Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                

Responsiveness To Patiens. New York: Oxford University Press

Download as docx, pdf, or txt
Download as docx, pdf, or txt
You are on page 1of 7

Ashforth, B. E., & Humphrey, R. H. (1993).

Emotional labor in service roles: The influence of


identity. Academy Of Management Review, 18(1), pp. 88-115.

Bohart, A.C., Elliott, R., Greenberg, L.S. and Watson, J.C. (2002). Empathy. In J.C. Norcross
(ed.) Psychotherapy Relationships that Work: Therapist Contributions and
Responsiveness to Patiens. New York: Oxford University Press.

Bozionelos, N., & Kiamou, K. (2008). Emotion work in the hellenic frontline services
environment: How its relates to emotional exhaustion and work attitudes. The
international Journal of Human Resource Management, 19(6), pp. 1108- 1130.

Brewer, E. W., Shapard, L. (2004). Employee burnout: A meta- analysis of the relationship
between age or years of experience. Human Resource Develompent Review,3, pp. 102-
123.

Brotheridge, C. M., & Grandley, A. A. (2002). Emotional labor and burnout: Comparing two
perspectives of ”people work”. Journal of Vocational Behavior, 60, pp. 17-39.

Brotheridge, C. M., & Lee, R. T. (2003). Development and validation of the Emotional Labour
Scale. Journal of Occupational and Organizational Psychology, 76, pp. 365-379.

Brown, J.T S. (1981). Communication of empathy in individual psychotherapy: An analogue


study of client perceived empathy. Dissertation Abstracts International.

Buie, D. (1981). Discussion. Empathy. Hillsdale: Analytic Press, Pp. 129-136

Burisch, M. (2006). The Burnout-Syndrome: A Theory of inner Exhaustion. Heidelberg:


Springer Medizin Verlag.

Charles, S.T., Carstensen, L.L. (2007). Emotion regulation and aging, Handbook of Emotion
Regulation. New York: Guilford Press

1
Chu, K. H. L., & Murmann, S. K. (2006). Development and validation of the Hospitallity
Emotional Labor Scale. Tourism Management, 27, pp. 1181-1191.

Cicchetti, D., Ganiban, J., Barnett, D. (1991). Contributions from the study of high risk
populations to understanding the development of emotion regulation. The development
of emotion regulation,. New York: Cambridge University Press.

Davis, M. H. (1980). A multidimensional approach to individual differences in empathy. .


Journal of Personality and Social Psychology, 39, pp. 128-135.

Davis, M. H. (1983). Measuring individual differences in empathy: Evidence for a


multidimensional approach. Journal of Personality and Social Psychology, 44, pp. 113–
126.

DeCuir- Gunby, J. T., Long- Mitchell, L. A., & Grant, C. (2009). The emotionality of women
professors of color in engineering: A critical race theory and critical race feminism
perspective. Advances in teacher emotion research: The impact on teachers lives.
London: Springer, pp. 323-342.

Demerouti, E., Bakker, A. B., Nachreiner, F. & Schaufeli, W. B. (2007). The job demands
resources model of burnout. Journal of Applied Psychology, 86, pp. 499-512.
Fineman, S. (2003). Understanding emotion at work. London: Sage Publications Ltd.

Gilbert, M. & Orlans, V. (2013). Terapie integrativă- 100 de puncte cheie și tehnici. București:
Ed. Liber Mundi.

Glomb, T.M., & Tews, M. J. (2004). Emotional labour: A conceptualization and scale
development. Journal of Vocational Behavior, 64, pp. 1-23.

Goleman, D. (2001). Inteligența emoțională. București: Editura Curtea Veche

Grandey, A. (2000). Emotion regulation in workplace: A new way to conceptualize emotional


labor. Journal of Occupational Health Psychology, 5, pp. 95-110.

2
Gratz, K.L., Roemer, L. (2004). Multidimensional assessment of emotion regulation and
dysregulation: Development, factor structure, and initial validation of the difficulties in
emotion regulation scale, Journal of Psychopathology and Behavioral Assessment,
26(1), pp. 41-54.

Gross, J. J. (1999). Emotion regulation: Past, present, future. Cognition and emotion, 13(5), pp.
551- 573.

Gross, J. J., & John, O. P. (1998). Mapping the domain of expressivity, Multimethod evidence
for a hierarchical model. Journal of Personality and Social Psychology, 74, pp. 170-191.

Gross, J. J., Thompson, R. A. (2007). Emotional regulation: Conceptual foundations. Handbook


of emotion regulation. New York: The Guildford Press, pp. 3-26.

Gross, J.J. (1998). The emerging field of emotion regulation: An integrative review. Review of
General Psychology, 2, pp. 271-299.

Gross, J.J., & John, O.P. (2003). Individual differences in two emotion regulation processes:
Implications for affect, relationships, and well-being. Journal of Personality and Social
Psychology, 85,pp. 348-362.

Gross, J.J., Munoz, R.F. (1995). Emotion regulation and mental health. Clinical Psychology:
Science and Practice, 2, pp. 151-164.

Guy, M. E., Newman, M. A., & Mastracci, S. H. (2008). Emotional labour: Putting the service
in public service. Armonk, NY: M.E. Sharpe.

Halbesleben, J. R. B. & Buckley, M. R. (2004). Burnout in organizational life. Journal of


Management, 30, pp. 859-879.

3
Hargreaves, A. (1998). The emotional practice of teaching. Teaching and Teacher Education,
14(8), pp. 835-854

Harmon-Jones, E., Harmon-Jones, C., Amodio, D.M., Gable, P.A. (2011). Attitudes toward
emotions, Journal of Personality and Social Psychology, 101(6), pp. 1332–1350
Hochschild, A. (2003). The managed heart. Commercialization of human feelings. Berkeley, CA:
University of California Press.

Hough, M. (2010). Counselling Skills and Theory. London: Hodder Education.

Kohn, A. (1990). The brighter side of human nature. New York: Basic Books

Kohut, H. (1978). The Search for the Self: Selected writings of Heinz Kohut Volume 1. Madison,
CT: International Universities Press

Kohut, H. (1990). The Search for the Self: Selected writings of Heinz Kohut Volume 3. Madison,
CT: International Universities Press

Kopp, C.B., Neufeld, S.J. (2003). Emotional development during infancy, Handbook of affective
sciences, Oxford, UK: Oxford University Press.
Kristensen, T. S., Borritz, M.,Villadsen, E., & Christensen, K. B. (2005). The Copenhagen
Burnout Inventory: A new tool for tthe assessment of burnout. Work & Stress, 19(3),
pp.192- 207.
Maslach, C. & Leiter, M. P. (1997). The truth about burnout. San Francisco: Jossey Bass
Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). The Maslach Burnout Inventory Manual .
Palo Alto, CA: Consulting Psychologists Press.
.
Maslach, C., Schaufeli, W. B. & Leiter, M. P. (2001). Job burnout. Annual Review of
Psychology, 53, pp. 397-422.

Mearns, D. & Thorne, B. (1988). Person- Centered Counselling in Action. London: Sage

Mollon. P. (2001). Releasing the Self: The Healing Legacy of Heinz Kohut, London: Whurr.

4
Myers, S., (1999). Empathy: Is that what I hear you saying?. The Person- Centered Journal,
Volume 6, Issue 2
O`Hara, M. M. (1984). Person- centered gestalt: towards a holistic synthesis. In R.F. Levant and
J.M. Shlien (eds) Client- Centered Therapy and the Person- Centered Approach: New
Directions in Theory, Research and Practice. Westport, CT: Praeger.

Ochsner, K. & Gross, J. J. (2005). The cognitive control of emotion. Trends in Cognitive
Sciences, 9, pp. 242-249
Ochsner, K.N., Gross, J.J. (2008). Cognitive emotion regulation. Insights from social cognitive
and affective neuroscience. Current Directions in Psychological Science, 17, pp. 153–
158.
Oplaka, I. (2009). Emotion Management and Display in Teaching: Some Ethical and Moral
Considerations in the Era of Marketization and Commercialization. Advances in Teacher
Emotion Research: The Impact on Teachers` Lives. London: Springer.

Parker, S. K., & Wall, T. D. (1998). Job and work design: Organizing work to promote well-
being and effectiveness. San Francisco, CA: Sage.

Pines, A., & Aronson E. (1998). Career burnout: Causes and cures. New York: The Free Press.
Plum, A. (1981). Communication as skill: A critique and alternative proposal. Journal of
Humanistic Psychology, 21 (4), 3-19.
Popescu, O.M. & Vîșcu, L.I (2016). Psihoterapie integrativă strategică- Teorii și aplicații
practice, București: Ed. Liber Mundi.

Pugh, S. (2006). Emotional labor. Encyclopedia of industrial and organizational psychology.

Raskin, N.J. (1974). Studies of psychotherapeutic orientation: Ideology and practice. Orlando:
American Academy of Psychotherapists.

Robbins, S. P., & Judge, T. A. (2007). Organizational behavior. Upper Saddle River, NJ:
Pearson Education.

Rogers, C. R. (1957). The necessary and sufficient conditions of therapeutic personality change.
Journal of Consulting Psychology, 2 l (2), 95-103.
Rogers, C. R. (1980). I way of being. Boston: Houghton Miff

5
Rogers, C.R. (1959). A theory of therapy, personality and interpersonal relationships as
developed in the client- centered framework. New York: McGraw- Hill. vol. 3, pp 184-
256.

Rottenberg, J., & Gross, J. J. (2003). When Emotion Goes Wrong: Realizing the Promise of
Affective Science. Clinical Psychology: Science and Practice, 10(2), 227-232.

Schaufeli, W. B. & Enzman, D. (1998). The burnout companion to study & practice. London:
Taylor & Francis

Schaufeli, W. B., & Greenglass, E. R. (2001). Introduction to special issue on burnout and
health. Psychology and Health, 16.
Senf, W & Broda, M (2005). Praxis der Psychoterapie, Stuttgart: Thieme

Shapiro, T. (1984). Empathy: A critical reevaluation, Hillsdale: Analytic Press. vol.1. , pp. 103-
129.

Shiota, M.N, Levenson, R.W. (2012). Turn down the volume or change the channel? Emotional
effects of detached versus positive reappraisal. Journal of Personality and Social
Psychology, 103, pp. 416-429.

Shirom, A. (1989). Burnout in work organizations. Intelnational review of industrial and


organizational psychology, New York: Wiley, pp. 25- 48.
Social Psychology, 85(2), 348-362.

Sutton, J. & Sutton, W. (2008). Learning to Counsel: Develop the Skills Insight and Knowelede
to Counsel Others. 3rd edition, Oxford.

Thompson, R. A. (1994). Emotional regulation: A theme in search of definition, Monographs of


the Society for Research in Child Development, 59, pp. 25–52.
Truța, C., (2012). Managementul emoțiilor în educație. Antecedente și strategii. Brașov, Editura
Universității Transilvania

Urry, H.L., Gross, J.J. (2010). Emotion regulation in older age, Current Directions in
Psychological Science, 19(6), pp 352-357

6
Vrasti, R. (2013). Reglarea emoțională și importanța ei clinică. , www.vrasti.org
Williams, C. (2003). The demand of emotional labour in the Airline Industry. Gender, Work and
Organization, 10(5), pp. 513- 550

Winograd, K. (2009). An exploratory study of race and religion in the emotional experience of
African- American female teachers. Advances in teacher emotion research: The impact
of teachers lives London: Springer, pp. 299-321.

Zhang, Q., & Zhu, W. (2008). Exploring emotion in teaching: Emotional labor, burnout, and
satisfaction in Chinese higher education. Communication Education, 57(1), pp. 105-
122.

You might also like