A PROJECT REPORT

ON
Challenges And Opportunity In Real Estate With
Special Reference To Nestkeys Infratech pvt. Ltd

For the partial fulfilment of the requirement for the award of

the Degree of “Master of Business Administration”

Session- 2017-19
Submitted To: Submitted By:
Prof. Jagbhushan Sharma Saurabh Purwar

(FACULTY) Roll No.1715270093

Department of Management Studies

MANGALMAY INSTITUTE OF MANAGEMENT &

TECHNOLOGY
GREATER NOIDA (U.P.)

Dr. A.P.J. ABDUL KALAM TECHNICAL UNIVERSITY,

LUCKNOW
Mangalmay Institute of Management & Technology
AN INSTITUTION OF MANGALMAY FOUNDATION TRUST
Campus: 8 & 9, Knowledge Park – II, Greater Noida (U.P.) Ph: 0120-2320400, 2320401,
2320680
Institution Office : C – 116, Sector – 39, Noida – 201301 (U.P) Ph: 0120-2500381, 2572237,
2570428
e-mail: info@mangalmay.org, Visit us at: www.mangalmay.org

Certificate

This is to certify that Mr. SAURABH PURWAR, University Roll No.

1715270093 is a regular student of MBA 2nd year, full time degree course at out
institute. His/her Project Report work titled, ‘Topic’ submitted as part of the
curriculum for the award of the degree of Master of Business Administration
from Dr. A.P.J. ABDUL KALAM TECHNICAL UNIVERSITY,
LUCKNOW, is an original work done by him/her. This work has not been
submitted earlier in any form partially or fully to this or any other
Institute/University for any degree or diploma

(Dr. Amit Gupta)

Supervisor Head of Department
 Student Declaration

I, SAURABH PURWAR, bearing University Roll No.1715270093 of

APJ University, Lucknow, enrolled as student of MBA at Mangalmay Institute
of Management & Technology, Greater Noida, solemnly declare that the
research project report titled, ‘Challenges And Opportunity In Real
Estate With Special Reference To Nestkeys Infratech pvt. Ltd
embodies the results of original research work carried out by me and the same
has not been submitted in any form partially or fully for award of any diploma
or degree of this or any other University/Institute.

(Name),SAURABH PURWAR
Roll No.:1715270093
 ACKNOWLEDGMENT

I express my sincere gratitude to my industry guide Mr.ABHINAV AGRWAL

(Director) Nestkeys Infratech (P) Ltd, for his able guidance, continuous support
and co-operation throughout my project, without which the present work would
not have been possible.
I would also like to thank the entire team of Nestkeys Infratech (P) Ltd, for the
constant support and help in the successful completion of my project.
I am highly thankful to Mangalmay Institute of management for providing me
this opportunity, I am also thankful to my faculty guide Prof. Jagbhushan sharma
of my institute, for her continued guidance and invaluable encouragement.

SAURABH PURWAR
SIGNATURE
 INDEX

Content

Chapter 1. Introduction to the Study

I- Objective of the Study

II- Review of the literature
III- Methodology used in the study
IV- Limitation of the study

Chapter 2. Introduction of the Nestkeys Infratech (P) ltd.

I. Profile
II. Mission
III. Vision

Chapter 3. Organizational

I. Services
II. Competitor of Nestkeys Infratech (P) ltd.

Chapter 4. Affordable Housing Policy

Chapter 5. Data analysis and interpretation
Chapter 6. Suggestions and conclusion

Appendixes
Bibliography
Questionnaire
CHAPTER 1.
INTRODUCTION TO
REAL ESTATE
 Why Invest in Real Estate?

The Indian real estate sector plays a significant role in the country's economy. The real estate
sector is second only to agriculture in terms of employment generation and contributes heavily
towards the gross domestic product (GDP). Almost five per cent of the country's GDP is
contribute d to by the housing sector. In the next five years this contribution to the GDP is
expected to rise to 6 per cent.

Almost 80 per cent of real estate developed in India is residential space the rest comprises of
offices shopping malls hotels and hospitals.

Indian real estate industry has been expanding at an exponential rate. Favorable demographics
conditions improvement in basic infrastructure rising purchasing power availability of cheap
finance nuclear families professionalism in real estate and reforms initiated by the government
are some of the major drivers of this spectacular growth. According to industry estimates the real
estate industry in India has been growing at 33 per cent CAGR (compound annual growth rate)
and could be a $50 billion industry in the next four years. The upturn straddles all the major
sectors of the industry such as commercial residential retail industrial hospitality and Healthcare.

Flying high on the wings of booming real estate, property in India has become a dream for every
potential investor looking forward to dig profits. All are eyeing Indian property market for a
wide variety of reasons:

It’s ever growing economy which is on a continuous rise with 8.1 percent increase
witnessed in the last financial year. The boom in economy increases purchasing power
of its people and creates demand for real estate sector.

India is going to produce an estimated 2 million new graduates from various Indian
Universities during this year, creating demand for 100 million square feet of office and
industrial space.

8
 Presence of a large number of Fortune 500 and other reputed companies will attract
more companies to initiate their operational bases in India thus creating more demand
for corporate space.

Real estate investments in India yield huge dividends. 70 percent of foreign investors in
India are making profits and another 12 percent are breaking even.

Apart from IT, ITES and Business Process Outsourcing (BPO) India has shown its
expertise in sectors like auto-components, chemicals, apparels, pharmaceuticals and
jeweler where it can match the best in the world. These positive attributes of India is
definitely going to attract more foreign investors in the near future.

Terminologies:

TYPES OF PROPERTY:
Free Hold Property: Means a property where the owner has complete and absolute ownership
of the land and all buildings that stand on the land. The owner of the freehold property is
therefore in a position to do what they wish to and with the property in accordance with local
planning regulations. The majority of property in the market is freehold and most buyers don't
even need to check.

Lease Hold Property: A property "bought" for a certain period of time. The "owner" of such a
property will have "bought" the property from the original landlord and is entitled lawfully to
rent, lease or "sell" the property to a third party during the period of leasehold. After the
leasehold period, the property goes back into the original landlord's possession.

Residential Property: Residential property means a housing unit used for living purpose and is
not used for carrying any kind of business operations. A residential property can be of following

9
types: -

Apartments
• Builder Apartments

• Penthouses

• Group Housing/Society Flats

• Duplex's

• Studio

Land/Builder Plots

Villas/Kothi's/Town Homes

Independent Floors/Builder Floor

Commercial Property: - means a property which is used for carrying out any kind of business
activity. The term commercial property (also called investment or income property) refers to
buildings or land intended to generate a profit either from capital gain or rental income. A
commercial pr operty can be of following types: -
Industrial
• Manufacturing Industry

• Service Industry

Institutional

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• Hospitals

• Educational Institutes

• Community Centers

• Clubs

• Commercial

• Local Retails Markets

• Malls

• Hotels

• Office Space/ Business Parks

• Shop Cum Offices (SCO)

SEZ

• Single Product

Multiple Products
o IT SEZ
o Export SEZ
o Any Specific SEZ

11
SPECIAL ECONOMIC ZONE

As SEZ is a geographical region that has economic laws that are more liberal than a country's
typical economic laws. An SEZ is a trade capacity development tool, with the goal to promote
rapid economic growth by using tax and business incentives to attract foreign investment and
technology. Today, there are approximately 3,000 SEZs operating in 120 countries, which
account for over US$ 600 billion in exports and about 50 million jobs. By offering privileged
terms, SEZs attract investment and foreign exchange, spur employment and boost the
development of improved technologies and infrastructure.

TYPES OF AREA:

Carpet Area: The actual area you use. The area on which you can put a carpet on, that is the
area of inner side of wall to wall. The carpet area is generally around 70 -75% of the Super built
up area.

Built- Up Area: Over and above the carpet area and includes the space covered by the thickness
of the inner and outer walls of the flat it is generally around 10% more than the carpet area.

Thus, Built up area is Carpet Area + Area of walls and ducts + 1/2 the Area of terrace.

Super Area: Super Area is normally estimated by architects as Built-up Area plus the
proportional share of the common amenities like building corridors, circulation areas, lobby,
elevators, stairs, community halls, shafts, security/servant quarters, motor room, park and
recreational areas, basement, sub -station, garbage chutes, window projections, generator areas or
any other shared services area etc. Some developers even include swimming pool and club house
while charging for these services separately as one time membership fees.

12
MEASUREMENT PARAMETERS:
A property is generally measured in the following units: -
Square Feet (Sq. Ft.)
Square Meter (Sq. Mt.)
Square Yard (Sq. Yd.}
Acre
Hectare
Marla
Kanal

In North India Land is generally measured in terms of square yards or square meter and
apartments/flats are generally measured in terms of square feet.

SALES TERMINOLOGIES:

Pre - Launch Sales: Also known as soft launch means sales of the project without 100%
approvals for the development of the project off (at e there are many builders who are promoting
prelaunch sales of their project by giving the advantage of price to the buyer who are willing to
buy the project without 100% approvals. As soon the project is launched either the prices are
revised upwards or the apartments at good locations are already sold.

Launch Sales: Means sales of the project which has 100% approvals normally in Northern India
the sales of the project start in the pre- launch phase only.

FAR & FSI: FAR means Floor Area Ratio & FSI means Floor Space Index and is used for
residential properties. Both of them mean the total area that can be constructed in a particular
piece of land for eg. Suppose If the FAR of a property is 1.75% and the total land area is 10
acres then the total area that can be constructed in square feet will be: -

13
10 acres * 43560 sq. ft. = 435600 sq.ft.(Converting to sq.ft.)

1.75%(FSI}*435600 = 762300 sq.ft.(Multiplying FAR of the plot with total sq.ft. area of the
plot)

So the total area that can be constructed is 7,62,300 sq.ft. Higher the FSI, lower is the price of
the property as more houses can be built on the same piece of land and vice versa

Land Coverage: Means the maximum land that can be covered for construction the smaller the
size of the plot greater is the land coverage area the bigger the size of the plot the smaller is the
land coverage area.

Density: Refers to the population that is allowed in one acres of land. Talking about Gurgaon the
current density allowed is around 250 PPA (Person/ Acre) and in Noida & Greater Noida the
current density which is allowed is around 600 PPA (Person/ Acre). In Gurgaon the average size
of the entire apartment made in the complex should be around 1900 sq.ft. and in Noida the
average size is around 1200 sq. ft.

Floor Plan: Means the layout of how the apartment will look like and the size of the
unit/apartment it shows how the layout of the different rooms will be their sizes and
connectivity. A particular floor plan also mentions that a particular size is available in which
particular block of a building.

Cluster Plan: Also known as tower layout it is the layout of the entire building; it shows the
layout of all the apartments on the floor and number of apartment on the floor the locations of the
stair case lobby lifts etc. It also helps in analyzing the distance between the apartments and the
merging of the different sizes.

Site plan: Means the layout of all the buildings in the complex.

Allotment Letter: It is a document issued by the builder to the buyer of the property mentioning

14
the number of the unit or apartment being allotted to the buyer and details of how the payments
have to be made.

Builder Buyer Agreement: It is the most important document in case of primary bookings it's
the agreement that contains all the term s and conditions of the purchase of the property the total
prices of the property and the payment schedule. It is signed by both the buyer and the builder.
There are two copies of the same in original; one is retained by builder and the other by the
buyer.

EWS: - Means Economic Weaker Section. The government has made it mandatory in some
group housing projects and Townships to build houses particularly for selling it to individuals
belonging to Economically Weaker Sections of the society.

PRICE LIST & COMPONENTS:

Basic Sale Price: - Also known as BSP it means the cost of the property without any kind of
extra charges.

EDC & IDC: - External Development Charges & Infrastructures Development Charges are
basically charged by the government for the overall development of the area such as roads parks
drainage systems sewage electricity wiring etc. It is charged by the builder of the property to
buyer and the same is been deposited with the government. The builder charges the EDC & IDC
at the current rates however in case of any further revision of the charges by the government the
builder has the right to ask for the revised charges from the buyer. EDC & IDC are charged in all
the projects in India apart from Noida & Greater Noida however in Jaypee's project in Noida and
Greater Noida EDC & IDC is charged. EDC & IDC are mandatory charges.

Lease Rent: - Lease rent is charged in Noida & Greater Noida only. As all the properties are on
lease hold with the authority these charges are collected by the builder form the buyer and
deposited with the authority. Normally the lease rent is paid for a period of 99 years and it is
believed the authority will come up with some provision in future and will take nominal charges

15
and will convert the lease hold into freehold property. Lease rent is a mandatory charge.

PLC: - All the apartments in the complex don't enjoy a premium location some apartments are
better than others so to differentiate between an apartment at a good location and bad location the
builder charges Preferred Location Charges(PLC). PLC is not mandatory. There can be different
types of PLC: -

Floor PLC: Builder charges extra payment for apartment on lower Floor. This is a
concept being followed in Northern India in rest of India PLC's are charged for higher
floors.

Landscape/Garden PLC
Corner PLC

Road Facing PLC

Club House Facing PLC

Pent House PLC

Top Floor PLC

Any Specific Unique PLC

Golf Course Facing PLC

Power Backup Charges: - are mandatory charges builder provides 2 types of power backup: -

•100% Power Backup: - means you can use all you appliances in case of a power failure

16
•Specific Power Backup: - means a builder provides you with a connection with the upper limit
defined for ex. 2 KVA or 5 KVA thus restricting the use of the electricity.

In both the cases a separate electricity meter is installed and the buyer has to pay according to the
actual consumption of the electricity

EEC: -Electric connection charges are being charged for the laying of the electricity wires and
points. EEC is mandatory charges

FFC: - Fire Fighting charges are being charged for the installation of fire-fighting equipment.
FFC is mandatory charges

Car Parking Charges: - builder's charges separately for the car parking

Covered Car Parking: - means car parking in the basement area.

Open Car Parking: - means car parking on the ground surface.

Stilt Car Parking: - it's a kind of covered car parking provision on the ground floor
since the ground floor of the building doesn't have apartments.

Club Charges: - also known as CMRC i.e. Club Membership Registration Charges these are one
time charges for the club membership. Club Charges may be mandatory or not, varying from
project to project. In case of some good club houses an annual fees is also payable. The club
membership cannot be sold.

IFMS: - Interest Free Maintenance Security Deposit is a fund maintained for major maintenance
of the project in the future. It's a onetime mandatory charge to be paid. The money collected
from this is deposited in a bank account but the residents of the complex don't get the interest
generated on this. Major maintenance for example includes - failure of power backup generator
any major repairs to be carried in the building complex or facade of the building.

17
Stamp Duty & Registration Charges: - these are the charges payable by the buyer to the
government for taking the possession of the property; different cities have different registration
charges. The government keeps on changing these charges from time to time. The charges
applicable at the time of registration are to be borne by the buyer.

Circle Rates: - these are the mini mum rates at which the registration of the property is done for
a particular area; the government has fixed the circle rates for particular localities within the city.
The way government is changing the policies it is expected that the actual rates at which the
property is sold will match the circle rates in 10 -15 years which will lead to no black
transactions in future.

Service Tax: Till date the Service Tax is applicable on 25% of the Basic Selling Price and is
charged at the rate of 12.36%. However, if we calculate the Service Tax for 100% Basic Selling
Price of the property, it
comes out to be 3.09%

Ex: BSP: 10,00,000

25% of BSP: 2, 50,000
Service Tax @ 12.36%: 30,900
Service Tax on 10,00,000: 3.09%

With effect from March 1, 2013, the effective rate of service tax on under-construction
commercial properties (irrespective of carpet area) has been increased from 3.09% to3.7%

Investment & Taxation:

The principal amount in the repayment of a home loan can be added to the 80 C limit of Rs1 lakh
for tax savings. The interest component of home loans is allowed as deduction under Section 24
B for up to Rs1.5lakh in case o f a self-occupied house. Incase the house is in the joint name of
your spouse and you (joint loan), each one can avail of Rs1.5 lakh interest component deduction.

18
The best part is that this limit I is only for self-occupied house. If you have property which is
rented out, you can deduct the full interest paid on the home loan. The rent o n the property does
become part of your in come . If the rent is lesser than the loan interest, it will lower your overall
tax liability. In any case, interest on loan offsets the rental income which is good for tax savings.
For joint loan and self-occupied home, it is important to show the loan repayment by both
husband and wife as they can avail of Rs1.5 lakh each on loan interest deduction. If the
EMI(equated monthly installment) is being paid from one account by ECS , pay your
contribution of loan repayment to your spouse by cheque. It will help in case o f IT assessment.
In case your spouse does not have any income, only you can take Rs1.5lakh loan interest
deduction.

You can avail of both the benefits of Home loan and HRA if you are paying rent on your
accommodation and have also taken a home loan on your own home. This is subject to your
home receiving rental income which is taxable .Union Budget 2013-2014 raised tax deduction
limit byRs1 lakh for the first time home loan takers to promote the housing sector. A person
taking a loan for his first home from a bank or a housing finance corporation up to Rs25 lakh
during the period1 -April-2013 to 31-March-2014 will been titled to an additional deduction of
interest of up to Rs1 lakh. If the limit is not exhausted, the balance may be claimed in 2015-16.
This deduction will be over and above the deduction of Rs1.5 lakh allowed for self-occupied
proper ties under section 24 of the Income-tax Act. The move is likely to promote home owner
ship and give a fillip to a number of industries including steel, cement, brick, wood, and glass
besides providing jobs to thousands of construction workers.

PAYMENT PLANS:

Payment schedule is provided by the builder mentioning details of how the buyer needs to pay
for the property and at what stages the other charges are payable by the buyer. The different
types of payment schedule are: -

Time Link Payment Plan (TLP):

19
This is a payment plan which is normally scattered over a period of 3 years. The buyer of the
property needs to pay for the property according to the schedule provided by the builder the
buyer of the property has to pay irrespective of the fact that the construction of the property is
happening or not.

Construction link Payment Plan (CLP):

This payment plan is also normally scattered over a period of 3 years but as this is linked with
construction it stretches till the time the construction of the property is not completed. The buyer
of the property has to pay in accordance with the construction of the property however the first
20% -30% payment in most of the project is time linked which is an industry standard this is the
most used payment plan by the buyer as it involves least risk since buyer doesn't need to pay if
the construction is not happening.

Down Payment Plan(DP):

In this payment plan 95% of the cost of the property is paid within 30 to 45 days of the booking
in the project and the remaining 5% is paid at the time of possession.

Flexi Payment Plan:

This is a payment plan which is between CLP & DP. Normally this payment plan is scattered
over a period of 3 years but as this is also linked with construction, it stretches till the time the
construction of the property is not completed. In this payment plan around 60% of the cost of the
property is paid within 30 to 45 days of the booking of the property and the remaining 40% is
scattered according to construction.

20
Assured Return:

This is more of a sales technique used by the builder to increase sales. It is on the lines of the
down payment plan or Flexi Payment Plan, where 95% or 60% of the payment respectively has
to be made within 30-45 days of the booking of the property. The builder doesn't provide any
type of down payment rebate.
The price of the property is according to CLP plan. Instead of down payment rebate the builder
gives assured return to the buyer for a particular period. For example if the cost of the property is
10 lacs and the assured return is 12% P.a. (for two years) i.e. 1% per month then the buyer of the
property will get Rs. 10000/-per month for two years.

NRI Investment

Q1. Who all can buy a property in India?

Ans: Only a Resident Indians, NRI (Non Resident Indian), PIO (Person of Indian Origin), OCI
(Overseas Citizen of India) can buy property in India.

Resident India: An Indian citizen who is ordinarily residing in India and holds an Indian
passport. For all official purpose the Government of India considers Indian National who
stays for more than 182 days in a year in India as a Resident Indian.

NRI's: An Indian citizen who is ordinarily residing outside India and holds an Indian
Passport. A NRI is an Indian Citizen who has migrated to another Country. For all
official purpose the Government
of India considers Indian National away from India for more than 182 days in a year as
an NRI.

21
 Person of India Origin (PIO): A person who or whose any of ancestors were Indian
nationals and who is presently holding another country's citizenship/ nationality i.e.
he/she is holding foreign passport. Any person who at any time held an Indian Passport;
or he or either of his parents or grandparents were born in or were permanently residing
in India as defined in Government of India

Act 1935 and other territories that became a part of India thereafter, provided, neither of
them were at any point in time a citizen of Afghanistan, Bhutan, China, Nepal, Pakistan
and Sri Lanka; or who is a spouse of a citizen off India or a person of Indian origin as
mentioned above.

Overseas Citizen of India (OCI): Also known as dual citizenship of India. A person
registered as Overseas Citizen of India {OCI) under section 7A of the Citizenship Act
1955. A foreign national who was eligible to become citizen of India on 26.01.1950 or
was a citizen of India on or at any time after 26.01.1950 or belonged to a territory that
became part of India after 15.08.1947 and his/her children and grand-children provided
his/her country of citizenship allows dual citizenship in some form or other under the
local laws is eligible for registration as Overseas Citizen of India (OCI). Minor children
of such person are also eligible for OCI. However if the applicant had ever been a citizen
of Pakistan or Bangladesh he/she will not be eligible for OCI.

Q2. Does NRI/PIO/OCI require permission of The Reserve Bank to acquire residential/
commercial property in India: -

Ans: No Permission is required by anyone.

Q3. What are the Types of property a NRI/PIO/OCI can buy in India?
Ans: NRI/OCI/PIO can buy any residential or commercial property in India; however they
cannot buy agriculture land in India.

22
Q4. Are there any restrictions on numbers of properties that can be bought and sold by
NRI/PIO/OCI?

Ans: There are no restrictions in terms of numbers of properties that can be bought by
NRI/PIO/OCI; however they can sell only two properties in a financial year.

Q5. How are the payments made by the NRI/PIO/OCI?

It is mandatory for NRI/PIO/OCI to make payments only from the below options for buying
Property in India:-

NRE Account: - Known as Non Residential External

account these are special kind of accounts for
NRI's. This account can be opened with any private or nationalized bank of India.
NRO Account: - Known as Non Residential Ordinary account these are special kind of accounts for
NRI's. This account can be opened with any private or nationalized bank of India.

FCNR Account: - Known as Foreign Currency National Rupee Account these are
special kind of accounts for NRI's. This account can be opened with any private or
nationalized bank of India. It's a kind of fixed deposit account and one can maintain
account in a choice of 6 currencies: USD, GBP, EUR, JPY, CAD and AUD.

Wire Transfer: - It means transfer of payment directly from the Foreign Bank to the
desired Indian bank account. Is this case a wire transfer remittance receipt is issued by the
foreign bank confirming the amount transferred in Indian bank account. Foreign bank
charges a wire transfer fee which is around 25$ minimum or is some cases a percentage
of the amount to be transferred whichever is higher.

Q6. Can NRI/PIO/OCI sell their purchased property without the permission of Reserve

23
Bank?
Ans: Yes. Reserve Bank of India has granted general permission for sale of such property to the
following categories:-

Resident Indian
NRI
PIO- with approval of RBI
OCI- with approval of RBI

Q7. What documents required for booking of a property?

Ans:
Filled application form: An applicant form also known as booking form is provided by
the builder of the property mentioning the terms and conditions of the purchase of the
property. The buyer is required is to fill the form in the format prescribed by the builder.
An application form normally is made for maximum of three applicant(s).

Cheque of the booking amount in favor of the builder. The cheque can only be from
NRE/NRO or FCNR account.

Xerox copy of Indian Passport in mandatory in case of NRI's applicant(s) for all the
applicant(s). Xerox copy of PIO card is mandatory in case of PIO applicant(s) for all the
applicant(s), and Xerox
copy of OCI card is mandatory in case of an OCI applicants) for all the applicant(s).

Copy of Pan Card of all the NRRI/PIO/OCI applicant(s) if pan card is not available
then form 16 needs to be filled by all the NRI/PIO/OCI applicant(s). Some of the builders
don't require Pan Card and form 16 in case of NRI/PIO/OCI applicant(s).
In case of demand draft (DD ) the confirmation from the banker stating that the DD
has been prepared from the proceeds of NRE/NRO/FCNR account of the Applicant.

24
 Real Estate in Greater Noida

Greater Noida Industrial Development Authority falls within the National Capital Region of
India’s capital - New Delhi and is adjacent to Noida, one of the largest industrial townships in
Asia. It conceptualizes the needs of a fast developing city of the future and has emerged as a
modern model of farsighted town planning. Availability of basic infrastructure is planned to
exceed demand at all stages of development and inter-flowing green spaces, a grid iron pattern of
wide roads for an efficient transport system, and a unique integration of industrial, commercial,
institutional and residential zones. The Action Plan and execution is at par with global standards
and is aimed at accelerating the growth of industrial, IT and institutional sectors in the country.
Greater Noida is shaping up as India's smartest city, the National Capital Region’s most modern
urban development. And the fastest-developing center of attraction for people from Delhi, Noida,
Ghaziabad, Gurgaon and Faridabad.

Being developed on 20,000 hectares with wide roads, underground cabling and drainage system,
the city offers amenities and infrastructural facilities of international standards. Among them are,
Reputed Educational Institutions, Shopping Centres, Medical facilities, Aesthetically-developed
Theme Parks and Entertainment Complexes- and even a 222 acre international designer Golf
Course. You couldn't ask for more!

Greater Noida is also poised to develop as the next major IT destination. National Capital
Region (NCR) ranks no. 3 in terms of the number of software firms companies based in it after
Mumbai and Bangalore. In case of the ITES sector, the NCR leads with 20% of the total number
of companies located in this region. Since the NCR has emerged as a hub for IT industry,
Greater Noida could emerge as an IT destination of the future leveraging its proximity to the
national capital and availability of quality urban infrastructure including housing.
Greater Noida is now looking for a mutually beneficial association with investors who could
become part of its vision to conceive and execute international standard -schools, colleges,
hospitals, offices, amusement parks and other projects. This association would be your destiny
through your vision.

25
Just 35 minutes from Delhi by the state-of-the-art Taj Expressway, Greater Noida boasts of
smart differentials:

Privatized power

Smooth and wide roads

Abundant clean sweet water

Underground drainage

Unfailing optical fibre-based telephone network

Trade Mart for handicraft promotion

Impeccable law andorder

Landmarks with Global Identification

Real Estate in Gurgaon

26
Gurgaon’s metamorphosis from an economical wasteland to an IT hub in just two decades is
nothing short of remarkable. With the inception of the IT companies, Gurgaon also called the
'Millennium City’ has become the most sought after destination for residential as well as
commercial properties, so much so that it is often showcased as a symbol of ‘rising India’.

The city has emerged as the darling of property investors and real estate companies.
So what drives investment in Gurgaon? Real estate agents across the city agree that seamless
connectivity and availability of social amenities is acting as a catalyst in attracting investment
across the board.

The city has undergone a lot of infrastructural upgrade in the past couple of years that has
directly enhanced Return on Investment (ROI) and is further accelerating the growth in the
region .The areas such as Sohna Road, Dwarka Expressway and Golf Course Extension are
few areas that are currently seeing high real estate activity.

Sensing a great opportunity, Gurgaon has become a prime attraction for multinationals and
domestic industrial units to establish their bases in this growing city.

Gurgaon market has witnessed a gradual shift form affordable housing to luxury segment. The
percolation of sturdy wealth has led to the rise of affluent class, which in turn has made Gurgaon
an ultimate destination for luxury living.

Gurgaon remains promising for office space, and there are good prospects for more major global
players setting up operations here in near future. On the whole, this augurs well for the
residential property market, more or less assuring relatively healthy absorption of residential
space in the times to come. The new infrastructure initiatives of the Government will also play a
crucial role for Gurgaon's residential and commercial property sectors.

THE GREEN BUILDING CONCEPT

27
A green building is one which uses less water, optimizes energy efficiency, conserves natural
resources, generates less waste and provides healthier spaces for occupants, as compared to a
conventional building.

INDIAN GREEN BUILDING COUNCIL

The council is represented by all stakeholders of construction industry comprising of Corporate,

Government & Nodal Agencies, Architects, Product manufacturers, Institutions, etc.

CERTIFICATION

Green Townships are typically characterized by long periods of construction, which take place
in phases. The Certification of IGBC Green Townships is divided into three stages depending
upon the percentage of development completed.

Stage I - 50 % of total project infrastructure development is constructed

Stage II - 75 % of infrastructure and 25 % of residential development of the total project area is

constructed and in operation

BENEFITS OF GREEN HOME

A Green Home can have tremendous benefits, both tangible and intangible. T he immediate
and most tangible benefit is in the reduction in water and operating energy costs right from day
one, during the entire life cycle of the building.

Tangible benefits

Energy savings :20 - 30%

Water savings : 30 - 5 0%

28
Intangible benefits

Enhanced air quality,

Excellent day lighting,
Health & wellbeing of the occupants,
Conservation of scarce national resources
Enhance marketability for the project.

ELIGIBILITY
IGBC Green Homes Rating System is a measurement system designed for rating new residential
buildings which include construction categories such as

Individual homes
High rise residential apartments
Gated communities
Row houses
Existing residential buildings which retrofit and redesigned in accordance with the
IGBC Green Homes criteria

LEED INDIA

The Leadership in Energy and Environmental Design (LEED-INDIA) Green Building Rating
System is a nationally and internationally accepted benchmark for the design, construction and
operation of high performance green buildings.

LEED-INDIA provides building owners, architects, consultants, developers, facility managers

and project managers the tools they need to design, construct and operate green buildings.

LEED-INDIA promotes a whole-building approach to sustainability by recognizing performance

in the following five key areas:

29
 Sustainable site development
Water savings
Energy efficiency
Materials selection and
Indoor environmental quality

LEED -INDIA rating system provides a roadmap for measuring and documenting success for
every building type and phase of a building lifecycle.

Specific LEED-INDIA programs include:

LEED® India for New Construction (LEED® India NC)

LEED® India for Core and Shell (LEED® India CS)

Above Details and Guidelines solely belongs to Nestkeys Infratech Pvt. Ltd.

OBJECTIVE OF THE STUDY

30
1. Establishment of data bank, which will collect and circulate information on all matters
connected with the real estate sector i.e what are the opportunities an challenges .
2. To create awareness and support industry's efforts on quality, environment and consumer
protection.
3. To promote excellence and high standards of operations based on just and equitable principles
in transactions relating to various operations of real estate business including building,
construction and marketing.
4. To identify and strengthen industry's role in the economic development of the country.

REVIEW OF LITERATURE:

In the field of real estate various research article has made. Among those articles, this section

31
reviewed some of the articles.
Bansal.A, Sirohi R and Jha Manish (2011) in their article explain that the real-estate sector
has playing a crucial role in SEZ (Special Economic Zone) and forming of township. As
also, it helps the town to become cities. They also explain the concept of “green” building,
adopted by the sector, testifying to a significant emphasis on sustainability consideration.
They explain the infrastructure development is just before parallel to the real estate
developments. Their paper presents a panoramic view of the operations of Indian real estate
sector in various property segments, the challenges faced by the sector and its prospects.
Singh V and Komal (2009) explained in their article about the investment in India for
property or industry use. And also they divide this sector into three division, under 1st one
they explained the fundamental factor are affecting the real sector value like demand, supply,
property, restriction to use and site characteristics. Under the 2nd and 3rd one, they explained
the causes and constraints to the present real estate boom respectively in India. They also
present the suggestion and future prospects of real estate in the country.

Research methodology:

A) Research design :

32
Researcher study would going to be analytical in nature. Analytical study means I had to analyze
the things, which already exists. I have to analyze the things and interpret the results. It is an
attempt to obtain a complete and accurate description of a situation. Precise statement of the
problem indicates what information is required and this was done basically with the help of
questionnaire which was provided by the company.

B) Data requirement:
There are several ways of collecting the appropriate data, which may differ considerably in context
of money costs, time and other resources at the disposed of the researcher. Broadly data collection
methods can be divided in two categories.
1. Primary source
2. Secondary source

Primary data:
For collecting primary data as I would form questionnaires that would be filled by the potential
customer who were willing to buy apartment by interacting with them.

Secondary data:
 Marketing officers of other company
 Some high officials of the company.
 Journals
 Internet
 Magazines Newspapers
 Reports and previous studies
C) Sampling procedure:

Structured random sampling:

33
In this structured random sampling was used as researcher have to collect the data from the people
who deal in real estate and the information also collected by interacting with marketing officer
and some high officer of the company.

D) Sample size:
Total sample size of our data collection is approximate 500 people.

E) Data collection instrument:

Data collection instrument used in the successful completion of this report by Researcher are by
Personnel meeting i.e face to face interacting secondly by interacting on telephone by asking the
question what they want actually identify what they are looking and providing the service
according to that and some time we send e-mail because some customer are to busy that the don’t
have time to think about and it make them easy to think when they are relax.

LIMITATION OF THE STUDY

34
While working on this project Researcher faced following problems in collection of data for
completion of my project :-

1. Shortage of time factor was one of the biggest constraints as sample size was big.
2. All the observation and recommendation was to be made on the feedback and feedback
was not given properly because some time businessmen were to much confused regarding
the property as the are going to invest huge amount .
3. Technical Problem are also a biggest issue as sometime net was not working problem ,
Telephone line was not clear.

35
 Learning outcomes:

Researcher have learnt a lot of things such as-

a) How to interact with people who came in search of property.

b) What type of instrument is used for collecting primary data.
c) How to persuade the people to collect the data as well as converting it into final customer.
d) How to face the problems which arises during the project and job as customer is going to invest
huge amount and he/she has lots of question in here mind as he/she already in touch with different
company who deals in property .
e) From here I got the experience about how to do work in big organization on broad level and
also for the future scenario.

36
Chapter -2

37
Company profile

What we do at Nestkeys

Nest keys – Nurtured with an idea to shake up the unorganized property market to a Need based
Property Solutions Specialist with team of business associates in this ever changing dynamic,
non regulated property space and to help them manage there customers investments grow with
right knowledge and skills.

Our philosophy is based on nurturing the right talent with imparting them the adequate
knowledge to deliver the right investment /property solutions to customer. The core team having
40 plus years of professional experience in understanding the Indian environment and setting up
new distribution channel and mentoring the associates with innovative investment solutions,
technology, operations and customer service management assistance to entrepreneurs entering
into property space and helping them managing there clients in a structured approach.

We truly believe in providing property solutions and a great customer experience, we as a team
feel that its right time to combine technology, great product and customer delight to give India a
Solution Specialist Teams. We are passionately driven by our Vision to being the Top Real
Estate Franchisee Provider, and a trusted brand.

38
Our Core Values

Where our heart lies

NESTKEYS - hold our associates, customers, employees, as well as our community in the
highest regard, where we incorporate both the needs of our company, as well as the needs of our
ever-changing world into our culture. Our core values are the backbone to our company which
resonate with our vision:

People

We must be caring, show respect, compassion and humanity for our colleagues, associates and
customers around the world, and always work for the benefit of the communities we serve.

Integrity

Conducting our operations with integrity and with the respect for the each people, business
associate whom we touch in different juncture of our business journey.

Customer Delight

We are committed to foster customer centric culture where our processes, services and
innovations are aligned around customer/franchisee/business associate expectations.

Excellence

We must constantly strive to achieve the highest possible standards in our execution and in the
quality of the services we provide at affordable cost and need based solutions.

39
Trust

We as team believe that the trust is the foundation of our relationship with our associates,
franchisee, customer and employees and we cultivate it every day by being accountable of every
single property transaction we offer

Company Director`s

Abhinav – Director – Franchisee Development

An avid traveller and a enthusiast whose focus is delivering promises and keeping his commitment,
his focus is to promote innovation and help distribution grow and attain its peak.

Amit – Director – Business Strategy

A Fitness Freak focused on results, experience in setting new distribution channel and laying the
process to ensure smooth function and assistance provided to felicitate the entire management team
and associates

Kshitij – Director – Direct Sales Support Team

A lovable person with experience in direct sales and a motivator who believes in execution and is
great in innovative ideas to provide client interface

40
Chapter -3

41
Services

Land Consolidation Services

Land acquisition or consolidation as we call it, is foremost step for any real estate development.
Land consolidation requires in-depth knowledge of state land acquisition laws where land is
located, negotiations with the landlords and due diligence. There are legal formalities that need to
be taken care of for proper transfer of land ownership rights to purchaser. The complex process
requires only specialists who can handle intricacies involved in this job.
The team at Credence has more than 30 years of collective experience in Land Consolidation and
has successfully completed several land acquisition projects in Delhi, U.P., Haryana, Punjab and
Rajasthan. Our clients range from developers, corporates, and investors seeking to invest in
remunerative projects.
Our Services include assisting prospective purchasers in identification, evaluation, and purchase
of land; negotiations with land owners; structuring joint ventures between landowners and
developers/investors/end users; assisting developers/corporates in divesting or investing in land
portfolios; support on documentation work and due diligence. Credence has empanelled ex-
patwaris (govt. employee who keep local land records) and esteemed lawyers in its team for due
diligence to be complete. In a sincere attempt to provide our clients with best in our profession,
we also issue a Search Report prepared by our company lawyers containing information on
procedure followed for due diligence work and corresponding findings.

42
 Corporate Leasing

Challenges And Opportunity In Real Estate With Special

Reference To Nestkeys Infratech pvt. Ltd

Corporate leasing is a favorable option at present times that remains established on the platitude
that profits are best earned through usage and not through the possession of any asset. Since
attaining a property is a complex process which involves various aspects, corporate leasing has
pleasantly surfaced with expansion planning, identifying the location keeping in mind the current
& future business needs.
The corporate lease works like a finance lease. First requirement is to identify an asset that is
needed for the business from a supplier. Subsequently, as per the feasibility of business, the
leaseholder can have unlimited usage of the asset for a predetermined repayment period structured
according to agreed terms and conditions. An innovative offshoot of the corporate lease allows to
release cash tied up in recently purchased assets through the ‘sale and lease back’ transaction,
which increases the working capital available to your business.
Credence provides comprehensive real estate consultancy services to various Indian and
multinational companies that find the facility of corporate leasing enterprising and innovative. We
help our clients in locating the right property suited to their requirements, satisfactory negotiation
of rental prices, documentation procedures and the final acquisition of the property. Our
competence of corporate leasing is planned to give your business an opportunity to acquire
movable and immovable assets, without putting a strain on your cash flows.

43
Legal Aspects:-

The nitty gritty related to Land Laws in India is very well understood by Credence and the
following basic legal verifications are done in Land Consolidation process other than any
customized search required on case to case basis:

 Verification of Land Title, Revenue Records, Ownership Records and Possession Records
is done.
 Partition and Demarcation of land is thoroughly verified and its implications on land sale
are comprehended as per state laws.
 The identity of seller and his selling rights for particular piece of land are verified through
multiple checks.
 Land is verified to be free of any kind of mortgage, litigation or notification orders etc.
 Local Authorities, Master Plans and State Policies are referred to confirm the current and
future possible land use. The authenticity of CLU (Change of Land Use) orders if any
passed for land is verified. In Delhi such advices are very important as the use of a
particular land under Residential, Commercial, Mixed Land Use etc. is determined
strictly in accordance with the provisions of the Master Plan which is called MPD-2021
in short.
 Proper documentation and paper work coupled with survey of land is done to get Mutation
done timely in the name of the purchaser and avoid any kind of challenge to Mutation
process.
44
Potential Investment Destinations

Land in New Urban Zones of Delhi :-

Master Plan of Delhi – 2021 (MPD2021) is drafted and notified for the development of Delhi to
hold a population of 230 lakh people by the year 2021. Once this plan gets implemented then five
new urban areas in Delhi namely Zone-N, Zone-k-1, Zone-L, Zone-J & Zone P-II would be
developed in Public Private Partnership i.e. PPP model.

The land marked for Residential Development as per MPD-2021 in these zones is presently
available at very nominal rates. The big Real Estate Development Companies of India have already
purchased huge chunks of land in these zones. The land in these zones is in proximity to all the
basic facilities that any developed city requires such as Education, Courts, Hospitals, etc. As per
market analysis current investment in these zones may fetch anywhere from 300% to 500% ROI
in two to three years’ timeframe.
Moreover “The Delhi Address” tag attached to these zones make them one of the most hot
destinations for investment in real estate.

45
Land in BIKANER, RAJASTHAN

Bikaner is a district situated in the north-west of Rajasthan. It is 320 Kms from Jaipur, 445 from
New Delhi, 339 Kms from Panipat, 550 Kms from Ludhiana, 536 Kms from Amritsar, 368 Kms
from Bhilwara, 285 Kms from Beawar, 553 Kms from Agra.
Bikaner is the next major destination for investment in land in current times; the reason being
cheap rates of land, fast paced industrialization of area, residential developments by big names in
Industry and domestic airport etc. In last few years, big business houses and investors have
purchased huge chunks of lands in Bikaner. A lot of thermal power, solar power and mining
industries have already been set-up and more are coming up gradually. Also the area is witnessing
a lot of residential developments with builders like Ansal’s developing integrated townships in the
area to tab future demands of housing from people migrating in Bikaner for jobs.

46
Some recent developments in Bikaner include:

a.) Setting up of 135 MW VS Lignite Power Plant by KSK Energy Ventures. Plant became
operational from 31 March 2010. Plant is located in Gurha Village, Tehsil kolayat, Bikaner.
b.) Congress president Sonia Gandhi inaugurated Rajasthan’s first lignite ‘Opencast’ mine of a
total capacity of 2.1 million tonnes in Barsingsar village in Bikaner district. The lignite mine has
been set up by “Mini Ratna” Neyveli Lignite Corporation (NLC) Limited. Barsingsar Power Plant
now produces 250 Megawatts of power, 2190 million units of electricity per year.
c.) CESC, a RP Goenka group company has acquired 200 acres of land in Bikaner with plans to
extend it up to 1000 acres. Company is planning to produce 200 – 400 MW of Solar Thermal
power with an investment of Rs. 2000 million over a period of 5 years.
The land is available at very cheap rates on main NH-15 and sector roads, with potential for huge
ROI in three to four years’ timeframe.

47
 Awards & Affiliations

Credence Infratech Private Limited (CIPL) is an ISO 9001:2008 certified Real Estate Company.
CIPL has adopted practices for quality management as directed by ISO 9001:2008 international
standards and adhered itself to the business principles that includes customer focus, leadership,
involvement of people, process approach, system approach to management, continual
improvement, fact based decision making and mutually beneficial supplier relationships.

It’s our endeavor always at CIPL to continually improve our systems and follow best business
practices for utmost satisfaction of our clients and associates.

48
Competitor of Nestkeys Infratech (P) Ltd

 ALL CHECK DEAL

 99 ACRES
 MAGIC BRICKS
 RADIKA ENTERPRISE
 Avj ace city group of company
 Sampada realtor pvt ltd

49
Investment Opportunities in Delhi

Urban Extension of Delhi

Master Plan of Delhi 2021 (MPD 2021) - New Opening for Land Investors / Land Owners and
Land Developers.
MPD2021 is drafted and notified for the development of Delhi to hold a population of 230 lakh
people by the year 2021.
The development means of MPD 2021 are as follows:

o Development of New Urban Areas ( URBAN EXTENSION)

o Introduction of public private partnership (PPP Model) for the development of (Urban
Extension) in MPD 2021.
o Role of private participants (PP means developer / land owner )
o Land assembly in notified urban extension areas
o Infrastructure development
o Disposal of built up area
o Development of farm houses (country homes) in green belt

50
 .

New urban areas are:

Zone-J, Zone K-I, Zone-L, Zone- N & Zone P-II

Land Use Zone – J Zone - K I Zone - L Zone –N Zone - P II Total

Residential 4547.00 3464.00 5344.00 4704.00 Ha 3293.00 Ha 21352.00

Ha Ha Ha Ha

Commercial 413.00 Ha 290.00 Ha 600.00 Ha 415.40 Ha 299.00 Ha 2017.40

Ha

Industrial NIL 271.27 Ha 641.00 Ha 989.90 Ha 216.00 HA 2118.17

Ha

Govt. Office 165.00 Ha 68.50 Ha 658.00 Ha NIL 40.00 Ha 931.50 Ha

PSP Use 827.00 Ha 456.00 Ha 1800.00 796.62 Ha 598.00 Ha 4477.62

Ha Ha

Recreation 1239.00 849.23 Ha 1509.00 1789.86 Ha 807.00 Ha 6194.09

HA Ha Ha

Utility 165.00 Ha 103.00 Ha 129.00 Ha NIL 266.00 Ha 663.00 Ha

Transportation 912.00 Ha 733.00 Ha 930.00 Ha 974.22 Ha 751.00 Ha 4300.22

Ha

Peripheral 6910.00 280.00 Ha 10322.00 4305.00 Ha 1924.00 Ha 23741.00

Green Ha (DRAINS) Ha Ha

Total 15,178.00 6515.00 21933.00 13975.00 8194.00 Ha 65795.00

Ha Ha Ha Ha Ha

Ha = Area in hectare

51
Chapter-4

52
 Affordable Housing Policy

[Extract from Haryana Government Gazette (Extra.), dated the 19th August, 2013]

HARYANA GOVERNMENT
TOWN AND COUNTRY PLANNING DEPARTMENT
Notification

The 19th August, 2013

NO. PF-27/48921. The Governor of Haryana is pleased to notify a comprehensive

„Affordable Housing Policy 2013‟ under the provisions of Section 9A of the Haryana
Development and Regulation of Urban Areas Act, 1975 and any other corresponding statute
governing development of group housing colonies on the subject.
The policy, of which the details are given in Annexure-A below, has been concurred by the
Finance Department vide their UO No.11/158/2013-5FDIII/22188 dated 05.08.2013 and
approved by the Council of Ministers in its meeting held on 06.08.2013.
This policy shall come into effect from the date of its notification. The Director General,
Town and Country Planning, Haryana, is hereby directed to effectively implement this policy to
facilitate creation of additional affordable housing stock in the urban areas of the State.

ANNEXURE-A
AFFORDABLE HOUSING POLICY 2013

1. FOREWORD:
(i) This policy shall be known as „Affordable Housing Policy 2013‟. All references to
„policy‟ in this document shall imply to „Affordable Housing Policy 2013‟.

(ii) This policy is intended to encourage the planning and completion of „Group Housing
Projects‟ wherein apartments of „pre-defined size‟ are made available at „pre-defined
rates‟ within a „Targeted time-frame‟ as prescribed under the present policy to ensure

53
 increased supply of „Affordable Housing‟ in the urban housing market to the
deserving beneficiaries.

(iii) Any project for which licence is granted under the present policy cannot be converted
into a normal group housing colony under any situation and irrespective of whether or
not it falls within the 20% residential sector area limit prescribed for group housing
projects.

(iv) All such projects shall be required to be necessarily completed within 4 years from the
approval of building plans or grant of environmental clearance, whichever is later. This
date shall be referred to as the „date of commencement of project‟ for the purpose of
this policy. The licences shall not be renewed beyond the said 4 years period from the
date of commencement of project.

3. SITING PARAMETERS:

(i) The projects under this policy shall be allowed only in the residential zone of the notified
Development Plans of various towns/cities of the State.

(ii) The maximum area for which such projects can be allowed in a Development Plan shall
be governed by the following criteria:-

Sr Development Plan Maximum aggregated area (acres)

No of
Projects allowed in the
urbanisable limit per
Development Plan
a. Gurgaon, Faridabad, Panchkula, 300
Panchkula
Extn, Pinjore-Kalka
b. Sonipat, Panipat, Karnal, Dharuhera, 150
Bahadurgarh & Sohna

c. Rest of the Development Plans 75

54
(iii) The applications for licence received under this policy should be made in the format as
prescribed in the Rule 3 of the Haryana Development and Regulations of Urban Areas
Rules, 1976 and the said Rules shall be applicable mutatis-mutandis for processing of the
application under this policy. Further, the applications for licence received under this
policy shall be considered on First-Come-First-Serve basis after the notification of this
policy.

(iv) In any residential sector not more than 5% of the net planned area under residential zone
can be allowed for projects under this policy. However, if a residential sector has an area
of less than 100 acres, one such project shall be allowed on 5 acres. Further, in order to
ensure that such projects are well distributed over the Development Plan area, the
maximum net planned area that can be permitted under this policy in any residential sector
shall be restricted to 10 acres.

(v) Whereas, applications under this policy shall be received on an ongoing basis till the
availability of area in any specific sector and/or any specific development plan vis-a-vis
the area limits prescribed under this policy gets licenced. Nevertheless, all applications
received within 15 days of the notification of this policy shall be placed sector-wise in
order of seniority. If only one application is received in a particular sector in this period,
such application shall be considered on merits for grant of licence as per minimum and
maximum area norms cited at para no. 3. However if more than one application is
received during this 15 days period, then first two eligible applications shall be considered
for grant of licence for an area of 5 acres each, irrespective of the area applied.

(vi) Such projects can be allowed beyond the 20% group housing limit in a sector in case they
fulfill all other prescribed policy parameters and can‟t be accommodated within the
prescribed 20% limit for group housing projects. However, if a project under this policy
is accommodated within the prescribed 20% limit for group housing, no further relaxation
in the said 20% limit shall be allowed.

55
 3. MINIMUM AND MAXIMUM AREA FOR SUCH PROJECT: The minimum and
maximum area for such projects shall be 5 acres and 10 acres respectively irrespective of
the Development Plan where such project is proposed.

4. PLANNING AND AREA PARAMETERS:

(i) Planning Parameters: The planning parameters for the projects allowed under this
policy are as follows:
a. Min. and Max. density permitted: 850ppa (min) & 900ppa (max)

b. Maximum FAR allowed: 225

c. Maximum Ground Coverage allowed: 50%

d. Maximum area under Commercial Use: 4% of the Net Planned Area at 175 FAR.

e. Minimum Area under organized Open Space: 15% of the Net Planned Area

f. Occupancy Norm (for density calculations): 5 persons per flat

g. An additional component of population density, FAR and commercial area is provided

beyond what is allowed in group housing colonies to ensure the viability of such
projects.

(ii) Type of Apartment and Area under such Apartments:

a. The apartments of pre-defined size-range shall be allotted at a pre-defined rate to ensure
provision of affordable housing under this policy.

b. The carpet area of the apartments shall range from 28sqm to 60sqm in size.

c. The term "carpet area" shall mean the net usable covered floor area bound within the
walls of the apartment but excluding the area covered by the walls and any balcony
which is approved free-of-FAR, but including the area forming part of kitchen, toilet,
bathroom, store and built-in cupboard/ almirah/ shelf, which being usable covered area
shall form part of the carpet area.

56
 d. No separate EWS category apartments shall be provided to eliminate any cross subsidy
component and thus to avoid any adverse impact on the affordability of apartments
made available under this policy.

(iii) Parking Norms:

a. The parking space shall be provided at the rate of half Equivalent Car Space (ECS) for
each dwelling unit.

b. Only one two-wheeler parking site shall be earmarked for each flat, which shall be
allotted only to the flat-owners. The parking bay of two-wheelers shall be 0.8m x 2.5m
unless otherwise specified in the zoning plan.

c. No car parking shall be allotted to any apartment owner in such projects.

d. The balance available parking space, if any, beyond the allocated two-wheeler parking
sites, can be earmarked as free-visitor-car-parking space.

e. Additional parking norms and parameters, if any, can be specified in the zoning plan.

(iv) Community Sites: The coloniser shall be required to provide the following community sites
in any such project, which shall form part of the common areas and facilities as defined under the
Haryana Apartment Ownership Act:
a. One built-up Community Hall of not less than 2000sqft.

b. One built-up Anganwadi-cum Creche of not less than 2000 sqft area.

c. No other community sites shall be required to be provided in such project.

(v) Maintenance of colony after completion of project: A commercial component of 4% is being
allowed in the project to enable the coloniser to maintain the colony free-of-cost for a period of
five years from the date of grant of occupation certificate, after which the colony shall stand
transferred to the “association of apartment owners” constituted under the Haryana Apartment
Ownership Act 1983, for maintenance. The coloniser shall not be allowed to retain the
maintenance of the colony either directly or indirectly (through any of its agencies) after the end
of the said five years period. Engaging any agency for such maintenance works shall be at the
sole discretion and terms and conditions finalised by the “association of apartment owners”
constituted under the Apartment Ownership Act 1983.

57
5. ALLOTMENT RATES; ALLOTMENT & ELIGIBILITY CRITERIA:

(i) Allotment Rate: The allotment rate for the Apartment units approved under such projects shall
be as follows:
Sr Development Plan Maximum Additional recovery
No allotment against balcony of min
rate on per sqft 5ft clear projection ♯
carpet area
basis
a. Gurgaon, Faridabad, Rs.4,000/- per sq. ft. Rs 500 per sqft against all
Panchkula, Pinjore-Kalka balcony area in a flat
b. Other High and Medium Rs.3,600/- per sq. ft. adding
Potential Towns. upto and limited to 100 sqft,
c. Low Potential Towns Rs.3,000/- per sq. ft. as permitted in the
approved building plans.
NOTE: ♯ : Such cantilevered balconies (unsupported on three sides) shall not be part
of carpet area and shall continue to be allowed free-of-FAR. (ii) Eligibility Criteria:

a. Any person can apply but person which includes his/her spouse or his/her dependent
children who do not own any flat/plot in any HUDA developed colony/ sector or any
licenced colony in any of the Urban Areas in Haryana, UT of Chandigarh and NCT
Delhi shall be given first preference in allotment of flats. An applicant in a specific
colony shall make only one application. Any successful applicant under this policy
shall not be eligible for allotment of any other flat under this policy in any other colony.
In case, he/she is successful in more than one colony, he/she will have choice of retain
only one flat. All such applicants shall submit an affidavit to this effect.

b. Upto 5% of the total number of flats as approved in the building plans may be allotted
by a licensee to its employees/ associates/ friends/ relatives etc. subject to the
disclosure of their name/address and other identification details to the allotment
committee and the allotment procedure for such flats shall also be completed along

58
 with the draw of flats for general category flats. The rates and eligibility criteria
prescribed under this policy shall continue to be applicable on such preferential
allotments also and the allotment procedure shall be completed along with general
category flats. In case less allotments are made for such preferential category flats, the
extra availability shall be merged with general category allotments.
(iii) Allotment criteria: The draw for allotment of apartments shall be held under the supervision
of a committee constituted for the purpose by following a transparent procedure as below:
a. Advertisements for booking of apartments shall be issued by the coloniser on two
occasions at one week interval in „One of the leading English National daily‟ and
„Two Hindi Newspapers‟ having circulation of more than ten thousand copies in the
State to ensure adequate publicity of the project and should include details like
allotment rate, schedule of payment, number and carpet area of apartment etc. The
proforma of advertisement shall be separately approved by the DGTCP and hosted on
the Department website for clarity.

b. All flats in a specific project shall be allotted in one go within four months of sanction
of building plans or receipt of environmental clearance whichever is later and
possession of flats shall be offered within the validity period of 4 years of such
sanction/ clearance. Any person interested to apply for allotment of flat in response to
such advertisement by a coloniser may apply on the prescribed application form
alongwith 5% amount of the total cost of the flat. All such applicants shall be eligible
for an interest at the rate of 10% per annum on the booking amount received by the
developer for a period beyond 90 days from the close of booking till the date of
allotment of flat or refund of booking amount as the case may be. The applicant will
be required to deposit additional 20% amount of the total cost of the flat at the time of
allotment of flat. The balance 75% amount will be recovered in six equated six monthly
instalments spread over three-year period, with no interest falling due before the due
date for payment. Any default in payment shall invite interest @15% per annum. The
project-wise list of allottees shall also be hosted on the website of the Department.

c. The scrutiny of all applications received as per the parameters prescribed in the policy
shall be completed by the coloniser under the overall monitoring of concerned District

59
 Town Planner (DTP). The scrutiny of applications by the joint team of coloniser and
the concerned DTP shall be completed within three months from the last date of receipt
of applications as indicated in the advertisement.

d. On completion of scrutiny as above, the concerned Senior Town Planner shall fix the
date of draw of lots. Simultaneously the ineligible applications shall be returned within
one month of completion of scrutiny by the coloniser indicating the grounds on which
the applications have been held to be ineligible alongwith the 5% booking amount
received from such applicants. No interest in such case shall be paid.

e. After fixation of date for draw of lots, an advertisement shall be issued by the coloniser
informing the applicants about the details regarding date/time and venue of the draw
of lots in the same newspaper in which the original advertisement was issued.
f. The allotment of apartments shall be done through draw of lots in the presence of a
committee consisting of Deputy Commissioner or his representative (at least of the
cadre of Haryana Civil Services), Senior Town Planner (Circle office), DTP of the
concerned district and the representative of coloniser concerned.

g. Only such applications shall be considered for draw of lots which are complete and
which fulfil the criteria laid down in this Policy. However, it is possible that some of
the application forms have certain minor deficiencies, viz., missing entry on the
application form, incorrect/missing line in affidavit, illegible copies of certain
documents. Such applications may also be included in the draw of lots. However, in
case any of such applications are declared successful in the draw of lots, applicants
may be granted an opportunity of removing the shortcomings in their application in all
respects within a period of 15 days, failing which their claim shall stand forfeited. The
said 15 days period shall start from the date of publication of the list of successful
allottees in the newspaper marking those successful applications with minor
deficiencies for information and notice of such applicants for removing such
deficiencies and submit the same to the concerned DTP. The list of such successful
allottees shall also be maintained on the website of the Department.

h. A waiting list for a maximum of 25% of the total available number of flats available
for allotment, may also be prepared during the draw of lots who can be offered the

60
 allotment in case some of the successful allottees are not able to remove the
deficiencies in their application within the prescribed period of 15 days. In case of
surrender of flat by any successful applicant, an amount of Rs 25,000/- may be
deducted by the coloniser. Such flats may be considered by the committee for offer to
those applicants falling in the waiting list. However, non-removal of deficiencies by
any successful applicant shall not be considered as surrender of flat, and no such
deduction of Rs 25,000 shall be applicable on such cases. If any wait listed candidate
does not want to continue in the waiting list, he may seek withdrawal and the licencee
shall refund the booking amount within 30 days, without imposing any penalty. The
waiting list shall be maintained for a period of 2 years, after which the booking amount
shall be refunded back to the waitlisted applicants, without any interest. All non-
successful applicants, shall be refunded back the booking amount within 15 days of
holding the draw of lots.

i. If any successful applicant fails to deposit the installments within the time period as
prescribed in the allotment letter issued by the colonizer, a reminder may be issued to
him for depositing the due installments within a period of 15 days from the date of
issue of such notice. If the allottee still defaults in making the payment, the list of such
defaulters may be published in one regional Hindi news-paper having circulation of
more than ten thousand in the State for payment of due amount within 15 days from
the date of publication of such notice, failing which allotment may be cancelled. In
such cases also an amount of Rs 25,000/- may be deducted by the coloniser and the
balance amount shall be refunded to the applicant. Such flats may be considered by the
committee for offer to those applicants falling in the waiting list.

j. The colonizer shall issue advertisements on three separate occassions in case adequate
number of applications are not received, after which if the situation continues to
persist, the Government shall take a decision on the further continuance of such project
on case-tocase basis on individual merits.

61
5. APPLICABLE FEES & CHARGES:

(i) Keeping into account the fact that a limited number of projects shall be allowed under
this policy and the sale is to be effected at a predetermined rate, the licence fees and
IDC shall stand waived off. However, scrutiny fees and conversion charges at
prescribed rates shall be levied.

(ii) Similarly, in order to minimize the impact of EDC rates on the viability of such a
project, the rates and schedule of EDC applicable on plotted colonies shall be levied on
such projects.In order to encourage early completion of projects, in case the colonizer
completes the project in 3.5 years from the date of commencement of project and
applies for grant of occupation certificate in such period, the payment of last instalment
of EDC shall be considered for waiver after grant of occupation certificate.

6. SPECIAL DISPENSATIONS:

(i) As a matter of security against any possible delinquencies in completion of the project,
the coloniser shall be required to furnish bank guarantee against the total realisation
from the project at the rate of 15% for areas falling in the Development Plans of
Gurgaon, Faridabad, Panchkula, Panchkula Extn and Pinjore-Kalka and at the rate of
10% for rest of the towns to be furnished within 90 days of the date of commencement
of the project. The bank guarantee shall be proportionately released against block-wise
occupation certificate obtained by the licencee. However 10% of the total bank
guarantee submitted shall be retained to be released at the end of 5 years maintenance
period.

(ii) No allotment of flat shall be permitted until the date of commencement of the project.
However, the formalities pertaining to the allotment of flats can be initiated at an
appropriate date after obtaining the licence to enable the actual allotment of flat
immediately after the date of commencement of project.

62
(iii) Once an apartment is allotted through the procedure as specified above, the same
cannot be transferred by the coloniser to any other person by documentation in its
records. Such apartments shall also be prohibited for transfer/sale up to one year after
getting the possession of the flat to avoid speculation and to provide housing to the
genuine persons. Breach of this condition will attract penalty equivalent to 200% of
the selling price of the
flat. The Penalty will be deposited in the „Fund‟ administered by the Town and
Country Planning Department so that the infrastructure of the State can be improved.
Failure to deposit such penalty shall result in resumption of the flat and its re-
allotment in consultation with the Department.
(iv) The transfer of property through execution of irrevocable General Power of Attorney
(GPA) where the consideration amount has been passed to the executor or any one on
his behalf, will be considered as sale of the property and same will be counted as breach
of terms and conditions of the policy. Penal proceedings as per the prescribed
provisions above shall be initiated.

(v) The allotment letter and sale-purchase agreement entered into with the allottees shall
also include the parameters prescribed under this policy to maintain complete
transparency in the matter.

(vi) The developer shall disclose in the „Application Form‟ as well as in the advertisement,
the complete set of specifications to be adopted for finishing/fittings to be provided by
the coloniser in the flat, viz., Flooring (Rooms, Kitchen, Toilet& Bathroom, Balcony,
Common Areas, staircase etc.); Door & Window frame and panel; Kitchen Worktop
& Wall finishing; Toilet & Bathroom fittings and wall finishings; Internal Electrical
Wiring, fittings, electrical points etc.; Internal public health Services—pipes and
fittings, sewerage and sanitary fittings; Wall finishing; Staircase and Balcony railings,
etc.

T.C.GUPTA,
Principal Secretary to Government, Haryana
Town and Country Planning Department.
63
 PURPOSE OF THE SURVEY

The Researcher has decided to undertake a 100% enumeration survey of the manufacturing and
service sector industrial unit in the state. The survey has been necessitated on account of non-
availability of reliable data base as the data which is available become older and several changes
were come in real estate in past few days as the client dealing was change due to availability of
new technology and many new player enter into the market with different strategy, which effect
the decision making and policy intervention in a dynamic economic scenario. This situation has
arisen because of the current voluntary nature of the industrial unit . This survey would also help
the researcher in understanding the nature of requirement of real estate industrial units ,particular
,factor of product such as land , credit need , power , skilled manpower etc for future growth .

64
65
Chapter 5

66
 Structure of survey:

Nestkeys Infratech (P) ltd.

Researcher

Customer, Sales People and Senior officer

67
ANALYSIS AND INTERPRETATION:

Data collection through questionnaire and personnel interview resulted in availability of

the correct information after analyzing the filled questionnaire form. Various steps were
required for this purpose such as editing, coding and tabulating. Tabulating refers to
bringing together similar data and compiling them in an accurate and meaningful manner.

The data collected by questionnaire was analyzed, interpreted with the help of table, bar
chart and pie chart on excel sheet.

Q How much data researcher collected ?

Data collected
rejected form
drop form
4% 1%

complete form
95%

68
We have taken a sample size of 5,00 people which include brokera as well as sales people in Noida

out of which we have got 95% completed form , 4% form get drop in industries due to some

reason like concern person is not available and 1% form rejected due to no interest.

Q Through which method we collected the form?

95% form are collected by direct approach to the people by field visit , 2%form are filled by e-

mail and 3% form are filled by approach to office.

Industries

2% 3%

Direct approach to industries

e-mail
By DIC
95%

Questionnaire For customer and sales people

69
Q1.What type of firm are you?

Firm

builder firm
broker firm

For completing the report researcher decide to conduct a survey on real estate industry when
researcher start the survey he found that 90% industry are working are the broker firm in noida
extension and only 10% firm are the builder firm.

Q2. From how many years you are working in this Industry?

Sales
1-10 yrs 11-20Yrs 21-30 yrs 30 yrs and above

5%
5%
10%

80%

70
After asking this question researcher found that most of industry were recently setup i.e 90% of
industry start working in 1-10 yrs and 10 % industry are those who are not old

Q3. How you get fund for investment in real estate ?

bank financial institute by other source

By asking this question researcher come to the conclusion that the amount of rupee use in
construction of building is taken in the form of loan from bank because the reason is that the rate
of interest is low and the only 10% amount is taken from the financial institute because bank cannot
give the whole amount.

71
Q4. If broker how you deal with builder firm?

Firm
under writen channel partner other mode

5% 15%

80%

By asking this question researcher find that 80% firm in noida extension are working as a channel
partner channel partner means are the firm which do not sign any agreement with the builder firm
about the sales that he made this amount of sales in this month and 15% firm are those who work
with the agreement with broker firm that they should sale the flat and only 5% firms are those
who are working with other mode

72
Q5. What type of employee do you Hier?

employee
fresher experineced

2%

98%

By asking this question the researcher was socked because the result came out from the real
estate industry are very socking as they hire only 2% fresh employee who do not have any
experience as the risk was associated with them and 98% employee are the experienced .

73
Q 6. If you hire fresher providing training to fresher is ?

fresh employee

By asking this question researcher try to find out why in real estate industry to less chances were
given to fresher and the result comes out the 98% risk are associated with them and only 2 %
opportunity .

74
Q7. Having good number of employee in your sales team?

Sales people
opportunity challenge both A&B

1%
4%

95%

By asking this question researcher find that having good number of sales people in a sales team is
a opportunity for them as they can target large number of customer in small period of time and
only 1% risk associated with them i.e if the sales is not done from were the employer will give
the salary and 4% is both risk as well as opportunity for the employer

75
Q. Retaining the good sales person ?

sales people
challenge opportunity Both A&b

11%

45%

44%

By asking this question researcher find that 45% is a challenge for the employer to retain there
employee and 44% is the opportunity for them and 11 % is both for some of the firm .

76
Q8. How do you approach the customer?

Customer

10%

20%
50% customer walkin
website
email
20% other mode

Researcher find that 50% approaches were done by the customer walking 2o% are done through
website and 20% are done through emails on which details of the project were send and later on
telephonic call were made for asking about there feedback. And 10% were made by using othere
mode

Q9. How did you identify the customer need ?

77
 Sales
interacting directly with customer through other source

1%

99%

By asking this question researcher try to find out how the dealing made in real estate industry and
he find out that 99% dealing were made by interacting with the customer directly and only 1%
dealing were made through getting information other sources.

78
Q10. What Type of plan you offer to the customer ?

plan
clp down payment flexi all three

25%

1%

70% 4%

By asking this question researcher know that 70% industry are those which offer all the three plan
and 4% industry are those which offer flexi olan and 1% industry are those which offer
downpayment and 25% industry are those which offer clp plan

79
Q11. Do provide any Discount to the Customer ?

Discount
yes no

1%

99%

By asking this question researcher try to find out that how many firm are giving discount on
apartment in noida extension and after asking this question researcher comes on the conclusion
that only 1% industry are not giving any discount on apartment in noida due to some reason behind
that .

80
Q12. Providing the discount to Customer is a challenge or a opportunity ?

Discount

opportunity
10%

challenge
90%

After asking this question researcher got socked because after analyzing the questioner researcher
come on the coclusion that providing the discount in real estate industry is a biggest challenge as
based on the feedback reason come out that there is the pressure of the builder on the broker not
to provide and some time customer demand is to much which become difficult for the firm to full
fill ..

PART II

81
Q1. At which position you are working ?

Sales
sales executive
ASM
SM
Part of Management
. Sales Executive O B) ASM O C) SM O D) Part of Management O

10%
10%
10%
70%

By this researcher try to know in real estate industry how much employee are more required or
more active.

82
Q2. How many jobs you left before?

more than 3 job

5% sales people

3 job
11%
2 job
10%

1 job
74%

`By asking this question researcher try to findout the employee working in real estate are
experienced or fresher and he got his answer that almost all the employee are experienced out of
which employee which have one year of experienced are more as compare to other

83
Q3. How many Booking Did you make in a month?

Sales
one booking two or 4 booking five to seven booking more than seven

10%

10%

20% 60%

Researcher find that 60% employee are who sale at least one apartment in a month there are 20%
employee who made a sales between 2 to 4 appartment in a month and there are 10 % employee
make a sales more than seven apartment in a month.

84
Q4. In how many attempt you convinced the customer for purchasing the apartment from you?

Researcher after interacting with the sales people he find that this job is very challenging job they
said that at least four attempt were made by the sales people in cloing the sales.

Attempt
4 5 7

5%
15%

80%

85
Q5. How you approach the customer?

Sales

4%
6%

telephone call and field visit

e-mail and field visit
field visit
90%

Researcher find that sales people have to do lots of hard work for meeting the customer for that
90% they have to arrange meeting on telephone call and then do field visit and 4% they send details
of project Through e-mail then arrange meeting and do field visit and only 6% are those sales
people who directly approaches the customer.

86
Q6. Right Now on how many project you are working?

Project
more than 15
10%

9 to 15
10%

8 3
20% 60%

Researcher find that 60% sales people are working on 3 project in noida extension this provide
them opportunity in better explaining the project because they have a deep knowledge of project
20% sales people sales people are working on 8 project and 10% people are working on 9 to 15
project and 10 % are working on more than 15 project and they say that this is a challenging job.

87
Q7 .Expecting more project to work on ?

project
yes no

1%

99%

By this researcher got an idea that some new project are coming in noida extension very soon that
why 99% sales people say that they have to work on new project and only 1% say that they don’t
want to work on new project due to some reason.

88
Q8. Did you get any opportunity while doing the present job?

opportunity
yes no

22%

78%

Researcher find that 78% sales people got an opportunity of many type such as promotion ,hike in
salary and many other kind and only 22% people does not got any type of opportunity .

89
Q9. Does job is Challenges for you ?

challanging job
no
3%

yes
97%

Researcher found that this job is very challenging because 97 percent people say yes as they have
faced lots of problem while doing this job and only 3% people says that this job is not challenging

90
Q 10.. Did You get support from other sales people in closing the deal ?

support
yes no

10%

90%

Researcher found that 90% sales people got support from other sales team member as they work
in a team in the deal and only 10 % people says that they does not got any type of support from
there team member

91
Q11. Did you want to leave real estate industry ?

leave the sreal estate

yes no

6%

94%

Researcher found that 94% people wants to leave this sales team because this job is full of
challenges and lots of pressure was there from the boss time for completing the targets and only
6% people say that they wants to continue job in this field only.

92
93
Chapter 6

94
 Conclusion:

After analyzing the data researcher found that real estate industry is full of challenges and

opportunity for both employee as well as for the firm of both type i.e broker firm and the builder

firm and through this survey it is also clear that this industry is growing at a very fast rate as

compare to other industry as soon as possible try to become a back bone of the Indian economy.

95
APPENDICES

96
 To Know About Real Estate

Interviewer’s Name: Supervisor Name:_____________________________________________________

Survey Date: ___________________ Validation Comments: _______________________________________________

Validation Date: ___________________ _________________________________________________________________________

BASIC PARTICULARS

Name of the Firm/Company

Type or Nature of the Firm/Company Proprietorship 0 Partnership 0 Pvt. Ltd/Ltd. 0 Any Other
__________________________

Plot/Unit No.
Location/ Address of the
Area/Locality
Manufacturing Facility/Unit
City/Town/Village

Block District
Name of Authorized/Competent Respondent &
Designation
Contact Number (Mobile/Phone) E-Mail ID

What type of firm are you?

A) Builder firm O B) Broker Firm O

From how many years you are working in this Industry?

A)1-10yr O B) 11-20yr O c) 21-30 O D) 30yrs and above O

How you get fund for investment in real estate ? If Other sources pls specify ?

A) Through Bank O B) Financial institute c) BY other sources O

97
If broker how you deal with builder firm? If other mode specify how you deal?

A) under written O B) as a channel partner O C) Other Mode O

What type of employee do you Hier?

A) Fresher O B) Experinced O

If you hire fresher providing training to fresher is ?

A) Challenge O B) Opportunity O

Number of employee you have in your sales Team?

Having good number of employee in your sales team?

Is a opportunity for you O B) Is a challenge O C) Both A,B O

Retaining the good sales person ?

Is a challenge O B) opportunity O C) Both A,B O

How do you approach the customer?

A) Customer Walking O B) Website O C)Through E-mail D) other mode O

If other mode pls specify the type of mode used by you ?

How did you identify the customer need ?

A) Interacting directly with customer O B) already know through other sources O

How you convinced the customer ?

Telling about project O B) telling about the Builder O C) telling about the history of firm D) A,B,C O

What Type of plan you offer to the customer ?

98
A)CLP plan O B) flexi plan O C) Down Payment Plan O D) All the three plan O

Do you provide any Discount to the Customer ? If yes how much discount do you provide to customer?

Yes O B) No O

Providing the discount to Customer is a ?

Challenge O B) Opportunity O C) Both

In Real Estate industry what type of opportunity did you get ?

What type of Challenges you are facing ?

99
 Credence Infratech Private Limited
(To Know Employee)

Interviewer’s Name: Supervisor Name:_____________________________________________________

Survey Date: ___________________ Validation Comments: _______________________________________________

Validation Date: ___________________ _________________________________________________________________________

BASIC PARTICULARS
Name

Whose Employee Credence Infratech 0 Other Company O

Plot/Unit No.

Location/ Address Area/Locality

City/Town/Village

Block District

Contact Number
E-Mail ID
(Mobile/Phone)

TO KNOW Employee

At which position you are working?

A) Sr. Sales Executive O B) ASM O C) SM O D) Part of Management O

From How many years are you working in this field ?

100
A) 0-2 Yr O B) 2-4 Yr O C) 4-6 Yr O D) 6 Yr and above O

How many jobs you left before?

A) 1job O B) 2 job O C) 3 job O D) more than 3 job O

How many Booking Did you make in a month?

A) 0-1 O B) 2-4 O C) 5-7 O D) more than 7 booking per month O

In how many attempt you convinced the customer for purchasing the apartment from you?

4 attempt O B) 5-6 attempt C) 7 and more than 7 attempt O

How you approach the customer?

Through telephone call and then field visit O B) Through e-mail then field visit O C) through field visit only O

Right Now on how many project you are working?

A)0- 3 O B) 4-8 O C) 9-15 D) more than 15 project O

Expecting more project to work on If ‘Yes' how many project you are looking

A) Yes O B) No O

Did you get any opportunity while doing the present job? If yes what type of opportunity you get?

A) Yes O B) No O

Does job is Challenges for you ? If “yes” what type of challenges you faced ?

A) Yes O B) No O

Did You get support from other sales people in closing the deal ?

A) yes O B) No O

Did you want to leave real estate industry ? If “yes” what is the reason ?

Yes O B) No O

101
BIBLIOGRAPHY & REFERENCES

www.credenceifratech.com

Through News paper and magazine

Through internet

102