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  • Bibliography: (July)

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    This document contains a bibliography of 71 sources related to service quality. The sources cover a wide range of topics including customer satisfaction, service quality measurement, SERVQUAL models, expectations versus perceptions of quality, and delivery of quality service. The references were published between 1980 and 2009 and include journal articles, books, and websites. The majority of the sources focus on conceptualizing and measuring service quality from the perspectives of both businesses and customers.

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    This document contains a bibliography of 71 sources related to service quality. The sources cover a wide range of topics including customer satisfaction, service quality measurement, SERVQUAL models, expectations versus perceptions of quality, and delivery of quality service. The references were published between 1980 and 2009 and include journal articles, books, and websites. The majority of the sources focus on conceptualizing and measuring service quality from the perspectives of both businesses and customers.

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    19 views6 pages

    Bibliography: (July)

    Uploaded by

    gokilnath
    This document contains a bibliography of 71 sources related to service quality. The sources cover a wide range of topics including customer satisfaction, service quality measurement, SERVQUAL models, expectations versus perceptions of quality, and delivery of quality service. The references were published between 1980 and 2009 and include journal articles, books, and websites. The majority of the sources focus on conceptualizing and measuring service quality from the perspectives of both businesses and customers.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 6

    Bibliography

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    66
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