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CERTIFICATE

This is to certify that Ms. DEEPSHIKHA student of BPIT, Rohini has completed

project work on “Designing A Performance Appraisal System For Kribhco

Infrastructure Ltd.” under my guidance and supervision for the summer

internship.

I certify that this is an original work and not been copied from any source.

Signature of Guide:
Name of Project Guide: Mr. Nitin Kulshrestha
Date: 07-08-2010
DECLARATION

I, Megha Agarwal, hereby declare that the project report entitled “A STUDY

OF EMPLOYEE SATISFACTION WITH HR PRACTICES” is an authenticated

work carried out by me at HDFC STANDARD LIFE INSURANCE COMPANY

LTD. under the guidance of Ms. Radhika Bhutani, Lecturer, BPIT for the

summer internship of MASTERS OF BUSINESS ADMINISTRATION and this

work has not been submitted for similar purpose anywhere else except to BPIT,

BHAGWAN PARSHURAM INSTITUTE OF TECHNOLOGY, ROHINI, affiliated

to GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI.

Date:

Place: MEGHA AGARWAL


ACKNOWLEDGEMENT

It is only when a person is working on a project, that he realizes the amount of

difficulties he has to overcome. However, in spite of all the difficulties, he knows

help is always near at hand to tackle the problems.

It is my great privilege and honor to express my heartiest gratitude to my

External Guides: Mr. Chandan Jyoti and Ms. Sakshi Sharma in HDFC and my

Internal Guide Ms. Radhika Bhutani who assisted me by guiding me

throughout the project.

MEGHA AGARWAL
EXECUTIVE SUMMARY
Indian insurance industry is emerging rapidly after year 2000. To survive in
these highly competitive scenario Managers will bring pressure to improve
quality recruit quality and skilled people. Collective efforts of the employer
manager and other relative people assume relevance in this context and this
their marketing management and human resources play an important role. The
primary concern of an organization is its viability and hence its efficiency. There
is continuous environmental pressure for efficiency, and if an organization does
not respond to this pressure, it may find itself rapidly losing whatever share of
the market it has.

The insurance operation is under sea change not nationally but also on
international arena. This study is an effort to analyze the HR Practices at HDFC
Standard Life Insurance Company Ltd. An effort was made to study the HR
policies, their effectiveness and contribution to the growth of the organization
through its main resources the Human Resources.

The study tries and covers the various facets and activities of the Human
Resources Department including the Human Resources Development.

In particular, the study focuses on the following:

 Guidelines and criteria for the recruitment of various categories of staff

 Training Programs conducted.

 Performance Management System as a method of the appraisal


programme.

The chosen area for this study plays a very significant role in the growth and
development of the company and particularly in case of HDFC Standard Life
Insurance Company Ltd.

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