CIRCLES.

LIFE CRITICAL
INFORMATION SUMMARY

This summary does not reflect any discounts, bonus data or promotions which may apply from time to time.

CIRCLES.LIFE MONTHLY PLAN

Monthly mobile post-paid service plan with inclusions and exclusions described in this Critical
Description Information Summary

Minimum monthly charge $28

Base Data: First 20GB

Included Data If you run out of Base Data we provide you with an additional
Bill Shock Protection: 3GB
3GB at no cost.

Included Minutes
(standard national calls, 13, 1300, 1800 UNLIMITED
numbers and voicemail)

Standard National SMS UNLIMITED

(per SMS of up to 160 standard characters)

Standard National MMS UNLIMITED

(per message)

Non-recurring Boost data top-up can be applied multiple times in

Boost: 3GB for $6 any billing period. Each Boost top-up is an individual transaction.
NON-RECURRING Unlike monthly plan charges, the card on file will be charged
immediately each time you buy a Boost top-up.

Additional Data Options

Recurring data add-on available once per billing period. Upon first
activation, the cost is pro-rated for that month and will be charged
Add-on: 20GB for $10
on your upcoming bill. This is an ongoing monthly charge until you
RECURRING
choose to turn it off through the app. The $10 charge will be added
to your upcoming bills every month.

Excess Data Charges Excess data is charged at $0.01 per 1MB unless you purchase additional data.

International Voice Calls For the full list of International Call rates, see circles.life/au/roaming-international-call-rates/.
(originating in Australia) There is a Flat Fee per call of $0.33 (incl GST) on top of International Call rates.

International SMS $0.32 per SMS up to 160 standard characters

(originating in Australia)

International MMS $0.68 per MMS

(originating in Australia)

International Roaming For the full list of roaming rates, see circles.life/au/roaming-international-call-rates/.

Month to month plan which may be terminated before 12PM on the last day of the calendar
Term month. No cancellation charges apply but pre-paid monthly and data charges will not be refunded.
If cancelled in the first month, the pro-rata minimum monthly charge is payable.

Circles Australia Pty Ltd ABN 25 630 647 264 Version 1.0 - 1 September 2019
 INFORMATION ABOUT THE SERVICE
In order to use the service, you must first have a Circles.Life
SIM card, which may be ordered through your Circles.Life app
or through our website at www.circles.life/au/. You bring your
own mobile device. You may purchase additional Data Boost or
Data Add-on which can be used with the Circles.Life Base Plan.
WHAT’S NOT INCLUDED
Your monthly calls, text and data cannot be used overseas and
DATA
do not include calls to directory assistance, video calls, 1900
Data included in the plan are for use within Australia only. The
premium numbers or content charges. For details of those
20GB included data + 3GB Bill Shock Protection included data
charges please see your pricing plan that can be found here.
offer equates to $0.0012 per 1MB. Any unused data expires at
the end of each billing month.
ROAMING
International roaming (especially using data) may incur significant
STANDARD CALLS, SMS AND MMS
additional costs and is not available in all countries. Refer to our inter-
Included minutes are for standard national calls to landlines and
national roaming rates at circles.life/au/roaming-international-call-rates/.
mobiles, 13, 1300, 1800 numbers and voicemail, within Australia.
International roaming can be enabled through the Circles.Life app
Calls to overseas numbers are charged at our prevailing international
and is subject to usage caps to prevent bill shock. Please refer to
rates - see circles.life/au/roaming-international-call-rates/.
our Billing and Payment Policy.
Included SMS are to local numbers only. SMS sent to
international numbers will be charged at $0.318 per message. FAIR USE POLICY
Local MMS are unlimited, and MMS sent to international
Our Fair Use Policy’s purpose is to ensure Circles.Life can continue
numbers will be charged at $0.68 per message.
to deliver quality mobile services to all our customers. It guides our
customers so that you don’t use our services in a way we deem
EMERGENCY SERVICES “inappropriate” or “unacceptable”, and avoids legal, infringement,
Circles.Life will provide services to emergency service numbers and data security issues. Please see here for full details.
such as but not limited to 000 & 112 free of charge.
BILLING
CUSTOMER SERVICE Bills will be sent to you within the first 10 working days of the start
You can use the Circles.Life app on your mobile to pay a bill, check of each month. You may pay using the Pay Now option within the
your account balance, call and data usage, chat to customer care app, and enable auto-debit for recurring payments. A late payment
and more. Download the Circles.Life app from www.circles.life/au/. fee may be charged if the bill is not paid within 10 working days
of the bill due date. For more information, please see here. Please
CANCELLATION refer to our Billing and Payment Policy.

Circles.Life will provide services to you from the service start

date, in accordance with the agreement, until the service
CUSTOMER COMPLAINTS AND DISPUTES
is cancelled in accordance with the clauses spelt out under Contact customer care by email at happinessau@circles.asia, or
the section “Cancellation”. voicemail call back service on 1300 863 004 to raise a complaint
or a dispute.
TRACKING YOUR SPENDING Operating hours:
• 8am - 8pm AEST/AEDT Monday – Friday;
You can monitor your unbilled usage on the Circles.Life app.
• 8am - 5pm AEST/AEDT weekends and public holidays.
The app will alert you once you’ve reached approximately:
• 50%, 85%, and 100% of your included Base Data; If you are not satisfied with our review of the complaint, or
• 50%, 85%, and 100% of your 3GB Bill Shock Protection data; with the way in which we handled the complaint, you can ask
• 50%, 85%, and 100% of any additional data that is purchased the Telecommunications Industry Ombudsman (TIO) to assist,
and used above your standard plan inclusion each month. after you have spoken with us.

To lodge a complaint with the TIO you can call 1800 062 058; visit
FINANCIAL HARDSHIP its website at tio.com.au; or send a complaint form via post to PO
If customers or former customers are unable to pay their bill Box 276 Collins Street West, VIC, 8007 or by fax at 1800 630 614.
due to financial hardship caused by illness, unemployment If you need a complaint number from Circles.Life, please raise an
or another reasonable cause, Circles.Life offers a number inquiry to us first. The TIO will expect you to have attempted to
of options. Our Financial Hardship Policy can be found here. resolve the issue with us before lodging a TIO complaint.

Circles Australia Pty Ltd ABN 25 630 647 264 Version 1.0 - 1 September 2019