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THIS MASTER SERVICES AGREEMENT (“Agreement”) is made on this 04th day of January, 2018
(“Effective Date”)
BETWEEN
PIXITREE DIGITAL CREATIVES PVT. LTD., having its registered office at No 1663, 27th Main Road,
Sector 2, HSR Layout, Bangalore 560 102, (hereinafter referred to as the “Service Provider”, which
expression shall, unless the context otherwise requires, shall include its successors-in-interest and
assigns) of the ONE PART;
AND
NDR Warehousing Pvt Ltd, having its registered office at 9(old no. 5), 4th Floor, Errabalu Chetty
St, Parrys, Chennai 600 001 (hereinafter referred to as the “Client” which expression shall, unless
the context otherwise requires, shall include its successors-in-interest and assigns) of the OTHER
PART.
The Service Provider and the Client may hereinafter be individually referred to as ‘Party’ and
collectively as ‘Parties’.
WHEREAS:
1. The Service Provider is engaged in the business of providing design and
development services for applications, websites and other media on a SaaS model to
its clients.
2. The Client is engaged in the business of W arehousing services
3. The Client has approached the Service Provider to obtain certain services for design
obile Application more fully described in each of the SOWs (defined below)
of its M
executed between the Parties in furtherance to this Agreement.
The Client and the Service Provider now agree to enter into this Agreement to agree on the terms
and conditions governing their relationship as provided herein below:
NOW THIS AGREEMENT WITNESSES AS FOLLOWS:
1. APPOINTMENT:
1.1 The Client hereby engages the Service Provider for providing the services, as detailed in one or
more Statements of Work in the format provided in Annexure 1 (“SOW”) to this Agreement, and
hereinafter referred to as the “Services”, on the terms and conditions contained herein.
1.2 The SOW shall represent the specific terms and conditions of the Agreement between the
Parties, and shall include, among other things, the terms for the provision and scope of Services
to be provided by the Service Provider to the Client and, any deliverables, and service level
requirements and consideration for the Services. Each SOW shall, upon execution by both
Parties, form a part of this Agreement and shall be subject to all of the terms and conditions
contained herein. For the purpose of clarity, to the extent that any term/ provision of a SOW
executed by the Parties is inconsistent with the terms under this Agreement, the terms set forth in
the SOW shall prevail and govern to the extent of such inconsistency, but solely with respect to
the specific Services provided under such SOW.
1.3 The Client may at any time, by written order, request changes to the SOW (“Change Notice
Request”). Within a period of five (5) days from receipt of a Change Notice Request from the
Client, the Service Provider shall prepare a written proposal that includes an estimate of any
resulting increase or decrease in the Service Provider’ compensation and other changes, if any,
for the affected Statement of Work. Each Party shall negotiate in good faith regarding the Change
Notice Request and upon mutual agreement; the affected Statement of Work shall be amended
only by written modification thereto. The Service Provider shall not be required to proceed with
implementation of any Change Notice Request until execution of a written amendment by both
Parties to the affected Statement of Work.
2. SERVICE FEES AND BILLING:
2.1 In consideration of Services to be provided by the Service Provider as per terms of this
Agreement, Client shall pay fees (“Charges”) as specified in the SOW agreed hereunder.
2.2 The Service Provider shall submit its invoices for payment at the end of the calendar month to
which the Services pertain. The invoices shall be accompanied by relevant
vouchers/document and properly certified by authorized personnel of the Service Provider.
The Client shall make the payments of the invoices within twenty (20) days from the date of
the invoice.
2.3 Any delay in payment of invoices beyond the due dates will make the Client liable for interest
at the rate of 12% (twelve percent) per annum or the maximum rate allowed under applicable
laws, whichever is lower, on the pending amounts from the date when amounts falls due till
the date they are paid.
2.4 Failure by the Client to pay one or more outstanding invoices shall be grounds for the Service
Provider to stop work on any and all Services until the Client brings its account current, or for
Service Provider to terminate this Agreement for breach of contract. In such an event, the
Service Provider shall be entitled to withhold the delivery of deliverables agreed under this
Agreement and the SOW till such time that the payments are made in full towards the subject
deliverable. Accordingly, the ownership and intellectual property rights in the deliverables
shall transfer to the Client only upon full payment of the Charges to the Service Providers
towards such deliverables.
2.5 All taxes, tariffs, and other governmental charges imposed on the Services shall be paid by
Client and are Client's responsibility except as expressly limited by law.
3. CONFIDENTIALITY AND NON-DISCLOSURE:
3.1 Either Party agrees that it will hold the Confidential Information of the other Party in strict
confidence and will not disclose any of such information other than to its directors, officers,
employees and attorneys ("Representatives"). The Parties shall disclose Confidential
Information to the Representatives only to the extent necessary to perform the Services. The
Representatives of both Parties shall be informed by the other of the confidential nature of
such information and shall be directed to treat such information confidential. The Parties
assume full responsibility for any breach of confidentiality obligations, stated herein, by their
Representatives. The term "Confidential Information" for purposes hereof shall mean and
include all informations disclosed on, before, or after the Effective Date which includes, but is
not limited to, any business plan, concept, idea, know-how, process, technique, program,
design, formula, algorithm or work-in-progress, intellectual property any engineering,
manufacturing, marketing, technical, financial, data, or sales information, pricing or business
information, or any information regarding suppliers, customers, employees, investors, lead
information, affiliates or business operations, and any other information or materials, whether
written, or graphic, or any other form or that is disclosed orally, or electronically, whether
tangible or intangible and in whatever form or medium provided, or otherwise which is learned
or disclosed in the course of discussions, studies, or other work undertaken between the
Parties. The Parties shall mark confidential, every confidential information exchanged, so as to
notify the other of the status of the same and all information shall be treated confidential.
3.2 Either Party agrees that it will not at any time disclose, give or transmit (in any manner or form
or for any purpose) the Confidential Information of the other to any person, party, firm or
corporation. Either Party agrees that it will not use such Confidential Information for its own
benefit or the benefit of any third party, or for any purpose other than this Agreement. Either
Party undertakes to use the other’s Confidential Information with care and undertakes not to
disclose any Confidential Information without the prior written consent of such Party. Either
Party shall take all reasonable measures to preserve the confidentiality and avoid the
disclosure of Confidential Information. Such reasonable measures shall be no less than those
procedures and controls a Party employs to protect its own confidential information of like
importance. The terms and conditions of this Agreement shall be deemed Confidential
Information.
3.3 The above limitations on use and disclosure shall not apply to information which (a) was
known to either Party before receipt thereof from the other Party; (b) is learnt from a third party
entitled to disclose it; (c) becomes known publicly other than through the other Party; (d) is
independently developed by such Party; or (e) is required by law or court order to be
disclosed, provided the Party supposed to disclose provides reasonable notice to the other
Party so that it may seek a protective order and engage in other efforts to minimize the
required disclosure. The Parties shall cooperate in seeking the protective order and engaging
in such other efforts. If there is a breach of confidentiality as provided for in this Section of the
Agreement by a Party, the other Party shall have all remedies in law and equity including, but
not limited to, appropriate injunctive relief for specific performance as may be granted by a
court of competent jurisdiction.
4. REPRESENTATIONS AND WARRANTIES:
Each Party represents and warrants to the other that: (i) it has the requisite corporate power
and authority to enter into this Agreement and to perform its obligations hereunder; (ii) it is
not a party to any agreement, and knows of no law, regulation or order, that would prohibit it
from entering into and performing its obligations under this Agreement, or that would conflict
with the terms of this Agreement; (iii) this Agreement constitutes a legal, valid and binding
obligation of it, enforceable against it in accordance with the terms of this Agreement, subject
to applicable bankruptcy, insolvency and other laws affecting the enforceability of creditors’
rights generally and the discretion of courts in granting equitable remedies; and (iv)
Confidential Information or materials provided by either Party do not infringe, misappropriate
or violate any patent, copyright, trademark, trade secret, publicity, privacy or other rights of
any third party, and are not be defamatory or obscene.
5. DISCLAIMER OF WARRANTIES:
Except for the express warranties set forth in this Agreement, to the extent permitted by
applicable law, the Service Provider does not make, and the Service Provider hereby
disclaims, any other warranty of any kind, whether express, implied, statutory or otherwise,
including, but not limited to, any implied warranties of merchantability, non-infringement and
fitness for a particular purpose.
6. LIMITATION OF LIABILITY:
6.1 In no event or under any circumstance shall either Party be liable to the other or any
third party (or to any person claiming rights derived from the other Party’s rights), in
contract, tort or otherwise, for indirect, special, incidental, exemplary, punitive or
consequential damages of any kind whatsoever even if advised of the possibility of
such damages.
6.2 Notwithstanding anything to the contrary and regardless of the form or nature of the
claim or action, the total cumulative liability of the Service Provider to the Client under
this Agreement shall be limited to the aggregate of the amounts received by the Service
Provider from the Client in respect of the Services provided in the twelve (12) months
immediately preceding the date in which the liability or Claims arose.
7. LEGAL COMPLIANCES:
Both the Service Provider and the Client shall keep in force at all times during the tenure of
this Agreement including any extensions, all such licenses, permits and approvals required for
rendering and availing the Services under this Agreement. Each Party shall comply with all
rules, regulations and laws as may be necessary with respect to the Services under this
Agreement.
8. TERM & TERMINATION:
8.1 The term of this Agreement shall initially be for a period of 4 months from the Effective
Date (‘Initial Term’). After the Initial Term, this Agreement shall renew automatically
thereon to similar terms and conditions mutually agreed between the Parties unless
explicitly terminated by either Party.
8.2 Either Party may terminate this Agreement at any time during the Initial Term or any
renewal term thereof by giving sixty (60) days’ prior notice in writing to the other Party
without having to assign any reason for such termination.
8.3 Notwithstanding anything contained in this Agreement, the Client agrees that Client
shall continue to avail of and Service Provider shall continue to provide Services during
the above mentioned notice period. This Agreement does not provide any right to the
Client to suspend obtaining Services from the Service Provider during the period of the
notice of termination by either Party. In the event that the Client fails to obtain Services
during the notice period, then the Client shall be liable to pay the Service Provider such
Charges as would have otherwise been paid had the Services not been suspended or
stopped. The said Charges will be calculated based on the Charges paid by the Client
for the month immediately preceding the date from which the Services have been
suspended.
8.4 Either Party shall be entitled to terminate this Agreement in the event of any default /
breach on part of the other Party in complying with any of the terms and conditions
under this Agreement if such breach/default is not set right within a period of thirty (30)
days from the date of notice seeking compliance, by the non-breaching or
non-defaulting Party.
9. EFFECT OF TERMINATION
9.1 Each Party shall, at the requisition of the other Party, either: (a) return to such Party the
other Party's Confidential Information, or (b) destroy or delete the other Party's
Confidential Information and certify to the other Party in writing that it has done so.
9.2 Neither Party shall be entitled to claim any amount of loss or compensation for the
termination of this Agreement.
9.3 The expiration or termination of the Agreement for any reason whatsoever shall not
affect any obligation of either Party having accrued under the Agreement prior to the
expiration or termination of the Agreement and such expiration or termination shall be
without prejudice to any liabilities of either Party to the other Party existing at the date
of expiration or termination of the Agreement.
10. INDEMNITY:
10.1 Each Party (“Indemnifying Party”) hereby agrees to indemnify and hold the other Party
(“Indemnified Party”) harmless from any and all costs, expenses, including reasonable
outside attorneys’ fees, claims, suits and liability by third parties (collectively, “Claims”)
that the Indemnified Party may suffer or incur by reason of the Party’s : (i) infringement of
any intellectual property rights of the Indemnified Party or a third party in connection with
this Agreement, (ii) violation of any laws or regulations of any governmental, regulatory or
judicial authority arising from the performance of the Party under this Agreement, and (iii)
the gross negligence or willful misconduct of the Party or its employees or agents in
connection with this Agreement (iv) disclosure of Confidential Information to any third
party except with written prior consent of disclosing Party.
10.2 However, it is agreed between the Parties that, any claim of indemnification shall not
apply to the extent that the infringement/ Claims arises out of or from:
a. a modification of the Services or materials provided by either Party or
Confidential Information supplied by either Party that has not been approved
by the other Party in writing; or
b. either of the Party’s failure to provide information and necessary assistance to
enable the other Party’s obligations under the Agreement; or
c. compliance with written information, directions or specifications provided by
either of the Party; or
d. use by either of the Party of the Services or materials provided by the other
Party/Confidential Information supplied or portion thereof in combination with
any third party materials not furnished by the other Party and the infringement
would not have occurred but for such combination; and
e. incorrect use, abuse or corruption of the Services or materials provided by
either Party/ Confidential Information by the other Party
10.3 The indemnity obligations under this Section upon either Party is conditional upon the
following procedures such as (i) the Indemnified Party gives prompt written notice of
such claim to the Indemnifying Party, (ii) did not make any admissions of law or fact
without the Indemnifying Party’s consent, and (iii) grants the Indemnifying Party the right
to conduct and control the defense of any such claim, and (iv) the right and opportunity
to approve any settlement/ compromise of any claim for which the Indemnified Party will
seek indemnification from the Indemnifying Party, which approval will not be
unreasonably withheld.
11. GOVERNING LAW AND RESOLUTION OF DISPUTES:
This Agreement shall be governed by the laws of the India. The courts in Bangalore,
Karnataka, shall have exclusive jurisdiction over the Agreement.
12. MISCELLANEOUS:
12.1 NON SOLICITATION
Neither Party shall, without the express prior written consent of the other Party, (i) solicit for
employment any employee of the other Party who has provided Services or performed a
Party’s obligations under this Agreement or attempt to directly or indirectly induce any such
employee to terminate his or her employment during the twelve (12) month period following
such employee’s conclusion of work under this Agreement; or (ii) solicit for employment such
a former employee of the other Party for the twelve (12) month period immediately following
the former employee's conclusion of work under this Agreement, provided however, that
neither Party shall be restricted from soliciting or hiring a former employee who has been
terminated by his former employer as part of layoffs. Neither Party shall be restricted from
hiring an employee of the other Party if such employee responded to a public advertisement
for employment without prior solicitation from the hiring Party. The obligations set forth in this
Section are independent covenants and shall continue after the Agreement is ended.
12.2 ASSIGNMENT
Either Party shall not assign its rights or delegate its duties under this Agreement either in
whole or in part without the prior written consent of the other Party. Any attempted
assignment or delegation without such consent will be void. The Service Provider shall have
the right to sub-contract its obligations under this Agreement to any third party only with the
prior consent of the Client. Notwithstanding anything stated herein, the Service Provider may
subcontract its obligations to its affiliates, subsidiaries etc. with prior notification to the Client.
12.3 COMPLETE AGREEMENT:
This Agreement along with the annexures and the SOW’s constitutes the complete
Agreement between the Parties and incorporates all representations, statements made in
connection with negotiations of the same and replaces any written or oral agreement or
undertaking with respect to the subject matter. Except as provided herein, any changes,
alterations, supplements, waivers, if any, of the provisions, amendments or interpretations of
this Agreement, shall be valid only if they are in writing and signed by authorized
representatives of both Parties.
12.4 FORCE MAJEURE:
In the event any of the Parties are unable to perform their obligations under this Agreement
due to any reason not attributable to acts or omissions on the part of that Party, but due to
damage by fire, tempest, flood, earthquake, mob, terrorism or any violence, act of God and
other irresistible force, such inability to perform the obligations would not amount to a default
under this agreement and the Parties would bear their respective losses, if any.
12.5 INTELLECTUAL PROPERTY
a. Both Parties agree that any trademarks, logos, trade names or identifying slogans or
similar intellectual property, which are owned by them respectively, cannot be used
by the other Party for any purpose other than the purposes of this Agreement,
without the prior written consent of the relevant Party, unless otherwise expressly
stated herein and shall forthwith cease such use upon termination of the Agreement
b. It is expressly agreed and clarified that, except as specifically agreed in this
Agreement, each Party shall retain all right, title and interest in their respective
trademarks, logos, trade names, identifying slogans or similar intellectual property
and that nothing contained in this Agreement, nor the use of the trademarks, logos,
trade names, identifying slogans or similar intellectual property on the publicity,
advertising, promotional or other material in relation to the Services shall be
construed as giving to any Party any right, title or interest of any nature whatsoever to
any of the other Party’s trademarks, logos, trade names, identifying slogans or similar
intellectual property
c. The Client acknowledges that the Service Provider may use its general know-how,
proprietary software, utility routines, generalized interfaces, algorithms, ideas,
techniques, concepts, proprietary processes, tools, methodologies and
improvements (“Prior Intellectual Property”) for providing the Services under this
Agreement. It is clarified that all rights in Prior Intellectual Property, shall continue to
vest solely and unequivocally in the Service Provider and nothing contained in this
Agreement shall be deemed to mean that the rights in the Prior Intellectual Property
of the Service Provider is transferred to the Client
12.6 SERVICE OF NOTICES
Any notice required to be served under this agreement may be sent by email to the email
addresses of the Parties mentioned herein or, by registered post acknowledgement due to
the address of the Parties mentioned herein or to a changed address as may be intimated.
To Service Provider:
Kind Attention:
To Service Provider To Client
Address No 1663, Lollypop Design 9(old no. 5), 4th Floor, Errabalu
Studio 27th Main, Sector 2 Chetty St, Parrys, Chennai 600 001
,HSR Layout, Bangalore
560102
By:__________________________ By:______________________
Name: Naidu Amrutesh Reddy Name: Kruti Reddy
Title: Managing Director Title: Director of Operations