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    Communication Platforms

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    Anne Rosales
    This document discusses communication platforms for testers to provide information to stakeholders. It identifies key steps as identifying stakeholders, the information content needed by each stakeholder, the appropriate level of detail, and the best channels to deliver the information. Setting up an effective communication platform requires considering attributes like costs, accuracy, speed and usability while also weighing the setup costs against the gains of a formal process. The document provides guidance on mapping stakeholders, understanding their needs and establishing optimal information flow.

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    Communication Platforms

    Uploaded by

    Anne Rosales
    65 views10 pages
    This document discusses communication platforms for testers to provide information to stakeholders. It identifies key steps as identifying stakeholders, the information content needed by each stakeholder, the appropriate level of detail, and the best channels to deliver the information. Setting up an effective communication platform requires considering attributes like costs, accuracy, speed and usability while also weighing the setup costs against the gains of a formal process. The document provides guidance on mapping stakeholders, understanding their needs and establishing optimal information flow.

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    This document discusses communication platforms for testers to provide information to stakeholders. It identifies key steps as identifying stakeholders, the information content needed by each stakeholder, the appropriate level of detail, and the best channels to deliver the information. Setting up an effective communication platform requires considering attributes like costs, accuracy, speed and usability while also weighing the setup costs against the gains of a formal process. The document provides guidance on mapping stakeholders, understanding their needs and establishing optimal information flow.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    65 views10 pages

    Communication Platforms

    Uploaded by

    Anne Rosales
    This document discusses communication platforms for testers to provide information to stakeholders. It identifies key steps as identifying stakeholders, the information content needed by each stakeholder, the appropriate level of detail, and the best channels to deliver the information. Setting up an effective communication platform requires considering attributes like costs, accuracy, speed and usability while also weighing the setup costs against the gains of a formal process. The document provides guidance on mapping stakeholders, understanding their needs and establishing optimal information flow.

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    Confidential

    Communication Platforms
    Efficient Communication to Stakeholders

    Rev PA1 2012-01-04 1


    Introduction
     As a tester it is critical to provide the right information to the
    right stakeholders

     Different stakeholders need different information, through


    different channels

     Handling this information flow is an essential part of a


    testers everyday job

     Formalizing how this is done is needed in an enterprise


    verification organization
    Overview

    Identify
    Information
    Content
    Identify
    Identify
    Information
    Stakeholders
    Channels

    Communication
    Platform
    Identify Stakeholders
     Every tester must be aware of their stakeholders – who bases
    decisions on the material the tester generates?

     It is important to take the time to really map out which


    stakeholders are relevant in your context

     Examples could be: Project Leaders, Line Managers,


    Developers, other Testers, and so on
    Identify Information Content
     When you know your stakeholders the next step is to
    understand what information they need to make accurate
    decisions

     This could be specific information in the test reports, or what


    types of KPI and benchmarks are relevant for the
    stakeholders

     Could also be the content of educational material or


    information sites
    Granularity of Information
     Just as important as the information content is the granularity
    with which it is presented

     Understanding what level of detail stakeholders need is


    critical

     Otherwise important information will be lost in information


    overflow, or omitted by mistake
    Identify Information Channels
     The final step is to understand how the information reaches
    the stakeholders, and if this setup is optimal both to the
    stakeholders and the testers

     Examples could be: test reports, mails, word of mouth,


    meetings, wikis, presentations
    Communication Platform
    Attributes
     So what attributes are important to consider when setting up
    a communication platform?

     Cost of providing information

     Cost of receiving information

     Information accurateness

     Speed

     Attractiveness
    Communication Platform Risks

    Setup and
    maintenance
    cost of the
    Communication
    Platform

    Added gains of
    having a
    formalized
    Communication
    Platform
    Conclusion
     The right information must reach the right stakeholders
    through the right channels with the right granularity

     In a large enterprise this requires a conscious effort to


    manage and must be done in a formalized manner

     Always beware of the cost of setting up and maintaining this


    communication platform and compare it to the gains of
    having it

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