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    Advisory 1 API Procedures Concerning Communications With Third Parties

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    airlinemembership
    API provides guidelines for licensees, certificants, applicants and the public to communicate with third parties regarding API programs and procedures. Key points include: 1) API will directly correspond with program participants and may copy authorized third parties upon request. 2) API will only respond to specific inquiries from program participants' authorized employees. 3) Program participants remain solely responsible for complying with API requirements, including responding to API correspondence. 4) For public non-conformity or complaint reports, API will acknowledge receipt and may request clarification, but will not disclose actions taken.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Advisory 1 API Procedures Concerning Communications With Third Parties

    Uploaded by

    airlinemembership
    36 views2 pages
    API provides guidelines for licensees, certificants, applicants and the public to communicate with third parties regarding API programs and procedures. Key points include: 1) API will directly correspond with program participants and may copy authorized third parties upon request. 2) API will only respond to specific inquiries from program participants' authorized employees. 3) Program participants remain solely responsible for complying with API requirements, including responding to API correspondence. 4) For public non-conformity or complaint reports, API will acknowledge receipt and may request clarification, but will not disclose actions taken.

    Original Description:

    Advisory-1_API_Communicating-With-3rd-Parties_20160602

    Original Title

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    API provides guidelines for licensees, certificants, applicants and the public to communicate with third parties regarding API programs and procedures. Key points include: 1) API will directly correspond with program participants and may copy authorized third parties upon request. 2) API will only respond to specific inquiries from program participants' authorized employees. 3) Program participants remain solely responsible for complying with API requirements, including responding to API correspondence. 4) For public non-conformity or complaint reports, API will acknowledge receipt and may request clarification, but will not disclose actions taken.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    36 views2 pages

    Advisory 1 API Procedures Concerning Communications With Third Parties

    Uploaded by

    airlinemembership
    API provides guidelines for licensees, certificants, applicants and the public to communicate with third parties regarding API programs and procedures. Key points include: 1) API will directly correspond with program participants and may copy authorized third parties upon request. 2) API will only respond to specific inquiries from program participants' authorized employees. 3) Program participants remain solely responsible for complying with API requirements, including responding to API correspondence. 4) For public non-conformity or complaint reports, API will acknowledge receipt and may request clarification, but will not disclose actions taken.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    ADVISORY 1

    API Procedures Concerning Communications with Third Parties

    API is aware that some API licensees utilize consultants and other third parties to assist in the development of
    management systems for their facilities. API also recognizes that these consultants can provide a valuable
    service to the industry and can help to expedite the licensing and certification process.

    For the purpose of this Advisory, the term “Program Participant” includes all organizations licensed, registered,
    certified or under application with the API Monogram Program and/or API Quality Registrar (QR), as well as
    those organizations’ employees, consultants, and other representatives involved in the API licensing and
    certification process.

    API does not approve or endorse third party consultants, and a Program Participant’s choice to use or not use a
    particular consultant’s services shall not affect their status with API. Program Participants are not required to
    use consultants. API auditors shall not require or recommend consulting services to meet the API program
    requirements.

    The Management Representatives (MR) or other authorized personnel who are the Program Participant’s
    employees must be appointed by the organization’s management and be employed by the organization on a
    full-time basis. Consultants hired on a contract or temporary basis do not satisfy this requirement.

    This Advisory is intended to notify all Program Participants and the public of API’s procedures for managing
    communications if a third party is involved in the application or certification process or if a member of the public
    submits a non-conformance report (NCR) for a faulty product or registers a complaint about a Program
    Participant. The key elements of this procedure are as follows:

    LICENSEES, CERTIFICANTS OR APPLICANTS

     API will send all correspondence directly to the Program Participant.

     If requested by the Program Participant API will also send copies of correspondence related to the
    certification or application to a third party.

     API will only respond to specific inquiries or questions relating to a Program Participant when the
    correspondence comes directly from a Program Participant’s authorized employee (i.e., Management
    Representative, Quality Manager, etc.).

     An authorized employee of the Program Participant must sign all program forms and legal documents;
    this includes electronic and online forms.

     The Program Participant remains solely responsible for complying with all of the requirements of API’s
    programs, including but not limited to, responding to correspondence from API.

    This advisory supersedes any previous version.


    It is considered part of API’s Program Requirements and is compulsory.

    Advisory 1 June 2, 2016 API is an equal opportunity employer.


    MEMBERS OF THE PUBLIC REPORTING A NON-CONFORMING PRODUCT

     API will acknowledge receipt of the NCR and/or the complaint and inform the person filing the NCR or
    complaint that appropriate action will be taken.

     In any follow-up correspondence, API may ask for additional clarifying information but will not
    communicate actions taken.

    This advisory supersedes any previous version.


    It is considered part of API’s Program Requirements and is compulsory.

    Advisory 1 June 2, 2016 API is an equal opportunity employer.

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