CV Junaid Alam

JUNAID ALAM
Andheri E Mumbai 400072.

Contact No: 9820008666.
E-Mail ID : JA70397@GMAIL.COM
OBJECTIVE
To be a part of organization, which would enhance my skills, set to reach the heights, promoting values
to the organization and work with clear goals & ambitions and developing my professional as well as
personal front.
WORK EXPERIENCES
TATA BUSINESS SUPPORT SERVICES (Renamed as Q CONNECT BUSINESS SOLUSIONS LTD)

Senior Collection Executive. (Since 31 July 2017 and Continue)
Job & Responsibilities.
Invoicing: - to make sure that clients are getting their invoices on time and taking acknowledgments of
invoices submitted.
Payments follow up: - doing payments follow ups with customers by calling, writing Email to them or
visiting client’s office, involving our superiors for further levels.
Resolving Disputes: - working on issue like billing correction in invoices or ARC mismatch, rate revision or
GSTN issue that all need to be resolve with help of internal team and issue credit note to customers if
needed.
Documentation: - to resolve GSTN invoices we need to collect GSTN certificate or for doing name change
we need to collect other documents required like COI etc, and then we update in system for further
process.
Payments Posting or knocking off: - Payments which we get from customers that we have to posting it
against respective invoices by taking payment advices from customers or by their approvals.
Reconciliation: - doing Reconciliation of our account in order to make it up to date or for smooth going.
Maintaining Data: - Making Data for our collections and achievements, follow ups and line item wise
feedback of all our accounts in order to present it to our bosses or to their data base.
Achievements in TATA Business Support Services.
 Promoted as senior collection executive and assigned more responsibilities to handle.

 Awarded as best Collection Executive in team and certifications.
 Got few Gifts as good performer.
Vodafone India LTD. (January 2015 To June 2017)

Customer Service and Sales Executive.
Job & Responsibilities.
Attending Walking customers: - we have to attend walking customers in stores and resolve their queries
and complain.
Customer Service: - Providing various customer‘s services like SIMEX, SIM related queries or billing
complaints and escalating them into system for further resolutions.
Products selling: - Selling New Post paid Connections or converting prepaid customer into postpaid.
Promoting by Products:- promoting or educating customers about various by product like M-paisa, my
Vodafone app, Vodafone play, upgrading plans, and online bill payments.
Customers retentions: - Retaining customers if they are disconnecting our services or converting from
postpaid to prepaid services our if they are porting out to another operators, by offering better services
or plans.
Achievements in Vodafone India LTD.
 Got few best performers of the months.

 Awarded several cash prices in contests.
 Selected as Retention Assist.
SKILLS AND PROFICIENCIES

Soft Skills
 Quiet good at Ms–Excel and throw knowledge about formula and sort keys.
 Quiet good at MS-Office.
 Good at TALLY ERP 9.
 Certification in computer like MSCIT.
Other Skills
 Quiet good at communicating people and convincing them for our work done.
 Acting very normal in pressuring environment and working with team.
 Good at getting things done by people in our various departments.
 Good at understanding and going step by step to tackle overall problem and slippage.
Language proficiencies
 English.
 Hindi.
 Marathi.
 Urdu.
 & Arabic.
ACADEMIC QUALIFICATIONS
YEAR OF
ACADEMIC BOARD/UNVSTY SCHOOL/COLL PERCENTAGE GRADE
PASSING
Bachelors Mumbai university Tolani college 68.57 A 2014
Chandrabhan sharma
HSC Maharashtra board 68.5 A 2011
college
SSC Maharashtra board Anjuman Noorul Islam 72.3 A 2009
HOBBIES AND INTEREST

 Watching TV shows.
 Listening Music.
 Hanging out with friend.
 Reading.
 Jogging.
 Gyming.
 Playing karate,
 Boxing.
 Playing Indore games like (Ludo, Chess, carom.)
PERSONAL DETAILS
Date of Birth : 01th JULY 1992.
Place of Birth : Jharkhand.
Marital Status : Single.
Permanent address : Room No.14, Alex Patel Chawl.
Kailash Puram, Sakinaka Mumbai,
Maharashtra-400072.
DATE: -
PLACE:-
(JUNAID ALAM)

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JUNAID ALAM

Andheri E Mumbai 400072.

TATA BUSINESS SUPPORT SERVICES (Renamed as Q CONNECT BUSINESS SOLUSIONS LTD)

Job & Responsibilities.

 Promoted as senior collection executive and assigned more responsibilities to handle.

Vodafone India LTD. (January 2015 To June 2017)

Job & Responsibilities.

Achievements in Vodafone India LTD.

 Got few best performers of the months.

SKILLS AND PROFICIENCIES

HOBBIES AND INTEREST

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