TRIKUTA DEGREE COLLEGE

INTERNSHIP REPORT
ON
EMPLOYEES’s JOB SATISFACTION IN ELLAQUAI DEHATI BANK

SUBMIT IN PARTIAL FULLFILLMENT FOR THE AWARD OF

DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION
SUBMITTED BY:
MOHIT BHAT
UNIVERSITY ROLL NO:
501550007

SESSION -2018-2019
 INTRODUCTION AND HISTORY OF E.D BANK
 SERVICES AND PRODUCTS
 SWOT ANALYSIS
 INTROIDUCTION TO TOPIC
 QUESTIONNAIRE
 RESEARCH AND METHOLOGY
 DATA ANALYSIS
 DATA INTERPRETATION
 FINDINGS
 RECEMMENDATIONS
 BIBLIOGRAPHY
 DECLERATION

I hereby declare, that the project report on the topic

“Employee’s satisfaction in Ellaquai dehati bank”,
That was given to me has been completed under the guidance and support
Of Mrs Vidhu koul

The representation of the project report is based on my

Personal findings, observations, and visit to several organisations
Private as well as public, communication with the employees/officials/
Customers and also consultation with secondary sources. The
Information and data provided are really true to the best of my
Knowledge and belief.
 Acknowledgement
The success and final outcome of this project required a lot of guidance and
assistance from many peoples and I am extremely privileged to have got this all
along the completion of my project. All that I have done is only due to
supervision and assistance and I would not forget to thank them.

I respect and thank Mrs Vidhu ma’am, for providing me an opportunity to do

Project work in Srinagar, J&k, and giving me support and guidance which made
me complete the project duly. I am extremely thankful to her for providing
such a nice support and guidance. I take this opportunity to express my sincere
gratitude to Mrs Vidhu koul for being guide as mentor and philosopher of B.B.A
program.

I owe my deep gratitude to our project guide Mrs.Vidhu koul, who took keen
interest project work and guided us all along, till the completion of our project
work by providing all the necessary information for developing a good system.

I would not forget to remember “Ellaquai dehati bank” for their

encouragement and more over for their timely support and guidance till the
completion of my project work.

MOHIT BHAT
 PREFACE
The project report has been prepared in partial fulfilment of the requirement
for the subject practical studies of the programme B.B.A in employee’s job
satisfaction in year 2018 -2019
For preparing the project report, I have visit the ED BANK during the suggested
duration for 28 days, to avail the necessary information .The blend and
learning of knowledge acquired during my practical studies at the bank is
presented in this project report.
The rationale behind visiting the bank and preparing the project report is to
study the history, development, contribution of bank in the growth of an
economy and its functional areas like marketing sector, human resource
department and other areas.
The information presented in this report is obtained from sources like banks
website, banks personnel, banks reports, and other literature.
 INTRODUCTION TO THE INDIAN BANKING SYSTEM

The Indian Banking system has a large geographic and functional coverage.
Presently the total asset size of the Indian banking sector is US$ 270 billion with
a branch network exceeding 66,000 branches across the country. Revenues of the
banking sector have grown at 6 per cent CAGR over the past few years to reach
a size of US$ 15 billion. While commercial banks cater to short and medium term
financing requirements, national level and state level financial institutions meet
longer-term requirements. This distinction is getting blurred with commercial
banks extending project finance. The total disbursements of the financial
institutions in 2001 were US$ 14 billion.
BANKING

Banks are the institutions where those who have some savings can keep their
money in the form of deposits & those who need money borrow money on
payment of interest with certain conditions that assure recovery of the borrowed
money. The rate of interest charged by the bank from its borrower is usually
higher than what it pays to the depositor.
In addition to the safe money keeping of depositor and money lending to the
borrower a bank also helps people in many kinds of money transactions. In brief
the main functions of bank are:-
 Receiving money from the depositors
 Lending money on demand
 Transferring money from one place to another
 Receiving payment for public utility services such as telephone bills,
house tax etc
 Renting safe deposits locker for safe custody of valuables
 Helping travellers and tourist by providing travellers cheques and foreign
currency etc.

The various types of account provided by the bank are as follows:-

 Saving account
 Current account
 Term or fixed deposits
 Recurring deposits
 PROFILE

 Incorporated in 16 OF JULY 1979 as a Govt bank.

 Governed by the Companies Act and Banking Regulation Act of India.

 Regulated by the Reserve Bank of India and SEBI.

 Listed on the National Stock Exchange (NSE) and Bombay Stock

Exchange (BSE)

 Rated "P1+" by Standard and Poor- CRISIL connoting highest degree of

safety.

 Four decades of uninterrupted profitability and dividends

 HIGHLIGHTS OF ELLAQUAI DEHATI BANK

 Over 98% of the business computerized

 Internet banking, SMS and mobile banking provided.

 Anywhere banking, telebanking and swift banking provided.

 ATMs connected globally to all master networked ATMs.

 Mobile ATM services available first of its kind in northern India

 Own credit card

VISION OF THE BANK

 CORRUPTION FREE INDIA.

 TO INCREASE THE WEALTH OF SHAREHOLDERS.

MISSION OF THE BANK

 TO BE SOCIALLLY RESPONSIBLE ORGANISATION.
 TO WORK FOR IMPROVING THE STANDARD OF LIFE OF ALL OUR
CUSTOMERS.
 TO DEDICATE OURSELVES FOR OVER ALL DEVELOPMENT OF
RURAL J&K.
 TO ACHIEVE STANDARD GROWTH OF BUSINESS &
PROFITABILITY & EXCELLENCE INCUSTOMER CARE THROUGH
CONTINIOUS SKILL UP GRADUATRION OF STAFF & USE OF ART
TECHNOLOGY.
Ellaquai Dehati Bank is a RRB established on 16th
of July 1979 under the RRBs Act1976. Govt. of
India, State Bank of India, and Govt of Jammu &
Kashmir are the joint owners of the Bank. The
Bank has its presence in both the divisions of the
State and has at present a network of 133
Branches and six extension counters spread
across thirteen districts of the State. (Srinagar,
Budgam, Ganderbal, Anantnag, Pulwama,
Shopian, kulgam, Jammu, Udhampur, Reasi.
Ramban, Doda, and Samba).
Over the years, the role of Regional Rural Banks
has assumed greater significance in view of the
increased focus on the development of the
agriculture sector and rural economy. Our Bank
has fine-tuned its strategies to fulfil the role of a
rural financial institution.
The State of Jammu and Kashmir is the most
beautiful state in the country, surrounded by the
mighty Himalayas and many other lofty mountain
ranges. The state is blessed with deep valleys and
numerous scenic spots, gardens and hill stations.
Tourism is the backbone of economy for the
Kashmir valley and Ladakh region whereas
pilgrimage tourism is boosts the economy of the
Jammu region.
 The Population of Jammu and Kashmir according
to the 2011 census stands at about 12 million,
making it the 19th most populated state in India.
The state is located in the northern part of the
country and forms the northern boundary of the
country. The state is spread over an area of about
220000 sq. km. making it the 10th largest state in
the country in terms of area.
The density of population per sq. Km. is about 56
and fairly below the national average. This is
mainly due to snow clad hills and mountain
ranges in the majority part of the state. The
literacy rate in the state is about 68%.The sex
ratio in Jammu and Kashmir leaves a lot to be
desired as it lags behind the national average by
a huge gap.
Srinagar is the summer Capital and Jammu the
winter Capital of the State. The languages spoken
in the Jammu and Kashmir state includes
Kashmiri, Dogri, Punjabi, Gojri, Pahari, Ladakhi,
Dardi, Shina, Shirazi, Balti, Baderwahi, Kishtwari,
Bhoti and Paddri. In total Jammu and Kashmir
state comprises of 22 districts. The State
comprises of three regions namely Jammu,
Kashmir and Ladakh having distinct geographical
outlook and agro climatic zones.
Each zone having its own characteristics that
largely determine the cropping pattern and
productivity of crops. Paddy is the main crop of
Kashmir, followed by maize, oilseeds, pulses,
vegetables, fodder and wheat. In Jammu region,
wheat is the prominent crop followed by maize,
paddy, pulses, oilseeds, fodder, vegetables and
other crops while in Ladakh, barley is the major
cereal crop followed by wheat. State also has the
honour of being amongst the world's few places
where quality saffron is cultivated. Pampore
tehsil of district Pulwama, which is situated at a
distance of 15 kilometres from Srinagar, is
famous for its high grade saffron in the world.
Saffron is also grown, though on a limited scale in
Kishtwar district of Jammu region. Banking
Facilities in the State are well-structured and an
efficient network of financial institutions helps
to boost the economic growth. These
financial institutions provide credit to all
sections of the society and for infrastructure
projects at reasonable rates. After
liberalization the international financial
institutions transformed the conservative
financial sector to a dynamic one.
Ellaquai Dehati Bank is blessed with a loyal
and valued customer base of 6, 75,000.
 PRODUCTS
 ATM CARDS
 DIRECT BENEFIT TRANSFER
 RTGS
(Real time gross settlement – transfer of money
above 2, 00,000)
 NEFT
(National electronic funds transfer –transfer of
money below 2, 00,000)
 ACCOUNT PORTABLITY
 AGRICULTURAL LOANS
 EDUCATIONAL LOANS
 HOME LOANS
 GOLD LOANS
 CAR LOANS
 DOMESTIC DEPOSITS
 CUSTOMER MANAGEMENT
  BASIS OF PREPRATION
The financial statements have been prepared under the historical costs
convention confirming to generally accepted accounting principles(GAAP) in
India ,which comprises statutory provisions of applicable laws including that of
banking regulations act and RBB act 1976,RBI and sponsored bank (SBI)
guidelines, accounting standards, notes issued by (ICAI)institute of chartered
accounts of India.
 USE OF ESTIMATES
The use of financial statements requires management to make estimates and
assumptions for considering the reported assets and liabilities (including
contingents) as on date of financial statements and the income and expenses
for the reporting period management believes that the estimates used in the
preparation of financial statement are prudent & reasonable.
 INCOME RECOGNITION
Income and expenditure are accounted for on accrual basis unless otherwise
stated.
a) Interest and other incomes on advances classified as non – performing
assets are recognized to the extent realized in accordance with guidelines
issued by RBI.
b) Recovery in non-performing advances is appropriated first towards the
interest included the derecognized interest & thereafter towards (i) arrear in
instalments of term loans (ii) irregularities in other accounts.
c) Deposits on maturity are auto renewed by the system and interest is paid at
applicable rates less by penal interest at the time of premature encashment.
d) Income from sale of mutual funds, fees, commission, locker rent,
&insurance claims are recognized on realisation basis.
e) Unforeseen expenses are accounted for in the year of payment.
f) Stationary issued to branches has been considered as consumed.

 PROFIT AND LOSS ACCOUNT

The net profit /loss disclosed in the profit /loss account is after providing for
a) Provision against advances
b) Amortization on investment
c) Other usual and necessary provisions.
 ADVANCES AND PROVISIONS THEREON
a) Loans and advances are classified as performing and non-performing, based
on the guidelines issued by RBI.Non-performng assets (NPA) is classified into
sub –standards, doubtful and loss assets, based on criteria stipulated by RBI.
b) Provisions are made for NPA’s as per the guidelines prescribed by the
regulatory authorities.
c) Amounts recovered against debts written off in earlier years are recognized
as revenue for the year.
 INVESTMENTS
a) Keeping in view the statutory obligations of the bank, investments have
been made as per the guidelines of RBI, NABARD (national bank for agricultural
and rural development) & sponsored bank SBI.
b)investment have been valued at their original costs less amortization
wherever these are purchased at the premium and where they have been
purchased at discount, the discount is adjusted over the remaining life of the
security proportionately.
e) Investments in mutual funds have been valued at cost.
  FIXED ASSETS AND DEPRECIATION
a) Fixed assets are carried at cost less accumulated depreciation.
b) Cost includes cost of purchase and all expenses such as site preparation,
installation costs and professional fees incurred on the assets before it is put to
use .subsequent expenses incurred on assets put to use is capitalised only
when it increase the future benefits from such assets or their functioning
capability.
c) The bank has charged the rates and method for charging depreciation on
fixed assets from the quarter ending 31st march 2017.
d) Items costing less than 1000/-each are charged off in the year of purchase.
AUDIT OF E.D BANK
Audit should done on the basis of RFIA (risk focused internal audit)
RFIA SYSTEM ANANYLSIS:-
GRADE SCORE RANGE
EXCELLENT 750 & ABOVE
GOOD 650 - 749
SATISFACTORTY 500-749
UNSATISFACTORY BELOW 500

SCORE DISTRIBUTION FOR CORE PARAMETERS

 BUSINESS DEVELOPMENT -230
 CREDIT RESK MANAGEMENT – 250
 OPERATIONAL RISK MNAGEMENT -460
 EXTERNAL COMPLIANCE-60
 TOTAL =1000
DURING 2018 -2019 about 37 branches were audited out of
05 branches – excellent
30 branches –good
02 branches-satisfactory

AUDIT
35

30

25

20

15 30

10

5
5 2
0
EXCELLENT GOOD SATISFACTORY
I.NSURANCE POLICY

All the assets charged to bank should be fully insured by borrower against fire,
floods, cyclones, earthquakes, other natural calamities.
The machinery and all fixed assets should be purchased out of term loans to be
insured for full market value.
SECURITY DOCUMENTS
GUARANTEE AGREEMENT
MORTGAGE AGREEMENT
AGREEMENT OF LOANS
ANY OTHER DOCUMENT

AGRREMENT
OF LOANS
ANY OTHER
DOCUMENT

GUARANTEE
AGREEMENTS
SECURITY
DOCUMENTS

MORTGAGE
AGREEMENT
 INSPECTION:-
The bank inspects the business first they visit to the factory or business to
check the stocks, books of accounts equipment’s time to time which is
specified in the agreement deed.

KYC DOCUMENTS
 LETTER OF ARRANGEMENT (2 COPIES)
 AGREEMENT OF LOANS (2 COPIES)
After, meeting the instalments with banks then the proprietor or the company
is able to withdrawn its profits otherwise restricted to withdrawn their profits.
REQUIREMENTS FOR GRANTING BUSINESS LOANS:-
On the basis of size, nature, scale, of business
Loans are given to business for fixed period of time like 5 years.
The fixed rate of interest is charged upto13%.
If a business man do not provide fixed rate of interest or repayment
of loans to banks, then the bank will add 2% of interest on the entire
amount.
Requirement of loan sanction
FUND BASED LIMIT
Raw material
Semi –finished goods
Finished goods - 25%
Components & spares
Export packaging credit
Term loans
NON –FUND BASED LIMIT
LETTER OF CREDIT
BANK GUARRANTS
FUND BASED LIMIT

NON -FUND BASED LIMIT

• LETTER OF
• RAW CREDIT
MATERIAL
SEMI-FINISHED
GOODS • BANK
GUARRANTS
• FINISHED
GOODS
• COMPONENTS
& SPARES

REQUIREMENT OF LOAN SANCTION

 KYC( KNOWN YOUR CUSTOMER)
 VOTER CARD
 IDENTITY CARD
 DRIVING LICENCE
 SALARY CERTIFICATE
 ELECTRICITY BILL
 TELEPHONE BILL
 BANK ACCOUNT STATEMENT
 RATION CARD
 CREDIT CARD STATEMENT
 POST OFFICE IDENTITY CARD
 LETTER FROM REPUTED EMPLOYEE
 PAN (PERMANENT ACCOUNT NUMBER) CARD
 ADHAR CARD
 BANK AADHAR
ACCOUNT ELECTRICITY BILL
STATEMENT CARD

RATION CARD
PAN RATION
CARD CARD

SALARY
TELEPHONE DRIVING CERTIFICATE
BILL LICENCE
 PUNJAB
NATIONAL BANK

J&K BANK • HDFC BANK

BANK OF
BARODA

• JK GRAMEEN BANK
AXIS BANK
SWOT ANALYSIS

(STRENGTH, WEAKNESS, OPPORTUNITY, THRAET)

STRENGT AND WEAKNESS

Table: Internal environment analysis of ED BANK

S.No Features PERFORMANCE

Major strength Minor strength

Major weaknessMinor weakness

1. Company’s goodwill 

2. Customer satisfaction 

3. Lower interest rates 

4. Wide branch network 

5. Infrastructure 

6. Active service team 

7. Marketing practices 

8. Charges 

9. Advertising 

10. Local staff &culture 

11. ATM’S 

12. Customer base 

 OPPORTUNITY
 Attracting dissatisfied customers of other banks.

 Expanding reach to rural areas by offering door- to door service.

 Providing information to customers about FSP’s.

 Providing better services to the valued customers.

 Awaring those customers who are not aware of these benefits.

 THREAT

 Competition from other banks.

 Attractive discounts offered by the competitor banks.

 Dissatisfied customers of the bank.

 Better interest rates available in the market offered by the other banks.

 More customer satisfaction provided by the private banks.

 INTRODUCTION
TO
FINANCIAL SERVICES DEPARTMENT
OF
ELLAQUAI DEHATI BANK

FINANCIAL SERVICES DEPARTMENT OF E.D.BANK

The Financial Services Department of Zonal Office SRINAGAR has the

responsibility of coordinating between the branches – customers – head office
(NIRMAAN COMPLEX, SRINAGAR).The department deals with all third party
products and markets them through its respective branches.

Like other banks Ellaquai dehati BANK also provides “FINANCIAL

SERVICES PRODUCTS” to their customers, so that the transactions can be
easily done without spending extra time. These are the extra benefits that a bank
provides to its customer, so that the customer can have all the details of the
transactions made by them without visiting to the branch. These FINANCIAL
SERVICES includes:

1. Insurance:
2. Debit cards
3. Credit cards
4. POS machine
5. Mutual Funds
6. E-banking
FINACIAL SERVICES OF
E.D.BANK
ACCEPTING DEPOSITS

DEBIT CARDS
POS MACHINE

MUTUAL FUNDS
E-BANKING
 INTRODUCTION TO
CREDIT CARD

CREDIT CARD

A credit card is part of a system of payments named after the small plastic card
issued to the users of the system. It is a card entitling its holder to buy goods
and services based on the holders promise to pay of these goods and services.
The issuer of the card grants a line of credit to the consumer (or the user) from
which the user can borrow money for payment to a merchant or as a cash
advance to the user.
A credit card is different from a charge card requires the balance to be paid in
full each month. In contrast, credit cards allow the consumers to ‘revolve’ their
balance, at the cost of having interest charged. Most credit cards are issued by
local banks or credit unions, and are the shape and size specified by the
ISO/IEC 7810 standard as ID-1.

Features of credit cards:

It is a piece of plastic about 3.5x2 inches in size. Some of the features of credit cards
are as below:
LOGOS:

The card carries logos of the card association (rupay card) as well as that of the issuing
bank (J&K, ICICI, HDFC and so on) in the front of the card.

NUMBER:

The card number is embossed in the front. This is usually a 16-digit number. The first
number symbolizes the major industry. Banking industry cards usually start with 4,5 or
6. The first six digits identify the issuing organization. The next nine digits denote the
individual’s account number. The last digit is a check digit.
 NAME:

Also embossed on the front of the card in the name of the cardholder.
EXPIRY DATE:

The date till which the card is valid is embossed on the front of the card.
MAGNETIC STRIPE:

There is a magnetic stripe (called magstripe) running through the length on the card on
the reverse. This contains the identification information of the card which is
transmitted during a transaction.
CVV NUMBER:

This is a three digit number that appears on the reverse of the card after the 16-digit
card number.
CONTACT NUMBER:

On the reverse of the card the issuing bank’s contact numbers are printed. The
cardholder can call these numbers for any card related queries.
SIGNATURE:

There is a space below the magnetic stripe where the cardholder is mandatory to sign.

Secure code:

A Master card secure code is also provided to the customers of the bank. It is a very
important because it protects their customers at that time when they are doing online
shopping. As we know that credit card can also be mis-utilized by anyone so in order to
prevent their customers, they have to fill their secure code in the Gate Way of the Ellaquai
dehati Bank during online shopping.

Using E.D Bank’s Credit Card is extremely simple. After making the transaction or
availing of the service provided by the Merchant Establishment, present E.D Bank‘s
Credit Card.

Upon processing the Card transaction, the Merchant will request the customer to sign a
charge slip (refer to the image alongside). This contains details about the amount to be
billed to customer E.D Bank Credit Card. Please check and confirm that all details have
been correctly filled in.
Should customer wish to leave a tip or miscellaneous charge, he/she can do so by filling
in the same on the charge slip. After filling in this section, in the interest of his/ her own
safety, we recommend that customer write out the total amount in the charge slip before
signing.

Please ensure that customer sign on the charge slip in the same way he/she have signed
on the reverse of the Card.

The Merchant Establishment will return the copy of the bill(s) and the charge slip along
with his/her Card. Please match the amounts before leaving the establishment.

It is recommended to retain the copy of the charge slip and the corresponding bill till such
time as the amount is reflected in his/her Card billing statement.

Customer’s Monthly Credit Card Statement is a statement of accounts with a summary

of transactions made through his/her J&K Bank Credit Card for the previous month,
giving the details of the transactions made through his/her Card, during the period.One
Time Password (OTP) for IVR transactions:

An OTP is a six-digit code, valid for a limited period from the time of placing a
request for it. Customer will need to obtain an OTP before every IVR payment
transaction. It is required at the time of making payment on the IVR, where he/she
will be prompted to enter it along with the other details like his/her credit-card
number, card expiry date and CVV number.

Effectively January 1, 2011, as mandated by Reserve Bank of India (RBI), Credit-

Card-issuing Banks in India have introduced an additional measure of security
for IVR transactions (Interactive Voice Response transactions are those
transactions which are made over the phone where certain Credit-Card details are
to be entered into an automated system in order to make payment to a merchant
for the purchase of goods/services) through their Credit Cards – the OTP (One
Time Password) generation.
SALIENT FEATURES:

 20-50 days credit free period.

 Revolving credit facility on paying of minimum payment due in the billing
period.
 Hassel free credit facility at competitive rate of interest.
 Cash withdrawal facility upto 20% of the total credit limit.
 Loyalty programme.

COMPETITORS OF ELLAUAI DEHATI BANK CREDIT CARD

Some of the main competitors of ELLAQUAI DEHATI BANK in Srinagar are:

 SBI BANK
 PUNJAB NATIONAL BANK
 ICICI BANK
 HDFC BANK
 J&K BANK

SBI
BANK

PNB
J&K
BANK
 INTRODUCTION
TO
DEBIT CARD/ATM CARD

DEBIT CARD

A debit card (also known as a bank card or check card) is a plastic card that
provides the cardholder electronic access to his or her bank account/s at a
financial institution. Some cards have a stored value with which a payment is
made, while most relay a message to the cardholder's bank to withdraw funds
from a designated account in favour of the payee's designated bank account.
The card can be used as an alternative payment method to cash when making
purchases. In some cases, the cards are designed exclusively for use on the
Internet, and so there is no physical card.

In many countries the use of debit cards has become so widespread that their
volume of use has overtaken or entirely replaced the check and, in some
instances, cash transactions. Like credit cards, debit cards are used widely for
telephone and Internet purchases.

However, unlike credit cards, the funds paid using a debit card are transferred
immediately from the bearer's bank account, instead of having the bearer pay
back the money at a later date.

Debit cards usually also allow for instant withdrawal of cash, acting as the ATM
card for withdrawing cash and as a check guarantee card. Merchants may also
offer cash back facilities to customers, where a customer can withdraw cash
along with their purchase.

FEATURES OF DEBIT CARD:

 Pin Based -Maestro / Cirrus Debit Card.

 Provides online access to savings or current account.
 Accepted at all domestic as Well as International MasterCard,
Maestro, Cirrus Enabled ATM's and Point Of Sale locations.
 Accepted at National Financial Switch (NFS) ATM's.
 No Transaction Fee at ED BANKS ATM's.
 No Transaction Fee on purchases.
 INTRODUCTION

TO

POINT OF SALES/SERVICE MACHINE

 POINT OF SALE/SERVICE MACHINE

A point of sale/ service (pos) machine is used to conduct retail transactions. It

can provide many services, including credit card processing, check reading and
cash transactions, depending on the model. These devices can be found virtually
anywhere, from grocery stores to gas stations. The technology used in pos
machines results in a speedy and secure transaction.

Point of sale/service (pos) machine or checkout is the location where a

transaction occurs. A “checkout” refers to a pos terminal or more generally to
the hardware and software used for checkouts, the equivalent of an electronic
cash register.

A pos terminal manages the selling process by a salesperson accessible

interface. The same system allows the creation and printing of the voucher.

Operating Systems:

Microsoft offers POS platforms that are embedded with various versions of
Microsoft Windows operating systems. The use of Windows-based graphical
user interfaces increases the accessibility of the POS for all users, due to the
familiarity of the platform. In addition, Windows POS technology can
seamlessly integrate into an existing network that is already Windows-based.
POS platforms available for Macintosh computers include Light Speed and
Checkout.

Features:

POS machines offer the ability to automate many tasks that have historically
required human oversight. These machines can scan credit cards, authorize the
charge, and even accept a digital signature. POS machines can even synchronize
with the local area network of the business, and automatically update balances
and inventory with each completed transaction.

Peripherals:

There are many peripheral devices that are needed to ensure that the POS
machine can work with the utmost efficiency. Price scanners connect to the
POS machine, sometimes wirelessly, and are used to read the barcode on an
item. Keypads and touch-screen displays also connect to the POS machine,
allowing users to enter their personal identification numbers and signatures to
access funds.
 Function:

The POS machine is used to improve the efficiency of retail transactions. A

POS machine can be automated, as in a self-service checkout lane in the grocery
store, or it can merely augment the actions of a checkout worker. The POS
machine uses a price scanner to check the price of an item, and a credit card
reader, a check scanner, or a cash drawer to accept funds in an exchange.

HIGHLIGHTS:

 All types of Visa & MasterCard based cards are accepted.

 Can Extend American Express Card Acceptance.
 Quick Merchant Payment.
 Merchant Helpdesk and Onsite Support.
 Competitive Commission Rates.
 No hidden Charges.
 POS machine costing to bank is Rs. 9,000
 Cash back facility

Charges:

 One time installation charges is Rs. 500

 Commission on per card type transaction basis.

Various type of Commission is charged on the bases of card. If a card swiped in POS
machine is of E.D. Bank then rate of commission charged from merchant is 1.3 % of the
total transaction done during the month and if the card swiped in POS machine is other
than E.D. Bank then the rate of commission charged by bank is 1.5% of the total
transaction.
Bank also has provided with the cash back facility to the merchants. In case of on-us
cards if the total sales is more than Rs.1, 00,000 then the bank will redeem 0.2% to their
merchants so the merchant have to pay 1.1% instead of 1.3% and in case of off –us cards
if the total sales is more than Rs. 2, 00,000 then the merchant have to pay 1.3% instead
of 1.5% of the total sales.
Requirements for installing POS machine:

 Copy of Registration Certificate under Shops and establishments Act. OR

 Copy of CST/SST registration certificates.
 Copy of Partnership Deed, Memorandum of Association, Articles of
Association, Power of Attorney (in case of partnership firms or
companies).
 Copy of Rent receipt or telephone bill or electricity bill.
 Copy of Company Financials or Income Tax Return.
 Proof of signature of the authorized signatory.
 Passport / Voter ID Card/Driving License / PAN Card of the sole proprietor
or anyone of the partners / directors.
 INTRODUCTION

TO

E-BANKING

E-BANKING

Internet Banking Features

 Available for both Retail and Corporate users.

 SMS Banking
 Statement of Accounts.
 Funds Transfer.

Corporate/Retail Internet Banking:

Both corporate and retail clients can access their accounts anytime and from any
location via the World Wide Web. Presently following services are available to
the corporate clients:

 Access/view of accounts
 Transfer of Funds between self linked accounts maintained with our
bank.
 Transfer of Funds from their own accounts to external accounts (e.g.
Vendor payment)
 Transfer of Funds from external to own accounts (e.g. dealer collection).
 Transfers of Bulk upload.
 Transfer to non J & K Bank account holders through RBI NEFT/RTGS.
 RTGS- transfer of money above 5, 00,000 & NEFT-transfer of money up
to
 2,0 0,000.
 Transfer of non-standard bills.
 Utility bill payments.
ACCORDING TO KEITH DAVIS, Job satisfaction is a set of the favourable
or unfavourable feelings with which employees view their work”.
ACCORDING TO E.A .LOCKE, “job satisfaction is a pleasurable or positive
emotional state from the appraisal of one’s job or experience”.

All the employees working in the banks are are not completely satisfied with
their job, because they faces many of problems related to finance, job
security, etc. most of the employees working in the bank are satisfied with
their job because there is pleasant environment & many more facilities
provided the bank like financial support ,low work load ,etc.
The work load of employee’s is less than as compared to employees of other
banks like j&k bank , axis bank,etc.The employees of bank gets salary which
need of their wants & meeting expenses incurred during the month.
The employees are motivated from their managers to work effectively &
efficiently in their workplace.
 RESEARCH METHODOLOGY

RESEARCH DESIGN AND METHODOLOGY

Research can be defined as, “a careful investigation or inquiry especially through search
for new facts in any branch of knowledge.”
Redman and Mory define research as “a systematized effort to gain new knowledge”.
Research methodology is a way to systematically solve the research problem. It may be
understood as a science of studying how research is done scientifically. it is necessary
for every researcher to know not only the research methods, but also the Methodology.
Research methodology has many dimensions and research methods do constitute a part
of research methodology. The Scope of research methodology is wider than that of
research methods. Research design is the arrangement of conditions for collection and
analysis of data in a manner that aims to combine relevance to the research purpose with
the economy in procedure. in fact, research design is the conceptual structure within
which research is conducted; it constitutes the blue print for the collection, measurement
and analysis of data.

Research mythology is a systematic way to solve the research problem.it gives an idea
about various steps adopted by researcher in a systematic manner with an objective to
determine various manners.
RESEARCH INSTRUMENT:

Questionnaire – Personal interviewing.

SOURCES OF DATA COLLECTION

Two sources of data collection were used while completing the project. The two sources are:

 Primary source.

 Secondary source.

Primary Source:

The primary sources of data collection are those which are collected afresh and for the first
time, and thus happen to be original in character. We collect these data through direct
communication, or through the questionnaires, surveys.

Secondary Source:

it is collected through secondary sources like data from books,notes,

Internet & Newspapers,etc.

SAMPLING METHOD:

SAMPLING DESIGN: Convenient sampling

SAMPLE SIZE: 100 employees.

STATISTICAL TOOL:
 Percentage method
 Bar diagrams
 Pie diagrams
 Graphs
SAMPLING AREA: branches of E.D.bank Srinagar.
RESEARCH PERIOD: from 3rd of June 2018-13th of July 2018.
 OBJECTIVE OF THE STUDY
THE OBJECTIVE OF THE STUDY IS AS FOLLOWS:
 To access the satisfaction level of employees in Ellaquai dehati bank.
 To identify the factors which influence the job of employees.
 To identify the factors which improve the satisfaction level of
employees.
 To know the employees satisfaction towards the facilities.
 To offer vulnerable suggestions to improve the level of employees
satisfaction.

 The survey is subjected to the bias and prejudious of respondents.

Hence 100% accuracy can’t be assured.
 The study could not be generalised due to the fact that we adapted
personal interview method/Questionnaire method only.
 Time limit is the major constraint.

 Some respondents refuse to co-operate.

 Some respondents replied half heartedly.

 Some respondents gave incomplete information.

ANALYSIS

AND

INTREPRETATION
 LESS THAN 1 YEAR 1 TO 5 YEARS 5 TO 10 YEARS MORE THAN 10 YEARS

LESS THAN 1 YEAR

13%

MORE THAN 10 1 TO 5 YEARS

YEARS 16%
46%

5 TO 10 YEARS
25%

INTREPRETATION

 13% Respondents are working less than 1 year.

 16% respondents 1 to 5 years.
 25% respondents 5 to 10 years.
 46% respondents more than 10 years .
  Does E.D.Bank solve problem on time?

yes no

no
17%

yes
83%

INTREPRETATION
 83% respondents says yes.
 17% respondents says no.
  Do you think this bank is faster growing reliable?

yes no

no
14%

yes
86%

INTREPRETATION
 86% respondents is faster growing reliable.
 14% respondents not growing faster reliable.
  Are you satisfied with your job?

yes no

2%

98%

INTREPRETATION
 98% respondents are satisfied.
 2%respondents are not satisfied.
  Work load?

high low normal poor

3%

22%

5%

70%

INTREPRETATION
 70% respondents have high work load.
 22% respondents normal work load.
 5% respondents low work load.
 3%respondent’s poor work load.
  Are you able to maintain a responsible balance between family & life?

highly agree neutral agree disagree

0%

27%
35%

38%

INTREPRETATION
 27% of respondents are highly agree.
 38% of respondents are neutral.
 35% of respondents are agree.
 0% of respondents are disagree.
  Satisfaction level with promotion & transfer?

highly satisfied neutral satisfied not satisfied

2%
18%

56% 24%

INTREPRETATION
 18% of respondents are highly satisfied.
 24% of respondents are neutral.
 56% of respondents are satisfied.
 2% of respondents are not satisfied.
  What is your current role with bank?

Accountant Loans officer Teller Others

28%

51%

4%

17%

INTREPRETATION
 28% of respondents are working as accountants.
 4% of respondents are working as loans officer.
 17% of respondents are working as tellers.
 51% of respondents are working as others like assistants, clerks,
managers, etc.
  What is your average monthly expenditure?

Below 10,000 10,000-15,000 15,000-20,000 above 20,000

0%4%
12%

84%

INTREPRETATION
 No respondents have expenditure below 10,000/month.
 4% respondents have expenditure of 10,000-15,000/month.
 12 % respondents have expenditure of 15,000-20,000/month.
 84% respondents have expenditure of above 20,000/month.
  Are you satisfied with support received from the management team
during the course of your work?

Yes No

6%

94%

INTREPRETATION
 94% respondents are satisfied with support from management.
 6% respondents are not satisfied with support of management.
  Does your bank offer environment friendly facilities at your work
place?

Yes No

0%

100%

INTREPRETATION
 100% respondents are satisfied with environment friendly facilities.
 0% of respondents are not satisfied.
  Does bank provides financial support to your matter?

Yes No

7%

93%

INTREPRETATION
 93 % of respondents are satisfied with financial support of bank.
 7% of respondents are not satisfied.
JOB SATISHFACION OF EMPLOYESS OF ELLAQAUI DEHATI BANK

SRINAGAR, J&K
QUESTIONNAIRE
I am student of trikuta Degree College, nardini, Jammu. I am
conducting a survey on the topic of employee’s satisfaction in EDB,
BANK .I request you to spare few minutes and help me in the survey.
Your co-operation will be highly obliged.
Name of employee:
Working as :
Age :
Marital status : Married/unmarried ( )
Permanent employee: Yes / no
 How long have you been an employee of EDB bank?
a) Less than 1 year b) 1 to 5 years
c) 5 to 10 years d) More than 10 years
 Does EDB bank solve problems in time?
a) Yes b) No
 Do you think this bank is faster growing reliable?
a) Yes b) No
 Are you satisfied with your job?
a) Yes b) No
 Work load?
a) High( ) b) Low( )
b) Normal ( ) d) poor( )
 Are you able to maintain a responsible balance between family
& life?
a) Highly agree( ) b) Neutral ( )
c) Agree ( ) d) Disagree( )
 Satisfaction level with promotion & transfer?
a) Highly satisfied ( ) b) Neutral ( )
b) Satisfied ( ) d) Not satisfied ( )
 What is your current role within bank?
A)) Accountant ( ) b) Loans officer ( )
c) Teller ( ) d) other (please specify)
 What is your average monthly expenditure?
a) Below 10,000 b) 10,000-15,000
c) 15,000-20,000 d) Above 20,000
 Are you satisfied with support received from the management
team during the course of your work?
a) Yes b)No
 Does your bank offer environment friendly facilities at your work
place?
a) Yes b)No
 Does bank provides financial support to your matter?
a) Yes b) No
FINDINGS
 I have made the analysis on the primary and the secondary data.
 Cleanliness and hygiene should be maintained regularly in the

bank.

 Proper training should be provided to employees of the bank so

that they can deal with the customer efficiently.

 Various schemes and offers can be provided to them and attract

new customers.

 .The financial services offered by the bank are still more

preferred by the customers.

 The most glaring observations of this study is that interest rates

is not only the deciding factor for the selection of the bank.
Factors like process of delivery of service & location are valued
like interest rates. And the people/staff factor has ratings almost
equal to the other factors.

 Besides the financial services offered by the E.D.bank, the thing

that keeps E.D. bank apart from other banks in J&K is the better
infrastructure facilities like lots of atm’s branches, policies in the
state.

 The bank gets a strategic advantage of the culture and the local
staff.

 E.D.bank is rated as a government bank, the awareness of the

various financial products offered by the bank among the people
is little low.
RECEMMENDATIONS
 After the research I have done on employee’s job satisfaction. I
recommend that E.D.BANK should appoint direct selling agents which
has almost become a necessity in modernized banking culture to attract
new consumers.
 E.D. bank should device some aggressive marketing strategies to expand
its market, for example making association with some great cause or
endorsing some celebrity to advertise its various financial services. It can
be that E.D bank should use a local personality to advertise its products
that seems more appealing to the local people.
 The financial services like credit cards, advancing facilities, should be
advertise in the various branches of the bank & the customers should be
made aware of the services via sms and e-mail.
 The process cycle should take less time to response in providing Financial
Services to the customers so as to increase the customer satisfaction as
well as employee’s job satisfaction.
 The E.D.bank generally pays less heed in providing financial services
products to the new customers, whereas the competitor’s banks are .This
is an avenue which E.D.bank should run its business.
 The loyal merchants should be given some more discounts that they would
not switch to other vendors or banks. It can be like that the merchant’s
location a small card should be kept depicted about the attractive schemes
of the banks.
 The billing system of the credit card should be made easy for the
customers. It may be like that the payment should be debited from the
customer’s a/c automatically with customer consent. I have analysed that
the consumers feel that E.D. bank is their own state’s bank. The customers
are socially & emotionally connected with the bank. But despite of these
factors the job satisfaction is changing because the private banks are now
opening branches in J&K state which are giving tough competition to the
E.D. bank. To tackle competitive banks like j&K banks, axis banks, PNB, etc.
The E.D. bank should have to be the best in the business.