missing while accounting document posted. ID 002075129400003384002018 Customer 188913 - Essar Steel India Limited Installation 7120005643 - R/3 Call-Off (SISL Cust.) System SP6 - ciSP6 Component Processing Billing Documents (SD-BIL-IV) Status Customer Action Priority High Estimated Automatic Confirmation Date 23.07.2018
Communication 02.07.2018 11:55:58 INDIA - Problem Description: module vc (S0010682154)
Dear Team,
Please check accounting document number - 8318054258/2018 for which we are unable to find the billing document in our production environment SP6 720.
Please treat it as serious matter since it is consuming our tax invoice number series but not generating the billing document. Also user won't be able to take print of tax invoice since billing is not generated.
Kindly provide the root cause for the said behavior by going through the ABAP code.
Note - This is a random behavior and we can't generate test data or steps to reproduce the same.
Regards,
Prakash Chaliyawala
Mo - 9879105503
02.07.2018 11:55:59 INDIA - Business Impact: module vc (S0010682154)
Please treat it as serious matter since it is consuming our tax invoice number series but not generating the billing document. Also user won't be able to take print of tax invoice since billing is not generated.
02.07.2018 11:56:00 INDIA - Steps to reproduce: module vc (S0010682154)
Please provide step-by-step instructions on how to reproduce your issue:
Step 1: This is a random behavior and we can't generate test data or steps to reproduce the same.
I logged on to SP6 system to analyze the situation.
The possible reasons for such gap in the billing document numbers are listed in the following note:
1695132 - Gap in billing document number
In FB03 you can see that the accounting document was created on 06.05.2018.
Document Number = 8318054258
Company Code = 2000 Fiscal Year = 2018 Document Date = 06.05.2018 Posting Date = 06.05.2018
Ref. Transactn = VBRK Billing document
Reference key = 2172519294 Entered by = AKADU Entry Date = 06.05.2018 Time of Entry = 23:59:58 TCode = VTFAKT
For that date I checked SM13 and ST22 transactions but could not find any update terminations or dumps which could be responsible for the missing billing document 2172519294.
However, in the SD-FI interface userexit EXIT_SAPLV60B_001 (Include ZXVVFU01) I saw that a "message" statement is programmed.
Such action should be avoided as it can cause inconsistencies in your system like existing Fi document without corresponding SD-billing document.
Such message statements should be avoided in userexits as they break tha standard process & program logic.
For more information please check following SAP note:
1579523 - Billing document is missing eventhough accounting document is available - SD Billing
Best regards,
Csaba Soltesz SAP Product Support
02.07.2018 16:24:06 INDIA - Info for SAP: module vc (S0010682154)
Dear Soltesz,
I have gone through your response. Based on that i have done further investigation for the message " I062(ZSD_MSG)". During the analysis i have found that the said message will trigger only if i am performing transaction code - VF11 and my billing date < 01.07.2017 which is not a case for the given accounting document.
Request you to reinitiate further investigation and let us know actual root cause.
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