Caitlin L.

Han
404.374.3762
caitlinlaurel@gmail.com
caitlinlhan.weebly.com
www.linkedin.com/in/caitlin-han

EDUCATION
Master of Higher Education: Higher Education Student Affairs Cullowhee, NC
Western Carolina University Expected May 2020

Bachelor of Arts: Interdisciplinary/International Studies Asheville, NC

University of North Carolina at Asheville May 2012
Thesis: The Korean wave: Hallyu as a form of soft power in East Asia
Honors: BA summa cum laude, President’s List 2008-2009, Chancellor’s list 2009-2012
• Sogang University, Seoul, Study Abroad, Summer 2011

STUDENT AFFAIRS EXPERIENCE

Graduate Intern, Study Abroad Office Asheville, NC
University of North Carolina at Asheville May-August 2018
• Assisted with the transition to the Terra Dotta (TDS) online system
• Created an online pre-departure orientation program & evaluation for outgoing students
• Compiled study abroad resource lists for diverse students
• Updated all study abroad program brochures for content accuracy and design
• Offered suggestions for improving the office’s Global Ambassador program

Graduate Assistant, Office of International Programs and Services Cullowhee, NC

Western Carolina University January-May 2018
• Supported the Assistant Director of International Student and Scholar Services in all areas
• Assisted with planning of 39th annual International Festival
• Compiled department’s monthly newsletter
• Revitalized the K-12 Global Outreach Program
• Created, distributed, and analyzed results of a survey to assess the international student orientation
experience

HIGHER EDUCATION EXPERIENCE

Member Relations Manager, Osher Lifelong Learning Institute Asheville, NC
University of North Carolina at Asheville Jan 2016-Dec 2017
• Facilitated the transition from an in-person to online course registration
• Supervised the College for Seniors quarterly course registration process
• Created and distributed student schedules and execute course add, drop, and refund requests
• Oversaw the operations of all OLLI special interest groups and clubs
• Coordinated volunteer opportunities for OLLI members and office staff
• Supervised a team of five student workers
• Managed vehicle registration and distribution of university parking permits to members
• Supported the work of the budget and facilities managers
• Provided general assistance to OLLI members as needed

HAN 1
Social Media Intern, Office of Admissions Asheville, NC
University of North Carolina at Asheville Nov 2010-May 2012
• Created a blog for the Office of Admissions to showcase university for prospective students
• Produced well-written and original copy on a bi-weekly basis
• Maintained the department’s Facebook and Twitter accounts
• Demonstrated a mastery of social media platforms to grow and interact with audience
• Read blog here: admissionsblog.unca.edu (all posts dated before May of 2012)

Student Intern, Office of the President and the Office of Graduate Admissions Elon, NC
Elon University Aug 2008-May 2009
• Jointly hired by both offices, assisted each department as needed
• For the Office of the President: performed basic reception and administrative tasks and assisted with
staff preparations for meetings, presentations, and retreats
• For the Office of Graduate Admissions: assisted with the distribution of mailing materials for
prospective students, maintained database of acceptance decisions, and assisted with other
administrative work.

OTHER PROFESSIONAL EXPERIENCE

Operations Manager Asheville, NC
Supreme Wireless July 2014-Present
• Calculate payroll and organize schedules for employees across five cell phone retail locations
• Oversee marketing and brand-awareness campaigns for our stores, including organizing live
broadcasts with local radio stations, partnerships with local stores, and corporate sponsorships for local
organizations
• Provide store owner with HR assistance as needed, including interviewing and hiring new employees

Flight Attendant Atlanta, GA

Delta Air Lines April 2013-July 2014
• Supervised cabin crew as flight leader on domestic and international flights
• Provided emergency medical assistance to passengers in distress
• Inspected aircraft emergency equipment and medical supplies and maintained readiness to evacuate
aircraft in case of emergency landing or crash
• Enforced FAA regulations and upheld Delta Air Lines professional standards of service

English Language Instructor Songdo, South Korea

Kids College July 2012-Aug 2013
• Taught English as a second language to kindergarten and elementary school students (ages 4-10)
• Developed ESL curriculum, teaching, and testing materials
• Evaluated new students for English reading, writing, and speaking ability
• Interviewed prospective instructors
• Served as a liaison between native Korean teachers and foreign teachers
• Produced daily, weekly, and quarterly reports monitoring student progress
• Responded to parent concerns and questions and offered “open classes” for parent observation

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Administrative Assistant Asheville, NC
State Farm Insurance June 2007-July 2012
• Supported agents in all administrative tasks
• Maintained prospective client database and warm-called on behalf of agents to solicit business
• Helped customers obtain quotes, process claims, make payments, and transfer agencies
• Handled sensitive customer data and photographed customer property to assist with appraisal
and liability evaluations

CERTIFICATIONS AND PROFICIENCIES

Certifications
American Red Cross CPR/First Aid 2019

Software Proficiencies:
• Microsoft Office Suite • Qualtrics
• Google (Drive, Docs, Slides, Forms, • Campus CE
Sheets) • Terra Dotta Software (TDS)
• Blackboard Learn • Banner

HAN 3