FAQ

– ADDITIONAL MEASURES TO ASSIST SME CUSTOMERS/BORROWERS AFFECTED BY THE

No Question Response

1. Am I eligible? All SME existing borrower is eligible for the
deferment offered except for credit card
facilities; Subject to the banking facilitiy is not in
arrears for more than 90 days as at 01/04/2020.

2. Is this moratorium an automatic enrolment Yes, it is an automatic enrolment for eligible
or do I need to call the Bank borrowers.

3. If I do not wish to take the moratorium, Yes, you may email bsu_s2h@maybank.com.my
how can I continue paying? if you you wish to opt-out of the automatic
deferment package, or continue to make timely
full repayment of your loan/financing.

You need to email and provide the following
details :
Person to be contacted
Contact number
Account number
Business Registration number.

We will respond within 3 working days.

4. What if I’ve already defaulted a few Yes, you are still eligible if your arrears are not
months – am I still eligible? more than 90 days as at 1st April 2020.

If your arrears are more than 90 days as at 1st
April 2020, you may approach your respective
Zones to seek for assistance/advise.

5. What if I want to exit the programme mid- You may submit your request to your respective
way? Zones or email bsu_s2h@maybank.com.my to
exit from the moratorium mid-way and continue
to make your monthly repayment to the
loan/financing account.

6. What if I wish to extend my moratorium The maximum moratorium period is only 6
period? months. We can consider to reschedule or
restructure your loan/financing, if you are
having difficulties paying thereafter.



No Question Response

7. I have multiple SME loans/financing, I only You may email bsu_s2h@maybank.com.my with
want moratorium for some and don’t want details of the loan/financing you wish to opt-out
for others. What is the process? (account number, contact number and contact
person), or continue to make timely and full
repayment of your loan / financing.

8. How will this impact my ability to take new There will be no impact.
loans/financing later on?

9. Will you stop my standing instruction Yes, we will suspend your Standing Instruction
automatically too? during the moratorium period. If for whatsoever
reason, the Standing Instruction is not
suspended, you may inform us and request for a
refund.

10. My account has standing instruction from You will need to contact the Bank where your
another Bank. Will Maybank inform the Standing Instruction was initiated, to suspend it.
Bank to stop the standing instruction?

11. What if after 6 months I have trouble You can still approach the Bank for restructuring
paying. Will Maybank help to extend my and rescheduling after the moratorium period.
moratorium? Please contact your respective Zones or call us
at 1 300 88 6688.

12. Does loan/financing tenure increase? Yes, since there was no payment for 6 months,
there will be an increase in the tenure.

If you wish to remain the tenure, you may
contact your respective Zones to recalculate the
repayment by rescheduling and restructuring
the account.

13. Will I be charged additional interest on the For conventional loan, interest will continue to
repayment amount that is deferred by 6 be charged on the outstanding balance
months during the period? comprising of both principal and interest
portion (ie compounded) during the moratorium
period.

For Islamic financing, profit will continue to
accrue on the outstanding principal amount.
Such profit however will not be compounded in
line with Shariah principles.

We will not impose late penalty charges on the
deferred amount.



No Question Response

14. If I am in this moratorium program, does it Yes, the loan instalment is deferred for 6
mean that I do not need to pay anything to months and you need not to pay anything to the
the Bank for 6 months, including Bank.
interest/profit?
It is a temporary deferment or suspension of
loan/financing repayment obligation (principal
and interest) for 6 months.

15. Is the moratorium extended to Yes, it is extended to loan/financing under
loans/financing under progressive interest? progressive release. However, the deferred
monthly interest accumulated must be settled
before the loan/financing is fully released.

Otherwise, payment meant for monthly
instalment once the loan/financing is fully
released, will go towards settling the
outstanding progressive interest, resulting in
instalment payment arrears.

16. For Overdraft facility, am I eligible under Yes, you are eligible under the automatic
the moratorium? Moratorium subject to eligibility as per BNM.

What if my OD account is currently in If your Overdraft is currently in excess/above
excess/above the approved limit? the approved limit, you are still eligible subject
to the excess incurred is still below 90 days as at
Can I still use/utilise my OD facility under 1st April 2020.
this moratorium?
Yes, you can still use/utilise your OD subject to
What if my OD is under the reduction available balance.
programme?
Yes, if your Overdraft is under the reduction
programme, it is still eligible for moratorium and
the reduction programme will be deferred for 6
months.

17. For Trade facility, am I eligible under the Yes, you are still eligible as long as the matured
moratorium? bill incurred is still below 90 days as at 1st April
2020.
What if I have Trade bills already matured
and force debited? Yes, you can still use your Trade facility subject
Can I still use/utilise my Trade facility/(ies) to there being available balance.
if I enrol under this moratorium?

18. Will the deferred payment reflect a poor No, it is not reflected in CCRIS.
record in CCRIS?



No Question Response

19. In view that there is no payment during the The default rate will not be triggered during the
6 months moratorium period, will my moratorium period. However, if your account is
account be triggered with default rate? in 3 months in arrears during the moratorium,
and you fail to pay the next subsequent
instalment, once the moratorium period is over,
the default clause will be triggered.

20. My loan/financing is under restructured & Yes, subject to your account is not more than 90
rescheduled (R&R). Am I still eligible for days as at 1st April, 2020.
this moratorium.

21. Does this deferment package apply to my It applies to all loans/financing outstanding as at
newly approved/disbursed loan? 1st April 2020.

22. If there is a Help Desk number to call if I If you have any further queries, you may contact
have further queries? your respective Zones or contact us at 1 300 88
6688, or you can also email us at
mgcc@maybank.com.my.