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    Cis TPG Mobile XL

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    meow
    The XL Unlimited Data Plan from TPG Mobile offers unlimited data at 4G speeds capped at 2GB per day, unlimited calls to local mobiles, and 20 minutes of calls and SMS to local numbers per month for $0 for the first 6 months. The plan requires a 4G compatible device to access voice calling and the TPG 4G network. Usage is subject to TPG's fair use policy and voice calling availability depends on the device and network coverage.

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    © All Rights Reserved
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    Cis TPG Mobile XL

    Uploaded by

    meow
    53 views2 pages
    The XL Unlimited Data Plan from TPG Mobile offers unlimited data at 4G speeds capped at 2GB per day, unlimited calls to local mobiles, and 20 minutes of calls and SMS to local numbers per month for $0 for the first 6 months. The plan requires a 4G compatible device to access voice calling and the TPG 4G network. Usage is subject to TPG's fair use policy and voice calling availability depends on the device and network coverage.

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    Cis Tpg Mobile Xl

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    The XL Unlimited Data Plan from TPG Mobile offers unlimited data at 4G speeds capped at 2GB per day, unlimited calls to local mobiles, and 20 minutes of calls and SMS to local numbers per month for $0 for the first 6 months. The plan requires a 4G compatible device to access voice calling and the TPG 4G network. Usage is subject to TPG's fair use policy and voice calling availability depends on the device and network coverage.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    53 views2 pages

    Cis TPG Mobile XL

    Uploaded by

    meow
    The XL Unlimited Data Plan from TPG Mobile offers unlimited data at 4G speeds capped at 2GB per day, unlimited calls to local mobiles, and 20 minutes of calls and SMS to local numbers per month for $0 for the first 6 months. The plan requires a 4G compatible device to access voice calling and the TPG 4G network. Usage is subject to TPG's fair use policy and voice calling availability depends on the device and network coverage.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    CRITICAL INFORMATION SUMMARY

    XL UNLIMITED DATA PLAN

    Information about the Service Trial

    Service Trial Description Mandatory Goods


    The TPG XL Unlimited Data Plan (2GB Per Day) is a SIM only 4G mobile It is not a requirement of TPG Mobile Services that customers acquire
    service. The underlying network is the TPG mobile digital network (4G). handsets or other equipment from TPG. However, you must have a
    compatible mobile handset to be able to use this service.
    The service includes:
    • Unlimited Data (2GB per day at our 4G speeds, then speeds Fair use Policy
    capped for the remainder of the day). All TPG mobile plans are for personal use only and may not be used for
    • Unlimited Calls to Local Mobiles commercial purposes or in a manner that may adversely affect the mobile
    • 20 Call Minutes to Local Fixed Lines per month network. In particular the services may not be used for wholesaling,
    • 20 SMS to Local Mobiles per month reselling, SIM boxing or any other commercial purposes. If TPG reasonably
    • Mobile Number Portability is available from a post-paid mobile believes that you are using the service for commercial purposes in breach
    service. The porting request is available only for new TPG sign ups. of this clause, or in a manner that may adversely affect the mobile network,
    TPG may immediately suspend the mobile service and may provide 24
    A 4G/LTE supported device is required for making and receiving calls. hours’ notice of termination of the mobile service. When your daily data
    See ‘Voice and Public Emergency Calling’ section for more details. usage exceeds 2GB, your speeds will be capped for the remainder of the
    Recurring charges will be billed monthly. Invoices will be issued via email. day. This plan is optimized for Smartphones and Tablets. Use in other
    TPG will notify you of your monthly charge at least 2 months before the devices is not supported and may see lower network speeds.
    end of your free trial period. We will not charge you unless we receive
    your agreement to continue with the service beyond the free trial period. Coverage
    Payment options are GIRO (DBS & OCBC banks), Visa or Mastercard only. Customers can only use the service when they use a 4G-ready (LTE
    2300MHz/900MHz) handset or device. When customers are not within
    Eligibility a TPG coverage area or their handset or device is not 4G-ready (LTE
    This Service Trial is available only to Singapore NRIC and Permanent 2300MHz/900MHz), the TPG mobile service cannot be used. When inside
    Pass holders 18 years old and above. Limited to 4 successfully activated the coverage areas, actual speeds vary due to factors such as location,
    SIM cards per ID document (inclusive of any cancelled SIM card). This distance from the base station, local terrain, user numbers, hardware &
    trial offer may be withdrawn at any time subject to market and regulatory software configuration and download source/upload destination. Currently,
    conditions. TPG does not have any coverage in tunnels.

    Minimum Term Voice and Public Emergency Calling


    TPG Mobile Services are supplied on a rolling month to month basis. Mobile voice calling is supported on a best-effort basis during this trial
    Customers are permitted to terminate the acquisition of the Service at any period to all local numbers. Making and receiving mobile voice calls require
    time, but you will forfeit any payments already made. TPG encourages a 4G/LTE supported device. Please note that:
    the active use of our Mobile SIM cards. If TPG notices that there is no a. The TPG network supports specific VoLTE devices for mobile voice
    data usage for a continuous period of 30 days, TPG reserves the right to calling. An updated list can be found at www.tpgmobile.sg/devices.
    terminate the contract and recover your allotted number. b. For other 4G/LTE compatible devices, you can download and
    use the TPG 4G Voice app for voice calls otherwise you will not be able
    Excluded Usage to make and receive calls including calls to emergency services.
    You can only use the service for usage types that are included as part
    of the plan. Any other usage types such as Calls & SMS to International
    Numbers and MMS are not supported. If you exceed your plan’s inclusion
    for a specific usage type, that usage type will be barred for the remainder
    of the monthly billing period except for data.

    Information is correct as at February 2020 TPG Telecom Pte Ltd Page 1 of 2


    CRITICAL INFORMATION SUMMARY
    XL UNLIMITED DATA PLAN

    Information about Pricing


    Plan XL Unlimited Data Plan
    $0 for the first 6 months
    Monthly Charge
    Monthly charge after 6 months to be confirmed
    Upfront fee $0
    Early Termination Charge N/A

    Call Rates

    Usage Types in local zone Rate Plan Inclusion

    Calls to Local Mobile Numbers Unlimited ü


    Calls to Local Landline Numbers 20 Minutes per month ü
    Calls to International Numbers Not supported û
    Diversions to Local Mobile Number Not supported û
    Diversions to Local Landline Number Not supported û
    Video Calls Local Numbers Not supported û

    Other Usage Rates

    Usage Types in Local zone Rate Plan Inclusion

    SMS to Local Numbers 20 Messages per month ü


    SMS to International Numbers Not supported û
    MMS to Local Numbers Not supported û
    MMS to International Numbers Not supported û
    Excess Data Speeds capped for the remainder of the day ü
    Premium Services Not supported û
    All incoming voice calls and SMS are free.

    Other Information
    Usage Information Complaints Handling
    An auto-generated SMS notification will be sent to you upon 100% usage If you have a dispute with TPG and wish to make a complaint, please
    of your 2GB daily allowance. You can monitor your TPG Mobile usage by contact Customer Relations, a specialist complaint resolutions team.
    logging into My Account.
    Email: complaints@tpgmobile.sg

    International Roaming
    Free international roaming is supported on TPG Mobile services in
    Indonesia and India (excluding Jammu and Kashmir) on a trial basis.

    Customer Support
    For enquires and feedback, send us an email at
    support@tpgmobile.sg

    Full terms and conditions are available at www.tpgmobile.sg/terms

    Information is correct as at February 2020 TPG Telecom Pte Ltd Page 2 of 2

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