Resume V Morris

Victoria Morris
972 Atlantic Ave. Apt E • Hoffman Estates, Illinois 60169 • 847-337-2937 • vamm05@sbcglobal.net
Education Northern Illinois University, DeKalb, IL

Master of Science - Educational Research and Evaluation – In Progress
University of Illinois at Chicago, Chicago, IL

Bachelor of Arts - Applied Psychology- 2012
Skills Qualitative and quantitative data analysis, Identify and gather appropriate resources, Program evaluation, Develop
strategies, Teach/Train/Instruct, Creative problem solving, Coordinate and arrange events, Ability to work in a
team structure, Manage social media initiatives, Transcribe research, Customer Service, Proficient in Microsoft
Office and multiple Learning Management Systems, SPSS
Certifications Lean Six Sigma, May 2013

Illinois Coalition Against Domestic Violence 40 Hour Training, October 2013
Experience
2016-Present Pearson Online Leaning Service, Elk Grove Village, IL
Retention Manager
 Analyze program data to look for positive and negative trends impacting student retention and use
information as driving force in communication with Academic Partner and to initiate change
 Collaborate with internal team to meet or exceed student retention program metrics each term and ensure
accurate annual budgeting and biweekly forecasting
 Complete all non-student facing and several student facing program responsibilities throughout student’s
path from admission to graduation
 Manage several internal transitions while maintaining high retention metrics
 Follow all process and timeline expectations for data entry and data management in student database
 Facilitate internal and external meetings, both in person and virtually to discuss student and program
information
 Serve as a consultant to partners while looking to understand the root cause of issues so best solution can be
implemented
 Confer with faculty, program directors, campus advisors and administrators to identify opportunities to
improve student experience and outcomes
 Provide training and mentorship to multiple cross-functional team members on programmatic and Pearson
processes and best practices
2015-2016 Pearson Online Leaning Service, Elk Grove Village, IL

Student Services Advisor
 Provided ongoing support to 400 plus students while consistently meeting and exceeding program metrics
 Acted as the student’s main point of contact during their program of study while connecting students with
campus resources
 Developed initiatives to identify and target at risk populations and reengage students in program
 Advised students on university policies and procedures
 Maintained accurate and complete student records
 Proactively contacted students by telephone and email to build and maintain relationships for retention
purposes
 Worked with Associate Directors to analyze new return rate and identify trends within data
 Facilitated team building activities and meetings to improve and maintain Student Advisor moral
 Create training topics for fellow Student Advisors
 Lead team initiatives throughout Student Services department to help the SSS team learn and use Veritas to
encourage proper knowledge of forecasting
 Collaborated with Program Coordinator and Academic Partner on Alumni projects
 Provided assistance in training new Student Service team
Victoria Morris Page 2
Experience – cont’d
2012-2015 Metropolitan Family Services, Chicago, IL
Case Manager for Healthy Families Program
 Identified community resources and effectively communicated for family recruitment and support
 Prepared monthly and quarterly reports for agency and state
 Handled emergency and crisis situations within target population subsequent to supervisor consultation
 Identified potential clients and communicate personally to enroll families into program through use of
technology
 Evaluated prospective families for program eligibility
 Lead collaborative initiatives to establish more efficient processes which could be used across the agency
 Developed and continued to assess written client service plans specifying goals to be achieved and services to
be pursued
 Provided supportive help through advocacy and case management for clients and families coping with
environment and interpersonal relationship challenges, behavioral disorders and cognitive disabilities
 Worked within contract, grant and program timelines and requirements
2012 Illinois African American Family Commission, Chicago, IL

Intern
 Created a College Success Handbook for students from urban communities to help academic achievers and
at risk learners obtain college degree
 Evaluated presentation materials for the Teen Driver Safety Program and made recommendations to keep
high school students engaged
 Participated in task force and other work group meetings aimed at improving the well-being of African
American families and communities
 Worked on various projects that monitored disproportionality and disparities facing African-American
children and families in healthcare, education and child welfare
2012 – 2013 Institute of Juvenile Research, Chicago, IL

Undergraduate Research Assistant
 Interviewed teachers regarding project goals
 Entered data and analyzed data integrity using SPSS
 Carried out qualitative analysis of interviews
 Completed reliability checks on transcriptions
2010-2012 Student Leadership Development and Volunteer Services, Chicago, IL

Office Aid
 Supported graduate assistants and associate director on developing new methods of student engagement
 Developed and maintained relationships with students throughout volunteer and leadership opportunities
and experiences
 Assisted colleagues and students through special-topic and skill-building workshops, conferences and
presentations
 Prepared and organized documents and materials as needed for meetings, conferences, workshops and events
 Arranged office schedules for student employees
Community/Volunteer Activities
2003 – Present
 Pearson BOLD (African American) Global Diversity & Inclusion Initiative – Elk Grove Village, IL- Founding
Member & Secretary
 Pearson Social Committee- Elk Grove Village, IL-President
 Willow Creek Community Church- South Barrington, IL- Event Volunteer
 Church In The Word, Elgin, IL- Multiple Ministries
 Student Development Services- Chicago, IL- Student Ambassador
 Phil’s Friends, Cancer Support , Roselle, IL - Volunteer
 Big Brothers Big Sisters of Metropolitan Chicago , Chicago, IL - Mentor
 UIC Colleges Against Cancer, Chicago, IL – Member
 Chicago Youth Program, Chicago, IL – Volunteer

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Victoria Morris

Education Northern Illinois University, DeKalb, IL

University of Illinois at Chicago, Chicago, IL

Certifications Lean Six Sigma, May 2013

2015-2016 Pearson Online Leaning Service, Elk Grove Village, IL

2012 Illinois African American Family Commission, Chicago, IL

2012 – 2013 Institute of Juvenile Research, Chicago, IL

2010-2012 Student Leadership Development and Volunteer Services, Chicago, IL

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