Good Hope Festival

Event Management Plan

2nd & 3rd August 2014

Version 1 Dated 11 November 2019

INFORMATION WITHIN THIS DOCUMENT IS CONFIDENTIAL

AND FOR THE USE OF PRE-PLANNING COMMITTEE ONLY
© Continental Drifts

Index Of Sections

1
Section 1
Event Overview

Section 2
Appendix 1- Management team overview
Appendix 2- Overview of site facilities and attractions
Appendix 3- Welfare and first aid
Appendix 4- Main Arena- Safety, access and egress
Appendix 5- Emergency protocols and intervention procedure
(incorporating emergency procedures, major incident plan and intervention procedures)
Appendix 6- Crime reduction policy
Appendix 7- On site safety controls
Appendix 8- Children and vulnerable persons protection plan
Appendix 9- Continental Drifts policies
(Incorporating Safety policy, key staff roles and responsibilities and environmental policy)
Appendix 10- Acoustics report and noise management plan – (to follow)
Appendix 11- Traffic Management plan – (to follow)
Appendix 12- Risk assessments
Appendix 13- Security deployment
Appendix 14- Premises license to follow
Appendix 15- Insurance documents
Appendix 16- Fire brigade letter – (to follow)
Appendix 17- Copy of license advertisement
Appendix 18- Transport facilities and capacities – (to follow)
Appendix 19- Site Map- to follow
Appendix 20– Traders list- to follow
Appendix 21- Alcohol management plan
Appendix 22- Resident letter- to follow
Appendix 23 -Waste Management and Litter Plan- to follow
Appendix 24 -Sanitary and Washing Facilities Plan- to follow
Appendix 25- Event contractor list- to follow

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GOOD HOPE FESTIVAL: EVENT OVERVIEW
Saturday 2ND & Sunday 3rd August 2014

2014 is the 1st year of the Good Hope Festival, an open air event that will be based upon live
music from artists performing on one outdoor stage, two indoor stages. As well as activities,
installations and subsidiary entertainment on Blackheath Common on Saturday 2 nd & Sunday
3rd August 2014 between the hours of 12:00 and 21:00 on Saturday and 13:00 and 21:00 on
Sunday.

The attraction to an event of this nature is that there are a large number of artistes playing
stages over the weekend, appealing to a wide range of people. A reasonably diverse
demographic mix would be expected to attend the event. However the audience profile for
the event will be mainly a family audience. Adults will range from 25-45 mainly with children
from 0-16. There will be much for a family audience to enjoy as well as more high profile
bands and musicians for young adults, teens and adults. There will be no contentious artists
booked to play the event.

A joint working approach has been adopted by The Jimmy Mizen Foundation and Continental
Drifts ltd. Liaison with Lewisham Council regarding licensing has already taken place.
Throughout the event planning the event organisers will attend SAG (Safety advisory group)
meetings as well as arrange further meetings with the Met Police, Transport for London,
London Ambulance Service, Glendale, security personnel, Lewisham council and South
eastern Trains to organise the event successfully.

During the event itself the organisers will be supported by the Emergency Liaison team (ELT)
which is the equivalent of an on-site SAG. The ELT will consist of:

 Tommy Mizen, Jimmy Mizen Foundation/ Good Hope Festival -premises license holder
 Mandy Janes Event manager-Continental Drifts
 Mel Wilds Production manager – Continental Drifts
 Lewisham Council
 Event Health and Safety officer
 Lewisham Council safety officer
 First aid provider
 Met police
 Steve Bettesworth-Head of Security
 Gemma Buttle Glendale

All key decisions about the event will be made by the ELT who will meet regularly during the
event.

For information on the experience of Continental Drifts and key event staff please see
Appendix 1

This event management plan is a working document and will be amended throughout the
planning process

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Estimated attendance: A maximum attendance of 15,000 per day

Timings:

4
Saturday 2nd
August

Doors Open:
11:00
Live music
Starts: 11:00
Sale of Alcohol:
11.00-20.45
Music stops:
21:00
Concessions
close 20.45
Doors Close:
21:00

Sunday 3rd
August

Doors Open:
12:00
Live music
Starts: 12:00
Sale of Alcohol:
12.00-20.45
Music stops:
21:00
Concessions
close 20.45
Doors Close:
21:00

Event
address:

Blackheath
Common
Shooters Hill
Road
Lewisham
London

SE3 0TZ

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1. Fencing and Barriers
A combination of heras fencing, Hi Hoard (steelshield), crowd barriers and pedestrian
fencing supplied by specialist contractor ‘FENCING CONTRACTOR (tbc)’ will be used to
secure different areas of the site. Full details of the fencing plan will be confirmed in later
drafts of this manual .

2. Stewards and Security

There will be a combination of stewards and SIA qualified security personnel on duty at the
event supplied by specialist contractor SB security. There will be security deployed at the
event to manage gate entrances, specific onsite positions, crowd management and secure
backstage areas. See appendix 1 for company details. Personnel will be deployed as per
the security deployment document (Appendix 13) approved by the metropolitan police,
which has been developed after an assessment based on initial meetings, site visits,
knowledge of similar events and industry experience. Security officers will be on site from
the time the first piece of equipment arrives until the last thing leaves to ensure that there is
no tampering with equipment or theft. All security will be SIA registered and stewards will
have undergone rigorous training in event and crowd safety. All steward and security staff
are professional.

3. Communications
Key site staff, emergency services and security teams will maintain radio contact. Separate
channels will be used for ease of communication. All staff who have a radio will be trained in
its use. There will be a mobile telephone available in the production office and all staff’s
mobile contact details will be held in the production office and provided to emergency
services and other agencies working on the event.

4. Radio Channel Listings

1 Production / Site Staff

2 Security / Lost Children Staff
3 Council Staff
4 First Aid Contractor
5 Emergency Services/ ELT
6 Electrician
7 Stages & Sound consultant
8 Markets
9 Sponsorship and Press
10 Spare Channel

5. Signage
Clear and well lit directional signage will direct the audience to exits and amenities around
the site including Toilets, First Aid provision, and refreshment areas. All stewards, security
staff and production staff will carry site maps.

6. Identification
All event staff will wear branded wristbands for ease of identification. Security staff,
stewards and first aid staff will wear appropriate, easily identifiable high-vis uniforms.

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7. Lighting
Tower lights will be provided to assist the public to move safely around the site after dark
and aid the safe erection and dismantling of the site. These will be used only when
necessary and will be positioned to avoid light bleed from the perimeter of the site.
Additional festoon and flood lighting will be provided around the catering areas and toilets.
Exits will be lit.

8. Set Up
Continental Drifts staff will begin marking out the site on Monday 28 th July 2014 with the
majority of the set up taking place on 29th July – 1st August. Set up will be managed to avoid
noise nuisance outside of standard work hours. Agreed details of noise management will be
contained in the Noise Management Plan in Appendix 10

9. Take Down
The event take down will take place on Monday 4 th – Weds 6th August 2014. There will be
some production items removed on the evening of the 3 rd August. The site will be cleared as
quickly as possible and certainly by EOP Wednesday 6 th August Take down will be managed
to avoid noise nuisance outside of standard work hours. Agreed details of noise
management will be contained in the Noise Management Plan in Appendix 10.

10. Health and Safety

We will have a NEBOSH qualified health and safety officer on site during the build,
breakdown and event to oversee health and safety procedures and advise on best practice.
All staff will be briefed on our safety policy and issued with relevant PPE. Initial draft risk
assessments can be found in appendix 12 More in depth event risk assessments will be
drawn up in early March once event contractors and further details about the event have
been confirmed.

11. Drinking Water

Audience have access to free water on site at first aid points. In addition to this bottled water
will be available to buy from stalls and bars. Staff, contractors and artists will have access to
water in all backstage areas and production area.

12. Site crew

We are providing an experienced site crew for the event. They will be managed by
Continental Drifts event management team. They will take care of all in-house infrastructure
set up and break down.

13. First Aid

First Aid provision for the event will be provided by the ‘First Aid Contractor tbc’ who have
assessed the event’s requirements based on guidelines set out in the HSE’s Purple Guide
(see Appendix 3 for details)

14. Fire protection

Fire protection for the event is in line with industry guidelines, the fire brigade are invited to
all SAG meetings and will be kept updated with the event plan. Please see appendix 16 for
a copy of the fire brigades letter concerning the event. In the event of a serious fire, staff will
be directed to call 999 for assistance.

15.Sound

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 Sound will be provided by a specialist contractor “contractor tbc”. The same provider will be
used for all sound systems. Vanguardia will monitor the sound levels set by the council
throughout the event.

15. Lighting
Lighting will be provided by a specialist contractor for the main stage and other event areas
and stages. Lighting contractor tbc

16. Power
Temporary site power will be provided by specialist contractor ‘Power Contractor’ tbc
through Diesel generators with a 3 phase supply. All generators will be earth spiked and
will have RCDs. Cabling will be buried or flown as appropriate.

17. Waste Management

Waste will be monitored on site by a dedicated team of litter pickers. We will also sort all
waste to ensure our recycling rates are met. The waste management at the festival will be
carried out by “waste contractor” tbc
A detailed Waste Management Plan, including litter collection, will be prepared and
inserted at Appendix 23.

18. Toilet facilities

Will be provided in line with recommendations in the purple guide ( guide to healthy and
safety at pop concerts and outdoor events) There will be 90 portable event toilets and
urinals for public use as well as 10 for backstage areas. In addition to this the main stage
will also have trailer units. They will be provided by Loos for dos and full breakdown will be
inserted in appendix 24

19. Traffic Management & Road Closures

A traffic management plan will be provided by CTM (Cash & Traffic management).
See traffic plan- appendix 11

18. Site Arrangements

The site on Blackheath has been booked through Glendale.

19.Licensing
License to be confirmed. A Premises Licence will be held by Tommy Mizen of The Jimmy
Mizen Foundation. The Designated Premises Supervisor ("DPS") is Bobby Mizen of the
Jimmy Mizen Foundation. (see Appendix 14).

20. Lost Persons

A lost persons procedure is in place for the event, see appendix 8. Dedicated Lost
children’s supervisers will be provided by SB security for the event. They will be based in
the Production area.

21.Insurance
The Jimmy Mizen Foundation will acquire appropriate event insurance prior to the festival,
details to follow. The production contractor Continental Drifts holds 10 million public and
employers liability insurance through Robertson Taylor Insurance Brokers (see Appendix 15)
This policy will be renewed prior to the event. All stallholders and contractors will be
required to submit copies of their Public and Employers Liability Insurance in advance of the
event.

8
22. Entrance Policy and conditions of entry
The event will have clearly advertised conditions of entry, please see details within the crime
reduction policy Appendix 6

23. Crowd management

Crowds will be directed around the site using signage erected on scaffolding. There will be
stewards and SIA security staff on site who will be able to assist with any issues the public
may face and will be in contact with security control through radios. A PA system will be in
place across the site to enable vocal communication with the crowd.

24. Event contractors

A full event contractor list will be inserted in appendix 25. All suppliers will be required to
hold public and employers liability insurance and have sufficient risk assessments, method
statements and any relevant safety certificates- copies of these will be available for
inspection prior to the event and on site.

25. VIP area

There will be an event VIP area, details of this will be confirmed in later drafts of this manual

26. Fireworks/ Pyro

There are currently no Pyrotechnics or special effects planned for this event

27. Curtains and Drapes

Will conform to British safety standard. Details of décor will follow in further drafts of this
manual.

28. Acceptable Behaviour

The organisers will not accept racist, inappropriate or aggressive behaviour amongst
audience members, any reports of such incidents will be fully investigated and the
perpetrators, if apprehended, ejected from the event or handed to the Metropolitan Police.
See crime reduction policy Appendix 6 for more details

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Appendix one
Management Team overview

Festival Director
Tommy Mizen

DPS Bobby Mizen

Mandy Janes - Event Emergency Emergency Dave Holman

Manager Push Creative Services Services Safety Advisor

Mel Wilds Events Ass. Office

Production Mgr Cont. Drifts Manager Stage Manager Police

Site Manager First Aid

Event Suppliers Artists Liasion

Site Crew and Artists

Event Staff Contractors

Safety Officer
Technical Staff

Stalls, staff &

Contractors

Stalls Manager

Concessions

Security Manager
SB Security

Security and
stewards

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Jimmy Mizen Foundation

The Jimmy Mizen Foundation was set up 5 years ago, as a positive way of remembering the life of
Jimmy, who was tragically murdered in may 2008.
The mission of The Foundation is to make people safer; The Foundation promotes participation
within the community, increases young people’s awareness of potential outcomes of actions and
supports development into independent and responsible individuals.
The Festival is being led by Tommy Mizen who had worked in the music industry before helping
establish the Jimmy Mizen Foundation and Release the Peace. Over the last few years he has
organised Peace Concerts at the London’s Astoria and the indigo2, Greenwich. He also has
worked for the last three years on the award winning LeeFest, Kent.

PWW

Public Worldwide is a recent amalgamation of 3 established entities that has created an extremely
flexible full service agency, in order to suit the ever changing brand landscape, with fantastic
background in all areas and with its own music and lifestyle title - Clash Magazine. The attached
deck has some further info and some great case studies. The PWW Group is broken down as
follows:

Public - Branded content division of the agency. Some fantastic case studies in the attached deck.

Push Studios - Design, build and fabrication of large experiential areas and exhibition stands.
Delivery of content via apps, film, vitals, social content.

Music Republic - Clash Magazine; online and offline media asset delivering music, fashion and
culture content (circulation 282,000 physical and around 500,000 uniques monthly).Partnership
with Deezer and HTC handsets for the award winning Clash app. The Clash app won Best Music
Magazine at the DMA last month

Continental Drifts
Continental Drifts are an event management company formed in 1996. Continental Drifts manage
events for a wide variety of clients including many local authorities, corporate companies and arts/
music festivals. The local authority clients of the company include Hackney, Brent, Lewisham,
Haringey, Southwark, Enfield and Waltham Forest. Corporate clients include Mastercard, British
Gas, Listerine, Cisco systems, Aviva and Cap Gemini. Arts and music festivals include
Glastonbury, Bestival, Big Chill, Lovebox and Larmer Tree.
Continental Drifts manage events for up to 100,000 people
Continental Drifts offer overall event management, consultancy, safety planning, programming and
artist management.
Continental Drifts managed the Blackheath fireworks event in from 2010 - 2013 and some of the
comments from local residents are below.
‘I am just writing following the fireworks event on Blackheath and to thank Lewisham Council for
taking on board the lessons learnt from the previous year. I would also like to thank the Council
personally for the extension of the road blocks. Our road, St John's Park, which has suffered really
badly in the past from congestion and ill considerate parking was one of the roads that was closed
this year for the first time and I have to say it made such a very big difference to the lives of local
residents who were not subject to abuse from people trying to park on their gardens. I did not go
to the fireworks myself but I understand from what I have heard that they were probably the best
organised fireworks that there have been for years’
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ADMIN WISE, living just off the heath I've experienced all attempts to control we, the public, and
the traffic. Last year (2009) was a disaster for the west side of the heath, the only place to walk
was the A2! This year, with the sort of 'apron' off the A2 containing the fireworks friends from the
west could join us easily and it was one of the best positions for the display base.Thank you for
organising this, it is much appreciated.

Event Manager - Mandy Janes

Director and event manager at Continental Drifts. Mandy has managed many events ranging from
community festivals to corporate experiential campaigns. Her experience includes being Co-
Founder, programmer and producer of Lollibop festival 2009-2012, Enfield Autumn Show,
Bermondsey carnival, LLDC Olympic Park programming and production management. She has
also worked with many PR firms to create campaigns with Aviva, Mastercard, BT, British Gas,
Homeheat helpline and 02. Beside this many has been programming contemporary circus and
street performance for 15 years.

Production Manager-Mel Wilds

Founder, director and event manager of Continental Drifts, Mel has managed many high profile
events including David Blaines ‘Above the below’, BBC Music Live (South Bank), the Globe
Theatres Gunpowder Plot and the launch of Big Lunch for Mastercard. Mel has managed Carnaval
del Pueblo since 2001 ( Europes largest Latin American Festival), all Southwark councils events
since 2001, Lewisham Peoples day ( since 2006) and Blackheath Fireworks since 2010. Mel has
also worked as a consultant for Battersea Power station on their public opening and developed
their access plan and risk assessments aswell as the security deployment for the open house. Mel
was one of the festival programmers for the 2012 Festival run through the GLA. Mel teaches in
event management and works as a mentor for event trainees.

Health and Safety Officer- Tim Byrne (Nebosh, Tech IOSH)

Tim has extensive experience in event safety which includes Glastonbury festival, Secret Garden
Party, Nokia-music rocks, Diwali, Croydon Mela and World Party, the Children’s food festival
(Oxfordshire), Blackheath fireworks and Lewisham Peoples day. Tim has also worked in safety for
many other events including Plasa, the London boat show, the Ideal home exhibition and Britain’s
next top model.

SB security Solutions Ltd

SB Security Solutions Ltd, was formed in July 2005 and its clients include Wembley London ltd,
(Arena Backstage security for all major promoters), BBC, various TV shows (5 years), Secret
Garden Party (a 4 day 24hr event ) 27,000 persons camping (7 years). Other music events include
Rox in Bognor regis, a 2 day event, 30,000 persons per day, fenced arena and large stage, but
also incorporating seafront bars and attractions. SB have also been present at the V Festival in
Staffordshire, working for the Promoter, SJM Concerts, for the past 5 years. SB have recently
provided security for Jimmy’s Farm, Harvest at Jimmy’s, ( 2 day event in Suffolk ) and Feast of
Dorset, another 2 day event.
Whilst working within the London Boroughs, SB have managed to work as a ‘Partnership’ with the
Local Authorities and the Met Police, delivering experience with working on outdoor Community
events in various parks, providing a ‘proactive security’ service to ensure public safety,
continuous liaison on crowd dynamics and persons attending.
Over the past 2 years, SB Security Solutions ltd, have been welcomed at the ‘UK
Crime at Major Festivals’ meetings, hosted by Festival Republic, for Promoters,
various Police forces and Security companies, who organise and take part in the UK’S
largest festivals. The company is an Approved SIA (Security Industry Authority)
Contractor and all staff are vetted to standards. SB also have a sub contractor

12
database which is audited by the SIA for proper standards. SB Security Solutions Ltd, is a growing
Company within the Security Industry.

Vanguardia
Vanguardia Consulting was formed by Jim Griffiths and John Staunton in May 2006 to provide
specialist advice on sound, noise, acoustics and audio visual design. Jim along with all directors
have a comprehensive and proven track record spanning more than 25 years in the business.
Since the launch, the company has seen a growth in size and stature and has been commissioned
on numerous prestigious and complex projects in the UK in a wide variety of acoustics, audio and
noise disciplines.
Vanguardias festival clients include Creamfields, Big Chill, V Festival and Reading

Blackheath Festival: Contact list

Phone
Name Company Position Number Email Address
Jimmy Festival Director
Mizen and premises 07775 740
Tommy Mizen Foundation license holders 145 Tommy@jimmymizen.org
Continenta 07939 214
Mandy Janes l Drifts Event Manager 191 mandy@continentaldrifts.co.uk
Continenta Production 07966 541
Mel Wilds l Drifts Manager 041 mel@continentaldrifts.co.uk
Steve SB 07885 988 steve@sbsecuritysolutions.co.
Bettersworth Security Security Manager 318 uk
Lewisham Council Event 020 8314
Kellie Blake Council Manager 6578 Kellie.blake@lewisham.gov.uk
Lewisham 0208 284
Jim Clarke Police Event Liaison 8347 jim.Clark@met.police.uk
Vanguardi 01883 718 www.vanguardiaconsulting.co.
Warren King a Noise consultant 690 uk

Appendix 2
Overview of site facilities and attractions

The following is a brief overview of the facilities available on site. Many of the headings are
expanded in more detail within this document and further information regarding locations
can be found on the site plan.
All stage activity will be under the direction of the Event Manager and Stage Managers at all
times, however the only personnel authorised to implement a show stop procedure are the
Event Managers, Security Manager and Safety Advisor, the only personnel authorised to
implement a change in the running order/times are the Event Managers in liaison with the
Event Manager.

Main stage
The main music stage will have many different artists (programme tbc) including high profile/
well known acts. The main stage will also contain structures to support the PA and the
screens, dressing rooms and backstage catering tents.

The main stage structure will be tbc

13
The main stage will be faced with a primary pit barrier of standard A-frame construction
which is able to withstand a crowd pressure in excess of 5Kn/m. Due to the front of stage
barrier forming a sequence of inter-connecting sections which form a dynamic load bearing
structure.

A working area for stewards, security and medics of at least 1.5m width will be created
between the downstage edge and the barrier. The crowd density and mood will be regularly
monitored.

Stage schedule
Full details tbc

The Arts Tent Big Top

A Big Top will House the Arts Tent. This tent will have a programme of music, comedy,
cabaret and spoken word poetry.
The organisers recognise the risk of overcrowding in these structures during particularly
popular acts and have developed strategies to manage this; this will be covered in the
Security Management Plan in a later draft of this document. The crowd density and mood
will be regularly monitored.

Arts Tent schedule

Full details tbc

Release the Peace Stage

A stage to showcase the work of the Jimmy Mizen foundation. Showcasing young people
talents in a variety of art forms.

Release the Peace schedule

Full details tbc

Other Activities
Other areas at the event will include: Sports Day Area, four pillars of hope, beach zone,
picnic area, chill out zone Feather drop area, Skate-park, Maze area, Woodland zone,
Clothes trading tent, Fun house. Further details will follow in later versions of this document.

Bars
Bars will be managed by the bar supplier under the supervision of the Designated Premises
Supervisor in accordance with the requirements of the Premises License. Each bar will be
managed by an experienced bar manager who is a personal license holder. All main arena
bars will open when the arena opens to the public, all arena bars will be required to close at
half an hour before the stages finish.
Bar managers will make reasonable endeavor to ensure that persons under 18 are not
served with alcohol and that all drinks are dispensed in plastic cups or PET containers or
cans which have been opened, all bar staff will be trained to adopt the Under 21 policy. Full
details of the operation of the bars will be contained with the Alcohol Management Plan
which is Appendix 21 and reference is also contained in the Child Protection Plan in
Appendix 8

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Food Concessions
Food concessions will be managed by Continental Drifts Ltd and will be located around in
the concession rings detailed on the site plan, offering a variety of hot and cold food and
drinks. A list will be submitted to the council’s environmental health team in advance of the
event. The site map will detail the location of all food concessions units. Stall health and
safety documentation, insurance, HACCP to comply with the food hygiene regulations.

Market Areas
Market stalls will be co-located with bars and catering concessions and will be managed by
Continental Drifts Ltd who may subcontract out the management of these areas but are still
ultimately responsible.

All concessions and bars will be required to have adequate fire fighting provision and hand
wash facilities, barriers will be used to delineate risk areas where necessary. Any build up of
waste will be monitored and dealt with.

Merchandise
There will be event merchandise available, as well as merchandise for headline bands, this
will be available in units around the site.

Amusements and other attractions

It is the intention of the organizers to include funfair amusements within the event. All
amusements will be required to have ADIP certificates and insurance and will be checked by
the event safety officer prior to opening. Certificates will be available prior to and on the day
of the event.

Appendix 3
First Aid and welfare

Welfare & Information

An arena welfare tent will be available where members of the public will be able to obtain
advice and assistance from counsellors and experienced welfare staff. The welfare staff will
also operate a left items service and a lost/found property service for any items left in their
care, which are not collected during the weekend. The welfare operation will be confidential
and other agencies should only become involved when the welfare staff request assistance.

Arena First Aid and Medical Provision

The main first aid post (FAPs) will be located in the arena, co-located with suitable vehicle
access; further FAPs will be located within the barrier or outside in the vicinity of stages 1
and 2. The FAPs will receive casualties from the arena and either definitively treat them or
refer them to A&E department. The medical provider and cover breakdown is to be
confirmed.

The first Aid provider will liaise with LAS (London Ambulance service) regarding follow up
care/ facility location of casualties and the overall plan for the event.

Facilities for People with different needs

Good Hope Festival accept their responsibility to take all reasonably practicable steps to
ensure that people with different needs are catered for.
Provisions tbc

15
Appendix 4

Main Arena- Safety, access and egress

Admission to backstage and production facilities will be by pass only. Accreditation points
will be specified prior to the event opening.

Security will be positioned at key areas to protect equipment, maintain exit routes, maintain
emergency routes and monitor and control pedestrian flow and provide continuous update
of events around the site to Security Control.

Admission to the Front of Stage Barriers will be restricted to the front of stage Pit Security
team and medical teams essential to public safety. Photographers shall be escorted in and
out of the pit by designated Media staff who will liaise with the Pit Security Manager.

The Front of Stage Barrier system in the arenas and in front of the main stage will be of a
demountable type with a minimum loading of 5 km per metre run at a height of 1.2 metres.
Security and medics will operate a working walkway of a minimum of 1.5 metres in depth,
running the length of the barrier to enable safe extraction of members of the audience. The
working areas will be cleaned on a regular basis between acts if possible. Any public
personal items that have come over the barriers during a performance will be taken as soon
as possible to the Welfare Area and treated as lost property.

Disabled persons have full access to all public parts of the arena other than where crowd
safety concerns make this impractical. This decision will be made by the security supervisor
for that area.

The evacuation of disabled customers from a potentially compromised area would be

difficult; therefore access to areas of high congestion will be discouraged.

All delay towers, camera positions and structures etc located within the arena will be clad or
otherwise protected to prevent climbing.

A security manager/supervisor will be based in Event Control and will maintain liaison and
contact with the Security Manager and Security Control throughout the event. The security
managers/supervisors will be directed by the Security Manager as to the deployment of their
resources in response to intelligence received by Event Control and Security Control.

Ingress
The main arena entrance for day ticket holders will be at Gate 1 where tickets/wristbands
will be checked.
Queues will be managed by the security contractor. Additional stewards will be there to
enhance these arrangements and a security manager will observe gate flow and call for
assistance if needed
Once the majority of customers are in the arena entrance lanes will be broken down and
entrances will revert to being exit gates, stewards will be redeployed around the arena, as
required.

Ingress flow rates

The flow rate formula for entrance gates is:
20 people per minute x the number of lanes x time
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Ingress calculation to follow

General arena ingress operational methodology

On arrival at the queuing lanes, each person must produce a valid ticket or wristband. No
money will be taken on the gates, but there will be a ticket office on the perimeter of the site
for any on the day sales. Customers will then pass through a search lane where prohibited
items such as glass bottles, alcohol, cans, visual and sound recording equipment will be
rejected. Items which are deemed to be offensive or restricted items will be refused entry.
Honesty boxes for the placement of prohibited items will be placed at the entry lanes and in
the queuing area; once the event closes items recovered from these boxes will be handed
over to the Welfare Staff, any illegal items contained within the honesty boxes will be
handed to the Metropolitan Police representative located in Event Control.
Sufficient and appropriate signage will indicate the entry route to the event. Stewards will be
pro-active in assisting members of the public.
Pedestrian flow rates and queues will be monitored throughout ingress by senior
supervisors to establish attendance. This will be fed back to Security Control and in return
fed to Event Control. Once the event site is approximately at 75% of its capacity, entry lanes
will then be progressively closed and barriers cleared to allow additional egress routes. The
staff on entrance gates will then be re-deployed into the site where there is considered to be
the most need. Provision will be made for late arrival at all of the entry points.

Egress
This section deals with routine egress only, emergency egress is discussed later in the
document.
Once the entertainment in the main arena has finished, audience members will be
encouraged to leave the arena; bars will close at 20:45 (sat) and 20:45 sun so as not to
encourage the audience to remain in the arena. House lights (a combination of towers and
stage working lights only) will be switched on to offer additional illumination and audience
members will be guided to the appropriate exits.

Gate egress calculations to follow

End of Stage Activity

The stage activity in the main arena will not continue past the curfew time as detailed in the
Premises License. If at any time the Stage Manager thinks that this curfew will not be
achieved, they must notify the Event Manager, Safety Manager and Event Control
immediately. The Event Manager will decide, in liaison with the licensing authority and
police, if the show should be allowed to over run, i.e. if there a risk of public order should the
full set not be allowed to finish. A schedule of stage operating times will be submitted to all
parties prior to the event. It is possible that this may change over the weekend and each
person must make it their responsibility to ensure they are working off the most recent
schedule.

Closing of Main Arena

Once all stages have ended their activity the Security Manager will instruct the stewards to
conduct a sweep of the main stage arena to ensure that all members of the public have left
the area. Once it is confirmed that the arena is clear the Security Manager will inform event
control who will lift the arena vehicle curfew and allow the clean up to commence.

17
Audience Egress
To allow for the speedy and safe egress of the audience from the event a number it is
possible we may need to close some roads surrounding the site. Crowd management and
transport management plans will be included in later drafts of this plan.

Security will be assisting the public in leaving the event and ensuring that this is done with
minimum disturbance to neighbour’s of the site. The majority of audience will be expected to
go to Lewisham Rail and to Greenwich. We will have discussions with the rail and bus
companies about the laying on of additional transport for people leaving the event. Buses,
trains and the DLR will still be running at the end of each day events. It is estimated that the
clearance of audience will be completed within 30 minutes of the end of the event.

We estimate that:
5% of the audience will arrive at the event by bicycle
15% by bus
35% by trains to Lewisham or Blackheath
20% by trains to Greenwich
20% by DLR
5% by foot

Please see Appendix 18 for site transport links and capacities

Experience of other events

Continental Drifts have worked on many events with a similar or larger audience to the
Blackheath festival and have found that event egress is generally a very quick process. One
key example of an event within the local area is the Blackheath fireworks which in 2013
attracted an estimated audience of 100,000. An estimated 40-50% of this audience leaves
the event by train and this process takes approximately 45 minutes-1 hour from the end of
the fireworks. With the Good Hope Festival the audience is likely to start leaving prior to the
end of the event. The music finishes at 9pm so we believe it is reasonable to assume that
the audience will be cleared by 10.30pm
A similar event to the Blackheath festival is the Lovebox festival which is generally cleared
of people within 1 hour from the end of the music.
Another Continental Drifts event is Carnaval del Pueblo at Burgess, this is in an area which
is not served particularly well by transport links and with a main stage audience of 35,000
people, however this event clears within 30-45 minutes of the end of the music.

Site Inspection
An inspection of the site and facilities will be made before the event is opened to the public.
The inspection will ensure the integrity of the site infrastructure and that the site is suitable
in order to admit members of the public. The main arena will be completed and ready for
inspection other than for minor details by 16:00 on the day preceding the event where any
modifications or remedial work will be agreed between the relevant responsible authorities,
safety manager and site manager.
In the event of any item, facility or situation being identified as not meeting any of the
licence conditions during the inspection, the site manager or safety advisor will endeavour
to rectify the situation immediately through the appropriate channels.
On the day of the event the final inspections will be undertaken in a systematic, logical
manner to ensure that customers are allowed into the site as soon as possible and if
necessary the areas they can access may be limited initially. For example, main entrances
will be dealt with first, then individual tents with back-stage areas following later.

18
Audience and Crowd Control
Crowd Management
The site will be designed to ensure it
 has adequate means of escape in the event of an emergency
 allows for the free flow of the public during the event
 avoids creation of bottlenecks and even out crowd densities

Stewarding

 The Stewarding of exits and fire patrols

Lighting and Signage

 The site will be provided with adequate and sufficient lighting and emergency lighting in
line with relevant British Standard
 The site will be adequately sign posted to avoid confusion
 Exit and directional signs shall conform to the Health and Safety (Signs and Signals)
Regulations 1996
 Fire warning systems shall comply with British Standards

Facilities for People with Special Needs

The organisers of the event recognise that need to put in facilities for members of the public
with special needs and will endeavour to make the site and the entertainment accessible to
all.
The organisers will pay particular attention to:
 Provision for ease of access and egress
 Special parking facilities
 The provision of individual facilitation where requested
 Provision of welfare and sanitary provision
 The provision of signage and signers if appropriate

Appendix 5- Emergency Protocols & Intervention procedures

Good Hope Festival 2014

Introduction

This document will set out how the production team of the Festival will react to a number of
emergency situations that have been detailed under the headings of Weather, Transport &
Harm, all of which are the normal festival concerns. This appendix will then look at the
general emergency plans for the event and also the major incident plan

I. Team set-up
On the event day there will be scheduled meetings of the ELT.
At these there will be feedback from each party and time to assess and monitor crowd
developments. These meetings will be led by the event manager. These meetings can be
called more regularly should this be necessary. These meetings will be minuted.

19
In the event of an emergency on the site the Event organiser, Head of security, Police Silver,
the H&S officer, the Fire Service and the Ambulance may be involved. In order to achieve
the smooth running of operations;
The Head of Security will be responsible for dealing with most emergencies, which may
occur, and taking the appropriate decisions. However, the Police may need to take
responsibility of a more serious emergency or any incident deemed as a critical incident. If
the police take control the relevant handover document will be signed and the expectation
will then be for the stewards / security teams to support the MPS as directed.
The Event Control cabin will be used as an emergency team control point. This will be used
by all official personnel. The control point will have a copy of the site plan and a listing of all
relevant services and their telephone number.

II. Weather
Regarding the weather we have constant updates on the weather in the main production
office where we monitor all the elements. But in the last few years the weather has become
more and more un-predictable and so we have to alter our plans accordingly.

In the case of extreme rain

Which makes the event dangerous to hold, (i.e. heath waterlogged) then if it comes in the
build up to the event;
 We will look at the forecast and make a decision in consultation with Glendale, who
will have intimate knowledge of the heath, as to whether we can go ahead with the
event or not.
 The final decision will be made by the event H&S officer, Mel Wilds & Tom Wates.
 Should the decision be made to cancel or postpone the event the events press office
will be actioned with informing the public.

If extreme rain hits during the event;

 We will put the information up on the website and also inform the public attending at
station if we are expecting worse. TFL will also be informed and requested to put
announcements on trains.
 A decision as to whether it safe to keep going with the event will be made by the
event H&S officer, Mel Wilds & Tom Wates after consulting with the head of security,
Glendale and the Site Manager.
 Should the decision be made to cancel or postpone the event the events press office
will be actioned with informing the public.

Thunder & Lightening

 The weather forecast will be checked and posted in the Event Control as well as
online.
 The decision will be made by the site H&S officer, Mel Wilds & Tom Wates as to the
safe continuation of the event.
 Should the decision be made to cancel or postpone the event the events press office
will be actioned with informing the public.

Wind
 The weather forecast will be checked and posted in the Event Control as well as
online.

20
  The decision will be made by the site H&S officer, Mandy Janes & Tommy Mizen as
to the safe continuation of the event should severe winds be forecast.
 Should the decision be made to cancel or postpone the event the events press office
will be actioned with informing the public.

III. Transport

The Roads
There is a traffic management plan in place for the event to ease congestion around the
park, allow safe and speedy egress and allow residents to gain access to their properties.

IV. Harm
We have an extensive plan in place regarding the safety of our audience. It incorporates a
team of SIA and stewarding personnel placed across the site. The numbers and placements
are based on previous experience of similar events.

Good Hope Festival has several strands of personnel who are charged with the duty of
protecting the welfare of those attending and working at the event. This document serves to
explain the roles of these key staff and to put forward the management structure and
procedures which need to be followed at the event.

The policy and procedures are concentrating on a preventative approach looking at early
intervention and a multi-agency approach to dissolve situations before they escalate.

When an incident is noted and initial intervention begins, it is important that this is recorded
by security control and that personnel attend the incident/ area where possible. Each further
intervention should be logged.

B. General harm prevention at the event

At the event
There will be security teams within the event, supported by stewards and police officers.

C. General on site accidents

 Any accident shall be reported to Security Control where it will be noted and
assessed. The decision will be taken there to refer it the production office if it is a site
issue that needs improvement and Medical provider if the situation required medical
attention.
 In the case of a member of the public going straight to Medical provider for attention,
then Medical provider will record the incident and decide whether to refer it to
Security Control.

D. General on site Anti Social Behaviour

 We will be taking information from the event and our roving teams to the ELT
meetings at Event Control where we will be constantly assessing the behaviour of the
crowd.
 Any decision regarding the possibility of general trouble or on site fighting getting out
of control will be taken by the Head of security and where necessary MPS will take
over the management of the situation.

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E. In case of a critical incident.
 The Head of security will work with MPS to decide the most appropriate course of
action and where necessary MPS will take over the management of the situation.

F. In case of a bomb threat.

 The Head of Security will work with MPS to decide the most appropriate course of
action and where necessary MPS will take over the management of the situation.

G. Borough emergency planning team

The event Gold will provide a briefing for the council emergency planning Silver prior to the
event. Should a major incident occur at the event the council emergency planning Silver will
be informed. If the incident is of such a nature that it will have significant impact beyond the
event site then the event gold will work with the Emergency Planning Silver and make the
event resources available to assist with the ongoing management of the incident. Should
an incident occur elsewhere in the borough that may impact on Good Hope Festival, the
Emergency Planning Silver will inform the event gold who will assess the potential impact
and continue to liaise and take action as required.

VI. Role descriptions

Glendale
Glendale are the license holders for the event but have handed over control of the event site
event to Good Hope Festival who in turn have employed Continental Drifts as the event
managers for the event.

Lewisham Council
Lewisham council will have a representative on site during the event

Continental Drifts
Continental Drifts are employed by The Jimmy Mizen Foundation to manage the event on
their behalf, Mandy Janes will be the event manager for Good Hope Festival and Mel Wilds
will be the production Manager. All key decisions and actions at the event should be agreed
by Mel Wilds/ Mandy Janes to ensure relevant action is taken across the site where
necessary.

The Police
The Police are there to support the event. Their main role is to prevent crime and disorder
and where persons commit offences to take the appropriate action. In the event of a major
or critical incident will take command following consultation with the respective leads.

Security
Security will manage any incident (except as mentioned above) at the event. There will be a
number of staff at the event with a variety of roles; there will be security at stages and
across the site as well as around the perimeter and at the gates. There will also be
response teams around the heath to deal with situations as they arise. Security will hold the
event log and all incidents should be reported to security control.
Stage Manager Intervention Procedure
Stage manager should assess the crowd at regular intervals and should take account of
crowd density and atmosphere. Should there be a problem, the intervention procedure
below should be implemented in steps:

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 1. MC INTERVENTION - If crowd is too dense at front of stage barrier, MC intervention
should be used to ask the crowd to step back from the barrier. Stage security should
be alerted and kept on stand-by.
2. MC INTERVENTION - If the atmosphere of the crowd is becoming tense or unruly,
MC intervention should be the first action taken to try and calm the crowd and instill a
more positive atmosphere.
3. MUSIC CHANGE – If MC Intervention is unsuccessful and it appears the music style
is contributing to the unruliness of the crowd, the stage manager should adjust the
music style appropriately (i.e. DJ or live artist)
4. SECURITY INTERVENTION – If MC Intervention and music change are both
unsuccessful in altering the mood or density of the crowd, stage security should call
for back up.

POLICE INTERVENTION – If previous intervention procedures are unsuccessful,

security should call for police assistance.

Draft Emergency Plan & Procedures

Command and Control Structure

The event manager, in consultation with Good Hope Festival and the health and safety
officer will make any decision whether the emergency plan is activated.

An emergency liaison team (ELT) will consist of:

Name Role
Tommy Mizen Festival Director & premises
license holder representative
Glendale Parks manager
TBC Council safety officer
Kellie Blake Council Event Manager
Jim Clarke Lewisham Police Event Liaison
Mandy Janes Event Manager
Tim Byrne Health and Safety Manager
Steve Bettesworth Security Manager
TBC First Aid Manager

The ultimate responsibility for the Event lies with the Premises Licence Holder. The
responsibility for the sale and supply of alcohol rests with the Designated Premises
Supervisor.
Regular meetings of the ELT will be held throughout the day of the event at the following
times:

11am, 3pm, 5pm, 7.30pm, 9.30pm Sat

11am, 3pm, 5pm, 7.30pm Sun

The ELT group will meet at the production area.

Additional meetings will be convened if necessary.

23
Introduction
Security and stewards will be positioned at various points internally and externally to comply
with the risk assessment carried out by Continental Drifts Ltd and the security contractor
(Stewards and security deployment included in Appendix F)

The risk assessment will take into account:

1. The nature of the site

2. The nature and size of the expected audience
3. The performance programme
4. The stewarding of exit points and fire controls

The security company will appoint a security supervisor whose sole role is to ensure that
security and stewarding arrangements are adequate and that there is effective
communication with, and full cooperation is given to the emergency services and officers of
the council. He or She will be located at security control for the duration of the event.

Security supervisors will be appointed to separate areas for command and control
purposes. The supervisors have been briefed upon the venue layout in general, and their
working area in detail.

All security officers and stewards will be identified by wearing uniforms.

Those positioned on roadways will wear high visibility vests or jackets.

Each security officer will have direct radio contact with security control.

Each security officer/steward will be fully briefed on their duties and carry a briefing pack
that will include radio frequencies, command structure and a plan of the site showing all
exits.

Method of Operation

Condition Green- No major problems but staff to remain vigilant at all times to potential
problems.

Condition Orange- Staff to be aware that there is a potential major problem and to be
standing by to put into effect the operational above.

Condition Ruby- All staff to implement the emergency action plan and carry out any
instructions issued to them by a member of the ECT or members of the emergency
services.

The authority to change the alert status shall at all times rest with the security company and
the persons within the chain of command.

Operational Action

Condition Orange

Radio control shall be instructed to broadcast the following announcement:

24
“WILL MR JARVIS PLEASE CONTACT INFORMATION TENT (repeat)

The following procedures shall be implemented

 The ECT shall assemble in the ELT room

 All staff to observe radio silence
 Senior security supervisor to proceed to the location of the incident, assess the
problem and report back via radio to the ECT
 If appropriate, designated members of the ECT will go to the arena to further assess
the situation Event Manager to ensure that entertainment is ready to stop and stage
PAs used to make announcements
 Stewards to be on standby to remove any barriers or other obstacles from exits
 Access onto site kept clear for emergency vehicles

Condition Ruby

Radio control shall be instructed to broadcast the following radio announcement:

“WILL MR JARVIS PLEASE CONTACT INFORMATION TENT IMMEDIATELY”

The following procedures shall be implemented

 The area immediately surrounding the incident to be secured by security

 Radio silence to be observed
 Security and stewards to ensure that the only vehicle movements are emergency
vehicles
 Security and stewards to ensure no vehicle movements in the car park
 All security and stewards to stand by for the instructions for evacuation of site

Standing down from condition ruby or orange

Radio control shall be instructed to broadcast the following radio announcement:

“THE PREVIOUS MESSAGE FOR MR JARVIS IS CANCELLED”

Code Words
The following code words are in operation for Good Hope Festival 2014

Mr Sands Fire
Mr Case Suspect
Package/Bomb
Mr Cheshire Public disorder, crowd
control problems
Moses Lost child
Mr Jarvis Change of alert state

Evacuation Procedure

We may need to evacuate an area of the heath, or the whole area.

25
The following broadcast coded message: “WILL MR. JARVIS PLEASE CONTACT
INFORMATION TENT” means that the alert state has gone to ORANGE. This means staff
must Standby and await instructions from supervisors – at this point, the public should be
unaware that anything has changed, but staff must prepare for the possibility that we are
about to evacuate an area.

The following broadcast coded message: “WILL MR JARVIS PLEASE CONTACT

INFORMATION TENT IMMEDIATELY” means that the alert state has gone to RUBY. An
evacuation of the site could follow. From this point on, staff must follow the instructions of
the Security and Police officers in their areas, as they will have accurate information about
the evacuation and which direction the public must go.

Full evacuation will take place as follows:

The event manager/ security team will stop the activities on the site, and the event office
will broadcast the following pre-recorded announcement. In some circumstances, it will
be necessary to stop the performance immediately and, if this happens, Security and
Police personnel have priority over all Blackheath Festival staff as they will have more
information about the situation.

This message will also be read or played by Control over the public address system

“LADIES AND GENTLEMEN THIS IS AN EMERGENCY MESSAGE. WILL YOU PLEASE

VACATE THE EVENT AREA BY FOLLOWING THE DIRECTIONS OF SECURITY AND
POLICE OFFICERS. PLEASE WALK AS QUICKLY AND QUIETLY AS POSSIBLE”

The following procedures shall be implemented

 All security and stewards to take every possible action to prevent vehicle
movements, except emergency vehicles
 All stewards to assist in directing the public down designated safe egress routes.
 Once the area to be evacuated has been cleared, stewards will secure the entrances
to prevent re-entry
 Security and stewards to continue control of entrances until told to stand down by the
ELT

If the alert state is cancelled, the following announcement will be broadcasted: “THE
PREVIOUS MESSAGE FOR MR JARVIS IS CANCELLED”

Part Evacuation

If we are to instruct a partial evacuation (e.g. a viewing area) the following procedure shall
be implemented

 All security and stewards to take every possible action to prevent vehicle
movements, except emergency vehicles
 All stewards to assist in directing the public to designated safe areas
 Once the area to be evacuated has been cleared, stewards to ensure no one returns
to the area

26
The decision to permit re-admission to the incident area and the restarting of the event will
be made by the ELT.

Place of Safety / Rendezvous Point

All site crew, guests and members of the public departing the area in the event of an
emergency evacuation shall be stewarded down safe egress routes adjacent to the site.
Security Control will co-operate fully with the emergency services on this to maintain
maximum control and safety of life. Staff must then return to the designated RVPs.

RVP location TBC

Contingencies

Cancellation of event
Prior to day of event - Press releases will go out to local media, posters will be put up in
public spaces around the venue including public transport and the venue itself.

On day of event – Press releases to local media, posters at venue and public spaces and
stewards will be positioned within venue site for face-to- face communications

Delayed start
Public Announcements from pa systems/loud hailers to notifying delay and approximate
time for the start – event will still finish on time. Stewards informed of what to tell public and
will deal with all face-to-face communications. Continual announcements to keep public
informed of delay and approx. new start time.

Access change for emergency access

The event has RV points for emergency access. Depending on the incident’s location, the
emergency services would be called and notified of the RV point and would be met by a
member of the management team. The event has 3 main RV points. Access points for
emergency services will be decided dependant on location and seat of incident.

Inclement Weather
If the event is temporarily closed due to inclement weather - public announcements will be
made to inform the public to leave the event site and proceed to a place of safety. Continual
announcements will be made over all pa systems/loud hailers to inform when the event site
is safe to return to.

The decision to permit re-admission to the incident area and the restarting of the event will
be made by the ECT.

Lost Persons Procedure

See appendix 8

Major Incident Plan

Although highly unlikely at an event of this kind which has an experienced event
management team, Jimmy Mizen Foundation and Continental Drifts feel that the process for
dealing with a major incident should be documented
This plan looks at how the staff at the event would manage a major incident and what
additional resources may need to be assigned.
27
Declaring a major incident
The emergency liaison team, ELT will make the decision to declare a major incident. The
police would generally take the lead on this unless it was a medical or fire emergency in
which case the relevant member of the ELT would assume control.

Allocation of control
When a major incident is declared or the site condition has reached level ruby. The transfer
of command should be documented in the event log
The council emergency planning officer should be contacted and the event team should
regularly liaise with the EPO to determine any necessary support and to decide whether to
continue to control the event from site or whether the EPO should take over the
management of the incident from an off site location.
There will be space within the ELT to host additional services or support staff as necessary.

What constitutes a major incident

A major incident is any emergency that requires the implementation of special arrangements
by one or more of the emergency services, the NHS or the local authority for:
(a) The rescue and transport of a large number of casualties:
(b) The involvement either directly or indirectly of a large number of people;
(c) The handling of a large number of enquiries likely to be generated both from the public
and the news media usually to the police;
(d) The need for the large scale combined resources of two or more of the emergency
services;
(e) The mobilisation and organisation of the emergency services and supporting
organisations, e.g. local authority, to cater for the threat of death, serious injury or
homelessness to a large number of people.

It will, in general, include the involvement either directly or indirectly of large numbers of
people, but usually the risk of a major incident has been identified as: -
Fire
Serious medical emergency
Controlled evacuation due to suspected incidents (i.e. fire, bomb warnings etc)
Overcrowding
Collapse of temporary structures
Catastrophic failure of permanent structures
In addition to the above, the major incident plan also recognises that external major
incidents, beyond the control of the event management team, may result in special
arrangements being implemented within the event by the event team. Examples of these
types of incidents are: -
Off site chemical incident
Major transport disruption
Extremes of weather
Crowd disturbance not attributed to the event.

Declaration of a Major Incident

All activities which happen once a major incident has been declared will have the following
aims:
Preserve life
Protect Property
Safeguard the wider environment

28
Ensure the safety of all staff and attendees at the event
Respond effectively to any given emergency
Reduce the impact on the local community
Ensure a high degree of public confidence through professional conduct of all staff.
Restore normality

Scope of a Major Incident

There are recommended sizes of cordon which are appropriate for different incidents. These
are listed below
Suspicious Package 100m
Suspicious Vehicle 200m
Large Suspicious Vehicle 400m
LPG/Propane Fire >500m
These cordons may also require all or part of the show to be stopped, depending on
location.

Evacuation zones and Refuge areas

These will be determined at the event, dependent upon the nature and seat of any
emergency

Code words, evacuation and alert states

These are the same as in the emergency plan

Power supplies
If it is necessary to close all or any of the power supplies on site, any emergency
announcements should be made first if possible, security staff should then ensure
loudhailers are distributed to disseminate information.

Press and Artists

It is important to ensure that any sponsors, press and artists are incorporated into any
evacuation and the managers of these areas should be regularly updated as to any situation

Emergency Vehicles
Should additional emergency vehicles be requested
Any access routes onto site should be cleared
The Access route and RV point for the vehicles should be decided

Stopping the Show

This should be a last resort as an action such as this can cause other problems such as
aggression within the crowd and unexpected surges/ crushing. Where possible the show
should continue whilst the incident is resolved
The event will operate two types of show stop as follows;

Change in Operational State

If a situation or incident develops to the point where the operational condition for the event
is changed to Orange and Event Control have consulted with all parties and feel that the
show should stop, the persons designated as being responsible for stopping the show are
the stage manager- under the direction of Tom Wates, Mel Wilds and the head of security. If
these people are unavailable this role can be undertaken by the event safety officer. The
overall site alert stage should go to orange in case there are other problems resulting from
this.

29
Security- immediate stopping of show
Should the stage/ pit security feel someones life is in danger they can immediately stop the
show via the stage manager. The ELT should then attend the site ASAP to decide the next
stage

Roles and Responsibilities in a major incident

Lewisham Council
The role of the council at the event would include:
Work alongside the emergency services as necessary
Assessing the impact on the wider community
Managing the local authority and non emergency services response
Assist with provision of resources as necessary
Helping to restore normality in both the short and long term
Communication with other authorities and services as necessary
Provide assistance with post event care
Ask for military support if necessary
Liaise with government as necessary
Liaise with director of public health if necessary, particularly if there is a toxic hazard or
threat to public health

Local authorities and government departments do not operate at all times so there may be a
delay in some of the actions above
Event control should request local authority assistance as needed

Event stewards and security

Work alongside the emergency services to save life
Be observant and report any incidents or safety hazards
Evacuate the public under direction of the police and security manager
Assist the police for as long as necessary
Work to cordon of any areas as requested by the police
Specific roles as directed by the security manager at the event

Role of the Metropolitan Police

To preserve life
To co-ordinate the emergency services as needed
Establish and manage cordons as necessary
Investigate the incident and work alongside other services in this area
Work with the NHS to identify casualties and gather information
Identification of victims and the deceased.
Work to restore normality
Police should co-ordinate the press response to the situation; the event press office will
assist the police in this area

London Fire and Rescue Service

To save lives
Tackling of fires, containment of chemical spillages, and hazardous occurrences.

30
Rescue trapped casualties, working with the ambulance service
Advise on health and safety at the scene and within any cordon
Assist the police and ambulance service wherever needed
Work to restore normality

A gridded site plan will be given to the fire brigade in advance of the event to assist with
incident management and access onto site in case of emergency

London Ambulance Service

To save life
To co-ordinate the medical response
To treat and care for casualties
To assist in rescue of trapped persons
Prioritise those to be evacuated
Liaise with hospitals receiving casualties
Transport of the sick and injured.
Work to decontaminate anyone affected by toxic substances
Work to restore normality
Co-ordinate and liaise with the on-site medical team
Work to assess casualty rates and pass this information to police media team

Site and event team

To assist the emergency services in saving life where necessary
Assist with evacuation as requested
Assist with information broadcasts as requested
Provide any technical expertise and site specific knowledge as requested
Work to restore normality

Site Locations

Incident Control
This should be run from the ELT where possible, unless this area is within a hazardous zone
when the incident room should be relocated. This would be decided at the time dependant
on the nature and seat of the emergency

Inner Cordon
A cordon will be put around any risk area, access to this area should be restricted. The
police will manage the cordon with the support of the security team

Outer Cordon
This will be to allow the flow of emergency vehicles and will be managed by the police with
assistance from the security team as required

Media Briefing Centre

Any media briefing should be done from the press area, there will be internet connections
and computer stations available in this area for any journalists to use as needed. The
council and police media teams should be kept informed of the situation

31
Hospital
London Ambulance Service will determine the hospital(s) to be used dependant on the type
of incident.

Body Holding Area

It may in a serious incident be necessary to create a body holding area on site. This will be
decided by the ELT and the area should be secured by the security team on site.

Temporary Mortuary
The Emergency planning office for the council holds a borough plan for the location of
temporary mortuaries and will advise on suitable locations should this be necessary.

Friends & Relatives Reception Centre

It may be necessary to create a reception centre for friends and relatives, if this is the case
then the Emergency planning office for the council holds a borough plan for the location of
temporary mortuaries and should advise on suitable locations should this be necessary.

Casualty Clearing Station

This may be necessary and should be sited dependant on the nature and seat of any
situation. The location of this must be communicated to the ELT.

Ambulance access points

First Aid positions within the event have been planned to allow for easy ambulance access.
Further casualty load areas can be created as required.

Survivor Area
It may be necessary to create a survivor area at the event, this should be separate to the
body holding area.
Any welfare facilities such as hot drinks, food etc should be brought to this area where
possible.

Appendix 6-Crime reduction policy

A full and detailed crime reduction policy will be developed for later drafts of this plan in
conjunction with Jimmy Mizen Foundation/ Good Hope festival, Met police, SB security and
Continental Drifts.

The event organizers are taking a number of steps to reduce crime at the event which
include:

 Admission will be by ticket and wristband only. Guest pass holders will be in
possession of a valid ticket.
 All production and working staff will be in possession of valid accreditation and enter
only through designated entry points.
 No cash will change hands at the gates. There will be a ticket office on the perimeter
of the site for purchase on the day.
 Prohibited items including - Glass, cans, alcohol, illegal drugs and any item deemed
an offensive weapon will not be allowed onto the event site. No professional

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 cameras, video, or sound recording equipment will be allowed. Stewards will not take
possession of any item that a person wishes to leave.
 Nothing which may be deemed as offensive weapons will be allowed into the site.
 No pass outs from the event will be allowed during the event except for medical or
emergency purposes.
 Bins will be provided by the event organiser for the collection of any items that are
refused entry into the concert arena. Regular emptying of bins and skips, in addition
general cleaning around entrance gates will be undertaken during the course of the
event to ensure good housekeeping practice, maintain clear exit routes and to
maintain a sterile environment for security purposes.

To support crime reduction at the event the organizers will enforce the Conditions of Entry
listed below- These will be advertised in advance and on the gate

No Dogs (except for guide dogs)

No professional recording equipment
No Glass bottles
Non alcoholic beverages in glass bottles discovered at entry points will be decanted into
plastic cups
No alcohol to be brought into the event
Any alcohol will be confiscated
No illegal substances
Anyone found in possession of illegal substances will be handed over to the police
No Knives or weapons of any kind
Immediate confiscation on discovery
Any persons found with a knife or weapon will be arrested
No Fireworks
Immediate confiscation on discovery
All bags will be searched
All persons on-site may be searched through a targeted search policy
Unsociable behaviour or intimidation will not be tolerated
Perpetrators may be removed from the event, police may be called if necessary
The organisers reserve the right to refuse admission.

Appendix 7
On site safety controls

Continental Drifts require contractors to:

 Understand their general responsibilities towards the audience, fellow event workers and
themselves
 Inform Continental Drifts of any serious safety incidents occurring within the last 3 years
and the results of these incidents.
 Carry out risk assessments of their work activities
 Provide a method statement which will be followed whilst on site.
 Ensure that copies of risk assessments, method statements, safety policy and insurance
details are given to the organisers with any tender and that a copy of these is brought to
the event.

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 Ensure that persons under their control know the fire and emergency procedures for the
site and the locations of the appropriate type of portable fire appliances
 To ensure that the means of escape are not obstructed
 To ensure that all portable and transportable electrical equipment has been tested
 To ensure that personal protective equipment is worn when necessary and that it is
suitable and properly maintained
 Co operate with the site safety rules and procedures
 Co-operate and share information on health and safety with other contractors while on
site
 Ensure drivers (of site vehicles such as lift trucks and specialist vehicles) under their
control have received the appropriate operator training
 Ensure that all work equipment and lifting equipment is maintained, serviced and used in
accordance with the Provision and Use of Work Equipment Regulations (PUWER) 1999
and the Lifting Operations and Lifting Equipment Regulations (LOLER) 1989
 Report all hazards and incidents

Lighting and Signage

 The site will be provided with adequate and sufficient lighting and emergency lighting in
line with relevant British Standard
 The site will be adequately sign posted to avoid confusion
 Exit and directional signs shall conform to the Health and Safety (Signs and Signals)
Regulations 1996
 Fire warning systems shall comply with British Standards

Communication
The organisers will put into place a command and communications structure that allows
clear and effective communication between the various disciplines involved in the event.
The organisers will also ensure they have a clear line of communication with the emergency
services and council.

Telephone Hot Line

An outside telephone line will be based within the TA building and all complaints from the
public will be formally recorded and investigated.

Radio
 Different disciplines to use dedicated frequencies to aid clear communication with 2
frequencies used for emergency situations only.
 All radio operators will be trained in their use.
 Coded messages will be been identified for use in emergency situations.
 The power source of the incident control room will have an independent backup in case
of site power failure to ensure communication is not lost
 Radios will be ordered with 2 fully charged batteries and tested prior to the event
 Operators in the control Centre will have adequate rest breaks
 The radio communications network will be backed up with a list of mobile phone
numbers of key personnel

Communications with the public

Proper provision will be made for the effective communication with the public including a
procedure to ensure that broadcast music can be silenced in an emergency.
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Barriers
Barriers serve twin purposes at an event
 To provide physical security
 To relieve and prevent the build up of crowd pressures

The siting and nature of barriers will be determined by an assessment carried out by the site
manager in consultation with the other event organisers, particularly the chief steward and
the safety consultant. The emergency services and officers of the council will also be
consulted

The assessment will take into account: -

 The advice given by the emergency services and officers of the local Council
 All statutory requirements for guarding machinery
 The design of barriers in front of stages
 Previous experience and knowledge about the audience

All barriers used on site will: -

 Be clearly marked on the site plan submitted to the Council for approval prior to the
licence being granted
 Will be of sound construction, be in a good state of repair, and be fit for the purpose
 Conform to the load bearing specifications laid down in Institution of Structural Engineers
document Temporary demountable structures: Guidance on procurement and use

Temporary Structures
 It is recognised that the failure of any temporary structure could have devastating effects
 To control the risk, the organisers will plan and monitor the contractors supplying the
temporary structures to ensure the structures are designed to adequate standards, in a
good state of repair and that they are erected and taken down using safe working
practices
 In line with The Management of Health and Safety at Work Regulations 1999, the
organisers will require all contractors to supply in advance written risk assessments and
to have identified the most appropriate means of reducing those risks
 The safety co-ordinator will check the suitability of these risk assessments and the
control measures proposed by the contractor and give advice on improvements were
necessary on :
 Protecting erectors against falling
 Protection of erectors from falling objects
 Compliance with the Manual Handling Operations Regulations 1992
 Compliance with Lifting Operations and Lifting Equipment Regulations 1998
 Compliance with the Provision and Use of Work equipment regulations 1999

All suppliers of temporary demountable structures used on site will be required to

 Design concept and statement which will include:-
 A statement of what the structure is intended to do
 A list of items or connections that require particular checking each time the
structure is erected
 Details of the methods of transferring all horizontal forces back to the ground

 Construction drawings which will include:-

35
  Full calculations
 Design loads
 Relevant test results
 Risk assessments covering the design and erection
 Safety method statement
 Completion certificate

Stages
 All stages exceeding 56m2 will have a means of escape at each side of the stage
 They will have handrails on all edges, ramps and stairs
 The front edge of all stages will be marked with a 50mm white line
 They will be able to carry a point load of 22 newtons per square metre over a 5Omm by
5Omm area without causing damage to the floor and without causing excessive
deflection of floor panels. (Defined as a deflection of no more than 10cm relative to
adjoining panels)

Marquees and Large Tents

 All marquees and large tents will be supplied by known reputable contractors
 They shall be capable of withstanding expected wind forces and bad weather conditions
 Contractors will be selected in part because of their experience in marquees
 Guy ropes are adjusted as weather conditions have a great effect on the marquees'
load bearing capacity
 The contractor for any large structure will be on site throughout the event ensuring the
tent is adjusted to take into account any change in the atmospheric conditions and to be
on hand if it is necessary to lower the structure in adverse winds
All marquees and large tents will have to carry proof that flame-retarded materials have been
used.
New manufactured membranes and fabrics should be of inherently flame retarded fabric or
durably flame retarded fabric when tested to BS 7837. Fabrics tested to BS 5438, tests 2A
and 2B, with a 10 second flame application time in each case continue to be acceptable.
(The method of test described in BS 7157 is also acceptable). Other sheet materials should
be Class I surface spread of flame in accordance with BS 476: Part 7. Materials should be
free of flaming molten droplet characteristics and should not readily support combustion. All
membranes and fabric should be so labelled.
 Contractors to follow MUTA– Best practice guide 2009

Electrical Safety

Electrical Systems
The Continental Drifts production team recognise the grave nature of risk from electric
shock and the part electrical equipment can play in the starting of fires, and in order to
control this risk will appoint an experienced site electrician.
Ensuring that:
 All electrical equipment and installations on the site will conform to the Electricity at
Work Regulations 1989 and follow the advice given in BS7909 Code of Practice for
temporary distribution systems

 All installations will be installed, tested and maintained in accordance with the Institution
of Electrical Engineers "Regulations for Electrical Installations" which now form part of
British Standard (BS) 7671 "the Regulations for Wiring Installations".
36
A Risk assessment will be carried out by the Site Electrician that will take into account:-
 Total electrical requirements of the event
 The need in certain areas for an independent power supply
 Compatibility of equipment to be used
 The design and types of electrical connectors to be used by performers
 Use of low voltage equipment (110 volts)

Installation
 All electrical installations will be installed so non-authorised personnel and members of
the public, cannot interfere with them
 Where possible sufficient fixed socket outlets are provided within the stage area to
reduce the usage of extension leads. All equipment is located within 2 metres of a socket
outlet to prevent the risk of tripping on long cables.
 All equipment that is exposed to the elements will be suitably constructed and protected.
 Where electricity has to be used in high risk areas, such as wet conditions, or where
trailing sockets are not designed to make and break on load, the guidance contained in
British Standard"specification for industrial plugs, socket outlets and couplers etc." will
be followed.

Cabling
 Cables, where possible, will be routed or buried so they do not become tripping hazards
or be crushed by vehicular traffic.
 All cabling that may cause an electric shock if damaged, will be protected from sharp
edges or crushing by ensuring that it is armoured or that it is carried overhead.
 While cabling can be buried just under the surface of the sod the risk assessment
process will identify areas where the cable will need to be buried deeper to ensure it is
not accidentally damaged by tent pegs, posts etc.
 Where overhead cables are used, it should be securely put in place and supported by a
cautionary wire which is out of reach of the public and does not place strain on the
connectors.
 All power distribution cables used on site will be checked so they conform with the
relevant British standard and are sized in accordance with the IEE Wiring Regulations
16th Edition.
 All cables used on stage or for stage equipment will be flexible rubber or plastic
insulated and sheathed as specified in the relevant British standard, or is of equivalent or
superior quality.

Access to Control Systems

 The Site Electrician and the Safety Advisor will ensure that a clear working space is
provided to facilitate access to all control switches and equipment.
 That the main controls are clearly marked and their location marked on the site plan
provided to the Council and the Emergency Services.
 That the electrical supply to stages and marquees are readily accessible to authorised
personnel.
 That adequate lighting is safely provided during the hours of darkness to facilitate the
safe entry and egress and working environment for site crew before and after the event.

Generators and Transformers

37
 All generators that are 3 phase will have to carry an up to date test certificate. All
generators will be earthed in line with guidance given in British Standard 7430 Code of
practice for earthing
 All generators including those belonging to traders will be inspected by the Site
Electrician and their location marked on the site plan given to the Council and the
Emergency Services.

Residual Current Devices and Other Equipment

 All items of electrical equipment will be checked to ensure that they are fitted with an
easily identifiable means of isolation. Any electrical equipment used in association with
hand held devices will be protected by a miniature circuit breaker and a residual current
device (RCD) having a 30 ma tripping current and installed on a distribution board. The
Site Electrician will ensure that the RCDs are tested before the event.
 Once the Site Electrician will sign a hand over certificate confirming that all testing has
been completed and that in his professional opinion the electrical system is safe to use
and that risks posed to employees and public has been adequately controlled so far is
as reasonably practicable.
 If the Site Electrician is unhappy with any items of equipment they shall not be used
 The site electrician will be on site or on call for the duration of the event from set up to
striking site.

Accidents and Emergencies

Accident Reporting
 All accidents to the general public will be formally recorded by the first aid facility in the
accident book B1510.
 Continental Drifts will ensure that all appointed contractors have adequate accident
reporting systems in place as part of their contractor selection process
 If a member of the general public is injured the safety consultant will investigate the
accident and ensure the relevant F2508 form is sent to the enforcing authority

Fire Safety, Emergency Procedures and Medical Provision

The organisers of the event recognise the risk posed to employees, contractors, performers
and members of the public from fire at events and recognise their duty to plan for
emergencies.
The Fire Brigade and the Safety Officer will be consulted on the design and layout of event
sites and the entry and exit points.
A risk assessment will be carried out on the need for portable fire fighting equipment for
each event, once the organisers have the relevant details about the location of identifiable
risk areas
The risk assessment will take account of:
 The advice of the Site Electrician on, the location of generators, power distribution
control areas, items of electrical equipment such as mixing desks.
 The need for portable fire fighting equipment in temporary structures

Noise
Noise at work
 Sound Engineers will be responsible for monitoring sound levels in performance areas
and identify ear protection zones

38
 They will also ensure that effected staff receive the relevant advice and guidance on ear
protection down in the Noise at work Regulations 1989

Noise Leakage from Event Sites.

 Guidance will be sought from officers of the Council/ Vanguardia on measures that can
be taken to reduce noise leakage from event sites.
 Vanguardia have been appointed to give every assistance to Noise Control Officers that
will be monitoring the event
 The consultant will assist in the setting of noise limits at the edge of the site and will
ensure that any complaint passed on by the Council will be dealt with promptly
 Sensitivity to any residential properties will be paramount in the creation of the site plan
and placing of sound sources.

Welfare and Facilities

 The organisers will ensure that adequate facilities for welfare, first aid, the provision of
drinking water are provided at events
 The provision of sanitary arrangements in line with the guidance given in the Event
safety guide
 The provision of chill out areas as part of the entertainment
 Ensure that adequate welfare facilities are provided for stewards and other members of
staff

Environmental Protection
 All rubbish will be cleared from event sites and where practicable, recycled.
 Rubbish will be stored in a secure area and be collected within 24 hours of the finish
 All efforts will be made not to disturb livestock, wildlife or their habitats during events
 The risk assessment will be drawn up after further consultation with the fire brigade to
ensure that potential risk areas are not missed, thus ensuring that the risk of fire is
adequately controlled to the satisfaction of the fire brigade and the council.

Other Fire Controls

 We will ensure that the grass is cut short just prior an event and the cuttings taken off the
site.
 We will carry our regular fire patrols by stewards and the regular disposal of rubbish from
bins and the storage of rubbish outside the site
 The rigorous control of traders to limit the risk from petrol generators and from petrol
storage, by limiting the amount allowed stored on site and ensuring that it is stored in
suitable containers in designated areas
 Ensuring that curtains, drapes and other materials that are made from durable or
inherently flame retardant will conform with British Standard (BS) 5867
 Ensuring that curtains, drapes and other materials that are made from non durable fabric
conforms with British Standard (BS) 5867 and are accompanied by a test certificates
 Ensuring that Liquid petroleum Gas bottles are used in accordance with the Gas Safety
(Installation and Use) Regulations 1998
 All LPG on site will be handled and stored in accordance with LP Gas Association Code
of Practice, Use of LPG cylinders in mobile catering vehicles and similar commercial
units 1996 and that all gas equipment brought on site has a gas safety certificate
 That LPG bottles are secured in place and cannot fall over when in use

39
 We will develop an emergency evacuation plan and ensure all necessary assistance and
co-operation is given to the members of the emergency services. This will include the
instruction and training on what to do in the event of an emergency, coded messages,
and how to act on them.
 We will have adequate communications to ensure that emergency situations can be dealt
and if the need arises that we can communicate effectively with the emergency services.

First Aid and Medical Arrangements

 We will appoint a first aid and medical contractor at all events to carry out a risk
assessment in line with advice laid out in the Event safety guide.
A risk assessment will be carried out on our behalf by the contractor that will take into
account the following factors:-
 Size, duration and nature of the audience
 Nature and type of entertainment
 Location and nature of the venue
 Seasonal/weather factors
 Any additional activities and attractions
 Proximity, size and capability of local medical facilities
 Experience of similar events
 Other welfare facilities on site
 Range of major incident hazards at or associated with the event

Trading Concessions (Market Traders and Food Traders)

The hazards associated with market traders will be controlled by a procedure whereby: -
 Known traders who have a bad safety record at previous events are not invited to trade at
Continental Drifts events.
 All aspects of registration and food handling to be sent to the organiser in advance so a
list of traders can be given to environmental services
 All food traders will be registered with their home authority and comply with the
requirements of the Food Hygiene Regulations
 At the booking stage traders are told they cannot bring petrol generators. Site power is
offered to traders for a small charge.
 Traders’ stalls needing lighting or power for any purpose will carry a fire fighting
equipment
 All traders using LPG will comply with current gas safety legislation.
 Traders will only be permitted to store enough LPG (Liquid Petroleum Gas) for a 24-hour
period or 200 kg, whichever is least

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Appendix 8- Children and Vulnerable Persons Protection Plan

Continental Drifts is an event and production company specialising in large scale outdoor
festivals and events as well as producing events for Media, PR, and communications
companies. We also have one of the largest agencies for street and circus performers in the
country. We often produce events with a strong community arts element and work closely
with many companies running workshops in a variety of art forms as part of our one off
events.
Lost Persons Procedure on site
If a child or vulnerable person is found then they should be taken by security to the Lost
Person’s tent. Here they will be met by a member of staff who is CRB checked and their
details will be taken including where they were found and their description. An
announcement should then be made to staff only telling them that a Moses was found in the
region of xxx approximate age… Full details should not be given over the radio. If the child
knows their parents phone number then Lost Person’s staff will attempt to call the parents. If
no-one has claimed the child after 2 hours they should be handed over to the police.

*If the child found has been a victim of crime, police should be notified immediately and a
representative of the police should come to the Lost Persons tent to take a report and
remove the person if appropriate. Bronze Crime to be advised.

If a parent/ carer has lost their child / vulnerable person they should be taken to a member
of security where full details of the child / vulnerable person will be taken and radioed
through to security control, this information should then be passed to the police/ event
control. An announcement should then be made to staff that we are looking for a Moses,
with the description and general area where last seen. Parents/ carers who wish to help in
the search of their child/ vulnerable person should be allowed to do so, however their phone
number should be taken and they must be asked to inform the security or production office if
they are re-united with their child/ vulnerable person. All staff should then be on the look out
for the lost child/ vulnerable person.

To re-unite a parent/ carer with their child/ vulnerable person, the parent must give a full and
accurate description of that person. Staff should be on hand when re-unification takes place
and a release form should be signed before the child/ vulnerable person is taken away.

Lost persons registration, identification and release form available for inspection if required

Philosophy and principles

Continental Drifts and Good Hope Festival are committed to protecting children and
vulnerable people in ensuring that their welfare is paramount in every project that we run in
the community.
 All children and vulnerable people whatever their age, culture, disability, gender,
language, racial origin, religious beliefs and/or sexual identity have the right to
protection from abuse.

41
  All suspicions and allegations of abuse will be taken seriously and responded to
swiftly and appropriately.
 All staff will be aware of the child and vulnerable persons protection policy. They will
be signed up to the policy and will understand their responsibilities and procedures
concerning how to respond appropriately.
 All parents/carers have the right to feel safe when entrusting their children/
vulnerable people to Continental Drifts or anyone who works at our events care.
 All children/ vulnerable people have the right to have fun and be protected when
participating in activities they, their parents or their carers have chosen.

Child Protection Policies

 At the outset of each project Continental Drifts will carry out a risk assessment and
monitor risk throughout the life of the project.
 Staff will engage in effective recruitment, including appropriate vetting of staff and
volunteers. All relevant staff and volunteers will be required to have an enhanced
CRB check.
 Any photographs or films taken of children/ vulnerable people will only be carried out
with the full consent of the parents/ guardians.
 Continental Drifts will support confidentiality in line with the data protection act 1998
and will not hand out any information about employees/artists or arts facilitators to
other organisations. Continental Drifts is committed to artists rights.
 If staff are concerned regarding the welfare of the child this should be reported to
social services.
 Continental Drifts will keep up to date with health and safety regulations in artistic
practice and will comply with all updated changes in legislation and policies for
protection for vulnerable people and children.
 Continental Drifts will provide relevant training and development when necessary.
 Continental Drifts will ensure all employees are aware of the indicators of abuse and
neglect of children and vulnerable people.
 It is essential that there at least two responsible adults in the room at all times. The
ratio in terms of participants in the group to numbers of adults is as follows: 1:8 or
1:10 for older groups.

Accidents and Injuries

 If a child or vulnerable person is injured whilst under Continental Drifts’ care or whilst
involved in our projects a record will be taken in the accident report book.
 If a child or vulnerable person arrives at the station with an obvious physical injury a
record will need to be made in the accident book.

Conduct with young people

 All staff, volunteers or project leaders will keep a safe and appropriate distance from
participants, and not engage in any inappropriate physical contact.
 Only touch participants when absolutely necessary to the particular arts activity.
Agreement should be sought from participants prior to any physical contact.
 Do not make sexually suggestive comments even in fun.

42
  Always treat children and vulnerable people with equal respect and dignity. The
welfare of each individual should always be put before the goals of the project.
 All feedback shall be encouraging, enthusiastic and constructive and no project
leader will engage in negative criticism.
 Never shout at a young person.
 Always work in an open environment and avoid private or unobserved situations.
 If someone initiates physical contact deflect them if possible.
 Do not under any circumstances give out personal contact details.

What to do if a child or vulnerable person discloses abuse.

 If they have been a victim of crime, police should be notified immediately
 Look directly at the child/ vulnerable person
 Accept what the child/ vulnerable person says
 Be aware that the child / vulnerable person may have been threatened
 Tell the child/ vulnerable person they are not to blame
 Do not press for information.
 Reassure the child/ vulnerable person they are right to tell you and that you take
what they say seriously.
 Do not promise to keep the information they have disclosed a secret.
 Let them know what you are going to do next, who you are going to tell and why, and
roughly what will happen.
 Finish on a positive note.
 As soon as possible afterwards, make hand written notes of exactly what the child/
vulnerable person said and the date and time.

Action to be taken
 Do Not delay
 Do not act alone
 Do not start to investigate
 Inform Continental Drifts management team of your concerns immediately.
 The Management team will discuss with the relevant bodies what action should be
taken.
 A meeting may need to take place and a written record will be noted.
 Continental Drifts will inform social services of the disclosure that will liase with the
relevant departments on a need to know basis and will, if appropriate, inform the
police. It is the responsibility of the authorities to determine whether abuse has
occurred.

Further information guidance can be found at:

NSPCC Child Protection helpline on 0800 800 5000 www.nspcc.org.uk

Keeping arts safe www.artscouncil.org.uk
Area child protection Committees www.doh.gov.uk
Criminal records protection bureau line 0870 909 0811 www.crb.gov.uk
Disclosure service www.disclosure.gov.uk Child protection on the internet
www.wiseuptpthenet.co.uk
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Appendix 9-Continental Drifts company safety policy

We, the management of Continental Drifts recognise the legal duties of care, as outlined in
the Health and safety at Work Act 1974, to ensure our undertaking and work activities do not
adversely affect the health, safety and well-being of our employees, contractors, the public
attending events and anyone else that may be affected by our acts or omissions.
Continental Drifts has installed a Safety Management System (SMS) in-line with the
requirements of the Management Regulations 1999, and advice given in HG65 The
Principles of safety Management.
We intend to use legal requirements as a minimum on which we can make improvements to
our safety performance.
Continental Drifts will give safety management equal status with other business functions
such as marketing
To this end we will ensure that hazards, in our office premises have been identified and
assessed. Where possible, risks have been eliminated and those that remain are controlled
and managed so they do not present a significant danger to employees and visitors.
Ensure that an accident/incident reporting procedure is in place and all accidents, incidents
or diseases outlined in RIDDOR 1995 are reported to the enforcing authority.
We further recognise that when working on productions our business activities expand to
include the working activities of contractors. When working on productions we will undertake
to: -
 Select competent contractors, and include safety performance as a selection
criterion.
 Ensure all contractors have suitable and sufficient risk assessments and safe working
procedures.
 Pro-actively monitor contractors’ safe working procedures during the event.
 Investigate, or co-operate with others investigating, any accident/incidents involving
employees, contractors and those attending the event.
 Ensure when designing the layout of all temporary demountable structures, barriers
and cable runs that they are intrinsically safe and the safety of the public, artists, crew
and employees is considered at the design stage.
 Ensure that employees and contractors are familiar with the site accident and
incident reporting procedure.
 Ensure all temporary demountable structures hired for the event conform to all
statutory guidance and relevant British or European Standards.
 Ensure employees and contractors are provided with adequate sanitary, welfare and
first aid/medical provision.
 Ensure that there are adequate resources, financial or otherwise, allocated for health and
safety purposes.
 Ensure that all employees receive adequate training and instruction so they are
competent to carry out their duties with the Safety Management System.
 We understand that no SMS will succeed without the involvement of employees and
contractors. We urge them to give full co –operation to Continental Drifts in the
management of safety.

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 Signed M.J.Wilds (Director)
Date 10/1/14

Production Company Continental Drifts Roles and Responsibilities

Event Manager & Continental Drifts Managing Director

 Ultimately responsible for health and safely.
 Ensuring adequate resources are put into health and safety.
 Ensure all employees receive adequate training and instruction.
 Keeping up to date with changes in regulations, guidance and industry best practice.
 Obtaining expert advice on issues of health and safety when required.
 Ensuring health and safety has a high profile within Continental Drifts and set a
personal example.

Production Co-ordinator
 Select competent contractors (where not already chosen by the client).
 Design and layout temporary demountable structures and temporary services so they
are intrinsically safe following advice in The Event safety Guide HSG 195 1999.
 Co ordinate contractors and crews work activities so they do not clash.
 Familiarize themselves with contractors risk assessments and monitor contractors
working practices.
 Ensure the recording and investigating accidents that occur on site.
 Ensure accidents/incidents and specific diseases are reported to the relevant
enforcing authority, as per RIDDOR 95.
 Ensure contractors are given adequate information about the site access, egress,
emergency and evacuation procedures, welfare and sanitary provisions.
 Ensure all contractors are made aware of the site traffic system and site safety rules.
 Give full co-operation to the officers of the Council and Emergency Services.

Craft & Catering Stalls Co-ordinator

 Contract all craft and catering stalls for festival.
 Ensure stallholders are properly certified and insured and follow all safe working
procedures, practices and site safety rules.
 Attend any site safety training and toolbox talks.
 Give full co-operation to the officers of the Council and Emergency Services.
 Raising all health and safety issues that may arise, with a senior member of staff.

Production Office Manager

 Responsible for general production office management.
 Responsible for managing communications through radio control and telephone.

45
  Recording and investigating accidents/incidents and complaints/queries regarding
the event production.

Site Manager
 Assist the production manager with contractor management on site.
 Follow all safe working procedures, practices and site safety rules.
 Assist the project manager in giving information and instruction to contractors.
 Attend any site safety training and toolbox talks.
 Give full co-operation to the officers of the Council and Emergency Services.
 Raising all health and safety issues that may arise, with a senior member of staff.

Site Crew
 The crew are responsible for raising all health and safety issues that may arise,
with a senior member of staff, and reporting any hazards or incidents to the
production office.
 Co-operate with managers in the implementing of safe working procedures, practices
and site safety rules.
 Give full co-operation to the officers of the Council and Emergency Services.

The Safety Committee

The safety performance at each event shall form part of the debriefing session. Debriefing
will include the managing director, project manager and site co-ordinator, contractors, client
and crew.

Environmental Policy
The company seeks to be a leader of good environmental practice within the events
industry.
Continental Drifts and Good Hope festival are committed to :
 Operating in strict accordance with relevant laws, regulations and professional codes of
practice.
 Recognising and protecting natural habitats and environmentally sensitive areas.
 Minimising the effect upon the environment of our organisation and events.
 Achieving continual improvement in our environmental performance.
 Operating in an open manner and encouraging feedback on our environmental
performance.
 Recycling waste where possible.
 Educate and train our employees to conduct their activities in an environmentally friendly
way.
 Working closely with regulatory bodies, environmental organisations and all other
interested parties on environmental issues.
To achieve our aims we will:
 Use energy efficient light-bulbs and machinery.
 Use re-cycled materials where possible.
 Ensure all waste is recycled where possible.
 Avoid the use of hazardous substances when possible.

46
 Ensure any hazardous substances when used are stored and disposed of safely.
 Recycle old equipment and furniture whenever possible.
 Use timber from renewable sources.
 Use alternative energy sources where possible.
 Use organic and bio-degradable products where possible.
 Look for ethical and fair trade suppliers.
 Encourage employees to walk, cycle or use public transport whenever possible.
 Avoid battery-powered products.
 When battery products are used, ensuring waste is properly disposed of.
 Use solvent free products when possible.
 Be vigilant in clearing litter.
 Avoid causing a noise nuisance.

Appendix 10- Acoustic Report/ Noise Management Plan – to follow

We will be employing Vanguardia to carry out a noise assessment and create a noise
management plan for the event.

Appendix 11 – Traffic Plan – To follow

We will be employing CTM to do a transport management assessment and to create a
transport plan for the event.

47
Appendix 12-Risk assessments

NB: These risk assessments are a first draft and will be amended before the next draft of the event management plan

Good Hope Festival – Work Place Vehicles Risk Assessment GHFRA001

Risk Assessment

Event Name Good Hope Festival 2014

The following risk assessments have been undertaken as follows.

Organiser: Continental Drifts

Date of Event: 2nd & 3rd August 2014

Start date of Build: 28th July

Start date of Breakdown: 3rd August

Assessors Signature ……………… …………………………… Date ……20th January 2014……………...........

Risk Assessment GHRA001 undertaken by Amanda Janes

Risk Assessment GHRA001 relevant to Good Hope Festival 2014

48
Good Hope Festival – Crew Safety and Welfare Risk Assessment GHRA001
Hazard: the potential for something to cause harm.
Risk: is the likelihood that harm will be done.
Worst case severity: Fatal Major Minor No Injury Damage
Group Affected: (A) Employee (B) Contractor (C) Public (D) Client (E) Visitor
Likelihood without control: Frequent Probable Possible Remote Improbable
Control Measures: Measures taken to eradicate or minimise the risk.
Likelihood with controls: Frequent Probable Possible Remote Improbable

Hazard / Risk Worst Groups Likelihood Control Measures Likelihood

Case Affecte without after
Severity d Controls Control
Crew / Contractor Safety. Major AB Possible 1. All drivers to adhere to the 5 mph speed limit. Improbable
2. All contractors to report to site office and to be
directed by site manager.
Welfare of festival staff, 3. Crew / contractors to monitor work areas at all
crew – risk of time.
dehydration, exhaustion 4. Site hazards to be fenced or hazard taped where
or stress practicable.
5. Crew / contractors to wear appropriate site
safety equipment (PPE) where applicable.
6. Contractor method statements and safe
systems of work to be monitored.
7. Ensure adequate rest and meal breaks in staff
schedules.
8. Ensure adequate numbers of staff to carry out
tasks required
9. Sufficient water is made available to all staff and
performers.
10. Provide area on site for staff to rest and refresh
themselves away from festival build activities
11. Ensure all personnel are aware of the First Aid
Facilities provided by the organizers
12. Ensure personnel are aware of location of water
points, toilets, and rest areas.
49
Good Hope Festival – Temporary Structures Risk Assessment GHRA001
Hazard: the potential for something to cause harm.
Risk: is the likelihood that harm will be done.
Worst case severity: Fatal Major Minor No Injury Damage
Group Affected: (A) Employee (B) Contractor (C) Public (D) Client (E) Visitor
Likelihood without control: Frequent Probable Possible Remote Improbable
Control Measures: Measures taken to eradicate or minimise the risk.
Likelihood with controls: Frequent Probable Possible Remote Improbable

Hazard / Risk Worst Groups Likelihood Control Measures Likelihood

Case Affecte without after
Severity d Controls Control
Collapse of temporary Major, ABCD Possible 1. Use reputable contractors to provide and erect Improbable
structures; Marquees / Damage E temporary structures, which would conform to
fencing – risk of injury current regulations regarding loading and
structural integrity.
2. All structures are to be erected by competent
persons.
3. Contractors willing to sign a Structural Sign off
Sheet / Hand over Certificate.
4. Relevant load bearing certificates to be supplied
in conjunction with contractors.
5. Security should be positioned onsite to ensure
that structures aren’t tampered with.
6. All fencing and temporary structures to be
inspected and checked using a daily check list.
7. Weather reports checked daily to enable
contractors to counteract the effects of extreme
weather conditions if necessary.

Good Hope Festival – COSHH Risk Assessment GHRA001

50
 Hazard: the potential for something to cause harm.
Risk: is the likelihood that harm will be done.
Worst case severity: Fatal Major Minor No Injury Damage
Group Affected: (A) Employee (B) Contractor (C) Public (D) Client (E) Visitor
Likelihood without control: Frequent Probable Possible Remote Improbable
Control Measures: Measures taken to eradicate or minimise the risk.
Likelihood with controls: Frequent Probable Possible Remote Improbable

Hazard / Risk Worst Groups Likelihood Control Measures Likelihood

Case Affecte without after
Severity d Controls Control
Control of Substances Fatal ABCD Possible 1. Ensure persons involved with the handling, Improbable
Hazardous to Health - E storage and transportation of LPG gas have
COSHH been trained in the correct usage procedures.
2. Position gas bottles away from members of the
public in a secure area.
3. Storage of LPG (caterers) does not exceed that
LPG Gas risk of explosion which is required for a 12 hour period.
or gas poisoning, risk of 4. All equipment using LPG gas to be certified safe
injury, illness or death with a current Gas Safety (CORGI) certificate
5. Contractors using chemicals i.e. toilet providers
provide an adequate COSHH Risk Assessment in
accordance with the Control of Substances
Hazardous to Health Regulations 2002/5
6. Ensure security, stewards, festival staff & Event
Management Team are aware of all hazardous
substance storage points and the correct
protective equipment is available
7. Obtain material Safety Data Sheets on all
hazardous substances. As per COSHH
regulations

Good Hope Festival – Crowd Safety Risk Assessment GHRA001

51
 Hazard: the potential for something to cause harm.
Risk: is the likelihood that harm will be done.
Worst case severity: Fatal Major Minor No Injury Damage
Group Affected: (A) Employee (B) Contractor (C) Public (D) Client (E) Visitor
Likelihood without control: Frequent Probable Possible Remote Improbable
Control Measures: Measures taken to eradicate or minimise the risk.
Likelihood with controls: Frequent Probable Possible Remote Improbable

Hazard / Risk Worst Groups Likelihood Control Measures Likelihood

Case Affecte without after
Severity d Controls Control
Crowd Safety Fatal, ABCD Probable 1. Competent and experienced site security Improbable
Major E and stewards to be put in place.
Crushing. 2. Security and Steward briefing to take place
before event starts.
3. Regular meetings to take place with event
organisers and security / stewards to discuss
crowd safety.
4. Clear communication system in place for
announcements should evacuation be
necessary.
5. Sufficient staff to facilitate evacuation.
6. Crowd density and mood monitored
throughout.
7. Ability to restrict entry when necessary.
8. ‘Pinch points’ kept clear using stewards and
security.
9. Fencing used to restrict access to sensitive
areas e.g. generators/ backstage.
10. Venues have sufficient fire escapes which
are adequately lit and kept clear.

Good Hope Festival – Noise Risk Assessment GHRA001

52
 Hazard: the potential for something to cause harm.
Risk: is the likelihood that harm will be done.
Worst case severity: Fatal Major Minor No Injury Damage
Group Affected: (A) Employee (B) Contractor (C) Public (D) Client (E) Visitor
Likelihood without control: Frequent Probable Possible Remote Improbable
Control Measures: Measures taken to eradicate or minimise the risk.
Likelihood with controls: Frequent Probable Possible Remote Improbable

Hazard / Risk Worst Groups Likelihood Control Measures Likelihood

Case Affecte without after
Severity d Controls Control
Noise. ABCDE Major, Likely 1. Noise levels to be closely monitored. Improbable
Minor. 2. All personnel working in designated high
Stage area. noise areas to wear PPE (head phones, ear
Back Stage area. plugs).
Pit area. 3. Ear protection freely available around
stage / pit area, or from stage manager.
4. Noise levels never to exceed set levels.
5. Clear signage advising that stage and pit
area is a designated high noise area.
6. Ensure personnel working noise areas are
rotated or have sufficient breaks.
7. Site design to take into account personnel
affected by noise levels generated by amplified
music (Stages, PA’s).
8. Where possible music between live acts
(DJ’s, filler music) should be played at
considerably lower levels than live music.
9. On stage music between bands (change
over) to be kept to essential audio levels in
relation to band activity.
10. Stage managers to ensure that all working
stage crew and performers (waiting to perform)
have ear protection and are wearing them.

53
 11. Pit crew to
ensure anyone
given access (photographers, guests) to the pit
area is wearing ear protection, disposable ear
protection made available at pit entrance.
12. Ear protection available from information for
public use, supplied free of charge.

Good Hope Festival – Fire Risk Assessment GHRA001

Hazard: the potential for something to cause harm.

Risk: is the likelihood that harm will be done.
Worst case severity: Fatal Major Minor No Injury Damage
Group Affected: (A) Employee (B) Contractor (C) Public (D) Client (E) Visitor
Likelihood without control: Frequent Probable Possible Remote Improbable
Control Measures: Measures taken to eradicate or minimise the risk.
Likelihood with controls: Frequent Probable Possible Remote Improbable

Hazard / Risk Worst Groups Likelihood Control Measures Likelihood

Case Affecte without after
Severity d Controls Control
Fires Fatal, ABCD Possible 1. Levels of litter build up to be monitored. Improbable
Major, E 2. Litter teams to be active in litter clearance.
Minor, 3. Stewards / Security to be diligent in spotting
Damage small fires being set up from combustible material.
4. Stewards / Security to prevent litter being taken
54
 to use for fires.
5. All personnel to be
made aware of the location of fire points and fire
procedure.
6. All food catering stalls to carry and clearly
display appropriate extinguishers and fire blankets,
catering staff to be briefed on their position and
use.
7. All décor to be flame retardant.
8. All structures to be flame retardant.
9. Adequate fire fighting equipment available on
site.
10. Staff trained in use of portable fire fighting
equipment.
11. Clear communication with festival organisers to
get back up when needed.
12. Clear signage and enforcement of ‘No Smoking’
in places of work and structures with sides.

Good Hope Festival – Electrical / Temporary Electrical Supply Risk Assessment GHRA001

Hazard: the potential for something to cause harm.

Risk: is the likelihood that harm will be done.
Worst case severity: Fatal Major Minor No Injury Damage
Group Affected: (A) Employee (B) Contractor (C) Public (D) Client (E) Visitor
Likelihood without control: Frequent Probable Possible Remote Improbable
Control Measures: Measures taken to eradicate or minimise the risk.
Likelihood with controls: Frequent Probable Possible Remote Improbable

Hazard / Risk Worst Groups Likelihood Control Measures Likelihood

Case Affecte without after
Severity d Controls Control
Electrical Installation Fatal ABCD Likely 1. Installation of temporary electrical supply Improbable
E carried out by a qualified and competent
55
Risk of electrical shock, electrician.
burn or death 2. All supplies are
designed, installed and tested in accordance
with the IEE Regulations.
3. All equipment used to be standard CE marked.
4. Electric shock notices posted along with other
relevant signage. Clear Signage, including ‘No
Drinks Allowed On Stage’.
5. Ensure only a trained and competent person
works on electrical systems.
6. Generators supplied by reputable company and
supplied with a test certificate.
7. Access to generators restricted to competent
staff, generators fenced or partitioned off.
8. Any portable electric devices used by crew,
staff, caterers, traders or exhibitors to be
certified safe with a current PAT test certificate.
9. All stages and generators to be earth bonded.
10. Handover certificate stating that all electrical
supplies are safe for normal use

Good Hope Festival – Working at Height Risk Assessment GHRA001

Hazard: the potential for something to cause harm.

Risk: is the likelihood that harm will be done.
Worst case severity: Fatal Major Minor No Injury Damage
Group Affected: (A) Employee (B) Contractor (C) Public (D) Client (E) Visitor
Likelihood without control: Frequent Probable Possible Remote Improbable
Control Measures: Measures taken to eradicate or minimise the risk.
Likelihood with controls: Frequent Probable Possible Remote Improbable

Hazard / Risk Worst Groups Likelihood Control Measures Likelihood

Case Affecte without after
Severity d Controls Control
Working at Height. Major, ABCD Likely Falls from Heights. Improbable
56
 Fatal E
1. Falls from height 1. Avoid working
2. Falling objects. at height wherever possible, investigate
3. alternatives.
2. All work at height will be undertaken by
competent crew only working to the guidelines
“The Work at Heights Regulations 2005”
3. Hand rails to be fitted to stage areas.
4. Stairs in good condition.
5. Ladders secured top and bottom, where
possible.
6. Scaffolding erected by competent person.
7. Access platforms to be erected by
competent person.
8. Adequate lighting in place at work are
9. Tools to be counted up and down when
working at height
10. All work requiring aerial rigging to be
notified to Continental Drifts Production Team in
advance
11. All work at height will be undertaken by
competent crew only working to the guidelines
“The Work at Heights Regulations 2005”
12. Any PPE required by the above regulations
will be provided and maintained by the
contractor undertaking the task and in
accordance to the “PPEW Regulations 2002”
13. All contractors to submit their own job
specific risk assessment.
14.

Good Hope Festival – Slipping and Tripping Risk Assessment GHRA001

Hazard: the potential for something to cause harm.

Risk: is the likelihood that harm will be done.
Worst case severity: Fatal Major Minor No Injury Damage
57
 Group Affected: (A) Employee (B) Contractor (C) Public
(D) Client (E) Visitor
Likelihood without control: Frequent Probable Possible Remote
Improbable
Control Measures: Measures taken to eradicate or minimise the risk.
Likelihood with controls: Frequent Probable Possible Remote Improbable

Hazard / Risk Worst Groups Likelihood Control Measures Likelihood

Case Affecte without after
Severity d Controls Control
Slipping & Tripping Major, ABCD Probable 1. All cable runs to be managed in such a way that Improbable
minor. E they are covered by suitable cable ramp.
2. Cables are to be ‘flown’ securely at sufficient
1. Cables height over the heads of patrons and out of
2. Temporary reach of persons or vehicles.
structures. 3. Cables may be dug in to the ground or
3. Uneven ground positioned away from public areas.
surface 4. Staff and public made aware of any specific
4. Low lighting hazards via signs complying with the Health and
levels. Safety (Safety Signs and Signals) Regulation
5. Stage areas. 1996
5. Suitable footwear to be worn, taking into
account the weather conditions (mud, wet), and
work area (steel toe caps).
6. Marquee/tent pegs to be suitably padded and
marquee guy ropes to be made visible with
hazard tape or high visibility colours to alert
pedestrians to their presence.
7. Sufficient lighting at peak public pathways and
places of work.
8. Site to be monitored regularly by site, stage and
area managers, any trip hazards spotted to be
dealt with instantly.
9. Contractors to ensure that their staff operate
under site safety rules and maintain a safe
system of work.

58
 10. All stages to be
equipped with a
broom, mop and bucket.
11. All stages and back stage areas to be kept clear
of obstructions. Stage Managers to take
responsibility for safe access and egress.
12. All spillages to be reported, and cleared up or
the area marked or taped off.
13. Edges of stages, stage ramps and stage steps to
marked with white or hazard stripe tape.

Good Hope Festival – Work Place Vehicles Risk Assessment GHRA001

Hazard: the potential for something to cause harm.

Risk: is the likelihood that harm will be done.
Worst case severity: Fatal Major Minor No Injury Damage
Group Affected: (A) Employee (B) Contractor (C) Public (D) Client (E) Visitor
Likelihood without control: Frequent Probable Possible Remote Improbable
Control Measures: Measures taken to eradicate or minimise the risk.
Likelihood with controls: Frequent Probable Possible Remote Improbable

Hazard / Risk Worst Groups Likelihood Control Measures Likelihood

Case Affecte without after
Severity d Controls Control
Vehicles operating in the Fatal, ABCD Probable 1. Use only licensed vehicle drivers. Improbable
workplace (festival site). Damage E 2. Minimise traffic to essential traffic only as
Including site build and decided by Continental Drifts Production Team
load out. and controlled by Site Manager and Security.
1. Risk of collision 3. Vehicles clearly marked with a vehicle pass.
and /or injury. 4. All traffic shall observe site speed restrictions of
2. Falling from 5 mph and use hazard lights.
vehicles 5. Vehicles used or leased for the festival to be
59
 3. Objects falling insured and
from vehicle. guaranteed in
4. Vehicle sound working order. Where possible to be fitted
overturning. with reverse warning system.
6. Clear signage to be displayed.
Types of vehicles in this 7. Safe systems of work to be implemented for the
assessment include – loading and unloading of vehicles.
cars, vans, lorries, fork 8. Movement of vehicles to be stopped during
lift truck (rough terrain), break times and end of shifts.
telehandler, heavy plant, 9. Vehicle keys to be signed in and out.
golf buggy. 10. Vehicles manoeuvring between roads, fields and
structures to use banksman (wearing Hi-viability
jacket) where needed. Wherever possible,
vehicles to use established roads and temporary
track way.
11. Wherever possible vehicle and pedestrian
access and egress will be kept separate.
12. Vehicle movement to be avoided outside
daylight hours where possible.
13. During event days there will be a strict ‘no
vehicle movement’ between the hours of 12pm
and 9 – 9.30pm with the exception of essential
festival and emergency vehicles.
14. The decision to lift the ‘no vehicle movement’ to
be made by the event companies managers,
and then communicated to all parties.
15. Golf buggies to be only used by designated staff
after proof of holding a current driving license
and are over the age of 18.
16. Where fitted seatbelts must be worn.

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61
Appendix 14: Event License to follow

Appendix 15- Insurance document –

Continental Drifts hold 10 million Employers and public liability insurance.
See attached document.

Appendix 16- Fire Brigade Letter – to follow

Appendix 17- Copy of license application - To follow

Appendix 18 – Transport facilities and capacities – to follow

Appendix 19- Site Map

add

Appendix 20– Traders list- to follow

Appendix 21- Alcohol management plan

1. Basic Operating Structure

1.1. THE BAR PROVIDER will have in place at least one company director to oversee all
aspects of the bar operation for this event.

1.2. All bar managers will hold Personal Licenses for the retail sale of alcohol.

1.3. Further details will be confirmed once the provider is in place

2. Control of the Sale of Alcohol

2.1. THE BAR PROVIDER will use a variety of well tested methods of operation to
ensure that the retail of alcohol at this event will be professionally managed and that
the consumption of retailed alcohol will be maintained at an acceptable level for the
public in attendance to enhance their enjoyment of the event whilst still minimizing
the contribution to crime and disorder that could be caused by excessive
consumption.

2.2. The number and location of bars at the event is tbd. In addition there will be a VIP
structure in the backstage area.

2.3. Each bar will have a dedicated and experienced personal licence holder who is
conversant with the requirements and responsibilities for the sale of alcohol under
the Licensing Act and who reports directly the DPS.

62
2.4. A complete list of all personal licence holders to be used on site will be submitted to
the Police licensing officer no later than fourteen (14) days prior to the first day of the
event.

2.5. Each bar will have a dedicated bar manager who is conversant with the
requirements and responsibilities for the sale of alcohol and will be given a written
designation of their responsibilities. They will directly instruct, monitor and support
their staff in ensuring the requirements of the Licensing Act and specific
requirements relating to the Premise Licence are adhered to at all times.

2.6. The bar provider will employ trained and experienced staff.

2.7. All bar staff will be issued with a handbook detailing health and safety, sale of
alcohol requirements and drug awareness information.

2.8. ABV Training will brief all bar staff in the requirements of the Licensing Act 2003 in
relation to the sale by retail of alcohol prior to them starting work at the event. This
usually takes place on site immediately before starting their first shift.

2.9. ABV Training are a specialist and award winning BIIAB training company that teach
courses for the NCPLH, NCLP and National Certificate for Designated Premises
Supervisor qualifications as well as many other nationally recognised qualifications
within the licensed trade.

2.10. All staff will be instructed about the acceptable forms of ID for proof of age in
use at this site as this varies around the UK.

2.11. All staff members and managers sign a declaration to state they have received
and understood this training and that they are aware of and understand their own
personal responsibilities under the Licensing Act. These are kept on site for the
duration of the event.

2.12. All bar staff will be given a written consent through their direct bar manager
authorising them to retail alcohol at the licensed premises. They will be required to
sign a log stating they have received this written authorisation. This log will be
available for inspection by any licensing official in pursuit of their duties.

2.13. All staff are issued with a plastic laminated set of reminder cards which hang
around their neck permanently displaying the ‘CHALLENGE 21’ logo on either side
to the general public to emphasise that staff will challenge any person who is
deemed to look under 21 years of age. This also empowers the staff to feel confident
in issuing a challenge and the laminate cards contain all the necessary information
about the Licensing Act and the staff member’s responsibilities for the control of sale
of alcohol. (the text of these cards is reproduced at the end of this document).

63
 2.14. To help reduce the likelihood of drunkenness the staff are briefed in detail in
their training about refusing service to persons they believe to be intoxicated. There
is a specific mention to this in the reminder cards that all staff are given.

2.15. Each arena bar will have SIA registered security personnel present at all times
that the bar is operational. They will assist the bar management in the control of
patrons at the bar and in particular in turning away intoxicated persons or problem
customers. These permanent bar security will be further supported by arena
response teams when necessary.

2.16. Staff sign out the laminate described above and also have to sign it back in so
this acts as another check-measure in ensuring staff are constantly aware of their
responsibilities.

2.17. All staff will be further briefed before each shift by their bar manager about any
other conditions or requirements to their specific role or place of work and about any
changes to the event conditions that may have occurred.

2.18. ABV Training will observe the sale of alcohol and conduct ‘spot questioning’ of
staff to ensure that they are complying with the requirements for the sale of alcohol
by retail under the Act. A log will be kept of any corrective actions taken, which may
include further training.

2.19. All bars will be closed in a phased manner across site. Once the main act is
on stage we will aim to close bars at appropriate times as the demand falls. This will
not be a pre-determined shut down but will be undertaken based on how busy each
bar is relative to the others.

2.20. All soft drinks sales will be conducted away from the main bar counter. This is
done for a number of reasons –
 If soft drinks are NOT sold on the main bar then it reinforces the fact
that no person under 18 years of age should have reason to
approach a bar counter as there is nothing there that they can
legitimately purchase;
 Soft drinks and water can be continued to be sold even when all bar
counters are shut;
 It makes soft drinks and water more easily available when bar
counters are busy.

3. Bar/cash Operations

3.1. There will be a number of public bars in operation for this event.

3.2. In addition to the SIA security personnel on the bars, there will be additional
personnel within the cash management team. They will also be able to call on the
assistance of the arena response teams where necessary and will be listed within
the schedule of SIA personnel.
64
 3.3. All the main bars at this event are using a cash system whereby members of the
public purchase drinks for cash directly at the counter.

3.4. A well-managed system also reduces frustrations for customers in the time they wait
to be served and so promotes a more relaxed and safer environment for all.

Signage
3.5. All signage clearly shows a “Challenge 21” logo as do all the lanyards worn by the
staff when they are serving.

3.6. There will be signage on each bar that clearly states the bar closing time.

4. Control of Illegal Sales

4.1. It is in our direct interest to control the illegal sale of alcohol on site as we lose every
penny spent with an illegal source.

4.2. The DPS will inform all event traders and instruct the event security that all trader
vehicles will be searched before entering a site to prevent large quantities of alcohol
being brought onto site for illegal sale.

4.3. Any amount deemed to be above that acceptable or reasonable for personal
consumption would be confiscated.

4.4. THE BAR PROVIDER will employ its own plain clothed staff to monitor all areas of
the site for illegal sales of any alcohol or any unacceptable products offered for sale.

4.5. We will work closely with the site security, police and trading standards to ensure the
best systems of prevention, detection and apprehension are maintained.

Appendix 22- Resident letter- to follow

Appendix 23 -Waste Management and Litter Plan- to follow

Appendix 24 -Sanitary and Washing Facilities Plan – to follow

Appendix 25- Event contractor list- to follow

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