Credit Card Terms and Conditions

1. Definitions:

“Home Credit” refers to HC Consumer Finance Philippines, Inc.

“Billing Cycle” means the period of time covered by the e-Statement where the Card Transactions and
applicable Charges of the Cardholder are posted and summed.

“BSP” refers to the Bangko Sentral ng Pilipinas.

"Card" refers to the credit card issued by Home Credit.

"Card Account" refers to the credit card account opened by Home Credit for the purpose of entering all
credits received and debits incurred by the Cardholder under these Terms and Conditions.

“Card Association” refers to any company that provides credit card network such as, but not limited to
VISA International, American Express, Mastercard International, JCB International, Diners Club, and China
UnionPay.

"Cardholder" is an individual to whom a Card is issued by Home Credit and whose name appears on the
face of the Card, depending on the type of Card issued to the individual.

"Card Transaction" is the purchase of goods and/or services, and/or receiving Cash Advances by the use
of the Card,Card details or QR code payments in any other manner authorized or made by the Cardholder
regardless of whether a sales slip or Cash Advance form or other proof of purchase or order form is signed
by the Cardholder, or confirmed by Personal Identification Number (PIN),One-Time Password (OTP), or
via mobile application as applicable.

"Cash Advance" is any cash amount withdrawn from an Automated Teller Machine (ATM) or disbursed
through another financial institution to be charged to the Card Account.

"Charges" refers to the amount due from the Cardholder by virtue of the use of the Card or of the Card
details including, but not limited to, Card Transactions, fees, Interest Charges, Late Payment Fees,
additional expenses, damages, legal costs and disbursements, which will be charged to the Card Account.

“Credit Card Agreement” refers to the agreement between Home Credit and the Cardholder for the use
by the Cardholder of the Card issued by Home Credit.

"Credit Limit" is the maximum total amount for Card Transactions, Cash Advances, balance transfers, and
Interest Charges, as well as other fees chargeable to the Card Account.

“Customer Service Hotline” refers to Home Credit’s customer service hotline at (02) 753 5711, or as may
be amended from time to time.

“Customer Service Channels” refers to Home Credit’s customer service channels including the Customer
Service Hotline, email (info@homecredit.ph), or any other digital or electronic channel supported by Home
Credit, as may be provided and/or amended from time to time.

"Electronic Statement of Account” or “e-Statement" is the monthly statement sent to the Cardholder
via e-mail or through other digital or electronic means, with details including but not limited to the Statement
Balance, Minimum Amount Due, Card Transactions, and Charges as of Statement Cut-off Date payable to
Home Credit before or on the Payment Due Date.

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"Interest Charges" is the payable amount of interest on the Card Account and represents the cost for
borrowing as provided in these Terms and Conditions.

"Late Payment Fees" refers to the amount representing charges for failing to pay the Minimum Amount
Due on or before the Payment Due Date as indicated in the Credit Card Agreement and will be reflected in
the e-Statement, if applicable.

“Membership Fees” refers to the monthly fee charged by Home Credit to the Cardholder for the right to
use its Card and acquire access to membership benefits.

"Merchant Partners" shall refer to any entity providing goods and/or services that accepts the Card or QR
code as a mode of payment by the Cardholder.

"Minimum Amount Due" shall refer to the minimum amount that a Cardholder is required to pay on or
before the Payment Due Date so that the Card Account is not subjected to Late Payment Fees and
temporary Card suspension.

"Month" refers to the calendar month in a given year.

“Monthly Installment Amount” refers to the monthly payment amount of a Monthly Installment Plan.

“Monthly Installment Plan” refers to the program of Home Credit wherein the Cardholder can pay for the
Card Transaction in installments.

“Outstanding Balance” refers to the total balance outstanding on the Card Account as of a specific date.

"Payment Due Date" is the date specified in the e-Statement by which date, payment of the Minimum
Amount Due or any part of the Statement Balance thereof is due and payable to Home Credit.

“QR code” refers to Quick Response code - a matrix barcode containing information about the Merchant
Partner.

“QR code payment” refers to payment for goods or services from Merchant Partners by scanning
merchant QR code in Home Credit mobile application.

“Statement Balance” refers to the total amount charged to the Card Account as indicated in the e-
Statement, including all amounts incurred by the use of the Card as of Statement Cut-off Date, and full
payment of which on or before the Payment Due Date shall not subject the same to Interest Charges.

“Statement Cut-off Date” refers to the end date of a Billing Cycle, as determined by Home Credit, when
Card Transactions and other applicable charges or fees during the billing cycle are summarized.

"Statement Date" is the date by which the e-Statement is issued by Home Credit to the Cardholder.

“Smile Rewards Program” means the loyalty rewards program of Home Credit for the Card. Cardholders
can enjoy cashback rewards and promo deals based on participating Merchant Partners’ current offer.

"Transaction Date" is the date by which a Card Transaction is undertaken.

"Transaction Posting Date" is the date by which a Card Transaction is posted onto the Card Account.

2. The Card. The Card issued to the Cardholder is the property of Home Credit. It is non-transferable and
its use shall be subject to Home Credit’s policies and guidelines including those provided by the Card
Association.

3. Card Activation. The Card will be activated upon request of the Cardholder via the Customer Service
Hotline or any other digital or electronic channel supported by Home Credit. The request for activation shall
be done within forty-five (45) days from receipt of the Card; otherwise, Home Credit shall have the right to
cancel the Card.

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4. Use of the Card. The use of the Card, Card details or QR code payments is subject to these Terms and
Conditions as may be amended from time to time and made available at Home Credit’s website. The
signature of the Cardholder at the back of the Card and the use of the Card even without the Cardholder’s
signature or PIN shall constitute agreement to these Terms and Conditions.

5. Loyalty Rewards Program. The Cardholder is automatically enrolled to the Smile Rewards Program
from the time of Card activation. Home Credit reserves the right to amend, at any given time, its Smile
Rewards Program Terms & Conditions, rewards scheme, without prior notice to Cardholders. Full terms
and conditions of Smile Rewards Program are available at Home Credit’s website.

6. Card Validity. The validity of the Card shall run from its activation up to the last calendar day of the
month indicated on the face of the Card unless earlier terminated by Home Credit or the Cardholder under
Section 21 hereof. The renewal or replacement of the Card is at the sole discretion of Home Credit. Home
Credit reserves the right to replace the Card number or expiry date of a Card issued to a Cardholder for
security and other legal and legitimate purposes. The Cardholder shall be responsible for communicating
to Merchant Partners with which the Cardholder has existing transactions or to any interested party that the
new Card number is issued.

Home Credit shall not be liable to the Cardholder if, for any reason, any merchant or establishment does
not honor the Card. The Cardholder agrees to hold Home Credit free and harmless from any and all claims
for damages as a result of the refusal of any merchant or establishment to honor the Card or from any
issues regarding the product/s or service/s of the merchant or establishment.

7. Loss of Card. In case of loss of Card, the Cardholder shall immediately report it to Home Credit via the
Customer Service Hotline or any other digital or electronic channel supported by Home Credit. The
Cardholder shall be liable to Home Credit for any and all transactions, purchases, and charges made or
incurred from the use of the lost or stolen Card prior to reporting of the loss of the Card. A reasonable fee
may be charged for the replacement of the lost Card.
8. Cardholder Information and Consent. Cardholder authorizes Home Credit:

a. To conduct credit investigations necessary to determine Cardholder’s credit standing and financial
capacity and to ask and/or release, disclose, submit, share, or exchange any Cardholder's credit history or
Card Account information and reports as Home Credit may deem fit including, but not limited to, delinquent,
past due, or litigation status of Card Account, full payments or settlement of previously reported Card
Account and other Card Account updates to consumer reporting or reference agencies, government
regulatory agencies, and to banks or financial institutions, credit card companies, creditors, loyalty program
partners, Merchant Partners or other third parties.

b. To process the Cardholder’s personal data, relevant information, and other documents in accordance
with the Applicant Consent Form signed by the Cardholder with Home Credit;

c. To inform Cardholder of its promotional offers, advertisements and surveys through email, short
messaging services (SMS), telephone or any other means of communication. If the Cardholder wishes to
be excluded from the list of recipients, the Cardholder may contact Home Credit’s Customer Service
Hotline; and

d. In relation to the Cardholder’s personal data, personal information, and other documents provided or
obtained by Home Credit, to perform any and all acts necessary, incidental, and in furtherance of its
legitimate business interests and for compliance with its statutory obligations.

9. Card Delivery. A courier authorized by Home Credit will deliver the Card to the delivery address of the
Cardholder. The Cardholder, if personally receiving the Card, or his duly authorized representative shall
present a valid ID and the delivery tracking number before the Card shall be released by the authorized
courier. Home Credit will contact the Cardholder thru SMS or call to coordinate the delivery.

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10. Responsibilities of Cardholder. The Cardholder acknowledges its liability to Home Credit for any and
all amounts charged to the Card, including but not limited to, interests, fees, and other charges, Cash
Advances, whether incurred in the Philippines or abroad. The Cardholder agrees that all Card Transactions
shall be conclusively presumed to have been personally made by the Cardholder. The Cardholder also
agrees to accept and pay for such charges without the necessity of proof of a signed charge or sales slip,
and even without receiving the e-Statement.

The Cardholder shall assign a Personal Identification Number (PIN) via the Customer Service Hotline or
any other digital or electronic channel supported by Home Credit. The Cardholder shall keep the PIN
confidential at all times. The PIN shall be used as Cardholder verification for Card Transactions, without
prejudice to other methods of Cardholder verification such as signature or OTP.

All Cash Advances made by the use of the Card shall be conclusively presumed to have been personally
made or authorized by the Cardholder. A Cash Advance fee will be imposed per Cash Advance transaction.

All Philippine Peso transactions incurred by the Cardholder with merchants located outside the Philippines
by mail, telephone order, or the internet may be subject to tax at the applicable rate, added to the Philippine
Peso transaction.

In purchasing foreign exchange necessary to cover all non-trade transactions using the Card, the charge
or sales slip authorized by the Cardholder or the transaction record for Card Transactions shall serve as
the written application from Cardholder as required by the BSP Manual of Regulations on Foreign Exchange
Transactions.

The Cardholder acknowledges that the custody and care of the Card is his responsibility and agrees to
exercise the necessary safeguards against loss, theft, and fraudulent or unauthorized use.

11. Membership Fees. At the discretion of Home Credit, the use of the Card is subject to a monthly
Membership Fee and the payment of the monthly Membership Fee may be a condition for the continued
use of the Card. The amount of the Membership Fee shall be determined by Home Credit and will be
communicated to the Cardholder via the mode of communication provided in these Terms and Conditions.
Membership Fees paid, when imposed by Home Credit, are non-refundable even in instances where the
credit privileges are suspended or terminated, or even if Cardholder elects to cancel the Card before its
expiry date. The continued use of the Card and/or Card Account shall be construed as acceptance by the
Cardholder of the amended terms, benefits, credit limit, and fees.

The Membership Fee may be waived based on conditions to be set by Home Credit and will be
communicated to the Cardholder via the mode of communication provided in these Terms and Conditions.

12. Credit Limit. Home Credit shall determine, based on the credit standing, credit history, and financial
capacity of the Cardholder, the credit limit to be given to the Cardholder. Home Credit may thereafter
implement changes in the Credit Limit applicable on the Card Account based on its risk management
policies and guidelines in accordance with the regulatory requirement of the BSP, and the Cardholder shall
be notified of such changes. The Cardholder may decline any Credit Limit increase in accordance with the
regulatory requirement of the BSP. The Cardholder shall have the option to request for a Credit Limit
adjustment, upon submission of updated information, subject to approval of Home Credit.

The Cardholder shall monitor the balance not to exceed the approved Credit Limit and further agrees that
Home Credit may reduce Cardholder’s Credit Limit and Cash Advance limit to an amount to be determined
by Home Credit. Should the Outstanding Balance at any time exceed the approved Credit Limit, Home
Credit reserves the right to decline any transaction or deactivate the Card. Any excess over the Credit Limit
shall be considered due and demandable immediately without need of further notice or demand.

13. e-Statement. The mode of delivery of the e-Statement is through the e-mail address declared by the
Cardholder to Home Credit during the application for the Card or any other digital or electronic channel
supported by Home Credit.

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The Cardholder shall immediately inform Home Credit in case the Cardholder fails to receive the e-
Statement. In the absence of any report of failure to receive the e-Statement, the Cardholder is deemed to
have received the same. The absence of the e-Statement or the Cardholder’s failure to receive the same
shall not relieve the Cardholder of its obligation to pay all charges arising from the use of the Card on the
Payment Due Date. The e-Statement shall form an integral part of these Terms and Conditions.

In the event of any error in the e-Statement, the Cardholder agrees to immediately notify Home Credit of
said error. If no error is reported within thirty (30) days from the issue date of e-Statement, the Cardholder
agrees and confirms that the e-Statement is considered as true and correct and considered as conclusive
evidence of the matters to which it relates, in the absence of any manifest error, and no other document
such as charge or sales slips may be used to prove the transactions in the e-Statement.

14. Foreign Currency Transactions. For Card Transactions other than in Philippine Pesos, the transaction
amount will be converted by the Card Association using its rate of conversion to Philippine Pesos. This
amount in Philippine Pesos is what will be reflected in the e-Statement as the amount of Card Transaction
and shall be subject to a currency conversion fee.

15. Minimum Amount Due. The Minimum Amount Due is the minimum amount to be paid by the
Cardholder on or before the Payment Due Date. The Minimum Amount Due shall be determined based on
due date precedence with penalties, charges and fees having a higher priority over the principal balance,
with the following composition in the order provided below:

a. Amounts already overdue (if any);

16. Card Payment. The Cardholder must pay the Minimum Amount Due, as shown in the e-Statement and
must be received by Home Credit on or before the Payment Due Date. The payment through any authorized
mode, or made to any accredited payment center of Home Credit shall be considered as payment to Home
Credit that is made on the same date. The Payment Due Date is automatically moved to the next business
day if it falls on a Saturday, Sunday, or a regular national holiday and payment thereon shall not be treated
as late payment.

Payment which is less than or exact amount of the Minimum Amount Due shall be applied in the following
order: the overdue amount (if any); the Monthly Installment Amount due (if any), the principal, penalties,
fees and charges.

Upon receipt of a payment from a Cardholder whose account carries different interest rates for different
types of purchases such as Cash Advances, regular purchases, installments, balance transfers, Home
Credit shall apply amounts in excess of the Minimum Amount Due first to the fees and charges, and then
to the billed balance bearing the highest rate of interest, followed by the billed balance bearing the next
higher rate of interest, until the payment is exhausted. The interest rate applicable on the Transaction Date
pertaining to the amount shall be the basis for determining priority of payment.

In the event that the Cardholder fails to pay the Minimum Amount Due on the Payment Due Date, Home
Credit reserves the right to temporarily suspend the Card until payment is made.

17. Interest Charge. The Cardholder is required to pay the Minimum Amount Due as indicated in the e-
Statement for every Billing Cycle.

No interest shall be imposed if the Statement Balance is paid in full on or before the Payment Due Date
provided that interest from Cash Advances shall accrue on the day the cash was obtained by the
Cardholder.

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Payment of less than the Statement Balance will render the unpaid principal portion of the Statement
Balance as a borrowing and will be subject to interest from the Statement Cut-off Date at the rates indicated
in the Credit Card Agreement until settlement of the amount in full.

Home Credit reserves the right to change the interest rates and/or fees from time-to-time and to be effective
after ninety (90) days from the written notification sent to the Cardholder via the mode of communication
provided in these Terms and Conditions subject to the right of the Cardholder under Section 21 hereof.

In computing the Interest Charge, the principal portion of the daily Outstanding Balance shall be multiplied
by the interest rate effective on the day. To compute the daily interest rate, the prescribed monthly
interest rate shall be divided by 30 days (fixed). The Cardholder agrees to pay Home Credit charges or
interest on its obligation at a monthly rate as effective under the Credit Card Agreement.

18. Monthly Installment Plan. At the discretion of Home Credit, the Cardholder may purchase selected
goods or services from Merchant Partners or convert existing Card Transactions together with applicable
interest and other fees, on fixed installment basis, subject to compliance with the requirements of Home
Credit for its Monthly Installment Plans.

The Cardholder may request for the cancellation of the Monthly Installment Plan, subject to applicable fees
and charges. The unpaid principal balance of the Monthly Installment Plan shall be converted into a single
accelerated transaction, which shall be effective on the next Payment Due Date, subject to payment of
accrued interest (if any) until the date of cancellation of the Monthly Installment Plan. The accelerated
transaction shall form part of the Statement Balance.

19. Late Payment Fee. If no payment is received on or before the Payment Due Date or if the payment is
below the Minimum Amount Due, a Late Payment Fee as indicated in the Credit Card Agreement shall be
charged. The Late Payment Fee shall be imposed for every delay of a Billing Cycle.

20. Default. The Cardholder shall be considered in default, irrespective of the reasons for its occurrences
and regardless of whether it is voluntary or involuntary, when any of the following occurs:

a. Cardholder fails to pay for three (3) Billing Cycles at least the Minimum Amount Due on or before
the Payment Due Date indicated in the e-Statement;
b. Cardholder’s Outstanding Balance exceeds the assigned Credit Limit;
c. False information is given by the Cardholder to Home Credit or when any document,
representation, or warranty made by the Cardholder to Home Credit is proven to be untrue or
fraudulent at the time it was given;
d. Cardholder fails to pay any other amount due and owed to Home Credit or its related companies
or both, or fails to fulfill or perform any other undertakings or obligations under these Terms and
Conditions or other contracts with Home Credit or other related companies, or both;
e. Cardholder violates any of the provisions of these Terms and Conditions and of any contract or
other related documents it executed with Home Credit relating to any credit facility granted by Home
Credit;
f. Cardholder becomes legally incapacitated or insolvent; and
g. An event or circumstance that in Home Credit’s reasonable opinion, could adversely affect the
Cardholder’s performance or payment of obligations under these Terms and Conditions.
In case of default, Home Credit shall have the right to suspend or cancel the privileges of the Card, and the
Outstanding Balance and all charges on the Card shall become immediately due and demandable without
notice or demand.

The Cardholder authorizes Home Credit to submit its name to the credit bureau. If Home Credit needs to
refer the Cardholder’s case to a collection agency or through an attorney-at-law, the Cardholder shall be

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liable to pay the cost of collection and/or attorney's fees and the expenses of litigation and judicial costs as
applicable, which may be charged to the Card Account.

21. Suspension, Cancellation, Termination and Non-renewal. Home Credit may, upon its sole
determination that circumstances warrant or that there is a valid reason, and without notice to the
Cardholder, suspend, cancel, or terminate the Card Account and/or the Card or its privileges at any time,
or to not proceed with renewal of the Card, provided that, the Cardholder will be notified within seven (7)
business days from the date of suspension, cancellation, or termination. The Cardholder shall have the
right to appeal the same subject to mutual agreement with Home Credit. The Cardholder agrees to hold
Home Credit free and harmless from any claim for damages arising from such termination.

The Cardholder may, at any time, terminate the use of the Card by calling Home Credit at the Customer
Service Hotline even without returning the Card to Home Credit. The termination is subject to the immediate
payment of the Outstanding Balance including all charges and obligations incurred in connection with the
use of the Card. The Cardholder will be advised over the Customer Service Hotline on the due date of the
Outstanding Balance and the applicable interest rate until final settlement has been made. The Card shall
be deactivated at the date when the termination was requested and the termination of the Card Account
will be made final only upon full settlement of the Outstanding Balance and will continue to incur applicable
fees and charges until termination of the Card is final. Unless Home Credit receives a request from the
Cardholder to cancel the activated Card, the Card Account will continue incurring the applicable fees even
if the Card is not used after its activation.

22. Collection. Home Credit may appoint third parties, in accordance with BSP regulations on outsourcing
arrangements, for the collection of the amount due from the Cardholder. Should a third party be engaged
for collection, Home Credit shall inform the Cardholder in accordance with Section 26 at least seven (7)
days prior to actual endorsement or transfer of endorsement, the names and contact details of the agency
to whom the account is endorsed or transferred. If the collection is referred to a collection agency or
enforced through court action, the Cardholder agrees to pay the costs of collection in addition to whatever
damages incurred by Home Credit in connection with the enforcement of its rights against the Cardholder.

23. Compliance with Laws and Regulations. Cardholder warrants that it will comply with all applicable
Philippine laws, rules, and regulations pertaining to the use of the Card. The Cardholder also agrees and
warrants that the proceeds of any Cash Advance availed abroad shall not be used for foreign investments
or foreign loans or any other transaction in violation of any applicable foreign exchange rules and
regulations.

24. Authorization through Telephone, E-mail and Other Form of Instructions. The Cardholder
authorizes Home Credit to rely upon and act in accordance with any notice, instruction, or other
communication which may be given by telephone, e-mail, SMS, or other means of communication,
electronic or otherwise, by Cardholder or on his behalf which Home Credit believes in good faith to have
been made by the Cardholder or upon his instructions or for his benefit. Home Credit reserves the right to
require the instructions to be contained or sent in a particular form or the submission of supporting
documents.

25. Recording of Communications. The Cardholder agrees to the recording of all forms of
communications between the Cardholder and Home Credit. Cardholder likewise agrees and expressly
consents that the recorded communication may be used by Home Credit or any authorized third party as
evidence of the transaction and/or agreement in any legal proceeding.

26. Notices and Communications. The Cardholder shall promptly notify Home Credit of any changes on
the information declared by the Cardholder during the application for the Card, provided that in the absence
of such notification, the Cardholder confirms the validity and effectivity of the last known information
provided to Home Credit and accepts that any communication provided by Home Credit on such information
shall be binding and effective upon the Cardholder.

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The Card and any demands, notices, or any other communications contemplated under these Terms and
Conditions may be delivered personally, or sent by ordinary post or commercial courier, or by email or SMS,
or through Home Credit’s mobile application or website, and such communications shall be deemed to have
been received by the Cardholder on the day of delivery if delivered by hand or commercial courier, and
within five (5) days after posting, if sent by post, or on the date sent via email or SMS by Home Credit to
the Cardholder, and at the time of notification to the Cardholder by publication in the Home Credit mobile
application or website.

27. Limitation of Liability. The Cardholder confirms that it will hold Home Credit, its directors, officers,
employees, agents, and assignees free and harmless against any claim, suit, liability, and loss or damage
of any nature that may arise as a result of or in connection with the use of the Card and transactions made
through its use. The Cardholder agrees to waive any right to file an action against the foregoing arising from
the use of the Card and all transactions connected therewith.

Home Credit shall not be liable for any special, consequential, or indirect damages suffered by the
Cardholder even if Home Credit has been advised of the possibility thereof. The above provision shall
survive the termination, cancellation, or suspension of the Card or the right to use the Card.

28. Venue of Actions. Any suit or proceeding to be filed by either the Cardholder or Home Credit shall be
filed in the proper courts of Metro Manila to the exclusion of all other courts.

29. Non-Waiver of Rights. Any waiver of rights by Home Credit shall be made in writing and signed by its
duly authorized representative. Any failure or delay on the part of Home Credit in exercising any right or
power shall not constitute as waiver of said right or power nor shall partial exercise of rights waive those
rights not exercised.

30. Amendments. Home Credit reserves the right to amend these Terms and Conditions at any time for
reasons it deems proper and the amended Terms and Conditions shall be effective between Home Credit
and the Cardholder at the time of notification to the Cardholder by publication, including through Home
Credit’s website, or other means of communication, unless otherwise expressly provided for in these Terms
and Conditions.

31. Assignment and Waiver. Home Credit may assign, discount, sell, or transfer partially or in full its rights
and obligations against the Cardholder. The Cardholder shall not claim against the assignee or transferee,
as the case may be, any set-off rights or obligations owed by Home Credit to the Cardholder.

32. General Terms and Conditions. These Terms and Conditions form part of the Credit Card Agreement
signed by the Cardholder together with the General Terms and Conditions. In case of inconsistency
between any provision of the General Terms and Conditions and of these Terms and Conditions, these
Terms and Conditions shall prevail.

33. Taxes, Fees and Expenses. The Cardholder shall assume all taxes, fees, and expenses that may
become due in connection with the issuance and use of the Card and/or any other credit facility granted by
Home Credit in connection with the Card.

34. Complaints. Any complaints by the Cardholder pertaining to the use of the Card and/or the Card
Account shall be communicated to Home Credit via its Customer Service Channels and the Cardholder
shall provide Home Credit with all necessary information and/or documents in order to properly resolve
the complaint.

Effective as of May 15, 2019