SSRN Id2849769

International Journal of Management Sciences and Business Research, July-2016 ISSN (2226-8235) Vol-5, Issue 7
The Impact of Training and Development on Employees Performance and Productivity

"A case Study of Jordanian Private Sector transportation companies located in the Southern region of
Jordan. A particular reference is made to the Govern ate of Maan”.
Author Details: Mohammed Raja Abulraheem Salah ( PhD-Business Administration): Senior lecturer in
Administrative and Financial department, Maan University college, Al-Balqa applied University, Maan- Jordan.
ABSTRACT
The Success or failure of modern business organizations depends on the quality of their human resources.
Well trained and highly developed employees are considered as corner stone for such success. Hence the
purpose of the study was to investigate the relationship between training , development, training and
development and employees performance and productivity in selected Jordanian Private Sector
transportation companies located in the Southern region of Jordan. The study was based on set of
hypotheses that HOs: hypothesized no relationships between variables, while H1-H6 hypothesized the
existence of relationships between stated variables. A quantitative approach is used Relevant data was
collected through structured questionnaire. Subjects for the study consisted of 254 employees which
constituted 60% of the total target population of 420 people. 254 structured questionnaire were distributed
to employees on job location, 212 questionnaires were returned and only 188 were suitable for statistical
analysis. SPSS version 16 has been used to for data analysis. Both descriptive and inferential statistics were
used for data analysis. The statistical tools were aligned with the objective of the research. For this purpose,
frequency tables, percentages, means and standard deviations were computed and substantively interpreted.
Inferential statistics like Pearson product moment correlation coefficient (r) and linear regression were
used to determine if there is a significant positive relationship existed between the independent variables
(training and development) and dependent variables (performance and productivity). The findings indicated
that training and development were positively correlated and claimed statistically significant relationship
with employee performance and productivity. Analysis and interpretations were made at 0.05 level of
significance. The study concluded that training and development have important impact on employee
performance and productivity.
Therefore, it was recommended that effective training programs and carefully set development plans should
be provided to all employees to enable them to enhance their skills and upgrade their knowledge. Finally,
foreseeable future research can be conducted to cover other variables like (capabilities, involvement so on)
which might affect performance and productivity.
Keywords: Training, Development, Employees, Performance, Productivity, Transportation Companies.
1. Introduction
Present organizations are facing extensive competition, continuously changing technological and business
environment. Globalization and ever changing customer needs have added up more challenges on business
organizations. In order to meet these challenges organizations must train and develop their employees.
According to [1], current organizations should deal with training necessitates linked up with altering and
growing internationalization of industry, diverse national point of view and a varied workforce. So for this
purpose individuals are prepared with the right sort of aptitudes, information and capabilities to carry out
their allocated responsibilities and therefore training is considered to have a massive impact on
organizational efficiency. It is also noticed that more expense in training has led to more productivity. The
presence of organizations in a non-static environment forms a constant pressure to maintain superiority in
the marketplace. This prompts the need to constantly upgrade employee skills and knowledge and to
improve positive work-related attitudes [2]. The method most commonly used to attain these goals is
training and development. According to [3] and [4] the objective of training and development, as asserted by
them is to develop the skills and competences of employees to improve their performance; to help people
grow within the organization in order for the organization to meet its future human resource needs.
According to [5], training involves the use of formal and informal processes to impart knowledge and help
people acquire the skills necessary for them to perform their jobs satisfactorily, while development prepares
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employees for other positions in the organization and increases their ability to move into jobs that may not
yet exist. Development therefore is about preparing for change in the form of new jobs, new responsibilities,
or new requirements. Therefore, training and development is a necessary effort of a company to improve
quality and to meet the challenges of global competition and social change. Providing training and
development is one of the many roles of human resource management. This central role has been
recognized by many research studies, for instance [6] stressed that employees are a crucial and expensive
resource and in order to sustain effective performance, it is important to optimize their contribution to the
aims and goals of the organizations. He also went on to say that one major area of the human resource
management function of particular relevance to the effective use of human resources is training and
development. Within this context
training therefore involves skills acquisition, the process of teaching or learning of skill or job suggested.
Training involves an expert working with learning to transfer to them certain areas of knowledge or skill to
improve their current jobs. In support for that [7] made the following suggestions firstly: training is any
learning activity which is directed towards the acquisition of specific knowledge and skills for the purpose
of an occupation or task. Secondly: the need for training is as a result of demand of the job and demand of
the organization. [8] on the other hand, reviewed training as a systematic process of altering employee‟s
behavior to further organizational goals. It involves improving an employee‟s skill to the point he or she can
do the current job in away to improve organizational performance. Development, according to [9], is any
activity which is rather than present needs and which is concerned more with career growth than immediate
performance. The extent of development in an organization is to improve employee‟s conceptual and human
skills in preparation for a future job. It is concerned with teaching workers more general skills that will assist
them in career growth, thereby equipping them for the future. Manpower development or human resource
development According to [10], the existence of unskilled and or skilled humans that need training or re-
training to perform specific task in the society. In fact manpower development is focusing on turning out
human resource that is needed for effective performance in the organization. Others like[11] see human
resource management as the process that seeks to optimize an organizations usage of its human resource. It
requires an integrated approach that addresses multidimensional aspects of employees ranging from
enhancing technical and interpersonal skills to creative thinking and leaderships. Organization with high
productivity or performance levels have made manpower development an integral part of their business
culture.
Training and development therefore should be considered not only as opportunity for growth but investment
that yield overall returns and benefits to organizations and employees. According to [12], in contributing to
the overall goal of the organization, training and development processes are implemented as these benefits
will not just the organization but also the individuals making up that organization. For the organization,
training and development leads to improved profitability while cultivating more positive attitudes toward
profit orientation. For the individuals, training and development improve job knowledge while also helping
in identifying with the goals of the organization.
2. Statement of the Problem

The transportation companies referred to in this study are privately owned and they are committed to
provide efficient, reliable, unrivalled and quality transportation services to customers. The transportation
sector is considered as one of the most important sectors that has a major contribution towards the Jordanian
gross national product. Besides that, this sector employs large number of Jordanian citizens specifically in
the southern region of Jordan. Currently, employees in these Companies make many mistakes while
performing their tasks. These mistakes can affect the quality of transportation services offered to customers
and consequently the image of the organization. Managers also were ignorant and misinformed on the need
and importance of training and development of manpower in their companies. The success or failure of any
business depends on the quality of its human capital and, while it is widely recognized that training and
development play important role, there are still many concerns as to which kinds of training , development
and skills acquisition bring economic success. More importantly such training and development have to be
immediate, quantifiable and applicable to the job nature of these companies. Training and staff development
should assist individual performance to impact positively on organizational productivity both in the short

term and in the future. As asserted by [13] performance is associated with quantity of output, quality of
output, timeless of output, presence or attendance on the completed and effectiveness of work completed.
Otherwise, Where manpower resources development of an organization is not given the appropriate
attention, the implication could be poor organizational performance. [14] Was emphatic that the inability of
organizations to attain their goals was as a result of some of poor manpower development policies.
Consequently, it becomes necessary to determine how organizational performance can be influenced
through manpower training and development. Given the above, it becomes necessary to determine the
relationship between training, development, employee performance and productivity in Jordanian private
sector transportation companies located in the Southern region of Jordan. A particular reference is made to
the governate of Maan.
3. Purpose of the Study
The main purpose of this study was to investigate the impact of training and development on employee
performance and productivity in Jordanian private sector transportation companies located in the southern
region of Jordan. A particular reference is made to the governate of Maan.
4. Objectives of the Research
More specifically, the objectives were stated to:
1) Determine the impact of training on employees performance and productivity
2) Determine the impact of development on employees performance and productivity
3) Explore different methods of training and development that affect employees performance and
productivity
4) Recommend well structured training process that can be used to improve the training and
development at Jordanian private sector transportation companies located in the southern region of
Jordan.
4. Study Research Questions

The research questions include the following:
1) What is the relationship between training of staff and employees performance and productivity
employees?
2) What is the relationship between staff development and employees?
3) What is the relationship between training & development and employees performance and
productivity?
4) What are the most used methods of training and development that have effect on employees
performance and productivity?
6. Significance of the Study

Training and development is about managing and empowering people, the vital assets of any business or
firm. Human resource professionals act as a strategic partner with senior managers and leaders by aligning
training and development strategies and practices among others with overall organizational strategies that
contribute to an organization's smooth operations. Therefore, understanding human resource practices and
particularly Training and development enable managers to help employees perform better in the work and
keep them motivated. This in turn will strengthen individual and organizational performance and further the
organization's ability to meet its goals according to performance objectives and standards despite internal
and external challenges to the organization. The study becomes necessary because many organizations in
this contemporary world are striving to gain competitive edge and there is no way this can be achieved
without increasing employees' competencies, capabilities, skills etc through adequate training and
development designs. However, the study results will help the management to identify the challenges effects
of employees‟ training and development on organizational performance, hence determine the areas where
improvements through training and development can be done. It will also help the management in planning

for the development and implementation of effective and efficient training needs that will lead to increased
performance and productivity. It is hoped that, the findings of the study will be of great benefit to
researchers and scholars or anybody who have interest in this topic. Its findings, may lay a theoretical
framework for future empirical study on human resource management practices. This study may be a source
of inspiration to other scholars in developing a practical approach of operationalzing human resource
management practices.
7. Scope of the Study

It is commonly accepted that the human resource management function of any organization plays a crucial
role in the attainment of its goal. Quite a number of practices are undertaken in the human resource
management function to ensure the organization attracts and retains competent employees who in turn create
an important source of competitive advantage for a firm. The study was conducted to establish the
relationship between Training and development as human resource management function and their effect on
performance and productivity of Jordanian private sector transportation companies located in the southern
region of Jordan . There are many transportation companies but 6 companies were chosen for data collection
and the study was conducted to represent the private transportation sector. The target respondents involved
in this study were 188 employees selected randomly from these firms. Time, financial resources,
geographical representation of transportation companies and limited number of firms were important
constraints that affected the conduction of the study.
8. Literature review
Training and Development basically deals with the acquisition of understanding, know-how, techniques and
practices. In fact, training and development is one of the imperatives of human resource management as it
can improve performance at individual, collegial and organizational levels. As the process of „increasing
one‟s capacity to take action, organizations are now increasingly becoming particular with organizational
learning and therefore collective development. According to [15] training and development is beneficial not
just for the organization itself but also to the individual employees. On the one hand, training and
development leads to improved profitability and produce more positive attitudes toward profit orientation,
improves the job knowledge and skills at all levels of the organization, improves the morale of the
workforce and helps the employees identify with organizational goals. On the other, training and
development benefits individual employees through helping them make better decisions and effective
problem solving, assisting in encouraging and achieving self-development and self-confidence, helping an
employee a person handle stress, tension, frustration, and conflict, increasing job satisfaction and
recognition and moving the person toward personal goals while improving interaction skills [16]. The
following insights give a review of relevant literature in a accordance with focused points in this study:
8.1. Insight into Training

The importance of training as a central role of management has been recognized by many research studies.
According to [17], the recognition of the importance of training in recent years has been heavily influenced
by the intensification of competition and the relative success of organizations where investment in employee
development is considerably emphasized. Further researchers added that technological developments,
atomization, mechanization, changing environment and organizational change have gradually led some
employers to the realization that success relies on the skills and abilities of their employees, and this means
considerable and continuous investment in training and development [18] and [19]. Furthermore, the view
that human resource management concepts such as commitment to the organization and the growth in the
quality movement have led senior management teams to realize the increased importance of training,
employee development and long-term education. Such concepts require not only careful planning but a
greater emphasis on employee development [20]. Deep reading of literature considers training as the process
of improving the existing skills, knowledge, exposure, and abilities in an individual. According to [21],
training is an organized increase from the know-how skills and sensations needed for staff members to
execute efficiently in the offered process, as well as, to operate in underling situation. Moreover, training

also enhances the capabilities of panel of employees in very effective way by motivating them and
transforming them in to well organize and well-mannered, that ultimately affects the performance of
organization. [22] defines training as an indicator to enhance superior skills, knowledge, capabilities and
outlook of the employees that results in effective performance of the workers. However, he adds one more
thing, that is, training extends the production of the organization. In line with this is the believe that training
is important mean to improve the employees‟ productivity which ultimately affects the organization
performance and effectiveness [23].
Furthermore,[24] state that the most important impact of training on employees and organization
performance is improve the quality and quantity of organization‟s output, increase in the organization‟s
profitability, safeguarding the organization stability, minimizing the risk, decrease the organization cost and
expenses, improving the management of the organization and establishing the organization as national and
international entities. All these can be achieved through systematic modification and updating of behavior,
skills and abilities to effectively meet future employment aspects. According to [25], research shows that in
Europe, 44% of employees receive job-related technical skills training and 33% receive information
technology (IT) skills training. 18% of employees have undertaken sales related training in the past year,
while 25% have undertaken personnel development skills training, 21% management skills training and 15%
leadership skills development. Since training is seen as the most prevalent means for enhancing the
individual's productivity and communicating organizational goals to employees, it has to be systematic, well
planned and effective. For training programs to be effective, training needs must be identified first. Every
training is related to the specific needs of the organization and of the individual employees. It should be
launched only after the training needs are assessed clearly. The effectiveness of a training programs can be
judged with the help of training needs identified in advance. To identify the same, gap between the existing
and required levels of knowledge, skills, performance and aptitudes is to be specified. The problem areas
which could be resolved through training should also be identified. In the view of [26] training needs have
to be determined first. In this regard, a basic “communication-linking process” between both parties is
required. Training must be addressed in such a way that it covers the employees performance-development
needs and is in accordance with their job descriptions. Both the employee and the employer have to work
together in order to determine what the employees do not know. In addition to the previous arguments, [27]
supports a partnership approach between the employees and their companies in determining training needs,
as well as the involvement of the employees in setting up training goals. By being involved, employees will
not only support the training programs, but their morale will also be enhanced. Besides involvement and
participation; both company management and employee must hold shared and collective responsibilities in
the employee, training and development process. A After needs assessment, the training objectives must be
determined and properly formulated .i.e. who needs training and what training is needed. Then the training is
designed and implemented accordingly. Once training needs and objectives are identified, then training
programs must be carefully designed and implemented. In this stage, it is very important for the organization
to design the training very carefully, the design and implementation of the training should be according to
previously determined collective needs. Well designed training programs are more likely to get good results
and achieve organizational goals. In line with this is the argument of [28] who claims that according to
analysis of the existing literature of different studies that training program should be designed for each job
regard to individual, vocational and organization needs. Training programs are the incentives that all
employees need to improve their performance and capabilities, therefore increase organizational
productivity. Consequently, training should be formed, designed and implemented on the basis of
organization specific needs and objectives. Finally, to determine whether objectives are met or not, training
programs are subjected to overall evaluation. The evaluation system includes identifying participant
reactions to the training process, how much participants learned and how well the participants transfer the
training back on their respective jobs; if employees subsequent performance would be better than the
previous, then it can be said that the training has a positive impact(most of the time) on employees
performance otherwise not [29]. Careful review of literature confirms that the success of training programs
depends on the methods of training used by organization. Training methods most commonly used include:
on job training, off job training, orientation & induction, technical training programs, foundation training
programs refresher, training programs, health & safety training programs, promotional & advancement
training programs, remedial training programs and laboratory training programs. According to [30], training

and development training techniques are classified into behavioral or On-the-job (orientations, job
instruction training, apprenticeships, internships and assistantships, job rotation and coaching) and cognitive
or off-the-job (Lectures, computer-based training, games and simulations etc. These tend to influence
employees‟ performance and organizational competitiveness.
When selecting among training methods, the following factors must be considered as they highly contribute
to the effectiveness of training programs :such factors include: objectives of training, cost of training, time
of training, location of training, frequency of training, suitability of training methods, content of training,
delivery style, capability of application, trainer's capabilities and employees willingness to" learn and
apply". According to [31], the trainer‟s role is shifting from a simple role of providing skills to active
communicator, who makes an effort in achieving training as well as organizational objectives. Trainer plays
an important role in transferring the learning to work. The one of the barriers to convey the training to the
employees is “poor training content and delivery style”. Thus a good trainer is the one who has the skills to
conduct a training program more purposeful by setting an appropriate training objectives, capture the
attention of the audience and also deliver it in the best way so the employee can easily understand because
training objectives are considered as the „pillar‟ of training programs and lack of solid objectives leads to
failure of training programs. To conclude, the benefits of well maintained training programs can be summed
up as: Improves morale of employees, training helps the employee to get job security and job satisfaction.
The more satisfied the employee is and the greater is his morale, the more he will contribute to
organizational success and the lesser will be employee absenteeism and turnover. Less supervision, a well
trained employee will be well acquainted with the job and will need less of supervision. Thus, there will be
less wastage of time and efforts. Fewer accidents, errors are likely to occur if the employees lack knowledge
and skills required for doing a particular job. The more trained an employee is, the less are the chances of
committing accidents in job and the more proficient the employee becomes. Chances of promotion,
employees acquire skills and efficiency during training. They become more eligible for promotion. They
become an asset for the organization. Increased productivity, training improves efficiency and productivity
of employees. Well trained employees show both quantity and quality performance. There is less wastage of
time, money and resources if employees are properly trained [32].
8.2. Insight into Development

The focus of human resource development is on developing the most superior workforce which helps the
organization for successive growth..This can only be achieved through proper and systematic
implementation of employee training and development programs. Employees are always regarded with
development in career-enhancing skills which leads to employee motivation and retention. There is no doubt
that a well trained and developed staff will be a valuable asset to the company and thereby will increase the
chances of their efficiency and effectiveness in discharging their duties. Training is a learning experience
which has a capacity to make positive changes and reach up to the desired objectives of the organization. It
improves the ability of the employee to perform the job efficiently and with excellence [33]. Development,
on the other hand means those learning opportunities designed to help employees to grow. Development is
not primarily skills oriented. Instead it provides the general knowledge and attitudes, which will be helpful
to employers in higher positions. Efforts towards development often depend on personal drive and ambition.
Development activities such as those supplied by management development programs are generally
voluntary in nature. Development provides knowledge about business environment, management principles
and techniques, human relations, specific industry analysis and the like is useful for better management of a
company [34]. Development programs are regarded as specific framework for helping employees to develop
their personal and professional skills, knowledge, attitudes, behavior and consequently improve their
abilities to perform specific task in the organization.
[35] is of opinion that manpower development could be seen as organization specific. This is because it is
largely a function of organization manpower needed or job specification. It is adoption of the human
resource available in the country to the need or objectives and orientation of a given organization. In fact
manpower development focused on turning out human resource that is needed for effective performance in
the organization [36]. It is geared towards updating workers with new techniques or skills associated with
the performance of their jobs [37]. According to [38] manpower development methods includes under study,

job rotation, self-development and self-assessment. Under-study is good for succession planning because it
allows smooth transition of work when one officer leaves a schedule or the organization. Job rotation
involves workers moving from one schedule to the other within the same organization to allow for
competence on all spheres of work while self-development means a personal desire to improve through an
individual‟s attempt to embark on study and practical experience that are independent of an organization‟s
role and contribution. Self-assessment means personal identification of strength and an attempt to improve
and build current efforts for a more fulfilling corporate movement.
Other methods of manpower development include orientation, on–the-job training, in service training,
committee/work group method, vestibule training method and apprenticeship, coaching/understanding, job
rotation, committee membership, special assignment, programmed instructions, simulation, special course,
professional bodies membership, business games and part- time programs [39]. Further methods of
employee development include: career planning, mentoring, job training, and proficiency courses such as
technical courses and professional certifications to improve the current and future job performance of
employees. It also involves existence of a cordial atmosphere in organizations that encourage employees to
add value to themselves to enhance their current and future goal attainment in a cost effective ways. No
matter what method of employee development is used; what counts is that employee development programs
should be designed to meet specific objectives, which contribute to both employee and organizational
effectiveness. Within this context, there are several steps in the process of management development which
ought to be mentioned. These steps includes reviewing organizational objectives, evaluating the
organization‟s current management resources, determining individual needs, designing and implementing
development programs and evaluating the effectiveness of these programs, measuring the impact of training
on participants quality of work life and finally, providing effective feedback that lists the overall returns and
benefits on employees and organization. Human resource management is an area that needs to be creative in
designing and running employees development programs. [40] suggested that if the training and
development function is to be effective in the future and yields all expected returns, it will need to move
beyond its concern with techniques and traditional roles. He describes the strategic approaches that the
organization can take to training and development, and recommends that the choice of approach should be
based on an analysis of the organization‟s needs, management and staff attitudes and beliefs, and the level of
resources that can be committed. This more strategic view-point should be of use in assessing current efforts
as well as when planning for the future.
8.3. Insight into Training and Development
Vast amount of published research has highlighted the types of relationship that exists between training,
deployment and common organizational measures like performance, productivity, competitive edge and
effectiveness. In this study, the researcher concentrated more on the ties and links in between that brings
together the concepts of training and deployment and then determines the impact of these combined
concepts on performance and productivity. According to [41], training and development should be seen not
only as the thread that ties together all human resource practices, but also as the instrument for establishing
and signaling when and how work practices should change. In other words, employees should take on the
role of organizational change agents. To be effective in this role, the human resource manager will need to
create a framework for making human resource decisions based on Accra Polytechnic vision and strategic
plan. In line with the above is that, training helps an individual learn how to perform his present job
satisfactorily which involves developing the individual or employee for a future job and growth of the
individual in all respects. In short, development complements training because human resources can exert
their full potential only when the learning process goes far beyond simple routine [42].
When brought together training and development is considered as very essential part of the human resource
department in any organization. [43] claims that training is the process of teaching, informing, or educating
people so that they may become as well qualified as possible to do their job, and become qualified to
perform in positions of greater difficulty and responsibility. The staff in an organization is trained in
different areas so that they become efficient in performing their activities. In service training is provided to
employees so that their performance in the job increases as well as equips them to hold the responsibilities
well. This training provides a development and growth for the individual through acquiring new core

competencies and capabilities. From the above literature reading one can easily extract the existence, linkage
and depth of relationship between training and development and employees performance. In his research
[44] states that, there exist a relationship between training and development and employee performance.
Training is the method of learning new things through education, practice and experience. While
development will make the employees to have more awareness and readiness regarding the requirements and
requisites of expected future jobs and hence prepare them effectively that is develop them in away to be
mature enough to contribute to the achievement of organizations goals.
Recent research papers, such as [45] concluded that, training and development are indispensable strategic
tools for effective individual and organization performance, thus, organization are spending money on it
with confidence that it will earn them a competitive advantage in the world of business. However, for any
organization to achieve its stated goals and objective in this competitive world, adequate and relevance
training and development of staff cannot be over emphasized. Organization are expected to identify training
need of its employees and design training programs that will eventually help to optimally utilize their
workforce towards actualization of organization objective [46].
Deep reading of literature on the subject of training and development has made the researcher to notice that,
some people still cannot differentiate between training and development and therefore approach this issue
with same mentality. This of course deprive the organizations from benefiting from training and
development returns. This argument is supported by the work of [47] in which they said that training and
development may probably mean the same thing to a lot of people because they both lead to the
improvement of an individual productivity in an organization but there are some significant differences.
Training means to educate someone normally, mainly by instruction, drill, and discipline. It is regarded as
applying principally to the improvement of skills and hence to learning how to perform specific tasks. In
contrast, development emphasizes an unfolding process of bringing to an advanced state; significant
consequence of continuous growth, progress and innovativeness. In combining training and development
organizations may benefit in so many ways: for example researchers like [48] observed the usefulness of
training and development in an organization and identified the functions of training as follow: it increases
productivity; improves the quality of work; enhances skills, knowledge, understanding and attitude;
engenders the use of tools and machine; reduces waste, accidents, turnover, lateness, absenteeism and other
overhead costs; eliminates obsolesce in skills, technologies, methods, products, capital management;
enhances the implementation of new policies and regulations; prepares people for achievement, improves
manpower development and ensures the survival and growth of the enterprise. Training and development
helps in optimizing the utilization of human resource that further helps to achieve the organizational goals as
well as their individual goals. Training and development helps to provide an opportunity and broad structure
for the development of human resources' technical and behavioral skills in the organization. It also helps the
employees in attaining personal growth. Training and development helps in increasing the job knowledge
and skills of employees at each level. Training and development as a unified concept helps to expand the
horizons of human intellect and an overall personality of the employees. Training and development is the
framework for helping employees to develop their personal and organizational skills, knowledge, and
abilities. The focus of all aspects of human resource development is on developing the most superior
workforce so that the organization and individual employees can accomplish their work goals in service to
the general public [49]. According to [50] Investing in training and development is imperative for any
organization, which will certainly realize a return on investment in training and developing their workers.
Those who neglect this important aspect of human resource management are bound to suffer major
consequences of falling behind in today‟s competitive marketplace; that is to say When companies fall
behind in the training and development of their human resources, they are prone to fall behind in countless
other ways as well.
Despite the above mentioned benefits; and in reality many of used training and development programs do
not yield their expected returns. The practical explanations for failure may include the following : [51]
points out that many employers are opposed to training and development initiatives because they assume
that the responsibility for training people to be workers falls on the school system, not on firms. In addition,
they consider that it is the responsibility of the employees to learn how to do their job so that they are hired.
Furthermore, they regard training and development programs as an expense which it is difficult to convince

shareholders to approve. According to the perspective of the researcher, if aligned with the goals, mission
and objective of the organization, and supported by both the employer and the employee, training,
development and education programs delivered the right way and at the right time provide substantial
returns for the employer in terms of increased productivity, knowledge, loyalty and profit. Other reasons of
failure are outlined in the studies of [52] and [53], according to these studies the first reason identified for
the failure of training and development program stems from the training objectives not being aligned with
the business needs. If the root of the problem of poor performance, for instance, it is related to factors such
as reward systems, job design and motivation, which are not related to training, training will be pointless.
Secondly, in the absence of objectives to provide direction and focus, training will certainly not succeed.
Training and development should include a focused process that allows the employee to ponder desired
results. Objectives afford important direction and focus for learning the final product, which is a change in
job performance. Thirdly, perspective researchers also hold that when training is too expensive if compared
to its short-term return on investment, then companies may consider it a failure and, therefore, unacceptable.
However, the long-term pay-off may be rewarding. Fourthly, training will be worthless if the participants
regard the training program as a mere event without any change to their behavior. Whenever training is
considered as a single event, the chances of behavior change are slim. Fifthly, training is also likely to fail if
participants are not held accountable for the results. Generally, employees are not held accountable for the
use of the contents of their course in the workplace. Unless they are held accountable, no change will occur
in their behavior. Sixthly, f the conditions are not conducive to learning, the training efforts will have been
in vain. In this instance without the support of line management training will also fail. When there is no
support from direct managers and supervisors, the employees will resist implementing the new skills and
knowledge acquired during the training course. Management involvement is crucial to the learning process.
Another reason for the failure of training and development occurs when the company fails to isolate the
effects of training and development. However, other factors rather than training may influence performance.
Thus, the advances directly related to training must be isolated. If not, some training programs clearly
noticeable as impacting on the bottom line may be discarded as irrelevant. For the success of a training
program, top executives‟ commitment is critical. Top management will not only allocate resources but, for
the training and development to succeed, will also participate in the design of the process. Lastly, training
and development will be unsuccessful if there is a failure to provide feedback and use information about
results. If the company fails to evaluate training by providing feedback, employees will not be able to know
about their progress, nor facilitators to understand the success of their programs.
Still these causes of failure can be prevented or at least reduced. [54] suggested set of desirable techniques
and models which may prevent the failure of a training program. The study concluded that the organizations
should choose those models of training and development that successfully fit into the organization s culture.
Needs of training and essential business skills should be carefully assessed. Then appropriate managerial
techniques as well as the comprehensive plans or models should be implemented for the effective training
and development program in order to motivate the employees, reduce the performance gaps and achieve the
organizational goals effectively.
8.4. Insight into Performance and Productivity

Training and development plays an important role in human resource development to achieve both
objectives of the individuals and the organization. Training and development is said to have significant
impact on employees performance as well as organizational performance. In general, the term performance
is a broader based concept which includes effectiveness, efficiency, economy, quality, consistency behavior
and normative measures. According to [55], the definition of performance is the achievement of specific
task which is measured against predetermined standards of accuracy, completeness, speed and cost. He also
added that, in an employment contract, performance is considered to be an achievement of the employee
commitment that releases the performer from all liabilities that is designed under the contract. Efficiency
and effectiveness are major components of performance, which can be emphasized through training and
development to increase performance of individual .

Organizational performance on the other hand can also be defined as the organization's ability to attain its
goals by using human resources in an effective and efficient manner. Hence the success or failure of
business organizations depends on employees performance. According to [56], effective employee training
leads to the following benefits: an increase in quality goods and services as a result of potentially fewer
mistakes. Consequently, accuracy, effectiveness, good work, safety practices and good customer service can
be expected. An intelligent and well-trained workforce is central to both productivity and the success of an
organization. Organizations can save money by retaining valuable employees: the costs of recruitment and
training of new entrants can be avoided due to lower levels of employees turnover. In line with this theme, is
the work of [57] in which they said that, training giving to employees will results in increasing the level of
satisfaction of their current jobs. This according to them underlines the needs of company to concentrate on
building employee capability and development to achieve job satisfaction.
Productivity can be defined as an overall measure of the ability to produce a good or service. More
specifically, productivity is the measure of how specified resources are managed to accomplish timely
objectives as stated in terms of quantity and quality [58]. Training and development can be regarded as the
major factor in the creation of employee human capital, which determines the long-term productivity of an
employee‟s behavior [59]. Similar to this is the study of [60] in which he examined the role of training and
development as a prominent determinant for improving human resource productivity. He employed
questionnaires and personal interview with human resource managers; and training and placement officers.
He found in his study that training and development plays a very important role in improving the
productivity of human resources. Other researchers like [61] observed the usefulness of training and
development in an organization and identified the functions of training as follow: it increases productivity;
improves the quality of work; enhances skills, knowledge, understanding and attitude; engenders the use of
tools and machine; reduces waste, accidents, turnover, lateness, absenteeism and other overhead costs;
eliminates obsolesce in skills, technologies, methods, products, capital management; enhances the
implementation of new policies and regulations; prepares people for achievement, improves manpower
development and ensures the survival and growth of the enterprise. Furthermore [62] were of the opinion
that effective training would not only equip employee with most of the knowledge and skills needed to
accomplish jobs, it would also help to achieve overall organization objectives by contributing to the
satisfaction and productivity of employee. Sometimes, the above argument may not stand correct. Here
researchers like [63] is of the view that an organization may have employees with the ability and
determination, with appropriate equipment and managerial support yet productivity could still fall below
expected standards. This missing link is often caused by the lack of acquisition and by extension utilization
of adequate skills and knowledge as well as positive work attitude by employees, which are normally
acquired through effective mechanism of manpower training and development. Absence of such staff
training and development programs in an organization often manifests tripartite problems of incompetence,
inefficiency and ineffectiveness and consequently negatively contributing to individual and firms activities.
A note worth mentioning in this respect is that [64] postulates that training and development is not
exclusively reserved for newly recruited staff but also it is a necessity for the older employees. Therefore,
for the purpose of enhancing individual performance, it is important that training and development be made
a continuous process that should last through an employee‟s entire working life. The presence of a
continuous training and development according to [65] can solve a variety of manpower problems which
militate against optimal productivity and performance. These problems include needs to: increase
productivity and efficiency, improve the quality and quantity of work, Boost employees‟ morale and
organizational climate, implement new or changed policies or regulations, ensure the survival and growth of
the organization, develop new skills, knowledge, understanding and attitudes, provide for succession plan
and ensure continuity of leadership, prevent skill obsolescence and cope with the new technological
advancement, use correctly new tools, machines, processes, methods or modifications thereof, reduce waste,
accidents, turnover, lateness, absenteeism, and other overhead costs and bring incumbents to that level of
performance which meets "100 percent of the time" the standard of performance for the job. Therefore, one
can conclude that training provide adequate criteria to an individual to perform better in a given task and
subsequently contributes to the firm performance. Highly developed, intelligent, flexible, skilled, competent,
effective and well trained workforce is central to performance, productivity and the success of organizations.

9. Research Theoretical Framework
General human capital theories support the tendency towards investment in training and development
because such investment is considered very beneficial for the performance and productivity of employees,
and performance of the organization as a whole. The research framework in this study is drawn graphically
based on the grounds of literature review that the researcher has carried out. Here it is theorized that the
independent variables, training and development had a positive effect on the dependent variables
performance and productivity of employees, and on performance of the organization as a whole.. Figure (1)
below shows the research framework of this study.
Independent Variables Dependent Variables

(IVS) (DVS)
(IVs)
Training
Employees Performance
Development
Employees Productivity
Training & Development
Figure (1): Research Theoretical Framework
10. Hypotheses of the Study

Hypothesis development is very important because acceptance and the rejection of hypothesis show the
significance of the study. On the basis of literature review and the above theoretical frame work the
hypotheses of this study are taken as follows:
Set One hypotheses
Ho:"There is not a significance relationship between employees training and employees performance ".
H1: "There is a significant relationship between employees training and employees performance ".
Ho: "There is not a significance relationship between employees development and employees performance ".
H2: "There is a significant relationship between employees development and employees performance ".
Ho: "There is not a significance relationship between employees training & development and employees performance
".
H3: "There is a significant relationship between employees training & development and employees performance ".
Set Two hypotheses
Ho:"There is not a significance relationship between employees training and productivity ".
H4: "There is a significant relationship between employees training and productivity ".

Ho: "There is not a significance relationship between employees development and productivity ".
H5: "There is a significant relationship between employees development and productivity ".
Ho: "There is not a significance relationship between employees training & development and productivity ".
H6: "There is a significant relationship between employees training & development and productivity ".
11. Research Methodology
11. 1.Research Design
This study utilized the survey research design method and quantitative approach is used. For this purpose,
structured questionnaires were used as the survey instrument. The quantitative research is that which tries to
find answer to a question through analysis of quantitative data, i.e., the data shown in figures and numbers.
Generally speaking, quantitative research gives the researches the opportunities to interact and gather data
directly from their research participants to understand a phenomenon from their perspectives. In this case the
logic of using this approach is to maintain real life references and phenomena regarding the impact of
employees training and development on employees performance and productivity. In addition to that the
chosen method is known for its economies in terms of time and resources. Finally, the employment of
quantitative approach is compatible with the study problems and its questions; and it enables the current
study to reach and collect empirical evidence from a wider group of population.
11. 2.Target Population
According to [66], a “population” relates to the entire set of data that is of interest to the researcher, and the
“target population” refers to the group of people or objects from which the sample should be taken. Because
it is not feasible to collect data for the entire statistical population, a sample, which is a representative of the
population, was drawn from the employees of transportation companies. Based on that, the target population
is 420 people, and it includes all full time employees of the Jordanian private sector transportation
companies located in the southern region of Jordan. The population comprise managers, technical officers,
supervisors, administrative staffs, secretaries, archives, accountants, logistics staffs and office assistants,
drivers and support staff were targets of the study. The target population characteristics is summarized as
shown in table (1).
Table(1): The Target Population Characteristics
Sequence Name of Population Percentage %
Transportation
firms
1 A 102 24
2 B 90 21
3 C 76 18
4 D 66 16
5 E 58 14
6 F 28 7
Total (A-F) 420 100
Source: Prepared by the researcher 2016
11. 3.Study Sample Size
Sample size is referred to the appropriate number of respondents chosen for the study, and it is extracted
from the total target population of employees working for these companies. From the above target
population a sample of 60% of the respondents was selected from within each company in proportion that

each company bears to the study population. Therefore, the sample size of the study reached to 254
respondents. This translates to 60% of the study population and has sufficiently surpassed the minimum
threshold sample size of 10% suggested by [67] 30% is considered acceptable by [68] and [69] and a sample
size of 30 (sampling at least 10% of the target population) for a small population as proposed by [70].
Calculation of representative sample given the target population is shown in table(2).
Table(2): Calculation of Representative Sample

Sequence Name of Frequency Sample Ratio Sample Size
Transportation
Companies
1 A 102 0.60 62
2 B 90 0.60 54
3 C 76 0.60 46
4 D 66 0.60 40
5 E 58 0.60 35
6 F 28 0.60 17
Total (A-F) 420 0.60 254
Source: Prepared by researcher 2016
10. 4.Research instrument
In this study two instruments are used for the collection of relevant data:
11/4(a): Primary Data : primary data is collected through the use of well structured questionnaire that
contain relevant questions regarding training, development, employee performance and productivity in these
companies. The questionnaire used to allow the response of the respondents in a standard direct way,
unbiased approach and objective oriented. The use of questionnaire provides the information to be presented
in a numeric way. Despite of questionnaire method benefits; questionnaire method has several limitations,
for example lackadaisical attitude of respondents, non-attendance and lack of cooperation. This instrument
of research is referred for external judgment to ensure validity. The questionnaire comprises five sections:
Section(1): comprising eight(8) items seeking demographic data such as gender, age, nationality, education,
occupational status or category, experience and income.
Section(2): consist of ten(10) items which sought to collect information about the impact of training
methods on employees performance and productivity.
Section(3): consist of twelve (12) items. which sought to collect information about the impact of
development methods on employees performance and productivity.
Section(4): consist of three(03) items requesting information about employees performance.
Section(5): consist of eleven(11) items requesting information about employees productivity. Instrument
Items in Sections ( 2-5) are shown in table (3).

Table(3) : Instrument Items For Seeking Information
Training Methods Development Methods

Section Item Description Section Item Description
# #
1 On Job Training 1 Formal Education Programs
2 Off Job Training 2 Behavioral & Self assessment
Programs
3 Orientation & Induction 3 Enrich Job Experience
4 Technical Training Programs 4 Scheduled Effective Feedback
5 Foundation Training Programs 5 Train The Trainers Programs
6 Refresher Training Programs 6 Enhancement & Job Satisfaction
Program
2 7 Health & Safety Training Programs 3 7 Effective Participation in Setting
Development Programs
8 Promotional & Advancement 8 Career Development
Training Programs & Progression Programs
9 Remedial Training Programs 9 Development Of Leadership
Traits
10 Field Training Programs 10 Membership Of Work &
Professional Committees
11 Simulation & Special
Assignments
12 Job Rotation & Challenging Job
Transfers
Performance Productivity
Section Item Description Section Item Description

# #
1 Result –Oriented Measures 1 Improved Quality:
( Criterion –Based): a) Project
a) Effectiveness b) Products
b) Efficiency c) Service
c) Economy
d) Quality
2 Relative-Normative Measures: 2 Less Defects, Failure &
a) Concepts Malfunctions
b) Instruments
c) Applications
4 3 Predetermined Standards: 5 3 Reduction of Staff Turnover &
a) Accuracy Absenteeism
b) Completeness
c) Cost
d) Speed
4 Minimum Control and
Supervision needs
5 Opportunity For Growth &
Progress
6 Improved Employees Behavior
7 Competitive Edge Attainment
8 Good Customers Service
9 Waste Reduction
10 Improved Working Conditions
11 Improved Company Image
11/4(b): Secondary Data : secondary sources include all relevant available data that have been prepared,
collected, and analyzed by others which include research publications, periodicals, essays, standard records,
evaluation reports and other relevant documentaries.

11/5 Validity and Reliability
According to common knowledge research principles an instrument is valid if it measures what it is

intended to measure and accurately achieves the purpose for which it was designed. To ensure validity of the
instrument, face, and content; the questionnaire was given to professionals for judgment, appropriateness
and over all evaluation. Reliability, on the other hand relates to the consistency of collected information. In
order to maintain the reliability of the instrument used a pilot study was carried out on a sample of forty five
(45) employees of Jordanian private sector transportation companies located in the southern region of Jordan
. The responses of respondents were scored and the result of the reliability test was 0.821 showing that the
instrument used in this study is regarded as sound, consistent and reliable.
11/6 Data collection
The numbers of questionnaires distributed to the respondents is 254, which account to 60% of the total
target population of 420 people. The total number of returned questionnaires is 212. Returns were subjected
to a careful checking and 24 questionnaires were excluded and regarded as unsuitable for statistical analyses
because they do not meet the conditions and criteria of answering and filling the questionnaires, therefore,
the total number of useable returns is 188. None response is 42 and it was assumed that the non-respondents
were either unwilling to cooperate or simply not interested in the survey. Summary of distributed, returned,
useable, non responses questionnaires are shown in table (4).
Table (4): Summary of Distributed, Returned, Useable, Non responses Questionnaires
Condition Distributed Returned Useable Un- Useable Non -Response

Questionnaires Questionnaires Questionnaires Questionnaires
Number of Number % Number % Number % Number % Number %

employees 254 100 212 83 188 74 24 9 42 17
11/7 Procedures
The empirical data for the study were collected through a well-structured questionnaire ( with 36 items) ,
which was distributed among the employees of Jordanian Private Sector transportation companies located in
the Southern region of Jordan. Simple instructions and assistance were given on how to correctly fill in the
questionnaires and confidentiality of information is assured. The scoring of responses is carried out as
follows:
Section (1): No scores were attached (i.e. bio- data)
Sections(2-3-4-5): Contain both independent and dependent variables. Respondents were required to
provide their rating on their perception using a Five point Likert scale (5-Strongly Agree, 4-Agree, 3-
Undecided, 2- Disagree,1- Strongly Disagree). This scale best describes the extent to which the respondents
agree with each items in the questionnaire. The mean rating of response to questionnaire items is shown in
table (5).

Table (5): Mean Rating of responses to questionnaire items
Response Category Abbreviation Points Bounding Unit
Strongly Agree (SA) 5 4.50 - 5.00

Agree (AG) 4 3.50 - 4.49
Undecided (UN) 3 2.50 - 3.49
Disagree (DI) 2 1.50 - 2.49
Strongly Disagree (SD) 1 1.00 - 1.49
In order to ensure completeness and logical consistency of responses, data editing was carried out each day
by the researcher. Identified mistakes and data gaps were rectified as soon as possible. Once editing was
done with, the data were analyzed using quantitative techniques. Data analysis was done using Statistical
Package for Social Sciences (SPSS Version16). The use of this package is made with the intension to
produce both descriptive and inferential Statistics. The summary of result was presented using frequency
distribution and percentages, which was used to determine the proportion of respondents choosing the
various responses. Tables, charts and graphs can be used to ensure easy understanding of the analyses.
Inferential Statistics such as Pearson Correlation, and Linear Regression statistical model were used to
identify and evaluate the causal relationship between dependent and independent variables and to test the
hypotheses of the study.
12.Data Analysis and Main Findings
12.1 Respondents Demographic Profile

Table 6: Frequency Distribution For Respondents Demographics
Sequence Demographic Frequency Percent Valid Cumulative

Percent Percent
item
1 Gender
Male 170 90.42 90.42 90.42
Female 18 09.58 09.58 100
Age
less than 20 16 08.51 08.51 08.51
2 21-30 54 28.72 28.72 37.23
31-40 64 34.04 34.04 71.27
41-50 42 22.34 22.34 93.61
above 50 12 06.38 06.38 100
Marital Status
Married 126 67.02 67.02 67.02
3 Not Married 42 22.34 22.34 89.36
Engaged 20 10.64 10.64 100
Nationality
Jordanians 117 62.23 62.23 62.23
4 Syrians 20 10.63 10.63 72.86
Iraqis 10 05.32 05.32 78.18
Sudanese 14 07.44 07.44 85.62
Yeminis 12 06.38 06.38 92.00
Asians 14 08.00 08.00 100
Education Level
Primary 22 11.70 11.70 11.70
5 Secondary 128 68.10 68.10 79.80
Diploma 21 11.17 11.17 90.97
Bachelor 12 06.38 06.38 97.35
H. Diploma 3 01.60 01.60 98.98
Masters 2 01.10 01.10 100
Occupation Status
CEOs 6 03.19 03.19 03.19
6 Operation Manger 12 06.38 06.38 09.57
HR. Mangers 6 03.19 03.19 12.76
Supervisors 12 06.38 06.38 19.14
Support Staff 24 12.76 12.76 31.90
Other Workers 128 68.10 68.10 100
(Drivers)
Experience
1-3 years 35 18.61 18.61 18.61
7 4-6 years 42 22.34 22.34 40.95
7-10 years 60 31.92 31.92 72.87
above 10 years 51 27.12 27.12 100
Monthly Income
Below 399 55 29.25 29.25 29.25
8 400- less than 599 72 38.29 38.29 67.59
600-less than 799 30 15.95 15.95 83.49
800-lessthan 999 19 10.10 10.10 93.59
above 1000 12 6.41 6.41 100
Total -- 188 100 100 100

Table 6 above gives the following statistical demographic indications:
a) With respect to Gender, table 6 indicates the gender allocation of the sample of respondents from
Jordanian Transportation companies at which the research was conducted. As can be seen from the
table above the representation of male is 170(90.42 %) and female representation is 18(9.58%). The
explanation for this tendency is that, the natures of transportation jobs ( specially long distance
driving) does not suit females because driving jobs normally done by men drivers and normally stay
remote from their homes or place of residence. In addition to that, the Jordanian culture and
traditions do not allow Women to work in male dominated companies and a void them working in
such harsh working conditions.
b) With respect to Age, table 6 indicates that the majority of participants age is between 31-40
(34.04%); then comes the age between 21-30(28.72%);then the age between 41-50(22.34%); next
comes the age less than 20(08.51%) and above 50(06.38%). Careful analysis of age distribution
shows that, these companies prefer to employee young able bodies because the nature of work
requires people that have stamina and take the burden of heavy load jobs. There has been an ongoing
debate as to whether a young work force could positively affect productivity in a company.
According to [71] this group of employees are “independent entrepreneurial thinkers who relish
responsibility, demand immediate feedback, and expect a continuous sense of accomplishment.”
They are regarded as the drivers of firms profitability and therefore, they are essential to the growth
of every company.
c) With respect to Marital Status, table 6 indicates that married workers 126(67.02%); not married
42(22.34%); and engaged 20(10.64%). The Classification of majority of respondents as married
benefited this study in that, the respondent took serious interest in the survey by filling and returning
these questionnaires to the best of their ability because they connected this study on training and
development with potential increase in financial rewards and improvement in their social status.
d) With respect to Nationality, table 6 indicates that the majority of respondents were Jordanian
citizens 117(62.23%); while other nationalities 71(37.77%). These percentages indicate that these
companies meet labor law requirements regarding the employment of Jordanian citizens and the
accepted proportion of expatriates working in these companies (Jordanization of Jobs).
e) With respect to Education, table 6 indicates that most respondents had secondary
education128(68.10%); primary education 22(11.70%); while minority of the rest of respondents 38
(20.20%) hold higher degrees ranging from diplomas to masters. The findings give clear indication
that these kinds of jobs do not require highly educated people; and technical expertise is required to
handle tasks and responsibilities assigned to them.
f) With respect to Occupational Status, table 6 indicates that the majority of employees are drivers
128(68.10%) assisted by 24(12.76%) support staff ; supervised by 12(06.38%) supervisors; and
managed by 12(06.38%) middle management, human resource managers 6(03.19) and top
management CEOs 6(03.19) . These analysis give clear indication that the type of structure used in
these companies is hierarchal one and the majority of employees are found in the lower level of the
hierarchy.
g) With respect to Experience. table 6 indicates that the majority of employees 60(31.92%) have
between 7-10 years of experience; 51(27.12%) respondents have above 10 years of experience;
42(22.34%) respondents have 4-6 years of experience and only 35(18.61%) respondents have 1-3
years of experience. Analyzing this pattern of experience give clear indication that the experience of
those workers in the transportation industry goes beyond 10 years. Findings on the years of
experience suggested that these companies have high level of staff retention. This is in line with [72]
findings that the human resource manger has encouraged hard work and more employee retention in
the company. The company also has a salary and bonus structure based on employee longevity and
performance. Despite claims made by the company, there are other factors, which can encourage
employees to stay long in the company. The work environment, qualities of relationships that
employees create are all factors that motivate employees to say on in a company. Fear of the
unknown also plays a key role as employees are not sure as to what awaits them in their new job.

h) With respect to income, table 6 indicates that the majority of employees 72(38.29%) earn between
400-599 (JD) per month; 55(29.25) earn below 399(JD) per month; 30(15.95%) of respondents earn
between 600-799 (JD) per month;19(9.6%) of respondents earn between 800-999 (JD) per month;
and finally 12(6.41%) of respondents earn above 1000 (JD) per month. Careful insight into these
levels of earnings show that the level of income is still low compared to the same industry in
neighboring countries; that‟s why management of these private companies need to reassess their pay
structure or provide a system of extra rewards which might balance out these difference.
12.2 Reliability Analysis
This part presents the background information of the respondents; findings of the analysis are based on the
objectives of the study that identifies the impact of training and development on employee performance and
productivity. The study targeted a sample size of 254 respondents and from which188 questionnaires were
considered as relevant for statistical analysis reaching a response rate of 74%. This response rate was
satisfactory to make conclusions on the effect training and development on employee performance and
productivity. After that the responses of respondents were scored and the reliability of the tool was
determined using Cronbach‟s Alpha. Accordingly, when reliability values of questionnaire items are more
than alpha value then it indicate that the scale can be considered consistent, sound and reliable. For the sake
of internal consistency, soundness and reliability, SPSS (version 16) was used to carry out reliability
analysis. Cronbach's Alpha reliability analysis are shown in
table 7.
Table (7): Reliability Analysis
SN Scale Number of items Cronbach's Alpha

1 Training Methods 10 0.843
2 Development Methods 12 0.832
3 Performance 03 0.828
4 Productivity 11 0.813
In general, a higher value shows a more reliable generated scale. According to [73] 0.70 is an acceptable
reliability coefficient. In table 7, the reliability values of the stated variables ( ranges from 0.813 to 0.843)
are greater than the prescribed threshold of ( 0.70) and in comparison Cronbach's Alpha values are
compatible to reliability test of the conducted pilot study with Cronbach's Alpha value 0. 821); hence
the scale is sound and reliable.
12.3 . Descriptive Statistics
Descriptive Statistics in the form of means and standard deviations for all variables and for the responses of
all respondents were computed. Computed means signifies levels of agreeableness and disagreeableness of
the respondents. Whereas the values of standard deviation serve as fundamental measures of variability.
Computations of means and standard deviations are presented in table (8).

Table(8): Rates of Training and Development Types on Employees Performance and Productivity
Training Methods Development Methods
Section Description Mean SD Section Description Mean SD

On Job Training 4.68 0.563 Formal Education Programs 4.32 0.546
Off Job Training 4.42 0.524 Behavioral & Self 3.99 0.602
assessment Programs
Orientation & Induction 4.12 0.502 Enrich Job Experience 4.56 0.560
Technical Training Programs 3.98 0.621 Scheduled Effective 4.03 0.556
Feedback
Foundation Training Programs 3.64 0.612 Train The Trainers 3.65 0.610
Programs
Refresher Training Programs 3.66 0.622 Enhancement & Job 3.77 0.620
2 3 Satisfaction Program
Health & Safety Training 4.26 0.512 Effective Participation in 3.63 0.619
Programs Setting Development
Programs
Promotional & Advancement 4.34 0.522 Career Development 4.24 0.514
Training Programs & Progression Programs
Remedial Training Programs 3.87 0.608 Development Of Leadership 3.61 0.604
Traits
Field Training Programs 3.14 0.688 Membership Of Work & 3. 52 0.602
Professional Committees
-- Simulation & Special 3.34 0.689
Assignments
-- Job Rotation & Challenging 4.28 0.520
Job Transfers
Performance Productivity
Section Description Mean SD Section Description Mean SD

Result –Oriented Measures 4.33 0.583 Improved Quality: 4.48 0.502
( Criterion –Based): d) Project
a) Effectiveness e) Products
b) Efficiency f) Service
c) Economy
d) Quality
Relative-Normative Measures: 3.99 0.614 Less Defects, Failure & 4.22 0.511
a) Concepts Malfunctions
b) Instruments
c) Applications
Predetermined Standards: 4.13 0.506 Reduction of Staff 4.06 0.545
a) Accuracy Turnover & Absenteeism
b) Completeness
c) Cost
d) Speed
Minimum Control and 3.55 0.601
Supervision needs
4 5 Opportunity For Growth 3.76 0.618
& Progress
Improved Employees 3.58 0.623
Behavior
Competitive Edge 4.04 0.535
Attainment
Good Customers Service 4.11 0.501
Waste Reduction 3.89 0.618
Improved Working 4.00 0.545
Conditions
Improved Company Image 3.65 0.623
As per the answers of the respondents in table 8, regarding the impact of training and development on
employees performance and productivity, the following ranking were noticed:
a) Independent variable "training methods": on job training is the highest with a mean of 4.68 and
standard deviation of 0.563. While off job training is the second with a mean of 4.42 and standard
deviation of 0.524. Ranked thirdly is promotional & advancement training programs with a mean

of4.34 and standard deviation of 0.522. Fourth in rank is health & safety training programs with a
mean of 4.26 and standard deviation 0.512. Fifth in rank is orientation & induction with a mean of
4.12 and standard deviation of 0.502. The mean of other variable ranges from (3.14 to 3.98) and
standard deviation ranges from (0.608 to 0.688) . These statistics show that majority of the
respondents surveyed do agree on the statement that training has impact on employee performance
and productivity.
b) Independent variable "development methods": enrich job experience is the highest with a mean of
4.56 and standard deviation of 0.546. While formal education programs is the second with a mean
of 4.32 and standard deviation of 0.546. Ranked thirdly is job rotation & challenging job transfers
with a mean of 4.28 and standard deviation of 0.520. Fourth in rank is career development &
progression programs with a mean of 4.24 and standard deviation 0.514. Fifth in rank is orientation
& induction with a mean of 4.03 and standard deviation of 0.556. The mean of other variable
ranges from (3.34 to 3.99) and standard deviation ranges from (0.689 to 0.602) . These statistics
show that majority of the respondents surveyed do agree on the statement that development has
impact on employee performance and productivity.
c) Dependent variable "performance": result –oriented measures, i.e. criterion –based with elements
(effectiveness, efficiency, economy and quality) is the highest with a mean of 4.33 and standard
deviation of 0.583. While Predetermined Standards with elements (accuracy, completeness, cost
and speed) is the second with a mean of 4.13 and standard deviation of 0.506. Ranked thirdly is
relative-normative measures with elements (concepts, instruments and applications) with a mean
of 3.99 and standard deviation of 0.614. These statistics show that majority of the respondents
surveyed do agree on the statement that performance is influenced by training and development
methods provided by their companies.
d) Dependent variable "productivity": improved quality with elements (projects, products and
services) is the highest with a mean of 4.48 and standard deviation of 0.502. While less defects,
failure and malfunctions is the second with a mean of 4.22 and standard deviation of 0.511.
Ranked thirdly is good customers Service with a mean of 4.11 and standard deviation of 0.501.
Fourth in rank is reduction of staff turnover and absenteeism with a mean of 4.06 and standard
deviation 0.545. Fifth in rank is competitive edge attainment with a mean of 4.04 and standard
deviation of 0.535. Sixth in rank is improved working conditions with a mean of 4.00 and standard
deviation of 0.545. The mean of other variable ranges from (3.55 to 3.89) and standard deviation
ranges from (0.601 to 0.618) . These statistics show that majority of the respondents surveyed do
agree on the statement that productivity is influenced by training and development methods
provided by their companies.
Descriptive Statistics in the form of overall means and standard deviations for both independent and
dependent variables for the respondents were also computed and presented in table (9).
Table(9): Over all means for Training, Development, Performance and Productivity
Variables Means Standard Deviations
Training Methods 4.01 0.577

Development Methods 3.95 0.587
Performance 4.15 0.568
Productivity 3.94 0.560
Table 9 above shows that the overall means for all variables ranged from a low value of 3.94 to a high value
of 4.15. Results of descriptive statistics reveal that the impact of training and development is considerable.
As can be seen from table 9, the means for both independent variables (training and development methods)
are relatively high, and are a above the mean value of first dependent variable (in this case employees
performance); expressed in figures 4.01 and 3.95 >4.15; this indicates that over all employees performance

is influenced by training and developments methods used. The same can be said for the second dependent
variable; here the means for both independent variables (training and development methods) are relatively
high, and are a above the overall mean value of second dependent variable (in this case employees
productivity); expressed in figures 4.01 and 3.95 > 3.94; this indicates that employees and organizational
productivity are influenced by training and developments methods used.
12.4. Inferential Statistics

12.4. (a) Factor Analysis
Factor analysis were carried out before inferential analysis of the results on training and development as the
independent variables and performance and productivity as the dependent variables. The purpose of such
analysis is to describe variability among the observed theme and check for any correlated variables with the
aim of reducing data that was found redundant. For the thirty six items analyzed as shown on table 10 all
items scored more than 0.3 which is the minimum requirement for inclusion of variables into the final model
as recommended by [74]. In line with this recommendation any item not scoring above 0.3 should be
dropped from the model and not further analyzed. By application no item was declared redundant and
therefore all items retained in the model and were further analyzed. Factor analysis are shown in table (10).
Table(10): Factor Analysis on Training, Development, Performance and Productivity

Items Variables Measures
No Training Development Performance Productivity
Measures Measures Measures Measures
1 .745 .662 .782 .755
2 .721 .631 .743 .712
3 .699 .732 .765 .702
4 .711 .688 -- .684
5 .581 .543 -- .643
6 .701 .711 -- .675
7 .654 .654 -- .621
8 .552 .633 -- .521
9 .488 .445 -- .553
11 .375 .613 -- .621
11 -- .667 -- .559
12 -- .556 -- --
12.4. (b) Pearson Correlation Coefficient

Pearson's correlation coefficient (r) is a measure of the strength of the association between the two
variables. according to the common practice used in research studies that normally include several
variables, beyond knowing the means and standard deviations of the dependent and independent variables,
the researcher would often like to know how one variable is related to another. While correlation could
range between
-1.0 and+1.0, the researcher need to know if any correlation found between two variables is significant or
not (i.e.; if it has occurred solely by chance or if there is a high probability of its actual existence). As for the
information, both significance levels of p=0.01 and p=0.05 are generally accepted conventional levels in
social sciences research. This indicates that 99 and 95 times out of 100, the researcher can be sure that there
is a true or significant correlation between the two variables and there is only 1% or 5% chances that the
relationship does not truly exist. The correlation matrix between dependent variable and independent
variables are exhibited in table (11) below.

Table (11): Correlation Matrix for all variables involved
Variables Performance Productivity Training Development Training &

Development
Performance 1.00
Productivity .549 1.00
Training .595 .582 1.00
Development .567 .564 .579 1.00
Training & .649 .636 .568 .566 1.00
Development
Table 11 above depicted positive correlation between training, development, training & development,
employees performance and productivity. The following results were indicated:
(a) regarding the correlation between training, development, training & development and employees
performance. The highest positive correlation in this study was found between training & development
and employees' performance (r =.649, p<0.01). The second highest correlation was between training
and employees performance (r =.595, p<0.01) and the third highest correlation was found between
development and employees performance (r =.567, p<0.01) and finally, high correlation was noticed
between productivity and employees performance (r =.549, p<0.01). In other words, the results
indicate that all these variables have significant correlation with employees performance.
(b) regarding the correlation between training, development, training & development and productivity. The
highest positive correlation in this study was found between training & development and productivity (r
=.636, p<0.01). The second highest correlation was between training and productivity (r =.582, p<0.01).
Finally, high correlation was noticed between development and productivity
(r =.564, p<0.01). In other words, the results indicate that all these variables have significant
correlation with productivity.
Table (12): Coefficients for training, development, training & development and
performance
Variables Unstandardized Standardized t Sig.

Coefficients Coefficients
Beta Std. Error Beta
Constant .325 .392 .419 3.511 .001
Training .629 .095 .572 7.143 .053
Development .584 .075 .546 5.971 .036
Training & .605 .056 .588 4.876 .043
Development
Table 12 above shows the relationship between training, development, training & development and
performance. The results depict that employees performance will be 0.325, a unit increase in training would
lead to increase in employees performance by 0.629 units, a unit increase in development would lead to
increase in employees' performance by 0.584 units, a unit increase in training & development would lead to
increase in Employees' performance by 0.605 units. Training had the greatest effect on employees
performance, followed by training & development. Development had reasonable effect on employees
performance . At 5% level of significance and 95% level of confidence, training had 0.053 level of
significance. Training & Development had 0.043 level of significance, and finally development had 0.036
level of significance. Hence the sequence of the most significant factors is training, followed by training &
development and then development. All these variables were found significant and had positive impact on
employees performance.

Table (13): Coefficients for training, development, training & development and
Productivity
Variables Unstandardized Standardized t Sig.

Coefficients Coefficients
Beta Std. Error Beta
Constant .218 .292 .408 3.511 .001
Training .609 .083 .571 6.241 .049
Development .524 .069 .556 5.881 .039
Training & .585 .058 .587 4.426 .042
Development
Table 13 above shows the relationship between training, development, training & development and
productivity. The results depict that productivity will be 0.218, unit increase in training would lead to
increase in productivity by 0.609 units, a unit increase in development would lead to increase in
productivity by 0.524 units, a unit increase in training & development would lead to increase in productivity
by 0.585 units. Training had the greatest effect on productivity, followed by training & development.
Development had reasonable effect on productivity . At 5% level of significance and 95% level of
confidence, training had 0.049 level of significance. training & development had 0.042 level of significance,
and finally development had 0.039 level of significance. Hence the sequence of the most significant factors
is training, followed by training & development and then development. All these variables were found
significant and had positive impact on productivity.
12.4. (c) Regression Analysis ( Hypothesis Testing)
Regression analysis is a statistical procedure used for estimating the strength of relationships amongst the
independent and dependents variables [75] . In this study linear regression model is applied to test listed
hypothesis.
12.4. c. 1 Training, Development, Training & Development and Performance
Table (13): Model Summary For Training, Development, Training & Development and Performance
Model R R Adjusted Std. ( β) F T Sig
Square R square Error Beta Value Value Levels
(1) .572 .331 .324 .956 .572 59.986 8.775 .000
Training
and
Performance
(2) .546 .312 .298 .919 .546 46.433 8.488 .000
Development
and
Performance
(3) .588 .349 .336 .972 .588 62.876 9.264 .000
Training &
Development
and
Performance
Note: The beta column indicates the value of standardized regression coefficient. Beta represents the
effect that standard deviation difference in the independent variable would have on the dependent
variable in standard deviation (the standardized scores of the dependent variable).
Table 13 has deflected the following regression analysis where:

Model (1): The value of R Square implies that 33% variation in the dependent variable (performance) is
because of independent variable (training). The value of F (59) implies that the model possess significant
overall strength. This ensures the correctness of the model. On the basis of Beta coefficients the model
implies that training causes 57% positive variation in employees performance, t= 8.775 and also p<0.001).
So Ho which declares that "There is not a significance relationship between employees training and
employees performance " is rejected and H1 which declares that "There is a significant relationship between
employees training and employees performance " is accepted.
because of independent variable (development). The value of F (54) implies that the model possess
significant overall strength. This ensures the correctness of the model. On the basis of Beta coefficients the
model implies that training causes 54% positive variation in employees performance, t= 8.488 and also
p<0.001). So Ho which declares that "There is not a significance relationship between employees
development and employees performance " is rejected and H2 which declares that "There is a significant
relationship between employees development and employees performance " is accepted.
because of independent variable (training &development). The value of F (62) implies that the model
possess significant overall strength. This ensures the correctness of the model. On the basis of Beta
coefficients the model implies that training & devlopment causes 58% positive variation in employees
performance, t= 9.264and also p<0.001). So Ho which declares that "There is not a significance relationship
between employees training & development and employees performance " is rejected and H3 which declares
that "There is a significant relationship between employees training & development and employees
performance " is accepted.
12.4. c. 2 Training, Development, Training & Development and Productivity
Table (14): Model Summary For Training, Development, Training & Development and Productivity
Model R R Adjusted Std. ( β) F T Sig
Square R square Error Beta Value Value Levels
(4) .571 .329 .313 .947 .571 58.986 8.724 .000
Training
and
Productivity
(5) .556 .327 .309 .923 .556 49.433 8.635 .000
Development
and
Productivity
(6) .587 .345 .338 .968 .587 61.776 9.164 .000
Training &
Development
and
Productivity
Note: The beta column indicates the value of standardized regression coefficient. Beta represents the
effect that standard deviation difference in the independent variable would have on the dependent
variable in standard deviation (the standardized scores of the dependent variable).
Model (4): The value of R Square implies that 32% variation in the dependent variable (productivity) is
because of independent variable (training). The value of F (58) implies that the model possess significant
overall strength. This ensures the correctness of the model. On the basis of Beta coefficients the model
implies that training causes 57% positive variation in productivity, t=8.724 and also p<0.001). So Ho which
declares that "There is not a significance relationship between employees training and productivity " is
rejected and H4 which declares that "There is a significant relationship between employees training and
productivity " is accepted.

because of independent variable (development). The value of F (49) implies that the model possess
significant overall strength. This ensures the correctness of the model. On the basis of Beta coefficients the
model implies that development causes 55% positive variation in productivity, t=8.635and also p<0.001).
So Ho which declares that "There is not a significance relationship between development and productivity "
is rejected and H5 which declares that "There is a significant relationship between development and
productivity " is accepted.
because of independent variable (training & development). The value of F (61) implies that the model
possess significant overall strength. This ensures the correctness of the model. On the basis of Beta
coefficients the model implies that training & development causes 58% positive variation in productivity,
t=9.164 and also p<0.001). So Ho which declares that "There is not a significance relationship between
training & development and productivity " is rejected and H6 which declares that "There is a significant
relationship between training & development and productivity " is accepted.
13.1.Discussion of Findings
The general objective of this research was to assess the impact of training and development on employee‟s
performance and productivity for the case of Jordanian private sector transportation companies located in the
southern region of Jordan. Most of the respondents through their answers confirmed the important role of
training and development on their performance and productivity. According to responses training and
development methods and activities brought new potentials for employees when performing task and
resulted in increased performance and productivity. Descriptive statistics in the form of means as listed
previously in table 8 provide evidence that training and development are essential key variables that
definitely lead to enhancement in performance and increased productivity. Toward
a better understanding of the effects of training and development in chosen companies, this research points
out the importance of training and development for the workforce, determines the major types of training
and development programs, discusses the extent of relationship that exist between training and development
and decide the overall impact on employees performance, productivity, and over all organizational
performance. Also offers some guidelines for human resource managers to design effective and diversified
programs for training and development. This is in line with the view of [76]. They suggested that methods
of training and development of workers include on the-job-training and off-the-job training such as;
apprenticeship, demonstration, orientation, coaching and so on. Their study further revealed that job
instruction, delegation, special projects, group discussion, programmed instructions, simulation conferences,
case study, role playing, lecturing, job rotation and so on, were also among the methods of training and
development of manpower used by organizations for effective and upgraded organizational performance. In
agreement with read literature the selection of such methods is commonly used because these methods are
tested and found reliable for increased productivity and self-reliance if practiced fully by the organization.
Inferential statistics, on the other hand generated tabulated statistics that shows the results of correlations,
coefficients and regressions on the data collected from 188 respondents through questionnaires. After
applying the linear regression on the collected data to check the cause and effect relationship between the
training and development (independent variable) and employees performance and productivity (dependent
variables) the above mentioned result has been drawn. The probability of f-statistic shows the significance
level of the research. According to the standard if the p value is < 0.05 so than it is significant. In this study
the above given tables demonstrates the p value is 0.000 which is < 0.05 thus the model of the research is
statistically significant. So the independent variable of the study, training and development, has significant
relationship with dependant variable of the study, employees performance and productivity. Finally, the
standardized values of the above mentioned tables illustrate obviously that independent variable training and
development have a positive impact on employees performance and productivity in this study.

The findings of this study is supporting to other research papers on training and development. In line with
this study is [77] it was established from their study that there is a strong positive relationship between
training and performance. Training generates benefits for the employee knowledge, skills, ability,
competences and behavior. From the findings most respondents strongly agreed that training develops skills
and competences to improve performance, it reduces learning time for employees starting new jobs on
appointment, transfer or promotion and training helps to reconcile the gap between what should happen and
what is happening to increase the level of performance. According to [78], training has significant impact
and positive relationship with employee performance and developments areas. They also added that this
would be helpful for human resources professionals in pharmaceutical industry in Karachi Pakistan to
understand and knows the importance of the impact that training improves employee‟s performance in
different performance & development areas, working in various departments of pharmaceutical companies
in Karachi. Hence from the above discussion training is considered as most important practice that cannot be
discarded form an organizations because the more the employee gets training, the more efficient their level
of performance would be. Study results of [79] showed that training and development, on the job training,
training design and delivery style have significant affects on employee performance and organizational
performance. They concluded that effective and careful provision of training and development increases the
overall organizational performance. In line with above research is [80]. Here The main finding of this
research shows that training and development have a positive correlation on the outputs of employee‟s
performance and effectiveness. This relationship was tested for causality using linear regression statistical
model and found out employee effectiveness has a direct cause and effect relationship with employee
performance, and training and development.
Further studies, like [81] confirmed that the relationships proposed among the variables in the research
model were tested and it was found that relationship exists amongst the variables having subjected the
collected data to empirical analysis with the use of descriptive statistics. The results of the findings indicated
that training and development affects employees performance and organizational effectiveness, which
implies that effort must be made to ensure that employees skills and knowledge are fully underutilized
through adequate and timely training design and implementation. They also concluded that training is
importation for the survival of any organization. It is also imperative for effective performance of
employees, enhancement of employees‟ ability to adapt to the changing and challenging business
environment and technology for better performance, increase employees knowledge to develop creative and
problem solving skills. In a similar view [82] the results of the study showed that organizational
performance depends largely on manpower training and development. In view of this, the researchers
recommend that business organizations should have regular and well-thought out training and development
programs for their employees. Such programs should be capable of raising the skills, morale and
productivity of employees . Indeed, the researchers also called for the involvement of experts in the design
and implementation of manpower training and development programs in the organization. According to
them engaging employees, management and experts in such actions will avoid wastes, both in terms of time
and resources, by providing what is actually needed and very relevant to the needs of the employees. When
this is done, the objectives of manpower training and development will be realized, thus repositioning the
organization at the level of higher performance.
13.2.Manegerial and Practical Implications

Human resources are regarded as the most vital assets of the organization, therefore careful management
approach is required to get advantages of this valuable resource. This research emphasized the importance of
providing effective methods of training and development in an attempt to increase employees performance
and productivity. In real life concerns employers must provide their employees with opportunities to
improve their foundational skills so as to enable them to cope with more complex situations. In order to do
so, employers must align training and development needs with business objectives. Alignment absence will
fail training and development programs intensions. In this respect it worth noting that organizations who
meet their needs for training in an ad hoc, irrational and haphazard way will design unplanned and

unsystematic methods of training and development. Management at all levels must understand the fact that
training and development are important tools that allow organizations to gain competitive advantages and to
compete with the changing and competitive business world. It is therefore strongly recommended that all
owners, directors, senior managers, junior managers, supervisors and the employees should be involved in
one way or the other in training and development as there is a positive relationship of training and
performance to enhance employee knowledge, skills, ability, competencies and behavior. The practical
approach of support and involvement should be used if training and development goal to be achieved. This
study helps organization to understand the importance of training and development; to understand which
factors are important to keep in mind during the training and how a good training can be delivered to their
employees. The study will help the organizations to understand that it is very necessary for them to give
training to their employees so that they could perform the assign task in a better way. Although
understanding of the said issues is critical, yet it is not enough alone. Management must facilitate the
transfer of learning, be available to give support before and after employee training and provide continuous
effective feedback during and after training and developments sessions. In practice, advanced human capital
management is imperative for building modern organizations with strong stands for survival and long
existence. This can be achieved by requiring human resource professionals to develop strategies that will
ensure superior knowledge, skills and experience to settle within the workforce. Here those persons selected
for delivering training should be well trained in this field, and know how to meet with hope as well as
necessities of the employees. Practically, the study confirms that employees demands must be fulfilled with
respect to training; so the interdependence of training and performance are poorly distressed. Employees
who are committed in their jobs, profession and careers want to know more about their company and
industry and to learning those skills that will improve their overall performance.
14.1.Conclusions
Findings of this study and supporting findings from large number of reviewed research papers reveal that
training and development has positive relationship and strong positive impact on employees performance
and productivity. Respondents across studied companies showed high agreement on the statement that the
use of different methods of training and developments is beneficial not only to them but also for the
organization as well. Benefits are obvious if training programs and development plans are devised which fit
the trainees, the job description, the managers and supervisors and their different levels of education and
background appropriately and go in line with companies goals and objectives. Therefore Investing in
training and development is imperative for any organization, which will certainly realize returns on its
investment in training and developing its workers. Return forms include: long-term increase in productivity
and to an increase in quality as a result of potentially fewer mistakes. Moreover, effective development
programs allow for the organization to maintain a workforce that can adequately replace employees who
may leave the company or who are moved to other areas. On the individual level employees are encouraged
to carry out self-assessment, where they are expected to identify their opportunities and needs for
improvement.
Furthermore, findings revealed that on the job training is very effective and it also saves time and cost.
Training and development, on the job training, training design and delivery style have significant effect on
both employees performance and productivity and all these have positively affected companies performance
by increasing it. It was evident from respondents replies that participation and cooperation between
managers and employees is necessary to produce maximum impact reflected in the form of increased
performance. Achieving that requires mutual efforts; managers should identify only those employee
development programs that are central and can add value to the organization and employees who are
developed must be given the requisite resources to work with and the necessary management or leadership
support to enable them to translate their new skills acquired from the development programs into initiatives
and action that can benefit the organization. On the basis of respondent‟s answers of transportation
companies one can make the conclusion that training cannot be discarded from the industry; and the
companies have to set up and implement an advanced roadmap for training and development as it enhances
employee performance. Main elements of such map include proper systematic identification of the training

needs and skill deficit of employees, monitor and evaluate with objective tools or criteria and provide
effective feedback so as the program outcomes help to maximize the impact of training and development
activities in these companies. The study also concluded that first line managers have responsibility to make
strategic decisions regarding the types of training and development that contribute positively towards
employees performance, productivity and organizational performance. Finally, the researcher can conclude
that training and development programs are very much important in order to achieve excellence and
competencies in knowledge, skills, ability, potential, attitude and behavior so than to meet rapid changes in
technology and changes in work practices.
14.2.Recommendations
Since the relationship between training , development and employees performance and productivity is
affirmed to be strong and positive, then the researcher is in an position to give the following
recommendations as per the findings of the study:
14.2.1.Recommendations for employers
1. In order training to play a positive role in the organization the policies about training and
development should be, clear, objective, simple and should be communicated to the trainees.
2. Employers, managers and decision makers should endeavor to create enabling training environment
and favorable training policies that will give every worker opportunity to attend training.
Management should also take into consideration the training need of each workers and act as
appropriate.
3. The employer should have compulsory training programs for all employees in order to improve the
knowledge and understanding of annual business strategy and objectives.
4. The employer should provide improved working conditions so that they become conducive to the
transfer of learning. They should also provide sufficient resources for training so as to improve the
training programs provided.
5. The employer should provide mixed and diversified methods of training and development so that
employees acquire knowledge, skills and ability from different sources and in different delivery
styles.
6. The employer should design strategies pertains to training and development of employees in their
organization and before carrying out the training programs. These strategic approaches should be
adopted to ensure that training programs are consistent with the overall objectives of the
organizations.
7. Designed strategies on training and development must take into account the following important
factors: changes in the business environment, changes in technology, consistency with the overall
objectives of the organizations, training needs and solutions, regularity and levels of training, cost
and benefits, time and so on.
8. Quality and relevant training and development programs should be organized by organizations in
away to meet up with employees‟ expectation or improved productivity.
9. On-the-Job methods of manpower training and development are highly recommended to
organizations. These methods ensure that there is no loss of man hours as a result of off-the-job
trainings where employees travel out of the country or out of station to tour around.
14.2.2.Recommendations for Employees
1. Employees should comprehend the significance of training and development programs to enhance
their professional skills and ability.
2. Employees should participate actively and enthusiastically in training and development activities to
strengthen their skills and knowledge
3. Employees should know the importance of their competence in skills and enhancement of knowledge
along with motivation and active participation in training programs because that would give benefits
to employees as well the organization.

4. Employees should be provided with more and continuous training programs in order to reduce the
cost of recruiting and training new staff members.
5. Employees should be provided with effective feedback after training is in order for employees to
become aware of areas where they can best improve their performance.
6. Employees should be provided with effective training and development in order to reduce the cost
and time spent by managers on supervising employees.
7. Employees should take advantage of all self-development opportunities provided to them by the
organizations through easy access of resources and facilities so that they become a knowledge-based
persons. Developing the employee in such manner not only increase the productivity of organization,
it also upgrade the employees' skills and equipped them for the future challenges.
8. Employees should always identify their aspirations and abilities, and through counseling recognize
what training and development are required for a particular career information and training. Here
development and succession planning will also play a great role. Career progressions projection
plans and training and development projections should be made available to each employee so that
they know exactly their contribution to organization and its overall performance.
14.2.3. Recommended Effective and Well Structured Training Process
Training is a circular process that begins with needs identification and after a number of steps ends with the
provision of effective feedback. The researcher confirms that if the following steps are followed
systematically and patiently then end results would be satisfactory to participants and to organization as well
. The following illustrate these steps:
1. Identification of training needs: Training need is a condition where there is a gap between "what
is" and "what should be" in terms of incumbents' knowledge, skills, attitudes, and behavior for a
particular situation at one point in time. This gap is called "a problem," which usually occurs when a
difference exists between "desired performance" and "actual performance." The needs identification
process assists trainers in making sure that they have matched a training program to a training
problem.
2. Analyzing organizations training needs: Training needs and organizational objectives should be
parallel to each other. The results of these analyses are then compared with the objectives of the
organization. These comparisons point to specific areas in which training is needed.
3. Formulate training objectives: Objectives should be SMART (Specific, Measurable, Achievable,
Realistic and Timely) and unambiguous, and should develop individual as well as meet the needs of
organizations. Objectives should also include performance targets, measures standards and should be
seen as attainable by individuals.
4. Review already existing training methods: Reviewing should include elements like: convenience,
content, delivery style and depth of information.
5. Use present methods or alternatively develop new ones: When selecting employee training and
development methods, it is important to remember that training and development is a learning
process. Employee training and development needs to suit your organization's context, job
descriptions, employment contracts and collective agreements.
6. Implement the training program developed: Once the planning phase of a training program is
complete, then it is time to implement the course. Implementation is the point where a trainer
activates the training plan, or it is the process of putting a training program into operation.
7. Evaluate training and developments methods used: Evaluation is a process to determine the
relevance, effectiveness, and impact of activities in light of their objectives. In evaluating an
extension training program, one needs to consider that most training activities exist in a larger
context of projects, programs, and plans. Evaluation results can be used for further decision making.
8. Measure the obtained results against standards: Individual, group and organizational standards
are commonly used by today's organizations. Results are concerned with the tangible impact of the
training program on individuals, their job environment, or the organization as a whole.

9. Give effective feedback to participants: Effective and timely feedback is a critical component of a
successful training and development program and should be used in conjunction with setting
performance goals. If effective feedback is given to employees on their progress towards their goals,
employee performance will improve. People need to know in a timely manner how they're doing,
what's working, and what's not. Feedback can come from many different sources: managers and
supervisors, measurement systems, peers, and so on.
15. 1.Limitations of the Study
Similar to other research studies, this study has the following prominent limitations: Firstly, the study is
limited to the influence of two independent variables namely training and development. Based on this
limitation, it is recommended that future research could include additional variables such as empowerment,
capabilities..etc that correspondingly donate to performance and productivity which the existing research
cannot conceal . Secondly, the measurement of study variables and their effect on performance and
productivity are all based on respondents perceptions and attitudes while filling the questionnaires. Thus,
elements of errors and bias might exist in the data set. Thirdly, the study covered only six transportation
companies in the private sector, so if findings of this study to be generalized, then public sector
transportation companies should be researched to get more updated valuable contributions regarding the
effect of training and development on employees performance and productivity. Fourthly, the overall
findings of this study is applicable to smaller to medium sized companies, therefore, the present findings
cannot be generalized to bigger firms. Fifthly, despite the fact that the literature search was extensive,
potentially valuable studies may not have been included and the selection of literature sources may have
elements of bias and subjectivity. Finally, the sample size is relatively small for such kind of study this is
due to time, resources and willingness to respond constraints. Regarding the willingness to respond the
researcher assured respondents that the confidentiality of the information provided will be maintained and
such information will only be used for the study purpose. Finally the study used only quantitative approach
to find answer to questions through analysis of quantitative data, i.e., the data shown in figures and numbers.
Qualitative research methodology on the other hand can help researchers approach fieldwork without being
constrained by any predetermined categories of analysis, i.e. qualitative research carries the uniqueness
because it does not give conclusion in advance, therefore qualitative research can be used in foreseeable
future research.
15. 2.Future Research Directions

This study concluded a noticeable positive relationship in between employees training , development and
employee performance and productivity. However, there still numerous other variables that might be
playing role in this particular field so, it's going to be very beneficial for researchers should they conduct
research in this particular field in foreseeable future by including additional variables like employee
capabilities, employees involvement, employee satisfaction, employee inspiration, employee motivation
and organization effectiveness along with other working condition in relation to employees training and
development to create more convincing results that may increase the incredible importance of employee
training and development. Forthcoming researchers are intensely stimulated to empirically assess more
advanced models of training and development in diverse executive situations/frameworks. For instance,
investigate the effect of management development instead of employee development on organizational
performance. Such studies should exceed operatives and junior employees to higher levels of management.
Acknowledgement
I am so grateful to the management of transportation companies for their permission and support given to
me in the data collection and in many other respects. Sincere thanks are also extended to all study
participants for their time and participation in filling questionnaires. May God Almighty bless us all.
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International Journal of Management Sciences and Business Research, July-2016 ISSN (2226-8235) Vol-5, Issue 7

The Impact of Training and Development on Employees Performance and Productivity

Electronic copy available at: https://ssrn.com/abstract=2849769

2. Statement of the Problem

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4. Study Research Questions

6. Significance of the Study

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7. Scope of the Study

8.1. Insight into Training

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8.2. Insight into Development

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8.4. Insight into Performance and Productivity

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Independent Variables Dependent Variables

Training & Development

Figure (1): Research Theoretical Framework

10. Hypotheses of the Study

Set One hypotheses

Set Two hypotheses

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11. Research Methodology

11. 1.Research Design

11. 2.Target Population

Source: Prepared by the researcher 2016

11. 3.Study Sample Size

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Table(2): Calculation of Representative Sample

Source: Prepared by researcher 2016

10. 4.Research instrument

Section(4): consist of three(03) items requesting information about employees performance.

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Training Methods Development Methods

Section Item Description Section Item Description

Source: Prepared by researcher 2016

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According to common knowledge research principles an instrument is valid if it measures what it is

11/6 Data collection

Table (4): Summary of Distributed, Returned, Useable, Non responses Questionnaires

Condition Distributed Returned Useable Un- Useable Non -Response

Number of Number % Number % Number % Number % Number %

Source: Prepared by researcher 2016

Section (1): No scores were attached (i.e. bio- data)

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Response Category Abbreviation Points Bounding Unit

Strongly Agree (SA) 5 4.50 - 5.00

Source: Prepared by researcher 2016

12.Data Analysis and Main Findings

12.1 Respondents Demographic Profile

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Sequence Demographic Frequency Percent Valid Cumulative

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