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    Script: B. Presenting The Menu

    Uploaded by

    Chryz Santos
    The document outlines the steps of table service for both wine and a la carte/Russian service, including welcoming the guest, seating them, presenting the menu, taking the order, serving the food and drinks, cleaning up, and presenting the bill. It provides scripts for interactions between the server and guest at each step of the service.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Script: B. Presenting The Menu

    Uploaded by

    Chryz Santos
    3K views5 pages
    The document outlines the steps of table service for both wine and a la carte/Russian service, including welcoming the guest, seating them, presenting the menu, taking the order, serving the food and drinks, cleaning up, and presenting the bill. It provides scripts for interactions between the server and guest at each step of the service.

    Original Description:

    bar tending wine service

    Original Title

    Wine Service

    Copyright

    © © All Rights Reserved

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    DOC, PDF, TXT or read online from Scribd

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    The document outlines the steps of table service for both wine and a la carte/Russian service, including welcoming the guest, seating them, presenting the menu, taking the order, serving the food and drinks, cleaning up, and presenting the bill. It provides scripts for interactions between the server and guest at each step of the service.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    3K views5 pages

    Script: B. Presenting The Menu

    Uploaded by

    Chryz Santos
    The document outlines the steps of table service for both wine and a la carte/Russian service, including welcoming the guest, seating them, presenting the menu, taking the order, serving the food and drinks, cleaning up, and presenting the bill. It provides scripts for interactions between the server and guest at each step of the service.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 5

    SCRIPT pleasure to lay the napkin on your lap?

    (put the napkin).


    WINE SERVICE
    B. Presenting the menu
    W: good morning sir/ma’am. Welcome to
    W: excuse me ma’am/sir. May I present
    ____________________. Do you have any
    to you our Wine list for your selection.
    reservation?
    I’ll be back in a few minutes to take your
    G: yes. order. Excuse me.

    W: may I know your name ma’am/sir? (after a few minutes)

    G: my name is ____________. W: may I take your order now?

    W: this way ma’am/ sir. Please follow me. G: yes please. Give me Carlo Rossi
    (show the table) ma’am/sir this is the (Chardonnay, Cabernet Sauvignon)
    table we have prepared for you. Is it ok?
    W: may I repeat your order. That is
    G: yes ___________________(repeat the order.)
    your wine will be served in a few
    minutes. Excuse me ma’am/sir.
    (without reservation)

    W: good morning ma’am/sir. Welcome to D: Completing the table set up


    _____________________. Do you have any
    W: excuse me ma’am/sir, may I complete
    reservation? your set up?
    G: none.

    W: table for how many ma’am/sir? E: serving the wine.


    G: only one. W: excuse me ma’am/sir. Here is your
    Carlo rossi Chardonnay, a wine from
    W: smoking or non-smoking area?
    USA, with 12% alcohol by volume, with
    G: non-smoking. its vintage year of 2013. Carlo Rossi
    Chardonnay has an elegant taste and
    W: this way ma’am/sir. Please follow me. aroma that will enliven your senses.
    Will this table be alright for you? Notes of juicy citrus and ripe apples are
    G: yes. balanced perfectly by the subtle taste of
    spices and crisp finish. (right)

    For (Cabernet Sauvignon) excuse me


    A. Seating the guest ma’am/sir. Here is your Carlo rossi
    W: have a seat ma’am/sir. I’ am Cabernet Sauvignon, a wine from USA,
    ___________________. I’ am your wine with 12% alcohol by volume, with its
    attendant for today. May I have the vintage year of 2013. Carlo Rossi
    Cabernet Sauvignon has an elegant taste
    and aroma that will indulge your senses. G: (give the id)
    Flavors of ripe raspberries and red
    W: excuse me ma’am/sir. I’ll be back for
    cherries are balanced by delicate notes
    your voucher to be signed.
    of aromatic spices.
    (waiter gets the voucher)
    W: may I have the pleasure to open your
    wine? W: excuse me ma’am/sir will you please
    sign this?
    G: ok
    G: (sign)
    W: (open, put the bottle of wine on the
    table) excuse me mam, here’s your cork. W: ma’am/sir I’ll be back for your card,
    id and receipt. excuse me
    G: (smell the cork)
    (waiter gets the id card and receipt)
    W: mam may I have the pleasure to pour
    your wine? W: excuse me sir/ma’am here is your id
    card and receipt. Thank you for dining
    G: yes, please.
    in. I hope you enjoyed your meal. Have a
    W: (pour the wine) nice day ma’am/sir.

    w: here’s your wine mam, excuse me.

    H: presenting the bill A’la carte/Russian Service

    W: excuse me ma’am/sir. Here is your A. Welcoming the guest


    bill, how would you like to settle your
    (with reservation)
    account? Cash or card?
    W: good morning sir/ma’am. Welcome to
    (cash)
    ____________________. Do you have any
    G: (pays the bill) reservation?

    W: I received P3000.00 and your total G: yes.


    bill is P2,600. I’ll be back for your
    W: may I know your name ma’am/sir?
    change and receipt.
    G: my name is ____________.
    Excuse me ma’am/sir, (get the change
    and receipt) excuse me ma’am/sir. here W: this way ma’am/ sir. Please follow me.
    is your change and receipt. Thank you (show the table) ma’am/sir this is the
    for dining in. I hope you enjoyed your table we have prepared for you. Is it ok?
    meal. Have a nice day ma’am/sir.
    G: yes
    (card)

    G: (gives RCBC card)


    (without reservation)
    W: I received a RCBC card. May I
    borrow any valid Id ma’am/sir? W: good morning ma’am/sir. Welcome to
    _____________________. Do you have any
    reservation? W: may I take your order now?

    G: none. G: yes please. Give me appetizer, soup,


    salad, main dish, dessert and beverage.
    W: table for how many ma’am/sir?
    W: would you like to try our
    G: only one.
    __________________, (other item in the
    W: smoking or non-smoking area? menu.)

    G: non-smoking. G: no, thanks.

    W: this way ma’am/sir. Please follow me. W: may I repeat your order. That is
    Will this table be alright for you? ___________________(repeat the order.)
    your food will be served in a few
    G: yes. minutes. Excuse me ma’am/sir.

    B. Seating the guest D: Completing the table set up


    W: have a seat ma’am/sir. I’ am W: excuse me ma’am/sir, may I complete
    ___________________. I’ am your food your table appointment (set up)?
    attendant for today. May I have the
    pleasure to lay the napkin on your lap?
    (put the napkin). Would you like to have
    E: serving the food.
    some refreshing drink?
    W: excuse me ma’am/sir. Here is your
    G: yes, give me a cold orange juice.
    beverage.
    W: ok ma’am/sir. Excuse me. (get the
    G: thanks
    juice) ma’am/sir here is your drink.
    Excuse me. W: excuse me ma’am/sir. Here is your
    bread and butter.
    G: thanks
    G: thanks
    W:(get the water) excuse me ma’am/sir
    may I pour the water? W: excuse me ma’am/sir. Here is your
    appetizer.
    G: ok.
    G: thanks

    W: may I take your plate?


    C. Presenting the menu
    W: excuse me ma’am/sir. May I present G: ok
    to you our menu card for your selection.
    W: excuse me ma’am/sir. Here is your
    I’ll be back in a few minutes to take your
    soup.
    order. Excuse me.
    G: thanks
    (after a few minutes)
    W: excuse me ma’am/sir may I take your W: excuse me ma’am/sir here is your
    plate? coffee.

    G: ok G: thanks

    W: excuse me ma’am/sir. Here is your (waiter buss out the coffee or tea)
    salad.
    W: excuse me ma’am/sir, may I refill your
    G: thanks water goblet?

    W: excuse me ma’am/sir. May I take your G: yes please.


    plate?
    (waiter buss out the goblet)
    G: ok

    W: excuse me ma’am/sir. Here is your


    H: presenting the bill
    main entrée.
    W: excuse me ma’am/sir. Here is your
    G: thanks
    bill, how would you like to settle your
    W: excuse me ma’am/sir. Are you done? account? Cash or card?
    May I buss out?
    (cash)
    G: ok
    G: (pays the bill)

    W: I received P500.00 and your total bill


    F. Cleaning the table is P4,500. I’ll be back for your change
    and receipt.
    W: excuse me ma’am/sir. May I clean
    your table? Excuse me ma’am/sir, (get the change
    and receipt) excuse me ma’am/sir. here
    G: yes please. is your change and receipt. Thank you
    for dining in. I hope you enjoyed your
    meal. Have a nice day ma’am/sir.
    G: serving the dessert
    (card)
    W: excuse me ma’am/sir here is your
    dessert. G: (gives RCBC card)

    G: thanks. W: I received a RCBC card. May I


    borrow any valid Id ma’am/sir?
    W: would you like to have some coffee or
    tea? G: (give the id)

    G: yes W: excuse me ma’am/sir. I’ll be back for


    your voucher to be signed.
    (waiter buss out the dessert plate in
    right) (waiter gets the voucher)

    W: excuse me ma’am/sir will you please


    sign this?
    G: (sign)

    W: ma’am/sir I’ll be back for your card,


    id and receipt. excuse me

    (waiter gets the id card and receipt)

    W: excuse me sir/ma’am here is your id


    card and receipt. Thank you for dining
    in. I hope you enjoyed your meal. Have a
    nice day ma’am/sir.

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