254.46: icmp: echo reply
3: 10:51:27.140739 802.1Q vlan#10 P0 172.18.254.46 > 172.18.124.1: icmp: echo request
4: 10:51:27.141182 802.1Q vlan#10 P0 172.18.124.1 > 172.18.254.46: icmp: echo reply
4 packets shown
asa# no capture IN interface inside Removing the interface stops the capture
asa# no capture IN but keeps contents in memory
Remember to remove the captures

when done with troubleshooting
Packet Capture
Capture buffer maintained in RAM (512KB by default, 30 MB max)
Stops capturing when full by default, circular option available
Default recorded packet length is 1518 bytes
May elevate CPU utilisation on multiple-core ASA when applied
Copy captures off via TFTP or retrieve through HTTPS with your web browser
Do this before removing the capture with no capture
https://x.x.x.x/admin/capture/OUT/pcap/outsidecapture.pcap
Configured capture name Save capture file under this name
Download binary PCAP to

open in your favorite packet
analyser (such as Wireshark)
Where Packets Are Captured in Packet Flow
Yes
No Yes Yes Yes
No No No No No
DROP
Ingress Packets Egress Packets

Captured Captured
Packets are captured at the first and last points they can be in the flow
Ingress packets are captured before most packet processing
Egress packets are captured after all processing
Transit packets show the destination MAC address rewritten
Self-sourced packets may show an empty MAC address (0000.0000.0000)
Capturing ASP Drops
Capture all frames dropped in the ASP
asa# capture drops type asp-drop all
Capture all frames with a specific drop reason

asa# capture drop type asp-drop ?
acl-drop Flow is denied by configured
rule
all All packet drop reasons
bad-crypto Bad crypto return in packet
bad-ipsec-natt Bad IPSEC NATT packet
bad-ipsec-prot IPSEC not AH or ESP
bad-ipsec-udp Bad IPSEC UDP packet
bad-tcp-cksum Bad TCP checksum
bad-tcp-flags Bad TCP flags
asa# capture drops type asp-drop tcp-not-syn
ASP flow drops are non-atomic and cannot be captured

Capture FirePOWER traffic
Ability to capture on internal interfaces of the ASA:
Only asa_dataplane supports filtering using match/access-list.
Used to redirect traffic from ASA to

software/hardware module
ciscoasa# capture cap interface ?
asa_dataplane Capture packets on dataplane interface

asa_mgmt_plane Capture packets on managementplane interface
Only for 5500-x Used by ASA to cplane Capture packets on controlplane interface
send and receive management
traffic for software module
Used for control communication

between ASA and
software/hardware module
Packet Tracer
Unique capability to record the path of a specially tagged packet through ASA
Best way to understand the packet path in the specific software version
Inject a simulated packet to analyse the behaviour and validate configuration
asa# packet-tracer input inside tcp 192.168.1.101 23121 172.16.171.125 23 detailed
Feature order
and name Phase: 1
Type: CAPTURE Ingress interface Packet information as it
Subtype: enters the ingress interface
Result: ALLOW
Config:
Additional Information: Include detailed internal flow and
[] policy structure information
Sample Packet Tracer Output
asa# packet-tracer input outside tcp 172.18.124.66 1234 172.18.254.139 3389
Phase: 1
Type: CAPTURE
Subtype:
Result: ALLOW
Config:
Additional Information:
MAC Access list
Phase: 2
Type: ACCESS-LIST
Subtype:
Result: ALLOW
Config:
Implicit Rule
MAC Access list
Phase: 3
Type: UN-NAT
Subtype: static
Result: ALLOW
Config:
nat (outside,dmz) source dynamic any interface destination static interface Win7-vm service rdp-outside rdp-outside
NAT divert to egress interface dmz
Untranslate 172.18.254.139/3389 to 192.168.103.221/3389
.
Sample Packet Tracer Output
Phase: 4
Type: ACCESS-LIST
Subtype: log
Result: ALLOW
Config:
access-group outside_in in interface outside
access-list outside_in extended permit tcp any any eq 3389

Phase: 8
Type: NAT
Subtype:
Result: ALLOW
Config:
nat (outside,dmz) source dynamic any interface destination static interface Win7-vm service rdp-outside rdp-outside
Dynamic translate 172.18.124.66/1234 to 192.168.103.221/1234

Phase: 12
Type: FLOW-CREATION
Subtype:
Result: ALLOW
Config:
New flow created with id 16538274, packet dispatched to next module
Packet Tracer in ASDM
Define simulated packet

Launch from Tools >
Packet Tracer
Feature type and

resulting action
Direct link to edit policy
Associated
configuration
Final outcome (allowed or

dropped) and egress
interface information
Packet Tracer: Tracing Captured Packet
Enable packet tracer within an internal packet capture
asa# capture IN interface inside trace trace-count 20 match tcp any any eq
Trace inbound Traced packet count per
packets only capture (50 by default)
Find the packet that you want to trace in the capture

asa# show capture IN
68 packets captured
1: 15:22:47.581116 10.1.1.2.31746 > 198.133.219.25.80: S
2: 15:22:47.583465 198.133.219.25.80 > 10.1.1.2.31746: S ack
3: 15:22:47.585052 10.1.1.2.31746 > 198.133.219.25.80: . ack
4: 15:22:49.223728 10.1.1.2.31746 > 198.133.219.25.80: P ack
5: 15:22:49.223758 198.133.219.25.80 > 10.1.1.2.31746: . Ack
...
Select that packet to show the tracer results

asa# show capture IN trace packet-number 4
Embedded Event Manager
Troubleshooting tool added in 9.2(1), similar to IOS EEM
Powerful way to run CLI commands based on ASA events (syslogs) and save
the output
Trigger Event Action Output Destination

Syslog ID Execute show commands Console
Time based Execute config commands File on disk
Crash None
Manual
Time-based events
Every midnight back up the ASA configuration to your tftp server
Every 3 hours gather the output of show memory detail and save it to the flash
Syslog based events
If the available 1550 byte blocks become depleted, gather show blocks pool 1550
dump and save to the disk
If the AAA server is marked down: ping tcp to the server on port 49, show aaa-server
to gather statistics, save to a file on disk, use SCH to email the file contents
Manual events
Gather the output of 10 different commands and save to a file
Goal: Backup the configuration when a user logs in, and again when they log off of a SSH
session
Determine the syslogs that should trigger the event
%ASA-6-605005: Login permitted from 14.36.103.220/54785 to 36net:14.36.103.88/ssh for user "cisco"
%ASA-5-611103: User logged out: Uname: cisco
Configure the event applet

event manager applet loginConfigBackup Applet name
event syslog id 605005
event syslog id 611103 Trigger syslogs
action 1 cli command "show running-config"
output file rotate 50 Action Command
!
Output Destination
Files written to disk when a user logs in and then out

261 -rwx 161286 16:46:27 May 05 2014 eem-loginConfigBackup-0.log
Common Troubleshooting
Scenarios
FirePOWER Module Installation
Correct boot image copied to ASAs flash.
Show commands.
show module sfr details
show module sfr log console
Debugs to use for installation problems:

debug module-boot 255
debug cmgr 255
debug cplane 255
Example: Insufficient space available on ASAs flash:
CMGR VM: The total free bytes (3110612992) on disk0: is less than the required
(3221225472).
CMGR VM: In cmgr_kvm_recover_actual Failed to make qemu disk image for slot 2, ret 0
http://www.cisco.com/c/en/us/td/docs/security/asa/asa95/configuration/firewall/asa-95-firewall-
config/access-sfr.html#task_77246B728A544812B83969E719B2F439
Traffic Troubleshooting
Isolate problem to ASA or FirePOWER module.
Modify traffic classifier to exclude traffic for certain hosts/protocols
access-list SFR deny tcp host 10.1.1.9 any eq 80

access-list SFR permit ip any any
show service-policy sfr to check drops against SFR.

Packet captures on both interfaces of ASA for in depth analysis.
Advanced troubleshooting (with TAC guidance):
SFR debugs
Capture on asa_dataplane
ASA Failover Due to Service Card Failure
Understand reason for service card failure:
Data or Control Channel communication failure
%ASA-1-323006: Module sfr experienced a data channel communication failure, data
channel is DOWN
%ASA-3-323001: Module sfr experienced a control channel communication failure.
Multiple triggers possible:

Reload/crash of module.
CPU or Memory oversubscription on module.
CPU or Memory oversubscription on ASA.
Narrow down cause to ASA or FirePOWER module:

Syslogs, debugs, show tech from ASA.
Troubleshoot file from FirePOWER module.
TAC Tip
ASA Failover Due to Service Card Failure

How to troubleshoot if ASAs are failing over continuously?
Temporarily disable health monitoring of FirePOWER module on ASA:

ciscoasa(config)# no monitor-interface service-module
Available in version 9.3(1)+.

Case Study:
ASAs Failing Over
Continuously With Reason
Service Card Failure
Case Study: Failover Troubleshooting
Problem: ASA in an Active/Standby setup failing over every few seconds with
reason Service Card Failure. Removing the installed IPS modules fixes the
problem.
21:20:20 PDT Aug 21 2015
Active Config Applied Active Other unit wants me Active
21:45:21 PDT Aug 21 2015
Active Standby Ready Other unit wants me Standby
21:45:37 PDT Aug 21 2015
Standby Ready Failed Detect service card failure
21:45:38 PDT Aug 21 2015
Failed Standby Ready My service card is as good as peer
21:45:49 PDT Aug 21 2015
Standby Ready Just Active Service card in other unit has failed
1 second for ASA to recover and just

over 10 seconds before ASAs are failing
over
Step 1: Understand cause of service card failure using syslogs from
ASA:
%ASA-3-323001: Module sfr experienced a control channel communication failure.
Step 2: Gather the basic information - show tech from ASAs and
troubleshoots from FirePOWER modules.
Step 3: Analyse the data:
FirePOWER logs indicate loss of control plane communication with the ASA.
No reload or signs of oversubscription on either module.
Possible causes on ASA:
Memory/Block depletion
CPU oversubscription
Case Study: Failover troubleshooting
Step 4: Since ASAs are continuously, disable monitoring of
FirePOWER health temporarily for easier troubleshooting:
ciscoasa(config)# no monitor-interface service-module
Following is the CPU usage on the Active ASA:
CPU utilization for 5 seconds = 94%; 1 minute: 21%; 5 minutes: 9%
Per process CPU utilisation
asa# show process cpu-usage sorted non-zero

PC Thread 5Sec 1Min 5Min Process
0x08dc4f6c 0xc81abd38 78.4% 8.2% 8.0% Logger
0x081daca1 0xc81bcf70 19.3% 1.1% 1.0% Dispatch Unit
0x08e7b225 0xc81a28f0 1.2% 0.1% 0.0% ssh
0x08ebd76c 0xc81b5db0 0.6% 0.3% 0.3% Logger
0x087b4c65 0xc81aaaf0 0.1% 0.1% 0.1% MFIB
0x086a677e 0xc81ab928 0.1% 0.1% 0.1% ARP Thread
Syslog from the ASA full of the following log message:
%ASA-2-106016: Deny IP spoof from 192.168.10.1 to 10.1.1.135 on interface inside.
What are those IP addresses??

Configuration snippet from the ASA:
interface GigabitEthernet0/1
nameif inside
security-level 100
ip address 192.168.10.1 255.255.255.240 standby 192.168.10.2
....
logging trap informational
logging host inside 10.1.1.135
Case Study: Failover troubleshooting
ASA configured to send syslogs at level 6 to a non-
existent syslog server which were getting routed back to
it by the inside router.
Solution: Remove the invalid syslog server!!
no logging host inside 10.1.1.135
ASA CLI Analyzer
ASA CLI Analyzer
ASA CLI Analyzer - Features
cway.cisco.com/go/sa
Best Practices
Best Practices
Avoid interface oversubscription: maximise packet size and minimise rate
Baseline CPU load, connection and xlate counts, and per-interface traffic rates
Monitor vital statistics using MRTG or other SNMP graphing tools
Selectively apply advanced features to free up CPU
Record regular configuration archives and show tech outputs
Use Smart Call Home as shown in the Appendix
Use Backup and Restore feature (9.3(2) and later)
Only redirect relevant traffic to FirePOWER module.

VPN traffic can be bypassed.
Best Practices
Run the latest maintenance release in your train to pick up bug fixes
Upgrade major feature trains only for new features or when they mature
Remove ACL entries that accumulate 0 hit count over time
Optimise your logging configuration
Log to at least one syslog server, do not configure more than 3
Move syslog messages you want to see to lower levels or create logging lists instead
of raising logging levels and capturing messages you dont want to see
Use NSEL for recording connection information and disable redundant syslogs
Troubleshoot with a variety of tools, including syslogs, show commands,

Packet Tracer, packet captures
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Thank you
Appendix
Appendix
Lucky You
This appendix contains extra information which you may find useful, but I just
didnt have enough time to cover in the lecture or which was covered in
previous years.
Enjoy :-)
Connection Table
asa# show conn detail
2 in use, 64511 most used
Flags: A - awaiting inside ACK to SYN, a - awaiting outside ACK to SYN,
B - initial SYN from outside, b - TCP state-bypass or nailed,
C - CTIQBE media, c - cluster centralized,
D - DNS, d - dump, E - outside back connection, F - outside FIN, f - inside FIN,
G - group, g - MGCP, H - H.323, h - H.225.0, I - inbound data,
i - incomplete, J - GTP, j - GTP data, K - GTP t3-response
k - Skinny media, M - SMTP data, m - SIP media, n - GUP
Look for FirePOWER inspectedO - outbound data, P - inside back connection, p - Phone-proxy TFTP connection,
conns with q - SQL*Net data, R - outside acknowledged FIN,
show conn | in X R - UDP SUNRPC, r - inside acknowledged FIN, S - awaiting inside SYN,
s - awaiting outside SYN, T - SIP, t - SIP transient, U - up,
V - VPN orphan, W - WAAS,
X - inspected by service module,
Narrow down the output with x - per session, Y - director stub flow, y - backup stub flow, Bidirectional byte count; use
show conn address <ip> Z - Scansafe redirection, z - forwarding stub flow NSEL to report each
direction separately.
TCP outside:198.133.219.25/80 dmz:10.9.9.3/4101,
flags UIO, idle 8s, uptime 10s, timeout 1h, bytes 127
UDP outside:172.18.124.1/123 dmz:10.1.1.9/123,
flags -, idle 15s, uptime 16s, timeout 2m, bytes 1431
Conn flags indicate current detail option adds uptime
state and timeout information
Local Host Table
A local-host entry is created for every IP tracked by the ASA
It groups xlates, connections, and AAA information
Useful for monitoring connections terminating on servers or offending clients
Only display hosts that have
asa# show local-host detail connection tcp 50 more than 50 active TCP
Interface dmz: 0 active, 0 maximum active, 0 denied connections.
Interface inside: 1 active, 1 maximum active, 0 denied
local host: <192.168.103.220>,
TCP flow count/limit = 798/unlimited
TCP embryonic count to host = 0
TCP intercept watermark = unlimited
UDP flow count/limit = 0/unlimited
Conn:
TCP outside:172.18.124.76/80 inside:192.168.103.220/34078,
flags UO, idle 0s, uptime 0s, timeout 30s, bytes 0
TCP outside:172.18.124.76/80 inside:192.168.103.220/34077,
flags UO, idle 0s, uptime 0s, timeout 30s, bytes 0
(output truncated)
Example: Connection Establishment
1. Client sends TCP SYN 2. Permit flow, create half-
to 10.1.1.1/80 through opened stateful conn with flags
ASA saA (awaiting SYN ACK, ACK)
4. Match conn entry, update flags 3. Respond to client

to A (awaiting inside ACK) with TCP SYN ACK
5. Complete 3-way 6. Create full conn, update flags

handshake with to U (Up)
TCP ACK
inside outside
192.168.1.101 10.1.1.1
7. Apply stateful checks, update
6. Send first data packet
flags to UI (inside data seen)
9. Apply stateful checks, update 8. Send data in

flags to UIO (inside and outside response
data seen)
TCP outside 10.1.1.1:80 inside 192.168.1.101:50141, idle 0:00:00, bytes 153, flags UIO
Example: Connection Termination
TCP outside 10.1.1.1:80 inside 192.168.1.101:50141, idle 0:00:00, bytes 153, flags UIO
1. Client sends TCP FIN to 2. Apply stateful checks, update

10.1.1.1/80 through ASA flags to UfIO (inside FIN seen)
4. Transition conn to half-closed,

3. Respond to client
update flags to UfFrIO (inside
with TCP FIN ACK
FIN ack-ed, outside FIN seen)
6. Pass TCP ACK to server,

5. Send final TCP ACK
remove stateful conn entry
inside outside
192.168.1.101 10.1.1.1
For your
Connection Flags reference
Outbound Connection Inbound Connection

TCP Flags Conn Flags TCP Flags Conn Flags
SYN saA SYN saAB
SYN+ACK A SYN+ACK aB
ACK U ACK UB
Inbound data UI Inbound data UIB
Outbound data UIO Outbound data UIOB
FIN UfIO FIN UFIOB
FIN+ACK UfFrIO FIN+ACK UfFRIOB
ACK UfFRrIO ACK UBfFRrIOB
TCP Connection Termination Reasons
If a TCP flow was built through the ASA, it will always log a teardown reason
TCP teardown message is logged at level 6 (informational) by default
If you are having problems abnormal connection termination, temporally
increase your logging level (or change the syslog level) and check the
teardown reason
What do these termination reasons mean in the Teardown TCP connection syslog?
%ASA-6-302014: Teardown TCP connection 90 for outside:10.1.1.1/80 to inside:192.168.1.101/1107 duration 0:00:30 bytes 0
SYN Timeout
%ASA-6-302014: Teardown TCP connection 3681 for DMZ:172.16.171.125/21 to inside:192.168.1.110/24245 duration 0:01:03
bytes 12504 TCP Reset-O
For your
reference
Reason Description
Conn-Timeout Connection Ended Because It Was Idle Longer Than the Configured Idle Timeout
Deny Terminate Flow Was Terminated by Application Inspection

The Standby Unit in a Failover Pair Deleted a Connection Because of a Message
Failover Primary Closed
Received from the Active Unit
FIN Timeout Force Termination After Ten Minutes Awaiting the Last ACK or After Half-Closed Timeout
Flow Closed by Inspection Flow Was Terminated by Inspection Feature

Flow Terminated by IPS Flow Was Terminated by IPS
Flow Reset by IPS Flow Was Reset by IPS
Flow Terminated by
Flow Was Terminated by TCP Intercept
TCP Intercept
Invalid SYN SYN Packet Not Valid
Idle Timeout Connection Timed Out Because It Was Idle Longer than the Timeout Value
IPS Fail-Close Flow Was Terminated Due to IPS Card Down

SYN Control Back Channel Initiation from Wrong Side
For your
reference
Reason Description
Force Termination After Twenty Seconds Awaiting
SYN Timeout
Three-Way Handshake Completion
TCP Bad Retransmission Connection Terminated Because of Bad TCP Retransmission
TCP Fins Normal Close Down Sequence
TCP Invalid SYN Invalid TCP SYN Packet
TCP Reset-I TCP Reset Was Sent From the Inside Host
TCP Reset-O TCP Reset Was Sent From the Outside Host
TCP Segment Partial Overlap Detected a Partially Overlapping Segment
Connection Terminated Due to a Variation in the
TCP Unexpected Window Size Variation
TCP Window Size
Tunnel Has Been Torn Down Flow Terminated Because Tunnel Is Down
Unauth Deny Connection Denied by URL Filtering Server
Unknown Catch-All Error
Xlate Clear User Executed the Clear Xlate Command
TAC Security Podcast
Knowledge from TAC On the go!
Monthly podcast episodes with
troubleshooting tips from TAC
Focus on Cisco Security Technologies like
ASA Clustering, Anyconnect, ISE, Voice
Security, etcand CCIE study tips!
Episodes already available!
@CiscoTACPodcast
Podcast Episodes
Ep. # Topic Ep. # Topic
41 Troubleshooting ASA Clustering 27 IOS Embedded Event Manager (EEM)
40 Introduction to ASA Clustering 26 Troubleshooting IPSec VPNs
39 Voice Security Concepts and Best Practices 25 Understanding DMVPN and GETVPN
38 Introduction to OnePK 24 The Cisco Identity Services Engine
37 ASA Network Address Translation (NAT) 23 The Cisco ASA Services Module
How Cisco uses the Web Security Appliance to protect its
36 Network Management at Cisco Live! 2013 22
network
35 Identity Services Engine v1.2 21 Cisco Live! Las Vegas 2011
34 Cisco Live! 2013 Orland, FL 20 This Week In TAC!
Virtual Security: The ASA 1000v and Virtual Security
33 19 Troubleshooting the NAC Appliance
Gateway (VSG)
Useful ASA and IPS Commands and Features You Might
32 Investigating Syslogs: Tips and Tricks 18
Not Know About
Answering Questions From The Cisco Support
31 A look into ASA Quality with the Quality Assurance Team 17
Community
30 Introducing FlexVPN 16 Mitigating a SQL attack with ASA, IPS and IOS Firewall
29 Cisco Live! 2012 San Diego 15 Using Certificates on the ASA and IOS platforms
28 The History of the PIX 14 TCP connections through the ASA and FWSM
Supportforums.cisco.com
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Hundreds of Sample Configs http://supportforums.cisco.com/
Troubleshooting Docs
FAQs
Security Hot Issues RSS Feeds
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are facing
Separate feeds for: ASA, FWSM, ASDM
https://supportforums.cisco.com/docs/DOC-5727
ASA Memory
ASA memory is used by configuration, processes, transit packets
asa# show memory
Free memory: 250170904 bytes (47%)
Used memory: 286700008 bytes (53%)
------------- ------------------
Total memory: 536870912 bytes (100%)
If available memory trends down over time, call Cisco TAC

%ASA-3-211001: Memory allocation Error
CISCO-ENHANCED-MEMPOOL-MIB.my for accurate SNMP counters in ASA 8.4+

Free memory may not recover immediately after conn spike due to caching
Cisco ASA Memory Blocks
Number of blocks Current number of free
allocated at bootup blocks available
ASA# show blocks
SIZE MAX LOW CNT
0 400 397 400
4 100 99 99
80 403 379 401
256 1200 1190 1195
1550 6511 803 903
2048 1200 1197 1200
2560 264 264 264
4096 100 100 100
8192 100 100 100
16384 102 102 102
65536 16 16 16 Use ASDM to graph free blocks available
ASA#
Least number of free

blocks since bootup
%ASA-3-321007: System is low on free memory blocks of size 1550 (10 CNT out of 7196 MAX)
Maximum ACL Limits
ACL table size is only bound by available memory
Compiled into binary structure, no performance advantage from order
Each ACE uses a minimum of 212 bytes of RAM
Connection rate is impacted beyond maximum recommended values
5510 5520 5540 5550 5580-20 5580-40
Maximum recommended 80K 200K 375K 550K 1M 2M
5505 5512-X 5515-X 5525-X 5545-X 5555-X 5585-10 5585-20 5585-40 5585-60 ASASM
Maximum
25K 100K 100K 250K 400K 600K 500K 750K 1M 2M 2M
recommended (8.4+)
Issue show access-list | include elements to see how many ACEs you have
ACE Explosion with Object Groups
All configured ACLs are expanded before programming
access-list IN permit tcp object-group INSIDE object-group DMZ_SERVERS object-group TCP_SERVICES
10 source IP 21 destination IP
addresses addresses
33 TCP ports 6930 rules
Nested Object Groups magnify the impact

Add a new source Object Group with 25 additional objects
Result: (10+25) x 21 x 33 = 24,255 rules (ACEs)
ACL Optimisation prevents the Object Group expansion

Significant reduction in memory utilisation, not so much on CPU
asa(config)# object-group-search access-control
Cisco Security Manager (CSM) offers many ACL optimisation tools

TCP Ping
Powerful troubleshooting tool added in ASA 8.4(1)+
Verify bi-directional TCP connectivity from an ASA to a remote server
Inject a simulated TCP SYN packet into an ASA interface
ASA processes the injected packet normally and transmits it toward the destination
Remote server replies back as it would to the real client
ASA processes the response normally and displays the TCP ping result
The response packet is discarded by the ASA instead of transmitting to the client
Easy ASA policy and upstream path verification without client host access
TCP RST and ICMP error responses are intercepted and displayed as well
Example: TCP Ping
asa# ping tcp
Interface: inside Interface where the
Target IP address: 72.163.4.161 test host resides
Target IP port: 80
Specify source? [n]: y Real IP address of the test host;
Source IP address: 192.168.1.101 the host does not have to be
Source IP port: [0] online or even connected
Repeat count: [5]
Timeout in seconds: [2]
Type escape sequence to abort.
Sending 5 TCP SYN requests to 72.163.4.161 port 80
from 192.168.1.101 starting port 3465, timeout is 5 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/1 ms
inside outside
192.168.1.101 72.163.4.161
Example: TCP Ping
1. Inject TCP SYN packet 2. Apply security policies,

192.168.1.101/3465 PAT 192.168.1.101/3465
72.163.4.161/80 into inside 198.51.100.2/3465 and send
interface to 72.163.4.161 on outside
inside outside
198.51.100.2
192.168.1.101 4. Untranslate destination 72.163.4.161
198.51.100.2/3465
192.168.1.101/3465, apply
3. If the path is operational,
security policies, report TCP
server at 10.1.1.1/80 replies
ping status, discard packet
with TCP SYN ACK back to
client at 198.51.100.2/3465
Failover Basics
Internet
Active/Standby vs. Primary/Secondary
Stateful failover (optional)
A failover only occurs when either firewall
determines the standby firewall is healthier
than the active firewall Stateful
Both firewalls swap MAC LAN Link
and IP addresses when a failover occurs Secondary Primary
(Standby) (Active)
Level 1 syslogs will give
reason of failover
Corp
Verifying Failover Operation
asa# show failover
Failover On
Failover unit Primary
Failover LAN Interface: failover Redundant5 (up)
Unit Poll frequency 200 milliseconds, holdtime 1 seconds
Interface Poll frequency 500 milliseconds, holdtime 5 seconds
Interface Policy 1
Monitored Interfaces 2 of 250 maximum
Version: Ours 8.4(5), Mate 8.4(4)
Last Failover at: 10:37:11 UTC May 14 2010
This host: Primary - Active
Active time: 1366024 (sec)
slot 0: ASA5580 hw/sw rev (1.0/8.1(2)) status (Up Sys)
Interface outside (10.8.20.241): Normal
Interface inside (10.89.8.29): Normal
Other host: Secondary - Standby Ready
Active time: 0 (sec)
slot 0: ASA5580 hw/sw rev (1.0/8.1(2)24) status (Up Sys)
Interface outside (10.8.20.242): Normal
Interface inside (10.89.8.30): Normal
Stateful Failover Logical Update Statistics
Link : stateful Redundant6 (up)
Stateful Obj xmit xerr rcv rerr
General 424525 0 424688 0
sys cmd 423182 0 423182 0
What to Do After a Failover Event
Always check the syslogs to determine root cause
Example: switch port failed on inside interface of active firewall
Syslogs from Primary (Active) ASA
ASA-4-411002: Line protocol on Interface inside, changed state to down
ASA-1-105007: (Primary) Link status Down on interface 1
ASA-1-104002: (Primary) Switching to STNDBYinterface check, mate is healthier
Syslogs from Secondary (Standby) ASA

ASA-1-104001: (Secondary) Switching to ACTIVEmate want me Active
Check show failover history to see the state transition times and reasons
Use show cluster history with clustering
TAC Tip
TAC Tips and Tricks - Failover
Manually configure MAC addresses on interfaces
Execute commands on the mates CLI with failover exec mate <command>
ASA-SM# failover exec mate show memory
Used memory: 31432840 bytes ( 0%)
------------- ----------------
Total memory: 25769803776 bytes (100%)
ASA-SM#
Configure the session prompt to indicate failover unit and state

ASA-SM# config t
ASA-SM(config)# prompt hostname state priority
ASA-SM/act/pri(config)# exit
ASA-SM/act/pri# Active vs. Standby
Primary vs. Secondary
Prevent config changes made directly to the standby (9.3(2) and later)
ASA-SM(config)# failover standby config-lock
Case Study: Excessive Logging
logging enable 4 logging destinations (buffer,
logging buffered debugging
console, SNMP, and syslog)
logging console debugging
logging trap debugging
logging history debugging
3 syslog servers
logging host DMZ 192.168.2.121
3 SNMP servers
snmp-server host inside 192.168.1.10
snmp-server host DMZ 192.168.2.121 3 Netflow collectors
flow-export destination inside 192.168.1.10

flow-export destination inside 192.168.1.11 4 messages per PAT
flow-export destination DMZ 192.168.2.121 connection (over 550 bytes)
%ASA-6-305011: Built dynamic TCP translation from inside:192.168.1.101/4675 to

outside:172.16.171.125/34605 1 connection:
32 syslog messages
%ASA-6-302013: Built outbound TCP connection 3367663 for outside:198.133.219.25/80
(198.133.219.25/80) to inside:192.168.1.101/4675 (172.16.171.125/34605) 26+ packets sent
%ASA-6-302014: Teardown TCP connection 3367663 for outside:198.133.219.25/80 to
inside:192.168.1.101/4675 duration 0:00:00 bytes 1027 TCP FINs 100K connections/sec:
2.8Gbps
%ASA-6-305012: Teardown dynamic TCP translation from inside:192.168.1.101/4675 to
outside:172.16.171.125/34605 duration 0:00:30
Case Study: Logging Optimisation
Not logging to buffer Console logging is a Using minimum number of syslog
unless troubleshooting bottleneck (low rate) servers and Netflow collectors
logging enable
Do not duplicate syslogs
logging flow-export-syslogs disable
and Netflow data
logging list FAILOVER message 104003
Reduce severity
logging trap errors
level for syslogs Send only certain
logging history FAILOVER
syslogs as SNMP traps
logging host DMZ 192.168.2.121
Not all SNMP servers
snmp-server host DMZ 192.168.2.121 poll need to receive traps
flow-export destination inside 192.168.1.10
flow-export destination DMZ 192.168.2.121
Xlate Table
show xlate displays information about NAT translations through the ASA
Second biggest memory consumer after conn table, no hardcoded size limit
You can limit the output to just the local or global IP
asa# show xlate local 10.2.1.2
TCP PAT from inside:192.168.103.220/57762 to outside:10.2.1.2/43756 flags ri
idle 0:00:00 timeout 0:00:30
TCP PAT from inside:192.168.103.220/57761 to outside:10.2.1.2/54464 flags ri
idle 0:00:00 timeout 0:00:30
Depleted NAT/PAT pools may cause connectivity issues

asa# show nat pool
TCP PAT pool outside, address 10.2.1.2, range 1-511, allocated 1
Detailed NAT Information TAC Tip
show nat displays information about the NAT table of the ASA
detail keyword will display object definitions
Watch the hit counts for policies that are not matching traffic
asa# show nat detail
Manual NAT Policies (Section 1)
1 (inside) to (outside) source static science-obj science-obj destination static vpn-obj vpn-obj
translate_hits = 0, untranslate_hits = 0
Source - Origin: 192.168.0.0/16, Translated: 192.168.0.0/16
Destination - Origin: 172.16.1.0/24, Translated: 172.16.1.0/24
Auto NAT Policies (Section 2)

1 (dmz) to (outside) source static webserver-obj 14.36.103.83
translate_hits = 0, untranslate_hits = 3232 Check specific
Source - Origin: 192.168.22.32/32, Translated: 14.36.103.83/32 translation policies in
2 (inside) to (outside) source dynamic science-obj interface the applied order.
translate_hits = 37723, untranslate_hits = 0
Source - Origin: 192.168.0.0/16, Translated: 14.36.103.96/16
Translate hits indicate Untranslate hits indicate
connections from real to connections from mapped to
mapped interfaces real interfaces
NAT Traffic Diversion
Network Object and Twice NAT override routing table on inbound
Network Object NAT diverts packets to real interface in only one direction.
object network DMZ_MAIL
host 172.16.171.125 Actual translation, so inbound packets from
nat (dmz,inside) static 192.168.1.201 inside to 192.168.1.201 will always divert to
172.16.171.125 on DMZ
Twice NAT rules divert packets to respective interfaces by default bidirectionally.
Traffic from 192.168.2.0 on outside to Traffic from 192.168.1.0 on inside to

192.168.1.0 is diverted to inside 192.168.2.0 is diverted to outside
nat (inside,outside) source static 192_168_1_0 192_168_1_0 destination static 192_168_2_0 192_168_2_0
Best to disable divert for broad identity Twice NAT rules
nat (inside,any) source static 10_0_0_0 10_0_0_0 destination static 10_0_0_0 10_0_0_0 route-lookup
All traffic for 10.0.0.0 would be diverted to

inside without route-lookup use routing
table for egress interface determination
Global ACLs
Available in ASA 8.3+
Apply the same security policy inbound to all interfaces
Useful for migrations from some vendors
asa(config)# access-group <access_list> global
Policy Ordering
Interface-specific ACL
Global ACL
Default (implicit) deny ip any any

Real-IP Used By ACL
Finally, a reminder that with 8.3+ Real-IPs are used in ACLs
ACL contains REAL

object network obj-WebServer (local) IP of
host 10.3.19.50 webserver
!
access-list allowIn permit tcp any host 10.3.19.50 eq 80
!
access-group allowIn in interface outside
Redirecting Debugs to Syslog
Problem
Log only debug output to syslog
Solution
Create a logging list with only syslog ID 711001
ASA(config)# logging list Networkers message 711001 .
Enable debug output to syslogs

ASA(config)# logging debug-trace
INFO: 'logging debug-trace' is enabled. All debug messages
are currently being redirected to syslog:711001 and will not
appear in any monitor session
Log on the logging list

ASA(config)# logging trap Networkers .
ASA Software Trains
Bug Fixes
Waterfall
Down
7.2.1 7.2.2 7.2.3 7.2.4 7.2.5

7.2
8.0.2 8.0.3 8.0.4 8.0.5

8.0 EOL
8.1.1 8.1.2
8.1 ASA-5580 only EOL
8.2.1 8.2.2 8.2.3 8.2.4 8.2.5
8.2
8.3.1 8.3.2
8.3
8.4.1 8.4.2 8.4.3 8.4.4

8.4
8.5.1
8.5 ASA-SM only
8.6.1
8.6
Availability Zero Downtime Upgrades
HighState State
Start
Act Stb
Primary Secondary
Issue failover active Act
Stb Copy new image over and reboot
Wait for failover to finish syncing, and

to normalise approx 2 min
Verify config; conns replicated
Act Issue failover active
Copy new image over and reboot Stb
Wait for failover to finish syncing, and

to normalise approx 2 min
Verify config; conns replicated
Upgrade Complete
Example: Show Output Filters
Examples
Display the interface stats starting with the inside interface
show interface | begin inside
Display the access-list entries that contain address 10.1.1.5
show access-list | grep 10.1.1.5
Display the config, except for the access-lists
show run | exclude access-list
Display only access-list entries that have non-zero hitcounts
show access-list | grep v hitcnt=0
Display a count of the number of connections each host has
show local-host | include host|count/limit
show <cmd> | begin|include|exclude|grep [-v] <regular_exp>
Note: You must Include a Space on Either Side of the Pipe for the Command to Be
Accepted; Also, Trailing Spaces Are Counted
Cisco PIX/ASA/FWSM Code Base History
In Sync PIX/ASA
PIX Feature Releases
6.0(1) 6.1(1) 6.2(1) 6.3(1) 7.0(1) 7.1(1) 7.2(1) 8.0(2) 8.3(1)
Port Features
Bug Fixes
FWSM
1.1(1) 2.2(1) 2.3(1) 3.1(1) 3.2(1) 4.0(1) 4.1(1)
Feature Releases SafeHarbor
2.3(2) 4.0(2) 4.0(4) 4.0(11)
1.1(2) 1.1(3)
Maintenance SafeHarbor
Releases 3.2(2) 3.2(4) 3.2(17)
SafeHarbor GD
3.1(2) 3.1(6) 3.1(10) 3.1(17)
Time
Debug ICMP Trace
Valuable tool used to troubleshoot connectivity issues
Provides interface and translation information to quickly
determine flow
Echo-replies must be explicitly permitted through ACL, or ICMP inspection
must be enabled
Internet
Example debug icmp trace output
ICMP echo-request from inside:10.1.1.2 to 198.133.219.25 ID=3239 seq=4369 length=80

ICMP echo-request: translating inside:10.1.1.2 to outside:209.165.201.22
ICMP echo-reply from outside:198.133.219.25 to 209.165.201.22 ID=3239 seq=4369 length=80

ICMP echo-reply: untranslating outside:209.165.201.22 to inside:10.1.1.2
Case Study: Poor voice
quality
Case Study: Poor Voice Quality
Problem
Poor outbound voice quality at SOHO sites
Outbound RTP Stream
Cable WAN
100 Mbps 100 Mbps 2 Mbps
Modem
ASA-5505
Solution: Traffic Shaping
What is traffic shaping, and why is it needed here?
Why wont policing work?
Why wont priority queuing alone work?
Shape to
2 Mbps
Cable WAN
Modem 2 Mbps
100 Mbps ASA-5505 100 Mbps
Case Study: Poor Voice Quality Configuration Example
(Traffic Shaping)
Solution
Prioritise voice traffic and shape all traffic down to 2 Mbps on the outside
interface. class-map voice-traffic
match dscp af13 ef
!
policy-map qos_class_policy
class voice-traffic
priority
!
policy-map qos_outside_policy
class class-default
shape average 2000000
service-policy qos_class_policy
!
service-policy qos_outside_policy interface
outside
To view statistics on the operation of the shaper, use the command
show service-policy shape
Things to Keep in Mind:
Shaping can only be applied to the class class-default
Shaping only works in the outbound direction on
an interface
The shaping value is in bits per second, and must be a multiple of 8000
The shaping policy is applied to all sub-interfaces on
a physical interface
Not supported on the ASA-5580 platform
Not supported in Transparent or Multi-context mode
Case Study:
Intermittent Access To
Web Server
Problem Description
Public web server is protected by the ASA
Most external clients are not able to load companys web page
HTTP connections
to 192.168.1.50
Statically translate
192.168.1.50 10.1.1.50
10.1.1.50
Clients
Monitoring Connection and Traffic Rates in ASDM
Huge connection and traffic

spikes on outside interface
Checking Connection Rate Statistics
show perfmon reports xlate, conn, inspection, and AAA transaction rates
asa# show perfmon
PERFMON STATS: Current Average

Xlates 0/s 0/s
Connections 2059/s 299/s
TCP Conns 2059/s 299/s
UDP Conns 0/s 0/s
Current embryonic (half-open URL Access 0/s 0/s
or incomplete) connection URL Server Req 0/s 0/s
TCP Fixup 0/s 0/s
timeout rate is very high
TCP Intercept Established Conns 0/s 0/s
compared to the overall TCP
TCP Intercept Attempts 0/s 0/s
connection rate
TCP Embryonic Conns Timeout 1092/s 4/s
HTTP Fixup 0/s 0/s
FTP Fixup 0/s 0/s
AAA Authen 0/s 0/s
AAA Author 0/s 0/s
AAA Account 0/s 0/s
VALID CONNS RATE in TCP INTERCEPT: Current Average

N/A 95.00%
Monitoring SYN Attack Rate in ASDM
Total connection count

spikes
High level of incomplete 99% of connections

connection attempts is HTTP
indicates a SYN flood attack
Checking Incomplete TCP Connection Source
Use show conn to see who is creating the incomplete connections
Only display incomplete

asa# show conn state tcp_embryonic
connections
TCP outside 17.24.101.118:26093 inside 10.1.1.50:80, idle 0:00:23, bytes 0, flags aB
All connections are from different outside IP

addresses; classic example of a TCP SYN
flood DDoS attack
Implementing TCP Intercept
ASA protects the server from SYN flood by responding with a TCP SYN ACK to
validate the client before permitting the connection to the protected server
access-list 140 extended permit tcp any host 192.168.1.50 eq www

!
class-map protect
description Protect web server Only match HTTP traffic to
the attacked web server
Create a class and a match access-list 140
policy map to match !
HTTP connections to policy-map interface_policy
the attacked server Allow up to 100 total
class protect
incomplete TCP connections to
set connection embryonic-conn-max 100 the server, then validate any
! new connection attempts first
service-policy interface_policy interface outside
Apply the TCP Intercept policy

inbound to outside interface
Show Process cpu-hog
The show processes cpu-hog command displays
a list of processes, and the function stack (Traceback) which executed, and lead to a
process running on the CPU longer than the minimum platform threshold
ASA# show processes cpu-hog
Process: ssh_init, NUMHOG: 18, MAXHOG: 15, LASTHOG: 10
LASTHOG At: 14:18:47 EDT May 29 2009
PC: 8b9ac8c (suspend)
Traceback: 8b9ac8c 8ba77ed 8ba573e 8ba58e8 8ba6971
8ba02b4 8062413
CPU hog threshold (msec): 10.240

Last cleared: None
A corresponding syslog message is also generated

Note: The Traceback syslog below does not signify a crash
May 29 2009 14:18:47: %ASA-7-711002: Task ran for 10 msec,
Process = ssh_init, PC = 8b9ac8c, Traceback = 0x08B9AC8C 0x08BA77ED
0x08BA573E 0x08BA58E8 0x08BA6971 0x08BA02B4 0x08062413
FWSM
Additional architecture information
Classifier in Multimode
When the firewall receives a packet, it must classify it to determine where to
send the packet (which context)
Packets are classified based on the following
Unique ingress interface/VLAN
Packets destination IP matches a global IP
FWSM has a single MAC address for all interfaces

ASA has unique MAC per context for shared interfaces (physical interfaces
have unique MACs)
Classifier in Multimode on FWSM
Example
Inbound traffic is classified to context CTX3, based on the global IP in the NAT
translation
FWSM
Inside DST IP SRC IP

CTX1
VLAN 310.14.3.x
VLAN 4 .1 10.14.3.89 192.168.5.4
10.1.1.2 Inbound Packet
Inside Outside
CTX2 .2 MSFC
VLAN 5
10.1.2.2
Inside
CTX3 .3 Shared interface
VLAN 6
10.1.3.2
static (inside, outside) 10.14.3.89 10.1.3.2

Multi-Context - Common Issues on FWSM
Overlapping statics (globals) across contexts
Missing statics (globals), and unable to classify packets (shared inside
interface) check Admin context log
%FWSM-6-106025: Failed to determine security context for packet:
vlan3 tcp src 192.168.5.4/1025 dest 198.51.100.50/80
Forgetting to monitor-interface for Failover

Forgetting to assign unique IP for each Transparent mode context
Transparent mode, multi-BVI, one routing table
FWSM Syslog Level vs. Number of Messages
Number of Messages (SUM)
Log
Description
Level
Ver. 2.3 Ver. 3.1 Ver. 3.2 Ver. 4.0 Ver. 4.1
0 Emergencies 0 0 0 0 0
1 Alerts 58 (58) 67 (67) 67 (67) 67 (67) 67 (67)

2 Critical 21 (79) 29 (96) 29 (96) 29 (96) 29 (96)
3 Errors 94 (173) 305 (401) 306 (402) 318 (414) 318 (414)
4 Warnings 131 (304) 194 (595) 196 (598) 199 (613) 199 (613)
5 Notifications 26 (330) 167 (762) 169 (767) 178 (791) 178 (791)
6 Informational 116 (446) 245 (1007) 248 (1015) 255 (1046) 259 (1050)
7 Debugging 23 (469) 225 (1232) 225 (1240) 226 (1272) 231 (1281)
FWSM and ACLs
ACLs on the FWSM are compiled on the control point and pushed down into hardware
(NP 3)
During compile time, CPU should stay at ~ 99%
ACL compile uses all free CPU cycles
Allows compile to complete in shortest time possible
Once compile is complete, rules are attempted to be pushed into hardware

Successful download
Access Rules Download Complete: Memory Utilisation: 49%
Failed download (exceeded HW memory)
ERROR: Unable to add, access-list config limit reached
FWSMACL Rule Limits
ACL rules are about the only hardware limit users encounter
In multimode, ACL resources are divided in 13 equal partitions (12 active, one
backup)
If you have less than 12 contexts, wasted reserved space
Single Context Multi-Context
Tree 0 : Active Tree 0 : active = 14,801 ACEs
100,567 ACEs Tree 1 : active = 14,801 ACEs
Tree 2 : active = 14,801 ACEs
Tree 5 : active = 14,801 ACEs 177612
Backup Tree: Tree 6 : active = 14,801 ACEs combined
100,567 Tree 7 : active = 14,801 ACEs total ACEs
(mirror of active Tree 8 : active = 14,801 ACEs
tree) Tree 9 : active = 14,801 ACEs
Tree 12 : backup
FWSMACL Rule Limits
FWSM 2.3 introduced
resource acl-partitionset the number of ACL partitions
allocate-acl-partitionassigns a context to a specific partition
FWSM 3.2 introduced

resource-ruleallows further customisation of a partition
FWSM 4.0 introduced

resource partitioncustomise the size of individual partitions
access-list optimization enablemerges and/or deletes redundant and conflicting ACEs without
affecting the policy
FWSM and ACLs (Multimode)
Use the command resource acl-partition <num-of-partitions> to reduce the number
of active partitions created; default is 12
Use the command allocate-acl-partition <num> to assign a context to a specific ACL
tree
FWSM(config)# context Accounting

FWSM(config-context)# allocate-acl-partition 0
FWSM(config-context)# show np 3 acl tree
--------------------------------------------
ACL Tree Instance <-> Context Name (ID) Map
-------------------------------------------- Both Use Tree 0
Tree Instance 0 Context (001) admin
Tree Instance 1 Context (002) core
Tree Instance 2 Context (003) Engineering
Tree Instance 0 Context (004) Accounting
--------------------------------------------
FWSMResource Rule
FWSM 3.2 introduced
resource-ruleallows further customisation of a partition
resource rule nat 10000 acl 2200 filter 400 fixup 595 est 70 aaa 555 console 283
show resource-ruledisplays information about the current rule allocation
FWSM# show resource rule
Default Configured Absolute

CLS Rule Limit Limit Max
-----------+---------+----------+---------
Policy NAT 1843 1843 10000
ACL 74188 74188 74188
Filter 2764 2764 5528
Fixup 4147 4147 10000
Est Ctl 460 460 460
Est Data 460 460 460
AAA 6451 6451 10000
Console 1843 1843 3686
-----------+---------+----------+---------
Total 92156 92156
Partition Limit - Configured Limit = Available to allocate

92156 - 92156 = 0
FWSMResource Partition
FWSM 4.0 introduced
resource partitionallows customisation of the size of individual partitions
(multi-context mode)
FWSM(config)# resource partition 10
FWSM(config-partition)# size 1000
WARNING: The rule max has been reset based on partition size 1000.
The <size> command leads to re-partitioning of ACL Memory.
Before It will not take effect until you save the configuration and reboot. After
FWSM# show resource rule partition 10 FWSM# show resource rule partition 10
Default Configured Absolute Default Configured Absolute

CLS Rule Limit Limit Max CLS Rule Limit Limit Max
-----------+---------+----------+--------- -----------+---------+----------+---------
Policy NAT 384 384 833 Policy NAT 20 20 43
ACL 14801 14801 14801 ACL 770 770 770
Filter 576 576 1152 Filter 30 30 60
Fixup 1537 1537 3074 Fixup 80 80 160
Est Ctl 96 96 96 Est Ctl 5 5 5
Est Data 96 96 96 Est Data 5 5 5
AAA 1345 1345 2690 AAA 70 70 140
Console 384 384 768 Console 20 20 40
-----------+---------+----------+--------- -----------+---------+----------+---------
Total 19219 19219 Total 1000 1000
Partition Limit - Configured Limit = Available to Partition Limit - Configured Limit = Available to allocate
allocate 1000 - 1000 = 0
19219 - 19219 = 0
FWSM and Control Point
The traffic that makes it to the control point is traffic that requires Layer 7 fixup (embedded NAT,
or cmd inspection)
FTP
VoIP (SIP/SKINNY/H.323/RTSP) Control Point (CP) Central CPU
DNS
XDMCP, etc.
Traffic sourced from, or destined to, the FWSM also goes through the control point Session Manager
Syslogs NP 3
AAA (RADIUS/TACACS+)
URL filtering (WebSense/N2H2)
Management traffic (telnet/SSH/HTTPS/SNMP) Fast Path Fast Path
NP 1 NP 2
Failover communications
FWSM
Routing protocols (OSPF/ RIP)
etc. C6K Backplane Interface
FWSMEnabling the Completion Unit
Due to the FWSMs NP architecture, there exists a possibility that packets
arriving with a low inter-packet gap might be re-ordered by the firewall
4 3 2 1 4 2 3 1
This issue might be encountered when performing TCP throughput testing, or passing high
speed TCP flows through the FWSM
Examples: CIFS, FTP, AFP, backups
FWSM version 3.1(10) and 3.2(5) introduce a new command sysopt np completion-unit
to ensure the firewall maintains the packet order (by enabling a hardware knob on the NPs
called the completion unit)
In multiple mode enter this command in the admin context configuration; It will then be enabled
for all contexts on the firewall
Case Study: Intermittent
UDP Connectivity Failure
Problem Summary
After reloading the ASA, wireless mobility traffic (UDP and IP Protocol 93) from
inside WLC to DMZ WLC fails
Other traffic (TCP) recovers successfully
The problem is mitigated by running clear local-host on the ASA
1. Standalone ASA
is reloaded
10.0.0.0/8 inside outside
10.10.1.2 DMZ
2. UDP/16666 and
10.10.9.0/28
IP/93 connections fail
10.10.9.3
Checking Connection Table and Drops
Connections are built and passing traffic through the ASA
asa# show conn address 10.10.1.2

97 inside 10.10.9.3 inside 10.10.1.2, idle 0:00:00, bytes 32210
UDP inside 10.10.9.3:16666 inside 10.10.1.2:23124, idle 0:00:00, bytes 4338, flags -
97 inside 10.10.9.3 inside 10.10.1.2, idle 0:00:00, bytes 157240
No packets dropped in ASP and no syslogs of interest

asa# capture asp type asp-drop all buffer 1000000
asa# show capture asp | include 10.10.1.2
asa#
asa# show log | include 10.10.1.2
Checking Packet Tracer
Packet Tracer shows that a new UDP flow will be correctly passed to DMZ
asa# packet-tracer input inside udp 10.10.1.22 23124 10.10.9.3 16666
[]
Phase: 3
Type: ROUTE-LOOKUP
Subtype: input
Result: ALLOW
Config:
in 10.10.0.0 255.255.0.0 dmz Correct routing
[] prefix selected
Result:
input-interface: inside
input-status: up
input-line-status: up
output-interface: dmz
output-status: up
output-line-status: up
Action: allow Flow is allowed
Reviewing Packet Captures
asa# capture IN interface inside match udp host 10.10.1.2 host 10.10.9.3
asa# capture OUT interface dmz match udp host 10.10.1.2 host 10.10.9.3
asa# show capture DMZ

Egress interface capture
0 packet captured
shows no matching packets
0 packet shown
Use detail option to display MAC
address information for each frame
asa# show capture IN detail
1: 19:35:01.371318 0023.0424.ab30 000c.29d7.82ab 10.10.1.2.23124 > 10.10.9.3.16666: udp 334
2: 19:35:01.374766 000c.29d7.82ab 0023.0424.ab30 10.10.1.2.23124 > 10.10.9.3.16666: udp 334
3: 19:35:02.371128 0023.0424.ab30 000c.29d7.82ab 10.10.1.2.23124 > 10.10.9.3.16666: udp 334
4: 19:35:02.374536 000c.29d7.82ab 0023.0424.ab30 10.10.1.2.23124 > 10.10.9.3.16666: udp 334
Incoming packet from 10.10.1.2 is sent

back out of the inside interface
U-Turn Connection
Traffic is looping back out the inside interface back towards the sender
10.10.1.2 DMZ
10.10.9.0/28
10.10.9.3
asa# sh run | include same-security Allosw connections to establish between

same-security-traffic permit intra-interface two endpoints behind the same ASA
interface (U-turn)
Root Cause
When conn entry was first created, route lookup for 10.10.9.3 resolved to inside
interface
Since DMZ interface was not up/up, the route to 10.10.9.0/28 was not present
1. Standalone ASA
is reloaded
2. DMZ interface bring-up is delayed

10.10.1.2 DMZ due to Etherchannel negotiation,
10.10.9.0/28 directly connected route is missing
3. Connection to 10.10.9.3 is established
back out of the inside interface using
supernet route 10.0.0.0/8
10.10.9.3
Floating Connection Timeout
The bad connection never times out since the UDP traffic is constantly flowing
TCP is stateful, so the connection would terminate and re-establish on its own
ASA needs to tear the original connection down when the corresponding route changes
ASA 8.4(2)+ introduces timeout floating-conn to accomplish this goal
asa# show run timeout
timeout xlate 9:00:00
timeout pat-xlate 0:00:30
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 9:00:00 absolute uauth 0:01:00 inactivity
timeout tcp-proxy-reassembly 0:01:00
timeout floating-conn 0:00:00 Schedule the conn entry for termination
asa# in 1 minute if a matching packet yields a
asa# configure terminal
different egress interface on route lookup
asa(config)# timeout floating-conn 0:01:00
Case Study
Advanced Syslog
Analysis
Case Study: Advanced Syslog Analysis
Problem Find Services which are permitted through the firewall, yet the
servers no longer exist
Get a fast Linux/Solaris machine with a decent amount of memory
Learn to use the following commands:
cat
grep, egrep, fgrep
cut
awk (basic)
sort
uniq
Perl (advanced manipulation)
Pipe the commands to construct the necessary outputs!
Interesting syslogs appear as follows:
Syslog ID Destination
May 24 2010 23:19:53: %ASA-6-302014: Teardown TCP connection 1019934

for outside:203.0.113.126/6243 to inside:10.100.19.190/21 duration 0:00:30
bytes 0 SYN Timeout
Reason
Results:
grep used to find the syslogs we want
awk used to print the destination column (IP/port)
uniq used to print only unique entries, with a count
sort used to display ordered list, highest count first
syslogserver-sun% grep 302014 syslog.txt | grep "SYN Timeout" | awk '{print $13}' | uniq
-c | sort -r -n
673 inside:10.100.19.190/21
451 dmz:192.168.5.13/80
392 dmz:192.168.5.11/443
358 inside:10.0.0.67/1521
119 inside:10.0.1.142/80
Failover
What to Do After a Failover
Additional Failover Commands
What to Do After a Failover
Starting with FWSM 2.3 and Cisco ASA/PIX 7.0, the
reason for failover is saved in the failover history
This information is not saved across reboots
ASA# show failover history

==========================================================================
From State To State Reason
==========================================================================
Disabled Negotiation Set by the CI config cmd
Negotiation Just Active No Active unit found
Just Active Active Drain No Active unit found
Active Drain Active Applying Config No Active unit found
Active Applying Config Active Config Applied No Active unit found
Active Config Applied Active No Active unit found
Active Failed Interface check
==========================================================================
Other Useful Failover Commands
failover exec mate allows you to execute commands on the peer and
receive the response back.
failover reload-standby only valid on Active unit
prompt changes the prompt to display failover priority and state.
ASA(config)# prompt hostname priority state

ASA/sec/act(config)#
Failover Prompt Display Configuration
The firewalls prompt maybe changed to display certain keyword
Usage
prompt <keyword> [<keyword> ...]
Syntax
keywords:
Hostname Configures the prompt to display the hostname
Domain Configures the prompt to display the domain
Context Configures the prompt to display the current context (multi-mode only)
Priority Configures the prompt to display the failover lan unit setting
State Configures the prompt to display the current traffic handling state
Slot Configures the prompt to display the slot location (when applicable)
Example
FWSM(config)# prompt hostname domain priority state slot
FWSM/cisco.com/sec/actNoFailover/4(config)#
Packet Capture: Limitations on FWSM
Capture functionality is available on the FWSM starting in 2.3
However, only packets processed by the control point could be captured
Control Point (CP) Central CPU
FWSM 3.1(1) added support to capture packets in hardware
Only ingress packets were captured
FWSM 3.1(5) both ingress and egress transient packets can Session Manager
be captured which flow NP 3
through hardware
Capture requires an ACL to be applied
Capture copies the matched packets in hardware to the control point Fast Path Fast Path
where they are captured; be careful not to flood the control point with too much traffic NP 1 NP 1
FWSM
C6K Backplane Interface
Online Tools
Bug Toolkit
On the Support Tools

and Resources Page
Bug ToolkitProduct Selection
Select Security,
then Cisco ASA
5500 Series
Bug ToolkitAdvanced Search
Version
Search
Keywords
Severity
Status
Bug ToolkitSearch Results
Select Link to View

Details of Bug
Bug ToolkitBug Details
First Fixed-In
Releases
Output Interpreter
Linked off the
Technical Support
and Documentation
Tools and Resources
Section on CCO
Great Tool for Catching

Configuration Errors
Paste in the show run

Output and Hit submit
ASDM
ASDM Home Page
Device
Information
CPU, Memory,
Conns/Sec,
Interface Traffic
Real-Time
Syslogs
Great for
Using ASDM for Monitoring Monitoring
Trends
Up to Four
Different Graphs
Can Be Displayed
ASDM: Editing Rules from the Log Viewer
Select Log Entry

from Viewer
Right-Click on
Message to View or
Edit Associated Rule
ASDM: Syslogs Explained
Opening a TAC Case
If after using all your troubleshooting tools you still
cannot resolve the problem, please open a TAC case
http://www.cisco.com/techsupport/servicerequest/
At a minimum include:
Detailed problem description
Output from show tech
Optionally include:
Syslogs captured during time of problem
Sniffer traces from both interfaces using the capture
command (capturing only the relevant packets, and saved in
pcap format)
Q&A
Complete Your Online Session Evaluation
Give us your feedback and receive a
Cisco 2016 T-Shirt by completing the
Overall Event Survey and 5 Session
Evaluations.
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Thank you

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Troubleshooting:

ASA Firepower NGFW

Firewall RAM Firewall CPU

Expansion Card External NICs

*ASA5512-X and ASA5515-X

Internal Switch Fabric

On-board 10GE On-board 1GE Expansion Slot

CPU periodically walks through all RX rings

Ethernet NIC Main Memory

EVENT-TYPE ALLOC ALLOC-FAIL ENQUEUED ENQ-FAIL RETIRED 15SEC-RATE

DROP DROP DROP DROP DROP

Input counters incremented by NIC and periodically retrieved by CPU

Software input queue (RX ring) is an indicator of packet load

Overrun counter indicates packet drops (usually packet bursts)

Ethernet NIC Main Memory

Ethernet NIC Main Memory

DROP DROP DROP DROP DROP

Check first for existing connection in conn table

Conn check across multiple interfaces (Zone feature in version 9.3(2)+)

DROP DROP DROP DROP DROP

Incoming packet is checked against NAT rules

DROP DROP DROP DROP DROP

First packet in flow is processed through ACL checks

Denied packets are dropped and logged

DROP DROP DROP DROP DROP

Stateful inspection ensures protocol compliance at TCP/UDP/ICMP level

DROP DROP DROP DROP DROP

Translate the source and destination IP addresses in the IP header

Dynamic PAT (interface overload)

Twice NAT Config

Shortest Prefix Object NAT Policies

1 access-list SFR permit ip any any

4 service-policy SFR-policy interface outside

DROP DROP DROP DROP DROP

Packets received on outside and destined to

DROP DROP DROP DROP DROP

Once at egress interface, an interface route lookup is performed

DROP DROP DROP DROP DROP

If Layer 2 resolution fails no syslog

DROP DROP DROP DROP DROP

Packet is transmitted on wire

All firewall connectivity issues can be simplified to two

ASA-3-111009: User johndoe executed cmd: show run

Remove redundant syslog messages

CMGR API: In cmgr_get_state, slot 3

debug cplane <1-255> : Display control plane communication messages

show <cmd> | begin|include|exclude|grep|redirect|append [-v] <regular_exp>

One-minute average is useful to detect bursts and small packets:

Packet from Packets to Packets dropped

ciscoasa# show service-policy

Available in version 9.4(1)+.

In-line capability to record packets passing through ASA Inside Outside

1: 10:51:26.139046 802.1Q vlan#10 P0 172.18.254.46 > 172.18.124.1: icmp: echo request

Remember to remove the captures

Configured capture name Save capture file under this name

Download binary PCAP to

Ingress Packets Egress Packets