CS Service MGMT Config IMC - Print Out Taken

English
Configuration Service
Management
WIPRO Configuration Service Management
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Contents
Configuration Service Management............................................................................................... 6
1 Purpose................................................................................................................................ 6
2 Preparation.......................................................................................................................... 6
2.1 Prerequisites.................................................................................................................. 6
3 Configuration........................................................................................................................ 8
3.1 Controlling..................................................................................................................... 8
3.1.1 Creating Settlement Profile...................................................................................8
3.2 Sales Documents.......................................................................................................... 9
3.2.1 Creating Billing Types........................................................................................... 9
3.2.2 Creating Sales Document Types...........................................................................9
3.2.3 Defining Order Reasons......................................................................................10
3.2.4 Defining Item Category Groups...........................................................................10
3.2.5 Defining Item Categories.....................................................................................11
3.2.6 Assigning Item Categories..................................................................................12
3.2.7 Assigning Schedule Line Categories...................................................................13
3.2.8 Determining Requirement Types Using Transaction...........................................17
3.2.9 Defining Blocking Reason for Billing...................................................................18
3.2.10 Maintaining Copying Control from Sales Documents to Sales Documents.........19
3.2.11 Maintaining Copying Control from Sales Documents to Billing Documents........19
3.3 Pricing.......................................................................................................................... 21
3.3.1 Defining Accounting Indicator..............................................................................21
3.3.2 Maintaining Pricing Procedures...........................................................................21
3.3.3 Defining Pricing Procedure Determination..........................................................24
3.4 Delivery........................................................................................................................ 25
3.4.1 Defining Delivery Types......................................................................................25
3.4.2 Defining Item Categories for Deliveries...............................................................25
3.4.3 Maintaining Copying Control from Sales Documents to Deliveries.....................26
3.4.4 Maintaining Copying Control from Deliveries to Billing Documents.....................29
3.5 Characteristics Management.......................................................................................30
3.5.1 Warranty Period.................................................................................................. 30
3.6 Basic Settings for Service Processing.........................................................................31
3.6.1 Creating DIP Profile for Billing and Results Analysis...........................................31
3.6.2 Maintaining Maintenance Planning Plant............................................................33
3.6.3 Assigning Maintenance Planning Plants.............................................................34
3.6.4 Defining Repair Procedure..................................................................................34
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3.6.5 Defining Serial Number Profiles..........................................................................36

3.6.6 Defining Default Equipment Categories for Serialization.....................................36
3.6.7 Setting View Profiles for Technical Objects.........................................................37
3.6.8 Defining Object Information Keys (for Equipment)..............................................38
3.6.9 Maintaining Equipment Category........................................................................39
3.6.10 Defining Additional Business Views for Equipment Categories...........................40
3.6.11 Defining Warranty Types.....................................................................................40
3.6.12 Defining Warranty Counters................................................................................41
3.7 Service Processing / Service Notification....................................................................43
3.7.1 Defining Notification Types..................................................................................43
3.7.2 Setting Screen Templates for the Notification Type.............................................43
3.7.3 Defining Action Box in Service Notification Processing.......................................45
3.7.4 Maintaining Catalogs - Catalog Tasks.................................................................46
3.7.5 Changing Catalogs for Notification Type.............................................................48
3.7.6 Defining Priorities in the Service Notification.......................................................48
3.8 Response Monitoring................................................................................................... 50
3.8.1 (Manual Step) Defining Response Profile...........................................................50
3.8.2 Defining Response Time Monitoring...................................................................50
3.9 Service Processing / Service Order.............................................................................52
3.9.1 Assigning Order Types to Maintenance Plants....................................................52
3.9.2 Changing Goods Movements Documentation for Order.....................................52
3.9.3 Credit Limit Checks, Sales Document Types for Service Orders........................53
3.9.4 Configuring Order Types.....................................................................................53
3.9.5 Setting Scheduling Parameters...........................................................................54
3.9.6 Assigning Costing Parameters and Results Analysis Keys.................................55
3.9.7 Defining Control Parameters for Completion Confirmations................................55
3.9.8 Defining User Status for Order............................................................................56
3.9.9 Assigning User Status to Order Type..................................................................57
3.10 (Manual Steps) Functional Enhancements..............................................................58
3.10.1 Changing Function Module PM_HIERARCHY_CALL.........................................58
3.11 Revenue Recognition.............................................................................................. 60
3.11.1 Maintaining Account Determination- Assign G/L accounts for revenues and
deferred revenues.............................................................................................................. 60
3.11.2 Maintaining Account Determination - Assign account for unbilled receivables....60
3.12 (Manual Steps) Revenue Recognition.....................................................................62
3.12.1 Maintaining G/L Account Centrally......................................................................62
3.12.2 Implementing User Exit  Note: 0423799..........................................................62
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Configuration Service Management

1 Purpose
This configuration guide provides the information you need to set up the configuration of this
building block manually.
If you do not want to configure manually and prefer an automated installation process using
eCATTs and BC Sets, use the Building Block Installation Assistant.
2 Preparation
.2.1 Prerequisites
The following building blocks form the basis for all mySAP All-in-One High Tech and Industrial
Machinery and Components solutions. You only have to install these building blocks once.
Building Blocks Comment
Baseline Building Blocks (Layer 0)
J00 - Essential Information
J02 - Organizational Structure
J03 - Financial Accounting
J08 - Controlling
J05 - Materials Management
J04 - Sales and Distribution
J00 - Essential Information
Baseline Building Blocks (Layer 1)
J06 - Production Planning and Controlling
J07 – Quality Management
J18 - Product Cost Controlling
J19 – Batch Management
J20 - Cost Object Controlling – Make-to-Order
J21 - Cost Object Controlling – Make-to-Stock
J17 - Profitability Analysis
Industry-Generic Blocks
E04 - Supplement Settings
E05 - Master Data HT / IM&C
Scenario-Specific Building Blocks
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Building Blocks Comment
H29 - Configuration Contract Management
For details of how to install an individual building block, refer to the relevant building block
installation documentation.
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3 Configuration
.3.1 Controlling
3.1.1 Creating Settlement Profile
Use
The purpose of this activity is to create a new settlement profile which uses the allocation
structure YP as default value.
Procedure
Access the activity using the following navigation option:
Transaction Code SPPO
IMG Menu Controlling  Product Cost Controlling  Cost Object Controlling 
Product Cost by Order  Period-End Closing  Settlement  Create
Settlement profile
On the Change View “Settlement Profile”: Overview Screen, select 80 and Copy as… .
On the Change View “Settlement Profile”: Details of Selected set, enter the following data:
Field name Description R/O/C User action and values Note
Settlement R Y80
Profile
Description R BP Service order
Allocation R YS
Structure
Confirm your entry.
Choose Save and Back (F3).
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.3.2 Sales Documents

3.2.1 Creating Billing Types
Use
The purpose of this activity is to create a new billing type YHF2.
Procedure
Access the activity using the following navigation option:
Transaction Code SPPO
IMG Menu Sales and Distribution  Billing  Billing Documents  Define
Billing Types
On the Change View “Billing: Document Types”: Overview screen, select the line with Billing type
F2.
Choose Copy.
On the On the Change View “ Billing: Document Types”: Details of Selected Set, make the
following entries:
Field name Description User Action and Values Note
Billing Type YHF2
Choose Back.
On the Change View “Billing: Document Types”: Overview screen, change the description of new
created billing type to Billing Exchange.
3.2.2 Creating Sales Document Types

Use
You use sales document types as an indicator for controlling the various sales documents defined
in the system. Document types allow the system to process different kinds of business
transactions in different ways.
In this step, you define a new sales document type for service processing since you also create a
new item category assignment for this building block.
Procedure
1. Access the activity using the following navigation options:
Transaction Code SPRO
IMG Menu Sales and Distribution  Sales  Sales Documents  Sales
Document Header  Define Sales Document Types
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2. On the Change View “Maintain Sales Order Types”: Overview screen, select the sales order
RAS and choose Copy as… .
3. Make the following entries:
Sales document YDAS
type
Repairs / Service 05
4. Choose Back.
5. On the Change View “Maintain Sales Order Types”: Overview screen, select the sales order
OR and choose Copy as… .
Sales document YDVV
type
Spare Part Order
7. Save the changes.
3.2.3 Defining Order Reasons

Use
In this step, you define the possible order reasons. They describe the reasons that led to an
inquiry, quotation, or order.
Procedure
Document Header  Define Order Reasons
2. On the Change View “Sales Documents: Order Reasons”: Overview screen, choose New
Entries.
Order reason 400
R Retro-billing 1
Description No warranty
4. Save your entries.
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3.2.4 Defining Item Category Groups

Use
An item category group is specified in the material master record. The system uses the item
category group and the sales document type to determine the category of a document item. In
this step, you create a new item category group relevant for service processing especially
performances without delivery.
Procedure
Document Item  Define Item Category Groups
2. On the Change View “Materials: Item Category Groups in Material Master”: Overview screen,
choose New Entries.
3. Enter the following data:
ItCGr 1 YDLE
Description 1 Service w/o Delivery
ItCGr 2 YDEX
Description 1 Service w/o Delivery
3.2.5 Defining Item Categories

Use
The item categories define the characteristics of a document item. You need to create new item
categories because the standard settings for the configuration have been changed.
Procedure
Document Item  Define Item Categories
2. On the Change View “Maintain Item Categories”: Overview screen, Select the item categories
IRRE, and choose Copy as… to create a new item category.
Do not change the detail data for the item category.

3. On the Change View “Maintain Item Categories”: Details of Selected Set screen, make
following entries:
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ItCa 1 IRRE Copy to

YDRE
4. Choose Back.
5. Repeat Step 2 and 4 for the following 9 item Categories:
ItCa 2 IRRP Copy to
YDRP
ItCa 3 IRRS Copy to
YDRS
DIP-Profile in details to item category CS_HVC5
Repair procedure in details to item category Y001
ItCa 4 IRAL Copy to
YDAL
ItCa 5 TAN Copy to
YDAN
ItCa 6 IRIN Copy to
YDIN
ItCa 7 IRAT Copy to
YDAT
ItCa 8 IRLA Copy to
YDLA
ItCa 9 IRLB Copy to
YDLB
ItCa 10 IRRS Copy to
YDTA
Repair procedure in details to item category Y002
6. Choose Save.
3.2.6 Assigning Item Categories

Use
In this step, you assign the item category for the process repair in the plant with spare part
delivery and sale of new products.
Procedure
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Document Item  Assign Item Categories
2. On the Change View “Item Category Assignment”: Overview screen, choose New Entries.
3. On the New Entries: Details of Added Entries screen, make the following entries:
SaTy ItCGr Usg. ItemCat-HighLevItem DfItC
LV YDLE SEIN L2N
LV NORM SEIN L2N
YDAS YDEX YDTA
YDAS YDEX R101 YDTA YDRE
YDAS YDEX R106 YDTA YDAT
YDAS YDLE YDRS
YDAS YDLE R101 YDRS YDRE
YDAS YDLE R102 YDRS YDRP
YDAS YDLE R103 YDRS YDAL
YDAS YDLE R104 YDRS YDLB
YDAS YDLE R105 YDRS YDLA
YDVV NORM YDAN
YDAS YDLE SEIN YDRS YDIN
3.2.7 Assigning Schedule Line Categories

Use
The schedule line category influences how such functions as inventory management, material
requirements planning and availability check are carried out for each schedule line. You have to
change the assignment of the schedule line categories so that the requirements are transferred
correctly.
Procedure
IMG Menu Sales and Distribution  Sales  Sales Documents  Schedule
Lines  Assign Schedule Line Categories
2. On the Change View “Assign Schedule Line Categories”: Overview screen, choose New
Entries.
ItCa YDAL
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Typ
SchLC IA
MSLCa
MSLCa
MSLCa
4. Save the settings and choose Next Entry.
ItCa YDAN
Typ
SchLC E1
MSLCa CN
MSLCa CP
MSLCa
ItCa YDAN
Typ ND
SchLC CN
MSLCa
MSLCa
MSLCa
ItCa YDAN
Typ P1
SchLC CP
MSLCa CN
MSLCa
MSLCa
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ItCa YDAN
Typ P2
SchLC CP
MSLCa CN
MSLCa
MSLCa
ItCa YDAN
Typ VB
SchLC CV
MSLCa
MSLCa
MSLCa
ItCa YDAN
Typ VM
SchLC CV
MSLCa
MSLCa
MSLCa
ItCa YDAN
Typ VV
SchLC CV
MSLCa
MSLCa
MSLCa
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ItCa YDPA
Typ ND
SchLC CD
MSLCa
MSLCa
MSLCa
ItCa YDRE
Typ
SchLC IR
MSLCa
MSLCa
MSLCa
ItCa YDRP
Typ
SchLC CD
MSLCa
MSLCa
MSLCa
ItCa YDRS
Typ
SchLC CD
MSLCa
MSLCa
MSLCa
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ItCa YDRS
Typ ND
SchLC CD
MSLCa
MSLCa
MSLCa
ItCa YTAC
Typ
SchLC CP
MSLCa
MSLCa
MSLCa
3.2.8 Determining Requirement Types Using Transaction

Use
In this step you define requirement types and assignments to the process by using different item
categories to make the process as controlled as possible for service processing.
Procedure
Access the activity using the following navigation options:
IMG Menu Sales and Distribution  Basic Functions  Availability Check and
Transfer of Requirements  Transfer of Requirements  Define
Requirements Types
On the Change View “ Requirement Types” Overview, make the following entries:
RqTy MMTO config. value. Y46 Assign to
RecCl MMTO config. value. 046
Save your entries.
Choose Determination Of Requirement Types Using Transaction.
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On the Change View “Assignment of Requirement Types to Transaction” Overview, choose New
Entries.
ItCa Typ User Action and Values Q
YDRS YSE 1
YDRS ND YSE 1
YDTA YSE 1
YDTA ND YSE 1
YDRE KE 1
YDAL KE 1
YDLA 041 1
YDLA ND 011 1
YDLA VB 011 1
YDLA VM 011 1
YDLA VV 011 1
YDLB 041 1
YDLB ND 011 1
YDLB VB 011 1
YDLB VM 011 1
YDLB VV 011 1
YDRP SERP 1
Save your entries.
3.2.9 Defining Blocking Reason for Billing

Procedure
IMG Menu Sales and Distribution  Billing  Availability Billing Documents 
Define Blocking Reason for Billing  Billing: Blocking Reasons
Choose New Entries and make following enties:
Block YH
Billing blok desc. Rejected by Customer
Choose Save.
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3.2.10 Maintaining Copying Control from Sales Documents to

Sales Documents
Use
In this step, you maintain the copy control for the sales documents LV  YWV.
Procedure
IMG Menu Sales and Distribution  Sales  Maintain Copy Control for Sales
Documents
In the Choose dialog box choose activity Copying Control: Sales Document to Sales Document
Select line Tgt LV … Source WV and choose Copy as…
On the next screen change the following entry:
Field name Value Description
Source sls doc. Type WV  YWV
Confirm the Copy Dependant Documents dialog box with No and save your entries.

Billing Documents
Use
In this step, you define control data for the document flow of billing documents.
Procedure

IMG Menu Sales and Distribution  Billing  Billing Documents  Maintain
Copying Control For Billing Documents
2. In the Choose Activity dialog box, choose Copying control: Sales document to
billing document.
3. On the Display View “Header”: Overview screen, choose Display <-> Change.
4. On the Change View “Header”: Overview screen, select the following entries:
Field name Description User action and values Notes

Tgt Invoice FR
Source Order Type YDAS
5. In the left-hand area of the screen, double-click on the Item folder.
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6. Choose New Entries and make the following entries:

Item category Config. at YDIN
Comp. Level
Copy Deliv-related 002
requirements item
Data Inv.split 001
VBRK/VBRP (sample)
Billing quantity A
Pos./neg. +
quantity
Pricing type G

Item category Config. at YDNI
Comp. Level
Copy Deliv-related 002
requirements item
Data Inv.split 001
VBRK/VBRP (sample)
Billing quantity A
Pos./neg. +
quantity
Pricing type G
9. Save your settings.
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.3.3 Pricing
3.3.1 Defining Accounting Indicator
Use
In this step, you set the accounting indicators used during service processing.
Procedure
IMG Menu Plant Maintenance and Customer Service  Maintenance and
Service Processing  Maintenance and Service Orders  General
Data  Define Accounting Indicators
On the Change view “accounting indicator” overview screen, choose New Entries.
Make the following entries:
Field name Description R/O/C User Action and Values Note
Alnd Gen. accounting 01
indicator
BPDI 100% goodwill 02
Save your settings.
3.3.2 Maintaining Pricing Procedures

Use
In this step, you define the pricing procedure, which is used during service processing and assign
it to the order types.
Procedure
IMG Menu Sales and Distribution  Basic Functions  Pricing  Pricing Control
 Define And Assign Pricing Procedures
2. In the Choose activity dialog box, choose Maintain pricing procedure.
3. On the Change view “Procedures”: Overview screen, choose the Procedures folder and then
New Entries.
Procedure Service BP Expense YSER02
Settlement
Service PSER01
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5. Go back to the Change view “Procedures”: Overview screen, select YSER02 and choose
Control Data.
Ste Cn CTyp Description Fr To Pri SubT Re AltC AltC ActK
p tr o nt o qt Ty BV y
8 0 EK01 Actual Costs ERL
10 0 AUFS VKP Calcultn 8 ERL
Surchrg
11 0 PR00 Price 2 ERL
20 0 PPAR Settlement 2 ERL
Price Itm
30 0 PPAG MatlGroup 2 ERL
Price Item
40 0 PKAR Settlement 2 ERL
Price Hdr
100 0 Gross X 1 2
101 0 KBM1 Good X 2 ERS
will/guarantee
102 0 K032 Price X 2 ERS
Group/Materia
l
103 0 K005 Customer/Mat X 2 ERS
erial
104 0 K007 Customer X 2 ERS
Discount
105 0 K004 Material X 2 ERS
106 0 K020 Price Group X 2 ERS
107 0 K029 Material X 2 ERS
pricing grp
108 0 K030 Customer/Mat X 2 ERS
.Pr.Grp
109 0 K031 Price X 2 ERS
Grp/Mat.Pr.Gr
p
110 1 RA01 % Disc.from 10 X 2 ERS
Gross 0
110 2 RA00 % Discount X 2 ERS
from Net
110 3 RC00 Quantity X 2 ERS
Discount
110 4 RB00 Discount X 2 ERS
(Value)
300 0 Discount 10 29
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Ste Cn CTyp Description Fr To Pri SubT Re AltC AltC ActK

p tr o nt o qt Ty BV y
Amount 1 9
800 0 Net Value for X 2
Item
910 0 MWST Output Tax 32 16 MW
S
920 0 Total A 4
930 0 SKTO Cash 9 11
Discount
7. Go back to the Change view “Procedures”: Overview screen, choose the Procedures folder
and then New Entries.
Procedure Service BP Expense YREP01
Settlement
Service PREP01
9. Go back to the Change view “Procedures”: Overview screen, select YREP01 and choose
Control Data.
Step Cnt CTyp Fro To Man. Req SubT Stat AltCT AltCB ActK
r m t o y V y
5 0 EK01 X B X ERL
7 0 EK02 X B X ERL
10 0 PRRP 2 ERL
100 0 1
104 0 K007 2 ERS
106 0 K020 2 ERS
110 1 RA01 1 X 2 ERS
110 2 RA00 X 2 ERS
110 3 RC00 X 2 ERS
110 4 RB00 X 2 ERS
300 0 11 299
800 0 2
910 0 MWST 1 16 MWS
920 0 A 4
930 0 SKTO 9 X 11
10 0 PRRP 2 ERL
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3.3.3 Defining Pricing Procedure Determination

Use
In this activity, you assign the document type for the pricing procedure to the sales document
type. In this way, the system can determine a special or individual pricing procedure using the
different sales order types in service processing.
In this activity, you assign the pricing procedure to the application of the sales order types.
The relevant criteria for determination are:
 Sales organization
 Distribution channel
 Division
 Document type
 Customer pricing procedure
 Procedure
Procedure
IMG Menu Sales and Distribution  Basic Functions  Pricing  Pricing Control
 Define And Assign Pricing Procedures
2. In the Choose Activity dialog box, choose Assign document pricing procedures to order types.
3. On the Change view “Sales Document Types: Document Pricing Procedures”: Overview
screen, choose New Entries.
Field name Description Value Field name Value Description
SaTy Repairs / Service 05 YDAS DoPr R Repairs
Stand.Ord.Spare Part YDVV A Standard
6. Choose Back.
7. In the Choose activity dialog box, choose Define Pricing Procedure Determination.
8. On the Change view “Pricing Procedures: Determination in Sales Docs.” Overview screen,
choose New Entries.
SOrg. DChl Dv DoPr CuPP PriPr. CTyp
BP01 02 01 R 1 YREP01
BP01 02 01 R 2 YREP01
BP01 02 01 W 1 YSER02
BP01 02 01 W 2 YSER02
BP01 02 01 V 1 PSER01 PPSV
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.3.4 Delivery
3.4.1 Defining Delivery Types
Use
In this step, you define all the specific delivery types used during the service processing. You
define one type for returning the defect material and one type for delivering to the customer when
the repair has been done. By using specific delivery types during the service processing, a
different cycle and determination of item categories is possible.
Procedure
1. Access the activity using one of the following navigation options:
Transaction Code OVLK
IMG Menu Logistics Execution  Shipping  Deliveries  Define
Delivery Types
2. On the Change view “Delivery Types.” Overview screen, select the entry LF and choose
Copy as… to create a new entry.
3. Make following entries:
Field name Description User Action and Values
DlvTy Outbound delivery 05 YDLF
DlvTy Returns delivery 05 YDLR
4. In the detail screen, accept all the settings from the SAP standard delivery types.
3.4.2 Defining Item Categories for Deliveries

Use
In this step, you define the item categories used for materials in deliveries, picking, and so on.
Procedure
Transaction Code OVLP
IMG Menu Logistics Execution  Shipping  Deliveries  Define Item
Categories for Deliveries
2. On the Change view “ Define Item Categories for Deliveries” Overview screen, select each
the following standard delivery types, choose Copy as…, and make following entries:
ItCa Description Copy as Description
TAL Ret.Packag.Shipment YDAL Repaired goods del.
TAN Standard Item YDAN Stand.Sparep. n.bill
IRPA Order BOS/Flat Rate YDPA Order BOS/Flat Rate
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ItCa Description Copy as Description

IRRP Repairs YDRP Repair
Relevant for Picking blank
IRRE Return for Repairs YDRE Return for Repairs
Determine Sloc X
IRRS Rep. Serv. Resources YDRS Order BOS/Std Item
Relevant for Picking X
Determine Sloc X
Slocation required X
5. In the Change view “Details”, confirm all settings from the SAP standard delivery item
categories.
6. Confirm the warning with Yes.

Deliveries
Use
In this step, you define control data for the document flow of deliveries.
Procedure

IMG Menu Logistic Execution  Shipping  Copying Control  Specify
Copy Control for Deliveries
2. On the Display View “Header“: Overview screen, choose Display <-> Change. The
screen changes to Change View “Header“: Overview.

Target delivery Type Outbound delivery LF
Source sls. Doc. type Standard Order YDVV
Data transfer VBAK Header 001
Order requirements Header 001
Combination requirmt Combination 051
4. Save your entries and, in the left-hand area of the screen, choose Items.

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Item category Config. at Comp. YDAN

Level
Order requirements Item 101
Item data Item 101
Business Data Business Data 2
Bus data requirmt Combination 151
Update document flow X
Pos./neg. quantity +
8. Save your entries and choose Back.
9. On the Display View “Header“: Overview screen, choose Display <-> Change. The screen
changes to Change View “ Header“: Overview
10. Choose New Entries and make following entries:

Target delivery Type Outbound delivery YDLR
Source sls. Doc. type Standard Order YDAS
11. Save your entries and, in the left screen area, choose Items.
Item category Config. at Comp. YDRE
Level
Item data Item 101
13. Save your entries and choose Next Entry.
Item category Config. at Comp. YDRP
Level
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Item data Item 101
15. Save your entries and choose Next Entry.
Item category Config. at Comp. YDRS
Level
Item data Item 101
17. .Choose New Entries and make following entries:
18. Save your entries and, in the left screen area, choose Items.
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3.4.4 Maintaining Copying Control from Deliveries to Billing

Documents
Use
In this step, you define control data for the document flow of deliveries.
Procedure

IMG Menu Sales and Distribution  Billing  Billing Documents 
Maintain Copying Control For Billing Documents
In the Choose Activity dialog box, choose Copying control: Delivery document to
billing document.
On the Display View “Header”: Overview screen, choose Display <-> Change.
On the Change View “Header”: Overview screen, select the following entries:
Tgt Billing Type Source Delivery Type

F2 Invoice LF Outbound Delivery
Choose Copy as… (F6).
Overwrite the Target Billing Type from F2 to YHF2.
Confirm the entries with Enter.
Choose Save.
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.3.5 Characteristics Management

3.5.1 Warranty Period
Use
In this step, you define the characteristics for representing the time of warranties in a period of
months.
Procedure
Access the activity using one of the following navigation options:
SAP Menu Logistics  Customer Service  Management of Technical Objects
 Environment  Classes  Master Data  Characteristics
Transaction Code CT04
On the Characteristics screen, enter WARRANTY_PERIOD in the Characteristic field, and
choose the Basic data tab page.
On the Create Characteristic screen, make the following entries:
Field name Value
Description warranty period
Data Type Numeric Format
Number of Chars 2
Decimal Places 1
Unit of Measure months
Select the Descriptions tab page and make the following entries:
Language Description
DE Garantielaufzeit Service
EN Warranty period
Save your settings.
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.3.6 Basic Settings for Service Processing

3.6.1 Creating DIP Profile for Billing and Results Analysis
Use
In this step, you define all settings in the DIP profile CS_HVC5, which are necessary to generate
a billing document for the work generated during the entire repair process.
Procedure
Transaction Code ODP1
IMG Menu Plant Maintenance and Customer Service  Maintenance and Service
Processing  Basic Settings  Quotation Creation and Billing for
Service Orders  Profiles for Quotation Creation, Billing, Results
Analysis
2. On the Change view “Profile”: Overview screen, choose New entries.
Profile CS_HVC5
Text Profile HVC05
4. Go back to the Change view “Profile”: Overview screen and select the profile CS_HVC5.
5. In the left hand area of the screen, double-click on the Usage folder
6. On the Change view “Usage”: Overview screen, make the following entries:
DI Usage Sales Doc. Type Sdoc Type CMR Warranty DI w Material
Check
1 Billing and results LV x
analysis
7. Select the entry you have made and choose the Characteristics folder in the left hand area of
the screen:
8. Make the following settings:
Char CharactRelevant Mat.Deter-mination NoSumma-rization
Accounting indicator x x
Activity number
Activity type x x x
Billing form x x
Business process
Commitment item
Cost center x x
Cost element x x
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Char CharactRelevant Mat.Deter-mination NoSumma-rization

Document number
Material x x
Object number x x
Object type
Period x
Personnel number
Plant
Plant of work center
Posting row
Product
Stat. key figure
Transaction currency x
Unit of measure x x
Value type
Version
Work center
9. In the left hand area of the screen, choose the Sources folder.
Line Source Percentage AppReason
1 0001 Actual costs – Line Items 100,00
11. Select line 1 and choose the Selection Criteria folder in the left hand area of the screen:
12. No set ID is defined for any of the characteristics.
13. Choose the Material determination folder in the left hand area of the screen:
Line Material/Service Mat. Direct Individual Use quantity Conversion
quantity
1 CS_REPHOUR x x
2 x x
15. Select line 1 and choose the Criteria folder in the left hand area of the screen.
Char Set Set Value
Activity type 1-S-LSTAR-AL.CCSS
Cost center
Cost element
Material
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17. Select line 2 and choose the Criteria folder in the left hand area of the screen.
Char Set Set Value
Activity type
Cost center
Cost element
Material 8A-MAT-ALL.GLPCT
19. Go back to the Change view “Profile”: Overview screen and select the profile CS_HVC5.
20. Choose Copy As… (F6), and make the following entries:
Profile CS_HVC5_P
Text Service Profile Plan Cost
21. Confirm your entries with Enter, and select the new created line.
22. In the left hand area of the screen, double-click on the Usage folder.
23. On the Change view “Usage”: Overview screen, make the following entries:
DI Usage Sales Doc. Type Sdoc Type CMR Warranty DI w Material
Check
1 Billing and results LV x
analysis
24. In the left hand area of the screen, choose the Sources folder.
Line Source Percentage AppReason
1 0021 Planned cost – Total records 100,00
26. Choose Save.
3.6.2 Maintaining Maintenance Planning Plant

Use
In this step, you define the planning plant for service processing.
Procedure
IMG Menu Enterprise Structure  Definition  Plant Maintenance  Maintain
maintenance planning plant
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On the Change View “Planning Plant”: Overview screen, choose New Entries.
Planning plant Name 1 Name 2
BP01 Production plant BP01
Save your settings.
3.6.3 Assigning Maintenance Planning Plants

Use
In this step, you assign the planning plant for service processing to the logistics plant, which is
already defined for the rest of the logistics procedures.
Procedure
IMG Menu Enterprise Structure  Assignment  Plant Maintenance  Assign
maintenance planning plant to maintenance plant
2. On the Change view “ Allocation of PlanPlants to MaintPlants”: Overview, make the following
settings:
Plnt Name 1 PlPl Name 1
BP01 Production plant BP01 BP01 Production plant BP01
3.6.4 Defining Repair Procedure

Use
In the repair procedure, you define all the settings used in the process Repair in the Plant. This
procedure specifies the steps, which the systems either generates automatically or were
forbidden by the system. The procedure has to be assigned to the sales order type, which is used
to visualize the repair process.
Procedure
Transaction Code VORP
IMG Menu Sales and Distribution  Sales  Sales Documents  Customer
Service  Returns and Repairs Processing  Define Repairs
Procedure
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2. On the Change view “Define Repair Procedures.” Overview screen, choose New Entries.
Proced Serviceable items H34 Y001
4. Go back to the Change view “Define Repair Procedures.” Overview screen and select the
entry Y001.
5. In the left-hand area of the screen, double-click the Stages/actions folder:
Stage Description Action Description Conf Manual Default
101 Accept repair 101 Returns x
101 Accept repair 104 Send Replacement
102 Start repair 102 Repairs 01 x
102 Start repair 103 Outbound delivery 02
102 Start repair 107 Scrapping 03 x
102 Start repair 108 Credit memo x
103 Confirm repair 103 Outbound delivery 04 x
103 Confirm repair 105 Pickup
Replacement
103 Confirm repair 107 Scrapping 03 x
103 Confirm repair 108 Credit memo
7. Go back to the Change view “Define Repair Procedures.” Overview screen, choose New
Entries, make the following entries:
Proced Exchange Y002
8. Go back to the Change view “Define Repair Procedures.” Overview screen and select the
entry Y002.
9. In the left-hand area of the screen, double-click the Stages/actions folder:
Stage Description Action Description Conf Manual Default
101 Accept repair 101 Returns x
102 Start repair 102 Repairs
102 Start repair 106 Replacement Part
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3.6.5 Defining Serial Number Profiles

Use
In this step, you define a serial number profile, which is used and assigned to the material master
data for service processing.
Procedure
Transaction Code OIS2
IMG Menu Plant Maintenance and Customer Service  Master Data in Plant
Maintenance and Customer Service  Technical Objects  Serial
Number Management  Define Serial Number Profiles
2. On the Change view “Serial Number Profile”: Overview screen, choose New Entries.
Profl. Profile Text ExistReq. Cat Equipment Category StcCk
YH34 Serial numbers in CS S Customer equipment
Select your entry and choose the Serializing procedures folder in the left hand area of the screen.
Procd Procedure description SerUsage EQReq.
MMSL Maintain goods receipt and issue doc. 02 02
SDAU Serial numbers in SD order 02 02
SDCC Completness check for delivery 02 02
SDCR Completion check IR delivery 02 01
SDLS Maintain delivery 02 02
SDRE Maintain returns delivery 02 02
Save your settings.
3.6.6 Defining Default Equipment Categories for Serialization

Use
In this step, you define a default equipment category, which is assigned to the equipment
category used in this process. Default values and other data (screens, and so on), which were
previously defined are included in the category.
Procedure
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Maintenance and Customer Service  Technical Objects  Serial
Number Management  Define Default Equipment Categories for
Serial Numbers
2. On the Change view “Serial number parameters” Overview screen, select the following entry:
Cat. IntNR Equipment Category
Customer Equipment 01 Customer equipment
3.6.7 Setting View Profiles for Technical Objects

Use
In this step, you define the layout and the arrangement of the view, regarding the relevant
equipment category.
Procedure
IMG Menu Plant Maintenance and Customer Service 
Master Data in Plant Maintenance and
Customer Service  Technical Objects 
General Data  Set View Profiles for Technical
Objects
2. On the Change view “Definition of view profiles”: Overview screen, select the line withScreen
group H2 and Profile Standard, choose Copy as … (F6).
3. On the Change view “Definition of view profiles”: Overview of Selectedc Set screen, make
following entries:
Field name User Action and Values
Screen grp H2
Profile (1st) SEQ
Profle (2nd) Equipment data profile ervice
4. Press Enter to confirm, choose Copy all on the popup screen, ignore the information
message.
5. Select the line you just created, choose the Activity and layout of views folder in the left hand
area of the screen.
6. On the Change view “Activity and layout of views”: Overview screen, following entries are
already copied:
Number Description Tab Seq. Seq. Seq. Seq. no.
active no. no. no.
10 General X 005 010 015
20 Location X 020 025
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active no. no. no.
30 Organization X 110 030 035
50 Structure X 040 045
active no. no. no.
60 Additional data 1 X 100
100 Additional data 2 X 110
120 Other x 095
8. Choose Enter to confirm, then choose Back (F3),
9. Choose Icons and texts of views in the left hand area of the screen,
10. On the Change View “Icons and texts of views”: Overview screen, choose New Entries, and
make following entry:
Number Description Icon Tab Title
60 Additional data 1 X Partner Data
100 Additional data 2 X Guarantee

3.6.8 Defining Object Information Keys (for Equipment)

Use
In this step, you define an object information key, which is then assigned to the equipment
category and provides you with the option of informing the call center agent about essential data
and calls regarding the related equipment. When you create a service notification, the object
information keys appear automatically.
Procedure
Transaction Code OIMD
Maintenance and Customer Service  Basic Settings  General Data
 Define Object Information Keys
2. On the Change view “Object Info Parameters”: Overview screen, select the SM row.
3. Choose Details (Ctrl + shift + F2)
4. Make the following entries.
Automatically X
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Object X
No.days 365
BreakdnReported 3
NotifsCreated 5
Orders created 3
Processing days 10
Completed Notification 5
Completed Orders 3
SelComplNotifs X
OutstdgNotifs X
Sel.-days 365
CompletedNotifs X
If contract X
Characteristics x
3.6.9 Maintaining Equipment Category

Use
In this step, you define all of the relevant settings for the equipment category.
Procedure
Maintenance and Customer Service  Technical Objects 
Equipment  Equipment Categories  Maintain Equipment
Category
2. On the Change view “EquipCategories”: Overview screen, make the following settings:
Cat. RefCat. EqCatDescr. No ChngeDoc. WF ObjectInfo Profile
alph event
S Customer Customer X SM SEQ
Equipment Equipment
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3.6.10 Defining Additional Business Views for Equipment

Categories
Use
In this step, you define the views, which are used for working with equipment. In these views,
customer data and serialization data are assigned.
Procedure
Maintenance and Customer Service  Technical Objects 
Equipment  Equipment Categories  Define Additional Business
Views for Equipment Categories
2. On the Change view “Select Editing Options”: Overview screen, make the following settings:
Field name User Action and Values Note
Cat S
RefCat S
Equipment Category Customer Equipment
Description
Configuration Data X
Serialization Data X
Other Data X
3.6.11 Defining Warranty Types

Use
In this step, you define the warranty types, which are used for maintaining the master warranties.
Procedure
Maintenance and Customer Service  Basic Settings  Warranties
 Define Warranty Types
2. On the Change view “Warranty Types” Overview screen, make the following settings:
WarrType 1
WarrCat. O Guarantor (customer)
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Text Customer warranty
D.Box Not. X
D.Box Order X
StProfile
PartDetCrt.
Usage
Applicat.
Procedure

WarrType 2
WarrCat. Warrantee (vendor)
Text Vendor/manufacturer
DBox X Select in first DBox column only
StProfile ********
PartDetCrt. ****
Usage *
Applicat. **
Procedure ******
3.6.12 Defining Warranty Counters

Use
In this step, you define the warranty counters, which are used during warranty maintenance.
Here, you also assign the length of the warranty period.
Procedure
Maintenance and Customer Service  Basic Settings  Warranties
 Define Warranty Counters
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2. On the Change view “General Warranty Counter”: Overview screen, choose New Entries.
Warranty Counter Default TimeDependt.
WARRANTY_PERIOD X X
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.3.7 Service Processing / Service Notification

3.7.1 Defining Notification Types
Use
In this step, you define the settlements for the notification types used during the process.
Procedure
Processing  Maintenance and Service Notifications  Notification
Creation  Notification Types  Define Notification Types
On the Change view “Notification Types”: Overview screen, select the type S1 and choose
Details.
Make the following settings:
Notification Type S1
Notif. Cat 03
Notification origin Problem Notification
Reference Time A
Catalogue Profile 000000001
Update Group 26
Early No. alloc. X
Number Range 03
Save your entries.
3.7.2 Setting Screen Templates for the Notification Type

Use
In this step, you set the screens for the service notification type S1.
Procedure
Creation  Notification Types  Set Screen Templates for the
Notification Type
In the Determine Work Area: Entry dialog box, enter the service notification type S1 and choose
Continue (Enter).
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On the Change View “Notification tab strips view maintenance”: Overview screen, select each of
the following lines in turn and follow the procedure described in steps 4 and 5:
Register Description Tab header Action Cat. Tab
10\TAB01 Notification 1 X
10\TAB02 Additional data 1 Subject X
10\TAB03 Additional data 2
10\TAB04 System availability
10\TAB05 Malfunction X
10\TAB06 Location X
10\TAB10 Item X
10\TAB11 Tasks X
10\TAB12 Activities X
20\TAB01 Item overview X
20\TAB02 Item causes X
20\TAB03 Item tasks X
20\TAB04 Item activities x
4. Choose Details (or double-click the line).
5. On the Change View “Notification: Tabstrip view maintenance”: Details screen, make the
relevant entries for the line:
Tab Header Icon Tab Sc.Area Sc.Area Sc.Area Sc.Area Sc.Area
1 2 3 4 5
10\TAB01 X 036 005 051 015
10\TAB02 Subject X 031
10\TAB03
10\TAB04
10\TAB05 X
10\TAB06 X
10\TAB10 X
10\TAB11 X
10\TAB12 X
20\TAB01 X
20\TAB02 X
20\TAB03 X
20\TAB04 X
Save your entries.
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3.7.3 Defining Action Box in Service Notification Processing

Use
In this step, you define the action box, which can be used when maintaining service notifications
of the type S1.
Procedure
Processing  Additional Functions  Define Action Box
In the Choose Activity dialog box, choose Define Follow-Up Functions (Generated
Tasks/Activities)
On the Change View “Notification Type”: Overview screen, select the entry S1.
In the left screen area, double-click on the Activities folder.
Typ FK Scenario Sort Function description Notification type
number
S1 0010 1 Create internal note Problem notification
S1 0020 2 Log telephone call Problem notification
S1 0030 3 Send confirmation of Problem notification
receipt
S1 0040 4 Create quality Problem notification
notification
S1 0050 5 Repair order Problem notification
S1 0060 10 Solution Database Problem notification
S1 0070 20 Send final notice Problem notification
6. Select the line 0020.
7. On the Change view “Activities”: Details screen, make the following entries:
Function 0020
Notifictn Type S1
Sort Number 2
Usage Any view
And Notification and task
Documentation As activity
Function module QM06_FA_ACTION_TELEPHONCALL_2
Icon ICON_PHONE
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Quick Info Log telephone call
Code group PM1
Code 1
Dependent follow up function
Only performed once
8. Choose Back and select the line 0050.
9. On the Change view “Activities”: Details screen, make the following entries:
Function 0050
Notifictn Type S1
Sort Number 5
Usage Any view
And Notification and task
Documentation As task
Function module QM06_FM_TASK_RMA_ORDER_CREATE
Icon ICON_CREATE
Quick Info Create repair order
Code group QM-G1
Code 0014
Completed X
Save your entries.
3.7.4 Maintaining Catalogs - Catalog Tasks

Use
In this step, you define the catalogs and code groups for all codes.
Procedure
Creation  Notification Contents  Maintain Catalogs
In the Choose Activity dialog box, choose Edit Catalogs.
On the Edit Catalog: Initial Screen enter the following data:
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Catalog Description Code Group Description

2 Tasks PM1 Maintenance tasks
Confirm your entries with Enter.
Select the code group and choose the Codes folder in the left hand area of the screen.
Code Short Text for code
1 Contact Customer
2 Technician planning
Save your entries and choose Back twice.
In the Choose Activity dialog box, choose Edit Catalogs.
On the Edit Catalog: Initial Screen, enter the following data:
2 Tasks QM-G1 General task for
customer complaint
Confirm your entries with Enter.
Select the code group and choose the Codes folder in the left hand area of the screen.
Code Short Text for code Follow-up action
0014 Create repair order REP_ORD
14. In the Choose Activity dialog box, choose Edit Catalogs.
15. On the Edit Catalog: Initial Screen enter the following data:
D Coding YH34 Codings Service
Notification
16. Confirm your entries with Enter.
17. Select the code group and choose the Codes folder in the left hand area of the screen.
Code Short Text for code
CALL Telephone CALL
EXCH Material Exchange
PRIO Priority Notification
REP Repair on Site
REP1 Repair at Plant
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3.7.5 Changing Catalogs for Notification Type

Use
In this step, you define all the necessary catalogs and codes to be used in service processing.
Procedure
Creation  Notification Contents  Change Catalogs and Catalog
Profile for Notification Type
On the Change View “Notification Types”: Overview screen, select the entry S1 and choose
Details.
Enter the following data:
Notif. Notif. Catalog Coding Problems Causes Tasks Activi- Object
Type Type profile ties Parts
S1 03 000000001 D C 5 2 A B
3.7.6 Defining Priorities in the Service Notification

Use
In this step, you define priorities and assign them to the service notification types.
Procedure
Processing  Response Time Monitoring  Define Priorities
2. In the Choose Activity dialog box, choose Define Priority Types.
3. On the Change View “Priority types”: Overview screen, choose New Entry and make
following entries:
PrTyp YS
Priority type Service Prio BP

4. Press Enter to confirm, and choose Back,
5. In the Choose Activity dialog box, choose Define Priority for Each Priority Type.
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6. On the Change View “Priorities for Each Priority Type”: Overview screen, choose New Entry
and make following entries:
PrTyp Prior. Priority Rel.start Rel.end Priority SDUn. DEUn.
type text
YS 1 Service 8 1-High HR
Prio BP
YS 2 Service 24 2-Medium HR
Prio BP
7. Press Enter to confirm, and choose Back,
8. In the Choose Activity dialog box, choose Assign Priority Types to Notification Types.
9. On the Change View “Priority types per notification types”: Overview screen, select the
notification type S1 and choose Details.
Notification Type Notif. Cat. Priority Type
S1 03 YS Service priorities
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.3.8 Response Monitoring

3.8.1 (Manual Step) Defining Response Profile
Use
In this step, you define the response time profile and service profile for service notifications.
Procedure
Processing  Response Time Monitoring  Define Response
Monitoring
2. In the Choose Activity dialog box, select Define response profile.
3. On the Change View “Response Profile”: Overview screen, choose New Entries.
4. Enter HT05 and confirm with Enter.
5. Select the entry HT05 and choose the Response times folder in the left screen area:
Priority TkCatTyp TkCode Code Interval Unit
1 2 PM1 1 15 MIN
1 2 PM1 2 1 H
2 2 PM1 1 30 MIN
2 2 PM1 2 2 H
7. Save the entries and choose Back (F3) twice.
3.8.2 Defining Response Time Monitoring

Use
In this step, you define the response time profile and service profile for service notifications.
Procedure
Processing  Response Time Monitoring  Define Response
Monitoring
In the Choose Activity dialog box, select Response Time Monitoring for Notification Type.
On the Change View “Response Time Monitoring for Notification Type”: Overview screen, position
on Notification Type S1.
I the S1 line, in the Response Profile field, enter the value HT05.
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Save your entries.
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.3.9 Service Processing / Service Order

3.9.1 Assigning Order Types to Maintenance Plants
Use
In this activity, you assign the order types to the maintenance plant. This enables service
processing in the plant.
Procedure
Transaction Code OIOD
Processing  Maintenance and Service Orders  Functions and
Settings for Order Types  Assign Order Types to Maintenance Plants
On the Change view “Valid Order TypesBy Planning Plant”: Overview screen, choose New
Entries.
PlPl Name 1 Type Order Type text
………. ……………….
BP01 Production plant BP01 SM01 Service order
BP01 Production plant BP01 SM02 Service order (with revenues)
BP01 Production plant BP01 SM03 Repair service
………… ……………
Save your entries.
3.9.2 Changing Goods Movements Documentation for Order

Use
In this step, you specify that all the movements of materials for the service order are documented
and assigned to the order.
Procedure
Settings for Order Types  Goods Movements for Order  Define
Documentation for Goods Movements for the Order
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2. On the Change view “Goods Movement Documentation for Order”: Overview screen, choose
New Entries.
Plnt Type PurchOrder PlGoodsLss UnplGoodsLss GR refrbshmnt
BP01 SM01 x x x
BP01 SM02 x x x
BP01 SM03 x x x
3.9.3 Credit Limit Checks, Sales Document Types for Service

Orders
Use
In this step, you define data for the service order types, which are used during the process.
Procedure
IMG Menu Plant Maintenance and Customer Service  Maintenance and Service
Processing  Maintenance and Service Orders  Functions and
Settings for Order Types  Credit Limit Checks, Sales Document
Types for Service Orders
2. On the Change view “Service order indicator”: Overview screen, choose New Entries.
OrType Description Service Sales Credit Credit DIP profil
DocType limit group
ch or
SM01 Service order x DR 2 01 CS_HVC5
SM02 Service order (with x DR 2 01 CS_HVC5
SM03 Repair service x
3.9.4 Configuring Order Types

Use
In this step, you make all of the settings regarding the order types used during the process.
Procedure
Transaction Code OIOA
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Settings for Order Types  Configure Order Types
2. On the Change view “Maintenance Order Types”: Overview screen, select the entry SM01
(Service order) and choose Details.
Order Type Revenue Postings Settlement Profile Release immediately
SM01 Y80 x
7. Select the entry SM03 (Repair service) and choose Details.
Order Type Revenue Postings Settlement Profile Release immediately
SM03 Y80 x
3.9.5 Setting Scheduling Parameters

Use
In this activity, you set all of the scheduling parameters in the order types used during the
process.
Procedure
Processing  Maintenance and Service Orders  Scheduling  Set
Scheduling Parameters
2. On the Change view “Specify Scheduling Parameters “Overview screen, select the plant
BP01, order type SM01 and choose Details.
Plant Order Type Prod Adjust Dates Scheduling Automatic
Scheduler Type Scheduling
BP01 SM01 (02,03) * Adjust basic dates, Forewards X
adjust Dep. Reqmts
to operation date
5. Repeat steps 2 to 4 for the order types SM02 and SM03.
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3.9.6 Assigning Costing Parameters and Results Analysis

Keys
Use
In this step, you define the parameters for the correct calculation of costs in the service order.
Procedure
Transaction Code OIOF
Settings for Order Types  Costing Data for Maintenance Orders 
Assign Costing Parameters and Results Analysis Keys
2. On the Change view “Calculation Parameters for MaintOrders”: Overview screen, select plant
BP01, order type SM01.
3. Choose Details and make the following settings.
Plant Order Type Planned var. cal. Actual var. cal. Results Analysis Key
BP01 SM01 PM01 PM01
4. Choose Back.
5. Repeat steps 2 through 4 for order types SM02 and SM03.
3.9.7 Defining Control Parameters for Completion

Confirmations
Use
In this step, you set the assignment required for completion confirmation of the service orders.
Procedure
Transaction Code OIOR
Processing  Completion Confirmations  Define Control
Parameters for Completion Confirmations
2. On the Change view “Confirmation Parameters”; Overview screen, select the entries in the
table below and follow the procedure described in steps 3 and 4:
Plnt Name 1 Type Description of order type
BP01 Production plant BP01 SM01 Service order
BP01 Production plant BP01 SM02 Service order (with revenues)
BP01 Production plant BP01 SM03 Repair service
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3. Choose Details.
Order Type Field name Value
SM01 Propose Dates X
Propose Activities X
SM02 Propose Dates X
SM03 Final Confirmation X
Propose Dates X
WrkDev. Active X (Deviation 25)
DurtnDev. Active X (Deviation 25)
All components X
Confirmable X
Confirmed ops X
Actual costs X
Goods movement X
3.9.8 Defining User Status for Order

Use
In this step, you define user status YDSM03 using for cost estimation process.
Procedure
Processing  Maintenance and Service Orders  General Data 
User Status for Orders  Define Status Profile
2. On the Choose Activity Popup screen, select folder Define User Status Profile for Orders.
3. On the Change Status Profile; Overview screen, choose New entry (F5), and make following
entries:
Status profile YDSM03
Text Cost Estimate Service

Maintenance Language EN
WIPRO Page 56 of 65
4. Select the line, and choose Details (F2)

5. On the Change Status Profile: User Status Screen, make the following entries:
Stat… Status Short Text L Init. Lowest.. Highest.. Posit Priori Auth.code
o S…
n
g
1 INIT Initial (no cost X 1 6
estimate)
2 YDER Cost Estimate 2 6
Required
3 YDCA Cost Entered 3 6
4 YDFI Cost Estimate 4 6
Finished
5 YDFR Cost Estimate 5 6
Released
6 YDRE Cost Estimate 6 6
Rejected
6. Choose Save and Back twice.
3.9.9 Assigning User Status to Order Type

Use
In this step, you assign user status YDSM03 user status to service order type SM03.
Procedure
Processing  Maintenance and Service Orders  General Data 
User Status for Orders  Define Status Profile
2. On the Choose Activity Popup screen, select folder Assign User Status to Order Types
3. On the Change View “Status Profile f. ManitOrders”:Overview Screen, assign Stat.prof.
YDSM03 to Type SM03.
4. Choose Save and Back.
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.3.10 (Manual Steps) Functional Enhancements

In this section you will find some useful functional enhancements which provide you with some
additional functional benefits. These changes are system modifications. Before implementing
these changes please contact your system administrator.
3.10.1 Changing Function Module PM_HIERARCHY_CALL

Symptom
You cannot select BOM items during service order processing by using material BOM (BOM
usage 1 or 3). But these BOM usage types are used in Best Practices for High Tech and IM&C.
The system gets back with the information that the material does not have a BOM with relevant items.
The reason is that the a BOM with BOM usage 4 (Plant maintenance) with any items that are
relevant according the BOM explosion does not exist. In order to use “standard” material BOMs
(BOM usage 1 or 3) for selection it is necessary to implement this short notification .
Procedure
SAP Menu SAP menu  Tools  ABAP Workbench  Development 
Function Builder
Transaction Code SE37
2. Make the following entries
Key field Value (description)
Function module PM_HIERARCHY_CALL
3. Choose Change.
4. Confirm the the dialog box “Make repairs in foreign namespaces only if they are urgent” with
Enter.
5. Confirm the the dialog box ‘The logon language differs from the original language’ with ‘Maint.
In orig. Lang.’
6. On the Function Builder: Change PM_HIERARCHY_CALL , enter in Line 456 after
statement:
*--- Report aufrufen ------------------------------------------------*
EXPORT selmod TO MEMORY ID 'SELMOD'.
the following coding:
*--------------------------------------------------------------------
* Start Modification for Service Processing
*--------------------------------------------------------------------
IF sy-cprog = 'SAPLCOIH'. "AND sy-pfkey = 'KUV'.
SUBMIT RIMARA10 WITH DY_MATNR = MATNR
WITH DY_WERKS = WERKS
WITH DY_EMENG = EMENG
* WITH DY_DATUM = DATUM Tagesdatum setzen
WITH DY_STKKZ = STKKZ
WITH DY_CAPID = 'PP01' "CAPID
WITH DY_SANIN = SANIN
WITH DY_SELMO = SELMOD
WITH DY_GRAFC = GRAFICS
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WITH DY_LEVDO = LEVDO

WITH DY_HIERE = H_HIER_EXPORT
WITH dy_authc = authority_check
VIA SELECTION-SCREEN
AND RETURN.
*-----------------------------------------------------------------------
* End of inserted coding
*-----------------------------------------------------------------------
7. Put the original code (SUBMIT command) in ELSE and ENDIF statement as described below:
*-----------------------------------------------------------------------
* Original Call
* Enter ELSE statement before ‘original’-SUMBIT command
*-----------------------------------------------------------------------
ELSE.
SUBMIT rimara10 WITH dy_matnr = matnr

WITH dy_werks = werks
WITH dy_emeng = emeng
WITH dy_datum = datum
WITH dy_stkkz = stkkz
WITH dy_capid = capid
WITH dy_sanin = sanin
WITH dy_selmo = selmod
WITH dy_grafc = grafics
WITH dy_levdo = levdo
WITH dy_hiere = h_hier_export
WITH dy_authc = authority_check
AND RETURN.
ENDIF.
*-----------------------------------------------------------------------
* Enter ENDIF after ‘orginal’-SUMBIT command in ENDIF command
* End of modification
*-----------------------------------------------------------------------
8. Activate the function module and go back twice.
9. Confirm with Enter if required a workbench request.
10. Leave the transaction by confirming and dialog boxes.
WIPRO Page 59 of 65
.3.11 Revenue Recognition

3.11.1 Maintaining Account Determination- Assign G/L
accounts for revenues and deferred revenues
Use
In this step, you maintain settings for the account determination for revenues and deferred
revenues.
Procedure
IMG Menu Sales and Distribution  Basic Functions  Account
Assignment/Costing  Revenue Recognition Maintain Account
Determination Assign G/L accounts for revenues and deferred
revenues
2. Choose Table 005, Acct Key.
Applicat. V, V
Cond.type KOFI, KOFK
Chrt/accts CAIN, CAIN
Sales org. BP01, BP01
Acct key ERL, ERL
G/L acct 500500, 500500
G/L acct 490000, 490000
If CO-PA (J17/ H37) is activated, change G/L account 500500 to 500000.
3.11.2 Maintaining Account Determination - Assign account for

unbilled receivables
Use
In this step, you maintain settings for the account determination for unbilled receivables.
Procedure
WIPRO Page 60 of 65
IMG Menu Sales and Distribution  Basic Functions  Account

Assignment/Costing  Revenue Recognition  Maintain Account
Determination
2. Choose Assign account for unbilled receivables and enter the following data:
App V
ChAc CAIN
Recon.acct 240000
NonBldRec. 290000
WIPRO Page 61 of 65
.3.12 (Manual Steps) Revenue Recognition

3.12.1 Maintaining G/L Account Centrally
Use
In this step, you change G/L account 29000 and 49000.
Procedure
Transaction Code FS01
IMG Menu Financial Accounting  General Ledger Accounting  G/L Account
Creation and Processing  Edit G/L Account (Individual Processing)
 Edit G/L Account Centrally
2. On the Edit G/L Account Centrally screen, make the following entries:
G/L account n 290000
Company code BP01
3. Choose Change. Select the Control Data tab page and enter the following data:
Tax category * All tax types allowed
G/L account n 490000
Company code BP01
6. Choose Change. On the Create/Bank/Interest tab page, make the following entries:
Field status group G019 Other receivables/payables
3.12.2 Implementing User Exit  Note: 0423799

Symptom
You cannot post accounting documents using Revenue Recognition if the Customizing settings
for the RV accounting document type have been changed to use external number range
assignment. (This is done primarily to transfer the SD billing document number to the accounting
document).
WIPRO Page 62 of 65
Cause and Prerequisites

Use of the standard SD Revenue Recognition functionality and synchronizing document numbers
between the SD billing document and the accounting document. Solution: create a new document
type with internal number assignment to be used for revenue recognition. Assign the new
document type with a user exit. Follow the steps below.
Procedure
.3.12.2.1 Create a new number range for FI documents (52)
Procedure
SAP IMG Menu Financial Accounting  Financial Accounting Global Settings 
Document  Document Number Ranges  Define Document
Number Ranges
2. On the Maintain Number For Accounting Documents screen, enter company code BP01.
3. Choose Change Intervals.
4. On the Maintain Number Range Intervals screen, choose Insert Intervals.
No 52
Year 9999
From number 5200000000
To number 5299999999
Current number 5200000000
5. Save the entries and confirm the dialog box.
.3.12.2.2 Create a new FI document type (ZZ - Revenue Recognition)
Procedure
SAP IMG Menu Financial Accounting  Financial Accounting Global Settings 
Document  Document Header  Define Document Types
2. On the Change View: “Document Types”: Overview screen, select entry RV.
3. Choose Copy As…(F6)
Document Type ZZ
WIPRO Page 63 of 65

Number Range 52
4. Save the entries.
.3.12.2.3 Create a new function group (ZSDR)
Procedure
Function Builder
2. From the menu bar, choose Goto  Function Groups  Create Group
3. In the dialog box, make the following entries:
Function Group ZSDR
Short Text ZSDR
4. Save the entries as a local object.
.3.12.2.4 Copy exit for Business Transaction Event
Procedure
Function Builder
2. On the screen: Function Builder: Initial Screen enter the SAMPLE_INTERFACE_00503111
3. Choose copy. In the Copy function module dialog box, make the following entries:
Fr. function module SDREVRR_INTERFACE_00503111
To. function module Z_SDREVRR_INTERFACE_00503111
Function group ZSDR
3. Choose copy.
4. On the Function Builder: Initial Screen, enter Z_SDREVRR_INTERFACE_00503111 and
choose Change.
5. Add the following code (before statement endfunction):
* note 423799
* changing doc type used for rev rec so that sd billing document
* and FI accounting document can share same number
WIPRO Page 64 of 65
fbf_blart = 'ZZ'. " revenue recognition document type
6. Activate the function module and go back twice.
.3.12.2.5 Activate the business event 503111
Procedure
SAP IMG Menu Sales & Distribution  System Modifications  Business
Transaction Events  Settings  Products
2. From the menu bar, choose Settings  Product  …of a customer
3. On the Change View “Customer Products” screen, choose New entries and make the
following entries:
Product SAPLZSDR
Text BP HT REV REC
Active Set indicator
2. Save your entries and return to previous screen.
3. From the menu bar, choose Settings  P/S function modules  … of a customer.
4. Choose New Entries and make the following entries (leave Country and Application blank):
Event 00503111
Product SAPLZSDR
Function module Z_SDREVRR_INTERFACE_00503111
5. Save your entries and leave the transaction.
Result
You have manually activated the user exit.
WIPRO Page 65 of 65

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Type Style Description

3.6.5 Defining Serial Number Profiles..........................................................................36

Configuration Service Management

Building Blocks Comment

Baseline Building Blocks (Layer 0)

J00 - Essential Information

J02 - Organizational Structure

J03 - Financial Accounting

J05 - Materials Management

J04 - Sales and Distribution

J00 - Essential Information

Baseline Building Blocks (Layer 1)

J06 - Production Planning and Controlling

J07 – Quality Management

J18 - Product Cost Controlling

J19 – Batch Management

J20 - Cost Object Controlling – Make-to-Order

J21 - Cost Object Controlling – Make-to-Stock

J17 - Profitability Analysis

E04 - Supplement Settings

E05 - Master Data HT / IM&C

Scenario-Specific Building Blocks

Building Blocks Comment

H29 - Configuration Contract Management

.3.2 Sales Documents

3.2.2 Creating Sales Document Types

3.2.3 Defining Order Reasons

3.2.4 Defining Item Category Groups

3.2.5 Defining Item Categories

Do not change the detail data for the item category.

Field name Description User Action and Values Note

ItCa 1 IRRE Copy to

3.2.6 Assigning Item Categories

Transaction Code SPRO

3.2.7 Assigning Schedule Line Categories

Field name Description User Action and Values Note

Field name Description User Action and Values Note

19. Make the following entries:

27. Make the following entries:

3.2.8 Determining Requirement Types Using Transaction

3.2.9 Defining Blocking Reason for Billing

3.2.10 Maintaining Copying Control from Sales Documents to

3.2.11 Maintaining Copying Control from Sales Documents to

Transaction Code SPRO

Field name Description User action and values Notes

5. In the left-hand area of the screen, double-click on the Item folder.

6. Choose New Entries and make the following entries:

7. Save the settings and choose Next Entry.

8. Make the following entries:

9. Save your settings.

3.3.2 Maintaining Pricing Procedures

Ste Cn CTyp Description Fr To Pri SubT Re AltC AltC ActK

3.3.3 Defining Pricing Procedure Determination

3.4.2 Defining Item Categories for Deliveries

ItCa Description Copy as Description

3.4.3 Maintaining Copying Control from Sales Documents to