ZTE MF100 Datacard FAQ

ZTE Corporation. Allrightsreserved

Table of Contents
Chapter 1.　　 Description of MF100 Datacard Specifications
Chapter 2.　　 Use and Common Setting of Datacard
2.1.　 Basic Setting and Operation
2.1.1.　 What are the minimum requirements needed to run the software
2.1.2.　 How about the frequency of MF100
2.1.3.　 How is the transmission of MF100
2.1.4.　 What is the memory of Micro SD card can use
2.1.5.　 What computer is the MF100 modem compatible with
2.1.6.　 Is the modem compatible with Apple Mac
2.1.7.　 After full installation, the system doesn't install the driver properly
2.1.8.　 After plugged in, why the UI program doesn't run automatically
2.1.9.　 When the Modem is being installed, the notebook cannot find it
2.1.10. What is the chipset supplier of MF100
2.1.11. How about the USIM/SIM card interface
2.1.12. What is the meaning of different colour on LED
2.1.13. Which approvals and certification of MF100
2.1.14. Does the MF100 is internal antenna or external antenna
2.1.15. What are the standard feature in packaging box
2.2.　 Network Connection
2.2.1. When setting the Datacard on PC, the application is prompting for an APN,
what to enter here
2.2.2.　 When opening the connection, a Firewall Security Alert appears, what
should I do
2.2.3.　 With the modem connected, how can I start browsing web sites
2.2.4.　 Data connection failed
2.2.5.　 Connected to Internet, but cannot open any web page
2.2.6.　 After restarted computer, there’s no signal all the time
2.3.　 SMS & Other setting
2.3.1.　 Can I send SMS messages using the USB Modem?
2.3.2.　 Message sent failed.
2.3.3.　 My Micro SD card can not read or not found
Chapter 3.　　 Common troubleshooting

Chapter 1.　　　　 Description of MF100 Datacard Specifications

Interface type：　 USB2.0 HIGH SPEED
Protocol：　 　 GSM/GPRS/EDGE/UMTS/WCDMA/HSDPA
Dimensions:　 　 69.7mm * 26mm * 11.5mm
85.3mm* 26mm * 11.5mm (with cap)
Memory: 　　 　32MByte/64MByte (SDRAM/NAND)，Up to 32GByte
Language:　　　 English by default
Environment:　　 Operating Temperature -10 to 60° C
　　　　　　　 Storage Temperature -40 to 80° C
　　　　　　　 Humidity 5%~ 95%
Auto Installation: Support
Weight:　　　　 about 21g，about 23g (with cap)
Message:　　　　 SMS
Power supply:　　 5V
Processor:　　　 ARM 9
The picture of MF100 as bellow:

Chapter 2.　　　　 Use and

Common Setting of Datacard
2.1.Basic Setting and Operation
2.1.1.　 What are the minimum
requirements needed to run the
software
The Minimum System requirements
are as follows:
Windows XP (SP2 and
later)\Windows Vista
(32bit)\Windows Vista (64bit)\Windows 7(NDIS6.2 not supported)\MAC (10.4
later)\Linux （Optional）
2.1.2.　 How about the frequency of MF100
Frequency：　 WCDMA/HSDPA 2100MHz: +24dBm (Power Class 3)
GSM/GPRS 850MHz/900MHz: +33dBm (Power Class 4)
GSM/GPRS 1800MHz/1900MHz: +30dBm (Power Class 1)
EDGE 850MHz/900MHz: +27dBm (Power Class E2)
EDGE 1800MHz/1900MHz: +26dBm (Power Class E2)
2.1.3.　 How is the transmission of MF100
Transmission: GSM CS: UL 9.6kbps/DL 9.6kbps
GPRS: Multi-slot Class 10
EDGE: Multi-slot Class 12
WCDMA CS: UL 64kbps/DL 64kbps
WCDMA PS: UL 384kbps/DL 384kbps
HSDPA: DL 3.6Mb/s (Category 6)
2.1.4.　 What is the memory of Micro SD card can use
The memory of Micro SD card is up to 32GByte.
2.1.5.　 What computer is the MF100 modem compatible with
The quality of the MF110 HSDPA USB Modem supports main prevailing types of laptops or
portable computer, such as HP, IBM, Toshiba, Lenovo, Dell, Sony, etc..
2.1.6.　 Is the modem compatible with Apple Mac
Yes, the USB modem is compatible with Apple Mac computers with both PowerPC and Intel
Processors running MacOS 10.4.0 and above.
application attempts to install. Please Select Allow to begin the Software installation.
2.1.7.　 After full installation, the system doesn't install the driver properly
Please install the driver program manually.
The driver program can be found in the installation address.
2.1.8.　 After plugged in, why the UI program doesn't run automatically
If the system configuration is not proper, this maybe happen. Please open the UI program
manually. You can find it in the Windows Quick start menu or the shortcut on the desktop.
2.1.9.　 When the Modem is being installed, the notebook cannot find it
1)　　 The installation programs of the USB modem haven't been installed properly
Solution: Run the installation program, then connect the modem. If you use the Win XP
operating system, install the drivers according to the Windows indication information to
operate.
2)　　 The modem isn't connected well
Solution: Restart the computer, or connect the modem again.
3)　　 The SIM/USIM card isn't inserted well, such as inserted in reverse
Solution: Insert the SIM/USIM card correctly again.
2.1.10.　　　　 What is the chipset supplier of MF100
Qualcomm, the chipset is MSM6246.
2.1.11.　　　　 How about the USIM/SIM card interface
Standard 6 PIN SIM card interface
3V SIM card and 1.8V SIM card
2.1.12.　　　　 What is the meaning of different colour on LED
Red: turn on and not register
Green: register to GSM/GPRS/EDGE/UMTS/HSDPA
Green twinkling: connect to GSM/GPRS/EDGE/UMTS/HSDPA
2.1.13.　　　　 Which approvals and certification of MF100
CE / GCF / FCC / ROHS / WHQL
2.1.14.　　　　 Does the MF100 is internal antenna or external antenna
The main antenna and receive diversity antenna of MF100 are internal antenna.
2.1.15.　　　　 What are the standard feature in packaging box
Datacard /Quick guide /Warranty cards /User manual (Optional)
2.2.Network Connection
2.2.1.When setting the Datacard on PC, the application is prompting for an APN, what to enter
here
Enter the APN that your supplier offers.
Please contact with your mobile communication suppliers to get more information.　　
2.2.2.　 When opening the connection, a Firewall Security Alert appears, what should I do　　
In order for the MF100 software to work correctly, it must be allowed to connect through your
firewall. Select the appropriate option for example Allow, unblock or Permit. If you require further
information on how to configure your firewall to allow this application please contact the vendor
of your firewall software.
2.2.3.　 With the modem connected, how can I start browsing web sites
Once the Software reports that it is connected, simply open your Internet browser and enter the
web address you require.
The Default Internet Browser on a PC is Internet Explorer; this is normally located on your Start
menu and can be identified by a Blue “e” icon.
2.2.4.　 Data connection failed
1)　　 You are in the place where no GSM/GPRS/EDGE/UMTS/WCDMA/HSDPA network
covered, such as underground parking lot, tunnel etc.
Solution: Change to the place where having good signal.
2)　　 The network at this time in this place is busy now.
Solution: Try later.
3)　　 The APN in the configuration files is error.
Solution: Check the APN in the configuration file in the “Config file”.
4)　　 The modem data is error.
Solution: It is perhaps the GPRS or WCDMA network problem and please contact with the
local supplier in time.
5)　　 The network type selected by manual is wrong.
Solution: Select the correct network type according to the type of the SIM/USIM card.

2.2.5.　 Connected to Internet, but cannot open any web page

1)　　 After connection, there is no data transfer, which resulted that you cannot open web
pages.
Solution: Check that the APN in the configuration files is correct or not.
2)　　 The IE browser got problems.
Solution: If the IE got problems, upgrade to the new version or reinstall the IE browser.
3)　　 The operating system is infected by virus. (Such as Worm.Blaster which can take up a
quantity of upload data flow and result that it can't receive downloaded data flow so that
you cannot open any website)
Solution: Use the professional anti-virus software to check and kill the virus in the
operating system completely.
4)　　 You have connected to other APN, which cannot connect to the Internet.
Solution: Dial the right number and try again.
2.2.6.　 After restarted computer, there’s no signal all the time
1)　　 You are in the place where no GSM/GPRS/EDGE/UMTS/WCDMA/HSDPA network
covered, such as underground parking lot, tunnel etc.
Solution: Change to the place where having good signal
2)　　 The modem isn't connected well.
Solution: Pull out and insert the modem cable safely again.
3)　　 The SIM/USIM card isn't inserted well, such as inserted in reverse.
Solution: Insert the SIM/USIM card correctly again.
4)　　 The position of the USB modem inner antenna is unfitting.
Solution: Adjust the angle of the USB modem inner antenna.　　
2.3.SMS & Other setting
2.3.1.　 Can I send SMS messages using the USB Modem?
Yes, simply open the application and select the Envelope icon at the top of the screen.
2.3.2.　 Message sent failed.
1)　　 The SMS center number isn't correct.
Solution: After consulted with service provider, configure the right number.
2)　　 The network is busy and other reasons.
Solution: Try later. 　　 　　
2.3.3.　 My Micro SD card can not read or not found
Check the Micro SD card capacitythe maximum supported capacity is 32GB (SDRAM/NAND).
Solution: Use another Micro SD card with a maximum capacity of 32GB (SDRAM/NAND), and
the maximum of Micro SD card is up to 32GByte.

Chapter 3.　　　　 Common troubleshooting

If there are any problems with the connection manager or modem, please consult the manual
and check the troubleshooting section below.
If the problem still exists,please contact your service provider or check our website at first.

Problem
Possible Causes Suggested Solution
Description

USIM is not inserted correctly Remove the device and check the USIM
is fully inserted.

The modem has You have not entered your PIN Restart application and enter the PIN
no service (no number at start up number. If the PIN is invalid you cannot
antenna signal connect.
bars)
You have no coverage Change location to get better reception.

No USIM Remove the device and check the USIM

USIM card is not inserted correctly
Detected is fully inserted.

The device is network locked. Please use

the valid USIM card or contact your
The
supplier to unlock your device.
softwaredisplays: You are using a ‘foreign’ SIM card
Limited service”

The modem International roaming is not To enable international roaming contact

cannot connect enabled your service provider.
to the internet
when abroad

“Aconnection to Incorrect account setting Test an alternate Connection Setting.

the remote Contact your service provider to check
computer could your account.
Problem
Possible Causes Suggested Solution
Description

not be The manual network selection is Select the correct network for your
established” wrong. service provider. Restore ‘Automatic’
Data connection mode.
failed.
The wrong APN is in use. Consult your service provider.

Problem
Possible Causes Suggested Solution
Description

The SMS centre number is not Check with your with service provider and
Message sent correct. enter the correct number in Message
failed. Settings

The card is not inserted correctly or Re-insert the card. Try another Micro-SD
TheMicro-SD is the wrong size / format card and make sure the capacity and
card is not format is correct
recognised.