4.

Troubleshooting

4. Troubleshooting
4-1. Troubleshooting
„„ Previous Check
1. Check the various cable connections first.
-- Check to see if there is a burnt or damaged cable.
-- Check to see if there is a disconnected or loose cable connection.
-- Check to see if the cables are connected according to the connection diagram.
2. Check the power input to the ASSY PCB MAIN.

DC VSS-LED PD BD
ASSY PCB MAIN
Power Cable

LVDS Cable

Jog Shuttle / IR ASSY T CON P

WIFI ASSY SPEAKER P (R/L)

3. Check the power in & output between DC VSS-LED PD BD & ASSY PCB MAIN, ASSY PCB MAIN & Panel, IP &
Panel.

4-1
4. Troubleshooting

„„ Main board LAYOUT

Main Board_Front

USB DDR 512MB

USB_ONLY CN201
6300
Flash 4G

USB
HAWK_MF
CPU/GPU

HDMI1 HDMI4
_ONLY6300

CN1401
HDMI2 _FHD

LAN

HDMI3
Digital
Audio Out

T2CS2 TUNER

CN1201

Ex-link COMPONENT (AV1)

TUNER TC T2C

Photo

4-2
 4. Troubleshooting

„„ Explanation of Main board

4-3
4. Troubleshooting

„„ Hawk - M (FHD) Power tree

Total (mA) DCDC/LDO IC V mA IC V
4500 AO4801AS(5A) B13VS_PW 1500

B13V_PW 3000 AO6415 PANEL_13V_PW

703.6615385 AOZ1267Q1(8A) CORE_1.1V_PW

566.2461538 TPS54627DDAR(6) CPU_GPU_1.1V_PW

1025.641026 TPS54427(4A) B5V_USB_PW

256.4102564 B5V_PW

287.6923077 B3.3V_PW

341.8461538 B3.3V_PW

A13V 154 B3.3V_PW

4751.253 TPS54427(4A)
B13V_PW_1 67.69230769 B3.3V_PW

304.6453846 B3.3V_PW

84.615384 B3.3V_PW

123.1769231 TPS563200 A1.5V_DDR_PW

512.8205128 A5V_PW
TPS563200
292.3076923 A5V_PW

6.935076923 A3.3V_PW
TPS563200
23.69230769 A3.3V_PW

mA A13V Standby IC V mA ETC

AMP

PANEL(FHD)

6237

5019

2000 USB * 3

500 CI

850 TUNER

1010 AP7176BSP B1.1V_HDMI 1010 HAWK - M

455 S-13A1D18 B1.8V_PW 455 HAWK - M, LAN

A13V
200 13A1D18 TUNER_1.8V_PW 200 TUNER

900 AP7176BSP TUNER_1.2V_PW 900 TUNER

250 ETC (EMMC)

DDR,DDR
800
Controller

1000 MHL

570 WIFI(Option)

20.49 SUBMICOM

79 FUNCTION

4-4
 4. Troubleshooting

„„ Hawk - M (FHD) RESET tree

4-5
4. Troubleshooting

4-2. How to Check Fault Symptom

4-2-1. Bluetooth / WIFI Module
„„ Bluetooth Module

Major check points

1. Check Bluetooth Address at Contact Samsung.

BT Address

2. Check BT F/W Version at Factory Mode screen.

-- Might require upgrade. Check GSPN.

T-HKPAKUC-XXXX.XX
T-HKPAKUS-XXXX

tztv-X.X 1-XXXX-X_2015XXXX.X (XXXX)

BT Version : BLUETOOTH-VER-XXXX BT Version

E-Manual : X.XXX
Camera Version : X.XX.XX
Blaster Bersion : XXXXXX-XXXXXX-XXXXXX
.
.

3. If errors exist than Check BT Connector Voltages. If DC voltages are missing check cable & Main Board feed.
-- If DC voltages are missing check cable & Main Board feed.

BT Signal
(4V P-P)

Pins 1 2 3 4 5 6 7 8 9 10
3.3 3.3 3.3
Standby 0
Vdc
0 0 0 0 0
Vdc
0
Vdc
2V 1V
3.3 3.3 3.3 3.3 3.3
Power ON Vdc Vdc
0 0 BT Sig. BT Sig. 0
Vdc Vdc Vdc
4V P-P 4V P-P

• All Measurements in the Chart are DC Volts with Multi Meter.

• Bluetooth Sig. & Sync Pulse are effective DC Readings.
4. If voltages OK but BT Sig. pins (DC Ref.) Voltages are missing, The BT Module is likely defective.

Voltage is normal, but BT Sig. pins (DC Ref.) If you do not measure, BT Module can possibly defective.

4-6
 4. Troubleshooting

„„ WIFI Module

Major check points

1. Check Wired MAC Address and Wireless MAC Address at Contact Samsung.

Wired MAC Address

Wireless MAC Address

2. Check Wired MAC and Wireless MAC at Factory Mode screen. (Success/Failure)
-- Wired MAC errors : Main Board is defective.

.
.
Model : UNXXJSXXXX
Wired MAC SUCCESS Wired (SUCCESS)
Wireless MAC SUCCESS Wireless (SUCCESS)
WIFI Version : ****
.
.

-- Wireless MAC errors :

• Check the Wi-Fi Module Connector voltage.
-- If OK replace Module.

Wi-Fi Signal
(500mv P-P)

Pins 1 2 3 4 5 6

Standby 0 0 0 0 .8 0
.04Vdc Wi-Fi .04Vdc Wi-Fi
Power ON 0
Sig Sig
5.3 Vdc 3.3 Vdc 3.3 Vdc

• All Measurements in the Chart are DC Volts with Multi Meter.

Voltage is normal, but Wi-Fi Sig. pins (DC Ref.) If you do not measure, Wi-Fi Module can possibly
defective.

4-7
4. Troubleshooting

4-2-2. T-CON / Video Troubleshooting

2015 LED Signal Path for Troubleshooting

Scaler Pattern

INPUT
A/V HAWK-MF
HDMI LVDS
T-Con
USB Cable
Main Board
Etc.

PANEL

CUSTOMER
BOOT BOOT
PICTURE
LOGO LOGO
TEST

4-8
 4. Troubleshooting

„„ MAIN / T-CON / PANEL

Major check points

CHECK TEST PATTERNS

1 Verify "Scaler Pattern".

2 Verify "US Post Pattern".
3 Also : Check "Mute 147 Mute Pattern".
There are No Test patterns for T-CON Board since there is no FRC Circuit. In this model.

• ENTER : Factory mode SVC Info Test Pattern

1 Scaler Pattern

Main Board T-CON BOARD

HAWK-MF LVDS T-CON

(NO FRC)

2 US Post Pattern

4-9
4. Troubleshooting

4-2-3. SMPS
SMPS Power On Sequence

Detail

To Main Board CNM803 To Panel LEDS CNL802

A B

NOTE

A13V for Standby & Operation (no longer A5V & no “B” voltages)

Testing
1 A13V Standby to Main Board
2 PS_ON : 3.3Vdc Power ON/OF
3 UD ( Under Drive) : BLU_PWM

4-10
 4. Troubleshooting

Back Light Operation: LED Drive

4-11
4. Troubleshooting

4-3. Factory Mode Adjustments

4-3-1. Detail Factory Option

NOTE

If you replace the main board with new one, please change the factory option as well.
The options you must change are "Type".

„„ UE**J55*0AWXXH
Model Name 32" 43" 40"
SHARP
Vendor BOE AUO
SHARP
BN95-02023C
Panel Code BN95-02021A BN07-01415A
BN95-02023B
GJ040BGSV4V/H
Spec. GJ032BGEV1V GJ043BGA-B1
GJ040BGSV3V/H
Vendor SEM SEM SEM
SMPS Code BN44-00801A BN44-00703G BN44-00703G
Spec. L32SF_FSM L48S1_FSM L48S1_FSM
BN91-15118C
Chassis Ass'y BN91-14252F BN91-15227J
BN91-15227R
MAIN ASSY
BN94-09121L
PBA Ass'y code BN94-09121C BN94-09121Q
BN94-09121G
Byte Item
0 Factory Reset -
40H6AF0VJ
1 Type 32B6AF0VJ 43R6AF0VJ
40H6AF0VJ
2 SW Model UJ5500
3 BOM Model 5500

4 Local Set Depends on the region.(EU)

5 Tuner DVB-T/C

4-12
 4. Troubleshooting

Model Name 48" 50" 55"

Vendor SDC AUO AUO

BN95-02024A
Code BN07-01414A BN07-01413A
Panel BN95-02024B
GJ048BGLV1V
Spec. GJ050BGA-B1 GJ055BGA-B1
CY-GJ048BGLV3V/H
Vendor SEM HANSOE HANSOE
SMPS Code BN44-00703G BN44-00704E BN44-00704E
Spec. L48S1_FSM L55S1_FHS L55S1_FHS
BN91-15118S
Chassis Ass'y BN91-15118Y BN91-15118H
BN91-15227V
MAIN ASSY
BN94-09121Y
PBA Ass'y code BN94-09122C BN94-09122G
BN94-09121U
Byte Item
0 Factory Reset -
48A6AF0VJ
1 Type 50R6AF0V 55R6AF0VJ
48A6AF0VJ
2 SW Model UJ5500
3 BOM Model 5500

4 Local Set Depends on the region.(EU)

5 Tuner DVB-T/C

4-13
4. Troubleshooting

4-3-2. Entering Factory Mode

To enter ‘Service Mode’ Press the remote -control keys in this sequence :
• If you do not have Factory remote control

Power OFF INFO MUTE MENU Power ON

• If you have Factory remote control

INFO Factory
• If you don’t have Factory remote control, can’t control some menus.
Option T-HKMFDEUC-xxxx (T-HKMFUABC-xxxxx : A****)
T-HKMFDEUC-xxxx
Control
tztv-2.2.1-hawk-m-fhd_2015*****
Debug

SVC BT Version : xxxx

E-Manual : HMFxxxx-****
ADC/WB
Camera Version : Not Support
Advanced Blaster Version :Not Support

E-POP Version :HAWKNFH-****.**

EDID SUCCESS
HDCP SUCCESS
CALIB : AV/COMP/PC/HDMI/
Option : xxxx,xxxx,5500,NONE
DTCP Not Support
TCON Version : ------

Model : *********
Wired MAC SUCCESS
Wireless MAC SUCCESS
WIFI : *******(5.0.1.41_0105)

CO Nf/W/M/D/HO P / AO O S / M RO SC SiX
Factory Data Ver : 195 EERC Version : 34

CPLD/HD :N/A
SmartControl : ****
Date of purchase : mm/dd/yyyy
CPLD/HD :N/A
SmartControl : ****
Date of purchase : mm/dd/yyyy

4-14
 4. Troubleshooting

4-3-3. Factory Data

„„ Option
Factory Menu Name Data Range
Factory Reset -

Type 32A6AF0V/40A6AF0V/48A6AF0V/5
0D6AF0VJ/55L6AF0VJ

Local Set Depends on the region. Depends on the region.

SW Model UJ5500

BOM Model 5500

TUNER Depends on the region. Depends on the region.

Ch Table NONE

MRT Option
Front Color Depends on the region.

LVDS FORMAT JEIDA

Language_Arabic US

Region USA

PnP Language ENG_US

WIFI REGION B

OTN Support ON

OTA Support OFF

TTX OFF

China HD OFF

NT Conversion OFF

OPTION_NUM

BD Wise Support OFF

PVR Support

LEDMotionPlus Support

Natural Mode Support ON

HDMI/DVI SEL 4

HV Flip HV Flip / H Filp / OFF

Light Effect OFF

e-Pop Default ON

CAMERA Support OFF

NETWORK Support Int-Wifi

EcoSensor Support ON

Frameless Support

3D Support OFF

BT Support ON

4-15
4. Troubleshooting

Factory Menu Name Data Range

BT ADDRESS Not support

HP LINE LineOut

Resolution Sel FHD

Multiview Support OFF

Local Dimming Panel OFF

Wifi Vendor QCA

FAN Vendor OFF

Voice Recog OFF

Motion Recog OFF

TTV Support (21_9) OFF

PC Mode Dimming Support OFF

PX Support OFF

No Glass 3D support OFF

MLS Support OFF

MBR Support OFF

SmartView Support ON

Provider Setup Support OFF

Bezel Light Support OFF

Smart control Supoort OFF

Bendable Suppport OFF

Engineer Option
Type Of PANEL KEY None

5 Way Function Key R BACK

Power Panelkey Only

Contents Bar 0

Cable Modulation …

Standby led on/off ON

Recognition Support OFF

IF AGC 7

D AGC 0

PH BW 3

FQ BW 3

PH RATE 4

PD EN 1

WF Scale

WF Type 0

Number of Network Stream 1

BT_AUDIO_ON_OFF OFF

4-16
 4. Troubleshooting

Factory Menu Name Data Range

Config_AV_PATH

USING_PSI_UPDATE -

Fast Logo Delay 0

JP Tuner Reset Delay

Num of PANEL KEY 7

Panel lnit Time

Tcon lnit Time

Write MAC Address

data sync lnit

Common Source Support ON

OVD Support 0

EcoSensor Location 0

BENDABLE PEQ Inx 0

„„ Control
Factory Menu Name Data Range
EDID
EDID ON/OFF OFF

EDID WRITE ALL …

EDID WRITE HDMI …

EDID Ver …

EDID Port

Sub Option
RS-232 Jack UART Debug/UART

EXT Link Support OFF

Serial Log On/Off ON

Watchdog OFF

FRC Monitoring

Checksum 0x0000

Fast Boot in Production OFF

UART Enable OFF

Eeprom Reset

ECO IC TYPE MC8121

Info Link Server Type development

Info Link Country None

TTX Group UserOSD

Visual Test -

4-17
4. Troubleshooting

Factory Menu Name Data Range

OPTION_SWU

OTN Server Type operating

OTN Test Server OFF

SWU Reset

SWU Duration OFF

SWU Fail Test OFF

RF Remocon Support OFF

CDD mode -

DPMS Support OFF

T-CON Device

RM

Server Type Operating

RTS Mode OFF

LMN 1ST THRESHOLD 80

LMN 2ST THRESHOLD 60

LMN 3ST THRESHOLD 40

EOS Click OFF

BP PMS Reset 1

Fanet Thread 2

User InstantOn Default Value ON

CI CPLD Version

ACM_MC ON

HotkeyList

UNIQUE TRIPLET ON

FS_FAV OFF

Pricate Range USE ON

SCSA Support OFF

OCM Reboot ON

SPI Protection

Hotel Option
Hospitality Mode OFF

Power On …

Menu OSD …

Operation …

Music Mode …

External Source …

Eco Solution …

Cloning …

4-18
 4. Troubleshooting

Factory Menu Name Data Range

Shop Option
Shop Mode OFF

Exhibition Mode OFF

3D Cube OFF

Asia Option
Unbalance OFF

AF Level adjust 3

TX Power Level 0

Mono Last Memory OFF

H Shaking OFF

SOUND
High Devi OFF

Carrier_Mute OFF

Pilot Level High Thld 0x70h

Pilot Level Low Thld 0x20h

Carrier2 Amp High THID 6

Carrier2 Amp Low THID 4

Amp Volume 0xc5h

Amp Scale

Amp EQ Check Sum

Subwoofer Support

Woofer Type 0

Woofer Volume 0xcbh

Woofer Scale 0x8ah

Woofer Check Sum NONE

Woofer Local EQ Checksum 0

PEQ lnx

PEQ Test

Amp Model NTP7415

Speaker EQ ON

Bottom CheckSum NONE

Wall Filter Type 2

SRS Tuning Parm 0

SPDIF PCM Gain -9dB

AudioDock BT Delay

3D_Glass BT Delay

Mic Scale

India Sound

4-19
4. Troubleshooting

Factory Menu Name Data Range

Specker Delay Normal

NTV CU Delay

Lipsync Inx

Lipsync CheckSum OK:0x9631

Lipsync USB Test Ready

LipSync BT CheckSum OK:0x696A

„„ DEBUG
Factory Menu Name Data Range
Spread Spectrum
LVDS Spread ON

DDR Spread 1.0% Spectrum

Period 30K

Amplitude 1

HD SSC ON/Off ON

HD SSC Value 1

FHD SSC ON/Off ON

FHD SSC Value 0

UHD SSC ON/Off ON

UHD SSC Value 0

US DDR SSC ON/Off ON

US DDR SSC Value 1

US Ebus SSC ON/OFF ON

US Ebus Value 0

P ebus SSC ON/OFF ON

P ebus SSC Value 0

LVDS SSC ON/OFF ON

LVDS SSC Value 3

US LVDS SSC ON/OFF ON

US LVDS Value 5

FRC Vx1 SSC ON/OFF OFF

FRC Vx1 SSC Period 0

FRC Vx1 SSC Modulation 1

FRC LVDS SSC ON/OFF OFF

FRC LVDS SSC MRR 3

FRC LVDS SSC MFR 2

FRC DDR SSC ON/OFF ON

4-20
 4. Troubleshooting

Factory Menu Name Data Range

FRC DDR SSC MRR 3

FRC DDR SSC MFR 4

FRC DDR SSC Period 0

FRC DDR SSC Modulation 2

DDR Margin
A CTRL_OFFSET_0_3 0x0
A CTRL_OFFSET_D 0x0
B CTRL_OFFSET_0_3 0x0
B CTRL_OFFSET_D 0x0
BT_ON_OFF ON
RF Mute Time 600ms
FRC
FRC FDISPLAY ON/OFF 0
3D FDISPLAY ON/OFF OFF
PC Mode ON/OFF OFF
Home Panel FRC OFF
DDR Test 0
FRC VX1 RX EQ SETTING OFF
Netfilix OSD Threshold 1
Self Test(for HW) 3
MPEG Margin 20
H.264 Margin 15
CAM Wait Time 0
TCON_TEMP READ 0
TEMP LAST 6000
DCC VERSION 0x0
DCC CHK SEL 0
DCC CHECK LOCAL 0x0
DCC CHECK TOTAL 0x0
Voice Debug OFF
Power Management
Cert Option Wating
RM_BIST_DTV 5
RM_BIST_ATV 0
RM_BIST_CABLE 29
SerDES_Check
EU_CIS 0

4-21
4. Troubleshooting

Factory Menu Name Data Range

Stress Mode OFF
Log Analyzer ON
Error Popup On/off ON
DeadLock KILL OFF
CES mode on/off NONE
CES Option OFF
CES convergence Option OFF
TCON Demura Bypass OFF

„„ SVC
Factory Menu Name Data Range
Self Test(for HW)
Loop Back

LAN Test

AV Audio Test

AV2 Audio Test

CVBS Test

CVBS2 Test

COMP Test

USB HUB Test

SPDIF Test

HDMI Test

SCART Audio

SCART Video

CPU …

DDR

FLASH

EEPROM

Tuner X-TAL

Tuner 1

HDMI Switch IC

USB HUB IC

WIFI

LVDS

LVDS2

T-CON/FRC …
PCB Test …

4-22
 4. Troubleshooting

Factory Menu Name Data Range

MOIP

BT

EcoSensor

Voltage

Chip Test

Module Test

ATV CH Inspection

DTV CH Inspection

Satellite CH Inspection

EXT Sound Inspection

Woofer Sound Inspection

Tweeter Sound Inspection

DP TESt

DP CRC Result

Voltage Result

Aging line test

Satellite CH Inspection

Info 0
SVC Info

ER Count

Panel Display Time

Factory Entry Numver

Factory Execution History

Factory Reset History

Sudden Power Off Count

SPI Flash

OCM Count

Upgrade
T-CON Usb Download …
T-CON CheckSum Ready
T-CON2 Usb Download

T-CON2 CheckSum

PANEL EEPROM UPGRADE

PANEL FHASH UPGRADE

Logic Usb D/L

SUBMICOM UPGRADE ON
SUBMICOM JP USB UPGRADE

4-23
4. Troubleshooting

Factory Menu Name Data Range

BT UPGRADE Failure
BT FREEPAIRING

Function Upgrade Failure

FRC3D FW Upgrade

FRC3D LD UPGRADE

FRC3D FW UPGRADE

Camera Upgrade

Mic Upgrade Failure

Jump Upgrade

IR Blaster Upgrade 0
IR Blaster delay time

NTV CU UPDATE

UD LDC PROFILE UPGRADE

Pic Data USB Update 0

Audio Data USB Update

Eco Data USB Update 0

CI CPLD UPGRADE

SC ADK Upgrade

SC MCU Upgrade

TCON DEMURA FW UPGRADE

Reset 0
Apps Reset

SVC Reset 0
SPI Flash Reset

Data Sync Reset

OPTION_HDMI
DVI/HDMI SOUND Auto
HDMI HOT PLUG Disable
HOTPLUG SWITCHING Boot
HOT PLUG DURATION 1200ms
CLK TERM DURATION 1200ms
HDMI FLT CNT SIG 100ms
HDMI FLT CNT LOS 100ms
UNSTABLE BAN CNT 5000ms
HDMI ROBIN ON
HDMI Callback OFF
HDMI CTS THLD 8
HDMI CTS Cnt1 1

4-24
 4. Troubleshooting

Factory Menu Name Data Range

HDMI EQ AUTO
HDMI Write Type Combine
HDMI Switch NONE
DVI SET TIME 300ms
H Write

HDMI Sync

HDMI 3D DET 0
HOT PLUG OFF HOLD TIME

HDMI MUTE TIME

REPEA AUDIO PKT

HDMI HDCP EN

HDMI HDCP EN FLAG

POWER ON FLT CNT LOS

HDCP UPDATE SPI

SPI VERSION 1

DVB CI
TS Clock delay TC 0
TS Clock delay S 0
CI Control Buf On ON
TS Clock delay CPU 1
TS Clock delay TC2 0
TS Clock delay S2 0
CI Control Buf On2 1
TS Clock delay CPU2 0
Test Pattern
Scaler Pattern

US Post Pattern

FRC Pre Pattern 0

FRC Post Pattern 0
SOC TCON Pattern 0
SOC TCON Pattern Level 255
FRC OSD Pre Pattern

FRC OSD Post Pattern

FRC2 Pre Pattern

FRC2 Post Pattern

SOC TCON2 Pattern

SOC TCON2 Pattern Level

4-25
4. Troubleshooting

Factory Menu Name Data Range

Other Setting
Delete S/N 0
IPERF Stopped
Expert

CAL Data Backup …

CaL Data Restore

MICOM POWER OFF ON

NTV RF Region

NTV CU FW VER 0
ATV IF AGC SPEED 0
Source Direct On/Off OFF
Apps Update

Auto Power LAST POWER

SMCE Control

Moter Test ORIGINAL

SVC Panel
Tizen
Export

Import

Verify

Flash Reset

Tizen EEPROM Reset

S/N
Serial number

Writing S/N

„„ ADC/WB
Factory Menu Name Data Range
ADC
AV Calibration /
Comp Calibraion /
PC Calibration /
HDMI Calibration /
ADC Result
1st_Y_GH 0
1st_Y_GL 0

1st_Cb_BH 0

4-26
 4. Troubleshooting

Factory Menu Name Data Range

1st_Cb_BL 0

1st_Cr_RH 0

1st_Cr_RL 0

2nd_R_L 130

2nd_G_L 130

2nd_B_L 130

2nd_R_H 69

2nd_G_H 69

2nd_B_H 69
White Balance
R-Offset 128

G-Offset 128

B-Offset 128

R-Gain 128

G-Gain 128

B-Gain 128

WB_W2_R_Offset 128

WB_W2_B_Offset 128

WB_W2_R_Gain 164

WB_W2_B_Gain 63

WB_N_R_Offset 128

WB_N_B_Offset 128

WB_N_R_Gain 151

WB_N_B_Gain 108

MGA
MGA On/Off OFF

R1_Gain …

B1_Gain …

G1_Gain …

R2_Gain …

B2_Gain …

G2_Gain …

R3_Gain …

B3_Gain …

G3_Gain …

R4_Gain …

B4_Gain …

4-27
4. Troubleshooting

Factory Menu Name Data Range

G4_Gain …

R5_Gain …

B5_Gain …

G5_Gain …

R6_Gain …

B6_Gain …

G6_Gain …

R7_Gain …

B7_Gain …

G7_Gain …

R8_Gain …

B8_Gain …

G8_Gain …

R9_Gain …

B9_Gain …

G9_Gain …

R10_Gain …

B10_Gain …

G10_Gain …

MGA On/Off OFF

R1_Gain …

B1_Gain …

G1_Gain …

R2_Gain …

B2_Gain …

G2_Gain …

R3_Gain …

B3_Gain …

G3_Gain …

R4_Gain …

B4_Gain …

G4_Gain …

R5_Gain …

B5_Gain …

G5_Gain …

R6_Gain …

B6_Gain …

G6_Gain …

4-28
 4. Troubleshooting

Factory Menu Name Data Range

R7_Gain …

B7_Gain …

G7_Gain …

R8_Gain …

B8_Gain …

G8_Gain …

R9_Gain …

B9_Gain …

G9_Gain …

R10_Gain …

B10_Gain …

G10_Gain …

SPI White Balance …

SPI White Balance On/OFF …

SPI R-Offset …

SPI G-Offset …

SPI B-Offset …

SPI R-Gain …

SPI G-Gain …

SPI B-Gain …

SPI N Rgain …

SPI N Bgain …

SPI N Roffset …

SPI N Boffset …

SPI W2 Rgain …

SPI W2 Bgain …

SPI W2 Roffset …

SPI W2 Boffset …

SPI MGA …

SPI MGA On/OFF …

SPI R1_Gain …

SPI G1_Gain …

SPI B1_Gain …

SPI R2_Gain …

SPI G2_Gain …

SPI B2_Gain …

SPI R3_Gain …

SPI G3_Gain …

4-29
4. Troubleshooting

Factory Menu Name Data Range

SPI B3_Gain …

SPI R4_Gain …

SPI G4_Gain …

SPI B4_Gain …

SPI R5_Gain …

SPI G5_Gain …

SPI B5_Gain …

SPI R6_Gain …

SPI G6_Gain …

SPI B6_Gain …

SPI R7_Gain …

SPI G7_Gain …

SPI B7_Gain …

SPI R8_Gain …

SPI G8_Gain …

SPI B8_Gain …

SPI R9_Gain …

SPI G9_Gain …

SPI B9_Gain …

SPI R10_Gain …

SPI G10_Gain …

SPI B10_Gain …

WB Data to SPI …

4-30
 4. Troubleshooting

4-4. White Balance

4-4-1. Calibration
1. Into the Factory Mode.
2. Select SVC Menu.
3. Select ADC/WB menu.
4. Select ADC menu.

Option

Control

Debug

SVC

ADC/WB ADC AV Calibration

Comp Calibration
Advanced
HDMI Calibration

4-4-2. Service Adjustment

You must perform Calibration in the Lattice Pattern before adjusting the White Balance.

„„ Color Calibration
• Adjust Specification
Source Setting Mode Pattern Use Equipment
HDMI 1280 x 720@60 Hz Pattern #24 (Chess Pattern) CA210 & Master MSPG925 Generator

(Chess Pattern)

-- Use other equipment only after comparing the result with that of the Master equipment.

Input mode Calibration Pattern

CVBS IN (Model_#1) Perform in NTSC B&W Pattern #24 Lattice
Component IN (Model_#6) Perform in 720p B&W Pattern #24 Lattice
HDMI IN Perform in 720p B&W Pattern #24 Lattice

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4. Troubleshooting

„„ Method of Color Calibration (AV)

1. Apply the NTSC Lattice (N0. 3) pattern signal to the AV IN 1 port.
2. Press the Source key to switch to “AV1” mode.
3. Enter Service mode.
4. Select the “ADC” menu.
5. Select the “AV Calibration” menu.
6. In “AV Calibration Off” status, press the “► ” key to perform Calibration.
7. When Calibration is complete, it returns to the high-level menu.
8. You can see the change of the “AV Calibration” status from Failure to Success.

„„ Method of Color Calibration (Component)

1. Apply the 720p Lattice (N0. 6) pattern signal to the Component IN 1 port.
2. Press the Source key to switch to “Component1” mode.
3. Enter Service mode.
4. Select the “ADC” menu.
5. Select the “Comp Calibration” menu.
6. In “Comp Calibration Off” status, press the “ ►” key to perform Calibration.
7. When Calibration is complete, it returns to the high-level menu.
8. You can see the change of the “Comp Calibration” status from Failure to Success.

„„ Method of Color Calibration (HDMI)

1. Apply the 720p Lattice (N0. 6) pattern signal to the HDMI1/DVI IN port.
2. Press the Source key to switch to “HDMI1” mode.
3. Enter Service mode.
4. Select the “ADC” menu.
5. Select the “HDMI Calibration” menu.
6. In “HDMI Calibration Off” status, press the “►” key to perform Calibration.
7. When Calibration is complete, it returns to the high-level menu.
8. You can see the change of the “HDMI Calibration” status from Failure to Success.

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 4. Troubleshooting

4-4-3. Adjustment
1. Into the Factory Mode.
2. Select SVC Menu.
3. Select ADC/WB menu.
4. Select WB menu.

Option

Control

Debug

SVC (Low light) (High light)

ADC/WB White Balance Sub Bright Sub Contrast

R offset R gain
Advanced
G offset G gain
B offset B gain

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4. Troubleshooting

4-5. Software Upgrade

Samsung may offer upgrades for the TV’s firmware in the future. These upgrades can be performed via the TV when it is
connected to the Internet, or by downloading the new firmware from samsung.com to a USB memory device.
• Alternative Software (Backup) shows The previous version that will be replaced.
• Software is represented as ‘Year/Month/Day_Version’. The more recent the date, the newer the software version
Installing the latest version is recommended.

4-5-1. By USB
Insert a USB drive containing the firmware upgrade downloaded from samsung.com into the TV. Please be careful to
not disconnect the power or remove the USB drive while upgrades are being applied. The TV will turn off and turn on
automatically after completing the firmware upgrade. Please check the firmware version after the upgrades are complete
(the new version will have a higher number than the older version). When software is upgraded, video and audio settings
you have made will return to their default (factory) settings. We recommend you write down your settings so that you can
easily reset them after the upgrade.

"MENU-->Support--> Software Update"

4-5-2. By Online
Upgrades the software using the Internet.
• First, configure your network. For detailed procedures on using the Network Setting, refer to the ‘Setting the Network’
instructions.
• If The internet connection doesn’t operate properly, connection can be broken, please retry downloading. If the
problem still happens, download by USB and upgrade.

4-5-3. Alternative Software (Backup)

If there is an issue with the new firmware and it is affecting operation, you can change the software to the previous
• If Software was changed, existing Software is displayed.
• you can change current Software to Alternative Software by ‘Alternative Software’.

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 4. Troubleshooting

4-6. The Dimension of J55** Models

„„ J5.5K Series Set Dimension
32", 40", 43"

Item 32" 40" 43"

SET (With Stand) mm (W * H * D) 721.4 * 471.6 * 207.6 907.6 * 585.6 * 288.1 962.9 * 616.2 * 288.1
SET (Without Stand) mm (W * H1 * D2) 721.4 * 424.8 * 66.6 907.6 * 529.7 * 66.9 962.9 * 561.3 * 66.9
Opening Area (A * B) 700.4 * 396.9 (803.0) 887.6 * 500.0 (1018.0) 942.9 * 531.2 (1080.9)
SET Depth {D1 (D2)} 52.7 (66.6) 52.9 (66.9) 52.9 (66.9)
Packing Out W/W 901 * 522 * 127 1150 * 619 * 142 1200 x 645 x 144
(W * H * D) KOR 901 * 522 * 127 - -
Net Weight
5.1 Kg 8.6 Kg 8.7 Kg
(With Stand) Kg
Net Weight
4.7 Kg 7.7 Kg 7.8 Kg
(Without Stand) Kg
Gross Weight (kg) 6.2 Kg 10.8 Kg 10.9 Kg
Loading Q’ ty (BOX)
396/792/792/1008/1450 210/441/588/728/832 198/414/552/546/816
20ft / 40ft / 40ft-HC / 45ft / 53ft

48", 50", 55"

Item 48" 50" 55"

SET (With Stand) mm (W * H * D) 1076.1 * 681.3 * 310.5 1117.8 * 703.6 * 310.5 1231.6 * 770.6 * 310.5
SET (Without Stand) mm (W * H1 * D2) 1076.1 * 624.4 * 67.1 1117.8 * 647.8 * 67.5 1231.6 * 711.9 * 67.8
Opening Area (A * B) 1056.1 * 594.7 (1211.3) 1097.8 * 618.2 (1259.1) 1211.6 * 682.3 (1401.0)
SET Depth {D1 (D2)} 53.3 (67.1) 53.7 (67.5) 53.5 (67.8)
Packing Out W/W 1313 * 748 * 150 1362 * 748 * 152 1485 * 821 * 157
(W * H * D) KOR 1215 * 706 * 133 1270 * 730 * 137 1415 * 805 * 146
Net Weight
12.3 Kg 13.4 Kg 14.6 Kg
(With Stand) Kg
Net Weight
11.3 Kg 12.4 Kg 13.6 Kg
(Without Stand) Kg
Gross Weight (kg) 15.3 Kg 18.0 Kg 18.8 Kg
Loading Q’ ty (BOX)
168/357/357/480/522 168/336/336/399/462 84/180/270/252/420
20ft / 40ft / 40ft-HC / 45ft / 53ft

W D1

B H1 H

D2
D

4-35
4. Troubleshooting

„„ 32" Rear View Dimension

720.4

95.9
176.5 260.2 200.0 260.2

200.0
418.7
131.6

23.1

122.6 127.4
110.5

250.5 31.1
114.2 128.4 196.1

„„ 40" Rear View Dimension

905.6

124.0
195.4 352.8
200.0 352.8

200.0
524.0
131.6
23.1

196.9
181.2

31.1
156.3 128.4 324.0 265.7

4-36
 4. Troubleshooting

„„ 43" Rear View Dimension

960.9

147.6
211.0 380.5
200.0 380.5

200.0
555.7
131.6
23.1

213.1
197.3

31.1
154.0 128.4 379.0 268.4

„„ 48" Rear View Dimension

1074.1

73.1 400.0
337.0 337.0
262.8

400.0
617.8
131.6
23.1

223.3 241.4
223.1

177.5 128.4 455.5 281.4

4-37
4. Troubleshooting

„„ 50" Rear View Dimension

1115.8

88.1
357.9 400.0 357.9

301.5

400.0
641.2
131.6
23.1

241.3
208.0

31.1
164.4 128.4 496.5 295.3

„„ 55" Rear View Dimension

1229.6

150.2
400.0
414.8 414.8
336.0

400.0
705.9
131.8 23.1

241.3
231.8
155.7

128.6
228.2 500.7 341.0
31.1

4-38