QMP-05 - Corrective Action

AUTOMOTIVE QUALITY MANAGEMENT SYSTEM Ref No.
: QMP-05
Issue/Rev No.: 2.0/0.0
AQMS PROCEDURE
Rev Date: 04.01.2017
CORRECTIVE ACTION Page 1 of 5

ASWINI GROUP
AUTOMOTIVE QUALITY MANAGEMENT SYSTEM Ref No.: QMP-05
AQMS PROCEDURE
Rev Date: 04.01.2017

ASWINI GROUP
EFFECTIVE
NAME SIGNATURE DATE
DATE
PREPARD & N.KARTHIKEYAN

04.01.2017
RELEASED BY (MR)
04.01.2017
APPROVED H.GIRI
04.01.2017
BY (CEO)
REVISION CONTROL
The Revision Control format given below is used for updating revisions in the
Procedures and issued along with the document.
DETAILS
REV. REV. ISSUE
TOTAL NO. REVIEW DATE
NO. DATE DESCRIPTION OF REVIEW NO.
OF PAGES PAGE NO.
0.0 04.09.13 3 All New release 1.0 04.09.13
0.0 04.01.17 3 All In line with IATF Requirements 2.0 04.01.17

AQMS PROCEDURE
Rev Date: 04.01.2017

ASWINI GROUP
AQMS PROCEDURE
Rev Date: 04.01.2017

ASWINI GROUP
1.0 PURPOSE:
The purpose of this procedure is to ensure that effective corrective actions are taken at the
appropriate time in order to eliminate the cause of actual non-conformities in the process
and system.
2.0 SCOPE:
This is applicable to all non-conformities identified during any stage of the processes and
also for Problems encountered during implementation of Quality management system, and
for any feedback/complaint from the customer.
3.0 REFERENCE:
IATF 16949:2016 Clause 10.2
4.0 DEFINITIONS:
Nonconformity Non-fulfilment of a requirement
Corrective Action Action to eliminate the cause of a detected

nonconformity or other undesirable situation
Correction Action to eliminate the detected nonconformity
5.0 RESPONSIBILITY:
 Primary : MR
 Secondary: All the Process Heads
6.0 PROCEDURE:
 Corrective actions are initiated by concerned personnel for problems of recurring nature
or with high potential of recurrence based upon the feedback from the following data
1. Incoming /Inprocess process quality checks

2. Finished product Inspection
3. Internal audits findings
4. Customer complaints
5. Management Review
 Any Problem that is recurring in nature is discussed with involved personnel and an
appropriate action plan is prepared and implemented. The concerned department head,
auditor/ concern person raises the non-conformance and the auditee evaluate the non-
conformance/ problem found and suitable corrective action is initiated to ensure that
non-conformance will not recur. The concerned department head is responsible for the
implementation of the agreed corrective action and the management representative is
responsible for effective implementation of corrective action.
AQMS PROCEDURE
Rev Date: 04.01.2017

ASWINI GROUP
 The non-conformances are investigated and the results are analyzed to arrive at the
cause of the problem by the auditor and the auditee. The Corrective action is suggested
based on the results of the analysis. Investigation of the non-conformance and the
implementation of the corrective action is prioritized based on the magnitude of the non-
conformance and its long-term implications.
 The results of agreed corrective actions are recorded in the corrective & Preventive action
Report (CAPA).
 The corrective action taken is reviewed by the management representative/ auditor for
its effectiveness and if the corrective action is found satisfactory, the non-conformance
and its corrective action is closed. If the corrective action is found not satisfactory a root
cause analysis is done and the results of root cause analyses are verified for
appropriateness before initiating the corrective action.
 When non-conformances occur in procured materials, the purchase person keeps track on
the performance and the suppliers are rated accordingly and informed for proper
corrective action.
 The corrective actions initiated on the non-conformities are reviewed in the M.R.M.
CUSTOMER COMPLAINTS:
 Customer complaints are often related to following issues. The list is only indicative not
exhaustive.
1. Variation in specifications
2. Quantity variation
3. Communication delays
4. Delays in Dispatch.
 Soon as customer's complaints are received either orally or by letter, each complaint is
recorded in a separate review meeting after satisfactory review and completion of the
corrective action. Customer is acknowledged and informed about the steps taken towards
the complaints registered. However, CEO decides the manner and extent of information
that will be presented to the customer.
7.0 Further Reference
7.1 Documented Information
As per List of Documented Information to be maintained – RD-ASW-01
As per List of Documented Information to be retained – RD-ASW-02

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AUTOMOTIVE QUALITY MANAGEMENT SYSTEM Ref No.

CORRECTIVE ACTION Page 1 of 5

CORRECTIVE ACTION Page 2 of 5

PREPARD & N.KARTHIKEYAN

0.0 04.09.13 3 All New release 1.0 04.09.13

0.0 04.01.17 3 All In line with IATF Requirements 2.0 04.01.17

CORRECTIVE ACTION Page 3 of 5

CORRECTIVE ACTION Page 4 of 5

IATF 16949:2016 Clause 10.2

Nonconformity Non-fulfilment of a requirement

Corrective Action Action to eliminate the cause of a detected

Correction Action to eliminate the detected nonconformity

1. Incoming /Inprocess process quality checks

CORRECTIVE ACTION Page 5 of 5

7.0 Further Reference

7.1 Documented Information

As per List of Documented Information to be maintained – RD-ASW-01

As per List of Documented Information to be retained – RD-ASW-02

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