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    Chap 2 TQM

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    Mary Rose Mejillano
    1) The document reflects on a class meeting where groups brought examples of brands and stated their names as part of a game to discuss quality. 2) Key topics from the class included the meaning of total quality management (TQM), dimensions of quality, the cost of quality, and the evolution of approaches to quality over time. 3) The reflection notes that ensuring quality in manufacturing comes at a high cost but is important to establish successful businesses, and quality evaluation has shifted from post-production to during production.

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    Chap 2 TQM

    Uploaded by

    Mary Rose Mejillano
    19 views1 page
    1) The document reflects on a class meeting where groups brought examples of brands and stated their names as part of a game to discuss quality. 2) Key topics from the class included the meaning of total quality management (TQM), dimensions of quality, the cost of quality, and the evolution of approaches to quality over time. 3) The reflection notes that ensuring quality in manufacturing comes at a high cost but is important to establish successful businesses, and quality evaluation has shifted from post-production to during production.

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    Total Quality Management Cahpter 2

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    1) The document reflects on a class meeting where groups brought examples of brands and stated their names as part of a game to discuss quality. 2) Key topics from the class included the meaning of total quality management (TQM), dimensions of quality, the cost of quality, and the evolution of approaches to quality over time. 3) The reflection notes that ensuring quality in manufacturing comes at a high cost but is important to establish successful businesses, and quality evaluation has shifted from post-production to during production.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    19 views1 page

    Chap 2 TQM

    Uploaded by

    Mary Rose Mejillano
    1) The document reflects on a class meeting where groups brought examples of brands and stated their names as part of a game to discuss quality. 2) Key topics from the class included the meaning of total quality management (TQM), dimensions of quality, the cost of quality, and the evolution of approaches to quality over time. 3) The reflection notes that ensuring quality in manufacturing comes at a high cost but is important to establish successful businesses, and quality evaluation has shifted from post-production to during production.

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    MARY ROSE A.

    MEJILLANO

    BSBA FM II

    REFLECTION

    Last meeting, September 6, 2019 we started our discussion through a 'Bring Me' game
    where groups brought the specific thing to our professor and we stated the brand name of that
    certain thing. That game is connected to the topic discussed about quality. There are several
    topics discussed such as: the meaning of TQM from different sources and authors, features of
    TQM, definition of quality and its dimensions, cost of quality and its types and lastly, the
    evolution of TQM. Above all the meaning discussed about TQM, my favorite was the meaning
    from Oxford Dictionary which quantity means the 'degree of excellence'. This phrase
    encompasses everything; when we say excellence it means the product touches or exceeds the
    standards and expactations to satisfy the customers. After that, we discussed how companies
    produce quality products through a diagram composed by the following: product, technology
    (processes), parts, people (experts), and the cost/finance. We also discussed the two features of
    TQM namely: (1) manufacturing product which focuses on the tangible product features and (2)
    service product features which focuses on the intangible features that must be experienced.
    Then, we discussed the costs of quality and its' four types. In this topic I realized that it is really
    hard to establish business especially in manufacturing industry because it costs a lot- costs for
    every damage goods, damaged materials, returns and etc. And lastly, we learned about that the
    TQM before is totally different from today. In early 1900s the products were evaluated after
    production like inspection and statistical sampling. Unlike to the TQM today, the evaluation is
    conducted during the production such as customer-driven quality.
    Overall, even our group did not win it was a fruitfull and fun discussion and I am
    looking forward for more games in our next meetings.�

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