Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 91 views

    Roderick's Resume - 2 1 1

    Uploaded by

    Roderick Robertson
    Roderick Robertson has over 25 years of experience in operations management, most recently as Operations Manager at Forsyth Medical Center from March 2016 to February 2017. He has extensive experience supervising employees, ensuring regulatory compliance, and improving productivity and efficiency. Robertson holds several certifications and has a background in customer service, training, and quality assurance.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Roderick's Resume - 2 1 1

    Uploaded by

    Roderick Robertson
    91 views5 pages
    Roderick Robertson has over 25 years of experience in operations management, most recently as Operations Manager at Forsyth Medical Center from March 2016 to February 2017. He has extensive experience supervising employees, ensuring regulatory compliance, and improving productivity and efficiency. Robertson holds several certifications and has a background in customer service, training, and quality assurance.

    Original Description:

    Rod's resume

    Original Title

    Roderick's Resume_ 2 1 1

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Roderick Robertson has over 25 years of experience in operations management, most recently as Operations Manager at Forsyth Medical Center from March 2016 to February 2017. He has extensive experience supervising employees, ensuring regulatory compliance, and improving productivity and efficiency. Robertson holds several certifications and has a background in customer service, training, and quality assurance.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    91 views5 pages

    Roderick's Resume - 2 1 1

    Uploaded by

    Roderick Robertson
    Roderick Robertson has over 25 years of experience in operations management, most recently as Operations Manager at Forsyth Medical Center from March 2016 to February 2017. He has extensive experience supervising employees, ensuring regulatory compliance, and improving productivity and efficiency. Robertson holds several certifications and has a background in customer service, training, and quality assurance.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 5

    Roderick Robertson

    318 E Monmouth St.


    Winston Salem, NC 27127
    (336) 870-2276
    roddy0124@gmail.com

    Proven Global Operations Manager | Helping Companies Translate Their Business Goals to Reality

    WORK EXPERIENCE
    Accounts Receivable Contractor
    IBM/PepsiCo
    Contribute to PBCs P & L by minimizing losses due to aged and unresolved receivables.
    Liaise/Consult with Sales Representatives/MEM and customers for additional information.
    Educate customers on various payment/billing options available to expedite payments.
    Perform account reconciliations. Recover funds relating to invalid deductions.
    Participate in monthly portfolio risk reviews with supervisor.
    Build strong partnerships with sales, drivers and other cross functional teams to drive results.
    Partner with Cash, Collections, AR Customer Service, Pricing and Sales teams to investigate and
    resolve customer issues.
    Operations Manager
    *Served as interim director for 3 months
    March 2016-February 2017
    Forsyth Medical Center/Compass Group
    Coordinated with all buildings & department directors to ensure fluid communications, quality care was
    provided to clients/customers/guests on every level. Instructed housekeeping supervisors and
    FTE’s on Safety/Hazards, Cleaning, Floor care, etc. Knowledgeable in all areas of environmental. EPA
    certified, (levels 1,2 & 3), OHSA certified, (levels 1,2 & 3) and HVAC certified,(universal). Also Six Sigma Black
    Belt. Responsible for exceeding expectations of federal, state and local mandatory regulations.
    Experiment/Design, Reduced facility costs, and improved productivity.

    Operations Manager
    January 2007 - February 2016
    Aramark | High Point
    Healthcare Services
    Contracted back thru High Point Regional Health Systems to manage, train, supervise, and motivate both
    supervisors and employees. Maintained lowest retention rate in department history.

    Facilities Operations Manager


    September 2006 - December 2006
    Crothall | Chicago, Illinois
    Healthcare Services
    Contracted thru Forsyth Medical Center, a 850 bed facility to manage, supervise & train 150 department
    employees. Generated revenue, thereby enhancing the brand. Regulated day to day maintenance of hospital
    and other buildings on campus.
    Environmental Operations Director
    March 2003 - September 2005
    High Point Regional Health Systems | High Point, North Carolina
    Healthcare Services
    Supervise, hire, train & manage employees on a daily basis. Responsible for all areas of the hospital campus &
    employee development. Also maintain federal/OHSA, EPA/EHS & state regulatory guidelines.

    Training Specialist/Team Leader/Dept./Project Manager


    June 1997 - June 2001
    American Express | Greensboro, North Carolina
    Responsible for the education and development of new hire employees in areas of customer service &
    customer focused sales. Demonstrated ability to effectively utilize a racial equity in our organization.
    Performed all forms of training, re-training or cross training. Initiatives focused on technical analysis, needs
    assessment & overall evaluations. Integral in the
    implementation of Triumph and E-Learning platforms. Classroom instruction, monitoring for compliance/OJT.
    Interim team leader. Promoted to Department Manager. 2003 employee of the year (NROC call center).
    Conflict resolution with escalated calls. Conducted diversity, inclusivity & motivational workshops.
    Collaborated design/display for instructional presentation purposes. Assisted in opening the Vancouver, BC
    Canadian call center. Also trained at our call centers in Pittsburgh, PA, Providence, RI, Fort Lauderdale, FL.

    Quality Assurance Analyst./Compliance


    March 1994 - July 1997
    Equifax/Perimeter Credit | Atlanta, Georgia
    Providing credit bureau info. to customers & financial inquirers. Collected defaulted student loans to assist in
    credit restoration. Monitored reps. to maintain state and federal compliance laws.

    Administrative Assistant
    September 1990 - July 1994
    African Methodist Episcopal Zion Church | Jamestown, North Carolina
    Responsible for accounts payable & interdepartment/ interdenominational correspondence. Prepared legal
    documents/liaison with legal department. Made travel arrangements and appointments for the District
    Superintendent.
    EDUCATION
    Elizabeth City State University | Elizabeth City, North Carolina
    CERTIFICATION
    HVAC/OSHA/EPA levels 1, 2 & 3 certified universal
    August 2009
    SKILLS

    Microsoft applications Expert


    Excel software Expert
    PowerPoint Intermediate

    LANGUAGES
    American Sign Language Beginner
    English Advanced
    Spanish Intermediate

    Extra-Curricular Activities:

    -Forsyth Humane Society

    -NC AIDS Action Network, Member/Advocate

    -Wake Forest Medicine Institute/Guest Speaker


    Summer Enrichment Program (Patient advocacy, Healthcare perspectives/delivery,
    enhancing medical education)

    -Wake Up Winston Advocate Day Wake Forest University Offices of Inclusion &
    Diversity

    -Guest Panelist Safe Zone Annual Training (MD students, PA residents/Med pre-grad
    requirement)
    LGBTQ postures

    -Co-facilitated "Getting Ahead in a Just Getting by World" Workshops sponsored by


    GoodWill Industries

    -Panelist WF School of Medicine & Think Possetive: Photo Voice Exhibit ; Evening
    Tea: The Real Conversation about HIV

    -Volunteer The Bethesda Center/Shelter/Food for the homeless


    -Tutor/Instructor Reading Connections/Adult literacy

    REFERENCES

    Mervyn Mc Howard
    Forsyth County Schools
    (336) 695-3263
    Associate

    Helena Jackson
    Medical Transcriptionist/Russian, Self-employed
    (336)769-0456
    path63055@aol.com
    Professional

    Eleanor Parker
    retired
    (336)662-9383
    ellienc@yahoo.com
    Professional

    Dr. Anna Lee


    University Professor
    (202) 421-7881
    annalee4474@gmail.com
    Associate/Professional

    You might also like