5 Tsi TTF PDF

Semester Genap 2019/2020
Teori Sistem Informasi
Task-Technology Fit
Ira Puspitasari
Program Studi S1 Sistem Informasi
Fakultas Sains dan Teknologi
Universitas Airlangga
“Research in the information systems field examines
more than just the technological system, or just the
social system, or even the two side by side; in addition,
it investigates the phenomena that emerge when the
two interact.”
(Lee, 2001)
2
§ How to analyse or measure the alignment between
information systems and business needs?
3
Task Technology Fit
Task-technology fit (TTF) theory holds that IT is more
likely to have a positive impact on individual performance
and be used if the capabilities of the IT match the tasks
that the user must perform
(Goodhue and Thompson, 1995)
4
Task Technology Fit (TTF)
§ The degree of fit or alignment between an information system
and the tasks that must be performed.
§ Technology use and performance benefits will result when the
characteristics of a technology are well-suited to the tasks.
§ The matching of the functional capability of available
information technology with the activity demands of the task
at hand (Dishaw and Strong, 1998)
§ The extent to which a particular task can be performed
effectively and efficiently with a particular technology
(Mathieson and Keil, 1998)
§ The degree to which an organization’s information systems
functionality and services meet the information needs of the
task (Wu et.al., 2007)
5
Constructs
Quality,
94 locatability, authorization, compatibility, ease of use/training,
B. Furneaux
production timeliness, systems reliability, and relationship with users.

Table 5.3 Correspondence between dimensions in two alternative measures of TTF
Goodhue and Thompson (1995) Goodhue (1995, 1998)
Data quality Currency, right level of detail
Data locatability Locatability, meaning
Authorization to access data
Data compatibility Compatibility, confusion
Ease of use/training Ease of use of hardware and software
Production timeliness
Systems reliability Systems reliability
IS relationship with users
Assistance
Accessibility
Accuracy
Presentation
Each factor is measured using between two and ten questions with
responses
adopted one ofon a seven
only point scale
two approaches ranging
(Junglas et al.from strongly
2008). The firstdisagree
approachto strongly
sees fit
asagree.
being represented by a match between tasks and the capabilities of an information 6
system. As such, this approach measures fit directly rather than constructing fit mea-
Task Technology Fit 1995
Task-Technology Fit Theory: A Survey and Synopsis of the Literature 89
Task Performance
Characteristics Benefits
Task-Technology
Fit
Technology Technology
Characteristics Use
Goodhue and Thompson (1995)
Fig. 5.1 General model of task-technology fit
7
performance outcomes are thought to be dependent upon the level of fit that exists,
Application
Task Technology Fit for mobile information systems.
Source: Gebauer, Judith, Michael J. Shaw, and Michele L.
Gribbins. "Task-technology fit for mobile information
systems." Journal of Information Technology 25.3
(2010): 259-272.
Objective
A task−technology fit (TTF) profile for mobile IS to
support managerial tasks.
8
Task Characteristics
§ The level of structuredness, analyzability,
difficulty and predictability of a task.
Non-routines § E.g., processing of travel expenses or the
procurement of standard items (low),
Managerial Task
strategic planning (high)
§ the degree to which a task is related to

other tasks and organizational units, and as
Interdependence a result the extent to which coordination
with other organizational units is required.
§ E.g. highly interdependent tasks:
development of an advertising campaign,
§ Mobile technologies provide immediacy

Time-criticality § support for urgent tasks (e.g.,
notification of emergency situations) has
been among the earliest applications of
mobile technologies. 9
Technology Characteristics: Mobile IS
The capabilities of the mobile IS
§ the main focus is on interpersonal
Functionality interaction or on computing
§ the direction of the interaction between the
user and the system is one-way or two-way
interactive
Mobile IS
User A set of features that together describe the

experience to use an IS
Interface
§ an adaptation of the application to the

physical location of use (i.e., location-
awareness)
Adaptability § an adaptation of the application to the
individual user and use situation (i.e.,
personalization) 10
Relationships
Proposition 1a: Managerial tasks of low non-
routineness (i.e., high routineness) should result in best
performance when using an IS that emphasizes data
processing.
Proposition 1b: Managerial tasks of high non-
routineness should result in best performance when
using an IS that emphasizes communication and
information access.
11
Relationships
Proposition 2: Managerial tasks of high interdependence
should result in best performance when using an IS that
emphasizes notification and communication.
Justification:
§ Communication is better suited than structured data
processing to support situations of high interdependence
given the higher degree of media-richness.
§ Notification is well suited to support situations of high
interdependence, as this functionality can help alert team
members of waiting tasks and prompt their completion.
12
TTF Model
Managerial Task
Non-routineness
Interdependence Fit 1 (P1..P3):
Time-criticality Managerial task and
information systems
(functionality only)
(Mobile) Information
Systems
Functionality Fit 3:
Task
User interface Moderated task- Performance
technology fit
Adaptability
Mobile use context Fit 2 (P4..P7):

Mobile information
Distraction systems and mobile
use context
Network connectivity (= moderating factor)
Mobility
13
Terima kasih
Ada pertanyaan?
14

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Semester Genap 2019/2020

Teori Sistem Informasi

production timeliness, systems reliability, and relationship with users.

Goodhue and Thompson (1995)

Fig. 5.1 General model of task-technology fit

strategic planning (high)

§ the degree to which a task is related to

§ Mobile technologies provide immediacy

User A set of features that together describe the

§ an adaptation of the application to the

Mobile use context Fit 2 (P4..P7):

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