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    Rating Sheet

    Uploaded by

    Chryz Santos
    This document contains a rating sheet for oral questioning of candidates for front office services. It includes questions in several categories: extension/reflection questions about taxes charged to guests; safety questions about turning off computers; contingency questions about checking out guests if the hotel system is down; questions about inquires about competitor rates; and rules/regulations questions about checking out guests. The assessor will use this sheet to evaluate the candidate's knowledge in responding to the questions.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Rating Sheet

    Uploaded by

    Chryz Santos
    108 views2 pages
    This document contains a rating sheet for oral questioning of candidates for front office services. It includes questions in several categories: extension/reflection questions about taxes charged to guests; safety questions about turning off computers; contingency questions about checking out guests if the hotel system is down; questions about inquires about competitor rates; and rules/regulations questions about checking out guests. The assessor will use this sheet to evaluate the candidate's knowledge in responding to the questions.

    Original Description:

    RATING SHEET FOR FO

    Original Title

    5. Rating Sheet

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    This document contains a rating sheet for oral questioning of candidates for front office services. It includes questions in several categories: extension/reflection questions about taxes charged to guests; safety questions about turning off computers; contingency questions about checking out guests if the hotel system is down; questions about inquires about competitor rates; and rules/regulations questions about checking out guests. The assessor will use this sheet to evaluate the candidate's knowledge in responding to the questions.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    108 views2 pages

    Rating Sheet

    Uploaded by

    Chryz Santos
    This document contains a rating sheet for oral questioning of candidates for front office services. It includes questions in several categories: extension/reflection questions about taxes charged to guests; safety questions about turning off computers; contingency questions about checking out guests if the hotel system is down; questions about inquires about competitor rates; and rules/regulations questions about checking out guests. The assessor will use this sheet to evaluate the candidate's knowledge in responding to the questions.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    RATING SHEET FOR ORAL QUESTIONING

    Satisfactory
    Questions to probe the candidate’s underpinning response
    knowledge
    Yes No
    Extension/Reflection Questions
    1. What are the two taxes being charge to guests?
    2. What are the differences between these two taxes?
    Safety Questions
    1. What is the advisable time to turn off Front Office’
    computers?
    Contingency Questions
    1. What are the protocols in checking out a guest while the
    hotel system is down?
    2. What can be substituted to a guest folio if the system is
    down?
    Infrequent Events
    1. What will you do if there are guests who are inquiring about
    the room rate of their competitor?
    Rules and Regulations
    1. What are the rules and regulation in checking out a guest?
    The candidate’s underpinning  Satisfactory  Not Satisfactory
    knowledge was:
    Feedback to candidate
    General comments [Strengths / Improvements needed]

    Candidate
    Date:
    signature:
    Assessor
    Date:
    signature:

    MODEL ANSWER:

    FRONT OFFICE SERVICES NCII


    Extension/Reflection Questions
    1. What are the two taxes being charge to guests?
    Answer: VAT (Value Added Tax) and Local Tax
    2. What are the differences between these two taxes?
    Answer: VAT is for BIR and Local Tax is for the city/municipality to where the
    hotel is situated.
    Safety Questions
    1. What is the advisable time to turn off Front Office’ computers?
    Answer: 3:00 AM
    1. What are the protocols in checking out a guest while the hotel system is down?
    Answer: Call TelEx; Housekeeping; Room Service; and Transportation for any
    additional or unposted charges.
    2. What can be substituted to a guest folio if the system is down?
    Answer: Issue an Official Receipt and offer to email the guest re: the Guest Folio
    where he/she can see all the details of all the charges.
    1. What will you do if there are guests who are inquiring about the room rate of
    their competitor?
    Answer: Inform them that the room rates are kept and known only by the Sales &
    Marketing Departments.
    Rules and Regulations
    1. What are the rules and regulation in checking out a guest?
    Answer: Stay calm, polite and informative at all times.

    Prepared by:

    Rommel A. Libria
    Trainer / Assessor

    FRONT OFFICE SERVICES NCII

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