Self Diagnosis

Supported model

HISTORY INFORMATION FOR THE FOLLOWING MANUAL:

REPAIR MANUAL
RB2G Chassis
Segment: HE

MODEL COMMANDER DESTINATION

KDL-55W790B RM-YD102 US/CND
KDL-55W800B RM-YD102 US/CND

KDL-55W800B

Version Date Subject

1.0 04/16/2014 Original Manual Release Date.

LCD Digital Color TV

9-888-601-01

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 TABLE OF CONTENTS
Cautions and Warnings....................................................................................ii Section 4 - Exploded View/Part Number Information..................................19
Section 1 - Specifications and Layouts..........................................................1 Table Top Stand............................................................................................19
Specifications.................................................................................................1 KDL-55W790B/55W800B.............................................................................20
Checking the Accessories......................................................................................1 Smart Core Block.........................................................................................21
Board Layout..................................................................................................2 Connectors...................................................................................................22
KDL-55W790B/55W800B.......................................................................................2 Screws..........................................................................................................23
Smart Core Block...................................................................................................2 Section 5 - Accessories/Part Number Information......................................24
Wire Dressing.................................................................................................3 Accessories and Packaging.........................................................................24
KDL-55W790B/55W800B.......................................................................................3 Miscellaneous...............................................................................................24
Smart Core Block...................................................................................................3 Optional Accessories....................................................................................24
Section 2 - Troubleshooting............................................................................4 Remote Commander....................................................................................24
Diagnosing the Error......................................................................................4 Appendix A: Encryption Key Components................................................ A-1
Viewing the Self Check Diagnosis History..............................................................4
Triage Chart....................................................................................................5
Flowcharts and Diagrams...............................................................................6
Overall Block Diagram............................................................................................6
Power and Control Block Diagram.........................................................................7
No Power Flowchart...............................................................................................8
Standby LED Blinking Flowchart............................................................................9
Video Distortion Flowchart....................................................................................10
No 3D Viewing...................................................................................................... 11
Section 3 - Repair Information.......................................................................12
Repairing the TV...........................................................................................12
Removing the Rear Cover....................................................................................12
Replacing the Main Board / Tuner Board.....................................................13
Removing the Speakers...............................................................................17
Replacing the Switch Unit............................................................................17
Removing the Smart Core Block..................................................................18

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 CAUTIONS AND WARNINGS

CAUTION!! ATTENTION!!
These servicing instructions are for use by qualified service personnel only. Ces instructions de service sont à l’usage du personnel de service qualifié
To reduce the risk of electric shock, do not perform any servicing other than seulement. Pour prévenir le risque de choc électrique, ne pas faire l’entretien
that contained in the operating instructions unless you are qualified to do so. autre que celui contenu dans le Mode d’emploi à moins que vous soyez
qualifié faire ainsi.

WARNING!!
ALERTE!!
An isolation transformer should be used during any service to avoid possible
shock hazard, in case of live chassis. Afin d’eviter tout risque d’electrocution provenant d’un chássis sous tension,
un transformateur d’isolement doit etre utilisé lors de tout dépannage.

! SAFETY-RELATED COMPONENT WARNING!!

! ATTENTION AUX COMPOSANTS
There are critical components used in LCD color TVs that are important for
safety. These components are identified with shading and ! mark on the
RELATIFS A LA SECURITE!!
schematic diagrams and the parts list. It is essential that these critical parts Les composants identifies par une trame et par une marque ! sur les
be replaced only with the part number specified in the parts list to prevent schemas de principe, les vues explosees et les listes de pieces sont d’une
electric shock, fire or other hazard. importance critique pour la securite du fonctionnement. Ne les remplacer
que par des composants Sony dont le numero de piece est indique dans le
present manuel ou dans des supplements publies par Sony. Les reglages
NOTE: Do not modify the original design without obtaining written permission
de circuit dont l’importance est critique pour la securite du fonctionnement
from the manufacturer or you will void the original parts and labor warranty.
sont identifies dans le present manuel. Suivre ces procedures lors de
chaque remplacement de composants critiques, ou lorsqu’un mauvais
ATTENTION!! fonctionnement suspecte.
For safety reasons, component level repair of the Power Supply Boards
and/or the Inverter Boards is prohibited. ATTENTION!!
Pour des raisons de sécurité, Interdire de réparer ou remplacer les
composantes dans les blocs d’alimentation et/ou sur les modules d’inverseur.
CAUTION ABOUT THE LITHIUM BATTERY!!
Replace only with the same or equivalent type. Danger of explosion AVERTISSEMENT AU SUJET
mayoccur if battery is replaced incorrectly. Exposed battery should not be
incontact with water. DE LA PILE AU LITHIUM!!
Ne remplacez qu’avec une pile de type identique ou équivalent. Danger
d’explosion si la pile est remplacée incorrectement. La pile exposée ne
devrait pas être mise en contact avec de l’eau.

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 CAUTIONS AND WARNINGS

SAFETY CHECK-OUT 3. Measuring the voltage drop across a resistor by means of a VOM
or battery-operated AC voltmeter. The “limit” indication is 0.75 V, so
After correcting the original service problem, perform the following safety analog meters must have an accurate low voltage scale. Nearly all
checks before releasing the set to the customer: battery-operated digital multimeters that have a 2 VAC range are
1. Check the area of your repair for unsoldered or poorly soldered suitable. (see Figure A)
connections. Check the entire board surface for solder splashes To Exposed Metal
and bridges. Parts on Set

2. Check the interboard wiring to ensure that no wires are “pinched”

or touching high-wattage resistors.
3. Check that all control knobs, shields, covers, ground straps and
mounting hardware have been replaced. Be absolutely certain that AC
you have replaced all the insulators. 0.15 µF Voltmeter
(0.75V)
4. Look for unauthorized replacement parts, particularly transistors,
that were installed during a previous repair. Point them out to the
customer and recommend their replacement.
5. Look for parts which, though functioning, show obvious signs of Earth Ground
deterioration. Point them out to the customer and recommend their
Figure A. Use an AC voltmeter to check AC leakage.
replacement.
6. Check the line cords for cracks and abrasion. Recommend the
replacement of any such line cord to the customer. HOW TO FIND A GOOD EARTH GROUND
7. Check the antenna terminals, metal trim, “metallized” knobs, screws The cover-plate retaining screw on most AC outlet boxes is at earth ground.
and all other exposed metal parts for AC leakage. Check leakage Verify the AC outlet box retaining screw ground by connecting a 60W to
as described in “Leakage Test”. 100W incandescent (not a neon or fluorescent lamp) between the hot side of
the receptacle and the retaining screw. Try both slots, if necessary, to locate
the hot side on the line; the lamp should light at normal brilliance if the screw
LEAKAGE TEST is at ground potential. (see Figure B)

The AC leakage from any exposed metal part to earth ground and from all Trouble Light
exposed metal parts to any exposed metal part having a return to chassis,
AC Outlet Box
must not exceed 0.5 mA (500 microamperes). Leakage current can be
measured by any one of three methods.
1. A commercial leakage tester.
Follow the manufacturers’ instructions provided with the tester.
2. A battery-operated AC milliammeter.
Figure B. Checking for earth ground.

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 SECTION 1 - SPECIFICATIONS AND LAYOUTS

SPECIFICATIONS
System
Model name KDL-55W790B/55W800B
Television system NTSC: American TV standard
ATSC (8VSB terrestrial): ATSC compliant 8VSB Power and others
QAM on cable: ANSI/SCTE 07 2000 (Does not include CableCARD functionality) Power requirement 19.5 V DC with AC adapter
Rating: Input 110 V - 240 V AC, 50/60 Hz (U.S.A./Canada 120 V AC, 60 Hz)
Channel coverage Analog terrestrial: 2 - 69 / Digital terrestrial: 2 - 69
Analog Cable: 1 - 135 / Digital Cable: 1 - 135 Power in use 91 W
consumption
Panel system in standby Less than 0.4 W with 120 V AC and less than 0.5 W with 240 V AC
LCD (Liquid Crystal Display) Panel, LED Backlight
2
Screen size*
Speaker output 10 W + 10 W (inches measured
54,6 inches
55 class)
Wireless technology Protocol IEEE802.11a/b/g/n diagonally)
Display resolution 1,920 dots (horizontal) × 1,080 lines (vertical)
Input/Output jacks
Dimensions* 2 with stand
CABLE/ANTENNA 75-ohm external terminal for RF inputs (mm) 1,234 x 764 x 197
5 1 5
(inches) 48 /2 × 38 /4 x 14 /8
VIDEO IN 1 Video / Audio input (phono jacks)
without stand
COMPONENT IN YPB PR (Component Video): 1080p (60 Hz), 1080i (60 Hz), 720p (60 Hz), 480p, 480i (mm) 1,586 x 920 x 93
5 1 7
Audio input (phono jacks) (inches) 48 /8 × 30 /8 x 7 /8
VIDEO IN 2 Video input (common phono pin with Y input)
wall-mount
HDMI IN 1/2/3/4 Video (2D): 1080p (30, 60 Hz), 1080/24p, 1080i (60 Hz), 720p (30, 60 Hz), 720/24p, hole pattern 300 x 300
480p, 480i, PC Formats (mm)
Video (3D): wall-mount
Frame Packing: 1080p (30 Hz), 1080/24p, 1080i (60 Hz), 720p (30, 60 Hz), 720/24p screw size M6 (8-12 mm)
Side-by-Side: 1080p (60 Hz), 1080/24p, 1080i (60 Hz), 720p (60 Hz) (mm)
Over-Under: 1080p (30, 60 Hz), 1080/24p, 1080i (60 Hz), 720p (60 Hz) Mass* 2 with stand
(kg) / (lb) 18, 0 / 39, 7
Audio: 5.1 channel linear PCM: 32, 44.1 and 48 kHz, 16, 20 and 24 bits, Dolby Digital
ARC (Audio Return Channel) (HDMI IN 2 only) without stand
17, 2 / 37, 9
(kg) / (lb)
MHL Video (2D): 1080p (30 Hz), 1080/24p, 1080i (60 Hz), 720p (30, 60 Hz), 720/24p,
(common with HDMI IN 1) 480p, 480i Others
Video (3D): Optional accessories Camera and Microphone Unit: CMU-BR200/CMU-BR100
Side-by-Side: 1080/24p, 1080i (60 Hz), 720p (60 Hz) One-touch Remote Control: RMF-YD001
Over-Under: 1080p (30 Hz), 1080/24p, 1080i (60 Hz), 720p (60 Hz) Touchpad Remote Control: RMF-YD003
Audio: 5.1 channel linear PCM: 32, 44.1 and 48 kHz, 16, 20 and 24 bits, Dolby Digital Wireless Subwoofer: SWF-BR100
AUDIO OUT/ i Audio output (stereo mini jack) MHL Cable: DLC-MB10/DLC-MB20/DLC-MC20
Headphone jack Active 3D Glasses: TDG-BT500A
(supports Subwoofer out)
DIGITAL AUDIO OUT Digital optical jack (Two channel linear PCM, Dolby Digital)
(OPTICAL)
L AN 10 BASE-T/100BASE-TX connector (Connection speed may differ depending on
the network environment. 10BASE-T/100BASE-TX communication rate and communication Operating temperature (32 ºF – 104 ºF) 0 ºC – 40 ºC
quality are not guaranteed for this TV)
USB/DLNA Refer to the i-Manual for supported formats * Screen size, dimensions and mass are approximate values.

AC adapter input (DC 19.5 V) • Optional accessories availability depends on countries/region/TV model/stock.
• Design and specifications are subject to change without notice.
• This set incorporates MHL 2.

CHECKING THE ACCESSORIES

- Remote Control (1)* - Assembling screws for Table-Top Stand
- Size AAA batteries (2)* (M5 × 16) (2)
- AC Power Cord (1) - Operating instructions and other documents
- AC Adapter (1) - Active 3D Glasses (battery included) (2)
- Cable Holder (1) - Wall-Mount Attachment (2)
- Table-Top Stand (1)*
* Refer to the model name printed
- Fixing screws for Table-Top Stand on the remote control.
(M5 × 16) (2)

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 SECTION 1 - SPECIFICATIONS AND LAYOUTS

BOARD LAYOUT

KDL-55W790B/55W800B SMART CORE BLOCK

BT MODULE HSC2-S BOARD

TUS BOARD
MAIN BOARD
(BAXL BOARD)

LD BOARD SWITCH
UNIT

WIRELESS
LAN CARD
SMART CORE

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 SECTION 1 - SPECIFICATIONS AND LAYOUTS

WIRE DRESSING

KDL-55W790B/55W800B SMART CORE BLOCK

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 SECTION 2 - TROUBLESHOOTING Self Diagnosis
Supported model

DIAGNOSING THE ERROR

StandBy LED
Before servicing the Television: Blink Count
Date and Time Display*
Diagnosis
1. Verify the TV has the symptom the customer indicated. Item

2. Check to see if the latest Software is installed.

SELF CHECK
a. If not, install the latest version.
000 RESERVED --------------------- --------------------- --------------------- 00
3. Determine the replacement part required. 000 RESERVED --------------------- --------------------- --------------------- 00
002 MAIN_POWE --------------------- --------------------- --------------------- 00
003 DC_ALERT --------------------- --------------------- --------------------- 00
VIEWING THE SELF CHECK DIAGNOSIS HISTORY 003 AUD_PROT --------------------- --------------------- --------------------- 00
When an error is detected, the Self Check screen records the number of 003 HDMI_EQ --------------------- --------------------- --------------------- 00
003 TU_DEMOD --------------------- --------------------- --------------------- 00
times the error occurred. This is helpful in confirming past occurrences of
004 VLED --------------------- --------------------- --------------------- 00
an error and for determining if an error is intermittent when the customer is 004 LD_ERR --------------------- --------------------- --------------------- 00
not sure what is causing the television to shut down. If the screen displays 005 HFR_ERR --------------------- --------------------- --------------------- 00
a “0”, no error has occurred. 005 TCON_ERR 120123132522 120123113645 --------------------- 02 Error Count
(00-99)
005 P_ID-ERR --------------------- --------------------- --------------------- 00
1. Press POWER to turn on the TV and then turn it off again. 006 BACKLITE --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
2. Press the following buttons on the Remote Commander within 1
007 FAN_ERR --------------------- --------------------- --------------------- 00
second of each other: 010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
DISPLAY Channel 5 Volume - POWER 102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00

NOTE: This differs from accessing Service Adjustments Mode (Volume +).
00345 000333 06789

Panel operation time by hour (MAX:65535)

Boot count (MAX:65535)
Total operation time by hour (MAX:65535)

*Format of Error History = YYMMDDhhmmss example 120123132522= Jan 23, 2012 13:25:22 (1:25:22PM)
NOTE: date and time must be set for this to work

SAMPLE SELF CHECK DIAGNOSIS PAGE

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 SECTION 2 - TROUBLESHOOTING

TRIAGE CHART
Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location.

1. Confirm the symptom from the customer. Red Dot: (Primary) Most likely defective part.
2. Select that symptom from the chart. Blue Triangle: (Secondary) Possible defective part.
3. Bring the primary component listed for that symptom.
4. Follow the associated flowcharts in the Training Manual to isolate the board.
5. Chart Color Code.

Symptoms - Shutdown. Power LED blinking No Smart

Video Remote Network Audio
red diagnostics sequences Power Core
Board
Reference No White Steady No Video Wireless Bluetooth
No Video
2X 3X 4X 5X 6X 7X 8X 9X Power lines or One of
All Inputs
No Remote can't can't No Audio No LED
LED dots Inputs connect connect

MAIN BOARD ▲  ▲ ▲   ▲ ▲   ▲ ▲ ▲  ▲
TUNER BOARD ▲ ▲  ▲   ▲
LCD PANEL    ▲  ▲
TCON ▲  ▲ ▲ ▲
HIR BOARD ▲ 
HSC2 BOARD ▲ 
LD BOARD  ▲
BT BOARD 
WIFI  
AUDIO/ BACK- SOFT-
Problem POWER LD TCON TEMP
POWER LIGHT WARE

*NOTE: REFER TO LCD PANELS SERVICE MANUAL IN REFERENCE LIBRARY DATABASE

FOR CORRECT REPLACEMENT PARTS BASED ON SERIAL NUMBER.

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 SECTION 2 - TROUBLESHOOTING

FLOWCHARTS AND DIAGRAMS

OVERALL BLOCK DIAGRAM

MAIN BOARD

HDMI 1 / MHL
HDMI
HDMI 2 /ARC L
SWITCH
HDMI 3 EQ AUDIO
HDMI 4 AMP
A/V
R
ETHER DECODER
ETHERNET
PHY VIDEO
LCD PANEL
USB PROCESS

USB USB
HUB HFR
LVDS
TCON

LED BACKLIGHTS

HEADPHONES
AUDIO
TUNER OUT
SWITCH AMP
TUNER BOARD DEMODULATOR
UNIT
ADC / DACAMP

VIDEO 1 CVBS
OPTICAL
VIDEO 2 CVBS/COMP AUDIO OUT

LOCAL DIMMING
TUNER LD
RF

BAXL

SMART CORE

IR RX
WIFI LED’s BT SWITCH
HIR UNIT

HSC2

AC IN AC ADAPTOR

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 SECTION 2 - TROUBLESHOOTING

POWER AND CONTROL BLOCK DIAGRAM

LD BOARD MAIN BOARD

CN2001 CN9101
+19.5V(12V) 30 21 29 30 GND
GND 29 30 25 29 GND
+19.5V(12V) 28 20 17 28 BL_ERR
+19.5V_HOLD(12V) 27 18 23 25 GND
GND 25 29 21 24 GND
+19.5V_SS(12V) 24 19 19 23 GND
GND 23 25 11 22 GND
GND 21 24 30 21 +19.5V(12V)
REG+12V 20 17 28 20 +19.5V(12V)
GND 19 23 24 19 +19.5V_SS(12V)
BL_ERR 17 28 27 18 +19.5V_HOLD(12V)
POWER_ON 16 11 20 17 REG+12V
AC_OFF_DET 15 12 1 16 GND
LD_MODE_SW 14 1 2 15 GND PANEL
STBY+3.3V 12 14 12 14 STBY+3.3V MODULE
GND 11 22 15 12 AC_OFF_DET
PWM_3 9 5 16 11 POWER_ON
IP_REF 8 8 4 9 LD_STBY
PWM_2 7 4 8 8 IP_REF
FB_REF 6 7 6 7 FB_REF
PWM_1 5 3 9 5 LD_PWM_3
LD_STBY 4 9 7 4 LD_PWM_2
PWM_0 3 2 5 3 LD_PWM_1
GND 2 15 3 2 LD_PWM_0
GND 1 16 14 1 LD_MODE_SW

AC_IN
1 DC-IN
DC IN
2 DC_GND

LD BAX

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 SECTION 2 - TROUBLESHOOTING

NO POWER FLOWCHART

No Power

Substitute 19.5V AC
Adaptor with another.

No No Check STBY 3.3V Yes

Does TV turn ON? Is red light blinking Pin 12 CN2001 Is Pin 12 CN2001 Main Board*
on front of TV? LD Board. on 3.3 volts?

Yes Yes No

See: Standby
AC Adaptor* LED Blinking LD Board
flowchart

*For Part Number information, refer to “Section 4 - Exploded View/Part Number Information” on page 19.

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 SECTION 2 - TROUBLESHOOTING

STANDBY LED BLINKING FLOWCHART

Protect
Shutdown.
Standby LED
Blinking

Yes
10X
9X Tuner Board*
HEM3 Board

Yes
2X Power Supply
Board*
No

No

Yes Main Board/

10X
8X HEM3 Board
Yes Wireless LAN Card*
3X Main Board*

No
No

No No No After a while
4X 5X 6X 7X Check ventilation

Yes Yes Yes Immediately

LCD Panel/ TCON* LCD Panel* Main Board*

LD Board* (LCD Panel) (LED Backlight)

*For Part Number information, refer to “Section 4 - Exploded View/Part Number Information” on page 19.

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 SECTION 2 - TROUBLESHOOTING

VIDEO DISTORTION FLOWCHART

Video Distortion

Lines
Is distortion Yes Improper or No Vertical lines Yes move when Yes
across entire missing wide-mode Main Board*
or bars?
screen? colors? changed?

No Yes No No

TCON*
Main Board*
(LCD Panel)

Yes
Any horizontal LCD Panel*
lines?

No

Any single or Yes

isolated vertical LCD Panel*
lines?

No

More than 1 Yes TCON*

vertical band? (LCD Panel)

*For Part Number information, refer to “Section 4 - Exploded View/Part Number Information” on page 19.

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 SECTION 2 - TROUBLESHOOTING

NO 3D VIEWING

3D Not Working

Press “3D” button on

Remote Commander
and select
“Simulated 3D”.

Double images No
displayed on Main Board*
screen?

Yes

View image with

known working
pair of Active
3D Glasses.

Confirm with another

No pair of Active Double images Yes
Double images Active 3D
3D Glasses/ become one/
become one? Glasses
One Touch Remote Remote works
Control? OK?

Yes No

Bluetooth
3D OK
Board*

*For Part Number information, refer to “Section 4 - Exploded View/Part Number Information” on page 19.

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 SECTION 3 - REPAIR INFORMATION

REPAIRING THE TV
If the latest Software does not correct the issue, complete the following: 3. Grasp and pull upwards on left and right side of Rear Cover to release
all hooks.
1. Verify the television has the symptom the customer indicated.
2. Replace part causing the symptom.
3. Install the latest version of Software (Required for ALL repairs).
4. Perform the required service adjustments and checks.
5. Verify the repair resolved the issue.

REMOVING THE REAR COVER 4. After releasing the hooks, firmly lift upwards as shown to detach
1. Place TV on a flat and steady surface in a standing position. Rear Cover from TV.

2. Locate and remove all screws from the Rear Cover.

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 SECTION 3 - REPAIR INFORMATION

REPLACING THE MAIN BOARD / TUNER BOARD

The Main Board used in these models is available for repair. For Part 5. Locate and remove screws from the Tuner Board and Main Board, then
Number information refer to Section 4 - Exploded View/Part Number lift to detach.
Information on page 19.

1. Disconnect Harness from the Main Board.

6. Install the new Main Board and/or Tuner Board and screws.
7. Reconnect the LVDS Cable and all other connectors.
2. Locate and disconnect all remaining connectors.

8. Update the Software.

3. Press down the 2 locking clips and pull LVDS cable to release.
After ALL repairs UPDATE the SOFTWARE to the latest version.
Instructions are included with the Software package on the Sony
website.
a. Insert the USB device with the latest Software into one of the TVs’
USB ports.

b. Connect TV to AC power.
4. Slide brackets to detach from Main Board.
c. Wait at least 20 seconds.

Side d. Press POWER on the remote to turn ON the TV.

Bracket

e. Wait until the Software update is completed.

9. To access Service Mode, turn TV ON and OFF again then press the
Under Bracket
following buttons within 1 second of each other:

DISPLAY Channel 5 Volume + POWER

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 SECTION 3 - REPAIR INFORMATION

10. When the DIGITAL Menu appears, press 2 until 002 MODEL 14. Press 1 until 003 MODELNAME displays.
category displays.

DIGITAL SERVICE
DIGITAL SERVICE 002 MODEL
002 MODEL 003 MODELNAME _________
000 BOARD CHECK

15. Press 3 until the model displayed matches the model of the TV.
11. Press 1 until 002 DEST item displays.
CAUTION: The Model Name can only be selected once. Be sure
to verify the information is correct before saving the changes.
DIGITAL SERVICE
16. Press MUTE then 0 to save the changes.
002 MODEL
002 DEST ATSC_UC_BASE
DIGITAL SERVICE
002 MODEL
CAUTION: If the incorrect Destination Data Value is selected, 003 MODELNAME KDL-55W800B
it may corrupt the Sofware requiring a Main Board replacement.
WRITE
12. Press 3 until the correct destination of the TV displays.
(Use the table below for reference). 17. Locate the Serial Number for the TV on the side of the Rear Cover.
Model Name Destination Data Value MODEL NO
KDL-55W790B US/CND ATSC_UC_BASE KDL-55W800B
KDL-55W800B US/CND ATSC_UC_BASE
SERIAL NO
5000001
13. Press MUTE then 0 to save the changes.

DIGITAL SERVICE 18. Press 1 until 004 SERIAL item displays.

002 MODEL
002 DEST ATSC_UC_BASE
DIGITAL SERVICE
WRITE SBTVD-T_BASE 002 MODEL
004 SERIAL

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 SECTION 3 - REPAIR INFORMATION

19. Press 0 to display the Serial Number Edit option. 24. Press 3 until STD option displays.

DIGITAL (MODEL) SERVICE DIGITAL SERVICE

SerialNumberEdit 002 MODEL
006 VAR_TYPE STD
*1 SerialNumber

20. Press to display the Serial Number input screen.

25. Press MUTE then 0 to save the changes.
DIGITAL (MODEL) SERVICE
SerialNumberEdit
DIGITAL SERVICE
*1 SerialNumber
Please Input serial number 002 MODEL
(0000000-99999999) 006 VAR_TYPE STD
_______
WRITE
CAUTION: The Serial Number can only be selected once. Be sure
to verify the information is correct before saving the changes. 26. Cycle AC Power (Unplug and plug AC Cord from the outlet).
21. Enter the Serial Number of the TV. 27. Access Service Mode, by pressing the following buttons within
1 second of each other:
NOTE: If the incorrect Serial Number is entered, press RETURN
to go back to the Serial Number input screen and re-enter
the correct number. DISPLAY Channel 5 Volume + POWER

22. Press to save the Serial Number. 28. When the DIGITAL Menu appears, press 2 until 002 MODEL
category displays.
DIGITAL (MODEL) SERVICE
SerialNumberEdit
*1 SerialNumber DIGITAL SERVICE
002 MODEL
5000001 WRITE 000 BOARD CHECK

23. Press 1 until 006 VAR_TYPE item displays.

DIGITAL SERVICE
002 MODEL
006 VAR_TYPE

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 SECTION 3 - REPAIR INFORMATION

29. Press 0 to select the 000 BOARD CHECK item. 31. Press RETURN then MUTE and 0 to save the changes.

DIGITAL (MODEL) SERVICE DIGITAL (MODEL) SERVICE

Board Check Board Check
1. Replace MAIN BOARD (and TUNER BOARD) 1. Replace MAIN BOARD (and TUNER BOARD)
2. Replace TUNER BOARD only 2. Replace TUNER BOARD only
WRITE
When replacing the Main Board and/or Tuner Board:
When replacing the Tuner Board only:
30. Press 1 to verify the Main Board replacement results.
32. Press 2 to verify the Tuner Board replacement results.
NOTE: Either one of the following messages indicates
a correct process.
DIGITAL (MODEL) SERVICE
DIGITAL (MODEL) SERVICE Board Check
OK
Board Check
TUNER BOARD OPTION: STANDARD
OK
TUNER BOARD OPTION: STANDARD
CAUTION: If the Tuner Board is a mismatch to the Main Board ,
a “NG: DIFFERENT KIND OF TUNER BOARD HAS BEEN
CONNECTED” will display.
DIGITAL (MODEL) SERVICE
Board Check 33. Press RETURN then MUTE and 0 to save the changes.
OK
TUNER BOARD OPTION: PCA / HTL
DIGITAL (MODEL) SERVICE
TUNER BOARD OPTION is changed correctly
Board Check
CAUTION: If the Main Board is a mismatch to the Tuner Board, 1. Replace MAIN BOARD (and TUNER BOARD)
a “NG: WRONG COMBINATION OF MAIN BOARD AND TUNER 2. Replace TUNER BOARD only
BOARD” will display. WRITE

KDL-55W790B/55W800B 16

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 SECTION 3 - REPAIR INFORMATION

34. Clear the Self Check screen. REMOVING THE SPEAKERS

a. Press POWER to exit Service Mode. 1. Press down the connector clip to disconnect from each Speaker, then lift
to detach.
b. Press the following buttons on the Remote Commander within
1 second of each other:

DISPLAY Channel 5 Volume - POWER

SELF CHECK

000 RESERVED --------------------- --------------------- --------------------- 00
000 RESERVED --------------------- --------------------- --------------------- 00
002 MAIN_POWE
003 DC_ALERT
--------------------- --------------------- --------------------- 00
--------------------- --------------------- --------------------- 00
REPLACING THE SWITCH UNIT
003 AUD_PROT --------------------- --------------------- --------------------- 00
003 HDMI_EQ --------------------- --------------------- --------------------- 00 1. Disconnect connector from Switch Unit, then release clips to detach.
003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED --------------------- --------------------- --------------------- 00
004 LD_ERR --------------------- --------------------- --------------------- 00
005 HFR_ERR --------------------- --------------------- --------------------- 00
005 TCON_ERR 120123132522 120123113645 --------------------- 02 Error Count

005 P_ID-ERR --------------------- --------------------- --------------------- 00

006 BACKLITE --------------------- --------------------- -------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
007 FAN_ERR --------------------- --------------------- --------------------- 00
010 EMITTER --------------------- --------------------- --------------------- 00 2. Install the new Switch Unit and connector.
101 VPC_WDT --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00

00345 000333 06789

c. To clear the error history and error count press 8 0 .

d. Press POWER to exit Self Check Mode.

35. Cycle AC Power (Unplug and plug AC Cord from the outlet).

KDL-55W790B/55W800B 17

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 SECTION 3 - REPAIR INFORMATION

REMOVING THE SMART CORE BLOCK

1. Disconnect 2 connectors from Smart Core Block. 5. Release 6 hooks on the sequence shown by pulling apart the Bottom
Cover to access the HSC2 Board.

6 4 3

5 2
1

2. Locate and remove 2 screws.

6. Unclamp 2 side clips from the HSC2 Board and lift as shown to detach.

HSC2 Board

3. Grasp Smart Core Block and carefully pull upwards, then disconnect
Harness to detach from Panel. 7. Release 4 hooks to remove the back cover from the front cover.
Locate and unclamp the side clips to detach the BT Module and
Wireless LAN Card.
Wireless
LAN Card

Smart Core Block

BT Module
4. Pull Bottom Cover on the direction shown to detach from Top Cover.
Top Cover

Bottom Cover

KDL-55W790B/55W800B 18

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 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

Components not identified by a part number or description The component parts of an assembly are indicated by the reference numbers in
TABLE TOP STAND are not stocked because they are seldom required for routine the far right column of the parts list and within the dotted lines of the diagram.
service.
NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential
mark are critical for safety. information. Specific instructions must be adhered to whenever these components are
Replace only with part number specified. repaired and/or replaced. (See Appendix A)

REF. NO. PART NO. DESCRIPTION

1 4-532-540-01 STAND, PIPE

2 4-462-165-02 STAND, NECK

KDL-55W790B/55W800B 19

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 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential

KDL-55W790B/55W800B mark are critical for safety.

Replace only with part number specified.
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)

REF. NO. PART NO. DESCRIPTION

63
51 4-534-702-01 REAR COVER
52 4-484-999-51 LABEL, UNDER TERMINAL
ORDER THIS PART WHEN REPLACING THE REAR COVER.
53 4-262-708-04 CLAMPER, CABLE
! 54 1-838-955-41 POWER SUPPLY CORD
55 1-492-733-31 AC ADAPTOR
56 4-484-997-01 LABEL, SIDE TERMINAL
ORDER THIS PART WHEN REPLACING THE REAR COVER.
64

57 1-798-510-11 SWITCH UNIT

65
58 4-528-973-01 BRACKET, UNDER
59 4-528-972-02 BRACKET, SIDE
62
66
60 1-858-963-11 SPEAKER BOX (LEFT)
61 4-533-562-01 BRACKET, SP (LEFT)
69

62 NA LCD PANEL
67
FOR ALL LCD PANEL AND TCON BOARD PART NUMBER
70
68 INFORMATION REFER TO THE LCD PANELS SERVICE MANUAL.
51

63 4-440-057-01 SHEET, THERMAL (AYU2)

ORDER THIS PART WHEN REPLACING THE MAIN BOARD.
61
59 64 4-256-454-02 SPACER (G A)
60
65 4-533-563-01 BRACKET, SP (RIGHT)
58 66 1-858-963-21 SPEAKER BOX (RIGHT)
67 A-1998-231-A TUS BOARD, COMPLETE
AFTER REPLACING THE TUNER BOARD, YOU MUST
52
53
UPDATE THE SOFTWARE TO THE LATEST VERSION.

56
68 A-1998-282-A BAXL BOARD, COMPLETE
55 AFTER REPLACING THE MAIN BOARD, YOU MUST
57 UPDATE THE SOFTWARE TO THE LATEST VERSION.

54
69 4-532-398-01 VESA, BRACKET RIGHT
70 4-532-397-01 VESA, BRACKET LEFT

KDL-55W790B/55W800B 20

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 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential

SMART CORE BLOCK mark are critical for safety.

Replace only with part number specified.
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)

REF. NO. PART NO. DESCRIPTION

101 4-474-893-01 FRONT COVER

102 1-492-760-12 BT MODULE
101

103 4-474-894-01 BACK COVER

104 1-458-723-11 WIRELESS LAN CARD

102 105 4-474-892-01 TOP COVER

106 A-1969-162-A HSC2 BOARD, MOUNTED
107 4-474-888-02 BOTTOM CASE
103

104

105

106

107

KDL-55W790B/55W800B 21

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 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential

CONNECTORS mark are critical for safety.

Replace only with part number specified.
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)

REF. NO. PART NO. DESCRIPTION

151 1-848-111-11 (LVDS) FFC WITH CONNECTOR 51P

152 1-910-804-78 HARNESS ASSEMBLY
153 1-910-804-77 CONNECTOR ASSEMBLY 30P

151
153

152

152

KDL-55W790B/55W800B 22

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 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential

SCREWS mark are critical for safety.

Replace only with part number specified.
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)

P/N DESCRIPTION KDL-55W790B/55W800B

Rear Cover - SP Bracket (6), Rear Cover - SmartCore (1),

2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3 Rear Cover - Bracket Side (1), Rear Cover - Bracket Under (1)

2-990-421-41 SCREW (+PSW) (M3X6) Main Board (6), SP Bracket - Panel (10)

4-256-393-11 SCREW, +PSW M3X6 W12 Tuner Board (4), Main Plate - Back Chassis (6)

2-580-608-01 SCREW, +PSW M5X16 Stand - TV (4)

4-457-815-02 SCREW, +PSW M3X6 STEP Rear Cover - Panel (8)

SmartCore - Vesa Bracket (2), Vesa Bracket - Panel (2),

2-580-602-01 SCREW, +PSW M4X12
SP Bracket - Panel (2)

KDL-55W790B/55W800B 23

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 SECTION 5 - ACCESSORIES/PART NUMBER INFORMATION
ACCESSORIES AND PACKAGING OPTIONAL ACCESSORIES
PART NO. DESCRIPTION PART NO. DESCRIPTION

4-449-743-01 SCREW, +PSW M5X16 4-414-470-01 SUPPORT BELT KIT

(SCREWS TO ATTACH TABLE TOP STAND TO LCD TV)
For product protection and safety reasons, Sony strongly recommends
that you use the screws provided with the TV.
REMOTE COMMANDER
CAUTION: These screws cannot be used to secure the TV
PART NO. DESCRIPTION
to the Wall Mount Brackets.
1-492-766-11 REMOTE COMMANDER (RM-YD102)
4-534-336-01 WALL MOUNT BKT ASSEMBLY
(KDL-55W800B ONLY)
2-580-611-01 SCREW, +PSW M6X16
(KDL-55W800B ONLY)
(SCREWS TO ATTACH BRACKET VESA TOP TO LCD TV)

1-458-628-41 3D GLASSES (SINGLE KIT)

4-534-696-01 ATTACHMENT, WALL MOUNT

4-536-115-11 MANUAL, INSTRUCTION

4-448-554-13 MANUAL, INSTRUCTION (3D GLASSES)

4-460-760-01 CASE, BATTERY (3D GLASSES)

4-460-761-01 PAD, NOSE (3D GLASSES)

MISCELLANEOUS
PART NO. DESCRIPTION

3-674-673-22 STOPPER (A)

7-600-031-97 TAPE (3M 1350FB-1) 15MMX66M BLK

7-600-031-96 TAPE (3M 1350FW-1) 15MMX66M WHT

3-299-071-08 FLYER, SAFETY

KDL-55W790B/55W800B 24

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 APPENDIX A: ENCRYPTION KEY COMPONENTS
Encryption key components developed by Sony Corporation contain confidential information and shall be handled under the non-disclosure obligations provided
in the applicable agreement with Sony Corporation (and/or its subsidiary).
As part of this agreement specific instructions must be adhered to whenever a Circuit Board containing encryption key components is repaired and/or replaced
pursuant to the following:
1. In the service manual the Circuit Board(s) containing encryption key components shall be identified with a red outline and a .
2. Only repair boards or components listed in the service manual shall be utilized for replacement and/or repair.
3. Disassembly, decryption or reverse-engineering component(s) is strictly prohibited.
4. Any board in which the Servicer replaces an encryption key component must be placed back into the set it orignally came from and the replaced
defective component MUST BE DESTROYED. Boards cannot be swapped.
5. If a Circuit Board identified with a red outline and a in the service manual is deemed to be defective:
a. and if a core charge is imposed and is covered under the product warranty, the defective un-repaired or modified board MUST BE RETURNED to
Sony.
b. and if the core charge is NOT covered under the product warranty, the defective un-repaired or modified board MUST BE DESTROYED.
6. If a unit is destroyed (such as field scrap), the Circuit Board identified with a red outline and a in the service manual MUST BE DESTROYED.

is a trademark of Sony Electronics.

Reproduction in whole or part without written permission is prohibited. All rights reserved.
Sony Corporation
Sony LCSC English
Technical Services 2014DJ74WEB-1
9-888-601-01 Service Publications Department © 2014.04

KDL-55W790B/55W800B A-1

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