FAQ Information

Open Offers
Q) What is an Open Offer?
Open Offers are offers on items placed by buyers. They are 100% backed by a credit
card or other form of payment. You are only charged when your offer is accepted by
a verified seller.
Open Offers can be placed on any item regardless if it is currently offered for sale.
After your Open Offer is placed, the Covetly network of Verified Sellers will scour the
planet in search of your item.
See all Open Offers here
Q) How do I cancel an Open Offer?
1. Select "Profile" under the account toolbar.
2. Select "View Open Offers" from the menu
2. Select "Disable" to cancel the open offer
Q) I am a seller; How do I accept a Open Offer?
If your listed item price matches the Open Offer price, the buyer will be charged and
you will receive shipping instructions.
Q) How are Open Offers processed?
As soon as an item is added with the price equal to a Open Offer, the buyer will be
charged. If there are multiple buyers with the same Open Offer price, the buyer who
placed their offer first will be processed first.
Sellers
Q) How do I become a verified reseller?
Fill out the verified seller application here. The more information you submit, the
better your chances of approval. For updates on your application, send us an email
here.
Q) How do I login?
Click on the Login button. Your email is automatically connected.
Q) How do I upload items?
STEP 1: Go to the “Add Item” tab. STEP 2: Search for an item via the search bar. Open
the “Item Detail” by clicking on the item. Enter the Amount, Shipping Cost, and
Quantity. STEP 3: Click Save.
Note: If you select quantity more than one, multiple items will appear under the
“Current Inventory” tab and will need to be edited or deleted individually. At this
time you can only add mint in box. Mint in box means no dents, creases, folds, kinks
in the plastic, and smashed corners. If you are unsure, send us a photo.
How do I edit an item?
Go to the “Current Inventory” tab and select an item. Edit the price and/or shipping.
Click “SAVE”
How do I delete an item?
Go to the “Current Inventory” tab and select an item. Click the “DELETE” button.
How do I delete multiple items at once?
Go to the “Current Inventory” tab. Hover your mouse over the photo and click to
select. Repeat for other items you want to delete. Once all items are selected, click
the “Confirm Delete” button in the upper right.
Where can I find charged orders & tracking numbers?
When you receive an order, it will be listed under the Charged Orders” tab. You also
will receive an email notification. Select the Order and enter the tracking number.
Click the “Save” button. This order will now move to the “Sales History” tab.
Note: To cancel a charged order, hover over the delete box and click the “X” to delete.
How do I contact Covetly?
The fasted way to reach us is through our Facebook page. If you are not on
Facebook, send us an email at seller@covetlyapp.com
Will my return be accepted?

Returns will be accepted on a case by case basis. We will contact you if necessary to
help resolve any issues.
What are the fees?
10% of the selling price will be deducted as fees.
How do I get paid?
Once the item is delivered, your funds will be accessible. You can receive payment
simply by sending us an email at payments@covetlyapp.com. This process will be
automated in the seller dashboard in the near future.
How do I estimate shipping costs?
Use your best judgement to estimate shipping prices. This will be automated in the
near future. Normally it is $5 for a regular pop or similar item, and the larger ones
may be $7. Email us with any questions.
When should I add insurance & signature confirmation for high value items?
Please add insurance for any item over $100. Please add signature confirmation for
items over $500.
How do I package an item?
Please use a sturdy boxes. Recycling boxes is great, but if they are falling apart they
will not protect the item. Wrap the item in bubble wrap to fill the empty space in the
box. Please include a pop protect for any item over $30
What are the shipping times?
You are expected to ship within three business days. Failure to ship within three
business days may cause your seller account to be suspended or terminated. If for
any reason you cannot ship within three business days, inform us with the cause for
the delay via email at sellers@covetlyapp.com.
Misc
Q) How do I enable notifications?
To enable notifications in the mobile app, go to Settings >Notifications and select the
Covetly App from the display list. Adjust your preferences accordingly.
Missing Items
Q) Own or want to sell an item you don't see?
FIll out the missing item form here. Most items will be added within 24 hours.
Orders
Q) When will I receive my order?
Orders are shipped within 3 business days following the day an order is placed.
Order History and tracking numbers are displayed by navigating to Profile under the
“Account” tab.
Q) How are pre-orders handled?
Once you pre-order an item, you are charged for the item. Covetly only offers pre-
orders for items that are reserved for guaranteed delivery through the
manufacturers (and verified sellers). Pre-orders will ship as soon as they are delivered
by the manufacturers. Only in rare cases (such as delivery of damaged items) will
your pre-order be canceled.
Q) How is shipping calculated?
All prices of items for sale include shipping costs (US-only).
YES! ALL PRICES INCLUDE SHIPPING!
Q) Do you ship internationally?
Send us an email for more information on international orders.
Q) What is your return policy?
Returns are accepted for store credit. Shipping for returns is the responsibility of the
customer. Request a support ticket for a return here.
Q) From where should I expect my shipment?
Your order will be shipped from either the Covetly warehouse, or from the nearest
verified seller.
Q) What happens if a delivery is attempted and the package is returned to
sender?
If a delivery is attempted and returned to the verified seller, don't worry, the item is
still reserved for you. However the buyer is responsible for any additional shipping
costs.
Q) How is my payment information secured?
Covetly utilizes Stripe for all payments. No credit card info is ever stored in Covetly
databases. More info on Stripe payment security here.
Q) What are your business hours?
Our normal business hours are Monday through Friday, 9am to 6pm ET excluding
holidays. If you reach out to us over the weekend or during a holiday, we'll get back
to you ASAP during the next business day.
Q) How do you handle high value items?
Any high value items is verified by Covetly before shipping to you. The seller will ship
to Covetly HQ where the item will be inspected, verified, then shipped to the buyer.
Rest assured, your item is guaranteed authentic.

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Open Offers

Q) What is an Open Offer?

See all Open Offers here

Q) How do I cancel an Open Offer?

1. Select "Profile" under the account toolbar.

2. Select "View Open Offers" from the menu

2. Select "Disable" to cancel the open offer

Q) I am a seller; How do I accept a Open Offer?

Q) How are Open Offers processed?

Q) How do I become a verified reseller?

Click on the Login button. Your email is automatically connected.

Q) How do I upload items?

How do I edit an item?

How do I delete an item?

How do I delete multiple items at once?

Where can I find charged orders & tracking numbers?

How do I contact Covetly?

Will my return be accepted?

What are the fees?

10% of the selling price will be deducted as fees.

How do I get paid?

How do I estimate shipping costs?

How do I package an item?

What are the shipping times?

Q) How do I enable notifications?

Q) Own or want to sell an item you don't see?

Q) When will I receive my order?

Q) How are pre-orders handled?

Q) How is shipping calculated?

All prices of items for sale include shipping costs (US-only).

YES! ALL PRICES INCLUDE SHIPPING!

Q) Do you ship internationally?

Send us an email for more information on international orders.

Q) What is your return policy?

Q) From where should I expect my shipment?

Q) How is my payment information secured?

Q) What are your business hours?

Q) How do you handle high value items?

Rest assured, your item is guaranteed authentic.

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