Assignment 1 - Case Study CISCO SERVICES
Assignment 1 - Case Study CISCO SERVICES
Assignment 1 - Case Study CISCO SERVICES
Assignment 1
Case Study: CISCO
SERVICES
I. POINT OF VIEW
For this case study, the main objectives for finding the right alternative
course of action for Cisco IT were: (1) to ensure predictable performance
and free up resources to support increased business demands; (2) to drive
innovation with new technology for Cisco teams and (3) to implement a
next-generation network infrastructure while keeping operational and
capital expenditures down.
V. AREAS OF CONSIDERATION (S.W.O.T.)
Table 1 below is the Areas of Consideration using S.W.O.T. analysis.
Collaboration and proactive approaches also hold risks; the risks that
the team-up may not be successful or may fail or being proactive may not
suit their current industry which could lead to more costs instead of savings.
Faced with the challenge on hand, Cisco IT knew the root causes of
their problem. Operating Expenses goes up as they grow, but devising a
strategy to augment the rise in their expenses was one of their strategic
plans to solve their predicament. Collaboration also holds risk; the risk that
the team-up may not be successful or may fail. In this world were
technological advancement are at its peak, the risk is also high when there
are investments at stake. It may either be a success or fail.
With today’s increase in user mobility, it’s more important than ever
for organizations to adopt a strategy on effective collaboration solutions to
maintain teamwork and improve productivity with their employees,
partners, suppliers, customers, and other third parties. Collaboration could
bring phenomenal benefits to organization, and it requires a network
optimized to achieve them. (Cisco 2017) The benefits are greater than the
costs. Rich Gore in his Cisco Blog entitled “A Wider View of Collaboration –
and its Benefits, 2015”, Gore (2015) discussed that, “Collaboration” usually
means “people working together productively by sharing voice, video, and
data”. Inside Cisco, the standard idea of Collaboration includes a lot of IT
Technology, like: all voice-based Unified Communication (that is, all IP
Telephony from hardware and software phones, and all Unity voicemail,
and all Contact Centers); all Video conferencing (from Jabber or WebEx
clients, video phones, desktop video, room TP, and immersive TP);all
streaming video like Cisco TV (IP/TV) for large multicast events; and
software clients like email, web sites and blog sites and document
repository sites, Jabber IM, voice and video, and WebEx voice, video and
data. But sometimes Collaboration means more. For example, Cisco IT likes
to say that we “enable people to collaborate with any device, from
anywhere, at any time” which really expands the scope of collaboration.”
(Gore 2015).
Collaboration as a strategy for Cisco IT would bring phenomenal
benefits to their organization, and it requires a network optimized to
achieve them. Being proactive will follow from this collaboration strategy
because there are greater chances of working productively together.
Table below shows the Action Plan/ Steps that must be taken in order to
achieve Cisco IT's goals/ objectives as mentioned above (Section V.
Objectives) through the alternative courses of actions to be undertaken.
Have Cisco Network Perform the bulk of the Cisco IT (design)/ Cisco
Optimization Service activities during the NOS
(NOS) in the design design and compatibility
and compatibility testing to stimulate
testing. internal production
environment prior to any
major upgrades to
enable Cisco IT to
leverage the deep
expertise and industry
knowledge of
experienced NOS
engineers.
Create internal Build the IaaS platform Cisco IT/ Cisco Services
process and foundation for the
improvements and delivery of applications,
structural changes in communications, and
the way services are virtual desktops.
requested, deployed
and supported.
X. CONCLUSIONS