Swachh Railway Station

Swachh Railway Stations
Standard Operating Procedures

M. Venkaiah Naidu
Minister of Urban Development, Housing & Urban
Poverty Alleviation and Parliamentary Affairs
The Swachh Bharat Mission, which aims to make India a clean

and open defecation free nation by October 2019, needs to
become a ‘jan andolan’ with participation from every
stakeholder.
We have taken up a multi-pronged strategy for making the
Mission a people’s movement. In its second year since launch,
it is heartening to note that the Swachh Bharat Mission has
caught the imagination of citizens.
The increased participation from citizens, be it as part of our
thematic drives, or voluntary ‘swachhata’ activities from inspired
individuals and organizations, is slowly but surely pushing the
Mission towards becoming a ‘people’s movement’.
I am pleased to see the Standard Operating Procedures for
“Railway Stations” being released by my Ministry, which lays out
the infrastructure norms, assessment & inspection procedures
and checklists, and sanitation and waste management best
practices to be followed, by Railway Stations. It is my firm belief
that this will go a long way in making citizens active participants
in our collective journey towards a “Swachh Bharat” by 2nd
October 2019.
Rao Inderjit Singh

Minister of State, Ministry of Urban Development
Government of India
On 2nd October 2014, the Hon’ble Prime Minister Shri Narendra

Modi launched the Swachh Bharat Mission to clean India’s cities
and towns. He also called out to every citizen to voluntarily
contribute 2 hours every week to the cause of the Mission.
It gives me immense please to see people from different sections
of society participating actively in cleanliness drives across the
country. This vision of clean India can be achieved only through
the efforts of each and every citizen, working hand-in-hand with
the government towards the common vision of ‘Swachhata’.
The thematic drives in past have helped us increase participation
from citizens in this mass movement by inspiring them to play a
more active role in maintenance of hygiene and sanitation.
We present the Standard Operating Procedures for “Swachh
Railway Stations”. It enlists various infrastructure norms,
assessment & inspection procedures and checklists, and
sanitation and waste management best practices to be followed
by railway stations.
It is my firm belief that movements like these will enable our
country to move towards a clean and a sanitized India.
Table of Contents
BACKGROUND, OBJECTIVES & SCOPE 1
RESPONSIBILITIES 3
Overall Responsibility 3
Responsibilities of the Railway Management & Staff /Contracted Agency 3
Responsibilities of other stakeholders (Passengers, vendors, visitors, etc.) 4
ASSESSMENTS & INSPECTIONS 5
Self-Evaluation 5
Gap Assessment 8
Periodic Inspection 9
INFRASTRUCTURE SET-UP AND GOOD PRACTICES 13
Water and Drainage Infrastructure 13
Sanitary Infrastructure 16
Solid Waste Management Infrastructure 18
Good Practices 22
MANPOWER REQUIREMENT 25
CLEANING PRACTICES 26
CLEANING EQUIPMENTS 29
WASTE MANAGEMENT 30
ANNEXURE 1: SOW AND EVALUATION PARAMETERS FOR OUTSOURCING 32

Background, Objectives & Scope

Background
Railways is the most preferred mode of transport for the masses in India, running more
than 11,000 trains, and handling approximately 13 million passengers every day.
While providing services to the vast geography, it also bears heavy pressure of
sanitation challenges due to the overwhelming footfall everyday. Therefore, one of the
commitments of the Railways in its ‘Citizen’s Charter on Passenger Services on Indian
Railways’ is to provide safe and dependable train services to the passengers and
ensure adequate passenger amenities in trains and at railway stations. This includes
provision of clean and hygienic surroundings, both at railway stations and in trains.
This charter also lays down railways’ commitment towards setting up responsive and
effective grievance redressal machinery for time bound resolution of complaints and
grievances of the passengers. However, despite all this, the desired level of
cleanliness has not been achieved at railway stations. This is a sensitive matter
because of the size of transit population it deals with everyday.
The Hon’ble Prime Minister launched the Swachh Bharat Mission on 2 nd October 2014
with a target to make the country clean and sanitized by 2nd October 2019.
As a part of the Swachh Bharat Mission mandate, it is imperative for all Railway
Stations to be well maintained & clean, and to move towards the larger goal of a
healthy, unpolluted environment.
Objectives
For uniformity in cleanliness  All staff, visitors, passengers and vendors
guidelines, it is essential to have are responsible for the cleanliness of the
a Standard Operating Procedure railway station
 The Standard Operating Procedures for
(SOP) to ensure that all the Cleanliness in Railway Stations provides
railway stations set standards of detailed best practice guidelines
 All Railway Stations should comply with the
cleanliness in their respective
guidelines set out in the Standard Operating
premises. Procedures
The purpose of this SOP is to
improve current cleanliness
levels in the railway stations of India and provide a healthy atmosphere to passengers,
vendors and railway staff. The first and foremost step towards achieving such clean
environment in the railway stations is ensuring sanitation and hygiene practices
amongst the staff, vendors and passengers and providing the adequate infrastructure.
Things like lack of awareness about basic etiquettes to be practiced while defecating,
1|Page Ministry of Urban Development, Government of India

unhealthy habits of littering & spitting, not ensuring proper waste management and
disposal systems at the station as well as in the trains (stationed besides the platform
or crossing the platform) are the most common problems connected with the
cleanliness of railway stations.
This SOP targets to ensure proper waste management through recycling and
processing of waste, and establish systems in the railway stations for cleanliness. It
lays emphasis on the fact that the management of waste at the railway stations (on
the railway track, as well as on the platform) requires increased attention and diligence
to avoid the exposure to infectious agents and toxic substances. An assessment
framework has also been defined in this document, which can help the concerned
railway station to improve its cleanliness maintenance processes and achieve an
exemplary level of cleanliness.
These directions will be updated continually to incorporate new procedures and

products. As it is dynamic in nature, the printed version of this document or part thereof
should not be relied upon as a current reference document, hence, it is advisable to
periodically check for updated version on the swachhbharaturban.gov.in portal. Any
amendments to the procedures based upon requirement should be identified and
incorporated as per the requirement. This document serves as the base document.
The actual allocation of resources and the actual frequency of cleaning may vary
according to the local situations.
It is important that all aspects of cleaning and sanitation provision are aligned with the
Swachh Bharat Mission Guidelines and other relevant environment-related guidelines
issued by the Government of India.
Scope
This SOP for ‘Swachh Railway Stations’ is applicable to all Railway Stations being
maintained by government and private entities, in states and cities, across India.

Responsibilities
Overall Responsibility
A number of directorates in Railway Board are responsible for dealing with the issue
of cleanliness in the Railways. While mechanical and engineering directorates are
responsible for maintenance and cleanliness of coaches in service, the Health
directorate is responsible for cleanliness of a few railway stations through Chief Health
Inspectors (CHI). However, the overall cleanliness at railway stations is the
responsibility of Chief Commercial Managers in Zonal Railway Headquarters and
Divisional Railway Managers in Divisions, under the overall direction of the
Commercial directorate. They would be responsible for ensuring compliance to the
SOP for the railway stations under their management.
The directorate should also ensure compliance to infrastructure requirements as laid
out in this SOP. Further, in case of contracting an external agency to carry out the
cleanliness works, Service Level Agreements (SLAs) should be drafted and signed by
both parties.
Responsibilities of the Railway Management & Staff /Contracted Agency
It is the responsibility of the Railway Station Management/ Contracted Agency to carry

out the cleaning of the railway station premises on a regular basis, and comply with
the following guidelines:
 Ensure a clean environment for the passengers, vendors and railway staff
through proper selection of agencies required for the job
 Conduct regular surprise inspection of the railway station premises to ensure
compliance with the SOP
 Attain and maintain high standards of cleanliness and general upkeep
 Train, control and supervise staff under its establishment
 Control the issue of cleaning materials and equipment
 Maintain official records on staffing, cleaning materials and equipments
 Ensure that cleaning standards, frequency and accountability for cleaning are
clearly defined (i.e. who cleans, what and how do they clean and when do they
clean it, etc.)
 Cleaning schedules should ensure that no area is missed from routine cleaning
and additional rounds are conducted as and when required
 Statutory requirements are met in relation to solid waste management,
Environment Protection Act, food hygiene and pest control, among others

Responsibilities of other stakeholders (Passengers, vendors, visitors, etc.)
Maintenance of hygiene and cleanliness is not just associated with aesthetics and
passenger satisfaction, but also reduces possibility of promoting communicable
diseases and ensures a clean and sanitised environment. To reach such high levels
of cleanliness, not just the railway station administration but passengers, vendors and
visitors are also expected to contribute in maintaining the cleanliness of the railway
station environment, directly or indirectly both:
 By using waste bins for waste disposal

 Not practicing open defecation
 Not defecating in stationary trains
 Using restrooms appropriately to ensure high levels of cleanliness and
hygiene
 Following railway station norms
 Not spitting and littering
 Not smoking within the premises, etc.

Assessments & Inspections

Self-Evaluation
Three broad attributes viz. ticketed areas of station premises, waste

management, toilets and non-ticketed areas of station premises are
being proposed here for assessing/rating railway stations on various
parameters of cleanliness. The parameters for these ratings may also
be utilized for conducting self-evaluation by the concerned authority to
identify areas of improvement and intervention. The proposed
parameters and their scoring are given below:
TICKETED AREAS OF STATION PREMISES (MAX. SCORE - 54)

In good In a fair In broken
Condition of flooring condition condition condition
1.
surface at platforms
4 2 0
In good In a fair In broken
2. Entrance/Exit Gate condition condition condition
4 2 0
In good In broken
Condition of flooring No gate
3. condition condition
surface in waiting rooms
4 2 0
Condition of the roof of the In good condition In broken condition
platform, shelter and the
system for rain water to
4.
flow down the pipelines to 4 2
avoid leakage and flooding
during rains
Available as per Available as per
Not
Water booths and water requirement in requirement but in
5. available
coolers good condition poor condition
4 2 0
Cleanliness of areas Cleaned Never
Cleaned sometimes
6. surrounding the drinking regularly cleaned
water sources 4 2 0
Available Not available
Signage boards prompting
7.
cleanliness/anti-littering
2 0
Vending stalls including Available Not available
8. arrangements for waste
disposal 4 0

In poor
Dressing of electric and In good condition Not available
9. condition
telecom cables
4 2 0
10 Stench (bad smell/odour) in Absent Present
. the station premises 4 0
Adequate arrangements No arrangements for
11 Pest, rodent, flies and for control control
. mosquitoes
4 0
Cleaned Cleaned
Never cleaned
12 Cleanliness of Platform regularly sometimes
. areas
4 2 0
Cleaned Cleaned
Never cleaned
13 Cleanliness of foot over regularly sometimes
. bridges
4 2 0
Cleaned Cleaned
14 Cleanliness of tracks Never cleaned
regularly sometimes
. between platforms
4 2 0
SUB-TOTAL (INFRASTRUCTURE SCORE) - A
WASTE MANAGEMENT (MAX. SCORE - 16)

Adequate Adequate number Inadequate number
1. availability of available for use available for use
dustbins 4 0
Collection and
disposal of solid Done regularly Done sometimes Never done
2.
waste from trains
and stations 4 2 0
Removal and Done regularly Done sometimes Never done
3.
disposal of garbage 4 2 0
System for proper Available Not available
4. disposal of waste
4 0
water
SUB-TOTAL (MAINTENANCE SCORE) - B
TOILETS (MAX. SCORE - 20)

Adequate number Inadequate number
Adequate availability of
1. available for use available for use
toilet in General
4 0
pay and use toilets
4 0


toilets in waiting rooms
4 0
toilets in circulating area
4 0
Adequately Available but
Water in toilets and in Not available
5. available Inadequate
other places for cleaning
4 2 0
SUB-TOTAL (FEEDBACK SCORE) - C
NON-TICKETED AREAS OF STATION PREMISES (MAX. SCORE - 20)

In good In broken
Condition of flooring In fair condition
1. condition condition
surface at concourse
4 2 0
Condition in circulating In good In broken
In fair condition
area including condition condition
2.
pavement, kerb walls,
4 2 0
etc.
Cleanliness of Cleaned Cleaned Never
3. concourse and regularly sometimes cleaned
circulating area 4 2 0
toilets in circulating area
4 0
Adequately Available but Not
Water in toilets and in available Inadequate available
5.
other places for cleaning
4 2 0
SUB-TOTAL (FEEDBACK SCORE) - D
TOTAL SCORE (A+B+C+D): MAX. SCORE: 110

Gap Assessment
Apart from self-evaluation as described above, a periodic assessment of infrastructure

gaps is also essential in order to maintain the standards of sanitation and cleanliness
at the railway stations. The format given below could be used for the same:
S. No. Parameter Standard Actual
User specific as mentioned

1. Toilets under the section, ‘Sanitary
infrastructure’
1 water tap with every toilet

2. Ablution taps
seat
With adequate drainage

3. Water taps1
arrangement
One for each toilet and bath

Light bulbs and
4. facility (fused bulbs to be
switch
changed immediately)
One door with functional latch
Doors and latches
5. for every toilet seat and batch
in toilets
facility
Wash basin with At least one in each toilet

6.
mirror block
Premises: Every 25 to 250

meters, depending on local
7. Dustbins
conditions2
Toilets: 1 per toilet
One per platform or as per

9. Storage closet
need
Brooms, mops,
1 set per cleaning staff +
10. duster and other
Backup sets
equipment
1
Railway Board prescribed a minimum requirement of 12 taps per platform for large
and medium railway stations and 6 taps per platform for small railway stations for
providing piped drinking water to the passengers. Taps to be distributed in such a
manner that every alternate coach get the benefit of a tap.
2
Indian Railways Works Manuals, The Municipal Solid Wastes (Management and
Handling) Rules, 1999, Ministry Of Environment and Forests, Government of India
11. Parking spaces As per need
Periodic Inspection
Within 24 hours
To be conducted by:
Supervisor of the Maintenance Staff
S.no. Area and Activity
Check if the railway station premises have been swept/cleaned and waste
1.
removed appropriately (After every three hours or as per the need)
Check if the platforms, concourse and circulating area have been regularly
2.
cleaned (After every three hours or as per the need)
Check if the tracks between platforms are clean (After every three hours or
3.
as per the need)
Check if the waiting room is maintaining adequate standards of cleanliness
4. and hygiene (After three hours for kitchen facilities and twice a day for
others)
Check if all the dustbins have been emptied and cleaned (Thrice a day for
5.
more visited areas and twice a day for others or as per the requirement)
Check if all the toilets and bath facilities are cleaned. (After every two hours
6.
or as per the requirement)
Check that the garbage is being segregated, collected and disposed

7.
regularly (After every three hours or as per the requirement)
Check that all stairs, lifts, foot over bridges etc. have been properly cleaned
8.
(thrice a day or as per the requirement)
Daily inspection
To be conducted by:
Supervisor of the Maintenance Staff
S. No. Area and Activity
1. Check all the hourly reports
Check if the railway station premises have been swept/cleaned and waste
2.
segregated and removed appropriately
Check if the platform area, concourse and circulating area have been
3.
regularly cleaned

Check if the food vendor stalls are maintaining adequate standards of

4.
cleanliness and hygiene
5. Check if all the dustbins have been emptied and cleaned
6. Check if waiting rooms are clean
Check that the garbage is being segregated, collected and disposed

7.
regularly
8. Check that all stairs, lifts and foot over bridges have been properly cleaned
Ensure that there is no open sewers, gutters, damaged drainpipes, sewage

9.
blockages; and if there are, address them immediately
Check if cleaning and scrubbing of toilets and baths, if any along with their
10. wash basins, sanitary fittings, glasses and mirrors and toilet floors have
been done
Check if toilets and baths are clean and dry, and all fixtures (light bulbs,
11.
wash basin, exhaust fans etc.) are functional
a) Check if cleaning and disinfecting of all vitreous fixtures including toilet
bowls, urinals, sinks, toilet seats, containers etc. have been done properly
b) Check below water level and under rims including areas at hinges and
12. cistern handles
c) Check if restock of toiletries, including liquid hand soap/soap, toilet paper,
air freshener and sanitary cubes and naphthalene balls in toilets have been
done
13. Check if one maintenance staff is present in front of every common toilet
Check if any kind of water logging is present at hand washing, utensil

14. washing areas in canteen, washbasins and toilets. If yes, clear them
immediately
Check whether dusting of general storage units, furniture, cupboards and
15.
exterior of stock cupboards is done
Weekly Inspection
To be conducted by:
Sanitary Committee appointed by railway management having adequate
representation of the staff
S.
Area and Activity
No.
Check all daily reports since past few weeks for compliance. Check all items
1.
as outlined in daily inspection report during weekly inspection as well
Check past 3 weekly reports for areas identified for improvement/corrections
2.
and check if the same have been addressed
Check for any damages in the railway premises and ensure that they are
3.
addressed
10 | P a g e Ministry of Urban Development, Government of India

Check for cleaning of electrical fittings and ensure they are in good, working
4.
condition
Check if there are potholes or spaces where stagnant water is collecting and
5.
immediately address them
6. Inspect drinking water booths/ATMs and ensure they have been cleaned
Check if waste generated is being segregated, collected and stored

7.
appropriately
Check whether mowing, hedge clipping has been done and waste from the
8.
ground in and around the station premises has been adequately removed
9. Check if construction, renovation waste has been adequately disposed
Monthly Inspection
To be conducted by the Management
S.
Area and Activity
No.
Check all daily and weekly reports since last few months for compliance.
1. Check all items as outlined in daily and weekly inspection reports during
monthly inspection as well
Check past 3 monthly reports for areas identified for
2.
improvement/corrections and check if same have been addressed
Conduct self-evaluation as per parameters given in assessment tool above.
3.
Identify areas of improvement and delineate action items
4. Check for any associated painting or civil work
Conduct infrastructure gap assessment (as outlined previously in this

5. document) and identify action items (can be done quarterly as well,
depending on the need)
Check all major infrastructural items and fittings to ensure that they are in
6.
good condition
Check if all buildings, roads, boundary walls, entry-exit points, fittings,
7.
fixtures in toilets and grounds are in good condition
Check roster/daily register of cleaning staff to see that the deployment is
8.
adequate and timely
Check if pest control and fumigations rounds are done adequately and
9.
effectively

Quarterly Inspection
S.
Area and Activity
No.
Check and organize thorough cleaning of the tracks between platforms,
1. water outlets, checking for cracks, coping, chhajja etc. including civil repairs
such as checking and repairing of leaky roofs, faulty tracks
Check the water tank thoroughly for leakage etc. Seal it with waterproof
2.
cement or sealant and clean it at regular intervals
In case of an underground tank, check if the cover and the brim of the tank
3.
are intact and sufficiently raised from the surrounding ground level
4. Check the electrical lines and earthing (if applicable)
5. Check if all the fans, tube lights etc. are dusted properly
6. Check if coolers (if any) and water tanks are cleaned properly
Check the functioning of hinges, bolts and other hardware of all doors and
7.
windows
Check if drinking water is safe as per World Health Organization (WHO)3
8. guidelines for drinking-water quality or national standards and acceptance
levels concerning chemical and radiological parameters
Annual Inspection
S.
Area and Activity
No.
Check past 2 quarterly reports for areas identified for
1.
improvement/corrections and check if these have been addressed
2. Check for thorough cleaning of sewage and waste water lines
Check for cleaning of platforms, foot over bridges and tracks between
3.
platforms
4. Check whether any electrical or civil repair is required
5. Check if any sort of training and capacity building of the staff is required
6. Check if all the water booths/ATMs are working properly
3
http://www.who.int/water_sanitation_health/dwq/gdwq0506.pdf
Infrastructure Set-Up and Good Practices

Water and Drainage Infrastructure4
All premises shall be provided with supply of clean water (with adequate provision of
potable water), and shall ensure it is nowhere connected with unsafe water subject to
the hazards of backflow or back siphonage. All structures for use on premises abutting
on a sewer or with a private sewage disposal system shall have adequate sanitary
facilities.
Water Features:
Overhead water tanks must be regularly cleaned and any
complaints about the quality of water must be immediately
addressed. Drinking water should preferably be stored in high-
class chromium plated stainless steel with water cooler housed in
mild steel chamber or concrete chamber. A water supply piping
system to cater for all domestic requirements shall consist of galvanized steel pipes
and fittings for water mains.
Drainage:
Adequate arrangements shall be made for satisfactory
drainage of all sewage and wastewater. Efforts should be made
to install environment-friendly mechanisms like, rainwater
harvesting to prevent rainwater from flowing off and being lost.
All the drains should be covered.
Separate collection and treatment systems should be used for
domestic wastewater and storm water/gray water. Domestic
wastewater will comprise of: the waste generated from the sanitary facilities at the
Stations, and that is generated from the tracks during cleaning of the toilets. The
sanitary sewage shall be discharged into the station wastewater treatment system.
Treated water is to be used for ventilating and air conditioning system, fire fighting and
landscaping, with remainder if any to be discharged into the public sewer system. The
collection systems shall be so designed as to make the entire Railway Station area
aesthetically pleasing – no visible collection pipes, no ponding, stagnant water at the
platforms and other areas of the Station, clean and functional toilet facilities, hidden,
as far as possible and practical, and easy to access and clean storm water collection
system.
4
Manual of Standards and Specifications for Railway Stations 2009, Ministry of Railways, Govt. Of India
Water Requirements:
According to the IS 1172:1993 code of basic requirements for water supply, drainage
and sanitation, the water supply requirements for railway stations include provisions
for waiting rooms as well, and are as follows5:
Where bathing facilities Where bathing facilities

Nature of Station are provided are not provided
(litres/capita) (litres/capita)
Intermediate stations
(excluding mail and 45 25
express stops)
Junction stations and

intermediate stations
70 45
where mail or express
stoppage is provided
Terminal stations 45 45
Note: The number of persons shall be determined by the average number of

passengers handled by the station daily, due consideration may be given to the staff
and vendors likely to use facilities. Considerations should be given for seasonal
average peak requirements
Water supply points should be scattered throughout the station in order

for passengers and staff to fill their own containers, thus minimizing
the need for disposal of plastic water bottles. Adequate number of
water taps shall be provided in conformance with the current Indian
Railways Works Manuals for Drinking Water Supplies at Railway
Stations.
Drinking water should be filtered by the Reverse Osmosis (RO) process. Water
booths/ATMs shall be located in such a way that a passenger does not need to travel
more than 300 meters to reach one. In addition, all the waiting areas or lounges shall
have at least one drinking water source. Where piped water supply is possible, potable
drinking water should be supplied on platform by provision of taps at the rate of one
tap for two coaches.
5
Indian Standard CODE OF BASIC REQUIREMENTS FOR WATER SUPPLY< DRAINAGE AND SANITATION, BUREAU
OF INDIAN STANDARDS
Water Quality:
Water supply from the municipality shall be monitored to ensure the
the potable water provided at the station meets the potable water
standards established by the World Health Organization (WHO) for
drinking water. The same high quality water can then be supplied on
the trains, further eliminating the need for storage of bottled water on
the trains and disposal of plastic bottles.
Water Quality Indicators:
a. Microbiological quality of drinking water: Escherichia coli or thermo tolerant

coliform bacteria are not detectable in any 100-ml sample6
b. Treatment of drinking water: Drinking water from unprotected sources should

be treated to ensure microbiological safety
c. Chemical and radiological quality of drinking water: Water should meet

WHO Guidelines for drinking-water quality or national standards and
acceptance levels concerning chemical and radiological parameters
d. Acceptability of drinking water: There are no tastes, odors or colors to be

added that would discourage consumption of the water
e. Water for other purposes: Water that is not of drinking water quality should be
utilized only for cleaning, laundry and sanitation
6
WHO drinking water values of bacteriological quality of drinking water (WHO 1993)
Sanitary Infrastructure
The minimum sanitary convenience to be provided at any railway station shall be as
given below7:
Nature of Urinals for

WC for males WC for females
Station males only
3 for first 1000 4 for first 1000
4 for first 1000
Junction stations persons and 1 for persons and 1
persons and 1 for
and intermediate every additional 1000 for every
every additional
stations persons or part additional 1000
1000 persons
thereof persons
6 for first 1000
4 for first 1000 5 for first 1000
persons and 1
persons and 1 for persons and 1 for
for every
Terminal stations every subsequent every subsequent
subsequent
1000 persons or part 2000 persons or part
1000 persons
thereof thereof
or part thereof
Design adaptations, which must be taken in account:

 Separate toilets for ladies and gents, and duly making one of the toilets
disabled-friendly
 Toilet rooms for persons with special needs shall be provided with an alarm
linked to an outside light and to the Station Control Room, station staff will
assist as and when required
 At least one European style toilet
 Adequate number of wash basins with provision of soap solution for washing
hands
 A small bathing unit (optional)
 Good quality ceramic flooring tiles should be used, preferably of larger size
to have fewer joints
 Toilet fixtures and urinals to be provided with partial-height partitions for
privacy
 The entrance to each restroom should be provided with a vestibule or other
means to block direct views into the restroom
7
Indian Standard CODE OF BASIC REQUIREMENTS FOR WATER SUPPLY< DRAINAGE AND SANITATION, BUREAU
OF INDIAN STANDARDS
Essential components for toilets and baths:
 Squatting area, with adequate availability of water for washing within toilet
block
 Orientation and opening for natural light and ventilation
 Door with user-friendly and privacy latch
 Floor with adequate slope and maintainable durable finish
 Hooks within WC area for hanging clothes
 Graphics/messages and visuals depicting key hygiene messages
 Use of water conserving techniques
 Call button for emergency situations
 Should have proper electrical provisions
 PVC water storage tank of adequate capacity should be provided
 Dustbins for waste disposal
 All water pipes, drainage and waste pipes should be concealed

Solid Waste Management Infrastructure
Waste Identification:
Cooked and uncooked food, plant leaves, compostable
Wet Waste materials, coffee powder, tea powder, meat and poultry
waste etc.
Menstrual cloth (used), disposable diapers, sanitary
Sanitary Waste
napkins, bandages, etc.
All types of paper, paper plates, tickets, bills, telephone
Dry Waste (paper)
bills, wrappers, leaflets, flyers, etc.
All types of plastic, plastic bags, coke bottles, water
Dry Waste (plastic/
bottles, garbage packs, milk packets, pouches, bangles,
glass)
crockeries, etc.
Dry Waste Discarded medicines, insecticides and containers, battery
(hazardous) cells, household chemicals, etc.
Animal waste, water sharps, solid waste (items

Biomedical waste
contaminated by blood waste, body fluids, etc.
Mobile phones, batteries, pen drives, CDs, electronic

E-Waste
equipment, CFL, Tube lights, etc.
Metal items, tetra packs, aluminum foils, aluminum cans,
Dry Waste (others) thermocol, bottles, plates, utensils, packaging materials
etc.
Garden Waste Plant leaves, dry and wet cut branches, kitchen waste etc.
All types of construction materials, cement, mud,

Inert Waste
sweeping dust, etc.
For easy identification, colour coded dustbins are useful and must be used. These
dustbins should be emptied thrice every day (or more frequently in case of heavy use)
and should be cleaned periodically as per requirements.
The numbers, sizes, and locations of receptacles for segregated solid waste would be
in accordance with the minimum requirements included in the Indian Railways Works
Manuals, The Municipal Solid Wastes (Management and Handling) Rules, 2000,
Ministry of Environment and Forests, Government of India, and the information
collected during the operation of the station. The manual suggests bins be placed at
a distance ranging from 25 meters to 250 meters depending on the local conditions.

Shredder:
Used for volume reduction of specific wastes that is capable
of being slit by rotating knife blades. Typical wastes that can
be shredded are cans, plastic bottles, steel barrels, tires, etc.
In addition, confidential papers like old agreements,
passenger history, etc. can be shredded too.
A shredder requires an electrical power source and should be
sited to provide convenient and safe feeding of the waste and
should be placed away from platform areas. The shredded waste to be collected in
suitably sized containers situated under the shredder, which can be removed
manually.
Food waste disposer (For food vendors and on-station

kitchen):
Food waste disposers are easily installed and eliminate the
need to store biodegradable kitchen waste on the premises;
they can deal with 15% to 20% (by weight) of the total average
output of household waste. They are a complimentary tool to
methods of waste storage and collection. The units are
designed to grind biodegradable kitchen waste in a safe, clean and efficient manner
to tiny particles by the food disposer’s shredding blades. When a small amount of
water is run into the disposer, the remaining particles of material are easily flushed
down the drain into the sewage system or septic tank.
Food waste disposers enable segregation of waste types at source, without which
recycling of different types of waste is not possible. The potential for hygienic collection
and recycling of various dry recyclables such as paper, glass and metals is increased
with the reduction of contamination of food waste.
Segregation, Collection and Storage:

Segregation, collection and storage of waste are necessary for
effective management of solid waste. It should be protective of
human health and the environment, while making the station
aesthetically more pleasing and acceptable to travelers and
staff. The process includes segregating (separate collectors for
paper, plastics and other recyclable waste streams), storing,
transporting, recycling, treating, and disposing of solid waste.

There are three stages of segregation, collection and storage of waste to be done
within railway stations
a) Primary Level i.e. at train level (trains that are passing through the station)
b) Secondary Level i.e. at platform level
c) Tertiary Level i.e. at station level
There should be a provision of different coloured dustbins and polythene liner bags for
biodegradable and non-biodegradable waste viz. Green for biodegradable and Black
for non-biodegradable waste on all platforms and passenger interface areas.
Processing & Disposal:

Organic waste, which includes – food waste, meat waste and garden/agriculture waste
is considered as best raw material for rich organic compost. Compost can be rich in
nutrients and can be used in gardens, landscaping, horticulture and agriculture.
Compost is generally recommended as an additive to soil, or other matrices such as
coir and peat, as a tilt improver, supplying humus and nutrients.
The main composting methods that can be implemented in railway stations are as
below:
a) Pit composting
b) In vessel composting
c) Organic waste composting
a) Pit Composting: Holes or trenches are dug to bury the waste, where organic
materials gradually break down over longer periods. This method is effective
for institutions with big lawns/playgrounds. The trench is also a good place to
bury weeds and dead/semi-dead plants. If buried deep enough, the weed seeds
will not regerminate and keep the ground away from unwanted growth of plants.
This method is zero cost but requires labor for digging.
b) In Vessel Composting has three stages

before the compost is screened for use.
The wet waste is delivered to an enclosed
reception area. Any contamination such
as plastic bags or metal cans is removed
before it is shredded to a uniform size.
The composting process is kick started by
naturally occurring microorganisms
already in the waste. They break down the material, releasing the nutrients and
in doing so they increase the temperature to 60-700 C, which is needed to kill

the pathogens and weed seeds.
The second stage normally lasts 21 days. The material is transferred to second
barrier, where the composting process continues. The O 2 level, moisture and
temperature are carefully monitored and controlled during both composting
stages, till the material is fully sanitized. Once the sanitization process is
complete, the compost is left to mature in an open windrow or an enclosed area
for approx.10-14 weeks to ensure stabilization. Screening usually takes place
pre or post maturation, to produce a range of product grades suitable for various
end uses such as soil conditioning. The capex ranges from Rs. 4-5 Lakhs for a
capacity up to 2-3 tons with operational cost ranging between Rs. 10,000 -
15,000 per cycle.
c) Organic Waste Converter (OWC)

unit needs a room of 10′-12′ and
some open space outside for the
waste collection and segregation if
required. The wet waste from the
black color bin and the garden waste
collected by the cleaning members of
the communities should be fed into
the Organic Waste Converter (OWC) unit.
Compost stock along with garden waste as well as kitchen waste is fed into the
compost-mixing machine. After the components are well mixed, the mixture is
kept in crates for fermentation. A little water is added to the mixture after every
3 hours. The process of fermentation takes place naturally in about 15 days.
After 15 days, the compost is ready to be used in gardens. The capital cost is
approx. Rs. 5-7 Lakhs with processing capacity up to 300-1 ton. The operational
cost is approx. Rs. 10,000 - 12,000 per month.
The frequency of waste collection and final disposal would be decided upon
consultation with the local waste management agencies and on the availability of
resources. The waste collection system on the platform will factor in the waste
generated by trains, which are passing through the station.

Good Practices
The respective railway stations, through their facility management/service provider

would be responsible for ensuring compliance to the SOP for the railway stations
under their management:
 Each railway station should have a committee overseeing sanitation and

cleanliness in railway station premises including, platforms, railway tracks along
the platforms, overhead bridges connecting entry & exit areas, various rooms &
offices at the platform to monitor, the concourse and supervise the works being
carried out by the responsible party (Management/Contracted Agency) and ensure
compliance to the SOP. In case of a contracted agency, it is important that there is
an internal committee consisting of different department i.e. administrative,
mechanical the overall cleanliness of the railway stations
 The committee should also ensure compliance to infrastructure requirements as
laid out in this SOP. Further, in case of contracting an external agency to carry out
the cleanliness works, Service Level Agreements (SLAs) should be drafted and
signed by both the parties
 Formation of a committee to monitor cleaning and sanitation at the station
because currently Station Masters/Managers are primarily responsible for the
same. In addition, they are also responsible for operations such as reception and
departure of trains from the station, shunting of trains, management of signals and
level crossings, undertaking operating inspections of the station, repair and
maintenance of station buildings, tools and equipment, water supply
arrangements etc. Due to heavy workload, cleanliness, automatically becomes a
very low priority area for them. Thus, in view of the wide spectrum of
responsibilities, adequate mechanism to monitor work of contractors for
outsourced activities like that of pest control, washing contracts and waste
collection etc. is required
 Adequate provision of water supply, washable aprons, drains and sewerage
system to ensure effective utilization of machines
 Ensuring the smoothness of platform for the usage of various machines such as
flipper, machines, vacuum blowers, dry vacuum sweepers, high sweepers, high
pressure jet, machines, wet scrubbers, dryers etc., introduced for cleaning of
floors and platform surfaces in the station premises
 Passenger amenities such as urinals, drinking water, seating arrangements and
waiting halls to be commensurate with the quantum of passengers using them
 Railways to frame a policy on waste management in compliance with existing
regulations. A mechanism to be put in place to realistically assess the quantum of

garbage generated for different categories of stations (as per the traffic received
and the passenger load) so that adequate facilities and infrastructure such as
dustbins and vats can be provided. Proper collection and disposal of garbage also
needs to be ensured. Railways to prioritise the provision of garbage collection
units such as dustbins and vats after assessing the requirement on a realistic
basis and ensure proper collection and disposal of garbage. Both responsibility
and accountability should be clearly identified to enable for deficit performance.
 Railways to create a mechanism to monitor and discourage user abuse of existing
amenities
 Schemes such as ‘Pay and Use’ Toilets and ‘Clean Train Station’ to be efficiently
implemented by the Railways in order to generate the ownership among users.
Complain books to be maintained in these toilets and rate lists to be displayed
 Instituting a sustainable mechanism to restrict entry access to prevent
unauthorized entry into station premises, heavy fines to be levied on offenders
 Enhancing the level of user awareness on a large scale and to initiate effective
means of harnessing user perception to bring about improvements in the system
by putting Information, Education and Communication (IEC) materials like posters
on display for providing information on various aspects of cleanliness and hygiene
for the use of passengers, vendors and staff
 Annual assessment of the financial requirements for cleanliness related activities
and provide for them in the budget specifically. It would also enable monitoring of
the cleanliness initiatives. Similarly, every railway station needs to have an overall
financial plan for provision of infrastructure, amenities, user awareness
campaigns etc., as per an action plan and actual field requirements
 A sustainable mechanism to be instituted to restrict entry access to prevent
unauthorized entry into station premises. The penal measures to be strengthened
to avoid unauthorized occupation and misuse of railway property
 Prescribe norms for regular inspections by various officers for all categories of
stations and ensure that the deficiencies pointed by the inspect
 Drinking water coolers, filters should be periodically cleaned and the waste
collected from them should be disposed off appropriately
 Providing/availing a collection service for waste and recycling
 Training of all maintenance staff in the use of the waste system and any equipment
Implementing these strategies may seem like a lot of effort initially, but they become
easier to manage as each stakeholder involved becomes used to following these
norms. However, infrastructure development alone cannot bring about the change
hoped for. It has to be complemented by creating awareness and interest, and

motivating people to want to change their behaviour. Activities and events which help
in creating this awareness should be made part of the sensitization and awareness
drives at railway stations.
Some other things to be kept in mind on the issue of railway waste management are:
a) Frequency of waste collection
b) Identifying waste storage requirement/points
c) Color identification of garbage bins
d) Ensuring passenger’s, management and staff’s health and safety
e) Legal obligations associated with contracting staff for proper disposal of waste
f) Preparing checklists and regular monitoring
g) Providing signage boards/posters on bins and important area of waste
generation and handling
h) Compliance to the SOP for maintaining cleanliness standards in the railway
station premises
Exploring various means and ends to involve other stakeholders:

Plans to explore innovative means of providing and maintaining toilets such as
advertisement rights, CSR sponsorships, voluntary support from social organisations
etc. could ne created.
Reduce the amount of material waste generated by encouraging recycling, providing

facilities and supporting public education strategies and signages.
Ensuring public awareness and stiff norms’ enforcement can result in proper and
adequate solid waste management system. To have world-class railway stations, the
management shall put in place an integrated solid waste management program that
complies with published and/or appropriate national and local solid waste
management requirements.

Manpower Requirement
An estimation of manpower requirement should be made on an
annual basis by the relevant authority. This should take into account
the following:
 Area of the entire railway station
 Area of the open and common spaces
 Number of platforms
 Number of toilets and baths
 Kitchen area
 Other ticketed and non-ticketed areas (waiting rooms, concourse, circulating area,
etc.)
 Number of service and equipment rooms
A single person can manually clean up to 250 sq. m. per work shift. More importantly,
it is necessary that the required staff should be available on 24 x 7 basis. Adequate
number of supervisors should be employed. Supervisors responsible for monitoring
and supervision of standardized and timely cleaning as per SOP should be identified
and names displayed prominently. Adequate number of backup staff may also be
provisioned for.
The staff employed must be sensitized enough on the relevance and importance of
clean railway stations. They must be trained on prevention of occupational hazards
and its appropriate reporting. They should be adequately trained for separate
collection and further handling for final disposal of segregated dry and wet waste from
the dustbins kept in visitor/passenger areas.
It is very important to deploy the cleaning staff based on prior planning in shifts, to
ensure that cleanliness is maintained throughout. All those areas with minimal
passenger interaction and visitors should be cleaned once a day grouped with other
such areas. However, areas like the platforms and waiting rooms should be cleaned
more frequently and as and when required.

Cleaning Practices
All platforms, other ticketed and non-ticketed areas like the concourse, circulating
areas, waiting rooms, and track areas should be cleaned as and when required. The
following cleaning routine should be adhered to:
Sweeping and Mopping of Floor:

a) Sweeping of flooring surface at platforms, waiting rooms and station offices with
disinfectant at least thrice a day
b) Frequent brooming of the concourse and circulating areas through the course
of the day
c) Vacuum cleaning of carpets, if any in the waiting rooms at least daily using
appropriate vacuum cleaning equipments
Garbage Bins:
a) Remove garbage from dustbins and clean them regularly
b) They should be emptied when they are 3/4th full
c) Provide separate dustbins for biodegradable and non-biodegradable materials
d) Segregate, collect and store waste according to the type of waste carefully
e) Transport waste with care
f) Replace cleared dustbins to original spot
g) If any trash is found anywhere in the station premises, pick up immediately
h) Dustbins on the platform must not hinder the clear passage of people,
especially wheelchair users
Toilets and Baths:

a) Fixtures including toilets and sinks should be free of streaks, soil, stains and
soap scum
b) Premises should have good quality basic fitments like ablution taps,
washbasins, etc.
c) Mirrors and windows should be free of dust and streaks
d) Dispensers should be free of dust, soiling, residue, etc. and
replaced/replenished when empty
e) Waste should be disposed appropriately on a daily basis
f) Provisioning of soap, toilet paper, hand towel/dryer, sanitary pads dispenser,
dustbins, and other necessary items should be adequate

g) Toilet bowls, urinals and adjoining bathing areas (if applicable) should be
cleaned with disinfectant on a daily basis, and the use of acid-based
disinfectants should be avoided
h) Toilet floors should be kept dry to the extent possible/feasible
i) There should be a well functioning drainage system
Common spaces:
a) Sweeping of pavements and other external areas at least twice a day
b) Cleaning internal common spaces like lift, stair areas, etc. on a regular basis
c) Composting leaves and biodegradable waste (if feasible)
d) Sweeping of areas around vending stalls as and when required
e) Cleaning of tracks between platforms and foot over bridges according to train
schedules, at least once a day
Kitchen/Visitor’s Cafeteria:
a) They should be regularly cleaned

b) Dustbins should be placed at easily accessible spots to prevent littering
c) There should be hand washing facility in the kitchen as well as in the visitors’
cafeteria (Utensil washing sinks in case of attached kitchen)
d) Segregation and composting of food waste (if feasible) should be carried out
Doors, Windows and Walls:

a) Spray windows and glass surfaces with water or appropriate cleaning solution
b) Removal of all cobwebs and stains
c) Extensive cleaning of outer-surface of windows to be carried out by contracted
agency at least once a month
d) If any fingerprints, smudges or stains are found on the corridor wall, the same
is to be cleaned immediately
Vents and Fixtures:

a) Dusting of light fittings, wall decorations, other fixtures using feather brush and
duster
b) Air conditioning vents and sprinklers should also be dusted and checked for
proper functioning
An intensive cleaning of the station premises is to be carried out at least once every
month, which should also involve participation of railway staff for disposal of

redundant/unused hardware and furniture which can be added to inventory and re-
allocated as per demand.
Weeding and recording of files including passenger history, old train timetables etc.
should be resorted to at least once in 6 months. The old agreements, etc. in the record
room should be reviewed once a year and destroyed as per the applicable guidelines.
This would ensure that constant space is created for keeping more recorded files. If
necessary, extra manpower for this purpose should be resorted to on contractual
basis.
Dos and Don’ts
DOs DON’Ts
Collect waste, rubbish and debris within the

DO NOT let waste and trash accumulate
station premises and dispose as per the set
within the station premises
frequency.
DO NOT dispose waste outside or near

parking lots, on railway tracks, drainage,
Dispose all waste as per guidelines.
ditches or any other location where they
can damage the environment.
Keep all equipment clean; do not allow a DO NOT let equipments get damaged or
build-up of wastes. rusted; replace if unsuitable for further use.
Oversee contractors to ensure that correct DO NOT let contractors conduct

procedures are followed and SOP maintenance in conflict with proper
guidelines are complied with. procedures and guidelines; monitor closely.
Impose penalty on defaulters for DO NOT allow littering, spitting, smoking or

littering/spitting/smoking within the station any other practices that affect the
premises or near the boundary walls. cleanliness and aesthetics of the premises.
In case cleaning services are to be outsourced, sample Scope of Work and bid
evaluation parameters are given as reference in Annexure 1.

Cleaning Equipments
The Railways Management / Contracting Agency are required to procure appropriate

and necessary cleaning and processing equipment as per the norms laid down below:
Dustbins
Area No. of dustbins required
1 set of bins every 25 meters to 250
Platforms, concourse and circulating
meters depending on the local
area
conditions
Toilets and baths 1 per toilet
Parking spaces As per need
As per need
Kitchen/Cafeteria
Entrance/Exit area As per need
Brooms, Dusters, Staff Uniforms

No. of cleaning staff No. of sets required
As per need 1 per cleaning staff personnel
Cartage Equipments
Equipment No. of units required
Baskets/collection equipment for
1 per worker
gathering garbage
Hand carts As per need
Trucks/mini-trucks As per need
Storage Units
For storing equipment for train support No. of sets required
maintenance, station repairs, cleaning
and supplies, etc. One per platform or as per need

Waste Management
A strategy needs to be in place to ensure proper management of waste generated and
reduction of waste through recycling and reusing.
Types of waste generated

a) Biodegradable (dry) waste (green waste, food waste, paper waste, biodegradable
plastics etc.)
b) Hazardous waste
c) Excreta
d) Construction and demolition waste
e) Bulk garden and horticulture waste including recyclable tree trimmings
f) All other non-biodegradable (dry) waste (recyclable and non-recyclable), etc.
Management of Waste
1. Hazardous waste should be removed and disposed off in
accordance with the Environmental Protection Act of 1986. Good
management practice should ensure that hazardous wastes are
stored, collected, transported and disposed separately, preferably
after suitable treatment to render them innocuous.
2. Construction and demolition (C & D) waste shall be stored only within the premises
of buildings or in containers where such facility of renting out containers is
available, till finally removed from the premises. No person shall dispose
construction waste or debris on the streets, public spaces, footpaths or pavements.
If contractors have the obligation to collect the C & D waste, it
should be done immediately after all work is finished. Failure to do
so will attract penalty (for example, the authority does not pick up
the waste on time and leaves the unused cement bags etc. lying
for months. As a result, the C&D waste gets spread around. While,
in normal course, all the waste is picked up together, but it should
also be done in piecemeal manner).
Also, construction waste should be minimized by directing all usable waste
materials into the construction process and all recyclable waste materials into the
manufacturing process.
3. All other non-biodegradable (“Dry”) waste – both recyclable and non-recyclable –
shall be stored and delivered by every generator of waste to the dry waste
collection vehicle.
4. The Railway Station Administration/Contracted Agency must ensure that officials
do not throw any waste on the platforms, railway tracks, toilets, railway station

premises, drains or water bodies and instead store the waste at source of waste
generation in two bins/bags, one for food waste/bio-degradable waste and another
for recyclable waste such as papers, plastic, metal, glass, rags etc. as listed below:
Types of wastes to be put in the bin meant for food wastes & biodegradable
wastes:
a. Food wastes of all kinds, cooked and uncooked, including eggshells, etc.
b. Flower and fruit wastes, including juice peels and house-plant wastes
Types of recyclable and other non-biodegradable wastes to be kept separately:
a. Paper and plastic, all kinds

b. Cardboard and cartons
c. Containers of all kinds excluding those containing hazardous material
d. Packaging of all kinds
e. Glass, all kinds
f. Metals, all kinds
g. Rags, rubber, wood, etc.
h. Foils, wrappings, pouches, sachets and tetrapak (rinsed) etc.
i. Pen drives, CDs, cassettes, computer diskettes, printer cartridges and
electronic parts, etc.
j. Discarded clothing, furniture and equipment, etc.
Wastes such as used batteries, containers for chemicals and pesticides, discarded
medicines and other toxic or hazardous waste if and when found, should be kept
separately from the above two streams of waste.
The Management/ contracted agency should handle solid waste in

a manner to minimize land, air, and water pollution, removing it
from collection and storage sites in a timely manner and disposing
off at a landfill or other facilities, as approved by the appropriate
local authorities. Burning of waste should be strictly prohibited
inside and outside the railway stations.

Annexure 1: SOW and Evaluation Parameters for

Outsourcing
Sample Scope of Work
<<Railway Station>> is located <<Address>>. It has <<details of buildings with

floors, rooms, platforms, concourse area, plot size, circulating area etc. >>.
The scope of work would encompass cleaning the specified area so that the area is
always clean and presentable. This area in <<Railway Stations>> includes the
following:
1) Platforms, Waiting rooms: <<No’s>> (Occupied Areas).

2) Lobby, Staircases, Concourse: <<No’s>> & <<No’s>>.
3) Toilets: <<No’s>>
4) Surroundings: Circulating area, foot over bridges, pathways within premises and
pathways around the perimeter of premises
5) Roofs, Terrace, Vendor stalls, Ticketing booth, Water booths/ATMs, Storage units,
etc.
6) Any other area of <<Railway Station>> not specifically mentioned above.
Cleaning Services
The aim and objective is to provide a clean, hygienic and presentable look to the entire
area. Pre-designated manager/supervisors of the successful bidder will supervise the
awarded work. General Section of <<Railway Station>> will monitor the cleanliness of
the entire work, staff deployed by the successful bidder. The successful bidder has to
ensure that the staff deployed is well dressed in neat and clean uniform and carrying
photo identity cards displayed properly.
Daily & Weekly Services
Cleaning services should be done daily from Monday to Sunday. The working timings
are 24X7; however, deployment into shifts basis prior planning will be required. The
cleaning should be done in the presence of his/her authorized representative twice in
a day in addition on call basis by the management/staff concerned during office hours
on all working days only. The successful bidder will do the in-depth cleaning of the
entire area once in a week. The details of daily and weekly housekeeping services are
given as under: -
Schedule of Housekeeping Services
S.no. Area and Activity Frequency
1. Ticketing booth Daily or as per need

Thrice a day in more visited
2. Dustbin cleaning areas, twice a day in others
or as per need
Cleaning, sweeping and mopping of floors with Every 3 hours or as per
3.
disinfectant including platforms and waiting rooms need
Cleaning, sweeping and mopping of floors with
Every 3 hours or as per
4. disinfectant of common areas including concourse
need
and circulating area
Every 3 hours or as per
5. Segregation, collection and storage of garbage
need
6. Removal of stains Weekly
7. Cleaning of electrical fittings Weekly

Cleaning of doors, windows, window glass and
8. grills, window panes, furniture, fixtures, venetian Twice a week
blinds, window edges
9. Stains, Spills on floor Immediately/Call basis
Every two hours or as per
10. Mopping of toilets
need
Staircase, lobby, foot over bridges cleaning,
11. Thrice a day
sweeping and mopping
12. Check working of exhaust fans Daily
13. Change/check of toilets papers/ napkins Hourly or as per need

Acid-cleaning and scrubbing of toilets, wash
14. basins, sanitary fittings, and glasses & mirrors and Daily
toilets floors
Cleaning and disinfecting all vitreous fixtures Daily check-ups in the
15. including toilet bowls, urinals, sinks, toilet seats, morning, afternoons and on
containers etc. call basis during daytime

Brush thoroughly to include below water level and

under rims including areas at hinges and cistern
handles. Restock toiletries, which include Liquid
hand soap, Toilet paper, air freshener, and
Sanitary Cubes and Naphthalene balls in toilets
Removal of waste papers and any other garbage
16. Daily
and blockage and choking from the entire area
Cleaning of baskets, wastepaper baskets,
17. cobwebs and disposing off all collected refuse at Daily
designated site
Check and remove hairs, dust, dirt or any such
18. Daily
object from anywhere in the area
One Housekeeping personnel should always be
19. Daily
present in front of every toilet
Thorough cleaning, sweeping, washing, mopping
with disinfectant cleaners of all platforms, foot
20. over bridges, concourse, circulating area, Weekly
staircases and toilets, ceilings and high walls,
cleaning of fans, cleaning of roofs, terrace, etc.
Cleaning of all chrome fittings, glass frames, soap
21. Weekly
holders, etc. to a shiny finish
22. Successful bidder will provide duty register Daily
23. All other works which are not listed here -
Sanitization (Weekly):
 All toilet dustbins would be thoroughly cleaned and sanitized

 Waste bins from waiting rooms and food vendor stalls would also be thoroughly
cleaned and sanitized with disinfectants
 Thorough washing of all walls and doors of toilet with appropriate detergent and
disinfectant

Polishing (Weekly):
 All the door/window handles/knobs, other brass fittings and items/statues,

planners etc. are required to be polished and kept in shining condition
Other Tasks:
 Sweeping, mopping, machine scrubbing of all specified areas

 Removing all garbage and replace cleaned bins. Garbage will be taken to the
designated site from where the contractor will arrange for its disposal
 Wipe/clean of all glass doors and windows regularly
 Maintain high standards of cleanliness and hygiene at all assigned areas
throughout the premises
Other Works:
 The Bidder’s supervisory staff should be available at site every day during
office working hours. In case of emergency complaints, the Bidder is to ensure
rectification of defects immediately
 The Bidder will immediately attend the complaint and complete the same on
its receipt on the same day
 The Bidder will have to maintain all types of records for consumption and
receipt of material as desired by <<Railway station>> and instructions issued
from time to time in this regard should be complied with by the Bidder

Evaluation Parameters
Bids should be evaluated on the basis of total tender value for 1 supervisor and
required number of cleaning personnel as may be estimated.
Cleaning
Personnel Supervisor
(Rates per (Rates per
S.no. Particulars Description
person person per
per month)
month)
a b c d e
Basic pay + Minimum wages must
1
VDA be followed as per rules
Employees
2 12% of Basic plus VDA
Provident Fund
Employees
4.75% of Basic plus
3 State
VDA
Insurance
Ceiling of Rs.7,000 per
4 Bonus
year
Total cost per Sum of Sr. No.1 to Sr.
5
employee No.4
No. of
6 As per tender document
Employee
7 Total Cost S.no. 5 x S.no.6
Total Cost of
8 <<No>> S.no. 7 (d) & S.no. 7(e)
employee
Cleaning material
9 -
cost
Sum of S.no. 8 & S.no.
10 Total Cost
9
Service Charge in
11 %age (on
Sr.No.10 in %age)
Sum of S.no. 10 &
12 Sum Total
S.no. 11
Service Tax
13 On S.no. 12
@<<>>%
Total Cost of
Sum of S.no. 12 &
14 Service per
S.no. 13
month
Tender Value
X) S.no. 14 x 12months
(One Year):-


www.moud.gov.in
www.swachhbharaturban.gov.in
www.swachhbharat.mygov.in
Ministry of Urban Development, Government of India

Swachh Railway Station

Uploaded by

Copyright:

Available Formats

Swachh Railway Station

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Swachh Railway Station

Uploaded by

Copyright:

Available Formats

Swachh Railway Stations

Standard Operating Procedures

Standard Operating Procedures

The Swachh Bharat Mission, which aims to make India a clean

Rao Inderjit Singh

On 2nd October 2014, the Hon’ble Prime Minister Shri Narendra

BACKGROUND, OBJECTIVES & SCOPE 1

Responsibilities of the Railway Management & Staff /Contracted Agency 3

Responsibilities of other stakeholders (Passengers, vendors, visitors, etc.) 4

ASSESSMENTS & INSPECTIONS 5

INFRASTRUCTURE SET-UP AND GOOD PRACTICES 13

Water and Drainage Infrastructure 13

Solid Waste Management Infrastructure 18

ANNEXURE 1: SOW AND EVALUATION PARAMETERS FOR OUTSOURCING 32

Background, Objectives & Scope

1|Page Ministry of Urban Development, Government of India

These directions will be updated continually to incorporate new procedures and

2|Page Ministry of Urban Development, Government of India

Responsibilities of the Railway Management & Staff /Contracted Agency

It is the responsibility of the Railway Station Management/ Contracted Agency to carry

3|Page Ministry of Urban Development, Government of India

Responsibilities of other stakeholders (Passengers, vendors, visitors, etc.)

 By using waste bins for waste disposal

4|Page Ministry of Urban Development, Government of India

Assessments & Inspections

Three broad attributes viz. ticketed areas of station premises, waste

TICKETED AREAS OF STATION PREMISES (MAX. SCORE - 54)

5|Page Ministry of Urban Development, Government of India

WASTE MANAGEMENT (MAX. SCORE - 16)

TOILETS (MAX. SCORE - 20)

6|Page Ministry of Urban Development, Government of India

Adequate number Inadequate number

NON-TICKETED AREAS OF STATION PREMISES (MAX. SCORE - 20)

7|Page Ministry of Urban Development, Government of India

Apart from self-evaluation as described above, a periodic assessment of infrastructure

S. No. Parameter Standard Actual

User specific as mentioned

1 water tap with every toilet

With adequate drainage

One for each toilet and bath

Wash basin with At least one in each toilet

Premises: Every 25 to 250

One per platform or as per

11. Parking spaces As per need

S.no. Area and Activity

Check that the garbage is being segregated, collected and disposed

S. No. Area and Activity

1. Check all the hourly reports

9|Page Ministry of Urban Development, Government of India

Check if the food vendor stalls are maintaining adequate standards of

5. Check if all the dustbins have been emptied and cleaned

6. Check if waiting rooms are clean

Check that the garbage is being segregated, collected and disposed

Ensure that there is no open sewers, gutters, damaged drainpipes, sewage

Check if any kind of water logging is present at hand washing, utensil

10 | P a g e Ministry of Urban Development, Government of India

Check if waste generated is being segregated, collected and stored

9. Check if construction, renovation waste has been adequately disposed

To be conducted by the Management