Materials Management
Materials Management
Materials Management
'Materials management is a core supply chain function and includes supply chain planning and
supply chain execution capabilities. Specifically, materials management is the capability firms use to
plan total material requirements. The material requirements are communicated to procurement and
other functions for sourcing. Materials management is also responsible for determining the amount
of material to be deployed at each stocking location across the supply chain, establishing material
replenishment plans, determining inventory levels to hold for each type of inventory (raw material,
WIP, Finished Goods), and communicating information regarding material needs throughout the
extended supply chain.
Typical roles in Materials Management include: Materials Manager, Inventory Control Manager,
Inventory Analyst, Material Planner, Expediter and emerging hybrid roles like "buyer planner".
The primary business objective of Materials Management is assured supply of material, optimum
inventory levels and minimum deviation between planned and actual results.
Without the materials management process, products are not able to adequately receive the parts that
are needed in order to complete the product. Materials management can efficiently source, purchase,
store, and utilize materials within their supply chain and production timeline, which can optimize
overall production within your manufacturing operation.
Materials Management - Functions and
Objectives
Basic functionality of materials management includes various factors such as supply, material
pricing, and usage. Taking a more in-depth look at the functions of materials management and how it
is advantageous to your supply chain can enable your production facility to locate areas where aid is
needed. Various functions of materials management include the following:
Production Control - As production schedules are generated through demand analysis, the materials that are needed are
determined. It is important to find readily available materials to make sure that production flows smoothly.
Purchasing - As production management hands off the materials that are needed, the parts are then purchased from
various and frequent suppliers. Locating quality materials at a reasonable price can reduce overall cost within the materials
management process.
Transportation - Arrangement of transportation has to be done in a quick and efficient manner. The type of transportation
can vary based off of the operation, depending on how frequently materials are bought.
Receiving - This area of materials management takes the initiative in unloading and counting materials. This is where the
parts are distributed to the correct locations and where the process ends.
Along with the functionality within materials management, the objects within the process are the
following:
Material Cost Reduction
Bottleneck Avoidance
Materials management has successfully optimized production in various facilities, but the process
cannot effectively stand alone. Implementing an advanced planning and scheduling system (APS) is
the next step in overall cost reduction, inventory reduction, and material flow enhancement.
Advanced planning and scheduling (APS) software offers as an extension of the materials
management process. Through master and material planning, easily be able to up your production
and material flow process with various capabilities such as:
Flexible Accommodations
Multi-User Capabilities
Integration of an advanced planning and scheduling (APS) system will efficiently enhance your
manufacturing operation through increased revenue and reduced production time. Separate yourself
from the competition and turn your factory into a profit center.
Store-Keeping: Meaning, Types, Objectives Functions and Working
of the Stores!
Meaning:
After the completion of purchase procedure, the next important aspect Of
materials management is storekeeping.
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Types:
Stores may be centralised or decentralised. Centralised storage means a single
store for the whole organisation, whereas decentralised storage means
independent small stores attached to various departments. Centralised
storekeeping ensures better layout and control of stores, economical use of
storage space, lesser staff, saving in storage costs and appointment of experts
for handling storage problems. It further ensures continuous stock checking.
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On the other hand, decentralised stores involve lesser costs and time in
moving bulky materials to distant departments and are helpful in avoiding
overcrowding in central store. However, it too suffers from certain drawbacks
viz., uniformity in storage policy of goods cannot be achieved under
decentralised storekeeping, more staff is needed and experts may not be
appointed.
Objectives of storekeeping:
Following are the main objectives of an efficient system of
storekeeping:
1. To ensure uninterrupted supply of materials and stores without delay to
various production and service departments of the organisation.
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Functions of Storekeeping:
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7. Providing full information about the availability of materials and goods etc.,
whenever so necessary by maintaining proper stores records with the help of
bin cards and stores ledger etc.
(ii) Checking and inspection of these incoming materials and stores etc.
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(v) Informing the purchase department about damaged and defective goods
and surplus or deficit supplies etc. along with rejection forms and notes.
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(vii) Forwarding the materials to respective stores and locations where these
are to be stored or preserved.
The separate stockrooms may be used for different classes of inventories. The
material should be stored in such a manner as to protect it against the risks of
damage, destruction and any kind of loss. Each article should have identifying
marks viz., stamping, embossing, colour, coding and painting etc. These risks
are very useful in locating or identifying an article in the stores.
(c) Accounting Section:
This section is concerned with keeping proper records with regard to receipt
and issue of materials. The primary task of this section is to undertake the
process of inventory control.
Bin cards contain valuable information with regard to receipt and issue of
materials, which is greatly helpful in exercising a system of inventory control.
These cards are further helpful in determining various levels of materials viz.,
maximum, minimum, and re-ordering level.
Storekeeper is a service function. Store keeping is the function of receiving materials, storing them and issuing
these to workshops and departments in order to maintain demand and supply.
The stores department is under the control of person known as storekeeper. The storekeeper is the custodian
of all the items kept in the store. The store should be spacious, well lit and well equipped so that cost can be
minimised and service can be provided effectively.
1. To protect stores against losses of goods and in turn help in profit making.
2. To keep goods always ready for delivery/issue in any circumstances.
3. To provide maximum service at reasonable cost.
4. To avoid over stocking and under stocking and maintain demand and supply.
5. To facilitate perpetual inventory.
Function of storekeeping:
Receipt of material into storage: when materials come for storage then storekeeper has to unload it,
inspect it and then move materials to stores. The storekeeper has to classifies the materials, stores at
appropriate places and record the receipts in proper books in order to remove errors.
Record keeping:The stores records should be maintained in an efficient and orderly manner so that
materials can be easily located and information can be obtained for various departments.
Storage of materials: The stores should provide maximum protection and safety and accessibility and
utilise minimum space. Suitable storage device should be installed.
Maintaining stores: To keep the stores in the desired condition over a period of time depends on the
nature of the materials, length of time in storage, rates of deterioration. Special covering or periodic
lubrication is necessary to prevent damage due to atmospheric conditions.
Issuing stores: This function should be performed most efficiently, promptly and accurately. All issues
should be properly recorded. All issues should be duly authorised and procedures laid down should be
duly followed.
Co-ordination with material control: The storekeeper is partly responsible for such co-ordination. Much
depends on the type of production, size of the company, the organisation structure, etc.
Ensure that all transaction is ensured in the Bin Card and that the Bin Card is up to date.
All items should keep in its proper place.
Maintenance of stores at required levels.
Neatness in stores to facilitate physical verification.
Co-ordination and supervision of staff in the stores department.
Periodic review of various scales, measuring instruments, conversion ratios etc.
Protect stores from fire, rust, erosion, dust, theft, weather, heat, cold, moisture and deterioration et
What is Store keeping accounting? Types of store
keeping and Objective of store keeping
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Store keeping is a specialized and important function of materials control that is especially
concerned with the physical storage of goods. The storekeeper is responsible for safeguarding
and keeping the materials and suppliers in proper place unit required in production
. It is service function and the store keeping is the in-charge of store keeping. He is the
warden of the service and the store and maintains a record of all movements of materials.
Storekeeper is in fact a connecting like between planning and the production department.
Purchase control must be effective stores control to avoid losses from damage, deterioration
and carelessness.
of store keeping:
iv. Protecting goods stores against fire, loss, theft, and obsolescence.
v. Ensuring adequate and timely supply of store under proper requisition and authorization.
Types of stores
Although there are various types of store, following are the commonly used by manufacturing
• Centralized stores
• Decentralized stores
Centralized stores
If there is only one store to receive and issue materials to all department of a concern, such
store is called entertained stores. In this type of store, all materials are kept at one central
store. Materials are received by and issued from stores department in centralized stores. This
type of store is used by most of the manufacturing company. The main objective of centralized
store is to purchase and issue all the materials required by the entire department.
i. There is a better control over store under centralized stores since all the material are stored
ii. There is minimum investment since it is not necessary to establish separate store for each
department.
iii. Centralized stores achieve economy die to less administrative and supervision costs.
i. There is a very high risk under centralized store in case of theft, fire etc.
Decentralizes stores
This store has been emerged due to disadvantages of centralized stores. It is a just reverse
system of centralized stores. Under this system of store, there is an independent or separated
store in each department. Each department has to make a separate store for recording the
materials en each department. Each department has to make a separate store for recording
the materials they required. It is not so popular because it requirement more cost to set up a
beginning stock. In big organization, the central store is far from production department and
due to which transportation cost increases. To reduce the cost of handing and transportation,
Location of store
Place is also known as location. So location of store means the place where the store is
situated. While selecting the location of store, purchase department must be careful in various
facts. Because location of store at proper place helps to minimize the cost of handling
materials. The layout of the store must be considered. The store should be divided into racks
which should be future sub-divided into small spaces. This space is knows as bin.
Storekeeper
Storekeeper is a person appointed for taking care of store. He is in-charge of the store and
responsible for the control of store. Normally, all the big manufacturing concern appoints a
storekeeper. He has a important role in store keeping. The storekeeper must have some
technical knowledge and experience is store routine. Except this, he should be trained, honest,
loyal and responsible. Storekeeper is also called store manager or store superintendent.
storage when they are being issued to production departments. All items in the stores should
properly be classified and codified. Goods which are received by store must be scientifically
Classification of materials
As per the nature of materials, it must be classified in various groups of goods. Materials are
classified to make issuing, storing and identifying materials easily and quickly. So materials
are first classified on the basis of their nature and types. It may be classified as construction
Codification of materials
After classification of materials in various groups, they are codified again. Coding means to a
numbers or distinctive symbols to a specific materials of stores with a arrangement for prompt
identification. It is procedure for assigning symbols for each item in properly with proper
arrangements to facilitate storing. The symbol allotted to the materials is known as 'code'.
a. Alphabetical: alphabets are used for codification of each group of material e.g. A,
B, C…
b. Numerical: Numbers are used for codification of each group of materials e.g. 101,
102…
c. Alpha-numeric: both alphabets as well as numeric are used for codification of each
received by store department. Following are the two system of material recording received by
store:
• Bin card
• Store ledger
Bin card
Bin card term used o symbolize the place or shelf or rack or pigeon-holed or even a big room
where materials are stored and the card attached to the bin or tag hung up there is known as
bin card. Bin card shows quantitative details of receipts, issue and balance of materials in the
bin. This card also shows the maximum level, minimum level and re-orders level of the
materials. It helps the storekeeper to control materials. Bin card is used by the storekeeper to
keep only quantities record for all items of materials in store remember that, it does not
Store ledger
Store ledger is maintained by costing department. This ledger shows the information for the
pricing of materials issued and the money value at any time of each items of store. Store
ledger contains and account for every item of stores and makes a record of the receipts, issue
and the balance, both in quantity and value. It contains the name, part number of the items,
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Advantages:
(a) It is easy to understand and simple to price the issues.
(b) It is a good store keeping practice which ensures that raw material leave
the stores in a chronological order based on their age.
(c) It is a straight forward method which involves less clerical cost than other
methods of pricing.
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(f) The inventory is valued at the most recent market prices and it is near to
the valuation based on replacement cost.
Disadvantages:
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(a) There is no certainty that materials which have been in stock longest will
be used, if they are mixed up with other materials purchased at a later date at
different price.
(e) Usually more than one price has to be adopted for a single issue of
materials.
(f) The method makes cost comparison difficult of different jobs when they are
charged with varying prices for the same materials.
This method is more suitable where the size of the raw materials is large and
bulky and its price is high and can be easily identified in the stores separately.
This method is useful when the frequency of material receipts is less and the
market price of the material are stable and steady.
3. Last-In First-Out (LIFO) Method:
Under this method most recent purchase will be the first to be issued. The
issues are priced out at the most recent batch received and continue to be
charged until a new batch received is arrived into stock. It is a method of
pricing the issue of material using the purchase price of the latest unit in the
stock.
Advantages:
(a) Stocks issued at more recent price represent the current market value
based on the replacement cost.
(c) Product cost will tend to be more realistic since material cost is charged at
more recent price.
(d) In times of rising prices, the pricing of issues will be at a more recent
current market price.
(e) It minimizes unrealized inventory gains and tends to show the conservative
profit figure by valuation of inventory at value before price rise and provides a
hedge against inflation.
Disadvantages:
(a) Valuation of inventory under this method is not acceptable in preparation
of financial accounts.
(c) More than one price may have to be adopted for an issue.
(e) It involves more clerical work and sometimes valuation may go wrong.
(f) In times of inflation, valuation of inventory under this method will not
represent the current market prices.
4. Highest-in First-Out (HIFO) Method:
Under this method, the materials with highest prices are issued first,
irrespective of the date upon which they were purchased. The basic
assumption is that in fluctuating and inflationary market, the cost of material
are quickly absorbed into product cost to hedge against risk of inflation. This
method is used when the material is in short supply and in execution of cost
plus contracts. This method is not popular and not acceptable under standard
accounting practices.
This method is not popular because it takes into consideration the prices of
different batches but not the quantities purchased in different batches. This
method is used when prices do not fluctuate very much and the stock values
are small in value.
This method tends to smooth out the fluctuations in price and reduces the
number of calculations to be made, as each issue is charged at the same price
until a fresh batch of material is received.
The average price for all the materials issued during the period is
computed as follows:
If initially the standard price is set carefully then it reduces all the clerical
work and errors tremendously and the stock recording procedure is simplified.
The realistic production cost comparisons can be made easier by eliminating
fluctuations in cost due to material price variance. In a situation of fluctuating
prices, this method is not suitable.
9. Replacement Cost Method:
This method is also called as ‘market price method’. The replacement cost is a
cost at which material identical to that can be replaced by purchasing at the
date of pricing material issues; as distinct from the actual cost price at the date
of purchase. The replacement price is the price of replacing the material at the
time of issue of materials or on the date of valuation of closing stock.
This method is advocated by charging the market price of material to the job
or process, make it easier to determine the profitability of the job or process.
This method is suitable particularly in the inflationary tendency of market
prices of materials. Where there is no precise market for particular materials,
it would be difficult in ascertainments of replacement prices for the material
issues.
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Waste has no value. The accounting treatment differs according to waste being
normal or abnormal.
i. Normal Waste:
This is the inherent waste while manufacturing. It is in the form of
evaporation, deterioration etc. The total cost of normal waste is distributed
among the good units of output.
ii. Abnormal Waste:
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The abnormal waste is transferred to costing profit and loss A/c to avoid
fluctuation in production cost.
2. Scrap:
Scrap, is the residue from certain manufacturing activities usually having
disposable value. It can also be the discarded materials which can fetch some
income. Examples of scrap are outlined material from stamping operations,
filings, Saw dust, short lengths from wood working operations, sprues and
‘flash’ from foundry and moulding processes. Scrap may be sold or reused.
Control of Scrap:
Scrap is controlled by fixation of standards for scrap, fixation of department
wise responsibilities for scrap, etc. Keeping up proper records of scrap and
periodical reporting helps in control of scrap. Actual scrap is compared with
standard scrap. Suitable action is taken for excessive actual scrap over
standard scrap.
Accounting Treatment:
(a) Sale Value of Scrap Credited to Profit and Loss A/c:
The sale value is credited to profit and loss account as other income. The cost
of output is inclusive of scrap cost. This method of accounting treatment is
adopted when the value is negligible.
(b) The Sale Value Credited to Overhead or Material Cost:
The sale value is reduced with selling cost of scrap and the net sale value is
deducted from factory overhead or from material cost. This method is adopted
when several jobs are done simultaneously and it is not possible to segregate
the scraps jobwise.
(c) Crediting the Sale Value to the Job or Process in which Scrap
Arises:
The sale value of scrap is credited to the job or process concerned from which
the scrap has arisen. This method is followed when identification of scrap with
specific jobs or processes is easy.
3. Spoilage:
Spoilage occurs when goods are damaged beyond rectification. Spoilage is
disposed off without further processing. Spoilage cost is the cost upto the
point of rejection less sale value.
The method of sale of spoilage depends on the extent of spoilage. Some of the
spoilage is sold as seconds if the extent of damage is less; rest may be sold as
scrap or treated as waste.
Control of Spoilage:
Spoilage is controlled through proper reporting about the extent of spoilage.
Standards are fixed as a percentage on production. Actual spoilage is
compared with standard and variance is recorded. If the actual spoilage is
more than the standard, suitable action is suggested to control it.
Accounting Treatment of Spoilage:
Accounting treatment depends on whether the spoilage is normal or
abnormal. Normal spoilage is borne by good units of output since it is inherent
with production and it happens even under efficient conditions. Abnormal
spoilage is avoidable under efficient conditions. The cost of abnormal spoilage
is charged to profit and loss account.
4. Defectives:
It is a part of production which can be rectified and made into good units with
additional cost. The defective work occurs due to raw materials of inferior
quality, bad planning and poor workmanship. Defective units are rectified
with additional cost of material, labour and overheads and sold as ‘first
quality’ or ‘seconds’.
(a) Control of Defectives:
As in the case of other losses, defectives are controlled by accurate and
periodical reports. Standards are fixed for defectives. Actual defective work is
compared with standards. If actuals are more than the standards remedial
action is taken to control it.
(b) Accounting Treatment of Defectives:
The accounting treatment depends on the extent of defectives production. If it
is normal being inherent with production, it is identified with specific jobs.
The cost of rectification is charged to specific jobs. If the cost is not traced with
a job, the cost of rectification is treated as factory overhead.
If the defective work is out of abnormal circumstances the cost of rectification
is transferred to profit and loss account.
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Normal wastages are not separately recorded in costing books but are covered
by enhancing the production cost by increasing the unit price of materials
Issued for recovering the total cost out of a quantity which is actually used.
Abnormal wastages occur when normal limits of wastage are crossed. It is
transferred to Costing Profit and Loss account so as to avoid fluctuations in
production costs. Following reasons are responsible for such losses, viz.,
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(c) Pilferage.
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The second type is abnormal spoilage which takes place due to certain
avoidable causes as explained while discussing abnormal wastage. It. is
debited to Costing Profit and Loss Account.
The difference between scrap and waste is that the former is always available
after the completion of a particular production operation while the latter may
or not be available in the residue form.
(c) Defective Scrap takes place due to basic defects in raw materials,
production processes and other discrepancies leading to unsaleable products.
Under the first method, the realisable value of scrap is credited to Costing
Profit and Loss Account and termed as abnormal gain. The unit cost of the
product includes the value of scrap.
This method of recording scrap value is quite simple and can be employed
very successfully where the quantum of scrap is negligible. Effective control
over scrap lacks under this method as detailed records of scrap values are not
preserved and are un-identified to different jobs and processes.
Under the second method, the net sale proceeds of scrap (obtained after
deducting selling and distribution costs) is deducted from material cost or
factory overheads, thereby reducing the overall cost of materials and
overheads.
This method is most suitable where several production orders are undertaken
simultaneously and scrap values are not worked out for each order. Again this
method is very suitable in exercising control over scrap arising in different
processes and jobs.
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Under the third method, which is an improvement over the first two methods,
the scrap values realised are credited to each job, process or operation. This is
a detailed method and is immensely helpful in identifying scrap values in case
of every job, process or operation.
(iv) Defectives:
‘Defectives’ signify units or portion of production which can be rectified and
turned out as good units by the application of additional materials, labour or
other services. Defectives arise due to sub-standard materials, inadequate
equipment, inefficient supervision, defective planning and poor workmanship,
etc.
Usually, it is possible to avoid defects in the units produced but to some extent
defectives may be unavoidable. The basic difference between ‘defectives’ and
‘spoilages’ is that the former can be sold after rectifying them whereas the
latter has got to be rejected or sold as sub-standard or rejected articles.
Transportation
Positioning
Unit Loads
Storage
Storage allows material to sit in a facility, site or container for a long time until
it is needed. Racks, bins, frames and shelves are common examples.
However, there are many types of racks, including pallet racks, push-back
racks, sliding racks and cantilever racks. The purpose of storage is to allow
production to continue without having to stop because of an excess of the
product being produced. Storage is also useful for keeping surpluses in case
of a sudden demand or shortage elsewhere.
Control
In general terms, these pieces of equipment primarily handle these items when they are loose. One example is
a conveyor belt that is used to move items from one part of the production process to another. Drums and
hoppers may be used as well, to ‘funnel’ these loose items into a stage where they can be more easily
manipulated, or packaged.
Conveyor belts are used for horizontal transportation. For vertical transportation, elevators are most commonly
used.
Engineered Systems
An engineered system is one that is typically automated. Such systems are also usually created from a variety
of units. When combined, they work to enable both storage and transportation.
An ‘Automated Storage and Retrieval System’ (or a AS/RS for short) is one example of a system that is
engineered. This is a large, automated device that comes complete with racks, shelves and aisles. These
storage solutions are accessed by a ‘shuttle’ – a mechanized device that’s similar to a cherry picker. This
device can be used by the system operator to manually select the items as needed, or the entire system can be
computerized and automated.
An AS/RS can be integrated with a production facility’s existing computer network to keep on top of stock
control, plus other logistical systems. It can also be integrated with other stages of the production process, so
that as much automation can be offered as possible.
The scope of this term can include both small, hand-operated devices, and large-scale motorized vehicles.
Some items can be driven, while others – such as pallet trucks – simply add mobility to the materials that are
being handled.
Many of these types of trucks have useful characteristics such as forks or a flat surface that can be inserted
under pallets or other types of storage platforms. Other trucks need a separate item of equipment to use for
lifting.
Trucks have the capability to lift via powered or manual means, and can be ridden upon in a driver’s cab, or
simply power-assisted when pushed. Such tucks can also be steered by human intervention, or can be
completely automated, following a pre-defined track on the production floor, sunken or raised tracks, or colored
strips that are laid out and sensed by optical sensors. Such automated industrial trucks also have anti-collision
technology that senses when an employee or other obstacle is near.
Stacking trucks are used to stacks items, while a non-stacking truck is just used for transportation, and not for
product loading.
Storage equipment is equipment that is used to hold products and materials when they are not being used, or
when they are waiting to enter or leave the production process. These periods could be long-term, or short-
term in order to allow a suitable build-up of stock or finished items.
Most items that can be described as storage and handling equipment refers to pallets, racking or shelves.
Materials are stored in a neat and convenient manner to await transportation, or their entry into the production
process if necessary.
Having suitable storage equipment will add to any company’s production efficiency. The efficiency of any
production system is maximized by the ease at which each stage of the entire system operates. Any inefficient
section creates a bottleneck that will have an effect on all other sections of the system further down the
production line.
Space is also at a premium if you run a production environment. The better utilized your available space is, the
more items you’ll be able to store. This means you can keep your workflow in operation for much longer without
worrying about re-stocking. This helps further increase your efficiency.
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Functions of Warehousing:
Following important functions are performed by warehouses:
(1) Storage:
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This is the basic function of warehousing. Surplus commodities which are not
needed immediately can be stored in warehouses. They can be supplied as and
when needed by the customers.
When the goods are stored in warehouses they are exposed to many risks in
the form of theft, deterioration, exploration, fire etc. Warehouses are
constructed in such a way as to minimise these risks. Contract of bailment
operates when the goods are stored in warehouses.
The person keeping the goods in warehouses acts as bailor and warehouse
keeper acts as bailee. A warehouse keeper has to take the reasonable care of
the goods and safeguard them against various risks. For any loss or damage
sustained by goods, warehouse keeper shall be liable to the owner of the
goods.
(4) Financing:
Loans can be raised from the warehouse keeper against the goods stored by
the owner. Goods act as security for the warehouse keeper. Similarly, banks
and other financial institutions also advance loans against warehouse receipts.
In this manner, warehousing acts as a source of finance for the businessmen
for meeting business operations.
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Types of Warehouses:
Warehouses can be classified into four groups viz:
(a) Private warehouses
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Importer of the goods has some control over his goods and he can inspect and
check the goods as and when he wants. After making part payment of the
custom duty, goods can be proportionately withdrawn from these warehouses.
Goods kept in these warehouses can be branded, packed, graded, labeled and
canned in the warehouse itself. Bank loans can be raised with the help of
receipt issued by these warehouses by giving that receipt as collateral security.
There is a least possibility of goods being exposed to any risk of theft, damage
and deterioration. The entrepot trade i.e., re-export of imported goods is
greatly facilitated as the importer can have the delivery of goods without
paying any custom duty.
Other type of Warehouses:
These include:
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For example, fruits and vegetables of all types can be made available to the
people throughout the year. Refrigerated warehouses have greatly improved
the modern way of life.
Various transport agencies also maintain warehouses for storing the goods
which are to be dispatched and received. Food Corporation of India has built
many big warehouses throughout the country for storing agricultural
products.
What is Warehousing?
Warehousing is the act of storing goods that will be sold or distributed later. While a
small, home-based business might be warehousing products in a spare room,
basement, or garage, larger businesses typically own or rent space in a building that
is specifically designed for storage.
Warehousing Elements
Whether the purpose is strictly storage or storage plus order fulfillment, warehouses
use specific elements that help manufacturers, distributors, and retailers monitor
inventory and store it safely. An overview of basic elements includes:
Shelving and rack systems that offer maximum storage capacity and easy product
access.
A climate control system for the product being stored. This is particularly important
for frozen products or those requiring refrigeration, including certain
pharmaceutical or laboratory products, and others that degrade if exposed to too
much heat.
Inventory control software that tells the product owner – who isn’t necessarily the
building owner – where all individual units are in the system at all times.
Equipment that can move products from point A to point B – forklifts, pallet jacks,
bins that hold products for orders, and conveyor belts, for example.
Shipping supplies for order fulfillment.
People who load products into a warehouse and others (“pickers”) who fill orders
in a true distribution center, plus those who manage the facility and operation.
Security to protect stored products.
Access to cost-effective transportation to bring products in or move them out as
orders are fulfilled. That often means easy access to interstates, rail lines, or
airports.
Have you ever wondered why the ISO 9001 standard has some of the requirements that it does? Or have you wondered
why a requirement is worded the way it is? By understanding the main principles behind the writing of the standard you
can not only understand the requirements better, but you can also work on a more successful implementation of the
requirements into your Quality Management System.
There are seven Quality Management Principles upon which the ISO 9001 requirements for Quality Management Systems
are based. These are not presented in any order, as they are all seen as equally important to running a good quality
management system. They are equally applicable to product- or service-based organizations, and they are important
organizational ideas behind any system for quality management.
QMP1 – Customer Focus
Since the whole goal of a company is to provide products or services to customers, it makes sense that there is a focus on
customers as a main element. This starts with knowing your customer and their requirements, ensuring there is
communication with customers throughout the process, and measuring the satisfaction of your customer as a way of
measuring if the requirements, spoken or unspoken, have been met.
QMP5 – Improvement
Companies that stay stagnant in an ever-more-competitive market will quickly be overtaken by their competition, and in
order to counteract this pressure the company must improve in order to drive down cost and maintain market share. This
allows the company to react to changes in internal or external conditions to create new opportunities. The whole idea of
having a quality policy, with objectives that are consistent with this policy, works toward improvement. Objectives need to
be planned and SMART (Specific, Measurable, Attainable, Realistic, Time-based), and will not work without commitment
to change.
from the ongoing production process. We then produce line charts of the variability in those samples and consider
their closeness to target specifications. If a trend emerges in those lines, or if samples fall outside pre-specified
limits, we declare the process to be out of control and take action to find the cause of the problem. These types
of charts are sometimes also referred to as Shewhart control charts (named after W. A. Shewhart, who is generally
credited as being the first to introduce these methods; see Shewhart, 1931).
Interpreting the chart. The most standard display actually contains two charts (and two histograms); one is called
In both line charts, the horizontal axis represents the different samples; the vertical axis for the X-bar chart
represents the means for the characteristic of interest; the vertical axis for the R chart represents the ranges. For
example, suppose we want to control the diameter of piston rings that we are producing. The center line in the X-
bar chart would represent the desired standard size (e.g., diameter in millimeters) of the rings, while the center
line in the R chart would represent the acceptable (within-specification) range of the rings within samples; thus,
this latter chart is a chart of the variability of the process (the larger the variability, the larger the range). In
addition to the center line, a typical chart includes two additional horizontal lines to represent the upper and
lower control limits (UCL, LCL, respectively); we will return to those lines shortly. Typically, the individual points
in the chart, representing the samples, are connected by a line. If this line moves outside the upper or lower
control limits or exhibits systematic patterns across consecutive samples (see Runs Tests), a quality problem may
potentially exist.
Acceptance sampling is a form of testing that involves taking random samples of “lots,” or batches, of
• A “lot,” or batch, of items can be inspected in several ways, including the use of single, double, or
sequential sampling.
• double sampling ------------------Two numbers specify a single sampling plan: They are the number of
items to be sampled (n) and a pre specified acceptable number of defects (c). If there are fewer or equal
defects in the lot than the acceptance number, c, then the whole batch will be accepted. If there are
more than c defects, the whole lot will be rejected or subjected to 100% screening.
• Often a lot of items is so good or so bad that we can reach a conclusion about its quality by taking a
smaller sample than would have been used in a single sampling plan. If the number of defects in this
smaller sample (of size n1) is less than or equal to some lower limit (c1), the lot can be accepted. If the
number of defects exceeds an upper limit (c2), the whole lot can be rejected. But if the number of
defects in the n1 sample is between c1 and c2, a second sample (of size n2) is drawn. The cumulative
results determine whether to accept or reject the lot. The concept is called double sampling.
To index
Sequential Sampling
• Multiple sampling is an extension of double
sampling, with smaller samples used
sequentially until a clear decision can be
made. When units are randomly selected from
a lot and tested one by one, with the
cumulative number of inspected pieces and
defects recorded, the process is called
sequential sampling.
• The
operating characteristic (OC) curve describes how well an acceptance plan
discriminates between good and bad lots. A curve pertains to a specific plan, that is,
a combination of n (sample size) and c (acceptance level). It is intended to show the
probability that the plan will accept lots of various quality levels.
While these are all important, they typically are not the things with the most impact on total
cost of ownership. Instead, it’s the things lurking beneath the surface that make a difference.
Contents
1. 9 Tips for ERP Negotiation
2. The Unintended Consequences of Fixed-Cost Contracts
3. Are Fixed-bid Contracts Always Bad?
4. Qualities to Look for in a Software Sales Rep
5. What is Your ERP Consultant’s ERP Contract Negotiation Methodology?
6. Conclusion
9 Tips for ERP Negotiation
Below are nine tips for identifying hidden costs and negotiating with ERP vendors:
Sells you the modules you absolutely need and never encourages you to purchase everything
at once
Includes hardware costs, project resources, integration, customization and other hidden costs
in the total cost of ownership
Includes all critical project activities in proposal and contract
Estimates a deployment time based on the scope of all critical project activities
Knows how to differentiate between processes that add value and competitive edge to your
company and those that don’t
What is Your ERP Consultant’s ERP Contract
Negotiation Methodology?
During the ERP selection process, many companies struggle to understand and compare
vendors’ statements of work. Some of these companies hire ERP consultants to help them
navigate the cost variables and negotiate favorable terms.
However, choosing the right ERP consultant can be just as confusing as selecting an ERP
system. Any ERP consultant can claim to deliver vendor negotiation services, but not all
consultants have an effective methodology. When evaluating an ERP consultant’s vendor
negotiation methodology, consider whether it includes these four activities and deliverables:
1. Strategy Development
An ERP consultant should collaborate with you to develop an ERP contract
negotiation strategy. Ideally, they’ll ask you about your goals and priorities. For example, is
it more important for you to reduce operational expenses or reduce capital expenditures?
They’ll also help you determine which contract terms are most important to you. These may
include terms, such as:
Payback Period – Panorama clients typically recoup the cost of their ERP project within
three years.
Benefits Realization Timeframe – Panorama clients typically realize full ERP business
benefits from out-of-the-box functionality within 9-12 months of go-live.
Deployment Model – Most ERP vendors encourage a cloud-hosting model and a SaaS
licensing model. If you’re considering SaaS licensing, you may incur escalating annual
charges for additional functionality, data or transactions.
Licensing Structure – The number of users and types of users will affect your cost if you
choose a user-based pricing model. Many ERP vendors underestimate the number of users to
make their system seem less expensive.
Implementation Approach – Will you use a phased, big bang or hybrid approach? If
phased, will you phase per function or per module? Make sure your ERP vendor doesn’t
expect you to buy all licenses upfront.
Software Costs vs. Service Costs – You should aim for a ratio of 2:3 for software costs to
service costs.
Software Configuration – How long will it take you to configure each of your business
processes? Are there any process dependencies (processes that need to be set up before other
processes)?
Resource Rates – Panorama clients typically pay $175-225 per vendor resource. If you
negotiate this too low, you may end up with rookies on your ERP project team.
4. ERP Negotiation Guidance and Coaching
Your team has made large purchases in the past, and you don’t want ERP consultants taking
control. The ideal ERP consultant will take a collaborative approach and be flexible enough
to respond to your unique needs: they can negotiate on your behalf, prepare you for
negotiating with ERP vendors yourself or attend calls with you.
Whichever method you choose, you should aim for cost savings of 30-60%. Your savings
will vary depending on your organization size and your chosen ERP vendor. Some vendors
don’t go below a 20% discount. You can achieve additional cost savings overtime by
ensuring maintenance costs are based on purchase price rather than list price.
Panorama clients typically go through three to four rounds of negotiation, which can last
anywhere from three weeks to several months.
Conclusion
It’s not easy finding an ERP consultant that focuses on all four of these activities. Panorama
is one of the few that does.
If you’re not convinced these activities will save you money, take a look at these case
studies:
Panorama recently negotiated more than $15 million in savings on licensing costs alone for a
large, multi-national client.
Panorama negotiated cost savings for a client that could not afford their top-choice vendor
and was about to settle for their second choice.
Panorama saved a city government more than $500,000 in negotiations. The vendor was able
to provide a lower price due to well-defined ERP requirementsand expectations.
Elementary
Concepts discusses the concept of the sampling distribution and the characteristics of
the normal distribution. The method for constructing the upper and lower control limits is a
straightforward application of the principles described there.
Establishing Control Limits
Even though we could arbitrarily determine when to declare a process out of control (that is, outside the UCL-LCL
Example. Suppose we want to control the mean of a variable, such as the size of piston rings. Under the
assumption that the mean (and variance) of the process does not change, the successive sample means will be
distributed normally around the actual mean. Moreover, without going into details regarding the derivation of this
formula, we also know (because of the central limit theorem, and thus approximate normal distribution of the
means; see, for example, Hoyer and Ellis, 1996) that the distribution of sample means will have a standard
deviation of Sigma (the standard deviation of individual data points or measurements) over the square root
of n (the sample size). It follows that approximately 95% of the sample means will fall within the limits
± 1.96 * Sigma/Square Root(n) (refer to Elementary Concepts for a discussion of the characteristics of the normal
distribution and the central limit theorem). In practice, it is common to replace the 1.96 with 3 (so that the
interval will include approximately 99% of the sample means) and to define the upper and lower control limits as
General case. The general principle for establishing control limits just described applies to all control charts. After
deciding on the characteristic we want to control, for example, the standard deviation, we estimate the expected
variability of the respective characteristic in samples of the size we are about to take. Those estimates are then
The types of charts are often classified according to the type of quality characteristic that they are supposed to
monitor: there are quality control charts for variables and control charts for attributes. Specifically, the following
X-bar chart. In this chart, the sample means are plotted in order to control the mean value of
a variable (e.g., size of piston rings, strength of materials, etc.).
R chart. In this chart, the sample ranges are plotted in order to control the variability of a
variable.
S chart. In this chart, the sample standard deviations are plotted in order to control the
variability of a variable.
S**2 chart. In this chart, the sample variances are plotted in order to control the variability
of a variable.
For controlling quality characteristics t