First Last Name: State Health and Human Services Manager

First Last Name
email | phone | location
STATE HEALTH AND HUMAN SERVICES MANAGER

Accomplished government health program manager with experience in administration of programs, contract deliverable
monitoring, medical claim billing, healthcare quality measure improvement, and state plan development. Recognized for
ability to reduce expenditures and improve efficiency of processes while still maintaining a high standard of quality.
Creative problem solver with careful attention to details and deadlines. Proficient communication and leadership skills.
Areas of Expertise
Project/Program Management  Data Interpretation  Proposal Development  Budget Management
Innovative Process Improvement  Diverse Team-Building  Contract Supervision  Legislation Impact Analysis
PROFESSIONAL EXPERIENCE
STATE GOVERNMENT HEALTH AGENCY – Location Jan. 2017 – Present
MANAGER, CHRONIC DISEASE PREVENTION PROGRAM
Responsible for overall administration and coordination of program. Develop and submit proposals for ongoing federal
funding. Analyze proposed legislation to determine impact to department budget and administration. Implement quality
improvement processes in health systems to improve HEDIS, NQF, and other performance measures. Collected and
evaluated data to identify threats and improve outcomes. Serve as supervisor and mentor to three staff.
 Concurrently managed, oversaw, and coordinated over twenty complex contracts, ensuring quality and timeliness
of deliverables.
 Managed annual budget of $1.2 million while complying with all state and federal regulations.
 Received funding for three out of four competitive proposals submitted to federal agencies and national
organizations within first year of employment.
 Increased reporting of National Quality Forum measures from 25% to 100% among group of 16 high-needs
healthcare practices.
UNIVERSITY RESEARCH FOUNDATION – Location Aug. 2014 – Dec. 2016

RESEARCH COORDINATOR, RESEARCH ASSOCIATE, AND ADMINISTRATIVE SUPPORT COORDINATOR
Prepared and formatted manuscripts, grants, reports, and presentations with attention to quality. Coordinated complex
meetings with key stakeholders of research projects. Assured compliance with institutional and federal guidelines as they
applied to research procedures. Compiled data and conduced data analysis.
 Developed research sampling pool of over 300 unique businesses using Yelp data analysis and extraction methods.
 Fielded journal editorial services for three journals, ensuring timely identification of reviewers and submission of
reviews.
UNIVERSITY – Location Aug. 2015 – May 2016

GRADUATE ASSISTANT TEACHER
Instructed various graduate and undergraduate classes, including graduate-level Research Methods and Proposal Writing
class. Developed course materials including lecture presentations, quizzes, and exams. Managed administrative duties
including reporting of grades to school registrar and implementing ethics offense disciplinary actions when required.
 Mentored and coordinated class of 42 Master of Public Health graduate students.

 Supported students in improving grades by creating dynamic excel spreadsheet for continuous grade tracking.
CITY-COUNTY HEALTH DEPARTMENT – Location Sep. 2013 – Aug. 2014

BILLING ADMINISTRATOR
Completed insurance billing for all departmental claims, included initial processing, ICD-9 and CPT coding corrections, and
erred claim follow-up. Processed accounts receivable and ensured timely payment. Managed contractual agreements with
insurance providers. Compiled financial reports as required for grant funding.
 Increased immunization program revenue by $20,000 in fiscal year 2013.

 Implemented collections procedures for past-due accounts, resulting in reduction of unpaid statements by 72%
in first six months.
 Spearheaded quality improvement project to streamline influenza vaccination clinics using innovative scheduling
strategies.
MEDICAL PRACTICE – Location Jul. 2011 – Mar. 2014

SPECIAL PROJECTS MANAGER
Coordinated business projects as needed to improve efficiency of business operations. Compiled patient statistics and
provided recommendations for improving business reach and patient satisfaction.
 Designed and implemented new OSHA compliance manual to bring business into compliance with federal OSHA
mandates.
 Revised employee policy manual and incorporated new system of disciplinary procedures.
LEADERSHIP ACTIVITIES
Quality Improvement Councilwoman, State Government Health Agency (2018 - current)
Member, Project Team, Major National Association in Government Health (2018 – current)
Chair Elect - Disease Leadership Team, Major National Association in Government Health (2017 - current)
President, Wellness and Activities Group, State Government Health Agency (2017 - current)
Membership Ambassador, American Public Health Association (2014 - 2016)
Campus Liaison, American Public Health Association (2014)
Public Relations Officer, Relevant Honor Society (2014)
Member, Student Health Advisory Committee, Undergraduate University (2010 - 2011)
EDUCATION & CERTIFICATIONS

MASTER OF PUBLIC HEALTH, Health Promotion and Behavioral Science – State University (2018)
MASTER OF ARTS, Latin American Studies – State University (2018)
BACHELOR OF SCIENCE, Community Health – Other State University
MINOR, Hispanic Studies – Other State University
Certified Health Education Specialist, #12345
Certified Private Pilot, #1234567

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First Last Name

email | phone | location

STATE HEALTH AND HUMAN SERVICES MANAGER

UNIVERSITY RESEARCH FOUNDATION – Location Aug. 2014 – Dec. 2016

UNIVERSITY – Location Aug. 2015 – May 2016

 Mentored and coordinated class of 42 Master of Public Health graduate students.

CITY-COUNTY HEALTH DEPARTMENT – Location Sep. 2013 – Aug. 2014

 Increased immunization program revenue by $20,000 in fiscal year 2013.

MEDICAL PRACTICE – Location Jul. 2011 – Mar. 2014

EDUCATION & CERTIFICATIONS

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