Question 1

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Relationship conflict is best described as conflict about:

Select one:
a. tasks and the work to be done.
b. procedures, processes, and how the work should be done.
c. personalities, often involving anger and ego clashes.
d. ideology, philosophy, and fundamental belief systems.

Question 2
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Task conflict is best described as:

Select one:
a. tasks and the work to be done.
b. procedures, processes, and how the work should be done.
c. personalities, often involving anger and ego clashes.
d. ideology, philosophy, and fundamental belief systems.

Question 3
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Team members high in motivation to acquire relationship-threatening information, or “MARTI”:

Select one:
a. make more sinister attributions about their coworkers behaviors and intentions.
b. are more likely to include prospective group members in joining their group.
c. plan to accept newcomers to their group.
d. have lower levels of relationship conflict.

Question 4
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__________ centers on disagreements that team members have about how to approach a task and
who should do what.

Select one:
a. Proportional conflict
b. Task conflict
c. Perceptual conflict
d. Process conflict

Question 5
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Greater amounts of relationship conflict in a team are associated with lower levels of __________,
and negatively associated with __________.

Select one:
a. social loafing; team power
b. performance; team effectiveness
c. education; cognitive functioning
d. compliance; financial stability

Question 6
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Tom and Tim are in a five-person team. Tim perceives that the team’s recent arguments pertain to
team tasks. Tom does not detect such overtones of conflict in task discussions. The fact that they
don’t see conflict in the same way is an example of __________ conflict.

Select one:
a. perceptual
b. process
c. task
d. proportional

Question 7
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A team that has a large representational gap has:

Select one:
a. success in enticing other team members to adopt their position.
b. a majority of members who privately agree with the minority.
c. disagreements about how to approach a task and who should do what.
d. inconsistent views and mental models about the definitions of the team’s problem or task.

Question 8
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Of the two ways which majorities and minorities influence their teams, which of the following is the
best example of indirect influence?

Select one:
a. Sarah convinces Holly and Sue to adopt her position on their team project.
b. Holly changes her behavior due to Sarah’s influence.
c. Even though Sarah has convinced two members of the team to agree with her views, seven of the
ten team members privately agree with Bob’s minority viewpoint.
d. Sarah talks to Carl to try and convince him to understand and agree with her viewpoints on the
project. Carl doesn’t agree right away, but after thinking about it for a week, he decides that Sarah’s
view is best.

Question 9
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When people change their attitudes as a result of direct influence or pressure, this is referred to as:

Select one:
a. the sleeper effect.
b. team power.
c. conversion.
d. compliance.

Question 10
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__________ is the term used to describe a person’s change in attitude and behavior as a result of
their own thinking about a subject, and is more stable than an attitude change induced by peer
pressure.

Select one:
a. Direct influence
b. Interest-based approach
c. Compliance
d. Conversion

Question 11
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Which of the following statements is TRUE about minorities in teams?

Select one:
a. When minorities in a group express a differing opinion, the minority’s opinion distracts the group
in a negative way.
b. Groups who have been exposed to the minority dissenting opinion search for less information on
an issue.
c. People exposed to minority opinions experience a decrease in their level of integrative thought.
d. When minorities in a group express a differing opinion, the general level of cognitive activity in the
group increases, and group members engage in more message scrutiny.
Question 12
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How does “minority influence” benefit a team?

Select one:
a. Statistical minorities simulate greater thought about issues.
b. Statistical minorities increase convergent thinking skills in a team.
c. Statistical minorities are effective in decreasing divergent thinking in a team.
d. Statistical minorities who are not harassed by the majority are more likely to be perceived as
courageous.

Question 13
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People who persist in the face of hardships and ridicule are viewed as particularly sincere, confident,
and courageous, given that they are willing to risk social censure. The reason why harassed
minorities are viewed in this positive way is known as the __________.

Select one:
a. sleeper effect
b. indirect influence
c. courage hypothesis
d. norms of fairness

Question 14
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With regard to conflict in different cultures, which of the following is NOT true?

Select one:
a. Language barriers in multicultural teams increase the likelihood of relationship conflict.
b. Americans and East Asians believe in addressing task conflict proactively.
c. East Asians are more likely than Americans to join a talented group that is known to have high-
relationship conflict.
d. Americans are more likely than East Asians to join a talented group that is known to have high-
relationship conflict.

Question 15
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What type of conflict stimulates divergent thinking in teams?

Select one:
a. Relationship
b. Process
c. Task
d. Perceptual

Question 16
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According to the empirical research on convergent and divergent thinking, which statement is true:

Select one:
a. groups are better than individuals at convergent and divergent thinking.
b. individuals are better than groups at convergent and divergent thinking.
c. groups are better than individuals at convergent thinking; individuals are better at divergent
thinking.
d. groups are better than individuals at divergent thinking; individuals are better at convergent
thinking.

Question 17
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Janusian thinking refers to the ability to cope with, and even welcome, conflicting ideas, paradoxes,
ambiguity, and doubt. Which of the following techniques is a way to stimulate this type of thinking?

Select one:
a. Quickly judging ideas upon their creation.
b. Asking questions with definitive answers.
c. Asking open-ended questions.
d. Thinking of ideas that are possible to execute.

Question 18
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Companies that engage in more exploration rather than exploitation may:

Select one:
a. suffer the costs of experimentation without gaining any of its benefits.
b. exhibit fewer underdeveloped ideas.
c. gain distinctive marketplace competencies.
d. lead to strengthening their skills in idea editing and refinement.

Question 19
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Leaders who provide their teams with a great deal of __________ and __________ provide an
environment that fosters creativity.

Select one:
a. dependence; cohesion
b. detachment; Janusian thinking
c. rationality; logic
d. autonomy; freedom

Question 20
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James March distinguished two types of processes that companies use to develop product ideas:
exploration and exploitation. Exploration usually involves getting out of one’s usual domain and
exploring new areas for ideas. In contrast, exploitation refers to finding a use for those new ideas.
What type of activity is associated with the exploitation of an idea?

Select one:
a. Experimentation
b. Play
c. Implementation
d. Innovation

Question 21
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All of the following are part of the original rules of brainstorming first proposed by Osborn EXCEPT:

Select one:
a. expressiveness.
b. evaluation.
c. quantity.
d. building.

Question 22
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Osborn advocated brainstorming, not just because a group of people ideating could come up with a
large quantity of ideas, but also because:

Select one:
a. ideas generated by one person in a team could stimulate ideas in other people in a synergistic
fashion.
b. group brainstorming is more efficient than solitary brainstorming.
c. people work harder in a group than they would alone.
d. people’s desire to be liked would motivate them to develop highly similar ideas.

Question 23
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The empirical research on brainstorming has conducted decades of research comparing the
performance of brainstorming teams with nominal groups. The major conclusion is that:

Select one:
a. nominal groups excel over brainstorming teams in terms of quantity and quality.
b. brainstorming teams excel over nominal groups in terms of quantity and quality.
c. nominal groups excel in terms of quantity; brainstorming teams excel in terms of quality.
d. nominal groups excel in terms of quality; brainstorming teams excel in terms of quantity.

Question 24
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The key threats to creativity include all of the following EXCEPT:

Select one:
a. social loafing.
b. conformity.
c. production blocking.
d. social striving.

Question 25
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People on a team may be somewhat apprehensive about expressing their ideas because they are
concerned about others judging and evaluating them. The desire to be liked and have opinions that
fit in with the group is best termed:

Select one:
a. social loafing.
b. production blocking.
c. group entitativity.
d. conformity.