Participate in Workplace communications.

Workers must be able to

communicate information towork effectively. Information is communicated in
two directions - sometimes you receive information and sometimes you
convey it. You communicate regularly with your employer or supervisor and
your co-workers.
Workplace communication is the process of exchanging information and ideas, both verbal and
non-verbal, within an organization. ...Effective communication with clients plays a vital role in
development of an organization and success of any business.

Workplace communication is the process of exchanging information and ideas, both

verbal and non-verbal, within an organization. An organization may consist of
employees from different parts of the society. These may have different cultures and
backgrounds, and can be used to different norms. To unite activities of all employees
and restrain from any missed deadline or activity that could affect the company
negatively, communication is crucial. Effective workplace communication ensures that
all the organizational objectives are achieved. Workplace communication is
tremendously important to organizations because it increases productivity and
efficiency. Ineffective workplace communication leads to communication gaps between
employees, which causes confusion, wastes time, and reduces productivity.
Misunderstandings that cause friction between people can be avoided by effective
workplace communication.Effective communication, also called open communication,
prevents barriers from forming among individuals within companies that might impede
progress in striving to reach a common goal. For businesses to function as desired,
managers and lower-level employees must be able to interact clearly and effectively
with each other through verbal communication and non-verbal communication to
achieve specific business goals. Effective communication with clients plays a vital role
in development of an organization and success of any business. When
communicating, nonverbal communication must also be taken into consideration. How a
person delivers a message has a lot of influence on the meaning of this one.
Another important aspect to have effective workplace communication is taking into
consideration the different backgrounds of employees. "While diversity enriches the
environment, it can also cause communication barriers." [1] Difficulties arise when a
coworker’s cultural background leads him or her to think differently than another. It is for
this reason that knowing about intercultural communication at work and learning how to
treat others without offending them can bring several benefits to the company.

What Are the Two Ways of Communication in the Workplace?

by Candace Webb
 Although there are several ways to communicate in the workplace, the most basic types are external
communication and internal communication. Internal communication is used to regulate, manage and
encourage productivity. Internal communication happens between company employees. External
communication is used to advertise, sell, respond and build the business. External communication
happens between company representatives and customers, vendors and others.

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1. Small Business»
2. Business Communications & Etiquette»
3. Communication in the Workplace»
What Are the Two Ways of Communication in the Workplace?
by Candace Webb

Although there are several ways to communicate in the workplace, the most basic types are external
communication and internal communication. Internal communication is used to regulate, manage
and encourage productivity. Internal communication happens between company employees.
 External communication is used to advertise, sell, respond and build the business. External
communication happens between company representatives and customers, vendors and others.
Internal Communication

Internal communication can motivate, reprimand or inform. Examples of internal communications

are memos, email messages, instant messages and phone calls. For example, a manager might send
out a mass email about an upcoming meeting. Company reports often disperse information about last
year's profits and this year's goals. A phone call to get questions answered is another example of
internal communication.
Face-to-Face

Companies use face-to-face internal communication in training, promotions, demotions and other
areas of the workplace. While managers also can handle most of these tasks with written
communication, an in-person, face-to-face communication is more personal and opens the door for
verbal exchange.
External Communication

Many forms of external workplace communication are available, including faxes, Internet websites
and advertising. Your company website promotes your business, allowing you to showcase your
products and services. Faxes allow you to communicate over long distances, in writing, so there is a
paper trail of the communication effort on your part. External communication not only serves
customers but also can be used to place inventory orders with vendors, check out the competition
and plan for the future. A phone call to a competitor gives you pricing information. An email to
potential customers alerts them to upcoming deals and bargains.
Advertising

Advertising is a type of external communication. Placing an advertisement that highlights your

product, service or sales lets the outside world know what you have going on. Even for customers
who are not currently in need of your service, a well-designed ad can remind them to call you when
needs do arise.

20 Ways to Communicate Effectively With Your

Team
Last Updated: May 8, 2018 by Valentine Belonwu In Management 43
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Effective communication in the workplace is imperative in a leadership role. An age-old
aphorism goes, “It’s not what you say, but how you say it.” Good communication is what
separates a poor leader from an exceptional one. Having effective communication skills
is the key to good leadership.
When you communicate well with your team, it helps eliminate misunderstandings and
can encourage a healthy and peaceful work environment. Efficient and open
communication with your team will also let you get work done quickly and
professionally.
The moment you get the lines of communication open with your team, the process of
carrying out tasks and projects will most likely go by smoothly. Plus you will be
surprised how meeting targets will become a whole lot easier.

Ways to Create Effective Communication in the

Workplace
1. Open Meeting
It is easier to communicate your passion and how you feel to your team via open
meetings. In this kind of forum, they will not only hear what you are saying, they will also
see and feel it. This approach still remains one of the best approaches to communicate
effectively with a team.
2. Emails
In official settings, communication via email remains potent. It will enable you to pass
messages to members of your team without pulling them out of their workstations.

3. One on One
Experts have been able to prove that some people understand better when you take
them aside and talk to them on a one-on-one basis. Ensure that you maintain eye
contact with them to enable the message to sink in.
4. Create a Receptive Atmosphere
To effectively communicate with your team, you must create a receptive atmosphere.
Avoid a tense environment at all costs because when you communicate in an overly
intense manner, the message you are trying to share might not be well understood or
retained.

5. Communication via Training

Your training should be tailored towards communicating certain information to your team
members. Most employees take training serious, especially when it’s part of their
appraisal.

6. Display Confidence and Seriousness

Ensure that you display confidence and seriousness to ensure that you will not be taken
for granted. When your team members notice any uncertainty and lack of seriousness
when you’re communicating with them, they are likely to treat the information with
disdain or disregard.

7. Use Simple Words

The truth is that everybody cannot be on same page when it comes to vocabulary.
Therefore, to be effective in your communications with your team members, use words
that can be easily understood. When ambiguous words are used, you can be
misunderstood and/or waste precious time having to explain yourself.

8. Use Visuals
Place visuals at strategic positions around the workstations of your team. They should
not just hear the message, they should also see it. This gives room for better
comprehension.

9. Listen to Your Team Members

Communication is intended to be a two way street. Don’t just talk because you are the
leader without listening to anyone else. Encourage them to open up so you can be well
guided when communicating in the future with them. You have two ears and one mouth
–so you must listen more than you speak.

10. Use Body Language

Your body language will pass your message faster and better. Master the art of using
body language when communicating with your team. Stand/sit up straight, use smiles,
handshakes and eye contact.
11. Act Out Your Message
Someone once said, “Tell me what you want me to do and I might forget it, but do it in
front of me and I will never forget it.” Acting out your message is a very potent way of
communicating with your team. Let them see you do what you want them to do, and
watch their excuses disappear.

12. Use The Appropriate Tone of Voice

One word can mean a different thing when said in a different tone of voice. Make sure
you use the appropriate tone of voice to communicate your message to your team so
that you won’t be misunderstood and discourage or demotivate members or cause them
to shut down completely out of fear.

13. Avoid Unnecessary Repetition

If you want your team members to take you serious, never sound like a broken record
and don’t beat a dead horse. Tell your team members what you want them to know or
do and ask them if they are clear about it. If they are not, only then do you repeat what
you have said.

14. Use Presentations

Some people grasp messages easily when pictures and sounds are involved. Using
presentations like Microsoft PowerPoint to communicate with your team will give them
the opportunity to refer back to it if they aren’t clear about certain things.
15. Be Humorous
Using friendly jokes when communicating with your team members will help pass your
message along in a more relaxed way. This method of communication has been proven
to be a highly effective way of dousing tension. When the atmosphere is unfriendly and
intense, being humorous does the trick. If you must use jokes, please don’t overdo it.
Remember, you are not a stand-up comedian.
16. Be Articulate
Communication is indeed a skill that must be learned by all, especially if you want to
lead any group of people. Being articulate when you communicate to your team
members makes it easier for them to understand your message.

17. Avoid Mumbling

Your team members should be able to hear you clearly. When communicating with
them, try as much as possible to speak clearly and not mumble words. When you
mumble words or speak too quickly, you may assume that they are clear on the subject.
But the truth is, they might not be. It also shows a lack of confidence on your part.

18. Encourage Feedback

Don’t just talk and walk away. Give room for feedback so that you can measure the
effectiveness of your style of communication. It will also afford you the privilege of
knowing if your message was well understood.

19. Gesticulate
Use your hands to demonstrate your message. Make hand motions and signals to
establish the seriousness of your subject matter when communicating with your team
members. This shows that you understand what you are trying to relay to them. Just
don’t let your body movement become too exaggerated and intense.

20. Be Appreciative
After every communication session, via whatever means you have decided, always
remember to thank your listeners for their time. It will cost you nothing and it’s a simple
courtesy.
Remember that the point of working as a team is to share ideas and boost productivity.
When effective communication in the workplace is hampered, it can sidetrack the entire
effort.
You must work hard at these communication tactics and create ground rules to keep
everyone up to date, which helps avoid confusion and ensure the completion of the
project with ease.

The Power of Good Communication in the Workplace

Good communication is an important skill in any environment with human
interactions. However, when it comes to communication in the workplace,
good communication is an integral element to business success.

In the workplace, good communication isn’t just about mitigating conflict (although that is an
important benefit of communicating effectively). Good communication is also an important factor in
client relationships, profitability, team effectiveness, and employee engagement.

1 – Good Communication Mitigates Conflict

One of the times an organization is most likely to seek communication training is when there’s clear
tension or conflict in the workplace. Regardless of the conflict, communication is usually an
underlying factor.

Conflict typically comes down to:

Misunderstanding/feeling misunderstood. Even when someone feels like they are communicating
well, if the person to whom they’re speaking has a different communication pattern then there may
be misunderstanding. With communication tools such as identifying communication patterns and
making small communication adjustments, new information can be dispensed in a way that is easy
and clear to understand, and the listener can better communicate their understanding.
Not understanding how others communicate. Miscommunication also comes down to
communication patterns. When someone who hasn’t undergone an individual or team
communication program, they default to presenting information using their own communication
pattern instead of considering the communication pattern of the receiver.
Someone feeling their emotional needs are not being met or are being disregarded. If an
employee feels disrespected, taken advantage of, or disregarded, then it may lead to tension or
conflict. A better-communicating team lays the groundwork for expressing and understanding needs,
which also increases employee engagement and performance.

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2 – Good Communication Increases Employee Engagement

Communicating is more than just talking. It’s about connecting with people. One of the most powerful
benefits of better communication in the workplace is more engaged employees. Employees are
more engaged in their work and can better align with company objectives and goals when a culture
of good communication is established in a team or workplace.