Canon

1
CONON IR BLACK AND WHITE COPEAR LEST
Caono ir –6000 PAGE START - 360
Caono ir –105 PAGE STARTS - 329
Caono ir adv –4045 PAGE START - 538
Caono ir adv–6255 PAGE START - 281
Canon ir -2420 PAGE START - 392
Caono ir – 1230 PAGE START - 695
Caono ir adv – 4051 PAGE START - 498
Caono ir – 1020 PAGE START - 442

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Caono ir adv– 500 PAGE START - 631
CANON IR COLOR COPEAR LEST
Caono ir –C6880i PAGE START - 2
Caono ir –C2550 PAGE START - 198
Caono ir adv –C2020 PAGE START - 137
Canon iRC6880i Trouble Error Codes List page

Code Description Remedy
At power-on, the rise in the
temperature of the fixing assembly is
not high enough. The main thermistor
(THM1, THM2, THM3), thermal Check for an open circuit and poor contact in the
E000- switch (TP1, TP2, TP3), or heater main thermistor, thermal switch, and heater;
0010 (H1, H2, H3, H4) has an open circuit then, reset in service mode:
or poor contact. The AC drive PCB or COPIER>FUNCTION>CLEAR>ERR.
the DC controller PCB is faulty.
After power-on, the temperature does
not reach 50 deg C within 300 sec.
(THM1, THM2, THM3), thermal
Check for an open circuit and poor contact in the
switch (TP1, TP2, TP3), or heater
E000- main thermistor, thermal switch, and heater;
(H1, H2, H3, H4) has an open circuit
0011 then, reset in service mode:
or poor contact. The AC drive PCB or
COPIER>FUNCTION>CLEAR>ERR.
The temperature reaches 50 deg C,
but does not reach 80 deg C within
300 sec.
E000- At power-on, the rise in the Check for an open circuit and poor contact in the
0012 temperature of the fixing assembly is main thermistor, thermal switch, and heater;
not high enough. The main thermistor then, reset in service mode:
(THM1, THM2, THM3), thermal COPIER>FUNCTION>CLEAR>ERR.
3

300 sec.
300 sec.
300 sec.
The temperature reaches 170 deg c,
300 sec.
4

180 sec.
180 sec.
but doest not reach 140 deg C within
180 sec.
180 sec.
E000- At power-on, the rise in the Check for an open circuit and poor contact in the
0025 temperature of the fixing assembly is main thermistor, thermal switch, and heater;
not high enough. The main thermistor then, reset in service mode:
(THM1, THM2, THM3), thermal COPIER>FUNCTION>CLEAR>ERR.
5

180 sec. If the outside heating roller
is in contact, within 400 sec.
switch (TP1, TP2, TP3), or heater Check for an open circuit and poor contact in the
E000- (H1, H2, H3, H4) has an open circuit main thermistor, thermal switch, and heater;
0026 or poor contact. The AC drive PCB or then, reset in service mode:
the DC controller PCB is faulty. COPIER>FUNCTION>CLEAR>ERR.
is in contact, within 400 sec
switch (TP1, TP2, TP3), or heater Check for an open circuit and poor contact in the
E000- (H1, H2, H3, H4) has an open circuit main thermistor, thermal switch, and heater;
0026 or poor contact. The AC drive PCB or then, reset in service mode:
the DC controller PCB is faulty. COPIER>FUNCTION>CLEAR>ERR.
is in contact, within 400 sec.

E000- At power-on, the rise in the Check for an open circuit and poor contact in the main
0031 temperature of the fixing thermistor, thermal switch, and heater; then, reset in
assembly is not high enough. service mode: COPIER>FUNCTION>CLEAR>ERR.
The main thermistor (THM1,
6
THM2, THM3), thermal switch

(TP1, TP2, TP3), or heater
(H1, H2, H3, H4) has an open
circuit or poor contact. The
AC drive PCB or the DC
controller PCB is faulty.
The temperature reaches 50
deg C, but does not reach 80
C deg in 420 sec.
temperature of the fixing
assembly is not high enough.
(TP1, TP2, TP3), or heater Check for an open circuit and poor contact in the main
E000-
(H1, H2, H3, H4) has an open thermistor, thermal switch, and heater; then, reset in
0032
circuit or poor contact. The service mode: COPIER>FUNCTION>CLEAR>ERR.
deg C within 420 sec.
E000-
0033
E000-
0034
E001- The rise in the temperature of Check the main thermistor, sub thermistor, and heater
7
the fixing assembly is

excessive. There is an open
circuit or poor contact in the
following: main thermistor
(THM1, THM2, THM3), sub
thermistor (THM4, THM5, for an open circuit and poor contact; then, reset in
0001
THM6), or heater (H1, H2, H3, service mode: COPIER>FUNCTION>CLEAR>ERR.
H4). The AC driver PCB or
the DC controller PCB is
faulty.
The rise in the temperature of
the fixing roller is excessive.
Check the main thermistor, sub thermistor, and heater
E001- thermistor (THM4, THM5,
for an open circuit and poor contact; then, reset in
0002 THM6), or heater (H1, H2, H3,
service mode: COPIER>FUNCTION>CLEAR>ERR.
faulty.
the outside heating roller is
excessive.
Check the main thermistor, sub thermistor, and heater
E001- thermistor (THM4, THM5,
0003 THM6), or heater (H1, H2, H3,
faulty.
the pressure roller is
excessive.
E001- The rise in the temperature of After releasing the error with the procedure of
00FF the fixing assembly is COPIER>FUNCTION>CLEAR>ERR, 1. Turn off the
excessive. There is an open switch of control panel. 2. Turn off the switch of main
circuit or poor contact in the power. 3. Turn on the switch of main power. a. When
following: main thermistor the machine returns, Check the interconnection
(THM1, THM2, THM3), sub between the DC controller PCB and the thermistor. b.
thermistor (THM4, THM5, When the machine does not return, Follow the
THM6), or heater (H1, H2, H3, instruction the error (Detailed) code shows on the
H4). The AC driver PCB or control panel.
8

faulty.
When the cause (Detailed
code) cannot be found in the
DC controller PCB input-port
as DC controller PCB detects
instantly an abnormal signal
from the thermistor.
the fixing assembly is not
enough. There is an open
main thermistor (THM1,
THM2, THM3), thermal switch Check the main thermistor, thermal switch, and heater
E002-
(TP1, TP2, TP3), or heater for an open circuit and poor contact; then, reset in
0010
(H1, H2, H3, H4). The AC service mode: COPIER>FUNCTION>CLEAR>ERR.
driver PCB or the DC
controller PCB has a fault.
The temperature of the fixing
roller reaches 80 deg C, but
drops below 50 deg C.
Check the main thermistor, thermal switch, and heater
E002- (TP1, TP2, TP3), or heater
0020 (H1, H2, H3, H4). The AC
The temperature of the
outside heating roller reaches
80 deg C, but drops below 50
deg C.
E002- (TP1, TP2, TP3), or heater
0030 (H1, H2, H3, H4). The AC
pressure roller reaches 80
deg C, but drops below 50
deg C.
9
After standby, the drop in the

assembly is excessive. There
is an open circuit or poor
contact in the main thermistor
(THM1, THM2, THM3),
E003- thermal switch (TP1, TP2,
0041 TP3), or heater (H1, H2, H3,
the DC controller PCB has a
fault.
During standby, the
temperature of the fixing roller
(THM1, THM2, THM3),
thermal switch (TP1, TP2, Check the main thermistor, thermal switch, and heater
E003-
TP3), or heater (H1, H2, H3, for an open circuit and poor contact; then, reset in
0042
H4). The AC driver PCB or service mode: COPIER>FUNCTION>CLEAR>ERR.
fault.
During standby, the
temperature of the outside
heating roller drops below 190
dg C.
(THM1, THM2, THM3),
E003- thermal switch (TP1, TP2,
0043 TP3), or heater (H1, H2, H3,
fault.
During standby, the
temperature of the pressure
roller drops below 120 deg C.
E003- After standby, the drop in the Check the main thermistor, thermal switch, and heater
0051 temperature of the fixing for an open circuit and poor contact; then, reset in
assembly is excessive. There service mode: COPIER>FUNCTION>CLEAR>ERR.
(THM1, THM2, THM3),
10
thermal switch (TP1, TP2,

TP3), or heater (H1, H2, H3,
fault.
During copying, the
temperature of the fixing roller

excessive. There is an open circuit or
poor contact in the main thermistor
Check the main thermistor, thermal switch, and
E003- heater for an open circuit and poor contact;
(H1, H2, H3, H4). The AC driver PCB
or the DC controller PCB has a fault.
During copying, the temperature of
the outside heating roller drops below
190 deg C.
excessive. There is an open circuit or
poor contact in the main thermistor
Check the main thermistor, thermal switch, and
E003- heater for an open circuit and poor contact;
(H1, H2, H3, H4). The AC driver PCB
or the DC controller PCB has a fault.
During copying, the temperature of
the pressure roller drops below 60
deg C.
There is an error in the fixing
assembly protection circuit. There is
an open circuit or poor contact in the
Check the main thermistor and the sub
main thermistor (THM1, THM2,
E004- thermistor for an open circuit and poor contact;
THM3) or sub thermistor (TH4,
THM5, THM6). The AC driver PCB or
the DC controller PCB has a fault.
There is an SSR error in the outside
heating roller heater.
E004- There is an error in the fixing Check the main thermistor and the sub
0002 assembly protection circuit. There is thermistor for an open circuit and poor contact;
an open circuit or poor contact in the then, reset in service mode:
main thermistor (THM1, THM2, COPIER>FUNCTION>CLEAR>ERR.
11

There is an SSR error in the fixing
sub heater.
main thermistor (THM1, THM2, Check the main thermistor and the sub
E004- THM3) or sub thermistor (TH4, thermistor for an open circuit and poor contact;
0003 THM5, THM6). The AC driver PCB or then, reset in service mode:
the DC controller PCB has a fault. COPIER>FUNCTION>CLEAR>ERR.
heating roller heater or the fixing sub
heater.
main heater.
heating roller heater or the fixing main
heater.
sub heater or the fixing main heater
12

heating roller heater, fixing sub
heater, or fixing main heater.
There is an SSR error in the pressure
heater.
heating roller heater or the contact
heater
000A then, reset in service mode:
sub heater or the contact heater.
000B THM5, THM6). The AC driver PCB or then, reset in service mode:
heating roller heater, fixing sub
heater, or contact heater.
000C assembly protection circuit. There is thermistor for an open circuit and poor contact;
13
There is an error in the fixing main

heater or the contact heater
000D THM5, THM6). The AC driver PCB or then, reset in service mode:
heating roller heater, fixing main
heater, or contact heater.

E004- THM3) or sub thermistor (TH4, THM5, thermistor for an open circuit and poor contact;
000E THM6). The AC driver PCB or the DC then, reset in service mode:
controller PCB has a fault. COPIER>FUNCTION>CLEAR>ERR.
There is an error in the fixing sub
heater, fixing main heater, or contact
heater.N>CLEAR>ERR.
E004- THM3) or sub thermistor (TH4, THM5, thermistor for an open circuit and poor contact;
000F THM6). The AC driver PCB or the DC then, reset in service mode:
controller PCB has a fault. COPIER>FUNCTION>CLEAR>ERR.
heating roller heater, fixing sub heater,
fixing main heater, or contact heater.
THM3) or sub thermistor (TH4, THM5,
THM6). The AC driver PCB or the DC
The fixing roller thermistor has an
open circuit.
14

The outside heating roller thermistor
has an open circuit.
The pressure roller thermistor has an
open circuit.
There is an error in the take-up
mechanism of the web.
Reset in service mode:
The web of the fixing assembly has
COPIER>FUNCTION>CLEAR>ERR. If you
E005- been fully taken up. After the web
have replaced the web, reset the reading in the
0000 sensor has detected an off state, the
following, and turn off and then on the power:
count has exceeded 3000. The web
COPIER>COUNTER>DRBL-1>FIX-WEB.
length sensor (PS20) is faulty. The DC
There is an error in the take-up
Check the drive solenoid of the fixing web for
E005- mechanism of the web.
disconnection; then, reset in service mode:
0010 The drive solenoid of the fixing
assembly is not connected.
The fixing assembly has a comparison
Check the connector of the drive solenoid of the
E006- error.
fixing web; then, turn off and then on the main
0001 The fixing drawer has been identified
power.
as being disconnected.
There is an error in relation to the life When you have replaced the fixing roller, reset
E008- of the fixing assembly. in service mode, and turn off and then on the
0001 The counter reading for the fixing main power: COPIER>COUNTER>DRBL-
roller has exceeded a specific count 1>FX-UP-RL.
There is an outside heating roller shift
error. The outside heating roller shift
motor (M22) is faulty. The outside Check the outside heating roller shift motor and
E009-
heating roller HP sensor (PS21) is the fixing motor; then, turn off and then on the
00FF
faulty. The DC controller PCB is faulty. main power.
The outside heating roller remains in
contact with the fixing roller
There is an error in the drum/ITB
Check the area around the photosensitive drum
E012- motor.
and the intermediate transfer belt; then, turn off
0001 After motor start-up, a lock state is not
and then on the main power.
identified for 1 sec or more.
E013- There is clogging by waste toner. Check the amount of waste toner; then, turn off
0001 There is a waste toner full error. the and then on the main power.
15
soft counter reading is 250000 or

higher.
There is clogging by waste toner.
There is a waste toner feedscrew
E013- Check the developing motor; then, turn off and
error. The output of the waste toner
0002 then on the main power.
lock detecting switch (SW14) is '1' for
more than 1 sec.
There is a fixing motor error.
E014- Check the fixing motor (fixing assembly); then,
After motor start-up, a lock state is not
0001 turn off and then on the main power.
identified for 1 sec or more.
There is an ATR error. xx=01 for Y;
xx=02 for M; xx=03 for C; xx=04 for
without color distinction
For INIT control (service mode
E020- INISET-*) at time of initial setup, the Turn off and then on the main power; then,
xx10 Sig value is lower than 62. The ATR execute the intermediate transfer belt.
sensor is damage or has an open
circuit. The connector may have poor
contact. The intermediate transfer belt
may be soiled.

There is an ATR error. xx=01 for Y; xx=02 for M; xx=03 for C;
Turn off and then on
xx=04 for without color distinction
the main power; then,
E020- For INIT control (service mode INISET-*) at time of initial
execute the
xx11 setup, the Ref value is lower than 62. The ATR sensor is
intermediate transfer
damaged or has an open circuit. The connector may have poor
belt.
contact. The intermediate transfer belt may be soiled
There is an ATR error. Xx=01 for Y; xx=02 for M; xx=03 for C;
execute the
xx11 setup, the Ref value is lower than 62. The ATR sensor is
damaged or has an open circuit. The connector may have poor
belt.
contact. The intermediate transfer belt may be soiled
xx=04 for without color distinction Turn off and then on
For INIT control (service mode INISET-*) at time of initial the main power; then,
E020-
setup, the Sig value is 960 or higher. The ATR sensor is execute the
xx12
damaged or has an open circuit. The connector has poor intermediate transfer
contact. The opening/closing of the shutter is faulty. The belt.
intermediate transfer belt is soiled.
E020- There is an ATR error. xx=01 for Y; xx=02 for M; xx=03 for C; Turn off and then on
xx13 xx=04 for without color distinction the main power; then,
For INIT control (service mode INISET-*) at time of initial execute the
setup, the Ref value is 960 or higher. The ATR sensor is intermediate transfer
damaged or has an open circuit. The connector has poor belt.
16
contact. The intermediate transfer belt is soiled

E020- When the background (intermediate transfer belt) is read
execute the
xx81 during patch detection, the P_base_adj value is lower than
255. The ATR sensor is damaged or has an open circuit. The
belt.
connector has poor contact. The ITB cleaner is faulty.
E020- xx=04 for without color distinction
execute the
xx90 The result (Sig D) of computation based on the reading of the
patch during patch detection (analog)) is lower than 16.
belt.
The result (Sig D) of computation based on the reading of the the main power; then,
E020-
patch during patch detection (analog) is 1008 or higher. The execute the
xx91
patch sensor is damaged or has an open circuit. The intermediate transfer
connector has poor contact. The primary transfer pressure is belt.
faulty. The mounting of the developing assembly is faulty.
The value delta D obtained from the result (Sig D) of Turn off and then on
computation based on the reading of the patch during patch the main power; then,
E020-
detection is -5.0% or more 3 times continuously. The patch execute the
xx92
sensor may be damaged or has an open circuit. The connector intermediate transfer
has poor contact. The primary transfer engagement is faulty. belt.
The mounting of the developing assembly is faulty. The
amount of supply is low.
The value delta D obtained from the result (Sig D) of Turn off and then on
computation based on the reading of the patch during patch the main power; then,
E020-
detection is +5.0% or lower 3 times continuously. The patch execute the
xx93
sensor is damaged or has an open circuit. The connector has intermediate transfer
poor contact. The primary transfer pressure is faulty. The belt.
mounting of the developing assembly is faulty. The amount of
supply is low.
There is an ATR error. xx=01 for Y; xx=02 for M; xx=03 for C; Turn off and then on
xx=04 for without color distinction the main power; then,
E020-
For ATR control, the Sig value is lower than 62. The ATR execute the
xxA0
poor contact. belt.
E020-
For ATR control, the Ref value is lower than 62. The ATR execute the
xxA1
poor contact. belt.
17
E020-
For ATR control, the Ref value is lower than 62. The ATR execute the
xxA1
poor contact. belt.
E020-
For ATR control, the Sig value is 960 or higher. The ATR execute the
xxA2
poor contact. The opening/closing of the shutter is faulty. belt.
E020-
For ATR control, the Ref value is 960 or higher. The ATR execute the
xxA3
poor contact. belt.
E020- The T/D ratio identified for ATR control has exceeded the
execute the
xxA9 lower limit (3%) 3 times continuously. The ATR sensor is
damaged or has an open circuit. The connector has poor
belt.
contact. The amount of supply is too low.

E020- The variation among the 8 samplings of the light Sig value is
execute the
xxC0 100 or higher. The ATR sensor is damaged or has an open
circuit. The connector has poor contact. The stirring of toner is
belt.
faulty.
E020-
The variation among the 8 samplings of the light Ref value is execute the
xxC1
100 or higher. The ATR sensor is damaged or has an open intermediate transfer
circuit. The connector has poor contact. belt.
E020- The variation among the 8 samplings of the patch Sig value is
execute the
xxC2 400 or higher. The patch sensor is damaged or has an open
circuit. The connector has poor contact. The primary transfer
belt.
engagement is faulty
execute the
xxD0 setup, the average of the light Sig values is 200 or lower. The
ATR sensor is damaged or has an open circuit. The connector
belt.
has poor contact. The amount of supply is low.
18

execute the
xxD0 setup, the average of the light Sig values is 200 or lower. The
belt.
has poor contact. The amount of supply is low.
execute the
xxD1 setup, the average of the light Ref values is 462 or lower. The
belt.
has poor contact.
Fore INIT control (service mode INISET-*) at time of initial the main power; then,
E020-
setup, the average of the patch Sig values is 200 or lower. execute the
xxD2
The patch sensor is damaged or has an open circuit. the intermediate transfer
connector has poor contact. The primary transfer engagement belt.
is faulty. The mounting of the developing assembly is faulty.
E020- For INTI control (service mode INISET-*) at time of initial
execute the
xxD4 setup, the average of the light Sig values is 800 or higher. The
belt.
has poor contact. The amount of supply is too high.
E020- For INTI control (service mode INISET-*) at time of initial
execute the
xxD5 setup, the average of the light Ref values is 562 or higher. The
belt.
has poor contact.
For INIT control (service mode INISET-*) at time of initial the main power; then,
E020-
setup, the variation among the 72 night Sig value samplings is execute the
xxDA
100 or more. The ATR sensor is damaged or has an open intermediate transfer
circuit. The connector has poor contact. The stirring of toner is belt.
faulty.
execute the
xxDB setup, the variation among the 72 light Ref samplings is 100
or more. The ATR sensor is damaged or has an open circuit.
belt.
The connector has poor contact.
E020- There is an ATR error. xx=01 for Y; xx=02 for M; xx=03 for C; Turn off and then on
xxDC xx=04 for without color distinction the main power; then,
For INIT control (service mode INISET-*), the average of the execute the
patch Sig values is 800 or higher. The patch sensor is intermediate transfer
19
damaged or has an open circuit. The connector has poor

contact. the primary transfer engagement if faulty. The
belt.
mounting of the developing assembly is faulty. The amount of
supply is too high.
E020- xx=04 for without color distinction
xxF1 The connector or the color toner supply clutch is not
execute ITB cleaning.
connected.
There is no toner inside the Bk developing assembly. - the
E020- toner is not supplied to the developing assembly correctly. -
execute the
xxFF the hopper stirring motor is not rotating normally. The hopper
connector has poor contact. The black toner supply motor
belt.
(M25) is faulty. The hopper stirring motor (M23) is faulty. The
black toner level sensor is faulty. The DC controller is faulty.
There is an error in the rotation of the developing assembly.
The developing rotary home position is not detected. The
E021- motor rotates out of sync because of poor torque caused by Turn off and then on
0001 any of the following: The developing rotary HP sensor is the main power.
faulty; the wiring of the DC controller is faulty; there is an
excess load on the developing assembly.

There is an error in the rotation of the developing assembly.
The length of the flag detected during rotation is longer or
shorter than the designed flag. The motor rotates out of sync
E021- Turn off and then on
because of poor torque caused by any of the following: the
0002 the main power.
developing rotary HP sensor is faulty; the wiring of the DC
controller PCB is faulty; there is an excessive load on the
developing assembly.
The developing motor (M3) does not rotate normally.
After motor start-up, a lock state is not detected for 1 sec or
more.
There is an over-current in the hopper stirring motor (M23)or
the black toner supply motor (M25).
There is an overcurrent in the hopper stirring motor (M23).
the black toner supply motor (M25).
There is an over-current in the black toner supply motor (M25).
E025- the black toner supply motor (M25). Turn off and then on
0410 The connector of the black toner supply motor (M25) is the main power.
identified as being disconnected.
E032- The NE connector counter does not operate. Turn off the main
20
power, and check the

cable for an open
0001 There is an open circuit in the line for the count pulse signal.
circuit; then, turn on
the main power.
There is an error in the 3.5K paper deck pickup motor, causing
an error signal.
After motor start-up, a lock state is not detected for 1 sec or
more. The mechanical load such as on the feeding system is
excessive.
The horizontal registration home position is not detected within
a specific period of time. The horizontal registration position is
faulty (0003).
a specific period of time.
faulty (0003).
The ON edge of the SUS plate is not detected during a search
for home position.
faulty (0003).
The logical motor position differs between before and after the
detection operation.
At time of potential control, a specific level of potential is
E061- absent. Or, the limiter goes on. Turn off and then on
0001 When forming an image, the potential is 10 V or less during the main power.
initial rotation.
0002 At time of potential control, the potential is 10 V or less during the main power.
initial rotation
0003 While the grid bias is being adjusted, a level of potential higher the main power.
than the grid bias is sampled.
0005 The difference in potential between dark and light areas is less the main power.
than 100 V.
0007 During adjustment of EPC offset, the potential that is read is the main power.
outside the +/-30 V range.
21

E061- absent. Or, the limiter goes on. Turn off and then on the
0008 During dark area potential adjustment, the sampling value main power.
is too low.
E061- Turn off and then on the
absent. Or, the limiter goes on.
0010 main power.
The sampling of the light area potential is faulty.
There is an error in the detection of the ITB home
position. xx=01: ITB home position sensor B, xx=02: ITB Turn off the main power,
home position sensor A; only at ITB 1/1 speed; XX=00: and check the DC controller
E070-
no distinction PCB and the ITB HP
00xx
The home position of the intermediate transfer belt is not sensor; then, turn on the
detected within a specific period of time . The ITB HP main power.
sensor is faulty.
position. xx=01: ITB home position sensor B, xx=02: ITB
home position sensor A; only at ITB 1/1 speed; XX=00: Turn off the main power,
no distinction and check the drive of the
E070-
The period of time between when the home position of intermediate transfer belt;
01xx
the intermediate transfer belt is detected and the next then, turn on the main
home position is detected is longer than specified . The power.
presence of a tear may have caused the sensor to
wrongly identify it as indicating the home position.
home position sensor A; only at ITB 1/1 speed; XX=00:
Turn off the main power,
no distinction
and check the surface of the
E070- The period of time between when the home position of
intermediate transfer belt for
02xx the intermediate transfer belt is detected and when the
a tear; then, turn on the
next home position is detected is shorter than specified .
main power.
The intermediate transfer belt slips on the drive roller,
causing a delay in the timing at which the home position
is detected.
home position sensor A; only at ITB 1/1 speed; XX=00:
and check the DC controller
E070- no distinction
PCB and the ITB HP
03xx The detection of the home position of the intermediate
sensor; then turn on the
transfer belt has failed once. ITB home position sensor B
main power.
and ITB home position sensor A must occur alternately;
however, the same state has been detected continuously.
With the front door closed, the transfer drawer connector
E073- or the transfer frame drawer connector is not connected. Turn off and then on the
0001 The result of detecting the feed unit indicates the main power.
absence of the unit.
E077- The home position of the secondary transfer roller Turn off and then on the
22
(engagement) is not detected.

0001 The HP sensor does not go on within 5 sec after the start main power.
of a HP search.
The home position of the transfer belt cleaner unit
E078- (engagement) is not detected. Turn off and then on the
0001 The HP sensor does not turn on within 5 sec after the main power.
start of a HP search.
The home position of the outside heating roller is not
detected. The outside heating roller home position sensor
does not go off.
0001 main power.
The HP sensor does not turn on within 5 sec after the
start of an HP search.
The home position of the outside heating roller is not
detected. The outside heating roller home position sensor
does not go off.
If there is an open circuit in the home position sensor of
the outside heating roller home position sensor, the state
0002 main power.
of the sensor will be identified as being ON. An error will
be identified if the sensor fails to go off when it is at a
point where it must normally go on and the outside
heating roller shift motor is driven.
The BD is not detected. and check the DC controller
E100-
The BD signal is not detected when the polygon scanner PCB and the 24V system
0001
has been driven for a specific period of time. fuse; then, turn on the main
power.
The BD is not detected. and check the DC controller
E100-
The BD signal is not detected white the polygon scanner PCB and the 24V system
0002
is rotating stably. fuse; then, turn on the main
power.
There is a scanner motor error. and check the DC controller
E110-
The FG signal is not detected within a specific period of PCB and the 24V system
0001
time after the polygon scanner has been driven. fuse; then, turn on the main
power.
There is a scanner motor error. and check the DC controller
E110-
The FG signal is not detected while the polygon scanner PCB and the 24V system
0002
is rotating stably. fuse; then, turn on the main
power.

E110- There is a scanner motor error. Turn off the main power, and
0003 The FG signal is not detected while the polygon check the DC controller PCB and
scanner is rotating stably. the 24V system fuse; then, turn on
23
the main power.

There is an error in the communication with the
fixing feed PCB. Turn off the main power, and
E197- In the course of initializing communication between check the DC controller PCB
0002 the DC controller and the fixing/feeding unit, as wiring and the 24V system fuse;
many as 10 communication errors occur then, turn on the main power.
continuously.
E197- Following the end of initialization of the check the DC controller PCB
0003 communication between the DC controller and the wiring and the 24V system fuse;
fixing/feeding unit, as many as 10 communication then, turn on the main power.
errors occur continuously.
E197- At the start of drum initial multiple rotation, there is check the DC controller PCB
0004 no signal indicating the start of 24V in the fixing wiring and the 24V system fuse;
assembly in the communication between the DC then, turn on the main power.
controller and the fixing/feeding unit.
There is an HP error.
An error is found during the forward trip of the HP Check the harness connector for
E202-
search. The scanner HP sensor is faulty. The connection; then, as necessary,
0001
scanner motor is faulty. The reader controller is replace the faulty part.
faulty.
There is an HP error.
An error is found during the return trip of the HP Check the harness connector for
E202-
search. The scanner HP sensor is faulty. The connection; then, as necessary,
0002
scanner motor is faulty. The reader controller PCB replace the faulty part.
is faulty.
Check the harness connector for
E225- The lamp has blown. connection. Check the scanning
0001 The level of shading is lower than specified. lamp (xenon), inverter, and reader
controller PCB.
Check the power supply harness
E227- There is a power supply (24V) error. connector for connection; then, as
0001 At power-on, the 24V port is off. necessary, replace the power
supply.
0002 At the start of a job, the 24V port is off. necessary, replace the power
supply.
0003 At the end of a job, the 24V port is off. necessary, replace the power
supply.
E227- There is a power supply (24V) error. Check the power supply harness
24
connector for connection; then, as

0004 While a load is being driven, the 24V port is off. necessary, replace the power
supply.
Turn off the main power, and
There is a DDI-P communication error. check the wiring of the DC
E240-
There is a DDI-P communication error (error in controller PCB and the 24V
0000
communication between master and slave 0). system fuse; then, turn on the
main power.
An error has occurred in the course of writing to
the counter memory. Turn off the main power, and
E246- Normal access to the FRAM PCB is not possible. A check the connection of the
0001 value is written to a specific area for a check on counter PCB. If the remedy fails,
connection to the FRAM PCB; when read back, replace the counter PCB.
however, it is not the value that has been written.
E246- the counter memory.
Replace the counter PCB.
0002 When the soft ID of FRAM is being repaired,
FRAM is not in an initialized condition.
the counter memory.
E246-
After an increase in the count, data is read into Replace the counter PCB
0003
FRAM; when it is read back and compared, it is not
the value that has been read into FRAM.

An error has occurred in the course of writing to the
counter memory.
E246- check the connector of the
A second after repair (from SRAM to FRAM) brings
0004 counter PCB. If repair fails,
out different SRAM and FRAM counter readings.
replace the counter PCB.
An attempt at repair has failed.
Error in counter memory or SRAM
E247- Replace the counter PCB or
An error exists in the SRAM and FRAM counter
0001 SRAM
readings
There is an error in the EEPROM. check the SRAM board; then, as
E248-
At time of start-up, a check error has occurred on necessary, replace the SRAM
0000
the SRAM board board, and turn on the main
power.
E248- There is an error in the EEPROM. Replace the reader controller
0001 There is a power-on error. PCB.
0002 There is a write error. PCB.
0003 There is a wire/read error. PCB.
25
codex error
E315-
An error has occurred in the course of software
000E
decoding.
E350- Fault in the soft ID PCB/function Reset in service mode, and
0000 An error exists in the add-on parity. replace the soft ID PCB.
Fault in the soft ID PCB/function
E350- check the connection of the soft
An error has occurred in the course of full data read
0001 ID PCB. If the remedy fails,
operation on the soft ID PCB.
replace the soft ID PCB.
Fault in the soft ID PCB/function Turn off the main power, and
E350- The value of the check sum area of all data read replace the soft ID PCB. If the
0002 from the soft ID PCB and the result of checksum remedy fails, replace the soft ID
computation do not match. PCB.
Fault in the soft ID PCB/function Turn off the main power, and
E350- The values in the soft ID check sum area of FRAM, check the connection of the soft
0003 SRAM1, and SRAM2 and the result of a check sum ID PCB. If the remedy fails,
computation differ. replace the soft ID PCB.
Fault in the soft ID PCB/function
While an E350 error is backed up, the value of the
E350- check the connection of the soft
check sum area of all data read from the soft ID
3000 ID PCB. If the remedy fails,
PCB and the result of check sum computation do
replace the soft ID PCB.
not match.
There is an error in the main controller PCB (sub). replace the main controller PCB
E351- At start-up, there is an error in the communication (sub). If the result is not good,
0000 between main controller PCB (sub) and the main replace the main controller PCB
controller PCB (main). (main), and turn on the main
power.
Serial No. mismatch
E354-
All the values of the soft ID 8 digits of SEEPROM Replace the soft ID PCB.
0001
are 0x00 or 0xoff.
Serial No. mismatch
In the absence of an error, the soft ID PCB has
been replaced with a new PCB and, in addition, the
following conditions exist at the same time: - the A mistake is likely to have been
soft IDs of the following pairs are not identical: made in the course of counter
E354- SEEPROM and SRAM1, SEEPROM and SRAM2, PCB replacement; as a result,
0002 SEEPROM and FRAM. - FRAM is not of the E355 is likely to have occurred
initialization pattern (i.e., the value of the check sum thereafter, not permitting recovery
area is '1' but the result of computation of the despite an attempt to reset E355.
counter area check sum is not '1'). - the soft IDs of
the following are all identical: SRAM1, SRAM2,
SRAM.

26
Serial No. mismatch PCB.

The soft IDs of the following pairs are not
identical and, in addition, any of the
following conditions exist: SEEPROM and Reset E355 (if the error occurs in the
SRAM1, SEEPROM and SRAM2, middle of repair operation). At times,
E355-
SEEPROM and FRAM. - FRAM is of the E355 cannot be reset (intentionally
0001
initialization pattern (i.e., the value of the designed in such a way to prevent illegal
check sum area is '1', and the result of replacement in the field).
check sum computation of the counter area
is '1'). - the soft ID of any of the following is
not identical: SRAM1, SRAM2, FRAM.
Disconnect and connect the harness
E400- There is a DF communication error.
connector; then, replace the reader
0001 There is a check sum error.
controller PCB or the ADF DC controller.
0002 There is a reception status error.
0003 There is a reception interrupt error.
Check the harness; then, as necessary,
E413- There is an error in the DF shift motor.
replace the sensor and motor. Check the
0001 The shift HP sensor is open.
attaching of the parts around the cam.
Check the harness; then, as necessary,
E413- There is an error in the DF shift motor.
replace the sensor and motor. Check the
0002 The shift HP sensor is closed.
attaching of the parts around the cam.
E490- The DF is of the wrong model. Replace the DF with one of an
0001 The installed DF is not of the correct type. appropriate type.
There is a finisher communication error.
There is an error in data communication. An Turn off the main power, and check the
E500- error has been detected in terms of the DC controller, wiring of the finisher PCB,
0001 number of errors or the duration of the error and 24V system fuse; then, turn on the
in the communication between copier and main power.
finisher.
There is an error in the communication
Check the connection between the
E503- within the finisher (finisher R1/R2).
saddle stitcher controller PCB and the
0002 There is a data communication error.
finisher controller PCB.
finisher-to-saddle unit communication error
There is an error in the communication Check the connection between the Punch
E503-
within the finisher (finisher R1/R2). controller PCB and the finisher controller
0003
finisher-to-punch unit communication error PCB.
There is an error in the backup memory of Turn off the main power, and check the
E505- the finisher (finer R1/R2). DC control, wiring of the finisher PCB,
0001 There is an error in the data stored in the and 24V system fuse; then, turn on the
backup memory main power.
E505- There is an error in the backup memory of Turn off the main power, and check the
27
wiring of the DC controller PCB and the

the finisher (finer R1/R2).
puncher controller PCB: then, check the
0002 There is a data error in the punch assembly
24V system fuse, and turn back on the
EEPROM.
main power.
1) Check the trailing edge assist home
position sensor. Is the sensor normal? 2)
There is an error in the trailing edge assist Check the wiring between the finisher
motor (finisher R1/R2). controller PCB and the trailing edge
E514-
The home position sensor does not go off assist motor. Is the wiring normal? 3)
8001
when the trailing edge assist motor has Check the trailing edge assist
been rotated for a specific period of time. mechanism. Is there a fault? 4) Try
replacing the trailing edge assist motor. Is
the problem corrected?
1) Check the trailing edge assist home
position sensor. Is the sensor normal? 2)
There is an error in the trailing edge assist Check the wiring between the finisher
motor (finisher R1/R2). controller PCB and the trailing edge
E514-
The home position sensor does not go on assist motor. Is the wiring normal? 3)
8002
when the trailing edge assist motor has Check the trailing edge assist
been rotated for a specific period of time. mechanism. Is there a fault? 4) Try
replacing the trailing edge assist motor. Is
1) Check the gear change home position
sensor. Is the sensor normal? 2) Check
There is an error in the gear change motor
the wiring between the fisher controller
(finisher R1/R2).
E519- PCB and the gear change motor. Is the
The home position sensor does not go on
0002 wiring normal? 3) Check the gear change
within a specific period of time after the gear
mechanism. Is there a fault? 4) Try
change motor has started to rotate.
replacing the gear change motor. Is the
problem corrected?

There is an error in the gear
change motor (finisher 1) Check the gear change home position sensor. Is the
R1/R2). sensor normal? 2) Check the wiring between the fisher
E519- The home position sensor controller PCB and the gear change motor. Is the wiring
8001 does not go off within a normal? 3) Check the gear change mechanism. Is there
specific period of time after a fault? 4) Try replacing the gear change motor. Is the
the gear change motor has problem corrected?
started to rotate.
There is an error in front
1) Check the pre-aligning plate home position sensor. Is
alignment (finisher R1/R2).
the sensor normal? 2) Check the wiring between the
Th alignment motor has
E530- finisher controller PCB and the pre-aligning plate motor.
started to rotate.e home
8001 Is the wiring normal? 3) Check the path of the aligning
position sensor does not go
plate. Is there a mechanical obstacle? 4) Try replacing
off within a specific period of
the pre-aligning plate motor. Is the problem corrected?
time after the front
28
There is an error in front

1) Check the pre-aligning plate home position sensor. Is
alignment (finisher R1/R2).
the sensor normal? 2) Check the wiring between the
The home position sensor
E530- finisher controller PCB and the pre-aligning plate motor.
does not go on within a
8002 Is the wiring normal? 3) Check the path of the aligning
specific period of time after
plate. Is there a mechanical obstacle? 4) Try replacing
the front alignment motor has
the pre-aligning plate motor. Is the problem corrected?
started to rotate.
There is an error in stapling
(finisher R1/R2).
The home position sensor 1) Check the wiring between the finisher controller PCB
E531-
does not go off within a and the stapler. Is the wiring normal? 2) Try replacing
0001
specific period of time after the stapler. Is the problem corrected?
the stapler motor has started
to rotate.
There is an error in stapling
(finisher R1/R2).
The home position sensor 1) Check the wiring between the finisher controller PCB
E531-
does not go on within a and the stapler. Is the wiring normal? 2) Try replacing
0002
specific period of time after the stapler. Is the problem corrected?
the stapler motor has started
to rotate
There is an error in the shift
mechanism of the stapler. 1) Check the stapler shift home position sensor. Is the
(finisher R1/R2) sensor normal? 2) Check the wiring between the finisher
E532- The home position sensor controller PCB and the stapler shift motor. Is the wiring
8001 does not go off within a normal? 3) Check the path of the stapler shift base. Is
specific period of time after there a mechanical obstacle? 4) Try replacing the
the stapler shift motor has stapler shift motor. Is the problem corrected?
started to rotate.
There is an error in the shift
mechanism of the stapler. 1) Check the stapler shift home position sensor. Is the
(finisher R1/R2) sensor normal? 2) Check the wiring between the finisher
E532- The home position sensor controller PCB and the stapler shift motor. Is the wiring
8002 does not go on within a normal? 3) Check the path of the stapler shift base. Is
specific period of time after there a mechanical obstacle? 4) Try replacing the
the stapler shift motor has stapler shift motor. Is the problem corrected?
started to rotate.
1) Check the swing home position sensor. Is the sensor
There is an error in the staple
normal? 2) Check the writing between the finisher
swing mechanism. (finisher
E535- controller PCB and the swing motor. Is the wiring
R1/R2)
0003 normal? 3) Check the swing mechanism. Is there a
There is an error in relation to
fault? 4) Try replacing the swing motor. Is the problem
an hazardous area..
corrected?
E535- There is an error in the staple 1) Check the swing home position sensor. Is the sensor
8001 swing mechanism. (finisher normal? 2) Check the writing between the finisher
R1/R2) controller PCB and the swing motor. Is the wiring
The home position sensor normal? 3) Check the swing mechanism. Is there a
does not go off even when fault? 4) Try replacing the swing motor. Is the problem
29
the swing motor has rotated

corrected?
for a specific period of time.
There is an error in the staple
1) Check the swing home position sensor. Is the sensor
swing mechanism. (finisher
normal? 2) Check the writing between the finisher
R1/R2)
E535- controller PCB and the swing motor. Is the wiring
8002 normal? 3) Check the swing mechanism. Is there a
does not go on even when
fault? 4) Try replacing the swing motor. Is the problem
corrected?
1) Check the post-aligning plate home position sensor.
rear alignment error
Is the sensor normal? 2) Check the wiring between the
(Finisher-R1/R2)
finisher controller PCB and the post-aligning plate
E537- The home position sensor
motor. Is the wiring normal? 3) Check the path of the
8001 does not go off even when
aligning plate. Is there a mechanical obstacle? 4) Try
replacing the post-aligning plate motor. Is the problem
corrected?
1) Check the post-aligning plate home position sensor.
rear alignment error
Is the sensor normal? 2) Check the wiring between the
(Finisher-R1/R2)
finisher controller PCB and the post-aligning plate
motor. Is the wiring normal? 3) Check the path of the
8002 does not go on even when
aligning plate. Is there a mechanical obstacle? 4) Try
replacing the post-aligning plate motor. Is the problem
corrected?
1) Check the No. 1 tray area sensors 1 through 3. Are
upper tray ascent/descent the sensors normal? 2) Check the wiring between
E540- error (Finisher-R1/R2) finisher controller PCB and the No. 1 tray shift motor. Is
8001 upper tray ascent/descent the wiring normal? 3) Is there a fault in the
motor clock error ascent/descent mechanism of the tray? 4) Try replacing
the No. 1 tray shift motor. Is the problem corrected?
the sensors normal? 2) Check the wiring between
upper tray ascent/descent
E540- finisher controller PCB and the No. 1 tray shift motor. Is
error (Finisher-R1/R2)
8002 the wiring normal? 3) Is there a fault in the
area error
ascent/descent mechanism of the tray? 4) Try replacing
the sensors normal? 2) Check the wiring between
upper tray ascent/descent
E540- finisher controller PCB and the No. 1 tray shift motor. Is
8003 the wiring normal? 3) Is there a fault in the
safety switch activation
ascent/descent mechanism of the tray? 4) Try replacing

E542- lower tray ascent/descent 1) Check the No. 2 tray sensors 1 through 3. Are the
0003 error (Finisher-R1/R2) sensors normal? 2) Check the wiring between the finer
safety switch activation controller PCB and the No. 2 tray shift motor. Is the wiring
30
normal? 3) Is there a fault in the tray ascent/descent

mechanism? 4) Try replacing the No. 2 tray shift motor. Is
1) Check the No. 2 tray sensors 1 through 3. Are the
lower tray ascent/descent sensors normal? 2) Check the wiring between the finer
E542- error (Finisher-R1/R2) controller PCB and the No. 2 tray shift motor. Is the wiring
8001 lower tray ascent/descent normal? 3) Is there a fault in the tray ascent/descent
motor clock error mechanism? 4) Try replacing the No. 2 tray shift motor. Is
1) Check the No. 2 tray sensors 1 through 3. Are the
sensors normal? 2) Check the wiring between the finer
lower tray ascent/descent
E542- controller PCB and the No. 2 tray shift motor. Is the wiring
8002 normal? 3) Is there a fault in the tray ascent/descent
area error
mechanism? 4) Try replacing the No. 2 tray shift motor. Is
1) Check the shutter home position sensor. Is the sensor
normal? 2) Check the wiring between the finisher
shutter unit error (Finisher-
controller PCB and the stack edging motor and between
R1/R2)
E584- the finisher controller PCB and the shutter open/close
The shutter open/closed
0002 clutch. Is the wiring normal? 3) Is there a fault in the
sensor does not go on (i.e.,
shutter mechanism? 4) Try replacing the stack edging
the shutter does not open).
motor or the shutter open/close clutch. Is the problem
corrected?
1) Check the shutter home position sensor. Is the sensor
normal? 2) Check the wiring between the finisher
shutter unit error (Finisher-
controller PCB and the stack edging motor and between
R1/R2)
E584- the finisher controller PCB and the shutter open/close
The shutter open sensor
8001 clutch. Is the wiring normal? 3) Is there a fault in the
does not go off (i.e., the
shutter mechanism? 4) Try replacing the stack edging
shutter is not closed).
motor or the shutter open/close clutch. Is the problem
corrected?
There is an error in the
punch motor. (punch unit)
The punching home Check the punch home position sensor, horizontal
E590-
position sensor is not registration motor, and punch driver PCB; then, turn off
8001
detected when the punch and then on the main power.
motor has been driven for
200 msec.
punch motor. (punch unit)
Check the punch home position sensor, horizontal
E590- The puncher does not
registration motor, and punch driver PCB; then, turn off
8002 detect the punching home
and then on the main power.
position after the motor has
stopped (initial operation).
E591- There is an error in the Turn off and then on the main power.
8001 punch dust sensor. (punch
unit)
31
light.
punch dust sensor. (punch
E591- unit)
Turn off and then on the main power.
8002 There is an error in the
light-receiving voltage
without emission of light.
punch horizontal
registration sensor. (punch
E592- unit)
light-receiving voltage at
time of light emission.
(trailing edge sensor)
punch horizontal
E592- unit)
(trailing edge sensor)
punch horizontal
unit)
E592-
There is an error in the Turn off and then on the main power.
8003
light-receiving voltage with
emission of light.
(horizontal registration
sensor 1)
punch horizontal
unit)
E592-
8004
sensor 1)
E592- There is an error in the Turn off and then on the main power.
8005 punch horizontal
unit)
light-receiving voltage with
emission of light.
32
sensor 2)
punch horizontal
unit)
E592-
8006
sensor 2)

There is an error in the punch horizontal registration
sensor. (punch unit)
There is an error in the light-receiving voltage it the
8007 main power.
presence of emission of light. (horizontal registration
sensor 3)
E592- sensor. (punch unit) Turn off and then on the
8008 There is an error in the light-receiving voltage without main power.
emission of light. (horizontal registration sensor 3)
8009 There is an error in the light-receiving voltage with main power.
800A There is an error in the light-receiving voltage without main power.
There is an error in the punch shift motor. (punch unit)
The light-receiving voltage HP sensor does not go off at
8001 main power.
time of light emission.
There is an error in the punch shift motor. (punch unit)
The light-receiving voltage HP sensor doest not go on
8002 main power.
There is an error in saddle paper positioning.
The paper positioning plate home position sensor does Check the paper positioning
E5F0- not turn on when the paper positioning plate motor has plate motor (M4S) /paper
0001 been driven for 1.33 sec. The paper positioning plate positioning plate home
motor (M4S) or the paper positioning plate home position position sensor (PI7S).
sensor (PI7S) is faulty.
E5F0- There is an error in saddle paper positioning. Check the paper positioning
0002 The paper positioning plate home position sensor does plate motor (M4S) /paper
not turn off when the paper positioning plate motor has positioning plate home
33
been driven for 1 sec. The paper positioning plate motor

(M4S) or the paper positioning plate home position position sensor (PI7S).
There is an error in saddle paper folding.
The number of detection pulses of the paper folding Check the paper folding
E5F1-
motor clock sensor is lower than specified. The paper motor (M2S) /paper folding
0001
folding home position sensor or the paper folding motor motor clock sensor (PI4S).
clock sensor (P14S) is faulty.
There is an error in saddle paper folding.
The state of the paper folding home position sensor does Check the paper folding
E5F1-
not change when the paper folding motor has been motor (M2S) /paper folding
0002
driven for 3 sec. The paper folding motor (M2S) or the motor clock sensor (PI4S).
paper folding motor clock sensor (P14S) is faulty.
There is an error in the saddle guide.
The guide home position sensor does not turn on when Check the guide motor
E5F2-
the guide motor has been driven for 0.45 sec. The guide (M3S) /guide home position
0001
motor (M3S) or the guide home position sensor (PI3S) is sensor (PI13S).
faulty.
There is an error in the saddle guide.
The guide home position sensor doest not turn off when Check the guide motor

E5F4- There is an error in saddle rear sampling. Check he stitching motor (rear;
0002 The stitching home position sensor does not turn off M6S) /stitching home position
when the switch motor (rear) is reverse for 0.5 sec or sensor (rear; MS5S).
34
more. The switch motor (rear, M6S) or the stitching

home position sensor (rear, MS5S) is faulty.
There is an error in saddle front stapling.
The stitching home position sensor does not turn on Check the stitching motor (front;
E5F5-
when the switch motor (front) is rotated in reverse for M7S) /stitching home position
0001
0.5 sec or more. The stitch motor (front, M7S) or the sensor (front; MS7S).
stitching home position sensor (front, MS7S) is faulty.
There is an error in saddle front stapling.
The stitching home position sensor does not turn off
Check the stitching motor (front;
E5F5- when the switch motor (front) is rotated in normal
M7S) /stitching home position
0002 direction for 0.5. The stitch motor (front, M7S) or the
sensor (front; MS7S).
switching home position sensor (front, MS7S) is
faulty.
There is an error in saddle butting.
The paper pushing plate home position sensor does The paper pushing plate motor
E5F6- not turn on when the paper pushing motor has been (M8S) or the paper pushing
8001 driven for 0.3 sec or more. The paper pushing plate plate home position sensor (PI4)
motor (M8S) or the paper pushing plate home is faulty.
position sensor (PI4) is faulty.
The paper pushing plate home position sensor does The paper pushing plate motor
E5F6- not turn off when paper pushing plate motor has been (M8S) or the paper pushing
8002 driven for 80 msec or more. The paper pushing plate plate home position sensor
motor (M8S) or the paper pushing plate home (PI4S) is faulty.
position sensor (PI4S) is faulty.
The number of detection pulses of the paper pushing The paper pushing plate motor
E5F6- plate motor clock sensor drops below a specific (M8S) or the paper pushing
8003 number. The paper pushing plate motor (M8S) or the plate motor clock sensor (PI1S)
paper pushing plate motor clock sensor (PI1S) is is faulty.
faulty.
The paper pushing plate sensor does not turn off The paper pushing plate motor
E5F6- when the paper pushing plate motor has been driven (M8S) or the paper pushing
8004 for 80 msec or more. The paper pushing plate motor plate leading edge position
(M8S) or the paper pushing plate leading edge sensor (PI15S) is faulty.
The paper pushing plate leading edge position
The paper pushing plate motor
sensor does not turn on when the paper pushing
E5F6- (M8S) or the paper pushing
plate motor has been driven for 0.3 sec or more. The
8005 plate leading edge position
paper pushing plate motor (M8S) or the paper
pushing plate leading edge position sensor (PI5S) is
faulty.
E5F8- There is an error in the saddle connector. Check the connectors of the
0001 The connector of the guide home position sensor is guide home position sensor
identified as being disconnected. The connector of (PI13S). Check the connectors
35
of the paper pushing plate home

the guide home position sensor (PI3S) is faulty.
position sensor (PI4S).
There is an error in the saddle connector.
The connector of the paper pushing plate home Check the connectors of the
E5F8-
position sensor is identified as being disconnected. paper pushing plate leading
0002
The connector of the paper pushing plate home edge position sensor (PI5S).
There is an error in the saddle connector.
The connector of the paper pushing plate leading Check the connectors of the
E5F8-
edge position sensor is identified as being paper pushing plate leading
0003
disconnected. The connector of the paper pushing edge position sensor (PI5S).
plate leading edge sensor (PI15S) is faulty.
There is an error in the saddle switch.
With any of the following sensor is identifying its
respective cover a being closed, the inlet cover
switch is identified as being open for 1 sec or more
Check the inlet cover switch
after the start of the initial rotation of the machine or
E5F9- (MS1S)/front cover switch
the start of printing: - inlet cover sensor (PI9S) - front
0001 (MS2S)/delivery cover switch
cover open/closed sensor (PI2S) - delivery cover
(MS3S).
sensor (PI3S) Or, the front cover switch (MS2S) or
the delivery cover switch (MS3S) is open. The inlet
cover switch (MS1S), front cover switch (MS2S), or
delivery cover switch (MS3S) is faulty.
With any of the following sensor is identifying its
respective cover as being closed, the front cove
switch is identified as being open for 1 sec or more Check the front cover switch
E5F9-
after the start of the initial rotation of the machine or (MS2S)/delivery cover switch
0002
the start of printing: - inlet cover sensor (PI9S) - front (MS3S).
cover open/closed sensor (PI2S) - delivery cove
sensor (PI3S) The front cove switch (MS2S) or the
delivery cover switch (MS3S) is faulty.
With any of the following sensors identifying its
respective cover as being closed, the delivery cover
E5F9- switch is identified as being open for 1 sec or more Check the delivery cover switch
0003 after the start of the initial rotation of the machine or (MS3S).
the start of printing: - inlet cover sensor (PI9S) - front
cover open/closed sensor (PI2S) - delivery cover
sensor (PI3S) - delivery cover switch (MS3S)

E604- There is a shortage of image Set it to the size of memory suited to the model in
0000 memory (SDRAM). question.
The amount of memory
required by the model in
36
question is not recognized.

Samsung HDD-related error
code
E609- The HDD does not increase to
Replace the HDD.
0008 a specific temperature level
within a specific time when the
power is turned on.
Samsung HDD-related error
code
E609- Turn off and then on the power. If the return operation
The HDD does not increase to
0009 fails, replace the HDD.
a specific temperature level in
relation to a sleep state.
E610 HDD encryption key fault
There is an error in the fax Turn off the main power, and check the fax board and
E674- board. the main controller PCB; then, turn on the main power.
0001 The fax board is detected, but If the machine fails to reset, replaced the fax board or
communication is not possible. the main controller PCB
There is an external controller
error.
Turn off the main power, and check the cable; then,
E677- An error has been detected by
turn on the main power. If the machine fails to start up,
0003 a check on the configuration
re-install the system software of the external contro
when the external controller is
being started up.
There is an external controller Turn off the main power, and check the controller is an
E677- error. appropriate type, and check the cable; then turn on the
0010 A controller for a non-Canon main power. If the machine fails to reset, re-install the
machine is connected. system software of the external controller.
There is an external controller
error.
E677- There is an error in the
turn on the main power. If the machine fails to start up,
0080 communication with the printer
re-install the system software of the external controller.
after the external controller
has started up normally.
There is an error in IPC
initialization.
E710- Turn off the main power, and check the cable; then,
The machine fails to become
0001 turn on the main power.ted up.
ready within 3 sec after the
IPC chip has started up.
There is an IPC
communication error.
An error has been detected 4
turn on the main power. If the machine fails to reset,
E711- times or more within 1.5 sec
check the connector between the finisher and the
0002 after the communication has
copier for poor contact; as necessary, replace the
been interrupted between the
finisher controller/DC controller.
finisher and the printer, and
the machine does not reset.
37
There is a finisher Turn off the main power switch, and check the wiring of
communication error. the DC controller PCB and the finisher controller PCB,
E713-
There is an error in the IC and check the 24V system fuse: then, turn on the main
0001
used for communication by the power switch. If the machine does not reset, replace
sorter. the DC controller PCB/finisher controller PCB.
communication with the NE
controller.
E717- Check the cable, and reset in service mode:
The NE controller that was
0001 COPIER>FUNCTION>CLEAR>ERR.
connected before the power is
turned off is not recognized
after the power is turned on.
E717- controller. Check the cable, and reset in service mode:
0002 An IPC open circuit or an IPC COPIER>FUNCTION>CLEAR>ERR.
communication error is not
reset.
error in communication with
coin vendor/card reader
E719- The coin vendor that is Check the cable, and reset in service mode:
0001 connected before the power is COPIER>FUNCTION>CLEAR>ERR.
turned off is not recognized
when the paper is turned on.
error in communication with
coin vendor/card reader
- The IPC cable to the coin
vendor is broken and the IPC
communication cannot be Check the cable; thereafter, reset by making the
E719-
recovered. - There is an open following selections:
0002
circuit in the pickup delivery COPIER>FUNCTION>CLEAR>ERROR
signal line. - An improper
connection is detected (short
circuit between Tx and Rx of
IPC).

error in communication with coin
vendor/card reader
E719- The card reader that is connected Check the cable, and reset in service mode:
0011 before the power is turned off is not COPIER>FUNCTION>CLEAR>ERR.
recognized when the paper is
turned on.
E719- error in communication with coin Check the cable, and reset in service mode:
0012 vendor/card reader COPIER>FUNCTION>CLEAR>ERR.
There is an IPC cable open circuit
38
or an IPC communication error in

relation to the card reader that
cannot be reset.
E730 There is a PDL error.
Turn off the main power, and check the
connection of the UFR board; then, turn on the
E731 There is a UFR board error. main power. If the machine does not reset,
replace the UFR board or the main controller
PCB.
There is an error in reader Turn off the main power, and check the
E732- communication. connectors to the reader, and check the power
0001 There is an error in reader supply of the reader; then, turn on the main
communication. power.
There is an error in reader
communication.
Although a printer model, the
E732-
machine is identified as a reader Turn off and then on the main power.
9999
unit at start-up. (A copier model is
started up as a printer model when
the RAM is initialized.)
There is a printer communication
Turn off the main power, and check the
error.
E733- connectors to the DC controller PCB and the main
There is a printer communication
0000 controller PCB, and check the power supply of the
error. At start-up, the printer is not
printer; then, turn on the main power.
detected.
There is a printer communication Turn off the main power, and check the
E733- error. connectors to the DC control PCB and the main
0001 There is a DDI-P communication controller PCB, and check the power supply of the
error. printer; then, turn on the main power.
There is an Ethernet board error.
At time of start-up, the MAC
E740- Turn off the main power, and replace the NIC;
address is found to be illegal. A
0002 then, turn on the main power
non-Canon MAC address is
detected.
There is a DDI communication error.
There is an SCI error. The reception
Disconnect and connect the DDI-S cable
E743- data is faulty. A reception time-out
connector; then, as necessary, replace the reader
0000 condition has occurred. An SEQ
controller PCB or the main controller PCB.
timeout error has occurred. An SEQ
time-out error has occurred.
There is a language file/boot ROM Download the appropriate language fields of the
E744
error. correct version using the Service Support Tool
E745 There is a TokenRing error.
E746- The accessories board is of the Replace it with a UFR board of the correct type.
0003 wrong type.
At time of start-up, the UFR board is
39
found to be of the wrong type. (A

query is made to find out if the type
is correct with reference to the
engine ID.)
The accessories board is of the
wrong type.
At time of start-up, the scanner
E746- Replace it with a scanner board of the correct
board is found to be of the wrong
0004 type.
type. (A query is made to find out if
the type is correct with reference to
the engine ID.)
There is an error in the ASIC for
image processing or in the ASIC for
memory control/communication
control. Turn off the main power, and check the main
E747 There is an error in IC1015 (ASIC controller PCB; then, turn on the main controller
for image processing) or in IC1012 PCB
(for memory control/communication
control) on the main controller PCB.
(e.g., image data transfer error)

1. Disconnect and then connect 4 to 5 G-
chip boards several times. 2. Replace the
E748 CL2 board-dependent board error
G-chip board. 3. Replace the main
controller PCB.
Reboot instruction initiated by change in
E749- PDL configuration
Turn off and then on the power.
0001 A change has occurred that calls for
turning off and then on the power.
Turn off the main switch, and check the
The interlock 24V mechanism of the fixing
wiring of the DC controller PCB, check the
E800- unit is identified as being off. With the
fixing unit interlock, and check the 24V
0001 door closed, the interlock 24V mechanism
system fuse; then, turn on the interlock
remains off for 500 msec.
main switch.
There is any of the various types of fan Turn off the main switch, and check the
E804- errors. wiring of the DC controller PCB and the
0004 There is an error in the controller cooling 24V system fuse; then, turn on the main
fan. switch.
There is any of the various types of fan
Turn off the main switch, and check the DC
E804- errors.
controller PCB and the 24V system fuse;
0007 There is an error in the power supply
then, turn on the main switch.
cooling fan.
E805- The fixing heat exhaust fan is identified Turn off the main power, and check the
0003 as having stopped or having an error. supply of power to the fan; then, as
There is an error in the fixing heat necessary, replace the fan, and turn on the
40
exhaust fan. main power.

There is an error in the process unit
E820- wiring of the DC controller PCB and the
cooling fan.
0002 24V system fuse; then, turn on the main
There is an error in the process unit fan.
switch.
There is an error in the primary charging
Turn off the main power, and check the DC
E824- suction/primary charging exhaust fan.
controller PCB and the 24V system fuse;
0000 There is an error in the primary charging
then, turn on the main switch.
suction mechanism.
There is an error in the primary charging
E824- suction/primary charging exhaust fan.
wiring of the DC controller PCB and 2V
0001 There is an error in the primary exhaust
system fuse; then, turn on the main switch.
fan.
Canon iRC2380i Trouble Error Codes List page

Abnormality high temperature error
of the fixing unit
Detect high temperature by the
Replace the fixing unit, Replace the main power
main thermistor (software).
E001- supply PCB, Replace the DC controller PCB To
Software detects that the
0000 recover from the error: In service mode
temperature detected by the main
COPIER>FUNCTION> CLEAR>ERR
thermistor is abnormally high
(above 260 deg C) for 500 ms
continuously.
of the fixing unit
Detect high temperature by the sub Replace the fixing unit, Replace the main power
E001- thermistor (software). Software supply PCB, Replace the DC controller PCB To
0001 detects that the temperature recover from the error: In service mode
detected by the sub thermistor is COPIER>FUNCTION> CLEAR>ERR
abnormally high (above 260 deg C)
for 500 ms continuously.
of the fixing unit
E001- thermistor (hardware). Hardware supply PCB, Replace the DC controller PCB To
detected by the contact type COPIER>FUNCTION> CLEAR>ERR
(above 230 deg C).
E003- Error in the low temperature of the Check the connection of the main
41
fixing unit
thermistor/thermal switch. Check open circuit of
Detects the temperature detected
heater. Replace the cover switch. Replace the
by the main thermistor is
fixing unit. Replace the main power supply PCB.
0000 abnormally low (below 120 deg C)
Replace the DC controller PCB. Clear the error in
for 1 sec continuously after passing
service mode: COPIER > FUNCTION > CLEAR >
20 sec from turning ON the fixing
ERR.
heater.
Error in the low temperature of the Check on connection of the sub thermistor/thermo
fixing unit switch, Replace the fixing unit, Check on a break
Detects the temperature detected in the heater, Replace the cover switch, Replace
E003-
by the sub thermistor is abnormally the main power supply PCB, Replace the DC
0001
low (below 70 deg C) for 1 sec controller PCB To recover from the error: In
continuously while adjusting print service mode COPIER>FUNCTION>CLEAR
temperature. >ERR
Error in the low temperature of the
fixing unit
E003- Clear the error in service mode: COPIER >
Detects the abnormally low
0002 FUNCTION > CLEAR > ERR.
temperature (open circuit) when
turning ON the fixing heater.
Thermistor is not connected
- Confirm the cable connection - Replace the
E004- During walm-up rotation, the
cable exchange, and established - Replace the
0000 thermistor connection signal
fixing unit - Replace the DC controller PCB.
(FUSER CNCTX) is open.
Error in pressure/release of fixing
film unit
Check the pressure/release mechanism. Check
E009- In case that the output of fixing
the connection of the connector. Replace the
0001 automatic pressure phase sensor is
motor.
not changed although
rotating/reversing the fixing motor
Drum/ITB motor error
E012- Lock of the motor fails to be Check on connection of the connector, Replace
0000 detected 3 sec or more after the the motor
motor starts to operate.
Error in the waste toner motor
E013-
Detects the fault in the waste toner Replace the waste toner motor.
0001
motor
E013- Indicates that the waste toner motor Replace the waste toner motor. Replace the DC
0002 does not rotate due to the open controller PCB.
circuit.
Error in the registration/multifeeder
motor
Indicates that the signal indicates
E015- Check on connection of the connector, Replace
the motor rotates with the target
0000 the motor
speed is not sent to the port after
passing more than 3 sec from the
startup of the motor.
42
Error in the developing assembly

(toner fault: ATR error)
Clean the ATR sensor window. Check the
Indicates that the patch level is
E020- mounting of the developing assembly. Check the
higher than the upper limit of the
0010 ATR sensor open circuit. Replace the ATR
target although setting it as the
sensor.
minimum when initializing Yellow
ATR.
sensor.
minimum when initializing Magenta
ATR.
sensor.
minimum when initializing Cyan
ATR.

Error in the developing assembly (toner
fault: ATR error) Clean the ATR sensor window. Check
E020- Indicates that the patch level is higher than the mounting of the developing
0013 the upper limit of the target although setting assembly. Check the ATR sensor open
it as the minimum when initializing Black circuit. Replace the ATR sensor.
ATR.
E020- Indicates that the patch level is lower than the mounting of the developing
0020 the lower limit of the target although setting assembly. Check the ATR sensor open
it as the maximum when initializing Yellow circuit. Replace the ATR sensor.
ATR.
it as the maximum when initializing Magenta circuit. Replace the ATR sensor.
ATR.
E020- Error in the developing assembly (toner Clean the ATR sensor window. Check
0021 fault: ATR error) the mounting of the developing
Indicates that the patch level is lower than assembly. Check the ATR sensor open
the lower limit of the target although setting circuit. Replace the ATR sensor.
it as the maximum when initializing Magenta
43
ATR.
it as the maximum when initializing Cyan circuit. Replace the ATR sensor.
ATR.
it as the maximum when initializing Black circuit. Replace the ATR sensor.
ATR.
Error in the developing assembly (toner Check the toner leakage from the toner
E020- fault: ATR error) buffer block within the developing
0100 Measured density value of patch for Yellow assembly. Replace the patch image
is higher than the upper limit. reading sensor.
0101 Measured density value of patch for assembly. Replace the patch image
Magenta is higher than the upper limit. reading sensor.
0102 Measured density value of patch for Cyan is assembly. Replace the patch image
higher than the upper limit. reading sensor.
0103 Measured density value of patch for Black is assembly. Replace the patch image
is lower than the lower limit. reading sensor.
Magenta is lower than the lower limit. reading sensor.
lower than the lower limit. reading sensor.
E021- Developing motor error Check on connection of the developing
44
Indicates that the signal indicates the motor

motor and the DC controller PCB,
rotates with the target speed is not sent to
0000 Replace the DC controller PCB, Replace
the port after passing more than 3 sec from
the developing motor
the startup of the motor.
ode Description Remedy

Error in the toner motor
Check on connection of the toner motor and the DC controller
E025- Indicates an error of Y
PCB, Replace the DC controller PCB, Replace the toner
0000 developing assembly
motor
toner supply
E025- Indicates an error of M
motor
toner supply
E025- Indicates an error of C
motor
toner supply
Error in the toner motor Check on connection of the toner motor and the DC controller
E025-
Error of Bk developing PCB, Replace the DC controller PCB, Replace the toner
0003
assembly toner supply motor
E025- Error in the toner motor
0100 Y buffer supply error
motor
0101 M buffer supply error
motor
0102 C buffer supply error
motor
0103 Bk buffer supply error
motor
The counter of the NE
controller fails to
E032-
operate. Check on a break in the cable
0001
A break in the count
pulse signal is detected.
OHP sensor error
The sampling data
E045- measured during initial
Replace the OHP sensor
0000 multiple rotations is
lower than the specific
level.
45
High voltage-related Check on the primary transfer roller spring, Clean the position
error (Primary transfer) where the primary transfer roller contacts, Replace the
E067- The first detected primary transfer roller, Replace the drum unit Check a value
0101 current of primary of COPIER> DISPLAY> MISC> DRM-LIFE, and replace the
transfer ATVC is the drum unit if the value is near 100 because the drum may
threshold or more. have reached its life expectancy.
E067- The two detected primary transfer roller, Replace the drum unit Check a value
0102 currents of primary of COPIER> DISPLAY> MISC> DRM-LIFE, and replace the
transfer ATVC are both drum unit if the value is near 100 because the drum may
the threshold or less. have reached its life expectancy.
transfer ATVC are the drum unit if the value is near 100 because the drum may
same each other. have reached its life expectancy.
BD error
Check on connection between the laser scanner unit and the
E100- Lock of the BD control
DC controller PCB, Check on 24V line fuse, Replace the
0000 fails while rotation of the
laser scanner unit
polygon motor is stable.
Error in polygon motor
BD control is not locked Check on connection between the laser scanner unit and the
E110-
when 5 sec passed after DC controller PCB, Check on 24V line fuse, Replace the
0000
the activation of polygon laser scanner unit.
motor.
46

Error in polygon motorSpeed lock of the FG Check on connection between the laser
E110- speed control fails to be executed 5 sec scanner unit and the DC controller PCB,
0001 after the polygon motor starts to operate Check on 24V line fuse, Replace the
(Does not reach the specified speed). laser scanner unit.
Error in IMG1 (error in add-on)
E193-
Error in initialization of image ASIC of DC Replace DC controller PCB
0001
controller PCB (IMG)
CIS unit HP detection error Disconnect and then connect the
E202- The HP sensor fails to be ON after the CIS connector, Replace the scanner HP
0001 unit moves backward for a specific distance sensor, Replace the scanner motor,
or more. Replace the reader controller PCB
E202- The HP sensor fails to be OFF after the CIS connector, Replace the scanner HP
0002 unit moves forward for a specific distance or sensor, Replace the scanner motor,
more. Replace the reader controller PCB
Disconnect and then connect the
CIS light quantity error
connector, Replace the document lamp
E225- Normal light-up of the lamp fails to be
(xenon tube), Replace the CIS, Replace
0001 confirmed at the time of power-on and
the inverter PCB, Replace the reader
shading correction when a job starts.
controller PCB.
Disconnect and connect the power
E227- Power supply error in the reader unit
supply connector, Replace the power
0001 24V port is off at power-on.
supply
47

0002 24V port is off when a job starts.
supply
0003 24V port is off when a job terminates.
supply
0004 24V port is off during a drive under load.
supply
Disconnect and connect the main
E240- Error in communication of controller controller PCB (sub SJ-A/ PDRM-EF-A),
0000 Error in communication data. or replace it. Replace the main controller
PCB (main).
Error in communication of controller
Check connector, check connection of
There is no response when 3 sec passed
E240- sub PCB in the controller box, check /
since the main controller had sent the
0001 replace DC controller PCB / main
pickup request to DC controller during
controller PCB
printing.
Control panel unit error
E243- Communication between the Check on connection between the main controller
0000 main controller and the control PCB and the control panel unit
panel unit is abnormal.
E244- Error in connection of the Check the connection of the flexible cable, replace the
0000 flexible cable on the DC DC controller PCB
controller PCB
Error in connection of the
flexible cable on the DC
controller PCB (right side (1
48
pc.))
controller PCB
E244- Check the connection of the flexible cable, replace the
0001 DC controller PCB
controller PCB (left side (3
pc.))
Backup memory error
E248- Check on connection of the SRAM PCB, Replace the
Check error of the SRAM PCB
0000 SRAM PCB
(at start up)
Backup memory error
E248-
Reader controller EEPROM Replace the reader controller PCB
0001
error at power-on
Backup memory error
E248-
0002
writing error
Backup memory error
E248- Reader controller EEPROM
Replace the reader controller PCB
0003 reading error after check error
writing
Main controller PCB error
Disconnect and connect the main controller PCB (sub
E351- Communication error of the
SJ-A/ PDRM-EF-A/R-A), or replace it. Replace the
0000 main controller PCB occurs at
main controller PCB (main).
start-up.
- Check the connection of the cable - Check on
E400- Feeder communication error connection between the ADF controller PCB and the
0001 Checksum error main controller PCB (sub), Replace the ADF controller
PCB, Replace the main controller PCB (sub
0002 Reception status error main controller PCB (sub), Replace the ADF controller
0003 Reception interrupt error main controller PCB (sub), Replace the ADF controller
E413- Pressure motor trouble
Replace the pressure motor.
0001 Pressure HP sensor OPEN
0002 Pressure HP sensor CLOSE
Error in different feeder model
E490-
Feeder for other model is Connect an appropriate feeder
0001
detected.
E503- Finisher internal Check on connection between the saddle stitcher
49
communication error controller PCB and the finisher controller PCB,

0002 Communication error between Replace the finisher controller PCB, Replace the

Finisher internal communication Check on connection between the saddle
E503- error stitcher controller PCB and the finisher controller
0003 Communication error between the PCB, Replace the finisher controller PCB,
finisher and the puncher unit Replace the saddle stitcher controller PCB
Check on connection between the DC controller
Finisher backup memory error
E505- PCB and the finisher controller PCB, Replace
Data stored in the backup memory is
0001 the finisher controller PCB, Replace the DC
abnormal.
controller PCB
Check on connection between the puncher
E505- controller PCB and the finisher controller PCB,
Abnormality of puncher unit
0002 Replace the finisher controller PCB, Replace the
EEPROM data
puncher controller PCB
E505-
Finisher controller EEPROM writing Replace the finisher controller PCB
0003
error
E505-
0004
timeout error
Error in different model
Replace to the supported pickup option (side
E508- At start-up, when the pickup/delivery
paper deck), delivery option (finisher) for this
0001 option for different model is
model.
detected.
Stack delivery error / End assist
motor error Finisher-Z1 Check on a drive of the stack retaining roller,
E514-
The HP sensor fails to be ON within Replace the return belt U-turn HP sensor (SR5) ,
8001
1500ms after the return belt starts to Replace the stack delivery motor (M2)
move to its HP.
motor error Finisher-Y1, Saddle
E514- Finisher-Y2 Replace the end assist HP sensor (PI39) ,
8001 The HP sensor fails to be OFF after Replace the end assist motor (M39)
the end assist motor rotates for a
specific period of time.
motor error Finisher-Z1
Check on a drive of the stack retaining roller,
E514- The HP sensor fails to be OFF
Replace the return belt U-turn HP sensor (SR5) ,
8002 within 1500ms after the return belt
Replace the stack delivery motor (M2)
starts to move to the belt contact
position.
E514- Stack delivery error / End assist Replace the end assist HP sensor (PI39) ,
50

Finisher-Y2
8002 The HP sensor fails to be ON after Replace the end assist motor (M39)
Gear change motor error Finisher-
Y1, Saddle Finisher-Y2
E519- Replace the end assist HP sensor (PI39) ,
The HP sensor fails to be OFF after
8001 Replace the end assist motor (M39)
The HP sensor fails to be ON after
Rear alignment error Finisher-Z1
E530- The HP sensor fails to be ON within Replace the rear adjuster plate HP sensor (SR4)
8001 2000ms after the rear adjuster plate , Replace the rear adjuster plate motor (M4)
starts to move to its HP.
Front alignment error Finisher-Y1,
Saddle Finisher-Y2 Replace the front adjuster plate HP sensor
E530-
The HP sensor fails to be OFF after (PI36) , Replace the front adjuster plate motor
8001
the front jog motor rotates for a (M33)
E530- The HP sensor fails to be OFF Replace the rear adjuster plate HP sensor (SR4)
8002 within 1000ms after the rear adjuster , Replace the rear adjuster plate motor (M4)
plate starts to move from its HP.

E530-
The HP sensor fails to be ON after the (PI36) , Replace the front adjuster plate
8002
front job motor rotates for a specific motor (M33)
period of time.
Staple error Finisher-Z1
The HP sensor fails to be ON within
E531- Replace the stapling HP sensor (SR18) ,
500ms after the staple motor starts to
8001 Replace the staple motor (M9)
drive in the reverse direction to recover
from a staple jam.
Staple error Finisher-Y1, Saddle
Finisher-Y2
E531- Replace the staple HP sensor (PI50) ,
The HP sensor fails to be OFF after the
staple motor rotates for a specific period
of time.
51

E531- The HP sensor fails to be OFF within Replace the stapling HP sensor (SR18) ,
8002 500ms after the staple motor starts to Replace the staple motor (M9)
drive.
Staple error
E531- The HP sensor fails to be ON after the Replace the staple HP sensor (PI50) ,
8002 staple motor rotates for a specific period Replace the staple motor (M41)
of time.
Staple unit shift error Finisher-Z1
E532- The HP sensor fails to be ON within Replace the stapler slide HP sensor (SR6) ,
8001 11000ms after the staple unit starts to Replace the stapler slide motor (M8)
move to the stapling HP.
Staple unit shift error Finisher-Y1,
Saddle Finisher-Y2
E532- Replace the stapler shift HP sensor (PI50) ,
8001 Replace the stapler shift motor (M35)
staple shift motor rotates for a specific
period of time.
E532- The HP sensor fails to be OFF within Replace the stapler slide HP sensor (SR6) ,
move from its HP.
Staple unit shift error
E532- The HP sensor fails to be ON after the Replace the stapler shift HP sensor (PI50) ,
8002 stapler shift motor rotates for a specific Replace the stapler shift motor (M35)
period of time.
Swing error Check on operation of the stack delivery
E535- The HP sensor fails to be ON within motor swing mechanism, Replace the swing
8001 2000ms after the swing arm starts to cam HP sensor (SR7) , Replace the swing
move to its HP. cam motor (M5)
Swing error Finisher-Y1, Saddle
Finisher-Y2
E535- Replace the swing HP sensor (PI35) ,
8001 Replace the swing motor (M36)
swing motor rotates for a specific period
of time.
Swing error Finisher-Z1 Check on operation of the stack delivery
E535- The HP sensor fails to be OFF within motor swing mechanism, Replace the swing
move from its HP cam motor (M5)
Swing error
E535- The HP sensor fails to be ON after the Replace the swing HP sensor (PI35) ,
8002 swing motor rotates for a specific period Replace the swing motor (M36)
of time.
Front alignment error Finisher-Z1 Replace the front adjuster plate HP sensor
E537- The HP sensor fails to be ON within (SR3) , Replace the front adjuster plate
8001 2000ms after the front adjuster plate motor (M3) , Replace the adjuster plate
starts to move to its HP. drive belt
52
Rear alignment error Finisher-Y1, Saddle

Finisher-Y2 Replace the rear adjuster plate HP sensor
E537-
The HP sensor fails to be OFF after the (PI37) , Replace the rear adjuster plate
8001
swing motor rotates for a specific period motor (M34)
of time.

Front alignment error Finisher-Z1
The HP sensor fails to be OFF Replace the front adjuster plate HP sensor
E537-
within 1000ms after the front (SR3) , Replace the front adjuster plate motor
8002
adjuster plate starts to move from (M3) , Replace the adjuster plate drive belt
its HP.
Rear alignment error Finisher-Y1,
Saddle Finisher-Y2 Replace the rear adjuster plate HP sensor
E537-
The HP sensor fails to be ON after (PI37) , Replace the rear adjuster plate motor
8002
the swing motor rotates for a (M34)
Upper tray up/down error Finisher-
E540- Y1, Saddle Finisher-Y2 Replace the shift motor (M37) of the tray 1,
8001 The upper tray up/down motor clock Replace the shift area sensor PCB of the tray 1
is abnormal.
Replace the stack tray top paper sensor (SR9) ,
Stack tray up/down error Finisher-
Replace the stack tray bottom paper sensor
E540- Z1
(SR10) , Replace the stack tray upper limit sensor
8002 Paper surface detection fails to end
(SR13) , Replace the stack tray lower limit sensor
within 1000ms.
(SR12) , Replace the stack tray shift motor (M7)
E540- Replace the shift motor (M37) of the tray 1,
8002 Replace the shift area sensor PCB of the tray 1
Area is abnormal.
Stack tray up/down error Finisher- Replace the stack tray top paper sensor (SR9) ,
Z1 Replace the stack tray bottom paper sensor
E540-
Encoder lock within 200ms fails to (SR10) , Replace the stack tray upper limit sensor
8003
reach 10pulse during paper surface (SR13) , Replace the stack tray lower limit sensor
detection. (SR12) , Replace the stack tray shift motor (M7)
The safety switch is activated.
Z1 Replace the stack tray top paper sensor (SR9) ,
Outputs of the top paper sensor, Replace the stack tray bottom paper sensor
E540-
bottom paper sensor, tray upper (SR10) , Replace the stack tray upper limit sensor
8004
limit sensor, and tray lower limit (SR13) , Replace the stack tray lower limit sensor
sensor have abnormality during (SR12) , Replace the stack tray shift motor (M7)
paper surface detection.
E542- Lower tray up/down error Finisher- Replace the shift motor (M38) of the tray 2,
53
Z1
8001 The lower tray up/down motor clock Replace the shift area sensor PCB of the tray 2
is abnormal.
Lower tray up/down error Finisher-
Z1
Area is abnormal.
Z1
Paddle error Finisher-Z1
E577- The HP sensor fails to be ON within Replace the paddle HP sensor (SR8) , Replace
8001 1500ms after the paper retaining the paddle motor (M6)
paddle starts to move to its HP.
The HP sensor fails to be OFF
E577- Replace the paddle HP sensor (SR8) , Replace
within 1000ms after the paper
8002 the paddle motor (M6)
retaining paddle starts to move from
its HP.
Shutter unit error Finisher-Y1,
Saddle Finisher-Y2 Replace the stack ejection motor (M32) , Replace
E584-
The shutter open sensor fails to be the shutter open/close clutch (CL31), Replace the
8001
OFF (The shutter cannot be shutter HP sensor (PI45)
closed).
E584-
8002
ON (The shutter cannot be shutter HP sensor (PI45)
opened).

Puncher motor error Puncher Unit
E590- Replace the puncher HP sensor,
The puncher HP sensor fails to be detected after
8001 Replace the puncher motor
the puncher motor is driven for 200ms.
E590- The puncher fails to detect the puncher HP sensor Replace the puncher HP sensor,
8002 after the puncher motor stops during initial Replace the puncher motor
operation.
Puncher dust sensor error
E591- Replace the puncher dust
Light receiving voltage at the time of light emission
8001 sensor
is abnormal.
Light receiving voltage at the time of non-light-
8002 sensor
emission is abnormal.
E592- Puncher side registration sensor error Replace the end sensor
54

8001
is abnormal.
Puncher side registration sensor error
E592-
Light receiving voltage at the time of non-light- Replace the end sensor
8002
E592- Replace the side registration
8003 sensor 1
is abnormal.
8004 sensor 1
8005 sensor 2
is abnormal.
8006 sensor 2

E593- Puncher shift motor error Replace the HP sensor, Replace the
8002 The HP sensor fails to be ON. puncher shift motor
Saddle paper positioning error
Replace the paper positioning plate
E5F0- The paper positioning plate HP sensor fails to
motor (M4S), Replace the paper
8001 be ON after the paper positioning plate motor
positioning plate HP sensor (PI7S)
is driven for 1.33 sec.
8002 be OFF after the paper positioning plate
motor is driven for 1 sec.
E5F1- Saddle paper folder error Replace the paper folder motor (M2S),
55
The number of detection pulses for the paper

Replace the paper folder motor clock
8001 folder motor clock sensor is below the
sensor (PI4S)
specific level.
Saddle paper folder error
Replace the paper folder motor (M2S),
E5F1- The paper folder HP sensor fails to change
8002 after the paper folder motor is driven for 3
sensor (PI4S)
sec.
Saddle guide error
E5F2- Replace the guide motor (M3S),
The guide HP sensor fails to be ON after the
8001 Replace the guide HP sensor (PI13S)
guide motor is driven for 0.455 sec.
Saddle guide error
The HP sensor fails to be OFF after the guide
Saddle alignment error
E5F3- The adjuster plate HP sensor fails to be ON Replace the jog motor (M5S), Replace
8001 after the jog motor is driven for 0.5 sec. (for the adjuster plate HP sensor (PI5S)
1.67 sec. during initial operation)
E5F3- Replace the jog motor (M5S), Replace
The adjuster plate HP sensor fails to be OFF
8002 the adjuster plate HP sensor (PI5S)
after the jog motor is driven for 1 sec.
Saddle rear side staple error
Replace the stitcher motor (rear, M6S),
E5F4- The stitching HP sensor fails to be ON after
Replace the stitching HP sensor (rear,
8001 the stitcher motor (rear) rotates in the
MS5S)
adverse direction for 0.5 sec. or more.
E5F4- The stitching HP sensor fails to be OFF after
8002 the stitcher motor (rear) rotates for 0.5 sec. or
MS5S)
more.
Saddle front side staple error
Replace the stitcher motor (front, M7S),
Replace the stitching HP sensor (front,
8001 the stitcher motor (front) rotates in the
MS7S)
8002 the stitcher motor (front) rotates for 0.5 sec.
MS7S)
or more.
Saddle paper push-on error
Replace the paper pressure plate
E5F6- The paper pressure plate HP sensor fails to
8001 be ON after the paper pressure plate motor is
pressure plate HP sensor (PI14S)
driven for 0.3 sec. or more.
8002 be OFF after the paper pressure plate motor
is driven for 80ms or more.
56

Replace the paper
Saddle paper push-on error pressure plate motor
E5F6-
The number of detection pulses for the paper pressure (M8S), Replace the paper
8003
plate motor clock sensor is below the specific level. pressure plate motor clock
sensor (PI1S)
Replace the paper
pressure plate motor
E5F6- The paper pressure plate leading edge sensor fails to be
(M8S), Replace the paper
8004 OFF after the paper pressure plate motor is driven for
pressure plate leading
80ms or more.
edge sensor (PI15S)
Replace the paper
8005 ON after the paper pressure plate motor is driven for 0.3
sec. or more.
edge sensor (PI15S)
Saddle connector error Disconnect and then
E5F8-
Disconnection of the guide HP sensor connector is connect the guide HP
8001
detected. sensor (PI13S) connector
Disconnect and then
Saddle connector error
E5F8- connect the paper
Disconnection of the paper pressure plate HP sensor
8002 pressure plate HP sensor
connector is detected.
(PI14S) connector
Disconnect and then
Saddle connector error connect the paper
E5F8-
Disconnection of the paper pressure plate leading edge pressure plate leading
8003
sensor connector is detected. edge sensor (PI15S)
connector
Saddle switch error
Replace the inlet cover
Open of the inlet cover is detected for 1 sec. or more after
switch (MS1S), Replace
the host machine starts initial rotation/printing while the
E5F9- the front cover switch
following sensors detect their covers closed. - Inlet cover
8001 (MS2S), Replace the
sensor (PI9S) - Front cover open/close sensor (PI2S) -
delivery cover switch
Delivery cover sensor (PI3S) Or, the front cover switch
(MS3S)
(MS2S) or the delivery cover switch (MS3S) is open.
Saddle switch error
Open of the front cover switch is detected for 1 sec. or Replace the front cover
E5F9- more after the host machine starts initial rotation/printing switch (MS2S), Replace
8002 while the following sensors detect their covers closed. - the delivery cover switch
Inlet cover sensor (PI9S) - Front cover open/close sensor (MS3S)
(PI2S) - Delivery cover sensor (PI3S)
E5F9- Saddle switch error Replace the inlet cover
8003 Open of the delivery cover switch is detected for 1 sec. or switch (MS1S), Replace
more after the host machine starts initial rotation/printing the front cover switch
while the following sensors detect their covers closed. - (MS2S), Replace the
Inlet cover sensor (PI9S) - Front cover open/close sensor delivery cover switch
57
(PI2S) - Delivery cover sensor (PI3S) - Delivery cover

(MS3S)
switch (MS3S)
E601- Abnormality of image memory
Replace the SDRAM
0000 Communication error of the image memory (SDRAM)
E602 Hard disk error
The image memory (SDRAM) is faulty/insufficient
E604-
Memory capacity required for a model fails to be Add on the SDRAM
0000
recognized.
E604- The image memory (SDRAM) is faulty/insufficient
Add on the SDRAM
0001 Memory for MEAP application is insufficient.
E604- Make the memory 1.5GB
The image memory of larger than 1.5GB is installed (at
0002 or less.
activation)
Add on the SDRAM
0512 Memory is faulty/insufficient (512MB is required)

The image memory (SDRAM) is
E604- faulty/insufficient
Add on the SDRAM
0768 Memory is faulty/insufficient (768MB
is required)
Add on the SDRAM
1024 Memory is faulty/insufficient
(1024MB is required)
Add on the SDRAM
Abnormal low temperature of the
hard disk
E609-
At start-up, temperature of the HDD Replace the HDD
0008
fails to reach the specific level
within a specific period of time.
hard disk
E609- During recovery from sleep mode,
Replace the HDD
0009 temperature of the HDD is below
the specific level within the specific
period of time.
Failure in the hard disk
E610
cryptographic key
E611- Error in repeat of reboot due to fault Clear SRAM to delete the shutdown assurance
0000 of SRAM, etc. job.
58
SRAM information is broken, job

information stored in SRAM cannot
be read and reboot is repeated at
recovery from power-off
Check on connection between the FAX board and
E674 FAX board communication error the main controller PCB, Replace the FAX board,
Replace the main controller PCB
Check on connection of the cable, Re-install the
external controller system. Connect an
Abnormality of the external
E677 appropriate controller, Re-install the external
controller
controller system. Check on connection of the
cable, Re-install the external controller system
E710- IPC initialization error Check the connection of cable, Replace the DC
0000 Error in initialization of IPC chip controller PCB
IPC initialization error
E710-
The status fails to be ready within 3 Check on connection of the cable
0001
sec after the IPC chip starts up.
IPC communication error
Check on connection of the cable, Replace the
E711- Error is set to the error register of
ADF controller PCB, Replace the reader
0001 the IPC chip 4 times or more within
controller PCB
1.5 sec
Communication error between the
E713- finisher and the printer
finisher controller PCB, Replace the DC controller
0000 Communication between the
PCB
finisher and the copier stops.
Error in communication to cassette
E716- pedestal, 2 / 3 delivery unit Check cable connection, replace pedestal PCB,
0000 Error in data communication with replace DC controller PCB
cassette pedestal
E716- pedestal, 2 / 3 delivery unit Check cable connection, replace 2 / 3 delivery
0001 Error in data communication with 2 / unit PCB, replace DC controller PCB
3 delivery unit
Communication error with the

NE controller
Check on connection of the cable To recover from the
E717- The NE controller connected
error: In service mode COPIER>FUNCTION>CLEAR
0001 before the power is turned off
>ERR
fails to be recognized at power-
on.
E717- NE controller
0002 A break in the IPC, IPC
>ERR
communication fails to recover
E719 Communication error with the Check on connection of the cable To recover from the
59

coin vender/card reader
>ERR
E730 PDL error Reset PDL, Turn OFF and back ON the main power
Check on connection of the UFR PCB , Replace the
E731 UFR PCB error
UFR PCB, Replace the main controller PCB
Check on connection between the reader controller
E732- Reader communication error
PCB and the main controller PCB, Check on the
0001 DDI-S communication error
reader power supply
Check the scanner model and the scan type at:
Reader communication error
E732- COPIER > OPTION > BODY > SCAN TYPE, then
When the different scanner
8888 make the scan type setting as below. 0 for CIS model
model is detected.
reader 1 for CCD model reader
E732- When the scanner is initially
Main power OFF/ON
9999 detected on a printer model
(not error).
Printer communication error Check on connection between the DC controller PCB
E733-
The printer fails to be detected and the main controller PCB, Check on the printer
0000
at start-up. power supply
E733-
Abnormality of the Ethernet and the main controller PCB, Check on the printer
0001
board power supply
Abnormality of the Ethernet Replace the Ethernet board , Replace the main
E740
board controller PCB (sub LAN-bar)
DDI communication error
(Reader side detection)
The reader controller PCB Disconnect and then connect the reader
E743-
detects communication error communication cable connector, Replace the reader
0000
between the main controller controller PCB, Replace the main controller PCB
PCB and the reader controller
PCB.
E744 Language file/BootROM error Upgrade the version of the Language file
Check on connection of the token ring board, Replace
E745 Token ring board error
the token ring board
Replace with an appropriate UFR PCB. Replace with
E746 Option board error
an appropriate main controller PCB (sub)

Main controller PCB error (Image Turn the main power off and turn it back on.
E747 processing ASIC or memory Disconnect and connect the main controller
control/communication control ASIC) PCB Replace the main controller PCB (Main).
E748 Main controller PCB error (Image Disconnect and then connect the main
processing ASIC or memory controller PCB (Sub SJA/ PDRM-EF-A/RO-A),
60
Clean the terminal, Replace the main controller

PCB (Sub SJ-A/PDRM-EF-A/RO-A),
Disconnect and then connect the open
control/communication control ASIC)
interface PCB, Clean the terminal, Replace the
open interface PCB, Replace the main
controller PCB (main)
Turn OFF and back ON the main power to
Restart in accordance with a change of
E749 recover. Recovered by turning the main power
the product configuration
OFF / ON
Controller fan error
E804- Check the connection of power supply cooling
Stop of power supply cooling fan was
0000 fan, replace it
detected
Stop of power supply cooling fan 2 was
0001 fan 2, replace it
detected
E804- Check on connection of the controller fan,
Stoppage of the controller fan is
0004 Replace the controller fan
detected for 16 sec continuously.
Fan error
Lock fails to be detected for 5sec
E805- continuously while the exhaust fan Check on connection of the exhaust fan (front),
0001 (front) is driven. Disconnection of the Replace the exhaust fan (front)
fan connector. Lock signal fails to be
sent due to a fan failure.
Fan error
E805- continuously while the exhaust fan Check on connection of the exhaust fan (rear),
0002 (rear) is driven. Disconnection of the Replace the exhaust fan (rear)
Error in fan of main body
E806- Check the connection of delivery adhesive fan,
Error in delivery adhesive fan was
0001 replace it
detected
E806- The drop of connector of delivery Check the connection of delivery adhesive fan,
0002 adhesive fan / the disconnection was replace it
detected
E806- Check the connection of secondary transfer
Error in secondary transfer exhaust fan
0003 exhaust fan, replace it
was detected
Error in fan of process cartridge
E807- Check the connection of fan (front) of process
Error in fan (front) of process cartridge
0001 cartridge, replace it
was detected
E807- Check the connection of fan (rear) of process
Error in fan (rear) of process cartridge
was detected
61
Error in low-voltage power supply PCB

E808- Replace low-voltage power supply PCB,
(error in zero cross)
0000 replace DC controller PCB
Error in detection of new drum unit
E811- Check the connection of drum unit, replace it
Error in blowout of fuse for detection of
0000 Replace DC driver PCB
new drum unit (process cartridge)

Error in detection of new drum unit Check the connection of drum
E811-
Error in blowout of fuse for detection of new drum unit, replace it Replace DC driver
0001
unit (process cartridge) PCB
Fan shutter error
- Replace the fan shutter motor -
Fan shutter open/close operation Error Abnormal
Replace the fan shutter position
E840- rotation of the fan shutter motor Defect of the fan
sensor - Replace the fan shutter
0000 shutter position sensor Defect of the fan shutter
home position sensor - Replace
home position error Defect of the DC controller
the DC controller PCB
PCB
Error in the waste toner shutter
When the output of the waste toner shutter opening
- Check that the drum unit is
E990- and shutting detection sensor doesn't become "H"
properly installed - Replace the
0000 when it WMUPR period after the sleep returns after
waste toner shutter sensor
eight hours or more pass, the door opening and
shutting is detected or main power switch turns on.
Canon iR Advance C5030 Trouble Error Codes List page

1. Go through the following: DISPLAY > ANALOG > FIX-
C, or DISPLAY > ANALOG > FIX-E; if it’s less than 260
deg C, go through the following to clear the error:
Abnormal high temperature
COPIER>FUNCTION>CLEAR>ERR; and then turn OFF/
in Main Thermistor 1, 2
E001- ON the power. It it’s 260 deg C or more, do not turn on
Main Thermistor 1, 2 (TH1)
0000 the power before replacing the Film Unit. 2. Replace the
detects 260 deg C or more
Film Unit. 3. Replace the Shutter Unit. 4. Replace the DC
for 0.2 sec.
Controller PCB (UN1). NOTE: After performing the above
remedy work, go through the following to clear the error:
COPIER > FUNCTION > CLEAR > ERR.
E001- Abnormal high temperature 1. Go through the following: DISPLAY > ANALOG > FIX-
0001 in Sub Thermistor 1, 2 E2 or DISPLAY > ANALOG > FIX-E3; if it’s less than 275
Sub Thermistor 1, 2 (TH1) deg C, go through the following to clear the error:
detects 275 deg C or more COPIER > FUNCTION > CLEAR > ERR; and then turn
for 0.2 sec. OFF and then ON the power. If it’s 275 deg C or more,
do not turn on the power before replacing the Film Unit.
62
2. Replace the Film Unit. 3. Replace the Shutter Unit. 4.

Go through the following to check drive of FM5 and FM6:
COPIER > FUNCTION > PART-CHK > FAN; if not
working properly, replace the fan. 5. Replace the DC
Controller PCB (UN1). NOTE: After performing the above
COPIER > FUNCTION > CLEAR > ERR.
1. If the detected temperature of the Thermistor is less
than the abnormal high temperature specified for
High temperature error Thermistor, go through the following to clear the error:
detected by hardware COPIER > FUNCTION > CLEAR > ERR; and then turn
Hardware detects abnormal OFF and then ON the power. If it’s at abnormally high
high temperature of the temperature, do not turn on the power before replacing
E001- Thermistor (Main Thermistor the Film Unit. 2. Replace the Film Unit. 3. Replace the
0003 1: 264 deg C, Main Shutter Unit. 4. Go through the following to check drive of
Thermistor 2: 265 deg C, FM5 and FM6: COPIER > FUNCTION > PART-CHK >
Sub Thermistor 1, 2: 280 deg FAN; if the not working properly, replace the fan. 5.
C) for 400 msec Replace the DC Controller PCB (UN1). NOTE: After
consecutively. performing the above remedy work, go through the
following to clear the error: COPIER > FUNCTION >
CLEAR > ERR.
1. Go through the following to clear the error: COPIER >
Error detected when the
FUNCTION > CLEAR > ERR; and then turn OFF and
Heater is ON
then ON the power. 2. Check connection of the
After the Heater was turned
Connectors (Thermistor Connector and AC Connector).
E003- ON, Main Thermistor 2, Sub
0000 Thermistor 1 or Sub
Replace the DC Controller PCB (UN1). NOTE: After
Thermistor 2 detects 21 deg
performing the above remedy work, go through the
C or more and 50 deg C or
less for 3 sec.
CLEAR > ERR.
FUNCTION > CLEAR > ERR; and then turn OFF and
Abnormal detection during
then ON the power. 2. Check for open circuit inside the
paper feeding
Fixing Assembly and any disconnection of the connector.
E003- During print control, Sub
0001 Thermistor detects 70 deg C
Replace the DC Controller PCB (UN1). NOTE: After
or less from the target
temperature for 5 sec.
CLEAR > ERR.
Abnormal low temperature FUNCTION > CLEAR > ERR; and then turn OFF and
when the Heater is ON then ON the power. 2. Check connection of the
(disconnection detected) Connectors (Thermistor Connector and AC Connector).
E003-
After the Heater was turned 3. Replace the Film Unit. 4. Replace the Shutter Unit. 5.
0002
ON, any of the Thermistors Replace the DC Controller PCB (UN1). NOTE: After
detects 20 deg C or less for performing the above remedy work, go through the
3 sec. following to clear the error: COPIER > FUNCTION >
CLEAR > ERR.
63
1. Check connection of the Connectors (Thermistor

Timeout at start-up
Connector and AC Connector). 2. Replace the Film Unit
After the start-up control was
E003- 3. Replace the Shutter Unit. 4. Replace the DC Controller
started, the start-up control is
0004 PCB (UN1) NOTE: After performing the above remedy
not completed although 60
work, go through the following to clear the error: COPIER
sec has passed.
> FUNCTION > CLEAR > ERR.
Thermistor disconnection
1. Check if the Fixing Assembly is installed. 2. Check
detection error
connection of the connectors in Fixing Assembly. 3.
E004- Signal name,
Check connection of DC Controller PCB (UN1)
0000 FUSER_CNCTX, detects
Connector. 4. Replace the Film Unit. 5. Replace the
disconnection for 500 msec
Shutter Unit. 6. Replace the DC Controller PCB (UN1).
or longer.
Error in detection of welding 1. Replace the AC Driver PCB (replacement is necessary
E004- with fixing relay due to welding of the relay). Other fixing-related error
0001 Welding of fixing relay on the occurs (highly possible of E001) 2. Perform the remedy
AC Driver PCB for the error occurred.
1. Turn OFF and then ON the power. 2. Remove and
then reinstall the Fixing Assembly. 3. Go through the
Error in engagement
following to move M21: COPIER > FUNCTION > PART-
Unable to detect ON with the
E009- CHK > MTR. If the motor rotates properly: 4-1. Replace
Fixing Pressure Sensor
0000 the Fixing Drive Assembly. 5-1. Replace the DC
although 5 seconds have
Controller PCB (UN1). If the motor does not work
passed.
properly: 4-2. Identify and replace the faulty gear. 5-2.
Replace the Motor.
1. Turn OFF and then ON the power. 2. Remove and
then reinstall the Fixing Assembly. 3. Go through the
Error in disengagement
following to move M21: COPIER > FUNCTION > PART-
Unable to detect OFF with
E009- CHK > MTR. If the motor rotates properly: 4-1. Replace
the Fixing Pressure Sensor
0001 the Fixing Drive Assembly. 5-1. Replace the DC
although 5 seconds have
Controller PCB (UN1). If the motor does not work
passed.
properly: 4-2. Identify and replace the faulty gear. 5-2.
Replace the Motor.
Clean the scattered grease and excess grease on the
Pressure error (it is highly gear at the rear side of the host machine. Procedure is
possible that grease is as follows. 1. Remove the Fixing Assembly. 2. Remove
scattered on the surface of the Gear Cover at the rear side of the host machine, and
E009- the cam.) remove the Pressure Release Stopper and the Pressure
0002 Unable to detect stopping of Release Support Plate (so that the gear is easily
the cam at the specified cleaned). 3. Wipe off the scattered grease around the
position even if pressure is Pressure Release Cam and the Pressure Plate with lint-
applied 10 times. free paper moistened with alcohol. 4. Wipe off the excess
grease on the side of the gear and the shaft.
E012- Y Drum Encoder 1 and 2 1. Check connection of drum encoder sensor 1 and 2
0101 signal error (UN31, UN32). 2. Check that the drum encoder sensor
Y Drum Encoder 1 and 2 Wheel is properly installed. 3. Check connection of the
signal error (It was detected Drum Driver PCB (UN4). 4. Manually turn the Rotor of
that the motor was rotating, the Drum Motor counterclockwise and check that the
but not the encoders.) drum encoder sensor Wheel rotates. -> If the wheel does
64
not rotate, replace the Drum Drive Unit. 5. Take out the
drum encoder sensor to clean the Sensor and the Wheel.
6. Replace the drum encoder sensor. 7. Replace the
Drum Driver PCB (UN4).
1. Check connection of drum encoder sensor 1. 2. Take
Faulty signal with Y drum out drum encoder sensor 1 (UN31) to clean the Sensor.
E012- encoder sensor 1 3. Replace drum encoder sensor 1. 4. Check if the
0102 The signal was not detected harness of the drum encoder sensor is faulty (replace the
for 100 msec or more. harness if it’s disconnected). 5. Replace the Drum Driver
PCB (UN4).
1. Check connection of drum encoder sensor 2 (UN32).
Faulty signal with Y drum 2. Take out drum encoder sensor 2 to clean the Sensor.
PCB (UN4).

Failure in Y drum
1. Take out the drum encoder sensor to clean the Sensor
encoder sensor Wheel
E012- (UN31, UN32) and the Wheel. 2. Replace the drum encoder
Failure is detected with
0104 sensor Wheel. 3. Replace the drum encoder sensor. 4.
the Y drum encoder
Replace the Drum Driver PCB (UN4).
sensor Wheel
1. Check if the Drum is installed. 2. Take out the drum
Failure in Y Drum Motor
encoder sensor (UN31, UN32) to clean the Sensor and the
E012- Control
Wheel. 3. Remove the Process Unit and then install (reinstall)
0105 Unstable rotation of the
the Process Unit. 4. Replace the Drum Unit. 5. Replace the
Y Drum Motor
1. Check connection of the connector with the Y Drum Motor
Failure in rotation of Y
(M1). 2. Check connection of the connector with Drum Driver
Drum Motor
E012- PCB (UN4). 3. Check the ITB (to see if the ITB is
The Y Drum Motor is not
0106 displaced/damaged. Refer to E075 if the ITB is displaced). 4.
rotating at the specified
Replace the ITB Cleaning Blade. 5. Replace the Drum Driver
speed/is stopped.
PCB (UN4).
1. Check connection of drum encoder sensor 1 and 2 (UN33,
M Drum Encoder 1 and UN34). 2. Check that the drum encoder sensor Wheel is
2 signal error properly installed. 3. Check connection of the Drum Driver
M Drum Encoder 1 and PCB (UN4). 4. Manually turn the Rotor of the Drum Motor
E012-
2 signal error (It was counterclockwise and check that the drum encoder sensor
0201
detected that the motor Wheel rotates. -> If the wheel does not rotate, replace the
was rotating, but not the Drum Drive Unit. 5. Take out the drum encoder sensor to
encoders.) clean the Sensor and the Wheel. 6. Replace the drum
encoder sensor. 7. Replace the Drum Driver PCB (UN4).
E012- Faulty signal with M 1. Check connection of drum encoder sensor 1. 2. Take out
0202 drum encoder sensor 1 drum encoder sensor 1 (UN33) to clean the Sensor. 3.
The signal was not Replace drum encoder sensor 1. 4. Check if the harness of
65
detected for 100 msec the drum encoder sensor is faulty (replace the harness if it’s
or more. disconnected). 5. Replace the Drum Driver PCB (UN4).
Faulty signal with M 1. Check connection of drum encoder sensor 2 (UN34). 2.
drum encoder sensor 2 Take out drum encoder sensor 2 to clean the Sensor. 3.
E012-
0203
Failure in M drum
the M drum encoder
sensor Wheel
Failure in M Drum Motor
E012- Control
M Drum Motor
Failure in rotation of M 1. Check connection of the connector with the M Drum Motor
Drum Motor (M2). 2. Check connection of the connector with Drum Driver
E012- The M Drum Motor is PCB (UN4). 3. Check the ITB (to see if the ITB is
0206 not rotating at the displaced/damaged. Refer to E075 if the ITB is displaced). 4.
specified speed/ is Replace the ITB Cleaning Blade. 5. Replace the Drum Driver
stopped. PCB (UN4).
1. Check connection of drum encoder sensor 1 and 2 (UN35,
C Drum Encoder 1 and UN36). 2. Check that the drum encoder sensor Wheel is
2 signal error properly installed. 3. Check connection of the Drum Driver
C Drum Encoder 1 and PCB (UN4). 4. Manually turn the Rotor of the Drum Motor
E012-
2 signal error (It was counterclockwise and check that the drum encoder sensor
0301
detected that the motor Wheel rotates. -> If the wheel does not rotate, replace the
was rotating, but not the Drum Drive Unit. 5. Take out the drum encoder sensor to
encoders.) clean the Sensor and the Wheel. 6. Replace the drum
encoder sensor. 7. Replace the Drum Driver PCB (UN4).
Faulty signal with C 1. Check connection of drum encoder sensor 1. 2. Take out
drum encoder sensor 1 drum encoder sensor 1 (UN35) to clean the Sensor. 3.
E012-
0302
Faulty signal with C 1. Check connection of drum encoder sensor 2 (UN36). 2.
drum encoder sensor 2 Take out drum encoder sensor 2 to clean the Sensor. 3.
E012-
0303
Failure in C drum
the C drum encoder
sensor Wheel
66

Failure in C Drum Motor
E012- Control
C Drum Motor
Failure in rotation of C 1. Check connection of the connector with the C Drum Motor
Drum Motor (M3). 2. Check connection of the connector with Drum Driver
E012- The C Drum Motor is PCB (UN4). 3. Check the ITB (to see if the ITB is
0306 not rotating at the displaced/damaged. Refer to E075 if the ITB is displaced). 4.
specified speed/is Replace the ITB Cleaning Blade. 5. Replace the Drum Driver
stopped. PCB (UN4).

1. Check connection of drum encoder sensor 1 and 2
(UN37, UN38). 2. Check that the drum encoder sensor
Bk Drum Encoder 1 and 2 Wheel is properly installed. 3. Check connection of the
signal error Drum Driver PCB (UN4). 4. Manually turn the Rotor of the
E012- Bk Drum Encoder 1 and 2 Drum Motor counterclockwise and check that the drum
0401 signal error (It was detected encoder sensor Wheel rotates. -> If the wheel does not
that the motor was rotating, rotate, replace the Drum Drive Unit. 5. Take out the drum
but not the encoders.) encoder sensor to clean the Sensor and the Wheel. 6.
Replace the drum encoder sensor. 7. Replace the Drum
Driver PCB (UN4).
1. Check connection of drum encoder sensor 1. 2. Take
Faulty signal with Bk drum out drum encoder sensor 1 (UN37) to clean the Sensor.
PCB (UN4).
1. Check connection of drum encoder sensor 2 (UN38).
Faulty signal with Bk drum 2. Take out drum encoder sensor 2 to clean the Sensor.
PCB (UN4).
Failure in Bk drum encoder
sensor Wheel
E012- (UN37, UN38) and the Wheel. 2. Replace the drum
Failure is detected with the
0404 encoder sensor Wheel. 3. Replace the drum encoder
Bk drum encoder sensor
sensor. 4. Replace the Drum Driver PCB (UN4).
Wheel
Failure in Bk Drum Motor
encoder sensor (UN37, UN38) to clean the Sensor and
E012- Control
the Wheel. 3. Remove the Process Unit and then install
0405 Unstable rotation of the Bk
(reinstall) the Process Unit. 4. Replace the Drum Unit. 5.
Drum Motor
E012- Failure in rotation of Bk 1. Check connection of the connector with the Drum
67
Motor (M4). 2. Check connection of the connector with

Drum Motor
Drum Driver PCB (UN4). 3. Check the ITB (to see if the
The Bk Drum Motor is not
0406 ITB is displaced/damaged. Refer to E075 if the ITB is
rotating at the specified
displaced). 4. Replace the ITB Cleaning Blade. 5.
speed/ is stopped.
1. Check connection of the connector with the ITB Motor
Failure in rotation when ITB (M13). 2. Check connection of the connector with the ITB
Motor is driven. Unit. 3. Check connection of the connector with the Drum
E012-
The ITB Motor is not rotating Driver PCB (UN4). 4. Check the ITB (to see if the ITB is
1000
at the specified speed/is displaced or damaged. Refer to E075 if the ITB is
stopped. displaced). 5. Replace the ITB Cleaning Blade. 6.
Failure is detected before
ITB motor is driven.
E012- 1. Check the cable connected to the ITB Motor. 2. Check
LOCK signal is detected
1001 the cable connected to the Drum Driver PCB (UN4).
Low before the ITB Motor is
driven.
Failure in rotation of Drum
Motors (in all colors) and
ITB Motor 1. Check the connector on the Drum Driver PCB (UN4).
E012- Faulty rotation with all of the 2. Check the connector on the Relay Board (UN5). 3.
2000 Motors at the same time Check the Interlock Switch. 4. Check the Drum Driver
(based on the assumption Harness.
that all of the motors fail to
rotate)
Failure in drum encoder
1. Check the connector on the Drum Driver PCB (UN4).
sensors (in all colors)
E012- 2. FU3 is disconnected on the Drum Driver PCB (UN4) ->
The drum encoder sensors
3000 Check the harness & replace the Drum Driver PCB
are faulty (in all colors) at
(UN4).
the same time.
Failure in control of Drum
Motors in all colors
E012- Check the Process Unit (to see if it’s properly installed).
Controls of the Drum Motors
3001 Check the Drum Unit (to see if it’s properly installed).
(in all colors) are faulty at
the same time.
Failure in rotation of Drum
Motor (in all colors)
E012- (M1,M2,M3,M4)
Check the connector on the Drum Driver PCB (UN4).
3002 All of the Drum Motors are
not rotating at the specified
speed/are stopped.
1. Check disconnection of the Recycle Toner Stirring
Error in Recycle Toner Motor (M14). 2. Check toner level in the Recycle Toner
E013- Stirring Motor container (replace the Recycle Toner container if the
0001 The motor failed to rotate at toner level is too much). 3. Replace the Recycle Toner
the specified speed. Stirring Motor. 4. Replace the Pickup Feed Driver PCB
(UN2). 5. Replace the DC Controller PCB (UN1).
68
1. Check the Fixing Assembly. 2. Remove and then

Error in Fixing Motor
E014- install the Fixing Assembly. 3. Replace the Film Unit. 4.
The motor failed to rotate at
0001 Replace the Fixing Motor. 5. Replace the DC Controller
the specified speed.
PCB (UN1).
Error in Y Developing
Assembly Go through the following: DISPLAY > P-LED-DA; perform
Patch level is higher than cleaning first If P-LED-DA is 3F or more. 1. Check
E020-
the target upper limit installation of the Developing Assembly and the Drum. 2.
0011
although the patch level was Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
minimized at the time of Replace the Patch Sensor. 4. Replace the Drum.
patch initialization.

Error in M Developing
E020-
0012
although the patch level Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
was minimized at the time Replace the Patch Sensor. 4. Replace the Drum
of patch initialization.
Error in C Developing
E020-
0013
was minimized at the time Replace the Patch Sensor. 4. Replace the Drum.
Error in Bk Developing
E020-
0014
was minimized at the time Replace the Patch Sensor. 4. Replace the Drum.
Go through the following: DISPLAY > P-LED-DA; perform
cleaning first if P-LED-DA is 3F or more. If the Patch
Assembly
Sensor (UN47, UN48,UN49) value shows 1-digit, check that
Patch level is lower than
E020- the Developing Assembly is installed, and then perform
the target lower limit
0021 remedy from 3. 1. Check installation of the Developing
although the patch level
Assembly and the Drum. 2. Clean the Patch Sensor
was maximized at the
Window. 3. Replace the Patch Sensor. 4. Replace the
time of patch initialization.
Drum.
E020- Error in M Developing Go through the following: DISPLAY > P-LED-DA; perform
0022 Assembly cleaning first if P-LED-DA is 3F or more. If the Patch
Patch level is lower than Sensor (UN47, UN48,UN49) value shows 1-digit, check that
the target lower limit the Developing Assembly is installed, and then perform
69
remedy from 3. 1. Check installation of the Developing

Drum.
Assembly
Drum.
Assembly
Drum
cleaning first If P-LED-DA is 3F or more. 1. Check
Assembly
E020- installation of the Developing Assembly and the Drum. 2.
The value is higher than
0101 Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
the upper limit for the
Check if the patch sensor is disconnected. 4. Replace the
patch.
Patch Sensor. 5. Replace the Drum.
Assembly
patch.
Assembly
patch.
Assembly
patch.
E020- Error in Y Developing 1. Check short-circuit of the ATR Sensor (TS5) Harness. 2.
0130 Assembly Replace the Developing Assembly.
The average of ATR
reference value was lower
70
than the specified value at

the time of ATR Sensor
initialization.
Assembly
The average of ATR 1. Check if the ATR Sensor (TS5) Connector is properly
E020-
reference value was connected. 2. Check short-circuit of the ATR Sensor
0131
higher than the specified Harness. 3. Replace the Developing Assembly
value at the time of ATR
Sensor initialization.
Assembly
Unable to adjust the 1. Check if the ATR Sensor (TS5) Connector is properly
E020-
control voltage at the time connected. 2. Check short-circuit of the ATR Sensor
0140
of ATR initialization: less Harness. 3. Replace the Developing Assembly.
than the specified value
(3.2V).
Assembly
Unable to adjust the
E020- 1. Check short-circuit of the ATR Sensor (TS5) Harness. 2.
control voltage at the time
0141 Replace the Developing Assembly.
of ATR initialization:
exceeds the specified
value (6.8V).

Assembly 1. Check if the ATR Sensor Connector is disconnected. 2.
E020-
Error in signal lower limit Check short-circuit of the ATR Sensor (TS5) Harness. 3.
0190
with ATR sampling Replace the Developing Assembly.
detected value
1. Check toner leak from the Toner Buffer Unit. 2. Check
Assembly
E020- toner level in the Toner Container. 3. Replace the
Error in signal upper limit
0191 Developing Assembly. 4. Check short-circuit of the harness
with ATR sampling
with the Toner Buffer Supply Sensor (PS1).
detected value
Go through the following: DISPLAY > DENS > DENS-Y; if
Error in Y Developing DENS-Y is slightly higher than 5.0%, output 10 sheets of
Assembly solid image with the color causing the error (to reduce T/D
TD ratio lower limit error ratio). See the Service Mode again to see if the problem is
E020-
at the time of print improved. Remedy is complete if it’s improved. If not,
01B0
sequence (Large amount perform the following remedy work. 1. Check if the ATR
of toner in the Sensor (TS5) Connector is disconnected. 2. Check short-
Developing Assembly) circuit of the ATR Sensor Harness. 3. Replace the
Developing Assembly.
E020- Error in Y Developing 1. Output 10 sheets of white (blank) sheets (to increase T/D
71
Assembly
TD ratio upper limit error ratio). 2. Check toner leak from the Toner Buffer Unit. 3.
at the time of print Check toner level in the Toner Container. 4. Replace the
01B1
sequence (Small amount Developing Assembly. 5. Check short-circuit of the harness
of toner in the of the Toner supply sensor (PS1).
Developing Assembly)
cleaning first if P-LED-DA is 3F or more. If the Patch Sensor
(UN47,UN48,UN49) value shows 1-digit, perform remedy
Error in Y Developing from 3. If the supply area of the Developing Assembly is
Assembly badly soiled, toner can be leaked. 1. Check installation of
E020-
The value is lower than the Developing Assembly and the Drum. 2. Clean the Patch
0201
the lower limit for the Sensor Window. 3. Check if the patch sensor is
patch. disconnected. 4. Replace the Patch Sensor. 5. Replace the
Drum. 6. Check toner leak from the Toner Buffer Unit. 7.
Check toner level in the Toner Container. 8. Check short-
circuit of the harness of the Toner Supply Sensor (PS1).
Error in M Developing from 3. If the supply area of the Developing Assembly is
E020-
0202
Error in C Developing from 3. If the supply area of the Developing Assembly is
E020-
0203
E020- Error in Bk Developing Go through the following: DISPLAY > P-LED-DA; perform
0204 Assembly cleaning first if P-LED-DA is 3F or more. If the Patch Sensor
The value is lower than (UN47,UN48,UN49) value shows 1-digit, perform remedy
the lower limit for the from 3. If the supply area of the Developing Assembly is
patch badly soiled, toner can be leaked. 1. Check installation of
the Developing Assembly and the Drum. 2. Clean the Patch
Sensor Window. 3. Check if the patch sensor is
disconnected. 4. Replace the Patch Sensor. 5. Replace the
72

Assembly
The average of ATR
reference value was
lower than the specified
Assembly
E020-
0231
higher than the specified Harness. 3. Replace the Developing Assembly.
Assembly
E020-
control voltage at the connected. 2. Check short-circuit of the ATR Sensor
0240
time of ATR initialization: Harness. 3. Replace the Developing Assembly.
less than the specified
value (3.2V).
Assembly
control voltage at the
time of ATR initialization:
value (6.8V).
E020-
0290
detected value
Assembly
with ATR sampling
detected value
Go through the following: DISPLAY > DENS > DENS-M; if
Error in M Developing DENS-M is slightly higher than 5.0%, output 10 sheets of
TD ratio lower limit error ratio). See the Service Mode again to see if the problem is
E020-
at the time of print improved. Remedy is complete if it’s improved. If not,
02B0
sequence (Large amount perform the following remedy work. 1. Check if the ATR
of toner in the Sensor (TS6) Connector is disconnected. 2. Check short-
Developing Assembly) circuit of the ATR Sensor Harness. 3. Replace the
73

Assembly 1. Output 10 sheets of white (blank) sheets (to increase
TD ratio upper limit error T/D ratio). 2. Check toner leak from the Toner Buffer Unit.
E020-
at the time of print 3. Check toner level in the Toner Container. 4. Replace the
02B1
of toner in the Developing of the Toner supply sensor (PS2).
Assembly)
Assembly
The average of ATR
initialization
Assembly
E020-
0331
higher than the specified Harness. 3. Replace the Developing Assembly.
Sensor initialization
Assembly
E020-
0340
(3.2V).
Assembly
value (6.8V).
E020-
0390
detected value
E020- Error in C Developing 1. Check toner leak from the Toner Buffer Unit. 2. Check
0391 Assembly toner level in the Toner Container. 3. Replace the
Error in signal upper limit Developing Assembly. 4. Check short-circuit of the harness
with ATR sampling with the Toner Buffer Supply Sensor (PS3).
74
detected value
Go through the following: DISPLAY > DENS > DENS-C; if
Error in C Developing DENS-C is slightly higher than 5.0%, output 10 sheets of
TD ratio lower limit error at ratio). See the Service Mode again to see if the problem is
E020-
the time of print sequence improved. Remedy is complete if it’s improved. If not,
03B0
(Large amount of toner in perform the following remedy work. 1. Check if the ATR
the Developing Sensor (TS7) Connector is disconnected. 2. Check short-
Assembly)s. circuit of the ATR Sensor Harness. 3. Replace the
Assembly 1. Output 10 sheets of white (blank) sheets (to increase
TD ratio upper limit error T/D ratio). 2. Check toner leak from the Toner Buffer Unit.
E020-
at the time of print 3. Check toner level in the Toner Container. 4. Replace the
03B1
of toner in the Developing of the Toner supply sensor (PS3).
Assembly)
Assembly
The average of ATR
initialization
Assembly
E020-
0440
(3.2V).
Assembly
value (6.8V).
E020-
0490
detected value
Assembly
with ATR sampling
detected value
75
Go through the following: DISPLAY > DENS > DENS-K; if

DENS-K is slightly higher than 5.0%, output 10 sheets of
solid image with the color causing the error (to reduce T/D
Assembly
ratio). See the Service Mode again to see if the problem is
E020- TD ratio lower limit error at
improved. Remedy is complete if it’s improved. If not,
04B0 the time of print sequence
perform the following remedy work. 1. Check if the ATR
(Large amount of toner in
Sensor (TS8) Connector is disconnected. 2. Check short-
the Developing Assembly)
circuit of the ATR Sensor Harness. 3. Replace the
Developing Assembly

1. Output 10 sheets of white (blank) sheets (to increase
Assembly
T/D ratio). 2. Check toner leak from the Toner Buffer Unit.
E020- TD ratio upper limit error at
3. Check toner level in the Toner Container. 4. Replace
04B1 the time of print sequence
the Developing Assembly. 5. Check short-circuit of the
(Small amount of toner in
harness of the Toner supply sensor (PS4).
the Developing Assembly)
1. Check the load applied to the Developing Assembly
(turn the gear with your hand to check if the load is
appropriate. If the load is too much, replace the
Developing Assembly). 2. Select the following in Service
Error in Y Developing Motor
E021- Mode: COPIER > FUNCTION > PART-CHK > MTR; and
0100 turn M5 to check the drive of the Developing Motor. If it’s
not rotating properly, check the harness (to see if the
harness is caught, disconnected or physically removed).
3. (If the above measures do not solve the problem,)
replace the Drum Driver PCB (UN4).
Error in M Developing Motor
Error in C Developing Motor
76

Error in Bk Developing Developing Assembly). 2. Select the following in Service
E021- Motor Mode: COPIER > FUNCTION > PART-CHK > MTR; and
0400 The motor failed to rotate at turn M8 to check the drive of the Developing Motor. If it’s
the specified speed. not rotating properly, check the harness (to see if the
1. Use the attached tool to manually rotate the Main Drive
Unit to check the operation (by comparing with other
color, etc.) If the manual rotating operation results in NG,
perform the following because it’s due to mechanical
overload. If there is no problem, go to step 5. 2. Remove
the Delivery Tray to check the position of the projection
attached at the back of the gear in the Hopper Assembly.
Compare with the gear that works properly. If the position
Error in lock of the Y Toner
of the projection is displaced, check the following. Check
Container Motor
E025- the lever to open/close the Toner Small Cover (to see if
The Y Toner Container
0100 the operation is smooth, no damage with the lever, the
Motor is detected to be
lever works OK (no wrong move to up/down). If the lever
locked / lock detection.
is faulty, replace the lever. 3. Remove the Main Drive Unit
to check the unit (to see damage, etc.) If it’s results in
NG, replace the Main Drive Unit. 4. Manually turn the
gear on the cam in the hopper unit to check the rotation.
If it’s results in NG, replace the Set-on Hopper Unit. 5. (If
the above measures do not solve the problem) Replace
the Toner Container Motor (M9). Replace the Drum
Driver PCB (UN4).
E025- Timeout error in detection of 1. Use the attached tool to manually rotate the Main Drive
0110 Y Toner Bottle Seal/Release Unit to check the operation. 2. If the Main Drive Unit side
Sensor failed to rotate, check the drive (to see damage of the
Failure in detection about gear, etc.) If it’s results in NG, replace the Main Drive
the changes of ON => OFF Unit. 3. If the Main Drive Unit side failed to rotate while
=> ON with the sensor when the Drive rotates, turn the Set-on Hopper Unit to check
the cap of the Y Toner the rotating operation. If it’s results in NG, replace the
Container was Set-on Hopper Unit. 4. If both the Main Drive Unit and the
sealed/released. Set-on Hooper Unit rotates together once the Main Drive
Unit is manually rotated while sealing/releasing of the
container works properly, check the sensor harness (to
see if the harness is caught, disconnected or physically
removed). 5. Replace the sensor which has been
checked in step 4. 6. (If the above measures do not solve
the problem,) Replace the Drum Driver PCB (UN4).
NOTE: When checking the operation after performing the
remedy, go through the following to clear the error:
COPIER>FUNCTION>CLEAR>ERR; then, turn OFF and
then ON the power. After performing the remedy, perform
the toner replacement operation (from toner removal to
77
reset/recovery) from the Control Panel at least once, and

check that the replacement operation can be performed
normally.
1. Check if the Small Door can be closed. 2. Close the
Small Door and turn OFF and then ON the power to
Y Mismatched phase check recovery. 3. Check the installation of the
E025- Set-on Unit detects opening Open/Close Sensor of the Small Door (to see if it’s
0120 of the Y Toner Container as installed at the correct position). 4. Check the Sensor
well as the Small Door. Harness (to see if the harness is caught, disconnected or
physically removed). 5. (If the above measures do not
solve the problem,) Replace the Drum Driver PCB (UN4).
Identify the cause of the error whether it is due to
mechanical problem to open/close the Toner Cap or
problem at the Toner Container Cam HP Sensor side. 1.
Check if the Toner Container Cam HP Sensor is soiled
and the installation of the sensor. 2. Rotate the Set-on
Drive Shaft a little with the attached tool, and check the
service mode (COPIER> I/O> DCON> P024 bit4) to see
that the output value of the sensor is changed. Since it is
difficult to check the screen while rotating it, repeat the
operation to rotate it a little and check the screen until the
value is changed. If it is normal, the output value of the
sensor is changed when opening/closing the Toner Cap.
Even if it is normal, be sure to perform step 4 and later
Error in Y Toner Container steps. 2-1. If there is an error in rotation of the Set-on
Cam HP Sensor (PS5) Drive Shaft, check the drive system such as gears. If it is
Unable to detect the change damaged, replace the Set-on Drive Unit and then perform
in the Toner Container Cam step 4 and later steps. 2-2. When the Set-on Drive Unit is
E025-
HP Sensor status (ON -> not driven although the Set-on Drive Shaft rotates, check
01A0
OFF) when opening the if it is driven by removing the Hopper Unit. If it is not
Toner Cap so that open and driven, replace the Hopper Unit and then perform step 4
close status of the Toner and later steps. 2-3. When the output value of the sensor
Cap cannot be judged. is not changed although the Set-on Drive Unit is driven,
check the Sensor Harness (to see if the harness is
caught, disconnected or physically removed). If there is
no problem, replace the sensor. After checking the output
value in step 2, perform step 4 and later steps. 3. If the
problem is not solved by replacing the foregoing parts,
replace the Drum Driver PCB (UN4) and then perform
step 4 and later steps. 4. Clear the error in service mode
(COPIER> FUNCTION> CLEAR> ERR), and then turn
OFF and then ON the main power. 5. Replace the toner
(reinstall the removed Toner Container) at least once in
user mode (Adjustment/ Maintenance> Replace Specified
Toner), and check that toner replacement can be
performed normally.
E025- Error in Y Toner Container Identify the cause of the error whether it is due to
01B0 Cam HP Sensor (PS5) mechanical problem to open/close the Toner Cap or
Unable to detect the change problem at the Toner Container Cam HP Sensor side. 1.
78

steps. 2-1. If there is an error in rotation of the Set-on
Drive Shaft, check the drive system such as gears. If it is
damaged, replace the Set-on Drive Unit and then perform
HP Sensor status (OFF -> not driven although the Set-on Drive Shaft rotates, check
ON) when closing the Toner if it is driven by removing the Hopper Unit. If it is not
Cap so that open and close driven, replace the Hopper Unit and then perform step 4
status of the Toner Cap and later steps. 2-3. When the output value of the sensor
cannot be judged. is not changed although the Set-on Drive Unit is driven,
performed normally.
E025- Error in Cover Sensor Identify the cause of the error whether it is due to link
01C0 (PS13) in Y Toner Container mechanism to open the Toner Container Inner Cover or
Unable to detect opening of problem at the Toner Container Inner Cover Sensor side.
the Toner Container Inner 1. Perform the user mode (Adjustment/Maintenance>
Cover when removing the Replace Specified Toner) to check if the Toner Container
Toner Container. Inner Cover opens normally (damage, slide of shaft area,
etc.). 2. Check if the Toner Container Inner Cover Sensor
is soiled and the installation of the sensor. 3. Check the
that the output value of the Toner Container Inner Cover
Sensor is changed normally when opening/ closing the
Toner Container Inner Cover. If it is normal, the value
becomes 0 by rotating the Set-on Drive Shaft with the
attached tool and opening the Toner Container Inner
Cover. When closing the Toner Container Inner Cover by
hand, it becomes 1. 3-1. When the Toner Container Inner
Cover is not opened although the Set-on Drive Shaft
rotates, check the drive system from upstream (Set-on
79
Drive Unit -> Hopper Unit -> Bottle Base Unit -> Toner
Container Inner Cover Unit). If it is damaged, replace the
damaged part and then perform step 5 and later steps. 3-
2. When the output value is not changed normally
although the Toner Container Inner Cover can be
opened/ closed, check the Sensor Harness (to see if the
harness is caught, disconnected or physically removed,
*including the Relay Connector). If there is no problem,
replace the sensor. After checking the output value in
step 3, perform step 5 and later steps. 4. If the problem is
not solved by replacing the foregoing part, replace the
Drum Driver PCB (UN4) and then perform step 5 and
later steps. 5. Clear the error in service mode (COPIER>
FUNCTION> CLEAR> ERR), and then turn OFF and
then ON the main power. 6. Replace the toner (reinstall
the removed Toner Container) at least once in user mode
(Adjustment/ Maintenance> Replace Specified Toner),
and check that toner replacement can be performed
normally.
Unit to check the operation (by comparing with other
color, etc.) If the manual rotating operation results in NG,
perform the following because it’s due to mechanical
overload. If there is no problem, go to step 5. 2. Remove
Error in lock of the M Toner
Container Motor
E025- the lever to open/close the Toner Small Cover (to see if
The M Toner Container
0200 the operation is smooth, no damage with the lever, the
Motor is detected to be
locked / lock detection.
Driver PCB (UN4).
E025- Timeout error in detection of 1. Use the attached tool to manually rotate the Main Drive
0210 M Toner Bottle Unit to check the operation. 2. If the Main Drive Unit side
Seal/Release Sensor failed to rotate, check the drive (to see damage of the
Failure in detection about gear, etc.) If it’s results in NG, replace the Main Drive
the changes of ON => OFF Unit. 3. If the Main Drive Unit side failed to rotate while
=> ON with the sensor when the Drive rotates, turn the Set-on Hopper Unit to check
the cap of the M Toner the rotating operation. If it’s results in NG, replace the
Container was Set-on Hopper Unit. 4. If both the Main Drive Unit and the
sealed/released. Set-on Hooper Unit rotates together once the Main Drive
Unit is manually rotated while sealing/releasing of the
container works properly, check the sensor harness (to
80
see if the harness is caught, disconnected or physically

removed). 5. Replace the sensor which has been
checked in step 4. 6. (If the above measures do not solve
the problem,) Replace the Drum Driver PCB (UN4).
NOTE: When checking the operation after performing the
normally.
M Mismatched phase check recovery. 3. Check the installation of the
0220 of the M Toner Container as installed at the correct position). 4. Check the Sensor
E025- Error in M Toner Container Identify the cause of the error whether it is due to
02A0 Cam HP Sensor (PS6) mechanical problem to open/close the Toner Cap or
in the Toner Container Cam Check if the Toner Container Cam HP Sensor is soiled
HP Sensor status (ON -> and the installation of the sensor. 2. Rotate the Set-on
OFF) when opening the Drive Shaft a little with the attached tool, and check the
Toner Cap so that open and service mode (COPIER> I/O> DCON> P024 bit5) to see
close status of the Toner that the output value of the sensor is changed. Since it is
Cap cannot be judged. difficult to check the screen while rotating it, repeat the
step 4 and later steps. 2-2. When the Set-on Drive Unit is
not driven although the Set-on Drive Shaft rotates, check
if it is driven by removing the Hopper Unit. If it is not
driven, replace the Hopper Unit and then perform step 4
and later steps. 2-3. When the output value of the sensor
is not changed although the Set-on Drive Unit is driven,
81


Identify the cause of the error whether it is due to
mechanical problem to open/close the Toner Cap or
problem at the Toner Container Cam HP Sensor side. 1.
Error in M Toner Container steps. 2-1. If there is an error in rotation of the Set-on
Cam HP Sensor (PS6) Drive Shaft, check the drive system such as gears. If it is
Unable to detect the change damaged, replace the Set-on Drive Unit and then perform
E025-
HP Sensor status (OFF -> not driven although the Set-on Drive Shaft rotates, check
02B0
ON) when closing the Toner if it is driven by removing the Hopper Unit. If it is not
Cap so that open and close driven, replace the Hopper Unit and then perform step 4
status of the Toner Cap and later steps. 2-3. When the output value of the sensor
cannot be judged. is not changed although the Set-on Drive Unit is driven,
performed normally.
E025- Error in Cover Sensor Identify the cause of the error whether it is due to link
02C0 (PS14) in M Toner mechanism to open the Toner Container Inner Cover or
Container problem at the Toner Container Inner Cover Sensor side.
Unable to detect opening of 1. Perform the user mode (Adjustment/Maintenance>
the Toner Container Inner Replace Specified Toner) to check if the Toner Container
Cover when removing the Inner Cover opens normally (damage, slide of shaft area,
82

Toner Container. 2. When the output value is not changed normally
not solved by replacing the foregoing parts, replace the
FUNCTION> CLEAR> ERR), and then turn OFF and then
ON the main power. 6. Replace the toner (reinstall the
removed Toner Container) at least once in user mode
normally.
E025- Error in lock of the C Toner 1. Use the attached tool to manually rotate the Main Drive
0300 Container Motor Unit to check the operation (by comparing with other
The C Toner Container color, etc.) If the manual rotating operation results in NG,
Motor is detected to be perform the following because it’s due to mechanical
locked / lock detection. overload. If there is no problem, go to step 5. 2. Remove
the lever to open/close the Toner Small Cover (to see if
the operation is smooth, no damage with the lever, the
83
Driver PCB (UN4).

Unit to check the operation. 2. If the Main Drive Unit side
failed to rotate, check the drive (to see damage of the
gear, etc.) If it’s results in NG, replace the Main Drive
Unit. 3. If the Main Drive Unit side failed to rotate while
the Drive rotates, turn the Set-on Hopper Unit to check
the rotating operation. If it’s results in NG, replace the
Timeout error in detection of Set-on Hopper Unit. 4. If both the Main Drive Unit and the
C Toner Bottle Seal/Release Set-on Hooper Unit rotates together once the Main Drive
Sensor Unit is manually rotated while sealing/releasing of the
Failure in detection about container works properly, check the sensor harness (to
E025-
the changes of ON => OFF see if the harness is caught, disconnected or physically
0310
=> ON with the sensor when removed). 5. Replace the sensor which has been
the cap of the C Toner checked in step 4. 6. (If the above measures do not solve
Container was the problem,) Replace the Drum Driver PCB (UN4).
sealed/released. NOTE: When checking the operation after performing the
normally.
C Mismatched phase check recovery. 3. Check the installation of the
0320 of the C Toner Container as installed at the correct position). 4. Check the Sensor
E025- Error in C Toner Container Identify the cause of the error whether it is due to
Cap cannot be judged. difficult to check the screen while rotating it, repeat the
84

performed normally.
E025- Error in C Toner Container Identify the cause of the error whether it is due to
HP Sensor status (OFF -> and the installation of the sensor. 2. Rotate the Set-on
ON) when closing the Toner Drive Shaft a little with the attached tool, and check the
Cap so that open and close service mode (COPIER> I/O> DCON> P024 bit6) to see
status of the Toner Cap that the output value of the sensor is changed. Since it is
cannot be judged. difficult to check the screen while rotating it, repeat the
85

performed normally.
Identify the cause of the error whether it is due to link
mechanism to open the Toner Container Inner Cover or
problem at the Toner Container Inner Cover Sensor side.
1. Perform the user mode (Adjustment/Maintenance>
Replace Specified Toner) to check if the Toner Container
Inner Cover opens normally (damage, slide of shaft area,
Error in Cover Sensor
(PS15) in C Toner Container
E025- Unable to detect opening of
03C0 the Toner Container Inner
Cover when removing the
Toner Container.
2. When the output value is not changed normally
normally.
E025- Error in lock of the Bk Toner 1. Use the attached tool to manually rotate the Main Drive
0400 Container Motor Unit to check the operation (by comparing with other
The Bk Toner Container color, etc.) If the manual rotating operation results in NG,
Motor is detected to be perform the following because it’s due to mechanical
locked / lock detection. overload. If there is no problem, go to step 5. 2. Remove
the lever to open/close the Toner Small Cover (to see if
86
the operation is smooth, no damage with the lever, the

Driver PCB (UN4).
Unit to check the operation. 2. If the Main Drive Unit side
failed to rotate, check the drive (to see damage of the
gear, etc.) If it’s results in NG, replace the Main Drive
Unit. 3. If the Main Drive Unit side failed to rotate while
the Drive rotates, turn the Set-on Hopper Unit to check
the rotating operation. If it’s results in NG, replace the
Timeout error in detection of Set-on Hopper Unit. 4. If both the Main Drive Unit and the
Bk Toner Bottle Set-on Hooper Unit rotates together once the Main Drive
Seal/Release Sensor Unit is manually rotated while sealing/releasing of the
Failure in detection about container works properly, check the sensor harness (to
E025-
the changes of ON => OFF see if the harness is caught, disconnected or physically
0410
=> ON with the sensor when removed). 5. Replace the sensor which has been
the cap of the Bk Toner checked in step 4. 6. (If the above measures do not solve
Container was the problem,) Replace the Drum Driver PCB (UN4).
sealed/released. NOTE: When checking the operation after performing the
normally.
Bk Mismatched phase check recovery. 3. Check the installation of the
0420 of the Bk Toner Container installed at the correct position). 4. Check the Sensor
as well as the Small Door. Harness (to see if the harness is caught, disconnected or
E025- Error in Bk Toner Container Identify the cause of the error whether it is due to
87

Cap cannot be judged. is not changed although the Set-on Drive Unit is driven,
performed normally.
E025- Error in Bk Toner Container Identify the cause of the error whether it is due to
HP Sensor status (OFF -> and the installation of the sensor. 2. Rotate the Set-on
ON) when closing the Toner Drive Shaft a little with the attached tool, and check the
Cap so that open and close service mode (COPIER> I/O> DCON> P024 bit7) to see
status of the Toner Cap that the output value of the sensor is changed. Since it is
cannot be judged. difficult to check the screen while rotating it, repeat the
88

performed normally.
Identify the cause of the error whether it is due to link
mechanism to open the Toner Container Inner Cover or
problem at the Toner Container Inner Cover Sensor side.
1. Perform the user mode (Adjustment/Maintenance>
Replace Specified Toner) to check if the Toner Container
Inner Cover opens normally (damage, slide of shaft area,
Error in Cover Sensor hand, it becomes 1. 3-1. When the Toner Container Inner
(PS16) in Bk Toner Cover is not opened although the Set-on Drive Shaft
Container rotates, check the drive system from upstream (Set-on
E025-
Unable to detect opening of Drive Unit -> Hopper Unit -> Bottle Base Unit -> Toner
04C0
the Toner Container Inner Container Inner Cover Unit). If it is damaged, replace the
Cover when removing the damaged part and then perform step 5 and later steps. 3-
Toner Container. 2. When the output value is not changed normally
normally.
E027- Error in supply with Y 1. Check the damage of the Developing Coupling. If it’s
89
damaged, replace the Developing Assembly. 2. Check

the damage of the coupling (with the Developing
Assembly) at the Host Machine side. If it’s damaged,
Developing Assembly remove the Main Drive Unit to replace the coupling. 3.
Failure in detection about Turn the motor as a single unit while the Drum/
the changes of ON => OFF Developing Assembly is removed to check rotation of the
0100 => ON with the sensor Main Drive Unit. If it does not rotate, replace the Motor. If
which detects a full rotation the above measures do not solve the problem, replace
of the supply screw within the Drum Driver PCB (UN4). If there still remains the
the specified period of time. problem, replace the Main Drive Unit. 4. Remove the
Hopper Unit and manually turn the Supply Input Gear to
check rotation. If it’s results in NG, replace the Hopper
Unit.

1. Check the damage of the Developing Coupling. If
it’s damaged, replace the Developing Assembly. 2.
Check the damage of the coupling (with the
Error in supply with M Developing Assembly) at the Host Machine side. If it’s
Developing Assembly damaged, remove the Main Drive Unit to replace the
Failure in detection about the coupling. 3. Turn the motor as a single unit while the
E027- changes of ON => OFF => ON Drum/ Developing Assembly is removed to check
0200 with the sensor which detects a rotation of the Main Drive Unit. If it does not rotate,
full rotation of the supply screw replace the Motor. If the above measures do not
within the specified period of solve the problem, replace the Drum Driver PCB
time. (UN4). If there still remains the problem, replace the
Main Drive Unit. 4. Remove the Hopper Unit and
manually turn the Supply Input Gear to check
rotation. If it’s results in NG, replace the Hopper Unit.
1. Check the damage of the Developing Coupling. If
it’s damaged, replace the Developing Assembly. 2.
Check the damage of the coupling (with the
Error in supply with C Developing Assembly) at the Host Machine side. If it’s
Developing Assembly damaged, remove the Main Drive Unit to replace the
Failure in detection about the coupling. 3. Turn the motor as a single unit while the
E027- changes of ON => OFF => ON Drum/ Developing Assembly is removed to check
0300 with the sensor which detects a rotation of the Main Drive Unit. If it does not rotate,
E027- Error in supply with Bk 1. Check the damage of the Developing Coupling. If
0400 Developing Assembly it’s damaged, replace the Developing Assembly. 2.
Failure in detection about the Check the damage of the coupling (with the
changes of ON => OFF => ON Developing Assembly) at the Host Machine side. If it’s
90
damaged, remove the Main Drive Unit to replace the

coupling. 3. Turn the motor as a single unit while the
Drum/ Developing Assembly is removed to check
with the sensor which detects a rotation of the Main Drive Unit. If it does not rotate,
1. Check if the cable of the Registration Shutter
ITB light intensity error
Solenoid (SL1) is open circuit. 2. Check if the cable of
The reflected value from ITB
E029- the Patch Sensor (Front, Rear) (UN47, 48) is open
was lower than the lower limit
0003 circuit. 3. Check the installation of the ITB Unit. 4.
when adjusting the light
Replace the Patch Sensor Unit. 5. Replace the
intensity of patch LED.
Registration Shutter Solenoid (SL1).
ASSIST Counter failed to work
E032-
Detection of short-circuit with Check the cable (to see if it’s disconnected)
0001
the Count Pulse Signal
1. Check installation or soil of the Transparency
Error in Transparency Sensor
Sensor (UN51) and the prism. 2. Check the Sensor
When the power is ON or the
E045- Harness (to see if the harness is caught,
door is closed, the light failed to
0000 disconnected or physically removed). 3. Replace the
be back although there is no
Transparency Sensor. 4. Replace the Pickup Feed
paper.
Driver PCB (UN2).
1. Check installation of the Drum Unit. 2. Check if
Abnormal current run to the Y there is failure in grounding contact at the Drum Unit
Drum side (such as loosened screw which secures the plate
E061-
Abnormal current run to the Y at the contact point). 3. Check if there is failure in
0001
Drum (small current level or no grounding contact with the Drum at Process Unit side.
drum is found) 4. Replace the Drum Unit. 5. Replace the Pre-
exposure LED PCB (UN23,UN24).
1. Check with the Host Machine which generates an
error to check if a wrong cartridge (which is different
Abnormal current run to the Y
from the initialized cartridge) is installed. 2. Check if
Drum
there is failure in grounding contact at the Drum Unit
E061- The change in current level for
side (such as loosened screw which secures the plate
00E0 Y Drum film thickness detection
at the contact point) 3. Check if there is failure in
is too much compared to the
grounding contact with the Drum at Process Unit side.
previous time.
4. Replace the Drum Unit. 5. Replace the Pre-
Abnormal current run to the M there is failure in grounding contact at the Drum Unit
E061-
Abnormal current run to the M at the contact point). 3. Check if there is failure in
0101
91

Abnormal current run to the M
Drum
01E0 M Drum film thickness detection
previous time.
at the contact point). 3. Check if there is failure in
Drum
grounding contact with the Drum at the Process Unit
E061- Abnormal initial current level at
side. 4. Forced initialization in Service Mode: COPIER
01F0 the time of initialization of the Y
> FUNCTION > DPC > DRMRSETY: execution of the
Drum film thickness (large
color causing the error. 5. Replace the Drum Unit. 6.
current level)
Check the primary transfer voltage value (if it’s not
appropriate, turn OFF and then ON the main power to
forcibly execute the ATVC control).
Drum
01F1 the time of initialization of the Y
4. Forced initialization in Service Mode: COPIER >
Drum film thickness (small
FUNCTION > DPC > DRMRSETY: execution of the
current level)
color causing the error) 5. Replace the Drum Unit. 6.
Replace the Pre-exposure LED PCB (UN23,UN24).
Abnormal current run to the C there is failure in grounding contact at the Drum Unit
E061-
Abnormal current run to the C at the contact point). 3. Check if there is failure in
0201
Abnormal current run to the C
Drum
02E0 C Drum film thickness detection
previous time.
E061- Abnormal current run to the M 1. Check installation of the Drum Unit. 2. Check if
02F0 Drum there is failure in grounding contact at the Drum Unit
Abnormal initial current level at side (such as loosened screw which secures the plate
92

side. 4. Forced initialization in Service Mode: COPIER
the time of initialization of the M
> FUNCTION > DPC > DRMRSETM: execution of the
color causing the error. 5. Replace the Drum Unit. 6.
current level)
Check the primary transfer voltage value (if it’s not
appropriate, turn OFF and then ON the main power to
forcibly execute the ATVC control).

Abnormal current run to the M
Drum
02F1 the time of initialization of the M
FUNCTION > DPC > DRMRSETM: execution of the
current level)
Abnormal current run to the Bk there is failure in grounding contact at the Drum Unit
E061-
Abnormal current run to the Bk at the contact point). 3. Check if there is failure in
0301
Abnormal current run to the Bk
Drum
03E0 Bk Drum film thickness
detection is too much compared
to the previous time.
Abnormal current run to the C
Drum
side. 4. Forced initialization in Service Mode:
03F0 the time of initialization of the C
COPIER > FUNCTION > DPC > DRMRSETC:
execution of the color causing the error. 5. Replace
current level)
the Drum Unit. 6. Check the primary transfer voltage
value (if it’s not appropriate, turn OFF and then ON
the main power to forcibly execute the ATVC control).
E061- Abnormal current run to the C 1. Check installation of the Drum Unit. 2. Check if
93

Drum
Abnormal initial current level at
03F1 the time of initialization of the C
FUNCTION > DPC > DRMRSETC: execution of the
current level)
Drum
side. 4. Forced initialization in Service Mode:
04F0 the time of initialization of the Bk
COPIER > FUNCTION > DPC > DRMRSETK:
execution of the color causing the error. 5. Replace
current level)
the Drum Unit. 6. Check the primary transfer voltage
value (if it’s not appropriate, turn OFF and then ON
the main power to forcibly execute the ATVC control).
Drum
04F1 the time of initialization of the Bk
FUNCTION > DPC > DRMRSETK: execution of the
current level)
Error in disengagement
operation 1. Check if the ITB Connector is physically removed.
E074- Primary Transfer Detachment 2. Replace the Primary Transfer Detachment Motor
0001 Sensor 1 failed to be detected (M15) and its Drive Assembly (the gear, Drive Shaft,
for 2 sec at the time of Mounting Plate, etc.).
disengagement operation
Error in engagement operation
1. Check if the ITB Connector is physically removed.
Primary Transfer Detachment
E074- 2. Replace the Primary Transfer Detachment Motor
Sensor 2 failed to be detected
0002 (M15) and its Drive Assembly (the gear, Drive Shaft,
for 2 sec at the time of
Mounting Plate, etc.).
engagement operation
Error in Sensor
Both Primary Transfer
1. Check connection of the connector with the ITB
E074- Detachment Sensor 1 and 2
Unit. 2. Replace the Primary Transfer Detachment
0003 (PS22,PS23) are detected at
Sensor 1 and 2 (PS22,PS23)
the time of engagement/
disengagement operation
E075- Timeout error in searching ITB 1. Check if the ITB Connector is physically removed.
0002 steering HP 2. Check if the cable of the ITB Unit is open circuit
Unable to detect change (Low (including the inside of the ITB Unit). 3. Replace the
94
-> High or High -> Low) of ITB ITB Displacement Control Motor (M14) and its Drive
Steering Sensor Signal although Assembly (the gear, Drive Shaft, Mounting Plate,
10 sec has passed. etc.). 4. Replace the DC Controller PCB (UN1).
1. Correct the displacement of the ITB. (Procedures
are shown below.) 2. Replace the ITB. 3. Replace the
Secondary Transfer Roller. a) Place paper and
remove the ITB Unit. b) Lift the front left side up
Error in full displacement of ITB (where the Cleaner and Motor are located) and hold
(rear) the ITB Unit as if to twist it. c) Turn the Motor
E075-
ITB Displacement Sensor counterclockwise as if to make 2 to 3 rounds of the
0003
detects full displacement ITB. d) As the ITB is getting closer to the center, align
position at the rear. the edge of the ITB with the marking line. NOTE: This
symptom is likely to occur if the machine is not
installed on the level (the left-rear is higher). Check if
the machine is installed on the level. If this symptom
still occurs, perform steps 2 and 3.
Error in combination of ITB 1. Check if the ITB Connector is physically removed.
Displacement Sensors 2. Check if the cable of the ITB Unit is open circuit
E075- Failed to determine position due (including the inside of the ITB Unit). 3. Replace the
0004 to combination of the ITB ITB Displacement Control Motor (M14) and its Drive
Displacement Sensors (PS25 - Assembly (the gear, Drive Shaft, Mounting Plate,
PS28) (faulty sensor) etc.). 4. Replace the DC Controller PCB (UN1).
Error/failure in searching ITB
steering HP 1. Check if the ITB Connector is physically removed.
Failed to detect correct HP 2. Check if the cable of the ITB Unit is open circuit
E075- position although the change (including the inside of the ITB Unit). 3. Replace the
0005 (Low -> High or High -> Low) of ITB Displacement Control Motor (M14) and its Drive
the ITB Steering Sensor Signal Assembly (the gear, Drive Shaft, Mounting Plate,
can be detected (execute retry etc.). 4. Replace the DC Controller PCB (UN1).
twice)
Timeout error in searching ITB
equilibrium position
The equilibrium position could 1. Turn OFF and then ON the power. 2. Replace the
E075-
not be found although 11 Secondary Transfer Inner Roller. 3. Replace the ITB
0006
minutes have passed when Unit.
searching ITB equilibrium
position.

Interruption error in searching ITB
equilibrium position After turning OFF and then ON the power,
E075-
Door open was detected while executing execute COPIER>FUNCTION>MISC-P>ITB-
0007
COPIER>FUNCTION>MISC-P>ITB- INIT, and check that OK is displayed.
INIT.
E075- Error in full displacement of ITB (front) 1. Correct the displacement of the ITB.
0103 ITB Displacement Sensor detects full (Procedures are shown below.) 2. Replace
95
the ITB. 3. Replace the Secondary Transfer

Roller. a) Place paper and remove the ITB
Unit. b) Lift the rear left side up (where the
cleaner is located; opposite to the motor) and
hold the ITB Unit as if to twist it. c) Turn the
Motor counterclockwise as if to make 2 to 3
displacement position at the front. rounds of the ITB. d) As the ITB is getting
closer to the center, align the edge of the ITB
with the marking line. NOTE: This symptom is
likely to occur if the machine is not installed
on the level (the left-front is higher). Check if
the machine is installed on the level. If this
symptom still occurs, perform steps 2 and 3.
BD error of YM-side Scanner
Description Failure in detection of BD
1. Turn OFF and then ON the power. 2.
E100- signal even though the specified period
Check the connector of Laser Scanner Unit 1
0100 of time has passed when Laser Scanner
3. Replace Laser Scanner Unit 1.
Unit 1 (YM laser) is started or making
prints.
BD error of CBk-side Scanner
Failure in detection of BD signal even 1. Turn OFF and then ON the power. 2.
E100-
though the specified period of time has Check the connector of Laser Scanner Unit 2.
0300
passed when Laser Scanner Unit 2 (CBk 3. Replace Laser Scanner Unit 2.
laser) is started or making prints.
BD cycle error Check connection of harness on the Laser
E100-
When the BD cycle count value is not Scanner Unit. 3. Replace the Laser Scanner
B000
within the specified range. Unit. 4. Replace the DC Controller PCB
(UN1). 5. Replace the harness.
Faulty EEPROM of YM-side Scanner
In the case of an error in reading
E102- EEPROM in the Laser Driver (YM) or in
Check the connector of the Laser Scanner
0101 the case of a wrong Laser Scanner Unit
Unit 1 3. Replace the Laser Scanner Unit 1.
which does not match with the Host
Machine.
Faulty EEPROM of CBk-side Scanner
In the case of an error in reading
EEPROM of the Laser Driver (CBk), in
E102- the case of failure in reading the correct
Check the connector of Laser Scanner Unit 2.
0301 information (laser, etc.) from EEPROM,
or in the case of a wrong Laser Scanner
which does not match with the Host
Machine.
E103- With the Laser Scanners at YM side and Check the parts number of the Laser Scanner
0001 CK side, the laser driver IDs were Unit. Replace the Laser Scanner Unit to
different make the following combinations. YM side:
The model IDs were different between For iR-ADVC5255 and C5250, CK side: For
the YM side and CK side when reading iRADVC5255 and C5250 (recommended) YM
96
the model ID from EEPROM. (Detection side: For iR-ADVC5051 and C5045, CK side:
is performed only with iR-ADVC5255, For iR-ADVC5051 and C5045 (operates
and C5250.) normally but not recommended)
Error in Polygon Motor of YM-side
Scanner (BD lock failed)
In the case of failure in detecting FG
E110- 1. Check the connector of Laser Scanner Unit
signal although the specified period of
0100 1. 2. Replace Laser Scanner Unit 1.
time has passed after the Scanner Motor
of Laser Scanner Unit 1 (YM laser) was
started.
Error in Polygon Motor of YM-side
Scanner (unreached speed)
E110- In the case of failure in detecting FG
Check the connector of Laser Scanner Unit 1
0101 signal while the Scanner Motor of Laser
Scanner Unit 1 (YM laser) is stably
rotating.
Error in Polygon Motor of CBk-side
Scanner (BD lock failed)
In the case of failure in detecting FG
E110- 1. Check the connector of Laser Scanner Unit
signal although the specified period of
0300 2. 2. Replace Laser Scanner Unit 2.
time has passed after the Scanner Motor
of Laser Scanner Unit 2 (CBk laser) was
started.
Error in Polygon Motor of CBk-side
Scanner (unreached speed) 1. Turn OFF and then ON the power. 2.
E110-
In the case of failure in detecting FG Check the connector of Laser Scanner Unit 2.
0301
signal while the Scanner Motor of Laser 3. Replace Laser Scanner Unit 2.
Scanner Unit 2 (CBk laser).
1. Check installation of the Dustproof Shutter
Drive. 2. Check if the connector of the Laser
Error in Dustproof Shutter Shutter Sensor (PS29) or the Laser Shutter
E112-
Failed to be at HP when it’s open (when Motor (M28) is removed (disconnected). 3.
0000
the Job is started). Check the status of Sensor Flag. 4. Replace
the HP Sensor, Replace the Laser Shutter
Motor (M28).
1. Check installation of the Dustproof Shutter
Drive. 2. Check if the connector of the Laser
Error in Dustproof Shutter
Shutter Sensor (PS29) or the Laser Shutter
E112- Failure to be back to the HP although
Motor (M28) is removed (disconnected). 3.
0001 the specified period of time has passed
Check the status of Sensor Flag. 4. Replace
when closing.
Motor (M28).
E112- Error in Dustproof Shutter 1. Check installation of the Dustproof Shutter
0002 Failed to move from the HP when Drive. 2. Check if the connector of the Laser
opening (the Job is started) Shutter Sensor (PS29) or the Laser Shutter
Motor (M28) is removed (disconnected). 3.
Check the status of Sensor Flag. 4. Replace
97
Motor (M28).

Error in IMG2
E193- Failure of LSI timing 1. Turn OFF and then ON the power. 2. Replace the DC
0001 adjustment circuit on the DC Controller PCB (UN2).
Controller PCB.
Error in communication of
HOB DMA mode
E197- 1. Turn OFF and then ON the power. 2. Replace the DC
Communication failure
0000 Controller PCB (UN1).
between CPU and LSI on the
DC Controller.
HOB single-shot mode
DC Controller PCB (UN1).
Timeout error in HOB single-
shot mode
Timeout error in EHOB
1. Turn OFF and then ON the power. 2. Check
transmission-waiting
connection of harness on the target color side (YM/CK).
E197- Communication failure
3. Replace the DC Controller PCB (UN1). 4. Replace
0080 between the DC Controller
the Laser Scanner Unit. 5. Replace the harness on the
PCB (UN1) and Laser
target color side (YM/CK).
Scanner Unit.
reception-waiting
PCB (UN1) and Laser
Scanner Unit.
Timeout error in HOB
00A0 Controller PCB (UN1).
E197- Timeout error in HOB 1. Turn OFF and then ON the power. 2. Replace the DC
98
reception-waiting
00B0 Controller PCB (UN1).
Timeout error in the Motor
stop signal interruption
E197- reception 1. Turn OFF and then ON the power. 2. Replace the DC
00E0 Communication error Controller PCB (UN1).
DC Controller PCB
HOB DMA mode
DC Controller.
Timeout error in HOB single-
shot mode
PCB (UN1) and Laser
Scanner Unit.

1. Turn OFF and then ON the power. 2. Check connection
reception-waiting
of harness on the target color side (YM/CK). 3. Replace the
DC Controller PCB (UN1). 4. Replace the Laser Scanner
0181 between the DC
Unit. 5. Replace the harness on the target color side
Controller PCB (UN1) and
(YM/CK).
Laser Scanner Unit.
01A0 transmission-waiting Controller PCB (UN1).
99
between CPU and LSI on
the DC Controller PCB
(UN1).
reception-waiting
E197- Communication failure 1. Turn OFF and then ON the power. 2. Replace the DC
01B0 between CPU and LSI on Controller PCB (UN1).
(UN1).
HOB DMA mode
the DC Controller.
0201 between CPU and LSI on Controller PCB (UN1).
(UN1).
(UN1).
single-shot mode
(UN1).
0280 between the DC
(YM/CK).
Laser Scanner Unit.
reception-waiting
0281 between the DC
(YM/CK).
Laser Scanner Unit.
02A0 transmission-waiting Controller PCB (UN1).
100
(UN1).
reception-waiting
02B0 between CPU and LSI on Controller PCB (UN1).
(UN1).
1. Disconnect and then connect the connectors (J103 and
J107) on the DC Controller PCB (UN1). 2. Disconnect and
E197- Feed Driver PCB then connect the connectors (J251 and J253) on the Feed
1001 disconnection Driver PCB (UN2). 3. Check that 3.3V power is supplied to
the Feed Driver PCB (UN2). 4. Replace the Feed Driver
PCB (UN2). 5. Replace the DC Controller PCB (UN1).
E197- Drum Driver PCB then connect the connectors (J311 and J313) on the Drum
1002 disconnection Driver PCB (UN4). 3. Check that 3.3V power is supplied to
the Drum Driver PCB (UN4). 4. Replace the Drum Driver
PCB (UN4). 5. Replace the DC Controller PCB (UN1).
then connect the connectors (J201 and J202) on the
E197- Cassette Feed Driver PCB
Cassette Feed Driver PCB (UN3). 3. Check that 3.3V
1003 disconnection
power is supplied to the Cassette Feed Driver PCB (UN3).
4. Replace the Cassette Feed Driver PCB (UN3). 5.
Replace the DC Controller PCB (UN1).
1. Disconnect and then connect the connector (J110) on
the DC Controller PCB (UN1). 2. Disconnect and then
E197- High Voltage PCB connect the connectors (J653 and 654) on the HVT1 PCB
1004 disconnection (UN16). 3. Check that 3.3V power is supplied to the HVT1
PCB (UN16). 4. Replace the HVT1 PCB (UN16). 5.

1. Turn OFF and then ON the power. 2. Check the drive
Scanner HP error
of Scanner Motor. (Open the DF Unit to check the
E202- Scanner Unit error when
operation of Motor.) 3. Check the flag position of
0001 moving to the left side for HP
Scanner Home Position Sensor and Scanner Unit. 4.
check operation
Replace the Reader Controller PCB.
E202- Scanner HP error 1. Turn OFF and then ON the power. 2. Check the drive
0002 Scanner Unit error when of Scanner Motor. (Open the DF Unit to check the
moving to the right side for HP operation of Motor.) 3. Check the flag position of
check operation Scanner Home Position Sensor and Scanner Unit. 4.
101

Glass HP error (This error 1. Turn OFF and then ON the power. 2. Check the drive
occurs on Duplex Color Image of Glass Shifting Motor. (Set the service mode:
E202- Reader Unit-B1 only) FEEDER > FUNCTION > MTR-CHK > 7. Then, set
0101 Glass error when moving to FEEDER > FUNCTION > MTR-ON.) 3. Check the flag
the left side for HP check position of Scanner Home Position Sensor and Scanner
operation Unit. 4. Replace the Reader Controller PCB.
Glass HP error (This error 1. Turn OFF and then ON the power. 2. Check the drive
occurs on Duplex Color Image of Glass Shifting Motor. (Set the service mode:
E202- Reader Unit-B1 only) FEEDER > FUNCTION > MTR-CHK > 7. Then, set
0102 Glass error when moving to FEEDER > FUNCTION > MTR-ON.) 3. Check the flag
the right side for HP check position of Scanner Home Position Sensor and Scanner
operation Unit. 4. Replace the Reader Controller PCB.
1. Turn OFF and then ON the power. 2. Check the
connection between Reader and Printer, and check that
Power supply (24V) error the Cable is not open-circuit. 3. Check the 24V port of
E227-
24V port error when the the Reader Controller PCB and DF Driver PCB. 4.
0001
power is turned ON Check the power supply and Relay PCB on the Printer
side. 5. Replace the Reader Controller PCB and DF
Driver PCB.
E227-
24V port error when a job is the Reader Controller PCB and DF Driver PCB. 4.
0002
started Check the power supply and Relay PCB on the Printer
Driver PCB.
E227-
0003
ended Check the power supply and Relay PCB on the Printer
Driver PCB.
the Cable is not open-circuit. 3. Check the 24V port of
E227- Power supply (24V) error
the Reader Controller PCB and DF Driver PCB. 4.
0004 24V port error when loading
Check the power supply and Relay PCB on the Printer
Driver PCB.
E227-
24V port error when the the Reader Controller PCB and DF Driver PCB. 4.
0101
power of DF Unit is turned ON Check the power supply and Relay PCB on the Printer
Driver PCB.
102

E227-
0102
started in the DF Unit Check the power supply and Relay PCB on the Printer
Driver PCB.
E227-
0103
ended in the DF Unit Check the power supply and Relay PCB on the Printer
Driver PCB.
Error in communication data
Check connection of the connector. Check connection
When communication data
E240- of the Sub PCB in the Controller Box. Check connection
error between the controller
0000 and replace the DC Controller PCB (UN1)/Main
and DC Controller PCB is
Controller PCB.
detected.
Error in controller
communication
Check connection of the connector. Check connection
No response after 1.5 minutes
E240- of the Sub PCB in the Controller Box. Check connection
has passed since the print
0004 and replace the DC Controller PCB (UN1)/Main
request from the Main
Controller PCB 1.
Controller to the DC
Controller.
Timeout error in Dhalf request
No response after 1.5 minutes Check connection of the connector. Check connection
E240- has passed since the auto of the Sub PCB in the Controller Box. Check connection
0005 adjustment request from the and replace the DC Controller PCB (UN1)/Main
Main Controller to the DC Controller PCB 1.
Controller.
E246 System error Contact the service company office

EEPROM error
E248- the connection between Reader and Printer,
Failure of power-on at EEPROM for
0001 and check that the Cable is not open-circuit. 3.
the reader controller PCB (PCB1)
EEPROM error
E248- the connection between Reader and Printer,
Failure of writing at EEPROM for the
0002 and check that the Cable is not open-circuit. 3.
reader controller PCB (PCB1)
E248- EEPROM error 1. Turn OFF and then ON the power. 2. Check
103
Failure of reading after writing at the connection between Reader and Printer,
0003 EEPROM for the reader controller and check that the Cable is not open-circuit. 3.
PCB (PCB1) Replace the Reader Controller PCB.
Scanner Unit (Paper Front) VSYNC
signal error
the connection between Reader Controller PCB
Due to the VSYNC error in the
and Scanner Unit PCB (Paper Front), and
Scanner Unit PCB (Paper Front)
E270- check that the Cable is not open-circuit. 3.
which communicates with Reader
0001 Check the connection between Reader and
Controller PCB, VSYNC signal is not
Printer, and check that the Cable is not open-
sent appropriately, so the image error
circuit. 4. Replace the Reader Controller PCB.
occurs or the operation stops
5. Replace the Scanner Unit (Paper Front).
abnormally.
DDI HSYNC error
Due to the DDI hardware HSYNC
the connection between Reader and Printer,
E270- signal error, VSYNC signal is not sent
and check that the Cable is not open-circuit. 3.
0002 appropriately, so the image error
Replace the DDI-S Cable between Reader and
Printer. 4. Replace the Reader Controller PCB.
abnormally.
Scanner Unit (Paper Back) VSYNC
signal error (This error occurs on
Duplex Color Image Reader Unit-B1
only)
and Scanner Unit PCB (Paper Back), and check
E270- that the Cable is not open-circuit. 3. Check the
Scanner Unit PCB (Paper Back)
0101 connection between Reader and Printer, and
which communicates with Reader
check that the Cable is not open-circuit. 4.
Controller PCB, VSYNC signal is not
Replace the Reader Controller PCB. 5. Replace
sent appropriately, so the image error
the Scanner Unit (Paper Back).
abnormally.
Communication error between
Reader Controller PCB and Scanner
and Scanner Unit PCB (Paper Front), and
Unit (Paper Front)
E280- check that the Cable is not open-circuit. 3.
Within specified time, communication
0001 Check the connection between Reader and
between Reader Controller PCB and
Printer, and check that the Cable is not open-
Scanner Unit (Paper Front) cannot be
circuit. 4. Replace the Reader Controller PCB.
made.
5. Replace the Scanner Unit (Paper Front).
1. Check the connection between Reader
Controller PCB and Scanner Unit PCB (Paper
Unit (Paper Front)
E280- Front), and check that the Cable is not open-
Disconnection of the cable between
0002 circuit. 2. Check the connection between
the Reader Controller PCB and the
Reader and Printer, and check that the Cable is
Scanner Unit (Paper Front) was
not open-circuit.
detected.
E280- Communication error between 1. Turn OFF and then ON the power. 2. Check
0101 Reader Controller PCB and Scanner the connection between Reader Controller PCB
Unit (Paper Back) (This error occurs and Scanner Unit PCB (Paper Back), and check
on Duplex Color Image Reader Unit- that the Cable is not open-circuit. 3. Check the
104
B1 only)
connection between Reader and Printer, and
Within specified time, communication
check that the Cable is not open-circuit. 4.
between Reader Controller PCB and
Replace the Reader Controller PCB. 5. Replace
Scanner Unit (Paper Back) cannot be
the Scanner Unit (Paper Back).
made
1. Check the connection between Reader
Unit (Paper Back) (This error occurs
Controller PCB and Scanner Unit PCB (Paper
on Duplex Color Image Reader Unit-
E280- Back), and check that the Cable is not open-
B1 only)
0102 circuit. 2. Check the connection between
Disconnection of the cable between
Reader and Printer, and check that the Cable is
not open-circuit.
Scanner Unit (Paper Back) was
detected.
1. Execute the service mode (COPIER >
FUNCTION > MISC-R > SCANLAMP) and
check that the LED of the Scanner Unit (Paper
Reading light intensity error
Front) is lit. 2. Check the connection between
E301- The light intensity was at the
Scanner Unit (Paper Front) and LED, and check
0001 reference level or below at paper front
that the Cable is not opencircuit. 3. Check the
shading.
connection between Reader Controller PCB and
Scanner Unit (Paper Front), and check that the
Cable is not open-circuit.
1. Check that the LED of the Scanner Unit
(Paper Back) is lit. 2. Check the connection
Reading light intensity error
between Scanner Unit (Paper Back) and LED,
E301- The light intensity was at the
and check that the Cable is not opencircuit. 3.
0002 reference level or below at paper
Check the connection between Reader
back shading.
Controller PCB and Scanner Unit (Paper Back),
and check that the Cable is not open-circuit.
1. Check that the LED of the Scanner Unit
(Paper Front) is lit. 2. Check the connection
between Scanner Unit (Paper Front) and LED,
Check the connection between Reader
Controller PCB and Scanner Unit (Paper Front),
Error in paper front white shading
and check that the Cable is not open-circuit. 4.
E302- Error in shading RAM access The
Check the condition of Shading White Plate of
0001 shading value is out of the specified
the Stream Read Glass (Paper Front)
range.
(scratches, dust, soil, etc.). 5. Check if Scanner
Unit (Paper Front) detects HP correctly. (If it
does not detect correctly, the Scanner Unit
reaches to the end when DF is opened.) 6.
Replace the Scanner Unit (Paper Front). 7.
E302- Error in paper front black shading 1. Check that the LED of the Scanner Unit
0002 Error in shading RAM access The (Paper Front) is lit. 2. Check the connection
shading value is out of the specified between Scanner Unit (Paper Front) and LED,
105

Check the condition of Shading White Plate of
the Stream Read Glass (Paper Front)
(scratches, dust, soil, etc.). 4. Check if Scanner
range. Unit (Paper Front) detects HP correctly. (If it
does not detect correctly, the Scanner Unit
reaches to the end when DF is opened.) 5.
Replace the Scanner Unit (Paper Front). 6.

1. Check that the LED of the Scanner Unit (Paper Back)
is lit. 2. Check the connection between Scanner Unit
(Paper Back) and LED, and check that the Cable is not
Error in paper back white opencircuit. 3. Check the connection between Reader
shading Controller PCB and Scanner Unit PCB (Paper Back), and
E302-
Error in shading RAM check that the Cable is not open-circuit. 4. Check the
0101
access The shading value is condition of Shading White Plate of the Scanner Glass
out of the specified range. (Paper Back) (scratches, dust, soil, etc.). 5. Check if
Scanner Unit (Paper Back) detects HP correctly. 6.
Replace the Scanner Unit (Paper Back). 7. Replace the
Reader Controller PCB.
Error in paper back black
(Paper Back) and LED, and check that the Cable is not
shading
E302- opencircuit. 3. Check the condition of Shading White
Error in shading RAM
0102 Plate of the Scanner Glass (Paper Back) (scratches,
access The shading value is
dust, soil, etc.). 4. Check if Scanner Unit (Paper Back)
out of the specified range.
detects HP correctly. 5. Replace the Scanner Unit (Paper
Back). 6. Replace the Reader Controller PCB.
Image process device error 1. Disconnect and then connect the connector on the
E315- Software error of image Main Controller PCB 2 (including SDRAM). 2. Replace
000E process device was the SDRAM. 3. Replace the HDD. 4. Replace the Main
detected. Controller PCB 2.
1. Disconnect and then connect the connector of the
E351- Main Controller PCB 2
Main Controller PCB 2. 2. Replace the Main Controller
0000 communication error
PCB 2.
E400- Communication error 1. Turn OFF and then ON the power. 2. Check the
0001 between Reader Controller connection between Reader Controller PCB and DF
PCB and DF Unit Driver PCB (Signal Cable and Power Supply Cable), and
check that the Cables are not open-circuit. 3. Replace
the Cable between Reader Controller PCB and DF Driver
PCB. 4. Replace the Reader Controller PCB. 5. Replace
106
the DF Driver PCB.

connection between Reader Controller PCB and DF
Communication error Driver PCB (Signal Cable and Power Supply Cable), and
E400-
between Reader Controller check that the Cables are not open-circuit. 3. Replace
0002
PCB and DF Unit the Cable between Reader Controller PCB and DF Driver
PCB. 4. Replace the Reader Controller PCB. 5. Replace
the DF Driver PCB.
Disconnection of the Flat
Cable between the Reader 1. Turn OFF and then ON the power. 2. Check the
Controller PCB and DF connection between Reader Controller PCB and DF
Driver PCB Driver PCB (Signal Cable and Power Supply Cable), and
E400-
Connection of the Flat Cable check that the Cables are not open-circuit. 3. Replace
0003
between the Reader the cable between Reader Controller PCB and DF Driver
Controller PCB and DF PCB. 4. Replace the Reader Controller PCB. 5. Replace
Driver PCB could not be the DF PCB.
detected.
1. Check that Pickup Unit Lifter HP Sensor flag moves
smoothly. 2. Check the connection between DF Driver
Pickup error PCB and Pickup Unit Lifter HP Sensor, and check that
E401-
Pickup Unit is not returned the Cable is not open-circuit. 3. Check the operation of
0001
to the home position. Pickup Motor. (Set the service mode: FEEDER >
FUNCTION > MTR-CHK > 9. Then, set FEEDER >
FUNCTION > MTR-ON.) 4. Replace the DF Driver PCB.
1. Check that Pickup Unit Lifter HP Sensor flag moves
smoothly. 2. Check the connection between DF Driver
Pickup error PCB and Pickup Unit Lifter HP Sensor, and check that
E401-
Pickup Unit does not move the Cable is not open-circuit. 3. Check the operation of
0002
from the home position. Pickup Motor. (Set the service mode: FEEDER >
FUNCTION > MTR-CHK > 9. Then, set FEEDER >
FUNCTION > MTR-ON.) 4. Replace the DF Driver PCB.
1. Check that after Lifter is lifted fully, it is located in the
correct position. (Check the engagement with the Gear.)
Tray Lifter Motor error
2. Check the connection between Tray HP Sensor and
E407- Tray HP Sensor does not
DF Driver PCB, and check that the Cable is not
0001 detect ON or OFF within
opencircuit. 3. Check the operation of Tray Lifter Motor.
specified time.
4. Replace the DF Driver PCB. 5. Replace the Tray Lifter
Motor.
1. Check that after Lifter is lifted fully, it is located in the
correct position. (Check the engagement with the Gear.)
Tray Lifter Motor error
2. Check the Tray Lifter Motor, and also check whether
Paper Face Detection
E407- shifting operation is performed normally. 3. Check the
Sensor when Lifter is being
0002 connection between Paper Face Detection Sensor and
lifted does not become ON
DF Driver PCB, and check that the Cable is not open-
within specified time.
circuit. 4. Replace the DF Driver PCB. 5. Replace the
Tray Lifter Motor.r
E412- Failure in the drive of the DF 1. Disconnect and then connect the connector. 2. Check
0005 Drive Cooling Fan if the cable is open circuit. 3. Replace the fan. 4. Replace
107
The DF Cooling Fan was not

the DF Driver PCB.
driven.

DF Cooling Fan kept
rotating 1. Disconnect and then connect the connector. 2. Check
E412-
The DF Cooling Fan is not if the cable is open circuit. 3. Replace the fan. 4. Replace
0006
stopped. (Signal is still the DF Driver PCB.
being sent.)
1. Open the ADF Front Cover, and then check the
DF Disengagement Motor
operation of active Disengagement Motor. 2. Check the
E413- error
physical position of Disengaging HP Sensor and its flag.
0001 Lead Roller 1
3. Check that the Cable of Disengaging HP Sensor is not
disengagement error
open-circuit. 4. Replace the DF Driver PCB.
E413- error
0002 Lead Roller 1
disengagement error
E413- error
0011 Lead Roller 2
disengagement error
E413- error
0012 Lead Roller 2
disengagement error
DF Unit SDRAM error (This
error occurs on Duplex
E423- connection between Reader and Controller, and check
Color Image Reader Unit-B1
0001 that the Cable is not open-circuit. 3. Replace the Reader
only)
Controller PCB.
SDRAM access error
DF Unit SDRAM error (This
error occurs on Duplex
E423- connection between Reader and Controller, and check
Color Image Reader Unit-B1
0002 that the Cable is not open-circuit. 3. Replace the Reader
only)
Controller PCB.
SDRAM Verify error
1. Using the service mode, check if the installed DF
model is the same model which was set in the service
Different DF model
E490- mode. 2. Check the connection between Reader
Installed DF is not the
0001 Controller PCB and DF Driver PCB, and check that the
supported DF.
Cable is not open-circuit. 3. Replace the DF Driver PCB.
4. Replace the Reader Controller PCB.
108
Communication error
Communication between
E500- the controller of the 1. The finisher controller PCB is faulty. 2. The host
0000 connected device and the machine DC Controller PCB (UN1) is faulty.
Finisher Controller is
suspended.
Communication error
E500- the controller of the 1. The finisher controller PCB is faulty. 2. The host
0001 connected device and the machine DC Controller PCB (UN1) is faulty.
Finisher Controller is
suspended.
Communication error
1. The wiring between the finisher controller PCB and
E503- saddle controller PCB is faulty. 2. The finisher controller
the Saddle Controller and
0002 PCB is faulty. 3. The saddle stitcher controller PCB is
the Finisher Controller is
faulty.
suspended.
Communication error 1. The wiring between the finisher controller PCB and
Communication between host machine DC Controller PCB (UN1) is faulty. 2. The
E503-
the Punch Controller and punch controller PCB is faulty. 3. The finisher controller
0003
the Finisher Controller is PCB is faulty. 4. The host machine DC Controller PCB
suspended. (UN1) is faulty.
EEPROM error
E505- The checksum for the
Failure of Finisher Controller PCB.
0001 finisher controller EEPROM
data has an error.
EEPROM error
E505- The checksum for the punch
1. Failure of Punch Controller PCB.
0002 controller EEPROM data
has an error.
The combination error of the
host machine and finisher 1. The miss-combination of the host machine and finisher
E509-
The unconformed finisher is 2. The finisher controller PCB is fault. 3. The host
0001
equipped with the host machine controller PCB is faulty.
machine.

1. The rear end assist home position sensor
Rear end assist home position error
(PI109) is faulty. 2. The wiring between the
The stapler does not leave the rear
E514- finisher controller PCB and rear end assist motor
end assist home position when the
8001 is faulty. 3. The end assist mechanism is faulty. 4.
rear end assist motor has been
The rear end assist motor (M109) is faulty. 5. The
driven for 3 seconds.
finisher controller PCB is faulty.
E514- Rear end assist home position error 1. The rear end assist home position sensor
8002 The stapler does not return to the (PI109) is faulty. 2. The wiring between the
rear end assist home position when finisher controller PCB and rear end assist motor
109
is faulty. 3. The end assist mechanism is faulty. 4.

the rear end assist motor has been
The rear end assist motor (M109) is faulty. 5. The
1. The gear change home position sensor (PI117)
Gear change home position error
is faulty. 2. The wiring between the finisher
The gear change home position
E519- controller PCB and gear change motor is faulty. 3.
sensor does not turn ON when the
0002 The gear change mechanism is faulty. 4. The
gear change motor has been driven
gear change motor (M110) is faulty. 5. The
for 387 pulses.
sensor does not turn OFF when the
8001 The gear change mechanism is faulty. 4. The
gear change motor has been driven
gear change motor (M110) is faulty. 5. The
for 387 pulses.
Shift Motor fails to move from HP
At initial rotation, when the Motor 1. Check if the Motor (M4) Connector is physically
rotates for specified period of time removed. 2. Check if the Motor failure occurs. 3.
E520-
and cannot move from HP, it is Check if the Shift Roller HP Sensor (S2)
0001
detected as an error if the same Connector is physically removed. 4. Check if the
symptom occurs again after the first Shift Roller HP Sensor (S2) failure occurs.
retry.
Shift Motor fails to return to HP
rotates for specified period of time removed. 2. Check if the Motor failure occurs. 3.
E520-
and cannot return to HP, it is Check if the Shift Roller HP Sensor (S2)
0002
detected as an error if the same Connector is physically removed. 4. Check if the
symptom occurs again after the first Shift Roller HP Sensor (S2) failure occurs.
retry.
Front aligning plate home position
1. The front aligning plate home position sensor
error
The aligning plate does not leave
E530- finisher controller PCB and front aligning plate
the aligningplate front home
8001 motor is faulty. 3. The front aligning plate is faulty.
position sensor when thealignment
4. The front aligning plate motor (M103) is faulty.
plate front motor has been driven
5. The finisher controller PCB is faulty.
for 4 seconds
error
The aligning plate does not return to
aligning plate front home position
8002 motor is faulty. 3. The front aligning plate is faulty.
sensor when the alignment plate
4. The front aligning plate motor (M103) is faulty.
front motor has been driven for 4
seconds.
Staple home position error
Stapler fails to move from the staple 1. The wiring between the finisher controller PCB
E531-
home position although the Staple and stapler is faulty. 2. The stapler is faulty. 3.
8001
Motor is driven for a specified The finisher controller PCB is faulty.
period of time.
110

E531-
8002
Motor is driven for a specified The finisher controller PCB is faulty.
period of time.
STP Move Motor fails to return to
HP
1. Check if the Motor (M1) Connector is physically
At initial rotation, when the Motor
removed. 2. Check if the Motor failure occurs. 3.
E532- rotates for specified period of time
Check if the Stapler Move HP Sensor (S10)
0001 and cannot return to HP, it is
Connector is physically removed. 4. Check if the
detected as an error if the same
Stapler Move HP Sensor (S10) failure occurs.
symptom occurs again after the first
retry.
STP Move Motor fails to move from
HP
removed. 2. Check if the Motor failure occurs. 3.
Check if the Stapler Move HP Sensor (S10)
0002 and cannot move from HP, it is
Connector is physically removed. 4. Check if the
Stapler Move HP Sensor (S10) failure occurs.
retry.
1. The stapler drive home position sensor (PI110)
Stapler shift home position error
The stapler does not leave the
E532- controller PCB and stapler shift motor is faulty. 3.
stapler shifthome position when the
8001 The stapler shift base is faulty. 4. The stapler shift
stapler shift motor hasbeen driven
motor (M105) is faulty. 5. The finisher controller
for 5 seconds.
PCB is faulty.
1. The stapler drive home position sensor (PI110)
The stapler does not return to the
E532- controller PCB and stapler shift motor is faulty. 3.
stapler shift home position when the
8002 The stapler shift base is faulty. 4. The stapler shift
stapler shift motor has been driven
motor (M105) is faulty. 5. The finisher controller
for 20 seconds.
PCB is faulty.
1. The swing home position sensor (PI105) is
Swing home position error
faulty. 2. The wiring between the finisher
E535- controller PCB and swing motor is faulty. 3. The
swing home position when the
8001 swing mechanism is faulty. 4. The swing motor
swing motor has been driven for 3
(M106) is faulty. 5. The finisher controller PCB is
seconds.
faulty.

E535- Swing home position error 1. The swing home position sensor (PI105)
8002 The stapler does not return to the swing is faulty. 2. The wiring between the finisher
home position when the swing motor has controller PCB and swing motor is faulty. 3.
bee driven for 3 seconds. The swing mechanism is faulty. 4. The
swing motor (M106) is faulty. 5. The finisher
111

1. The aligning plate rear home position
Rear aligning plate home position error sensor (PI107) is faulty. 2. The wiring
The aligning plate does not leave the between the finisher controller PCB and
E537-
aligning plate rear home position sensor aligning plate rear motor is faulty. 3. The
8001
when the alignment plate rear motor has rear aligning plate is faulty. 4. The rear
been driven for 4 seconds. aligning plate motor (M104) is faulty. 5. The
The aligning plate does not return to between the finisher controller PCB and
E537-
8002
been driven for 4 seconds aligning plate motor (M104) is faulty. 5. The
Tray Lift Motor timeout error
Unable to complete the operation even 1. Check if the Motor (M11) Connector is
after the specified period of time during physically removed. 2. Check if the Motor
E540- initial rotation. When the Motor remains in failure occurs. 3. Check if the Stack Tray
0001 the same area for the specified period of Clock Sensor (S14) Connector is physically
time and the same symptom occurs again removed. 4. Check if the Stack Tray Clock
after the first retry, it is detected as an Sensor (S14) failure occurs.
error.
Tray Lift Motor clock error 1. Check if the Motor (M11) Connector is
At initial rotation, when the Tray Lift Motor physically removed. 2. Check if the Motor
E540- rotates and clock input is not detected failure occurs. 3. Check if the Stack Tray
0005 within the specified period of time, it is Clock Sensor (S14) Connector is physically
detected as an error if the same symptom removed. 4. Check if the Stack Tray Clock
occurs again after the first retry. Sensor (S14) failure occurs.
1. The tray 1 shift area sensor PCB is
Tray 1 time out error
If the tray does not return to home position
controller PCB and tray 1 shift motor is
E540- when the tray 1 shift motor is driven for 25
faulty. 3. The tray up/down mechanism is
8001 seconds. If the tray does not move to
faulty. 4. The tray 1 shift motor (M107) is
other area when tray 1 shift motor is
faulty. 5. The finisher controller PCB is
faulty.
Tray 1 shift area error
The dangerous area is reached before the
E540- tray 1 paper surface sensor detects paper
8002 surface during the paper surface detection
operation. A discontinuous area is
detected during tray operation.
faulty.
E540- Swing guide switch/Staple safety switch 1. The tray 1 shift area sensor PCB is
8003 error faulty. 2. The wiring between the finisher
The swing guide switch or staple safety controller PCB and tray 1 shift motor is
switch is activated while the tray is faulty. 3. The tray up/down mechanism is
operating. faulty. 4. The tray 1 shift motor (M107) is
112

faulty.
The tray 1 shift motor clock error
E540- The FG input cannot be detected when
8004 the tray 1 shift motor has been driven for
0.2 second.
faulty.
The tray 1 shift motor speed error
E540- The lock detection signal turns OFF 150
8005 ms after the lock detection signal turned
ON.
faulty.
The tray 1 shift motor acceleration error
E540- The lock detection signal does not turn
8006 ON when the tray 1 shift motor has been
driven for 1 second.
faulty.
The tray 1 shift motor error
8007 OFF when the tray 1 shift motor is at a
stop.
faulty.
Additional Tray Lift Motor timeout error
1. Check if the Motor (M12) Connector is
Unable to complete the operation even
physically removed. 2. Check if the Motor
after the specified period of time during
failure occurs. 3. Check if the Additional
E542- initial rotation. When the Motor remains in
Tray Clock Sensor (S23) Connector is
0001 the same area for the specified period of
physically removed. 4. Check if the
time and the same symptom occurs again
Additional Tray Clock Sensor (S23) failure
after the first retry, it is detected as an
occurs.
error.
Additional Tray Lift Motor clock error
At initial rotation, when the Tray Lift Motor
failure occurs. 3. Check if the Additional
E542- rotates and clock signal is not detected
Tray Clock Sensor (S23) Connector is
0005 within the specified period of time, it is
detected as an error if the same symptom
Additional Tray Clock Sensor (S23) failure
occurs again after the first retry.
occurs.
E542- Tray 2 time out error 1. The Tray 2 shift area sensor PCB is
8001 If the tray does not return to home position faulty. 2. The wiring between the finisher
when the tray 1 shift motor is driven for 25 controller PCB and tray 2 shift motor is
113

seconds. If the tray does not move to
faulty. 4. The Tray 2 shift motor (M105) is
faulty.

The upper limit area is reached before the
tray 2 paper surface sensor 1 detects the
paper surface during paper surface
E542- detection operation. A discontinuous area
8002 is detected during tray operation. During
evacuation operation, arrival at the area
beyond the tray 2 paper surface sensor 2
faulty.
is detected before this sensor detects
paper surface.
1. The Tray 2 shift area sensor PCB is
The tray 2 shift motor clock error
E542- The FG input cannot be detected when the
8004 tray 2 shift motor has been driven for 0.2
faulty. 4. The Tray 2 shift motor (M105) is
second.
faulty.
E542- The lock detection signal turns OFF 150
8005 ms after the lock detection signal turned
ON.
faulty.
E542- The lock detection signal does not turn ON
8006 when the tray 2 shift motor has been
driven for 1 second.
faulty.
The tray 2 shift motor error
8007 OFF when the tray 2 shift motor is at a
stop.
faulty.
E567- Shift Roller Release Motor fails to move 1. Check if the Motor (M5) Connector is
0001 from HP physically removed. 2. Check if the Motor
114
At initial rotation, when the Motor rotates

failure occurs. 3. Check if the Shift Roller
for specified period of time and cannot
Release Sensor (S3) Connector is
move from HP, it is detected as an error if
physically removed. 4. Check if the Shift
the same symptom occurs again after the
Roller Release Sensor (S3) failure occurs.
first retry.
Shift Roller Release Motor fails to return to
HP
E567- failure occurs. 3. Check if the Shift Roller
0002 Release Sensor (S3) Connector is
return to HP, it is detected as an error if the
same symptom occurs again after the first
Roller Release Sensor (S3) failure occurs.
retry.
Entrance Roller Release/Stopper HP Motor 1. Check if the Motor (M6) Connector is
fails to move from HP physically removed. 2. Check if the Motor
At initial rotation, when the Motor rotates failure occurs. 3. Check if the Entrance
E56F-
for specified period of time and cannot Roller Release/Stopper HP Sensor (S5)
0001
move from HP, it is detected as an error if Connector is physically removed. 4. Check
the same symptom occurs again after the if the Entrance Roller Release/Stopper HP
first retry. Sensor (S5) failure occurs.
Entrance Roller Release/Stopper HP Motor 1. Check if the Motor (M6) Connector is
fails to return to HP physically removed. 2. Check if the Motor
At initial rotation, when the Motor rotates failure occurs. 3. Check if the Entrance
E56F-
for specified period of time and cannot Roller Release/Stopper HP Sensor (S5)
0002
return to HP, it is detected as an error if the Connector is physically removed. 4. Check
same symptom occurs again after the first if the Entrance Roller Release/Stopper HP
retry. Sensor (S5) failure occurs.
Gripper Open/Close Motor fails to move
from HP
E571- failure occurs. 3. Check if the Gripper Arm
0001 HP Sensor (S13) Connector is physically
removed. 4. Check if the Gripper Unit HP
Sensor (S7) failure occurs.
first retry.
Gripper Open/Close Motor fails to return to
HP
E571- failure occurs. 3. Check if the Gripper Arm
retry.
Gripper Unit Move Motor fails to move from
HP
E575- failure occurs. 3. Check if the Gripper Unit
first retry.
E575- Gripper Unit Move Motor fails to return to 1. Check if the Motor (M2) Connector is
115
HP
failure occurs. 3. Check if the Gripper Unit
retry.
1. The shutter home position sensor
(PI113) is faulty. 2. The shutter mechanism
Shutter home position error
is faulty. 3. The stack ejection motor
E584- The stapler does not return to the shutter
(M102), shutter clutch (CL101), ang stack
0002 home position when the stack ejection
ejection lower roller clutch (CL102) is
motor has been driven for 3 seconds.
faulty.
finisher controller PCB and stack ejection
Shutter home position error motor, and between the finisher controller
E584- The stapler does not leave the shutter PCB and shutter clutch is faulty. 3. The
8001 home position when the stack ejection shutter mechanism is faulty. 4. The stack
motor has been driven for 30 seconds. ejection motor (M102), shutter clutch
(CL101), ang stack ejection lower roller
clutch (CL102) is faulty. 5. The finisher

1. The punch home position sensor (PI63) and punch
Punch home position error
motor clock sensor (PI62) is faulty. 2. The wiring
The puncher does not detect the
E590- between the punch controller PCB and sensor is
punch home position sensor
8001 faulty. 3. The punch mechanism is faulty. 4. The
when the puncher motor has
punch controller PCB is faulty. 5. The finisher
been driven for 20 msec.
Punch home position error 1. The punch home position sensor (PI63) and punch
After the motor has been motor clock sensor (PI62) is faulty. 2. The wiring
E590- stopped at time of punch motor between the punch controller PCB and sensor is
8002 initialization, the puncher does faulty. 3. The punch mechanism is faulty. 4. The
not detect punch home position punch controller PCB is faulty. 5. The finisher
sensor. controller PCB is faulty.
Punch scrap empty error
The voltage of the light received 1. The wiring between the scrap full detector PCB
E591- is 2.5 V or less even when the and punch controller PCB is faulty. 2. The scrap full
8001 light emitting duty of the scrap detector PCB is faulty. 3. The punch controller PCB
full detector sensor has been is faulty. 4. The finisher controller PCB is faulty.
increased to 66% or more.
E591- Punch scrap full detection error 1. The scrap full detector PCB is faulty. 2. The punch
8002 The voltage of the light received controller PCB is faulty. 3. The finisher controller
is 2.0 V or more even when the PCB is faulty.
116
light emitting duty of the scrap

full detector sensor has been
decreased to 0%.
Trailing edge sensor error
1. The wiring between the LED PCB/photosensor
The voltage of the light received
PCB and punch controller PCB is faulty. 2. The LED
E592- is 3.0 V or less even when the
PCB and photosensor PCB is faulty. 3. The punch
8001 light emitting duty of the trailing
controller PCB is faulty. 4. The finisher controller
edge sensor (LED5,PTR5) has
PCB is faulty.
been increased to 66% or more.
1. The LED PCB and photosensor PCB is faulty. 2.
E592- is 2.0 V or more even when the
The punch controller PCB is faulty. 3. The finisher
edge sensor has been
decreased to 0%.
Horizontal registration sensor 1
error
8003 light emitting duty of the
horizontal registration sensor 1
PCB is faulty.
(LED1,PTR1) has been
error
decreased to 0%.
error
PCB is faulty.
error
decreased to 0%.
E592- Horizontal registration sensor 3 1. The wiring between the LED PCB/photosensor
117
error
is 2.5 V or less even when the
PCB is faulty.
error
decreased to 0%.
error
PCB is faulty.
error
800A light emitting duty of the
decreased to 0%.
Horizontal registration home
1. The horizontal registration home position (PI61) is
position error
faulty. 2. The wiring between the punch controller
At time of horizontal registration
PCB and sensor is faulty. 3. The horizontal
E593- motor initialization, the punch
registration mechanism is faulty. 4. The horizontal
8001 slide unit does not leave the
registration motor (M62) is faulty. 5. The punch
horizontal home position sensor
even when it has been driven for
PCB is faulty.
9 mm.

E593- Horizontal registration home 1. The horizontal registration home position (PI61)
8002 position error is faulty. 2. The wiring between the punch controller
At time of horizontal registration PCB and sensor is faulty. 3. The horizontal
motor initialization, the punch registration mechanism is faulty. 4. The horizontal
slide unit does not return to the registration motor (M62) is faulty. 5. The punch
horizontal registration home controller PCB is faulty. 6. The finisher controller
118
position sensor even when the

PCB is faulty.
unit has been driven for 37 mm.
Paper positioning plate home
position error 1. The paper positioning plate home position sensor
The paper positioning plate home (PI7) is faulty. 2. The positioning plate drive
E5F0-
positio sensor does not turn ON mechanism is faulty. 3. The paper positioning plate
8001
when the paper positioning plate motor (M4) is faulty. 4. The saddle stitcher
motor has been driven for 1500 controller PCB is faulty.
pulses.
1. The paper positioning plate home position sensor
(PI7) is faulty. 2. Open circuit of the Harness
position error
between Finisher Controller PCB and Stack
The paper positioning plate home
E5F0- Delivery Motor & between Finisher Controller PCB
position sensor does not turn OFF
8002 and Shutter Open/Close Clutch 3. The positioning
when the paper positioning plate
plate drive mechanism is faulty. 4. The paper
motor has been driven for 300
positioning plate motor (M4) is faulty. 5. The saddle
pulses.
stitcher controller PCB is faulty.
1. The paper folding motor clock sensor (PI4) and
Paper folding motor lock error paper folding home position sensor (PI21) is faulty.
E5F1-
The feed speed of the paper fold 2. The paper folding roller drive mechanism is
8001
roller reaches 5 mm/sec or less. faulty. 3. The paper folding motor (M2) is faulty. 4.
The saddle stitcher controller PCB is faulty.
position error 1. The paper folding motor clock sensor (PI4) and
The status of Paper Fold Home paper folding home position sensor (PI21) is faulty.
E5F1-
Position Sensor does not change 2. The paper folding roller drive mechanism is
8002
although the Paper Fold Motor is faulty. 3. The paper folding motor (M2) is faulty. 4.
driven for a specified period of The saddle stitcher controller PCB is faulty.
time.
Guide home position error
1. The guide home position sensor (PI13) is faulty.
The guide home position sensor
E5F2- 2. The guide plate drive mechanism is faulty. 3. The
does not turn ON when the guide
8001 guide Motor (M3) is faulty. 4. The saddle stitcher
pulses.
E5F2- 2. The guide plate drive mechanism is faulty. 3. The
does not turn OFF when the guide
8002 guide Motor (M3) is faulty. 4. The saddle stitcher
pulses.
Aligning plate home position error
1. The aligning plate home position sensor (PI5) is
The aligning plate home position
E5F3- faulty. 2. The aligning plate drive mechanism is
8001 faulty. 3. The aligning motor (M5) is faulty. 4. The
aligning plate motor has been
saddle stitcher controller PCB is faulty.
driven for 500 pulses.
E5F3- Aligning plate home position error 1. The aligning plate home position sensor (PI5) is
8002 The aligning plate home position faulty. 2. The aligning plate drive mechanism is
sensor does not turn OFF when faulty. 3. The aligning motor (M5) is faulty. 4. The
119
the aligning plate motor has been

Stitcher (rear) home position error
The stitching home position 1. The stitcher home position sensor (rear) (SW5) is
E5F4-
sensor does not turn ON when the faulty. 2. The stitcher (rear) is faulty. 3. The saddle
8001
stitch motor (rear) has been stitcher controller PCB is faulty.
driven backward for 0.5 sec.
E5F4-
sensor does not turn OFF when faulty. 2. The stitcher (rear) is faulty. 3. The saddle
8002
the stitch motor (rear) has been stitcher controller PCB is faulty.
driven forward for 0.5 sec.
Stitcher (front) home position error
The stitching home position 1. The stitcher home position sensor (front) (SW7)
E5F5-
sensor does not turn ON when the is faulty. 2. The stitcher (front) is faulty. 3. The
8001
stitch motor (front) has been saddle stitcher controller PCB is faulty.
The stitching home position 1. The stitcher home position sensor (front) (SW7)
E5F5-
sensor does not turn OFF when is faulty. 2. The stitcher (front) is faulty. 3. The
8002
the stitch motor (front) has been saddle stitcher controller PCB is faulty.
1. The paper pushing plate home position sensor
Paper pushing plate home
(PI14), paper pushing plate top position sensor
position error
(PI15), and paper pushing plate motor clock sensor
E5F6- The paper pushing plate home
(PI1) is faulty. 2. The paper pushing plate drive
8001 position sensor does not turn ON
mechanism is faulty. 3. The paper pushing plate
when the paper pushing plate
motor (M8) is faulty. 4. The saddle stitcher
motor has been driven for 0.5 sec.
position error
(PI15), and paper pushing plate motor clock sensor
8002 position sensor does not turn OFF
mechanism is faulty. 3. The paper pushing plate
motor (M8) is faulty. 4. The saddle stitcher
motor has been driven for 150 ms.

1. The paper pushing plate home position
sensor (PI14), paper pushing plate top position
Paper pushing plate motor clock error
sensor (PI15), and paper pushing plate motor
E5F6- The number of pulses detected by the
clock sensor (PI1) is faulty. 2. The paper
8003 paper pushing plate motor clock sensor
pushing plate drive mechanism is faulty. 3.
is 6 pulses or less.
The paper pushing plate motor (M8) is faulty.
4. The saddle stitcher controller PCB is faulty.
E5F6- Pushing position error 1. The paper pushing plate home position
120

The paper pushing plate leading edge sensor (PI15), and paper pushing plate motor
position sensor does not turn ON when clock sensor (PI1) is faulty. 2. The paper
8004
the paper pushing plate motor has pushing plate drive mechanism is faulty. 3.
been driven for 0.1 sec. The paper pushing plate motor (M8) is faulty.
Pushing position error sensor (PI14), paper pushing plate top position
E5F6-
position sensor does not turn OFF clock sensor (PI1) is faulty. 2. The paper
8005
when the paper pushing plate motor pushing plate drive mechanism is faulty. 3.
has been driven for 0.5 sec. The paper pushing plate motor (M8) is faulty.
E602 Error in HDD
Faulty/insufficient image memory (Main
E604- Controller PCB1) Make the Memory capacity at Main Controller
0512 No necessary memory at Main PCB 1 as indicated by 0512.
Controller PCB 1
Controller PCB 1
Controller PCB 1
1. Check that the Encryption Board is installed
E610- The Encryption Board does not exist.
properly. (Perform the installation procedure)
0001 No Encryption Board was detected.
2. Replace the Encryption Board.
E611- Error code to prevent repeated 1. Execute service mode > COPIER>
0000 retransmission at power down during FUNCTION > CLEAR > FXTX-CLR. (This
fax transmission service mode can be used only when the
When the power is down during fax System is ver. 30.30 or later) 2. Turn OFF and
transmission, this machine resends the then ON the main power switch. [Points to
fax at the next power-on. However, the Note When Clearing MN-CON] Execution of
operation (retransmission => rebooting clearing MN-COM deletes all data in Address
=> retransmission) might be repeated Book, Forwarding Settings,
due to the damage on SRAM at the Settings/Registration (Preferences),
power down. To prevent this symptom, Adjustment/Maintenance, Function Settings,
this error code is displayed when this Set Destination, Management Settings, TPM
operation is repeated in a short term. Settings, etc. Before execution of this
operation, ask user to back up the data and
get approval for this operation. When clearing
MN-CON while any login application other than
Default Authentication is, error such as not
displayed login screen occurred. In this case,
access SMS once and switch login application
to Default Authentication to recover to the
121
normal status.
Controller PCB 2
Controller PCB 2
Controller PCB 2
Self test error of encryption module
Upgrade the system after HDD format. When
E615- A self test of the Ipsec Board was
this error occurs, normal network
0001 conducted, and an error was detected.
communication cannot be guaranteed.
The encryption module is broken.
1. Check the connection between FAX Board
Failure in communication of FAX board and Main controller PCB. 2. Replace the FAX
E674- Error is detected for specified number Board. 3. Replace the Main Controller PCB.
0001 of times in communication with FAX (Main Controller PCB 2 for 1-line Fax Board,
board. and Main Controller PCB 1 for 2-/3-/4-line Fax
Board)
1. Check the connection between FAX Board
and Main controller PCB. 2. Replace the FAX
Failure in communication of FAX board
E674- Board. 3. Replace the Main Controller PCB.
Failure in access of the modem IC
0004 (Main Controller PCB 2 for 1-line Fax Board,
which is used with OnBoardFax
and Main Controller PCB 1 for 2-/3-/4-line Fax
Board)

Failure in communication of 1. Check the connection between FAX Board and Main
FAX board controller PCB. 2. Replace the FAX Board. 3. Replace
E674-
Failure in access of the port the Main Controller PCB. (Main Controller PCB 2 for 1-
0008
IC that is be used with line Fax Board, and Main Controller PCB 1 for 2-/3-/4-
OnBoardFax line Fax Board)
Failure in communication of
1. Check the connection between FAX Board and Main
FAX board
controller PCB. 2. Replace the FAX Board. 3. Replace
E674- Failure is detected in access
the Main Controller PCB. (Main Controller PCB 2 for 1-
000C of the modem IC and port IC
line Fax Board, and Main Controller PCB 1 for 2-/3-/4-
that are used with
line Fax Board)
OnBoardFax
E674- Failure in communication of Replace the Main Controller PCB. (Main Controller PCB
0010 FAX board 2 for 1-line Fax Board, and Main Controller PCB 1 for
Failure in opening of the timer 2-/3-/4-line Fax Board)
122
device to be used with

OnBoard Fax
FAX board Replace the Main Controller PCB. (Main Controller PCB
E674-
Failure in starting of the timer 2 for 1-line Fax Board, and Main Controller PCB 1 for
0011
device which is used with 2-/3-/4-line Fax Board)
OnBoardFax
Get in the download mode from the Service Mode when
E674- FAX board
the power is turned ON and execute downloading of
0030 Error in checksum of USB-
USBFAX MAINROM.
FAX MAINROM
FAX board
E674- Turn OFF and then ON the power. The logs collected
Logging was failed after
0100 so far are deleted.
completion of fax
communication.
1. Turn OFF and then ON the power. 2. Format and
upgrade the entire HDD. 3. Replace the HDD. 4.
E674- FAX board
Replace the Main Controller PCB. (Main Controller PCB
0200 An error occurred when
2 for 1-line Fax Board, and Main Controller PCB 1 for
accessing the HDD.
2-/3-/4-line Fax Board)
Failure in Print Server
E677- Failure was detected in 1. Replace the board of the print server. 2. Reinstall the
0010 operation of the CPU fan on Print Server
the print server.
Failure in Print Server
1. Check the cable connection and turn OFF and then
E677- Error is detected at the
ON the power. 2. Reenter the job. 3. Reinstall the print
0080 Mother Board check when
server.
print server is started.
Error in initialization of IPC
(Ctrl)
E710- Check the connection between DC Controller PCB and
Failed to be at ready status
0001 Finisher, and check that the Cable is not open-circuit.
within 3 sec after IPC chip
has been started.
Error in register of IPC (Ctrl)
E711-
Set 4 errors within 1.5 sec in Check the cable.
0001
register IPC chip.
Error in IPC communication
E711-
Initial communication error Check the connector connected to the Finisher.
0002
with the Finisher
E713- When receiving
Check the connector connected to the Finisher.
0001 retransmission request for 3
times in a row.
E713- Error in IPC communication Check the connector connected to the Finisher.
0002 When detecting CRC error at
123
transmission.
E713-
When not receiving data for Check the connector connected to the Finisher.
0004
more than specified time

E713- Check the connector connected to the
When checksum of the received data is
0008 Finisher.
not correct.
Error in UFDI communication
Neither ACK nor NAK is returned for
0010 Finisher.
specified times in a row.
NAK is returned for specified times in a
0011 Finisher.
row.
UFDI communication error
E713- Check the connection of the Connector with
BCC of the reception data is invalid for
0020 Finisher.
specified number of times in a row.
Timeout before the completion of
0021 Finisher.
reception for specified times in a row.
Undefined error for specified times in a
0022 Finisher.
row at reception.
Check the connection between charging
management equipment and machine, and
Error in Coin Vendor. check that the Cable is not open-circuit.
Error in starting of the CoinVendor - The Clear the error while the charging
E719- Coin Vendor, which should have been management equipment is connected to
0001 connected before the power was turned operate and when switching to the
OFF, is not connected when the power is operation without charging management
turned ON. equipment. (To prevent the misuse by
removing the charging management
equipment, this error code is displayed.)
Error in Coin Vendor. management equipment and machine, and
Error in IPC when CoinVendor is running. check that the Cable is not open-circuit.
- In the case of disconnection of IPC or an Clear the error while the charging
E719- error in which IPC communication failed to management equipment is connected to
0002 be recovered. - When disconnection of the operate and when switching to the
pickup delivery signal is detected. - When operation without charging management
illegal connection is detected (short-circuit equipment. (To prevent the misuse by
with Tx and Rx of IPC) removing the charging management
E719- Error in Coin Vendor. Check the connection between charging
124

check that the Cable is not open-circuit.
Clear the error while the charging
- In the case of communication error with management equipment is connected to
0003 the coin vendor while obtaining the unit operate and when switching to the
price at start-up. operation without charging management
equipment. (To prevent the misuse by
Error in Coin Vendor. check that the Cable is not open-circuit.
Error in starting of NewCardReader - Clear the error while the charging
E719- NewCardReader, which should have been management equipment is connected to
0011 connected before the power was turned operate and when switching to the
OFF, is not connected when the power is operation without charging management
turned ON. equipment. (To prevent the misuse by
Error in Coin Vendor.
Clear the error while the charging
Error in IPC when NewCardReader is
E719- management equipment is connected to
running. - In the case of disconnection of
0012 operate and when switching to the
IPC or an error in which IPC
operation without charging management
communication failed to be recovered.
equipment. (To prevent the misuse by
- Check if the cable of the serial New Card
Error in serial communication at the start
Reader is disconnected. - Take out the
E719- of the New Card Reader
serial New Card Reader. - COPIER >
0031 Failure in communication with the serial
Function > CLEAR > CARD - COPIER >
New Card Reader at start-up.
Function > CLEAR > ERR
Error in serial communication at the start
of the New Card Reader
E719- Communication failed in the middle of the - Check if the cable of the serial New Card
0032 operation although communication with Reader is disconnected.
the serial New Card Reader was
successful at start-up.
E720- Error due to non-compatible Finisher Connect either the Staple Finisher-J1 or
0001 Non-compatible Finisher was connected. Saddle Stitch Finisher-J1.
E730- Error in PDL software 1. Execute the PDL reset process. 2. Turn
1001 Initialization error. OFF and then ON the power.

125
E730- Error in PDL software 1. Execute the PDL reset process. 2. Turn OFF and
100A Fatal system error occurs. then ON the power.
Error in PDL communication
1. Execute the PDL reset process. 2. Turn OFF and
PDL fails to respond. No
E730- then ON the power. 3. Check the connection of Main
response from PDL due to
A006 Controller PCB 2. 4. Reinstall the controller firmware.
Controller firmware, not
5. Replace the Main Controller PCB 1.
installed, etc.
Mismatch in PDL version
Mismatch of version between
E730-
the control software of the host Execute overall system format and installation.
A007
machine and PDL control
software.
1. Turn OFF and then ON the power. 2. Reinstall the
E730- Error in PDL embedded font
system. 3. Execute overall system format and
B013 Font data is corrupted.
installation.
Error in initialization
E730- An error, such as memory Execute overall system format and installation.
C000 acquisition failure, occurs at Replace the Main Controller PCB1.
initialization.
Execute overall system format and installation.
E730- Error in HDD access
Replace the HDD. Replace the Main Controller PCB
C001 An error occurs at HDD access.
Error in Main Controller PCB 2 1. Check the connection of the Main Controller PCB
E731-
Unable to recognize the SURF 2. 2. Replace the Main Controller PCB 2. 3. Replace
3000
Board. the Main Controller PCB 1.PCB 1.
1. Check the connection of the Main Controller PCB
E731- Error in Main Controller PCB 2
2. 2. Replace the Main Controller PCB 2. 3. Replace
3001 Failure of SURF initialization.
the Main Controller PCB 1.PCB 1.
1. Check the connection of the Main Controller PCB
E731- Error in Main Controller PCB 2
2. 2. Replace the Main Controller PCB 2. 3. Replace
3002 Failure of SURF initialization.
the Main Controller PCB 1.PCB 1.
Error in Main Controller PCB 2
1. Turn OFF and then ON the power. 2. Replace the
E731- Video data is not transmitted to
Main Controller PCB 2. 3. Replace the Main
3015 CL1-G even though there is no
Controller PCB 1.
problem in the software.
1. Check the connector connecting to the Scanner.
2. Check the power of the Scanner ->whether to
E732- Error in scanner communication
perform initialization at start-up? 3. Replace the
0001 Error in DDI-S communication
Rcon, the Scanner Board or the Main controller PCB
2.
1. Check the connector connecting to the Scanner.
E732- Error in scanner communication
2.
E732- Error in scanner communication 1. Check the connector connecting to the Scanner.
126

2.
Turn OFF and then ON the power. At restart, select
ADF setting error
E732- COPIER> OPTION> CUSTOM> SCANTYPE, and
ADF which was not the one set
8888 change the setting to the setting of ADF which is
in service mode was detected.
currently installed.
1. Check the connector connecting to the Printer. 2.
Error in printer communication
E733- Check the power of the Printer -> whether to perform
Communication with the printer
0000 initialization at start-up? 3. Replace the Dcon or the
failed at start-up.
Main controller PCB 2.

Error in printer
1. Check the connector connecting to the Printer. 2. Check
E733- communication
the power of the Printer -> whether to perform initialization at
0001 Error in DDI-P
start-up? 3. Replace the Dcon or the Main Controller PCB 2.
communicatione
Error in printer
1. Check the connector connecting to the Printer. 2. Check
E733- communication
the power of the Printer -> whether to perform initialization at
0002 Error in DDI-P
start-up? 3. Replace the Dcon or the Main Controller PCB 2.
communication
E740- Failure in Ethernet Board
Replace the LAN card.
0002 Incorrect MAC address
E740- Failure in Ethernet Board
0003 Incorrect MAC address
Failure in language file
E744- Mismatched version Reinstall the correct language file using SST or USB
0001 between the HDD and memory reinstall the entire software.
the Bootable
E744- Format the HDD and reinstall the software because there
Oversized language file
0002 can be more than necessary language files.
in HDD
Unable to find the
E744- language which should
Reinstall the software.
0003 be switched and
described in Config.txt in
the HDD.
E744-
Unable to switch to the Reinstall the software.
0004
language in the HDD.
E744- Controller firmware This error normally does not occur. This error occurs when
2000 mismatch using the HDD which was used with another model. Replace
127
Invalid controller the HDD with the one which was originally installed or a new
firmware was detected. one for the model.
This error occurs only when replacing the DC Controller. By
returning the original PCB, this error can be recovered. (If
Model information
other error code is displayed, see the corresponding error
mismatch
code.) If it is not recovered, replace the DC Controller to a
Mismatch of model
E744- new one. DC Controller PCB does not have model
information between the
4000 information at the time of shipment. Model information is
Main Controller PCB 1
written when installing the PCB to the host machine.
and the DC Controller is
Therefore, the DC Controller PCB which was installed to
detected.
imageRUNNER ADVANCE C5250 can be installed only to
imageRUNNER ADVANCE C5250.
Voice Board error
Because both the voice
E746- composition board and
Insert only 1 board of the appropriate voice board.
0011 the composition
recognition board are
inserted.
Image Analysis Board 1. Replace the Image Analysis Board (PCB used for PCAM)
error 2. Remove the Image Analysis Board and go to the following
E746-
Self-check NG of Image service mode: COPIER>OPTION>LCNSTR> ST-JBLK (Lv2).
0021
Analysis Board (PCB Change the value of ST-JBLK from 1 to 0, and turn OFF and
used for PCAM) then ON the main power.
Image Analysis Board 1. Update the firmware of the Option Board. 2. Remove the
error Image Analysis Board and go to the following service mode:
E746-
Different version of COPIER>OPTION>LCNSTR> ST-JBLK (Lv2). Change the
0022
Image Analysis Board value of ST-JBLK from 1 to 0, and turn OFF and then ON the
(PCB used for PCAM) main power.
1. Check to see if the Option Board is properly inserted. 2.
Image Analysis Board Turn OFF and then ON the power. 3. If the above measure
error does not solve the problem, replace the Option Board. 4.
E746-
No response from Image Remove the Image Analysis Board and go to the following
0023
Analysis Board (PCB service mode: COPIER>OPTION>LCNSTR> ST-JBLK (Lv2).
used for PCAM) Change the value of ST-JBLK from 1 to 0, and turn OFF and
then ON the main power.
1. Turn OFF and then ON the power. 2. If the above
Image Analysis Board
measure does not solve the problem, replace the Option
error
E746- Board. 3. Remove the Image Analysis Board and go to the
Failure in behavior of
0024 following service mode: COPIER>OPTION>LCNSTR> ST-
JBLK (Lv2). Change the value of ST-JBLK from 1 to 0, and
(PCB used for PCAM)
turn OFF and then ON the main power.

E746- TPM error
Replace the TPM chip.
0031 Error in hardware
E746- TPM error Format the system. Format the HDD using SST or USB memory,
128
and download the system software. For details, see Chapter 6:

Upgrading. For your reference, the method using USB memory is
described below. 1. Prepare the USB memory which system
software was registered. 2. Execute the following service mode:
COPIER>FUNCTION>SYSTEM>DOWNLOAD to enter the
Mismatched data in
0032 download mode. 3. Insert the USB memory to the equipment. 4.
TPM
Execute [4]: Format HDD in the main menu. 5. After formatting is
completed, the machine reboots automatically and starts with the
download mode. 6. Execute [1]: Upgrade (Auto) in the main menu.
7. System software is downloaded and the machine restarts
automatically.
When the TPM key was backed up, it can be restored. 1. Connect
the USB memory which stores the TPM key. 2. Go to
Management Settings > Data Management > TPM Settings, and
TPM error
E746- then click Restore TPM Key. 3. Enter the password set at backup
Error that can be
0033 operation. 4. When the restoration completion screen is displayed,
recovered
click OK. Remove the USB memory, and turn OFF and then ON
the main power. When the TPM key was not backed up:
Formatting the system is required.
TPM auto recovery
error
E746- The error occurs
It is recovered by turning OFF and then ON the power.
0034 when clearing HDD
while TPM setting
is ON.
TPM version error
TPM which cannot
E746-
be used in this Install the supported TPM.
0035
machine was
installed.
1. Check contact of ScanI/F cable. Check contact of the Bypass
PCB or Open I/F PCB. Check contact of SDRAM at Main
Error in Main Controller PCB2. 2. Replace the Bypass PCB or Open I/F PCB 3.
E747
Controller PCB2 Replace the SDRAM at Main Controller PCB2 4. Replace the
Main Controller PCB2 5. Replace the HDD (replace the new
encryption board)
Error in Flash PCB
E748- Unable to find the
Contact to the sales companies.
2010 IPL (startup
program).
Error in Flash PCB
E748-
Unable to find the Contact to the sales companies.
2011
kernel.
E748- Error in Flash PCB Contact to the sales companies.
2012 Unable to mount
the Linux system at
starting service
mode, or there is
129
no system start
script.
Error in access of
Main Controller 1. Clean the terminal of the Main Controller PCB 2, and
E748- PCB 2 disconnect and then connect it. 2. Clean the terminal of the Main
2021 Necessary H/W on Controller PCB 1, and disconnect and then connect it. 3. Replace
the Main Controller the Main Controller PCB 2.
PCB 2 is not found.
Error in access of
Main Controller
1. Remove and then insert the Main Controller PCB 1 and the
E748- PCB 2
Main Controller PCB 2 . 2. Replace the Main Controller PCB 1 and
2022 Necessary H/W on
the Main Controller PCB 2.
the Main Controller
PCB 2 is not found.
Error in access of
Main Controller
PCB 2
E748- Unable to initialize 1. Clean the terminal of the DDR2-SDRAM , and disconnect and
2023 the memory DDR2- then connect it. 2. Replace the DDR2-SDRAM.
SDRAM on the
Main Controller
PCB 2.
Error in access of
1. Clean the terminal of DDR2-SDRAM, and remove and then
Main Controller
install the DDR2-SDRAM. 2. Check power state of Main Controller
PCB 2
E748- PCB 2 and check around the connector. 3. Check power state of
CPU on the Main
2024 the Riser PCB and check around the connector. 4. Replace the
Controller PCB 2
Main Controller PCB 2. 5. Replace the Riser PCB. 6. Replace the
fails to complete
Main Controller PCB 1.
the initialization.
Error in access of
Main Controller
E748- PCB 2
Remove and then install the Bypass PCB.
2025 Disconnection of
the Bypass PCB
was detected.
Error in access of
Main Controller
PCB 2
E748-
Disconnection of Remove and then install the Image Processing Sub PCB.
2026
the Image
Processing Sub
PCB was detected.

E748-
System error Contact to the sales companies.
9000
130
It is recovered by turning OFF and then

ON the main power. CAUTION This
Restart direction due to configuration change
machine provides power to some PCBs
The option such as the Finisher and Paper
even when in the main power OFF
Deck was installed or removed when all of
status. The power supply is not
following conditions were met and the
completely OFF by just turning OFF the
machine configuration is changed when the
main power switch and therefore, the
E749- main power switch is turned ON. -
machine is unable to detect a
0006 Settings/Registration > Preferences >
configuration change. When
Timer/Energy Settings > Quick Startup at
disconnecting and then connecting a
Power-on > ON - The Main Power Switch is
connector, always disconnect the power
turned OFF - The power plug of the machine
plug or turn the breaker OFF. Refer to
is connected to the output. - The breaker is
the Service Manual > Chapter 2 >
ON
External and Controls > Quick Startup
for details.
1. Check the log to find where the
download error has been occurred.
FIN_XX Staple Finisher-XX/Booklet
Finisher-XX IFN_XX Inner Finisher-XX
G3CCB Super G3 FAX Board G3CCM
Super G3 FAX Board When any of the
above system software is displayed,
Download Error check if the target option has been
E753- System Software Update Error Error occurs installed. When the target option has not
0001 when updating system software of been installed: Turn OFF and then ON
uninstalled options the main power supply to restore (since
there is no system software to be
updated.). When the target option has
been installed: Check if the accessory is
correctly installed and if the target
system software to be downloaded is for
the installed option. Then download the
appropriate system software again.
Remove and then reinstall the Main
E760- Controller PCB 2. 3. Disconnect and
Main Controller PCB 2 internal error
0001 then connect the connector connected to
the Main Controller PCB 2. 4. Replace
E804- Error in Power Supply Fan 1. Check power distribution to the Fan.
0000 Lock of the Power Supply Fan was detected 2. Replace the Fan.
1. Check the Fixing Heat Exhaust Fan 2
Error in Fixing Heat Exhaust Fan 2
(FM2) harness (to see if the harness is
1. After the power of the Host Machine has
caught, disconnected or physically
been turned ON, rotation of the Fixing Heat
E805- removed). 2. Check the fuse of the
Exhaust Fan 2 (FM2) was detected before
0000 Pickup Feed Driver PCB (UN2). 3.
turning ON the fan. 2. There is no rotation
Replace the Pickup Feed Driver PCB
signal while the Fixing Heat Exhaust Fan 2
(UN2). 4. Replace the Fixing Heat
(FM2) is rotating.
Exhaust Fan 2 (FM2).
131
1. After the power of the Host Machine

has been turned ON, rotation of the
Fixing Heat Exhaust Fan 1 (FM1) was
E805-
Error in Fixing Heat Exhaust Fan 1 detected before turning ON the fan. 2.
0001
There is no rotation signal while the
Fixing Heat Exhaust Fan 1 (FM1) is
rotating.
1. Check the fan harness (to see if the
Error in Delivery fan 1
harness is caught, disconnected or
E806- 1. Failure in the Connect signal when the fan
physically removed). 2. Replace the
0000 was turned OFF. 2. Failure detected while
Pickup Feed Driver PCB (UN2). 3.
the fan is rotating.
Replace the Delivery Fan (FM7).
Error in Delivery fan 2 1. Check the fan harness (to see if the
1. After the power of the Host Machine has harness is caught, disconnected or
E806-
been turned ON, rotation of the fan was physically removed). 2. Replace the
0001
detected before turning ON the fan. 2. There Pickup Feed Driver PCB (UN2). 3.
is no rotation signal while the fan is rotating. Replace the Delivery Fan 2 (FM9).
Error in Secondary Transfer Exhaust Fan
harness is caught, disconnected or
E806- physically removed). 2. Replace the
been turned ON, rotation of the fan was
0002 Pickup Feed Driver PCB (UN2). 3.
detected before turning ON the fan. 2. There
Replace the Secondary Transfer
is no rotation signal while the fan is rotating.
Exhaust Fan (FM8).
Error in Process cartridge fan (rear)
E807- harness is caught, disconnected or
been turned ON, rotation of the fan was
0000 physically removed). 2. Replace the
detected before turning ON the fan. 2. There
Relay Board. 3. Replace the fan.
is no rotation signal while the fan is rotating.
Error in Process cartridge fan (front) 1. Check the fan harness (to see if the
1. After the power of the Host Machine has harness is caught, disconnected or
E807-
been turned ON, rotation of the fan was physically removed). 2. Replace the
0001
detected before turning ON the fan. 2. There Pickup Feed Driver PCB (UN2). 3.
is no rotation signal while the fan is rotating. Replace the fan.
1. Replace the AC Driver (UN6). 2.
Error in Zero Cross Check the cycle of the input voltage
E808-
Zero Cross failed to be detected for 50ms or (failure in powerperipheral area of the
0000
more while the fixing relay was ON. customer. Ask the customer to perform
the power supply work).
Fuse cutoff error in Process Cartridge 1. Turn OFF and then ON the power. 2.
E811-
Fuse cannot be cut off (disconnect) although Check the resistance value of the Fuse
0000
it is tried to be cut off. on Drum. 3. Replace the Drum.
1. Check the FUSE_5 on the Pickup
E811-
Error in 24V of the drum new/old detection. Feed Driver PCB (UN2). 2. Replace the
0001
Pickup Feed Driver PCB (UN2).

132
Error in shutter for Fixing Edge

Cooling Fan (if the HP failed to 1. Check the harness of the Shutter Motor (M27), the
be detected when the error Shutter HP Sensor (PS31) and the Shutter Position
occurred). Sensor (PS32) (to see if the harness is caught,
E840-
Failed to detect that the fan disconnected or physically removed). 2. Replace the
0000
shutter has moved to the Pickup Feed Driver PCB (UN2). 3. Replace the Shutter
specified position when Motor, the Shutter HP Sensor or the Shutter Position
moving the fan shutter from Sensor.
anywhere other than the HP.
Error in Controller Fan
E880- Check if the connector is connected. If the connection
Fan lock of the Controller CPU
0001 was found OK, replace the Controller Fan 3 (FM13).
cooling fan was detected
E880- Check if the connector is connected. If the connection
Riser PCB Fan was detected
0003 was found OK, replace the Controller Fan 1 (FM11).
to be locked.
E880- Check if the connector is connected. It the connection
Fan lock of the HDD Cooling
0005 is OK, replace the HDD Cooling Fan (FM14).
Fan was detected
When it is detected that the temperature of the CPU is
100 deg C or more, forcible shutdown is executed.
After that, the error is recorded in the error log. If the
error occurred during a service visit and then occurred
CPU abnormal temperature
again: Replace the Main Controller PCB 1. - If the
E881- rising error
error does not occur during a service visit but is found
0001 It was detected that CPU was
in the log: 1. Check the space behind the host
100 deg C or more.
machine. If the space behind the host machine is less
than 10 cm, ask the user to secure enough space. 2.
Clean the inlet on the rear of the host machine.
Remove dust.
Environment Sensor 1 error 1. Disconnect and then connect the connector of the
A communication error Environment Sensor 1 (UN22). 2. Disconnect and then
E890-
between the Environment connect the connector (J104) on the DC Controller
0000
Sensor 1 and DC Controller PCB. 3. Replace the Environment Sensor 1 (UN22). 4.
PCB was detected. Replace the DC Controller PCB.
Environment Sensor 2 error Environment Sensor 2 (UN50). 2. Disconnect and then
E890- The Environment Sensor 2 connect the connector (J104) on the DC Controller
0001 detected the value higher than PCB. 3. Check if the cable of the Environment Sensor
the specified value. 2 (UN50) is open circuit. 4. Replace the Environment
Sensor 2 (UN50). 5. Replace the DC Controller PCB.
Environment Sensor 2 error Environment Sensor 2 (UN50). 2. Disconnect and then
E890- The Environment Sensor 2 connect the connector (J104) on the DC Controller
0002 detected the value lower than PCB. 3. Check if the cable of the Environment Sensor
the specified value 2 (UN50) is open circuit. 4. Replace the Environment
Sensor 2 (UN50). 5. Replace the DC Controller PCB.
E996- Frequent error avoidance jam Depending on the setting of JM-ERR-R in service
133
mode, 010071 jam is displayed as an error. Collect log

and contact to the sales companies. To cancel the
0071 (ADF)
setting, select COPIER> OPTION> FNCSW> JM-
ERR-R, and set JM-ERR-R to 0.
Make 000CA1 jam to be displayed as an error by
setting JM-ERR-D in service mode. Collect log and
E996- Frequent error avoidance jam
contact to the sales companies. To cancel the setting,
0CA1 (PRINTER)
select COPIER> OPTION> FNCSW> JM-ERR-D, and
set JM-ERR-D to 0.
Frequent error avoidance jam
E996- (PRINTER)
0CA2 Error avoidance jam
(PRINTER)
set JM-ERR-D to 0.
0CA3 (PRINTER)
set JM-ERR-D to 0.
Make 000CAF jam to be displayed as an error by
0CAF (PRINTER)
set JM-ERR-D to 0.
Canon iR Advance C2020 Trouble Error Codes List

Fixing Assembly error, Fixing temperature detection error
1. Check failure between the DC Controller PCB
(UN09/J12) and the Fixing Assembly
(UN37/J123,UN13/J13) (trapped cable, open circuit,
connector disconnection). -> Replace the part in the case
Main Thermistor high
of trapped cable/open circuit 2. Disconnect the connector
temperature detection
of DC Controller PCB (UN09/J12) and start the host
E001- Main Thermistor 2 detected
machine to check the reading value of the following:
0001 a temperature of 230 deg C
service mode > COPIER > DISPLAY > ANALOG > FIX-C
or higher for 0.1 sec or
=> When the value is 40 deg C or higher 3-1. Replace
longer.
the DC Controller PCB (UN09) => When the value is
lower than 40 deg C 3-2. Replace the Fixing Assembly
NOTE: After performing the above remedy work, go
through the following to clear the error: COPIER >
FUNCTION > CLEAR > ERR
E001- Center Thermistor high Fixing Assembly error, Fixing temperature detection error
0002 temperature detection 1. Check failure between the DC Controller PCB (UN09/
Main Thermistor 1 detected J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
134
(trapped cable, open circuit, connector disconnection). ->

Replace the part in the case of trapped cable/open circuit
2. Disconnect the connector of DC Controller PCB
(UN09/ J12) and start the host machine to check the
a temperature of 283 deg C reading value of the following: service mode > COPIER >
or higher for 0.1 sec or DISPLAY > ANALOG > FIX-E => When the value is 40
longer. deg C or higher 3-1. Replace the DC Controller PCB
(UN09) => When the value is lower than 40 deg C 3-2.
Replace the Fixing Assembly NOTE: After performing the
above remedy work, go through the following to clear the
error: COPIER > FUNCTION > CLEAR > ERR
1. Check failure between the DC Controller PCB (UN09/
J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
Edge Thermistor high
E001- (UN09/ J12) and start the host machine to check the
Sub Thermistor 1 detected a
0003 reading value of the following: service mode > COPIER >
temperature of 283 deg C or
DISPLAY > ANALOG > FIX-E2 => When the value is 40
higher for 0.1 sec or longer.
deg C or higher 3-1. Replace the DC Controller PCB
E001- Center Thermistor high Fixing Assembly error, Fixing temperature detection error
Main Thermistor 1 hardware J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
signal is continued for 1 sec (trapped cable, open circuit, connector disconnection). ->
or longer. Replace the part in the case of trapped cable/open circuit
reading value of the following: service mode > COPIER >
DISPLAY > ANALOG > FIX-E => When the value is 40
135

Edge Thermistor high Replace the part in the case of trapped cable/open circuit
temperature detection 2. Disconnect the connector of DC Controller PCB
E001- Sub Thermistor 1 hardware (UN09/ J12) and start the host machine to check the
0006 error detection signal is reading value of the following: service mode > COPIER >
continued for 1 sec or DISPLAY > ANALOG > FIX-E2 => When the value is 40
Edge Thermistor high 2. Disconnect the connector of DC Controller PCB
temperature detection (UN09/ J12) and start the host machine to check the
E001- Sub Thermistor 2 hardware reading value of the following: service mode > COPIER >
0007 error detection signal is DISPLAY > ANALOG > FIX-C Check the reading value
continued for 1 sec or of the following: service mode > COPIER > DISPLAY >
longer. ANALOG > FIX-E3 => When the value is 40 deg C or
higher 3-1. Replace the DC Controller PCB (UN09) =>
When the value is lower than 40 deg C 3-2. Replace the
Fixing Assembly NOTE: After performing the above
COPIER > FUNCTION > CLEAR > ERR
Displacement detection Replace the part in the case of trapped cable/open circuit
The temperature difference 2. Disconnect the connector of DC Controller PCB
between the Sub Thermistor (UN09/ J12) and start the host machine to check the
E001-
1 (TH3) and the Sub reading value of the following: service mode > COPIER >
0008
Thermistor 2 (TH4) DISPLAY > ANALOG > FIX-E2,FIX-E3 => When the
remained 45 deg C or more value of either one is 40 deg C or higher 3-1. Replace the
for 1 second or more. DC Controller PCB (UN09) => When the both values are
136
1. Check the location for voltage of the Fixing Assembly

-> Replace with a correct Fixing Assembly for the
location in the case of mismatching. 2. Check the
location for voltage of the AC Driver PCB (UN14) ->
Replace with a correct AC Driver PCB (UN14) for the
Detection of abnormal location in the case of mismatching. 3. Check failure
temperature increase between the AC Driver PCB (UN14/J103) and the Fixing
E002-
Fixing Assembly error, Assembly (UN37/J123, UN13/J13). (trapped cable, open
0006
Fixing temperature detection circuit, connector disconnection) -> Replace the part in
error the case of trapped cable/open circuit 4. Replace the AC
Driver PCB (UN14) 5. Replace the Fixing Assembly 6.
Replace the DC Controller PCB (UN09) NOTE: After
CLEAR > ERR
Thermistor open circuit
detection
In the period from initial
E003- rotation to printing, Main
0001 Thermistor 1 detected a
2. Replace the Fixing Assembly 3. Replace the DC
Controller PCB (UN09) NOTE: After performing the
lower for more than 5
seconds.
detection
seconds.
detection
E003- rotation to printing, Sub
seconds.
E003- Thermistor open circuit Fixing Assembly error, Fixing temperature detection error
0004 detection 1. Check failure between the DC Controller PCB (UN09/
In the period from initial J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
rotation to printing, Sub (trapped cable, open circuit, connector disconnection). ->
Thermistor 2 detected a Replace the part in the case of trapped cable/open circuit
temperature of 40 deg C or 2. Replace the Fixing Assembly 3. Replace the DC
lower for more than 3 Controller PCB (UN09) NOTE: After performing the
137

seconds.
Main Thermistor 2 low Fixing Assembly error, Fixing temperature detection error
temperature detection at 1. Check failure between the DC Controller PCB (UN09/
printing J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
In the period from printing to (trapped cable, open circuit, connector disconnection). ->
E003-
last rotation, Main Replace the part in the case of trapped cable/open circuit
0005
Thermistor 1 detected a 2. Replace the Fixing Assembly 3. Replace the DC
temperature of 70 deg C or Controller PCB (UN09) NOTE: After performing the
lower for more than 5 above remedy work, go through the following to clear the
seconds. error: COPIER > FUNCTION > CLEAR > ERR
Center Thermistor low Fixing Assembly error, Fixing temperature detection error
E003-
0006
second. error: COPIER > FUNCTION > CLEAR > ERR

Fixing Assembly error, Fixing temperature detection
error 1. Check failure between the DC Controller
Edge Thermistor low temperature
PCB (UN09/ J12) and the Fixing Assembly (UN37/
detection at printing
J123, UN13/ J13) (trapped cable, open circuit,
In the period from printing to last
E003- connector disconnection). -> Replace the part in the
rotation, Sub Thermistor 1
0007 case of trapped cable/open circuit 2. Replace the
detected a temperature of 80 deg
Fixing Assembly 3. Replace the DC Controller PCB
C or lower for more than 1
(UN09) NOTE: After performing the above remedy
second.
work, go through the following to clear the error:
Fixing Assembly error, Fixing temperature detection
error 1. Check failure between the DC Controller
Edge Thermistor low temperature
PCB (UN09/ J12) and the Fixing Assembly (UN37/
detection at printing
J123, UN13/ J13) (trapped cable, open circuit,
In the period from printing to last
E003- connector disconnection). -> Replace the part in the
rotation, Sub Thermistor 2
0008 case of trapped cable/open circuit 2. Replace the
detected a temperature of 80 deg
Fixing Assembly 3. Replace the DC Controller PCB
C or lower for more than 1
(UN09) NOTE: After performing the above remedy
second.
work, go through the following to clear the error:
Fixing Relay PCB welding
E004- detection error Electrical trouble with abnormal fixing safety circuit
0001 Zero cross interruption although relay Replace the AC Driver PCB (UN14)
relay is not ON.
138
Electrical trouble with abnormal fixing current

Failure in electrical current detection circuit 1. Check failure between the AC
detection circuit (abnormal small Driver PCB (UN14/ J122) and the DC Controller
E004- current) PCB (UN09/ J10). (trapped cable, open circuit,
0005 Failure in electrical current connector disconnection) -> Replace the part in the
detection circuit (Less than the case of trapped cable/open circuit 2. Replace the
specified range of current value) AC Driver PCB (UN14) 3. Replace the DC
Controller PCB (UN09)
detection circuit (abnormal large Driver PCB (UN14/ J122) and the DC Controller
detection circuit (More than the case of trapped cable/open circuit 2. Replace the
Possible cause is overload or rotation failure of the
motor due to an electrical trouble 1. Check if the
Fixing Assembly is installed. 2. Remove and
Fixing Film Unit engagement / reinstall the Fixing Assembly 3. Check the gear 4.
disengagement error Replace the Fixing Assembly 5. Check the
There is no change in the result of harness/connector between the DC Controller PCB
E009- detection by the Fixing Pressure (UN09/ J210) and the Fixing Motor (M17). 6. Check
0000 Release Sensor even after five the harness/connector between the DC Controller
seconds elapsed after PCB (UN09/ J12) and the Fixing Pressure Release
counterclockwise rotation of the Sensor (PS24) 6. Check conduction of FU1153 in
Fixing Motor started. the AC Driver PCB (UN14) => Replace the AC
Driver PCB (UN14) in the case of disconnection. 7.
Replace the Fixing Motor (M17) 8. Replace the DC
motor due to an electrical trouble 1. Check the Main
Drive Unit (turn the unit by hand to see if it rotates)
Replace the Main Drive Unit when the unit failed to
rotate When the unit rotates 2. Check failure of the
ITB Motor startup error harness between the ITB Motor (M02/ J6027) and
E010- Within a specified period of time the DC Controller PCB (UN09/ J210W) (trapped
0001 from the startup, the speed fails to cable, open circuit, connector disconnection) 3.
be OK. Check conduction of the fuse (FU4) in the DC
Controller PCB (UN09) When the fuse is not blown
out 4-1. Replace the ITB Motor (M02) 5-1. Replace
the DC Controller PCB (UN09) 6-1. Replace the
Main Drive Unit When the fuse is blown out 4-2.
Replace the DC Controller PCB (UN09)
E010- ITB Motor speed error Possible cause is overload or rotation failure of the
0002 motor due to an electrical trouble 1. Check the Main
139
harness between the ITB Motor (M02/ J6027) and

the DC Controller PCB (UN09/ J210W) (trapped
cable, open circuit, connector disconnection) 3.
Check conduction of the fuse (FU4) in the DC
ITB Motor lock detection harness between the ITB Motor (M02/ J6027) and
E010- Within a specified period of time the DC Controller PCB (UN09/ J210W) (trapped
0003 from the startup, signal is not cable, open circuit, connector disconnection) 3.
received. Check conduction of the fuse (FU4) in the DC
CL Drum Motor speed error
harness between the Motor (M04/ J6025) and the
E012- Within a specified period of time
DC Controller PCB (UN09/ J210W) (trapped cable,
0001 from the startup, the speed fails to
open circuit, connector disconnection) 3. Check
be OK.
conduction of the fuse (FU7) in the DC Controller
PCB (UN09) When the fuse is not blown out 4-1.
Replace the Drum Motor (M04) 5-1. Replace the
DC Controller PCB (UN09) When the fuse is blown
out 4-2. Replace the DC Controller PCB (UN09)
E012-
CL Drum Motor speed error DC Controller PCB (UN09/ J210W) (trapped cable,
0002
140

CL Drum Motor lock detection
DC Controller PCB (UN09/ J210W) (trapped cable,
be OK.
reinstall the Fixing Assembly 3. Check the gear 4.
Fixing Motor startup error
Replace the Fixing Assembly 5. Check the
harness/connector between the DC Controller PCB
(UN09/ J210) and the Fixing Motor (M17). 6. Check
be OK.
conduction of FU1153 in the AC Driver PCB (UN14)
=>Replace the AC Driver when the fuse is blown
out 7. Replace the Fixing Motor (M17) 8. Replace
the DC Controller PCB (UN09)
E014-
Fixing Motor speed errorond. harness/connector between the DC Controller PCB
0002
Fixing Motor lock detection.
0003 from the startup, signal is not
received.
141

ATR Sensor (Y) error or
toner supply error 1. Check if the Drum Unit (Y) is installed. 2. Check the
Error in detected TD ratio. Drum Unit Relay PCB (Y) (UN26) 3. Check the Drum Unit
E020- The average of ATR Memory PCB (Y) (UN30) 4. Check the harness/connector
0020 reference value is the between the DC Controller PCB (UN09/ J25) and the
specified value or lower at Drum Unit Relay PCB (Y) (UN26). 5. Replace the Drum
the time of ATR Sensor (Y) Unit (Y). 6. Replace the DC Controller PCB (UN09)
initialization.
specified value or higher at Drum Unit Relay PCB (Y) (UN26). 5. Replace the Drum
initialization.
1. Check if the Drum Unit (Y) is installed. 2. Check the
Drum Unit Relay PCB (Y) (UN26) 3. Check the Drum Unit
toner supply error
E020- Memory PCB (Y) (UN30) 4. Check the harness/connector
Unable to adjust the control
0040 between the DC Controller PCB (UN09/ J25) and the
voltage at the time of ATR
Drum Unit Relay PCB (Y) (UN26). 5. Replace the Drum
Sensor (Y) initialization.
Unit (Y). 6. Replace the DC Controller PCB (UN09)
toner supply error
1. Clean the scanner’s window. 2. Use your hand to
check if the shutter of the Registration Patch Sensor Unit
can be open. 3. Check if the window of the Patch Sensor
(UN43/ UN44) is soiled. 4. Check scar on the ITB. 5.
Check movement of the Registration Shutter Solenoid
(SL02). COPIER > FUNCTION > PART-CHK > SL to
move SL02 6. Check the harness/connector between the
ATR patch failed to be
DC Controller PCB (UN09/J12) and the Patch Sensors
created correctly or Patch
E020- (UN43/J4007, UN44, J4006). 7.Replace the Drum Unit
Sensor error
0050 (Y) 8.Replace the Registration Patch Sensor Unit 9
High density for the target at
Replace the ITB Unit. 10. Check conduction of the fuses
patch detection
(FU5, FU8) in the DC Controller PCB (UN09). 11.
Replace the Primary Transfer High Voltage PCB (UN04)
12. Replace the Developing High Voltage PCB (UN07)
13. Replace the Primary Charging High Voltage PCB
(UN06) 14. Replace the Auxiliary High Voltage PCB
(UN08) 15. Replace the Replace the DC Controller PCB
(UN09)
E020- ATR patch failed to be 1. Check the patch shape. 2. Clean the high voltage
142
contact point with dry wiping or air blower. 3. Check the

harness/connector between the DC Controller (UN09)
and the High Voltage PCB. Between the DC Controller
PCB (UN09/ J21) and the Primary Charging High Voltage
PCB (UN06/ J441, J442) Between the DC Controller
PCB (UN09/ J21, J22) and the Developing High Voltage
PCB (UN09/ J19) and the Auxiliary High Voltage PCB
(UN08/J461, J462) Between the DC Controller PCB
Sensor error
0060 (J205) and the Primary Transfer High Voltage PCB
(UN04/J1001) 4. Replace the Drum Unit (Y) 5. Replace
patch detection
the Registration Patch Sensor Unit 6. Replace the ITB
Unit. 7. Check conduction of the fuses (FU5, FU8) in the
DC Controller PCB (UN09). 8. Replace the Primary
Transfer High Voltage PCB (UN04) 9. Replace the
Developing High Voltage PCB (UN07) 10. Replace the
Primary Charging High Voltage PCB (UN06) 11. Replace
the Auxiliary High Voltage PCB (UN08) 12. Replace the
DC Controller PCB (UN09)
Patch Sensor error
The Patch Sensor could not
E020- 1.Turn OFF and then ON the power. 2.Replace the ITB
read a patch properly.
0070 Unit.
(Patch error due to software
or the ITB Unit)
toner supply error
The average of ATR Sensor
(Y) detection value is the
specified value or lower.
toner supply error
specified value or higher.
toner supply error
T/D ratio detected by the
ATR Sensor (Y) (UN39) is
00B0 between the DC Controller PCB (UN09/ J25) and the
equal to or higher than the
specified value (high
density)
E020- ATR Sensor (Y) error or Possible cause: overload with the motor or motor failure
00B1 toner supply error 1. Check conduction with FU2 on the DC Controller PCB
Error in detected delta T/D (UN09) 2. Check the harness/connector between the DC
ratio T/D ratio detected by Controller PCB (UN09/ J23) and PS06. 3. Replace the
the ATR Sensor (Y) (UN39) DC Controller PCB (UN09) 4. Check the Hopper Unit (Y)
143
is equal to or lower than the

specified value (light 5. Replace the Hopper Unit (Y).
density)
ATR Sensor (M) error or
1. Check if the Drum Unit (M) is installed. 2. Check the
toner supply error
Drum Unit Relay PCB (M) (UN27). 3. Check the Drum
Error in detected TD ratio.
Unit Memory PCB (M) (UN31). 4. Check the
E020- The average of ATR
0120 reference value is the
(UN09/ J25) and the Drum Unit Relay PCB (M) (UN27).
specified value or lower at
5. Replace the Drum Unit (M). 6. Replace the DC
the time of ATR Sensor (M)
initialization.
toner supply error
specified value or higher at
initialization.
ATR Sensor (M) error or Drum Unit Relay PCB (M) (UN27). 3. Check the Drum
toner supply error Unit Memory PCB (M) (UN31). 4. Check the
E020-
Unable to adjust the control harness/connector between the DC Controller PCB
0140
voltage at the time of ATR (UN09/ J25) and the Drum Unit Relay PCB (M) (UN27).
Sensor (M) initialization 5. Replace the Drum Unit (M). 6. Replace the DC
E020-
0141
Sensor (M) initialization. 5. Replace the Drum Unit (M). 6. Replace the DC

E020- ATR patch failed to be 1. Clean the scanner’s window. 2. Use your hand to
0150 created correctly or Patch check if the shutter of the Registration Patch Sensor Unit
Sensor error can be open. 3. Check if the window of the Patch Sensor
High density for the target at (UN43/ UN44) is soiled. 4. Check scar on the ITB. 5.
patch detection Check movement of the Registration Shutter Solenoid
(UN43/J4007, UN44, J4006). 7.Replace the Drum Unit
(M) 8.Replace the Registration Patch Sensor Unit 9
144

(UN09)
1. Check the patch shape. 2. Clean the high voltage
PCB (UN09/ J21) and the Primary Charging High
Voltage PCB (UN06/ J441, J442) Between the DC
Controller PCB (UN09/ J21, J22) and the Developing
High Voltage PCB (UN07/ J451, J452) Between the DC
Controller PCB (UN09/ J19) and the Auxiliary High
E020- Voltage PCB (UN08/J461, J462) Between the DC
Sensor error
0160 Controller PCB (J205) and the Primary Transfer High
Voltage PCB (UN04/J1001) 4. Replace the Drum Unit
patch detection
(M) 5. Replace the Registration Patch Sensor Unit 6.
(FU5, FU8) in the DC Controller PCB (UN09). 8. Replace
the Primary Transfer High Voltage PCB (UN04) 9.
Replace the Developing High Voltage PCB (UN07) 10.
Replace the Primary Charging High Voltage PCB (UN06)
11. Replace the Auxiliary High Voltage PCB (UN08) 12.
Patch Sensor error
0170 Unit.
or the ITB Unit)
E020-
The average of ATR Sensor harness/connector between the DC Controller PCB
0190
(M) detection value is the (UN09/ J25) and the Drum Unit Relay PCB (M) (UN27).
specified value or lower. 5. Replace the Drum Unit (M). 6. Replace the DC
E020-
0191
specified value or higher. 5. Replace the Drum Unit (M). 6. Replace the DC
E020- ATR Sensor (M) error or 1. Check if the Drum Unit (M) is installed. 2. Check the
01B0 toner supply error Drum Unit Relay PCB (M) (UN27). 3. Check the Drum
The T/D ratio detected by Unit Memory PCB (M) (UN31). 4. Check the
145
the ATR Sensor (M) (UN40) harness/connector between the DC Controller PCB
is equal to or higher than the (UN09/ J25) and the Drum Unit Relay PCB (M) (UN27).
specified value (high 5. Replace the Drum Unit (M). 6. Replace the DC
density) Controller PCB (UN09)
toner supply error Overload of the motor or motor failure 1. Check
Error in detected delta T/D conduction with FU2 on the DC Controller PCB (UN09)
E020- ratio The T/D ratio detected 2. Check the harness/connector between the DC
01B1 by the ATR Sensor (M) Controller PCB (UN09/J24) and PS07. 3. Replace the
(UN40) is equal to or lower DC Controller PCB (UN09) 4. Check the Hopper Unit (M)
than the specified value 5. Replace the Hopper Unit (M).
(light density)
ATR Sensor (C) error or
1. Check if the Drum Unit (C) is installed. 2. Check the
toner supply error
Drum Unit Relay PCB (C) (UN28) 3. Check the Drum
Unit Memory PCB (C) (UN32) 4. Check the
(UN09/ J25) and the Drum Unit Relay PCB (C) (UN28).
5. Replace the Drum Unit (C). 6. Replace the DC
the time of ATR Sensor (C)
initialization.
toner supply error
initialization.
ATR Sensor (C) error or Drum Unit Relay PCB (C) (UN28) 3. Check the Drum
toner supply error Unit Memory PCB (C) (UN32) 4. Check the
E020-
0240
voltage at the time of ATR (UN09/ J25) and the Drum Unit Relay PCB (C) (UN28).
Sensor (C) initialization. 5. Replace the Drum Unit (C). 6. Replace the DC
E020-
0241
0250 created correctly or Patch check if the shutter of the Registration Patch Sensor Unit
Sensor error can be open. 3. Check if the window of the Patch Sensor
High density for the target at (UN43/ UN44) is soiled. 4. Check scar on the ITB. 5.
patch detection Check movement of the Registration Shutter Solenoid
146

(C) 8.Replace the Registration Patch Sensor Unit 9
(UN09)
Sensor error
patch detection
(C) 5. Replace the Registration Patch Sensor Unit 6.
E020-
0290
(C) detection value is the (UN09/ J25) and the Drum Unit Relay PCB (C) (UN28).
specified value or lower. 5. Replace the Drum Unit (C). 6. Replace the DC
E020-
0291
specified value or higher. 5. Replace the Drum Unit (C). 6. Replace the DC
147

ATR Sensor (C) error or 1. Check if the Drum Unit (C) is installed. 2. Check the
toner supply error Drum Unit Relay PCB (C) (UN28) 3. Check the Drum
The T/D ratio detected by Unit Memory PCB (C) (UN32) 4. Check the
E020-
the ATR Sensor (C) (UN41) harness/connector between the DC Controller PCB
02B0
is equal to or higher than the (UN09/ J25) and the Drum Unit Relay PCB (C) (UN28).
specified value (high 5. Replace the Drum Unit (C). 6. Replace the DC
Error in detected delta T/D conduction of FU9 on the DC Controller PCB (UN09). 2.
E020- ratio The T/D ratio detected Check the harness/connector between the DC Controller
02B1 by the ATR Sensor (C) PCB (UN09/J24) and PS08. 3. Replace the DC
(UN41) is equal to or lower Controller PCB (UN09) 4. Check the Hopper Unit (C). 5.
than the specified value Replace the Hopper Unit (C).
(light density)
ATR Sensor (Bk) error or
1. Check if the Drum Unit (Bk) is installed. 2. Check the
toner supply error
Drum Unit Relay PCB (Bk) (UN29) 3. Check the Drum
Unit Memory PCB (Bk) (UN33) 4. Check the
(UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
5. Replace the Drum Unit (Bk). 6. Replace the DC
the time of ATR Sensor (Bk)
initialization.
toner supply error
initialization.
ATR Sensor (Bk) error or Drum Unit Relay PCB (Bk) (UN29) 3. Check the Drum
toner supply error Unit Memory PCB (Bk) (UN33) 4. Check the
E020-
0340
voltage at the time of ATR (UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
Sensor (Bk) initialization. 5. Replace the Drum Unit (Bk). 6. Replace the DC
E020-
0341
148

Sensor error
0350 (Bk) 8.Replace the Registration Patch Sensor Unit 9
patch detection
(UN09)
Sensor error
patch detection
(Bk) 5. Replace the Registration Patch Sensor Unit 6.
E020-
0390
(Bk) detection value is the (UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
specified value or lower. 5. Replace the Drum Unit (Bk). 6. Replace the DC
E020- ATR Sensor (Bk) error or 1. Check if the Drum Unit (Bk) is installed. 2. Check the
0391 toner supply error Drum Unit Relay PCB (Bk) (UN29) 3. Check the Drum
The average of ATR Sensor Unit Memory PCB (Bk) (UN33) 4. Check the
(Bk) detection value is the harness/connector between the DC Controller PCB
specified value or higher. (UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
149

ATR Sensor (Bk) error or 1. Check if the Drum Unit (Bk) is installed. 2. Check the
toner supply error Drum Unit Relay PCB (Bk) (UN29) 3. Check the Drum
The T/D ratio detected by Unit Memory PCB (Bk) (UN33) 4. Check the
E020-
the ATR Sensor (Bk) (UN42) harness/connector between the DC Controller PCB
03B0
is equal to or higher than the (UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
specified value (high 5. Replace the Drum Unit (Bk). 6. Replace the DC
03B1 by the ATR Sensor (Bk) PCB (UN09/J26) and PS09 3. Replace the DC Controller
(UN42) is equal to or lower PCB (UN09) 4. Check the Hopper Unit (Bk). 5. Replace
than the specified value the Hopper Unit (Bk).
(light density)
Abnormal Y color patch DC Controller PCB (UN09/J12) and the Patch Sensors
E020- reading value (UN43/J4007, UN44, J4006). 7.Replace the Drum Unit
1050 Dark patch although setting (Y) 8.Replace the Registration Patch Sensor Unit 9
0 for the patch level Replace the ITB Unit. 10. Check conduction of the fuses
(UN09)
E020- Abnormal Y color patch 1. Check the patch shape. 2. Clean the high voltage
1060 reading value contact point with dry wiping or air blower. 3. Check the
Light patch although setting harness/connector between the DC Controller (UN09)
7 for patch level and the High Voltage PCB. Between the DC Controller
Voltage PCB (UN08/J461, J462) Between the DC
Controller PCB (J205) and the Primary Transfer High
(Y) 5. Replace the Registration Patch Sensor Unit 6.
150

Abnormal M color patch DC Controller PCB (UN09/J12) and the Patch Sensors
1150 Dark patch although setting (M) 8.Replace the Registration Patch Sensor Unit 9
(UN09)

harness/connector between the DC Controller (UN09) and
the High Voltage PCB. Between the DC Controller PCB
(UN09/ J21) and the Primary Charging High Voltage PCB
(UN06/ J441, J442) Between the DC Controller PCB
(UN09/ J21, J22) and the Developing High Voltage PCB
Abnormal M color patch (UN07/ J451, J452) Between the DC Controller PCB
reading value (UN09/ J19) and the Auxiliary High Voltage PCB
E020- Light patch although setting (UN08/J461, J462) Between the DC Controller PCB
1160 7 for patch level (unable to (J205) and the Primary Transfer High Voltage PCB
fit in the target between (UN04/J1001) 4. Replace the Drum Unit (M) 5. Replace
550 and 640) the Registration Patch Sensor Unit 6. Replace the ITB
E020- Abnormal C color patch 1. Clean the scanner’s window. 2. Use your hand to check
151
if the shutter of the Registration Patch Sensor Unit can be

open. 3. Check if the window of the Patch Sensor (UN43/
UN44) is soiled. 4. Check scar on the ITB. 5. Check
movement of the Registration Shutter Solenoid (SL02).
COPIER > FUNCTION > PART-CHK > SL to move SL02
6. Check the harness/connector between the DC
Controller PCB (UN09/J12) and the Patch Sensors
reading value
(UN43/J4007, UN44, J4006). 7.Replace the Drum Unit (C)
1250 Dark patch although setting
8.Replace the Registration Patch Sensor Unit 9 Replace
0 for the patch level
the ITB Unit. 10. Check conduction of the fuses (FU5,
FU8) in the DC Controller PCB (UN09). 11. Replace the
Primary Transfer High Voltage PCB (UN04) 12. Replace
the Developing High Voltage PCB (UN07) 13. Replace the
Abnormal C color patch (UN07/ J451, J452) Between the DC Controller PCB
fit in the target between (UN04/J1001) 4. Replace the Drum Unit (C) 5. Replace
E020- Abnormal Bk color patch 1. Clean the scanner’s window. 2. Use your hand to check
1350 reading value if the shutter of the Registration Patch Sensor Unit can be
Dark patch although setting open. 3. Check if the window of the Patch Sensor (UN43/
0 for the patch level UN44) is soiled. 4. Check scar on the ITB. 5. Check
(Bk) 8.Replace the Registration Patch Sensor Unit 9
152

Replace the Replace the DC Controller PCB (UN09)
Abnormal Bk color patch (UN09/ J19) and the Auxiliary High Voltage PCB
E020- reading value (UN08/J461, J462) Between the DC Controller PCB
1360 Light patch although setting (J205) and the Primary Transfer High Voltage PCB
7 for patch level (UN04/J1001) 4. Replace the Drum Unit (Bk) 5. Replace
Possible cause is overload or rotation failure of the motor
due to an electrical trouble 1. Check the Main Drive Unit
(turn the unit by hand to see if it rotates) Replace the Main
CL Developing Motor Drive Unit when the unit failed to rotate When the unit
startup error rotates 2. Check failure of the harness between the
E021- After 700 msec since the Developing Motor (M03/J6026) and the DC Controller
0001 startup, the speed failed to PCB (UN09/J210W) (trapped cable, open circuit,
be OK for 500 consecutive connector disconnection) 3. Check conduction of the fuse
msec. (FU7) in the DC Controller PCB (UN09) When the fuse is
not blown out 4-1. Replace the Developing Motor (M03) 5-
1. Replace the DC Controller PCB (UN09). When the fuse
is blown out 4-2. Replace the DC Controller PCB (UN09).
Drive Unit when the unit failed to rotate When the unit
CL Developing Motor lock
rotates 2. Check failure of the harness between the
detection
E021- Developing Motor (M03/J6026) and the DC Controller
Since the startup, the FG
0003 PCB (UN09/J210W) (trapped cable, open circuit,
signal failed to be turned
connector disconnection) 3. Check conduction of the fuse
ON for 300msec.
(FU7) in the DC Controller PCB (UN09) When the fuse is
E021- Developing screw rotation Possible cause: The screw is not rotating due to failure in
0020 detection the coupling between the main body and the Developing
153
Assembly, or the value of ATR Sensor (Y) (UN39) failed

to be read due to an electrical trouble. 1. Remove the
Drum Unit (Y) and check no damage. (Replace the Drum
Unit (Y) if defective) 2. Lift the pressure lever after the
Error in the difference Drum Unit (Y) is pushed all the way in. 3. Check failure of
between the maximum and the harness between the Drum Unit (Y) and the DC
the minimum of ATR Controller PCB (UN09/J25) (trapped cable, open circuit,
Sensor (Y) detection value. connector disconnection) 4.Check the Drum Unit Relay
PCB (Y) (UN26) (Soil/ deformation/ damage) 5. Check the
Drum Unit Memory PCB (M) (UN30) (Soil/ damage)
6.Replace the Drum Unit (Y) 7. Replace the DC Controller
PCB (UN09). 8. Replace the Main Drive Unit
Possible cause: The screw is not rotating due to failure in
the coupling between the main body and the Developing
Assembly, or the value of ATR Sensor (M) (UN40) failed
Developing screw rotation Drum Unit (M) and check no damage. (Replace the Drum
detection Unit (M) if defective) 2. Lift the pressure lever after the
E021- Error in the difference Drum Unit (M) is pushed all the way in. 3. Check failure of
0120 between the maximum and the harness between the Drum Unit (M) and the DC
Sensor (M) detection value. connector disconnection) 4.Check the Drum Unit Relay
PCB (M) (UN27) (Soil/ deformation/ damage) 5. Check
the Drum Unit Memory PCB (M) (UN31) (Soil/ damage)
6.Replace the Drum Unit (M) 7. Replace the DC Controller
Assembly, or the value of ATR Sensor (C)(UN41) failed to
be read due to an electrical trouble. 1. Remove the Drum
Developing screw rotation Unit (C) and check no damage. (Replace the Drum Unit
detection (C) if defective) 2. Lift the pressure lever after the Drum
E021- Error in the difference Unit (C) is pushed all the way in. 3.Check failure of the
0220 between the maximum and harness between the Drum Unit (C) and the DC Controller
the minimum of ATR PCB (UN09/J25) (trapped cable, open circuit, connector
Sensor (C) detection value. disconnection) 4.Check the Drum Unit Relay PCB (C)
(UN28) (Soil/ deformation/ damage) 5.Check the Drum
Unit Memory PCB (C) (UN32) (Soil/ damage) 6.Replace
the Drum Unit (C). 7. Replace the DC Controller PCB
(UN09). 8. Replace the Main Drive Unit
Error in the difference Assembly, or the value of ATR Sensor (Bk) (UN42) failed
between the maximum and to be read due to an electrical trouble 1. Remove the
the minimum of ATR Drum Unit (Bk) and check no damage. (Replace the Drum
Sensor (Bk) detection Unit (Bk) if defective) 2. Lift the pressure lever after the
value. Drum Unit (Bk) is pushed all the way in. 3. Check failure
of the harness between the Drum Unit (Bk) and the DC
Controller PCB (UN09/J25) (trapped cable, open circuit,
154
connector disconnection) 4.Check the Drum Unit Relay

PCB (Bk) (UN29) (Soil/ deformation/ damage) 5. Check
the Drum Unit Memory PCB (Bk) (UN33) (Soil/ damage)
6.Replace the Drum Unit (Bk). 7. Replace the DC
Controller PCB (UN09). 8. Replace the Main Drive Unit
Error in the Shutter Motor or the Laser Shutter Sensor
1.COPIER > FUNCTION > PART-CHK > MTR; move M05
Error in detection of When it works 2-1. Check the harness between the DC
abnormal opening/closing Controller (UN09/ J11) and the Laser Shutter Sensor
of the Laser Shutter (PS05) 3-1. Check condition of the Laser Shutter 4-1.
E022- At the Dustproof Shutter Check the Laser Shutter Sensor (PS05) in the Main Drive
0000 open/close control, the 5-1. Replace the Main Drive When it does not work 2-2.
sensor fails to detect Check the harness between the DC Controller (UN09/
although the specified time J31) and the Developing Disengagement Motor (M05) 3-
has passed. 2. Check conduction of the fuse (FU6) in the DC
Controller (UN09) 4-2. Replace the Laser Shutter Motor
(M05) 5-2. Replace the Main Drive
Possible cause: overload with the motor or motor failure 1.
Check conduction with FU2 on the DC Controller PCB
Toner Supply Motor (Y)
(UN09) 2. Check the harness/connector between the DC
E025- lock detection
Controller PCB (UN09/ J23) and PS06. 3. Replace the DC
0000 Failed to detect rotation
Controller PCB (UN09) Check the harness toward the
after turning ON the motor.
sensor 4. Check the Hopper Unit (Y) 5. Replace the
Hopper Unit (Y).
Overload of the motor or motor failure 1. Check if the
Toner Bottle (Y) is installed 2. Check the
Toner Container Motor (Y)
(UN09) and the Toner Container Motor (Y) (M07) 3.
0010 Error in the current value
Check conduction of FU1 in the DC Controller PCB
(UN09) 4. Replace the DC Controller PCB (UN09) 5.
Replace the Hopper Unit (Y)
Detection of short-circuit
with Toner Container Motor
(Y)FET
E025-
Error in element in the DC 1.Replace the DC Controller PCB (UN09)
0020
Controller PCB Error in the
current value after turning
OFF the motor.

with Toner Container Short-circuit failure of the Toner Bottle Motor or error in
Motor (Y) GND element in the DC Controller PCB 1. Check the harness
E025-
After turning ON the between the DC Controller (UN09/J23) and the Toner
0030
motor, the current value Container Motor (Y) (M07) 2. Replace the DC Controller
is a certain value or PCB (UN09) 3. Replace the Hopper Unit (Y)
lower.
155
Toner Supply Motor (M)

Overload of the motor or motor failure 1. Check conduction
lock detection
with FU2 on the DC Controller PCB (UN09) 2. Check the
The Rotation Sensor
E025- harness/connector between the DC Controller PCB
does not detect rotation
0100 (UN09/J24) and PS07. 3. Replace the DC Controller PCB
although 5 sec has
(UN09) 4. Check the Hopper Unit (M). 5. Replace the
passed since the motor
Hopper Unit (M).
was turned ON
Overload of the motor or motor failure 1. Check if the Toner
Toner Container Motor
Bottle (M) is installed 2. Check the harness/connector
(M) lock detection
E025- between the DC Controller PCB (UN09) and the Toner
Error in the current value
0110 Container Motor (M) (M09) 3. Check conduction of FU1 in
after turning ON the
the DC Controller PCB (UN09) 4. Replace the DC Controller
motor.
PCB (UN09) 5. Replace the Hopper Unit (M)
with Toner Container
Motor (M)FET
E025- Error in element in the DC Controller PCB 1.Replace the
Error in element in the
0120 DC Controller PCB (UN09)
DC Controller PCB Error
in the current value after
turning OFF the motor.
Motor (M) GND element in the DC Controller PCB 1. Check the harness
E025-
0130
motor, the current value Container Motor (M) (M09) 2. Replace the DC Controller
is a certain value or PCB (UN09) 3. Replace the Hopper Unit (M)
lower.
Toner Supply Motor (C)
lock detection Overload of the motor or motor failure 1. Check conduction
After turning ON the of FU9 on the DC Controller PCB (UN09). 2. Check the
E025- motor, the rotation harness/connector between the DC Controller PCB
0200 sensor does not detect (UN09/J24) and PS08. 3. Replace the DC Controller PCB
although a specified (UN09) 4. Check the Hopper Unit (C). 5. Replace the
period of time has Hopper Unit (C).
passed.
Bottle (C) is installed 2. Check the harness/connector
(C) lock detection
0210 Container Motor (C) (M11) 3. Check conduction of FU3 in
motor.
PCB (UN09) 5. Replace the Hopper Unit (C)
Motor (C)FET
156
Motor (C) GND element in the DC Controller PCB 1. Check the harness
E025-
0230
motor, the current value Container Motor (C) (M11) 2. Replace the DC Controller
is a certain value or PCB (UN09) 3. Replace the Hopper Unit (C)
lower.
Toner Supply Motor (Bk)
lock detection
of FU9 on the DC Controller PCB (UN09). 2. Check the
The Rotation Sensor
0300 (UN09/J26) and PS09 3. Replace the DC Controller PCB
although 5 sec has
(UN09) 4. Check the Hopper Unit (Bk). 5. Replace the
Hopper Unit (Bk).
was turned ON
Bottle (Bk) is installed 2. Check the harness/connector
(Bk) lock detection
E025- between the DC Controller PCB (UN09) and the B Toner
0310 Container Motor (Bk)(M13) 3. Check conduction of FU3 in
motor.
PCB (UN09) 5. Replace the Hopper Unit (Bk)
Motor (Bk)FET
Short-circuit failure of the Toner Bottle Motor or error in
element in the DC Controller PCB 1. Check the harness
E025- Motor (Bk) GND
between the DC Controller (UN09/J26) and the Toner
0330 After turning ON the
Container Motor (Bk) (M13) 2. Replace the DC Controller
motor, the current value
is a certain value or lower
ASSIST Counter failed to
work
E032-
Detection of short-circuit Check the cable (to see if it’s disconnected)
0001
with the Count Pulse
Signal
E040- Cassette 1 Lifter error Error in Lift Motor or Lifter Sensor 1. While Cassette 1 is
0002 Unable to detect the lift- removed, turn ON the power and then insert Cassette 1.
up completion position When there is operation sound of the motor 1-1. Check the
within 4.5 sec after lift-up harness/connector between the DC Controller (UN09/J13)
was started and the Cassette 1 Lifter Sensor (PS12) 2-1. Check if the
Cassette 1 Lifter Sensor (PS12) is installed. 3-1. Extend the
Sensor Flag of the Cassette 1 Lifter Sensor (PS12) by
approx. 1.5 mm with Plastic Film, etc. 4-1. Check the
condition of the gear at the host machine side (to see if
there is missing or swing with the gear) 5-1. Replace the
157
Cassette 1 Lifter Sensor (PS12) 6-1. Replace the DC

Controller PCB (UN09) When there is no operation sound of
the motor 1-2. Check the harness/connector between the
DC Controller (UN09/J13) and the Cassette 1 Lifter Motor
(M14) 2-2. Check conduction of the fuse (FU2) of the DC


Error in output of charging high voltage, Drum Unit error
or environment control error 1. COPIER > DISPLAY >
ANALOG; check if the TEMP value and the HUM value
are matched with the environment temperature. When
the values are dramatically mismatched (Lager than
Error in detection of
15degrees Celsius) 2-1. Check the harness and
abnormal Y charging AC
connector between the DC Controller (UN09/ J206) and
current value
the Environment Sensor (UN45) 3-1. Replace the
E065- During the paper interval
Environment Sensor (UN45) 4-1. Replace the DC
0000 simple discharge current
Controller (UN09) When the values are matched 2-2.
control, a current value that
Check the state of the charging high voltage contact
is higher than the target of
point 3-2. Replace the Drum Unit (Y) 4-2. Check the
500[uA] is detected
harness and connector between the DC Controller PCB
(UN09/ J21) and the Primary Charging High Voltage
PCB (UN06/ J441, J442) 5-2. Replace the Primary
Charging High Voltage PCB (UN06) 6-2. Replace the
current value
500[uA] is detected
E065- Error in detection of Error in output of charging high voltage, Drum Unit error
158

abnormal M charging AC
current value
During the paper interval
point 3-2. Replace the Drum Unit (M) 4-2. Check the
500[uA] is detected
current value
500[uA] is detected
abnormal C charging AC
current value
point 3-2. Replace the Drum Unit (C) 4-2. Check the
500[uA] is detected
159

current value
500[uA] is detected
abnormal Bk charging AC
current value
point 3-2. Replace the Drum Unit (Bk). 4-2. Check the
500[uA] is detected
0003 abnormal Bk charging AC or environment control error 1. COPIER > DISPLAY >
current value ANALOG; check if the TEMP value and the HUM value
During the paper interval are matched with the environment temperature. When
simple discharge current the values are dramatically mismatched (Lager than
control, a current value that 15degrees Celsius) 2-1. Check the harness and
is higher than the target of connector between the DC Controller (UN09/ J206) and
500[uA] is detected the Environment Sensor (UN45) 3-1. Replace the
160

Error in the Primary Transfer High Voltage PCB, Error in
the Primary Transfer Roller (ITB Unit) 1. Check failure of
the harness between the Primary Transfer High Voltage
PCB (UN04/J1001) and the DC Controller PCB
Error in M primary transfer (UN09/J205) (open circuit, trapped cable, connector
abnormal detection disconnection). -> Replace the harness if it is faulty 2.
E067-
When trying to apply the Check connection failure between the Primary Transfer
0001
specified voltage of 1500 [V] High Voltage PCB (UN04/J31) and the Primary Transfer
or higher Roller (Check that the connection is free from open
circuit or GND contact) 3. Replace the Primary Transfer
High Voltage PCB (UN04) 4. Replace the ITB Unit 5.
Replace the DC Controller PCB (UN09). 6. Replace the
Primary Transfer Power Supply Unit
Error in C primary transfer (UN09/J205) (open circuit, trapped cable, connector
E067-
0002
the Primary Transfer Roller (ITB Unit) 1.Check failure of
Error in Bk primary transfer (UN09/J205) (open circuit, trapped cable, connector
E067-
0003
Replace the DC Controller PCB (UN09) 6. Replace the
E069- Abnormal current is detected Error in the Secondary Transfer High Voltage PCB, Error
0001 at the secondary transfer in the Secondary Transfer Roller 1. Check failure of the
When 5 [uA] or smaller is harness between the Secondary Transfer High Voltage
detected at the secondary PCB (UN05/J201) and the DC Controller PCB
transfer (UN09/J10) (open circuit, trapped cable, connector
disconnection). -> Replace the harness if it is faulty
2.Check connection failure between the Secondary
Transfer High Voltage PCB (UN05/T1201) and the
Secondary Transfer Outer Roller (Check that the
161
connection is free from open circuit or GND contact) 3.

Replace the Secondary Transfer High Voltage PCB
(UN05) 4. Replace the Secondary Transfer Outer Roller
5. Replace the ITB Unit 6. Replace the DC Controller
PCB (UN09) 7. Replace the Secondary Transfer Power
Supply Unit
Error in the Secondary Transfer High Voltage PCB, Error
in the Secondary Transfer Roller 1. Check failure of the
harness between the Secondary Transfer High Voltage
(UN09/J10) (open circuit, trapped cable, connector
Abnormal current is detected
disconnection). -> Replace the harness if it is faulty 2.
at the secondary transfer
E069- Check connection failure between the Secondary
When 100 [uA] or larger is
0002 Transfer High Voltage PCB (UN05/T1201) and the
detected at the secondary
transfer
connection is free from open circuit or GND contact) ->
Replace the connection wire if it is faulty 3. Replace the
Secondary Transfer High Voltage PCB (UN05) 4.
Replace the Secondary Transfer Outer Roller 5. Replace
the ITB Unit 6. Replace the DC Controller PCB (UN09).
Error in the Primary Transfer Disengagement Solenoid,
Error in the Primary Transfer Disengagement Switch, or
the ITB Guide Rail error 1. Replace the ITB Unit 2.
Error in the primary transfer
Check the harness/connector between the DC Controller
disengagement control
PCB (UN09/J11) and the Primary Transfer
At the primary transfer
E074- Disengagement Switch (SW01) 3. Check the
disengagement control, the
0000 harness/connector between the DC Controller PCB
sensor fails to detect
(UN09/J11) and the Primary Transfer Disengagement
although the specified time
Solenoid (SL01) 4. Check conduction of FU6 on the DC
has passed.
Controller PCB (UN09) 5. Replace the ITB Guide Rail 6.
Replace the Main Drive 7. Replace the Fixing Drive 8.
The HP mark is at undetectable state, ITB Top Sensor
error, or error in the coupling between the ITB Unit and
the ITB Drive 1. Check if the ITB is driven. When the ITB
is driven 2-1. Check soil of the HP mark on the ITB Belt
3-1. Check if there is a scar at the edge of the ITB 4-1.
Use your hand to check if the shutter of the Registration
ITB rotation detection error
Patch Sensor Unit can be open 5-1. Check for soil on
The sensor fails to detect
the window of the Patch Sensor (UN43/ UN44) 6-1.
E074- although it passes through
FFFF the mark on the ITB for the
(SL02) COPIER > FUNCTION > PART-CHK > SL to
specified time (ITB is
move SL02 7-1. Check the harness/connector between
detected as not rotating)
the DC Controller PCB (UN09/J12) and the Patch
Sensor (UN43/J4007, UN44/ J4006) 8-1.Replace the
Registration Patch Sensor Unit 9-1 Replace the ITB
Unit. 10-1. Replace the DCON When the ITB is not
driven 2-2. Remove and then install the ITB Unit 3-2
Replace the ITB Unit. 4-2. Replace the Main Drive
162

Scanner Motor movement error or BD signal error 1.COPIER >
FUNCTION > PART-CHK > MTR; and move M01 When the
Scanner Motor (M01) moves 2-1. Check the flexible
cable/connector between the DC Controller PCB (UN09) and
BD error
E100- the Laser Scanner Unit 3-1. Replace the Laser Scanner Unit 4-
BD fails to be ready in
0001 1. Replace the DC Controller PCB (UN09) When the Scanner
5 sec
Motor (M01) does not move 2-2. Check the harness/connector
between the DC Controller PCB (UN09) and the Laser
Scanner Unit 3-2. Replace the Laser Scanner Unit 4-2.
BD error
E100- Unable to complete in
Polygon Motor error 1. Replace the Laser Scanner Unit
0002 5 sec since the facet
correction was started
BD error
During the drive at the
constant speed, the
BD cycle is
mismatched by -/+
0.5% for 500
continuous msec
Scanner Motor movement error or motor control error 1.Check
Scanner Motor error the harness/connector between the DC Controller PCB (UN09)
E110- Scanner Motor and the Laser Scanner Unit 2.Check the flexible
0001 movement error or cable/connector between the DC Controller PCB (UN09) and
motor control error the Laser Scanner Unit 3. Replace the Laser Scanner Unit 4.
Scanner Motor error
E110- The signal fails to be 1 Error in control with the Laser Scanner Unit 1. Replace the
0003 at laser sequence Laser Scanner Unit
enable check
E194- Registration detection The patch by the registration detection is not correctly created,
0000 error or registration patch sensor error 1. Clean the dustproof glass.
When the number of 2. Check density on the image visually. When the image
reading patterns fails density is light 3-1. Clean the high voltage contact point with
163
dry wiping or air blower. 4-1. Replace the Drum Unit (If the
color showing abnormality can be identified from the image,
replace the Drum Unit for that color. otherwise, replace from
the Drum Unit (Y) in order) 5-1.Check the harness/connector
between the DC Controller PCB (UN09) and the High Voltage
PCB 6-1.Replace the High Voltage PCB. Primary Charging
High Voltage PCB (UN06), Developing High Voltage PCB
(UN07), Auxiliary High Voltage PCB (UN08), Primary Transfer
to be the specified High Voltage PCB (UN04) 7-1 Replace the DCON When the
value image density is not light 3-2. Use your hand to check that the
shutter of the Registration Patch Sensor Unit can be open 4-2.
Check for soil on the window of the Patch Sensor (UN43,
UN44) 5-2.Check scar on the ITB. 6-2. Check movement of the
Registration Shutter Solenoid COPIER > FUNCTION > PART-
CHK > SL to move SL02 7-2.Check the harness/connector
between the DC Controller PCB (UN09/J12) and the Patch
Sensor (UN43/J4007, UN44/ J4006) 8-2. Replace the
Registration Patch Sensor Unit 9-2 Replace the ITB Unit.
The last registration detection was not properly executed 1.
Clear the registration detection data
COPIER>FUNCTION>CLEAR>REG-CLR 2. Clean the window
of the scanner 3. Check density on the image visually. When
the image density is light 4-1. Clean the high voltage contact
point with dry wiping or air blower. 5-1. Replace the Drum Unit
(If the color showing abnormality can be identified from the
image, replace the Drum Unit for that color. otherwise, replace
from the Drum Unit (Y) in order) 6-1. Check the
Registration detection harness/connector between the DCON and the High Voltage
error PCB 7-1.Replace the High Voltage PCB. Primary Charging
E194-
When there is an High Voltage PCB (UN06), Developing High Voltage PCB
0001
image gap of 3.25[mm] (UN07), Auxiliary High Voltage PCB (UN08), Primary Transfer
or larger. High Voltage PCB (UN04) 8-1 Replace the DCON When the
image density is not light 4-2.Use your hand to check that the
CHK > SL to move SL02 8-2. Check the harness/connector
between the DC Controller PCB (UN09) and the Patch Sensor
(UN43/J4007, UN44/J4006) 9-2. Replace the Registration
Patch Sensor Unit 10-2 Replace the ITB Unit.
Registration detection Connection failure between the DC Controller PCB (UN09) and
error the CB Controller PCB (UN11), error in the DC Controller PCB
There has been no (UN09), or error in the Controller PCB 1.Disconnect and then
E194-
command from CONT connect FFC (FFC 07) that is connected to the DC Controller
FFFF
although 1 min has PCB (UN09) and Main Controller PCB 2 (UN12) 2. Replace
passed since the start Main Controller PCB 2 (UN12) 3. Replace the DC Controller
of retry operation PCB (UN09)
E196- E2PROM Error in access to EEPROM mounted on the Laser Scanner. 1.
164
communication error
Disconnect and then connect the connector and Flat Cable of
0001 I2C communication
the Laser Scanner Unit. 2. Replace the Laser Scanner Unit.
error
EEPROM communication error in the DCON or the Drum Unit
E2PROM data retrieval 1. Check the harness/connector between the DC Controller
timeout PCB (UN09/J25) and the Drum Unit Relay PCB (UN26/4011,
Within 10 sec since the UN27/J4014, UN28/J4017, UN29/J4020) 2. Check the contact
E196-
power was turned ON, surface on the Drum Unit Relay PCB and the Drum Unit
0002
the E2PROM data Memory PCB (soil, damage, contact pressure) Y:UN26/UN30
cannot be developed M:UN27/UN31 C:UN28/UN32 Bk UN29/UN33 3. From Y Drum
to RAM Unit, install each Drum Unit accordingly at a time to identify
error ROM 4. Replace the DC Controller PCB (UN09)
EEPROM communication error of the Drum Unit 1.Check the
E2PROM bus
(UN09/J25) and the Drum Unit Relay PCB (UN26/4011, UN27/
possession error
J4014, UN28/J4017, UN29/J4020) 2.Check the contact
E196- The operation of the
surface on the Drum Unit Relay PCB and the Drum Unit
0003 Drum Unit Memory
Memory PCB (soil, damage, contact pressure) Y:UN26/UN30
PCB is faulty and
M:UN27/UN31 C:UN28/UN32 Bk UN29/UN33 3. From Y Drum
cannot be recovered
Unit, install each Drum Unit accordingly at a time to identify
E2PROM
E196-
communication error Turn OFF and then ON the main power
1B00
Command error
E2PROM
E196-
1B01
Command error
E2PROM
E196-
1B02
Command error

E2PROM communication
E196-
error Turn OFF and then ON the main power
1B03
Command error
E196-
1B04
Command error
E196-
1BFF
Command error
E197- HOB communication error High Voltage contact point error or DC Controller PCB
0000 error When this symptom occurs regularly 1-1. Replace
the DC Controller PCB (UN09) When this symptom
occurs incidentally 1-2. Check the high voltage contact
165
point and clean the Primary Transfer Roller Shaft Support

2-2. Replace the DC Controller PCB (UN09)
High Voltage contact point error or DC Controller PCB
error When this symptom occurs regularly 1-1. Replace
E197- the DC Controller PCB (UN09) When this symptom
HOB communication error
0050 occurs incidentally 1-2. Check the high voltage contact
1.Disconnect and then connect the flexible cable(Relay
detection of the Scanner
PCB(PCB1)-Main Controller2 PCB(UN12)64Pin).
Unit home position.
E202- 2.Replace the flexible cable. 3.Replace the Scanner Unit
The attempt to detect the
0001 HP sensor(SR1). 4.Replace the Scanner Motor(M1).
home position fails when
5.Replace the Relay PCB(PCB1). 6.Replace the Main
the Scanner Unit is moved
Controller2 PCB(UN12)
forward.
1.Disconnect and then connect the flexible cable(Relay
PCB(PCB1)-Main Controller2 PCB(UN12)64Pin).
Unit home position.
E202- 2.Replace the flexible cable. 3.Replace the Scanner Unit
0002 HP sensor(SR1). 4.Replace the Scanner Motor(M1).
5.Replace the Relay PCB(PCB1). 6.Replace the Main
back.
The light intensity of the
Scanner Unit is faulty. 1.Disconnect and then connect the flexible cable.
E225- The light intensity of the 2.Replace the flexible cable. 3.Replace the Scanner Unit.
0001 Scanner Unit during 4.Replace the Relay PCB(PCB1). 5.Replace the Main
shading is under the Controller2 PCB(UN12).
specified level.
The reader unit power
E227- supply (24V) is faulty. 1.Disconnect and then connect the power supply harness
0001 At time of power-on, the connector. 2.Replace the Power Supply PCB(UN1).
24V port is off.
0002 At the start of a job, the 24V connector. 2.Replace the Power Supply PCB(UN1).
port is off.
E227- At the end of a job, the 24V 1.Disconnect and then connect the power supply harness
0003 port is off. connector. 2.Replace the Power Supply PCB(UN1).
0004 When a load is being connector. 2.Replace the Power Supply PCB(UN1).
driven, the 24V port is off.
E240- Communication data error 1. Disconnect and then connect the FFC (FFC07) that is
0000 Connection error between connected to the DC Controller PCB (UN09) and Main
the DC Controller PCB and Controller PCB 2 (UN12) 2. Replace Main Controller PCB
Main Controller PCB 2, or 2 (UN12) 3. Replace the DC Controller PCB (UN09)
error in Main Controller
166
PCB 2.
1. Disconnect and then connect the FFC (FFC07) that is
Communication data error
E240- connected to the DC Controller PCB (UN09) and Main
60 sec while waiting for a
0001 Controller PCB 2 (UN12) 2. Replace Main Controller PCB
pickup request
2 (UN12) 3. Replace the DC Controller PCB (UN09)
60 sec while waiting for an
image output request

1. Disconnect and then connect the FFC (FFC07)
Communication data error that is connected to the DC Controller PCB (UN09)
E240-
After a paper jam, 60 sec has and Main Controller PCB 2 (UN12) 2. Replace
0003
passed without stopping Main Controller PCB 2 (UN12) 3. Replace the DC
E240-
60 sec has passed while waiting and Main Controller PCB 2 (UN12) 2. Replace
0004
for completion of the initial rotation Main Controller PCB 2 (UN12) 3. Replace the DC
that is connected to the DC Controller PCB (UN09)
E240- 60 sec has passed while waiting
and Main Controller PCB 2 (UN12) 2. Replace
0005 for the start of auto adjustment at
Main Controller PCB 2 (UN12) 3. Replace the DC
warm-up rotation
E240- Communication data error
0006 Data access error
0007 Time notification error
E248- EEPROM error (Scanner Unit) 1.Disconnect and then connedt the flexible
0001 An error has occurred at power- cable(Relay PCB(PCB1)-Main Controller2
on. PCB(UN12)50pin). 2.Disconnect and then connect
the flexible cable(Scanner Unit- Relay
PCB(PCB1)). 3.Disconnect and then connect the
power supply harness connector. 4.Replace the
flexible cable. 5.Replace the Scanner Unit.
167
6.Replace the Relay PCB(PCB1) 7.Replace the

Power Supply PCB(PCB1). 8.Replace the Main
Controller2 PCB(UN12).
1.Disconnect and then connedt the flexible
cable(Relay PCB(PCB1)-Main Controller2
PCB(UN12)50pin). 2.Disconnect and then connect
EEPROM error (Scanner Unit)
E248- PCB(PCB1)). 3.Disconnect and then connect the
An error has occurred during write
0002 power supply harness connector. 4.Replace the
operation.
flexible cable. 5.Replace the Scanner Unit.
1.Disconnect and then connedt the flexible
cable(Relay PCB(PCB1)-Main Controller2
PCB(UN12)50pin). 2.Disconnect and then connect
EEPROM error (Scanner Unit) the flexible cable(Scanner Unit- Relay
E248- An error has occurred during read PCB(PCB1)). 3.Disconnect and then connect the
0003 operation following write power supply harness connector. 4.Replace the
operation. flexible cable. 5.Replace the Scanner Unit.
Scanner Unit VSYNC signal error
connection between Reader Relay PCB and
Scanner Unit which
Scanner Unit, and check that the Cable is not
E270- communicates with Reader Relay
open-circuit. 3. Check the connection between
0001 PCB, VSYNC signal is not sent
Reader and Printer, and check that the Cable is not
appropriately, so the image error
open-circuit. 4. Replace the Reader Relay PCB. 5.
Replace the Scanner Unit.
abnormally.
DDI HSYNC error
connection between Reader and Printer, and check
E270- signal error, VSYNC signal is not
that the Cable is not open-circuit. 3. Replace the
0002 sent appropriately, so the image
DDI-S Cable between Reader and Printer. 4.
error occurs or the operation stops
Replace the Reader Relay PCB.
abnormally.
Communication error between 1. Turn OFF and then ON the power. 2. Check the
Reader Relay PCB and Scanner connection between Reader Relay PCB and
Unit Scanner Unit, and check that the Cable is not
E280-
Within specified time, open-circuit. 3. Check the connection between
0001
communication between Reader Reader and Printer, and check that the Cable is not
Relay PCB and Scanner Unit open-circuit. 4. Replace the Reader Relay PCB. 5.
cannot be made. Replace the Scanner Unit.
E280- Communication error between 1. Check the connection between Reader Relay
0002 Reader Relay PCB and Scanner PCB and Scanner Unit, and check that the Cable is
Unit not open-circuit. 2. Check the connection between
Disconnection of the cable Reader and Printer, and check that the Cable is not
168
between the Reader Relay PCB

and the Scanner Unit was open-circuit.
detected.
1.Disconnect and then connect the flexible
cable(Reader Relay PCB(PCB1)-Main Controller
Readingunit communication error
PCB(UN12) 50pin). 2.Cisconnect and then connect
E280- Communication error at J507 and
the flexible cable(Scanner Unit- Reader Relay
0003 J508 conectors of the Reader
PCB(PCB1)). 3.Replace the flexible cable.
Relay PBC(PCB1).
4.Replace the Reader Relay PCB(PCB1).
5.Replace the Main Controller2 PCB(UN12).

Readingunit communication 1.Disconnect and then connect the flexible cable(Reader
error Relay PCB(PCB1)-Main Controller PCB(UN12) 50pin).
E280-
Communication error at 2.Replace the flexible cable. 3.Replace the Reader
0004
J512 conector of the Reader Relay PCB(PCB1). 4.Replace the Main Controller2
Relay PBC(PCB1). PCB(UN12).
1. Execute the service mode (COPIER > FUNCTION >
MISC-R > SCANLAMP) and check that the LED of the
Reading light intensity error Scanner Unit (Paper Front) is lit. 2. Check the connection
E301- The light intensity was at the between Scanner Unit (Paper Front) and LED, and
0001 reference level or below at check that the Cable is not open-circuit. 3. Check the
paper front shading. connection between Reader Controller PCB and
Scanner Unit (Paper Front), and check that the Cable is
not open-circuit.
Reading light intensity error is lit. 2. Check the connection between Scanner Unit
E301- The light intensity was at the (Paper Back) and LED, and check that the Cable is not
0002 reference level or below at open-circuit. 3. Check the connection between Reader
paper back shading. Controller PCB and Scanner Unit (Paper Back), and
1. Check that the LED of the Scanner Unit (Paper Front)
(Paper Front) and LED, and check that the Cable is not
open-circuit. 3. Check the connection between Reader
Error in paper front white Controller PCB and Scanner Unit (Paper Front), and
shading check that the Cable is not open-circuit. 4. Check the
E302-
Error in shading RAM condition of Shading White Plate of the Stream Read
0001
access The shading value is Glass (Paper Front) (scratches, dust, soil, etc.). 5. Check
out of the specified range. if Scanner Unit (Paper Front) detects HP correctly. (If it
does not detect correctly, the Scanner Unit reaches to
the end when DF is opened.) 6. Replace the Scanner
Unit (Paper Front). 7. Replace the Reader Controller
PCB.
E302- Error in paper front black 1. Check that the LED of the Scanner Unit (Paper Front)
0002 shading is lit. 2. Check the connection between Scanner Unit
169
open-circuit. 3. Check the condition of Shading White
Plate of the Stream Read Glass (Paper Front)
(scratches, dust, soil, etc.). 4. Check if Scanner Unit
(Paper Front) detects HP correctly. (If it does not detect
correctly, the Scanner Unit reaches to the end when DF
is opened.) 5. Replace the Scanner Unit (Paper Front).
1. Turn OFF and then ON the main power 2. Check
E315- Image process device error
connection of Main Controller PCB 2 3. Replace Main
0007 JBIG encode error
Controller PCB 2
1. Delete the current job 2. Turn OFF and then ON the
E315- Image process device error main power 3. Check connection of Main Controller PCB
000d JBIG decode error 2 4. Replace the DDR-SDRAM, the HDD and Main
Controller PCB 2 at the same time
000e Error at software decoding 2 4. Replace the DDR-SDRAM, the HDD and Main
000f Error at MemoryCopy
Controller PCB 2
0027 ROTU timeout error
Controller PCB 2
0035 MemFill timeout error
Controller PCB 2
0100 PRIO overrun
Controller PCB 2
Device timeout
An image synchronous 1. Turn OFF and then ON the main power. 2. Check the
E315- signal from the Main connection of the Main Controller PCB 2 (including the
0500 Controller PCB 2 to the flat cable). 3. Replace the flat cable. 4. Replace the Main
Reader is not received Controller PCB 2.
within 30 seconds.
Device abnormal completion 1. Turn OFF and then ON the main power. 2. Check the
E315- An abnormal signal from the connection of the Main Controller PCB 2 (including the
0501 Main Controller PCB 2 to the flat cable). 3. Replace the flat cable. 4. Replace the Main
Reader is detected. Controller PCB 2.
E315- Device timeout 1. Turn OFF and then ON the main power. 2. Check the
0510 An image synchronous connection of the Main Controller PCB 2 (including the
signal from the Main flat cable). 3. Replace the flat cable. 4. Replace the Main
Controller PCB 2 to the Controller PCB 2.
Reader is not received
170
within 30 seconds.

Device timeout
Reader is not received within Controller PCB 2.
30 seconds.
Device timeout
30 seconds.
Device timeout
30 seconds.
Device timeout
30 seconds.
E315- Device abnormal completion 1. Turn OFF and then ON the main power. 2. Check the
0551 An abnormal signal from the connection of the Main Controller PCB 2 (including the
171
Main Controller PCB 2 to the flat cable). 3. Replace the flat cable. 4. Replace the Main
1. Turn OFF and then ON the main power 2. Disconnect
and then connect the connector of the Main Controller
PCB 2. 3. Replace the Main Controller PCB 2.
Communication error
between Reader Controller
Driver PCB (Signal Cable and Power Supply Cable),
E400- PCB and DF Unit
and check that the Cables are not open-circuit. 3.
0001 Communication checksum
Replace the Cable between Reader Controller PCB and
error between Reader
DF Driver PCB. 4. Replace the Reader Controller PCB.
Controller PCB and DF Unit
5. Replace the DF Driver PCB.
Communication error Driver PCB (Signal Cable and Power Supply Cable),
E400-
between Reader Controller and check that the Cables are not open-circuit. 3.
0002
PCB and DF Unit Replace the Cable between Reader Controller PCB and

Disconnection of the Flat Cable 1. Turn OFF and then ON the power. 2. Check the
between the Reader Controller connection between Reader Controller PCB and
PCB and DF Driver PCB DF Driver PCB (Signal Cable and Power Supply
E400-
Connection of the Flat Cable Cable), and check that the Cables are not open-
0003
between the Reader Controller circuit. 3. Replace the cable between Reader
PCB and DF Driver PCB could not Controller PCB and DF Driver PCB. 4. Replace the
be detected. Reader Controller PCB. 5. Replace the DF PCB.
1.Replace the Release Motor HP sensor(SR11).
E413- Release Motor error
2.Replace the Release Motor(M2). 3.Replace the
0001 Release motor HP sensor open.
ADF Driver PCB(PCB1).
1.Replace the Release Motor HP sensor(SR11).
2.Replace the Release Motor(M2). 3.Replace the
0002 Release motor HP sensor close.
Communication error
E500- 1. Replace the finisher controller PCB. 2. Replace
The communication with the host
0000 the host machine DC Controller PCB.
machine is interrupted.
Communication error 1. The wiring between the finisher controller PCB
E503- Communication between the and saddle controller PCB is faulty. 2. The finisher
0002 Saddle Controller and the Finisher controller PCB is faulty. 3. The saddle stitcher
Controller is suspended. controller PCB is faulty.
172
EEPROM error
E505-
The checksum for the EEPROM Replace the finisher controller PCB.
0001
data has an error.
Rear end assist home position 1. The rear end assist home position sensor
error (PI109) is faulty. 2. The wiring between the finisher
E514- The stapler does not leave the controller PCB and rear end assist motor is faulty.
8001 rear end assist home position 3. The end assist mechanism is faulty. 4. The rear
when the rear end assist motor end assist motor (M109) is faulty. 5. The finisher
has been driven for 3 seconds. controller PCB is faulty.
E514- The stapler does not return to the controller PCB and rear end assist motor is faulty.
Decurler HP detection error (at
intrusion amount control) 1. Check that the cam of the Decurler Roller is
E517- The HP was not detected within installed properly. 2. Replace the Decurler Motor. 3.
0001 the specified period of time (2 Replace the Buffer Driver PCB. 4. Replace the DC
seconds) since the start of the Controller PCB.
decurler HP detection.
0002 The gear change mechanism is faulty. 4. The gear
gear change motor has been
change motor (M110) is faulty. 5. The finisher
sensor does not turn OFF when
the gear change motor has been
rotates for specified period of time removed. 2. Replace the Motor. 3. Check if the
E520-
and cannot move from HP, it is Shift Roller HP Sensor (S2) Connector is physically
0001
detected as an error if the same removed. 4. Replace the Shift Roller HP Sensor
symptom occurs again after the (S2).
first retry
E520-
and cannot return to HP, it is Shift Roller HP Sensor (S2) Connector is physically
0002
first retry.
173

error
(PI106) is faulty. 2. The wiring between the finisher
E530- controller PCB and front aligning plate motor is
the aligningplate front home
8001 faulty. 3. The front aligning plate is faulty. 4. The
position sensor when
front aligning plate motor (M103) is faulty. 5. The
thealignment plate front motor has
been driven for 4 seconds.
error
The aligning plate does not return
to aligning plate front home
position sensor when the
alignment plate front motor has

Stapler Motor fails to move from HP
physically removed. 2. Replace the Motor.
E531- for specified period of time and cannot
3. Check if the Stapler HP Sensor (S18)
8001 move from HP, it is detected as an error if
Connector is physically removed. 4.
Replace the Stapler HP Sensor (S18).
first retry.
Stapler Motor fails to return to HP
8002 return to HP, it is detected as an error if
first retry.
STP Move Motor fails to move from HP 1. Check if the Motor (M1) Connector is
At initial rotation, when the Motor rotates physically removed. 2. Replace the Motor.
E532- for specified period of time and cannot 3. Check if the Stapler Move HP Sensor
0001 move from HP, it is detected as an error if (S10) Connector is physically removed. 4.
the same symptom occurs again after the Replace the Stapler Move HP Sensor
first retry. (S10).
STP Move Motor fails to return to HP 1. Check if the Motor (M1) Connector is
0002 return to HP, it is detected as an error if (S10) Connector is physically removed. 4.
first retry. (S10).
E532- Stapler shift home position error 1. The stapler drive home position sensor
8001 The stapler does not leave the stapler (PI110) is faulty. 2. The wiring between the
shifthome position when the stapler shift finisher controller PCB and stapler shift
motor hasbeen driven for 5 seconds. motor is faulty. 3. The stapler shift base is
faulty. 4. The stapler shift motor (M105) is
174
faulty.
1. The stapler drive home position sensor
finisher controller PCB and stapler shift
E532- The stapler does not return to the stapler
motor is faulty. 3. The stapler shift base is
8002 shift home position when the stapler shift
faulty.
1. The swing home position sensor (PI105)
Swing home position error is faulty. 2. The wiring between the finisher
E535- The stapler does not leave the swing controller PCB and swing motor is faulty. 3.
8001 home position when the swing motor has The swing mechanism is faulty. 4. The
been driven for 3 seconds. swing motor (M106) is faulty. 5. The
E535- The stapler does not return to the swing controller PCB and swing motor is faulty. 3.
bee driven for 3 seconds. swing motor (M106) is faulty. 5. The
E537-
8001
E537-
8002
after the specified period of time during physically removed. 2. Replace the Motor
time and the same symptom occurs again removed. 4. Replace the Stack Tray Clock
after the first retry, it is detected as an Sensor (S14).
error.
Tray Lift Motor clock errornds. 1. Check if the Motor (M11) Connector is
At initial rotation, when the Tray Lift Motor physically removed. 2. Replace the Motor.
E540- rotates and clock input is not detected 3. Check if the Stack Tray Clock Sensor
0005 within the specified period of time, it is (S14) Connector is physically removed. 4.
detected as an error if the same symptom Replace the Stack Tray Clock Sensor
occurs again after the first retry. (S14).
175

faulty.
faulty.
Swing guide switch/Staple safety switch faulty. 2. The wiring between the finisher
error controller PCB and tray 1 shift motor is
E540-
The swing guide switch or staple safety faulty. 3. The tray up/down mechanism is
8003
switch is activated while the tray is faulty. 4. The tray 1 shift motor (M107) is
operating. faulty. 5. The finisher controller PCB is
faulty.

faulty. 2. The wiring between the
The tray 1 shift motor clock error finisher controller PCB and tray 1 shift
E540-
The FG input cannot be detected when the tray motor is faulty. 3. The tray up/down
8004
1 shift motor has been driven for 0.2 second. mechanism is faulty. 4. The tray 1
shift motor (M107) is faulty. 5. The
The tray 1 shift motor speed error finisher controller PCB and tray 1 shift
E540-
The lock detection signal turns OFF 150 ms motor is faulty. 3. The tray up/down
8005
after the lock detection signal turned ON. mechanism is faulty. 4. The tray 1
finisher controller PCB and tray 1 shift
motor is faulty. 3. The tray up/down
8006 when the tray 1 shift motor has been driven for
mechanism is faulty. 4. The tray 1
1 second.
E540- The tray 1 shift motor error 1. The tray 1 shift area sensor PCB is
8007 The lock detection signal does not turn OFF faulty. 2. The wiring between the
176

when the tray 1 shift motor is at a stop. mechanism is faulty. 4. The tray 1
Additional Tray Lift Motor timeout error 1. Check if the Motor (M12)
Unable to complete the operation even after the Connector is physically removed. 2.
specified period of time during initial rotation. Replace the Motor. 3. Check if the
E542-
When the Motor remains in the same area for Additional Tray Clock Sensor (S23)
0001
the specified period of time and the same Connector is physically removed. 4.
symptom occurs again after the first retry, it is Replace the Additional Tray Clock
detected as an error. Sensor (S23).
1. Check if the Motor (M12)
Replace the Motor. 3. Check if the
E542- rotates and clock signal is not detected within
Additional Tray Clock Sensor (S23)
0005 the specified period of time, it is detected as an
error if the same symptom occurs again after
Replace the Additional Tray Clock
the first retry.
Sensor (S23).
1. The Tray 2 shift area sensor PCB
Tray 2 time out error is faulty. 2. The wiring between the
If the tray does not return to home position finisher controller PCB and tray 2 shift
E542-
when the tray 1 shift motor is driven for 25 motor is faulty. 3. The tray up/down
8001
seconds. If the tray does not move to other area mechanism is faulty. 4. The Tray 2
when tray 2 shift motor is driven for 5 seconds. shift motor (M105) is faulty. 5. The
The upper limit area is reached before the tray 2 1. The tray 2 shift area sensor PCB is
paper surface sensor 1 detects the paper faulty. 2. The wiring between the
surface during paper surface detection finisher controller PCB and tray 2 shift
E542-
operation. A discontinuous area is detected motor is faulty. 3. The tray up/down
8002
during tray operation. During evacuation mechanism is faulty. 4. The tray 2
operation, arrival at the area beyond the tray 2 shift motor (M105) is faulty. 5. The
paper surface sensor 2 is detected before this finisher controller PCB is faulty.
sensor detects paper surface.
E542-
Tray 2 shift area error motor is faulty. 3. The tray up/down
8003
E542- The tray 2 shift motor clock error 1. The Tray 2 shift area sensor PCB
8004 The FG input cannot be detected when the tray is faulty. 2. The wiring between the
2 shift motor has been driven for 0.2 second. finisher controller PCB and tray 2 shift
mechanism is faulty. 4. The Tray 2
177

E542-
8005
1 second.
The tray 2 shift motor error finisher controller PCB and tray 2 shift
E542-
The lock detection signal does not turn OFF motor is faulty. 3. The tray up/down
8007
Front Fan lock error
While the front fan is rotating, this machine
E551- stops the front fan after detecting the lock 1. Check the Fan (M8). 2. Replace
8001 signal. Then this machine retries to rotate the the finisher controller PCB.
front fan, but lock signal is detected again, this
machine displays the error.
Rear Fan lock error
While the rear fan is rotating, this machine stops
E551- the front fan after detecting the lock signal. 1. Check the Fan (M9). 2. Replace
8002 Then this machine retries to rotate the rear fan, the finisher controller PCB.
but lock signal is detected again, this machine
displays the error.

Shift Roller Release Motor fails to
move from HP
removed. 2. Replace the Motor. 3. Check if the
Shift Roller Release Sensor (S3) Connector is
physically removed. 4. Replace the Shift Roller
Release Sensor (S3).
symptom occurs again after the
first retry
E567- Shift Roller Release Motor fails to 1. Check if the Motor (M5) Connector is physically
0002 return to HP removed. 2. Replace the Motor. 3. Check if the
178

rotates for specified period of time
and cannot return to HP, it is
first retry.
Entrance Roller Release/Stopper
HP Motor fails to return to HP
E56F- Entrance Roller Release/Stopper HP Sensor (S5)
Connector is physically removed. 4. Replace the
Entrance Roller Release/Stopper HP Sensor (S5).
first retry.
HP Motor fails to move from HP
E56F- rotates for specified period of time
Entrance Roller Release/Stopper HP Sensor (S5)
Entrance Roller Release/Stopper HP Sensor (S5
first retry.
Gripper Open/Close Motor fails to
move from HP
Gripper Arm HP Sensor (S13) Connector is
physically removed. 4. Replace the Gripper Unit HP
Sensor (S13).
first retry.
return to HP
Sensor (S7).
first retry.
Gripper Unit Move Motor fails to
move from HP
removed. 2. Replaec the Motor. 3. Check if the
Gripper Unit HP Sensor (S7) Connector is
Sensor (S7).
first retry.
E575- Gripper Unit Move Motor fails to 1. Check if the Motor (M2) Connector is physically
0002 return to HP removed. 2. Replace the Motor. 3. Check if the
179

Sensor (S7).
first retry.
1. The shutter home position sensor (PI113) is
faulty. 2. The shutter mechanism is faulty. 3. The
E584- stack ejection motor (M102), shutter clutch
shutter home position when the
0002 (CL101), ang stack ejection lower roller clutch
stack ejection motor has been
(CL102) is faulty. 4. The finisher controller PCB is
faulty.
faulty. 2. The wiring between the finisher controller
PCB and stack ejection motor, and between the
E584- finisher controller PCB and shutter clutch is faulty.
8001 3. The shutter mechanism is faulty. 4. The stack
ejection motor (M102), shutter clutch (CL101), ang
stack ejection lower roller clutch (CL102) is faulty.
position error 1. The paper positioning plate home position
The paper positioning plate home sensor (PI7) is faulty. 2. The positioning plate drive
E5F0-
8001
pulses.
1. The paper positioning plate home position
sensor (PI7) is faulty. 2. Open circuit of the
position error
Harness between Finisher Controller PCB and
E5F0- Stack Delivery Motor & between Finisher Controller
8002 PCB and Shutter Open/Close Clutch 3. The
positioning plate drive mechanism is faulty. 4. The
paper positioning plate motor (M4) is faulty. 5. The
pulses.
E5F1-
8001
E5F1-
8002
time.
E5F2- Guide home position error 1. The guide home position sensor (PI13) is faulty.
180

2. The guide plate drive mechanism is faulty. 3.
8001 The guide Motor (M3) is faulty. 4. The saddle
pulses.

1. The guide home position sensor (PI13) is faulty. 2.
The guide home position
E5F2- The guide plate drive mechanism is faulty. 3. The guide
sensor does not turn OFF
8002 Motor (M3) is faulty. 4. The saddle stitcher controller
when the guide motor has
PCB is faulty.
been driven for 50 pulses.
Aligning plate home position
error
The aligning plate home
E5F3- faulty. 2. The aligning plate drive mechanism is faulty.
position sensor does not turn
8001 3. The aligning motor (M5) is faulty. 4. The saddle
ON when the aligning plate
pulses.
error
OFF when the aligning plate
pulses.
Stitcher (rear) home position
error
E5F4-
sensor does not turn ON faulty. 2. The stitcher (rear) is faulty. 3. The saddle
8001
when the stitch motor (rear) stitcher controller PCB is faulty.
has been driven backward for
0.5 sec.
error
E5F4-
sensor does not turn OFF faulty. 2. The stitcher (rear) is faulty. 3. The saddle
8002
has been driven forward for
0.5 sec.
Stitcher (front) home position
error
The stitching home position 1. The stitcher home position sensor (front) (SW7) is
E5F5-
sensor does not turn ON faulty. 2. The stitcher (front) is faulty. 3. The saddle
8001
when the stitch motor (front) stitcher controller PCB is faulty.
0.5 sec.
181

error
E5F5-
sensor does not turn OFF faulty. 2. The stitcher (front) is faulty. 3. The saddle
8002
0.5 sec.
position error
(PI14), paper pushing plate top position sensor (PI15),
The paper pushing plate
E5F6- and paper pushing plate motor clock sensor (PI1) is
home position sensor does
8001 faulty. 2. The paper pushing plate drive mechanism is
not turn ON when the paper
faulty. 3. The paper pushing plate motor (M8) is faulty.
pushing plate motor has been
driven for 0.5 sec.
position error
not turn OFF when the paper
driven for 150 ms.
Paper pushing plate motor 1. The paper pushing plate home position sensor
clock error (PI14), paper pushing plate top position sensor (PI15),
E5F6- The number of pulses and paper pushing plate motor clock sensor (PI1) is
8003 detected by the paper pushing faulty. 2. The paper pushing plate drive mechanism is
plate motor clock sensor is 6 faulty. 3. The paper pushing plate motor (M8) is faulty.
pulses or less. 4. The saddle stitcher controller PCB is faulty.
Pushing position error 1. The paper pushing plate home position sensor
The paper pushing plate (PI14), paper pushing plate top position sensor (PI15),
E5F6- leading edge position sensor and paper pushing plate motor clock sensor (PI1) is
8004 does not turn ON when the faulty. 2. The paper pushing plate drive mechanism is
paper pushing plate motor faulty. 3. The paper pushing plate motor (M8) is faulty.
has been driven for 0.1 sec. 4. The saddle stitcher controller PCB is faulty.
8005 does not turn OFF when the faulty. 2. The paper pushing plate drive mechanism is
E602 HDD detection error
Image memory is faulty or
insufficient
E604-
0512MB memory needs to be 1. Install a 0512MB or larger main memory
0512
installed (insufficient memory
for the model)
E604- Image memory is faulty or 1. Install a 1024MB or larger main memory
1024 insufficient
182
1024MB memory needs to be

for the model)

insufficient
E604-
1536MB memory needs to 1. Install a 1536MB or larger main memory
1536
be installed (insufficient
memory for the model)
An error code to prevent
repeated resend due to
power shutdown during 1. Clear the FAX job information Execute the following:
E611-
FAX transmission COPIER > FUNCTION > CLEAR > FXTX-CLR 2. Turn
0000
Repeated rebooting and OFF and ON the main power.
resending in a short
period of time
insufficient
E613-
No necessary memory at Make a 512MB memory at Main Controller PCB 2 side
0512
side
insufficient
E613-
1024
side
insufficient
E613-
1536
side
E614 Flash PCB detection error
Error in self-diagnosis of
the encryption module
E615-
An error was found in self- 1. Reinstall the system software. 2. Replace the HDD.
0001
diagnosis of the
encryption library.
FAX Board Note: Note: For the part described as the Main Control
communication error PCB, it indicates Main Controller PCB 2 when the FAX
E674- The specified number of Board is for 1 line, and Main Controller PCB 1 when the
0001 errors was detected with FAX Board is for 2 lines. 1. Check wire connection between
FAX Board the FAX Board and the Main Controller PCB 2. Replace the
communication FAX Board 3. Replace the Main Controller PCB
E674- FAX Board Note: Note: For the part described as the Main Control
183
PCB, it indicates Main Controller PCB 2 when the FAX

communication error Board is for 1 line, and Main Controller PCB 1 when the
0004 Error in access of the FAX Board is for 2 lines. 1. Check wire connection between
modem IC used by FAX the FAX Board and the Main Controller PCB 2. Replace the
FAX Board 3. Replace the Main Controller PCB
Note: Note: For the part described as the Main Control
FAX Board PCB, it indicates Main Controller PCB 2 when the FAX
E674- communication error Board is for 1 line, and Main Controller PCB 1 when the
0008 Error in access of the port FAX Board is for 2 lines. 1. Check wire connection between
IC used by OnBoardFax the FAX Board and the Main Controller PCB 2. Replace the
FAX Board
communication error
E674- Board is for 1 line, and Main Controller PCB 1 when the
An error was detected in
000C FAX Board is for 2 lines. 1. Check wire connection between
access of the modem IC
the FAX Board and the Main Controller PCB 2. Replace the
or port IC used by Fax
FAX Board Note: For the part described as the Main Control PCB, it
E674- communication error indicates Main Controller PCB 2 when the FAX Board is for
0010 Error in timer device to be 1 line, and Main Controller PCB 1 when the FAX Board is
used by FAX at activation for 2 lines. Replace the Main Controller PCB
FAX Board
Note: For the part described as the Main Control PCB, it
communication error
E674- indicates Main Controller PCB 2 when the FAX Board is for
Error when the timer
0011 1 line, and Main Controller PCB 1 when the FAX Board is
device to be used by FAX
for 2 lines. Replace the Main Controller PCB
is started
FAX Board
When the power is turned ON, get in the download mode
E674- communication error
from service mode to execute downloading of USBFAX
0030 Checksum error of USB-
MAINROM
FAX MAINROM
Print server error
Error is detected by
E677- 1. Check cable connection and turn ON the power again 2.
checking of the mother
0003 Reinstall the printer server
board at startup of the
print server

E710- Check the connection cable between the DC
Unable to be ready within 3 sec after
0001 Controller PCB and the Finisher
IPC chip was started
IPC register error
4 or more errors are set to the error
register of the IPC chip in 1.5 sec
E713- Finisher communication error 1 Turn OFF and then ON the main power
0001 Continuous interruption to RX
184
communication from the Finisher

(Finisher down is detected)
Finisher communication error 2
E713-
A large amount of data from the Turn OFF and then ON the main power
0002
Finisher causes data overflow
E713- A large amount of data from the
Turn OFF and then ON the main power?a
0003 Finisher causes the reception buffer
overflow
E713- Finisher communication error 4
Turn OFF and then ON the main power
0004 OFF detection of detect signal
1. Check cable connection between the Finisher
E713- The DC Controller sent a command
and the host machine. 2. Turn OFF and then ON
0005 to the Finisher three times, but no
the main power.
response was received.
E713-
Error signal was received for 3 times Turn OFF and then ON the main power
0006
in a row
E713- Overflow of driver buffer due to many
0007 requests from the upper task before
the process of the driver
Removing the Finisher
E713-
Removal of the Finisher from the Turn OFF and then ON the main power.
0008
host machine was detected.
Check cable connection between the charging
Coin vendor error management equipment and the host machine
Error when the coin vendor is started While the charging management equipment is
E719- - The Coin Vendor, which must have connected for operation, clear the error in the
0001 been connected before the power case of switching to the operation without the
was turned OFF, is not connected charging management equipment (To prevent a
when the power is turned ON misuse by removing the charging management
equipment, this error code is displayed)
Coin vendor error Check cable connection between the charging
IPC error at coin vendor operation - management equipment and the host machine
Open circuit of IPC, unable to While the charging management equipment is
E719- recover the IPC communication - connected for operation, clear the error in the
0002 When open circuit of the case of switching to the operation without the
pickup/delivery signal cable is charging management equipment (To prevent a
detected - Invalid connection is misuse by removing the charging management
detected equipment, this error code is displayed)
E719- Coin vendor erro Check cable connection between the charging
0003 r- Communication error with the coin management equipment and the host machine
manager occurs during unit price While the charging management equipment is
acquisition at startup. connected for operation, clear the error in the
case of switching to the operation without the
185
charging management equipment (To prevent a

misuse by removing the charging management
Coin vendor error
E719- The coin vendor was connected to a
1. Disconnect the coin vendor
0004 model that does not support the coin
vendor
Coin vendor error
management equipment and the host machine
Error when the NewCardReader is
While the charging management equipment is
started - The NewCardReader, which
E719- connected for operation, clear the error in the
must have been connected before
0011 case of switching to the operation without the
the power was turned OFF, is not
connected when the power is turned
ON)

management equipment and the host machine While
Coin vendor error
the charging management equipment is connected for
IPC error at NewCardReader
E719- operation, clear the error in the case of switching to the
operation Open circuit of IPC,
0012 operation without the charging management
unable to recover the IPC
equipment (To prevent a misuse by removing the
communication
charging management equipment, this error code is
displayed)
Serial communication error
when the NewCardReader is 1. Check if the cable of Serial NewCardReader is open
E719- started circuit 2. Remove the Serial NewCardReader COPIER
0031 Unable to start communication > Function > CLEAR > CARD COPIER > Function >
with the Serial CLEAR > ERR
NewCardReader at startup
after the NewCardReader was
started
E719- Although communication with
Check if the NewCardReader cable is open circuit
0032 the Card Reader was possible
at startup, it became
unavailable in the middle of
communication
1. PDL reset processing (user mode > function settings
E730- PDL software error
> printer > printer settings > utility > Reset Printer) 2.
1001 Initialization error
Turn OFF and then ON the power
100A Systematic fatal error occurs
E730- PDL communication error 1. PDL reset processing (user mode > function settings
186
No reply from PDL. No reply > printer > printer settings > utility > Reset Printer) 2.
from PDL due to failure or Turn OFF and then ON the power 3. Check connection
A006
absence of the controller of Main Controller PCB 2 4. Reinstall the controller
firmware firmware 5. Replace Main Controller PCB 1
Mismatched PDL version
E730- Mismatch in version of the
System all format and installation
A007 control software between the
host machine and the PDL
1. Turn OFF and then ON the power 2. Reinstall the
E730- PDL embedded font error
system using SST or USB 3. System all format and
B013 Broken font data
reinstall the system using SST or USB
Initialization error
E730- An error, such as failure in System all format and installation Replace Main
C000 memory retrieval at startup, Controller PCB 1
occurs
1. Start in safe mode to format the HDD (all the data in
HDD access error
E730- the HDD is erased) 2. Replace the HDD 3. Replace
An error occurs when
C001 Main Controller PCB 2 4. Replace Main Controller PCB
accessing to the HDD
1

E732- Scanner communication error Turn OFF and then ON the power
9999 When a scanner is detected from the
printer model for the first time (It is
recorded in the history, but “Turn OFF
and then ON the power again” is
187
displayed on the UI.)

Scanner communication error
E732- A network communication error in a 1.Checking network connection 2.Turn OFF and
FFFF development environment is then ON the main power.
detected.
1. Turn OFF and then ON the main power. 2.
Check the connection of the Flexible Cable
Printer communication error between the DC Controller PCB (UN9) and the
A communication error between the Main Controller PCB 2. 3. Replace the Flexible
E733-
DC Controller PCB and the Main Cable. 4. Check the power of the DC Controller
0000
Controller PCB 2 is detected at PCB (UN9). (Check if the initialization operation
startup. is executed at startup.) 5. Replace the DC
Controller PCB (UN9). 6. Replace the Main
Controller PCB 2.
E733-
0001
Controller PCB 2.
E733-
0005
Controller PCB 2.
E733-
0006
Controller PCB 2.
E733- Printer communication error 1. Turn OFF and then ON the power
9999 The Finisher connection information
differs between the Main Controller
PCB 2 and the DC Controller PCB.
The information on the Main
Controller PCB 2 side is overwritten
by turning OFF and then ON the
188
power.
Printer communication error 1. Turn OFF and then ON the main power. 2.
A communication error between the Check the connection of the Flexible Cable
E733-
DC Controller PCB and the Main between the DC Controller PCB (UN9) and the
F000
Controller PCB 2 is detected at Main Controller PCB 2. 3. Replace the Flexible
startup. Cable
E740- Ethernet Board error
1. Replace the LAN card
0002 Invalid MAC address
1. Turn OFF and then ON the power 2. Check
connection of the cable between the Reader
E743- and the Controller 3. Check voltage (+24V and
SCI error, reception data NG,
0000 +12V) on the Reader Relay PCB 4. Replace the
reception timeout, SEQ timeout error
DDI-S cable 5. Replace the Reader Relay PCB
6. Replace Main Controller PCB 2
E744 Language file error
1. Replace the Image Analysis Board (HW
board used for PCAM) 2. As a temporary
Engine ID error
E746- measure, remove the Image Analysis Board
Self-check error of Image Analysis
0021 and get in service mode: COPIER > OPTION >
Board (HW board used for PCAM)
LCNS-TR > ST-JBLK (Lv2); set STJBLK from 1
to 0, and turn OFF and then ON the power
1. Update the firmware of the Image Analysis
Board 2. As a temporary measure, remove the
Engine ID error
E746- Image Analysis Board and get in service mode:
Wrong version of Image Analysis
0022 COPIER > OPTION > LCNS-TR > ST-JBLK
Board
(Lv2); set STJBLK from 1 to 0, and turn OFF
and then ON the power
1. Check if the Image Analysis Board is
correctly installed 2. Turn OFF and then ON the
power 3. If the problem is not fixed, replace the
Engine ID error
E746- Option Board. 4. As a temporary measure,
No reply from the Image Analysis
0023 remove the Image Analysis Board and get in
Board
service mode: COPIER > OPTION > LCNS-TR
> ST-JBLK (Lv2); set STJBLK from 1 to 0, and
turn OFF and then ON the power

1. Turn OFF and then ON the power 2. If the problem is not
fixed, replace the Image Analysis Board. 3. As a temporary
Engine ID error
E746- measure, remove the Image Analysis Board and get in
Operation error of the
0024 service mode: (Lv2) COPIER > OPTION > LCNS-TR > ST-
JBLK ; set STJBLK from 1 to 0, and turn OFF and then ON
the power
189
E746- 1. Turn OFF and then ON the power 2. Replace the TPM
Engine ID error
0031 PCB
Format the system Use SST or USB memory to format the
HDD, and then execute downloading of the system software.
E746- Engine ID error
See Chapter 6 Upgrading for details. For reference, the
0032 TPM key mismatch
method using USB memory is shown below: 1. Prepare USB
memory in which the system software was registered
Recovery is available if backup of the TPM has been
executed 1. Connect the USB memory in which the TPM key
is saved 2. Management Settings > Data Management > TPM
Settings; click [Restore TPM key] 3. Enter the password that
Engine ID error
E746- was specified at the time of backup work 4. Once the restore
Mismatched data in the
0033 completion screen is displayed, click [OK] and remove the
TPM
USB memory, and then turn OFF and ON the main power
switch. When backup of the TPM key is not executed System
format is necessary Use SST or USB memory to format the
HDD, and then download the system software
TPM auto recovery
error
E746- The symptom is recovered by turning OFF and then ON the
0034 power
clearing the HDD while
the TPM setting is ON
TPM version error
E746- TPM which cannot be
Install the supported TPM.
0035 used in this machine
was installed.
PDL rendering error 1. Turn OFF and then ON the power (send the data to Inc
E747-
Image processing IC because running the data which generated an error code
1201
error causes another error code) 2. Replace Main Controller PCB 2
Flash PCB error
E748- Replace the Flash PCB and install the system using SST or
Unable to find IPL
2010 USB
(startup program)
1. Clean the terminal of Main Controller PCB 2, and remove
access error
E748- and then install Main Controller PCB 2 2. Clean the terminal
Necessary H/W on
2021 of Main Controller PCB 1, and remove and then install Main
Controller PCB 1 3. Replace Main Controller PCB 2
is not detected
access error
E748- Unable to initialize 1. Clean the terminal of DDR2-SDRAM, and remove and then
2023 memory DDR2-SDRAM install the DDR2-SDRAM 2. Replace the DDR2-SDRAM
at the Main Controller
PCB 2 side
E748- Main Controller PCB 2 1. Clean the terminal of DDR2-SDRAM, and remove and then
2024 access error install the DDR2-SDRAM 2. Check power state of Main
The CPU at the Main Controller PCB 2 and check around the connector 3. Replace
Controller PCB 2 side Main Controller PCB 2 4. Replace Main Controller PCB 1
190
failed to complete
initialization
E748-
System error Contact the service company office
9000
Rebooting instruction
due to change of MEAP
configuration
There is a change in
0002 power
configuration that
requires turning OFF
Booting instruction due
to change in mAccele
configuration
0003 power
configuration that
to change in hardware
configuration
0005 power
configuration that

Restart direction due to configuration
change.
The option such as the Finisher and ADF
even when in the main power OFF status.
was installed or removed when all of
The power supply is not completely OFF
by just turning OFF the main power switch
E749- machine configuration is changed when the
and therefore, the machine is unable to
0006 main power switch is turned ON. -
detect a configuration change. When
Settings/Registration > Preferences >
plug. Refer to the Service Manual >
turned OFF - The power plug of the
Chapter 2 > External and Controls >
machine is connected to the output.
Quick Startup for details
This symptom occurs when updating the
Mismatch between the DC Controller PCB software that does not match with the DC
E750- and the Driver PCB Controller PCB 1. Check the downloaded
0013 Error in combination of the software of the software and then execute downloading
DC Controller PCB with the electrical circuit again 2. Replace the DC Controller PCB
(UN09)
191
1. Check the log to identify the location of

the download error Check if the target
option is installed When the target option
is not installed: -> The symptom is
Downloading error recovered by turning OFF and then ON
E753- Firmware update error This symptom the power (because there is nothing to
0001 occurs when trying to update the firmware update) When the target option is
of an option that is not installed installed: -> Check if the target option is
properly installed and see if the software
to download is for the correct target
option, and then execute downloading
again.
Power Supply Cooling Fan error 1. Check power supply to the Power
E804-
Lock of the Power Supply Cooling Fan is Supply Cooling Fan (FM1) 2.Replace the
0000
detected Power Supply Cooling Fan
The Fan is physically locked or failed, or
electrical trouble 1. COPIER >
FUNCTION > PART-CHK > FAN; and
then move FM04 When the 3 Way Unit
Cooling Fan (FM04) works 2-1. Check the
harness/connector between the DC
Controller PCB (UN09) and the 3 Way
Unit Cooling Fan (FM04) 3-1. Replace the
3 Way Unit Cooling Fan (FM04) 4-1.
When the 3 Way Unit Cooling Fan (FM04)
Error detection of 3 Way Unit Cooling Fan
E806- does not work 2-2. Turn the 3 Way Unit
When lock of the 3 Way Unit Cooling Fan
0001 Cooling Fan (FM04) with your hand to
was detected out for 15 sec
check for rotation of the fan 3-2. Check
the harness/connector between the DC
Unit Cooling Fan (FM04) 2. Check
conduction of FU11 in the DC Controller
PCB (UN09) When the fuse is blown out
5-2-1. Replace the DC Controller PCB
(UN09) When the fuse is not blown out 5-
2-2. Replace the 3 Way Unit Cooling Fan
(FM04) 6-2-2. Replace the DC Controller
PCB (UN09)
E807- Error detection of Drum Unit Cooling Fan The Fan is physically locked or failed, or
0001 Lock of the Drum Unit Cooling Fan was electrical trouble 1.COPIER > FUNCTION
detected out for 15 sec > PART-CHK > FAN; and then move
FM07 When the Drum Unit Cooling Fan
(FM07) works 2-1. Check the
Controller PCB (UN09) and the Drum Unit
Cooling Fan (FM07) 3-1. Replace the
Drum Unit Cooling Fan (FM07) 4-1.
192
When the Drum Unit Cooling Fan (FM07)

does not work 2-2. Turn the Drum Unit
Cooling Fan (FM07) with your hand to
Cooling Fan (FM07) 4-2. Check
2-2. Replace the Drum Unit Cooling Fan
PCB (UN09)
Electrical trouble with failed zero cross
signal 1. Check failure between the AC
Driver PCB (UN14/ J122) and the DC
Controller PCB (UN09/ J10). (trapped
cable, open circuit, connector
Zero cross signal detection error
E808- disconnection) -> Replace the part in the
Unable to detect 43 to 57Hz for 5000 msec
0001 case of trapped cable/open circuit 2.
or longer at the start of zero cross detection
Replace the AC Driver PCB (UN14) 3.
Replace the DC Controller PCB (UN09) 4.
Check the power supply condition at the
customer site. When it is below 43 to
57Hz, ask for a construction work.
Zero cross signal detection error cable, open circuit, connector
E808- Unable to detect 43 to 57Hz for 500 msec disconnection) -> Replace the part in the
0002 or longer after confirmation of a zero cross case of trapped cable/open circuit 2.
cycle Replace the AC Driver PCB (UN14) 3.
Check if the connector is connected If the
E880- Controller Fan error
connector is OK, replace Controller Fan
0001 Lock of Controller Fan is detected
(FM3)
Depending on the setting of JM-ERR-R in
service mode, “010071” jam is displayed
E996- as an error. Collect log and contact to the
Frequent error avoidance jam (ADF)
0071 sales companies. To cancel the setting,
select COPIER> OPTION> FNC-SW> J
M-ERR-R, and set JM-ERR-R to 0.
E996- Frequent error avoidance jam (PRINTER) Make “000CA1” jam to be displayed as an
193
error by setting M-ERR-D in service

mode. Collect log and contact to the sales
0CA1 companies. To cancel the setting, select
COPIER> OPTION> FNC-SW> J M-ERR-
D, and set JM-ERR-D to 0.
Make “000CA2” jam to be displayed as an
E996- mode. Collect log and contact to the sales
Frequent error avoidance jam (PRINTER)
Make “000CF1” jam to be displayed as an
0CF1 companies. To cancel the setting, select
Canon iRC2550i Trouble Error Codes

of the fixing unit
Replace the fixing unit, Replace the main power
E001- supply PCB, Replace the DC controller PCB To
0000 recover from the error: In service mode
temperature detected by the main
COPIER>FUNCTION> CLEAR>ERR
continuously.
E001- Abnormality high temperature error Replace the fixing unit, Replace the main power
0001 of the fixing unit supply PCB, Replace the DC controller PCB To
Detect high temperature by the sub recover from the error: In service mode
thermistor (software). Software COPIER>FUNCTION> CLEAR>ERR
detects that the temperature
detected by the sub thermistor is
194
abnormally high (above 260 deg C)

for 500 ms continuously.
of the fixing unit
E001- thermistor (hardware). Hardware supply PCB, Replace the DC controller PCB To
detected by the contact type COPIER>FUNCTION> CLEAR>ERR
(above 230 deg C).
Check the connection of the main
fixing unit
thermistor/thermal switch. Check open circuit of
Detects the temperature detected
heater. Replace the cover switch. Replace the
E003- by the main thermistor is
fixing unit. Replace the main power supply PCB.
0000 abnormally low (below 120 deg C)
Replace the DC controller PCB. Clear the error in
for 1 sec continuously after passing
service mode: COPIER > FUNCTION > CLEAR >
20 sec from turning ON the fixing
ERR.
heater.
Error in the low temperature of the Check on connection of the sub thermistor/thermo
fixing unit switch, Replace the fixing unit, Check on a break
Detects the temperature detected in the heater, Replace the cover switch, Replace
E003-
by the sub thermistor is abnormally the main power supply PCB, Replace the DC
0001
low (below 70 deg C) for 1 sec controller PCB To recover from the error: In
continuously while adjusting print service mode COPIER>FUNCTION>CLEAR
temperature. >ERR
fixing unit
Thermistor is not connected
- Confirm the cable connection - Replace the
E004- During walm-up rotation, the
cable exchange, and established - Replace the
0000 thermistor connection signal
fixing unit - Replace the DC controller PCB.
(FUSER CNCTX) is open.
Error in pressure/release of fixing
film unit
Check the pressure/release mechanism. Check
E009- In case that the output of fixing
the connection of the connector. Replace the
0001 automatic pressure phase sensor is
motor.
not changed although
rotating/reversing the fixing motor
E012- Lock of the motor fails to be Check on connection of the connector, Replace
0000 detected 3 sec or more after the the motor
E013-
Detects the fault in the waste toner Replace the waste toner motor.
0001
motor
195

E013- Indicates that the waste toner motor Replace the waste toner motor. Replace the DC
0002 does not rotate due to the open controller PCB.
circuit.
Error in the registration/multifeeder
motor
Indicates that the signal indicates
E015- Check on connection of the connector, Replace
the motor rotates with the target
0000 the motor
speed is not sent to the port after
passing more than 3 sec from the
startup of the motor.
sensor.
ATR.
sensor.
minimum when initializing Magenta
ATR.
sensor.
ATR.

E020- Indicates that the patch level is higher than the mounting of the developing
0013 the upper limit of the target although setting assembly. Check the ATR sensor open
it as the minimum when initializing Black circuit. Replace the ATR sensor.
ATR.
it as the maximum when initializing Yellow circuit. Replace the ATR sensor.
ATR.
196

ATR.
ATR.
it as the maximum when initializing Cyan circuit. Replace the ATR sensor.
ATR.
it as the maximum when initializing Black circuit. Replace the ATR sensor.
ATR.
is higher than the upper limit. reading sensor.
Magenta is higher than the upper limit. reading sensor.
is lower than the lower limit. reading sensor.
E020- Error in the developing assembly (toner Check the toner leakage from the toner
0201 fault: ATR error) buffer block within the developing
Measured density value of patch for assembly. Replace the patch image
197
Magenta is lower than the lower limit. reading sensor.

Developing motor error
Check on connection of the developing
Indicates that the signal indicates the motor
E021- motor and the DC controller PCB,
rotates with the target speed is not sent to
0000 Replace the DC controller PCB, Replace
the port after passing more than 3 sec from
the developing motor
the startup of the motor.

motor
toner supply
motor
toner supply
motor
toner supply
Error in the toner motor Check on connection of the toner motor and the DC controller
E025-
Error of Bk developing PCB, Replace the DC controller PCB, Replace the toner
0003
assembly toner supply motor
motor
motor
motor
motor
E032- The counter of the NE Check on a break in the cable
198
controller fails to
operate.
0001
A break in the count
pulse signal is detected.
OHP sensor error
The sampling data
E045- measured during initial
Replace the OHP sensor
level.
E067- The first detected primary transfer roller, Replace the drum unit Check a value
0101 current of primary of COPIER> DISPLAY> MISC> DRM-LIFE, and replace the
transfer ATVC is the drum unit if the value is near 100 because the drum may
threshold or more. have reached its life expectancy.
transfer ATVC are both drum unit if the value is near 100 because the drum may
the threshold or less. have reached its life expectancy.
transfer ATVC are the drum unit if the value is near 100 because the drum may
same each other. have reached its life expectancy.
BD error
Check on connection between the laser scanner unit and the
E100- Lock of the BD control
DC controller PCB, Check on 24V line fuse, Replace the
0000 fails while rotation of the
laser scanner unit
polygon motor is stable.
Error in polygon motor
BD control is not locked Check on connection between the laser scanner unit and the
E110-
when 5 sec passed DC controller PCB, Check on 24V line fuse, Replace the
0000
after the activation of laser scanner unit.
polygon motor.

Error in polygon motorSpeed lock of the FG Check on connection between the laser
E110- speed control fails to be executed 5 sec scanner unit and the DC controller PCB,
0001 after the polygon motor starts to operate Check on 24V line fuse, Replace the
(Does not reach the specified speed). laser scanner unit.
E193-
Error in initialization of image ASIC of DC Replace DC controller PCB
0001
controller PCB (IMG)
199

E202- The HP sensor fails to be ON after the CIS connector, Replace the scanner HP
0001 unit moves backward for a specific distance sensor, Replace the scanner motor,
E202- The HP sensor fails to be OFF after the CIS connector, Replace the scanner HP
0002 unit moves forward for a specific distance sensor, Replace the scanner motor,
connector, Replace the document lamp
(xenon tube), Replace the CIS, Replace
the inverter PCB, Replace the reader
controller PCB.
supply
supply
supply
supply
E240- Error in communication of controller controller PCB (sub SJ-A/ PDRM-EF-A),
0000 Error in communication data. or replace it. Replace the main controller
PCB (main).
pickup request to DC controller during
controller PCB
printing.
request for image output to DC controller
controller PCB
during printing.
E240- Error in communication of controller sub PCB in the controller box, check /
0003 The engine is activated when jam occurs. replace DC controller PCB / main
controller PCB
E240- Error in communication of controller Check connector, check connection of
0004 When 90 seconds pass as the pre-rotation sub PCB in the controller box, check /
end waiting replace DC controller PCB / main
200
controller PCB
When 90 seconds pass as the Dhalf
beginning waiting
controller PCB

E243- Communication between the Check on connection between the main controller
0000 main controller and the control PCB and the control panel unit
panel unit is abnormal.
controller PCB
pc.))
controller PCB
pc.))
Backup memory error
E248- Check on connection of the SRAM PCB, Replace the
Check error of the SRAM PCB
0000 SRAM PCB
(at start up)
Backup memory error
E248-
0001
error at power-on
Backup memory error
E248-
0002
writing error
Backup memory error
0003 reading error after check error
writing
Disconnect and connect the main controller PCB (sub
SJ-A/ PDRM-EF-A/R-A), or replace it. Replace the
0000 main controller PCB occurs at
main controller PCB (main).
start-up.
E400- Feeder communication error - Check the connection of the cable - Check on
0001 Checksum error connection between the ADF controller PCB and the
main controller PCB (sub), Replace the ADF controller
201

0002 Reception status error main controller PCB (sub), Replace the ADF controller
0003 Reception interrupt error main controller PCB (sub), Replace the ADF controller
Error in different feeder model
E490-
Feeder for other model is Connect an appropriate feeder
0001
detected.
Finisher internal Check on connection between the saddle stitcher
E503- communication error controller PCB and the finisher controller PCB,
0002 Communication error between Replace the finisher controller PCB, Replace the
the finisher and the saddle unit saddle stitcher controller PCB

Finisher internal communication Check on connection between the saddle
E503- error stitcher controller PCB and the finisher controller
0003 Communication error between the PCB, Replace the finisher controller PCB,
finisher and the puncher unit Replace the saddle stitcher controller PCB
Check on connection between the DC controller
E505- PCB and the finisher controller PCB, Replace
Data stored in the backup memory
0001 the finisher controller PCB, Replace the DC
is abnormal.
controller PCB
E505- controller PCB and the finisher controller PCB,
0002 Replace the finisher controller PCB, Replace the
EEPROM data
puncher controller PCB
E505-
0003
error
E505-
0004
timeout error
Replace to the supported pickup option (side
E508- At start-up, when the pickup/delivery
paper deck), delivery option (finisher) for this
0001 option for different model is
model.
detected.
202

motor error Finisher-Z1 Check on a drive of the stack retaining roller,
E514-
The HP sensor fails to be ON within Replace the return belt U-turn HP sensor (SR5) ,
8001
1500ms after the return belt starts to Replace the stack delivery motor (M2)
move to its HP.
8001 The HP sensor fails to be OFF after Replace the end assist motor (M39)
Check on a drive of the stack retaining roller,
E514- The HP sensor fails to be OFF
Replace the return belt U-turn HP sensor (SR5) ,
8002 within 1500ms after the return belt
Replace the stack delivery motor (M2)
starts to move to the belt contact
position.
8002 The HP sensor fails to be ON after Replace the end assist motor (M39)
The HP sensor fails to be ON after
E530- The HP sensor fails to be ON within Replace the rear adjuster plate HP sensor (SR4)
8001 2000ms after the rear adjuster plate , Replace the rear adjuster plate motor (M4)
starts to move to its HP.
E530-
The HP sensor fails to be OFF after (PI36) , Replace the front adjuster plate motor
8001
the front jog motor rotates for a (M33)
E530- The HP sensor fails to be OFF Replace the rear adjuster plate HP sensor (SR4)
8002 within 1000ms after the rear adjuster , Replace the rear adjuster plate motor (M4)
plate starts to move from its HP.
203

E530-
The HP sensor fails to be ON after the (PI36) , Replace the front adjuster plate
8002
front job motor rotates for a specific motor (M33)
period of time.
E531- Replace the stapling HP sensor (SR18) ,
drive in the reverse direction to recover
from a staple jam.
Finisher-Y2
staple motor rotates for a specific period
of time.
E531- The HP sensor fails to be OFF within Replace the stapling HP sensor (SR18) ,
8002 500ms after the staple motor starts to Replace the staple motor (M9)
drive.
Staple error
E531- The HP sensor fails to be ON after the Replace the staple HP sensor (PI50) ,
8002 staple motor rotates for a specific period Replace the staple motor (M41)
of time.
E532- The HP sensor fails to be ON within Replace the stapler slide HP sensor (SR6) ,
move to the stapling HP.
Saddle Finisher-Y2
E532- Replace the stapler shift HP sensor (PI50) ,
8001 Replace the stapler shift motor (M35)
staple shift motor rotates for a specific
period of time.
E532- The HP sensor fails to be OFF within Replace the stapler slide HP sensor (SR6) ,
move from its HP.
E532- The HP sensor fails to be ON after the Replace the stapler shift HP sensor (PI50) ,
8002 stapler shift motor rotates for a specific Replace the stapler shift motor (M35)
period of time.
E535- The HP sensor fails to be ON within motor swing mechanism, Replace the swing
move to its HP. cam motor (M5)
E535- Swing error Finisher-Y1, Saddle Replace the swing HP sensor (PI35) ,
204
Finisher-Y2
swing motor rotates for a specific period
of time.
E535- The HP sensor fails to be OFF within motor swing mechanism, Replace the swing
move from its HP cam motor (M5)
Swing error
E535- The HP sensor fails to be ON after the Replace the swing HP sensor (PI35) ,
8002 swing motor rotates for a specific period Replace the swing motor (M36)
of time.
Front alignment error Finisher-Z1 Replace the front adjuster plate HP sensor
E537- The HP sensor fails to be ON within (SR3) , Replace the front adjuster plate
8001 2000ms after the front adjuster plate motor (M3) , Replace the adjuster plate
starts to move to its HP. drive belt
Rear alignment error Finisher-Y1, Saddle
Finisher-Y2 Replace the rear adjuster plate HP sensor
E537-
The HP sensor fails to be OFF after the (PI37) , Replace the rear adjuster plate
8001
swing motor rotates for a specific period motor (M34)
of time.

Front alignment error Finisher-Z1
The HP sensor fails to be OFF Replace the front adjuster plate HP sensor
E537-
within 1000ms after the front (SR3) , Replace the front adjuster plate motor
8002
adjuster plate starts to move from (M3) , Replace the adjuster plate drive belt
its HP.
Saddle Finisher-Y2 Replace the rear adjuster plate HP sensor
E537-
The HP sensor fails to be ON after (PI37) , Replace the rear adjuster plate motor
8002
the swing motor rotates for a (M34)
E540- Y1, Saddle Finisher-Y2 Replace the shift motor (M37) of the tray 1,
8001 The upper tray up/down motor clock Replace the shift area sensor PCB of the tray 1
is abnormal.
Replace the stack tray top paper sensor (SR9) ,
Replace the stack tray bottom paper sensor
E540- Z1
(SR10) , Replace the stack tray upper limit sensor
8002 Paper surface detection fails to end
(SR13) , Replace the stack tray lower limit sensor
within 1000ms.
(SR12) , Replace the stack tray shift motor (M7)
Area is abnormal.
205
Stack tray up/down error Finisher- Replace the stack tray top paper sensor (SR9) ,
Z1 Replace the stack tray bottom paper sensor
E540-
Encoder lock within 200ms fails to (SR10) , Replace the stack tray upper limit sensor
8003
reach 10pulse during paper surface (SR13) , Replace the stack tray lower limit sensor
detection. (SR12) , Replace the stack tray shift motor (M7)
Z1 Replace the stack tray top paper sensor (SR9) ,
Outputs of the top paper sensor, Replace the stack tray bottom paper sensor
E540-
bottom paper sensor, tray upper (SR10) , Replace the stack tray upper limit sensor
8004
limit sensor, and tray lower limit (SR13) , Replace the stack tray lower limit sensor
sensor have abnormality during (SR12) , Replace the stack tray shift motor (M7)
E542- Z1 Replace the shift motor (M38) of the tray 2,
8001 The lower tray up/down motor clock Replace the shift area sensor PCB of the tray 2
is abnormal.
Z1
Area is abnormal.
Z1
E577- The HP sensor fails to be ON within Replace the paddle HP sensor (SR8) , Replace
8001 1500ms after the paper retaining the paddle motor (M6)
paddle starts to move to its HP.
E577- Replace the paddle HP sensor (SR8) , Replace
8002 the paddle motor (M6)
retaining paddle starts to move from
its HP.
E584-
8001
OFF (The shutter cannot be shutter HP sensor (PI45)
closed).
E584-
8002
ON (The shutter cannot be shutter HP sensor (PI45)
opened).
206

E590- Replace the puncher HP sensor,
The puncher HP sensor fails to be detected after
8001 Replace the puncher motor
the puncher motor is driven for 200ms.
E590- The puncher fails to detect the puncher HP sensor Replace the puncher HP sensor,
8002 after the puncher motor stops during initial Replace the puncher motor
operation.
8001 sensor
is abnormal.
8002 sensor
E592-
Light receiving voltage at the time of light emission Replace the end sensor
8001
is abnormal.
E592-
8002
8003 sensor 1
is abnormal.
8004 sensor 1
8005 sensor 2
is abnormal.
8006 sensor 2
8007 sensor 3
is abnormal.
8008 sensor 3
8009 sensor 4
is abnormal.
800A sensor 4
207
E593- Puncher shift motor error Replace the HP sensor,

8001 The HP sensor fails to be OFF. Replace the puncher shift motor

E593- Puncher shift motor error Replace the HP sensor, Replace the
8002 The HP sensor fails to be ON. puncher shift motor
8001 be ON after the paper positioning plate motor
is driven for 1.33 sec.
8002 be OFF after the paper positioning plate
E5F1- The number of detection pulses for the paper
8001 folder motor clock sensor is below the
sensor (PI4S)
specific level.
E5F1- The paper folder HP sensor fails to change
8002 after the paper folder motor is driven for 3
sensor (PI4S)
sec.
Saddle guide error
The guide HP sensor fails to be ON after the
guide motor is driven for 0.455 sec.
Saddle guide error
The HP sensor fails to be OFF after the guide
E5F3- The adjuster plate HP sensor fails to be ON Replace the jog motor (M5S), Replace
8001 after the jog motor is driven for 0.5 sec. (for the adjuster plate HP sensor (PI5S)
1.67 sec. during initial operation)
E5F3- Replace the jog motor (M5S), Replace
The adjuster plate HP sensor fails to be OFF
8002 the adjuster plate HP sensor (PI5S)
after the jog motor is driven for 1 sec.
8001 the stitcher motor (rear) rotates in the
MS5S)
8002 the stitcher motor (rear) rotates for 0.5 sec. or
MS5S)
more.
E5F5- Saddle front side staple error Replace the stitcher motor (front, M7S),
208
The stitching HP sensor fails to be ON after

8001 the stitcher motor (front) rotates in the
MS7S)
8002 the stitcher motor (front) rotates for 0.5 sec.
MS7S)
or more.
8001 be ON after the paper pressure plate motor is
driven for 0.3 sec. or more.
8002 be OFF after the paper pressure plate motor
is driven for 80ms or more.

Replace the paper
E5F6-
The number of detection pulses for the paper pressure (M8S), Replace the paper
8003
plate motor clock sensor is below the specific level. pressure plate motor clock
sensor (PI1S)
Replace the paper
8004 OFF after the paper pressure plate motor is driven for
80ms or more.
edge sensor (PI15S)
Replace the paper
8005 ON after the paper pressure plate motor is driven for 0.3
sec. or more.
edge sensor (PI15S)
Saddle connector error Disconnect and then
E5F8-
Disconnection of the guide HP sensor connector is connect the guide HP
8001
detected. sensor (PI13S) connector
Disconnect and then
Disconnection of the paper pressure plate HP sensor
connector is detected.
(PI14S) connector
Disconnect and then
E5F8-
Disconnection of the paper pressure plate leading edge pressure plate leading
8003
sensor connector is detected. edge sensor (PI15S)
connector
E5F9- Saddle switch error Replace the inlet cover
209
Open of the inlet cover is detected for 1 sec. or more after

the host machine starts initial rotation/printing while the
the front cover switch
following sensors detect their covers closed. - Inlet cover
sensor (PI9S) - Front cover open/close sensor (PI2S) -
Delivery cover sensor (PI3S) Or, the front cover switch
(MS3S)
(MS2S) or the delivery cover switch (MS3S) is open.
Saddle switch error
Open of the front cover switch is detected for 1 sec. or Replace the front cover
E5F9- more after the host machine starts initial rotation/printing switch (MS2S), Replace
8002 while the following sensors detect their covers closed. - the delivery cover switch
Inlet cover sensor (PI9S) - Front cover open/close sensor (MS3S)
(PI2S) - Delivery cover sensor (PI3S)
Saddle switch error
Open of the delivery cover switch is detected for 1 sec. or
more after the host machine starts initial rotation/printing
while the following sensors detect their covers closed. -
Inlet cover sensor (PI9S) - Front cover open/close sensor
(PI2S) - Delivery cover sensor (PI3S) - Delivery cover
(MS3S)
switch (MS3S)
E601- Abnormality of image memory
Replace the SDRAM
0000 Communication error of the image memory (SDRAM)
E604-
Memory capacity required for a model fails to be Add on the SDRAM
0000
recognized.
Add on the SDRAM
The image memory of larger than 1.5GB is installed (at
0002 or less.
activation)
Add on the SDRAM

Add on the SDRAM
0768 Memory is faulty/insufficient (768MB
is required)
Add on the SDRAM
E604- The image memory (SDRAM) is Add on the SDRAM
1536 faulty/insufficient
210
Memory is faulty/insufficient
hard disk
E609-
At start-up, temperature of the HDD Replace the HDD
0008
fails to reach the specific level within
hard disk
E609- During recovery from sleep mode,
Replace the HDD
0009 temperature of the HDD is below the
specific level within the specific
period of time.
Failure in the hard disk cryptographic
E610
key
Error in repeat of reboot due to fault
of SRAM, etc.
E611- SRAM information is broken, job Clear SRAM to delete the shutdown assurance
0000 information stored in SRAM cannot job.
be read and reboot is repeated at
recovery from power-off
Check on connection between the FAX board and
E674 FAX board communication error the main controller PCB, Replace the FAX board,
Replace the main controller PCB
Check on connection of the cable, Re-install the
external controller system. Connect an
E677 Abnormality of the external controller appropriate controller, Re-install the external
controller system. Check on connection of the
cable, Re-install the external controller system
E710- IPC initialization error Check the connection of cable, Replace the DC
0000 Error in initialization of IPC chip controller PCB
E710-
The status fails to be ready within 3 Check on connection of the cable
0001
sec after the IPC chip starts up.
E711- Error is set to the error register of the
ADF controller PCB, Replace the reader controller
0001 IPC chip 4 times or more within 1.5
PCB
sec
Communication error between the
E713- finisher and the printer
finisher controller PCB, Replace the DC controller
0000 Communication between the finisher
PCB
and the copier stops.
E716- pedestal, 2 / 3 delivery unit Check cable connection, replace pedestal PCB,
0000 Error in data communication with replace DC controller PCB
cassette pedestal
211

E716- pedestal, 2 / 3 delivery unit Check cable connection, replace 2 / 3 delivery unit
0001 Error in data communication with 2 / PCB, replace DC controller PCB
3 delivery unit
NE controller
E717- The NE controller connected
0001 before the power is turned off
>ERR
fails to be recognized at power-
on.
E717- NE controller
0002 A break in the IPC, IPC
>ERR
communication fails to recover
E719 error: In service mode COPIER>FUNCTION>CLEAR
coin vender/card reader
>ERR
E730 PDL error Reset PDL, Turn OFF and back ON the main power
Check on connection of the UFR PCB , Replace the
E731 UFR PCB error
UFR PCB, Replace the main controller PCB
Check on connection between the reader controller
PCB and the main controller PCB, Check on the
reader power supply
E732- COPIER > OPTION > BODY > SCAN TYPE, then
8888 make the scan type setting as below. 0 for CIS model
model is detected.
reader 1 for CCD model reader
Main power OFF/ON
(not error).
E733-
The printer fails to be detected and the main controller PCB, Check on the printer
0000
at start-up. power supply
E733-
Abnormality of the Ethernet and the main controller PCB, Check on the printer
0001
board power supply
E740
E743- DDI communication error Disconnect and then connect the reader
0000 (Reader side detection) communication cable connector, Replace the reader
The reader controller PCB controller PCB, Replace the main controller PCB
detects communication error
212
between the main controller

PCB and the reader controller
PCB.
E744 Language file/BootROM error Upgrade the version of the Language file

Main controller PCB error (Image Turn the main power off and turn it back on.
E747 processing ASIC or memory Disconnect and connect the main controller
control/communication control ASIC) PCB Replace the main controller PCB (Main).
Disconnect and then connect the main
controller PCB (Sub SJA/ PDRM-EF-A/RO-A),
Clean the terminal, Replace the main
Main controller PCB error (Image
controller PCB (Sub SJ-A/PDRM-EF-A/RO-A),
E748 processing ASIC or memory
Disconnect and then connect the open
interface PCB, Clean the terminal, Replace the
open interface PCB, Replace the main
Turn OFF and back ON the main power to
Restart in accordance with a change of
E749 recover. Recovered by turning the main power
the product configuration
OFF / ON
0000 fan, replace it
detected
Stop of power supply cooling fan 2 was
0001 fan 2, replace it
detected
E804- Check on connection of the controller fan,
0004 Replace the controller fan
Fan error
E805- continuously while the exhaust fan Check on connection of the exhaust fan (front),
0001 (front) is driven. Disconnection of the Replace the exhaust fan (front)
E805- Fan error Check on connection of the exhaust fan (rear),
0002 Lock fails to be detected for 5sec Replace the exhaust fan (rear)
continuously while the exhaust fan
(rear) is driven. Disconnection of the
213

E806- Check the connection of delivery adhesive fan,
0001 replace it
detected
E806- The drop of connector of delivery Check the connection of delivery adhesive fan,
0002 adhesive fan / the disconnection was replace it
detected
E806- Check the connection of secondary transfer
Error in secondary transfer exhaust fan
0003 exhaust fan, replace it
was detected
E807- Check the connection of fan (front) of process
Error in fan (front) of process cartridge
was detected
E807- Check the connection of fan (rear) of process
Error in fan (rear) of process cartridge
was detected
E808- Replace low-voltage power supply PCB,
(error in zero cross)
0000 replace DC controller PCB
E811- Check the connection of drum unit, replace it
Error in blowout of fuse for detection of
0000 Replace DC driver PCB
new drum unit (process cartridge)

E811-
Error in blowout of fuse for detection of new drum unit, replace it Replace DC driver
0001
unit (process cartridge) PCB
Fan shutter error
- Replace the fan shutter motor -
Fan shutter open/close operation Error Abnormal
Replace the fan shutter position
E840- rotation of the fan shutter motor Defect of the fan
sensor - Replace the fan shutter
0000 shutter position sensor Defect of the fan shutter
home position sensor - Replace
home position error Defect of the DC controller
the DC controller PCB
PCB
Error in the waste toner shutter
When the output of the waste toner shutter opening
- Check that the drum unit is
E990- and shutting detection sensor doesn't become "H"
properly installed - Replace the
0000 when it WMUPR period after the sleep returns after
waste toner shutter sensor
eight hours or more pass, the door opening and
shutting is detected or main power switch turns on.
Canon iR Advance C2230 Trouble Error Codes List

214

1. Check failure between the DC Controller PCB
(UN09/J12) and the Fixing Assembly
(UN37/J123,UN13/J13) (trapped cable, open circuit,
connector disconnection). -> Replace the part in the case
Main Thermistor high
of trapped cable/open circuit 2. Disconnect the connector
of DC Controller PCB (UN09/J12) and start the host
E001- Main Thermistor 2 detected
machine to check the reading value of the following:
0001 a temperature of 230 deg C
service mode > COPIER > DISPLAY > ANALOG > FIX-C
or higher for 0.1 sec or
=> When the value is 40 deg C or higher 3-1. Replace
longer.
the DC Controller PCB (UN09) => When the value is
Center Thermistor high Replace the part in the case of trapped cable/open circuit
E001- Main Thermistor 1 detected (UN09/ J12) and start the host machine to check the
0002 a temperature of 283 deg C reading value of the following: service mode > COPIER >
or higher for 0.1 sec or DISPLAY > ANALOG > FIX-E => When the value is 40
E001- Edge Thermistor high Fixing Assembly error, Fixing temperature detection error
Sub Thermistor 2 detected a J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
temperature of 283 deg C or (trapped cable, open circuit, connector disconnection). ->
215

Center Thermistor high
Main Thermistor 1 hardware
signal is continued for 1 sec
DISPLAY > ANALOG > FIX-E => When the value is 40
or longer.
Edge Thermistor high Replace the part in the case of trapped cable/open circuit
E001- Sub Thermistor 1 hardware (UN09/ J12) and start the host machine to check the
0006 error detection signal is reading value of the following: service mode > COPIER >
continued for 1 sec or DISPLAY > ANALOG > FIX-E2 => When the value is 40
E001- Edge Thermistor high Fixing Assembly error, Fixing temperature detection error
Sub Thermistor 2 hardware J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
error detection signal is (trapped cable, open circuit, connector disconnection). ->
continued for 1 sec or Replace the part in the case of trapped cable/open circuit
longer. 2. Disconnect the connector of DC Controller PCB
DISPLAY > ANALOG > FIX-C Check the reading value
of the following: service mode > COPIER > DISPLAY >
ANALOG > FIX-E3 => When the value is 40 deg C or
216
higher 3-1. Replace the DC Controller PCB (UN09) =>

When the value is lower than 40 deg C 3-2. Replace the
Fixing Assembly NOTE: After performing the above
Displacement detection Replace the part in the case of trapped cable/open circuit
The temperature difference 2. Disconnect the connector of DC Controller PCB
between the Sub Thermistor (UN09/ J12) and start the host machine to check the
E001-
1 (TH3) and the Sub reading value of the following: service mode > COPIER >
0008
Thermistor 2 (TH4) DISPLAY > ANALOG > FIX-E2,FIX-E3 => When the
remained 45 deg C or more value of either one is 40 deg C or higher 3-1. Replace the
for 1 second or more. DC Controller PCB (UN09) => When the both values are
1. Check the location for voltage of the Fixing Assembly
-> Replace with a correct Fixing Assembly for the
location in the case of mismatching. 2. Check the
location for voltage of the AC Driver PCB (UN14) ->
Replace with a correct AC Driver PCB (UN14) for the
Detection of abnormal location in the case of mismatching. 3. Check failure
temperature increase between the AC Driver PCB (UN14/J103) and the Fixing
E002-
Fixing Assembly error, Assembly (UN37/J123, UN13/J13). (trapped cable, open
0006
Fixing temperature detection circuit, connector disconnection) -> Replace the part in
error the case of trapped cable/open circuit 4. Replace the AC
Driver PCB (UN14) 5. Replace the Fixing Assembly 6.
Replace the DC Controller PCB (UN09) NOTE: After
CLEAR > ERR
detection
seconds.
E003- Thermistor open circuit Fixing Assembly error, Fixing temperature detection error
0002 detection 1. Check failure between the DC Controller PCB (UN09/
In the period from initial J12) and the Fixing Assembly (UN37/ J123, UN13/ J13)
rotation to printing, Main (trapped cable, open circuit, connector disconnection). ->
Thermistor 2 detected a Replace the part in the case of trapped cable/open circuit
217

seconds.
detection
seconds.
detection
seconds.
Main Thermistor 2 low Fixing Assembly error, Fixing temperature detection error
E003-
0005
seconds. error: COPIER > FUNCTION > CLEAR > ERR
Center Thermistor low Fixing Assembly error, Fixing temperature detection error
E003-
0006
second. error: COPIER > FUNCTION > CLEAR > ERR

E003- Edge Thermistor low temperature Fixing Assembly error, Fixing temperature
0007 detection at printing detection error 1. Check failure between the DC
In the period from printing to last Controller PCB (UN09/ J12) and the Fixing
rotation, Sub Thermistor 1 Assembly (UN37/ J123, UN13/ J13) (trapped cable,
detected a temperature of 80 deg open circuit, connector disconnection). -> Replace
218
the part in the case of trapped cable/open circuit 2.

Replace the Fixing Assembly 3. Replace the DC
C or lower for more than 1 Controller PCB (UN09) NOTE: After performing the
second. above remedy work, go through the following to
clear the error: COPIER > FUNCTION > CLEAR >
ERR
Fixing Assembly error, Fixing temperature
detection error 1. Check failure between the DC
Edge Thermistor low temperature Controller PCB (UN09/ J12) and the Fixing
detection at printing Assembly (UN37/ J123, UN13/ J13) (trapped cable,
In the period from printing to last open circuit, connector disconnection). -> Replace
E003-
rotation, Sub Thermistor 2 the part in the case of trapped cable/open circuit 2.
0008
detected a temperature of 80 deg Replace the Fixing Assembly 3. Replace the DC
C or lower for more than 1 Controller PCB (UN09) NOTE: After performing the
second. above remedy work, go through the following to
clear the error: COPIER > FUNCTION > CLEAR >
ERR
Fixing Relay PCB welding
E004- detection error Electrical trouble with abnormal fixing safety circuit
0001 Zero cross interruption although relay Replace the AC Driver PCB (UN14)
relay is not ON.
detection circuit (abnormal small Driver PCB (UN14/ J122) and the DC Controller
detection circuit (Less than the case of trapped cable/open circuit 2. Replace the
detection circuit (abnormal large Driver PCB (UN14/ J122) and the DC Controller
detection circuit (More than the case of trapped cable/open circuit 2. Replace the
E009- Fixing Film Unit engagement / Possible cause is overload or rotation failure of the
0000 disengagement error motor due to an electrical trouble 1. Check if the
There is no change in the result of Fixing Assembly is installed. 2. Remove and
detection by the Fixing Pressure reinstall the Fixing Assembly 3. Check the gear 4.
Release Sensor even after five Replace the Fixing Assembly 5. Check the
seconds elapsed after harness/connector between the DC Controller PCB
counterclockwise rotation of the (UN09/ J210) and the Fixing Motor (M17). 6. Check
Fixing Motor started. the harness/connector between the DC Controller
PCB (UN09/ J12) and the Fixing Pressure Release
Sensor (PS24) 6. Check conduction of FU1153 in
the AC Driver PCB (UN14) => Replace the AC
219
Driver PCB (UN14) in the case of disconnection. 7.

Replace the Fixing Motor (M17) 8. Replace the DC
motor due to an electrical trouble 1. Check the
Main Drive Unit (turn the unit by hand to see if it
rotates) Replace the Main Drive Unit when the unit
failed to rotate When the unit rotates 2. Check
failure of the harness between the ITB Motor (M02/
ITB Motor startup error
J6027) and the DC Controller PCB (UN09/ J210W)
(trapped cable, open circuit, connector
disconnection) 3. Check conduction of the fuse
be OK.
(FU4) in the DC Controller PCB (UN09) When the
fuse is not blown out 4-1. Replace the ITB Motor
(M02) 5-1. Replace the DC Controller PCB (UN09)
6-1. Replace the Main Drive Unit When the fuse is
blown out 4-2. Replace the DC Controller PCB
(UN09)
E010-
ITB Motor speed error (trapped cable, open circuit, connector
0002
(UN09)
ITB Motor lock detection
(trapped cable, open circuit, connector
0003 from the startup, signal is not
received.
(UN09)
E012- CL Drum Motor speed error Possible cause is overload or rotation failure of the
220

failure of the harness between the Motor (M04/
Within a specified period of time J6025) and the DC Controller PCB (UN09/ J210W)
0001 from the startup, the speed fails to (trapped cable, open circuit, connector
be OK. disconnection) 3. Check conduction of the fuse
fuse is not blown out 4-1. Replace the Drum Motor
When the fuse is blown out 4-2. Replace the DC
failure of the harness between the Motor (M04/
E012- J6025) and the DC Controller PCB (UN09/ J210W)
CL Drum Motor speed error
0002 (trapped cable, open circuit, connector
CL Drum Motor lock detection failure of the harness between the Motor (M04/
E012- Within a specified period of time J6025) and the DC Controller PCB (UN09/ J210W)
0003 from the startup, the speed fails to (trapped cable, open circuit, connector
be OK. disconnection) 3. Check conduction of the fuse
E014- Fixing Motor startup error Possible cause is overload or rotation failure of the
0001 Within a specified period of time motor due to an electrical trouble 1. Check if the
from the startup, the speed fails to Fixing Assembly is installed. 2. Remove and
be OK. reinstall the Fixing Assembly 3. Check the gear 4.
conduction of FU1153 in the AC Driver PCB
221
(UN14) =>Replace the AC Driver when the fuse is

blown out 7. Replace the Fixing Motor (M17) 8.
E014-
Fixing Motor speed errorond. harness/connector between the DC Controller PCB
0002
conduction of FU1153 in the AC Driver PCB
(UN14) =>Replace the AC Driver when the fuse is
blown out 7. Replace the Fixing Motor (M17) 8.

specified value or lower at Drum Unit Relay PCB (Y) (UN26). 5. Replace the Drum
initialization.
specified value or higher at Drum Unit Relay PCB (Y) (UN26). 5. Replace the Drum
initialization.
E020- ATR Sensor (Y) error or 1. Check if the Drum Unit (Y) is installed. 2. Check the
0040 toner supply error Drum Unit Relay PCB (Y) (UN26) 3. Check the Drum Unit
Unable to adjust the control Memory PCB (Y) (UN30) 4. Check the harness/connector
voltage at the time of ATR between the DC Controller PCB (UN09/ J25) and the
222

toner supply error
Sensor error
0050 (Y) 8.Replace the Registration Patch Sensor Unit 9
patch detection
(UN09)
PCB (UN09/ J21) and the Primary Charging High Voltage
PCB (UN09/ J21, J22) and the Developing High Voltage
PCB (UN09/ J19) and the Auxiliary High Voltage PCB
E020- (UN08/J461, J462) Between the DC Controller PCB
Sensor error
0060 (J205) and the Primary Transfer High Voltage PCB
(UN04/J1001) 4. Replace the Drum Unit (Y) 5. Replace
patch detection
E020- Patch Sensor error 1. Turn OFF and then ON the power. 2.Replace the ITB
0070 The Patch Sensor could not Unit.
223

or the ITB Unit)
toner supply error
specified value or lower.
toner supply error
specified value or higher.
toner supply error
T/D ratio detected by the
ATR Sensor (Y) (UN39) is
00B0 between the DC Controller PCB (UN09/ J25) and the
equal to or higher than the
specified value (high
density)
toner supply error Possible cause: overload with the motor or motor failure
Error in detected delta T/D 1. Check conduction with FU2 on the DC Controller PCB
E020- ratio T/D ratio detected by (UN09) 2. Check the harness/connector between the DC
00B1 the ATR Sensor (Y) (UN39) Controller PCB (UN09/ J23) and PS06. 3. Replace the
is equal to or lower than the DC Controller PCB (UN09) 4. Check the Hopper Unit (Y)
specified value (light 5. Replace the Hopper Unit (Y).
density)
toner supply error
initialization.
toner supply error
initialization.
E020- ATR Sensor (M) error or 1. Check if the Drum Unit (M) is installed. 2. Check the
0140 toner supply error Drum Unit Relay PCB (M) (UN27). 3. Check the Drum
Unable to adjust the control Unit Memory PCB (M) (UN31). 4. Check the
224

Sensor (M) initialization 5. Replace the Drum Unit (M). 6. Replace the DC
E020-
0141
Sensor (M) initialization. 5. Replace the Drum Unit (M). 6. Replace the DC

Sensor error
0150 (M) 8.Replace the Registration Patch Sensor Unit 9
patch detection
(UN09)
0160 created correctly or Patch contact point with dry wiping or air blower. 3. Check the
Sensor error harness/connector between the DC Controller (UN09)
High density for the target at and the High Voltage PCB. Between the DC Controller
patch detection PCB (UN09/ J21) and the Primary Charging High
(M) 5. Replace the Registration Patch Sensor Unit 6.
225

Patch Sensor error
0170 Unit.
or the ITB Unit)
E020-
0190
specified value or lower. 5. Replace the Drum Unit (M). 6. Replace the DC
E020-
0191
specified value or higher. 5. Replace the Drum Unit (M). 6. Replace the DC
ATR Sensor (M) error or 1. Check if the Drum Unit (M) is installed. 2. Check the
toner supply error Drum Unit Relay PCB (M) (UN27). 3. Check the Drum
The T/D ratio detected by Unit Memory PCB (M) (UN31). 4. Check the
E020-
the ATR Sensor (M) (UN40) harness/connector between the DC Controller PCB
01B0
is equal to or higher than the (UN09/ J25) and the Drum Unit Relay PCB (M) (UN27).
specified value (high 5. Replace the Drum Unit (M). 6. Replace the DC
Error in detected delta T/D conduction with FU2 on the DC Controller PCB (UN09)
E020- ratio The T/D ratio detected 2. Check the harness/connector between the DC
01B1 by the ATR Sensor (M) Controller PCB (UN09/J24) and PS07. 3. Replace the
(UN40) is equal to or lower DC Controller PCB (UN09) 4. Check the Hopper Unit (M)
than the specified value 5. Replace the Hopper Unit (M).
(light density)
toner supply error
initialization.
E020- ATR Sensor (C) error or 1. Check if the Drum Unit (C) is installed. 2. Check the
0230 toner supply error Drum Unit Relay PCB (C) (UN28) 3. Check the Drum
226

The average of ATR
reference value is the
initialization.
E020-
0240
E020-
0241
Sensor error
0250 (C) 8.Replace the Registration Patch Sensor Unit 9
patch detection
(UN09)
227

(C) 5. Replace the Registration Patch Sensor Unit 6.
E020-
0290
specified value or lower. 5. Replace the Drum Unit (C). 6. Replace the DC
E020-
0291
specified value or higher. 5. Replace the Drum Unit (C). 6. Replace the DC

ATR Sensor (C) error or 1. Check if the Drum Unit (C) is installed. 2. Check the
toner supply error Drum Unit Relay PCB (C) (UN28) 3. Check the Drum
The T/D ratio detected by Unit Memory PCB (C) (UN32) 4. Check the
E020-
the ATR Sensor (C) (UN41) harness/connector between the DC Controller PCB
02B0
is equal to or higher than the (UN09/ J25) and the Drum Unit Relay PCB (C) (UN28).
specified value (high 5. Replace the Drum Unit (C). 6. Replace the DC
02B1 by the ATR Sensor (C) PCB (UN09/J24) and PS08. 3. Replace the DC
(UN41) is equal to or lower Controller PCB (UN09) 4. Check the Hopper Unit (C). 5.
than the specified value Replace the Hopper Unit (C).
(light density)
E020- ATR Sensor (Bk) error or 1. Check if the Drum Unit (Bk) is installed. 2. Check the
0320 toner supply error Drum Unit Relay PCB (Bk) (UN29) 3. Check the Drum
Error in detected TD ratio. Unit Memory PCB (Bk) (UN33) 4. Check the
The average of ATR harness/connector between the DC Controller PCB
reference value is the (UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
specified value or lower at 5. Replace the Drum Unit (Bk). 6. Replace the DC
the time of ATR Sensor (Bk) Controller PCB (UN09)
228
initialization.
toner supply error
initialization.
E020-
0340
E020-
0341
Sensor error
0350 (Bk) 8.Replace the Registration Patch Sensor Unit 9
patch detection
(UN09)
229

(Bk) 5. Replace the Registration Patch Sensor Unit 6.
E020-
0390
specified value or lower. 5. Replace the Drum Unit (Bk). 6. Replace the DC
E020-
0391
specified value or higher. 5. Replace the Drum Unit (Bk). 6. Replace the DC
ATR Sensor (Bk) error or 1. Check if the Drum Unit (Bk) is installed. 2. Check the
toner supply error Drum Unit Relay PCB (Bk) (UN29) 3. Check the Drum
The T/D ratio detected by Unit Memory PCB (Bk) (UN33) 4. Check the
E020-
the ATR Sensor (Bk) (UN42) harness/connector between the DC Controller PCB
03B0
is equal to or higher than the (UN09/ J25) and the Drum Unit Relay PCB (Bk) (UN29).
specified value (high 5. Replace the Drum Unit (Bk). 6. Replace the DC
03B1 by the ATR Sensor (Bk) PCB (UN09/J26) and PS09 3. Replace the DC Controller
(UN42) is equal to or lower PCB (UN09) 4. Check the Hopper Unit (Bk). 5. Replace
than the specified value the Hopper Unit (Bk).
(light density)
E020- Abnormal Y color patch 1. Clean the scanner’s window. 2. Use your hand to
1050 reading value check if the shutter of the Registration Patch Sensor Unit
Dark patch although setting can be open. 3. Check if the window of the Patch Sensor
0 for the patch level (UN43/ UN44) is soiled. 4. Check scar on the ITB. 5.
230

(Y) 8.Replace the Registration Patch Sensor Unit 9
(UN09)
Abnormal Y color patch Controller PCB (UN09/ J19) and the Auxiliary High
E020- reading value Voltage PCB (UN08/J461, J462) Between the DC
1060 Light patch although setting Controller PCB (J205) and the Primary Transfer High
7 for patch level Voltage PCB (UN04/J1001) 4. Replace the Drum Unit
(Y) 5. Replace the Registration Patch Sensor Unit 6.
Abnormal M color patch DC Controller PCB (UN09/J12) and the Patch Sensors
1150 Dark patch although setting (M) 8.Replace the Registration Patch Sensor Unit 9
(UN09)
231

Abnormal M color patch (UN07/ J451, J452) Between the DC Controller PCB
fit in the target between (UN04/J1001) 4. Replace the Drum Unit (M) 5. Replace
1. Clean the scanner’s window. 2. Use your hand to check
Abnormal C color patch
E020- reading value
(UN43/J4007, UN44, J4006). 7.Replace the Drum Unit (C)
8.Replace the Registration Patch Sensor Unit 9 Replace
the ITB Unit. 10. Check conduction of the fuses (FU5,
FU8) in the DC Controller PCB (UN09). 11. Replace the
Primary Transfer High Voltage PCB (UN04) 12. Replace
the Developing High Voltage PCB (UN07) 13. Replace the
E020- Abnormal C color patch 1. Check the patch shape. 2. Clean the high voltage
1260 reading value contact point with dry wiping or air blower. 3. Check the
Light patch although setting harness/connector between the DC Controller (UN09) and
7 for patch level (unable to the High Voltage PCB. Between the DC Controller PCB
fit in the target between (UN09/ J21) and the Primary Charging High Voltage PCB
550 and 640) (UN06/ J441, J442) Between the DC Controller PCB
(UN09/ J19) and the Auxiliary High Voltage PCB
232
(UN08/J461, J462) Between the DC Controller PCB

(J205) and the Primary Transfer High Voltage PCB
(UN04/J1001) 4. Replace the Drum Unit (C) 5. Replace
1. Clean the scanner’s window. 2. Use your hand to check
Abnormal Bk color patch
E020- reading value
(UN43/J4007, UN44, J4006). 7. Replace the Drum Unit
(Bk) 8.Replace the Registration Patch Sensor Unit 9
Replace the Replace the DC Controller PCB (UN09)
Abnormal Bk color patch (UN09/ J19) and the Auxiliary High Voltage PCB
E020- reading value (UN08/J461, J462) Between the DC Controller PCB
1360 Light patch although setting (J205) and the Primary Transfer High Voltage PCB
7 for patch level (UN04/J1001) 4. Replace the Drum Unit (Bk) 5. Replace
E021- CL Developing Motor Possible cause is overload or rotation failure of the motor
233

startup error rotates 2. Check failure of the harness between the
After 700 msec since the Developing Motor (M03/J6026) and the DC Controller
0001 startup, the speed failed to PCB (UN09/J210W) (trapped cable, open circuit,
be OK for 500 consecutive connector disconnection) 3. Check conduction of the fuse
msec. (FU7) in the DC Controller PCB (UN09) When the fuse is
CL Developing Motor lock
rotates 2. Check failure of the harness between the
detection
E021- Developing Motor (M03/J6026) and the DC Controller
Since the startup, the FG
0003 PCB (UN09/J210W) (trapped cable, open circuit,
signal failed to be turned
connector disconnection) 3. Check conduction of the fuse
ON for 300msec.
(FU7) in the DC Controller PCB (UN09) When the fuse is
Assembly, or the value of ATR Sensor (Y) (UN39) failed
Developing screw rotation Drum Unit (Y) and check no damage. (Replace the Drum
detection Unit (Y) if defective) 2. Lift the pressure lever after the
E021- Error in the difference Drum Unit (Y) is pushed all the way in. 3. Check failure of
0020 between the maximum and the harness between the Drum Unit (Y) and the DC
Sensor (Y) detection value. connector disconnection) 4.Check the Drum Unit Relay
PCB (Y) (UN26) (Soil/ deformation/ damage) 5. Check the
Drum Unit Memory PCB (M) (UN30) (Soil/ damage)
6.Replace the Drum Unit (Y) 7. Replace the DC Controller
Error in the difference Assembly, or the value of ATR Sensor (M) (UN40) failed
between the maximum and to be read due to an electrical trouble. 1. Remove the
the minimum of ATR Drum Unit (M) and check no damage. (Replace the Drum
Sensor (M) detection value. Unit (M) if defective) 2. Lift the pressure lever after the
Drum Unit (M) is pushed all the way in. 3. Check failure of
the harness between the Drum Unit (M) and the DC
PCB (M) (UN27) (Soil/ deformation/ damage) 5. Check
the Drum Unit Memory PCB (M) (UN31) (Soil/ damage)
234
6.Replace the Drum Unit (M) 7. Replace the DC Controller

Assembly, or the value of ATR Sensor (C)(UN41) failed to
be read due to an electrical trouble. 1. Remove the Drum
Developing screw rotation Unit (C) and check no damage. (Replace the Drum Unit
detection (C) if defective) 2. Lift the pressure lever after the Drum
E021- Error in the difference Unit (C) is pushed all the way in. 3.Check failure of the
0220 between the maximum and harness between the Drum Unit (C) and the DC Controller
the minimum of ATR PCB (UN09/J25) (trapped cable, open circuit, connector
Sensor (C) detection value. disconnection) 4.Check the Drum Unit Relay PCB (C)
(UN28) (Soil/ deformation/ damage) 5.Check the Drum
Unit Memory PCB (C) (UN32) (Soil/ damage) 6.Replace
the Drum Unit (C). 7. Replace the DC Controller PCB
(UN09). 8. Replace the Main Drive Unit
Assembly, or the value of ATR Sensor (Bk) (UN42) failed
to be read due to an electrical trouble 1. Remove the
Developing screw rotation
Drum Unit (Bk) and check no damage. (Replace the Drum
detection
Unit (Bk) if defective) 2. Lift the pressure lever after the
Error in the difference
E021- Drum Unit (Bk) is pushed all the way in. 3. Check failure
between the maximum and
0320 of the harness between the Drum Unit (Bk) and the DC
the minimum of ATR
Sensor (Bk) detection
value.
PCB (Bk) (UN29) (Soil/ deformation/ damage) 5. Check
the Drum Unit Memory PCB (Bk) (UN33) (Soil/ damage)
6.Replace the Drum Unit (Bk). 7. Replace the DC
Controller PCB (UN09). 8. Replace the Main Drive Unit
Error in the Shutter Motor or the Laser Shutter Sensor
1.COPIER > FUNCTION > PART-CHK > MTR; move M05
Error in detection of When it works 2-1. Check the harness between the DC
abnormal opening/closing Controller (UN09/ J11) and the Laser Shutter Sensor
of the Laser Shutter (PS05) 3-1. Check condition of the Laser Shutter 4-1.
E022- At the Dustproof Shutter Check the Laser Shutter Sensor (PS05) in the Main Drive
0000 open/close control, the 5-1. Replace the Main Drive When it does not work 2-2.
sensor fails to detect Check the harness between the DC Controller (UN09/
although the specified time J31) and the Developing Disengagement Motor (M05) 3-
has passed. 2. Check conduction of the fuse (FU6) in the DC
Controller (UN09) 4-2. Replace the Laser Shutter Motor
(M05) 5-2. Replace the Main Drive
Possible cause: overload with the motor or motor failure 1.
Check conduction with FU2 on the DC Controller PCB
Toner Supply Motor (Y)
(UN09) 2. Check the harness/connector between the DC
Controller PCB (UN09/ J23) and PS06. 3. Replace the DC
0000 Failed to detect rotation
Controller PCB (UN09) Check the harness toward the
sensor 4. Check the Hopper Unit (Y) 5. Replace the
Hopper Unit (Y).
235
Overload of the motor or motor failure 1. Check if the

Toner Bottle (Y) is installed 2. Check the
Toner Container Motor (Y)
(UN09) and the Toner Container Motor (Y) (M07) 3.
0010 Error in the current value
Check conduction of FU1 in the DC Controller PCB
(UN09) 4. Replace the DC Controller PCB (UN09) 5.
Replace the Hopper Unit (Y)
with Toner Container Motor
(Y)FET
E025-
Error in element in the DC 1.Replace the DC Controller PCB (UN09)
0020
Controller PCB Error in the
current value after turning
OFF the motor.

Motor (Y) GND element in the DC Controller PCB 1. Check the harness
E025-
0030
motor, the current value Container Motor (Y) (M07) 2. Replace the DC Controller
is a certain value or PCB (UN09) 3. Replace the Hopper Unit (Y)
lower.
Toner Supply Motor (M)
lock detection
with FU2 on the DC Controller PCB (UN09) 2. Check the
The Rotation Sensor
0100 (UN09/J24) and PS07. 3. Replace the DC Controller PCB
although 5 sec has
(UN09) 4. Check the Hopper Unit (M). 5. Replace the
Hopper Unit (M).
was turned ON
Bottle (M) is installed 2. Check the harness/connector
(M) lock detection
0110 Container Motor (M) (M09) 3. Check conduction of FU1 in
motor.
PCB (UN09) 5. Replace the Hopper Unit (M)
Motor (M)FET
E025- Error in element in the DC Controller PCB 1.Replace the DC
0120 Controller PCB (UN09)
E025- Detection of short-circuit Short-circuit failure of the Toner Bottle Motor or error in
0130 with Toner Container element in the DC Controller PCB 1. Check the harness
Motor (M) GND between the DC Controller (UN09/J24) and the Toner
236
After turning ON the

motor, the current value Container Motor (M) (M09) 2. Replace the DC Controller
is a certain value or PCB (UN09) 3. Replace the Hopper Unit (M)
lower.
Toner Supply Motor (C)
lock detection Overload of the motor or motor failure 1. Check conduction
After turning ON the of FU9 on the DC Controller PCB (UN09). 2. Check the
E025- motor, the rotation harness/connector between the DC Controller PCB
0200 sensor does not detect (UN09/J24) and PS08. 3. Replace the DC Controller PCB
although a specified (UN09) 4. Check the Hopper Unit (C). 5. Replace the
period of time has Hopper Unit (C).
passed.
Bottle (C) is installed 2. Check the harness/connector
(C) lock detection
0210 Container Motor (C) (M11) 3. Check conduction of FU3 in
motor.
PCB (UN09) 5. Replace the Hopper Unit (C)
Motor (C)FET
E025- Error in element in the DC Controller PCB 1.Replace the DC
0220 Controller PCB (UN09)
Motor (C) GND element in the DC Controller PCB 1. Check the harness
E025-
0230
motor, the current value Container Motor (C) (M11) 2. Replace the DC Controller
is a certain value or PCB (UN09) 3. Replace the Hopper Unit (C)
lower.
Toner Supply Motor (Bk)
lock detection
of FU9 on the DC Controller PCB (UN09). 2. Check the
The Rotation Sensor
0300 (UN09/J26) and PS09 3. Replace the DC Controller PCB
although 5 sec has
(UN09) 4. Check the Hopper Unit (Bk). 5. Replace the
Hopper Unit (Bk).
was turned ON
Bottle (Bk) is installed 2. Check the harness/connector
(Bk) lock detection
E025- between the DC Controller PCB (UN09) and the B Toner
0310 Container Motor (Bk)(M13) 3. Check conduction of FU3 in
motor.
E025- Detection of short-circuit Error in element in the DC Controller PCB 1.Replace the DC
0320 with Toner Container Controller PCB (UN09)
Motor (Bk)FET
237

Motor (Bk) GND element in the DC Controller PCB 1. Check the harness
E025-
0330
motor, the current value Container Motor (Bk) (M13) 2. Replace the DC Controller
is a certain value or PCB (UN09) 3. Replace the Hopper Unit (Bk)
lower
ASSIST Counter failed to
work
E032-
Detection of short-circuit Check the cable (to see if it’s disconnected)
0001
with the Count Pulse
Signal
Error in Lift Motor or Lifter Sensor 1. While Cassette 1 is
removed, turn ON the power and then insert Cassette 1.
When there is operation sound of the motor 1-1. Check the
harness/connector between the DC Controller (UN09/J13)
and the Cassette 1 Lifter Sensor (PS12) 2-1. Check if the
Cassette 1 Lifter Sensor (PS12) is installed. 3-1. Extend the
Sensor Flag of the Cassette 1 Lifter Sensor (PS12) by
Cassette 1 Lifter error approx. 1.5 mm with Plastic Film, etc. 4-1. Check the
Unable to detect the lift- condition of the gear at the host machine side (to see if
E040-
up completion position there is missing or swing with the gear) 5-1. Replace the
0002
within 4.5 sec after lift-up Cassette 1 Lifter Sensor (PS12) 6-1. Replace the DC
was started Controller PCB (UN09) When there is no operation sound of
the motor 1-2. Check the harness/connector between the
DC Controller (UN09/J13) and the Cassette 1 Lifter Motor
(M14) 2-2. Check conduction of the fuse (FU2) of the DC
Controller (UN09) 3-2. Check the condition of the gear at the
host machine side (to see if there is something missing or
swing with the gear) 4-2. Check the Cassette 1 Lifter Motor
(M14) 5-2. Replace the DC

0000 abnormal Y charging AC or environment control error 1. COPIER > DISPLAY >
238

current value
500[uA] is detected
current value
500[uA] is detected
0001 abnormal M charging AC or environment control error 1. COPIER > DISPLAY >
239

current value
500[uA] is detected
current value
500[uA] is detected
0003 abnormal Bk charging AC or environment control error 1. COPIER > DISPLAY >
240

500[uA] is detected
abnormal Bk charging AC
current value
500[uA] is detected
Error in M primary transfer (UN09/J205) (open circuit, trapped cable, connector
E067-
0001
E067- Error in C primary transfer Error in the Primary Transfer High Voltage PCB, Error in
0002 abnormal detection the Primary Transfer Roller (ITB Unit) 1. Check failure of
When trying to apply the the harness between the Primary Transfer High Voltage
specified voltage of 1500 [V] PCB (UN04/J1001) and the DC Controller PCB
or higher (UN09/J205) (open circuit, trapped cable, connector
Check connection failure between the Primary Transfer
High Voltage PCB (UN04/J21) and the Primary Transfer
241
Roller (Check that the connection is free from open

the Primary Transfer Roller (ITB Unit) 1.Check failure of
Error in Bk primary transfer (UN09/J205) (open circuit, trapped cable, connector
E067-
0003
Replace the DC Controller PCB (UN09) 6. Replace the
Abnormal current is detected disconnection). -> Replace the harness if it is faulty
at the secondary transfer 2.Check connection failure between the Secondary
E069-
When 5 [uA] or smaller is Transfer High Voltage PCB (UN05/T1201) and the
0001
detected at the secondary Secondary Transfer Outer Roller (Check that the
transfer connection is free from open circuit or GND contact) 3.
Replace the Secondary Transfer High Voltage PCB
(UN05) 4. Replace the Secondary Transfer Outer Roller
5. Replace the ITB Unit 6. Replace the DC Controller
PCB (UN09) 7. Replace the Secondary Transfer Power
Supply Unit
Abnormal current is detected
at the secondary transfer
E069- Check connection failure between the Secondary
When 100 [uA] or larger is
0002 Transfer High Voltage PCB (UN05/T1201) and the
detected at the secondary
transfer
connection is free from open circuit or GND contact) ->
Replace the connection wire if it is faulty 3. Replace the
Secondary Transfer High Voltage PCB (UN05) 4.
Replace the Secondary Transfer Outer Roller 5. Replace
the ITB Unit 6. Replace the DC Controller PCB (UN09).
E074- Error in the primary transfer Error in the Primary Transfer Disengagement Solenoid,
0000 disengagement control Error in the Primary Transfer Disengagement Switch, or
242
the ITB Guide Rail error 1. Replace the ITB Unit 2.

Check the harness/connector between the DC Controller
PCB (UN09/J11) and the Primary Transfer
At the primary transfer
Disengagement Switch (SW01) 3. Check the
disengagement control, the
sensor fails to detect
(UN09/J11) and the Primary Transfer Disengagement
although the specified time
Solenoid (SL01) 4. Check conduction of FU6 on the DC
has passed.
Controller PCB (UN09) 5. Replace the ITB Guide Rail 6.
Replace the Main Drive 7. Replace the Fixing Drive 8.
The HP mark is at undetectable state, ITB Top Sensor
error, or error in the coupling between the ITB Unit and
the ITB Drive 1. Check if the ITB is driven. When the ITB
is driven 2-1. Check soil of the HP mark on the ITB Belt
3-1. Check if there is a scar at the edge of the ITB 4-1.
Use your hand to check if the shutter of the Registration
ITB rotation detection error
Patch Sensor Unit can be open 5-1. Check for soil on
The sensor fails to detect
the window of the Patch Sensor (UN43/ UN44) 6-1.
E074- although it passes through
FFFF the mark on the ITB for the
(SL02) COPIER > FUNCTION > PART-CHK > SL to
specified time (ITB is
move SL02 7-1. Check the harness/connector between
detected as not rotating)
the DC Controller PCB (UN09/J12) and the Patch
Sensor (UN43/J4007, UN44/ J4006) 8-1.Replace the
Registration Patch Sensor Unit 9-1 Replace the ITB
Unit. 10-1. Replace the DCON When the ITB is not
driven 2-2. Remove and then install the ITB Unit 3-2
Replace the ITB Unit. 4-2. Replace the Main Drive

BD error
BD fails to be ready in
5 sec
BD error
E100- Unable to complete in
Polygon Motor error 1. Replace the Laser Scanner Unit
0002 5 sec since the facet
correction was started
E100- BD error Scanner Motor movement error or BD signal error 1.COPIER >
0003 During the drive at the FUNCTION > PART-CHK > MTR; and move M01 When the
constant speed, the Scanner Motor (M01) moves 2-1. Check the flexible
BD cycle is cable/connector between the DC Controller PCB (UN09) and
243
the Laser Scanner Unit 3-1. Replace the Laser Scanner Unit 4-
1. Replace the DC Controller PCB (UN09) When the Scanner
mismatched by -/+
0.5% for 500
continuous msec
Scanner Motor error
E110- The signal fails to be 1 Error in control with the Laser Scanner Unit 1. Replace the
0003 at laser sequence Laser Scanner Unit
enable check
The patch by the registration detection is not correctly created,
or registration patch sensor error 1. Clean the dustproof glass.
2. Check density on the image visually. When the image
density is light 3-1. Clean the high voltage contact point with
dry wiping or air blower. 4-1. Replace the Drum Unit (If the
color showing abnormality can be identified from the image,
replace the Drum Unit for that color. otherwise, replace from
the Drum Unit (Y) in order) 5-1.Check the harness/connector
Registration detection between the DC Controller PCB (UN09) and the High Voltage
error PCB 6-1.Replace the High Voltage PCB. Primary Charging
E194- When the number of High Voltage PCB (UN06), Developing High Voltage PCB
0000 reading patterns fails (UN07), Auxiliary High Voltage PCB (UN08), Primary Transfer
to be the specified High Voltage PCB (UN04) 7-1 Replace the DCON When the
value image density is not light 3-2. Use your hand to check that the
CHK > SL to move SL02 7-2.Check the harness/connector
between the DC Controller PCB (UN09/J12) and the Patch
Sensor (UN43/J4007, UN44/ J4006) 8-2. Replace the
Registration Patch Sensor Unit 9-2 Replace the ITB Unit.
E194- Registration detection The last registration detection was not properly executed 1.
0001 error Clear the registration detection data
When there is an COPIER>FUNCTION>CLEAR>REG-CLR 2. Clean the window
image gap of 3.25[mm] of the scanner 3. Check density on the image visually. When
244
the image density is light 4-1. Clean the high voltage contact
point with dry wiping or air blower. 5-1. Replace the Drum Unit
(If the color showing abnormality can be identified from the
image, replace the Drum Unit for that color. otherwise, replace
from the Drum Unit (Y) in order) 6-1. Check the
harness/connector between the DCON and the High Voltage
PCB 7-1.Replace the High Voltage PCB. Primary Charging
High Voltage PCB (UN06), Developing High Voltage PCB
(UN07), Auxiliary High Voltage PCB (UN08), Primary Transfer
or larger. High Voltage PCB (UN04) 8-1 Replace the DCON When the
image density is not light 4-2.Use your hand to check that the
CHK > SL to move SL02 8-2. Check the harness/connector
between the DC Controller PCB (UN09) and the Patch Sensor
(UN43/J4007, UN44/J4006) 9-2. Replace the Registration
Patch Sensor Unit 10-2 Replace the ITB Unit.
Registration detection Connection failure between the DC Controller PCB (UN09) and
error the CB Controller PCB (UN11), error in the DC Controller PCB
There has been no (UN09), or error in the Controller PCB 1.Disconnect and then
E194-
command from CONT connect FFC (FFC 07) that is connected to the DC Controller
FFFF
although 1 min has PCB (UN09) and Main Controller PCB 2 (UN12) 2. Replace
passed since the start Main Controller PCB 2 (UN12) 3. Replace the DC Controller
of retry operation PCB (UN09)
E2PROM
Error in access to EEPROM mounted on the Laser Scanner. 1.
Disconnect and then connect the connector and Flat Cable of
0001 I2C communication
the Laser Scanner Unit. 2. Replace the Laser Scanner Unit.
error
EEPROM communication error in the DCON or the Drum Unit
E2PROM data retrieval 1. Check the harness/connector between the DC Controller
timeout PCB (UN09/J25) and the Drum Unit Relay PCB (UN26/4011,
Within 10 sec since the UN27/J4014, UN28/J4017, UN29/J4020) 2. Check the contact
E196-
power was turned ON, surface on the Drum Unit Relay PCB and the Drum Unit
0002
the E2PROM data Memory PCB (soil, damage, contact pressure) Y:UN26/UN30
cannot be developed M:UN27/UN31 C:UN28/UN32 Bk UN29/UN33 3. From Y Drum
to RAM Unit, install each Drum Unit accordingly at a time to identify
EEPROM communication error of the Drum Unit 1.Check the
E2PROM bus
(UN09/J25) and the Drum Unit Relay PCB (UN26/4011, UN27/
possession error
J4014, UN28/J4017, UN29/J4020) 2.Check the contact
E196- The operation of the
surface on the Drum Unit Relay PCB and the Drum Unit
0003 Drum Unit Memory
Memory PCB (soil, damage, contact pressure) Y:UN26/UN30
PCB is faulty and
M:UN27/UN31 C:UN28/UN32 Bk UN29/UN33 3. From Y Drum
cannot be recovered
Unit, install each Drum Unit accordingly at a time to identify
245
E2PROM
E196-
1B00
Command error
E2PROM
E196-
1B01
Command error
E2PROM
E196-
1B02
Command error

E196-
1B03
Command error
E196-
1B04
Command error
E196-
1BFF
Command error
1. Disconnect and then connect the flexible cable(Relay
PCB(PCB1)-Main Controller2 PCB(UN12)64Pin). 2.
Unit home position.
E202- Replace the flexible cable. 3. Replace the Scanner Unit
0001 HP sensor(SR1). 4. Replace the Scanner Motor (M1). 5.
Replace the Relay PCB(PCB1). 6.Replace the Main
forward.
E202- There is an error in the 1. Disconnect and then connect the flexible cable(Relay
0002 detection of the Scanner PCB(PCB1)-Main Controller2 PCB(UN12)64Pin). 2.
Unit home position. Replace the flexible cable. 3. Replace the Scanner Unit
The attempt to detect the HP sensor (SR1). 4. Replace the Scanner Motor (M1). 5.
home position fails when Replace the Relay PCB(PCB1). 6.Replace the Main
the Scanner Unit is moved Controller2 PCB(UN12)
246
back.
The light intensity of the
Scanner Unit is faulty. 1. Disconnect and then connect the flexible cable. 2.
E225- The light intensity of the Replace the flexible cable. 3. Replace the Scanner Unit.
0001 Scanner Unit during 4. Replace the Relay PCB(PCB1). 5. Replace the Main
shading is under the Controller2 PCB(UN12).
specified level.
1. Disconnect and then connect the power supply
E227- supply (24V) is faulty.
harness connector. 2. Replace the Power Supply
0001 At time of power-on, the
PCB(UN1).
24V port is off.
0002 At the start of a job, the 24V
PCB(UN1).
port is off.
E227- At the end of a job, the 24V
0003 port is off.
PCB(UN1).
0004 When a load is being
PCB(UN1).
driven, the 24V port is off.
Connection error between 1. Disconnect and then connect the FFC (FFC07) that is
E240- the DC Controller PCB and connected to the DC Controller PCB (UN09) and Main
0000 Main Controller PCB 2, or Controller PCB 2 (UN12) 2. Replace Main Controller PCB
error in Main Controller 2 (UN12) 3. Replace the DC Controller PCB (UN09)
PCB 2.
60 sec while waiting for a
pickup request
60 sec while waiting for an
image output request

E240-
After a paper jam, 60 sec has and Main Controller PCB 2 (UN12) 2. Replace
0003
passed without stopping Main Controller PCB 2 (UN12) 3. Replace the DC
E240- Communication data error 1. Disconnect and then connect the FFC (FFC07)
0004 60 sec has passed while waiting that is connected to the DC Controller PCB (UN09)
247

for completion of the initial rotation Main Controller PCB 2 (UN12) 3. Replace the DC
E240- 60 sec has passed while waiting
0005 for the start of auto adjustment at
warm-up rotation
0006 Data access error
0007 Time notification error
1. Disconnect and then conceded the flexible cable
(Relay PCB(PCB1)-Main Controller2
PCB(UN12)50pin). 2. Disconnect and then connect
E248- PCB(PCB1)). 3. Disconnect and then connect the
An error has occurred at power-
0001 power supply harness connector. 4. Replace the
on.
flexible cable. 5. Replace the Scanner Unit. 6.
Replace the Relay PCB(PCB1) 7.Replace the
Power Supply PCB(PCB1). 8. Replace the Main
1. Disconnect and then connect the flexible cable
(Relay PCB(PCB1)-Main Controller2
PCB(UN12)50pin). 2. Disconnect and then connect
the flexible cable (Scanner Unit- Relay
E248- PCB(PCB1)). 3. Disconnect and then connect the
0002 power supply harness connector. 4. Replace the
operation.
flexible cable. 5. Replace the Scanner Unit.
E248- EEPROM error (Scanner Unit) 1. Disconnect and then connedt the flexible cable
0003 An error has occurred during read (Relay PCB(PCB1)-Main Controller2
operation following write PCB(UN12)50pin). 2. Disconnect and then connect
operation. the flexible cable(Scanner Unit- Relay
PCB(PCB1)). 3. Disconnect and then connect the
power supply harness connector. 4. Replace the
flexible cable. 5. Replace the Scanner Unit. 6.
248
Replace the Relay PCB(PCB1) 7.Replace the

Scanner Unit VSYNC signal error
connection between Reader Relay PCB and
Scanner Unit which
Scanner Unit, and check that the Cable is not
E270- communicates with Reader Relay
open-circuit. 3. Check the connection between
0001 PCB, VSYNC signal is not sent
Reader and Printer, and check that the Cable is not
appropriately, so the image error
open-circuit. 4. Replace the Reader Relay PCB. 5.
Replace the Scanner Unit.
abnormally.
DDI HSYNC error
connection between Reader and Printer, and check
E270- signal error, VSYNC signal is not
that the Cable is not open-circuit. 3. Replace the
0002 sent appropriately, so the image
DDI-S Cable between Reader and Printer. 4.
error occurs or the operation stops
Replace the Reader Relay PCB.
abnormally.
Communication error between 1. Turn OFF and then ON the power. 2. Check the
Reader Relay PCB and Scanner connection between Reader Relay PCB and
Unit Scanner Unit, and check that the Cable is not
E280-
Within specified time, open-circuit. 3. Check the connection between
0001
communication between Reader Reader and Printer, and check that the Cable is not
Relay PCB and Scanner Unit open-circuit. 4. Replace the Reader Relay PCB. 5.
cannot be made. Replace the Scanner Unit.
Reader Relay PCB and Scanner 1. Check the connection between Reader Relay
Unit PCB and Scanner Unit, and check that the Cable is
E280-
Disconnection of the cable not open-circuit. 2. Check the connection between
0002
between the Reader Relay PCB Reader and Printer, and check that the Cable is not
and the Scanner Unit was open-circuit.
detected.
cable(Reader Relay PCB(PCB1)-Main Controller
Readingunit communication error
PCB(UN12) 50pin). 2.Cisconnect and then connect
E280- Communication error at J507 and
the flexible cable(Scanner Unit- Reader Relay
0003 J508 conectors of the Reader
PCB(PCB1)). 3.Replace the flexible cable.
Relay PBC(PCB1).
4.Replace the Reader Relay PCB(PCB1).
5.Replace the Main Controller2 PCB(UN12).

Readingunit communication 1. Disconnect and then connect the flexible cable
error (Reader Relay PCB(PCB1)-Main Controller PCB(UN12)
E280-
Communication error at 50pin). 2. Replace the flexible cable. 3. Replace the
0004
J512 conector of the Reader Reader Relay PCB(PCB1). 4. Replace the Main
Relay PBC(PCB1). Controller2 PCB(UN12).
E301- Reading light intensity error 1. Execute the service mode (COPIER > FUNCTION >
249
MISC-R > SCANLAMP) and check that the LED of the

Scanner Unit (Paper Front) is lit. 2. Check the
The light intensity was at the connection between Scanner Unit (Paper Front) and
0001 reference level or below at LED, and check that the Cable is not open-circuit. 3.
paper front shading. Check the connection between Reader Controller PCB
and Scanner Unit (Paper Front), and check that the
Cable is not open-circuit.
Reading light intensity error is lit. 2. Check the connection between Scanner Unit
E301- The light intensity was at the (Paper Back) and LED, and check that the Cable is not
0002 reference level or below at open-circuit. 3. Check the connection between Reader
paper back shading. Controller PCB and Scanner Unit (Paper Back), and
open-circuit. 3. Check the connection between Reader
Error in paper front white Controller PCB and Scanner Unit (Paper Front), and
shading check that the Cable is not open-circuit. 4. Check the
E302-
Error in shading RAM condition of Shading White Plate of the Stream Read
0001
access The shading value is Glass (Paper Front) (scratches, dust, soil, etc.). 5. Check
out of the specified range. if Scanner Unit (Paper Front) detects HP correctly. (If it
does not detect correctly, the Scanner Unit reaches to
the end when DF is opened.) 6. Replace the Scanner
Unit (Paper Front). 7. Replace the Reader Controller
PCB.
Error in paper front black
open-circuit. 3. Check the condition of Shading White
shading
E302- Plate of the Stream Read Glass (Paper Front)
0002 (scratches, dust, soil, etc.). 4. Check if Scanner Unit
(Paper Front) detects HP correctly. (If it does not detect
correctly, the Scanner Unit reaches to the end when DF
is opened.) 5. Replace the Scanner Unit (Paper Front).
0007 JBIG encode error
Controller PCB 2
000d JBIG decode error 2 4. Replace the DDR-SDRAM, the HDD and Main
000e Error at software decoding 2 4. Replace the DDR-SDRAM, the HDD and Main
E315- Image process device error 1. Turn OFF and then ON the main power 2. Check
250

000f Error at Memory Copy
Controller PCB 2
0027 ROTU timeout error
Controller PCB 2
0035 MemFill timeout error
Controller PCB 2
0100 PRIO overrun
Controller PCB 2
Device timeout
30 seconds.
Device timeout
30 seconds.

Device timeout
30 seconds.
E315- Device timeout 1. Turn OFF and then ON the main power. 2. Check the
0530 An image synchronous connection of the Main Controller PCB 2 (including the
251
signal from the Main

Controller PCB 2 to the flat cable). 3. Replace the flat cable. 4. Replace the Main
30 seconds.
Device timeout
30 seconds.
Device timeout
30 seconds.
1. Turn OFF and then ON the main power 2. Disconnect
and then connect the connector of the Main Controller
PCB 2. 3. Replace the Main Controller PCB 2.
Communication error
between Reader Controller
Driver PCB (Signal Cable and Power Supply Cable),
E400- PCB and DF Unit
0001 Communication checksum
error between Reader
Controller PCB and DF Unit
E400- Communication error 1. Turn OFF and then ON the power. 2. Check the
0002 between Reader Controller connection between Reader Controller PCB and DF
PCB and DF Unit Driver PCB (Signal Cable and Power Supply Cable),
252


Disconnection of the Flat Cable 1. Turn OFF and then ON the power. 2. Check the
between the Reader Controller connection between Reader Controller PCB and
PCB and DF Driver PCB DF Driver PCB (Signal Cable and Power Supply
E400-
Connection of the Flat Cable Cable), and check that the Cables are not open-
0003
between the Reader Controller circuit. 3. Replace the cable between Reader
PCB and DF Driver PCB could not Controller PCB and DF Driver PCB. 4. Replace the
be detected. Reader Controller PCB. 5. Replace the DF PCB.
1. Replace the Release Motor HP sensor(SR11). 2.
Replace the Release Motor(M2). 3.Replace the
0001 Release motor HP sensor open.
1. Replace the Release Motor HP sensor(SR11). 2.
Replace the Release Motor(M2). 3.Replace the
0002 Release motor HP sensor close.
Communication error
E500- 1. Replace the finisher controller PCB. 2. Replace
0000 the host machine DC Controller PCB.
Communication error 1. The wiring between the finisher controller PCB
E503- Communication between the and saddle controller PCB is faulty. 2. The finisher
0002 Saddle Controller and the Finisher controller PCB is faulty. 3. The saddle stitcher
Controller is suspended. controller PCB is faulty.
EEPROM error
E505-
The checksum for the EEPROM Replace the finisher controller PCB.
0001
data has an error.
E514- The stapler does not leave the controller PCB and rear end assist motor is faulty.
E514- The stapler does not return to the controller PCB and rear end assist motor is faulty.
Decurler HP detection error (at
intrusion amount control) 1. Check that the cam of the Decurler Roller is
E517- The HP was not detected within installed properly. 2. Replace the Decurler Motor. 3.
0001 the specified period of time (2 Replace the Buffer Driver PCB. 4. Replace the DC
seconds) since the start of the Controller PCB.
decurler HP detection.
253

gear change motor has been
the gear change motor has been
E520-
and cannot move from HP, it is Shift Roller HP Sensor (S2) Connector is physically
0001
first retry
E520-
and cannot return to HP, it is Shift Roller HP Sensor (S2) Connector is physically
0002
first retry.
error
the aligning plate front home
error
The aligning plate does not return
to aligning plate front home

E531- Stapler Motor fails to move from HP 1. Check if the Motor (M10) Connector is
8001 At initial rotation, when the Motor rotates physically removed. 2. Replace the Motor.
for specified period of time and cannot 3. Check if the Stapler HP Sensor (S18)
move from HP, it is detected as an error if Connector is physically removed. 4.
254

first retry.
Stapler Motor fails to return to HP
8002 return to HP, it is detected as an error if
first retry.
STP Move Motor fails to move from HP 1. Check if the Motor (M1) Connector is
0001 move from HP, it is detected as an error if (S10) Connector is physically removed. 4.
first retry. (S10).
STP Move Motor fails to return to HP 1. Check if the Motor (M1) Connector is
0002 return to HP, it is detected as an error if (S10) Connector is physically removed. 4.
first retry. (S10).
E532- The stapler does not leave the stapler
motor has-been driven for 5 seconds.
faulty.
E532- The stapler does not return to the stapler
faulty.
E535- The stapler does not leave the swing controller PCB and swing motor is faulty. 3.
been driven for 3 seconds. swing motor (M106) is faulty. 5. The
E535- The stapler does not return to the swing controller PCB and swing motor is faulty. 3.
bee driven for 3 seconds. swing motor (M106) is faulty. 5. The
E537- Rear aligning plate home position error 1. The aligning plate rear home position
255
sensor (PI107) is faulty. 2. The wiring

8001
E537-
8002
after the specified period of time during physically removed. 2. Replace the Motor
time and the same symptom occurs again removed. 4. Replace the Stack Tray Clock
after the first retry, it is detected as an Sensor (S14).
error.
Tray Lift Motor clock errornds. 1. Check if the Motor (M11) Connector is
At initial rotation, when the Tray Lift Motor physically removed. 2. Replace the Motor.
E540- rotates and clock input is not detected 3. Check if the Stack Tray Clock Sensor
0005 within the specified period of time, it is (S14) Connector is physically removed. 4.
detected as an error if the same symptom Replace the Stack Tray Clock Sensor
occurs again after the first retry. (S14).
faulty.
faulty.
Swing guide switch/Staple safety switch faulty. 2. The wiring between the finisher
E540-
The swing guide switch or staple safety faulty. 3. The tray up/down mechanism is
8003
switch is activated while the tray is faulty. 4. The tray 1 shift motor (M107) is
operating. faulty. 5. The finisher controller PCB is
faulty.
256

E540-
8004
1 shift motor has been driven for 0.2 second. mechanism is faulty. 4. The tray 1
E540-
8005
1 second.
The tray 1 shift motor error finisher controller PCB and tray 1 shift
E540-
8007
Unable to complete the operation even after the Connector is physically removed. 2.
specified period of time during initial rotation. Replace the Motor. 3. Check if the
E542-
When the Motor remains in the same area for Additional Tray Clock Sensor (S23)
0001
the specified period of time and the same Connector is physically removed. 4.
symptom occurs again after the first retry, it is Replace the Additional Tray Clock
detected as an error. Sensor (S23).
Replace the Motor. 3. Check if the
Replace the Additional Tray Clock
the first retry.
Sensor (S23).
E542- Tray 2 time out error 1. The Tray 2 shift area sensor PCB
8001 If the tray does not return to home position is faulty. 2. The wiring between the
257

when the tray 1 shift motor is driven for 25 motor is faulty. 3. The tray up/down
seconds. If the tray does not move to other area mechanism is faulty. 4. The Tray 2
when tray 2 shift motor is driven for 5 seconds. shift motor (M105) is faulty. 5. The
The upper limit area is reached before the tray 2 1. The tray 2 shift area sensor PCB is
paper surface sensor 1 detects the paper faulty. 2. The wiring between the
E542-
8002
during tray operation. During evacuation mechanism is faulty. 4. The tray 2
operation, arrival at the area beyond the tray 2 shift motor (M105) is faulty. 5. The
paper surface sensor 2 is detected before this finisher controller PCB is faulty.
E542-
Tray 2 shift area error motor is faulty. 3. The tray up/down
8003
is faulty. 2. The wiring between the
E542-
8004
2 shift motor has been driven for 0.2 second. mechanism is faulty. 4. The Tray 2
E542-
8005
1 second.
8007 The lock detection signal does not turn OFF faulty. 2. The wiring between the
when the tray 2 shift motor is at a stop. finisher controller PCB and tray 2 shift
258

While the front fan is rotating, this machine
E551- stops the front fan after detecting the lock 1. Check the Fan (M8). 2. Replace
8001 signal. Then this machine retries to rotate the the finisher controller PCB.
front fan, but lock signal is detected again, this
Rear Fan lock error
While the rear fan is rotating, this machine stops
E551- the front fan after detecting the lock signal. 1. Check the Fan (M9). 2. Replace
8002 Then this machine retries to rotate the rear fan, the finisher controller PCB.
but lock signal is detected again, this machine
displays the error.

move from HP
first retry
return to HP
first retry.
HP Motor fails to return to HP
E56F- Entrance Roller Release/Stopper HP Sensor (S5)
Entrance Roller Release/Stopper HP Sensor (S5).
first retry.
E56F- Entrance Roller Release/Stopper 1. Check if the Motor (M6) Connector is physically
0001 HP Motor fails to move from HP removed. 2. Replace the Motor. 3. Check if the
At initial rotation, when the Motor Entrance Roller Release/Stopper HP Sensor (S5)
rotates for specified period of time Connector is physically removed. 4. Replace the
and cannot move from HP, it is Entrance Roller Release/Stopper HP Sensor (S5
259
first retry.
move from HP
Sensor (S13).
first retry.
return to HP
Sensor (S7).
first retry.
move from HP
removed. 2. Replaec the Motor. 3. Check if the
Sensor (S7).
first retry.
return to HP
Sensor (S7).
first retry.
faulty. 2. The shutter mechanism is faulty. 3. The
E584- stack ejection motor (M102), shutter clutch
0002 (CL101), ang stack ejection lower roller clutch
(CL102) is faulty. 4. The finisher controller PCB is
faulty.
faulty. 2. The wiring between the finisher controller
PCB and stack ejection motor, and between the
E584- finisher controller PCB and shutter clutch is faulty.
8001 3. The shutter mechanism is faulty. 4. The stack
ejection motor (M102), shutter clutch (CL101), ang
stack ejection lower roller clutch (CL102) is faulty.
E5F0- Paper positioning plate home 1. The paper positioning plate home position
260
position error
The paper positioning plate home sensor (PI7) is faulty. 2. The positioning plate drive
8001
pulses.
sensor (PI7) is faulty. 2. Open circuit of the
position error
Harness between Finisher Controller PCB and
E5F0- Stack Delivery Motor & between Finisher Controller
8002 PCB and Shutter Open/Close Clutch 3. The
positioning plate drive mechanism is faulty. 4. The
paper positioning plate motor (M4) is faulty. 5. The
pulses.
E5F1-
8001
E5F1-
8002
time.
E5F2- 2. The guide plate drive mechanism is faulty. 3.
pulses.

1. The guide home position sensor (PI13) is faulty. 2.
The guide home position
E5F2- The guide plate drive mechanism is faulty. 3. The guide
sensor does not turn OFF
8002 Motor (M3) is faulty. 4. The saddle stitcher controller
when the guide motor has
PCB is faulty.
error
ON when the aligning plate
pulses.
E5F3- Aligning plate home position 1. The aligning plate home position sensor (PI5) is
261
error
faulty. 2. The aligning plate drive mechanism is faulty.
OFF when the aligning plate
pulses.
error
E5F4-
sensor does not turn ON faulty. 2. The stitcher (rear) is faulty. 3. The saddle
8001
0.5 sec.
error
E5F4-
sensor does not turn OFF faulty. 2. The stitcher (rear) is faulty. 3. The saddle
8002
0.5 sec.
error
E5F5-
sensor does not turn ON faulty. 2. The stitcher (front) is faulty. 3. The saddle
8001
0.5 sec.
error
E5F5-
sensor does not turn OFF faulty. 2. The stitcher (front) is faulty. 3. The saddle
8002
0.5 sec.
position error
not turn ON when the paper
driven for 0.5 sec.
position error
not turn OFF when the paper
driven for 150 ms.
262
Paper pushing plate motor 1. The paper pushing plate home position sensor
clock error (PI14), paper pushing plate top position sensor (PI15),
E5F6- The number of pulses and paper pushing plate motor clock sensor (PI1) is
8003 detected by the paper pushing faulty. 2. The paper pushing plate drive mechanism is
plate motor clock sensor is 6 faulty. 3. The paper pushing plate motor (M8) is faulty.
pulses or less. 4. The saddle stitcher controller PCB is faulty.
8004 does not turn ON when the faulty. 2. The paper pushing plate drive mechanism is
8005 does not turn OFF when the faulty. 2. The paper pushing plate drive mechanism is
E602 HDD detection error
insufficient
E604-
0512
for the model)
insufficient
E604-
1024
for the model)

insufficient
E604-
1536MB memory needs to 1. Install a 1536MB or larger main memory
1536
be installed (insufficient
memory for the model)
An error code to prevent
repeated resend due to
power shutdown during 1. Clear the FAX job information Execute the following:
E611-
FAX transmission COPIER > FUNCTION > CLEAR > FXTX-CLR 2. Turn
0000
Repeated rebooting and OFF and ON the main power.
resending in a short
period of time
E613- Image memory is faulty or Make a 512MB memory at Main Controller PCB 2 side
0512 insufficient
No necessary memory at
263

side
insufficient
E613-
1024
side
insufficient
E613-
1536
side
Error in self-diagnosis of
the encryption module
E615-
An error was found in self- 1. Reinstall the system software. 2. Replace the HDD.
0001
diagnosis of the
encryption library.
FAX Board Note: Note: For the part described as the Main Control
communication error PCB, it indicates Main Controller PCB 2 when the FAX
E674- The specified number of Board is for 1 line, and Main Controller PCB 1 when the
0001 errors was detected with FAX Board is for 2 lines. 1. Check wire connection between
FAX Board the FAX Board and the Main Controller PCB 2. Replace the
communication FAX Board 3. Replace the Main Controller PCB
0004 Error in access of the FAX Board is for 2 lines. 1. Check wire connection between
modem IC used by FAX the FAX Board and the Main Controller PCB 2. Replace the
0008 Error in access of the port FAX Board is for 2 lines. 1. Check wire connection between
IC used by Onboard Fax the FAX Board and the Main Controller PCB 2. Replace the
FAX Board
communication error
E674- Board is for 1 line, and Main Controller PCB 1 when the
An error was detected in
000C FAX Board is for 2 lines. 1. Check wire connection between
access of the modem IC
the FAX Board and the Main Controller PCB 2. Replace the
or port IC used by Fax
FAX Board Note: For the part described as the Main Control PCB, it
E674- communication error indicates Main Controller PCB 2 when the FAX Board is for
0010 Error in timer device to be 1 line, and Main Controller PCB 1 when the FAX Board is
used by FAX at activation for 2 lines. Replace the Main Controller PCB
264
FAX Board
Note: For the part described as the Main Control PCB, it
communication error
E674- indicates Main Controller PCB 2 when the FAX Board is for
Error when the timer
0011 1 line, and Main Controller PCB 1 when the FAX Board is
device to be used by FAX
for 2 lines. Replace the Main Controller PCB
is started
FAX Board
When the power is turned ON, get in the download mode
from service mode to execute downloading of USBFAX
0030 Checksum error of USB-
MAINROM
FAX MAINROM
Print server error
Error is detected by
E677- 1. Check cable connection and turn ON the power again 2.
checking of the mother
0003 Reinstall the printer server
board at startup of the
print server

Unable to be ready within 3 sec
after IPC chip was started
IPC register error
4 or more errors are set to the error
register of the IPC chip in 1.5 sec
E713- Continuous interruption to RX
0001 communication from the Finisher
(Finisher down is detected)
E713-
A large amount of data from the Turn OFF and then ON the main power
0002
Finisher causes data overflow
E713- A large amount of data from the
Turn OFF and then ON the main power?a
0003 Finisher causes the reception buffer
overflow
E713- Finisher communication error 4
0004 OFF detection of detect signal
1. Check cable connection between the Finisher
E713- The DC Controller sent a command
and the host machine. 2. Turn OFF and then ON
0005 to the Finisher three times, but no
the main power.
response was received.
E713-
Error signal was received for 3 times Turn OFF and then ON the main power
0006
in a row
E713- Finisher communication error 7 Turn OFF and then ON the main power
0007 Overflow of driver buffer due to
265
many requests from the upper task

before the process of the driver
Removing the Finisher
E713-
Removal of the Finisher from the Turn OFF and then ON the main power.
0008
host machine was detected.
Coin vendor error
Error when the coin vendor is
started - The Coin Vendor, which
must have been connected before
the power was turned OFF, is not
ON
Coin vendor error Check cable connection between the charging
IPC error at coin vendor operation - management equipment and the host machine
Open circuit of IPC, unable to While the charging management equipment is
E719- recover the IPC communication - connected for operation, clear the error in the
0002 When open circuit of the case of switching to the operation without the
pickup/delivery signal cable is charging management equipment (To prevent a
detected - Invalid connection is misuse by removing the charging management
detected equipment, this error code is displayed)
Coin vendor erro While the charging management equipment is
E719- r- Communication error with the coin connected for operation, clear the error in the
0003 manager occurs during unit price case of switching to the operation without the
acquisition at startup. charging management equipment (To prevent a
Coin vendor error
1. Disconnect the coin vendor
vendor
Coin vendor error
Error when the New Card Reader is
started - The New Card Reader,
which must have been connected
before the power was turned OFF,
is not connected when the power is
turned ON)

E719- Coin vendor error Check cable connection between the charging
0012 IPC error at New Card Reader management equipment and the host machine While
operation Open circuit of IPC, the charging management equipment is connected for
266
operation, clear the error in the case of switching to the

unable to recover the IPC operation without the charging management equipment
communication (To prevent a misuse by removing the charging
management equipment, this error code is displayed)
when the New Card Reader is 1. Check if the cable of Serial New Card Reader is
E719- started open circuit 2. Remove the Serial New Card Reader
0031 Unable to start COPIER > Function > CLEAR > CARD COPIER >
communication with the Serial Function > CLEAR > ERR
New Card Reader at startup
after the New Card Reader
was started
E719- Although communication with
Check if the New Card Reader cable is open circuit
0032 the Card Reader was possible
at startup, it became
unavailable in the middle of
communication
1001 Initialization error
100A Systematic fatal error occurs
PDL communication error 1. PDL reset processing (user mode > function settings
No reply from PDL. No reply > printer > printer settings > utility > Reset Printer) 2.
E730-
from PDL due to failure or Turn OFF and then ON the power 3. Check connection
A006
absence of the controller of Main Controller PCB 2 4. Reinstall the controller
firmware firmware 5. Replace Main Controller PCB 1
E730- Mismatch in version of the
System all format and installation
A007 control software between the
host machine and the PDL
1. Turn OFF and then ON the power 2. Reinstall the
system using SST or USB 3. System all format and
B013 Broken font data
reinstall the system using SST or USB
E730- An error, such as failure in System all format and installation Replace Main
C000 memory retrieval at startup, Controller PCB 1
occurs
1. Start in safe mode to format the HDD (all the data in
HDD access error
E730- the HDD is erased) 2. Replace the HDD 3. Replace
C001 Main Controller PCB 2 4. Replace Main Controller PCB
1
E731- Error in Main Controller PCB 1. Check connection of Main Controller PCB 2 2.
3000 2 Replace Main Controller PCB 2 3. Replace Main
267
Unable to recognize the Surf

Controller PCB 1
board
Error in Main Controller PCB 1. Check connection of Main Controller PCB 2 2.
E731-
2 Replace Main Controller PCB 2 3. Replace Main
3001
Failure in Surf initialization Controller PCB 1
Error in Main Controller PCB 1. Check connection of Main Controller PCB 2 2.
E731-
2 Replace Main Controller PCB 2 3. Replace Main
3002
Failure in Surf initialization Controller PCB 1
Error in Main Controller PCB

When a scanner is detected from the
E732- printer model for the first time (It is
9999 recorded in the history, but “Turn OFF
and then ON the power again” is
displayed on the UI.)
E732- A network communication error in a 1.Checking network connection 2.Turn OFF and
FFFF development environment is then ON the main power.
detected.
E733-
0000
Controller PCB 2.
E733- Printer communication error 1. Turn OFF and then ON the main power. 2.
0001 A communication error between the Check the connection of the Flexible Cable
startup. Cable. 4. Check the power of the DC Controller
PCB (UN9). (Check if the initialization operation
is executed at startup.) 5. Replace the DC
268
Controller PCB 2.
E733-
0005
Controller PCB 2.
E733-
0006
Controller PCB 2.
Printer communication error
The Finisher connection information
differs between the Main Controller
E733- PCB 2 and the DC Controller PCB.
1. Turn OFF and then ON the power
9999 The information on the Main
Controller PCB 2 side is overwritten
by turning OFF and then ON the
power.
Printer communication error 1. Turn OFF and then ON the main power. 2.
A communication error between the Check the connection of the Flexible Cable
E733-
F000
startup. Cable
1. Turn OFF and then ON the power 2. Check
connection of the cable between the Reader
E743- and the Controller 3. Check voltage (+24V and
SCI error, reception data NG,
0000 +12V) on the Reader Relay PCB 4. Replace the
reception timeout, SEQ timeout error
DDI-S cable 5. Replace the Reader Relay PCB
6. Replace Main Controller PCB 2
E746- Engine ID error 1. Replace the Image Analysis Board (HW
0021 Self-check error of Image Analysis board used for PCAM) 2. As a temporary
Board (HW board used for PCAM) measure, remove the Image Analysis Board
and get in service mode: COPIER > OPTION >
269
LCNS-TR > ST-JBLK (Lv2); set STJBLK from 1

to 0, and turn OFF and then ON the power
Board 2. As a temporary measure, remove the
Engine ID error
E746- Image Analysis Board and get in service mode:
Wrong version of Image Analysis
0022 COPIER > OPTION > LCNS-TR > ST-JBLK
Board
(Lv2); set STJBLK from 1 to 0, and turn OFF
1. Check if the Image Analysis Board is
correctly installed 2. Turn OFF and then ON the
power 3. If the problem is not fixed, replace the
Engine ID error
E746- Option Board. 4. As a temporary measure,
No reply from the Image Analysis
0023 remove the Image Analysis Board and get in
Board
service mode: COPIER > OPTION > LCNS-TR
> ST-JBLK (Lv2); set STJBLK from 1 to 0, and
turn OFF and then ON the power

1. Turn OFF and then ON the power 2. If the problem is not
fixed, replace the Image Analysis Board. 3. As a temporary
Engine ID error
E746- measure, remove the Image Analysis Board and get in
0024 service mode: (Lv2) COPIER > OPTION > LCNS-TR > ST-
JBLK ; set STJBLK from 1 to 0, and turn OFF and then ON
the power
E746- 1. Turn OFF and then ON the power 2. Replace the TPM
Engine ID error
0031 PCB
Format the system Use SST or USB memory to format the
HDD, and then execute downloading of the system software.
See Chapter 6 Upgrading for details. For reference, the
method using USB memory is shown below: 1. Prepare USB
memory in which the system software was registered
Recovery is available if backup of the TPM has been
executed 1. Connect the USB memory in which the TPM key
is saved 2. Management Settings > Data Management > TPM
Settings; click [Restore TPM key] 3. Enter the password that
Engine ID error
E746- was specified at the time of backup work 4. Once the restore
Mismatched data in the
0033 completion screen is displayed, click [OK] and remove the
TPM
USB memory, and then turn OFF and ON the main power
switch. When backup of the TPM key is not executed System
format is necessary Use SST or USB memory to format the
HDD, and then download the system software
TPM auto recovery
error
0034 power
clearing the HDD while
the TPM setting is ON
270
TPM version error

E746- TPM which cannot be
Install the supported TPM.
0035 used in this machine
was installed.
PDL rendering error 1. Turn OFF and then ON the power (send the data to Inc
E747-
Image processing IC because running the data which generated an error code
1201
error causes another error code) 2. Replace Main Controller PCB 2
Flash PCB error
E748- Replace the Flash PCB and install the system using SST or
Unable to find IPL
2010 USB
(startup program)
1. Clean the terminal of Main Controller PCB 2, and remove
access error
E748- and then install Main Controller PCB 2 2. Clean the terminal
Necessary H/W on
2021 of Main Controller PCB 1, and remove and then install Main
Controller PCB 1 3. Replace Main Controller PCB 2
is not detected
access error
E748- Unable to initialize 1. Clean the terminal of DDR2-SDRAM, and remove and then
2023 memory DDR2-SDRAM install the DDR2-SDRAM 2. Replace the DDR2-SDRAM
at the Main Controller
PCB 2 side
access error 1. Clean the terminal of DDR2-SDRAM, and remove and then
E748- The CPU at the Main install the DDR2-SDRAM 2. Check power state of Main
2024 Controller PCB 2 side Controller PCB 2 and check around the connector 3. Replace
failed to complete Main Controller PCB 2 4. Replace Main Controller PCB 1
initialization
E748-
9000
Rebooting instruction
due to change of MEAP
configuration
0002 power
configuration that
to change in mAccele
configuration
0003 power
configuration that
E749- Booting instruction due The symptom is recovered by turning OFF and then ON the
0005 to change in hardware power
configuration
271
configuration that

Restart direction due to configuration
change.
The option such as the Finisher and ADF
even when in the main power OFF status.
was installed or removed when all of
The power supply is not completely OFF
by just turning OFF the main power switch
E749- machine configuration is changed when the
and therefore, the machine is unable to
0006 main power switch is turned ON. -
detect a configuration change. When
Settings/Registration > Preferences >
plug. Refer to the Service Manual >
turned OFF - The power plug of the
machine is connected to the output.
This symptom occurs when updating the
Mismatch between the DC Controller PCB software that does not match with the DC
E750- and the Driver PCB Controller PCB 1. Check the downloaded
0013 Error in combination of the software of the software and then execute downloading
DC Controller PCB with the electrical circuit again 2. Replace the DC Controller PCB
(UN09)
1. Check the log to identify the location of
the download error Check if the target
option is installed When the target option
is not installed: -> The symptom is
Downloading error recovered by turning OFF and then ON
E753- Firmware update error This symptom the power (because there is nothing to
0001 occurs when trying to update the firmware update) When the target option is
of an option that is not installed installed: -> Check if the target option is
properly installed and see if the software
to download is for the correct target
option, and then execute downloading
again.
Power Supply Cooling Fan error 1. Check power supply to the Power
E804-
Lock of the Power Supply Cooling Fan is Supply Cooling Fan (FM1) 2.Replace the
0000
detected Power Supply Cooling Fan
E806- Error detection of 3 Way Unit Cooling Fan The Fan is physically locked or failed, or
0001 When lock of the 3 Way Unit Cooling Fan electrical trouble 1. COPIER >
was detected out for 15 sec FUNCTION > PART-CHK > FAN; and
then move FM04 When the 3 Way Unit
Cooling Fan (FM04) works 2-1. Check the
Unit Cooling Fan (FM04) 3-1. Replace the
272
3 Way Unit Cooling Fan (FM04) 4-1.

When the 3 Way Unit Cooling Fan (FM04)
does not work 2-2. Turn the 3 Way Unit
Cooling Fan (FM04) with your hand to
Unit Cooling Fan (FM04) 2. Check
2-2. Replace the 3 Way Unit Cooling Fan
PCB (UN09)
The Fan is physically locked or failed, or
electrical trouble 1.COPIER > FUNCTION
> PART-CHK > FAN; and then move
FM07 When the Drum Unit Cooling Fan
(FM07) works 2-1. Check the
Cooling Fan (FM07) 3-1. Replace the
Drum Unit Cooling Fan (FM07) 4-1.
When the Drum Unit Cooling Fan (FM07)
Error detection of Drum Unit Cooling Fan
E807- does not work 2-2. Turn the Drum Unit
Lock of the Drum Unit Cooling Fan was
0001 Cooling Fan (FM07) with your hand to
detected out for 15 sec
Cooling Fan (FM07) 4-2. Check
2-2. Replace the Drum Unit Cooling Fan
PCB (UN09)
E808- Zero cross signal detection error Electrical trouble with failed zero cross
0001 Unable to detect 43 to 57Hz for 5000 msec signal 1. Check failure between the AC
or longer at the start of zero cross detection Driver PCB (UN14/ J122) and the DC
cable, open circuit, connector
disconnection) -> Replace the part in the
case of trapped cable/open circuit 2.
Replace the AC Driver PCB (UN14) 3.
273

Zero cross signal detection error cable, open circuit, connector
E808- Unable to detect 43 to 57Hz for 500 msec disconnection) -> Replace the part in the
0002 or longer after confirmation of a zero cross case of trapped cable/open circuit 2.
cycle Replace the AC Driver PCB (UN14) 3.
Check if the connector is connected If the
E880- Controller Fan error
connector is OK, replace Controller Fan
0001 Lock of Controller Fan is detected
(FM3)
Depending on the setting of JM-ERR-R in
service mode, “010071” jam is displayed
E996- as an error. Collect log and contact to the
Frequent error avoidance jam (ADF)
0071 sales companies. To cancel the setting,
select COPIER> OPTION> FNC-SW> J
M-ERR-R, and set JM-ERR-R to 0.
Make “000CF1” jam to be displayed as an
0CF1 companies. To cancel the setting, select
274
Canon iR Advance 6255 Trouble Error Codes List

1. Check the connection of the Fixing
Assembly. (Connection error of the
Drawer, connector disconnection, open
circuit) -> Replace the Heater Assembly. 2.
Fixing Assembly low temperature error
Check the connection between the Main
Temperature of the Fixing Main Thermistor
E000- Driver PCB (PCB2) and the Fixing Power
(THM1) does not reach 70 degC although
0001 Supply PCB (PCB10) (connector
20 seconds have passed after starting the
disconnection, open circuit, the caught
Fixing Roller temperature control.
cable). 3. Replace the Fixing Power Supply
PCB (PCB10). 4. Replace the Main Driver
PCB (PCB2). 5. Replace the DC Controller
PCB (PCB1).
circuit) -> Replace the Heater Assembly. 2.
Check the connection between the Main
Temperature of the Fixing Main Thermistor
E000- Driver PCB (PCB2) and the Fixing Power
(THM1) does not reach 10 degC although
0002 Supply PCB (PCB10) (connector
20 seconds have passed after starting the
disconnection, open circuit, the caught
Fixing Roller temperature control.
cable). 3. Replace the Fixing Power Supply
PCB (PCB10). 4. Replace the Main Driver
PCB (PCB1).
E000-
Turning OFF and then ON the power Clear the error.
0010
without clearing the error.
Fixing Assembly high temperature error 1. Check if the cable of the Thermistor is
(software detection) caught. -> Replace the Thermistors. ->
• The Fixing Main Thermistor (THM1) Replace the Fixing Upper Unit. 2. IH
E001-
detects 230 degC or higher. • The Fixing control error. -> Replace the Fixing Power
0002
Sub Thermistor 1 (THM2)/Fixing Sub Supply PCB (PCB10), the DC Controller
Thermistor 2 (THM3) detects 230 degC or PCB (PCB1), or the Main Driver PCB
higher for 2 consecutive seconds. (PCB2).
Fixing Assembly high temperature error
(hardware detection) 1. Check if the cable of the Thermistor is
• The Fixing Main Thermistor (THM1) caught. -> Replace the Thermistors. ->
E001-
detects hardware overheating. • The Fixing Replace the Fixing Upper Unit. 2. Replace
0003
Sub Thermistor 1 (THM2)/Fixing Sub the Main Driver PCB (PCB2). 3. Replace
Thermistor 2 (THM3) detects hardware the DC Controller PCB (PCB1).
overheating.
E001- Fixing Assembly high temperature error 1. Check if the cable of the Thermistor is
275
caught or is open circuit. -> Replace the

Thermistors. -> Replace the Fixing Upper
(hardware detection)
Unit. 2. Replace the Main Driver PCB
0004 Abnormal temperature difference among
(PCB2). 3. Replace the DC Controller PCB
the Thermistors was detected.
(PCB1). 4. Check if the Fixing Shutter
operates. -> Replace the Fixing Assembly.
E001-
0010
Fixing Assembly temperature rise error
• Temperature of the Fixing Main
Thermistor (THM1) does not reach 100
degC although 12 seconds have passed 1. Check the connection of the Fixing Main
since it reached above 70 degC after Thermistor (THM1). -> Replace the Fixing
starting the Fixing Roller temperature Main Thermistor Unit. 2. Check the
control. • Temperature of the Fixing Main installation of the Fixing Main Thermistor.
E002- Thermistor does not reach 130 degC -> Replace the Fixing Upper Unit. 3.
0001 although 12 seconds have passed since it Replace the Fixing Power Supply PCB
reached above 100 degC after starting the (PCB10). 4. Replace the Main Driver PCB
Fixing Roller temperature control. • (PCB2). 5. Replace the DC Controller PCB
Temperature of the Fixing Main Thermistor (PCB1). 6. Replace the Relay PCB
does not reach 150 degC although 20 (PCB5).
seconds have passed since it reached
above 130 degC after starting the Fixing
Roller temperature conrtol.
E002-
0010
1. Check the connection of the Fixing Main
Thermistor (THM1). -> Replace the Fixing
Fixing Assembly temperature decrease
Main Thermistor Unit. 2. Check the
error
installation of the Fixing Main Thermistor.
The Fixing Main Thermistor (THM1)
E003- -> Replace the Fixing Upper Unit. 3.
detects 70 degC or lower for 2 seconds or
0000 Replace the Fixing Power Supply PCB
longer although the temperature reached
(PCB10). 4. Replace the Main Driver PCB
above 100 degC after starting the Fixing
Roller temperature control.
(PCB1). 6. Replace the Relay PCB
(PCB5).
E003- error
Clear the error.
0010 Turning OFF and then ON the power
Fixing Power Supply error
E004-
0010
E004- Fixing Power Supply error 1. Check the harness of the Fixing Main
0205 Detect that the Fixing Main Thermistor Unit Thermistor (THM1) in the Fixing Assembly.
is not connected. 2. Check the connection of the harness of
276
the Fixing Assembly on the host machine

side. 3. Replace the Main Driver PCB
(PCB2).
1. Replace the Fixing Cleaning Web. 2.
Replace the Fixing Cleaning Web Level
Fixing Cleaning Web absent error
Sensor (PS45). 3. Replace the DC
E005- After noticing the Fixing Cleaning Web
Controller PCB (PCB1). After executing the
0000 absent, the web was pulled out 2000
measures, clear the Fixing Cleaning Web
times.
counter (COPIER > COUNTER > MISC >
FIXWEB).
Error in Fixing Cleaning Web Drive
Solenoid connection 1. Check the connection of the Connector.
E005-
Connection of the Fixing Cleaning Web 2. Replace the Fixing Cleaning Web Drive
0001
Drive Solenoid (SL9) is not detected when Solenoid (SL9).
the power is turned ON.

Fixing Cleaning Web errort
error
E005-
Turning OFF and then ON Clear the error.
0010
the power without clearing
the error.
1. Check the connection of the Main Driver PCB (PCB2)
and the Drum Motor (M1). Motor side: J2138, PCB side:
J109 2. Check the voltage of the Drum Motor (M1)
Drum Motor (M1) error J2151. If voltage is 0V, check the connection of the
E012-
Lock error of the Drum Motor Relay PCB J520. 3. Replace the Drum Motor (M1). 4.
0001
(M1). Check the gear of the Drum Drive Shaft. If the load is
too much, replace the Process Unit and the Drum Drive
Unit (Shaft). 5. Replace the Main Driver PCB (PCB2). 6.
Replace the DC Controller PCB (PCB1).
Error in Waste Toner Lock
Detection Connector
disconnection Check the connection of the Waste Toner Lock
E013-
The Waste Toner Lock Detection Switch (SW5) and the Main Driver PCB
0001
Detection Switch (SW5) (PCB2). Switch side: J3050, PCB side: J103
detects locked state 3 times
for 200 msec at power-on.
E013- Error in Waste Toner Feed 1. Check the Waste Toner Container and the Waste
0002 Screw Lock detection Toner Container Pipe. If toner overflowed from the
The Waste Toner Lock Waste Toner Container clogs the outlet of the Waste
Detection Switch detects Toner Pipe, remove the clogged toner. After removing
locked state 3 times for 200 it, check that the screw can be seen from the outlet of
msec while the Developing the pipe. 2. Check the connection of the Waste Toner
Assembly is driven. Lock Detection Switch (SW5) and the Main Driver PCB
(PCB2). 3. Check the connection of the Main Driver
277
PCB (PCB2) and the DC Controller PCB (PCB1). Main

Controller side: J3050, DC Controller side: J103 4.
Replace the Waste Toner Lock Detection Switch (SW5).
5. Replace the Waste Toner Feed Unit. 6. Replace the
Main Driver PCB (PCB2). 7. Replace the DC Controller
PCB (PCB1). (When the error is still displayed after
replacing the Waste Toner Feed Unit and the Main
Driver PCB (PCB2).)
1. Check the gear of the Fixing Drive Unit. -> Replace
Fixing Motor error the gear. 2. Replace the Fixing Motor (M3). 3. Check
E014-
Lock error of the Fixing Motor the connection drawer between the Fixing Assembly
0001
(M3). and the host machine. 4. Replace the Main Driver PCB
(PCB2).
1. Check the connection of the ETB Disengage Sensor
(PS56). Sensor side: J2101, J3270, PCB side: J343
(Duplex Driver PCB (PCB4)) 2. Check the connection of
the Duplex Feed Left Motor (M19). Motor side: J2107,
J3044 (relay), PCB side: J330 (Duplex Driver PCB
ETB disengagement error
(PCB4)) 3. Replace the ETB Disengage Sensor (PS56).
E017- Disengagement of the ETB is
4. Replace the Duplex Feed Left Motor (M19). 5.
0001 not completed within the
Replace the Duplex Driver PCB (PCB4). 6. Replace the
specified period of time.
DC Controller PCB (PCB1). NOTE: Check if the
Disengagement Cam is stained. If necessary, clean it.
Check if the drive system (gear, Motor, one-way) is
failed. If necessary, replace it. Check if the link with the
Fixing Feed Handle is failed. If necessary, replace it.
1. Check the connection of the ETB Disengage Sensor
(PS55). Sensor side: J2100, J3270, PCB side: J343
(Duplex Driver PCB (PCB4)) 2. Check the connection of
the Duplex Feed Left Motor (M19). Motor side: J2107,
J3044 (relay), PCB side: J330 (Duplex Driver PCB
ETB engagement error
(PCB4)) 3. Replace the ETB Engage Sensor (PS55). 4.
E017- Engagement of the ETB is
Replace the Duplex Feed Left Motor (M19). 5. Replace
the Duplex Driver PCB (PCB4). 6. Replace the DC
Controller PCB (PCB1). NOTE: Check if the
Disengagement Cam is stained. If necessary, clean it.
Check if the drive system (gear, Motor, one-way) is
failed. If necessary, replace it. Check if the link with the
Fixing Feed Handle is failed. If necessary, replace it.
E017- ETB HP error If this error occurs at installation, the ETB Disengage
0003 Engagement of the ETB was Member (Transfer Frame Stopper) may be left
not completed at initialization. unremoved. Refer to the troubleshooting "Remedy to be
implemented when the ETB Disengage Member
(Transfer Frame Stopper) is left unremoved" in the
Service Manual, and check whether the ETB Disengage
Member is left unremoved or not and implement
appropriate procedure. If this error occurs at times other
than installation, follow the following steps to implement
check and remedy. 1. Check the connection of the ETB
278
Disengage Sensor (PS56). Sensor side: J2101, J3270,

PCB side: J343 (Duplex Driver PCB (PCB4)) 2. Check
the connection of the Duplex Feed Left Motor (M19).
Motor side: J2107, J3044 (relay), PCB side: J330
(Duplex Driver PCB (PCB4)) 3. Replace the ETB
Disengage Sensor (PS56). 4. Replace the Duplex Feed
Left Motor (M19). 5. Replace the Duplex Driver PCB
(PCB4). 6. Replace the DC Controller PCB (PCB1).
NOTE: Check if the Disengagement Cam is stained. If
necessary, clean it. Check if the drive system (gear,
Motor, one-way) is failed. If necessary, replace it. Check
if the link with the Fixing Feed Handle is failed. If
necessary, replace it.
1. Check the connection of the Developing Toner
Sensor (TS1). Sensor side: J2133, J3089 (relay), PCB
side: J3088 (relay), J114 (Main Driver PCB (PCB2)) 2.
Check the connection of the Magnet Roller Clutch
(CL5). Sensor side: J2036, J3124 (relay), J3090 (relay)
PCB side: J3091(relay), J115 (Main Driver PCB
(PCB2)) 3. Check the connection of the Toner Feed
Developing Assembly toner
Motor (M28). Motor side: J2035, J3124 (relay), J3090
absent error
E020- (relay) PCB side: J3091(relay), J115 (Main Driver PCB
Toner in the Developing
0000 (PCB2)) 4. Check the connection of the Buffer Toner
Assembly was empty for 2
Sensor (TS3). Sensor side: J2039, J3124 (relay), J3090
minutes.
(relay) PCB side: J3091(relay), J115 (Main Driver PCB
(PCB2)) 5. Replace the Developing Toner Sensor
(TS1). 6. Replace the Magnet Roller Clutch (CL5). 7.
Replace the Toner Feed Motor (M28). 8. Replace the
Buffer Toner Sensor (TS3). 9. Replace the Main Driver
PCB (PCB2). 10. Replace the DC Controller PCB
(PCB1).
Error in Developing Toner Sensor (TS1). Sensor side: J2133, J3089 (relay), PCB
E020- Sensor connection detection side: J3088 (relay), J114 (Main Driver PCB (PCB2)) 2.
0001 The connection detection port Replace the Developing Toner Sensor (TS1). 3.
was OFF at power-on. Replace the Main Driver PCB (PCB2). 4. Replace the
DC Controller PCB (PCB1).
1. Check the connection of the Buffer Toner Sensor
Error in Buffer Toner Sensor (TS3). Sensor side: J2039, J3124 (relay), J3090 (relay)
E020- connection detection PCB side: J3091(relay), J115 (Main Driver PCB
0002 The connection detection port (PCB2)) 2. Replace the Buffer Toner Sensor (TS3). 3.
1. Check the connection of the Toner Excess Supply
Error in the Toner Excess
Sensor (TS2). Sensor side: J2038, J3124 (relay), J3090
Supply Sensor connection
E020- (relay) PCB side: J3091(relay), J115 (Main Driver PCB
detection
0003 (PCB2)) 2. Replace the Toner Excess Supply Sensor
The connection detection port
(TS2). 3. Replace the Main Driver PCB (PCB2). 4.
was OFF at power-on.
279
1. Check the connection of the Magnet Roller Clutch

Error in Magnet Roller Clutch (CL5). Sensor side: J2036, J3124 (relay), J3090 (relay)
E020- connection detection PCB side: J3091(relay), J115 (Main Driver PCB
0004 The connection detection port (PCB2)) 2. Replace the Magnet Roller Clutch (CL5). 3.
Error in Developing Assembly
Toner Sensor Cleaning
E020- 1. Turn OFF the main power. 2. Replace the Developing
Scraper displacement
0021 Assembly. 3. Turn ON the main power.
State with toner was detected
continuously.
1. Check the connection of the Connector. Motor side:
J2319, Main Driver PCB (PCB2) side: J109 2. Check
the voltage of the Developing Motor (M2) J2152. If
voltage is 0V, check the connection of the Relay PCB
J520. 3. Check the load of the Developing Motor (M2).
Developing Motor error
E023- Manually turn the Developing Motor (M2) located at the
Lock error of the Developing
0001 rear of the host machine to check it. 4. Replace the
Motor (M2).
Developing Motor (M2). 5. Replace the Developing
Clutch (CL1). (When an error occurs while the
Developing Clutch is ON.) 6. Replace the Main Driver
(PCB1).

1. Check the connection of the Magnet
Error in Magnet Roller Clutch connection
Roller Clutch (CL5). Sensor side: J2006,
detection
E023- Main Driver PCB (PCB2) side: J109 2.
Connection of the Magnet Roller Clutch
0002 Replace the Magnet Roller Clutch (CL5). 3.
(CL5) cannot be detected 5 times with 20
Replace the Main Driver PCB (PCB2). 4.
msec time interval.
1. Check the connection of the Connector.
Motor side: J2036, Buffer Unit relay: J3124,
Front side relay: J3090, Rear side relay:
J3091, Main Driver PCB (PCB2) side: J115
2. Replace the Toner Feed Motor (M28). 3.
Toner Feed Motor error
E025- Check if toner is clogged inside of the
Overcurrent of the Toner Feed Motor
0001 Buffer. Turn the Drive Shaft of the Motor
(M28) was detected.
with your hand to check it. If the load is too
much, inside of the Buffer may be clogged,
so clean inside of it. 4. Replace the Main
Driver PCB (PCB2). 5. Replace the DC
Controller PCB (PCB1).
E027- Toner Supply Motor error 1. Check the connection of the Connector.
0001 Lock error of the Toner Supply Motor Motor side: J2037, Front side relay: J3080,
(M10). Rear side relay: J3063, Main Driver PCB
(PCB2) side: J117 2. Remove the Toner
280
Container, and check if an error occurs. If

an error does not occur, reinstall the Toner
Container and check again. If an error
occurs, check the driving area of connection
point of the container. If an error occurs, go
on to 3. 3. Replace the Toner Supply Motor
(M10). 4. Replace the Main Driver PCB
(PCB1).
Failure of NE Controller Counter
E032-
Detection of open circuit of count pulse Disconnection of cable.
0001
signal.
1. Check for displacement of the Lifter Wire
Right Deck Lifter Motor error
E041- of the Right Deck. 2. Check for hindrance to
Overcurrent of the Right Deck Lifter Motor
0001 smooth movement of the Deck Base Plate
was detected.
of the Right Deck.
1. Check for displacement of the Lifter Wire
Left Deck Lifter Motor error
E041- of the Left Deck. 2. Check for hindrance to
Overcurrent of the Leftt Deck Lifter Motor
0002 smooth movement of the Deck Base Plate
was detected.
of the Left Deck.
1. Check for error around the Lifter of the
Cassette 3 Lifter Motor error
E041- Cassette 3. 2. Check for hindrance to
Overcurrent of the Cassette 3 Lifter Motor
0003 smooth movement of the Cassette Base
was detected.
Plate of the Cassette 3.
1. Check for error around the Lifter of the
E041- Cassette 4. 2. Check for hindrance to
Overcurrent of the Cassette 4 Lifter Motor
0004 smooth movement of the Cassette Base
was detected.
Plate of the Cassette 4.
1. Check the connection of the Reverse
Error in Reverse Upper Flapper Solenoid Upper Flapper Solenoid (SL5). Solenoid
connection detection side: J2115, Duplex Driver PCB side: J340
E053-
Connection of the Reverse Upper Flapper 2. Replace the Reverse Upper Flapper
0001
Solenoid (SL5) cannot be detected 5 Solenoid (SL5). 3. Replace the Duplex
times with 20 msec time interval. Driver PCB (PCB4). 4. Replace the DC
E060- Primary Charging Shutter HP open error 1. Check the position of the Primary
0001 The Primary Charging Shutter Sensor Charging Shutter and the Cleaning Pad. 1-
(PS94) detects that the shutter is opened A. In the case that the Primary Charging
although it is moved to the close position. Shutter and the Cleaning Pad fail to operate
(stopped at HP at front side) 1-A-1. Check
the connection of the Primary Charging
Wire Cleaning Motor (M6). Motor side:
J3017, J3060 (iR-ADV 8xxx)/J3160 (iRADV
6xxx) (relay), PCB side: J3177 (relay), J107
(Main Driver PCB (PCB2)) 1-A-2. Replace
the Primary Charging Wire Cleaning Motor
(M6). 1-B. In the case that the Primary
Charging Shutter and the Cleaning Pad are
281
stopped at rear side (close operation

position) 1-B-1. Check the connection of the
Primary Charging Shutter Sensor (PS94).
Sensor side: J2029, J3089 (relay), PCB
side: J3088 (relay), J114 (Main Driver PCB
(PCB2)) 1-B-2. Replace the Primary
Charging Shutter Sensor (PS94). 1-C. In
the case that the Primary Charging Shutter
and the Cleaning Pad are stopped along
the way 1-C-1. Check the loosening of
screw on the Slider Pin and abrasion of the
pin. Tighten the screw or replace the Slider
Pin. 1-C-2. Replace the Primary Charging
Assembly. 1-D. In the case that the Primary
Charging Shutter stops at front side and the
Cleaning Pad moves to rear side 1-D-1.
Check if the Shutter Mounting Plate is
deformed. If so, replace the Shutter Unit. 1-
D-2. Check the loosening of screw on the
Slider Pin and abrasion of the pin. Tighten
the screw or replace the Slider Pin. 1-D-3.
Replace the Primary Charging Assembly. 2.
Replace the Main Driver PCB (PCB2). 3.
E060- Primary Charging Shutter HP close error 1. Check the position of the Primary
0002 The Primary Charging Shutter Sensor Charging Shutter and the Cleaning Pad. 1-
(PS94) detects that the shutter is closed A. In the case that the Primary Charging
although it is moved to the open position. Shutter and the Cleaning Pad fail to operate
(stopped at HP at front side) 1-A-1. Check
the connection of the Primary Charging
Wire Cleaning Motor (M6). Motor side:
J3017, J3060 (iR-ADV 8xxx)/J3160 (iRADV
6xxx) (relay), PCB side: J3177 (relay), J107
(Main Driver PCB (PCB2)) 1-A-2. Replace
the Primary Charging Wire Cleaning Motor
(M6). 1-B. In the case that the Primary
Charging Shutter and the Cleaning Pad are
stopped at rear side (close operation
position) 1-B-1. Check the connection of the
Primary Charging Shutter Sensor (PS94).
side: J3088 (relay), J114 (Main Driver PCB
(PCB2)) 1-B-2. Replace the Primary
Charging Shutter Sensor (PS94). 1-C. In
the case that the Primary Charging Shutter
and the Cleaning Pad are stopped along
the way 1-C-1. Check the loosening of
screw on the Slider Pin and abrasion of the
pin. Tighten the screw or replace the Slider
Pin. 1-C-2. Replace the Primary Charging
282
Assembly. 2. Replace the Main Driver PCB

(PCB1).
1. Check the connection of the Pre-
exposure LED (connector connection, open
circuit, the caught cable). 2. Check the
installation of the Primary Charging
Assembly (connector connection, open
fixation state of the Drum and the Drum
Shaft. (Check if the drum fixation cylinder is
properly installed.) 4. Check if the Dustproof
Glass is soiled. If necessary, clean it. 5.
Check the installation of the Laser Scanner
Potential control error (VL)
Unit (connector connection, open circuit, the
The measured value in the dark area (VL)
caught cable). 6. Check the installation of
E061- differs +/-30V or higher than the target
the Primary Charging High Voltage PCB
0001 potential at potential control. NOTE: If the
(PCB11), and its connection (connector
difference is somewhere between +/-10V
connection, open circuit, the caught cable).
and less than 30V, alarm is indicated.
7. Check the installation of the Potential
Sensor (connector connection, open circuit,
the caught cable). 8. Check the installation
of the Drum Motor (M1), and its connection
(connector connection, open circuit, the
caught cable). 9. Replace the parts. •
Primary Charging Assembly • Laser
Scanner Unit • Potential Sensor • Primary
Charging High Voltage PCB (PCB11) •
Drum Motor (M1) • Main Driver PCB (PCB2)
• DC Controller PCB (PCB1)
E061- Potential control error (VD) 1. Check the connection of the Pre-
0101 Potential in the dark area did not fall exposure LED (connector connection, open
within the range (target value +/-10V) circuit, the caught cable). 2. If the current
although retry was executed 8 times at value of the Primary Charging Roller
VD potential control. (COPIER > DISPLAY > DPOT > PRIM-C) is
1550 micro A or higher, execute 2-1 to 3. 2-
1. Increase the grid voltage of the Primary
Charging Assembly by 100V (COPIER >
ADJUST > HV-PRI > PRI-GRID). 2-2.
Execute the potential control (COPIER >
FUNCTION > DPC > DPC). 2-3. Turn OFF
and then ON the power. 3. Check the
Assembly (connector connection, open
installation of the Primary Charging High
Voltage PCB (PCB11), and its connection
caught cable). 5. Check the installation of
the Drum Motor (M1), and its connection
283

Primary Charging Assembly • Primary
Charging High Voltage PCB • Drum Motor
(M1) • Main Driver PCB (PCB2) • DC
Controller PCB (PCB1)
High voltage setting error
With the state in which the developing AC
is output, 600V or higher developing DC
output was detected. (Basically, this error
E064- 1. Turn OFF and then ON the main power.
is not detected. However, to detect that
00FF 2. Replace the DCON PCB.
the image formation-related backup data
is corrupted or to protect the hardware in
case of 600V or higher developing DC
output, this is to be an error.)
1. Check the connection between the Main
Driver PCB (PCB2) and the High Voltage
Unit. Main Driver side: J111, High Voltage
Unit side: J3097 2. Check the connection
between the Relay PCB (PCB5) and the
High Voltage Unit. Relay side: J519, High
Voltage Unit side: J3099 3. Replace the
Primary charging/grid high voltage output
Primary Charging Assembly. 4. Check the
E065- leak error
connection inside of the High Voltage Unit.
0001 The leak detection signal was detected 5
High Voltage Unit Relay (J3097) and
times in a row for every 20 msec.
Primary Charging High Voltage PCB
(PCB11) (J3501) High Voltage Unit relay
(J3099) and Pre-transfer Charging PCB
(PCB26) (J3545, J3500) 5. Replace the
Main Driver PCB (PCB2). 6. Replace the
Primary Grid High Voltage Connector (FM4-
1006).

E066- Pre-transfer Charging Shutter HP 1. Check the position of the Pre-transfer Charging
0001 open error Shutter. 1-A. In the case that the Pre-transfer
The Pre-transfer Charging Shutter Charging Shutter fails to operate (stopped at HP
Sensor (PS95) detects that the at front side) Check the connection of the Pre-
shutter is opened although it is transfer Charging Wire Cleaning Motor (M7).
moved to the close position. Sensor side: J3108, J3089 (relay), PCB side:
J3088 (relay), J114 (Main Driver PCB (PCB2)) 1-
B. In the case that the Pre-transfer Charging
Shutter is stopped at rear side (close operation
position) 1-B-1. Check that the Primary Fan Duct
is closed. Close the Primary Fan Duct. 1-B-2.
Check movement of the pin to push the Pre-
transfer Charging Shutter Sensor (PS95). Replace
284
the Pin. 1-B-3. Check movement of the flag on the

Pre-transfer Charging Shutter Sensor (PS95).
Replace the flag/ spring. 1-B-4. Check the
connection of the Pre-transfer Charging Shutter
Sensor (PS95). Sensor side: J2114, J3215 (relay),
J3067 (relay) PCB side: J3066 (relay), J130 (Main
Driver PCB (PCB2)) 1-C. In the case that the Pre-
transfer Charging Shutter is stopped along the
way 1-C-1. Check abrasion of the Slider Pin.
Replace the Slider Pin. 1-C-2. Replace the Pre-
transfer Charging Assembly. 2. Replace the DC
1. Check the position of the Pre-transfer Charging
Shutter. 1-A. In the case that the Pre-transfer
Charging Shutter fails to operate (stopped at HP
at front side) Check the connection of the Pre-
transfer Charging Wire Cleaning Motor (M7).
Sensor side: J3108, J3089 (relay), PCB side:
J3088 (relay), J114 (Main Driver PCB (PCB2)) 1-
B. In the case that the Pre-transfer Charging
Shutter is stopped at rear side (close operation
position) 1-B-1. Check that the Primary Fan Duct
Pre-transfer Charging Shutter HP
is closed. Close the Primary Fan Duct. 1-B-2.
close error.
Check movement of the pin to push the Pre-
E066- The Pre-transfer Charging Shutter
transfer Charging Shutter Sensor (PS95). Replace
0002 Sensor (PS95) detects that the
the Pin. 1-B-3. Check movement of the flag on the
shutter is closed although it is
Pre-transfer Charging Shutter Sensor (PS95).
moved to the open position.
Replace the flag/ spring. 1-B-4. Check the
connection of the Pre-transfer Charging Shutter
Sensor (PS95). Sensor side: J2114, J3215 (relay),
J3067 (relay) PCB side: J3066 (relay), J130 (Main
Driver PCB (PCB2)) 1-C. In the case that the Pre-
transfer Charging Shutter is stopped along the
way 1-C-1. Check abrasion of the Slider Pin.
Replace the Slider Pin. 1-C-2. Replace the Pre-
transfer Charging Assembly. 2. Replace the DC
E067- Developing high voltage output 1. Check the connection between the Main Driver
0001 leak error PCB (PCB2) and the High Voltage Unit. Main
The leak detection signal was Driver side: J112, High Voltage Unit side: J3098 2.
detected 5 times in a row for every Check the connection between the Relay PCB
20 msec. (PCB5) and the High Voltage Unit. Relay side:
J519, High Voltage Unit side: J3099 3. Replace
the Developing Assembly. 4. Check the
connection point of the Developing Assembly. If it
is soiled, clean it. 5. Check the connection inside
of the High Voltage Unit. Check the connection of
the High Voltage Unit Relay (J3097) and the
Developing High Voltage PCB (J3511). High
Voltage Unit Relay (J3099) and Pre-transfer
285
Charging PCB (J3545, J3500, J3510) 6. Replace

the Main Driver PCB (PCB2).
1. Check the connection between the Main Driver
PCB (PCB2) and the High Voltage Unit. Main
Driver side: J112, High Voltage Unit side: J3098 2.
Check the connection between the Relay PCB
(PCB5) and the High Voltage Unit. Relay side:
J519, High Voltage Unit side: J3099 3. Replace
Pre-transfer charging high voltage the Pre-transfer Charging Assembly. 4. Check the
output leak error connection inside of the High Voltage Unit. Check
E068-
The leak detection signal was the connection of the High Voltage Unit Relay
0001
detected 5 times in a row for every (J3098) and the Transfer High Voltage PCB
20 msec. (J3544). Check the connection of the High Voltage
Unit Relay (J3099) and the Pre-transfer Charging
PCB (J3545, J3500) 5. Replace the Main Driver
PCB (PCB2). 6. Replace the Pre-transfer High
Voltage Connector (FM4- 1007). 7. Replace the
Pre-transfer Transformer (Post Charging Trance)
of the High Voltage Unit.
1. Check the connection between the Duplex
Driver PCB (PCB4) and the High Voltage Unit.
Check the connection at Duplex Driver side (J343)
Transfer high voltage output leak
and the Transfer High Voltage side (J3066).
error
E069- Check the connection at Duplex Driver side (J311)
The leak detection signal was
0001 and the Transfer High Voltage side (J3061). (In
detected 5 times in a row for every
addition, check that 24V is output.) 2. Check the
20 msec
connection of the Transfer High Voltage PCB
(J3306). 3. Replace the ETB Unit. 4. Replace the
Duplex Driver PCB (PCB4).
1. Check if the door is opened. Close the door. 2.
Check the connection between the DC Controller
PCB (PCB1) and the Laser Driver PCB (PCB35).
DC Controller side: J471, J472, Laser Driver side:
J5100, J5101, Relay Harness connection to
Polygon Motor and BD PCB: J3011 3. Replace
BD unlock error
the Laser Scanner Unit. 4. Replace the Laser
E100- Locked state was not detected
11xx within the specified period of time
Controller PCB (PCB1). NOTE: When
at start-up.
condensation occurs inside of the machine or the
Laser Scanner Unit, this error also occurs. When
condensation occurs, leave the machine or the
unit as it is until condensation disappears. (Use
the machine or the unit in an environment where
condensation does not occur.)
E100- BD unlock error 1. Check if the door is opened. Close the door. 2.
12xx After the BD range was specified, Check the connection between the DC Controller
lock was unlocked for 1 second or PCB (PCB1) and the Laser Driver PCB (PCB35).
longer. DC Controller side: J471, J472, Laser Driver side:
J5100, J5101, Relay Harness connection to
286
Polygon Motor and BD PCB: J3011 3. Replace

the Laser Scanner Unit. 4. Replace the Laser
Controller PCB (PCB1). NOTE: When
condensation occurs inside of the machine or the
Laser Scanner Unit, this error also occurs. When
condensation occurs, leave the machine or the
Check the connection between the DC Controller
PCB (PCB1) and the Laser Driver PCB (PCB35).
Polygon Motor BD unlock error DC Controller side: J471, J472, Laser Driver side:
(Laser diode is not lit up/ failure of J5100, J5101, Relay Harness connection to
the BD PCB/power supply error, or Polygon Motor and BD PCB: J3011 3. Replace
condensation) the Laser Scanner Unit. 4. Replace the Laser
E100-
During the Polygon speed change, Driver PCB (PCB35). 5. Replace the DC
13xx
lock was unlocked for 1 second or Controller PCB (PCB1). NOTE: When
longer. (Laser diode is not lit condensation occurs inside of the machine or the
up/failure of the BD PCB/power Laser Scanner Unit, this error also occurs. When
supply error, or condensation) condensation occurs, leave the machine or the
Check the connector connection, open circuit, and
the caught cable of the DC Controller PCB (PCB1)
Polygon Motor BD unlock error and the Laser Driver PCB (PCB35). DC Controller
E100- Failed to get the Detailed Code side: J471, J472, Laser Driver side: J5100, J5101,
FFFF (communication error, power Relay Harness connection to Polygon Motor
supply error, PCB failure, etc.). (M44) and BD Sensor: J3011 3. Replace the
Laser Scanner Unit. 4. Replace the Laser Driver
(PCB1).
and the Laser Driver PCB (PCB35). DC Controller
EEPROM writing error.
E102- side: J471, J472, Laser Driver side: J5100, J5101,
Failed to write to EEPROM (Power
0001 Relay Harness connection to Polygon Motor
is not supplied/EEPROM failure).
(M44) and BD Sensor: J3011 3. Replace the
(PCB1).
E103- Different Laser Scanner Unit model Replace the Laser Scanner Unit with the one for
0001 error the correct model.
The scanner for 6075/6065/6055
models was installed to the
287
imageRUNNER ADVANCE
8105/8095/8085 models, and vice
versa.
Polygon Motor FG unlock error the caught cable of the DC Controller PCB (PCB1)
Locked state was not detected and the Laser Driver PCB (PCB35). DC Controller
E110- within the specified period of time side: J471, J472, Laser Driver side: J5100, J5101,
11xx at start-up. (Power is not Relay Harness connection to Polygon Motor
supplied/Polygon Motor signal (M44) and BD Sensor: J3011 3. Replace the
error) Laser Scanner Unit. 4. Replace the Laser Driver
(PCB1).
After the BD range was specified, and the Laser Driver PCB (PCB35). DC Controller
E110- lock was unlocked for 1 second or side: J471, J472, Laser Driver side: J5100, J5101,
12xx longer. (Power is not Relay Harness connection to Polygon Motor
(PCB1).
During the Polygon speed change, and the Laser Driver PCB (PCB35). DC Controller
E110- lock was unlocked for 1 second or side: J471, J472, Laser Driver side: J5100, J5101,
13xx longer. (Power is not Relay Harness connection to Polygon Motor
(PCB1).
Polygon Motor FG unlock error and the Laser Driver PCB (PCB35). DC Controller
E110- Failed to get the Detailed Code side: J471, J472, Laser Driver side: J5100, J5101,
FFFF (communication error, power Relay Harness connection to Polygon Motor
supply error, PCB failure). (M44) and BD Sensor: J3011 3. Replace the
(PCB1).

E121- Laser Scanner Cooling Fan error. 1. Check the connection of the Connector. 2.
0001 The Fan stop signal is detected Replace the Laser Scanner Cooling Fan (FM16).
288
for 5 seconds or longer and retry

is failed 4 times in a row although
the Laser Scanner Cooling Fan
(FM16) is turned ON.
1. Check the connection of the DC Controller PCB
(PCB1) and the Main Driver PCB (PCB2). DC
Error in Main Driver PCB
Controller side: J411, J412, Main Driver side: J125,
connection detection
J126 2. Check the Main Driver PCB (PCB2) power
E197- Failed to establish a
supply connection. Check the connection at the
0001 communication between the DC
Main Driver side (J128) and the DC Controller side
Controller PCB (PCB1) and the
(J414), and check the voltage. 3. Replace the Main
Main Driver PCB (PCB2).
Driver PCB (PCB2). 4. Replace the DC Controller
PCB (PCB1).
(PCB1) and the Feed Driver PCB (PCB3). DC
Controller side: J421, Feed Driver side: J204 2.
Check the connection of the Feed Driver PCB
Error in Feed Driver PCB
(PCB3) and the DC-DC Converter PCB. Check the
connection at the Feed Driver side (J218) and the
DC-DC Converter side (J9033). 3. Check the power
supply of the Feed Driver PCB (PCB3). Check if
appropriate voltages are applied to the Feed Driver
Feed Driver Pub (PCB3).
side (12V to 1pin, 5V to 3pin, 3.3V to 4pin). -> If not,
replace the DC-DC Converter PCB. 4. Replace the
Feed Driver PCB (PCB3). 5. Replace the DC
1. Check the connection between the DC Controller
PCB (PCB1) and the Fixing Feed Drawer. DC
Controller side: J431, J432, Fixing Feed Drawer
(host machine side): J3002D Fixing Feed Drawer
(Fixing Feed side): J3002L, Duplex Driver side:
Error in Duplex Driver PCB
J300, J301 2. Check the connection of the Duplex
Driver PCB (PCB4) and the DC-DC Converter PCB.
Check the connection at the Duplex Driver side
(J311) and the DC-DC Converter side (J9034). 3.
Check the power supply of the Duplex Driver PCB
Duplex Driver PCB (PCB4).
(PCB4). Check if appropriate voltages are applied
to the Duplex Driver side (12V to 1pin, 5V to 3pin,
3.3V to 4pin). -> If not, replace the DC-DC
Converter PCB. 4. Replace the Duplex Driver PCB
(PCB4). 5. Replace the DC Controller PCB (PCB1).
Error in Relay PCB connection
detection
(PCB1) and the Relay PCB (PCB5). DC Controller
E197- Connection between the DC
side: J451, Relay side: J514 2. Replace the Relay
0004 Controller PCB (PCB1) and the
Relay PCB (PCB5) is
(PCB1).
disconnected.
E197- Error in Main Driver PCB Analog 1. Check the connection of the DC Controller PCB
289
Connector connection detection

(PCB1) and the Main Driver PCB (PCB2). DC
Connection between the DC
Controller side: J413, Main Driver side: J124 2.
Replace the Main Driver PCB (PCB2). 3. Replace
Main Driver PCB (PCB2) is
the DC Controller PCB (PCB1).
disconnected.
1. Check the connection between the DC Controller
Error in Feed Driver PCB Drawer
PCB (PCB1) and the Fixing Feed Drawer. DC
Connector connection detection
Controller side: J431, J432, Fixing Feed Drawer
E197- Connection between the DC
(host machine side): J3002D Fixing Feed Drawer
(Fixing Feed side): J3002L, Feed Driver side: J300,
Feed Driver PCB (PCB3) is
J301 2. Replace the Feed Driver PCB (PCB3). 3.
disconnected.
Error in Fixing Drawer Connector 1. Check the connection between the Main Driver
connection detection PCB (PCB2) and the Fixing Drawer. Main Driver
E197- Connection between the DC side: J105, Fixing Drawer (host machine side):
0008 Controller PCB (PCB1) and the J3001D Check the Harness of the Fixing Drawer
Main Driver PCB (PCB2) is (Fixing side) (J3001L). 2. Replace the Main Driver
disconnected. PCB (PCB2).
Error in the Process Unit
E197- PCB (PCB2) and the Process Unit. PCB side: J107,
Connection between the Main
0009 Process Unit side: J3060 2. Replace the Process
Driver PCB (PCB2) and the
Unit.
Process Unit is disconnected.
Error in Primary Charging High
Voltage PCB connection
PCB (PCB2) and the Primary Charging High
detection
E197- Voltage PCB (PCB11). Main Driver side: J111,
0010 Primary Charging High Voltage side: J3501 2.
Replace the Primary Charging High Voltage PCB
Primary Charging High Voltage
(PCB11).
PCB (PCB11) is disconnected.
Error in Developing High Voltage
PCB connection detection
PCB (PCB2) and the Developing High Voltage PCB
E197- Connection between the Main
(PCB12). Main Driver side: J112, Developing High
0011 Driver PCB (PCB2) and the
Voltage side: J3511 2. Replace the Developing
Developing High Voltage PCB
High Voltage PCB (PCB12).
(PCB12) is disconnected.
Error in Transfer High Voltage
1. Check the connection between the Duplex Driver
PCB connection detection
PCB (PCB4) and the Transfer High Voltage PCB
E197- Connection between the Duplex
(PCB13). Duplex Driver side: J343, Transfer High
0012 Driver PCB (PCB4) and the
Voltage side: J3062 2. Replace the Transfer High
Transfer High Voltage PCB
Voltage PCB (PCB13).
E197- Serial communication error Replace the DC Controller PCB (PCB1).
0181 Failure of reception from the
video signal control ASIC. Data
reception was failed 5 times in a
row when reading data from the
video signal control ASIC (at FG
290
lock detection, BD lock detection).

1. Connector disconnection/open circuit of the
Scanner HP error
Scanner HP Sensor (SR2). 2. Failure of the
E202- An error occurs during the
0001 Scanner Unit (Paper Front) HP
Scanner Motor (M1). 4. Failure of the Reader
detection operation (outward).
Scanner HP error
detection operation (homeward).

Glass HP error 1. Connector disconnection/open circuit of the Glass
E202- An error occurs during the Shift HP Sensor (SR11). 2. Failure of the Glass Shift
0101 Glass HP detection operation HP Sensor (SR11). 3. Failure of the Glass Shift Motor
(outward). (M9). 4. Failure of the DADF Driver PCB (PCB1).
Glass HP error 1. Connector disconnection/open circuit of the Glass
E202- An error occurs during the Shift HP Sensor (SR11). 2. Failure of the Glass Shift
0102 Glass HP detection operation HP Sensor (SR11). 3. Failure of the Glass Shift Motor
(homeward). (M9). 4. Failure of the DADF Driver PCB (PCB1).
Power supply (24V) error
E227- 1. Connector disconnection/open circuit of the Reader
24V port is OFF when the
0001 Power Supply. 2. Failure of power supply.
power is turned ON.B
24V port is OFF when a job is
0002 Power Supply. 2. Failure of power supply.
started.
0003 Power Supply. 2. Failure of power supply
ended.
E227- Power supply (24V) error 1. Connector disconnection/open circuit of the Reader
0004 24V port is OFF when loading. Power Supply. 2. Failure of power supply.
1. Connection error between the DADF Driver PCB
E227- (PCB1) and the Reader Controller PCB (PCB1). 2.
24V port is OFF when the
0101 Connector disconnection/open circuit of the Reader
power of DADF is turned ON.
Power Supply. 3. Failure of power supply.
started in the DADF.
ended in the DADF.
291

Main Controller and DC 1. Check the connection of the Main Controller PCB
Controller and the DC Controller PCB (PCB1). Main Controller
E240-
Communication error occurs side: J712, DC Controller side: J442 2. Replace the
0000
between the CPU of the Main DC Controller PCB (PCB1). 3. Replace the Main
Controller PCB and the DC Controller PCB.
3 minutes passed with pickup 1. Check the connection of the Connector. 2. Check
request waiting status the connection of the Sub PCB in the Main Controller
E240-
It was detected that 3 minutes PCB 1 Box. 3. Check the connections of the DC
0001
passed with pickup request Controller PCB and the Main Controller PCB 1.
waiting status. Replace the PCB(s) if necessary.
3 minutes passed with image 1. Check the connection of the Connector. 2. Check
output request waiting status the connection of the Sub PCB in the Main Controller
E240-
It was detected that 3 minutes PCB 1 Box. 3. Check the connections of the DC
0002
passed with image output Controller PCB and the Main Controller PCB 1.
request waiting status. Replace the PCB(s) if necessary.
Software sequence error after 1. Check the connection of the Connector. 2. Check
the jam the connection of the Sub PCB in the Main Controller
E240-
A software sequence error PCB 1 Box. 3. Check the connections of the DC
0003
(engine bug) was detected Controller PCB and the Main Controller PCB 1.
after the jam.? Replace the PCB(s) if necessary.
E246 System error Contact to the sales companies.

SRAM error
E248-
SRAM check error when the power is Main Controller PCB 2.
0000
turned ON.
EEPROM error
E248- An error when EEPROM power for
Failure of the Reader Controller PCB (PCB1).
0001 the Reader Controller PCB (PCB1) is
turned ON.
EEPROM error
E248-
EEPROM writing error for the Reader Failure of the Reader Controller PCB (PCB1).
0002
EEPROM error
E248- Reading error after writing to
Failure of the Reader Controller PCB (PCB1).
0003 EEPROM for the Reader Controller
PCB (PCB1).
E263- Error in Current Sensor reference 1. Check the connection between the AC Driver
0000 voltage generation PCB and the Main Driver PCB (connector
The reference voltage is not within disconnection, open circuit, short circuit of
the range of reference value. harness). AC Driver side: J615, Main Driver
side: J103 2. Replace the AC Driver PCB. 3.
292
Replace the Main Driver PCB (PCB2).

1. Check the connection between the AC Driver
Current Sensor error PCB and the Main Driver PCB (connector
E263- An error is detected in the value of disconnection, open circuit, short circuit of
0001 the Current Sensor (SE601) (the harness). AC Driver side: J615, Main Driver
value remains at the upper limit). side: J103 2. Replace the AC Driver PCB. 3.
Current Sensor error PCB and the Main Driver PCB (connector
E263- An error is detected in the value of disconnection, open circuit, short circuit of
0002 the Current Sensor (SE601) (the harness). AC Driver side: J615, Main Driver
value remains at the lower limit). side: J103 2. Replace the AC Driver PCB. 3.
Error in Current Sensor accuracy PCB and the Main Driver PCB (connector
E263- The value of the Current Sensor disconnection, open circuit, short circuit of
0003 (SE601) is not within the range of harness). AC Driver side: J615, Main Driver
reference value. side: J103 2. Replace the AC Driver PCB. 3.
Error in paper front vertical scanning
synchronous signal 1. Connector disconnection/open circuit of the
Vertical scanning synchronous signal Scanner Unit (Reader). 2. Connector
E270- (VSYNC) is not sent appropriately disconnection/open circuit of the Reader
0001 from the CMOS PCB (Scanner Unit Controller PCB (PCB1). 3. Failure of the
(Paper Front)), so the image error Scanner Unit (Reader). 4. Failure of the Reader
occurs or the operation stops Controller PCB (PCB1).
abnormally.
Error in horizontal scanning/vertical
scanning synchronous signal 1. Connector disconnection/open circuit of the
Due to the horizontal scanning Scanner Unit (Reader/DADF). 2. Connector
E270- synchronous signal (HSYNC) error, disconnection/open circuit of the Reader
0002 the vertical scanning synchronous Controller PCB (PCB1). 3. Failure of the
signal (VSYNC) is not sent, so the Scanner Unit (Reader/DADF). 4. Failure of the
image error occurs or the operation Reader Controller PCB (PCB1).
stops abnormally.
Error in paper back vertical scanning
synchronous signal 1. Connector disconnection/open circuit of the
Vertical scanning synchronous signal Scanner Unit (DADF). 2. Connector
E270- (VSYNC) is not sent appropriately disconnection/open circuit of the Reader
0101 from the CMOS PCB (Scanner Unit Controller PCB (PCB1). 3. Failure of the
(Paper Back)), so the image error Scanner Unit (DADF). 4. Failure of the Reader
occurs or the operation stops Controller PCB (PCB1).
abnormally.
E280- Communication error between 1. Connector disconnection/open circuit of the
0001 Reader Controller PCB (PCB1) and Scanner Unit (Reader). 2. Connector
Scanner Unit (Reader) disconnection/open circuit of the Reader
Within the specified period of time, Controller PCB (PCB1). 3. Failure of the
communication between the Reader Scanner Unit (Reader). 4. Failure of the Reader
293
Controller PCB and Scanner Unit

(Paper Front) is not started.
Reader Controller PCB (PCB1) and
Scanner Unit (DADF). 2. Connector
Scanner Unit (DADF)
E280- disconnection/open circuit of the Reader
Within the specified period of time,
0101 Controller PCB (PCB1). 3. Failure of the
communication between the Reader
Scanner Unit (DADF). 4. Failure of the Reader
Controller PCB and Scanner Unit
(Paper Back) is not started.
Paper front light intensity NG
E301-
Light intensity is below the reference Failure of the Scanner Unit (Reader).
0001
level at paper front shading.
Paper back light intensity NG
E301-
Light intensity is below the reference Failure of the Scanner Unit (DADF).
0101
level at paper back shading.

Error in paper front shading.
Scanner Unit (Reader). 2. Connector
Error in shading RAM access, or
E302- disconnection/open circuit of the Reader Controller
the shading value is either below
0001 PCB (PCB1). 3. Failure of the Scanner Unit
or higher than the reference
(Reader). 4. Failure of the Reader Controller PCB
level.
(PCB1).
Error in paper back shading
Scanner Unit (DADF). 2. Connector
Error in shading RAM access, or
E302- disconnection/open circuit of the Reader Controller
the shading value is either below
0101 PCB (PCB1). 3. Operation error of the Glass Shift
or higher than the reference
Motor (M9). 4. Failure of the Scanner Unit (DADF).
level.
5. Failure of the Reader Controller PCB (PCB1).
E315 Codec error
Main Controller PCB 2. 2. Replace the Main
0000 Main Controller PCB 2
Controller PCB 2.
Reader Controller PCB (PCB1)
and DADF
Reception error occurs at the
0001 Failure of the DADF Driver PCB (PCB1). 3. Failure
time of communication between
of the Reader Controller PCB (PCB1).
the Reader Controller PCB and
the DADF
294

and DADF
0002 Failure of the DADF Driver PCB (PCB1). 3. Failure
of the Reader Controller PCB (PCB1).
the Reader Controller PCB and
the DADF.
Pickup Roller Unit lifting error
The level of the Pickup Roller
Pickup Roller Unit Lifter HP Sensor (SR12). 2.
Unit Lifter HP Sensor (SR12)
E401- Connector disconnection/open circuit of the Pickup
does not change within the
0001 Roller Unit Lifter Motor (M10). 3. Failure of the
specified period of time although
the Pickup Roller Unit Lifter
Failure of the Pickup Roller Unit Lifter Motor (M10).
Motor (M10) is driven.
Pickup Roller Unit lifting error
The level of the Pickup Roller
Unit Lifter HP Sensor (SR12)
E401- Connector disconnection/open circuit of the Pickup
does not change within the
0002 Roller Unit Lifter Motor (M10). 3. Failure of the
specified period of time although
the Pickup Roller Unit Lifter
Failure of the Pickup Roller Unit Lifter Motor (M10).
Motor (M10) is driven.
Tray Lifter Motor (M8) error
1. Connector disconnection/open circuit of the Tray
The Tray HP Sensor (SR13) is
HP Sensor (SR13). 2. Connector
E407- not turned ON or OFF within the
disconnection/open circuit of the Tray Lifter Motor
0001 specified period of time although
(M8). 3. Failure of the Tray HP Sensor (SR13). 4.
the Tray Lifter Motor (M8) is
Failure of the Tray Lifter Motor (M8).
driven.
1. Connector disconnection/open circuit of the Paper
The Paper Surface Sensor (SR6)
Surface Sensor (SR6). 2. Connector
E407- is not turned ON within the
disconnection/open circuit of the Tray Lifter Motor
0002 specified period of time although
(M8). 3. Failure of the Paper Face Sensor (SR6). 4.
the Tray Lifter Motor (M8) is
Failure of the Tray Lifter Motor (M8).
driven.
DADF Disengagement Motor 1
(M6) error
Disengagement HP Sensor 1 (SR15). 2. Connector
The DADF Disengagement HP
disconnection/open circuit of the Disengagement
E413- Sensor 1 (SR15) is not turned
Motor 1 (M6). 3. Failure of the Disengagement HP
0001 ON within the specified period of
Sensor 1 (SR15). 4. Failure of the Disengagement
time although the DADF
Motor 1 (M6). 5. Failure of the DADF Driver PCB
Disengagement Motor 1 (M6) is
(PCB1).
driven.
E413- DADF Disengagement Motor 1 1. Connector disconnection/open circuit of the
0002 (M6) error Disengagement HP Sensor 1 (SR15). 2. Connector
The DADF Disengagement HP disconnection/open circuit of the Disengagement
Sensor 1 (SR15) is not turned Motor 1 (M6). 3. Failure of the Disengagement HP
OFF within the specified period of Sensor 1 (SR15). 4. Failure of the Disengagement
time although the DADF Motor 1 (M6). 5. Failure of the DADF Driver PCB
Disengagement Motor 1 (M6) is (PCB1).
295
driven.

DADF Disengagement Motor 2 1. Connector disconnection/open circuit of the
(M7) error Disengagement HP Sensor 2 (SR16). 2.
The DADF Disengagement HP Connector disconnection/open circuit of the
E413-
Sensor 2 (SR16) is not turned ON Disengagement Motor 2 (M7). 3. Failure of the
0011
within the specified period of time Disengagement HP Sensor 2 (SR16). 4. Failure of
although the DADF Disengagement the Disengagement Motor 2 (M7). 5. Failure of the
Motor 2 (M7) is driven. DADF Driver PCB (PCB1).
DADF Disengagement Motor 2 1. Connector disconnection/open circuit of the
(M7) error Disengagement HP Sensor 2 (SR16). 2.
E413-
Sensor 2 (SR16) is not turned OFF Disengagement Motor 2 (M7). 3. Failure of the
0012
within the specified period of time Disengagement HP Sensor 2 (SR16). 4. Failure of
although the DADF Disengagement the Disengagement Motor 2 (M7). 5. Failure of the
Motor 2 (M7) is driven. DADF Driver PCB (PCB1).
E423- DADF SDRAM error Error in SDRAM (video image memory) on the
0001 SDRAM access error. Reader Controller PCB (PCB1).
E423- DADF SDRAM erroror. Error in SDRAM (video image memory) on the
0002 SDRAM Verify error. Reader Controller PCB (PCB1).
1. Installed DADF is a different model. 2. Failure
E490- Different DADF model error of the Reader Controller PCB (PCB1). 3. Failure
0001 Not proper DADF is installed. of the DC Controller PCB. 4. Failure of the Main
Controller PCB.
Communication error (Finisher-E1)
E500- 1. The Finisher Controller PCB is faulty. 2. The
0000 host machine DC Controller PCB is faulty.
1. The wiring between the Finisher Controller PCB
Communication error (Finisher-E1)
E503- and Saddle Controller PCB is faulty. 2. The
The communication with the Saddle
0002 Finisher Controller PCB is faulty. 3. The Saddle
Stitcher is interrupted.
Stitcher Controller PCB is faulty.
1. The wiring between the Finisher Controller PCB
Communication error (Finisher-
and host machine DC Controller PCB is faulty. 2.
E503- E1/External 2 Hole Puncher)
The Punch Controller PCB is faulty. 3. The
0003 The communication with the
Finisher Controller PCB is faulty. 4. The host
Puncher unit is interrupted.
machine DC Controller PCB is faulty.
E503- A. Communication error (Finisher- A-1. The wiring between the Finisher Controller
0004 E1) B. Communication error with PCB and host machine Controller PCB is faulty.
Insertion Unit (Document Insertion A-2. The Finisher Controller PCB is faulty. A-3.
Unit-L1) C. Communication error The host machine Controller PCB is faulty. B-1.
with Insertion Unit (Document Inserter Controller PCB is faulty. B-2.
Insertion/Folding Unit-H1) Disconnection of communication cable B-3.
A. The communication with the Connector on the Inserter Controller PCB is
Inserter or the Paper Folding Unit is disconnected. C-1. Folder Controller PCB is
296
interrupted. B. Failed
faulty. C-2. Disconnection of communication cable
communication for 3 consecutive
C-3. Connector on the DC Controller PCB is
times. C. Failed communication for
disconnected.
3 consecutive times.
Finisher back-up RAM (EEPROM)
error (Finisher-D1/E1)
The checksum for the EEPROM
E505-
data has an error. (The value The Finisher Controller PCB is faulty.
0001
written in EEPROM and the value
extracted from EEPROM doesn't
conform.)
EEPROM error (External 2 Hole
E505- Puncher)
The Punch Controller PCB is faulty.
0002 The checksum for the EEPROM
data has an error.
A. EEPROM error with the Insertion
Unit (failed data reading/ writing)
(Document Insertion Unit-L1) B.
EEPROM error with the Insertion
E505- Unit (failed data reading/ writing) A. The Insertion Unit Controller PCB is faulty. B.
0003 (Document Insertion/Folding Unit- Folder Controller PCB is faulty.
H1)
A. The checksum for the EEPROM
data has an error. B. Data failed to
be read properly.
Rear end assist home position error 1. The Rear End Assist Home Position Sensor
(Finisher-E1) (PI109) is faulty. 2. The wiring between the
E514- The stapler does not leave the rear Finisher Controller PCB and Rear End Assist
8001 end assist home position when the Motor is faulty. 3. The end assist mechanism is
Rear Eend Assist Motor has been faulty. 4. The Rear End Assist Motor (M109) is
driven for 3 seconds. faulty. 5. The Finisher Controller PCB is faulty.
Rear end assist home position error 1. The Rear End Assist Home Pposition Sensor
E514- The stapler does not return to the Finisher Controller PCB and Rear End Assist
8002 rear end assist home position when Motor is faulty. 3. The end assist mechanism is
the Rear End Assist Motor has faulty. 4. The Rear End Assist Motor (M109) is
been driven for 3 seconds.m.) faulty. 5. The Finisher Controller PCB is faulty.
Error in Folding Feed Motor lock
(Document Insertion/Folding Unit-
1. Connector of the Folding Feed Motor (M5) is
E518- H1)
disconnected. 2. Folding Feed Motor (M5) is
8001 The Folding Feed Motor (M5) lock
faulty.
signal has been detected for more
than the specified time.

E519- Gear change home position error 1. The Gear Change Home Position Sensor
297

The Gear Change Hhome Position Finisher Controller PCB and Gear Change
0002 Sensor does not turn ON when the Motor is faulty. 3. The gear change mechanism
Gear Change Motor has been driven is faulty. 4. The Gear Change Motor (M110) is
for 387 pulses. faulty. 5. The Finisher Controller PCB is faulty.
Gear change home position error 1. The Gear Change Home Position Sensor
E519- The Gear Change Home Position Finisher Controller PCB and Gear Change
8001 Sensor does not turn OFF when the Motor is faulty. 3. The gear change mechanism
Gear Change Motor has been driven is faulty. 4. The Gear Change Motor (M110) is
for 387 pulses. faulty. 5. The Finisher Controller PCB is faulty.
Front aligning plate home position 1. The Front Aligning Plate Home Position
error (Finisher-E1) Sensor (PI106) is faulty. 2. The wiring between
The aligning plate does not leave the the Finisher Controller PCB and Front Aligning
E530-
Aligning Plate Front Home Position Plate Motor is faulty. 3. The front aligning plate
8001
Sensor when the Alignment Plate is faulty. 4. The Front Aligning Plate Motor
Front Motor has been driven for 4 (M103) is faulty. 5. The Finisher Controller PCB
seconds. is faulty.
1. The front Aligning Plate Home Position
Sensor (PI106) is faulty. 2. The wiring between
error (Finisher-E1)
the Finisher Controller PCB and front aligning
E530- The aligning plate does not return to
plate Motor is faulty. 3. The front aligning plate
8002 aligning plate front home position
is faulty. 4. The front aligning plate Motor
Sensor when the alignment plate front
(M103) is faulty. 5. The Finisher Controller PCB
Motor has been driven for 4 seconds.
is faulty.
Staple home position error (Finisher-
E1) 1. The wiring between the Finisher Controller
E531-
The Stapler does not leave the staple PCB and Stapler is faulty. 2. The Stapler is
8001
home position when the Staple Motor faulty. 3. The Finisher Controller PCB is faulty.
has been driven for 0.4 sec.
Staple home position error (Finisher-
E1) 1. The wiring between the Finisher Controller
E531-
The Stapler does not return to the PCB and Stapler is faulty. 2. The Stapler is
8002
staple home position when the Staple faulty. 3. The Finisher Controller PCB is faulty.
Motor has been driven for 0.4 sec.
Stapler shift home position error 1. The Stapler Drive Home Position Sensor
E532- The Stapler does not leave the stapler Finisher Controller PCB and Stapler Shift Motor
8001 shift home pposition when the Stapler is faulty. 3. The stapler shift base is faulty. 4.
Shift Motor hasbeen driven for 5 The Stapler Shift Motor (M105) is faulty. 5. The
seconds. Finisher Controller PCB is faulty.
Stapler shift home position error 1. The Stapler Drive Home Position Sensor
E532- The Stapler does not return to the Finisher Controller PCB and Stapler Shift Motor
8002 stapler shift home position when the is faulty. 3. The stapler shift base is faulty. 4.
Stapler Shift Motor has been driven The Stapler Shift Motor (M105) is faulty. 5. The
for 20 seconds. Finisher Controller PCB is faulty.
298
1. The Swing Home Position Sensor (PI105) is

Swing home position error (Finisher-
faulty. 2. The wiring between the Finisher
E1)
E535- Controller PCB and Swing Motor is faulty. 3.
The Stapler does not leave the swing
8001 The swing mechanism is faulty. 4. The Swing
home position when the Swing Motor
Motor (M106) is faulty. 5. The Finisher
has been driven for 3 seconds.
Controller PCB is faulty.
1. The Swing Home Position Sensor (PI105) is
Swing home position error (Finisher-
E1)
E535- Controller PCB and Swing Motor is faulty. 3.
The Stapler does not return to the
8002 The swing mechanism is faulty. 4. The Swing
swing home position when the Swing
Motor has bee driven for 3 seconds.
Rear aligning plate home position 1. The Aligning Plate Rear Home Position
The aligning plate does not leave the the Finisher Controller PCB and Aligning Plate
E537-
Aligning Plate Rear Home Position Rear Motor is faulty. 3. The rear aligning plate
8001
Sensor when the Alignment Plate is faulty. 4. The Rear Aligning Plate Motor
Rear Motor has been driven for 4 (M104) is faulty. 5. The Finisher Controller PCB
seconds. is faulty.
The aligning plate does not return to the Finisher Controller PCB and Aligning Plate
E537-
Aligning Plate Rear Home Position Rear Motor is faulty. 3. The rear aligning plate
8002
Sensor when the Alignment Plate is faulty. 4. The Rear Aligning Plate Motor
Rear Motor has been driven for 4 (M104) is faulty. 5. The Finisher Controller PCB
seconds. is faulty.
Tray 1 time out error (Finisher-E1)
1. The Tray 1 Shift Area Sensor PCB is faulty.
1. If the tray does not return to home
2. The wiring between the Finisher Controller
position when the Tray 1 Shift Motor is
E540- PCB and Tray 1 Shift Motor is faulty. 3. The
driven for 25 seconds. 2. If the tray
8001 tray up/down mechanism is faulty. 4. The Tray
does not move to other area when
1 Shift Motor (M107) is faulty. 5. The Finisher
Tray 1 Shift Motor is driven for 5
seconds.
Tray 1 shift area error (Finisher-E1)
1. The dangerous area is reached
before the Tray 1 Paper Surface
Sensor detects paper surface during
the paper surface detection operation.
2. A discontinuous area is detected
during tray operation.
Swing Guide Switch/Staple Safety
Switch error (Finisher-E1)
The swing guide switch or staple
safety switch is activated while the
tray is operating.
299

1. The Tray 1 Shift Area Sensor PCB is
The Tray 1 Shift Motor clock error (Finisher- faulty. 2. The wiring between the
E1) Finisher Controller PCB and Tray 1
E540-
The FG input cannot be detected when the Shift Motor is faulty. 3. The tray
8004
Tray 1 Shift Motor has been driven for 0.2 up/down mechanism is faulty. 4. The
second. Tray 1 Shift Motor (M107) is faulty. 5.
The Finisher Controller PCB is faulty
The Tray 1 Shift Motor speed error (Finisher-
Finisher Controller PCB and Tray 1
E540- E1)
Shift Motor is faulty. 3. The tray
8005 The lock detection signal turns OFF 150 msec
up/down mechanism is faulty. 4. The
after the lock detection signal turned ON.
Tray 1 Shift Motor (M107) is faulty. 5.
The Finisher Controller PCB is faulty.
The Tray 1 Shift Motor acceleration error faulty. 2. The wiring between the
(Finisher-E1) Finisher Controller PCB and Tray 1
E540-
The lock detection signal does not turn ON Shift Motor is faulty. 3. The tray
8006
when the Tray 1 Shift Motor has been driven up/down mechanism is faulty. 4. The
for 1 second. Tray 1 Shift Motor (M107) is faulty. 5.
The Tray 1 Shift Motor error (Finisher-E1) Finisher Controller PCB and Tray 1
E540-
The lock detection signal does not turn OFF Shift Motor is faulty. 3. The tray
8007
when the Tray 1 Shift Motor is at a stop. up/down mechanism is faulty. 4. The
1. The Tray 2 shift area Sensor PCB is
Tray 1 time out error (Finisher-E1)
1. If the tray does not return to home position
E542- when the Tray 1 Shift Motor is driven for 25
8001 seconds. 2. If the tray does not move to other
area when Tray 2 Shift Motor is driven for 5
Tray 2 shift Motor (M105) is faulty. 5.
seconds.
Tray 2 shift area error (Finisher-E1)
1. The upper limit area is reached before the 1. The Tray 2 Shift Area Sensor PCB is
Tray 2 Paper Surface Sensor 1 detects the faulty. 2. The wiring between the
paper surface during paper surface detection Finisher Controller PCB and Tray 2
E542-
operation. 2. A discontinuous area is detected Shift Motor is faulty. 3. The tray
8002
during tray operation. 3. During evacuation up/down mechanism is faulty. 4. The
operation, arrival at the area beyond the Tray Tray 2 Shift Motor (M105) is faulty. 5.
2 Paper Surface Sensor 2 is detected before The Finisher Controller PCB is faulty.
this Sensor detects paper surface.
E542- The Tray 2 Shift Motor clock error (Finisher- 1. The Tray 2 Shift Area Sensor PCB is
8004 E1) faulty. 2. The wiring between the
300

The FG input cannot be detected when the Shift Motor is faulty. 3. The tray
Tray 2 Shift Motor has been driven for 0.2 up/down mechanism is faulty. 4. The
second. Tray 2 Shift Motor (M105) is faulty. 5.
The Tray 2 Shift Motor speed error (Finisher-
E542- E1)
8005 The lock detection signal turns OFF 150 msec
The Tray 2 Shift Motor acceleration error faulty. 2. The wiring between the
(Finisher-E1) Finisher Controller PCB and Tray 2
E542-
The lock detection signal does not turn ON Shift Motor is faulty. 3. The tray
8006
when the Tray 2 Shift Motor has been driven up/down mechanism is faulty. 4. The
for 1 second. Tray 2 Shift Motor (M105) is faulty. 5.
The Tray 2 Shift Motor error (Finisher-E1) Finisher Controller PCB and Tray 2
E542-
The lock detection signal does not turn OFF Shift Motor is faulty. 3. The tray
8007
when the Tray 2 Shift Motor is at a stop. up/down mechanism is faulty. 4. The
1. The connector of the Fan (F1) is
Error in the Power Supply Fan of the Insertion
disconnected. 2. The wiring of the Fan
E551- Unit
(F1) is faulty. 3. The Fan (F1) is faulty.
0011 The loch signal is detected for the specified
4. The Insertion Unit Controller PCB is
times while the fan operates.
faulty.
Error in the Power Supply Fan of the Paper
disconnected. 2. The wiring of the Fan
E551- Folding Unit
(F1) is faulty. 3. The Fan (F1) is faulty.
0021 The loch signal is detected for the specified
4. The Paper Folding Unit Controller
times while the fan operates.
PCB is faulty.
Error in Slowing Timing Sensor (Document
Insertion/Folding Unit-H1)
1. Connector of the Slowing Timing
E562- The receiving-light intensity failed to be within
Sensor (S24) is disconnected. 2.
8001 the threshold although the emitting-light
Slowing Timing Sensor (S24) is faulty.
intensity is adjusted to be within the threshold
when adjusting the Sensor.
Error in Disengagement Timing Sensor
(Document Insertion/ Folding Unit-H1). 1. Connector of the Disengagement
E562- The receiving-light intensity failed to be within Timing Sensor (S21) is disconnected.
8002 the threshold although the emitting-light 2. Disengagement Timing Sensor
intensity is adjusted to be within the threshold (S21) is faulty.
301
Error in Folding Position Accuracy Sensor

(Document Insertion/Folding Unit-H1) 1. Connector of the Folding Position
E562- The receiving-light intensity failed to be within Accuracy Sensor (S23) is
8003 the threshold although the emitting-light disconnected. 2. Folding Position
intensity is adjusted to be within the threshold Accuracy Sensor (S23) is faulty.

Error in the Upper Stopper HP
Sensor (Document Insertion/
The receiving-light intensity failed to be within the
Folding Unit-H1)
E562- threshold although the emitting-light intensity is
1. Connector of the Upper Stopper
8004 adjusted to be within the threshold when adjusting
HP Sensor (S16) is disconnected.
the Sensor.
2. Upper Stopper HP Sensor (S16)
is faulty.
Upper Stopper Motor of Paper
Folding Unit failed to go through HP
1. Connector of the Upper Stopper Motor (M7) is
H1)
disconnected. 2. Upper Stopper Motor (M7) is
E569- The Upper Stopper HP Sensor
faulty. 3. Connector of the Upper Stopper HP
8001 failed to be OFF despite the drive of
Sensor (S16) is disconnected. 4. Upper Stopper
specified pulse in the case that the
HP Sensor (S16) is faulty.
Upper Stopper Motor started to be
driven while the Upper Stopper HP
Sensor was ON.
Folding Unit failed to return to HP
1. Connector of the Upper Stopper Motor (M7) is
H1)
disconnected. 2. Upper Stopper Motor (M7) is
E569- The Upper Stopper HP Sensor
faulty. 3. Connector of the Upper Stopper HP
8002 failed to be ON despite the drive of
Sensor (S16) is disconnected. 4. Upper Stopper
Upper Stopper Motor started to be
driven while the Upper Stopper HP
Sensor was OFF.
C-fold Stopper Motor of Paper
Folding Unit failed to go through HP
1. Connector of the C-fold Stopper Motor (M8) is
H1)
disconnected. 2. C-fold Stopper Motor (M8) is
E56A- The C-fold Stopper Motor HP
faulty. 3. Connector of the C-fold Stopper HP
8001 Sensor failed to be OFF despite the
Sensor (S17) is disconnected. 4. C-fold Stopper
drive of specified pulse in the case
that the C-fold Stopper Motor
started to be driven while the C-fold
Stopper Motor HP Sensor was ON.
E56A- C-fold Stopper Motor of Paper 1. Connector of the C-fold Stopper Motor (M8) is
8002 Folding Unit failed to return to HP disconnected. 2. C-fold Stopper Motor (M8) is
302

H1)
The C-fold Stopper Motor HP
Sensor failed to be ON despite the faulty. 3. Connector of the C-fold Stopper HP
drive of specified pulse in the case Sensor (S17) is disconnected. 4. C-fold Stopper
that the C-fold Stopper Motor HP Sensor (S17) is faulty.
started to be driven while the C-fold
Stopper Motor HP Sensor was
OFF.
C-fold Tray Motor of Paper Folding
Unit failed to go through HP
1. Connector of the C-fold Tray Motor (M6) is
H1)
disconnected 2. C-fold Tray Motor (M6) is faulty
E56B- The C-fold Tray Motor Sensor failed
3. Connector of the C-fold Tray Motor Sensor
8001 to be OFF despite the drive of
(S19) is disconnected 4. C-fold Tray Motor
Sensor (S19) is faulty
C-fold Tray Motor started to be
driven while the C-fold Tray Motor
Sensor was ON.
Folding Tray Motor of Paper
1. Connector of the C-fold Tray Motor (M6) is
H1)
disconnected. 2. C-fold Tray Motor (M6) is faulty.
E56B- The C-fold Tray Motor Sensor failed
3. Connector of the C-fold Tray Motor Sensor
8002 to be ON despite the drive of
(S19) is disconnected. 4. C-fold Tray Motor
Sensor (S19) is faulty.
C-fold Tray Motor started to be
driven while the C-fold Tray Motor
Sensor was OFF.enso
1. The Shutter Home Position Sensor (PI113) is
Controller PCB and Stack Ejection Motor, and
(Finisher-E1)
between the Finisher Controller PCB and Shutter
E584- The stapler does not return to the
Clutch is faulty. 3. The shutter mechanism is
0002 shutter home position when the
faulty. 4. The Stack Ejection Motor (M102),
Stack Ejection Motor has been
Shutter Clutch (CL101), ang Stack Ejection Lower
Roller Clutch (CL102) is faulty. 5. The Finisher
Controller PCB and Stack Ejection Motor, and
(Finisher-E1)
between the Finisher Controller PCB and Shutter
E584- The stapler does not leave the
Clutch is faulty. 3. The shutter mechanism is
8001 shutter home position when the
faulty. 4. The Stack Ejection Motor (M102),
Stack Ejection Motor has been
Shutter Clutch (CL101), ang Stack Ejection Lower
Roller Clutch (CL102) is faulty. 5. The Finisher
E590- Punch home position error 1. The Punch Home Position Sensor (PI63) and
303
Punch Motor Clock Sensor (PI62) is faulty. 2. The

(External 2 Hole Puncher)
wiring between the Punch Controller PCB and
The Puncher does not detect the
Sensor is faulty. 3. The punch mechanism is
8001 Punch Home Position Sensor when
faulty. 4. The punch motor (M61) is faulty. 5. The
the Puncher Motor has been driven
Punch Controller PCB is faulty. 6. The Finisher
for 200 msec.
1. The Punch Home Position Sensor (PI63) and
Punch Motor Clock Sensor (PI62) is faulty. 2. The
wiring between the Punch Controller PCB and
E590- After the Motor has been stopped at
Sensor is faulty. 3. The punch mechanism is
8002 time of Punch Motor initialization,
faulty. 4. The punch motor (M61) is faulty. 5. The
the Puncher does not detect Punch
Home Position Sensor.
Scrap full detection error (External
2 Hole Puncher) 1. The wiring between the Scrap Full Detector
The voltage of the light received is PCB and Punch Controller PCB is faulty. 2. The
E591-
3.0 V or less even when the light Scrap Full Detector PCB is faulty. 3. The Punch
8001
emitting duty of the Scrap Full Controller PCB is faulty. 4. The Finisher
Detector Sensor has been Controller PCB is faulty.
Scrap full detection error (External
2 Hole Puncher)
The voltage of the light received is 1. The Scrap Full Detector PCB is faulty. 2. The
E591-
2.0 V or more even when the light Punch Controller PCB is faulty. 3. The Finisher
8002
emitting duty of the Scrap Full Controller PCB is faulty.
Detector Sensor has been
decreased to 0%.
Trailing Edge Sensor error
(External 2 Hole Puncher) 1. The wiring between the LED PCB/Photosensor
The voltage of the light received is PCB and Punch Controller PCB is faulty. 2. The
E592-
2.5 V or less even when the light LED PCB and Photosensor PCB is faulty. 3. The
8001
emitting duty of the Trailing Edge Punch Controller PCB is faulty. 4. The Finisher
Sensor (LED5, PTR5) has been Controller PCB is faulty.
1. The LED PCB and Photosensor PCB is faulty.
E592- The voltage of the light received is
2. The Punch Controller PCB is faulty. 3. The
8002 2.0 V or more even when the light
Finisher Controller PCB is faulty.
emitting duty of the Trailing Edge
Sensor has been decreased to 0%.

E592- Horizontal Registration Sensor 1 1. The wiring between the LED PCB/Photosensor
8003 error (External 2 Hole Puncher) PCB and Punch Controller PCB is faulty. 2. The
The voltage of the light received is LED PCB and Photosensor PCB is faulty. 3. The
2.5 V or less even when the light Punch Controller PCB is faulty. 4. The Finisher
304
emitting duty of the Horizontal

Registration Sensor 1 (LED1,
PTR1) has been increased to 66%
or more.
Horizontal Registration Sensor 1
error (External 2 Hole Puncher)
The voltage of the light received is 1. The LED PCB and Photosensor PCB is faulty.
E592-
2.0 V or more even when the light 2. The Punch Controller PCB is faulty. 3. The
8004
emitting duty of the Horizontal Finisher Controller PCB is faulty.
PTR1) has been decreased to 0%.
1. The wiring between the LED PCB/Photosensor
The voltage of the light received is
PCB and Punch Controller PCB is faulty. 2. The
E592- 2.5 V or less even when the light
LED PCB and Photosensor PCB is faulty. 3. The
8005 emitting duty of the Horizontal
or more.
E592-
8006
1. The wiring between the LED PCB/Photosensor
The voltage of the light received is
PCB and Punch Controller PCB is faulty. 2. The
E592- 2.5 V or less even when the light
LED PCB and Photosensor PCB is faulty. 3. The
8007 emitting duty of the Horizontal
Controller PCB is faulty
or more.
E592-
8008
E592- Horizontal Registration Sensor 4 1. The wiring between the LED PCB/Photosensor
8009 error (External 2 Hole Puncher) PCB and Punch Controller PCB is faulty. 2. The
The voltage of the light received is LED PCB and Photosensor PCB is faulty. 3. The
2.5 V or less even when the light Punch Controller PCB is faulty. 4. The Finisher
emitting duty of the Horizontal Controller PCB is faulty.
305
or more.
E592-
800A
1. The Horizontal Registration Home Position
position error (External 2 Hole
Sensor (PI61) is faulty. 2. The wiring between the
Puncher)
Punch Controller PCB and Sensor is faulty. 3. The
E593- At time of Horizontal Registration
horizontal registration mechanism is faulty. 4. The
8001 Motor initialization, the punch slide
Horizontal Registration Motor (M62) is faulty. 5.
unit does not leave the Horizontal
The Punch Controller PCB is faulty. 6. The
Home Position Sensor even when
it has been driven for 9 mm.
position error (External 2 Hole 1. The Horizontal Registration Home Position
Puncher) Sensor (PI61) is faulty. 2. The wiring between the
At time of Horizontal Registration Punch Controller PCB and Sensor is faulty. 3. The
E593-
Motor initialization, the punch slide horizontal registration mechanism is faulty. 4. The
8002
unit does not return to the Horizontal Registration Motor (M62) is faulty. 5.
Horizontal Registration Home The Punch Controller PCB is faulty. 6. The
Position Sensor even when the Finisher Controller PCB is faulty.
Tray Lift Motor of Paper Folding
Unit failed to go through HP 1. Connector of the Tray Lift Motor (M2) is
E5E1- (Document Insertion Unit-L1) disconnected 2. Tray Lift Motor (M2) is faulty 3.
0001 The Paper Feed Sensor (S3) did Connector of the Paper Feed Sensor (S3) is
not turned ON when the Inserter disconnected 4. Paper Feed Sensor is faulty
paper feed tray moved up.
Unit failed to return to HP
1. Connector of the Tray Lift Motor (M2) is
(Document Insertion Unit-L1)
disconnected 2. Tray Lift Motor (M2) is faulty 3.
E5E1- During initialization or lowering of
Connector of the Tray Lower Limit Sensor (S5) is
0002 the Inserter paper feed tray, the
disconnected 4. Tray Lower Limit Sensor (S5) is
Tray Lower Limit Sensor (S5) has
faulty
not turned ON within the specified
time.
E5E1- disconnected 2. Tray Lift Motor (M2) is faulty 3.
H1)
8001 Connector of the Paper Feed Sensor (S3) is
The Paper Feed Sensor (S3) did
disconnected 4. Paper Feed Sensor (S3) is faulty
not turned ON when the Inserter
E5E1- Tray Lift Motor of Paper Folding 1. Connector of the Tray Lift Motor (M2) is
8002 Unit failed to return to HP disconnected 2. Tray Lift Motor (M2) is faulty 3.
306

H1)
During initialization or lowering of Connector of the Tray Lower Limit Sensor (S5) is
the Inserter paper feed tray, the disconnected 4. Tray Lower Limit Sensor (S5) is
Tray Lower Limit Sensor (S5) has faulty
not turned ON within the specified
time.
position error (Finisher-E1) 1. The Paper Positioning Plate Home Position
The paper positioning plate home Sensor (PI7) is faulty. 2. The positioning plate
E5F0-
positio Sensor does not turn ON drive mechanism is faulty. 3. The Paper
8001
when the Paper Positioning Plate Positioning Plate Motor (M4) is faulty. 4. The
Motor has been driven for 1500 Saddle Stitcher Controller PCB is faulty.
pulses.

1. The Paper Positioning Plate Home Position Sensor
(PI7) is faulty. 2. The wiring between the Finisher
Controller PCB and Stack Ejection Motor, and between
E5F0- Paper positioning plate home
the Finisher Controller PCB and Shutter Clutch is faulty.
8002 position error (Finisher-E1)
3. The positioning plate drive mechanism is faulty. 4.
The Paper Positioning Plate Motor (M4) is faulty. 5. The
Saddle Stitcher Controller PCB is faulty.
Paper Ffolding Motor lock 1. The Paper Folding Motor Clock Sensor (PI4) and
error (Finisher-E1) Paper Ffolding Home Position Sensor (PI21) is faulty. 2.
E5F1-
The feed speed of the paper The paper folding roller drive mechanism is faulty. 3.
8001
fold roller reaches 5 mm/sec The Paper Folding Motor (M2) is faulty. 4. The Saddle
or less. Stitcher Controller PCB is faulty.
position error (Finisher-E1) 1. The Paper Folding Motor Clock Sensor (PI4) and
The status of the Paper Fold Paper Ffolding Home Position Sensor (PI21) is faulty. 2.
E5F1-
Home Position Sensor does The paper folding roller drive mechanism is faulty. 3.
8002
not change when the paper The Paper Folding Motor (M2) is faulty. 4. The Saddle
fold Motor has been driven for Stitcher Controller PCB is faulty.
3 seconds.
(Finisher-E1) 1. The Guide Home Position Sensor (PI13) is faulty. 2.
E5F2- The Guide Home Position The guide plate drive mechanism is faulty. 3. The Guide
8001 Sensor does not turn ON Motor (M3) is faulty. 4. The Saddle Stitcher Controller
when the Guide Motor has PCB is faulty.
E5F2- Guide home position error 1. The Guide Home Position Sensor (PI13) is faulty. 2.
8002 (Finisher-E1) The guide plate drive mechanism is faulty. 3. The Guide
The Guide Home Position Motor (M3) is faulty. 4. The Saddle Stitcher Controller
Sensor does not turn OFF PCB is faulty.
when the Guide Motor has
307

error (Finisher-E1)
1. The Aligning Plate Home Position Sensor (PI5) is
The Aligning Plate Home
Position Sensor does not turn
8001 3. The Aligning Motor (M5) is faulty. 4. The Saddle
ON when the Aligning Motor
has been driven for 500
pulses.
error (Finisher-E1)
1. The Aligning Plate Home Position Sensor (PI5) is
Position Sensor does not turn
8002 3. The Aligning Motor (M5) is faulty. 4. The Saddle
OFF when the Aligning Motor
pulses.
error (Finisher-E1)
The Stitcher Home Position 1. The Stitcher Home Position Sensor (rear) (SW5) is
E5F4-
Sensor does not turn ON faulty. 2. The Stitcher (rear) is faulty. 3. The Saddle
8001
when the Stitch Motor (rear) Stitcher Controller PCB is faulty.
0.5 sec.
error (Finisher-E1)
The stitching home position 1. The Stitcher Home Position Sensor (rear) (SW5) is
E5F4-
Sensor does not turn OFF faulty. 2. The Stitcher (rear) is faulty. 3. The Saddle
8002
when the Stitch Motor (rear) Stitcher Controller PCB is faulty.
0.5 sec.
error (Finisher-E1)
The Stitcher Home Position 1. The Stitcher Home Position Sensor (front) (SW7) is
E5F5-
Sensor does not turn ON faulty. 2. The Stitcher (front) is faulty. 3. The Saddle
8001
when the Stitch Motor (front) Stitcher Controller PCB is faulty.
0.5 sec.
error (Finisher-E1)
The Stitcher Home Position 1. The Stitcher Home Position Sensor (front) (SW7) is
E5F5-
Sensor does not turn OFF faulty. 2. The Stitcher (front) is faulty. 3. The Saddle
8002
when the Stitch Motor (front) Stitcher Controller PCB is faulty.
0.5 sec.
E5F6- Paper pushing plate home 1. The Paper Pushing Plate Home Position Sensor
8001 position error (Finisher-E1) (PI14), Paper Pushing Plate Top Position Sensor
The Paper Pushing Plate (PI15), and Paper Pushing Plate Motor Clock Sensor
Home Position Sensor does (PI1) is faulty. 2. The paper pushing plate drive
not turn ON when the Paper mechanism is faulty. 3. The Paper Pushing Plate Motor
308
Pushing Plate Motor has (M8) is faulty. 4. The Saddle Stitcher Controller PCB is
been driven for 0.5 sec. faulty.
Paper pushing plate home 1. The Paper Pushing Plate Home Position Sensor
position error (Finisher-E1) (PI14), Paper Pushing Plate Top Position Sensor
E5F6-
Home Position Sensor does (PI1) is faulty. 2. The paper pushing plate drive
8002
not turn OFF when the Paper mechanism is faulty. 3. The Paper Pushing Plate Motor
Pushing Plate Motor has (M8) is faulty. 4. The Saddle Stitcher Controller PCB is
been driven for 150 msec. faulty.
1. The Paper Pushing Plate Home Position Sensor
Paper Pushing Plate Motor
(PI14), Paper Pushing Plate Top Position Sensor
clock error (Finisher-E1)
(PI15), and Paper Pushing Plate Motor Clock Sensor
E5F6- The number of pulses
8003 detected by the Paper
mechanism is faulty. 3. The Paper Pushing Plate Motor
Pushing Plate Motor Clock
(M8) is faulty. 4. The Saddle Stitcher Controller PCB is
Sensor is 6 pulses or less.
faulty.
Pushing position error
1. The Paper Pushing Plate Home Position Sensor
(Finisher-E1)
(PI14), Paper Pushing Plate Top Position Sensor
The Paper Pushing Plate
(PI15), and Paper Pushing Plate Motor Clock Sensor
E5F6- Leading Edge Position
8004 Sensor does not turn ON
mechanism is faulty. 3. The Paper Pushing Plate Motor
when the Paper Pushing
(M8) is faulty. 4. The Saddle Stitcher Controller PCB is
Plate Motor has been driven
faulty.
for 0.1 sec.

Pushing position error (Finisher- 1. The Paper Pushing Plate Home Position Sensor
E1) (PI14), Paper Pushing Plate Top Position Sensor
E5F6-
Leading Edge Position Sensor (PI1) is faulty. 2. The paper pushing plate drive
8005
does not turn OFF when the mechanism is faulty. 3. The Paper Pushing Plate
Paper Pushing Plate Motor has Motor (M8) is faulty. 4. The Saddle Stitcher
been driven for 0.5 sec. Controller PCB is faulty.
E602 Hard disk error See Service manual
Insufficient memory
E604-
Insufficient memory (require DDR2-SDRAM
1024
1024 MB).
Hard disk error
Temperature of the HDD does
E609- not rise to the specified
HDD.
0008 temperature within the specified
period of time at the time of
startup.
E609- Hard disk error HDD.
0009 At the time of recovery from
sleep, it does not reach to the
309
specified temperature.
Failure of the HDD encryption
key (hardware configuration
error/initialization
E610- error/encryption key
Check the hardware configuration.
0001 error/encryption processing
error)
The Encryption Board does not
exist.
error/encryption key
E610-
error/encryption processing Check the hardware configuration.
0002
error)
Not meeting the memory
configuration to execute
encryption operation.
Turn OFF and then ON the power.
error)
Failed to initialize the memory of
key storage area.
error)
Failed to initialize the encryption
processing part.
error)
Error in the encryption
processing part.
E610- Failure of the HDD encryption Turn OFF and then ON the power.
0202 key (hardware configuration
error/encryption processing
error)
310

processing part.
error)
Failed to create the encryption
key.
E610- error/initialization Turn OFF and then ON the power. Due to this error,
0302 error/encryption key HDD content is initialized.
error)
E610- error/encryption key Turn OFF and then ON the power. Due to this error,
0303 error/encryption processing HDD content is initialized.
error)
Failure of the encryption key is
detected.
error)
Error is detected during
encryption.

Failure of the HDD encryption key (hardware
E610- configuration error/initialization error/encryption
0402 key error/encryption processing error)
Error is detected during decryption.
Failure of the HDD encryption key (hardware
configuration error/initialization error/encryption
E610-
key error/encryption processing error) Turn OFF and then ON the power.
0501
Error in document management information
on /FSTDEV.
E611- Rebooting due to SRAM corruption when Clear SRAM to erase the job that
0000 executing a transmission job that secures secures disconnection of the power.
disconnection of the power
311
In the case that reboot is repeated at recovery

from power down because SRAM information is
corrupted and the job information saved on
SRAM cannot be read, the phenomenon that
the communication is repeated occurs.
E674 FAX error
E677 Print server error
Printer IPC error
E710-
Error is detected by IPC communication IC of Disconnection of cable.
0001
the printer engine at power ON.
E711- Occurrence of error was set for 4 times or more
Check the Cable.
0001 for 1.5 seconds to the error register of the IPC
Chip.
1. Check the cable connection.
IPC communication error (retransmission
Check the connection between
E711- request reception error)
DCON side (J462) and Finisher
0001 Communication between the host machine and
Lattice side (J9043) Finisher Cable 2.
the Finisher was lost.
Replace the DC Controller PCB.
IPC communication error (reception timeout) Check the connection between
E711-
Communication between the host machine and DCON side (J462) and Finisher
0002
the Finisher was lost. Lattice side (J9043) Finisher Cable 2.
Replace the DC Controller PCB
IPC communication error (checksum error) Check the connection between
E711-
0004
IPC communication error (recovery error) Check the connection between
E711-
0020
IPC communication error (serial error) Check the connection between
E711-
0040
Finisher IPC communication error 1. Check the cable connection of the
E713- (retransmission request reception error) Finisher. DC Controller side: J462,
0001 Communication between the host machine and Finisher Lattice side: J9043 2.
the Finisher was lost. Replace the Finisher Controller PCB.
E713- Finisher IPC communication error (reception 1. Check the cable connection of the
0002 timeout) Finisher. DC Controller side: J462,
Communication between the host machine and Finisher Lattice side: J9043 2.
312

Finisher IPC communication error (checksum 1. Check the cable connection of the
E713- error) Finisher. DC Controller side: J462,
0004 Communication between the host machine and Finisher Lattice side: J9043 2.

Finisher IPC communication
error (recovery error) 1. Check the cable connection of the Finisher. DC
E713-
Communication between Controller side: J462, Finisher Lattice side: J9043 2.
0020
the host machine and the Replace the Finisher Controller PCB.
Finisher was lost.
Finisher IPC communication
error (serial error) 1. Check the cable connection of the Finisher. DC
E713-
Communication between Controller side: J462, Finisher Lattice side: J9043 2.
0040
the host machine and the Replace the Finisher Controller PCB.
Finisher was lost.
Communication error with
the NE Controller
Error when the NE
Check the cable, and then go through the following to
E717- Controller is started. The
clear the error: Service Mode > COPIER > FUNCTION >
0001 NE Controller which was
CLEAR > ERR.
connected before turning
OFF the power is not
connected at power-on.
the NE Controller
E717- IPC error at NE Controller
0002 operation. Open circuit of
CLEAR > ERR.
IPC, unable to recover the
IPC communication.
Error in coin manager
Error when the coin
manager is started. The Check the cable, and then go through the following to
E719-
coin manager which was clear the error: Service Mode > COPIER > FUNCTION >
0001
connected before turning CLEAR > ERR.
E719- Error in coin manager Check the cable, and then go through the following to
0002 IPC error at coin manager clear the error: Service Mode > COPIER > FUNCTION >
operation. Open circuit of CLEAR > ERR.
IPC communication. When
open circuit of the
pickup/delivery signal cable
is detected. Invalid
313
connection is detected.
Communication error with Check the cable, and then go through the following to
E719-
the coin manager occurs clear the error: Service Mode > COPIER > FUNCTION >
0003
during unit price acquisition CLEAR > ERR.
at startup.
Error when the Card Reader
is started
E719- The Card Reader which
0011 was connected before
CLEAR > ERR.
turning OFF the power is
not connected at power-on.
IPC error at Card Reader
operation Check the cable, and then go through the following to
E719-
Open circuit of IPC, unable clear the error: Service Mode > COPIER > FUNCTION >
0012
to recover the IPC CLEAR > ERR.
communication.
1. Check the cable connection of the Card Reader
Communication error when (connector connection error, open circuit), and then go
the Card Reader (serial) is through the following to clear the error: Service Mode >
E719- started COPIER > FUNCTION > CLEAR > ERR. 2. After
0031 Unable to start removing the Card Reader, execute the following service
communication with the mode, and then reinstall the Card Reader. •
Card Reader at startup. COPIER>FUNCTION>CLEAR>CARD •
COPIER>FUNCTION>CLEAR>ERR
Communication error after
the Card Reader (serial) is
started Check the cable connection of the Card Reader
E719- Although communication (connector connection error, open circuit), and then go
0032 with the Card Reader was through the following to clear the error: Service Mode >
possible at startup, it COPIER > FUNCTION > CLEAR > ERR.
became unavailable in the
middle of it.
Different model error
E720-
Not proper Finisher is Check the configuration of options.
0001
connected.
E720-
Not proper Option Deck is Check the configuration of options.
0002
connected.
E730- PDL software error 1. PDL reset processing. 2. Turn OFF and then ON the
1001 Initialization error. power.
PDL software error
E730- Systematic fatal error, such 1. PDL reset processing. 2. Turn OFF and then ON the
100A as initialization failure, power.
occurs.
314

Check the cable connection. 3. Replace
E730- Third party PDL communication error
the Open I/F PCB, F Link PCB
9004 Communication error with the print server.
(Main/Sub). 4. Replace the Main
Controller PCB.
Third party PDL communication error Check the cable connection. 3. Replace
E730-
Error in video cable connection with the print the Open I/F PCB, F Link PCB
9005
server. (Main/Sub). 4. Replace the Main
Controller PCB.
1. PDL reset processing. 2. Turn OFF
PDL communication error
and then ON the power. 3. Check the
E730- No reply from PDL. Due to failure of
connection of the Main Controller PCB.
A006 Subbootable, or no existence, there is no
4. Reinstall the firmware. 5. Replace the
reply from PDL.
Main Controller PCB.
1. PDL reset processing. 2. Turn OFF
E730- Version of the host machine control software
and then ON the power. 3. System All
A007 and version of PDL control software are
Format and installation.
different.
Reinstall the system. 3. System All
1. Check the connection of the
Connector with the Reader. 2. Check
the power of the Reader (check if the
initialization operation is executed at
0000 Negotiation failure.
startup). 3. Replace the Reader
Controller PCB and the Main Controller
PCB.
0001 Communication error.
Controller PCB and the Main Controller
PCB.
Reader communication error Connector with the Reader. 2. Check
Unable to detect Vsync from the Reader the power of the Reader (check if the
E732-
Controller although 2 minutes have passed initialization operation is executed at
0010
after the completion of register setting of the startup). 3. Replace the Reader
Main Controller. Controller PCB and the Main Controller
PCB.
E732- Reader type error Replace the Reader with the correct
8888 When a scanner of another model was one.
315
detected during communication with the

Reader.
Detection of Reader
The Reader is detected for the first time with
the printer model. (On the user screen, only
E732-
the message"Turn OFF and then ON the
9999
power again", instead of an error code, is
displayed. It is recorded as an error log in
Service Mode > DISPLAY > ERR.)
1. Check the cable connection
(connector connection error/ open
E733- circuit). DC Controller PCB: J441, J442,
Communication error between the Main
0000 Main Controller PCB 2: J21, J22 2.
Controller PCB 2 and the DC Controller PCB.
Replace the DC Controller PCB/Main
Controller PCB 2.
(connector connection error/ open
E733- circuit). DC Controller PCB: J441, J442,
0001 Main Controller PCB 2: J21, J22 2.
Controller PCB 2 and the DC Controller PCB.
Replace the DC Controller PCB/Main

1. Connection error between the Main Controller
The Reader Controller PCB detected
E743- PCB and the Reader Controller PCB. 2. Failure
the communication error between
0000 of the Reader Controller PCB (PCB1). 3. Failure
the Main Controller PCB and the
of the Main Controller PCB.
E743- DDI communication error 1. Connection error between the Main Controller
316

PCB and the Reader Controller PCB. 2. Failure
1. Connection error between the Main Controller
E743- PCB and the Reader Controller PCB. 2. Failure
Download the correct version of the language
E744 Error in language file/BootROM
file.
Different Image Analysis PCB model
E746- 1. Check the connection of the Image Analysis
Different Image Analysis PCB
0003 PCB. 2. Replace the Image Analysis PCB.
model.
Image Analysis PCB self-check error
E746- detection 1. Check the connection of the Image Analysis
0021 Image Analysis PCB self-check error PCB. 2. Replace the Image Analysis PCB.
detection.
E746- 1. Upgrade the Image Analysis PCB software. 2.
Invalid Image Analysis PCB version
0022 Replace the Image Analysis PCB.
E746- No reply from Image Analysis PCB 1. Check the connection of the Image Analysis
0023 No reply from Image Analysis PCB. PCB. 2. Replace the Image Analysis PCB.
E746- Image Analysis PCB operation error 1. Check the connection of the Image Analysis
0024 Image Analysis PCB operation error. PCB. 2. Replace the Image Analysis PCB.
E746- The TPM PCB is not installed, the TPM PCB for
Hardware error (TPM)
0031 other model is installed, or failure of TPM Chip.
E746- Error which the system recovery is Location of security information in HDD/SRAM is
0032 not possible occurs (TPM) unknown. Execute"Initialize All Data/Settings".
E746- Error occurs, but system recovery is Mismatch of key. Execute restoration of the TPM
0033 possible (TPM) key.
Mismatch of key occurs. However, recovery by
E746- Error occurs, but auto recovery of
restart is possible. Turn OFF and then ON the
0034 system is possible (TPM)
power.
Main Controller PCB access error
E748-
Main Controller PCB Chip access Replace the Main Controller PCB 1/2.
2000
error.
Main Controller PCB access error 1. Remove and then reinstall the DDR2-
E748-
Main Controller PCB memory SDRAM(M0/M1/P). 2. Replace the Main
2001
access error. Controller PCB 1/2.

E748-
Flash board error Contact to the sales companies
2010
317
E748-
2011
E748-
2012
E748- Main controller board 1/2 removing and
Main controller board 2 access errors
2021 inserting, replacement
E748- DDR2-SDRAM (M0/M1/P) removing and
E748-
Main Controller PCB 2 error Replace the Main Controller PCB 2.
4910
E748-
System error Contact to the sales companies
9000
E753- Download error
0001 Firmware update error.
Check the log to find where the download
error has been occurred. FIN_E1 Staple
Finisher-E1/Booklet Finisher-E1 G3CCB
Super G3 FAX Board-AF1/Super G3 2nd
Line Fax Board-AF1/Super G3 3rd/4th Line
Fax Board-AE1 G3CCM Super G3 FAX
Board-AF1/Super G3 2nd Line Fax Board-
AF1/Super G3 3rd/4th Line Fax Board-AE1
Download Error When any of the above system software is
E753- System Software Update Error Error displayed, check if the target option has
0001 occurs when updating system software of been installed. When the target option has
uninstalled options not been installed: Turn OFF and then ON
the main power supply to restore (since
there is no system software to be updated.).
When the target option has been installed:
Check if the accessory is correctly installed
and if the target system software to be
downloaded is for the installed option. Then
download the appropriate system software
again.
Power Supply Cooling Fan 1/2 error
The Fan stop signal is detected for 5
seconds or longer and retry is failed 4
1. Check the connection of the Connector.
times in a row although the Power Supply
E804- 2. Replace the Power Supply Cooling Fan 1
Cooling Fan 1 (FM14)/Power Supply
0000 (FM14)/Power Supply Cooling Fan 2
Cooling Fan 2 (FM15) is turned ON. The
(FM15).
error detection signal cable is shared with
the Fans, and it is not detected with which
Fan the error occurs.
E804- Fixing Power Supply Cooling Fan error 1. Check the connection of the Connector.
318
The Fan stop signal is detected for 1.5

seconds or longer and retry is failed 4 2. Replace the Fixing Power Supply Cooling
0001
times in a row although the Fixing Power Fan (FM7).
Supply Cooling Fan (FM7) is turned ON.
Making Image Exhaust Fan error
The Fan stop signal is detected for 5 1. Check the connection of the Connector.
E806-
seconds or longer and retry is failed 4 2. Replace the Making Image Exhaust Fan
0000
times in a row although the Making Image (FM3).
Exhaust Fan (FM3) is turned ON.
1. Check the outlet voltage. -> Connect to
the correct outlet. 2. Check the connection
between the Main Driver PCB (PCB2) and
E808- Detected 145V (100V/120V model)/290V
the Fixing Power Supply PCB (PCB10). 3.
0001 (230V model) or higher inlet voltage at
Replace the Fixing Power Supply PCB
power-on.
(PCB2).
1. Check the outlet voltage. -> Connect to
the correct outlet. 2. Check the connection
between the Main Driver PCB (PCB2) and
E808- Detected 75 V (100V/120V model)/150 V
the Fixing Power Supply PCB (PCB10). 3.
0002 (230V model) or higher inlet voltage at
power-on.
(PCB2).

1. Check the clogging of the Fixing Power Supply
Cooling Fan (FM7). 2. Check the clogging of the Louver
Inlet current is 1A or lower for
E808- on right side of the host machine (Multi-purpose Tray
1 second or longer although
0003 side). 3. Check the connection of the Fixing Power
the maximum voltage is
Supply PCB (PCB10) Output Connector. 4. Replace the
output.
Fixing Power Supply PCB (PCB10).
E808- Detected OFF with 12V of the
0004 Main Driver PCB (PCB2)
output.
1. Check the conduction of the Fixing Thermal Switch
12V OFF detection when 1/2 (TP1/2). 2. Check the drawer between the Fixing
relay is turned ON Assembly and the host machine. 3. Check the
E808-
Detected OFF with 12V of the connection between the Main Driver PCB (PCB2) and
0005
Fixing Power Supply output the Fixing Power Supply PCB (PCB10). 4. Replace the
after IH relay is turned ON. Fixing Power Supply Unit. 5. Replace the Main Driver
PCB (PCB2).
E808-
ASIC error Replace the DC Controller PCB (PCB1).
0006
E808- Fixing Power Supply error Check the connection between the Main Driver PCB
0007 Inlet voltage and the IH (PCB2) and the Fixing Power Supply PCB (PCB10).
319
Power Supply ID are not Replace the Fixing Power Supply PCB with the one for
matched. the correct location (voltage).
1. Check the connection between the Main Driver PCB
(PCB2) and the Fixing Power Supply PCB (PCB10). 2.
Check the connection between the Fixing Power Supply
E808- Fixing Power Supply error
PCB (PCB10) and the Heater Unit. 3. Replace the
0008 Current fluctuation error.
Fixing Roller and Heater Unit. 4. Replace the Fixing
Power Supply PCB (PCB10). 5. Replace the Main
Driver PCB (PCB2).
E808-
Unable to clear the error flag Replace the DC Controller PCB (PCB1).
0009
at power-on.
Developer Lower Cooling Fan
error power-on.
The Fan stop signal is
E820- detected for 5 seconds or 1. Check the connection of the Connector. 2. Replace
0000 longer and retry is failed 4 the Developer Lower Cooling Fan (FM30).
times in a row although the
Developer Lower Cooling Fan
Developer Upper Cooling Fan
error
0001 longer and retry is failed 4 the Developer Upper Cooling Fan (FM31).
Developer Upper Cooling Fan
Duplex Driver Cooling Fan
error
0002 longer and retry is failed 4 the Duplex Driver Cooling Fan (FM41).
Primary Charging Air Supply
Fan error
0000 longer and retry is failed 4 the Primary Charging Air Supply Fan (FM2).
Primary Charging Air Supply
Fan (FM2) is turned ON.
E840- Fixing Shutter Motor error 1. Check the operation of the Fixing Shutter Gear
0001 The Fixing Shutter HP Sensor (overload, etc.). 2. Check the operation of the Fixing
(PS53) failed the detection at Shutter Motor (M15) at the initialization operation of the
the Fixing Shutter operation. Fixing Shutter. 3. Check the detection of the Fixing
320
Shutter HP Sensor (PS53) (if the Sensor operates

normally). 4. Check the drawer of the Fixing Assembly
and the host machine. 5. Replace the Fixing Upper Unit
and the Fixing Drawer Harness Unit. 6. Replace the
Main Driver PCB (PCB2) (check the fuse (FU11)).
Controller Fan error
E880- Error in the Main Controller
Connector disconnection, failure of Fan.
0001 Cooling Fan (FM4) is
detected.
E880-
Connector disconnection, Error in the HDD Cooling Fan (FM) is detected.
0005
failure of Fan.
POD Deck Air Assist Fan
1. Check connector disconnection/improper connection.
error
=> Disconnect and then connect the connector. Target
[POD Deck Lite] When the Air
E905- connector: Deck Lite Controller J04, J05 BoxDriver J51,
Assist Swing Motor fails to
0001 J52, J57 2. Replace the Swing Motor (M3) and the Air
return to the HP although a
Assist Fan (FM1, FM2, FM3). 3. Replace the Deck Lite
specified period of time has
Controller PCB. 4. Replace the BoxDriver PCB.
passed

1. Check connector disconnection/improper
POD Deck Air Assist Fan error
connection. => Disconnect and then connect the
E905- [POD Deck Lite] When the
connector. Target connector: Deck Lite Controller J30
0002 Pickup Motor Cooling Fan is
2. Replace the Motor Cooling Fan (FM4). 3. Replace
not locked
the Deck Lite Controller PCB.
POD Deck Air Assist Fan error
connection. => Disconnect and then connect the
E905- [POD Deck Lite] When the
connector. Target connector: Deck Lite Controller J30
0003 Pickup Motor Cooling Fan is
2. Replace the Motor Cooling Fan (FM4). 3. Replace
not unlocked
the Deck Lite Controller PCB.
POD Deck Air Heater error[
POD Deck Lite] Air Heater
connection. - > Disconnect and then connect the
E906- high temperature error When
connector. Target connector: Deck Lite Controller J03,
0001 120 deg C or higher
J05 BoxDriver J52, J54, J58, J59 2. Replace the Air
temperature is detected for 1
Heater. 3. Replace the Deck Lite Controller PCB
second consecutively
POD Deck Air Heater errorr
high. 1. Check connector disconnection/improper
[POD Deck Lite] Air Heater low connection. - > Disconnect and then connect the
E906-
temperature error When the connector. Target connector: Deck Lite Controller J03,
0002
heater does not become J05 BoxDriver J52, J54, J58, J59 2. Replace the Air
Ready although a specified Heater. 3. Replace the Deck Lite Controller PCB.
period of time has passed.
E996- Timeout error Turn OFF and then ON the main power.
xxxx The DC Controller is not
321
stopped. The Detailed Code

varies according to the state
transition of the software.
Canon iR105 Trouble Error Codes List

fixing assembly is
abnormally high. - Check if the main thermistor is mounted properly and also
When the main power check if there is no contamination. - Replace the main
E000-
switch is turned on, the thermistor. - Replace the AC driver PCB. - Replace the DC
0000
reading of the main controller PCB. Caution You must clear the error in service
thermistor does not mode (COPIER>FUNCTION>CLEAR>ERR).
reach 70 deg C within 3
min 30 sec.
fixing assembly is
E000- abnormally high. - Clear the error in service mode
0010 The power is turned off (COPIER>FUNCTION>CLEAR>ERR).
and then on without
clearing the error.
The over-rising in
temperature of the fixing - Replace the AC driver PCB. - Replace the DC controller
E001-
assembly is detected. PCB. Caution You must clear the error in service mode
0001
The hardware port (COPIER>FUNCTION>CLEAR>ERR).
detects a fault.
The over-rising in
- Check if the main thermistor and the sub thermistor are
assembly is detected.
mounted properly. - Replace the main thermistor or the sub
E001- Either the main
thermistor. - Replace the AC driver PCB. - Replace the DC
0002 thermistor or the sub
controller PCB. Caution You must clear the error in service
thermistor detects 230
mode (COPIER>FUNCTION>CLEAR>ERR).
deg C or higher for 2
sec.
The over-rising in
Check if the main thermistor and the sub thermistor are
mounted properly. - Replace the main thermistor. - Replace
E001- The reading of the main
the AC driver PCB. - Replace the DC controller PCB.
0003 thermistor is higher than
Caution You must clear the error in service mode
that of the sub thermistor
(COPIER>FUNCTION>CLEAR>ERR).
by 50 deg C or more for
1 sec.
E001- The over-rising in - Check if the main thermistor is mounted properly. - Replace
0004 temperature of the fixing the main thermistor. - Replace the AC driver PCB. - Replace
322
The reading of the main
thermistor is lower than the DC controller PCB. Caution You must clear the error in
that of the sub thermistor service mode (COPIER>FUNCTION>CLEAR>ERR).
by 50 deg C or more for
1 sec.
The over-rising in
E001- assembly is detected. - Clear the error in service mode
0010 The power is turned off (COPIER>FUNCTION>CLEAR>ERR).
and then on without
clearing the error.
- Check if the connector (J505) of the DC controller PCB is
The rise in temperature
mounted properly and also check if the connector of the
of the fixing assembly is
fixing assembly is mounted properly. - Check the wiring
faulty.
between the thermistor and the DC controller. -Check if the
main thermistor is mounted properly and also check if there
0000 thermistor (TH1) does
is no contamination. - Replace the main thermistor. -
not reach 100 deg C 2
Replace the fixing heater. - Replace the AC driver PCB. -
min 30 sec after it has
Replace the DC controller PCB. Caution You must clear the
exceeded 70 deg C.
error in service mode (COPIER>FUNCTION>CLEAR>ERR).
faulty.
0001 thermistor does not
reach 150 deg C within 2
min 30 sec after it has
exceeded 100 deg C.
faulty.
E002- - Clear the error in service mode
The power has been
0010 (COPIER>FUNCTION>CLEAR>ERR).
turned off and then on
without clearing the
error.
The fixing temperature is
too low after a standby
state.
0000 thermistor is 70 deg C or
lower for 2 sec or more
after it has reached 100
deg C.
E003- The fixing temperature is - Clear the error in service mode
0010 too low after a standby (COPIER>FUNCTION>CLEAR>ERR).
323
state.
The power has been
turned off and then on
without clearing the
error.
The fixing assembly is
faulty.
- Replace the AC driver PCB. - Replace the DC controller
E004- The SSR used to drive
PCB. Caution You will have to clear the error in service
0000 the fixing heater has a
mode (COPIER>FUNCTION>CLEAR>ERR).
short circuit (detection by
hardware circuitry).
The absence of the
fixing web is detected.
The length of the fixing - Check the position of the fixing web detection lever. -
web that has been taken Replace the fixing web. - Replace the fixing web length
E005- up is more than a sensor. - Replace the DC controller PCB. Caution After
0000 specific value and the replacing the fixing web, you will have to clear the two web
fixing web length sensor counters in service mode (COPIER>COUNTER>MISC>FIX-
(PS7) has detected the WEB and COPIER>COUNTER>DRBL-1>FIX-WEB).
absence of the web for 5
sec or more.
The absence of the
fixing web is detected. - Reset the counters of the two webs to zero in service mode
E005-
The power is turned off (COPIER>COUNTER>MISC>FIX-WEB,
0010
and then on without COPIER>COUNTER>DRBL-1>FIX-WEB)
clearing the error.

The rotation of the main
- Check if the connecter (J611, J612) of the main motor
motor is faulty.
is mounted properly. - Check if the connector (J1720) of
E010- No clock pulse arrive for 2
the relay PCB is mounted properly. - Replace the main
0000 sec or more after the main
motor. - Replace the relay PCB. - Replace the DC
motor drive signal (MMFG)
controller PCB.
has been generated.
The rotation of the drum - Check if the connector (J1720) of the relay PCB is
motor is faulty. mounted properly. - Check if the connector (J512) of the
E012- No clock pulse arrives for 2 DC controller PCB is mounted properly. - Check if the
0000 sec or more after the drum connecter (J601, J602) of the drum motor is mounted
motor drive signal (DMFG) properly. - Replace the drum motor. - Replace the DC
has been generated. controller PCB.
E013- The lock of the waste toner - Re-mount the waste toner pipe. - Replace the waste
0000 feed screw is detected. toner pipe. - Replace the waste toner clog detecting
The waste toner feed screw switch. - Replace the DC controller PCB. Caution You
fails to rotate normally, and will have to clear the error in service mode
the switch MSW2 is pressed (COPIER>FUNCTION>CLEAR>ERR).
multiple times within a
324

The lock of the waste toner
feed screw is detected.
E013- - Clear the error in service mode
The power is tuned off and
0010 (COPIER>FUNCTION>CLEAR>ERR).
then on without clearing the
error.
The rotation of the fixing
motor is faulty. - Check if the connecter (J651, J652) of the fixing motor
E014- The motor clock signal is not is mounted properly. - Replace the fixing motor. -
0000 detected for 2 sec or more Replace the relay PCB. - Replace the DC controller
after the fixing motor drive PCB.
signal has been generated.
The rotation of the pickup
motor is faulty. - Check if the connecter (J621, J622) of the pickup motor
E015- The motor lock signal is not is mounted properly. - Replace the pickup motor. -
0000 detected for 2 sec or more Replace the relay PCB. - Replace the DC controller
after the pickup motor drive PCB.
The waste toner case is full,
or the waste toner case full
- Dispose the waste toner in the case. - Check the
sensor is faulty.
operation of the base plate of waste toner case. - Check
E019- More than a specific number
if the connector (J514) of the DC controller PCB is
0000 of pages are printed without
mounted properly. - Replace the waste toner full sensor.
disposing of the waste toner
- Replace the DC controller PCB.
after the waste toner case
has been found to be full.
The difficulty providing toner
inside the hopper developing
assemblies is detected. - Replace the magnet roller drive clutch. - Replace the
E020- Although the developing toner feed motor (M18). - Replace the toner sensor.
0000 assembly is supplied with Caution You will have to clear the error in service mode
toner, the absence of toner (COPIER>FUNCTION>CLEAR>ERR).
inside it is detected for 3 sec
or more.
The difficulty providing toner
inside the hopper developing
E020- assemblies is detected. - Clear the error in service mode
0010 The power is turned off and (COPIER>FUNCTION>CLEAR>ERR).
then on without clearing the
error.
E025- The toner feed motor inside - Check if the connector (J512) of the DC controller PCB
0000 the hopper is faulty. is mounted properly. - Replace the toner feed motor
The DC controller PCB (M6).
detects an overcurrent
flowing to the toner feed
motor (M6) inside the
cartridge for 10 sec or more
twice. (In response to the
325
first detection, it indicates the

message "Shake the Toner
Case, and Set.")
The counter of the copy data
controller or the NE
controller is faulty. - Check if the connecter of the main controller PCB is
E032-
The copy data controller or mounted properly. - Replace the main controller PCB. -
0000
the NE controller are Replace the copy data controller or the NE controller.
disconnected after they have
once been connected.
The rotation of the side
paper deck main motor is
faulty. - Check if the connecter (J101, J106) of the side deck
E043- The PLL lock signal driver PCB is mounted properly. - Replace the side deck
0000 (DMPLK) does not arrive for main motor. - Replace the side deck driver PCB. -
2 sec or more after the side Replace the DC controller PCB.
paper deck main motor drive
detection of the horizontal
- Replace the horizontal registration sensor. - Replace
registration home position.
the horizontal registration motor. - Check if the manual
E051- Departure from home
feed tray open/closed detecting switch is mounted
0001 position is not detected
properly. - Replace the stackless feed driver PCB. -
within 5 sec during a
Replace the DC controller PCB.
horizontal registration home
position search.
detection of the horizontal - Replace the horizontal registration sensor. - Replace
registration home position. the horizontal registration motor. - Check if the manual
E051-
Home position is not feed tray open/closed detecting switch is mounted
0002
detected within 5 sec during properly. - Replace the stackless feed driver PCB. -
a horizontal registration Replace the DC controller PCB.
home position search.
detection of the horizontal
registration home position. - Replace the horizontal registration sensor. - Replace
The horizontal registration the horizontal registration motor. - Check if the manual
E051-
detection movement for the feed tray open/closed detecting switch is mounted
0003
preceding sheet does not properly. - Replace the stackless feed driver PCB. -
end within 5 sec at the start Replace the DC controller PCB.?
of a horizontal registration
search during printing.

E065- There is an error in the high- - Check if the primary charging assembly is mounted
0000 voltage output to the transfer properly and also check if there is no contamination.
326
charging assembly.
- Check if the connector (T601, J723, J730) of the
An error (leakage) is detected in
HV-DC PCB is mounted properly and also check the
the high-voltage output to the
wiring. - Replace the HV-DC PCB.
primary charging assembly.
There is an error in the high-
voltage output.
An error is detected in two or - Check if the primary charging assembly,
more of the following at the same pretransfer charging assembly, transfer charging
time: the primary high voltage, assembly and separation charging assembly are
E067-
pre-transfer high voltage, transfer mounted properly. - Check if the connector (J722,
0000
high voltage, and separation high J723, J730) of the HV-DC PCB is mounted properly
voltage. Or, an error (leakage) in and also check the wiring. - Replace the HV-DC
the high-voltage output to the PCB. - Replace the HV-AC PCB.
separation charging assembly is
detected.
- Check if the transfer charging assembly and
There is an error in the high- separation charging assembly are mounted
voltage output to the separation properly. - Check if the connector (J722, J723, J730,
E068- charging assembly. J734) of the HV-DC PCB and the connector (J741,
0000 An error (leakage) to the high- J742) of the HV-AC PCB are mounted properly. -
voltage output to the separation Replace the HV-AC PCB. - Replace the separation
charging assembly is detected. charging assembly. - Replace the pre-transfer
charging assembly.
There is an error in the high- - Check if the transfer charging assembly and
voltage output to the transfer separation charging assembly are mounted
E069- charging assembly. properly. - Check if the connector (T701, J723,
0000 An error (leakage) is detected in J730) of the HV-DC PCB is mounted properly and
the high-voltage output to the also check the wiring. - Replace the HV-DC PCB. -
transfer charging assembly. Replace the pre-transfer charging assembly.
The BD PCB is faulty.
The BD signal does not arrive
- Check if the BD PCB, laser driver PCB and DC
within 1 sec after the laser drive
E100- controller are connected properly. - Replace the BD
signal has been generated. Or,
0000 PCB. - Replace the laser scanner unit. - Replace the
the BD signal does not arrive for
DC controller PCB.
1 sec or more while the laser
remains ON.
The rotation of the laser scanner
motor is faulty. - Check if the connector (J762) of the laser scanner
The constant speed rotation motor driver PCB is mounted properly. - Check if the
E110-
signal (LM-RDY) does not arrive connector (J503) of the DC controller PCB is
0000
for 20 sec or more after the laser mounted properly. - Replace the laser scanner unit.
scanner motor (M4) drive signal - Replace the DC controller PCB.
has been generated.
The rotation of the laser motor - Check if there is no foreign material in the rotation
cooling fan is faulty. assembly of the laser motor cooling fan. - Check if
E111-
The lock signal arrives for 5 sec the connector (J503) of the relay PCB is mounted
0000
or more although the laser motor properly. - Replace the laser motor cooling fan. -
cooling fan (FM1) is being driven. Replace the DC controller PCB.
327
The rotation of the laser cooling

- Check if there is no foreign material in the rotation
fan (1/2) is faulty.
assembly of the laser cooling fan 1. - Check if the
E121- The lock signal arrives for 5 sec
connector (J503) of the relay PCB is mounted
0001 or more although the laser
properly. - Replace the laser cooling fan 1. -
cooling fan 1 (FM3) is being
driven.
The rotation of the laser cooling
fan (1/2) is faulty.
assembly of the laser cooling fan 2. - Check if the
E121- The lock signal arrives for 5 sec
connector (J503) of the relay PCB is mounted
0002 or more although the laser
properly. - Replace the laser cooling fan 2. -
cooling fan 2 (FM5) is being
driven.
Caution No code will be indicated. The keys will be
There is an error in the detection
locked. You can check the code in service mode
of the scanner home position.
(COPIER>DISPLAY>ERR). - Check if the scanner
Scanner home position cannot be
E202- motor is connected properly, and replace the
detected within a specific period
0000 scanner motor if necessary. - Check if the connector
of time after the power switch is
(J1720) of the relay PCB is mounted properly. -
turned on or the Start key is
Replace the scanner home position sensor. -
pressed.
Replace the reader controller PCB.
of the image leading edge signal.
Caution No code will be indicated. The keys will be
During forward movement in
locked. You can check the code in service mode
fixed reading mode or during a
(COPIER>DISPLAY>ERR). - Check if the scanner
E204- home position search, the image
motor is connected properly, and replace the
0000 leading signal does not occur; or,
scanner motor if necessary. - Replace the scanner
in stream reading mode, the
image leading edge sensor. - Replace the reader
image leading edge signal does
controller PCB.
not arrive from the ADF controller
PCB.
The rise in temperature of the
scanning lamp heater is faulty.
While the power is ON, the
ambient temperature of the
- Check if the connecter (J852, J853) of the light
scanning lamp does not exceed
E211- control PCB is mounted properly. - Replace the
10 deg C 2 min after the
0000 scanning lamp heater. - Replace the light control
florescent heater has gone ON;
PCB. - Replace the reader controller PCB.
or, after the power is turned on,
the reading of the ambient
temperature of the scanning lamp
is 0 deg C or lower.
The rise in temperature of the
scanning lamp heater is faulty. - Check if the connecter (J852, J853) of the light
E215- While the scanning lamp is OFF, control PCB is mounted properly. - Replace the
0000 the reading of the ambient scanning lamp heater. - Replace the light control
temperature is 170 deg C or PCB. - Replace the reader controller PCB.
higher.
E218- The scanning lamp is not - Check if the scannning lamp is mounted properly. -
328
Check if the connecter (J1002, J1003) of the inverter

mounted properly.
PCB is mounted properly. - Check if the connector
When the power is turned on, the
0000 (J1720) of the relay PCB is mounted properly. -
absence of the scanning lamp is
Replace the scanning lamp. - Replace the reader
detected.
controller PCB.
The scanning lamp life
- Check if the connecter (J852, J853) of the light
While the scanning lamp is ON,
E219- control PCB is mounted properly. - Replace the
the reading of the ambient
0000 scanning lamp heater. - Replace the light control
temperature is 170 deg C or
PCB. - Replace the reader controller PCB.
higher.

The lighting of the scanning lamp is faulty.
The scanning lamp does not reach a specific
intensity within 10 sec after it is tuned on (if
- Check if the connecter (J852, J853) of
the room temperature is 10 deg C or lower,
the light control PCB is mounted
E220- within 60 sec). Or, the ON detection signal
properly. - Replace the scanning lamp
0000 (FL-DTCT) does not go OFF within 5 sec after
heater. - Replace the light control PCB.
the scanning lamp is turned off; during
- Replace the reader controller PCB.
shading adjustment, the ON detection signal
(FL-DTCT) does not go ON within 60 sec after
the scanning lamp is turned on.
The rise in temperature of the scanning lamp
heater is faulty.
- Check if the connecter (J852, J853) of
During the initial activation after power-on, the
the light control PCB is mounted
E222- reading does not reach 70 deg C within 5 min
properly. - Replace the scanning lamp
0000 after the heater is turned on. Or, during
heater. - Replace the light control PCB.
standby or reading operation, the reading
- Replace the reader controller PCB.
does not reach 75 deg C within 3 min after the
heater is tuned on.
The communication between the MCON and
- Check the wiring between the DC
DCON is faulty.
E240- controller PCB and the main controller
A communication fault exists between the
0000 PCB. - Replace the DC controller PCB.
CPUs of the main controller PCB and the DC
- Replace the main controller PCB.
controller PCB.
The communication between the original
orientation detection PCB and RCON is faulty.
E241- - Replace the original orientation PCB.
The initial communication between the CPUs
0000 - Replace the reader controller PCB.
of the original orientation detection PCB and
the reader controller PCB fails.
E241- When the orientation of an original is detected, - Replace the original orientation PCB.
0001 the result of detection is not communicated by - Replace the reader controller PCB.
the original orientation detection PCB until the
next original is read.
329

E241- - Replace the original orientation PCB.
The result of detection of the last original is not
0002 - Replace the reader controller PCB.
communicated 5 sec after the end of reading
the last original.
The communication between the control panel
PCB and MCON is faulty.
E243- - Replace the control panel PCB. -
A communication fault exists between the
0000 Replace the main controller PCB.
CPUs of the control panel PCB and the main
controller PCB.
- Check if there is no foreign material in
The rotation of the inverter cooling fan is the rotation assembly of the inverter
faulty. cooling fan. - Check if the connecter
E251-
The lock signal (FM9LCK) arrives for 5 sec or (J1110) of the reader control PCB is
0000
more although the inverter cooling fan (FM9) mounted properly. - Replace the
is being driven. inverter cooling fan. - Replace the
reader controller PCB.
- Check if the connecter (J1502, J1503)
of the CCD PCB is mounted properly. -
Shading error
E302- Check if the connecter (J1107, J1108)
During shading operation, the reader controller
0000 of the reader control PCB is mounted
PCB fails to end shading processing.
properly. - Replace the CCD PCB. -
There is an error in image data. The reader
controller PCB is faulty. The main controller
E315- - Replace the reader controller PCB. -
PCB is faulty.
0000 Replace the main controller PCB.
During image rotation, the encoding/ decoding
has a fault.
There is a time out error in the image reading - Check if the connecter (J1502, J1503)
processing. of the CCD PCB is mounted properly. -
E320- While an image is being read, the image read Check if the connecter (J1107, J1108)
0000 end notice does not arrive at the reader of the reader control PCB is mounted
controller PCB within 60 sec from the CCD/AP properly. - Replace the CCD PCB. -
PCB. Replace the reader controller PCB.
Communication error with the ADF
While the ADF is in standby, the
- Check if the communication cable
communication between ADF and copier is
E400- between the ADF and copier is
interrupted for 5 sec or more. Or, when the
0000 connected properly. - Replace the ADF
ADF is in operation, the communication
controller PCB.
between ADF and copier is disrupted for 0.5
sec or more.
- Check if the cable between the ADF
belt motor drive PCB and ADF
The rotation of the ADF belt motor is faulty. controller PCB is connected properly. -
E402-
The clock signal does not occur for 100 msec Replace the ADF belt motor clock
0000
when the belt motor drive signal is generated. sensor. - Replace the ADF belt motor. -
Replace the ADF belt motor drive PCB.
- Replace the ADF controller PCB.
330
The rotation of the ADF delivery motor is

- Replace the ADF delivery motor. -
faulty.
E404- Replace the ADF delivery motor clock
The clock signal does not occur for 200 msec
0000 sensor. - Replace the ADF controller
when the delivery motor drive signal is
PCB.
generated.
The rotation of the ADF separation motor is
- Replace the ADF separation motor. -
faulty.
E405- Replace the ADF separation motor
The clock signal does not occur for 200 msec
0000 clock sensor. - Replace the ADF
when the separation motor drive signal is
controller PCB.
generated.

The rotation of the ADF pickup motor is
faulty. - Replace the ADF pickup motor. -
The pickup roller height sensor 1 (PI8) or 2 Replace the ADF pickup roller height
E410- (PI9) does not generate a signal within 2 sec sensor 1. - Replace the ADF pickup roller
0000 after the pickup motor is driven. Or, the height sensor 2. - Replace the ADF
pickup roller home position sensor (PI7) pickup roller home position sensor. -
does not generate a signal within 2 sec after Replace the ADF controller PCB.
the pickup motor is driven.
The rotation of the ADF cooling fan is faulty.
E412- - Replace the ADF cooling fan. - Replace
The lock signal arrives for 100 msec or more
0000 the ADF controller PCB.
although the cooling fan is being driven.
The EEPROM is faulty. The ADF controller
PCB is faulty.
E420- The backup data of the EEPROM cannot be
- Replace the ADF controller PCB.
0000 read when the connected device is tuned
on. Or, the data that has been read has a
fault.
E602 There is an error on the hard disk.
The image memory is faulty or is
E604-
inadequate. - Increase the memory.
0000
The memory size does not match the model.
There is an error on the HDD.
E609- At startup, the HDD fails to reach a specific - Replace the HDD. - Replace the DC
0008 temperature level within a specific period of controller PCB.
time.
E609- - Replace the HDD. - Replace the DC
At time of sleep recovery, the temperature
0009 controller PCB.
fails to reach a specific level.
The HDD coding key is faulty.
- Turn off and then back on the power
The SRAM/PCB is faulty. The battery has
E610 switch to generate the key once again. -
become exhausted, leading to loss of SRAM
Replace the main controller PCB.
contents.
E710- There is an error in the initialization of the - Check the cable. - Replace the reader
331
IPC.
The IPC (IC5) on the reader controller PCB
cannot be initialized when the main power
supply is turned on.
There is an error in the initialization of the
IPC.
E710- - Check the cable. - Replace the DC
The IPC (IC40) on the DC controller PCB
cannot be initialized when the main power
supply is turned on.
There is an error in the initialization of the
IPC.
E710- - Check the cable. - Replace the main
The IPC (IC1003) on the machine controller
PCB cannot be initialized when the main
power is turned on.
There is an error in the IPC communication.
E711- Data has been written to the error register of - Check the cable. - Replace the reader
0001 the IPC (IC5) on the reader controller PCB 4 controller PCB.
times or more within 1.5 sec.
E711- Data has been written to the error register of - Check the cable. - Replace the DC
0002 the IPC (IC40) on the DC controller PCB 4 controller PCB.
times or more within 2 sec.
E711- Data has been written to the error register of - Check the cable. - Replace the main
0003 the IPC (IC1003) on the main controller PCB controller PCB.
4 times or more within 2 sec.
- Check if the communication cable
Communication error with the ADF
E712- between the ADF and copier is
The communication IC (IPC) on the ADF
0000 connected properly. - Replace the ADF
controller PCB goes out of order.
controller PCB.

- Check if the communication cable between the
communication with the finisher.
E713- finisher and copier is connected properly. -
The communications IC (IPC) on the
0000 Replace the finisher controller PCB. - Replace
finisher controller PCB goes out of
the DC controller PCB.
order.
controller. Check the cable; thereafter, reset the condition
E717-
The NE controller is not connected at in service mode:
0001
power on, although it was connected COPIER>FUNCTION>CLEAR>ERR.
before the power was turned off
because of an error.
E717- There is an error in the Check the cable; thereafter, reset the condition
332

controller.
An IPC error has occurred while the
in service mode:
0002 NE controller is in operation. There is
an open circuit for the IPC. An error
has occurred, and the IPC
communication remains disabled.
There is a coin vendor error.
The coin vendor is not connected
Check the cable; thereafter, reset the condition
E719- when the power is turned on,
in service mode:
0001 although it was connected before the
power was turned off because of an
error.
While the coin vendor is in operation,
an IPC error has occurred, IPC has
developed an open circuit, or an error Check the cable; thereafter, reset the condition
E719-
preventing recovery of IPC in service mode:
0002
communication has occurred. An COPIER>FUNCTION>CLEAR>ERR.
open circuit ha been detected in the
line for the pickup/delivery signal. An
illegal signal has been detected.
E719- While the unit price is being checked
in service mode:
0003 at startup, an error occurs in the
communication with the coin vendor.
An error has occurred at new card
E719- reader startup. The new card reader
in service mode:
0011 is not connected when the power is
turned off, although it was connected
when the power was turned off.
An IPC error has occurred at new
E719- card reader startup. There is an IPC
in service mode:
0012 open circuit. An error has occurred
that prevents recovery of IPC
communication.
E730- There is a PDL software error. - Execute PDL resetting. - Turn on the power
1001 An initialization error has occurred. once again.
There is a PDL software error.
E730- An error that may be critical to the - Execute PDL resetting. - Turn on the power
100A system (e.g., failed initialization) has once again.
occurred.
E730- There is a PDL software error. - Turn on the power once main. - Check the
9004 There is an error in the connection of the open I/F board and the cable.
communication (PAI) with an external - Replace the board for the external controller
333
controller. open I/F. - Replace the main controller PCB.

- Turn on the power once main. - Check the
E730- connection of the open I/F board and the cable.
Fault in the connector of the vide
9005 - Replace the board for the external controller
cable to the external controller
open I/F. - Replace the main controller PCB.
- Execute PDL resetting. - Turn on the power
E730- once again. - Check the connection of the UFR
The PDL board does not respond. A
A006 board. - Re-install the firmware. - Replace the
subbootable is faulty or absent.
main controller PCB.
There is a mismatch between the - Execute PDL resetting. - Turn on the power
E730-
control software of the machine and once again. - Execute system formatting (all),
A007
the PDL control software in regard to and reinstall the system.
version.
- Turn on the power once again. - Re-install the
E730- There is a PDL software error.
Software. - Execute system formatting (all), and
B013 Corruption in the font data
reinstall the system.

There is an error in the - Check the connector used to connected the scanner. -
communication with the Check the power supply of the scanner (to see if
E732-
scanner. initialization takes place at startup). - Replace the reader
0001
There is a DDI-S controller, scanner board, or main controller PCB as
communication error. necessary.
- Check the connector used to connect to the printer. -
communication with the
E733- Check the power supply of the printer (to see if
printer.
0000 initialization takes place at startup). - Replace the DC
At startup, communication
controller or the main controller PCB.
with the printer fails.
- Check the connection with the printer. - Check the
communication with the
E733- power supply of the printer (to see if initialization takes
printer.
0001 place at startup). - Replace the DC controller or the main
There is a DDI-P
controller PCB.
There is an error on the
E740-
Ethernet board. - Replace the main controller PCB.
0002
The MAC address is illegal.
E744 - Download a language file of the correct version.
language file/boot ROM.
There is a fault on the - Disconnect and then connect the TokenRing board. -
E745
TokenRing board Replace the TokenRing board.
E746- The accessories board is of - Replace the UFR board of the correct type (model).
0003 the wrong type.
?At startup, a board for a
334
different model has been

detected.
Mismatch in controller board
and SDRAM size?
E748- - Check the correct combination between main controller
There is a mismatch
1001 PCB and SDRAM.
between the control board
and the SDRAM.
There is an error in the auto - Turn on the power once again. - Check if the connector
power-off circuit. (J505) of theDC controller PCB is mounted properly. -
E800-
An open circuit is detected Check if the connector (J1719) of the relay PCB is
0000
in the auto power-off circuit mounted properly. - Replace the relay PCB. - Replace
for 3 sec or more. the DC controller PCB.
system fan/the power
supply cooling fan (1 and 2).
assembly of the power supply cooling fan (1 and 2) fan. -
E804- The lock signal is detected
Check if the connector (J505) of the DC controller PCB is
0000 for 5 sec or more although
mounted properly. - Replace the power supply cooling
the power supply cooling
fan (1/2). - Replace the DC controller PCB.
fan (1 and 2) is being
driven.
There is an error in the - Check if there is no foreign material in the rotation
system fan/the power assembly of the system fan. - Check if the connector
supply cooling fan (1 and 2). (J1028) of the main controller PCB is mounted properly. -
E804-
The reading of the ambient Replace the sysytem fan. - Replace the main controller
0004
temperature of the main PCB. Caution In the case of a fault in the system fan, the
controller is 80 degrees or data will be indicated in the form of an alarm
higher. (0008040004; ALARM-2).
assembly heat discharging
fan and separation heat - Check if there is no foreign material in the rotation
discharging fan is faulty. assembly of the fixing assembly heat discharging fan. -
E805-
The lock signal is detected Check if the connector (J503) of the DC controller PCB is
0001
for 5 sec or more although mounted properly. - Replace the fixing assembly heat
the fixing assembly heat discharging fan. - Replace the DC controller PCB.
discharging fan is being
driven.
assembly heat discharging
fan and separation heat - Check if there is no foreign material in the rotation
discharging fan is faulty. assembly of the separation heat discharging fan. - Check
E805-
The lock signal is detected if the connector (J1112) of the reader controller PCB is
0002
for 5 sec or more although mounted properly. - Replace the separation heat
the separation heat discharging fan. - Replace the reader controller PCB.
discharging fan is being
driven.
E820- The rotation of the drum fan - Check if there is no foreign material in the rotation
0000 is faulty. assembly of the drum fan. - Check if the connector (J512)
The lock signal is detected of the DC controller PCB is mounted properly. - Replace
335
for 5 sec or more although

the drum fan. - Replace the DC controller PCB.
the drum fan is being driven.
The rotation of the pre-
transfer charging assembly
fan is faulty.
assembly of the pre-transfer charging assembly fan. -
Check if the connector (J504) of the DC controller PCB is
mounted properly. - Replace the pre-transfer charging
the pre-transfer charging
assembly fan. - Replace the DC controller PCB.
assembly fan is being
driven.

The rotation of the
separation fan is faulty.
assembly of the separation cooling fan. - Check if the
connector (J509) of the DC controller PCB is mounted
properly. - Replace the separation cooling fan. - Replace
the separation cooling fan is
being driven.
Canon iR7095 Trouble Error Codes List page 1

The fixing unit has overheated. After
correcting the fault, be sure to reset the Check the mounting/soiling of the main
error. thermistor. Replace the fixing heater.
E000-
(COPIER>FUNCTION>CLEAR>ERR) Replace the main thermistor. Replace the
0000
The reading of the main thermistor is AC driver PCB. Replace the DC controller
less than 70 deg C 3.5 min after power PCB.
on.
correcting the fault, be sure to reset the
E000- error. Reset the error.
0010 (COPIER>FUNCTION>CLEAR>ERR) (COPIER>FUNCTION>CLEAR>ERR)
The power has been turned off and then
on without resetting the error.
error.
E001- Replace the AC driver PCB. Replace the DC
The reading of the main thermistor or the
sub thermistor is 230 deg C or more for 2
sec. (hardware detection)
E001- The fixing unit has overheated. After Check the mounting/soiling of the main
0002 correcting the fault, be sure to reset the thermistor. Replace the main thermistor.
336
error.
Replace the sub thermistor. Replace the AC
The reading of the main thermistor or the
driver PCB. Replace the DC controller PCB.
sub thermistor is 230 deg C or more for 2
sec or more. (software detection)
error. Check the mounting/soiling of the main
E001- (COPIER>FUNCTION>CLEAR>ERR). thermistor. Replace the main thermistor.
0003 The difference in the readings of the Replace the AC driver PCB. Replace the DC
main thermistor and the sub thermistor is controller PCB.
50 deg C for 1 sec. (main thermistor
reading>sub thermistor reading)
error.
Check the mounting/soiling of the main
E001- thermistor. Replace the main thermistor.
The difference in the readings of the
0004 Replace the AC driver PCB. Replace the DC
main thermistor and the sub thermistor is
controller PCB.
50 deg C for 1 sec or more. (main
thermistor reading>/=sub thermistor
reading)
0010 (COPIER>FUNCTION>CLEAR>ERR). (COPIER>FUNCTION>CLEAR>ERR)
Disconnect and then connect J508 of the DC
controller PCB. Disconnect and then connect
correcting the error, be sure to reset the
the connectors of the fixing unit. Check the
error.
E002- wiring between the main/sub thermistor and
(COPIER>FUNCTION>CLEAR>ERR)
0000 the DC controller. Check the
The reading of the main thermistor has
mounting/soiling of the main thermistor.
exceeded 70 deg C, but does not reach
Replace the fixing heater. Replace the AC
100 deg C within 2.5 sec thereafter.
correcting the error, be sure to reset the
error.
0001 the DC controller. Check the
exceeded 100 deg C, but does not reach
150 deg C within 2.5 min thereafter)
E002- The fixing unit has overheated. After Reset the error.
0010 correcting the error, be sure to reset the (COPIER>FUNCTION>CLEAR>ERR)
error.
337
The power has been turned on without

resetting the error.
The fixing unit temperature is abnormally
low. After correcting the fault, be sure to
reset the error.
0000 the DC controller PCB. Check the
exceeded 100 deg C, but is 70 deg C or
less for 2 sec thereafter.
The fixing unit has a fault. (protective
circuit ON) After correcting the fault, be
sure to reset the error.
While the sub heater is on, the SSR for
the heater drive has a short-circuit for 5
sec or more.
The fixing unit has a fault. (protective
circuit ON) After correcting the fault, be
sure to reset the error.
While the main heater is on, the SSR for
the heater drive has a short-circuit for 5
sec or more.
Check the position of the fixing web
The fixing web has run out. After detecting lever. Replace the fixing web.
correcting the fault, be sure to reset the Replace the fixing web length sensor.
E005- error. Replace the DC controller PCB. If you have
0000 (COPIER>FUNCTION>CLEAR>ERR) replaced the fixing web, be sure to reset the
The absence of the fixing web has been counter: - COPIER>COUNTER>MISC>FIX-
detected for 5 sec or more. WEB - COPIER>COUNTER>DRBL-1>FX-
WEB
The fixing web has run out. After

E010- The main motor rotation is faulty. Disconnect and then connect J611 and
0000 After the main motor has gone on, the FG J612 of the main motor. Disconnect and
signal of the motor is not detected for 2 sec then connect J514 of the DC controller
or more. PCB. Disconnect and then connect J1720
of the relay PCB. Replace the main
motor. Replace the relay PCB. Replace
338

Disconnect and then connect J1721 of
the relay PCB. Disconnect and then
The drum motor rotation is faulty.
connect J512 of the DC controller PCB.
E012- After the drum motor has gone on, the PLL
Disconnect and then connect J601 and
0000 lock signal of the motor is not detected for 2
J602 of the drum motor. Replace the
sec or more.
drum motor. Replace the DC controller
PCB.
The waste toner feedscrew is stuck.
Detach and then attach the waste toner
(clogged with waste toner) After correcting
pipe. Replace the waste toner pipe.
E013- the fault, be sure to reset the error.
Replace the waste toner feedscrew
0000 (COPIER>FUNCTION>CLEAR>ERR)
detecting switch. Replace the DC
The waste toner feedscrew is stuck for 4 sec
controller PCB.
or more.
The waste toner feedscrew is stuck.
(clogged with waste toner) After correcting
E013- the fault, be sure to reset the error. Reset the error.
The power has been turned off and then on
without resetting the error.
The fixing motor rotation is faulty. Disconnect and then connect J651 and
E014- After the fixing motor has gone on, the PLL J652 of the fixing motor. Replace the
0000 signal of the motor is not detected for 2 sec fixing motor. Replace the relay PCB.
or more. Replace the DC controller PCB.
The pickup motor rotation is faulty. Disconnect and then connect J621 and
E015- The pickup motor has gone on, but the FG J622 of the pickup motor. Replace the
0000 signal of the motor is not detected for 2 sec pickup motor. Replace the relay PCB.
or more. Replace the DC controller PCB.
Dispose of the waste toner. Check the
The waste toner case is full. operation of the waste toner bottle base.
E019- After the waste toner case has become full, Disconnect and then connect J514 of the
0000 50,000 prints (A4) or more have been made DC controller PCB. Replace the waste
without disposing of the waste toner. toner case full sensor. Replace the DC
controller PCB.
The developing assembly is out of toner.
The buffer motor rotation is faulty. The toner
feed motor (sub hopper) rotation is faulty.
connector (J504, J512) of the DC
After correcting the fault, be sure to reset the
E020- controller PCB. Replace the developing
error. (COPIER>FUNCTION>CLEAR>ERR)
0001 cylinder clutch (CL4). Replace the buffer
The absence of toner inside the developing
motor (M18). Replace the magnet roller
assembly is detected of 120 sec or more
drive clutch (CL1).
even when toner supply operation has been
executed for the assembly.
E020- The developing assembly is out of toner. Disconnect and connect the connector
0002 The buffer motor rotation is faulty. The toner (J504, J511) of the DC controller PCB.
feed motor (sub hopper) rotation is faulty. Replace the buffer motor (M18). Replace
After correcting the fault, be sure to reset the the following: magenta roller drive clutch
339
error. (COPIER>FUNCTION>CLEAR>ERR) (CL1), toner transport motor (sub hopper;

The absence of toner in the buffer is M22), toner transport clutch (sub hopper;
detected for 60 sec even after toner supply CL23), buffer inside toner sensor (TS1),
operation for the buffer has been executed buffer inside toner lower limit sensor
and when there is toner inside the hopper. (TS2).
Disconnect and connect the connector
(J504, J511) of the DC controller PCB.
Replace the buffer motor (M18). Replace
the following: magenta roller drive clutch
E020- error. (COPIER>FUNCTION>CLEAR>ERR)
(CL1), toner transport motor (sub hopper;
0003 The absence of toner inside the buffer is
M22), toner transport clutch (sub hopper;
detected for 210 sec or more even when
CL23), buffer inside toner sensor (TS1),
there is toner inside the sub hopper and
buffer inside toner lower limit sensor
after toner supply operation of that buffer
(TS2).
following the replacement of the toner bottle.
The buffer motor rotation is faulty. The toner Disconnect and connect the connector
feed motor (sub hopper) rotation is faulty. (J504, J511) of the DC controller PCB.
After correcting the fault, be sure to reset the Replace the buffer motor (M18). Replace
error. (COPIER>FUNCTION>CLEAR>ERR) the following: magenta roller drive clutch
E020-
The absence of toner inside he buffer is (CL1), toner transport motor (sub hopper;
0004
detected for 150 sec or more even when M22), toner transport clutch (sub hopper;
there is toner inside the buffer and after CL23), buffer inside toner sensor (TS1),
toner supply operation has been executed buffer inside toner lower limit sensor
for the buffer following the replacement of (TS2).
the toner bottle.
After correcting the fault, be sure to reset the Disconnect and then connect the
E020- error. (COPIER>FUNCTION>CLEAR>ERR) connector (J504) of the DC controller
0005 When installation mode PCB. Replace the developing assembly
(COPIER>FUNCTION>INSTALL>TONER- inside toner sensor (TS3).
S) is executed, the developing assembly
inside toner sensor does not detect the
presence of toner
error. (COPIER>FUNCTION>CLEAR>ERR)
E020- connector (J504) of the DC controller
When installation mode
0006 PCB. Replace the developing assembly
(COPIER>FUNCTION>INSTALL>TONER-
inside toner sensor (TS3).
S) is executed, the developing assembly
inside toner sensor detects the presence of
toner, but it does not detect the presence for
600 sec or more thereafter.
E020- The developing assembly is out of toner. Disconnect and connect the connector
340

After correcting the fault, be sure to reset the (J504, J511) of the DC controller PCB.
error. (COPIER>FUNCTION>CLEAR>ERR) Replace thetoner transport motor (sub
0007 When installing mode hopper; M22), toner transport clutch (sub
(COVER>FUNCTION>INSTALL>TONER-S) hopper; CL23), buffer inside toner sensor
is executed, the buffer inside toner sensor (TS1).
does not detect the presence of toner for 60
sec or more.
Disconnect and connect the connector
E020- After correcting the fault, be sure to reset the
(J511) of the DC controller PCB. Replace
0008 error. (COPIER>FUNCTION>CLEAR>ERR)
the toner feed motor (sub hopper; M22)
When the toner feed motor (sub hopper) is
driven, a fault is detected for 3 sec or more
for the motor.

The buffer motor rotation is faulty. The
toner feed motor (sub hopper) rotation is
Disconnect and then connect the connector
E020- faulty. After correcting the fault, be sure to
(J504) of the DC controller PCB. Replace
0009 reset the error.
the buffer motor (M18).
There is a fault in the rotation of the buffer
motor.
The buffer motor rotation is faulty. The
toner feed motor (sub hopper) rotation is
E020- faulty. After correcting the fault, be sure to Reset the error.
0010 reset the error. (COPIER>FUNCTION>CLEAR>ERR)
The toner bottle motor rotation is faulty.
A toner bottle motor error (over-current) is
detected for 10 sec for a second time.
E025- Disconnect and then connect J512 of the
MEMO: The 1st detection of the error will
0000 DC controller PCB.
cause the machine to indicate the
message "Shake and Replace the Toner
Container."
E025- The toner bottle motor rotation is faulty. Disconnect and then connect J512 of the
0001 The toner bottle motor is not connected. DC controller PCB.
E032- The copy data controller/NE controller Disconnect and then connect J1022 of the
0001 counter fails to operate. main controller PCB. Replace the copy data
341
An open circuit of the counter signal has controller/NE controller. Replace the main
been detected. controller PCB.
The rotation of the pickup motor of the
side paper deck is faulty.
The side paper deck pickup motor has Disconnect and then connect J101 and
gone on, but the PLL lock signal is not J106 of the side paper deck driver PCB.
E043-
detected for 2 sec or more (1st detection). Replace the pickup motor. Replace the side
0000
MEMO: For the 2nd and subsequent paper deck driver PCB. Replace the DC
detection, the machine will indicate "E043" controller PCB.
on the screen offering a choice of sources
of paper.
The horizontal registration HP detection
has an error.
After the start of horizontal registration HP At the start of horizontal registration
detection, the HP sensor is not off within 5 detection in the course of printing, the
E051-
sec (i.e., not leaving home position). horizontal registration detection operation
0001
MEMO: If an error is detected in the for downstream paper does not end within 5
course of horizontal registration HP sec.
detection at power-on, the machine will
indicate the presence of a jam.
has an error.
After the start of horizontal registration HP At the start of horizontal registration
detection, the home position is not detection in the course of printing, the
E051-
detected within 5 sec. MEMO: If an error horizontal registration detection operation
0002
is detected in the course of horizontal for downstream paper does not end within 5
registration HP detection at power-on, the sec.
machine will indicate the presence of a
jam.
has an error. At the start of horizontal registration
Replace the horizontal registration HP detection in the course of printing, the
E051-
sensor. Replace the horizontal registration horizontal registration detection operation
0003
motor. Replace the stackless transport for downstream paper does not end within 5
driver PCB. Replace the DC controller sec.
PCB.
The high-voltage output has a fault. Remove and then mount the primary
(primary charging assembly) charging assembly. Check for soiling.
E065-
A fault (leak) is detected when high Disconnect and then connect T601, J723,
0000
voltage is supplied to the primary charging and J731 of the HV-DC PCB. Replace the
assembly. HV-DC PCB.
E067- The high-voltage output has a fault. Remove and mount the primary charging
0000 A fault is detected at the same time in 2 of assembly. Remove and mount the pre-
the following: primary high voltage, pre- transfer charging assembly. Remove and
transfer high voltage, transfer high mount the transfer/ separation charging
voltage, separation high voltage. assembly. Disconnect and then connect
J721, J723, J731, and J734 of the HV-DC
PCB. Replace the HV-DC PCB. Replace
342
the HV-AC PCB.

Remove and mount the transfer/separation
charging assembly. Disconnect and then
The high-voltage output has a fault.
connect J7233 and J734 of the HV-DC
(separation charging assembly)
E068- PCB. Disconnect and then connect J741
A fault (leak) has been detected while the
0000 and J742 of the HV-AC PCB. Replace the
separation charging assembly is being
HV-AC PCB. Replace the transfer/
supplied with high voltage.
separation charging assembly. Replace the
pre-transfer charging assembly.
Remove and mount the transfer/separation
The transfer high voltage has an error. charging assembly. Check for soiling.
E069- A fault (leak) has been detected while the Disconnect and then connect T701 and
0000 transfer charging assembly is being J723 of the HV-DC PCB. Replace the HV-
supplied with high voltage. DC PCB. Replace the pre-transfer charging
assembly.
A read error has occurred in relation to the Disconnect and then connect the connector
E102- laser scanner unit EEPROM data. of the video PCB. Disconnect and then
0001 The correction data cannot be read from connect the DC controller PCB. Replace
the EEPROM of the laser scanner unit. the laser scanner unit.
Check to see if all covers have been
attached to the primary charging assembly.
Disconnect and then connect J764 of the
The laser scanner motor rotation has a
laser scanner motor drive PCB (in the laser
fault.
E110- scanner unit). Disconnect and then connect
After the laser scanner motor has gone
0000 J1401 of the video PCB. Disconnect and
on, the PLL lock signal of the motor is not
then connect J506 of the DC controller
detected for 15 sec or more.
PCB. Replace the laser scanner unit.
Replace the video PCB. Replace the DC
controller PCB.

The laser scanner motor cooling fan
rotation has a fault.
E111- DC controller PCB. Replace the laser
After the laser scanner motor cooling fan
0000 scanner motor cooling fan. Replace the DC
has gone on, the fan stop signal is
controller PCB.
A fault exists in the rotation of the
following: laser scanner unit cooling fan,
reader heat discharge fan 1, reader heat Disconnect and then connect J503 of the
E121- discharge fan 2. DC controller PCB. Replace the laser
0001 The laser scanner unit cooling fan has a scanner unit cooling fan. Replace the DC
fault. After the laser scanner unit cooling controller PCB.
fan has gone on, the fan stop signal is
E121- A fault exists in the rotation of the Connect and then disconnect J512 of the
0002 following: laser scanner unit cooling fan, DC controller PCB. Replace the reader
343
reader heat discharge fan 1, reader heat

discharge fan 2.
The reader heat discharge fan 1 has a heat discharge fan 1. Replace the DC
fault. After the reader heat discharge fan 1 controller PCB.
A fault exists in the rotation of the
following: laser scanner unit cooling fan,
reader heat discharge fan 1, reader heat Disconnect and then connect J521 of the
E121- discharge fan 2. DC controller PCB. Replace the reader
0003 The reader heat discharge fan 2 has a heat discharge fan 2. Replace the DC
fault. After the reader heat discharge fan 2 controller PCB.
The laser scanner motor communication
E197- has a fault. Replace the laser scanner unit. Replace
0000 The communication with the laser control the video PCB.
IC is not normal.
The scanner HP detection mechanism Disconnect and then connect the connector
E202- has a fault. of the scanner HP sensor. Replace the
0001 At time of shading, the intensity of light is scanner HP sensor. Replace the scanner
below the standard level. motor. Replace the reader controller PCB.
The scanner HP detection mechanism Disconnect and then connect the connector
E202- has a fault. of the scanner HP sensor. Replace the
0002 In ADF mode, the intensity of light is scanner HP sensor. Replace the scanner
below the standard level between sheets. motor. Replace the reader controller PCB.
The reader unit power supply (24 V) has a Disconnect and then connect the reader
E227-
fault. power supply connector. Replace the
0001
At power-on, the 24V port is off. power supply.
E227-
0002
At the start of a job, the 24V port is off. power supply.
E227-
0003
At the end of a job, the 24V port is off. power supply.
E227-
0004
While a load is driven, the 24V port is off. power supply.
A fault exists in the communication
between the main controller and the DC
E240- controller.
connector. Replace the DC controller PCB.
0000 A fault has occurred in the communication
between the CPUs of the main controller
and the DC controller.
E248- A fault exists in the following: main Replace the main controller PCB.
0000 controller SRAM, reader controller
344
EEPROM.
At start-up, an SRAM check error has
occurred.
A fault exists in the following: main
controller SRAM, reader controller
E248-
EEPROM. Replace the reader controller PCB.
0001
An error has occurred at time of power-on
(EEPROM).
E248-
0002
operation (EEPROM).

E248-
0003
A read error has occurred after write
operation (EEPROM).
E251- The inverter cooling fan rotation is reader controller PCB. Replace the inverter
0000 faulty. cooling fan. Replace the reader controller
PCB.
Shading operation is faulty.
Disconnect and then connect J1107 and J1108
E302- In the course of shading operation,
of the reader controller PCB. Replace the
0000 the processing doses not end within
the reader controller.
E315- The image data codec has a fault.
0007 A JBIG encoder error has occurred.
E315- The image data codec has a fault. Replace the DDR-SDRAM. Replace the HDD.
000d A JBIG decoding error has occurred. Replace the main controller PCB.
The image data codec has a fault.
E315- Replace the DDR-SDRAM. Replace the HDD.
An error has occurred in the course of
000e Replace the main controller PCB.
software decoding.
E315- The image data codec has a fault.
0100 An overrun error has occurred.
The image data codec has a fault.
E315- Replace the open I/F relay PCB (relay PCB
The open I/F relay PCB has detected
0200 between the main controller and PS controller).
an error (no recovery after a retry).
E315- The image data codec has a fault. Turn off and then back on he power. Replace
0300 Cubic time-out the main controller PCB.
0400 Shift Device A time-out the main controller PCB.
345
0401 Shift Device B time-out the main controller PCB.
An error has occurred in the main
E351- controller communication.
0000 At start-up, a main controller
communication error has occurred.
An ADF communication error has Disconnect and then connect the connector.
E400-
occurred. Replace the reader controller PCB. Replace
0001
A check sum error has occurred. the ADF controller PCB.
An ADF communication error has Disconnect and then connect the connector.
E400-
occurred. Replace the reader controller PCB. Replace
0002
A reception status error has occurred. the ADF controller PCB.
An ADF communication error has
Disconnect and then connect the connector.
E400- occurred.
Replace the reader controller PCB. Replace
0003 A reception interrupt error has
the ADF controller PCB.
occurred.

Disconnect and then connect the cable between
The ADF belt motor rotation is
the belt motor driver PCB and the ADF controller
faulty.
E402- PCB. Replace the belt motor clock sensor.
While the belt motor drive signal is
0000 Replace the belt motor clock sensor. Replace the
on, no lock signal occurs for 100
belt motor. Replace the belt motor driver PCB.
msec.
Replace the ADF controller PCB.
The ADF delivery motor rotation is
faulty. Replace the delivery motor. Replace the delivery
E404-
When the delivery motor drive motor clock sensor. Replace the ADF controller
0000
signal is on, no clock signal occurs PCB.
for 200 msec
The ADF separation motor rotation
is faulty. Replace the separation motor. Replace the
E405-
When the separation motor drive separation motor clock sensor. Replace the ADF
0000
signal is on, no clock signal occurs controller PCB.
for 200 msec.
The ADF pickup motor rotation is
faulty.
No signal occurs from the following Replace the pickup motor. Replace the pickup
E410- sensors within 2 sec after the roller height sensor (PI8). Replace the pickup roller
0000 pickup motor is driven: - pickup height sensor 2 (PI9). Replace the pickup roller HP
roller height sensor 1 (PI8), pickup sensor (PI7). Replace the ADF controller PCB.
roller height sensor 2 (PI9) - pickup
roller HP sensor (PI7)
The ADF shift motor rotation is Disconnect and then connect the connector.
E413-
faulty. Replace the shift motor HP sensor. Replace the
0001
The shift motor HP sensor is open. shift motor.
346
The ADF shift motor rotation is Disconnect and then connect the connector.
E413-
faulty. Replace the shift motor HP sensor. Replace the
0002
Shift motor HP sensor is closed. shift motor.
An ADF EEPROM read error has
occurred.
E420- At power-on, an attempt to read
0000 the EEPROM backup data fails.
Or, data that has been read has a
fault.
E490-
The ADF is of the wrong type. Replace the ADF.
0001
E602 The HDD has an error.
The time memory (DDR-SDRAM)
E604- is faulty or inadequate.
Replace the DDR-SDRAM.
0000 A DDR-SDRAM (1 GB) of
adequate capacity is not detected.
The HDD temperature is
abnormally low.
E609-
At start-up, the HDD does not Replace the HDD.
0008
reach a specific temperature within
a specific time.
The HDD temperature is
abnormally low.
E609-
When returning from sleep mode, Replace the HDD.
0009
the HDD does not reach a specific
temperature within a specific time
E610 The HDD encryption key is faulty.
Turn off and then back on the power. (Turn off the
An error has occurred in the
machine and its delivery accessories; then, turn
communication between the
back on all accessories and then the machine.)
E711- pickup/delivery accessory and the
Connect the communication cables and terminals
0001 printer unit.
between the machine and the delivery accessories
The communication controller has
once again. Replace the accessories controller
detected a fault.
PCB. Replace the transceiver PCB.
An error exists in the
communication between the ADF
and the reader unit. Disconnect and then connect the connectors
E712- As much as 5 sec or more has between the reader unit and the ADF. Replace the
0001 passed without recovery after reader controller PCB. Replace the ADF controller
communication stopped between PCB.
the reader controller and the ADF
controller.

E717- An error exists in the communication with the NE Disconnect and then connect the
347
controller. After correcting the fault, be sure to

reset the error.
main controller PCB. Install the NE
controller. Replace the NE controller.
The NE controller that has been connected
before power-off is not recognized at power-on.
An error exists in the communication with the NE
controller. After correcting the fault, be sure to
E717- reset the error.
main controller PCB. Install the NE
controller. Replace the NE controller.
An error that cannot be reset (e.g., cable break)
has been detected in the communication.
An error has occurred in the communication with
the coin vendor/card reader. After correcting the Disconnect and then connect the
E719- fault, be sure to reset the error. connector of the main controller
0001 (COPIER>FUNCTION>CLEAR>ERR) PCB. Install the coin vendor.
The coin vendor that was connected before Replace the coin vendor.
power-off is not recognized at power-on.
the coin vendor/card reader. After correcting the
fault, be sure to reset the error.
E719- connector of the main controller
0002 PCB. Install the coin vendor.
In the communication with the coin vendor, an
Replace the coin vendor.
error that cannot be reset has occurred (e.g.,
cable break)
0003 PCB. Install the coin vendor.
In the communication with the coin vendor, a
Replace the coin vendor.
communication error has occurred during
acquisition of unit price information.
the coin vendor/card reader. After correcting the Disconnect and then connect the
E719- fault, be sure to reset the error. connector of the main controller
0011 (COPIER>FUNCTION>CLEAR>ERR) PCB. Install the card reader.
The card reader that was connected before Replace the card reader.
power-off is not recognized at power-on.
0012 PCB. Install the card reader.
In the communication with the card reader, an
Replace the card reader.
error that cannot be reset has occurred (e.g.,
cable break).
A PDL-related error has occurred.
E730- Reset the PDL mechanism. Turn off
An initialization error has occurred at the start of
1001 and then on the power.
a job.
348

E730- Reset the PDL mechanism. Turn off
100A and then on the power.
an external controller.
E730- Replace the external controller relay
A fault has been detected in the cable connection
9004 PCB. Replace the external
with an external controller.
controller.
E730- Replace the external controller relay
A fault has been detected in the cable connection
9005 PCB. Replace the external
with an external controller.
controller.
Reset the PDL mechanism. Turn off
E730- A PDL-related error has occurred. and then on the power. Reinstall the
A006 The PDL mechanism does not respond. system software. Replace the main
controller.
A PDL-related error has occurred. Reset the PDL mechanism. Turn off
E730- At start-up, the version of the machine control and then on the power. Reinstall the
A007 software and that of the PDL control software do system software. Replace the main
not match. controller.
E730- A PDL-related error has occurred. Reinstall the system software.
B013 The font data is corrupted at start-up. Execute full formatting of the HDD,
and reinstall the system software.
Disconnect and connect the
connectors of the read
An error has occurred in the communication communication cable. Check the
E732- between the reader unit and the main controller. power supply of the reader unit (to
0001 An error has occurred in the communication see if initialization occurs at power-
between the reader unit and the main controller. on). Replace the reader controller
PCB. Reap the reader I/F PCB.

communication between the Disconnect and connect the connectors of the read
reader unit and the main communication cable. Check the power supply of the
E732-
controller. reader unit (to see if initialization occurs at power-on).
0010
A fault has been detected in Replace the reader controller PCB. Reap the reader
the reader sync signal I/F PCB. Replace the main controller PCB.
detection mechanism.
E733- An error has occurred in the Disconnect and then connect the connector. Check
0000 communication between the the power supply of the DC controller (to see if
reader unit and the main initialization occurs at time of start-up). Replace the
controller. DC controller PCB. Replace the main controller PCB.
349
reader unit and the main

controller.
communication between the Disconnect and then connect the connector. Check
E733- reader unit and the main the power supply of the DC controller (to see if
0001 controller. initialization occurs at time of start-up). Replace the
An attempt to communicate DC controller PCB. Replace the main controller PCB.
with the DC controller fails
Disconnect and then connect the connector. Check
reader unit and the main
E733- the power supply of the DC controller (to see if
controller.
0010 initialization occurs at time of start-up). Replace the
A fault has occurred in the
DC controller PCB. Replace the main controller PCB.
printer engine sync signal
detection mechanism.
An error exists in the LAN
E740- controller.
0002 An illegal MAC address has
been detected at start-up.
A fault exists in the
main controller and the reader
controller. Disconnect and then connect the connectors of the
E743-
The reader controller has reader communications cable. Replace the reader
0000
detected an error in the controller PCB. Replace the main controller PCB.
main controller and the reader
controller.
An error exists in the language
file/boot ROM.
E744- Update the version of the language file (Language), or
The version of the language file
0001 install the appropriate file.
on the HDD and that of
bootable do not match.
E744- file/boot ROM. Update the version of the language file (Language), or
0002 The language file on the HDD install the appropriate file.
is too large.
file/boot ROM.
E744- There is no language to which Update the version of the language file (Language), or
0003 a switchover is made as install the appropriate file.
described in the Config file on
the HDD.
E744- An error exists in the language Update the version of the language file (Language), or
0004 file/boot ROM. install the appropriate file.
An attempt to switch over to the
language described in the
350
Config file on the HDD fails.

file/boot ROM.
E744-
The connected boot ROM is Replace the boot ROM.
1000
not one designed for the model
in question.
E744- file/boot ROM.
Reinstall the system software.
2000 An illegal engine ID has been
detected.
An unsupported optional board
has been detected.
E746-
The option board that has been Replace it with one for the model in question.
0003
detected is one deigned for a
different model.
Restart in accordance with a
change of the product
configuration
E749- There is no need for remedial action. Nevertheless,
A boot ROM designed for a
0001 the fact will remain as part of the error history.
different model has been fitted
in place (as when installing an
PDL option).
The auto power-off circuit has
Turn off and then on the power. Disconnect and then
an error.
connect J505 of the DC controller PCB. Disconnect
E800 An open circuit has been
and then connect J1719 of the relay PCB. Replace
detected for 3 sec or more in
the relay PCB. Replace the DC controller PCB.
the auto power-off circuit.

The rotation of the
following is faulty: power
supply cooling fan 1, power
supply cooling fan 2,
Disconnect and then connect J505 of the DC controller
E804- controller cooling fan.
PCB. Replace the power supply cooling fan 1. Replace the
0001 The fan stop signal has
DC controller PCB.
been detected for 5 sec or
more after the power
supply cooling fan 1 has
gone on.
E804- The rotation of the Disconnect and then connect J505 of the DC controller
0002 following is faulty: power PCB. Replace the power supply cooling fan 2. Replace the
supply cooling fan 1, power DC controller PCB.
supply cooling fan 2,
controller cooling fan.
The fan stop signal has
been detected for 5 sec or
351
more after the power

supply cooling fan 2 has
gone on.
The rotation of the
following is faulty: power
supply cooling fan 1, power
supply cooling fan 2, Disconnect and then connect J1028 of the main controller
E804-
controller cooling fan. PCB. Replace the controller cooling fan. Replace the main
0004
The fan stop signal of the controller PCB.
controller cooling fan has
been detected
continuously for 16 sec.
The fixing heat discharge
fan rotation is faulty.
E805- The fan stop signal has
PCB. Replace the fixing heat discharge fan. Replace the
0002 been detected for 5 sec or
DC controller PCB.
more after the fixing heat
discharge fan has gone on.
The drum fan rotation is
faulty.
PCB. Replace the drum fan. Replace the DC controller
PCB.
more after the drum fan
has gone on.
The pre-transfer charging
assembly fan rotation is
faulty.
PCB. Replace the pre-transfer charging assembly fan.
more after the pre-transfer
charging assembly fan has
gone on.ulty.
An HP detection error has
occurred in relation to the Disconnect and then connect J508, J552, and J553 of the
fixing inlet sensor (fixing DC controller PCB. Disconnect and then connect J4001
E840- wrap jam detection). and J4002 of the fixing inlet sensor ascent/descent motor
0000 The home position is not driver PCB; as necessary, replace the fixing inlet sensor
detected when he sensor ascent/ descent motor. Replace the fixing inlet sensor
is moved up/down (i.e., the ascent/descent motor driver PCB.
sensor has not gone on).
An HP detection error has
occurred in relation to the Disconnect and then connect J508, J552, and J553 of the
fixing inlet sensor (fixing DC controller PCB. Disconnect and then connect J4001
E840- wrap jam detection). and J4002 of the fixing inlet sensor ascent/descent motor
0001 The home position is not driver PCB; as necessary, replace the fixing inlet sensor
detected when the sensor ascent/ descent motor. Replace the fixing inlet sensor
is moved up/down (i.e., the ascent/descent motor driver PCB.
sensor has not gone off).
352
There is a fault in the

Remove paper lint form the surface of the double-feeding
double-feeding detection
sensor (reception). Remount the double-feeding sensor
unit.
(transmission, reception). Disconnect and then connect
E850- The double-feeding sensor
J509 and J550 of the DC controller PCB. Replace the
(reception) fails to attain an
double-feeding sensor (transmission, reception). Replace
ultrasonic signal of a
the double-feeding sensor PCB (transmission, reception).
specific level.

Code Description
The main thermistor (TH1) has poor contact or an open circuit. The thermal switch
(TP1) has an open circuit. The fixing heater has an open circuit. The AC driver is
E000- faulty. The DC controller PCB is faulty.
000 After the main power switch is turned on, the temperature detected by the main
thermistor does not reach 70°C.
The error must be reset in service mode (COPIER>FUNCTION> CLEAR>ERR).
The main thermistor (TH1) has a short circuit. The sub thermistor (TH2) has detected
overheating. The AC driver is faulty. The DC controller PCB is faulty.
E001-
The main thermistor or the sub thermistor has detected about 230°C or higher for 2
0001
sec.
E001- overheating. The AC driver is faulty. The DC controller PCB is faulty.
0002 The main thermistor has detected 230°C or higher (hard circuit detection).
overheating. The AC driver is faulty.
E001-
The DC controller PCB is faulty.The sub thermistor has detected about 236°C or
0003
higher.
(TP1) has an open circuit. The AC driver is faulty. The DC controller is faulty.
E002-
The temperature of the upper fixing roller does not reach 100°C within 2 min after it
0000
has exceeded 70°C.
(TP1) has an open circuit. The fixing heater has an open circuit. The AC driver is
0000 The temperature detected by the main thermistor is 70°C for 2 sec or more after it has
reached 100°C.
The AC driver has a short circuit. The DC controller PCB is faulty.
E004-
The AC driver is found to have a short circuit (hard circuit detection).
0000
353
The fixing web has been taken up. The fixing web length sensor (PS45) is faulty. The
DC controller PCB is faulty.
E005-
The length of fixing web that has been taken up is in excess of the specified length.
0000
After replacing the fixing web, be sure to reset the two web counters in service mode:
COPIER>COUNTER>MISC>FIX-WEB and COPIER> COUNTER>DRBL-1>FX-WEB
The main motor (M2) is faulty. The DC controller PCB is faulty.
E010-
The clock pulses do not arrive for 2 secs or more after the main motor drive signal
0000
(MMFG) has been generated.
The drum motor (M1) is faulty. The DC controller PCB is faulty.
E012-
The clock pulses do not arrive for 2 secs or more after the drum motor drive signal
0000
(DMFG) has been generated.
The waste toner feed screw is faulty. The water toner clock sensor (MSW2) is faulty.
E013- The DC controller PCB is faulty.
0000 The rotation of the waste toner feed screw goes out of order, and the switch (MSW2) is
pressed multiple times during a specific period of time.
The fixing motor (M19) is faulty. The DC controller PCB is faulty.
E014-
The motor clock signal is detected for 2 secs or more continuously after the fixing
0000
motor drive signal has been generated.
The hopper connector is left disconnected. The hopper motor (M9/M10) is faulty. The
E020-
toner sensor (TS1/TS2) is faulty. The DC controller PCB is faulty.
0000
During printing, the toner supply signal is '0' (absence of toner) for 2 mins.
The copy data controller or the remote diagnostic device is faulty. The Main controller
E032- PCB is faulty.
0001 Although once connected, the copy data controller or the remote diagnostic device has
become disconnected.
The laser shutter is faulty. The laser unit is faulty. The potential measurement PCB is
0001 As the result of potential control, the drum surface potential (VL2) of the white
background is about 200 V (generating solid black images).
The laser shutter is faulty. The laser unit is faulty. The potential measurement PCB is
0002 The primary charging output used for print output and the drum surface potential after
laser output has been made are about 200 V (generating solid black images).
The BD PCB is faulty. The laser unit is faulty. The laser driver PCB is faulty. The wiring
E100- is faulty (short circuit, open circuit). The DC controller PCB is faulty.
0001 In 100 msec after the laser drive signal has been generated, the BD signal is not
detected 50 times or more within 40 msecs.
The BD PCB is faulty. The laser unit is faulty. The laser driver PCB is faulty. The wiring
E100- is faulty (short circuit, open circuit). The DC controller PCB is faulty.
0002 While the laser is on, the BD signal cycle is found to be outside a specific range 10
times or more.
E110- The laser scanner motor (M15) is faulty. The wiring is faulty (short circuit, open circuit).
0001 The DC controller PCB is faulty
• After the laser scanner motor drive signal has been generated, the motor ready
signal (LMRDY*) does not arrive for 15 secs or more. (stop - full speed, half-speed -
full speed) • During the period of 'full speed ® half speed', the motor ready signal does
354
not arrive for 60 secs or more after the speed change signal has been generated. •
During the period of 'full speed rotation', the motor ready signal is not detected 50
times or more (t intervals of 100 msec).
Code Description
The controller cooling fan (FM4) is faulty. The wiring is faulty (short circuit, open
E121- circuit). The DC controller PCB is faulty.
0001 Although the controller cooling fan (FM4) is being driven, the clock signal (FM4CLK)
does not arrive for 5 secs or more.
The EEPROM on the DC controller PCB is faulty. The location of the EEPROM is
wrong. The DC controller PCB is faulty.
1abb: When data is written to the EEPROM, the data written and the data read do not
match. 2abb: When the ID read into the EEPROM and the ID into the ROM are
E196
compared, a mismatch is found. 3abb: When ID in the EEPROM and the ID in the
ROM are compared after the main power switch is turned on, a mismatch is found. a:
chip Nos. 0 through 5 (0: IC104, 1: IC105, 2: IC109, 3: IC110, 4: IC127, 5: IC130) bb:
chip faulty address (bit)
The scanner HP sensor (PS39) is faulty. The scanner motor (M3) is faulty. The reader
E202-
The scanner HP sensor does not turn off even when the scanner has been moved 40
0001
mm forward after the main power switch has been turned on or the Start key has been
pressed.
The scanner HP sensor (PS39) is faulty. The scanner motor (M3) is faulty. The reader
E202- controller PCB is faulty.
0002 The scanner HP sensor does not turn on even when the scanner has been moved 450
mm in reverse.
E204- The ADF controller PCB is faulty. The reader controller PCB is faulty.
0001 During printing, the image leading edge signal does not arrive from the ADF.
E220- The lamp inverter PCB is faulty. The reader controller PCB is faulty.
0001 The lamp inverter PCB is found to have a fault.
The scanning lamp (xenon tube) is faulty. The inverter PCB is faulty. The CCD/AP
E225-
PCB is faulty. The reader controller PCB is faulty.
0000
A specific signal level cannot be attained by CCD gain correction at power-on.
The scanning lamp (xenon tube) is faulty. The inverter PCB is faulty. The CCD/AP
E225- PCB is faulty. The reader controller PCB is faulty.
0002 The edge gain correction value changed more than a specific level compared with the
correction value used for the preceding sheet.
The main controller PCB. The DC controller PCB is faulty.
E240-
An error has occurred in the communication between the main controller PCB and the
0000
CPU of the DC controller PCB.
E240- The main controller PCB. The DC controller PCB is faulty.
010B An error occurred in the sequence during printing.
E243- The control panel CPU PCB is faulty. The main controller PCB is faulty.
0000 An error has occurred in communication between the CPU of the control panel CPU
355
PCB and the main controller PCB.

The EEPROM on the reader controller PCB is faulty. The reader controller PCB is
E248- faulty.
0001 The ID read into the EEPROM when the main power switch has been turned on and
the ID in the ROM do not match.
E248-
faulty.
0002
When data is written into EEPROM, the data written and the data read do not match.
E248- faulty.
0003 When data is written, the ID in the EEPROM and the ID in the ROM are found not to
match.
The CCD/AP PCB is faulty. The wiring is faulty (short circuit, open circuit). The reader
E302-
0001
During shading, the reader controller PCB does not end shading in 1 sec.
The CCD/AP PCB is faulty. The wiring is faulty (short circuit, open circuit). The reader
0002 In stream reading, the edge white accumulation (processing) does not end after a
period of 10 secs.
Main controller PCB, Hard disk drive
E315-
When a start command is seen to the encoder of the compression/ extension element
0007
of the main controller, an end interrupt does not occur after 4 sec.
Main controller PCB, Hard disk drive
E315-
When a start command is sent to the compression/extension element of the main
0010
controller at time of decoding, an end interrupt does not occur after 4 sec.
The cooling fan (FM1) is faulty. The ADF controller PCB is faulty.
E412-
While the cooling fan is being driven, the lock signal (FMLCK) arrives for 100 msec or
0001
more.
Code Description
The EEPROM is faulty. The ADF controller PCB is faulty.
E420-
When the host machine's power switch is turned on, the backup data of the EEPROM
0001
cannot be read or the data, if read, has an error.
E421- The EEPROM is faulty. The ADF controller PCB is faulty.
0001 Backup data cannot be written to the EEPROM or the data, if written, has an error.
The IPC communication has an error. The communication line has an open circuit.
The ADF controller PCB is faulty.
E422-
While the machine is in standby, the communication with the host machine has been
0001
interrupted for 5 secs or more. or, while the machine is in operation, the
communication with the host machine has been interrupted for 0.5 sec or more.
The finisher controller PCB is faulty. The DC controller PCB is faulty.
E500-
The communication between the host machine and the finisher has been interrupted;
0001
this error is detected by the host machine.
E503- The saddle stitcher controller PCB is faulty. The finisher controller PCB is faulty.
356
The communication between the saddle stitcher controller PCB and the finisher
0002
controller PCB has been interrupted.
The height sensor (PS1) is faulty. The finisher controller PCB is faulty.
E504-
Communication between the height sensor and the finisher controller PCB is not
0001
possible, or communication data has an error.
E504-
Communication between the height sensor and the finisher controller PCB is not
0002
possible for a specific period of time.
E504- The height sensor (PS1) is faulty. The finisher controller PCB is faulty.
0003 At time of power-on, the connector of the height sensor is found to be disconnected.
E504-
When the height sensor is being adjusted using the DIP switch, an error occurred
0004
during the adjustment.
The EEPROM is faulty. The finisher controller PCB is faulty. The puncher driver PCB
E505- is faulty.
0001 When the power switch is turned on, the check sum of the EEPROM on the finisher
controller PCB is found to have an error.
The EEPROM is faulty. The finisher controller PCB is faulty. The puncher driver PCB
E505- is faulty.
0002 When the power switch is turned on, the check sum of the EEPROM on the puncher
driver PCB is found to have an error.
The delivery motor clock sensor (PI10) is faulty. The delivery motor (M2) is faulty. The
E512- finisher controller PCB is faulty
0001 When operation starts, as many clocks as needed do not arrive from the delivery
motor clock sensor.
The delivery motor clock sensor (PI10) is faulty. The delivery motor (M2) is faulty. The
E512-
finisher controller PCB is faulty
0002
No clock pulse arrives while paper is being moved over a distance of 200 mm.
The alignment plate home position sensor (PI6) is faulty. The alignment motor (M3) is
E530- faulty. The finisher controller PCB is faulty.
0001 The alignment plate does not leave home position when the alignment motor has
been driven for 2 secs.
The alignment plate home position sensor (PI6) is faulty. The alignment motor (M3) is
0002 The alignment plate does not return to home position when the alignment motor has
The stapler home position detecting switch (MS7) is faulty. The stapler motor (M6) is
0001 The stapler does not leave home position when the stapler motor has been driven for
0.5 sec.
The stapler home position detecting switch (MS7) is faulty. The stapler motor (M6) is
0002 The stapler does not return to home position when the stapler motor has been driven
for 0.5 sec.
E532- The stapler shift home position sensor (PI7) is faulty. The stapler shift motor (M4) is
357
faulty. The finisher controller PCB is faulty.

0001 The stapler unit does not leave home position when the stapler shift motor has been
driven for 4 secs.
The stapler shift home position sensor (PI7) is faulty. The stapler shift motor (M4) is

Code Description
The swing motor clock sensor (PI20) is faulty. The swing guide open sensor (PI18) is
faulty. The safety area switch (MS3) is faulty. The swing guide closed detecting switch
E535-
2 (MS6) is faulty. The swing motor (M7) is faulty. The finisher controller PCB is faulty.
0001
The swing guide closed detecting switch 2 does not turn on when the swing motor
has been rotated CCW for 1 sec.
E535- faulty. The safety area switch (MS3) is faulty. The swing guide closed detecting switch
0002 2 (MS6) is faulty. The swing motor (M7) is faulty. The finisher controller PCB is faulty.
While the tray is moving up, the tray upper limit detection switch is found to be on.
faulty. The safety area switch (MS3) is faulty. The swing guide closed detecting switch
E535-
2 (MS6) is faulty. The swing motor (M7) is faulty. The finisher controller PCB is faulty.
0003
When the tray lift motor is driven, clock pulses do not arrive from the clock sensor 1/2
for 200 msecs.
The shutter open sensor (PI5) is faulty. The safety area detecting switch (MS3) is
faulty. The shutter closed detecting switch (MS4) is faulty. The No. 2 feed motor (M8)
E584-
is faulty. The finisher controller PCB is faulty.
0001
The shutter closed detecting switch does not turn on when the No. 2 feed motor has
been rotated CCW for 1 sec or more
E584-
0002
The shutter open sensor does not turn on when the No. 2 feed motor has been
rotated CCW for 1 sec.
E584-
0003
While the tray lift motor is in operation, the shutter closed detecting switch is found to
be off when the tray 1/2 is at OFF position of the safety area detecting switch.
The punch home position sensor (PI3P) is faulty. The punch motor (M1P) is faulty.
E590- The punch driver PCB is faulty.
0001 The puncher does not leave home position when the punch motor has been driven for
200 msecs.
The punch home position sensor (PI3P) is faulty. The punch motor (M1P) is faulty.
E590- The punch driver PCB is faulty.
0002 The puncher does not return to home position when the punch motor has been driven
for 200 msecs.
358
The horizontal registration home position sensor (PI1P) is faulty. The horizontal
E593- registration motor (M1P) is faulty. The punch driver PCB is faulty.
0001 The puncher does not leave home position when the horizontal registration motor has
The horizontal registration home position sensor (PI1P) is faulty. The horizontal
E593- registration motor (M1P) is faulty. The punch driver PCB is faulty.
0002 The puncher does not return to home position when the horizontal registration motor
has been driven for 4 secs.
The paper positioning plate home position sensor (PI7S) is faulty. The paper
E5F0- positioning plate motor (M4S) is faulty. The saddle stitcher controller PCB is faulty.
0001 The paper positioning plate home position sensor does not turn on when the paper
positioning plate motor has been driven for about 1.3 secs.
The paper positioning plate home position sensor (PI7S) is faulty. The paper
E5F0- positioning plate motor (M4S) is faulty. The saddle stitcher controller PCB is faulty.
0002 The paper positioning plate home position sensor does not turn off 1 sec after the
paper positioning plate motor has been driven for 1 sec.
The folding motor clock sensor (PI4S) is faulty. The paper folding home position
sensor (PI21S) is faulty. The folding motor (M2S) is faulty. The saddle stitcher
E5F1-
0001
The number of detection pulses of the folding motor clock sensor drops below a
specific value.
The folding motor clock sensor (PI4S) is faulty. The paper folding home position
sensor (PI21S) is faulty. The folding motor (M2S) is faulty. The saddle stitcher
E5F1-
359

Code Description
The stitch home position sensor (rear, MS5S) is faulty. The stitch motor (rear, M6S) is
E5F4- faulty. The saddle stitcher controller PCB is faulty.
0002 The stitch home position sensor (rear) does not turn on when the stitch motor (rear)
has been rotated CCW for 0.5 sec or more.
The stitch home position senor (front, MS7S) is faulty. The stitch motor (front, M7S) is
0001 The stitch home position sensor (front) does not turn off when the stitch motor (front)
has been rotated CW for 0.5 sec or more.
The stitch home position senor (front, MS7S) is faulty. The stitch motor (front, M7S) is
0002 The stitch home position sensor (front) does not turn on when the stitch motor (front)
has been rotated CCW for 0.5 sec or more.
The paper push-on plate motor clock sensor (PI1S) is faulty. The paper push-on plate
leading edge position sensor (PI15S) is faulty. The paper push-on plate home position
E5F6- sensor (PI14S) is faulty. The paper push-on plate motor (M8S) is faulty. The saddle
0001 stitcher controller PCB is faulty.
The paper push-on plate home position sensor does not turn on when the paper push-
on plate motor has been driven for 0.3 sec or more.
The paper push-on plate home position sensor does not turn off when the paper push-
on plate motor has been driven for 0.3 sec or more.
The paper push-on plate leading edge position sensor does not turn off when the
paper push-on plate motor has been driven for 0.3 sec or more.
The number of detection pulses of the paper push-on plate motor clock sensor drops
below a specific value.
The paper push-on plate leading edge sensor does not turn on when the paper push-
on plate motor has been driven for 0.3 sec or morere.
E5F8- The guide home position sensor (PI13S) is faulty. The paper push-on plate home
0001 position sensor (PI14S) is faulty. The paper push-on plate leading edge position
360
sensor (PI15S) is faulty. The saddle stitcher controller PCB is faulty.

The connector of the guide home position sensor is found to be disconnected.
The guide home position sensor (PI13S) is faulty. The paper push-on plate home
position sensor (PI14S) is faulty. The paper push-on plate leading edge position
E5F8-
0002
The connector of the paper home positioning plate home position sensor is found to
be disconnected.
The guide home position sensor (PI13S) is faulty. The paper push-on plate home
position sensor (PI14S) is faulty. The paper push-on plate leading edge position
E5F8-
0003
The connector of the paper push-on plate leading edge position sensor is found to be
discontented.
The inlet cover switch (MS1S) is faulty. The front cover switch (MS2S) is faulty. The
delivery cover switch (MS3S) is faulty. The saddle stitch controller PCB is faulty.
E5F9-
When the inlet cover, front cover, and the delivery cover are found to be closed, the
0001
inlet cover switch detects an open condition for 1 sec or more from the start of the
initial rotation of the host machine or the start of printing.
E5F9-
When the inlet cover, front cover, and delivery cover are found to be closed, the front
0002
cover switch detects an open condition for 1 sec or more after the start of the initial
rotation of the host machine or the start of printing.
E5F9-
When the inlet cover, front cover, and delivery cover are found to be closed, the
0003
delivery cover switch detects an open condition for 1 sec or more from the start of the
initial rotation of the host machine or the start of printing.
The wiring is faulty (short circuit, open circuit). The hard disk drive is faulty. The DC
E601- controller PCB is faulty. The main controller PCB is faulty.
0000 The main controller PCB has detected an error in control data while an image was
transmitted between the main controller PCB and the hard disk drive.
The wiring is faulty (short circuit, open circuit). The hard disk drive is faulty. The DC
E601- controller PCB is faulty. The main controller PCB is faulty.
0001 The main controller PCB has found an error in the control data in transfer of images
between main controller PCB and the DC controller PCB.
The wiring is faulty (short circuit, open circuit). The hard disk drive is faulty. The main
E602-
0001
A mount error was detected when the hard disk was started up from the boot ROM.
0002 A data read error (from the hard disk) was detected when the hard disk was started
from the boot ROM.
E602-
0003
A a sector error is found on the hard disk.
361
Code Description
E602-
0004
A an error is found in the read/write address for the hard disk.
The hard disk fan (FM7) is faulty. The wiring is faulty (short circuit, open circuit). The
E607- DC controller PCB is faulty.
0000 While the hard disk fan (FM7) is being driven, the clock signal (FM7CLK) does not
arrive for 5 secs or more.
The various printer board (accessories) are faulty. The main controller PCB is faulty.
E677-
An error has occurred in the communication between the various printer boards
0001
(accessories) and the main controller PCB.
The DC controller PCB is faulty. The reader controller PCB is faulty. The main
0001 When the main power is turned on, the IPC (IC5021) on the reader controller PCB
cannot be initialized.
0002 When the main power is turned on, the IPC (IC120) on the DC controller PCB cannot
be initialized.
0003 When the main power is turned on, the IPC (IC1003) on the main controller PCB
The connector is not connected properly. The remote diagnostic device PCB is faulty.
The copy data controller PCB is faulty. The ADF controller PCB is faulty. The ADF
E711-
controller PCB is faulty. The finisher controller PCB is faulty.
0001
Data has been written to the error register of the IPC (IC5021) on the reader controller
PCB four times or more within 1.5 secs.
E711-
0002
Data has been written to the error register of the IPC (IC120) on the DC controller
PCB four times or more within 2 secs.
E711-
0003
Data has been written to the error register of the IPC (IC1003) of the main controller
PCB four times or more within 2 secs.
The connector is not connected properly. The ADF 24-V power supply is faulty. The
E712- ADF controller PCB is faulty. The reader controller PCB is faulty.
0001 Communication does not resume in 3 secs after data has been written to the error
register of the communication IC (IPC) of the ADF controller PCB.
The connector is not connected properly. The ADF 24-V power supply is faulty. The
E712- ADF controller PCB is faulty. The reader controller PCB is faulty.
0002 The transmission bit is not enabled after a period of 10 sec at the sync register of the
IPC (IC5021) on the reader controller PCB.
362
The connector is not connected properly. The finisher accessories power supply PCB
E713-
is faulty. The finisher controller PCB is faulty. The DC controller PCB is faulty.
0000
The communications IC (IPC) on the finisher controller has gone out of order.
The wiring is faulty (short circuit, open circuit). The copy data controller or the remote
diagnostic device is faulty. The main controller PCB is faulty.
E717-
The copy data controller or the NE controller is out of order or an open circuit has
0001
been detected.
The wiring is faulty (short circuit, open circuit). The coin vendor is faulty. The main
E719-
The communication between the coin vendor and the main controller PCB has been
0001
interrupted.
The connector has poor contact. The reader controller PCB is faulty.
E732-
The main controller PCB has detected an error in the communication between the
0001
reader controller PCB and the main controller PCB.
E732- The connector has poor contact. The reader controller PCB is faulty.
9999 In a printer mode, a read unit is detected by the main controller PCB.
The connector has poor contact. The DC controller PCB is faulty.
E733-
The main controller PCB has detected an error in the communication between the DC
0001
controller PCB and the main controller PCB.
E740- The LAN card is faulty. The main controller PCB is faulty.
0001 An error is detected on the LAN card at power-on (with the card inserted).
0002 A MAC address is found to be faulty.
Code Description
0003 The LAN card register cannot be read.
E741- The PCI bus connection is not proper. The main controller PCB is faulty.
0000 An error has occurred in the PCI bus.
The connector has poor contact. The main controller PCB is faulty.
E743-
The reader controller PCB has detected an error in the communication between the
0000
main controller PCB and the reader controller PCB.
E744- The boot ROM and the firmware have a mismatch of model or type:
0001 at time of start-up, the language file and the main controller have a version mismatch
0002 at time of start-up, the language file is found to be too large.
0003 at time of start-up, the language file is absent.
0004 at time of start-up, the language file cannot be read.
363
1000 at time of start-up, the bottom ROM product name is found to be a mismatch
2000 at time of start-up, the serial number of the serial number PCB is an undefined code.
The wiring is faulty (short circuit, open circuit). The DC power supply fan (FM6) is
0000 While the DC power supply fan is being driven, the clock signal (FM6CLK) does not
The wiring is faulty (short circuit, open circuit). The feed fan (FM1) is faulty. The heat
E805- discharge fan (FM3) is faulty. The DC controller PCB is faulty.
0001 While the heat discharge fan is being driven, the clock signal (FM3CLK) does not
The wiring is faulty (short circuit, open circuit). The feed fan (FM1) is faulty. The heat
E805- discharge fan (FM3) is faulty. The DC controller PCB is faulty.
0002 While the feed fan is being driven, the clock signal (FM1CLK) does not arrive for 5
secs or more.
The wiring is faulty (short circuit, open circuit). The primary charging assembly
E824- cooling fan (FM2) is faulty. The DC controller PCB is faulty.
0000 While the primary charging assembly cooling fan is being driven, the clock signal
(FM2CLK) does not arrive for 5 secs or more. PCB.

1.Go through the following to clear the error:
CLEAR > ENGIN > ERRCLR; and then turn OFF
Fixing temperature abnormal rise
and then ON the power. 2.Check connection of
The temperature detected by the
E000- the Connectors (Thermistor Connector and AC
main thermistor does not rise to the
0001 Connector). 3.Replace the Fixing Main
specified value during startup
Thermistor (Film Unit). 4.Replace the Fixing
control.
Assembly. 5.Replace the DC Controller PCB
(PCB4).
Fixing unit temperature rise
detection
The reading of the main thermistor is
250 deg C or more continuously for
200 msec.
(PCB4).
detection
E001- CLEAR > ENGIN > ERRCLR; and then turn OFF
The hardware circuit detects
0001 and then ON the power. 2.Replace the DC
overheating of the main or sub
thermistor for 200 msec.
364

detection
The reading of the sub thermistor is
200 msec.
(PCB4).
Fixing unit temperature insufficient
rise 1.Go through the following to clear the error:
1.The reading of the main thermistor CLEAR > ENGIN > ERRCLR; and then turn OFF
is less than 115 deg C continuously and then ON the power. 2.Check connection of
E002- for 400 msec 1.3 sec after it has the Connectors (Thermistor Connector and AC
0000 indicated 100 deg C. 2.The reading Connector). 3.Replace the Fixing Main
of the main thermistor is less than Thermistor (Film Unit). 4.Replace the Fixing
150 deg C continuously for 400 Assembly. 5.Replace the DC Controller PCB
msec 1.3 sec after it has indicated (PCB4).
140 deg C.
Low fixing temperature detection
after standby
less than 140 deg C continuously for
400 msec or more.
(PCB4).
Thermistor disconnection detection
1.Check connection of the Connector (J214).
error
E004- 2.Replace the Film Unit. 3.Replace the Fixing
When disconnection is detected with
0000 Assembly. 4.Replace the DC Controller PCB
connector (J214) for 30 sec
(PCB4).
continuously.
Unstable rotation of the Main Motor
(M1)
E010- Detection is executed every 100 1.Replace the Main Motor (M1). 2.Replace the
0001 msec after the start of motor DC Controller PCB (PCB4).
rotation; however, the drive
detection signal is absent for 2 sec.
(M1)
E010- During motor rotation, detection is 1.Replace the Main Motor (M1). 2.Replace the
0002 executed every 100 msec; however, DC Controller PCB (PCB4).
the drive signal is absent 5 times in
sequence.
E014- Unstable rotation of the Fixing Motor 1.Replace the Fixing Motor (M2). 2.Replace the
0001 (M2) DC Controller PCB (PCB4).
Detection is executed every 100
msec after the start of motor
365

Unstable rotation of the Fixing Motor
(M2)
E014- During motor rotation, detection is 1.Replace the Fixing Motor (M2). 2.Replace the
sequence.
Error in Waste Toner Sensor (S17)
Warning when the sensor goes on
for 2000 consecutive sheets, and
E019- 1.Replace the Waste Toner Sensor (S17).
error when the sensor goes on for
0000 2.Replace the DC Controller PCB (PCB4).
100 consecutive sheets.
* Error occurs after the delivery if a
paper in passage exists.
The path between the sub hopper
and the developing assembly is
clogged with toner.
The Developing Assembly Toner
Sensor (TS1) detects the absence of
1.Check the rotation of hopper motor gear. (If
toner,while the Sub Hopper Toner
rotating, false detection by the sensor is doubted.
Sensor (TS2) detects the presence
Feed the toner to the developing unit in service
E020- of toner. With the Developing
mode: CLEAR>ENGIN>TNRINST.) 2.Replace
0000 Cylinder Clutch (CL3) turned on, the
the Developing Assembly Toner Sensor (TS1).
hopper feedscrew motor (M7) is
3.Replace the Sub Hopper Toner Sensor (TS2).
rotated for 1 sec intermittently 194
4.Replace the DC Controller PCB (PCB4).
times; still, theDeveloping Assembly
Toner Sensor (TS1) does not detect
the presence of toner.
The connector (J207) of Developing
Assembly Toner Sensor (TS1) is
disconnected.
E024- 2.Replace the Developing Assembly Toner
Sensor (TS1) connection detection
0000 Sensor (TS1). 3.Replace the DC Controller PCB
signal is absent for 100 msec 10
(PCB4).
times in sequence. * Error occurs
after the delivery if a paper in
passage exists.
E024- The Developing Assembly Toner 1.Check connection of the Connector (J207).
0001 Sensor (TS1) is disconnected 2.Correct the cable. 3.Replace the Developing
<At LOW SPEED> - The developing Assembly Toner Sensor (TS1).
assembly toner sensor (TS1) ON
counter is checked every 2.5
seconds, and the counter
increments 1 count every 25 times
when the sensor goes on, and 300
counts are reached.
366
<At HIGH SPEED> - The developing

counts are reached.

The connector (J207) of Sub Hopper
Toner Sensor (TS2) is disconnected.
The Sub Hopper Toner Sensor (TS2)
E025- 2.Replace the Sub Hopper Toner Sensor
connection detection signal is absent
0000 (TS2). 3.Replace the DC Controller PCB
for 100 msec 10 times in sequence.
(PCB4).
Failure of the Bottle Motor (M6)
The bottle motor (M6) is unlocked
E025- when it goes on for 12 consecutive 1.Replace the Bottle Motor (M6). 2.Replace
0001 times at 0.1 sec. intervals. the DC Controller PCB (PCB4).
Failure of the Scanner Motor (M21)
The Scanner Motor (M21) speed lock
signal does not indicate a locked state
1.Check the cable. 2.Replace the Laser
E110- a specific period of time after the
Scanner Unit. 3.Replace the DC Controller
0001 Scanner Motor (M21) has been
PCB (PCB4).
started.
* The same condition is detected after
the error retry is performed.
The speed lock signal indicates a
deviation 10 times in sequence at 1.Check the cable. 2.Replace the Laser
E110-
intervals of 100 msec after the signal Scanner Unit. 3.Replace the DC Controller
0002
has indicated a locked state. PCB (PCB4).
E110- Failure of the Scanner Motor (M21) 1.Check the cable. 2.Replace the Laser
0003 The scanner motor (M21) speed lock Scanner Unit. 3.Replace the DC Controller
signal does not indicate a locked state PCB (PCB4).
for 6.5 sec. after a switchover is made
from low to normal speed or for 8 sec.
after a switchover is made from normal
to low speed.
367

Error in EEPROM access
20 retries failed after error occurred
E196-
during communication with EEPROM. 1.Replace the DC Controller PCB (PCB4).
0000
Error in communication of Laser Driver
E197- PCB (PCB14)
0000 Communication error 1 with image
PCB (PCB4).
PCB
E197- PCB (PCB14)
PCB (PCB4).
PCB
There is an error in the detection of the
CIS home position.
cable(Relay PCB (PCB2)-Main Controller PCB
1.The attempt to detect the home
(PCB1) 64pin). 2.Replace the flexible cable.
E202- position fails when the CIS is moved
3.Replace the CIS HP sensor (S31).
0000 forward.
4.Replace the Scanner Motor (M31).
5.Replace the Relay PCB (PCB2). 6.Replace
position fails when the CIS is moved
the Main Controller PCB (PCB1).
back.
Error in controller communication
E240- The serial communication error such 1.Check the Connectors. 2.Replace the DC
0000 as parity error or overrun error is Controller PCB (PCB4).
constantly detected.
detected while printing.
E246- Writing to the counter PCB (FRAM)
0000 failed
E247- Mismatched checksum between the
0000 Flash Rom and the FRAM
Error in Zero Cross
Zero Cross failed to be detected for
E261- 500ms or more while the relay was 1.Check the Connectors. 2.Replace the DC
0000 ON. Controller PCB (PCB4).
E350-
SOFT-ID PCB error
0000

368
E354- Mismatched serial number for the

0000 SOFT-ID PCB
Mismatched serial number
E355-
between the SOFT-ID, the Flash
0000
Rom and the FRAM
E355-
System information error
0004
E355-
0005
Communication error 1.Check the cable. 2.Replace the Finisher
E500-
The communication with the host Controller PCB (PCB1). 3.Replace the DC
0000
machine is interrupted. Controller PCB.
EEPROM error
E505-
The checksum for the EEPROM 1.Replace the Finisher Controller PCB (PCB1).
0001
data has an error.
Shift Motor (M4) error
The shift roller does not leave the 1.Replace the Shift Roller HP Sensor (S2).
E520-
shift roller home position when the 2.Replace the Shift Motor (M4). 3.Replace the
0001
Shift Motor (M4) has been driven Finisher Controller PCB (PCB1).
for 1.2 seconds.
The shift roller does not return to 1.Replace the Shift Roller HP Sensor (S2).
E520-
the shift roller home position when 2.Replace the Shift Motor (M4). 3.Replace the
0002
the Shift Motor (M4) has been Finisher Controller PCB (PCB1).
driven for 1.2 seconds.
Stapler Motor (M10) error
The stapler does not leave the 1.Check the wiring between the Finisher Controller
E531-
staple home position when the PCB and Stapler. 2.Replace the Stapler. 3.Replace
8001
Staple Motor (M10) has been the Finisher Controller PCB (PCB1).
driven for 0.5 sec.
The stapler does not return to the 1.Check the wiring between the Finisher Controller
E531-
8002
Stapler Motor (M10) has been the Finisher Controller PCB (PCB1).
driven for 0.5 sec.
STP Move Motor (M1) error 1.Replace the Stapler Move HP Sensor (S10).
E532-
stapler move home position when PCB and the STP Move Motor. 3.Check the stapler
0001
the STP Move Motor (M1) has shift base. 4.Replace the STP Move Motor (M1).
been driven for 0.25 sec. 5.Replace the Finisher Controller PCB (PCB1).
E532-
0002
E540- Tray Lift Motor (M11) time out 1.Replace the Tray Lift Motor (M11). 2.Replace the
369
error
0001 The stack tray does not move Finisher Controller PCB (PCB1).
within a specified time period.
Tray Lift Motor (M11) closing
detect switch error 1.Replace the Stack Tray Clock Sensor (S13).
E540-
The FG input cannot be detected 2.Replace the Tray Lift Motor (M11). 3.Replace the
0005
when the Tray Lift Motor (M11) Finisher Controller PCB (PCB1).
has been driven for 0.1 second.
Additional Tray Lift Motor (M12)
E542- time out error 1.Replace the Additional Tray Lift Motor (M12).
0001 The stack tray does not move 2.Replace the Finisher Controller PCB (PCB1).

Additional Tray Lift Motor (M12) closing
1.Replace the Additional Tray Clock
detect switch error
E542- Sensor (S23). 2.Replace the Additional
The FG input cannot be detected when the
0005 Tray Lift Motor (M12). 3.Replace the
Additional Tray Lift Motor (M12) has been
Finisher Controller PCB (PCB1).
driven for 0.1 second.
Shift Roller Release Motor (M5) error
1.Replace the Shift Roller Release
The shift roller does not leave the shift roller
E567- Sensor (S3). 2.Replace the Shift Roller
release home position when the Shift Roller
0001 Release Motor (M5). 3.Replace the
Release Motor (M5) has been driven for 0.1
sec.
The shift roller does not return to the shift
roller release home position when the Shift
Roller Release Motor (M5) has been driven
for 0.06 sec.
Gripper Open/Close Motor (M7) error
1.Replace the Grip Arm Sensor (S13).
The gripper unit does not leave the gripper
E571- 2.Replace the Gripper Open/Close Motor
unit home position when the Gripper
0001 (M7). 3.Replace the Finisher Controller
Open/Close Motor (M7) has been driven for
PCB (PCB1).
0.25 seconds.
The gripper unit does not return to the
gripper unit home position when the
Gripper Open/Close Motor (M7) has been
PCB (PCB1).
Gripper Unit Move Motor (M2) error
1.Replace the Gripper Unit HP Sensor
E575- (S7). 2.Replace the Gripper Unit Move
unit home position when the Gripper Unit
0001 Motor (M2). 3.Replace the Finisher
Move Motor (M2) has been driven for 3.8
seconds.
E575- Gripper Unit Move Motor (M2) error 1.Replace the Gripper Unit HP Sensor
370

(S7). 2.Replace the Gripper Unit Move
Gripper Unit Move Motor (M2) has been
E602-
The built-in SD card is not detected
0001
E602-
Access to the built-in SD card failed
1105
Error in UFDI communication 1.Check and Replace the cable.
E711- The communication system error (such as 2.Replace the DC Controller PCB
0001 reception timeout or checksum error) (PCB4). 3.Replace the Finisher Controller
occurred. PCB.
Erroneous communication with finisher
1.Check the cable. 2.Replace the DC
E713- The communication does not restart by the
Controller PCB (PCB4). 3.Replace the
0000 error retry after the communication failure
Finisher Controller PCB.
with the finisher.
Erroneous communication with optional
cassette or 2-way unit
E716- Controller PCB (PCB4). 3.Replace the
After the presence of a cassette pedestal or
0000 Cassette Pedestal Driver PCB. 4.Replace
a 2-way unit has been detected, the
the 2-way unit driver PCB.
communication fails to be normal for 5 sec.
Failure of the communication with the 2-
1.Install the 2-way unit. 2.Check the
way unit
E716- cable. 3.Replace the DC Controller PCB
When the communication with the 2-way
0010 (PCB4). 4.Replace the 2-way unit driver
unit is faulty after detecting the connection
PCB.
with the finisher.
E719- Erroneous communication with New Card
0000 Reader (serial communication)
E719- Erroneous communication with Coin
0002 Vendor (serial communication)

E736- Erroneous communication between
0000 CCU and controller.
E744- Mismatched version between the
0001 language file and the Bootable
E744-
Oversized language file in HDD
0002
E744-
Language file reading error
0004
E804- Failure of the Power Supply Cooloing 1.Disconnect and then connect the connector
371
Fan (FAN6)
When lock signal is detected for 5 sec (J205) on the DC Controller PCB (PCB4).
while the Power Supply Cooloing Fan 2.Replace the Power Supply Cooloing Fan
0000
(FAN6) is stopped. (FAN6). 3.Replace the DC Controller PCB
* The same condition is detected after (PCB4).
Unstable rotation of the Power Supply
Cooloing Fan (FAN6) 1.Disconnect and then connect the connector
When lock signal failed to be detected (J205) on the DC Controller PCB (PCB4).
E804-
for 5 sec while the Power Supply 2.Replace the Power Supply Cooloing Fan
0001
Cooloing Fan (FAN6) is driven. (FAN6). 3.Replace the DC Controller PCB
Failure of the Exhaust Fan (Rear)
(FAN3)
1.Disconnect and then connect the connector
When lock signal is detected for 5 sec
E805- (J206) on the DC Controller PCB (PCB4).
while the Exhaust Fan (Rear) (FAN3)
0000 2.Replace the Exhaust Fan (Rear) (FAN3).
is stopped.
Unstable rotation of the Exhaust Fan
(Rear) (FAN3) or Finisher Fan 1 (M8)
or Finisher Fan 2 (M9)
1.When lock signal failed to be
detected for 5 sec while the Exhaust 1.Disconnect and then connect the connector
Fan (Rear) (FAN3) is driven. (J206) on the DC Controller PCB (PCB4).
E805- 2.When lock signal failed to be 2.Replace the Exhaust Fan (Rear) (FAN3).
0001 detected for 5 sec while the Finisher 3.Replace the Finisher Fan 1 (M8). 4.Replace
Fan 1 (M8) is driven. 3.When lock the Finisher Fan 2 (M9). 5.Replace the DC
signal failed to be detected for 5 sec Controller PCB (PCB4).
while the Finisher Fan 2 (M9) is
driven.
Failure of the Exhaust Fan (Front)
(FAN4)
while the Exhaust Fan (Front) (FAN4)
0002 2.Replace the Exhaust Fan (Front) (FAN4).
is stopped. * The same condition is
detected after the error retry is
performed.
(Front) (FAN4)
When lock signal failed to be detected
for 5 sec while the Exhaust Fan (Front)
(FAN4) is driven.
372

control.
(PCB4).
and then ON the power. 2. Check connection of
detection
0000 Connector). 3. Replace the Fixing Main
Thermistor (Film Unit). 4. Replace the Fixing
200 msec.
Assembly. 5. Replace the DC Controller PCB
(PCB4).
detection
0001 and then ON the power. 2. Replace the DC
and then ON the power. 2. Check connection of
detection
0002 Connector). 3. Replace the Fixing Main
200 msec.
(PCB4).
is less than 115 deg C continuously and then ON the power. 2. Check connection of
0000 indicated 100 deg C. 2.The reading Connector). 3. Replace the Fixing Main
of the main thermistor is less than Thermistor (Film Unit). 4. Replace the Fixing
150 deg C continuously for 400 Assembly. 5. Replace the DC Controller PCB
msec 1.3 sec after it has indicated (PCB4).
140 deg C.
E003- Low fixing temperature detection 1. Go through the following to clear the error:
0000 after standby CLEAR > ENGIN > ERRCLR; and then turn OFF
The reading of the main thermistor is and then ON the power. 2. Check connection of
373
the Connectors (Thermistor Connector and AC

Connector). 3. Replace the Fixing Main
400 msec or more.
(PCB4).
1. Check connection of the Connector (J214). 2.
error
E004- Replace the Film Unit. 3. Replace the Fixing
0000 Assembly. 4. Replace the DC Controller PCB
(PCB4).
continuously.
(M1)
(M1)
sequence.
(M2)
E014- Detection is executed every 100 1.Replace the Fixing Motor (M2). 2.Replace the
(M2)
E014- During motor rotation, detection is 1.Replace the Fixing Motor (M2). 2.Replace the
sequence.
E020- The path between the sub hopper 1.Check the rotation of hopper motor gear. (If
0000 and the developing assembly is rotating, false detection by the sensor is doubted.
clogged with toner. Feed the toner to the developing unit in service
The Developing Assembly Toner mode: CLEAR>ENGIN>TNRINST.) 2.Replace
Sensor (TS1) detects the absence of the Developing Assembly Toner Sensor (TS1).
toner,while the Sub Hopper Toner 3.Replace the Sub Hopper Toner Sensor (TS2).
Sensor (TS2) detects the presence 4.Replace the DC Controller PCB (PCB4).
374
of toner. With the Developing

Cylinder Clutch (CL3) turned on, the
disconnected.
(PCB4).
passage exists.
Sensor (TS1) is disconnected
<At LOW SPEED> - The developing
E024- when the sensor goes on, and 300
2.Correct the cable. 3.Replace the Developing
0001 counts are reached.
Assembly Toner Sensor (TS1).
counts are reached.

The Sub Hopper Toner Sensor (TS2)
E025- 2.Replace the Sub Hopper Toner Sensor
connection detection signal is absent
0000 (TS2). 3.Replace the DC Controller PCB
for 100 msec 10 times in sequence.
(PCB4).
E025- Failure of the Bottle Motor (M6) 1.Replace the Bottle Motor (M6). 2.Replace
0001 The bottle motor (M6) is unlocked the DC Controller PCB (PCB4).
375
when it goes on for 12 consecutive

times at 0.1 sec. intervals.
E110- a specific period of time after the
0001 Scanner Motor (M21) has been
PCB (PCB4).
started.
E110-
intervals of 100 msec after the signal Scanner Unit. 3.Replace the DC Controller
0002
has indicated a locked state. PCB (PCB4).
The scanner motor (M21) speed lock
for 6.5 sec. after a switchover is made 1.Check the cable. 2.Replace the Laser
E110-
from low to normal speed or for 8 sec. Scanner Unit. 3.Replace the DC Controller
0003
after a switchover is made from normal PCB (PCB4).
to low speed.
E196-
during communication with EEPROM. 1.Replace the DC Controller PCB (PCB4).
0000
E197- PCB (PCB14)
PCB (PCB4).
PCB
E197- PCB (PCB14)
PCB (PCB4).
PCB
E202- There is an error in the detection of the 1.Disconnect and then connect the flexible
0000 CIS home position. cable(Relay PCB (PCB2)-Main Controller PCB
1.The attempt to detect the home (PCB1) 64pin). 2.Replace the flexible cable.
position fails when the CIS is moved 3.Replace the CIS HP sensor (S31).
forward. 4.Replace the Scanner Motor (M31).
2.The attempt to detect the home 5.Replace the Relay PCB (PCB2). 6.Replace
position fails when the CIS is moved the Main Controller PCB (PCB1).
376
back.
E246- Writing to the counter PCB (FRAM)
0000 failed
E247- Mismatched checksum between the
0000 Flash Rom and the FRAM
Error in Zero Cross
E350-
SOFT-ID PCB error
0000

E354- Mismatched serial number for the
0000 SOFT-ID PCB
Mismatched serial number
E355-
between the SOFT-ID, the Flash
0000
Rom and the FRAM
E355-
0004
E355-
0005
E500-
The communication with the host Controller PCB (PCB1). 3.Replace the DC
0000
machine is interrupted. Controller PCB.
EEPROM error
E505-
The checksum for the EEPROM 1.Replace the Finisher Controller PCB (PCB1).
0001
data has an error.
The shift roller does not leave the 1.Replace the Shift Roller HP Sensor (S2).
E520-
shift roller home position when the 2.Replace the Shift Motor (M4). 3.Replace the
0001
Shift Motor (M4) has been driven Finisher Controller PCB (PCB1).
for 1.2 seconds.
377

The shift roller does not return to 1.Replace the Shift Roller HP Sensor (S2).
E520-
the shift roller home position when 2.Replace the Shift Motor (M4). 3.Replace the
0002
the Shift Motor (M4) has been Finisher Controller PCB (PCB1).
E531-
8001
Staple Motor (M10) has been the Finisher Controller PCB (PCB1).
driven for 0.5 sec.
E531-
8002
Stapler Motor (M10) has been the Finisher Controller PCB (PCB1).
driven for 0.5 sec.
E532-
0001
E532-
0002
Tray Lift Motor (M11) time out
E540- error 1.Replace the Tray Lift Motor (M11). 2.Replace the
detect switch error 1.Replace the Stack Tray Clock Sensor (S13).
E540-
The FG input cannot be detected 2.Replace the Tray Lift Motor (M11). 3.Replace the
0005
when the Tray Lift Motor (M11) Finisher Controller PCB (PCB1).
has been driven for 0.1 second.

Additional Tray Lift Motor (M12) closing
1.Replace the Additional Tray Clock
detect switch error
E542- Sensor (S23). 2.Replace the Additional
The FG input cannot be detected when the
0005 Tray Lift Motor (M12). 3.Replace the
Additional Tray Lift Motor (M12) has been
378

The shift roller does not leave the shift roller
release home position when the Shift Roller
Release Motor (M5) has been driven for 0.1
sec.
for 0.06 sec.
PCB (PCB1).
0.25 seconds.
PCB (PCB1).
seconds.
E602-
0001
E602-
1105
0001 reception timeout or checksum error) (PCB4). 3.Replace the Finisher
occurred. Controller PCB.
with the finisher.
E716- Erroneous communication with optional 1.Check the cable. 2.Replace the DC
0000 cassette or 2-way unit Controller PCB (PCB4). 3.Replace the
After the presence of a cassette pedestal or Cassette Pedestal Driver PCB.
a 2-way unit has been detected, the 4.Replace the 2-way unit driver PCB.
379

way unit
E716- cable. 3.Replace the DC Controller PCB
When the communication with the 2-way
0010 (PCB4). 4.Replace the 2-way unit driver
PCB.
with the finisher.

E744-
0002
E744-
0004
Failure of the Power Supply Cooloing
Fan (FAN6) 1.Disconnect and then connect the connector
When lock signal is detected for 5 sec (J205) on the DC Controller PCB (PCB4).
E804-
while the Power Supply Cooloing Fan 2.Replace the Power Supply Cooloing Fan
0000
(FAN6) is stopped. (FAN6). 3.Replace the DC Controller PCB
E804-
0001
(FAN3)
is stopped.
380

detected for 5 sec while the Exhaust 1.Disconnect and then connect the connector
Fan (Rear) (FAN3) is driven. (J206) on the DC Controller PCB (PCB4).
E805- 2.When lock signal failed to be 2.Replace the Exhaust Fan (Rear) (FAN3).
0001 detected for 5 sec while the Finisher 3.Replace the Finisher Fan 1 (M8). 4.Replace
driven.
(FAN4)
performed.
(Front) (FAN4)
for 5 sec while the Exhaust Fan (Front)
(FAN4) is driven.

E744-
0002
E744-
0004
E804- Failure of the Power Supply Cooloing 1.Disconnect and then connect the connector
0000 Fan (FAN6) (J205) on the DC Controller PCB (PCB4).
When lock signal is detected for 5 sec 2.Replace the Power Supply Cooloing Fan
while the Power Supply Cooloing Fan (FAN6). 3.Replace the DC Controller PCB
(FAN6) is stopped. (PCB4).
381

E804-
0001
(FAN3)
1. Disconnect and then connect the connector
is stopped.
detected for 5 sec while the Exhaust 1. Disconnect and then connect the connector
Fan (Rear) (FAN3) is driven. (J206) on the DC Controller PCB (PCB4). 2.
E805- 2.When lock signal failed to be Replace the Exhaust Fan (Rear) (FAN3). 3.
0001 detected for 5 sec while the Finisher Replace the Finisher Fan 1 (M8). 4. Replace
Fan 1 (M8) is driven. 3.When lock the Finisher Fan 2 (M9). 5. Replace the DC
driven.
(FAN4)
E805- (J206) on the DC Controller PCB (PCB4). 2.
0002 Replace the Exhaust Fan (Front) (FAN4). 3.
performed.
(Front) (FAN4)
E805- (J206) on the DC Controller PCB (PCB4). 2.
for 5 sec while the Exhaust Fan
0003 Replace the Exhaust Fan (Front) (FAN4). 3.
(Front) (FAN4) is driven.

382

Startup error
- Check the fixing film connector. - Replace
E000- The temperature detected by the main or
the fixing film unit. - Replace the DC
0000 sub thermistor does not rise to the
controller PCB.
specified value during startup control.
Abnormally high temperature (detected
by main thermistor) - Check the connector of the fixing film unit.
E001-
The main thermistor detected an - Replace the fixing film unit. - Replace the
0000
abnormally high temperature (240 deg C) DC controller PCB.
during temperature control.
by sub thermistor) - Check the connector of the fixing film unit.
E001-
The sub thermistor detected an - Replace the fixing film unit. - Replace the
0001
Low temperature during temperature
- Check the connector of the fixing film unit.
E002- control.
- Replace the fixing film unit. - Replace the
0000 The target temperature is not reached
DC controller PCB.
Abnormally low temperature (detected by
main thermistor)
E003- After the temperature detected by the
0000 main thermistor has reached the
DC controller PCB.
specified value, it does not reach the
specified value during initial rotation.
sub thermistor)
E003- After the temperature detected by the sub
0001 thermistor has reached the specified
DC controller PCB.
value, it does not reach the specified
value during initial rotation.
- Check the connector of the fixing film
E007- Fixing film sensor failure
sensor. - Replace the fixing film sensor. -
0000 The fixing film sensor is faulty.
- Check the connector of the main motor. -
E010- Main motor failure
Replace the main motor. - Replace the DC
0000 The main motor is faulty.
controller PCB.
E019- Waste toner full detection
Replace the drum unit.
0001 The waste toner full state was detected.
Waster toner full detection sensor is
faulty. - Check the connector of the waster toner
E019-
The waste toner full state was detected full sensor. - Replace the waste toner full
0002
continuously for five or more seconds sensor. - Replace the DC controller PCB.
while the main motor was turning.
E052- Erroneous connection to duplex unit - Check the connectors of the duplex unit
0000 Disconnection of the duplex unit was and DC controller PCB. - Replace the
383
detected after power-on, detection of

duplex controller PCB. - Replace the DC
normal connection to the duplex unit, and
controller PCB.
start of communication
- Check the connector of the BD detection
E100- BD detection PCB failure
PCB. - Replace the laser scanner unit. -
0000 The BD detection PCB is faulty
Image processor PCB failure - Putting the switch on/off of the power
E196-
Error on writing and readout ROM of supply. - Replace the image processor
0001
image processor PCB (mainn ROM). PCB.
E196-
0002
image processor PCB (option ROM). PCB.
- Check the connectors of the DC controller
Printer engine communication error
PCB and image processor PCB. - Replace
E197- Erroneous communication between the
the DC controller PCB for normal
0000 DC controller PCB and image processor
connection. - Replace the image processor
PCB was detected.
PCB.

- Check the connectors of the finisher
Finisher communication error
controller PCB and DC controller PCB for
E500- Data communication could not be
normal connection. - Replace the finisher
0001 performed normally. It has been retried
controller PCB. - Replace the DC controller
three times in vain.
PCB.
- Offset motor or finisher controller PCB
- Check the connector of the offset HP
failure
sensor. - Check the connector of the offset
E520- - Offset HP sensor failure The offset motor
motor. - Replace the offset HP sensor. -
0001 was driven for 1000 ms in the HP sensor
Replace the offset motor. - Replace the
approach direction, but the offset HP
sensor did not turn on.
failure
escape direction, but the offset HP sensor
did not turn off.
- Staple unit failure
- Staple HP sensor failure - Check the connector of the staple unit. -
E531-
- Finisher controller PCB failure The staple Replace the staple unit. - Replace the
0001
home position was not left when 400 ms finisher controller PCB.
have lapsed since start of staple operation.
E531- - Staple unit failure - Check the connector of the staple unit. -
0002 - Staple HP sensor failure - Finisher Replace the staple unit. - Replace the
controller PCB failure The staple home finisher controller PCB.
position had been left once, but it was not
384
reached again when 400 ms have lapsed

since start of staple operation. In addition,
the staple home position could not be
reached by performing reverse operation
for 400 ms.
- Check the connector of the standard tray
Standard tray shift motor or finisher
HP sensor. - Check the connector of the
controller PCB failure
standard tray clock sensor. - Check the
- Standard tray HP sensor failure -
E540- connector of the standard tray shift motor.
Standard tray clock sensor failure -
0001 - Replace the standard tray HP sensor. -
Standard tray shift motor load failure The
Replace the standard tray clock sensor. -
standard tray was moved but the paper
Replace the standard tray shift motor. -
surface was not detected.
Replace the finisher controller PCB.
- Standard tray shift motor or finisher
Standard tray shift motor load failure
Cannot move (to the pickup position)
within the specified time.
standard tray was operated, but it did not
reach the sensor within 300 ms
- Standard tray shift motor or finisher - Check the connector of the standard tray
controller PCB failure HP sensor. - Check the connector of the
- Standard tray HP sensor failure - standard tray clock sensor. - Check the
E540- Standard tray clock sensor failure - connector of the standard tray shift motor.
0005 Standard tray shift motor load failure The - Replace the standard tray HP sensor. -
encoder clock signal was not detected two Replace the standard tray clock sensor. -
or more times when the standard tray was Replace the standard tray shift motor. -
operated for 300 ms. Replace the finisher controller PCB.
- Check the connector of the optional tray
- Optional tray motor or finisher controller
PCB failure
optional tray clock sensor. - Check the
- Optional tray HP sensor failure - Optional
E542- connector of the optional tray shift motor. -
tray clock sensor failure - Optional tray
0001 Replace the optional tray HP sensor. -
shift motor load failure The optional tray
Replace the optional tray clock sensor. -
was operated, but the paper surface was
Replace the optional tray shift motor. -
not detected.
E542- - Optional tray motor or finisher controller - Check the connector of the optional tray
0002 PCB failure HP sensor. - Check the connector of the
- Optional tray HP sensor failure - Optional optional tray clock sensor. - Check the
385
connector of the optional tray shift motor. -

Replace the optional tray HP sensor. -
shift motor load failure Cannot move (to
the pickup position) within the specified
time.
PCB failure
was moved upward, but it did not reach the
HP sensor within 3000 ms.
- Optional tray motor or finisher controller - Check the connector of the optional tray
PCB failure HP sensor. - Check the connector of the
E542- tray clock sensor failure - Optional tray connector of the optional tray shift motor. -
0005 shift motor load failure The encoder clock Replace the optional tray HP sensor. -
signal was not detected two or more times Replace the optional tray clock sensor. -
when the optional tray was operated for Replace the optional tray shift motor. -
300 ms. Replace the finisher controller PCB.
- Stack delivery motor or finisher controller
- Check the connector of the stack delivery
PCB failure
- Stack delivery HP sensor failure The
E575- stack delivery motor. - Check the
stack delivery motor was driven for 2000
0001 connector of the stack delivery HP sensor.
ms in the stack delivery direction (HP
- Replace the stack delivery motor. -
sensor approach direction), but the stack
delivery HP sensor did not turn on.
PCB failure
ms in the HP sensor escape direction, but
the stack delivery HP sensor did not turn
off.

Shutter drive motor or finisher controller
- Check the connector of the shutter open
PCB failure
sensor. - Check the connector of the
- Shutter open detection sensor failure -
shutter clutch. - Check the connector of
E584- Shutter clutch failure The shutter open
the shutter motor. - Replace the shutter
0001 sensor did not turn on when 1000 ms have
open sensor. - Replace the shutter clutch.
lapsed since the shutter unit had performed
- Replace the shutter drive motor. -
open operation, resulting in incomplete
open operation.
E584- - Shutter drive motor or finisher controller - Check the connector of the shutter open
386
PCB failure
Shutter clutch failure The shutter open
0002 sensor did not turn off when 1000 ms have
close operation, resulting in incomplete
close operation.
- Check the connectors of the optional
cassette
cassette PCB and DC controller PCB. -
E716- Disconnection of the optional cassette was
Replace the optional cassette PCB for
0000 detected after power-on, detection of
normal connection. - Replace the DC
normal connection to the optional cassette,
controller PCB.
and start of communication.
Erroneous communication with card reader
(serial communication)
- Disconnection from the card reader has
- Check the connectors of the card reader
been detected since communication started
E719- and image processor PCB. - Replace the
after confirmation of normal connection to
0000 card reader for normal connection. -
the card reader (after power-on) - A serial
Replace the image processor PCB.
communication error has occurred. (The
serial communication error cannot be
recovered.)
Erroneous communication with coin vendor
(serial communication) - Check the connection between the
- Disconnection from the coin vendor has image processor PCB and serial PCB. -
been detected since communication started Check the connectors of the serial PCB
E719-
after confirmation of normal connection to and coin vendor for normal connection. -
0002
the coin vendor (after power-on). - A serial Replace the serial PCB. - Check the coin
communication error has occurred. (The vendor. - Replace the image processor
serial communication error cannot be PCB.
recovered.)
- Check the connectors of the DC
controller PCB and image processor PCB
Erroneous communication between
for normal connection. - Check the power
E733- controller and printer
supply of the printer (Check whether
0000 Cannot communicate with the printer at
initialization is performed at startup). -
startup.
Replace the DC controller PCB or image
processor PCB.
- Check the connectors of the image
E736- CCU communication error processor PCB and modem. - Replace
0000 The installed modem PCB is incompatible. the modem PCB. - Replace the image
processor PCB.
E739- processor PCB and LAN PCB for normal
controller and network board
0000 connection. - Replace the LAN PCB. -
The installed network board is incompatible.
E744- Language file/boot ROM/USB memory error Download a language file of the correct
0001 The language file version does not match version.
387
Bootable.
Language file/boot ROM/USB memory error
E744- Download a language file of the correct
The language file is longer than the
0002 version.
permitted size.
The language file version does not match
0003 version.
Bootable.
0004 Language file read error version.
E805- Fan failure - Check the fan connector. - Replace the
0000 The fan is faulty. fan. - Replace the DC controller PCB.
Fixing drive circuit failure unit. - Replace the fixing film unit. -
E808-
- The heater does not turn on. - A fixing Replace the fixing drive motor. - Replace
0000
drive motor failure was detected. the DC controller PCB. - Replace the
power supply PCB.

PCB failure
open operation.
- Shutter drive motor or finisher controller
PCB failure
close operation.
cassette
controller PCB.
E719- Erroneous communication with card reader - Check the connectors of the card reader
0000 (serial communication) and image processor PCB. - Replace the
- Disconnection from the card reader has card reader for normal connection. -
been detected since communication started Replace the image processor PCB.
388
the card reader (after power-on) - A serial

communication error has occurred. (The
recovered.)
E719-
0002
recovered.)
startup.
processor PCB.
processor PCB.
0001 version.
Bootable.
The language file is longer than the
0002 version.
permitted size.
0003 version.
Bootable.
0004 Language file read error version.
E808-
- The heater does not turn on. - A fixing Replace the fixing drive motor. - Replace
0000
drive motor failure was detected. the DC controller PCB. - Replace the
power supply PCB.
389
Canon iR3035 Trouble Error Codes

The temperature of the fixing assembly is
abnormally high.
While startup control is under way, the
reading of the main thermistor is less than
30 deg C continuously for 200 msec or
more 1 sec after the start of power supply.
While startup control is under way, the Reset the condition in service mode:
E000- reading of the main thermistor is less than COPIER>FUNCTION>CLEAR> ERR.
0001 70 deg C continuously for 200 msec or Replace the main thermistor. Replace the
more 2 sec after the start of power supply. DC controller PCB.
120 deg C continuously for 200 msec 6 sec
after the start of power supply. The startup
control does not end 30 sec after the start of
power supply.
The temperature of the fixing assembly is Reset the condition in service mode:
E001- abnormally high. COPIER>FUNCTION>CLEAR> ERR.
0000 The reading of the main thermistor is 250 Replace the main thermistor. Replace the
deg C or more continuously for 200 msec. DC controller PCB.
Reset the condition in service mode:
E001- abnormally high.
COPIER>FUNCTION>CLEAR> ERR.
0001 The hardware circuit detects overheating of
the main or sub thermistor for 200 msec.
0002 The reading of the sub thermistor is 295 deg Replace the sub thermistor. Replace the
C or more continuously for 200 msec. DC controller PCB.
The rise in temperature of the fixing
assembly is faulty
reading of the main thermistor is less than Reset the condition in service mode:
E002- 115 deg C continuously for 400 msec 1.3 COPIER>FUNCTION>CLEAR> ERR.
0000 sec after it has indicated 100 deg C. While Replace the main thermistor. Replace the
startup control is under way, the reading of DC controller PCB.
the main thermistor is less than 150 deg C
continuously for 400 msec 1.3 sec after it
has indicated 140 deg C.
E003- The fixing temperature is too low after a Reset the condition in service mode:
0000 standby state. COPIER>FUNCTION>CLEAR> ERR.
While regular temperature control is under Replace the main thermistor. Replace the
way, the reading of the main thermistor is DC controller PCB.
390
less than 140 deg C continuously for 400

msec or more.
The rotation of the fixing film is faulty.
While the fixing motor is rotating, the marker
E007- COPIER>FUNCTION>CLEAR> ERR.
signal is not detected for 6 sec with the
0000 Replace the main thermistor. Replace the
reading of the main thermistor indicating
DC controller PCB.
100 deg C or more.
The rotation of the main motor is faulty.
E010- Detection is executed every 100 msec after Replace the main motor. Replace the DC
0001 the start of motor rotation; however, the controller PCB.
drive detection signal is absent for 2 sec.
E010- During motor rotation, detection is executed Replace the main motor. Replace the DC
0002 every 100 msec; however, the drive signal is controller PCB.
absent 5 times in sequence.
The rotation of the fixing motor is faulty.
E014- Detection is executed every 100 msec after Replace the fixing motor. Replace the DC
drive detection signal is absent for 2 sec
E014- During motor rotation, detection is executed Replace the fixing motor. Replace the DC
The waste toner case is full, or the waste
toner case full sensor is faulty
When the waste toner case is identified as
E019- Replace the waste toner sensor. Replace
being full for 2000 prints continuously, an
0000 the DC controller PCB.
alert is issued; thereafter, the case is
identified as being full continuously for 100
prints
The path between the sub hopper and the
developing assembly is clogged with toner.
The developing assembly toner sensor
detects the absence of toner, while the sub
Replace the developing assembly toner
E020- hopper toner sensor detects the presence of
sensor. Replace the sub hopper toner
0000 toner. With the developing clutch turned on,
sensor. Replace the DC control PCB.
the hopper feedscrew motor is rotated for 1
sec intermittently 194 times; still, the
developing assembly toner sensor does not
detect the presence of toner.
The developing assembly connector is
E024- disconnected.
sensor. Connect the connector. Replace
0000 The connection detection signal is absent
continuously for 100 msec.
E025- The hopper motor or the bottle motor is
0000 faulty.
The sub hopper toner sensor connection
391
detection signal is absent for 100 msec 10

times in sequence.

The hopper motor or the bottle motor is faulty.
While the hopper motor is rotating, the motor error
Replace the hopper motor.
E025- lock signal is detected continuously 4 times every 56
Replace the bottle motor.
0001 msec. Or, while the bottle motor is rotating, the
motor error lock signal is detected 22 times in
sequence every 10 msec.
The NE controller counter malfunctions.
E032- check the cable for an open
An open circuit is detected for the count pulse
0001 circuit; then, turn the main power
signal.
back on.
The voltage of the power supply is faulty (high-
Turn off and then back on the
E064- voltage error).
main power. Replace the
0001 The value read from the EEPORM is outside a
EEPROM.
specific range.
voltage error).
Replace the high-voltage power
E064- While output is being generated, the AD value of the
supply. Replace the DC
0002 primary DC voltage is 230 (DEC) or more for 100
controller PCB.
msec 2 times in sequence. (However, after output, it
is not detected for 100 msec.)
voltage error).
0003 developing DC voltage is 224 (DEC) or more for 10
controller PCB.
voltage error).
supply. Replace the controller
0004 transfer output current is 205 (DEC) or more for 100
PCB.
voltage error).
0005 transfer output voltage is 0 (DEC) for 100 msec 2
controller PCB.
times in sequence. (However, after output, it is not
detected for 100 msec.)
E100- The BD interval is outside a specific range. Replace the laser unit. Replace
0001 After the machine has become ready for image the DC controller PCB. Check
formation (i.e., the scanner motor is ready for the wiring.
operation, and the laser has been turned on), an
392
error has occurred 50 times or more (BD error).

The scanner motor is faulty.
Replace the laser unit. Replace
E110- The scanner motor speed lock signal does not
the DC controller PCB. Check
0001 indicate a locked state a specific period of time after
the wiring.
the scanner motor has been started.
E110- The speed lock signal indicates a deviation 10 times
0002 in sequence at intervals of 10 msec after the signal
the wiring.
has indicated a locked state.
With the image clock switched over, the scanner
E110- motor speed lock signal does not indicate a locked
0003 state 6.5 sec after a switchover is made from low to
the wiring.
normal speed or 8 sec after a switchover is made
from normal to low speed
There is an error in the communication with the high-
voltage power supply Replace the high-voltage power
E191-
The data transmission/reception does not end supply. Replace the DC
0000
normally 500 msec after the most recent controller PCB.
transmission/reception of data ended normally.
There is an error in the detection of the CIS home
harness connector. Replace the
E202- position.
following as necessary: scanner
0001 The attempt to detect the home position fails when
home position sensor, scanner
the CIS is moved forward
motor, reader controller PCB.
E202- position.
the CIS is moved back.
The light intensity of the CIS is faulty. flexible cable. Replace the
E225-
During shading operation, the intensity is below a following as necessary: flexible
0001
specific level. cable, CIS, reader controller
PCB.

The light intensity of the CIS is faulty. Disconnect and then connect the flexible
E225-
During DF stream reading, the sheet-to- cable. Replace the following as necessary:
0002
sheet light intensity is faulty. flexible cable, CIS, reader controller PCB.
Disconnect and then connect the power
E227- The reader unit power supply is faulty.
supply harness connector. Replace the power
0001 At time of power-on, the 24-V port is off.
supply.
E227- The reader unit power supply is faulty. Disconnect and then connect the power
0002 At the start of a job, the 24-V port is off. supply harness connector. Replace the power
393
supply.
0003 At the end of a job, the 24-V port is off.
supply.
The reader unit power supply is faulty.
E227- Disconnect and then connect the power
When a load is being driven, the 24-V
0004 supply harness. Replace the power supply.
port is off.
The backup memory is faulty.
1. Check the presence/absence of a backup
[Cause] A check error has occurred on
E248- SRAM PCB. 2. Disconnect and then connect
the backup SRAM board. [Location]
0000 the backup SRAM PCB. 3. Replace the
bottom ROM [Timing of Detection] once
backup SRAM PCB with a new one.
when the boot ROM is started up
E248- The backup memory is faulty.
0001 An error has occurred at power-on.
E248-
An error has occurred during a write Replace the reader controller PCB.
0002
operation.
E248-
An error has occurred during a read Replace the reader controller PCB.
0003
operation following a write operation.
The zero-cross signal is faulty.
E261- When the relay is on, the zero-cross Replace the AC driver PCB. Replace the DC
0000 signal is not detected for 500 msec or controller PCB.
more.
E315- There is an error in image data.
Turn off and then back on the power.
0007 There is an error in JBIG encoding.
000d There is an error in JBIG decoding.
E400- DF communication error
0001 Check sum error
Replace the reader control PCB. Replace the
0002 Reception status error
ADF control PCB.
Replace the reader controlled PCB. Replace
0003 Reception interrupt error

E490- Wrong DF Install an ADF that is compatible with the
0001 The installed DF is not of a supported type. machine.
E500- Finisher communication error Replace the finisher controller PCB.
0001 Data communication could not be Replace the DC controller PCB.
394
performed normally. It has been retried

E503- fault in communicatio n with the finisher
0001 (Finisher-Q3/ Q4)
E503- fault in communicatio n between finisher
Replace the saddle controller PCB. Check
0002 and saddle unit
the cable.
E503- fault in communicatio n betweenf inisher
Replace the punch drive PCB. Check the
0003 and punch unit
cable.
Turn off the main power. Check the wiring
fault in the backup memory of the finisher of the DC controller PCB and the finisher
E505-
(common among all finishers) controller, and check the fuse of the 24-V
0001
fault in the data stored in backup memory power supply. Thereafter, turn the main
power back on.
fault in the backup memory of the finisher
E505- Replace the punch driver PCB. Replace
(common among all finishers)
0002 the finisher controller PCB.
fault in the EEPROM data of the punch unit
fault in stack delivery motor (Finisher-S1)
When the stack retaining spacer is Replace the finisher controller PCB.
E514-
returned to home position, the belt escape Replace the stack delivery motor. Check
0001
home position sensor does not go on the stack delivery drive mechanism.
within 1.5 sec.
fault in trailing edge assist motor (Finisher-
Q3/ Q4)
E514- Replace the finisher control PCB. Replace
The home position sensor does not go off
0001 the trailing edge assist motor.
even when the trailing edge assist motor
has rotated for a specific period of time.
fault in stack delivery motor (Finisher-
S1)When the stack retaining spacer is Replace the finisher controller PCB.
E514-
shifted from home position, the belt escape Replace the stack delivery motor. Check
0002
home position sensor does not go off the stack delivery drive mechanism.
within 1.5 sec.
Q3/ Q4)
even after the trailing edge assist motor
Gear change motor error (Finisher-Q3/ Q4)
E519- The home position sensor does not go off
Replace the gear change motor. Check
0001 even when the gear change motor has
the gear change mechanism.
rotated for a specific period of time.
E519- The home position sensor does not go on
395

Front alignment error (Finisher-Q3/ Q4)
Replace the front alignment motor. Check
the front aligning plate drive mechanism.
0001 even when the front alignment motor has
Check the front alignment home position
been rotated for a specific period of time.
sensor.
sensor.

Rear alignment error (Finisher-S1)
Replace the finisher controlled PCB. Replace
The home position sensor does not go
E530- the rear alignment motor. Check the rear
on within 2000 msec after the start of
8001 aligning plate drive mechanism. Check the
operation when the rear aligning plate is
rear alignment home position sensor.
shifted to home position.
off within 1000 msec after the start of
shifted from home position.
Stapler error (Finisher-Q3/Q4)
E531- The home position sensor does not go Replace the finisher controller PCB. Replace
0001 off even when the stapler motor has the stapler. Check the harness.
0002 on even when the stapler motor has the stapler. Check the harness.
Stapler error (Finisher-S1)
At time of staple jam recovery, the
E531- Replace the finisher controller PCB. Replace
home position sensor does not go on
8001 the stapler. Check the harness.
with 500 msec after the start of reverse
rotation of the stapler motor
8002 off within 500 msec after the stapler the stapler. Check the harness.
motor has been started.
Stapler shift error (Finisher-Q3/ Q4)
Replace the finisher controller PCB. Replace
E532- The home position sensor does not go
the stapler shift motor. Check the stapler shift
0001 off even after the stapler shift motor has
home position sensor. Check the harness.
E532- Stapler shift error (Finisher-Q3/ Q4) Replace the finisher controller PCB. Replace
0002 The home position sensor does not go the stapler shift motor. Check the stapler shift
396
on even when the stapler shift motor

Stapler shift error (Finisher-S1)
E532- The stapler slide home position sensor
8001 does not go on within 11 sec when the
stapler is shifted to home position.
8002 does not go off within 1.0 sec when the
stapler is shifted from home position.
Swing cam error (Finisher-S1)
The home position sensor does not go Replace the finisher controller PCB. Replace
E535-
off within 1000 msec after the start of the swing cam motor. Check the swing cam
0001
operation when the swing arm is shifted home position sensor. Check the harness.
from home position.
Swing cam error (Finisher-Q3/ Q4)
the swing cam motor. Check the swing cam
0001 off even when the swing motor has
E535-
off within 1.0 sec when the stack the swing cam motor. Check the swing cam
0002
delivery roller swing arm is moved from home position sensor. Check the harness.
home position.
0002 on even when the swing motor has
rotated for a specific period of time
Rear alignment error (Finisher-Q3/ Q4)
operation when the read aligning plate
is moved to home position.

Rear alignment error (Finisher-Q3/
Q4)
Replace the finisher controller PCB. Replace the
The home position sensor does not
E537- rear alignment motor. Check the rear aligning
go off within 1000 msec after the
0002 plate drive mechanism. Check the rear
start of operation when the rear
alignment home position sensor.
aligning plate is moved form home
position.
E537- Front alignment error (Finisher-S1) Replace the finisher controller PCB. Replace the
8001 The home position sensor does not front alignment motor. Check the front aligning
go on within 2.0 sec when the front plate drive mechanism. Check the front
397
aligning plate is moved to home

position.
Front alignment error (Finisher-S1)
The home position sensor dos not
E537- front alignment motor. Check the front aligning
go off within 1.0 sec when the front
8002 plate drive mechanism. Check the front
aligning plate is shifted from home
position.
Upper tray ascent/descent motor
Replace the No. 1 tray shift motor. Replace the
E540- error (Finisher -Q3/ Q4)
finisher controller PCB. Check the tray
0002 Upper tray ascent/descent motor
ascent/descent mechanism.
clock error
E540- Replace the No. 1 tray area sensor PCB.
error (Finisher -Q3/ Q4)
0003 Replace the finisher controller PCB.
Area error
E540- Check the No. 1 tray closed detecting switch.
Safety switch activation
Stack tray motor error (Finisher-S1) Replace the finisher controller PCB. Replace the
E540- The operation to detect the paper tray ascent/ descent motor. Check the stack tray
8002 surface of the stack tray does not drive mechanism. Check the paper surface
end within 1.0 sec. sensor.
Replace the finisher controller PCB. Check the
Stack tray motor error (Finisher-S1) stack tray upper limit sensor. Check the stack
E540-
An abnormal combination of sensor tray lower limit sensor. Check the stack tray
8003
states has been detected. upper paper surface sensor. Check the stack
tray lower paper surface sensor.
Lower tray ascent/descent motor
E542- error (Finisher-Q3/ Q4
0002 Lower tray ascent/descent motor
clock error
E542- Replace the No. 2 tray shift area sensor PCB.
error (Finisher-Q3/ Q4
Area error
Paddle error (Finisher-S1)
The paddle home position sensor Check the paddle motor. Check the paddle
E577-
does not go on within 1.5 sec when home position sensor. Replace the finisher
8001
the paddle is shifted to home controller PCB.
position.
E577-
does not go off within 1.0 sec when home position sensor. Replace the finisher
8002
the paddle is moved to home controller PCB.
position.
Shutter unit error (Finisher-Q3/ Q4) Check the stack edging motor. Check the open/
E584-
The shutter open sensor does not go close clutch. Check the shutter home position
0001
off (i.e., the shutter does not close). sensor. Replace the finisher controller PCB.
398
E584-
0002
on (i.e., the shutter does not open). sensor. Replace the finisher controller PCB.
Punch motor error
Check the punch motor. Check the punch motor
E590- The punching home position is not
clock sensor. Check the punch driver PCB.
0001 detected even when the puncher
motor has been driven for 20 msec.

Punch motor error
The punch home position sensor Check the punch motor. Check the punch motor
E590-
is not defected even after the clock sensor. Check the punch driver PCB.
0002
motor has stopped at time of Replace the finisher controller PCB.
punch motor initial operation.
Punch dust sensor error Check the waste paper case full sensor. Check the
E591-
Error in light-receiving voltage punch driver PCB. Replace the finisher controller
0001
while light is emitted PCB.
E591-
0002
while light is not emitted PCB.
Paper trailing edge sensor/
horizontal sensor error Check the paper trailing edge sensor. Check the
E592-
Error in light-receiving voltage horizontal registration sensor. Check the punch
0001
when light is emitted (trailing edge driver PCB. Replace the finisher controller PCB.
sensor)
paper trailing edge sensor/
registration sensor error Check the paper trailing edge sensor. Check the
E592-
0002
when light is not emitted (trailing drive PCB. Replace the finisher controller PCB.
edge sensor)
Power trailing edge sensor/
registration sensor Check the paper trailing edge sensor. Check the
E592-
0003
when light is emitted (horizontal driver PCB. Replace the finisher controller PCB.
registration sensor 1)
E592-
0004
when light is not emitted driver PCB. Replace the finisher controller PCB.
(horizontal registration sensor 1)
registration sensor error Check the paper training edge sensor. Check the
E592-
0005
399

E592-
0006
when light is not emitted driver PCB. Replace the finisher controller.
E592-
0007
E592-
0008
when light is not emitted drive PCB. Replace the finisher controller PCB
E592-
0009
E592-
000A
when light is not emitted drive PCB. Replace the finisher controller PCB.
Punch shift motor error Check the horizontal registration motor. Check the
E593- The light-receiving voltage home horizontal registration home position sensor.
0001 position sensor does not go off Check the punch driver PCB. Replace the finisher
when light is emitted. controller PCB. Check the punch shift mechanism.
0002 position sensor does not go on Check the punch driver PCB. Replace the finisher
when light is not emitted. controller PCB. Check the punch shift mechanism.

E5F- Saddle switch error Check the inlet cover switch.
0001 The inlet cover switch has been identified as Check the inlet cover sensor.
being open for 1 sec or more after the start of Check the front cover open/ closed
printing or the start of initial rotation with the sensor. Check the delivery cover
following sensors identifying their respective sensor. Replace the finisher
covers as being closed: - inlet cover sensor controller PCB.
(PI9S) - nt cover open/closed sensor (PI2S) -
delivery cover sensor (PI3S) Or, the front over
switch (MS2S) or the delivery cover switch
(MS3S) is open. Inlet cover switch (MS1S)/front
cover switch (MS2S)/ delivery cover switch
400
(MS3S) Check the inlet cover switch. Check the

inlet cover sensor. Check the front cover open/
closed sensor. Check the delivery cover sensor.
Replace the finisher controller
Saddle switch error
The front cover switch has been identified as
being open from the start of printing or the start of
initial rotation with the following sensors Check the front cover switch.
identifying their respective covers as being Check the inlet cover sensor.
E5F- closed. - inlet cover sensor (PI9S) - front cover Check the front cover open/ closed
0002 open/closed sensor (PI2S) - delivery cover sensor sensor. Check the delivery cover
(PI3S) - front cover switch (MS2S)/ delivery cover sensor. Replace the finisher
switch (MS3S) Check the front cover switch. controller PCB.
Check the inlet cover sensor. Check the front
cover open/ closed sensor. Check the delivery
cover sensor. Replace the finisher controller
Saddle switch error
The delivery cover switch has been identified as Check the delivery cover switch.
being open after the start of printing or the start of Check the inlet cover sensor.
initial rotation of the host machine with the Check the inlet cover sensor.
E5F-
following sensors identifying their respective Check the front cover open/closed
0003
covers as being closed: - inlet cover sensor sensor. Check the delivery cover
(PI9S) - front cover open/closed sensor (PI2S) - sensor. Replace the finisher
delivery cover sensor (PI3S) - delivery cover controller PCB.
switch (MS3S)
Saddle paper positioning plate error Check the paper positioning plate
The paper positioning plate home position sensor motor. Check the paper positioning
E5F0- does to go on when the paper positioning motor plate home position sensor.
0001 has been driven for 1.33 sec. Paper positioning Replace the finisher controller
plate motor (M4S)/paper positioning plate home PCB. Check the paper positioning
position sensor (P17S) plate drive mechanism.
E5F0- doest not go off when the paper positioning plate plate home position sensor.
0002 motor has been driven for 1 sec. Paper Replace the finisher controller
positioning plate motor (M4S)/paper positioning PCB. Check the paper positioning
plate home position sensor (P17S) plate drive mechanism.
Saddle paper folding error Check the paper folding motor.
The number of detection pulses of the paper Check the paper folding motor
E5F1-
folding motor clock sensor has dropped below a clock sensor. Replace the finisher
0001
specific value. Paper folding motor (M2S)/ paper controller PCB. Check the paper
folding motor clock sensor (P14S) folding plate drive mechanism.
Saddle paper folding error
Check the paper folding motor.
The state of the paper folding home position
Check the paper folding motor
E5F1- sensor doest not change when the paper folding
clock sensor. Replace the finisher
0002 motor has been driven for 3 sec. Paper folding
controller PCB. Check the paper
motor (M2S)/ paper folding motor clock sensor
folding plate drive mechanism.
(P14S
401
Saddle guide error Check the guide motor. Check the

The guide home position sensor does not go on guide home position sensor.
E5F2-
when the guide motor has been driven for 0.455 Replace the finisher controller
0001
sec. Guide motor (M3S)/guide home position PCB. Check the guide drive
sensor (PI13S) mechanism.
The guide home position sensor does not go off guide home position sensor.
E5F2-
when the guide motor has been driven for 1 sec. Replace the finisher controller
0002
Guide motor (M3S)/guide home position sensor PCB. Check the guide drive
(PI13S) mechanism.
Check the alignment motor. Check
The aligning plate home position sensor does not
the alignment home position
E5F3- go on when the alignment motor has been driven
sensor. Check the aligning plate
0001 for 0.5 sec. (at time of initialization, 1.67 sec.)
drive mechanism. Replace the
Alignment motor (M5S)/ aligning plate home
position sensor (PI5S)
Saddle alignment error Check the alignment motor. Check
The aligning plate home position sensor does not the alignment home position
E5F3-
go off when the alignment motor has been driven sensor. Check the aligning plate
0002
for 1 sec. Alignment motor (M5S)/ aligning plate drive mechanism. Replace the
home position sensor (PI5S) finisher controller PCB.
Saddle rear stapling error
The stitching home position sensor does not go

402

Saddle butting error Check the paper butting
The paper butting plate home position sensor does not plate motor. Check the paper
E5F6-
go on when the paper butting plate motor has been butting plate home position
0001
driven for 0.3 sec. Paper butting plate motor sensor. Replace the finisher
(M8S)/paper butting plate home position sensor (PI14S) controller PCB.
E5F6-
go off when the paper butting plate motor has been butting plate home position
0002
driven for 80 msec or more. Paper butting plate motor sensor. Replace the finisher
Saddle butting error
The number of detection pulses of the paper butting
Check the paper butting
plate motor has dropped below a specific value. paper
plate motor. Check the paper
E5F6- butting plate motor (M8S)/paper butting plate motor
butting plate motor clock
0003 clock sensor (PI1S)
sensor. Replace the finisher
Check the paper butting plate motor. Check the paper
controller PCB.
butting plate motor clock sensor. Replace the finisher
controller
The paper butting plate leading edge sensor does not go plate motor. Check the paper
E5F6-
off when the paper butting plate motor has been driven butting plate leading edge
0004
for 80 msec. Paper butting plate motor (M8S)/paper sensor. Replace the finisher
butting plate leading edge sensor (PI15S) controller PCB.
The paper butting plate leading edge sensor does not go plate motor. Check the paper
E5F6-
on when the paper butting plate motor has been driven butting plate leading edge
0005
for 0.3 sec. Paper butting plate more (M8S)/paper sensor. Replace the finisher
butting plate leading edge sensor (PI15S) controller PCB.
Saddle connector error Connect the connector of the
E5F8- The connector of the paper butting plate home position guide home position sensor.
0001 sensor has been identified as being disconnected. Check the harness. Replace
Connector of guide home position sensor (PI13S) the finisher controller PCB.
The connector of the paper butting plate home position paper butting plate home
E5F8-
sensor has been identified as being disconnected. position sensor. Check the
0002
Connector of paper butting plate home position sensor harness. Replace the finisher
(PI14S) controller PCB.
The connector of the paper butting plate leading edge paper butting plate leading
E5F8-
sensor has been identified as being disconnected. edge sensor. Check the
0003
Connector of paper butting plate leading edge sensor harness. Replace the finisher
(PI15S) controller PCB.
E602- There is an error on the hard disk.
0001 [Cause] An HDD detection error has occurred. The HDD
cannot be detected. The HDD does not become ready.
403
The HDD returns an error. [Detection] while boot ROM is

in session BARSAC startup, mounting (usrIde) [Timing
of Detection] once at startup
There is an error on the hard disk.
[Cause] There is no startup file. The program for the
E602- main CPU does not exist on the HDD or in
0002 BOOTDEV/BOOT, and so on. [Detection] while boot
ROM is in use at time of system file loading (usrIde)
[Timing of Detection] once at startup
[Cause] An HD write abort error has occurred. The
E602-
sectors for BOOTDEV on the HD cannot be read.
0003
[Detection] BARSAC (all; at time of bootable startup)
[Cause] A subbootable that matches the PDL type does
E602-
not exit in BOOTDEV/BOOT. [Detection] during loading
0006
of sub boot in oclibroot [Timing of Detection] once at
bootable startup
[Cause] An ICC profile that matches the PDL type does
E602- not exist in BOOTDEV/PDL. [Detection] beginning of
0007 oclibroot; judgment based on functions of PDL team that
are called in [Timing of Detection] once at bootable
startup
01XX /DOSDEV is faulty
02XX /FSTDEV is faulty.

There is an error on the hard
E602-
disk.
03XX
/DOSDEV2 is faulty.
E602-
disk.
04XX
/FSTPDEV is faulty.
E602-
disk.
05XX
/DOSDEV3 is faulty.
E602-
disk.
06XX
/PDLDEV is faulty.
E602- There is an error on the hard
404
disk.
07XX
/DOSDEV4 is faulty.
E602-
disk.
08XX
/BOOTDEV is faulty.
E602-
disk.
09XX
/DOSDEV5 is faulty.
E602- disk.
FFXX There is an error in a partition
that cannot be identified.
The image memory is faulty or
E604- is inadequate.
Increase the memory.
0000 The memory size does not
match the model.
At startup, the HDD fails to
E609- Replace the hard disk. Replace the DC controller
reach a specific temperature
0008 PCB.
level within a specific period of
time.
E609- At time of sleep recovery, the Replace the hard disk. Replace the DC controller
0009 temperature fails to reach a PCB.
specific level.
The HDD coding key is faulty. Try step 1); if it fails, try step 2). 1) Turn off and then
The SRM/PCB is faulty. The back on the power switch to generate the key once
E610 battery has become exhausted, again. 2) If the same error still continues, replace the
leading to loss of SRAM board on which the SRAM is mounted. (Keep in mind
contents. that doing so will lead to loss of all user data.)
An error has occurred in
1. Check the connection of the cable between the fax
communication between the fax
control PCB (2-line) and the main controller PCB. 2.
E674- control PCB (2-line) and main
Replace the ROM DIMM of the fax control PCB (2-
line). 3. Replace the fax control PCB (2- line). 4.
An attempt to set mode for the
fax device has failed.
initialization of the IPC.
E710-
The machine fails to become Check the cable.
0001
ready 3 sec or less after the
IPC chip startup.
E710- There is an error in the Check the cable.
0002 initialization of the IPC.
When the main power is turned
on, the communication IC (IPC)
on the DC controller PCB
405

There is an error in the IPC
communication.
E711-
The occurrence of an error has been Check the cable.
0001
recorded in the error register of the IPC
chip 4 times or more within 1.5 sec.
communication.
E711-
0002
chip 4 times or more within 2 sec.
with the finisher.
E713- Check the cable. Replace the DC controller
The communication with the finisher
0000 PCB. Replace the finisher controller PCB.
does not resume within 5 sec after it has
been disrupted.
with the pedestal.
After the presence of a pedestal has
0000 PCB. Replace the pedestal drive PCB.
been detected, the communication fails
to be normal for 5 sec
with the NE controller.
Check the cable; thereafter, reset the
E717- The NE controller is not connected at
condition in service mode:
0001 power on, although it was connected
An IPC error has occurred while the NE Check the cable; thereafter, reset the
E717-
controller is in operation. There is an condition in service mode:
0002
open circuit for the IPC. An error has COPIER>FUNCTION>CLEAR> ERR.
occurred, and the IPC communication
remains disabled
The coin vendor is not connected when Check the cable; thereafter, reset the
E719-
the power is turned on, although it was condition in service mode:
0001
connected before the power was turned COPIER>FUNCTION>CLEAR> ERR.
off because of an error.
E719- There is a coin vendor error. Check the cable; thereafter, reset the
0002 While the coin vendor is in operation, an condition in service mode:
IPC error has occurred, IPC has COPIER>FUNCTION>CLEAR> ERR.
developed an open circuit, or an error
preventing recovery of IPC
406
communication has occurred. An open

circuit has been detected in the line for
the pickup/delivery signal. An illegal
signal has been detected.
E719- While the unit price is being checked at
0003 startup, an error occurs in the
E719- reader startup. The new card reader is
0011 not connected when the power is turned
off, although it was connected when the
power was turned off.
An IPC error has occurred at new card
E719- reader startup. There is an IPC open
0012 circuit. An error has occurred that
prevents recovery of IPC
communication.
E730- There is a PDL software error 1. Execute PDL resetting. 2. Turn on the
1001 An initialization error has occurred. power once again.
There is a PDL software error
E730- An error that may be critical to the 1. Execute PDL resetting. 2. Turn on the
100A system (e.g., failed initialization) has power once again.
occurred.
1. Turn on the power once main. 2. Check
There is a PDL software error the connection of the open I/F board and the
E730-
There is an error in the communication cable. 3. Replace the board for the external
9004
(PAI) with an external controller. controller open I/F. 4. Replace the main
board.
E730-
There is a fault in the connector of the cable. 3. Replace the board for the external
9005
vide cable to the external controller controller open I/F. 4. Replace the main
board.

1. Execute PDL resetting. 2. Turn on the power
E730- once again. 3. Check the connection of the
A006 SURF board. 4. Re-install the firmware. 5.
subbootable is faulty or absent
Replace the main board.
E730- There is a PDL software error 1. Execute PDL resetting. 2. Turn on the power
A007 There is a mismatch between the once again. 3. Execute system formatting (all),
control software of the machine and and reinstall the system.
407
the PDL control software in regard to

version.
1. Turn on the power once again. 2. Re-install
E730- There is a PDL software error
the software. 3. Execute system formatting (all),
B013 There is corruption in the font data.
and reinstall the system.
1. Check the connector used to connect the
scanner. 2. Check the power supply of the
E732- communication with the scanner
scanner (to see if initialization takes place at
0001 There is a DDI-S communication
startup). 3. Replace the reader controller,
error.
scanner board, or main board as necessary.
There is an error in the 1. Check the connector used to connect to the
E733- communication with the printer. printer. 2. Check the power supply of the printer
0000 At startup, communication with the (to see if initialization takes place at startup). 3.
printer fails. Replace the DC controller or the main board.
There is an error in the 1. Check the connection with the printer. 2.
E733- communication with the printer. Check the power supply of the printer (to see if
0001 There is a DDI-P communication initialization takes place at startup). 3. Replace
error the DC controller or the main board.
E740- There is an error on the Ether board.
0002 The MAC address is illegal.
There is an error in the DDI
Disconnect and then connect the flexible cable
communication.
used to connect the reader unit and the printer
E743- An SCI error has occurred. The
unit. Replace the following as necessary:
0000 received data is faulty. A reception
flexible cable, reader controller PCB, main
timeout condition has occurred. An
controller PCB.
SEQ timeout error has occurred.
There is an error in the language
file/boot ROM.
E744-
The version of the language file on Download a language file of the correct version.
0001
the HDD and that of the bootable do
not match.
Download a language file of the correct version.
0002 The size of the language file on the
HDD is too large.
file/boot ROM.
E744-
There is no language file on the HDD Download a language file of the correct version.
0003
indicated by config.txt for a
switchover.
0004 An attempt to switchover to a
language on the HDD fails
E744- There is an error in the language Replace the boot ROM with one of the model in
1000 file/boot ROM. question.
408
The boot ROM that is mounted is of

the wrong type.
E744- file/boot ROM. Replace it with a software ID of the correct
2000 The engine ID indicated by the model.
software ID is illegal.

E745- There is a fault on the TokeRing board.
1. Replace the TokenRing board.
0002 The MAC address is faulty
There is a fault on the TokeRing board.
E745-
There is an error in the acquisition/setting 1. Replace the TokenRing board.
0003
of board information.
1. Check the connection of the cable. 2.
E745- There is a fault on the TokeRing board. Replace the cable. 3. Check the power
0004 There is a connection error source of the MAU. 4. Replace the MAU.
0005 Other Errors
The accessories board is of the wrong type
E746- Replace the UFR board of the correct type
At startup, a board for a different model
0003 (model).
has been detected.
There is a mismatch between controller
E748- board and SDRAM size. Check the correct combination between
1001 There is a mismatch between the control board and SDRAM.
board and the SDRAM.
There is a fan error.
While the fan is at rest, the lock signal has
E805- Replace the fan. Replace the DC
been detected for 5 sec. While the fan is in
operation, the lock signal is not detected
for 5 sec

E000- The temperature of the fixing assembly is Reset the condition in service mode:
0001 abnormally high. COPIER>FUNCTION>CLEAR> ERR.
409

30 deg C continuously for 200 msec or
more 1 sec after the start of power supply.
70 deg C continuously for 200 msec or Replace the main thermistor. Replace the
more 2 sec after the start of power supply. DC controller PCB.
120 deg C continuously for 200 msec 6 sec
after the start of power supply. The startup
control does not end 30 sec after the start of
power supply.
0000 The reading of the main thermistor is 250 Replace the main thermistor. Replace the
deg C or more continuously for 200 msec. DC controller PCB.
E001- abnormally high.
0001 The hardware circuit detects overheating of
the main or sub thermistor for 200 msec.
0002 The reading of the sub thermistor is 295 deg Replace the sub thermistor. Replace the
C or more continuously for 200 msec. DC controller PCB.
The rise in temperature of the fixing
assembly is faulty
reading of the main thermistor is less than Reset the condition in service mode:
E002- 115 deg C continuously for 400 msec 1.3 COPIER>FUNCTION>CLEAR> ERR.
0000 sec after it has indicated 100 deg C. While Replace the main thermistor. Replace the
startup control is under way, the reading of DC controller PCB.
the main thermistor is less than 150 deg C
continuously for 400 msec 1.3 sec after it
has indicated 140 deg C.
The fixing temperature is too low after a
standby state. Reset the condition in service mode:
E003- While regular temperature control is under COPIER>FUNCTION>CLEAR> ERR.
0000 way, the reading of the main thermistor is Replace the main thermistor. Replace the
less than 140 deg C continuously for 400 DC controller PCB.
msec or more.
The rotation of the fixing film is faulty.
While the fixing motor is rotating, the marker
E007- COPIER>FUNCTION>CLEAR> ERR.
signal is not detected for 6 sec with the
0000 Replace the main thermistor. Replace the
reading of the main thermistor indicating
DC controller PCB.
100 deg C or more.
E010- The rotation of the main motor is faulty. Replace the main motor. Replace the DC
410
Detection is executed every 100 msec after

drive detection signal is absent for 2 sec.
E010- During motor rotation, detection is executed Replace the main motor. Replace the DC
E014- Detection is executed every 100 msec after Replace the fixing motor. Replace the DC
drive detection signal is absent for 2 sec
E014- During motor rotation, detection is executed Replace the fixing motor. Replace the DC
The waste toner case is full, or the waste
toner case full sensor is faulty
When the waste toner case is identified as
E019- Replace the waste toner sensor. Replace
being full for 2000 prints continuously, an
alert is issued; thereafter, the case is
identified as being full continuously for 100
prints
The path between the sub hopper and the
developing assembly is clogged with toner.
The developing assembly toner sensor
detects the absence of toner, while the sub
E020- hopper toner sensor detects the presence of
sensor. Replace the sub hopper toner
0000 toner. With the developing clutch turned on,
sensor. Replace the DC control PCB.
the hopper feedscrew motor is rotated for 1
sec intermittently 194 times; still, the
developing assembly toner sensor does not
detect the presence of toner.
The developing assembly connector is
E024- disconnected.
sensor. Connect the connector. Replace
0000 The connection detection signal is absent
The hopper motor or the bottle motor is
faulty. Replace the sub hopper toner sensor.
E025-
The sub hopper toner sensor connection Connect the connector. Replace the
0000
detection signal is absent for 100 msec 10 detection PCB.
times in sequence.

E025- The hopper motor or the bottle motor is faulty. Replace the hopper motor.
0001 While the hopper motor is rotating, the motor error Replace the bottle motor.
lock signal is detected continuously 4 times every 56 Replace the DC controller PCB.
411
msec. Or, while the bottle motor is rotating, the

motor error lock signal is detected 22 times in
sequence every 10 msec.
The NE controller counter malfunctions.
E032- check the cable for an open
An open circuit is detected for the count pulse
0001 circuit; then, turn the main power
signal.
back on.
Turn off and then back on the
E064- voltage error).
main power. Replace the
0001 The value read from the EEPORM is outside a
EEPROM.
specific range.
voltage error).
0002 primary DC voltage is 230 (DEC) or more for 100
controller PCB.
voltage error).
0003 developing DC voltage is 224 (DEC) or more for 10
controller PCB.
voltage error).
supply. Replace the controller
0004 transfer output current is 205 (DEC) or more for 100
PCB.
voltage error).
0005 transfer output voltage is 0 (DEC) for 100 msec 2
controller PCB.
times in sequence. (However, after output, it is not
detected for 100 msec.)
The BD interval is outside a specific range.
After the machine has become ready for image Replace the laser unit. Replace
E100-
formation (i.e., the scanner motor is ready for the DC controller PCB. Check
0001
operation, and the laser has been turned on), an the wiring.
error has occurred 50 times or more (BD error).
E110- The scanner motor speed lock signal does not
0001 indicate a locked state a specific period of time after
the wiring.
the scanner motor has been started.
E110- The scanner motor is faulty. Replace the laser unit. Replace
0002 The speed lock signal indicates a deviation 10 times the DC controller PCB. Check
in sequence at intervals of 10 msec after the signal the wiring.
412

With the image clock switched over, the scanner
E110- motor speed lock signal does not indicate a locked
0003 state 6.5 sec after a switchover is made from low to
the wiring.
normal speed or 8 sec after a switchover is made
from normal to low speed
There is an error in the communication with the high-
voltage power supply Replace the high-voltage power
E191-
The data transmission/reception does not end supply. Replace the DC
0000
normally 500 msec after the most recent controller PCB.
transmission/reception of data ended normally.
E202- position.
the CIS is moved forward
E202- position.
the CIS is moved back.
The light intensity of the CIS is faulty. flexible cable. Replace the
E225-
During shading operation, the intensity is below a following as necessary: flexible
0001
specific level. cable, CIS, reader controller
PCB.

The light intensity of the CIS is faulty. Disconnect and then connect the flexible
E225-
During DF stream reading, the sheet-to- cable. Replace the following as necessary:
0002
sheet light intensity is faulty. flexible cable, CIS, reader controller PCB.
0001 At time of power-on, the 24-V port is off.
supply.
0002 At the start of a job, the 24-V port is off.
supply.
0003 At the end of a job, the 24-V port is off.
supply.
The reader unit power supply is faulty.
E227- Disconnect and then connect the power
When a load is being driven, the 24-V
0004 supply harness. Replace the power supply.
port is off.
413

1. Check the presence/absence of a backup
[Cause] A check error has occurred on
E248- SRAM PCB. 2. Disconnect and then connect
the backup SRAM board. [Location]
0000 the backup SRAM PCB. 3. Replace the
bottom ROM [Timing of Detection] once
backup SRAM PCB with a new one.
when the boot ROM is started up
E248- The backup memory is faulty.
0001 An error has occurred at power-on.
E248-
An error has occurred during a write Replace the reader controller PCB.
0002
operation.
E248-
An error has occurred during a read Replace the reader controller PCB.
0003
operation following a write operation.
The zero-cross signal is faulty.
E261- When the relay is on, the zero-cross Replace the AC driver PCB. Replace the DC
0000 signal is not detected for 500 msec or controller PCB.
more.
0007 There is an error in JBIG encoding.
000d There is an error in JBIG decoding.
0001 Check sum error
Replace the reader control PCB. Replace the
ADF control PCB.
Replace the reader controlled PCB. Replace

E490- Wrong DF Install an ADF that is compatible with the
0001 The installed DF is not of a supported type. machine.
E500- Data communication could not be Replace the finisher controller PCB.
0001 performed normally. It has been retried Replace the DC controller PCB.
E503- fault in communicatio n with the finisher
0001 (Finisher-Q3/ Q4)
E503- fault in communicatio n between finisher
Replace the saddle controller PCB. Check
0002 and saddle unit
the cable.
414

E503- fault in communicatio n betweenf inisher
Replace the punch drive PCB. Check the
0003 and punch unit
cable.
Turn off the main power. Check the wiring
fault in the backup memory of the finisher of the DC controller PCB and the finisher
E505-
(common among all finishers) controller, and check the fuse of the 24-V
0001
fault in the data stored in backup memory power supply. Thereafter, turn the main
power back on.
fault in the backup memory of the finisher
E505- Replace the punch driver PCB. Replace
(common among all finishers)
0002 the finisher controller PCB.
fault in the EEPROM data of the punch unit
fault in stack delivery motor (Finisher-S1)
When the stack retaining spacer is Replace the finisher controller PCB.
E514-
returned to home position, the belt escape Replace the stack delivery motor. Check
0001
home position sensor does not go on the stack delivery drive mechanism.
within 1.5 sec.
Q3/ Q4)
The home position sensor does not go off
even when the trailing edge assist motor
fault in stack delivery motor (Finisher-
S1)When the stack retaining spacer is Replace the finisher controller PCB.
E514-
shifted from home position, the belt escape Replace the stack delivery motor. Check
0002
home position sensor does not go off the stack delivery drive mechanism.
within 1.5 sec.
Q3/ Q4)
even after the trailing edge assist motor
sensor.
E530- Front alignment error (Finisher-Q3/ Q4) Replace the finisher controller PCB.
0002 The home position sensor does not go on Replace the front alignment motor. Check
415

even when the front alignment motor has
sensor.

shifted to home position.
off within 1000 msec after the start of
shifted from home position.
0001 off even when the stapler motor has the stapler. Check the harness.
0002 on even when the stapler motor has the stapler. Check the harness.
At time of staple jam recovery, the
E531- Replace the finisher controller PCB. Replace
home position sensor does not go on
8001 the stapler. Check the harness.
with 500 msec after the start of reverse
rotation of the stapler motor
8002 off within 500 msec after the stapler the stapler. Check the harness.
motor has been started.
0001 off even after the stapler shift motor has
0002 on even when the stapler shift motor
8001 does not go on within 11 sec when the
stapler is shifted to home position.
E532- Stapler shift error (Finisher-S1) Replace the finisher controller PCB. Replace
416
The stapler slide home position sensor

8002 does not go off within 1.0 sec when the
stapler is shifted from home position.
E535-
off within 1000 msec after the start of the swing cam motor. Check the swing cam
0001
operation when the swing arm is shifted home position sensor. Check the harness.
from home position.
0001 off even when the swing motor has
E535-
off within 1.0 sec when the stack the swing cam motor. Check the swing cam
0002
delivery roller swing arm is moved from home position sensor. Check the harness.
home position.
0002 on even when the swing motor has
rotated for a specific period of time
Rear alignment error (Finisher-Q3/ Q4)
operation when the read aligning plate
is moved to home position.

Rear alignment error (Finisher-Q3/
Q4)
E537- rear alignment motor. Check the rear aligning
go off within 1000 msec after the
0002 plate drive mechanism. Check the rear
start of operation when the rear
aligning plate is moved form home
position.
go on within 2.0 sec when the front
aligning plate is moved to home
position.
The home position sensor dos not
go off within 1.0 sec when the front
aligning plate is shifted from home
position.
417

E540- error (Finisher -Q3/ Q4)
0002 Upper tray ascent/descent motor
clock error
E540- Replace the No. 1 tray area sensor PCB.
Area error
E540- Check the No. 1 tray closed detecting switch.
Safety switch activation
Stack tray motor error (Finisher-S1) Replace the finisher controller PCB. Replace the
E540- The operation to detect the paper tray ascent/ descent motor. Check the stack tray
8002 surface of the stack tray does not drive mechanism. Check the paper surface
end within 1.0 sec. sensor.
Replace the finisher controller PCB. Check the
Stack tray motor error (Finisher-S1) stack tray upper limit sensor. Check the stack
E540-
An abnormal combination of sensor tray lower limit sensor. Check the stack tray
8003
states has been detected. upper paper surface sensor. Check the stack
tray lower paper surface sensor.
E542- error (Finisher-Q3/ Q4
0002 Lower tray ascent/descent motor
clock error
E542- Replace the No. 2 tray shift area sensor PCB.
error (Finisher-Q3/ Q4
Area error
E577-
does not go on within 1.5 sec when home position sensor. Replace the finisher
8001
the paddle is shifted to home controller PCB.
position.
E577-
does not go off within 1.0 sec when home position sensor. Replace the finisher
8002
the paddle is moved to home controller PCB.
position.
E584-
0001
off (i.e., the shutter does not close). sensor. Replace the finisher controller PCB.
E584-
0002
on (i.e., the shutter does not open). sensor. Replace the finisher controller PCB.
Punch motor error
Check the punch motor. Check the punch motor
E590- The punching home position is not
clock sensor. Check the punch driver PCB.
0001 detected even when the puncher
motor has been driven for 20 msec.
418

Punch motor error
The punch home position sensor Check the punch motor. Check the punch motor
E590-
is not defected even after the clock sensor. Check the punch driver PCB.
0002
motor has stopped at time of Replace the finisher controller PCB.
punch motor initial operation.
E591-
0001
while light is emitted PCB.
E591-
0002
while light is not emitted PCB.
horizontal sensor error Check the paper trailing edge sensor. Check the
E592-
0001
when light is emitted (trailing edge driver PCB. Replace the finisher controller PCB.
sensor)
paper trailing edge sensor/
E592-
0002
when light is not emitted (trailing drive PCB. Replace the finisher controller PCB.
edge sensor)
Power trailing edge sensor/
registration sensor Check the paper trailing edge sensor. Check the
E592-
0003
E592-
0004
E592-
0005
E592-
0006
when light is not emitted driver PCB. Replace the finisher controller.
E592- Paper trailing edge sensor/ Check the paper trailing edge sensor. Check the
0007 registration sensor error horizontal registration sensor. Check the punch
419
Error in light-receiving voltage

E592-
0008
when light is not emitted drive PCB. Replace the finisher controller PCB
E592-
0009
E592-
000A
when light is not emitted drive PCB. Replace the finisher controller PCB.
0001 position sensor does not go off Check the punch driver PCB. Replace the finisher
when light is emitted. controller PCB. Check the punch shift mechanism.
0002 position sensor does not go on Check the punch driver PCB. Replace the finisher
when light is not emitted. controller PCB. Check the punch shift mechanism.

Saddle switch error
The inlet cover switch has been identified as being
open for 1 sec or more after the start of printing or
the start of initial rotation with the following
sensors identifying their respective covers as Check the inlet cover switch.
being closed: - inlet cover sensor (PI9S) - nt cover Check the inlet cover sensor.
E5F- open/closed sensor (PI2S) - delivery cover sensor Check the front cover open/ closed
0001 (PI3S) Or, the front over switch (MS2S) or the sensor. Check the delivery cover
delivery cover switch (MS3S) is open. Inlet cover sensor. Replace the finisher
switch (MS1S)/front cover switch (MS2S)/ delivery controller PCB.
cover switch (MS3S) Check the inlet cover switch.
Check the inlet cover sensor. Check the front
cover open/ closed sensor. Check the delivery
cover sensor. Replace the finisher controller
E5F- Saddle switch error Check the front cover switch.
0002 The front cover switch has been identified as Check the inlet cover sensor.
being open from the start of printing or the start of Check the front cover open/ closed
initial rotation with the following sensors identifying sensor. Check the delivery cover
420
their respective covers as being closed. - inlet

cover sensor (PI9S) - front cover open/closed
sensor (PI2S) - delivery cover sensor (PI3S) -
front cover switch (MS2S)/ delivery cover switch sensor. Replace the finisher
(MS3S) Check the front cover switch. Check the controller PCB.
inlet cover sensor. Check the front cover open/
closed sensor. Check the delivery cover sensor.
Replace the finisher controller
Saddle switch error
The delivery cover switch has been identified as Check the delivery cover switch.
being open after the start of printing or the start of Check the inlet cover sensor.
initial rotation of the host machine with the Check the inlet cover sensor.
E5F-
following sensors identifying their respective Check the front cover open/closed
0003
covers as being closed: - inlet cover sensor (PI9S) sensor. Check the delivery cover
- front cover open/closed sensor (PI2S) - delivery sensor. Replace the finisher
cover sensor (PI3S) - delivery cover switch controller PCB.
(MS3S)
E5F0- does to go on when the paper positioning motor plate home position sensor.
0001 has been driven for 1.33 sec. Paper positioning Replace the finisher controller
E5F0- doest not go off when the paper positioning plate plate home position sensor.
0002 motor has been driven for 1 sec. Paper positioning Replace the finisher controller
Saddle paper folding error Check the paper folding motor.
The number of detection pulses of the paper Check the paper folding motor
E5F1-
folding motor clock sensor has dropped below a clock sensor. Replace the finisher
0001
specific value. Paper folding motor (M2S)/ paper controller PCB. Check the paper
folding motor clock sensor (P14S) folding plate drive mechanism.
Saddle paper folding error
Check the paper folding motor.
The state of the paper folding home position
Check the paper folding motor
E5F1- sensor doest not change when the paper folding
clock sensor. Replace the finisher
0002 motor has been driven for 3 sec. Paper folding
controller PCB. Check the paper
motor (M2S)/ paper folding motor clock sensor
folding plate drive mechanism.
(P14S
The guide home position sensor does not go on guide home position sensor.
E5F2-
when the guide motor has been driven for 0.455 Replace the finisher controller
0001
sec. Guide motor (M3S)/guide home position PCB. Check the guide drive
sensor (PI13S) mechanism.
E5F2- Saddle guide error Check the guide motor. Check the
0002 The guide home position sensor does not go off guide home position sensor.
when the guide motor has been driven for 1 sec. Replace the finisher controller
421
Guide motor (M3S)/guide home position sensor PCB. Check the guide drive
(PI13S) mechanism.
Check the alignment motor. Check
the alignment home position
E5F3- go on when the alignment motor has been driven
sensor. Check the aligning plate
0001 for 0.5 sec. (at time of initialization, 1.67 sec.)
drive mechanism. Replace the
Alignment motor (M5S)/ aligning plate home
Saddle alignment error Check the alignment motor. Check
The aligning plate home position sensor does not the alignment home position
E5F3-
go off when the alignment motor has been driven sensor. Check the aligning plate
0002
for 1 sec. Alignment motor (M5S)/ aligning plate drive mechanism. Replace the
home position sensor (PI5S) finisher controller PCB.
The stitching home position sensor does not go on
Replace the stitcher (rear). Check
E5F4- when the stitch motor (rear) has been rotated in
the harness. Replace the finisher
0001 reverse for 0.5 sec or more. Stitch motor (rear;
controller PCB.
M6S)/ stitching home position sensor (rear;
MS5S)
The stitching home position sensor does not go off
Replace the stitcher (rear). Check
E5F4- when the stitch motor (rear) has been rotated in
0002 normal direction for 0.5 sec or more. Stitch motor
controller PCB.
(rear; MS)/ stitching home position sensor (rear;
MS5S)
Saddle front stapling error
The stitching home position sensor does not go on
Replace the stitcher (front). Check
E5F5- when the stitch motor (front) has been rotated in
0001 reverse for 0.5 sec or more. Stitch motor (front;
controller PCB.
M7S)/ stitching home position sensor (front;
MS7S)
Saddle front stapling error
The stitching home position sensor does not go off
Replace the stitcher (front). Check
E5F5- when the switch motor (front) has been rotated in
0002 normal direction for 0.5 sec or more. Stitch motor
controller PCB.
(front; M7S)/ stitching home position sensor (front;
MS7S)

E5F6-
go on when the paper butting plate motor has been butting plate home position
0001
driven for 0.3 sec. Paper butting plate motor sensor. Replace the finisher
E5F6- Saddle butting error Check the paper butting
0002 The paper butting plate home position sensor does not plate motor. Check the paper
422
go off when the paper butting plate motor has been butting plate home position
driven for 80 msec or more. Paper butting plate motor sensor. Replace the finisher
Saddle butting error
The number of detection pulses of the paper butting
Check the paper butting
plate motor has dropped below a specific value. paper
plate motor. Check the paper
E5F6- butting plate motor (M8S)/paper butting plate motor
butting plate motor clock
0003 clock sensor (PI1S)
sensor. Replace the finisher
Check the paper butting plate motor. Check the paper
controller PCB.
butting plate motor clock sensor. Replace the finisher
controller
The paper butting plate leading edge sensor does not plate motor. Check the paper
E5F6-
go off when the paper butting plate motor has been butting plate leading edge
0004
driven for 80 msec. Paper butting plate motor sensor. Replace the finisher
(M8S)/paper butting plate leading edge sensor (PI15S) controller PCB.
The paper butting plate leading edge sensor does not plate motor. Check the paper
E5F6-
go on when the paper butting plate motor has been butting plate leading edge
0005
driven for 0.3 sec. Paper butting plate more sensor. Replace the finisher
(M8S)/paper butting plate leading edge sensor (PI15S) controller PCB.
E5F8- The connector of the paper butting plate home position guide home position sensor.
0001 sensor has been identified as being disconnected. Check the harness. Replace
Connector of guide home position sensor (PI13S) the finisher controller PCB.
The connector of the paper butting plate home position paper butting plate home
E5F8-
sensor has been identified as being disconnected. position sensor. Check the
0002
Connector of paper butting plate home position sensor harness. Replace the
(PI14S) finisher controller PCB.
The connector of the paper butting plate leading edge paper butting plate leading
E5F8-
sensor has been identified as being disconnected. edge sensor. Check the
0003
Connector of paper butting plate leading edge sensor harness. Replace the
(PI15S) finisher controller PCB.
[Cause] An HDD detection error has occurred. The HDD
E602- cannot be detected. The HDD does not become ready.
0001 The HDD returns an error. [Detection] while boot ROM
is in session BARSAC startup, mounting (usrIde)
[Cause] There is no startup file. The program for the
E602- main CPU does not exist on the HDD or in
0002 BOOTDEV/BOOT, and so on. [Detection] while boot
ROM is in use at time of system file loading (usrIde)
423

[Cause] An HD write abort error has occurred. The
E602-
sectors for BOOTDEV on the HD cannot be read.
0003
[Detection] BARSAC (all; at time of bootable startup)
[Cause] A subbootable that matches the PDL type does
E602-
not exit in BOOTDEV/BOOT. [Detection] during loading
0006
of sub boot in oclibroot [Timing of Detection] once at
bootable startup

E602-
disk.
03XX
/DOSDEV2 is faulty.
E602-
disk.
04XX
/FSTPDEV is faulty.
E602-
disk.
05XX
/DOSDEV3 is faulty.
E602-
disk.
06XX
/PDLDEV is faulty.
E602-
disk.
07XX
/DOSDEV4 is faulty.
E602-
disk.
08XX
/BOOTDEV is faulty.
E602-
disk.
09XX
/DOSDEV5 is faulty.
424

E602- disk.
FFXX There is an error in a partition
that cannot be identified.
The image memory is faulty or
E604- is inadequate.
Increase the memory.
0000 The memory size does not
match the model.
At startup, the HDD fails to
E609- Replace the hard disk. Replace the DC controller
reach a specific temperature
0008 PCB.
time.
E609- At time of sleep recovery, the Replace the hard disk. Replace the DC controller
0009 temperature fails to reach a PCB.
specific level.
The HDD coding key is faulty. Try step 1); if it fails, try step 2). 1) Turn off and then
The SRM/PCB is faulty. The back on the power switch to generate the key once
E610 battery has become exhausted, again. 2) If the same error still continues, replace the
leading to loss of SRAM board on which the SRAM is mounted. (Keep in mind
contents. that doing so will lead to loss of all user data.)
1. Check the connection of the cable between the fax
communication between the fax
control PCB (2-line) and the main controller PCB. 2.
E674- control PCB (2-line) and main
Replace the ROM DIMM of the fax control PCB (2-
line). 3. Replace the fax control PCB (2- line). 4.
An attempt to set mode for the
fax device has failed.
E710-
The machine fails to become Check the cable.
0001
ready 3 sec or less after the
IPC chip startup.
E710- When the main power is turned
Check the cable.
0002 on, the communication IC (IPC)

communication.
E711-
0001
chip 4 times or more within 1.5 sec.
425

communication.
E711-
0002
chip 4 times or more within 2 sec.
with the finisher.
The communication with the finisher
0000 PCB. Replace the finisher controller PCB.
does not resume within 5 sec after it has
been disrupted.
with the pedestal.
After the presence of a pedestal has
0000 PCB. Replace the pedestal drive PCB.
been detected, the communication fails
to be normal for 5 sec
E717- The NE controller is not connected at
0001 power on, although it was connected
An IPC error has occurred while the NE Check the cable; thereafter, reset the
E717-
controller is in operation. There is an condition in service mode:
0002
open circuit for the IPC. An error has COPIER>FUNCTION>CLEAR> ERR.
occurred, and the IPC communication
remains disabled
The coin vendor is not connected when Check the cable; thereafter, reset the
E719-
the power is turned on, although it was condition in service mode:
0001
connected before the power was turned COPIER>FUNCTION>CLEAR> ERR.
off because of an error.
While the coin vendor is in operation, an
IPC error has occurred, IPC has
developed an open circuit, or an error Check the cable; thereafter, reset the
E719-
preventing recovery of IPC condition in service mode:
0002
communication has occurred. An open COPIER>FUNCTION>CLEAR> ERR.
circuit has been detected in the line for
the pickup/delivery signal. An illegal
signal has been detected.
E719- While the unit price is being checked at
0003 startup, an error occurs in the
E719- There is a coin vendor error. Check the cable; thereafter, reset the
426

reader startup. The new card reader is
0011 not connected when the power is turned
off, although it was connected when the
power was turned off.
An IPC error has occurred at new card
E719- reader startup. There is an IPC open
0012 circuit. An error has occurred that
prevents recovery of IPC
communication.
E730- There is a PDL software error 1. Execute PDL resetting. 2. Turn on the
1001 An initialization error has occurred. power once again.
E730- An error that may be critical to the 1. Execute PDL resetting. 2. Turn on the
100A system (e.g., failed initialization) has power once again.
occurred.
E730-
There is an error in the communication cable. 3. Replace the board for the external
9004
(PAI) with an external controller. controller open I/F. 4. Replace the main
board.
E730-
There is a fault in the connector of the cable. 3. Replace the board for the external
9005
vide cable to the external controller controller open I/F. 4. Replace the main
board.

1. Execute PDL resetting. 2. Turn on the power
E730- once again. 3. Check the connection of the
A006 SURF board. 4. Re-install the firmware. 5.
subbootable is faulty or absent
Replace the main board.
There is a mismatch between the 1. Execute PDL resetting. 2. Turn on the power
E730-
control software of the machine and once again. 3. Execute system formatting (all),
A007
the PDL control software in regard to and reinstall the system.
version.
1. Turn on the power once again. 2. Re-install
E730- There is a PDL software error
the software. 3. Execute system formatting (all),
B013 There is corruption in the font data.
and reinstall the system.
E732- There is an error in the 1. Check the connector used to connect the
0001 communication with the scanner scanner. 2. Check the power supply of the
There is a DDI-S communication scanner (to see if initialization takes place at
error. startup). 3. Replace the reader controller,
427
scanner board, or main board as necessary.

There is an error in the 1. Check the connector used to connect to the
E733- communication with the printer. printer. 2. Check the power supply of the printer
0000 At startup, communication with the (to see if initialization takes place at startup). 3.
printer fails. Replace the DC controller or the main board.
There is an error in the 1. Check the connection with the printer. 2.
E733- communication with the printer. Check the power supply of the printer (to see if
0001 There is a DDI-P communication initialization takes place at startup). 3. Replace
error the DC controller or the main board.
E740- There is an error on the Ether board.
0002 The MAC address is illegal.
There is an error in the DDI
Disconnect and then connect the flexible cable
communication.
used to connect the reader unit and the printer
E743- An SCI error has occurred. The
unit. Replace the following as necessary: flexible
0000 received data is faulty. A reception
cable, reader controller PCB, main controller
timeout condition has occurred. An
PCB.
SEQ timeout error has occurred.
file/boot ROM.
E744-
The version of the language file on Download a language file of the correct version.
0001
the HDD and that of the bootable do
not match.
0002 The size of the language file on the
HDD is too large.
file/boot ROM.
E744-
There is no language file on the Download a language file of the correct version.
0003
HDD indicated by config.txt for a
switchover.
0004 An attempt to switchover to a
language on the HDD fails
E744- file/boot ROM. Replace the boot ROM with one of the model in
1000 The boot ROM that is mounted is of question.
the wrong type.
E744- file/boot ROM. Replace it with a software ID of the correct
2000 The engine ID indicated by the model.
software ID is illegal.
E745- There is a fault on the TokeRing 1. Disconnect and then connect the TokeRing
0001 board. board. 2. Replace the TokeRing board.
An attempt at PCI initialization has
428
failed.

0002 The MAC address is faulty
There is a fault on the TokeRing board.
E745-
There is an error in the acquisition/setting 1. Replace the TokenRing board.
0003
of board information.
1. Check the connection of the cable. 2.
E745- There is a fault on the TokeRing board. Replace the cable. 3. Check the power
0004 There is a connection error source of the MAU. 4. Replace the MAU.
0005 Other Errors
The accessories board is of the wrong type
E746- Replace the UFR board of the correct type
At startup, a board for a different model
0003 (model).
has been detected.
There is a mismatch between controller
E748- board and SDRAM size. Check the correct combination between
1001 There is a mismatch between the control board and SDRAM.
board and the SDRAM.
There is a fan error.
While the fan is at rest, the lock signal has
E805- Replace the fan. Replace the DC
been detected for 5 sec. While the fan is in
operation, the lock signal is not detected
for 5 sec
Canon iRC1020 Trouble Error Codes List

Code Description Causes Remedy
Error in start-up of fixing
- Check of the connector of
assembly
Disconnection of main the low-voltage power
When 1 sec passed after
E000- thermistor, disconnection supply PCB - Replacement
energization of the heater, the
0000 of fixing heater, error in of fixing sleeve unit -
detected temperature of the
DC controller PCB. Replacement of DC
main thermistor is not 5 deg C
controller PCB
or more (0 deg C at power on).
E001- Error in overheating of fixing Error in main thermistor, - Check of the connector of
0000 assembly error in DC controller the low-voltage power
The status where the detected PCB. supply PCB - Replacement
temperature of the main of fixing sleeve unit -
thermistor is 225 deg C Replacement of DC
(approx. 0.84V equivalent) or controller PCB
429
more is detected for 0.5

continuous sec or more.
Error in overheating of fixing
assembly - Check of the connector of
The status where the detected the low-voltage power
Error in sub thermistor,
E001- temperature of the sub supply PCB - Replacement
error in DC controller
0001 thermistor is 245 deg C of fixing sleeve unit -
PCB.
(approx. 2.12V equivalent) or Replacement of DC
more is detected for 0.5 controller PCB
Error in abnormally low
temperature of fixing assembly Error in low-voltage
- Replacement of low-
The status where the detected power supply PCB,
voltage power supply PCB
E003- temperature of the main disconnection of main
- Replacement of fixing
0000 thermistor is 100 deg C thermistor, error in DC
sleeve unit - Replacement
(approx. 2.60V equivalent) or controller PCBor 20
of DC controller PCB
less is detected for 0.5 msec.
Error in abnormally low
temperature of fixing assembly
- Check of the connector of
The status where the detected
the low-voltage power
temperature of the sub Error in sub thermistor,
E003- supply PCB - Replacement
thermistor is less than 100 deg error in DC controller
0001 of fixing sleeve unit -
C (approx. 0.38V equivalent) is PCB.
Replacement of DC
detected 0.5 continuous sec or
controller PCB
more after energization of the
heater.
Error in fixing power supply
drive circuit
E004- Error in fixing control - Replacement of low-
Cannot detect the zero cross
0000 circuit block. voltage power supply PCB
signal for the specified period or
more.
Error in activation of motor
When 3.5 sec passed after
- Replacement of ETB
E012- activation of ETB motor, the Error in ETB motor, error
motor - Replacement of
0000 cycle of ETB motor speed in DC controller PCB.
DC controller PCB
detection signal does not
become its specified value.
After ETB motor speed
- Replacement of ETB
E012- detection signal became the Error in ETB motor, error
motor - Replacement of
0001 specified value of the cycle, it in DC controller PCB
DC controller PCB
exceeds the specified cycle for
2 continuous sec or more.
E012- Error in activation of motor Y Error in drum motor, - Replacement of drum
0002 When 2.5 sec passed after error in DC controller motor - Replacement of
activation of the yellow drum PCB. DC controller PCB
motor, the cycle of drum motor
430
speed detection signal does not

Error in activation of motor Y
After the yellow drum motor
Error in drum motor, - Replacement of drum


M
Cause Error in drum - Replacement of drum motor
E012- activation of the magenta
motor, error in DC - Replacement of DC
0004 drum motor, the cycle of
controller PCB. controller PCB
drum motor speed
M
After the magenta drum
motor speed detection - Replacement of drum motor
E012- Error in drum motor, error
signal became the - Replacement of DC
0005 in DC controller PCB.
specified value of the cycle, controller PCB
it exceeds the specified
cycle for 2 continuous sec
or more.
C
Description When 2.5 sec
passed after activation of - Replacement of drum motor
E012- Error in drum motor, error
the cyan drum motor, the - Replacement of DC
cycle of the drum motor controller PCB
speed detection signal
does not become its
specified value.
C
After the cyan drum motor
- Replacement of drum motor
E012- speed detection signal Error in drum motor, error
- Replacement of DC
0007 became the specified value in DC controller PCB.
controller PCB
of the cycle, it exceeds the
specified cycle for 2
E012- Error in activation of motor Error in drum motor, error - Replacement of drum motor
431
Bk
activation of the black drum
- Replacement of DC
0008 motor, the cycle of the in DC controller PCB.
controller PCB
drum motor speed
Bk
After the black drum motor
- Replacement of drum motor
E012- speed detection signal Error in drum motor, error
- Replacement of DC
0009 became the specified value in DC controller PCB.
controller PCB
of the cycle, it exceeds the
Error in activation of fixing
motor
- Replacement of fixing motor
E014- activation of fixing motor, Error in fixing motor, error
- Replacement of DC
0000 the cycle of the fixing motor in DC controller PCB.
controller PCB
speed detection signal
does not become its
specified value.or more.
Error in activation of fixing
motor
After the fixing motor speed
detection signal became - Replacement of fixing motor
E014- Error in fixing motor, error
the specified value of the - Replacement of DC
cycle, it exceeds the controller PCB
continuous sec or
more.ore.
Developing
Check the developing
disengagement
Failure in developing disengagement mechanism.
mechanism fault,
disengagement Replace developing
E015- developing disengagement
Developing cylinder disengagement solenoid.
0000 solenoid fault, developing
disengagement mechanism Replace developing
disengagement sensor
does not function correctly. disengagement sensor.
fault, DC controller PCB
Replace DC controller PCB.
fault.
- Replacement of ETB unit -
Error in high-voltage joint
Error in density sensor Dirt on density sensor, (Check high-voltage joint for
E020- Cannot receive enough error in density sensor, each color, and each joint to
0000 light when detecting image error in DC controller PCB, high-voltage PCB) -
density. error in toner cartridge Replacement of DC controller
- Replacement of toner
cartridge
432

Toner level sensor
Memory controller PCB
failure - Replace toner cartridge - Replace
E024- assembly fault, DC
Failure output from memory controller PCB - Replace
0000 controller PCB assembly
the toner level DC controller PCB
fault, toner cartridge fault.
sensor (Yellow).
Toner level sensor
Cause Memory controller
E024- PCB assembly fault, DC
sensor (Magenta).
Toner level sensor
sensor (Cyan).
Toner level sensor
sensor (Black).
Error in
environment
Environment sensor fault,
E066- sensorbly - Replace environment sensor -
DC controller PCB
0000 Failure in Replace DC controller PCB
assembly fault.
environment
sensor.
Error in primary
- Replace ETB estrangement
transfer Terminal assembly fault,
solenoid - Replace ETB unit -
estrangement unit transfer roller estrangement
E078- Terminal assembly fault (check on
Primary transfer solenoid fault, EBT unit
0000 every contact between the terminals
estrangement unit fault, high-voltage power
of each color and the high voltage
does not function PCB assembly fault.
PCB assembly)
properly.
Error in scanner
motor, laser unit,
Laser scanner unit fault, DC
E100- BD - Replace laser scanner unit -
controller PCB assembly
0000 Yellow scanner Replace DC controller PCB
fault.
assembly
malfunction.
E100- Error in scanner Laser scanner unit fault, DC - Replace laser scanner unit -
0001 motor, laser unit, controller PCB assembly Replace DC controller PCB
BD fault.
Magenta scanner
assembly
433
malfunction.
Error in scanner
motor, laser unit,
0002 Cyan scanner Replace DC controller PCB
fault.
assembly
malfunction.
Error in scanner
motor, laser unit,
0003 Black scanner Replace DC controller PCB
fault.
assembly
malfunction.

Error in scanner motor,
E100- laser unit, BD laser scanner unit fault, DC - Replace laser scanner unit -
0004 Failure output of a controller PCB fault. Replace DC controller PCB
magenta BD signal
Error in scanner motor,
E100- laser unit, BD laser scanner unit fault, DC - Replace laser scanner unit -
0005 Failure output of a controller PCB fault. Replace DC controller PCB
magenta BD signal
Replace ETB unit - Terminal
Error in CPR sensor Dirty color displacement
assembly fault (check on every
Cannot detect color detection sensor, color
contact between the terminals
E194- displacement detection displacement detection
of each color and the high
0000 pattern, detected results sensor fault, DC controller
voltage PCB assembly) -
fall outside the PCB assembly fault, toner
Replace DC controller PCB -
acceptable range. cartridge fault.
Replace toner cartridge
Error in DCON ROM
Updating the ROM on
E196-
the DC controller PCB - Replace DC controller PCB
0001
assembly has been
failed.
E197- Internal communication - Replace DC controller PCB -
0000 error Replace video controller PCB
DC controller memory
E198- malfunction DC controller PCB - Replace DC controller PCB
0000 DC controller memory assembly fault. assembly
malfunction.
Reader HP sensor fault The CCD unit moves - Replace reader HP sensor. -
E202-
Reader HP outward backward, but does not Replace reader motor sensor. -
0001
fault. move to the home position. Replace reader unit.
E202- Reader HP sensor fault The CCD unit moves - Replace reader HP sensor. -
434
Reader HP homeward forward, but does not move Replace reader motor sensor. -
0002
fault to the home position. Replace reader unit.
Error in light intensity of
E225- the lamp.
Replace reader unit.
0000 Decrease of light
intensity of the lamp.
EEPROM access error
E248- EEPROM data cannot be
Error at EEPROM Replace reader unit.
0001 read at power-on.
power-on

EEPROM access
E248- error EEPROM writing cannot be
0002 Error in EEPROM performed.
writing
EEPROM access
EEPROM reading cannot be
E248- error
performed after writing is Replace reader unit.
0003 Error in EEPROM
performed.
reading after writing
EEPROM access
E248- error EEPROM register writing cannot
0004 Error in EEPROM be performed.
register writing
Main controller
PCB fault - Check the connection of
E351-
Internal error of the Main controller PCB fault. main controller PCB. -
0000
main controller Replace main controller PCB.
PCB
- Disconnection from the card
reader has been detected since
Communication - Check the connectors of the
communication started after
error of options card reader and image
confirmation of normal connection
E719- Erroneous processor PCB. - Replace the
to the card reader (after power-
0000 communication with card reader for normal
on). - A serial communication error
card reader (serial connection. - Replace the
has occurred. (The serial
communication) image processor PCB.
communication error cannot be
recovered.)
- Disconnection from the coin - Check the connection
vendor has been detected since between the image processor
Communication
communication started after PCB and serial PCB. - Check
error of options
confirmation of normal connection the connectors of the serial
E719- Erroneous
to the coin vendor (after power- PCB and coin vendor for
0002 communication with
on). - A serial communication error normal connection. - Replace
coin vendor (serial
has occurred. (The serial the serial PCB. - Check the
communication)
communication error cannot be coin vendor. - Replace the
recovered.) image processor PCB.
435
Language file/boot
ROM/USB memory
E744- The language file version does not Download a language file of
error
0001 match Bootable. the correct version.
Language file
version error
Language file/boot
ROM/USB memory
E744- The language file is longer than Download a language file of
error
0002 the permitted size. the correct version.
Language file size
error
Language file/boot
ROM/USB memory
E744- The language file version does not Download a language file of
error
0003 match Bootable. the correct version.
Language file
version error
Language file/boot
ROM/USB memory
E744- Download a language file of
error Reading of language file is invalid.
0004 the correct version.
Language file read
error

Error in power supply fan
Power supply fault, - Replace the power
E804- The fan lock detection signal is
DC controller PCB supply fan - Replace the
0000 input for about 10 sec or longer
fault. DC controller PCB
continuously.
Error in duplexing fan/CPU fan
Duplexing fan fault, - Replace the duplexing
E805- The duplexing fan lock detection
DC controller PCB fan - Replace the DC
0005 signal is input for about 10 sec or
fault. controller PCB
longer continuously.
Error in pressure release
- Replace the fixing drive
mechanism Fixing drive assembly
E840- assembly - Replace the
Although passing 2.5 sec from the fault, fixing pressure
0000 fixing pressure release
start of HP control, HP (pressure release cam fault.
cam
condition) cannot be controlled.

E000- The temperature detected by the main
0000 or sub thermistor does not rise to the
controller PCB.
436
Fixing unit temperature rise detection

(by main thermistor) - Check the connector of the fixing film unit. -
E001-
The main thermistor detected an Replace the fixing film unit. - Replace the DC
0000
abnormally high temperature (240 deg controller PCB.
C) during temperature control.
(by sub thermistor) - Check the connector of the fixing film unit. -
E001-
The sub thermistor detected an Replace the fixing film unit. - Replace the DC
0001
abnormally high temperature (295 deg controller PCB.
- Check the connector of the fixing film unit. -
E002- control.
Replace the fixing film unit. - Replace the DC
controller PCB.
Abnormally low temperature (detected
by main thermistor)
controller PCB.
by sub thermistor)
0001 sub thermistor has reached the
controller PCB.
- Check the connector of the main motor. -
controller PCB.
Waster toner full detection sensor failure
- Check the connector of the waster toner full
E019- The waste toner full state was detected
sensor. - Replace the waste toner full
0001 continuously for five or more seconds
sensor. - Replace the DC controller PCB.
Duplex unit connection error
- Check the connectors of the duplex unit
Disconnection of the duplex unit was
E052- and DC controller PCB. - Replace the duplex
0000 controller PCB. - Replace the DC controller
normal connection to the duplex unit,
PCB.
0000 The BD detection PCB is faulty.
437
Printer engine communication error - Check the connectors of the DC controller

E197- Erroneous communication between the PCB and image processor PCB. - Replace
0000 DC controller PCB and image processor the DC controller PCB for normal connection.
PCB was detected. - Replace the image processor PCB.
PCB.
Offset motor or finisher controller PCB
failure
E520- Offset HP sensor failure
0001 - The offset motor was driven for 1000
ms in the HP sensor approach direction,
but the offset HP sensor did not turn on.

Offset motor or finisher controller PCB
failure - Check the connector of the offset HP sensor.
Offset HP sensor failure - Check the connector of the offset motor. -
E520-
- The offset motor was driven for 1000 Replace the offset HP sensor. - Replace the
0002
ms in the HP sensor escape direction, offset motor. - Replace the finisher controller
but the offset HP sensor did not turn PCB.
off.
- Staple HP sensor failure
- Check the connector of the staple unit. -
E531- - Finisher controller PCB failure
Replace the staple unit. - Replace the finisher
0001 - The staple home position was not
controller PCB.
left when 400 ms have lapsed since
start of staple operation.
- Finisher controller PCB failure
- The staple home position had been
- Check the connector of the staple unit. -
E531- left once, but it was not reached again
Replace the staple unit. - Replace the finisher
0002 when 400 ms have lapsed since start
controller PCB.
of staple operation. In addition, the
staple home position could not be
reached by performing reverse
operation for 400 ms
E540- - Standard tray shift motor or finisher - Check the connector of the standard tray HP
0001 controller PCB failure sensor. - Check the connector of the standard
- Standard tray HP sensor failure - tray clock sensor. - Check the connector of the
Standard tray clock sensor failure standard tray shift motor. - Replace the
- Standard tray shift motor load failure standard tray HP sensor. - Replace the
The standard tray was moved but the standard tray clock sensor. - Replace the
438
standard tray shift motor. - Replace the finisher

paper surface was not detected.
controller PCB.
- Check the connector of the standard tray HP
sensor. - Check the connector of the standard
tray clock sensor. - Check the connector of the
- Standard tray HP sensor failure
E540- standard tray shift motor. - Replace the
- Standard tray clock sensor failure
0002 standard tray HP sensor. - Replace the
- Standard tray shift motor load failure
standard tray clock sensor. - Replace the
controller PCB.
- Standard tray shift motor or finisher - Check the connector of the standard tray HP
controller PCB failure sensor. - Check the connector of the standard
- Standard tray HP sensor failure tray clock sensor. - Check the connector of the
E540- - Standard tray clock sensor failure standard tray shift motor. - Replace the
0003 - Standard tray shift motor load failure standard tray HP sensor. - Replace the
The standard tray was operated, but it standard tray clock sensor. - Replace the
did not reach the sensor within 300 standard tray shift motor. - Replace the finisher
ms. controller PCB.
- Check the connector of the standard tray HP
sensor. - Check the connector of the standard
- Standard tray HP sensor failure
- Standard tray clock sensor failure
E540- standard tray shift motor. - Replace the
0005 standard tray HP sensor. - Replace the
The encoder clock signal was not
standard tray clock sensor. - Replace the
detected two or more times when the
standard tray was operated for 300
controller PCB.
ms.
- Optional tray motor or finisher - Check the connector of the optional tray HP
controller PCB failure sensor. - Check the connector of the optional
- Optional tray HP sensor failure tray clock sensor. - Check the connector of the
E542-
- Optional tray clock sensor failure optional tray shift motor. - Replace the optional
0001
- Optional tray shift motor load failure tray HP sensor. - Replace the optional tray
The optional tray was operated, but clock sensor. - Replace the optional tray shift
the paper surface was not detected. motor. - Replace the finisher controller PCB.
- Optional tray motor or finisher - Check the connector of the optional tray HP
controller PCB failure sensor. - Check the connector of the optional
E542-
0002
Cannot move (to the pickup position) clock sensor. - Replace the optional tray shift
within the specified time. motor. - Replace the finisher controller PCB.
E542- - Optional tray motor or finisher - Check the connector of the optional tray HP
0003 controller PCB failure sensor. - Check the connector of the optional
The optional tray was moved upward, clock sensor. - Replace the optional tray shift
but it did not reach the HP sensor motor. - Replace the finisher controller PCB.
439
within 3000 ms.

- Optional tray motor or finisher
- Check the connector of the optional tray HP
sensor. - Check the connector of the optional
- Optional tray HP sensor failure
E542- - Optional tray clock sensor failure
optional tray shift motor. - Replace the optional
0005 - Optional tray shift motor load failure
tray HP sensor. - Replace the optional tray
The encoder clock signal was not
clock sensor. - Replace the optional tray shift
detected two or more times when the
motor. - Replace the finisher controller PCB.
optional tray was operated for 300 ms.
- Stack delivery motor or finisher
controller PCB failure - Check the connector of the stack delivery HP
- Stack delivery HP sensor failure sensor. - Check the connector of the stack
E575- The stack delivery motor was driven delivery motor. - Check the connector of the
0001 for 2000 ms in the stack delivery stack delivery HP sensor. - Replace the stack
direction (HP sensor approach delivery motor. - Replace the finisher controller
direction), but the stack delivery HP PCB.
- Stack delivery motor or finisher
- Check the connector of the stack delivery HP
sensor. - Check the connector of the stack
- Stack delivery HP sensor failure
E575- delivery motor. - Check the connector of the
The stack delivery motor was driven
0002 stack delivery HP sensor. - Replace the stack
for 2000 ms in the HP sensor escape
delivery motor. - Replace the finisher controller
direction, but the stack delivery HP
PCB.
sensor did not turn off.
Shutter drive motor or finisher
- Shutter open detection sensor
sensor. - Check the connector of the shutter
failure
clutch. - Check the connector of the shutter
E584- - Shutter clutch failure
motor. - Replace the shutter open sensor. -
0001 The shutter open sensor did not turn
Replace the shutter clutch. - Replace the
on when 1000 ms have lapsed since
shutter drive motor. - Replace the finisher
the shutter unit had performed open
controller PCB.
operation, resulting in incomplete
open operation.
- Shutter drive motor or finisher
- Shutter open detection sensor
sensor. - Check the connector of the shutter
failure
clutch. - Check the connector of the shutter
E584- - Shutter clutch failure
motor. - Replace the shutter open sensor. -
0002 The shutter open sensor did not turn
Replace the shutter clutch. - Replace the
off when 1000 ms have lapsed since
shutter drive motor. - Replace the finisher
the shutter unit had performed close
controller PCB.
operation, resulting in incomplete
close operation.

440

cassette
0000 detected after power-on, detection of normal
connection to the optional cassette, and start
controller PCB.
of communication.
- Disconnection from the card reader has - Check the connectors of the card
been detected since communication started reader and image processor PCB. -
E719-
after confirmation of normal connection to the Replace the card reader for normal
0000
card reader (after power-on). - A serial connection. - Replace the image
communication error has occurred. (The processor PCB.
recovered.)
Erroneous communication with coin vender
E719-
after confirmation of normal connection to the and coin vendor for normal connection. -
0002
coin vendor (after power-on). - A serial Replace the serial PCB. - Check the
communication error has occurred. (The coin vendor. - Replace the image
serial communication error cannot be processor PCB.
recovered.)
controller PCB and image processor
Erroneous communication between controller
PCB for normal connection. - Check the
E733- and printer
power supply of the printer (Check
whether initialization is performed at
startup.
startup). - Replace the DC controller
PCB or image processor PCB.
processor PCB.
Erroneous communication between controller
and network board
E744-
0001
E744-
0002
E744-
0003
E744-
0004
441

E808-
- The heater does not turn on. - A fixing drive Replace the fixing drive motor. -
0000
motor failure was detected. Replace the DC controller PCB. -
Replace the power supply PCB.

Startup error
E000- The temperature detected by the main or
0000 sub thermistor does not rise to the
controller PCB.
by main thermistor) - Check the connector of the fixing film unit.
E001-
The main thermistor detected an - Replace the fixing film unit. - Replace the
0000
by sub thermistor) - Check the connector of the fixing film unit.
E001-
The sub thermistor detected an - Replace the fixing film unit. - Replace the
0001
E002- control.
DC controller PCB.
main thermistor)
DC controller PCB.
sub thermistor)
E003- After the temperature detected by the sub
0001 thermistor has reached the specified
DC controller PCB.
value, it does not reach the specified
value during initial rotation.
E010- Main motor failure - Check the connector of the main motor. -
442

controller PCB.
faulty. - Check the connector of the waster toner
E019-
The waste toner full state was detected full sensor. - Replace the waste toner full
0001
continuously for five or more seconds sensor. - Replace the DC controller PCB.
Erroneous connection to duplex unit
- Check the connectors of the duplex unit
E052- and DC controller PCB. - Replace the
0000 duplex controller PCB. - Replace the DC
normal connection to the duplex unit, and
controller PCB.
start of communication
0000 The BD detection PCB is faulty
E196-
0001
E196-
0002
- Check the connectors of the DC controller
PCB and image processor PCB. - Replace
E197- Erroneous communication between the
the DC controller PCB for normal
0000 DC controller PCB and image processor
connection. - Replace the image processor
PCB was detected.
PCB.

Zero-cross signal error
If failed to detect zero-cross signal cycle of
E261- the power supply when initializing. When - Replace the power supply PCB. -
0000 the input of the zero-signal failed Replace the DC controller PCB.
continuously for three seconds while
controlling the temperature adjustment.
PCB.
E520- - Offset motor or finisher controller PCB - Check the connector of the offset HP
0001 failure sensor. - Check the connector of the offset
- Offset HP sensor failure The offset motor motor. - Replace the offset HP sensor. -
was driven for 1000 ms in the HP sensor Replace the offset motor. - Replace the
443
approach direction, but the offset HP

failure
escape direction, but the offset HP sensor
did not turn off.
- Staple HP sensor failure - Finisher - Check the connector of the staple unit. -
E531-
controller PCB failure The staple home Replace the staple unit. - Replace the
0001
position was not left when 400 ms have finisher controller PCB.
lapsed since start of staple operation.
- Staple HP sensor failure - Finisher
controller PCB failure The staple home
position had been left once, but it was not - Check the connector of the staple unit. -
E531-
reached again when 400 ms have lapsed Replace the staple unit. - Replace the
0002
since start of staple operation. In addition, finisher controller PCB.
the staple home position could not be
reached by performing reverse operation
for 400 ms.
standard tray was moved but the paper
Standard tray clock sensor failure
- Standard tray shift motor load failure The
standard tray was operated, but it did not
reach the sensor within 300 ms
E540- - Standard tray shift motor or finisher - Check the connector of the standard tray
0005 controller PCB failure HP sensor. - Check the connector of the
444
- Standard tray HP sensor failure - standard tray clock sensor. - Check the
Standard tray clock sensor failure connector of the standard tray shift motor.
- Standard tray shift motor load failure The - Replace the standard tray HP sensor. -
encoder clock signal was not detected two Replace the standard tray clock sensor. -
or more times when the standard tray was Replace the standard tray shift motor. -
operated for 300 ms. Replace the finisher controller PCB.
PCB failure
tray clock sensor failure
- Optional tray shift motor load failure The
optional tray was operated, but the paper
PCB failure
shift motor load failure Cannot move (to
the pickup position) within the specified
time.
PCB failure
was moved upward, but it did not reach the
HP sensor within 3000 ms.
- Optional tray motor or finisher controller - Check the connector of the optional tray
PCB failure HP sensor. - Check the connector of the
E542- tray clock sensor failure - Optional tray connector of the optional tray shift motor. -
0005 shift motor load failure The encoder clock Replace the optional tray HP sensor. -
signal was not detected two or more times Replace the optional tray clock sensor. -
when the optional tray was operated for Replace the optional tray shift motor. -
300 ms. Replace the finisher controller PCB.
PCB failure
ms in the stack delivery direction (HP
sensor approach direction), but the stack
delivery HP sensor did not turn on.

445
- Stack delivery motor or finisher controller - Check the connector of the stack
PCB failure delivery HP sensor. - Check the
- Stack delivery HP sensor failure connector of the stack delivery motor. -
E575-
The stack delivery motor was driven for Check the connector of the stack delivery
0002
2000 ms in the HP sensor escape direction, HP sensor. - Replace the stack delivery
but the stack delivery HP sensor did not motor. - Replace the finisher controller
turn off. PCB.
PCB failure
open operation.
- Shutter drive motor or finisher controller
PCB failure
close operation.
cassette
controller PCB.
- Disconnection from the card reader has
- Check the connectors of the card reader
been detected since communication started
E719- and image processor PCB. - Replace the
0000 card reader for normal connection. -
the card reader (after power-on).
- A serial communication error has
occurred. (The serial communication error
cannot be recovered.)
E719-
0002
recovered.)
E730- Inside error of the image processor PCB - Putting the switch on/off of the power
446
(PDL system error)

supply. - Replace the image processor
0000 The inside of the image processor PCB is
PCB.
faulty.
startup.
processor PCB.
processor PCB.
E744- The language file version does not match Download a language file of the correct
0001 Bootable. version.
E744- The language file is longer than the Download a language file of the correct
0002 permitted size. version.
E744- The language file version does not match Download a language file of the correct
0003 Bootable. version.
Language file read error
0004 version.

Fixing drive circuit failure
E808-0000
- The heater does not turn on. - A fixing drive motor failure was detected.

E000- The reading The fixing film unit is faulty. The main 1. Connector Is the connector of
0000 of the main thermistor has an open circuit. The the fixing assembly connected?
thermistor fixing heater has an open circuit. The a. main power supply PCB (J8)
does not main power supply PCB is faulty. The <-> relay connector <-> heater b.
reach 30C 1 DC controller PCB is faulty. To reset DC controller PCB (J320) <->
sec after the the error, execute the following in relay connector <-> thermistor
main power service mode: NO: Connect the connector. 2.
447
Fixing film unit (thermistor)

Check the interval between pin 1
and pin 2 and between pin 3 and
pin 4 of the connectosr (4-pin) of
the thermistor for electrical
continuity. Is it W (open)? YES:
The heater has an open circuit,
or the thermal switch is open.
Replace the fixing film unit. 4.
switch is Main power supply PCB, DC
turned on. controller PCB Press the Start
Or, it does key. Is the drive voltage of the
not reach heater supplied by the connector
70C 2 sec J8 of the main power supply
thereafter PCB? Main heater: between J8-
1 (FSR1) and J8-5 (FSR COM)
Sub heater: between J8-3
(FSR2) and J8-5 (FSR COM)
YES: The heater drive power
supply is faulty. Replace the
main power supply PCB. NO:
The thermistor control
mechanism is faulty. Replace
pin 4 of the connectors (4-pin) of
continuity. Is it 0 W (short
circuit)? YES: The thermistor
has a short circuit. Replace the
The fixing film unit is faulty (i.e., the
fixing film unit. If the thermistor
The main thermistor has a short circuit). The
has a short circuit, the indication
thermistor main power supply PCB is faulty. The
E001- in service mode
detects DC controller PCB is faulty. Caution To
0000 (COPIER>DISPLAY>ANALOG)
250C or clear the error, execute the following in
will be as follows from the start:
higher service move:
FIXC= 250°C for the main
thermistor; FIX-E=310°C for the
sub thermistor. 2. Main power
supply PCB, DC controller PCB
Try replacing the main power
supply PCB. Is the problem
corrected? YES: End. NO:
E001- The main The fixing film unit is faulty (i.e., the Check the interval between pin 1
0001 thermistor or thermistor has a short circuit). The and pin 2 and between pin 3 and
the sub main power supply PCB is faulty. The pin 4 of the connectors (4-pin) of
thermistor DC controller PCB is faulty. Caution To the thermistor for electrical
detects clear the error, execute the following in continuity. Is it 0 W (short
overheating service move: circuit)? YES: The thermistor
448

in service mode
(COPIER>DISPLAY>ANALOG)
(hardware
circuit COPIER>FUNCTION>CLEAR>ERR.
detection)
pin 4 of the connectors (4-pin) of
The sub thermistor has a short circuit). The
thermistor main power supply PCB is faulty. The
E001- in service mode
detects DC controller PCB is faulty. Caution To
0002 (COPIER>DISPLAY>ANALOG)
about 295C clear the error, execute the following in
or higher service move:
E002- The The fixing film unit is faulty (i.e., the 1. State Turn on the power
0000 temperature main thermistor TH1 has poor contact, switch, and clear E002/E003.
of the fixing or the fixing heater is faulty). The main Thereafter, turn off and then on
film is as power supply PCB is faulty. The DC the power switch. Does the fixing
follows: controller PCB is faulty. Caution To heater operate? NO: See “The
has clear the error, execute the following in fixing heater fails to operate.” 2.
exceeded service mode: Wiring Is the wiring from the DC
100C, but COPIER>FUNCTION>FCLEAR>ERR. controller PCB to the fixing film
does not unit normal? NO: Correct the
reach 115C wiring. 3. Fixing film unit, DC
within 1 sec controller PCB Try replacing the
thereafter. fixing film unit. Is the problem
has corrected? YES: End. NO:
exceeded Replace the DC controller PCB.
140C, but
does not
449
reach 150C
within 1 sec
thereafter.
has
exceeded
160C, but
does not
reach 165C
within 1 sec
thereafter
1. State Turn on the power
switch, and clear E002/E003.
Thereafter, turn off and then on
the power switch. Does the fixing
The main main thermistor (TH1) has poor contact
heater operate? NO: See “The
thermistor or has an open circuit; or, the fixing
fixing heater fails to operate.” 2.
reading is heater is faulty). The main power
E003- Wiring Is the wiring from the DC
lower than supply PCB is faulty. The DC controller
0000 controller PCB to the fixing film
140C when PCB is faulty. Caution To clear the
unit normal? NO: Correct the
paper is error, execute the following in service
wiring. 3. Fixing film unit, DC
moved mode:
controller PCB Try replacing the
fixing film unit. Is the problem
Thereafter, turn off and then on
the power switch. Does the fixing
main thermistor (TH1) has poor contact
Low fixing heater operate? NO: See “The
or has an open circuit; or, the fixing
temperature fixing heater fails to operate.” 2.
heater is faulty). The main power
E003- detection Wiring Is the wiring from the DC
supply PCB is faulty. The DC controller
0001 after standby controller PCB to the fixing film
PCB is faulty. Caution To clear the
(by sub unit normal? NO: Correct the
error, execute the following in service
thermistor) wiring. 3. Fixing film unit, DC
mode:
fixing film unit. Is the problem
E007- An error in The fixing film sensor (PS45) is faulty. 1. Wiring Are the wring and the
0000 the rotation The DC controller PCB is faulty. connectors connected securely?
of the fixing Caution To clear the error, execute the DC controller PCB (J311) <->
film is following in service mode: relay connector <-> fixing film
detected. COPIER>FUNCTION>CLEAR>ERR sensor NO: Connect the wiring
The reading and the connectors. 2. Fixing
of the main film sensor Check the fixing film
thermistor is rotation signal.When the fixing
100C or motor is rotating, is the film
higher and, rotation detection signal sent by
in addition, the fixing film sensor to the
450
concoctor J311 of the DC

controller PCB? Film rotation
detection signal: 5V pulse signal
the fixing film
between J311-A9
sensor does
(FILM_ROT_D) and J311-A8
not detect
(GND); at intervals of 100 msec
the rotation
ON and 440 msec OFF NO: If
of the film for
the fixing film is normal, replace
6 sec or
the sensor. 3. Fixing film unit,
more while
DC controller PCB Is there a
the fixing
fault in the fixing film edge
motor is
rotation detection mechanism?
driven
YES: Replace the fixing film unit.
NO: Replace the DC controller
PCB.
1. Connector Is the connector of
the main motor connected? NO:
Connect the connector. 2. Main
power supply PCB Is the drive
voltage (24 V) of the main motor
supplied by the main power
After the
supply PCB? Main power supply
main motor
PCB: between J202-1 (24VU1-
drive signal
SW) and J202-2 (OVU1) NO:
is generated,
E010- The main motor (M2) is faulty. the DC Replace the main power supply
the clock
0000 controller PCB is faulty. PCB. 3. Main controller (M2), DC
signal does
controller PCB Press the Start
to arrive
key. Is the lock signal of the
within 1.3
main motor present at the
sec
connector J308 on the DC
controller PCB? Lock signal:
J318-A10 (MM_LOCK) YES:
Replace the main motor. NO:
Check the wiring; if normal,
replace the DC controller PCB.
E014- After the The fixing motor (M19) is faulty. The 1. Connector Is the connector of
000 fixing motor DC controller PCB is faulty. the fixing motor connected? NO:
drive signal Connect the connector. 2. Main
is generated, power supply PCB Is the drive
the clock voltage (24 V) of the fixing motor
signal does supplied by the main power
not arrive supply PCB? Main power supply
within 1.3 PCB: between J202-3 (24VU1-
sec S) and J202-4 (OVU1) NO:
Replace the main power supply
PCB. 3. Fixing motor (M19), DC
controller PCB Press the Start
key. Is the lock signal of the
fixing motor present at the
connector (J312) on the DC
451

J312-B4 (FSRM_LOCK*) the DC
controller PCB change from 0 to
about 5 V? YES: Replace the
fixing motor. NO: Replace the
DC controller PCB.

1. Waste toner case full
detection mechanism Remove
the waste toner case, and turn
off and then on the main power
switch. Is 'E019' absent? YES:
The waste toner case is full. The waste toner case full
The waste toner case full detection assembly is soiled
detection mechanism is with toner. Clean both inside
soiled. The waste toner and outside of area A of the
E019- The waste toner case is sensor is faulty. The DC waste toner case with alcohol.
0000 full of waste toner controller PCB is faulty. Make sure that no dirt remains
Caution To clear the error, inside and outside the area
dispose of the waste toner, around the round recess. 2.
and turn off and then on the Waste toner full sensor, DC
main power switch. Controller PCB Try replacing
the waste toner case full
sensor. Is the problem
Replace the DC controller
PCB.
1. Connector Is the DA unit
connected securely? NO:
Connect it securely. 2. DA
The DA unit connection
E032- The DA unit is faulty. The controller, Main controller PCB
is disconnected (after
0001 main controller PCB is faulty. Try replacing the DA unit. Is
connection).
the problem corrected? YES:
End. NO: Replace the main
controller PCB.
E051- At start-up, home The horizontal home position 1. Connector Are the
0000 position is not detected sensor is faulty. The connectors of the horizontal
when the horizontal horizontal registration motor registration home position
registration assembly is is faulty. The DC controller sensor and the horizontal
moved 100 mm in the PCB is faulty. registration motor connected?
direction of home a. DC controller PCB (J304) <-
position > relay connector <->
position sensor b. DC controller
PCB (J304) <-> relay
connector <-> horizontal
452
registration motor NO: Connect

the connectors. 2. Sensor lever
(damage and interference),
Sensor Is abnormal noise
heard from the horizontal
registration assembly in
keeping with the motor
rotation? YES: a. The
horizontal registration
assembly is out of place
because of damage to the
sensor lever. Replace the
sensor lever. b. The horizontal
registration assembly
malfunctions because of the
presence of foreign matter.
Remove the foreign matter. c.
The sensor is faulty and cannot
detect home position. Replace
the sensor. 3. Horizontal
registration motor, DC
controller PCB Is the horizontal
registration motor control signal
generated by the DC controller
PCB? J304-1/2: 24 V, J304-
3/4/5/6: motor excitation signal
YES: The horizontal
registration motor is faulty.
Replace the motor. NO:
PCB.
E064- The presence of a high- The contact has poor 1. Contact Is any of the
0000 voltage error is connection. The wiring is contacts of the primary
communicated by the faulty. The composite power charging roller, developing
composite power supply supply PCB is faulty. The assembly, or transfer charging
PCB (The output for DC controller PCB is faulty. roller soiled? Or, is there poor
primary charging, proce contact? YES: Clean the
developing, or transfer contact, and set it once again.
has deviated from a 2. Wiring Is the wiring between
specific level of voltage) the contacts for the following
normal: DC controller PCB
(J301), composite power
supply PCB (J136), primary
charging roller, developing
assembly, transfer charging
roller? a. DC controller PCB
(J301) <-> composite power
supply PCB (J136) b.
composite power supply PCB
(J130-7) <-> primary charging
453
roller contact c. composite

power supply PCB (J130-1) <-
> developing assembly contact
d. composite power supply
PCB (FT133) <-> transfer roller
contact NO: Correct the
connection. 3. Composite
power supply PCB, DC
controller PCB Try replacing
the composite power supply
PCB. Is the problem corrected?
YES: Yes. NO: Replace the DC
controller PCB.
1. BD PCB Try replacing the
BD PCB. Is the problem
The BD signal is not
The wiring is faulty (short corrected? YES: End. 2. Laser
detected 10 times or
circuit, open circuit). The BD scanner unit, DC controller
E100- more within 10 msec in 5
PCB is faulty. The laser PCB Try replacing the laser
0001 msec after the
scanner unit is faulty. The scanner unit. Is the problem
generation of the laser
DC controller PCB is faulty. corrected? YES: End. NO:
drive signal
PCB.
The BD signal is not
The wiring is faulty (short corrected? YES: End. 2. Laser
detected 10 times or
circuit, open circuit). The BD scanner unit, DC controller
E100- more within 10 msec in 5
PCB is faulty. The laser PCB Try replacing the laser
0001 msec after the
scanner unit is faulty. The scanner unit. Is the problem
generation of the laser
DC controller PCB is faulty. corrected? YES: End. NO:
drive signal
PCB.
While the laser is ON, The wiring is faulty (short corrected? YES: End. 2. Laser
the BD signal cycle is circuit, open circuit). The BD scanner unit, DC controller
E100-
outside a specific range PCB is faulty. The laser PCB Try replacing the laser
0002
20 times or more scanner unit is faulty. The scanner unit. Is the problem
continuously DC controller PCB is faulty. corrected? YES: End. NO:
PCB.
While the laser is ON, The wiring is faulty (short corrected? YES: End. 2. Laser
the horizontal sync circuit, open circuit). The BD scanner unit, DC controller
E100-
signal cycle is outside a PCB is faulty. The laser PCB Try replacing the laser
0003
specific range 20 times scanner unit is faulty. The scanner unit. Is the problem
or more DC controller PCB is faulty. corrected? YES: End. NO:
PCB.
454
1. Connector Are the connector

(J312) on the DC controller
PCB and the relay connector
Connect the connectors
securely. 2. Main power supply
The wiring is faulty (short
PCB During printing, does the
The motor ready signal circuit, open circuit,
voltage between J204-1 (+)
does not arrive within 15 disconnection). The laser
E110- and J204-2 (-) on the main
sec after the laser scanner motor (M10) is
0000 power supply PCB change
scanner motor drive faulty. The main power
from 0 to about 24 V? NO:
signal is generated supply PCB is faulty. The
Replace the main power supply
DC controller PCB is faulty.
PCB. 3. Laser scanner unit, DC
the laser scanner unit. Is the
problem corrected? YES: End.
NO: Replace the DC controller
PCB.
1. State Does the scanner
operate when the power is
turned on? NO: See 4.2.9 The
No. 1 mirror base does not
operate. 2. Scanner home
position sensor (PS400),
The scanner home The scanner home position
Reader controller PCB Move
position sensor does not sensor (PS400) is faulty.
E202- the No. 1 mirror base by hand
go OFF when the The scanner motor (M400) is
0001 from home position. Does the
scanner is moved faulty. The reader controller
output of the scanner home
forward by 40 mm PCB is faulty.
position sensor change? (J405-
2 on the reader controller PCB
is 5 V (in HP) or 0V (away from
HP)) NO: Replace the sensor.
YES: Replace the rear
controller PCB.

1. State Does the scanner operate when
the power is turned on? NO: See 4.2.9
The No. 1 mirror base does not operate.
The scanner
2. Scanner home position sensor
home position The scanner home position
(PS400), Reader controller PCB Move
sensor does not sensor (PS400) is faulty.
E202- the No. 1 mirror base by hand from
go ON when the The scanner motor (M400)
0002 home position. Does the output of the
scanner is is faulty. The reader
scanner home position sensor change?
moved reverse controller PCB is faulty.
(J405-2 on the reader controller PCB is
450 mm
5 V (in HP) or 0V (away from HP)) NO:
Replace the sensor. YES: Replace the
rear controller PCB.
455
The ADF controller PCB is

While an original faulty. The reader controller 1. Read sensor (S2) Try replacing the
is being read, PCB is faulty. Caution read sensor of the ADF. Is the problem
the image When this code occurs, no corrected? YES: End. 2. ADF controller
E204-
leading edge code is indicated, but the PCB, Reader controller PCB Try
0001
signal does not keys are locked. The code replacing the ADF controller PCB. Is the
arrive from the may be checked in service problem corrected? YES: End. NO:
ADF mode: Replace the reader controller PCB.
COPIER>DISPLAY>ERR.
1. Wiring Is the wiring from the scanning
lamp to the reader controller PCB
A fault is
normal? NO: Connect the connector
detected on the The inverter PCB is faulty.
E220- firmly, and correct or replace the wiring.
inverter PCB for The reader controller PCB
0001 2. Inverter PCB, Reader controller PCB
the scanning is faulty.
Try replacing the lamp inverter PCB. Is
lamp
the problem corrected? YES: End. NO:
1. Scanning lamp (LAMP1) Is the lamp
A specific level
ON during the initial operation after the
cannot be
main power switch is turned on? NO:
attained for the The scanning lamp is faulty.
E225- Replace the scanning lamp. 2. CCD
signal during The CCD PCB is faulty. The
0000 unit, Reader controller PCB Try
CCD gain rear controller PCB is faulty.
replacing the CCD unit. Is the problem
correction at
corrected? YES: End. NO: Replace the
power-on
The edge gain 1. Scanning lamp (LAMP1) Is the lamp
correction level ON during the initial operation after the
is different from main power switch is turned on? NO:
The scanning lamp is faulty.
E225- the correction Replace the scanning lamp. 2. CCD
The CCD PCB is faulty. The
0002 level for the unit, Reader controller PCB Try
rear controller PCB is faulty.
preceding sheet replacing the CCD unit. Is the problem
by a specific corrected? YES: End. NO: Replace the
level or more reader controller PCB.
A fault occurs in
1. Wiring Is the wiring from the min
communication
controller PCB to the DC controller PCB
between the
The main controller PCB is normal? NO: Correct the wiring. 2. DC
E240- CPU of the main
faulty. The DC controller controller PCB, Main controlled PCB Try
0000 controller PCB
PCB is faulty. replacing the DC controller PCB. Is the
and the CPU of
problem corrected? YES: End. NO:
the DC
controller PCB
E243- A fault occurs in The control panel CPU PCB 1. Wiring Is the wiring from the main
0000 the is faulty. The main controller controller PCB to the DC controller PCB
communication PCB is faulty. normal? NO: Correct the wiring. 2.
between the Control panel CPU PCB, Main controller
CPU of the PCB Try replacing the control panel
control panel CPU PCB. Is the problem corrected?
PCB and the YES: End. NO: Replace the main
456
CPU of the main

controller PCB.
controller PCB
1. Execute the following in service
mode:
A difference is COPIER>FUNCTION>CLEAR>CON. Is
discovered the proem corrected? YES: End. After
between the ID executing the service mode, be sure to
in EEPROM The EEPROM (IC403) of enter the service mode data newly. 2.
E248- read when the the reader controller PCB is EE-PROM, Reader controller PCB Try
0001 main power faulty. The reader controller replacing the EE-PROM. Is the problem
switch is turned PCB is faulty. corrected? YES: End. After
on and the ID in replacement, be sure to enter the
ROM upon service mode data newly. NO: Replace
comparison the rear controller PCB. After
replacement, be sure to enter the
service mode date newly.
mode:
COPIER>FUNCTION>CLEAR>CON. Is
the proem corrected? YES: End. After
executing the service mode, be sure to
The data read The EEPROM (IC403) of enter the service mode data newly. 2.
E248- does not match the reader controller PCB is EE-PROM, Reader controller PCB Try
0002 the data written faulty. The reader controller replacing the EE-PROM. Is the problem
to EEPROM PCB is faulty. corrected? YES: End. After
service mode data newly. NO: Replace
the rear controller PCB. After
mode:
COPIER>FUNCTION>CLEAR>CON. Is
A difference is
the proem corrected? YES: End. After
discovered
executing the service mode, be sure to
between the ID
The EEPROM (IC403) of enter the service mode data newly. 2.
of EEPROM and
E248- the reader controller PCB is EE-PROM, Reader controller PCB Try
the ID of ROM
0003 faulty. The reader controller replacing the EE-PROM. Is the problem
upon
PCB is faulty. corrected? YES: End. After
comparison
while writing
service mode data newly. NO: Replace
data
the rear controller PCB. After

E261- The intervals of zero-cross The wiring is faulty 1. Connectors Are the connector
457
J205 on the main power supply

PCB and the connector J308B
(short circuit, open securely connected? (zero-
signals deviate from the circuit). The main cross signal: J205-7 <-> J308B-
tolerance range while the power supply PCB is 1) NO: Connect the connectors
0000
fixing heater is supplied with faulty. The DC securely. 2. Main power supply
power controller PCB is PCB, Main controller PCB Try
faulty. replacing the main power supply
YES: End. NO: Replace the DC
controller PCB.
1. Connector Are the connectors
(J6001/J6002) on the CCD PCB
and the connectors
(J5002/J5003) on the reader
controller PCB connected
The CCD PCB is securely? NO: Connect the
During shading, the shading faulty. The wiring is connectors securely. 2. CCD
E302- processing does not end on faulty (short circuit, unit Try replacing the CCD unit.
0001 the reader controller PCB open circuit). The Is the problem corrected? YES:
after 1 sec reader controller PCB End. 3. Reader controller PCB,
is faulty. Main controller PCB Try
replacing the reader controller
YES: End. NO: Check the
wiring; if normal, replace the
1. Connector Are the connectors
(J6001/J6002) on the CCD PCB
and the connectors
(J5002/J5003) on the reader
controller PCB connected
The CCD PCB is securely? NO: Connect the
During stream reading, the
faulty. The wiring is connectors securely. 2. CCD
edge white addition
E302- faulty (short circuit, unit Try replacing the CCD unit.
processing does not end on
0002 open circuit). The Is the problem corrected? YES:
the rear controller PCB after
reader controller PCB End. 3. Reader controller PCB,
10 sec
is faulty Main controller PCB Try
replacing the reader controller
Any of the following is true in The image data is If this error occurs during normal
the image processing by the faulty. The main copying or printing, the job in
E315 main controller: controller PCB is question (image data) is cleared
The image data has a fault faulty. The HDD is when the main power switch is
The encoding/decoding faulty. turned off and then on again;
458
i.e., the machine will be reset. If

this error occurs frequently,
however, a fault on the main
operation for image data has
controller PCB is a possibility.
a fault The image processing
Further, if this error occurs in a
element of the main controller
specific image within the MAIL
PCB has a fault
BOX, damage in data may be
assumed; be sure to delete the
image from the MAIL BOX.
When the power switch of the
host machine is turned on, The EEPROM is
E420- the back-up data from the faulty. The ADF
0001 EEPROM cannot be read or controller PCB is
the data that has been read faulty.
has a fault
The back-up data cannot be The EEPROM has a
E421- written to the EEPROM, or fault. The ADF
0001 the data that has been written controller PCB has a
has a fault fault.
While the ADF is in standby,
The IPC
the communication with its
communication is
host machine is disrupted for
faulty. The

E505- When the main power is turned on, the The EEPROM is faulty. The
459
checksum of the puncher driverPCB finisher controller PCB is faulty.

0002
has a fault The puncher driver PCB is faulty.
The feed motor (M1) is faulty. The
The feeding roller does not leave home
E510- setting roller home position sensor
position when the feed motor is driven
0001 is faulty. The finisher controller
for 2 sec
PCB is faulty.
The feed motor (M1) is faulty. The
The feeding roller does not return to
E510- setting roller home position sensor
home position when the feed motor is
0002 is faulty. The finisher controller
driven for 2 sec
PCB is faulty.
The stack handling motor (M2) is
At the start of the motor CW operation,
faulty. The stack delivery lever
the stack handling motor (M2) may be
home position sensor (S8) is faulty,
E514- driven for a specific number of
the connector is disconnected, or
0000 rotations; however, the stack delivery
an open circuit exits. The stack
lever home position sensor (S8) does
handling motor (M2) relay harness
not go ON
is faulty. The return roller is faulty
The stack delivery motor (M3) is
The delivery belt does not leave home
E514- faulty. The delivery belt home
position when the stack delivery motor
0001 position motor (PI7) is faulty. The
is driven for 3 sec
The delivery belt does not return to
E514- faulty. The delivery belt home
home position when the stack delivery
0002 position motor (PI7) is faulty. The
motor is driven for 3 sec
The alignment motor (M4) is driven for
a specific number of rotations, but the The rear alignment motor (M4) is
aligning plate home position sensor faulty. The rear aligning plate home
E530- (S7) does not go ON. The alignment position sensor (S7) is faulty. The
0000 motor (M4) is driven for a specific rear alignment motor relay harness
number of rotations, but the aligning is faulty. The rear aligning plate is
plate home position sensor (S7) does subjected to an excess load.
not go OFF
The alignment motor (rear; M5) is
The aligning plate (rear) does not leave faulty. The aligning plate home
E530-
home position when the alignment position sensor (rear; PI5) is faulty.
0001
motor (rear) is driven for 3 sec The finisher controller PCB is
faulty.
The alignment motor (rear; M5) is
The aligning plate (rear) does not return faulty. The aligning plate home
E530-
to home position when the alignment position sensor (rear; PI5) is faulty.
0002
motor (rear) is driven for 3 sec The finisher controller PCB is
faulty.
The stapling home position sensor The stapler motor (M6) is faulty.
E531- (S16) does not go off 0.5 sec after the The stapling home position sensor
0000 stapler motor is rotated CW. The (S16) is faulty. The stapler harness
stapling home position sensor (S16) is faulty. The finisher controller
460
dos not go ON with 0.5 sec after the

stapler motor is rotated CW and,
thereafter, the sensor does not go ON PCB is faulty.

The stapler home position sensor
(PI19) is faulty. The stapler/folder
The stapler does no leave home
E531- motor (M7) is faulty. The
position when the stapler/folder motor
0001 stapler/folder clock sensor (PI4) is
is driven for 1.5 sec
faulty. The finisher controller PCB is
faulty.
The stapler does not return to home
position when the stapler/folder motor
is driven for 1.5 sec
faulty.
The clock signal is disrupted for 1 sec
or more while the stapler/folder motor
is driven
faulty.
The slide home position sensor
The stapler unit does not leave home
E532- PI180 is faulty. The stapler slide
position when the stapler slide motor is
0001 motor (M8) is faulty. The finisher
driven for 4.5 sec
The stapler unit does not return to
home position when the stapler slide
motor is driven for 4.5 sec
sensor (S6) does not go ON when the The front alignment motor (M3) is
front alignment motor (M3) is driven for faulty. The front aligning plate home
E537- a specific number of rotations. The position sensor (S6) is faulty. The
0000 aligning plate home position sensor front alignment motor relay harness
(S6) does not go OFF when the front is faulty. The front aligning plate is
alignment motor (M3) is driven for a subjected to an excess load.
specific number of rotations
The aligning plate (front) does not The alignment motor (front; M4) is
E537- leave home position when the faulty. The aligning plate home
0001 alignment motor (front) is driven for 3 position sensor (front; PI4) is faulty.
sec The finisher controller PCB is faulty.
E537- The aligning plate (front) does not The alignment motor (front; M4) is
461
return to home potion when the faulty. The aligning plate home
0002 alignment motor (front) is driven for 3 position sensor (front; PI4) is faulty.
sec The finisher controller PCB is faulty.
The paper surface sensor (PI9) is
faulty. The tray ascent/descent
The paper surface sensor remains motor clock sensor (PI17) is faulty.
E540-
unchanged 10 sec after the tray The tray upper limit sensor (PI15) is
0001
ascent/ descent motor is driven faulty. The tray ascent/descent
motor (M6) is faulty. The finisher

The paper surface sensor (PI9) is faulty.
The clock for the clock sensor The tray ascent/descent motor clock sensor
E540- is disrupted for 10 sec or more (PI17) is faulty. The tray upper limit sensor
0003 while the tray ascent/descent (PI15) is faulty. The tray ascent/descent
motor is driven motor (M6) is faulty. The finisher controller
PCB is faulty.
The return roller does not reach The delivery motor (M1) or the finisher
home position when the controller PCB is faulty. The return roller
E577- delivery motor (Ml) has been home position sensor (S3) is faulty, the
0000 driven as much as will move it harness connector is disconnected, or an
to the return roller home open circuit exits. The delivery motor relay
position sensor (S3) harness is faulty. The return roller is faulty.
The paddle home position sensor (PI2) is
The paddle does not leave
faulty. The stack ascent/descent home
E577- home position when the paddle
point sensor Pixx0 is faulty. The paddle
0001 motor is driven for 2 sec or
motor (M2) is faulty. The finisher controller
more
PCB is faulty.
The paddle does not return to
E577- home position when the paddle
0002 motor is driven for 2 sec or
more
PCB is faulty.
The stack ascent/descent guide
E577- does not leave home position
0003 when the paddle motor is driven
for 2 sec or more
PCB is faulty.
462

The stack ascent/descent guide
E577- does not return to home
0004 position when the paddle motor
is driven for 2 sec or more
PCB is faulty.
The delivery tray upper limit
sensor (S13) goes ON while the
delivery tray ascent/descent
motor (M5) is in operation.
The clock signal of the delivery
tray ascent/descent motor clock
The delivery tray ascent/descent motor
sensor (S9) is not detected 15
(M5) is faulty. The delivery tray paper
times or more within 0.8 sec
height sensor (S10) is faulty, the harness is
while the delivery tray ascent/
disconnected, or an open circuit exits. The
descent motor (M5) is in
E580- delivery tray ascent/descent motor lock
operation.
0000 sensor (S9) is faulty, the connector is
The delivery tray paper height
disconnected, or an open circuit exits. The
sensor (S10) does not go ON 4
delivery tray ascent/descent motor is
sec after the delivery tray
subjected to an excess load. The finisher
ascent/descent motor (M5)
starts to move up.
sensor (S10) does not go OFF
4 sec after the delivery tray
starts to move down
At the start of the motor CCW
The stack handling motor (M2) is faulty.
operation, the stack handling
The stack delivery lever home position
motor (M2) may be driven for a
E585- sensor (S8) is faulty, the connector is
specific number of rotations;
0000 disconnected, or an open circuit exits. The
however, the stack delivery
stack handling motor (M2) relay harness is
lever home position sensor (S8)
faulty. The return roller is faulty.
does not go ON
The puncher does not return to The puncher home position sensor (PI1P)
E590- home position when the is faulty. The puncher motor (M1P) is faulty.
0001 puncher motor is driven for 250 The puncher motor clock sensor (PI3P) is
msec faulty. The puncher driver PCB is faulty.
The clock from the puncher The puncher home position sensor (PI1P)
E590- motor clock sensor is disrupted is faulty. The puncher motor (M1P) is faulty.
0002 for 60 msec or more when the The puncher motor clock sensor (PI3P) is
puncher motor is driven faulty. The puncher driver PCB is faulty.

E592- In the course of sensor The horizontal
0001 .. output automatic adjustment, registration sensor is
. E592- the light-receiving voltage is faulty. The puncher
0005 2.5 V or less even when the waste sensor is
463
light-emitting voltage is set to

4.4 V. In the course of output
automatic adjustment, the
light-receiving voltage is 2.5
V or more even when the
faulty. The puncher
driver PCB is faulty.
0 V. In the course of sensor
output automatic adjustment,
the light-emitting voltage is
set to 4.4 V or more
Horizontal registration sensor
In the course of sensor
the light-receiving voltage is
2.5 V or less even when the
The horizontal
4.4 V. In the course of output
registration sensor is
E592- faulty. The puncher
light-receiving voltage is 2.5
0006 waste sensor is
V or more even when the
faulty. The puncher
0 V. In the course of sensor
the light-emitting voltage is
Puncher waste full sensor
The horizontal
registration home
position sensor
The puncher not leave home
E593- (PI2P) is faulty. The
position when the puncher
0001 puncher shift motor
shift motor is driven for 1 sec
(M2P) is faulty. The
puncher drive PCB is
faulty
The horizontal
registration home
The puncher does not return position sensor
E593- to home position when the (PI2P) is faulty. The
0002 puncher shift motor is driven puncher shift motor
for 1 sec (M2P) is faulty. The
faulty
E5F1- The folding roller does not The folding roller
0001 leave home position when home position sensor
the stapler/folder motor is (PI12) is faulty. The
driven for 1.5 sec stapler/folder motor
(M7) is faulty. The
stapler/folder clock
sensor (PI14) is
464
faulty. The finisher

controller PCB is
faulty.
The folding roller
home position sensor
(PI12) is faulty. The
The folding roller does to stapler/folder motor
E5F1- return to home position when (M7) is faulty. The
0002 the stapler/folder motor is stapler/folder clock
driven for 3.5 sec or more sensor (PI14) is
controller PCB is
faulty.
The folding roller
home position sensor
(PI12) is faulty. The
stapler/folder motor
The clock is disrupted for 1
E5F1- (M7) is faulty. The
sec or more while the
0003 stapler/folder clock
stapler/folder motor is driven
sensor (PI14) is
controller PCB is
faulty.
1. Wiring Are the connection and
the cable between the connector
The wiring is faulty J1017 on the main controller
When an image is (short circuit, open PCB and the connector J1551 on
transferred between the main circuit). The HDD is the HDD normal? YES: End. NO:
E601- controller PCB and the HDD, faulty. The DC Correct the connection/cable. 2.
0000 the main controller PCB controller PCB is HDD, Main controller PCB Try
detects a fault in control faulty. The main replacing the HDD, and
information controller PCB is download the system software. Is
faulty. the problem corrected? YES:
controller PCB.
cable between the connector
The wiring is faulty J122 on the DC controller PCB
When an image is (short circuit, open and the connector J1015 on the
transferred between the main circuit). The HDD is main controller PCB normal? NO:
E601- controller PCB and the DC faulty. The DC Correct the connection/cable. 2.
0001 controller PCB, the DC controller PCB is DC controller PCB, Main
controller PCB detects a fault faulty. The main controller PCB Try replacing the
in the control information controller PCB is DC controller PCB. Is the
faulty. problem corrected? YES: End.
NO: Replace the main controller
PCB.
E602- A mounting fault of the HDD The wiring is faulty 1. Wiring Are the connection and
465
the cable between connector

J1025 of the main controller PCB
and the connector J2005 of the
HDD normal? NO: Correct the
connector/cable. 2. System
(short circuit, open
software Try re-installing the
is detected when the HDD is circuit). The HDD is
system software. Is the problem
0001 started up from the BOOT faulty. The main
corrected? YES: End. 3. HDD,
ROM controller PCB is
Main controller PCB Try
faulty.
replacing the HDD, and
download the system software. Is
controller PCB.

1. Wiring Are the connection and the
cable between connector J1025 of the
main controller PCB and the
connector J2005 of the HDD normal?
The wiring is faulty
A data read fault of the NO: Correct the connector/cable. 2.
E602- HDD is detected when System software Try re-installing the
circuit). The HDD is
0002 the HDD is started up system software. Is the problem
faulty. The main
from the BOOT ROM corrected? YES: End. 3. HDD, Main
controller PCB Try replacing the HDD,
and download the system software. Is
the problem corrected? YES: End.
NO: Replace the main controller PCB.
E604- A fault is detected in
0000 the image memory
faulty. The main
A fault is detected in (short circuit, open
E605-
the battery for the circuit). The HDD is
0001
image memory faulty. The main
E606- A mounting fault of the The HDD is faulty. The 1. Wiring Are the connection and
0001 HDD is detected when main controller PCB is cable normal between the connector
the HDD is started up faulty. J1025 on the main controller PCB and
from the BOOT ROM the connector J2005 of the HDD? NO:
Correct the connection and the cable.
2. System software Try re-installing
the system software. Is the problem
corrected? YES: End. 3. HDD, Main
controller PCB Try replacing the HDD
466
and downloading the system

software. Is the problem corrected?
YES: End. NO: Replace the main
controller PCB.
1. Wiring Are the connection and the
cable between the connector J 1005
on the main controller PCB and the
A faulty occurs in the The wiring is faulty
connector J31 on the FAX PCB
communication (short circuit, open
E674- normal? NO: Correct the connection
between the fax PCB circuit). The fax PCB is
0000 and the cable. 2. FAX PCB, Main
and the main controller faulty. The main
controller PCB Try replacing the FAX
PCB controller PCB is faulty.
PCB. Is the problem corrected? YES:
End. NO: Replace the main controller
PCB.
1. Connector Is the printer board
A fault occurs it the
(accessory) connected correctly? NO:
combination between Any of the printer
Correct the connection. 2. Printer
E677- any of the printer boards (accessories) is
board, Main controller PCB Try
0001 boards (accessories) faulty. The main
replacing the printer board. Is the
and the main controller controller PCB is faulty.
PCB
Turn off and then on the main power
When the main power
The DC controller PCB switch. Is the problem corrected?
is turned on, the
is faulty. The reader YES: End. NO: If E7100001, replace
E710- communication IC
controller PCB is faulty. the reader controller PCB. If E710-
0001 (IPC) on the reader
The machine controller 002, replace the DC controller PCB. If
controller PCB cannot
PCB is faulty. E71-0003, replace the main controller
be initialized
PCB.
When the main power
is turned on, the
0002 (IPC) on the DC
be initialized
PCB.
When the main power
is trend on, the
0003 (IPC) on the main
be initialized
PCB.
E711- Data is written to the The connector has poor Connector, ADF controller PCB Is the
0001 error register of the connection. The ADF interface cable between the ADF
communication IC controller PCB is faulty. controller PCB an the reader
(IPC) on the reader The finisher controller controller PCB normal? NO: Correct
controller PCB four PCB is faulty. The DA the cable. YES: Replace the ADF
times or more within unit PCB is faulty. The controller PCB.
467
card reader PCB is

1.5 sec
faulty.

connector, Finisher
controller PCB Is the
Data is written to interface cable
the error register of between the finisher
The connector has poor connection. The
the communication controller PCB and
E711- ADF controller PCB is faulty. The finisher
IC (IPC) on the DC the DC controller
0002 controller PCB is faulty. The DA unit PCB
controller PCB four PCB normal? NO:
is faulty. The card reader PCB is faulty.
times or more within Correct the cable.
2 sec YES: Replace the
finisher controller
PCB.
Connector, DA unit
Data is written to PCB Is the interface
the error register of cable between the
the communication DA unit PCB and the
E711- ADF controller PCB is faulty. The finisher
IC (IPC) on the main controller PCB
0003 controller PCB is faulty. The DA unit PCB
main controller PCB normal? NO: Correct
is faulty. The card reader PCB is faulty.
four times or more the cable. YES:
within 2 sec Replace the NE
controller PCB.
E712- The communication The connect has poor connection. The 1. Connector Is the
0001 is not resumed 3 main power supply PCB is faulty. The ADF interface able
sec or more after controller PCB is faulty. The reader between the ADF
data has been controller PCB is faulty. controller PCB and
written to the error the reader controller
register of the PCB normal? NO:
communication IC Correct the cable. 2.
(IPC) on the ADF Main power supply
controller PCB PCB While the ADF
is in operation, does
the voltage between
J203-2 (+) and J203-
1 (-) on the main
power supply PCB
change from 0 to
about 24 V? NO:
Replace the main
power supply PCB. 3.
ADF controller PCB,
Reader controller
PCB Try replacing
468
the ADF controller

PCB. Is the problem
corrected? YES: End.
NO: Replace the rear
controller PCB.
1. Connector Is the
interface able
between the ADF
controller PCB and
the reader controller
PCB normal? NO:
Correct the cable. 2.
Main power supply
PCB While the ADF
is in operation, does
The transmission bit
the voltage between
is not enabled 10
The connect has poor connection. The J203-2 (+) and J203-
sec or more in the
E712- main power supply PCB is faulty. The ADF 1 (-) on the main
sync register of the
0002 controller PCB is faulty. The reader power supply PCB
communication IC
controller PCB is faulty. change from 0 to
(IPC) on e reader
about 24 V? NO:
controller PCB
Replace the main
ADF controller PCB,
Reader controller
PCB Try replacing
the ADF controller
PCB. Is the problem
NO: Replace the rear
controller PCB.
E713- The communication The connector has poor connection. The 1. Connector Is the
0000 with the finisher is option power supply PCB is faulty. The wiring between the
not resumed 3 sec finisher controller PCB is faulty. The DC finisher controller
or more after it is controller PCB is faulty. PCB and the options
disrupted power supply PCB
and between the
options power supply
PCB and the DC
controller PCB
normal? NO: Correct
the wiring. 2. Options
power supply PCB Is
the voltage between
HJ701-6 (+) and
J701-7 (-) on the
PCB about 24 V?
NO: Replace the
469
PCB. 3. Finisher
controller PCB, DC
controller PCB Try
replacing the finisher
controller PCB. Is the
problem corrected?
YES: End. NO:
Replace the DC
controller PCB.
1. Connector Is the
wiring between the
pedestal controller
PCB and the main
power supply PCB
and between the
main power supply
PCB and the DC
controller PCB
normal? NO: Correct
the wiring. 2. Main
The ID signal is not power supply PCB Is
detected within a The connector has poor connection. The the voltage between
E716- specific period of main power supply PCB is faulty. The J206-2 (+) and J206-
0000 time after the pedestal controller PCB is faulty. The DC 1 (-) on the main
presence of a controller PCB is faulty. power supply PCB
pedestal is detected about 24 V? NO:
Replace the main
Pedestal controller
PCB, DC controller
PCB Try replacing
the pedestal
problem corrected?
YES: End. NO:
Replace the DC
controller.
E717- The communication The wiring is faulty (short circuit, open 1. Connector Is the
0001 with the DA unit is circuit). The DA unit PCB is faulty. The connection between
not resumed 3 sec main controller PCB is faulty. Caution To the DA unit PCB and
or more after it is clear the error, execute the following in the main controller
disrupted. service mode: PCB secure? NO:
COPIER>FUNCTION>CLEAR>ERR. Correct the
connection. 2. DA
unit PCB, main
controller PCB Try
replacing the DA unit
PCB. Is the problem
NO: Replace the
470

Erroneous
E719- communication with
0000 card reader (serial
communication)
1. Connector Is the
Cad Reader-C1 or
the coin vendor
connected securely?
NO: Connect it
The communication The wiring is faulty (short circuit, open
securely. 2. Coin
between the Card circuit). The Card Reader-C1 is faulty. The
vendor, Main
E719- Reader-C1 or the coin vendor is faulty. The main controller
controller PCB Try
0001 coin vendor and the PCB is faulty. Caution To clear the error,
replacing the Card
main controller PCB execute the following in service mode:
Reader-C1 or the
is disrupted COPIER>FUNCTION>CLEAR>ERR.
coin vendor. Is the
problem corrected?
YES: End. NO:
Replace the main
controller PCB.
Erroneous
E719- communication with
0002 coin vender (serial
communication)
ode Description Causes Remedy

1. Connector, Reader controller PCB Is
A fault is detected by
the connection between the connector
the main controller PCB The connector has
J1014 on the main controller PCB and
E732- in the communication poor connection. The
the connector J409 on the reader
0001 between reader reader controller
controller PCB normal? NO: Correct the
controller PCB and the PCB is faulty.
connection. YES: Replace the reader
main controller PCB
controller PCB.
1. Connector, DC controller PCB Is the
connection between the connector
the main controller PCB The connector has
E733- in the communication poor connection. The
the conductor J316 on the DC
0001 between the DC DC controller PCB is
controlled PCB normal? NO: Correct
controller PCB and the faulty.
the connection. YES: Replace the DC
main controller PCB
controller PCB.
1. Connection Is the DRAM fitted to the
The connection of
During self diagnosis at socket securely? NO: Fit the DRAM
the IC socket is
E737- power-on, the DRAM securely. 2. DRAM, Main controller
faulty. The main
0000 check finds a fault in the PCB Try replacing the DRAM. Is the
controller PCB is
main controller PCB problem corrected? YES: End. NO:
faulty.
471
1. Connector Is the connection between

the LAN card and the main controller
The LAN card is PCB normal? NO: Correct the
E740- At power-on, the LAN faulty. The main connection. 2. LAN card, Main
0001 card has a fault controller PCB is controller PCB Try replacing the LAN
faulty. card. Is the problem corrected? YES:
PCB.
E740- The MAC address has faulty. The main connection. 2. LAN card, Main
0002 a fault controller PCB is controller PCB Try replacing the LAN
PCB.
E740- The LAN card cannot faulty. The main connection. 2. LAN card, Main
0003 be read controller PCB is controller PCB Try replacing the LAN
PCB.
Each PCI slot may be disabled in
service mode to prevent the error:
BOARD>PCI1-OFF through PCI3-OFF.
1. Board Is the connection between the
The PCI bus has
relay board and the main controller
E741- poor connection. The
The PCI bus has a fault PCB normal? NO: Correct the
0000 main controller PCB
connection. 2. Relay board, Main
is faulty.
Controller PCB Try replacing the relay
board. Is the problem corrected? YES:
PCB.
1. Connector, Main controller PCB Is
The reader controller
the connection between the connector
PCB detects a fault in The connector has
E743- the communication poor connection. The
the connector J409 on the reader
0000 between the main main controller PCB
controller PCB normal? NO: Correct the
controller PCB and the has a fault.
connection. YES: Replace the main
reader controller PCB
controller PCB.
The BootROM on the The BootROM is not
main controller PCB mounted correctly, or Downloading (system software) Check
E744- and the system a fault occurred the types of the BootROM and the
0000 software are for during downloading system software, and download system
different models or are or when downloading software of the correct type.
of different types the system software.
472
1. Connectors Are the connectors J204

on the main power supply PCB and the
connector J300 on the DC controller
The wiring is faulty PCB connected securely? NO: Connect
The 24V output from (short circuit, open the connectors securely. 2. Main power
the composite main circuit). The supply PCB Is 24 V supplied by the
E803-
power supply PCB is composite power main power supply PCB (J204) to the
0000
absent for 1 sec or supply PCB is faulty. DC controller PCB (J300)? (J204-5 <->
more The DC controller J300-5: OVU3, J204-6 <-> J300-6:
PCB is faulty. OVU3, J204-7 <-> J300-7: 24VU3,
J204-8 <-> J300-8: 24VU3) NO:
Replace the main power supply PCB.
YES: Replace the DC controller PCB.

1. Foreign matter Is there foreign
matter that prevents the rotation of
the fan? YES: Remove the foreign
matter. 2. Wiring, Connector Are the
wiring and connector of the fan
The clock signal is
normal? Developing fan (FM1): DC
absent for 5 sec or
controller PCB (J302B) Fixing fan
more after the fan The fan wiring is faulty
(FM2): DC controller PCB (J308B)
drive signal has been (short circuit, open
E805- Curl reducing fan (FM4): DC
generated. The detail circuit). The fan is faulty.
0001 controller PCB (J311B) Curl reducing
codes of the fans in The DC controller PCB
fan (FM5): DC controller PCB
question are as is faulty.
(J311B) Electrical unit fan (FM3):
follows:
main controller PCB (J1028) NO:
developing fan (FM1)
Correct the wiring and the
connection. 3. Fan, DC controller
PCB Try replacing the fan. Is the
E805- The clock signal is The fan wiring is faulty 1. Foreign matter Is there foreign
0002 absent for 5 sec or (short circuit, open matter that prevents the rotation of
more after the fan circuit). The fan is faulty. the fan? YES: Remove the foreign
drive signal has been The DC controller PCB matter. 2. Wiring, Connector Are the
generated. The detail is faulty. wiring and connector of the fan
codes of the fans in normal? Developing fan (FM1): DC
question are as controller PCB (J302B) Fixing fan
follows: (FM2): DC controller PCB (J308B)
fixing fan (FM2) Curl reducing fan (FM4): DC
controller PCB (J311B) Curl reducing
473

The clock signal is wiring and connector of the fan
absent for 5 sec or normal? Developing fan (FM1): DC
more after the fan controller PCB (J302B) Fixing fan
The fan wiring is faulty
drive signal has been (FM2): DC controller PCB (J308B)
E805- generated. The detail Curl reducing fan (FM4): DC
circuit). The fan is faulty.
0003 codes of the fans in controller PCB (J311B) Curl reducing
The DC controller PCB
question are as fan (FM5): DC controller PCB
is faulty.
follows: (J311B) Electrical unit fan (FM3):
curl reducing fan main controller PCB (J1028) NO:
(FM4) Correct the wiring and the
The clock signal is wiring and connector of the fan
absent for 5 sec or normal? Developing fan (FM1): DC
more after the fan controller PCB (J302B) Fixing fan
drive signal has been (FM2): DC controller PCB (J308B)
E805- generated. The detail Curl reducing fan (FM4): DC
circuit). The fan is faulty.
0004 codes of the fans in controller PCB (J311B) Curl reducing
The DC controller PCB
question are as fan (FM5): DC controller PCB
is faulty.
follows: (J311B) Electrical unit fan (FM3):
curl reducing fan main controller PCB (J1028) NO:
(FM5) Correct the wiring and the
0005 absent for 5 sec or (short circuit, open matter that prevents the rotation of
more after the fan circuit). The fan is faulty. the fan? YES: Remove the foreign
drive signal has been The DC controller PCB matter. 2. Wiring, Connector Are the
generated. The detail is faulty. wiring and connector of the fan
codes of the fans in normal? Developing fan (FM1): DC
question are as controller PCB (J302B) Fixing fan
follows: (FM2): DC controller PCB (J308B)
electrical unit fan Curl reducing fan (FM4): DC
(FM3) controller PCB (J311B) Curl reducing
474

1. Connector Is the wiring between
the pedestal controller PCB and the
main power supply PCB and between
the main power supply PCB and the
DC controller PCB normal? NO:
The connector has poor Correct the wiring. 2. Main power
The motor ready connector. The pedestal supply PCB Is the voltage between
signal does not arrive main motor is faulty. J206-2 (+) and J206-1 (-) on the main
E901- within 1.3 sec after the The main power supply power supply PCB about 24 V? NO:
0000 pedestal main motor PCB is faulty. The Replace the main power supply PCB.
drive signal is pedestal controller PCB 3. Pedestal main motor Try replacing
generated is faulty. The DC the pedestal main motor. Is the
controller PCB is faulty. problem corrected? YES: End. 4.
Pedestal controller PCB, DC
pedestal controller PCB. Is the
Canon iR2000 Trouble Error Codes List page 1 (from 2)

E000 The main thermistor reading 1) Wiring Is the connection of
does not reach 40C 14 sec the connector (CN8) on the
after the fixing heater goes power supply PCB and the
ON (fixing low temperature connector (J103) on the DC
error) controller PCB and the wiring
to the fixing assembly
normal? NO : Correct the
connection and wiring. 2)
Fixing assembly Try
replacing the fixing
assembly. Is the fault
corrected? YES : End. 3)
Power supply PCB, DC
controller PCB Try repacking
the power supply PCB. Is the
fault corrected? YES : End.
NO : Replace the DC
475
controller PCB. 4) Error With

the power switch ON, clear
E000 through E004; then,
turn off and then on the
power switch.
1) Wiring Is the connection of
the connector (CN8) on the
power supply PCB and the
controller PCB and the wiring
to the fixing assembly
normal? NO : Correct the
connection and wiring. 2)
Fixing assembly Try
The main thermistor reading replacing the fixing
reaches 220°C or higher assembly. Is the fault
E001
(fixing high temperature corrected? YES : End. 3)
error) Power supply PCB, DC
controller PCB Try repacking
the power supply PCB. Is the
NO : Replace the DC
power switch.
1) Wiring Is the connection of
the connector (CN8) on the
power supply PCB and the
controller PCB and the wiring
A start-up fault is detected to the fixing assembly
under any of the following normal? NO : Correct the
conditions of the main connection and wiring. 2)
thermistor (start-up Fixing assembly Try
detection fault): replacing the fixing
after exceeding 40°C, it fails assembly. Is the fault
E002
to reach 60°C within 10 sec. corrected? YES : End. 3)
after exceeding 60°C, it fails Power supply PCB, DC
to reach 80°C within 10 sec. controller PCB Try repacking
after exceeding 180°C, it the power supply PCB. Is the
fails to reach 195°C within fault corrected? YES : End.
10 sec. NO : Replace the DC
power switch.
476
After the end of the WAIT

period, the main thermistor
reading is 100°C or lower.
In standby, the sub
E003
thermistor reading is 50°C
or lower. (low temperature
error in fixing temperature
control)
At time of initialization, the
ZEROXI* signal of the
power supply is not
detected. 1) Wiring Is the connection of
During temperature control, the connector (CN8) on the
the ZEROXI* signal does power supply PCB and the
not arrive for 3 sec connector (J103) on the DC
continuously. controller PCB and the wiring
A short circuit is detected in to the fixing assembly
the triac (ASIC; fixing normal? NO : Correct the
temperature control drive connection and wiring. 2)
circuit error). Fixing assembly is faulty. Fixing assembly Try
The power supply PCB is (The main thermistor has replacing the fixing
faulty. The DC controller an open circuit. The sub assembly. Is the fault
E004
PCB is faulty.) thermistor has an open corrected? YES : End. 3)
Note: If E000 through E004 circuit. The fixing heater Power supply PCB, DC
is indicated, the RAM on the has an open circuit. controller PCB Try repacking
image processor will retain the power supply PCB. Is the
the error memory of the fault corrected? YES : End.
fixing assembly after the NO : Replace the DC
power switch has been controller PCB. 4) Error With
turned off an then on. the power switch ON, clear
Execute the following in E000 through E004; then,
service mode, and turn off turn off and then on the
and then on the power power switch.
switch to clear the memory:
#7 PRINTER - #4 PRINTER
RESET - YES=(*)
1) Connector Is the
connection of the connector
(J903) of the main motor and
the connector (J06) on the
A specific revolution is not
DC controller PCB normal?
detected from the main
The main motor (M101) is NO : Correct the connection.
motor rotation detection
E010 faulty. The controller PCB is 2) Main motor (M101), DC
signal (MLOK*), causing the
faulty. controller PCB Try replacing
signal to go '1' (main motor
the main motor. Is the fault
fault)
corrected? YES : Replace
the main motor. NO : Check
the wiring; if normal, replace
477
When the scanner motor is

started up, the BD input
signal does not arrive within
When the scanner motor is
started up, the motor 1) Drum unit Is the drum unit
rotation is too fast, and fails installed in host machine?
to reach a specific NO : Install the drum unit. 2)
revolution within 20 sec at Connection Is the connection
time of deceleration. of the connector (J908) on
While the scanner motor is The wiring is faulty (short the BD detection PCB,
rotating at a specific speed, circuit, open circuit). The connector (J907) of the laser
the BD input signal cycle is laser scanner unit is faulty. unit, and connector (J102) on
E100
not within a specific range The DC controller PCB is the DC controller PCB
(±2%) for an equivalent of faulty. The drum unit is not normal? NO : Correct the
10 mm (print distance). installed. connection. 3) Laser/scanner
While the scanner motor is unit, DC controller PCB Try
rotating at a specific speed, replacing the laser/scanner
the BD input signal cycle is unit. Is the fault corrected?
not as indicated (±2%). YES : End. NO : Replace the
During the WMUPR period DC controller PCB.
after the power switch has
been turned on or the front
cover/left cover has been
opened/closed, the drum
unit is absent.
1) Power switch Try turning
off and then on the power
switch. Is the fault corrected?
YES : End. 2) Wiring Is the
The harness to the finisher wiring from the finisher
An error has occurred in the is faulty (disconnected controller PCB to the DC
communication between the connector, open circuit). controller PCB normal? NO :
E500
machine and the finisher The finisher controller PCB Corrected the wiring. 3)
twice continuously. or the DC controller PCB is Finisher controller PCB, DC
faulty. controller PCB Try replacing
the finisher controller PCB. Is
the fault corrected? YES :
End. NO : Replace the DC
controller PCB.
E514 The stack delivery belt does The stack handling motor 1) Stack handling motor drive
not reach home position (M2) is faulty. The stack belt Is the tension of the
when the stack handling delivery home position drive belt appropriate? NO :
motor (M2) is driven for a sensor (S8) is faulty. The Loosen the screw on the
specific time (CW; if the connector is disconnected tension to correct the
same condition occurs or has an operation circuit. tension. 2) Wiring Is the
during stack delivery, a jam The stack handling motor wiring between the finisher
will be identified). relay harness is faulty. The controller PCB and the
stack delivery belt is faulty. harness handling motor (M2)
The finisher controller PCB normal? NO : Correct the
478
wiring. 3) Sensor flag Are the

sensor flag spring and the
flag normal? NO : Correct the
spring or the flag. 4) Stack
delivery lever home position
sensor (S8) Check the stack
sensor (S8). Is the sensor
is faulty.
normal? NO : Replace the
sensor. 5) Stack handling
motor (M2), Finisher
the stack handling motor
(M2). Is the fault corrected?
YES : End. NO : Replace the
1) Rear aligning plate home
position sensor (S7) Check
the rear aligning plate home
position sensor (S7). Is the
The rear alignment motor sensor normal? NO :
(M4) is faulty. The rear Replace the sensor. 2)
The rear aligning plate does
aligning plate home position Wiring List the wiring
not reach home position
sensor (S7) is faulty. The between the finisher
when the rear alignment
sensor connector is controller PCB and the rear
motor (M4) has been driven
disconnected or has an alignment motor (M4). NO :
for a specific time.
E530 open circuit. The rear Correct the wiring. 3) Rear
The rear aligning plate does
alignment motor relay aligning plate Is the rack
not reach home position
harness is faulty. The rear riding cover the collar of the
when the rear alignment
aligning plate is subjected roll? YES : Correct it. 4) Rear
motor (M4) has been driven
to an abnormal load. The alignment motor (M4),
for a specific time.
finisher controller PCB is Finisher controller PCB Try
faulty. replacing the rear alignment
motor (M4). Is the fault
corrected? YES : End. NO :
Replace the finisher
controller PCB.

E531 The stapler does not leave The stapler motor (M6) is 1) Wiring It the wiring
the stapling home position faulty. The stapler home between the stapler unit and
sensor (S13) within 0.5 sec position sensor (SW1) is the finisher controller PCB
after the stapler motor faulty. The stapler harness is normal? NO : Correct the
(M6) is rotated CW. faulty. The finisher controller wiring. 2) Stapler unit,
The stapler does to return PCB is faulty. Finisher controller PCB Try
to the home position replacing the stapler unit. Is
sensor (S13) within 0.5 sec the fault corrected? YES :
after the stapler motor End. NO : Replace the
479
(M6) is driven CW and, in

addition, it does not return
to the sensor within 0.5 finisher controller PCB.
sec after the motor is
driven CCW thereafter.
1) Front aligning plate home
position sensor (S6) Check
the front aligning plate home
sensor normal? NO :
The front alignment motor
Replace the sensor. 2)
The front aligning plate (M3) is faulty. The front
wiring Is the wiring between
does not reach home aligning plate home position
the finisher controller PCB
position when the front sensor (S6) is faulty. The
and the front alignment
aligning motor (M3) is sensor connector is
motor (M3) normal? NO :
driven for a specific time. disconnected or has an open
E537 Correct the wiring. 3) Front
The front aligning plate circuit. The front alignment
aligning plate Is the rack
does not leave home motor relay harness if faulty.
riding over the collar of the
position when the front The front aligning plate is
roll? YES : Correct it. 4)
alignment motor (M3) is subjected to an abnormal
Front alignment motor (M3),
driven for a specific time. load. The finisher controller
Finisher controller PCB Try
PCB is faulty.
replacing the front alignment
motor (M3). Is the problem
controller PCB.
1) Wiring Is the wiring
between the heat discharge
fan and the finisher
The heat discharge fan
The delivery fan rotation controller PCB normal? NO :
(FM1) is faulty. The heat
signal (FNALCOK) does Correct the wiring. 2) Heat
discharge fan relay harness
not arrive within 1 sec discharge fan (FM1),
E551 is faulty. The heat discharge
when the heat discharge Finisher controller PCB Try
fan is subjected to an
fan drive signal (FANON) replacing the heat discharge
abnormal load. The finisher
is sent. fan (FM1). Is the fault
controller PCB.
E577 The return roller does not The delivery motor (M1) on 1) Delivery motor (drive
reach home position when the finisher controller PCB is mechanism) Is the return
the delivery motor (M1) is faulty. The return roller home roller rotation when the
driven for a specific time. position sensor (S3) is faulty. motor is rotating CCW? NO :
(If the same condition is The connector is Correcting the drive
detected while alignment discontented or has an open mechanism. Is the return
takes place in the direction circuit. The delivery motor roller displaced? NO :
of feed, a jam will be relay harness is faulty. The Correct the return roller
identified) return roller is faulty. The spring. Is the tension of the
finisher controller PCB is delivery motor drive belt
faulty. appropriate? NO : Loosen
480
the screw, and correct the

tension. 2) Return roller
home position sensor (S3)
Check the return roller home
sensor normal? NO :
Replace the sensor. 3)
Delivery motor (M1),
replacing the delivery motor
YES : End. NO : Replace
the finisher controller PCB.
E580 The stack tray upper limit The stack tray up/down 1) Stack tray up/down motor
sensor (S1) goes ON while motor (M5) is faulty. The (encoder) Try turning the
the stack tray up/down stack tray paper height encoder of the stack tray
motor (M5) is in operation. sensor (S10) is faulty. The up/down motor by hand.
The clock signal of the sensor connector is Does it rotate smoothly? NO
stack tray up/down clock disconnected or has an open : Correct the mechanical
sensor (S9) is not detected circuit. The stack tray mechanism. 2) Wiring Is the
15 times or more within 0.8 up/down clock sensor (SW9) wiring between the finisher
sec while the stack tray is faulty. The sensor controller PCB and the stack
up/down motor (M5) is in connector is disconnected or tray up/down motor (M5)
operation. has an open circuit. The normal? NO : Correct the
It does not reach the stack stack tray up/down motor is wiring. 3) Tray phase Is the
tray paper height sensor subjected to an abnormal left/right phase of the stack
(S10) 2 sec after the stack load. The finisher controller tray normal? NO : Correct
tray up/down motor (M5) PCB is faulty. the phase. 4) Stack tray
rotates for ascent. up/down lock sensor (S9)
It does not leave the stack Check the stack tray
tray power height sensor up/down clock sensor (S9).
(S10) 2 sec after the stack Is the sensor normal? NO :
tray up/down motor (M5) Replace the sensor. 5)
starts to rotate for descent. Stack tray paper height
sensor (S10) Check the
stack tray paper height
sensor. 6) Stack tray paper
limited sensor (S1), Stack
tray lower limit sensor (S12)
Check the stack tray upper
limit sensor (S1) and the
stack tray lower limit sensor
(S12). Are the sensors
sensors. 7) Stack tray
up/down motor (M5),
replacing the stack tray
481
up/down motor (M5). Is the

NO : Replace the finisher
controller PCB.
1) Stack holding motor drive
belt. Is the tension of the
drive belt appropriate? NO :
Loosen the screw, and
correct the tension. 2) Stack
handling motor (drive
mechanism) Is the return
roller rotating while the
motor is rotating CCW? NO :
The stack handling motor
The stack retaining lever Correct that drive
(M2) is faulty. The stack
does not reach home mechanism. 3) Wiring Is the
position when the stack wiring between the finisher
sensor (S8) is faulty. The
handling motor (M2) has controller PCB and the stack
sensor connector is
been driven for a specific handling motor (M2)
E585 disconnected or has an open
time (at the start of motor normal? NO : Correct the
circuit. The stack handling
CCW rotation). (If the wiring. 4) Stack retaining
motor relay harness is faulty.
same condition is detected lever home position sensor
The stack retaining lever is
during stack delivery, a (S4) Check the stack
faulty. The finisher controller
jam will be identified) retaining lever home position
PCB is faulty.
sensor. 5) Stack handling
motor (M2), Finisher
the stack handling motor
YES : End. NO : Replace
the finisher controller PCB.
The communication
1) Connector Is the
between the card reader
connection and the wiring for
and the image processor
the connector (J1131) of the
PCB is disrupted.
card reader and the
Note: If E719 is indicated,
The wiring is faulty (short connector (J210) on the
the fault in communication
circuit, open circuit). The image processor PCB
is retained by the RAM on
E719 card reader is faulty. The normal? NO : Correct the
the image processor even
image processor PCB is connection. 2) Image
when the power switch has
faulty. processor PCB Try replacing
been turned off and then
the card reader. Is the fault
on; be sure to execute #12
CLEAR - CARD in service
Replace the image
mode before making
processor PCB.
corrections.
E805 After the heat discharge The fan wiring is faulty (short 1) Foreign matter Is there
fan drive signal is circuit, open circuit). The foreign matter that prevents
generated, the fan lock heat discharge fan (FM101) the rotation of the fan?
482
YES : Remove the foreign

matter. 2) Wiring, Connector
Is the connection and wiring
of the connector (J951) of
the heat discharge fan
(FM101) and the connector
detection signal does not (J106) on the DC controller
is fautly. The DC controller
arrive for a specific period PCB normal? NO : Correct
Canon iR Advance 4051 PCB is faulty.
Trouble Error Codes List

1. Go through the following to clear the error:
COPIER> FUNCTION> CLEAR> ERR; and
then turn OFF and then ON the power. 2.
Check connection of the Connectors
(Thermistor Connector: J2063/J2510/J214,
0001 thermistor does not rise to the specified
AC Connector: J105). 3. Replace the Fixing
value during startup control.
Main Thermistor (Film Unit). 4. Replace the
Fixing Main Unit. 5. Replace the DC
Controller PCB (UN2).
E001- The reading of the main thermistor is
0000 250 deg C or more continuously for 200
msec.
Fixing unit temperature rise detection 1. Go through the following to clear the error:
E001- The hardware circuit detects COPIER> FUNCTION> CLEAR> ERR; and
0001 overheating of the main or sub then turn OFF and then ON the power. 2.
thermistor for 30 msec. Replace the DC Controller PCB (UN2).
E001- Fixing unit temperature rise detection 1. Go through the following to clear the error:
0002 The reading of the sub thermistor is 295 COPIER> FUNCTION> CLEAR> ERR; and
deg C or more continuously for 200 then turn OFF and then ON the power. 2.
msec. Check connection of the Connectors
483

Fixing unit temperature insufficient rise
1. The reading of the main thermistor is
E002- 400 msec 2.5 sec after it has indicated
0000 100 deg C. 2. The reading of the main
thermistor is less than 150 deg C
continuously for 400 msec 1.3 sec after
it has indicated 140 deg C.
Low fixing temperature detection after then turn OFF and then ON the power. 2.
standby Check connection of the Connectors
E003-
The reading of the main thermistor is (Thermistor Connector: J2063/J2510/J214,
0000
less than 100 deg C continuously for AC Connector: J105). 3. Replace the Fixing
200 msec or more. Main Thermistor (Film Unit). 4. Replace the
Thermistor disconnection detection 1. Check connection of the Connector
E004- error (J2063/J2510/J214). 2. Replace the Film Unit.
0000 When disconnection is detected with 3. Replace the Fixing Main Unit. 4. Replace
connector for 30 sec continuously. the DC Controller PCB (UN2).
(M1) 1. Check connection of the Connector
E010- Detection is executed every 100 msec (J2002/J2255/J203). 2. Replace the Main
0001 after the start of motor rotation; Motor (M1). 3. Replace the DC Controller
however, the drive detection signal is PCB (UN2).
absent for 2 sec.
E010- During motor rotation, detection is (J2002/J2255/J203). 2. Replace the Main
0002 executed every 100 msec; however, the Motor (M1). 3. Replace the DC Controller
drive signal is absent 5 times in PCB (UN2).
sequence.
E014- Detection is executed every 100 msec (J2001/J203). 2. Replace the Fixing Motor
0001 after the start of motor rotation; (M2). 3. Replace the DC Controller PCB
however, the drive detection signal is (UN2).
absent for 2 sec.
E014- During motor rotation, detection is (J2001/J203). 1. Replace the Fixing Motor
0002 executed every 100 msec; however, the (M2). 2. Replace the DC Controller PCB
drive signal is absent 5 times in (UN2).
sequence.
484
The path between the sub hopper and

the developing assembly is clogged
with toner.
1. Check the rotation of hopper motor gear. (If
Sensor (S25) detects the absence of
rotating, false detection by the sensor is
toner, while the Sub Hopper Toner
doubted. Feed the toner to the developing unit
Sensor (S26) detects the presence of
E020- in service mode: COPIER > FUNCTION >
toner. With the Developing Cylinder
0000 INSTALL > TONER-S.) 2. Replace the
Clutch (CL3) turned on, the hopper feed
Developing Assembly Toner Sensor (S25). 3.
screw motor (M16) is rotated for 1 sec
Replace the Sub Hopper Toner Sensor (S26).
intermittently 194 times; still, the
4. Replace the DC Controller PCB (UN2).
Developing Assembly Toner Sensor
(S25) does not detect the presence of
toner. * Error occurs after the delivery if
a paper in passage exists.
The connector of Developing Assembly
Toner Sensor (S25) is disconnected.
1. Check connection of the Connector
E024- (J2013/J209). 2. Replace the Developing
Sensor (S25) connection detection
0000 Assembly Toner Sensor (S25). 3. Replace the
signal is absent for 100 msec 10 times
in sequence. * Error occurs after the
delivery if a paper in passage exists.
Sensor (S25) is disconnected.
<At LOW SPEED> The Developing
Assembly Toner Sensor (S25) ON
counter is checked every 2.5 seconds,
and the counter increments 1 count 1. Check connection of the Connector
E024- every 25 times when the sensor goes (J2013/J209). 2. Replace the Developing
0001 on, and 300 counts are reached. <At Assembly Toner Sensor (S25). 3. Replace the
HIGH SPEED> The Developing DC Controller PCB (UN2).
counter is checked every 1.5 seconds,
and the counter increments 1 count
every 15 times when the sensor goes
on, and 300 counts are reached.
The connector of Sub Hopper Toner
The Sub Hopper Toner Sensor (S26)
E025- (J2115/J2503/J207). 2. Replace the Sub
connection detection signal is absent for
0000 Hopper Toner Sensor (S26). 3. Replace the
100 msec 10 times in sequence. * Error
occurs after the delivery if a paper in
passage exists.

E025- Failure of the Bottle Motor (M17) 1. Check connection of the Connector
0001 When the disconnection status of the (J2216/J2503/J207). 2. Replace the Bottle
485
bottle motor (M17) is detected 15 times

or more continuously with the 100ms
cycle during the intermittent rotation
When the disconnection status of the
Motor (M17). 3. Replace the DC Controller
bottle motor (M17) is detected 75 times
PCB (UN2).
continuously with the 100ms cycle
during the continuous rotation * Error
occurs after delivering the remaining
paper.
E032-
Detection of open circuit of count pulse Disconnection of cable.
0001
signal.
Failure of the Polygon Motor (M11)
The Polygon Motor (M11) speed lock
E110- (J1/J7/J10/J21/J208/ J8142/J8143). 2.
a specific period of time after the
0001 Replace the Laser Scanner Unit. 3. Replace
Polygon Motor (M11) has been started.
the DC Controller PCB (UN2).
deviation 10 times in sequence at
E110- (J1/J7/J10/J21/J208/ J8142/J8143). 2.
intervals of 100 msec after the signal
0002 Replace the Laser Scanner Unit. 3. Replace
has indicated a locked state. * The
same condition is detected after the
error retry is performed.
The Polygon Motor (M11) speed lock
signal does not indicate a locked state 1. Check connection of the Connector
E110- for 6.5 sec. after a switchover is made (J1/J7/J10/J21/J208/ J8142/J8143). 2.
0003 from low to normal speed or for 8 sec. Replace the Laser Scanner Unit. 3. Replace
after a switchover is made from normal the DC Controller PCB (UN2).
to low speed. * The same condition is
E196-
during communication with EEPROM. Replace the DC Controller PCB (UN2).
0000
paper in passage exists.g
Main ROM reading/writing error
E196-
The main ROM reading or writing error Replace the DC controller PCB (UN2).
0001
occurs.
Option ROM reading/writing error
E196-
The option ROM reading or writing Replace the DC controller PCB (UN2).
0002
error occurs.
E197- Error in communication of Laser Driver 1. Check the cable. 2. Replace the Laser
0000 PCB Communication time out error Scanner Unit. 3. Replace the DC Controller
486
between DC Controller PCB and Main

Controller PCB 2
Communication error with image PCB PCB (UN2). 4. Replace the Main Controller
(For factory) Communication time out PCB 2 (UN14)
error between DC Controller PCB and
1. Check the cable. 2. Replace the Laser
E197- PCB
Scanner Unit. 3. Replace the DC Controller
0001 Communication error with image PCB
PCB (UN2).
for factory (Serial communication error)
1. Disconnect and then connect the flexible
There is an error in the detection of the cable(Reader Controller PCB (UN4)-Main
CCD home position. Controller PCB 2 (UN14)). 2. Replace the
E202-
The attempt to detect the home flexible cable. 3. Replace the CCD HP sensor
0001
position fails when the CCD is moved (S11). 4. Replace the Polygon Motor (M11). 5.
forward. Replace the Reader Controller PCB (UN4). 6.
Replace the Main Controller PCB 2 (UN14).
There is an error in the detection of the cable(Reader Controller PCB (UN4)-Main
CCD home position. Controller PCB 2 (UN14)). 2. Replace the
E202-
The attempt to detect the home flexible cable. 3. Replace the CCD HP sensor
0002
position fails when the CCD is moved (S11). 4. Replace the Polygon Motor (M11). 5.
back. Replace the Reader Controller PCB (UN4). 6.
The light intensity of the CCD is faulty. cable. 2. Replace the flexible cable. 3. Replace
E225-
The light intensity of the CCD during the CCD Unit. 4. Replace the Reader
0000
shading is under the specified level. Controller PCB (UN4). 5. Replace the Main
Controller PCB 2 (UN14).
The reader unit power supply (24V) is 1. Disconnect and then connect the power
E227-
faulty. supply harness connector. (J504/J3/J114) 2.
0001
At time of power-on, the 24V port is off. Replace the Power Supply PCB (UN1).
E227-
faulty. supply harness connector.(J504/J3/J114) 2.
0002
At the start of a job, the 24V port is off. Replace the Power Supply PCB (UN1).

E227-
faulty. supply harness connector.(J504/J3/J114) 2.
0003
At the end of a job, the 24V port is off. Replace the Power Supply PCB (UN1).
The reader unit power supply (24V) is
1. Disconnect and then connect the power
E227- faulty
supply harness connector.(J504/J3/J114) 2.
0004 When a load is being driven, the 24V
Replace the Power Supply PCB (UN1).
port is off.
E240- Error in controller communication 1. Check the Connectors. 2. Replace the DC
487
The serial communication error such

0000 as parity error or overrun error is Controller PCB (UN2).
E240- The serial communication error such 1. Check the Connectors. 2. Replace the DC
0001 as parity error or overrun error is Controller PCB (UN2).
E246-
0001
E246-
0002
E246-
0003
E247-
0001
E247-
0002
E247-
0003
E247-
0004
E248- EEPROM error of the CCD unit cable(CCD unit- Reader Controller PCB
0001 An error has occurred at power-on. (UN4)). 2. Replace the flexible cable. 3.
Replace the CCD unit.
EEPROM error of the CCD unit
E248- cable(CCD unit- Reader Controller PCB
0002 (UN4)). 2. Replace the flexible cable. 3.
operation
An error has occurred during read
operation following write operation.
Error in Zero Cross
Zero Cross failed to be detected for 1. Check the Connectors. (J113/J202) 2.
E261-
500ms or more while the relay was Replace the Power supply PCB (UN1). 3.
0000
ON. * The same condition is detected Replace the DC Controller PCB (UN2).
after the error retry is performed.

E280- Reading unit 1. Disconnect and then connect the flexible cable(Reader
0003 communication error Controller PCB (UN4)-Main Controller PCB 2 (UN14)). 2.
Reading error after Disconnect and then connect the flexible cable(CCD unit-
writing. Main Controller PCB 2 (UN14)). 3. Replace the flexible
488
cable. 4. Replace the Reader Controller PCB (UN4). 5.

E315- Codec error
Replacement of the Main Controller PCB.
0007 JBIG encode error.
E315- Codec error 1. Replace the SDRAM. 2. Replace the HDD. 3. Replace
000d JBIG decode error the Main Controller PCB
E315- Codec error 1. Replace the SDRAM. 2. Replace the HDD. 3. Replace
000e Soft decode error the Main Controller PCB.
E315- Codec error
0025 ROTU hardware error.
E315- Codec error
0027 ROTU timeout error.
E315- MemFill hardware error
0033 MemFill hardware error.
E315- Codec error
0035 MemFill timeout error.
E315- Codec error
0100 PrcOverRun error.
Codec error
Interruption does not
E315-
occur although 2 minutes jcdImage device.
0500
have passed after starting
the operation.
Codec error
E315- Abnormal interruption is
jcdImage device.
0501 detected after starting the
operation.
Codec error
E315-
0510
the operation.
Codec error
jcdImage device.
operation.
Codec error
E315-
0520
the operation.
Codec error
jcdImage device.
operation.
489

Codec error
E315- Interruption does not occur although 2
jcdImage device.
0530 minutes have passed after starting the
operation.
Codec error
E315-
Abnormal interruption is detected after jcdImage device.
0531
starting the operation.
Codec error
jcdImage device.
operation
Codec error
E315-
0541
Codec error
jcdImage device.
operation.
Codec error
E315-
0551
starting the operation
Codec error
jcdImage device.
operation.
Codec error
E315-
0561
E350-
0000
E350-
0001
E350-
0002
E350-
0003
E350-
3000
Main Controller PCB 2 communication
E351- error
of the Main Controller PCB 2. 2. Replace the
0000 Main Controller PCB 2 communication
error.
490
E354-
0001

E354-
0002
E355-
0001
E355-
0003
E355-
0004
1. Connection error between the DADF Driver
Reader Controller PCB (UN4) and
PCB (PCB1) and the Reader Controller PCB
E400- DADF
(UN4). 2. Failure of the DADF Driver PCB
0001 Check sum error occurs at the time of
(PCB1). 3. Failure of the Reader Controller
communication between the Reader
PCB (UN4).
Controller PCB and the DADF.
Reader Controller PCB (UN4) and 1. Connection error between the DADF Driver
DADF PCB (PCB1) and the Reader Controller PCB
E400-
Reception status error occurs at the (UN4). 2. Failure of the DADF Driver PCB
0002
time of communication between the (PCB1). 3. Failure of the Reader Controller
Reader Controller PCB and the PCB (UN4).
DADF.
Reader Controller PCB (UN4) and 1. Connection error between the DADF Driver
DADF PCB (PCB1) and the Reader Controller PCB
E400-
Reception interrupt error occurs at (UN4). 2. Failure of the DADF Driver PCB
0003
the time of communication between (PCB1). 3. Failure of the Reader Controller
the Reader Controller PCB and the PCB (UN4).
DADF.
Release Motor (M2) error
The sensing level of the release
1. Replace the Release Motor HP Sensor
E413- motor HP sensor (SR11) does not
(SR11). 2. Replace the Release Motor (M2). 3.
0001 change within a specified period
Replace the ADF Driver PCB.
when the release motor (M2) is
driven.
(SR11). 2. Replace the Release Motor (M2). 3.
Replace the ADF Driver PCB.
driven.
E490- Different DADF model error 1. Installed DADF is a different model. 2.
491
Replace the Reader Controller PCB (UN4). 3.

0001 Not proper DADF is installed. Replace the DC Controller PCB (UN2). 4.
Communication error (Staple/Booklet
1. Check the cable. 2. Replace the Finisher
E500- Finisher)
Controller PCB. 3. Replace the DC Controller
0000 The communication with the host
PCB.
Communication error (Inner Finisher) 1. Check the cable. 2. Replace the Finisher
E500-
The communication with the host Controller PCB. 3. Replace the DC Controller
0001
machine is interrupted. PCB.
Communication error 1. The wiring between the finisher controller
E503- Communication between the Saddle PCB and saddle controller PCB is faulty. 2. The
0002 Controller and the Finisher Controller finisher controller PCB is faulty. 3. The saddle
is suspended. stitcher controller PCB is faulty.
1. The wiring between the finisher controller
Communication error
PCB and punch Controller PCB is faulty. 2. The
E503- Communication between the Punch
0003 Controller and the Finisher Controller
controller PCB is faulty. 4. The host machine
is suspended.
DC Controller PCB is faulty.
EEPROM error
E505- The checksum data for the EEPROM
Replace the Finisher Controller PCB.
0001 on the finisher controller PCB has an
error.

EEPROM error
E505- The checksum data for the
Replace the Punch Controller PCB.
0002 EEPROM on the punch controller
PCB has an error.
1. The Rear End Assist Home Position Sensor
The stapler does not leave the rear
E514- Finisher Controller PCB and Rear End Assist
end assist home position when the
8001 Motor is faulty. 3. The end assist mechanism is
Rear End Assist Motor has been
faulty. 4. The Rear End Assist Motor (M109) is
faulty. 5. The Finisher Controller PCB is faulty.
1. The Rear End Assist Home Position Sensor
E514- Finisher Controller PCB and Rear End Assist
rear end assist home position when
8002 Motor is faulty. 3. The end assist mechanism is
the Rear End Assist Motor has been
faulty. 4. The Rear End Assist Motor (M109) is
faulty. 5. The Finisher Controller PCB is faulty
E520- Shift Motor fails to move from HP 1. Check if the Motor (M4) Connector is
0001 At initial rotation, when the Motor physically removed. 2. Check if the Motor failure
rotates for specified period of time occurs. 3. Check if the Shift Roller HP Sensor
and cannot move from HP, it is (S2) Connector is physically removed. 4. Check
492

symptom occurs again after the first if the Shift Roller HP Sensor (S2) failure occurs.
retry.
At initial rotation, when the Motor 1. Check if the Motor (M4) Connector is
rotates for specified period of time physically removed. 2. Check if the Motor failure
E520-
and cannot return to HP, it is occurs. 3. Check if the Shift Roller HP Sensor
0002
detected as an error if the same (S2) Connector is physically removed. 4. Check
symptom occurs again after the first if the Shift Roller HP Sensor (S2) failure occurs.
retry.
error
The aligning plate does not leave the
8001 motor is faulty. 3. The front aligning plate is
faulty. 4. The front aligning plate motor (M103) is
faulty. 5. The finisher controller PCB is faulty.
seconds.
error
The aligning plate does not return to
8002 motor is faulty. 3. The front aligning plate is
faulty. 4. The front aligning plate motor (M103) is
faulty. 5. The finisher controller PCB is faulty.
seconds.
E531-
8001
Motor is driven for a specified period The finisher controller PCB is faulty.conds.
of time.
E531-
8002
Motor is driven for a specified period The finisher controller PCB is faulty.conds.
of time.
STP Move Motor fails to move from
HP (Inner Finisher) 1. Check if the Motor (M1) Connector is
At initial rotation, when the Motor physically removed. 2. Check if the Motor failure
E532- rotates for specified period of time occurs. 3. Check if the Stapler Move HP Sensor
0001 and cannot move from HP, it is (S10) Connector is physically removed. 4. Check
detected as an error if the same if the Stapler Move HP Sensor (S10) failure
symptom occurs again after the first occurs.
retry.
E532- STP Move Motor fails to return to HP 1. Check if the Motor (M1) Connector is
0002 (Inner Finisher) physically removed. 2. Check if the Motor failure
At initial rotation, when the Motor occurs. 3. Check if the Stapler Move HP Sensor
rotates for specified period of time (S10) Connector is physically removed. 4. Check
and cannot return to HP, it is if the Stapler Move HP Sensor (S10) failure
detected as an error if the same occurs.
493

retry.
Stapler shift home position error 1. The stapler drive home position sensor
(Staple/Booklet Finisher) (PI110) is faulty. 2. The wiring between the
E532- The stapler does not leave the finisher controller PCB and stapler shift motor is
8001 stapler shift home position when the faulty. 3. The stapler shift base is faulty. 4. The
stapler shift motor has been driven stapler shift motor (M105) is faulty. 5. The
for 5 seconds. finisher controller PCB is faulty.
Stapler shift home position error 1. The stapler drive home position sensor
(Staple/Booklet Finisher) (PI110) is faulty. 2. The wiring between the
E532- The stapler does not return to the finisher controller PCB and stapler shift motor is
8002 stapler shift home position when the faulty. 3. The stapler shift base is faulty. 4. The
stapler shift motor has been driven stapler shift motor (M105) is faulty. 5. The
for 20 seconds. finisher controller PCB is faulty.
1. The swing home position sensor (PI105) is
Swing home position error faulty. 2. The wiring between the finisher
E535- The stapler does not return to the controller PCB and swing motor is faulty. 3. The
8002 swing home position when the swing swing mechanism is faulty. 4. The swing motor
motor has bee driven for 3 seconds. (M106) is faulty. 5. The finisher controller PCB is
faulty.
Rear aligning plate home position
1. The aligning plate rear home position sensor
error
The aligning plate does not leave the
E537- finisher controller PCB and aligning plate rear
aligning plate rear home position
8001 motor is faulty. 3. The rear aligning plate is
faulty. 4. The rear aligning plate motor (M104) is
rear motor has been driven for 4
faulty. 5. The finisher controller PCB is faulty
seconds.

1. The aligning plate rear home
position sensor (PI107) is faulty. 2.
Rear aligning plate home position error
The wiring between the finisher
The aligning plate does not return to aligning
E537- controller PCB and aligning plate rear
plate rear home position sensor when the
8002 motor is faulty. 3. The rear aligning
alignment plate rear motor has been driven for
plate is faulty. 4. The rear aligning
4 seconds.
plate motor (M104) is faulty. 5. The
Tray Lift Motor timeout error (Inner Finisher) 1. Check if the Motor (M11) Connector
Unable to complete the operation even after is physically removed. 2. Check if the
the specified period of time during initial Motor failure occurs. 3. Check if the
E540-
rotation. When the Motor remains in the same Stack Tray Clock Sensor (S14)
0001
area for the specified period of time and the Connector is physically removed. 4.
same symptom occurs again after the first Check if the Stack Tray Clock Sensor
retry, it is detected as an error. (S14) failure occurs.
E540- Tray Lift Motor clock error (Inner Finisher) 1. Check if the Motor (M11) Connector
0005 At initial rotation, when the Tray Lift Motor is physically removed. 2. Check if the
494
Motor failure occurs. 3. Check if the

rotates and clock input is not detected within
Stack Tray Clock Sensor (S14)
the specified period of time, it is detected as an
Check if the Stack Tray Clock Sensor
the first retry.
(S14) failure occurs
Tray 1 time out error (Staple/Booklet Finisher)
8001 seconds. If the tray does not move to other
mechanism is faulty. 4. The tray 1 shift
area when tray 1 shift motor is driven for 5
motor (M107) is faulty. 5. The finisher
seconds.
The dangerous area is reached before the tray
E540- 1 paper surface sensor detects paper surface
8002 during the paper surface detection operation. A
discontinuous area is detected during tray
operation.
Swing guide switch/Staple safety switch error finisher controller PCB and tray 1 shift
E540-
The swing guide switch or staple safety switch motor is faulty. 3. The tray up/down
8003
is activated while the tray is operating. mechanism is faulty. 4. The tray 1 shift
E540-
8004
1 shift motor has been driven for 0.2 second. mechanism is faulty. 4. The tray 1 shift
E540- (Staple/Booklet Finisher)
8005 The lock detection signal turns OFF 150 ms
1 second.
495

8007
when the tray 1 shift motor is at a stop. mechanism is faulty. 4. The tray 1 shift
Additional Tray Lift Motor timeout error 1. Check if the Motor (M12) Connector
Unable to complete the operation even after is physically removed. 2. Check if the
the specified period of time during initial Motor failure occurs. 3. Check if the
E542-
rotation. When the Motor remains in the same Additional Tray Clock Sensor (S23)
0001
area for the specified period of time and the Connector is physically removed. 4.
same symptom occurs again after the first Check if the Additional Tray Clock
retry, it is detected as an error. Sensor (S23) failure occurs.
1. Check if the Motor (M12) Connector
is physically removed. 2. Check if the
Motor failure occurs. 3. Check if the
Check if the Additional Tray Clock
the first retry.
8001 seconds. If the tray does not move to other
mechanism is faulty. 4. The Tray 2
area when tray 2 shift motor is driven for 5
seconds.
The upper limit area is reached before the tray 1. The tray 2 shift area sensor PCB is
2 paper surface sensor 1 detects the paper faulty. 2. The wiring between the
E542-
8002
during tray operation. During evacuation mechanism is faulty. 4. The tray 2 shift
operation, arrival at the area beyond the tray 2 motor (M105) is faulty. 5. The finisher
paper surface sensor 2 is detected before this controller PCB is faulty.
E542-
8004
2 shift motor has been driven for 0.2 second. mechanism is faulty. 4. The Tray 2

E542- The tray 2 shift motor speed error 1. The tray 2 shift area sensor PCB is faulty.
496

The lock detection signal turns OFF 150 PCB and tray 2 shift motor is faulty. 3. The
8005 ms after the lock detection signal turned tray up/down mechanism is faulty. 4. The tray
ON. 2 shift motor (M105) is faulty. 5. The finisher
1. The tray 2 shift area sensor PCB is faulty.
The tray 2 shift motor acceleration error 2. The wiring between the finisher controller
E542- The lock detection signal does not turn PCB and tray 2 shift motor is faulty. 3. The
8006 ON when the tray 2 shift motor has tray up/down mechanism is faulty. 4. The tray
been driven for 1 second. 2 shift motor (M105) is faulty. 5. The finisher
1. The tray 2 shift area sensor PCB is faulty.
The tray 2 shift motor error 2. The wiring between the finisher controller
E542- The lock detection signal does not turn PCB and tray 2 shift motor is faulty. 3. The
8007 OFF when the tray 2 shift motor is at a tray up/down mechanism is faulty. 4. The tray
stop. 2 shift motor (M105) is faulty. 5. The finisher
While the front fan is rotating, this
machine stops the front fan after
E551- 1. Check the Fan (M8). 2. Replace the
detecting the lock signal. Then this
0001 finisher controller PCB.
machine retries to rotate the front fan,
but lock signal is detected again, this
Rear Fan lock error
While the rear fan is rotating, this
E551- 1. Check the Fan (M9). 2. Replace the
detecting the lock signal. Then this
0002 finisher controller PCB.
machine retries to rotate the rear fan,
but lock signal is detected again, this
Shift Roller Release Motor fails to move
from HP
0001 Release Sensor (S3) Connector is physically
move from HP, it is detected as an error
removed. 4. Check if the Shift Roller Release
if the same symptom occurs again after
the first retry.
Shift Roller Release Motor fails to move
from HP 1. Check if the Motor (M5) Connector is
At initial rotation, when the Motor rotates physically removed. 2. Replace the Motor. 3.
E567-
for specified period of time and cannot Check if the Shift Roller Release Sensor (S3)
0001
move from HP, it is detected as an error Connector is physically removed. 4. Replace
if the same symptom occurs again after the Shift Roller Release Sensor (S3).
the first retry
E567- Shift Roller Release Motor fails to return 1. Check if the Motor (M5) Connector is
0002 to HP physically removed. 2. Replace the Motor. 3.
At initial rotation, when the Motor rotates Check if the Shift Roller Release Sensor (S3)
497

return to HP, it is detected as an error if Connector is physically removed. 4. Replace
the same symptom occurs again after the Shift Roller Release Sensor (S3).
the first retry.
Entrance Roller Release/Stopper HP
Motor fails to move from HP
physically removed. 2. Replace the Motor. 3.
E56F- Check if the Entrance Roller Release/Stopper
move from HP, it is detected as an error
removed. 4. Replace the Entrance Roller
if the same symptom occurs again after
Release/Stopper HP Sensor (S5).
the first retry.
Motor fails to return to HP
physically removed. 2. Replace the Motor. 3.
E56F- Check if the Entrance Roller Release/Stopper
return to HP, it is detected as an error if
removed. 4. Replace the Entrance Roller
the same symptom occurs again after
the first retry.
Gripper Open/Close Motor fails to move
E571-
for specified period of time and cannot Check if the Gripper Arm HP Sensor (S13)
0001
if the same symptom occurs again after the Gripper Unit HP Sensor (S7).
the first retry.
Gripper Open/Close Motor fails to return
to HP 1. Check if the Motor (M7) Connector is
E571-
for specified period of time and cannot Check if the Gripper Arm HP Sensor (S13)
0002
the same symptom occurs again after the Gripper Unit HP Sensor (S7).
the first retry.
Gripper Unit Move Motor fails to move
E575-
for specified period of time and cannot Check if the Gripper Unit HP Sensor (S7)
0001
if the same symptom occurs again after the Gripper Unit HP Sensor (S7)
the first retry.
Gripper Unit Move Motor fails to return
to HP 1. Check if the Motor (M2) Connector is
E575-
for specified period of time and cannot Check if the Gripper Unit HP Sensor (S7)
0002
the same symptom occurs again after the Gripper Unit HP Sensor (S7).
the first retry.
E584- Shutter home position error 1. The shutter home position sensor (PI113)
0002 The stapler does not return to the is faulty. 2. The shutter mechanism is faulty.
498
3. The stack ejection motor (M102), shutter

shutter home position when the stack
clutch (CL101), and stack ejection lower roller
ejection motor has been driven for 3
clutch (CL102) is faulty. 4. The finisher
seconds

faulty. 2. The wiring between the Finisher Controller
Shutter Home Position Error
PCB and Stack Ejection Motor, and between the
The stapler does not return to
E584- Finisher Controller PCB and Shutter Clutch is faulty.
the shutter home position when
8001 3. The shutter mechanism is faulty. 4. The Stack
the Stack Ejection Motor has
Ejection Motor (M102), Shutter Clutch (CL101), and
been driven for 3 seconds
Stack Ejection Lower Roller Clutch (CL102) is faulty.
5. The Finisher Controller PCB is faulty.
1. The punch home position sensor and punch motor
clock sensor is faulty. 2. The wiring between the
The puncher does not detect
E590- punch controller PCB and sensor is faulty. 3. The
the punch home position sensor
8001 punch mechanism is faulty. 4. The puncher motor is
when the puncher motor has
faulty. 5. The punch controller PCB is faulty. 6. The
been driven for 20 msec.
Punch home position error 1. The punch home position sensor and punch motor
After the motor has been clock sensor is faulty. 2. The wiring between the
E590- stopped at time of punch motor punch controller PCB and sensor is faulty. 3. The
8002 initialization, the puncher does punch mechanism is faulty. 4. The puncher motor is
not detect punch home position faulty. 5. The punch controller PCB is faulty. 6. The
sensor. finisher controller PCB is faulty.
Scrap full detection error
The voltage of the light received 1. The wiring between the scrap full detector PCB and
E591- is 3.0 V or less even when the punch controller PCB is faulty. 2. The scrap full
8001 light emitting duty of the scrap detector PCB is faulty. 3. The punch controller PCB is
full detector sensor has been faulty. 4. The finisher controller PCB is faulty."
1. The scrap full detector PCB is faulty. 2. The punch
controller PCB is faulty. 3. The finisher controller PCB
8002 light emitting duty of the scrap
is faulty.
full detector sensor has been
decreased to 0%.
error
E592 is 2.5 V or less even when the
is faulty.
increased to 66% or more
499

The voltage of the light received 1. The wiring between the LED PCB/photosensor
is 3.0 V or less even when the PCB and punch controller PCB is faulty. 2. The LED
E592-
light emitting duty of the trailing PCB and photosensor PCB is faulty. 3. The punch
8001
edge sensor (LED5,PTR5) has controller PCB is faulty. 4. The finisher controller PCB
been increased to 66% or is faulty."
more.
controller PCB is faulty."
edge sensor has been
decreased to 0%.
error
decreased to 0%.
error
is faulty.
error
decreased to 0%.
error
is faulty.
E592- Horizontal registration sensor 3 1. The LED PCB and photosensor PCB is faulty. 2.
8008 error The punch controller PCB is faulty. 3. The finisher
The voltage of the light received controller PCB is faulty.
500
is 2.0 V or more even when the

light emitting duty of the
decreased to 0%.
error
is faulty.
error
800A light emitting duty of the
decreased to 0%.

1. The horizontal registration home position (PI61)
position error
is faulty. 2. The wiring between the punch
controller PCB and sensor is faulty. 3. The
E593- motor initialization, the punch slide
horizontal registration mechanism is faulty. 4. The
8001 unit does not leave the horizontal
horizontal registration motor (M62) is faulty. 5. The
home position sensor even when it
has been driven for the specified
distance.
position error 1. The horizontal registration home position (PI61)
At time of horizontal registration is faulty. 2. The wiring between the punch
motor initialization, the punch slide controller PCB and sensor is faulty. 3. The
E593-
unit does not return to the horizontal registration mechanism is faulty. 4. The
8002
horizontal registration home horizontal registration motor (M62) is faulty. 5. The
position sensor even when the unit punch controller PCB is faulty. 6. The finisher
has been driven for the specified controller PCB is faulty
distance.
position error 1. The paper positioning plate home position
The paper positioning plate home sensor (PI7) is faulty. 2. The positioning plate
E5F0-
position sensor does not turn ON drive mechanism is faulty. 3. The paper
8001
when the paper positioning plate positioning plate motor (M4) is faulty. 4. The
motor has been driven for 1500 saddle stitcher controller PCB is faulty.
pulses.
501

sensor (PI7) is faulty. 2. The wiring between the
position error
Finisher Controller PCB and Stack Ejection Motor,
E5F0- and between the Finisher Controller PCB and
8002 Shutter Clutch is faulty. 3. The positioning plate
drive mechanism is faulty. 4. The paper
positioning plate motor (M4) is faulty. 5. The
pulses.
Paper folding motor lock error paper folding home position sensor (PI21. is
E5F1-
The feed speed of the paper fold faulty. 2. The paper folding roller drive mechanism
8001
roller reaches 5 mm/sec or less. is faulty. 3. The paper folding motor (M2) is faulty.
The status of Paper Fold Home paper folding home position sensor (PI21) is
E5F1-
Position Sensor does not change faulty. 2. The paper folding roller drive mechanism
8002
although the Paper Fold Motor is is faulty. 3. The paper folding motor (M2) is faulty.
driven for a specified period of 4. The saddle stitcher controller PCB is faulty.
time.
pulses.
does not turn OFF when the guide
pulses.
sensor does not turn OFF when the
The stitching home position sensor 1. The stitcher home position sensor (rear) (SW5)
E5F4-
does not turn ON when the stitch is faulty. 2. The stitcher (rear) is faulty. 3. The
8001
motor (rear) has been driven saddle stitcher controller PCB is faulty
backward for 0.5 sec.
E5F4- Stitcher (rear) home position error 1. The stitcher home position sensor (rear) (SW5)
8002 The stitching home position sensor is faulty. 2. The stitcher (rear) is faulty. 3. The
502
does not turn OFF when the stitch

motor (rear) has been driven saddle stitcher controller PCB is faulty.
forward for 0.5 sec.
The stitching home position sensor 1. The stitcher home position sensor (front) (SW7)
E5F5-
does not turn ON when the stitch is faulty. 2. The stitcher (front) is faulty. 3. The
8001
motor (front) has been driven saddle stitcher controller PCB is faulty.
forward for 0.5 sec.
The stitching home position sensor 1. The stitcher home position sensor (front) (SW7)
E5F5-
does not turn OFF when the stitch is faulty. 2. The stitcher (front) is faulty. 3. The
8002
motor (front) has been driven saddle stitcher controller PCB is faulty.
backward for 0.5 sec.
Paper pushing plate home position
error
The paper pushing plate home
E5F6- (PI15), and paper pushing plate motor clock
position sensor does not turn ON
8001 sensor (PI1) is faulty. 2. The paper pushing plate
drive mechanism is faulty. 3. The paper pushing
plate motor (M8) is faulty.
0.5 sec.

Paper pushing plate home position 1. The paper pushing plate home position
error sensor (PI14), paper pushing plate top position
E5F6- The paper pushing plate home position sensor (PI15), and paper pushing plate motor
8002 sensor does not turn OFF when the clock sensor (PI1) is faulty. 2. The paper
paper pushing plate motor has been pushing plate drive mechanism is faulty. 3. The
driven for 150 ms. 0.5 sec. paper pushing plate motor (M8) is faulty.
Paper pushing plate motor clock error
sensor (PI15), and paper pushing plate motor
E5F6- The number of pulses detected by the
clock sensor (PI1) is faulty. 2. The paper
8003 paper pushing plate motor clock
pushing plate drive mechanism is faulty. 3. The
sensor is 6 pulses or less.
paper pushing plate motor (M8) is faulty. 4.
E5F6-
position sensor does not turn ON when clock sensor (PI1) is faulty. 2. The paper
8004
the paper pushing plate motor has pushing plate drive mechanism is faulty. 3. The
been driven for 0.1 sec. paper pushing plate motor (M8) is faulty. 4.
8005 The paper pushing plate leading edge sensor (PI14), paper pushing plate top position
position sensor does not turn OFF sensor (PI15), and paper pushing plate motor
when the paper pushing plate motor clock sensor (PI1) is faulty. 2. The paper
503

has been driven for 0.5 sec. paper pushing plate motor (M8) is faulty. 4.
E5F6-
position sensor does not turn OFF clock sensor (PI1) is faulty. 2. The paper
8005
when the paper pushing plate motor pushing plate drive mechanism is faulty. 3. The
has been driven for 0.5 sec. paper pushing plate motor (M8) is faulty. 4.
E602 Hard disk error Hard disk error
E604- Insufficient memory
DDR2-SDRAM
0000 Insufficient memory (require 1024 MB).
Insufficient memory
Temperature of the HDD does not rise
E609-
to the specified temperature within the HDD.
0008
specified period of time at the time of
startup.
Hard disk error
E609- At the time of recovery from sleep, it
HDD.
0009 does not reach to the specified
temperature
Failure of the HDD encryption key
(hardware configuration
E610 Turn OFF and then ON the power.
error/initialization error/encryption key
error/encryption processing error)
Rebooting due to SRAM corruption
when executing a transmission job that
secures disconnection of the power
In the case that reboot is repeated at
E611- Clear SRAM to erase the job that secures
recovery from power down because
0000 disconnection of the power.
SRAM information is corrupted and the
job information saved on SRAM
cannot be read, the phenomenon that
the communication is repeated occurs.
Upgrade the system after HDD format. When
E615- A self test of the Ipsec Board was
this error occurs, normal network
0001 conducted, and an error was detected.
communication cannot be guaranteed.
The encryption module is broken.
Check the cable connection, replace the FAX
E674 FAX error
PCB, replace the Main Controller PCB.
Print server error
E677- 1. Check power supply to the Exhaust Fan. 2.
Exhaust Fan operation error on the
0001 Replace the Exhaust Fan.
print server is detected.
E677- Print server error Check the cable connection, reinstallation.
0003 Error is detected at the configuration
504
check performed at startup

Print server error
E677- 1. Check power supply to the CPU Fan.
CPU Fan operation error on the print
0004 2. Replace the CPU Fan.
server is detected.
E677- Print server error Replace the print server with the proper
0010 Not proper print server is connected. one.
E677- Print server error Check the cable connection,
0080 Communication error at startup. reinstallation.
Printer IPC error
E710-
Error is detected by IPC communication IC Disconnection of cable.
0001
of the printer engine at power ON.
UFDI communication error 1. Check the cable. 2. Replace the DC
E711-
Communication system error (reception Controller PCB (UN2). 3. Replace the
0001
time out error/ checksum error etc.) Finisher Controller PCB.
IPC communication error 1. Check the cable. 2. Replace the DC
E711-
Communication system error (packet error Controller PCB (UN2). 3. Replace the
0002
occurs without the request of initialization) Finisher Controller PCB.
(retry error) 1. Check the cable. 2. Replace the DC
E713-
The communication does not restart by the Controller PCB (UN2). 3. Replace the
0000
error retry after the communication failure Finisher Controller PCB
with the finisher.
(transmission retry error) 1. Check the cable. 2. Replace the DC
E713-
0001
error retry after the communication failure Finisher Controller PCB.
with the finisher
(transmission data error) 1. Check the cable. 2. Replace the DC
E713-
0002
with the finisher.
(reception error) 1. Check the cable. 2. Replace the DC
E713-
0004
with the finisher.
E713-
0010
with the finisher.
505

E713-
0011
with the finisher.
(reception data error) 1. Check the cable. 2. Replace the DC
E713-
0020
with the finisher.
(reception time out error) 1. Check the cable. 2. Replace the DC
E713-
0021
with the finisher.
(reception data error) 1. Check the cable. 2. Replace the DC
E713-
0022
with the finisher.

Erroneous communication
with cassette pedestal
After the presence of a
E716- 1. Check the cable. 2. Replace the DC Controller PCB
cassette pedestal has been
0000 (UN2). 3. Replace the Cassette Pedestal Driver PCB.
detected, the
communication fails to be
normal for 5 sec.
the NE Controller
Error when the NE
CLEAR > ERR.
the NE Controller
CLEAR > ERR.
IPC communication.
E719- Error in coin manager Check the cable, and then go through the following to
0001 Error when the coin clear the error: Service Mode > COPIER > FUNCTION >
manager is started. The CLEAR > ERR.
506
coin manager which was

IPC error at coin manager
operation. Open circuit of
IPC, unable to recover the Check the cable, and then go through the following to
E719-
IPC communication. When clear the error: Service Mode > COPIER > FUNCTION >
0002
open circuit of the CLEAR > ERR.
pickup/delivery signal cable
is detected. Invalid
Error when the Card Reader
is started
E719- The Card Reader which
0011 was connected before
CLEAR > ERR.
turning OFF the power is
not connected at power-on.
operation Check the cable, and then go through the following to
E719-
Open circuit of IPC, unable clear the error: Service Mode > COPIER > FUNCTION >
0012
to recover the IPC CLEAR > ERR.
communication.
Communication error when (connector connection error, open circuit), and then go
the Card Reader (serial) is through the following to clear the error: Service Mode >
E719- started COPIER > FUNCTION > CLEAR > ERR. 2. After
0031 Unable to start removing the Card Reader, execute the following service
communication with the mode, and then reinstall the Card Reader. •
Card Reader at startup. COPIER>FUNCTION>CLEAR>CARD •
COPIER>FUNCTION>CLEAR>ERR"
Communication error after
the Card Reader (serial) is
started Check the cable connection of the Card Reader
E719- Although communication (connector connection error, open circuit), and then go
0032 with the Card Reader was through the following to clear the error: Service Mode >
possible at startup, it COPIER > FUNCTION > CLEAR > ERR.
became unavailable in the
middle of it.
PDL software error
1001 as initialization failure, power.
occurs.
PDL software error
100A as initialization failure, power.
occurs.
507
Third party PDL

1. Turn OFF and then ON the power. 2. Check the cable
connection. 3. Replace the Open I/F PCB, F Link PCB
9004 Communication error with
(Main/Sub). 4. Replace the Main Controller PCB.
the print server.
Third party PDL
communication error 1. Turn OFF and then ON the power. 2. Check the cable
E730-
Error in video cable connection. 3. Replace the Open I/F PCB, F Link PCB
9005
connection with the print (Main/Sub). 4. Replace the Main Controller PCB.
server.
1. PDL reset processing. 2. Turn OFF and then ON the
No reply from PDL. Due to
E730- power. 3. Check the connection of the Main Controller
failure of Subbootable, or no
A006 PCB. 4. Reinstall the firmware. 5. Replace the Main
existence, there is no reply
Controller PCB.
from PDL.
Version of the host machine
E730- 1. PDL reset processing. 2. Turn OFF and then ON the
control software and version
A007 power. 3. System All Format and installation.
of PDL control software are
different

Reinstall the system. 3. System All
1. Check the connection of the Connector
with the Reader. 2. Check the power of
E732- Reader communication error the Reader (check if the initialization
0000 Negotiation failure. operation is executed at startup). 3.
Replace the Reader Controller PCB and
the Main Controller PCB.
E732- Reader communication error the Reader (check if the initialization
0001 Communication error. operation is executed at startup). 3.
Unable to detect Vsync from the Reader
E732- the Reader (check if the initialization
Controller although 2 minutes have passed
0010 operation is executed at startup). 3.
after the completion of register setting of
the Main Controller.
E732- Reader communication error 1. Check the connection of the Connector
0021 Communication error with the Reader. 2. Check the power of
the Reader (check if the initialization
operation is executed at startup). 3.
508

Error in the reader type
E732- When a scanner for the different model is
Replace to the proper reader.
8888 detected during the communication with the
reader
Detection of Reader
The Reader is detected for the first time
with the printer model. (On the user screen,
E732-
only the message "Turn OFF and then ON
9999
the power again", instead of an error code,
is displayed. It is recorded as an error log in
Service Mode > DISPLAY > ERR.)
Printer communication error with the printer. 2. Check the power of the
E733-
Unable to communicate with printer at printer (check if the initialization operation
0000
startup. is executed at startup). 3. Replace the DC
Controller or the Main Controller PCB.
1. Check the connection between the DC
controller PCB (J210) and the main
Printer communication error controller PCB2 (I8112). 2. Check the
E733-
Communication error between the Main power of the printer (check if the
0001
Controller and the DC Controller. initialization operation is executed at
startup). 3. Replace the DC Controller or
E733-
Communication error between the Main power of the printer (check if the
0002
Controller and the DC Controller. initialization operation is executed at
E733-
Error to detect printer vertical synchronous power of the printer (check if the
0010
signal. initialization operation is executed at
1. Check the connection of the LAN
E740- Network Controller error Connector. 2. Check the connection of the
0002 Invalid MAC address. Main Controller PCB 1. 3. Replacement of
E743- DDI communication error 1. Connection error between the Main
0000 The Reader Controller PCB detected the Controller PCB and the Reader Controller
communication error between the Main PCB. 2. Failure of the Reader Controller
Controller PCB and the Reader Controller PCB (PCB1). 3. Failure of the Main
509
PCB. Controller PCB.

Download the correct version of the
language file.
1. Check the connection of the Image
E746 Different Image Analysis PCB model Analysis PCB. 2. Replace the Image
Analysis PCB.

E748 Main Controller PCB error Replace the Main Controller PCB
Check the log to find where the download error
has been occurred. FIN_G1 Staple Finisher-
G1/Booklet Finisher-G1 IFN_D1 Inner
Finisher-D1 G3CCB Super G3 FAX Board-
AK1/Super G3 2nd Line Fax Board-AK1/Super
G3 3rd/4th Line Fax Board-AK1 G3CCM
Super G3 FAX Board-AK1/Super G3 2nd Line
Fax Board-AK1/Super G3 3rd/4th Line Fax
Download error
Board-AK1 When any of the above system
E753- System Software Update Error Error
software is displayed, check if the target option
0001 occurs when updating system software
has been installed. When the target option has
of uninstalled options
not been installed: Turn OFF and then ON the
main power supply to restore (since there is no
system software to be updated.). When the
target option has been installed: Check if the
accessory is correctly installed and if the target
system software to be downloaded is for the
installed option. Then download the
appropriate system software again.
Main Controller PCB 2 internal error
1. Turn OFF and then ON the main
power. 2. Remove and then install the
DDR2-SDRAM (J201) on the Main
Controller PCB 2. 3. Replace the
DDR2-SDRAM on the Main Controller
E760- Error was detected in the Image Processing
PCB 2. 4. Replace the Main Controller
0001 Chip on the Main Controller PCB 2.
PCB 2. NOTE: If the error occurs
periodically or it occurs with specific
jobs although it can be solved by
turning OFF and then ON the power,
upgrade the system software to the
latest version.
E800- Power condition unmatched error 1. Wait till the power is turned off. 2. Turn the
0000 between Main Controller PCB and DC main power switch ON.
Controller PCB
The power of DC controller PCB still
keep ON even if it reaches 90 sec after
510
detecting the power OFF by the main

controller PCB.
Failure of the Power Supply Cooling
Fan 1. Disconnect and then connect the connector
When lock signal is detected for 5 sec (J205) on the DC Controller PCB (UN2). 2.
E804-
while the Power Supply Cooling Fan Replace the Power Supply Cooling Fan
0000
(FM5) is stopped. * The same (FAN6). 3. Replace the DC Controller PCB
condition is detected after the error (UN2).
retry is performed.
Cooling Fan (FAN6)
The fan stop signal is detected for 5 1. Check connection of the Connectors
E804-
minutes or more and the retry (J2003/J119). 2. Replace the Power Supply
0001
operation fails 4 times continuously Cooling Fan (FM5).
after generating the ON signal of the
Power Supply Cooling Fan (FAN5).
(FM3)
1. Check connection of the Connectors
E805- (J2010/J2501/J206). 2. Replace the Exhaust
while the Exhaust Fan (Rear) (FM3) is
0000 Fan (Rear) (FM3). 3. Replace the DC
stopped. * The same condition is
performed.
(Rear) (FM3
0001 Fan (Rear) (FM3). 3. Replace the DC
(Rear) (FM3) is driven. * The same
condition is detected after the error
retry is performed.
(FM4)
while the Exhaust Fan (Front) (FM4) is
0002 Fan (Front) (FM4). 3. Replace the DC
stopped. * The same condition is
performed.
(Front) (FM4)
0003 Fan (Front) (FAN4). 3. Replace the DC
(Front) (FM4) is driven. * The same
retry is performed.
E806- Failure of the Main Body Cooling Fan 1. Check connection of the Connectors
0000 (FM6) (J2210/J222). 2. Replace the Main Body
When lock signal is detected for 5 sec Cooling Fan (FM6). 3. Replace the DC
while the Main Body Cooling Fan Controller PCB (UN2)
511
(FM6) is stopped. *The same condition

is detected after the error retry is
performed.
Unstable rotation of the Main Body
Cooling Fan (FM6
E806- (J2210/J222). 2. Replace the Main Body
for 15 sec while the Main Body Cooling
0001 Cooling Fan (FM6). 3. Replace the DC
Fan (FM6) is driven. * The same
retry is performed.
Failure of the Paper Cooling Fan (FM7)
When lock signal is detected for 15 sec 1. Check connection of the Connectors
E806- while the Paper Cooling Fan (FM7) is (J2209/J2509/J206). 2. Replace the Paper
0002 stopped. *The same condition is Cooling Fan (FM7). 3. Replace the DC
detected after the error retry is Controller PCB (UN2).
performed.
Unstable rotation of the Paper Cooling
Fan (FM7)
E806- (J2209/J2509/J206). 2. Replace the Paper
for 15 sec while the Paper Cooling Fan
(FM7) is driven. * The same condition
performed.
Edge Shutter Home Position error (J2039/J2037/J2507/ J215). 2. Replace the
E840-
When the home position of the shutter fixing film edge shutter HP sensor (S10). 3.
0000
is not detected Replace the fixing film edge shutter motor
(M8). 4. Replace the DC controller PCB (UN2).

Failure of Fixing Film Edge Cooling Fan
(Rear) (FM1) 1. Check connection of the Connectors
E840- When the lock signal is detected for 15 (J2036/J215). 2. Replace the fixing film
0001 sec while the fixing film edge cooling fan edge cooling fan (rear) (FM1) 3. Replace
(rear) stops. * The same status is detected the DC controller PCB (UN2).
again after the retry operation.
Rotation error of Fixing Film Edge Cooling
Fan (Rear) (FM1) 1. Check connection of the Connectors
0002 sec while the fixing film cooling fan (rear) edge cooling fan (rear) (FM1) 3. Replace
operates. * The same status is detected the DC controller PCB (UN2).
again after the retry operation.
E840- Failure of Fixing Film Edge Cooling Fan 1. Check connection of the Connectors
0003 (Front) (FM2) (J2035/J215). 2. Replace the fixing film
When the lock signal is detected for 15 edge Cooling fan (front) (FM2) 3. Replace
sec while the fixing film edge cooling fan the DC controller PCB (UN2).
512
(front) stops. * The same status is

detected again after the retry operation.
Rotation error of Fixing Film Edge Cooling
Fan (Front) (FM2) 1. Check connection of the Connectors
0004 sec while the fixing film edge cooling fan edge cooling fan (front) (FM2). 3. Replace
(front) operates. * The same status is the DC controller PCB (UN2).
detected again after the retry operation.
1. Check the connector (J1015). 2.
Controller Cooling Fan error
E880- Replace the controller cooling fan (FM12).
The failure of the controller cooling fan
0001 3. Replace the main controller PCB 1
(FM12) is detected.
(UN25).
E880-
Replace the controller cooling fan (FM12). Controller Cooling Fan (FM12) is detected.
0005
3. Replace the main controller PCB 1
(UN25).

control.
(PCB4).
detection
200 msec.
(PCB4).
detection
0001 and then ON the power. 2.Replace the DC
E001- Fixing unit temperature rise 1.Go through the following to clear the error:
0002 detection CLEAR > ENGIN > ERRCLR; and then turn OFF
The reading of the sub thermistor is and then ON the power. 2.Check connection of
513
the Connectors (Thermistor Connector and AC

Connector). 3.Replace the Fixing Main
200 msec.
(PCB4).
is less than 115 deg C continuously and then ON the power. 2.Check connection of
0000 indicated 100 deg C. Connector). 3.Replace the Fixing Main
2.The reading of the main thermistor Thermistor (Film Unit). 4.Replace the Fixing
is less than 150 deg C continuously Assembly. 5.Replace the DC Controller PCB
for 400 msec 1.3 sec after it has (PCB4).
indicated 140 deg C.
after standby
400 msec or more.
(PCB4).
error
(PCB4).
continuously.
(M1)
(M1)
sequence.
(M2)
E014- Detection is executed every 100 1.Replace the Fixing Motor (M2). 2.Replace the
E014- Unstable rotation of the Fixing Motor 1.Replace the Fixing Motor (M2). 2.Replace the
0002 (M2) DC Controller PCB (PCB4).
514
During motor rotation, detection is

executed every 100 msec; however,
sequence.
clogged with toner.
Sensor (TS1) detects the absence of
toner,while the Sub Hopper Toner
rotating, false detection by the sensor is doubted.
Sensor (TS2) detects the presence
Feed the toner to the developing unit in service
E020- of toner. With the Developing
mode: CLEAR>ENGIN>TNRINST.) 2.Replace
0000 Cylinder Clutch (CL3) turned on, the
the Developing Assembly Toner Sensor (TS1).
3.Replace the Sub Hopper Toner Sensor (TS2).
disconnected.
(PCB4).
passage exists.
0001 Sensor (TS1) is disconnected 2.Correct the cable. 3.Replace the Developing
<At LOW SPEED> - The developing Assembly Toner Sensor (TS1).
counts are reached.
515

counts are reached.

The Sub Hopper Toner Sensor (TS2) 1.Check connection of the Connector (J207).
E025-
connection detection signal is absent 2.Replace the Sub Hopper Toner Sensor (TS2).
0000
for 100 msec 10 times in sequence. 3.Replace the DC Controller PCB (PCB4).
E025- when it goes on for 12 consecutive 1.Replace the Bottle Motor (M6). 2.Replace the
0001 times at 0.1 sec. intervals. DC Controller PCB (PCB4).
signal does not indicate a locked
E110- state a specific period of time after 1.Check the cable. 2.Replace the Laser Scanner
0001 the Scanner Motor (M21) has been Unit. 3.Replace the DC Controller PCB (PCB4).
started.
* The same condition is detected
E110- 1.Check the cable. 2.Replace the Laser Scanner
intervals of 100 msec after the signal
0002 Unit. 3.Replace the DC Controller PCB (PCB4).
The scanner motor (M21) speed lock
signal does not indicate a locked
state for 6.5 sec. after a switchover is
E110- 1.Check the cable. 2.Replace the Laser Scanner
made from low to normal speed or
0003 Unit. 3.Replace the DC Controller PCB (PCB4).
for 8 sec. after a switchover is made
from normal to low speed.
E196- Error in EEPROM access 1.Replace the DC Controller PCB (PCB4).
0000 20 retries failed after error occurred
during communication with
EEPROM.
516

Error in communication of Laser
E197- Driver PCB (PCB14) 1.Check the cable. 2.Replace the Laser Scanner
0000 Communication error 1 with image Unit. 3.Replace the DC Controller PCB (PCB4).
PCB
E197- Driver PCB (PCB14) 1.Check the cable. 2.Replace the Laser Scanner
0001 Communication error 2 with image Unit. 3.Replace the DC Controller PCB (PCB4).
PCB
There is an error in the detection of
the CIS home position.
(PCB1) 64pin). 2.Replace the flexible cable.
E202- position fails when the CIS is moved
3.Replace the CCD HP sensor (S22). 4.Replace
0000 forward.
the Scanner Motor (M21). 5.Replace the Relay
PCB (PCB2). 6.Replace the Main Controller
position fails when the CIS is moved
PCB (PCB1).
back.
The light intensity of the CCD is
cable. 2.Replace the flexible cable. 3.Replace
E225- faulty.
the CCD Unit. 4.Replace the Relay PCB
0000 The light intensity of the CCD during
(PCB2). 5.Replace the Main Controller PCB
shading is under the specified level.
(PCB1).
The reader unit power supply (24V)
is faulty.
1.At time of power-on, the 24V port is
off.
1.Disconnect and then connect the power supply
E227- 2.At the start of a job, the 24V port is
harness connector. 2.Replace the Power Supply
0000 off.
PCB (PCB3).
3.At the end of a job, the 24V port is
off.
4.When a load is being driven, the
24V port is off.
E248- EEPROM error 1.Disconnect and then connect the flexible
0000 1.An error has occurred at power- cable(Relay PCB (PCB2)-Main Controller PCB
on. (PCB1) 50pin). 2.Disconnect and then connect
2.An error has occurred during write the flexible cable(CCD unit- Relay PCB (PCB2)).
operation. 3.Disconnect and then connect the power supply
3.An error has occurred during read harness connector. 4.Replace the flexible cable.
517
5.Replace the CCD Unit. 6.Replace the Relay

PCB (PCB2). 7.Replace the Power Supply PCB
operation following write operation.
(PCB3). 8.Replace the Main Controller PCB
(PCB1).
Error in Zero Cross

(PCB1) 50pin). 2.Disconnect and then connect the
Reading unit communication flexible cable(Relay PCB (PCB2)-Main Controller PCB
E280-
error (PCB1) 64pin). 3.Disconnect and then connect the
0000
Reading error after writing. flexible cable(CCD unit- Relay PCB (PCB2)).
4.Replace the flexible cable. 5.Replace the Relay
PCB (PCB2). 6.Replace the Main Controller PCB
(PCB1).
1.Replace the Release Motor HP Sensor (SR11).
E413- motor HP sensor (SR11) does
2.Replace the Release Motor (M2). 3.Replace the
0000 not change within a specified
ADF Driver PCB.
period when the release motor
(M2) is driven.
Communication error
E500- 1.Check the cable. 2.Replace the Finisher Controller
The communication with the
0000 PCB (PCB1). 3.Replace the DC Controller PCB.
host machine is interrupted.
EEPROM error
E505-
The checksum for the 1.Replace the Finisher Controller PCB (PCB1).
0001
EEPROM data has an error.
The shift roller does not leave 1.Replace the Shift Roller HP Sensor (S2). 2.Replace
E520-
the shift roller home position the Shift Motor (M4). 3.Replace the Finisher Controller
0001
when the Shift Motor (M4) has PCB (PCB1).
been driven for 1.2 seconds.
The shift roller does not return 1.Replace the Shift Roller HP Sensor (S2). 2.Replace
E520-
to the shift roller home position the Shift Motor (M4). 3.Replace the Finisher Controller
0002
when the Shift Motor (M4) has PCB (PCB1).
E531- Stapler Motor (M10) error 1.Check the wiring between the Finisher Controller
8001 The stapler does not leave the PCB and Stapler. 2.Replace the Stapler. 3.Replace
staple home position when the the Finisher Controller PCB (PCB1).
518
Staple Motor (M10) has been

driven for 0.5 sec.
The stapler does not return to 1.Check the wiring between the Finisher Controller
E531-
the staple home position when PCB and Stapler. 2.Replace the Stapler. 3.Replace
8002
the Stapler Motor (M10) has the Finisher Controller PCB (PCB1).
been driven for 0.5 sec.
STP Move Motor (M1) error
1.Replace the Stapler Move HP Sensor (S10).
2.Check the wiring between the Finisher Controller
E532- stapler move home position
PCB and the STP Move Motor. 3.Check the stapler
0001 when the STP Move Motor
shift base. 4.Replace the STP Move Motor (M1).
(M1) has been driven for 0.25
5.Replace the Finisher Controller PCB (PCB1).
sec.
STP Move Motor (M1) error
1.Replace the Stapler Move HP Sensor (S10).
2.Check the wiring between the Finisher Controller
E532- the stapler move home position
PCB and the STP Move Motor. 3.Check the stapler
0002 when the STP Move Motor
shift base. 4.Replace the STP Move Motor (M1).
sec.
E540- error 1.Replace the Tray Lift Motor (M11). 2.Replace the
detect switch error
1.Replace the Stack Tray Clock Sensor (S13).
E540- The FG input cannot be
2.Replace the Tray Lift Motor (M11). 3.Replace the
0005 detected when the Tray Lift
Motor (M11) has been driven
for 0.1 second.
closing detect switch error
1.Replace the Additional Tray Clock Sensor (S23).
E542- The FG input cannot be
2.Replace the Additional Tray Lift Motor (M12).
0005 detected when the Additional
Tray Lift Motor (M12) has been
Shift Roller Release Motor (M5)
error
The shift roller does not leave 1.Replace the Shift Roller Release Sensor (S3).
E567-
the shift roller release home 2.Replace the Shift Roller Release Motor (M5).
0001
position when the Shift Roller 3.Replace the Finisher Controller PCB (PCB1).
Release Motor (M5) has been
driven for 0.1 sec.
519

for 0.06 sec.
PCB (PCB1).
0.25 seconds.
PCB (PCB1).
seconds.
E602-
0001
E602-
1105
0001 reception timeout or checksum error) (PCB4). 3.Replace the Finisher Controller
occurred. PCB.
with the finisher.
cassette or 2-way unit
E716- Controller PCB (PCB4). 3.Replace the
After the presence of a cassette pedestal or
0000 Cassette Pedestal Driver PCB. 4.Replace
a 2-way unit has been detected, the
the 2-way unit driver PCB.
E716- Failure of the communication with the 2- 1.Install the 2-way unit. 2.Check the
0010 way unit cable. 3.Replace the DC Controller PCB
When the communication with the 2-way (PCB4). 4.Replace the 2-way unit driver
520

PCB.
with the finisher.
E719- Erroneous communication with New Card
0000 Reader (serial communication)

E744-
0002
E744-
0004
Failure of the Power Supply Cooloing
Fan (FAN6) 1.Disconnect and then connect the connector
When lock signal is detected for 5 (J205) on the DC Controller PCB (PCB4).
E804-
sec while the Power Supply Cooloing 2.Replace the Power Supply Cooloing Fan
0000
Fan (FAN6) is stopped. (FAN6). 3.Replace the DC Controller PCB
* The same condition is detected (PCB4).
Unstable rotation of the Power
Supply Cooloing Fan (FAN6)
When lock signal failed to be
(J205) on the DC Controller PCB (PCB4).
E804- detected for 5 sec while the Power
2.Replace the Power Supply Cooloing Fan
0001 Supply Cooloing Fan (FAN6) is
(FAN6). 3.Replace the DC Controller PCB
driven.
(PCB4).
(FAN3)
When lock signal is detected for 5
sec while the Exhaust Fan (Rear)
(FAN3) is stopped.
E805- Unstable rotation of the Exhaust Fan 1.Disconnect and then connect the connector
0001 (Rear) (FAN3) or Finisher Fan 1 (M8) (J206) on the DC Controller PCB (PCB4).
or Finisher Fan 2 (M9) 2.Replace the Exhaust Fan (Rear) (FAN3).
521

detected for 5 sec while the Exhaust
Fan (Rear) (FAN3) is driven.
detected for 5 sec while the Finisher 3.Replace the Finisher Fan 1 (M8). 4.Replace
driven.
(FAN4)
sec while the Exhaust Fan (Front)
(FAN4) is stopped. * The same
retry is performed.
(Front) (FAN4)
detected for 5 sec while the Exhaust
Fan (Front) (FAN4) is driven.

1. Go through the following to clear the
error: COPIER> FUNCTION> CLEAR>
ERR; and then turn OFF and then ON the
power. 2. Check connection of the
E000- Connectors (Thermistor Connector:
0001 J2063/J2510/J214, AC Connector: J105).
3. Replace the Fixing Main Thermistor
control.
(Film Unit). 4. Replace the Fixing Main
Unit. 5. Replace the DC Controller PCB
(UN2).
E001- Fixing unit temperature rise 1. Go through the following to clear the
0000 detection error: COPIER> FUNCTION> CLEAR>
The reading of the main thermistor ERR; and then turn OFF and then ON the
is 250 deg C or more continuously power. 2. Check connection of the
for 200 msec. Connectors (Thermistor Connector:
J2063/J2510/J214, AC Connector: J105).
522

(UN2).
Fixing unit temperature rise 1. Go through the following to clear the
detection error: COPIER> FUNCTION> CLEAR>
E001-
The hardware circuit detects ERR; and then turn OFF and then ON the
0001
overheating of the main or sub power. 2. Replace the DC Controller PCB
thermistor for 30 msec. (UN2).
detection
200 msec.
(UN2).
Fixing unit temperature insufficient 1. Go through the following to clear the
rise error: COPIER> FUNCTION> CLEAR>
1. The reading of the main ERR; and then turn OFF and then ON the
thermistor is less than 115 deg C power. 2. Check connection of the
E002- continuously for 400 msec 2.5 sec Connectors (Thermistor Connector:
0000 after it has indicated 100 deg C. 2. J2063/J2510/J214, AC Connector: J105).
The reading of the main thermistor 3. Replace the Fixing Main Thermistor
is less than 150 deg C continuously (Film Unit). 4. Replace the Fixing Main
for 400 msec 1.3 sec after it has Unit. 5. Replace the DC Controller PCB
indicated 140 deg C. (UN2).
after standby
The reading of the main thermistor
is less than 100 deg C continuously
for 200 msec or more.
(UN2).
error
E004- (J2063/J2510/J214). 2. Replace the Film
When disconnection is detected
0000 Unit. 3. Replace the Fixing Main Unit. 4.
with connector for 30 sec
continuously.
523

E010- Detection is executed every 100 (J2002/J2255/J203). 2. Replace the Main
0001 msec after the start of motor Motor (M1). 3. Replace the DC Controller
rotation; however, the drive PCB (UN2).
E010- During motor rotation, detection is (J2002/J2255/J203). 2. Replace the Main
0002 executed every 100 msec; Motor (M1). 3. Replace the DC Controller
however, the drive signal is absent PCB (UN2).
5 times in sequence.
Unstable rotation of the Fixing
Motor (M2) 1. Check connection of the Connector
E014- Detection is executed every 100 (J2001/J203). 2. Replace the Fixing Motor
0001 msec after the start of motor (M2). 3. Replace the DC Controller PCB
rotation; however, the drive (UN2).
Motor (M2) 1. Check connection of the Connector
E014- During motor rotation, detection is (J2001/J203). 1. Replace the Fixing Motor
0002 executed every 100 msec; (M2). 2. Replace the DC Controller PCB
however, the drive signal is absent (UN2).
5 times in sequence.
clogged with toner.
Sensor (S25) detects the absence 1. Check the rotation of hopper motor
of toner, while the Sub Hopper gear. (If rotating, false detection by the
Toner Sensor (S26) detects the sensor is doubted. Feed the toner to the
presence of toner. With the developing unit in service mode: COPIER
E020-
Developing Cylinder Clutch (CL3) > FUNCTION > INSTALL > TONER-S.) 2.
0000
turned on, the hopper feed screw Replace the Developing Assembly Toner
motor (M16) is rotated for 1 sec Sensor (S25). 3. Replace the Sub Hopper
intermittently 194 times; still, the Toner Sensor (S26). 4. Replace the DC
Developing Assembly Toner Sensor Controller PCB (UN2).
(S25) does not detect the presence
of toner. * Error occurs after the
delivery if a paper in passage
exists.
E024- The connector of Developing 1. Check connection of the Connector
0000 Assembly Toner Sensor (S25) is (J2013/J209). 2. Replace the Developing
disconnected. Assembly Toner Sensor (S25). 3. Replace
524

Sensor (S25) connection detection
passage exists.
<At LOW SPEED> The Developing
increments 1 count every 25 times 1. Check connection of the Connector
E024- when the sensor goes on, and 300 (J2013/J209). 2. Replace the Developing
0001 counts are reached. <At HIGH Assembly Toner Sensor (S25). 3. Replace
SPEED> The Developing Assembly the DC Controller PCB (UN2).

E025- Failure of the Bottle Motor (M17) 1. Check connection of the Connector
0001 When the disconnection status of (J2216/J2503/J207). 2. Replace the Bottle
the bottle motor (M17) is detected Motor (M17). 3. Replace the DC Controller
15 times or more continuously PCB (UN2).
with the 100ms cycle during the
intermittent rotation When the
disconnection status of the bottle
motor (M17) is detected 75 times
continuously with the 100ms cycle
during the continuous rotation *
Error occurs after delivering the
525
remaining paper.
E032-
Detection of open circuit of count Disconnection of cable.
0001
pulse signal.
Failure of the Polygon Motor
(M11)
The Polygon Motor (M11) speed
lock signal does not indicate a
E110- (J1/J7/J10/J21/J208/ J8142/J8143). 2.
locked state a specific period of
0001 Replace the Laser Scanner Unit. 3.
time after the Polygon Motor
(M11) has been started. * The
same condition is detected after
(M11)
E110- (J1/J7/J10/J21/J208/ J8142/J8143). 2.
intervals of 100 msec after the
0002 Replace the Laser Scanner Unit. 3.
signal has indicated a locked
state. * The same condition is
performed.
(M11)
The Polygon Motor (M11) speed
lock signal does not indicate a 1. Check connection of the Connector
E110- locked state for 6.5 sec. after a (J1/J7/J10/J21/J208/ J8142/J8143). 2.
0003 switchover is made from low to Replace the Laser Scanner Unit. 3.
normal speed or for 8 sec. after a Replace the DC Controller PCB (UN2).
switchover is made from normal to
low speed. * The same condition
20 retries failed after error
E196- occurred during communication
0000 with EEPROM. * Error occurs
passage exists.g
Main ROM reading/writing error
E196-
The main ROM reading or writing Replace the DC controller PCB (UN2).
0001
error occurs.
Option ROM reading/writing error
E196-
The option ROM reading or writing Replace the DC controller PCB (UN2).
0002
error occurs.
526

Driver PCB Communication time
out error between DC Controller
1. Check the cable. 2. Replace the Laser
PCB and Main Controller PCB 2
E197- Scanner Unit. 3. Replace the DC Controller
Communication error with image
0000 PCB (UN2). 4. Replace the Main Controller
PCB (For factory) Communication
PCB 2 (UN14)
time out error between DC
Controller PCB and Main
Controller PCB 2
Driver PCB 1. Check the cable. 2. Replace the Laser
E197-
Communication error with image Scanner Unit. 3. Replace the DC Controller
0001
PCB for factory (Serial PCB (UN2).
communication error)
cable(Reader Controller PCB (UN4)-Main
Controller PCB 2 (UN14)). 2. Replace the
of the CCD home position.
E202- flexible cable. 3. Replace the CCD HP
The attempt to detect the home
0001 sensor (S11). 4. Replace the Polygon
position fails when the CCD is
Motor (M11). 5. Replace the Reader
moved forward.
Controller PCB 2 (UN14).

527

The reader unit power supply
E227- (24V) is faulty.
supply harness connector.(J504/J3/J114)
0003 At the end of a job, the 24V port is
2. Replace the Power Supply PCB (UN1).
off.
The reader unit power supply
E227- (24V) is faulty
supply harness connector.(J504/J3/J114)
0004 When a load is being driven, the
2. Replace the Power Supply PCB (UN1).
24V port is off.
E240- The serial communication error 1. Check the Connectors. 2. Replace the
0000 such as parity error or overrun DC Controller PCB (UN2).
error is constantly detected.
E240- The serial communication error 1. Check the Connectors. 2. Replace the
0001 such as parity error or overrun DC Controller PCB (UN2).
error is detected while printing.
E246-
0001
E246-
0002
E246-
0003
E247-
0001
E247-
0002
E247-
0003
E247-
0004
An error has occurred at power-
on.
operation
E248- EEPROM error of the CCD unit 1. Disconnect and then connect the flexible
0003 An error has occurred during read cable(CCD unit- Reader Controller PCB
528
operation following write (UN4)). 2. Replace the flexible cable. 3.

operation. Replace the CCD unit.
Error in Zero Cross
Zero Cross failed to be detected
1. Check the Connectors. (J113/J202) 2.
E261- for 500ms or more while the relay
Replace the Power supply PCB (UN1). 3.
0000 was ON. * The same condition is
performed.

cable(Reader Controller PCB (UN4)-Main Controller
Reading unit
PCB 2 (UN14)). 2. Disconnect and then connect the
flexible cable(CCD unit- Main Controller PCB 2
0003 Reading error after
(UN14)). 3. Replace the flexible cable. 4. Replace
writing.
the Reader Controller PCB (UN4). 5. Replace the
Main Controller PCB 2 (UN14).
E315- Codec error
0007 JBIG encode error.
E315- Codec error 1. Replace the SDRAM. 2. Replace the HDD. 3.
000d JBIG decode error Replace the Main Controller PCB
E315- Codec error 1. Replace the SDRAM. 2. Replace the HDD. 3.
000e Soft decode error Replace the Main Controller PCB.
E315- Codec error
0025 ROTU hardware error.
E315- Codec error
0027 ROTU timeout error.
E315- MemFill hardware error
0033 MemFill hardware error.
E315- Codec error
0035 MemFill timeout error.
E315- Codec error
0100 PrcOverRun error.
Codec error
E315-
0500
have passed after
E315- Codec error jcdImage device.
0501 Abnormal interruption is
529
detected after starting

the operation.
Codec error
E315-
0510
have passed after
Codec error
jcdImage device.
0511 detected after starting
the operation.
Codec error
E315-
0520
have passed after
Codec error
jcdImage device.
0521 detected after starting
the operation.

Codec error
E315- Interruption does not occur
jcdImage device.
0530 although 2 minutes have passed
after starting the operation.
Codec error
E315-
Abnormal interruption is detected jcdImage device.
0531
Codec error
jcdImage device.
after starting the operation
Codec error
E315-
0541
Codec error
jcdImage device.
E315- Codec error jcdImage device.
530
Abnormal interruption is detected

0551
after starting the operation
Codec error
jcdImage device.
Codec error
E315-
0561
E350-
0000
E350-
0001
E350-
0002
E350-
0003
E350-
3000
1. Disconnect and then connect the
connector of the Main Controller PCB 2.
E354-
0001

E354-
0002
E355-
0001
E355-
0003
E355-
0004
E400- Communication error between 1. Connection error between the DADF
0001 Reader Controller PCB (UN4) and Driver PCB (PCB1) and the Reader
DADF Controller PCB (UN4). 2. Failure of the
Check sum error occurs at the DADF Driver PCB (PCB1). 3. Failure of the
531

the Reader Controller PCB and the Reader Controller PCB (UN4).
DADF.
Reader Controller PCB (UN4) and 1. Connection error between the DADF
DADF Driver PCB (PCB1) and the Reader
E400-
Reception status error occurs at Controller PCB (UN4). 2. Failure of the
0002
the time of communication DADF Driver PCB (PCB1). 3. Failure of the
between the Reader Controller Reader Controller PCB (UN4).
PCB and the DADF.
Reader Controller PCB (UN4) and 1. Connection error between the DADF
DADF Driver PCB (PCB1) and the Reader
E400-
Reception interrupt error occurs at Controller PCB (UN4). 2. Failure of the
0003
the time of communication DADF Driver PCB (PCB1). 3. Failure of the
between the Reader Controller Reader Controller PCB (UN4).
PCB and the DADF.
(SR11). 2. Replace the Release Motor
(M2). 3. Replace the ADF Driver PCB.
driven.
(SR11). 2. Replace the Release Motor
(M2). 3. Replace the ADF Driver PCB.
driven.
1. Installed DADF is a different model. 2.
Replace the Reader Controller PCB (UN4).
E490- Different DADF model error
3. Replace the DC Controller PCB (UN2).
0001 Not proper DADF is installed.
4. Replace the Main Controller PCB 2
(UN14).
Communication error
E500- (Staple/Booklet Finisher)
Controller PCB. 3. Replace the DC
Controller PCB.
Communication error (Inner
E500- Finisher)
Controller PCB. 3. Replace the DC
Controller PCB.
E503- Communication error 1. The wiring between the finisher
532
controller PCB and saddle controller PCB

Communication between the
is faulty. 2. The finisher controller PCB is
0002 Saddle Controller and the Finisher
faulty. 3. The saddle stitcher controller
Controller is suspended.
PCB is faulty.
1. The wiring between the finisher
Communication error controller PCB and punch Controller PCB
E503- Communication between the is faulty. 2. The punch controller PCB is
0003 Punch Controller and the Finisher faulty. 3. The finisher controller PCB is
Controller is suspended. faulty. 4. The host machine DC Controller
PCB is faulty.
EEPROM error
0001 EEPROM on the finisher controller
PCB has an error.

EEPROM error
Replace the Punch Controller PCB.
0002 EEPROM on the punch controller
PCB has an error.
1. The Rear End Assist Home Position
Rear end assist home position
Sensor (PI109) is faulty. 2. The wiring
error
between the Finisher Controller PCB and
Rear End Assist Motor is faulty. 3. The end
8001 rear end assist home position
assist mechanism is faulty. 4. The Rear End
when the Rear End Assist Motor
Assist Motor (M109) is faulty. 5. The
1. The Rear End Assist Home Position
Rear end assist home position
error
8002 rear end assist home position
when the Rear End Assist Motor
Finisher Controller PCB is faulty
and cannot move from HP, it is
removed. 4. Check if the Shift Roller HP
first retry.
E520- Shift Motor fails to return to HP 1. Check if the Motor (M4) Connector is
533

removed. 4. Check if the Shift Roller HP
first retry.
Front aligning plate home position 1. The front aligning plate home position
error sensor (PI106) is faulty. 2. The wiring
The aligning plate does not leave between the finisher controller PCB and
E530-
the aligning plate front home front aligning plate motor is faulty. 3. The
8001
position sensor when the front aligning plate is faulty. 4. The front
alignment plate front motor has aligning plate motor (M103) is faulty. 5. The
been driven for 4 seconds. finisher controller PCB is faulty.
Front aligning plate home position 1. The front aligning plate home position
The aligning plate does not return between the finisher controller PCB and
E530-
to aligning plate front home front aligning plate motor is faulty. 3. The
8002
position sensor when the front aligning plate is faulty. 4. The front
alignment plate front motor has aligning plate motor (M103) is faulty. 5. The
Stapler fails to move from the
E531- PCB and stapler is faulty. 2. The stapler is
staple home position although the
8001 faulty. 3. The finisher controller PCB is
Staple Motor is driven for a
faulty.conds.
Stapler fails to move from the
E531- PCB and stapler is faulty. 2. The stapler is
staple home position although the
8002 faulty. 3. The finisher controller PCB is
Staple Motor is driven for a
faulty.conds.
STP Move Motor fails to move
from HP (Inner Finisher) 1. Check if the Motor (M1) Connector is
At initial rotation, when the Motor physically removed. 2. Check if the Motor
E532- rotates for specified period of time failure occurs. 3. Check if the Stapler Move
0001 and cannot move from HP, it is HP Sensor (S10) Connector is physically
detected as an error if the same removed. 4. Check if the Stapler Move HP
symptom occurs again after the Sensor (S10) failure occurs.
first retry.
E532- STP Move Motor fails to return to 1. Check if the Motor (M1) Connector is
0002 HP (Inner Finisher) physically removed. 2. Check if the Motor
At initial rotation, when the Motor failure occurs. 3. Check if the Stapler Move
rotates for specified period of time HP Sensor (S10) Connector is physically
and cannot return to HP, it is removed. 4. Check if the Stapler Move HP
detected as an error if the same Sensor (S10) failure occurs.
534

first retry.
(Staple/Booklet Finisher)
8001 stapler shift home position when
the stapler shift motor has been
faulty.
the stapler shift motor has been
faulty.
Swing home position error
E535- controller PCB and swing motor is faulty. 3.
swing home position when the
8002 The swing mechanism is faulty. 4. The
swing motor has bee driven for 3
swing motor (M106) is faulty. 5. The finisher
seconds.
Rear aligning plate home position 1. The aligning plate rear home position
The aligning plate does not leave between the finisher controller PCB and
E537-
the aligning plate rear home aligning plate rear motor is faulty. 3. The
8001
position sensor when the rear aligning plate is faulty. 4. The rear
alignment plate rear motor has aligning plate motor (M104) is faulty. 5. The

1. The aligning plate rear home
position sensor (PI107) is faulty. 2.
Rear aligning plate home position error The wiring between the finisher
The aligning plate does not return to controller PCB and aligning plate
E537-
aligning plate rear home position sensor rear motor is faulty. 3. The rear
8002
when the alignment plate rear motor has aligning plate is faulty. 4. The rear
been driven for 4 seconds. aligning plate motor (M104) is faulty.
5. The finisher controller PCB is
faulty.
E540- Tray Lift Motor timeout error (Inner 1. Check if the Motor (M11)
0001 Finisher) Connector is physically removed. 2.
535
Unable to complete the operation even

Check if the Motor failure occurs. 3.
after the specified period of time during
Check if the Stack Tray Clock
initial rotation. When the Motor remains in
Sensor (S14) Connector is
the same area for the specified period of
time and the same symptom occurs again
Stack Tray Clock Sensor (S14)
after the first retry, it is detected as an
failure occurs.
error.
Tray Lift Motor clock error (Inner Finisher) Connector is physically removed. 2.
At initial rotation, when the Tray Lift Motor Check if the Motor failure occurs. 3.
E540- rotates and clock input is not detected Check if the Stack Tray Clock
0005 within the specified period of time, it is Sensor (S14) Connector is
detected as an error if the same symptom physically removed. 4. Check if the
occurs again after the first retry. Stack Tray Clock Sensor (S14)
failure occurs
1. The tray 1 shift area sensor PCB
Tray 1 time out error (Staple/Booklet
Finisher)
finisher controller PCB and tray 1
If the tray does not return to home
E540- shift motor is faulty. 3. The tray
position when the tray 1 shift motor is
8001 up/down mechanism is faulty. 4.
driven for 25 seconds. If the tray does not
The tray 1 shift motor (M107) is
move to other area when tray 1 shift
faulty. 5. The finisher controller PCB
motor is driven for 5 seconds.
is faulty.
Tray 1 shift area error is faulty. 2. The wiring between the
The dangerous area is reached before finisher controller PCB and tray 1
E540- the tray 1 paper surface sensor detects shift motor is faulty. 3. The tray
8002 paper surface during the paper surface up/down mechanism is faulty. 4.
detection operation. A discontinuous area The tray 1 shift motor (M107) is
is detected during tray operation. faulty. 5. The finisher controller PCB
is faulty.
Swing guide switch/Staple safety switch
error
The swing guide switch or staple safety
switch is activated while the tray is
operating.
is faulty.
E540- The tray 1 shift motor clock error 1. The tray 1 shift area sensor PCB
8004 The FG input cannot be detected when is faulty. 2. The wiring between the
the tray 1 shift motor has been driven for finisher controller PCB and tray 1
0.2 second. shift motor is faulty. 3. The tray
up/down mechanism is faulty. 4.
536

is faulty.
The lock detection signal turns OFF 150
ms after the lock detection signal turned
ON.
is faulty.
The tray 1 shift motor acceleration error finisher controller PCB and tray 1
E540- The lock detection signal does not turn shift motor is faulty. 3. The tray
8006 ON when the tray 1 shift motor has been up/down mechanism is faulty. 4.
driven for 1 second. The tray 1 shift motor (M107) is
is faulty.
The tray 1 shift motor error finisher controller PCB and tray 1
E540- The lock detection signal does not turn shift motor is faulty. 3. The tray
8007 OFF when the tray 1 shift motor is at a up/down mechanism is faulty. 4.
stop. The tray 1 shift motor (M107) is
is faulty.
Unable to complete the operation even Connector is physically removed. 2.
after the specified period of time during Check if the Motor failure occurs. 3.
E542- initial rotation. When the Motor remains in Check if the Additional Tray Clock
0001 the same area for the specified period of Sensor (S23) Connector is
time and the same symptom occurs again physically removed. 4. Check if the
after the first retry, it is detected as an Additional Tray Clock Sensor (S23)
error. failure occurs.
Additional Tray Lift Motor clock error Connector is physically removed. 2.
At initial rotation, when the Tray Lift Motor Check if the Motor failure occurs. 3.
E542- rotates and clock signal is not detected Check if the Additional Tray Clock
0002 within the specified period of time, it is Sensor (S23) Connector is
detected as an error if the same symptom physically removed. 4. Check if the
occurs again after the first retry. Additional Tray Clock Sensor (S23)
failure occurs.
E542- Tray 1 time out error 1. The Tray 2 shift area sensor PCB
537

If the tray does not return to home finisher controller PCB and tray 2
position when the tray 1 shift motor is shift motor is faulty. 3. The tray
8001 driven for 25 seconds. If the tray does not up/down mechanism is faulty. 4.
move to other area when tray 2 shift The Tray 2 shift motor (M105) is
motor is driven for 5 seconds. faulty. 5. The finisher controller PCB
is faulty.
The upper limit area is reached before the 1. The tray 2 shift area sensor PCB
tray 2 paper surface sensor 1 detects the is faulty. 2. The wiring between the
paper surface during paper surface finisher controller PCB and tray 2
E542- detection operation. A discontinuous area shift motor is faulty. 3. The tray
8002 is detected during tray operation. During up/down mechanism is faulty. 4.
evacuation operation, arrival at the area The tray 2 shift motor (M105) is
beyond the tray 2 paper surface sensor 2 faulty. 5. The finisher controller PCB
is detected before this sensor detects is faulty.
paper surface.
The tray 2 shift motor clock error finisher controller PCB and tray 2
E542- The FG input cannot be detected when shift motor is faulty. 3. The tray
8004 the tray 2 shift motor has been driven for up/down mechanism is faulty. 4.
0.2 second. The Tray 2 shift motor (M105) is
is faulty.

E542- The lock detection signal turns OFF
8005 150 ms after the lock detection
signal turned ON.
faulty.
The tray 2 shift motor acceleration faulty. 2. The wiring between the finisher
E542-
The lock detection signal does not faulty. 3. The tray up/down mechanism is
8006
turn ON when the tray 2 shift motor faulty. 4. The tray 2 shift motor (M105) is
has been driven for 1 second. faulty. 5. The finisher controller PCB is
faulty.
8007 The lock detection signal does not faulty. 2. The wiring between the finisher
538

turn OFF when the tray 2 shift motor
is at a stop.
faulty.
While the front fan is rotating, this
E551- detecting the lock signal. Then this 1. Check the Fan (M8). 2. Replace the
0001 machine retries to rotate the front finisher controller PCB.
fan, but lock signal is detected
again, this machine displays the
error.
Rear Fan lock error
While the rear fan is rotating, this
E551- detecting the lock signal. Then this 1. Check the Fan (M9). 2. Replace the
0002 machine retries to rotate the rear finisher controller PCB.
fan, but lock signal is detected
again, this machine displays the
error.
move from HP
Release Sensor (S3) Connector is
Roller Release Sensor (S3) failure
occurs.
retry.
move from HP 1. Check if the Motor (M5) Connector is
At initial rotation, when the Motor physically removed. 2. Replace the
E567- rotates for specified period of time Motor. 3. Check if the Shift Roller
0001 and cannot move from HP, it is Release Sensor (S3) Connector is
detected as an error if the same physically removed. 4. Replace the Shift
symptom occurs again after the first Roller Release Sensor (S3).
retry
E567- Shift Roller Release Motor fails to 1. Check if the Motor (M5) Connector is
0002 return to HP physically removed. 2. Replace the
At initial rotation, when the Motor Motor. 3. Check if the Shift Roller
rotates for specified period of time Release Sensor (S3) Connector is
and cannot return to HP, it is physically removed. 4. Replace the Shift
detected as an error if the same Roller Release Sensor (S3).
539
retry.
Motor fails to move from HP
physically removed. 2. Replace the
Motor. 3. Check if the Entrance Roller
Release/Stopper HP Sensor (S5)
Replace the Entrance Roller
retry.
Motor fails to return to HP
physically removed. 2. Replace the
Motor. 3. Check if the Entrance Roller
Release/Stopper HP Sensor (S5)
Replace the Entrance Roller
retry.
E571- rotates for specified period of time Motor. 3. Check if the Gripper Arm HP
0001 and cannot move from HP, it is Sensor (S13) Connector is physically
detected as an error if the same removed. 4. Replace the Gripper Unit HP
symptom occurs again after the first Sensor (S7).
retry.
return to HP 1. Check if the Motor (M7) Connector is
E571- rotates for specified period of time Motor. 3. Check if the Gripper Arm HP
0002 and cannot return to HP, it is Sensor (S13) Connector is physically
retry.
E575- rotates for specified period of time Motor. 3. Check if the Gripper Unit HP
0001 and cannot move from HP, it is Sensor (S7) Connector is physically
symptom occurs again after the first Sensor (S7)
retry.
E575- Gripper Unit Move Motor fails to 1. Check if the Motor (M2) Connector is
0002 return to HP physically removed. 2. Replace the
At initial rotation, when the Motor Motor. 3. Check if the Gripper Unit HP
540

and cannot return to HP, it is Sensor (S7) Connector is physically
retry.
Shutter home position error (PI113) is faulty. 2. The shutter
The stapler does not return to the mechanism is faulty. 3. The stack
E584-
shutter home position when the ejection motor (M102), shutter clutch
0002
stack ejection motor has been driven (CL101), and stack ejection lower roller
for 3 seconds clutch (CL102) is faulty. 4. The finisher

Shutter Home Position Error Controller PCB and Stack Ejection Motor, and
The stapler does not return to between the Finisher Controller PCB and
E584-
the shutter home position Shutter Clutch is faulty. 3. The shutter
8001
when the Stack Ejection Motor mechanism is faulty. 4. The Stack Ejection
has been driven for 3 seconds Motor (M102), Shutter Clutch (CL101), and
Stack Ejection Lower Roller Clutch (CL102) is
faulty. 5. The Finisher Controller PCB is faulty.
1. The punch home position sensor and punch
motor clock sensor is faulty. 2. The wiring
The puncher does not detect
between the punch controller PCB and sensor
E590- the punch home position
is faulty. 3. The punch mechanism is faulty. 4.
8001 sensor when the puncher
The puncher motor is faulty. 5. The punch
controller PCB is faulty. 6. The finisher
msec.
1. The punch home position sensor and punch
motor clock sensor is faulty. 2. The wiring
After the motor has been
between the punch controller PCB and sensor
E590- stopped at time of punch
is faulty. 3. The punch mechanism is faulty. 4.
8002 motor initialization, the
The puncher motor is faulty. 5. The punch
puncher does not detect
punch home position sensor.
E591- Scrap full detection error 1. The wiring between the scrap full detector
8001 The voltage of the light PCB and punch controller PCB is faulty. 2. The
received is 3.0 V or less even scrap full detector PCB is faulty. 3. The punch
when the light emitting duty of controller PCB is faulty. 4. The finisher
the scrap full detector sensor controller PCB is faulty."
has been increased to 66% or
541
more.
The voltage of the light
received is 2.0 V or more 1. The scrap full detector PCB is faulty. 2. The
E591-
even when the light emitting punch controller PCB is faulty. 3. The finisher
8002
duty of the scrap full detector controller PCB is faulty.
sensor has been decreased to
0%.
1 error
1. The wiring between the LED
PCB/photosensor PCB and punch controller
received is 2.5 V or less even
E592 PCB is faulty. 2. The LED PCB and
when the light emitting duty of
8003 photosensor PCB is faulty. 3. The punch
the horizontal registration
sensor 1 (LED1,PTR1) has
been increased to 66% or
more
E592- PCB is faulty. 2. The LED PCB and
the trailing edge sensor
controller PCB is faulty."
received is 2.0 V or more 1. The LED PCB and photosensor PCB is
E592-
even when the light emitting faulty. 2. The punch controller PCB is faulty. 3.
8002
duty of the trailing edge The finisher controller PCB is faulty."
sensor has been decreased to
0%.
1 error
E592-
8004
duty of the horizontal The finisher controller PCB is faulty.
registration sensor 1
decreased to 0%.
E592- Horizontal registration sensor 1. The wiring between the LED
8005 2 error PCB/photosensor PCB and punch controller
The voltage of the light PCB is faulty. 2. The LED PCB and
received is 2.5 V or less even photosensor PCB is faulty. 3. The punch
542

more.
2 error
E592-
8006
decreased to 0%.
3 error
more.
3 error
E592-
8008
decreased to 0%.
4 error
more.
E592- Horizontal registration sensor 1. The LED PCB and photosensor PCB is
800A 4 error faulty. 2. The punch controller PCB is faulty. 3.
The voltage of the light The finisher controller PCB is faulty.
543
received is 2.0 V or more

even when the light emitting
duty of the horizontal
decreased to 0%.

Horizontal registration home 1. The horizontal registration home position
position error (PI61) is faulty. 2. The wiring between the
At time of horizontal registration punch controller PCB and sensor is faulty.
E593- motor initialization, the punch 3. The horizontal registration mechanism is
8001 slide unit does not leave the faulty. 4. The horizontal registration motor
horizontal home position sensor (M62) is faulty. 5. The punch controller PCB
even when it has been driven for is faulty. 6. The finisher controller PCB is
the specified distance. faulty.
1. The horizontal registration home position
position error
punch controller PCB and sensor is faulty.
motor initialization, the punch
E593- 3. The horizontal registration mechanism is
slide unit does not return to the
8002 faulty. 4. The horizontal registration motor
(M62) is faulty. 5. The punch controller PCB
position sensor even when the
is faulty. 6. The finisher controller PCB is
unit has been driven for the
faulty
specified distance.
1. The paper positioning plate home
position error
position sensor (PI7) is faulty. 2. The
E5F0- positioning plate drive mechanism is faulty.
position sensor does not turn ON
8001 3. The paper positioning plate motor (M4) is
faulty. 4. The saddle stitcher controller PCB
is faulty.
pulses.
1. The paper positioning plate home
Paper positioning plate home position sensor (PI7) is faulty. 2. The wiring
position error between the Finisher Controller PCB and
The paper positioning plate home Stack Ejection Motor, and between the
E5F0-
position sensor does not turn Finisher Controller PCB and Shutter Clutch
8002
OFF when the paper positioning is faulty. 3. The positioning plate drive
plate motor has been driven for mechanism is faulty. 4. The paper
300 pulses. positioning plate motor (M4) is faulty. 5. The
E5F1- Paper folding motor lock error 1. The paper folding motor clock sensor
8001 The feed speed of the paper fold (PI4) and paper folding home position
544
sensor (PI21. is faulty. 2. The paper folding

roller drive mechanism is faulty. 3. The
roller reaches 5 mm/sec or less.
paper folding motor (M2) is faulty. 4. The
1. The paper folding motor clock sensor
position error
(PI4) and paper folding home position
The status of Paper Fold Home
E5F1- sensor (PI21) is faulty. 2. The paper folding
Position Sensor does not change
8002 roller drive mechanism is faulty. 3. The
although the Paper Fold Motor is
paper folding motor (M2) is faulty. 4. The
driven for a specified period of
time.
Guide home position error 1. The guide home position sensor (PI13) is
The guide home position sensor faulty. 2. The guide plate drive mechanism
E5F2-
does not turn ON when the guide is faulty. 3. The guide Motor (M3) is faulty.
8001
motor has been driven for 700 4. The saddle stitcher controller PCB is
pulses. faulty.
Guide home position error 1. The guide home position sensor (PI13) is
The guide home position sensor faulty. 2. The guide plate drive mechanism
E5F2-
does not turn OFF when the is faulty. 3. The guide Motor (M3) is faulty.
8002
guide motor has been driven for 4. The saddle stitcher controller PCB is
50 pulses. faulty.
Aligning plate home position error 1. The aligning plate home position sensor
The aligning plate home position (PI5) is faulty. 2. The aligning plate drive
E5F3-
sensor does not turn ON when mechanism is faulty. 3. The aligning motor
8001
the aligning plate motor has been (M5) is faulty. 4. The saddle stitcher
driven for 500 pulses. controller PCB is faulty.
Aligning plate home position error 1. The aligning plate home position sensor
The aligning plate home position (PI5) is faulty. 2. The aligning plate drive
E5F3-
sensor does not turn OFF when mechanism is faulty. 3. The aligning motor
8002
the aligning plate motor has been (M5) is faulty. 4. The saddle stitcher
driven for 50 pulses. controller PCB is faulty.
1. The stitcher home position sensor (rear)
The stitching home position
E5F4- (SW5) is faulty. 2. The stitcher (rear) is
sensor does not turn ON when
8001 faulty. 3. The saddle stitcher controller PCB
the stitch motor (rear) has been
is faulty
1. The stitcher home position sensor (rear)
E5F4- (SW5) is faulty. 2. The stitcher (rear) is
8002 faulty. 3. The saddle stitcher controller PCB
the stitch motor (rear) has been
is faulty.
E5F5- Stitcher (front) home position 1. The stitcher home position sensor (front)
8001 error (SW7) is faulty. 2. The stitcher (front) is
545

sensor does not turn ON when faulty. 3. The saddle stitcher controller PCB
the stitch motor (front) has been is faulty.
error 1. The stitcher home position sensor (front)
E5F5- The stitching home position (SW7) is faulty. 2. The stitcher (front) is
8002 sensor does not turn OFF when faulty. 3. The saddle stitcher controller PCB
the stitch motor (front) has been is faulty.

Paper pushing plate home position
sensor (PI14), paper pushing plate top
error
position sensor (PI15), and paper
pushing plate motor clock sensor (PI1) is
8002 position sensor does not turn OFF
faulty. 2. The paper pushing plate drive
when the paper pushing plate motor
mechanism is faulty. 3. The paper
has been driven for 150 ms. 0.5 sec.
pushing plate motor (M8) is faulty.
Paper pushing plate motor clock
error
E5F6- pushing plate motor clock sensor (PI1) is
The number of pulses detected by
8003 faulty. 2. The paper pushing plate drive
the paper pushing plate motor clock
sensor is 6 pulses or less.
pushing plate motor (M8) is faulty. 4. The
The paper pushing plate leading
edge position sensor does not turn
ON when the paper pushing plate
546

pushing plate motor clock sensor (PI1) is
OFF when the paper pushing plate
OFF when the paper pushing plate
E602 Hard disk error Hard disk error
Insufficient memory
E604-
Insufficient memory (require 1024 DDR2-SDRAM
0000
MB).
Insufficient memory
Temperature of the HDD does not
E609-
rise to the specified temperature HDD.
0008
within the specified period of time at
the time of startup.
Hard disk error
E609- At the time of recovery from sleep, it
HDD.
0009 does not reach to the specified
temperature
(hardware configuration
E610 error/initialization error/encryption Turn OFF and then ON the power.
key error/encryption processing
error)
Rebooting due to SRAM corruption
when executing a transmission job
that secures disconnection of the
power
In the case that reboot is repeated
E611- Clear SRAM to erase the job that secures
at recovery from power down
0000 disconnection of the power.
because SRAM information is
corrupted and the job information
saved on SRAM cannot be read, the
phenomenon that the
communication is repeated occurs.
547

A self test of the Ipsec Board was Upgrade the system after HDD format.
E615-
conducted, and an error was When this error occurs, normal network
0001
detected. The encryption module is communication cannot be guaranteed.
broken.
Check the cable connection, replace the
E674 FAX error FAX PCB, replace the Main Controller
PCB.

Print server error
E677- 1. Check power supply to the CPU
CPU Fan operation error on the print
0004 Fan. 2. Replace the CPU Fan.
server is detected.
E677- Print server error Replace the print server with the
0010 Not proper print server is connected. proper one.
E677- Print server error Check the cable connection,
0080 Communication error at startup. reinstallation.
Printer IPC error
E710- Error is detected by IPC
Disconnection of cable.
0001 communication IC of the printer engine
at power ON.
UFDI communication error
1. Check the cable. 2. Replace the
E711- Communication system error
DC Controller PCB (UN2). 3. Replace
0001 (reception time out error/ checksum
the Finisher Controller PCB.
error etc.)
1. Check the cable. 2. Replace the
E711- Communication system error (packet
DC Controller PCB (UN2). 3. Replace
0002 error occurs without the request of
initialization)
(retry error) 1. Check the cable. 2. Replace the
E713-
The communication does not restart by DC Controller PCB (UN2). 3. Replace
0000
the error retry after the communication the Finisher Controller PCB
failure with the finisher.
E713- Erroneous communication with finisher 1. Check the cable. 2. Replace the
548
(transmission retry error)

0001
the error retry after the communication the Finisher Controller PCB.
failure with the finisher
(transmission data error) 1. Check the cable. 2. Replace the
E713-
0002
(reception error) 1. Check the cable. 2. Replace the
E713-
0004
E713-
0010
E713-
0011
(reception data error) 1. Check the cable. 2. Replace the
E713-
0020
(reception time out error) 1. Check the cable. 2. Replace the
E713-
0021
(reception data error) 1. Check the cable. 2. Replace the
E713-
0022

E716- Erroneous 1. Check the cable. 2. Replace the DC Controller
549
communication with
cassette pedestal
After the presence of a
PCB (UN2). 3. Replace the Cassette Pedestal
0000 cassette pedestal has
Driver PCB.
been detected, the
communication fails to be
normal for 5 sec.
the NE Controller
Error when the NE
Check the cable, and then go through the following
to clear the error: Service Mode > COPIER >
FUNCTION > CLEAR > ERR.
the NE Controller
IPC, unable to recover
the IPC communication.
Error when the coin
manager is started. The Check the cable, and then go through the following
E719-
coin manager which was to clear the error: Service Mode > COPIER >
0001
connected before turning FUNCTION > CLEAR > ERR.
IPC error at coin manager
operation. Open circuit of
IPC, unable to recover Check the cable, and then go through the following
E719-
the IPC communication. to clear the error: Service Mode > COPIER >
0002
When open circuit of the FUNCTION > CLEAR > ERR.
pickup/delivery signal
cable is detected. Invalid
Error when the Card
Reader is started
The Card Reader which Check the cable, and then go through the following
E719-
was connected before to clear the error: Service Mode > COPIER >
0011
turning OFF the power is FUNCTION > CLEAR > ERR.
not connected at power-
on.
550

operation Check the cable, and then go through the following
E719-
Open circuit of IPC, to clear the error: Service Mode > COPIER >
0012
unable to recover the IPC FUNCTION > CLEAR > ERR.
communication.
Communication error (connector connection error, open circuit), and then
when the Card Reader go through the following to clear the error: Service
E719- (serial) is started Mode > COPIER > FUNCTION > CLEAR > ERR. 2.
0031 Unable to start After removing the Card Reader, execute the
communication with the following service mode, and then reinstall the Card
Card Reader at startup. Reader. • COPIER>FUNCTION>CLEAR>CARD •
COPIER>FUNCTION>CLEAR>ERR"
Communication error
after the Card Reader
(serial) is started Check the cable connection of the Card Reader
E719- Although communication (connector connection error, open circuit), and then
0032 with the Card Reader was go through the following to clear the error: Service
possible at startup, it Mode > COPIER > FUNCTION > CLEAR > ERR.
became unavailable in
the middle of it.
PDL software error
E730- Systematic fatal error, 1. PDL reset processing. 2. Turn OFF and then ON
1001 such as initialization the power.
failure, occurs.
PDL software error
100A such as initialization the power.
failure, occurs.
Third party PDL 1. Turn OFF and then ON the power. 2. Check the
E730- communication error cable connection. 3. Replace the Open I/F PCB, F
9004 Communication error with Link PCB (Main/Sub). 4. Replace the Main
the print server. Controller PCB.
Third party PDL
communication error
E730- cable connection. 3. Replace the Open I/F PCB, F
Error in video cable
9005 Link PCB (Main/Sub). 4. Replace the Main
connection with the print
Controller PCB.
server.
1. PDL reset processing. 2. Turn OFF and then ON
No reply from PDL. Due
E730- the power. 3. Check the connection of the Main
to failure of Subbootable,
A006 Controller PCB. 4. Reinstall the firmware. 5. Replace
or no existence, there is
no reply from PDL.
551

Version of the host
E730- machine control software 1. PDL reset processing. 2. Turn OFF and then ON
A007 and version of PDL the power. 3. System All Format and installation.
control software are
different

1. Turn OFF and then ON the power.
2. Reinstall the system. 3. System All
Controller PCB and the Main
Controller PCB.
0001 Communication error.
Controller PCB.
Reader communication error Connector with the Reader. 2. Check
Unable to detect Vsync from the the power of the Reader (check if the
E732-
Reader Controller although 2 minutes initialization operation is executed at
0010
have passed after the completion of startup). 3. Replace the Reader
register setting of the Main Controller. Controller PCB and the Main
Controller PCB.
0021 Communication error
Controller PCB.
E732- Error in the reader type Replace to the proper reader.
8888 When a scanner for the different model
is detected during the communication
552
with the reader

Detection of Reader
with the printer model. (On the user
E732- screen, only the message "Turn OFF
9999 and then ON the power again", instead
of an error code, is displayed. It is
recorded as an error log in Service
Mode > DISPLAY > ERR.)
Connector with the printer. 2. Check
E733- the power of the printer (check if the
Unable to communicate with printer at
0000 initialization operation is executed at
startup.
startup). 3. Replace the DC Controller
or the Main Controller PCB.
1. Check the connection between the
DC controller PCB (J210) and the
main controller PCB2 (I8112). 2.
E733- Check the power of the printer (check
0001 if the initialization operation is
Controller and the DC Controller.
executed at startup). 3. Replace the
DC Controller or the Main Controller
PCB 2.
Controller and the DC Controller.
PCB 2.
Error to detect printer vertical
synchronous signal.
PCB 2.
Connector. 2. Check the connection of
E740- Network Controller error
the Main Controller PCB 1. 3.
0002 Invalid MAC address.
Replacement of the Main Controller
PCB 1.
553
DDI communication error 1. Connection error between the Main

The Reader Controller PCB detected Controller PCB and the Reader
E743-
the communication error between the Controller PCB. 2. Failure of the
0000
Main Controller PCB and the Reader Reader Controller PCB (PCB1). 3.
Controller PCB. Failure of the Main Controller PCB.
language file.
E746 Different Image Analysis PCB model Analysis PCB. 2. Replace the Image
Analysis PCB.

E748 Main Controller PCB error Replace the Main Controller PCB
Check the log to find where the download
error has been occurred. FIN_G1 Staple
Finisher-G1/Booklet Finisher-G1 IFN_D1
Inner Finisher-D1 G3CCB Super G3 FAX
Board-AK1/Super G3 2nd Line Fax Board-
AK1/Super G3 3rd/4th Line Fax Board-AK1
G3CCM Super G3 FAX Board-AK1/Super
G3 2nd Line Fax Board-AK1/Super G3
3rd/4th Line Fax Board-AK1 When any of
Download error
the above system software is displayed,
E753- System Software Update Error
check if the target option has been
0001 Error occurs when updating system
installed. When the target option has not
software of uninstalled options
been installed: Turn OFF and then ON the
main power supply to restore (since there
is no system software to be updated.).
When the target option has been installed:
Check if the accessory is correctly installed
and if the target system software to be
downloaded is for the installed option.
Then download the appropriate system
software again.
E760- Main Controller PCB 2 internal Error was detected in the Image
0001 error Processing Chip on the Main Controller
1. Turn OFF and then ON the main PCB 2.
power. 2. Remove and then install
the DDR2-SDRAM (J201) on the
Main Controller PCB 2. 3. Replace
the DDR2-SDRAM on the Main
Controller PCB 2. 4. Replace the
Main Controller PCB 2. NOTE: If
554
the error occurs periodically or it

occurs with specific jobs although it
can be solved by turning OFF and
then ON the power, upgrade the
system software to the latest
version.
Power condition unmatched error
between Main Controller PCB and
DC Controller PCB
E800- 1. Wait till the power is turned off. 2. Turn
The power of DC controller PCB
0000 the main power switch ON.
still keep ON even if it reaches 90
sec after detecting the power OFF
by the main controller PCB.
Failure of the Power Supply
Cooling Fan 1. Disconnect and then connect the
When lock signal is detected for 5 connector (J205) on the DC Controller
E804-
sec while the Power Supply PCB (UN2). 2. Replace the Power Supply
0000
Cooling Fan (FM5) is stopped. * Cooling Fan (FAN6). 3. Replace the DC
The same condition is detected Controller PCB (UN2).
Unstable rotation of the Power
Supply Cooling Fan (FAN6)
The fan stop signal is detected for
E804- 5 minutes or more and the retry
(J2003/J119). 2. Replace the Power
0001 operation fails 4 times continuously
Supply Cooling Fan (FM5).
after generating the ON signal of
the Power Supply Cooling Fan
(FAN5).
(FM3)
E805- (J2010/J2501/J206). 2. Replace the
sec while the Exhaust Fan (Rear)
0000 Exhaust Fan (Rear) (FM3). 3. Replace the
(FM3) is stopped. * The same
retry is performed.
Unstable rotation of the Exhaust
Fan (Rear) (FM3
When lock signal failed to be 1. Check connection of the Connectors
E805- detected for 15 sec while the (J2010/J2501/J206). 2. Replace the
0001 Exhaust Fan (Rear) (FM3) is Exhaust Fan (Rear) (FM3). 3. Replace the
driven. * The same condition is DC Controller PCB (UN2).
performed.
E805- Failure of the Exhaust Fan (Front) 1. Check connection of the Connectors
555
(FM4)
(J2009/J2501/J206). 2. Replace the
sec while the Exhaust Fan (Front)
0002 Exhaust Fan (Front) (FM4). 3. Replace the
(FM4) is stopped. * The same
retry is performed.
Unstable rotation of the Exhaust
Fan (Front) (FM4)
When lock signal failed to be 1. Check connection of the Connectors
E805- detected for 15 sec while the (J2009/J2501/J206). 2. Replace the
0003 Exhaust Fan (Front) (FM4) is Exhaust Fan (Front) (FAN4). 3. Replace
driven. * The same condition is the DC Controller PCB (UN2).
performed.
Failure of the Main Body Cooling
Fan (FM6)
sec while the Main Body Cooling
Fan (FM6) is stopped. *The same
retry is performed.
Unstable rotation of the Main Body
Cooling Fan (FM6
detected for 15 sec while the Main
Body Cooling Fan (FM6) is driven.
Failure of the Paper Cooling Fan
(FM7)
sec while the Paper Cooling Fan
(FM7) is stopped. *The same
retry is performed.
Unstable rotation of the Paper
Cooling Fan (FM7)
detected for 15 sec while the Paper
Cooling Fan (FM7) is driven. * The
same condition is detected after
E840- Edge Shutter Home Position error 1. Check connection of the Connectors
0000 When the home position of the (J2039/J2037/J2507/ J215). 2. Replace the
556
fixing film edge shutter HP sensor (S10). 3.

Replace the fixing film edge shutter motor
shutter is not detected
(M8). 4. Replace the DC controller PCB
(UN2).

Failure of Fixing Film Edge Cooling
Fan (Rear) (FM1)
When the lock signal is detected for 15
E840- (J2036/J215). 2. Replace the fixing film
sec while the fixing film edge cooling
0001 edge cooling fan (rear) (FM1) 3.
fan (rear) stops. * The same status is
Replace the DC controller PCB (UN2).
detected again after the retry
operation.
Rotation error of Fixing Film Edge
Cooling Fan (Rear) (FM1)
sec while the fixing film cooling fan
0002 edge cooling fan (rear) (FM1) 3.
(rear) operates. * The same status is
operation.
Failure of Fixing Film Edge Cooling
Fan (Front) (FM2)
0003 edge Cooling fan (front) (FM2) 3.
fan (front) stops. * The same status is
operation.
Rotation error of Fixing Film Edge
Cooling Fan (Front) (FM2)
0004 edge cooling fan (front) (FM2). 3.
fan (front) operates. * The same status
is detected again after the retry
operation.
E880- Replace the controller cooling fan
The failure of the controller cooling fan
0001 (FM12). 3. Replace the main controller
(FM12) is detected.
PCB 1 (UN25).
E880- Controller Cooling Fan error Controller Cooling Fan (FM12) is
0005 1. Check the connector (J1015). 2. detected.
Replace the controller cooling fan
(FM12). 3. Replace the main controller
557
PCB 1 (UN25).

circuit) -> Replace the Heater
Assembly. 2. Check the connection
Temperature of the Fixing Main
between the Main Driver PCB (PCB2)
E000- Thermistor (THM1) does not reach 70
and the Fixing Power Supply PCB
0001 degC although 20 seconds have
(PCB10) (connector disconnection,
passed after starting the Fixing Roller
open circuit, the caught cable). 3.
temperature control.
(PCB10). 4. Replace the Main Driver
PCB (PCB2). 5. Replace the DC
circuit) -> Replace the Heater
Assembly. 2. Check the connection
between the Main Driver PCB (PCB2)
E000- Thermistor (THM1) does not reach 10
and the Fixing Power Supply PCB
0002 degC although 20 seconds have
(PCB10) (connector disconnection,
passed after starting the Fixing Roller
(PCB10). 4. Replace the Main Driver
PCB (PCB2). 5. Replace the DC
E000-
0010
Fixing Assembly high temperature
1. Check if the cable of the Thermistor
error (software detection)
is caught. -> Replace the Thermistors.
• The Fixing Main Thermistor (THM1)
-> Replace the Fixing Upper Unit. 2. IH
E001- detects 230 degC or higher. • The
control error. -> Replace the Fixing
0002 Fixing Sub Thermistor 1 (THM2)/Fixing
Power Supply PCB (PCB10), the DC
Sub Thermistor 2 (THM3) detects 230
Controller PCB (PCB1), or the Main
degC or higher for 2 consecutive
Driver PCB (PCB2).
seconds.
E001- Fixing Assembly high temperature 1. Check if the cable of the Thermistor
558
error (hardware detection)

is caught. -> Replace the Thermistors.
• The Fixing Main Thermistor (THM1)
-> Replace the Fixing Upper Unit. 2.
detects hardware overheating. • The
0003 Replace the Main Driver PCB (PCB2).
Fixing Sub Thermistor 1 (THM2)/Fixing
3. Replace the DC Controller PCB
Sub Thermistor 2 (THM3) detects
(PCB1).
hardware overheating.
1. Check if the cable of the Thermistor
is caught or is open circuit. -> Replace
Fixing Assembly high temperature the Thermistors. -> Replace the Fixing
E001- error (hardware detection) Upper Unit. 2. Replace the Main Driver
0004 Abnormal temperature difference PCB (PCB2). 3. Replace the DC
among the Thermistors was detected. Controller PCB (PCB1). 4. Check if the
Fixing Shutter operates. -> Replace the
Fixing Assembly.
Fixing Assembly high temperature
E001- error
Clear the error.
• Temperature of the Fixing Main
Thermistor (THM1) does not reach 100
degC although 12 seconds have
passed since it reached above 70
Main Thermistor (THM1). -> Replace
degC after starting the Fixing Roller
the Fixing Main Thermistor Unit. 2.
temperature control. • Temperature of
Check the installation of the Fixing
the Fixing Main Thermistor does not
Main Thermistor. -> Replace the Fixing
E002- reach 130 degC although 12 seconds
Upper Unit. 3. Replace the Fixing
0001 have passed since it reached above
Power Supply PCB (PCB10). 4.
100 degC after starting the Fixing
Roller temperature control. •
Thermistor does not reach 150 degC
(PCB5).
although 20 seconds have passed
since it reached above 130 degC after
starting the Fixing Roller temperature
conrtol.
E002-
0010
E003- Fixing Assembly temperature decrease 1. Check the connection of the Fixing
0000 error Main Thermistor (THM1). -> Replace
The Fixing Main Thermistor (THM1) the Fixing Main Thermistor Unit. 2.
detects 70 degC or lower for 2 Check the installation of the Fixing
seconds or longer although the Main Thermistor. -> Replace the Fixing
559
Upper Unit. 3. Replace the Fixing

Power Supply PCB (PCB10). 4.
temperature reached above 100 degC
after starting the Fixing Roller
(PCB5).
E003- error
Clear the error.
E004-
0010
1. Check the harness of the Fixing
Main Thermistor (THM1) in the Fixing
E004- Assembly. 2. Check the connection of
Detect that the Fixing Main Thermistor
0205 the harness of the Fixing Assembly on
Unit is not connected.
the host machine side. 3. Replace the
Main Driver PCB (PCB2).
1. Replace the Fixing Cleaning Web. 2.
Replace the Fixing Cleaning Web
Fixing Cleaning Web absent error
Level Sensor (PS45). 3. Replace the
E005- After noticing the Fixing Cleaning Web
DC Controller PCB (PCB1). After
0000 absent, the web was pulled out 2000
executing the measures, clear the
times.
Fixing Cleaning Web counter (COPIER
> COUNTER > MISC > FIXWEB).
Error in Fixing Cleaning Web Drive
Solenoid connection 1. Check the connection of the
E005-
Connection of the Fixing Cleaning Web Connector. 2. Replace the Fixing
0001
Drive Solenoid (SL9) is not detected Cleaning Web Drive Solenoid (SL9).
when the power is turned ON.

Fixing Cleaning Web errort
error
E005-
Turning OFF and then ON Clear the error.
0010
the power without clearing
the error.
E012- Drum Motor (M1) error 1. Check the connection of the Main Driver PCB
0001 Lock error of the Drum (PCB2) and the Drum Motor (M1). Motor side:
Motor (M1). J2138, PCB side: J109 2. Check the voltage of
the Drum Motor (M1) J2151. If voltage is 0V,
560
check the connection of the Relay PCB J520. 3.

Replace the Drum Motor (M1). 4. Check the gear
of the Drum Drive Shaft. If the load is too much,
replace the Process Unit and the Drum Drive Unit
(Shaft). 5. Replace the Main Driver PCB (PCB2).
6. Replace the DC Controller PCB (PCB1).
Error in Waste Toner Lock
Detection Connector
disconnection Check the connection of the Waste Toner Lock
E013-
The Waste Toner Lock Detection Switch (SW5) and the Main Driver PCB
0001
Detection Switch (SW5) (PCB2). Switch side: J3050, PCB side: J103
detects locked state 3 times
for 200 msec at power-on.
1. Check the Waste Toner Container and the
Waste Toner Container Pipe. If toner overflowed
from the Waste Toner Container clogs the outlet
of the Waste Toner Pipe, remove the clogged
toner. After removing it, check that the screw can
be seen from the outlet of the pipe. 2. Check the
Error in Waste Toner Feed
connection of the Waste Toner Lock Detection
Screw Lock detection
Switch (SW5) and the Main Driver PCB (PCB2).
The Waste Toner Lock
E013- 3. Check the connection of the Main Driver PCB
Detection Switch detects
0002 (PCB2) and the DC Controller PCB (PCB1). Main
locked state 3 times for 200
Controller side: J3050, DC Controller side: J103
msec while the Developing
4. Replace the Waste Toner Lock Detection
Assembly is driven.
Switch (SW5). 5. Replace the Waste Toner Feed
Unit. 6. Replace the Main Driver PCB (PCB2). 7.
Replace the DC Controller PCB (PCB1). (When
the error is still displayed after replacing the
Waste Toner Feed Unit and the Main Driver PCB
(PCB2).)
1. Check the gear of the Fixing Drive Unit. ->
Fixing Motor error Replace the gear. 2. Replace the Fixing Motor
E014-
Lock error of the Fixing (M3). 3. Check the connection drawer between
0001
Motor (M3). the Fixing Assembly and the host machine. 4.
E017- ETB disengagement error 1. Check the connection of the ETB Disengage
0001 Disengagement of the ETB Sensor (PS56). Sensor side: J2101, J3270, PCB
is not completed within the side: J343 (Duplex Driver PCB (PCB4)) 2. Check
specified period of time. the connection of the Duplex Feed Left Motor
(M19). Motor side: J2107, J3044 (relay), PCB
side: J330 (Duplex Driver PCB (PCB4)) 3.
Replace the ETB Disengage Sensor (PS56). 4.
Replace the Duplex Feed Left Motor (M19). 5.
Replace the Duplex Driver PCB (PCB4). 6.
561
Replace the DC Controller PCB (PCB1). NOTE:

Check if the Disengagement Cam is stained. If
necessary, clean it. Check if the drive system
(gear, Motor, one-way) is failed. If necessary,
replace it. Check if the link with the Fixing Feed
Handle is failed. If necessary, replace it.
1. Check the connection of the ETB Disengage
Sensor (PS55). Sensor side: J2100, J3270, PCB
side: J343 (Duplex Driver PCB (PCB4)) 2. Check
the connection of the Duplex Feed Left Motor
(M19). Motor side: J2107, J3044 (relay), PCB
side: J330 (Duplex Driver PCB (PCB4)) 3.
ETB engagement error
Replace the ETB Engage Sensor (PS55). 4.
E017- Engagement of the ETB is
Replace the Duplex Feed Left Motor (M19). 5.
Replace the Duplex Driver PCB (PCB4). 6.
Replace the DC Controller PCB (PCB1). NOTE:
Check if the Disengagement Cam is stained. If
necessary, clean it. Check if the drive system
(gear, Motor, one-way) is failed. If necessary,
replace it. Check if the link with the Fixing Feed
Handle is failed. If necessary, replace it.
E017- ETB HP error If this error occurs at installation, the ETB
0003 Engagement of the ETB was Disengage Member (Transfer Frame Stopper)
not completed at may be left unremoved. Refer to the
initialization. troubleshooting "Remedy to be implemented
when the ETB Disengage Member (Transfer
Frame Stopper) is left unremoved" in the Service
Manual, and check whether the ETB Disengage
Member is left unremoved or not and implement
appropriate procedure. If this error occurs at
times other than installation, follow the following
steps to implement check and remedy. 1. Check
the connection of the ETB Disengage Sensor
(PS56). Sensor side: J2101, J3270, PCB side:
J343 (Duplex Driver PCB (PCB4)) 2. Check the
connection of the Duplex Feed Left Motor (M19).
Motor side: J2107, J3044 (relay), PCB side: J330
(Duplex Driver PCB (PCB4)) 3. Replace the ETB
Disengage Sensor (PS56). 4. Replace the
Duplex Feed Left Motor (M19). 5. Replace the
Duplex Driver PCB (PCB4). 6. Replace the DC
Controller PCB (PCB1). NOTE: Check if the
Disengagement Cam is stained. If necessary,
clean it. Check if the drive system (gear, Motor,
one-way) is failed. If necessary, replace it. Check
562
if the link with the Fixing Feed Handle is failed. If

necessary, replace it.
Sensor (TS1). Sensor side: J2133, J3089 (relay),
PCB side: J3088 (relay), J114 (Main Driver PCB
(PCB2)) 2. Check the connection of the Magnet
Roller Clutch (CL5). Sensor side: J2036, J3124
(relay), J3090 (relay) PCB side: J3091(relay),
J115 (Main Driver PCB (PCB2)) 3. Check the
connection of the Toner Feed Motor (M28). Motor
Developing Assembly toner
side: J2035, J3124 (relay), J3090 (relay) PCB
absent error
E020- side: J3091(relay), J115 (Main Driver PCB
Toner in the Developing
0000 (PCB2)) 4. Check the connection of the Buffer
Assembly was empty for 2
Toner Sensor (TS3). Sensor side: J2039, J3124
minutes.
(relay), J3090 (relay) PCB side: J3091(relay),
J115 (Main Driver PCB (PCB2)) 5. Replace the
Developing Toner Sensor (TS1). 6. Replace the
Magnet Roller Clutch (CL5). 7. Replace the
Toner Feed Motor (M28). 8. Replace the Buffer
Toner Sensor (TS3). 9. Replace the Main Driver
(PCB1).
Error in Developing Toner Sensor (TS1). Sensor side: J2133, J3089 (relay),
E020- Sensor connection detection PCB side: J3088 (relay), J114 (Main Driver PCB
0001 The connection detection (PCB2)) 2. Replace the Developing Toner Sensor
port was OFF at power-on. (TS1). 3. Replace the Main Driver PCB (PCB2).
4. Replace the DC Controller PCB (PCB1).
1. Check the connection of the Buffer Toner
Sensor (TS3). Sensor side: J2039, J3124 (relay),
Error in Buffer Toner Sensor
J3090 (relay) PCB side: J3091(relay), J115 (Main
E020- connection detection
Driver PCB (PCB2)) 2. Replace the Buffer Toner
0002 The connection detection
Sensor (TS3). 3. Replace the Main Driver PCB
port was OFF at power-on.
(PCB1).
1. Check the connection of the Toner Excess
Error in the Toner Excess Supply Sensor (TS2). Sensor side: J2038, J3124
Supply Sensor connection (relay), J3090 (relay) PCB side: J3091(relay),
E020-
detection J115 (Main Driver PCB (PCB2)) 2. Replace the
0003
The connection detection Toner Excess Supply Sensor (TS2). 3. Replace
port was OFF at power-on. the Main Driver PCB (PCB2). 4. Replace the DC
E020- Error in Magnet Roller 1. Check the connection of the Magnet Roller
0004 Clutch connection detection Clutch (CL5). Sensor side: J2036, J3124 (relay),
563
J3090 (relay) PCB side: J3091(relay), J115 (Main

Driver PCB (PCB2)) 2. Replace the Magnet
The connection detection
Roller Clutch (CL5). 3. Replace the Main Driver
port was OFF at power-on.
(PCB1).
Error in Developing
Assembly Toner Sensor
1. Turn OFF the main power. 2. Replace the
E020- Cleaning Scraper
Developing Assembly. 3. Turn ON the main
0021 displacement
power.
State with toner was
detected continuously.
1. Check the connection of the Connector. Motor
side: J2319, Main Driver PCB (PCB2) side: J109
2. Check the voltage of the Developing Motor
(M2) J2152. If voltage is 0V, check the
connection of the Relay PCB J520. 3. Check the
Developing Motor error load of the Developing Motor (M2). Manually turn
E023-
Lock error of the Developing the Developing Motor (M2) located at the rear of
0001
Motor (M2). the host machine to check it. 4. Replace the
Developing Motor (M2). 5. Replace the
Developing Clutch (CL1). (When an error occurs
while the Developing Clutch is ON.) 6. Replace
the Main Driver PCB (PCB2). 7. Replace the DC

1. Check the connection of the Magnet
Error in Magnet Roller Clutch Roller Clutch (CL5). Sensor side:
connection detection J2006, Main Driver PCB (PCB2) side:
E023-
Connection of the Magnet Roller J109 2. Replace the Magnet Roller
0002
Clutch (CL5) cannot be detected 5 Clutch (CL5). 3. Replace the Main
times with 20 msec time interval. Driver PCB (PCB2). 4. Replace the DC
E025- Toner Feed Motor error 1. Check the connection of the
0001 Overcurrent of the Toner Feed Motor Connector. Motor side: J2036, Buffer
(M28) was detected. Unit relay: J3124, Front side relay:
J3090, Rear side relay: J3091, Main
Driver PCB (PCB2) side: J115 2.
Replace the Toner Feed Motor (M28).
3. Check if toner is clogged inside of
the Buffer. Turn the Drive Shaft of the
Motor with your hand to check it. If the
load is too much, inside of the Buffer
564
may be clogged, so clean inside of it. 4.

(PCB1).
Connector. Motor side: J2037, Front
side relay: J3080, Rear side relay:
J3063, Main Driver PCB (PCB2) side:
J117 2. Remove the Toner Container,
and check if an error occurs. If an error
Toner Supply Motor error does not occur, reinstall the Toner
E027-
Lock error of the Toner Supply Motor Container and check again. If an error
0001
(M10). occurs, check the driving area of
connection point of the container. If an
error occurs, go on to 3. 3. Replace the
Toner Supply Motor (M10). 4. Replace
the Main Driver PCB (PCB2). 5.
Replace the DC Controller PCB
(PCB1).
E032-
Detection of open circuit of count Disconnection of cable.
0001
pulse signal.
1. Check for displacement of the Lifter
Right Deck Lifter Motor error
E041- Wire of the Right Deck. 2. Check for
Overcurrent of the Right Deck Lifter
0001 hindrance to smooth movement of the
Motor was detected.
Deck Base Plate of the Right Deck.
1. Check for displacement of the Lifter
Left Deck Lifter Motor error
E041- Wire of the Left Deck. 2. Check for
Overcurrent of the Leftt Deck Lifter
0002 hindrance to smooth movement of the
Motor was detected.
Deck Base Plate of the Left Deck.
1. Check for error around the Lifter of
E041- the Cassette 3. 2. Check for hindrance
Overcurrent of the Cassette 3 Lifter
0003 to smooth movement of the Cassette
Motor was detected.
Base Plate of the Cassette 3.
1. Check for error around the Lifter of
E041- the Cassette 4. 2. Check for hindrance
Overcurrent of the Cassette 4 Lifter
0004 to smooth movement of the Cassette
Motor was detected.
Base Plate of the Cassette 4.
E053- Error in Reverse Upper Flapper 1. Check the connection of the Reverse
0001 Solenoid connection detection Upper Flapper Solenoid (SL5).
Connection of the Reverse Upper Solenoid side: J2115, Duplex Driver
Flapper Solenoid (SL5) cannot be PCB side: J340 2. Replace the Reverse
detected 5 times with 20 msec time Upper Flapper Solenoid (SL5). 3.
interval. Replace the Duplex Driver PCB
565
(PCB4). 4. Replace the DC Controller

PCB (PCB1).
1. Check the position of the Primary
Charging Shutter and the Cleaning
Pad. 1-A. In the case that the Primary
Charging Shutter and the Cleaning Pad
fail to operate (stopped at HP at front
side) 1-A-1. Check the connection of
the Primary Charging Wire Cleaning
Motor (M6). Motor side: J3017, J3060
(iR-ADV 8xxx)/J3160 (iRADV 6xxx)
(relay), PCB side: J3177 (relay), J107
(Main Driver PCB (PCB2)) 1-A-2.
Replace the Primary Charging Wire
Cleaning Motor (M6). 1-B. In the case
that the Primary Charging Shutter and
the Cleaning Pad are stopped at rear
side (close operation position) 1-B-1.
Check the connection of the Primary
Charging Shutter Sensor (PS94).
Primary Charging Shutter HP open Sensor side: J2029, J3089 (relay), PCB
error side: J3088 (relay), J114 (Main Driver
E060- The Primary Charging Shutter Sensor PCB (PCB2)) 1-B-2. Replace the
0001 (PS94) detects that the shutter is Primary Charging Shutter Sensor
opened although it is moved to the (PS94). 1-C. In the case that the
close position. Primary Charging Shutter and the
Cleaning Pad are stopped along the
way 1-C-1. Check the loosening of
screw on the Slider Pin and abrasion of
the pin. Tighten the screw or replace
the Slider Pin. 1-C-2. Replace the
Primary Charging Assembly. 1-D. In the
case that the Primary Charging Shutter
stops at front side and the Cleaning
Pad moves to rear side 1-D-1. Check if
the Shutter Mounting Plate is deformed.
If so, replace the Shutter Unit. 1-D-2.
Check the loosening of screw on the
Slider Pin and abrasion of the pin.
Tighten the screw or replace the Slider
Pin. 1-D-3. Replace the Primary
Charging Assembly. 2. Replace the
Main Driver PCB (PCB2). 3. Replace
E060- Primary Charging Shutter HP close 1. Check the position of the Primary
566
Charging Shutter and the Cleaning

Pad. 1-A. In the case that the Primary
Charging Shutter and the Cleaning Pad
fail to operate (stopped at HP at front
side) 1-A-1. Check the connection of
the Primary Charging Wire Cleaning
Motor (M6). Motor side: J3017, J3060
(iR-ADV 8xxx)/J3160 (iRADV 6xxx)
(relay), PCB side: J3177 (relay), J107
(Main Driver PCB (PCB2)) 1-A-2.
Replace the Primary Charging Wire
Cleaning Motor (M6). 1-B. In the case
that the Primary Charging Shutter and
the Cleaning Pad are stopped at rear
error
side (close operation position) 1-B-1.
The Primary Charging Shutter Sensor
Check the connection of the Primary
0002 (PS94) detects that the shutter is
Charging Shutter Sensor (PS94).
closed although it is moved to the
open position.
side: J3088 (relay), J114 (Main Driver
PCB (PCB2)) 1-B-2. Replace the
Primary Charging Shutter Sensor
(PS94). 1-C. In the case that the
Primary Charging Shutter and the
Cleaning Pad are stopped along the
way 1-C-1. Check the loosening of
screw on the Slider Pin and abrasion of
the pin. Tighten the screw or replace
the Slider Pin. 1-C-2. Replace the
Primary Charging Assembly. 2.
(PCB1).
E061- Potential control error (VL) 1. Check the connection of the Pre-
0001 The measured value in the dark area exposure LED (connector connection,
(VL) differs +/-30V or higher than the open circuit, the caught cable). 2.
target potential at potential control. Check the installation of the Primary
NOTE: If the difference is somewhere Charging Assembly (connector
between +/-10V and less than 30V, connection, open circuit, the caught
alarm is indicated. cable). 3. Check the fixation state of the
Drum and the Drum Shaft. (Check if the
drum fixation cylinder is properly
installed.) 4. Check if the Dustproof
Glass is soiled. If necessary, clean it. 5.
Check the installation of the Laser
Scanner Unit (connector connection,
567
Check the installation of the Primary

Charging High Voltage PCB (PCB11),
and its connection (connector
connection, open circuit, the caught
cable). 7. Check the installation of the
Potential Sensor (connector
connection, open circuit, the caught
cable). 8. Check the installation of the
Drum Motor (M1), and its connection
Primary Charging Assembly • Laser
Scanner Unit • Potential Sensor •
Primary Charging High Voltage PCB
(PCB11) • Drum Motor (M1) • Main
Driver PCB (PCB2) • DC Controller
PCB (PCB1)
1. Check the connection of the Pre-
exposure LED (connector connection,
open circuit, the caught cable). 2. If the
current value of the Primary Charging
Roller (COPIER > DISPLAY > DPOT >
PRIM-C) is 1550 micro A or higher,
execute 2-1 to 3. 2-1. Increase the grid
voltage of the Primary Charging
Assembly by 100V (COPIER >
ADJUST > HV-PRI > PRI-GRID). 2-2.
Execute the potential control (COPIER
> FUNCTION > DPC > DPC). 2-3. Turn
Potential control error (VD)
OFF and then ON the power. 3. Check
Potential in the dark area did not fall
E061- the installation of the Primary Charging
within the range (target value +/-10V)
0101 Assembly (connector connection, open
although retry was executed 8 times at
VD potential control.
High Voltage PCB (PCB11), and its
connection (connector connection,
Check the installation of the Drum
Motor (M1), and its connection
Primary Charging Assembly • Primary
Charging High Voltage PCB • Drum
Motor (M1) • Main Driver PCB (PCB2) •
DC Controller PCB (PCB1)
568
High voltage setting error

With the state in which the developing
AC is output, 600V or higher
developing DC output was detected.
E064- (Basically, this error is not detected. 1. Turn OFF and then ON the main
00FF However, to detect that the image power. 2. Replace the DCON PCB.
formation-related backup data is
corrupted or to protect the hardware in
case of 600V or higher developing DC
output, this is to be an error.)
Main Driver PCB (PCB2) and the High
Voltage Unit. Main Driver side: J111,
High Voltage Unit side: J3097 2. Check
the connection between the Relay PCB
(PCB5) and the High Voltage Unit.
Relay side: J519, High Voltage Unit
Primary charging/grid high voltage
side: J3099 3. Replace the Primary
output leak error
E065- Charging Assembly. 4. Check the
The leak detection signal was
0001 connection inside of the High Voltage
detected 5 times in a row for every 20
Unit. High Voltage Unit Relay (J3097)
msec.
and Primary Charging High Voltage
PCB (PCB11) (J3501) High Voltage
Unit relay (J3099) and Pre-transfer
Charging PCB (PCB26) (J3545, J3500)
5. Replace the Main Driver PCB
(PCB2). 6. Replace the Primary Grid
High Voltage Connector (FM4- 1006).

E066- Pre-transfer Charging Shutter HP 1. Check the position of the Pre-transfer
0001 open error Charging Shutter. 1-A. In the case that the
The Pre-transfer Charging Shutter Pre-transfer Charging Shutter fails to
Sensor (PS95) detects that the operate (stopped at HP at front side) Check
shutter is opened although it is the connection of the Pre-transfer Charging
moved to the close position. Wire Cleaning Motor (M7). Sensor side:
J3108, J3089 (relay), PCB side: J3088
(relay), J114 (Main Driver PCB (PCB2)) 1-B.
In the case that the Pre-transfer Charging
Shutter is stopped at rear side (close
operation position) 1-B-1. Check that the
Primary Fan Duct is closed. Close the
Primary Fan Duct. 1-B-2. Check movement
of the pin to push the Pre-transfer Charging
569
Shutter Sensor (PS95). Replace the Pin. 1-

B-3. Check movement of the flag on the
Pre-transfer Charging Shutter Sensor
(PS95). Replace the flag/ spring. 1-B-4.
Check the connection of the Pre-transfer
Charging Shutter Sensor (PS95). Sensor
side: J2114, J3215 (relay), J3067 (relay)
PCB side: J3066 (relay), J130 (Main Driver
PCB (PCB2)) 1-C. In the case that the Pre-
transfer Charging Shutter is stopped along
the way 1-C-1. Check abrasion of the Slider
Pin. Replace the Slider Pin. 1-C-2. Replace
the Pre-transfer Charging Assembly. 2.
1. Check the position of the Pre-transfer
Charging Shutter. 1-A. In the case that the
Pre-transfer Charging Shutter fails to
operate (stopped at HP at front side) Check
the connection of the Pre-transfer Charging
Wire Cleaning Motor (M7). Sensor side:
J3108, J3089 (relay), PCB side: J3088
(relay), J114 (Main Driver PCB (PCB2)) 1-B.
In the case that the Pre-transfer Charging
Shutter is stopped at rear side (close
operation position) 1-B-1. Check that the
Pre-transfer Charging Shutter HP Primary Fan Duct is closed. Close the
close error. Primary Fan Duct. 1-B-2. Check movement
E066- The Pre-transfer Charging Shutter of the pin to push the Pre-transfer Charging
0002 Sensor (PS95) detects that the Shutter Sensor (PS95). Replace the Pin. 1-
shutter is closed although it is B-3. Check movement of the flag on the
moved to the open position. Pre-transfer Charging Shutter Sensor
(PS95). Replace the flag/ spring. 1-B-4.
Check the connection of the Pre-transfer
Charging Shutter Sensor (PS95). Sensor
side: J2114, J3215 (relay), J3067 (relay)
PCB side: J3066 (relay), J130 (Main Driver
PCB (PCB2)) 1-C. In the case that the Pre-
transfer Charging Shutter is stopped along
the way 1-C-1. Check abrasion of the Slider
Pin. Replace the Slider Pin. 1-C-2. Replace
the Pre-transfer Charging Assembly. 2.
E067- Developing high voltage output 1. Check the connection between the Main
0001 leak error Driver PCB (PCB2) and the High Voltage
The leak detection signal was Unit. Main Driver side: J112, High Voltage
570

Developing Assembly. 4. Check the
connection point of the Developing
detected 5 times in a row for Assembly. If it is soiled, clean it. 5. Check
every 20 msec. the connection inside of the High Voltage
Unit. Check the connection of the High
Voltage Unit Relay (J3097) and the
Developing High Voltage PCB (J3511). High
Voltage Unit Relay (J3099) and Pre-transfer
Charging PCB (J3545, J3500, J3510) 6.
Driver PCB (PCB2) and the High Voltage
Unit. Main Driver side: J112, High Voltage
Pre-transfer charging high voltage Pre-transfer Charging Assembly. 4. Check
output leak error the connection inside of the High Voltage
E068-
The leak detection signal was Unit. Check the connection of the High
0001
detected 5 times in a row for Voltage Unit Relay (J3098) and the Transfer
every 20 msec. High Voltage PCB (J3544). Check the
connection of the High Voltage Unit Relay
(J3099) and the Pre-transfer Charging PCB
(J3545, J3500) 5. Replace the Main Driver
PCB (PCB2). 6. Replace the Pre-transfer
High Voltage Connector (FM4- 1007). 7.
Replace the Pre-transfer Transformer (Post
Charging Trance) of the High Voltage Unit.
Duplex Driver PCB (PCB4) and the High
Voltage Unit. Check the connection at
Transfer high voltage output leak Duplex Driver side (J343) and the Transfer
error High Voltage side (J3066). Check the
E069-
The leak detection signal was connection at Duplex Driver side (J311) and
0001
detected 5 times in a row for the Transfer High Voltage side (J3061). (In
every 20 msec addition, check that 24V is output.) 2. Check
the connection of the Transfer High Voltage
PCB (J3306). 3. Replace the ETB Unit. 4.
Replace the Duplex Driver PCB (PCB4).
E100- BD unlock error 1. Check if the door is opened. Close the
571
door. 2. Check the connection between the

DC Controller PCB (PCB1) and the Laser
Driver PCB (PCB35). DC Controller side:
J471, J472, Laser Driver side: J5100,
J5101, Relay Harness connection to
Polygon Motor and BD PCB: J3011 3.
Replace the Laser Scanner Unit. 4. Replace
Locked state was not detected
the Laser Driver PCB (PCB35). 5. Replace
11xx within the specified period of time
the DC Controller PCB (PCB1). NOTE:
at start-up.
When condensation occurs inside of the
machine or the Laser Scanner Unit, this
error also occurs. When condensation
occurs, leave the machine or the unit as it is
until condensation disappears. (Use the
machine or the unit in an environment
where condensation does not occur.)
1. Check if the door is opened. Close the
door. 2. Check the connection between the
DC Controller PCB (PCB1) and the Laser
Driver PCB (PCB35). DC Controller side:
J471, J472, Laser Driver side: J5100,
J5101, Relay Harness connection to
Polygon Motor and BD PCB: J3011 3.
BD unlock error
Replace the Laser Scanner Unit. 4. Replace
E100- After the BD range was specified,
the Laser Driver PCB (PCB35). 5. Replace
12xx lock was unlocked for 1 second or
the DC Controller PCB (PCB1). NOTE:
longer.
E100- Polygon Motor BD unlock error 1. Check if the door is opened. Close the
13xx (Laser diode is not lit up/ failure of door. 2. Check the connection between the
the BD PCB/power supply error, DC Controller PCB (PCB1) and the Laser
or condensation) Driver PCB (PCB35). DC Controller side:
During the Polygon speed J471, J472, Laser Driver side: J5100,
change, lock was unlocked for 1 J5101, Relay Harness connection to
second or longer. (Laser diode is Polygon Motor and BD PCB: J3011 3.
not lit up/failure of the BD Replace the Laser Scanner Unit. 4. Replace
PCB/power supply error, or the Laser Driver PCB (PCB35). 5. Replace
condensation) the DC Controller PCB (PCB1). NOTE:
572

door. 2. Check the connector connection,
open circuit, and the caught cable of the DC
Controller PCB (PCB1) and the Laser Driver
Polygon Motor BD unlock error
PCB (PCB35). DC Controller side: J471,
E100- Failed to get the Detailed Code
J472, Laser Driver side: J5100, J5101,
FFFF (communication error, power
Relay Harness connection to Polygon Motor
supply error, PCB failure, etc.).
(M44) and BD Sensor: J3011 3. Replace
the Laser Scanner Unit. 4. Replace the
Laser Driver PCB (PCB35). 5. Replace the
EEPROM writing error.
E102- Failed to write to EEPROM
0001 (Power is not supplied/EEPROM
failure).
Different Laser Scanner Unit
model error
The scanner for 6075/6065/6055
E103- Replace the Laser Scanner Unit with the
models was installed to the
0001 one for the correct model.
imageRUNNER ADVANCE
8105/8095/8085 models, and vice
versa.
Polygon Motor FG unlock error
Locked state was not detected
E110- within the specified period of time
11xx at start-up. (Power is not
supplied/Polygon Motor signal
error)
573

After the BD range was specified,
E110- lock was unlocked for 1 second or
12xx longer. (Power is not
error)
During the Polygon speed
E110- change, lock was unlocked for 1
13xx second or longer. (Power is not
error)
E110- Failed to get the Detailed Code
FFFF (communication error, power
supply error, PCB failure).

Laser Scanner Cooling Fan
error.
The Fan stop signal is detected
1. Check the connection of the Connector. 2.
E121- for 5 seconds or longer and
Replace the Laser Scanner Cooling Fan
0001 retry is failed 4 times in a row
(FM16).
although the Laser Scanner
Cooling Fan (FM16) is turned
ON.
574
1. Check the connection of the DC Controller

PCB (PCB1) and the Main Driver PCB
Error in Main Driver PCB (PCB2). DC Controller side: J411, J412, Main
connection detection Driver side: J125, J126 2. Check the Main
E197- Failed to establish a Driver PCB (PCB2) power supply connection.
0001 communication between the DC Check the connection at the Main Driver side
Controller PCB (PCB1) and the (J128) and the DC Controller side (J414), and
Main Driver PCB (PCB2). check the voltage. 3. Replace the Main Driver
PCB (PCB1).
PCB (PCB1) and the Feed Driver PCB
(PCB3). DC Controller side: J421, Feed
Driver side: J204 2. Check the connection of
the Feed Driver PCB (PCB3) and the DC-DC
Converter PCB. Check the connection at the
Feed Driver side (J218) and the DC-DC
Converter side (J9033). 3. Check the power
supply of the Feed Driver PCB (PCB3). Check
if appropriate voltages are applied to the Feed
Feed Driver Pub (PCB3).
Driver side (12V to 1pin, 5V to 3pin, 3.3V to
4pin). -> If not, replace the DC-DC Converter
PCB. 4. Replace the Feed Driver PCB
(PCB1).
Controller PCB (PCB1) and the Fixing Feed
Drawer. DC Controller side: J431, J432,
Fixing Feed Drawer (host machine side):
J3002D Fixing Feed Drawer (Fixing Feed
side): J3002L, Duplex Driver side: J300, J301
Error in Duplex Driver PCB 2. Check the connection of the Duplex Driver
connection detection PCB (PCB4) and the DC-DC Converter PCB.
E197- Failed to establish a Check the connection at the Duplex Driver
0003 communication between the DC side (J311) and the DC-DC Converter side
Controller PCB (PCB1) and the (J9034). 3. Check the power supply of the
Duplex Driver PCB (PCB4). Duplex Driver PCB (PCB4). Check if
appropriate voltages are applied to the Duplex
Driver side (12V to 1pin, 5V to 3pin, 3.3V to
4pin). -> If not, replace the DC-DC Converter
PCB. 4. Replace the Duplex Driver PCB
(PCB1).
E197- Error in Relay PCB connection 1. Check the connection of the DC Controller
0004 detection PCB (PCB1) and the Relay PCB (PCB5). DC
575

Controller side: J451, Relay side: J514 2.
Replace the Relay PCB (PCB5). 3. Replace
Relay PCB (PCB5) is
disconnected.
Error in Main Driver PCB
Analog Connector connection
PCB (PCB1) and the Main Driver PCB
detection
E197- (PCB2). DC Controller side: J413, Main Driver
0005 side: J124 2. Replace the Main Driver PCB
Main Driver PCB (PCB2) is
(PCB1).
disconnected.
Controller PCB (PCB1) and the Fixing Feed
Drawer Connector connection
Drawer. DC Controller side: J431, J432,
detection
E197- Fixing Feed Drawer (host machine side):
0006 J3002D Fixing Feed Drawer (Fixing Feed
side): J3002L, Feed Driver side: J300, J301 2.
Feed Driver PCB (PCB3) is
Replace the Feed Driver PCB (PCB3). 3.
disconnected.
Error in Fixing Drawer 1. Check the connection between the Main
Connector connection detection Driver PCB (PCB2) and the Fixing Drawer.
E197- Connection between the DC Main Driver side: J105, Fixing Drawer (host
0008 Controller PCB (PCB1) and the machine side): J3001D Check the Harness of
Main Driver PCB (PCB2) is the Fixing Drawer (Fixing side) (J3001L). 2.
disconnected. Replace the Main Driver PCB (PCB2).
Error in the Process Unit
E197- Driver PCB (PCB2) and the Process Unit.
0009 PCB side: J107, Process Unit side: J3060 2.
Replace the Process Unit.
Process Unit is disconnected.
Error in Primary Charging High
Driver PCB (PCB2) and the Primary Charging
detection
E197- High Voltage PCB (PCB11). Main Driver side:
0010 J111, Primary Charging High Voltage side:
J3501 2. Replace the Primary Charging High
Primary Charging High Voltage
Voltage PCB (PCB11).
PCB (PCB11) is disconnected.
Error in Developing High
Driver PCB (PCB2) and the Developing High
detection
E197- Voltage PCB (PCB12). Main Driver side:
0011 J112, Developing High Voltage side: J3511 2.
Replace the Developing High Voltage PCB
Developing High Voltage PCB
(PCB12).
576
Error in Transfer High Voltage 1. Check the connection between the Duplex
PCB connection detection Driver PCB (PCB4) and the Transfer High
E197- Connection between the Duplex Voltage PCB (PCB13). Duplex Driver side:
0012 Driver PCB (PCB4) and the J343, Transfer High Voltage side: J3062 2.
Transfer High Voltage PCB Replace the Transfer High Voltage PCB
(PCB13) is disconnected. (PCB13).
Failure of reception from the
video signal control ASIC. Data
E197- reception was failed 5 times in a
0181 row when reading data from the
video signal control ASIC (at FG
lock detection, BD lock
detection).
Scanner HP error
detection operation (outward).
Scanner HP error 1. Connector disconnection/open circuit of the
An error occurs during the Scanner HP Sensor (SR2). 2. Failure of the
E202-
Scanner Unit (Paper Front) HP Scanner HP Sensor (SR2). 3. Failure of the
0002
detection operation Scanner Motor (M1). 4. Failure of the Reader
(homeward). Controller PCB (PCB1).

Glass HP error
Glass Shift HP Sensor (SR11). 2. Failure of the
0101 Glass HP detection
Glass Shift Motor (M9). 4. Failure of the DADF
operation (outward).
Driver PCB (PCB1).
Glass HP error
0102 Glass HP detection
Glass Shift Motor (M9). 4. Failure of the DADF
operation (homeward).
Driver PCB (PCB1).
Power supply (24V) error 1. Connector disconnection/open circuit of the
E227-
24V port is OFF when the Reader Power Supply. 2. Failure of power
0001
power is turned ON.B supply.
E227-
24V port is OFF when a job Reader Power Supply. 2. Failure of power
0002
is started. supply.
577

E227- 1. Connector disconnection/open circuit of the
24V port is OFF when a job
0003 Reader Power Supply. 2. Failure of power supply
is ended.
E227-
24V port is OFF when Reader Power Supply. 2. Failure of power
0004
loading. supply.
PCB (PCB1) and the Reader Controller PCB
E227- 24V port is OFF when the
(PCB1). 2. Connector disconnection/open circuit
0101 power of DADF is turned
of the Reader Power Supply. 3. Failure of power
ON.
supply.
Power supply (24V) error PCB (PCB1) and the Reader Controller PCB
E227-
24V port is OFF when a job (PCB1). 2. Connector disconnection/open circuit
0102
is started in the DADF. of the Reader Power Supply. 3. Failure of power
supply.
Power supply (24V) error PCB (PCB1) and the Reader Controller PCB
E227-
24V port is OFF when a job (PCB1). 2. Connector disconnection/open circuit
0103
is ended in the DADF. of the Reader Power Supply. 3. Failure of power
supply.
Communication error
between Main Controller and 1. Check the connection of the Main Controller
DC Controller PCB and the DC Controller PCB (PCB1). Main
E240-
Communication error occurs Controller side: J712, DC Controller side: J442 2.
0000
between the CPU of the Replace the DC Controller PCB (PCB1). 3.
Main Controller PCB and the Replace the Main Controller PCB.
3 minutes passed with 1. Check the connection of the Connector. 2.
pickup request waiting Check the connection of the Sub PCB in the
E240- status Main Controller PCB 1 Box. 3. Check the
0001 It was detected that 3 connections of the DC Controller PCB and the
minutes passed with pickup Main Controller PCB 1. Replace the PCB(s) if
request waiting status. necessary.
3 minutes passed with
image output request waiting
Check the connection of the Sub PCB in the
status
E240- Main Controller PCB 1 Box. 3. Check the
It was detected that 3
0002 connections of the DC Controller PCB and the
minutes passed with image
Main Controller PCB 1. Replace the PCB(s) if
output request waiting
necessary.
status.
E240- Software sequence error 1. Check the connection of the Connector. 2.
0003 after the jam Check the connection of the Sub PCB in the
578
Main Controller PCB 1 Box. 3. Check the

A software sequence error
connections of the DC Controller PCB and the
(engine bug) was detected
Main Controller PCB 1. Replace the PCB(s) if
after the jam.?
necessary.

SRAM error
E248-
SRAM check error when the Main Controller PCB 2.
0000
power is turned ON.
EEPROM error
E248- An error when EEPROM power Failure of the Reader Controller PCB
0001 for the Reader Controller PCB (PCB1).
(PCB1) is turned ON.
EEPROM error
E248- Failure of the Reader Controller PCB
EEPROM writing error for the
0002 (PCB1).
Reader Controller PCB (PCB1).
EEPROM error
E248- Reading error after writing to Failure of the Reader Controller PCB
0003 EEPROM for the Reader (PCB1).
1. Check the connection between the AC
Driver PCB and the Main Driver PCB
Error in Current Sensor reference
(connector disconnection, open circuit,
E263- voltage generation
short circuit of harness). AC Driver side:
0000 The reference voltage is not within
J615, Main Driver side: J103 2. Replace the
the range of reference value.
AC Driver PCB. 3. Replace the Main Driver
PCB (PCB2).
Current Sensor error
E263- An error is detected in the value of
0001 the Current Sensor (SE601) (the
value remains at the upper limit).
PCB (PCB2).
E263- Current Sensor error 1. Check the connection between the AC
0002 An error is detected in the value of Driver PCB and the Main Driver PCB
the Current Sensor (SE601) (the (connector disconnection, open circuit,
value remains at the lower limit). short circuit of harness). AC Driver side:
579

PCB (PCB2).
Error in Current Sensor accuracy
E263- The value of the Current Sensor
0003 (SE601) is not within the range of
reference value.
PCB (PCB2).
Error in paper front vertical
scanning synchronous signal 1. Connector disconnection/open circuit of
Vertical scanning synchronous the Scanner Unit (Reader). 2. Connector
E270- signal (VSYNC) is not sent disconnection/open circuit of the Reader
0001 appropriately from the CMOS Controller PCB (PCB1). 3. Failure of the
PCB (Scanner Unit (Paper Scanner Unit (Reader). 4. Failure of the
Front)), so the image error occurs Reader Controller PCB (PCB1).
or the operation stops abnormally.
Error in horizontal
scanning/vertical scanning
1. Connector disconnection/open circuit of
synchronous signal
the Scanner Unit (Reader/DADF). 2.
Due to the horizontal scanning
Connector disconnection/open circuit of the
E270- synchronous signal (HSYNC)
Reader Controller PCB (PCB1). 3. Failure
0002 error, the vertical scanning
of the Scanner Unit (Reader/DADF). 4.
synchronous signal (VSYNC) is
Failure of the Reader Controller PCB
not sent, so the image error
(PCB1).
abnormally.
Error in paper back vertical
scanning synchronous signal 1. Connector disconnection/open circuit of
Vertical scanning synchronous the Scanner Unit (DADF). 2. Connector
E270- signal (VSYNC) is not sent disconnection/open circuit of the Reader
0101 appropriately from the CMOS Controller PCB (PCB1). 3. Failure of the
PCB (Scanner Unit (Paper Back)), Scanner Unit (DADF). 4. Failure of the
so the image error occurs or the Reader Controller PCB (PCB1).
operation stops abnormally.
Reader Controller PCB (PCB1) 1. Connector disconnection/open circuit of
and Scanner Unit (Reader) the Scanner Unit (Reader). 2. Connector
E280- Within the specified period of disconnection/open circuit of the Reader
0001 time, communication between the Controller PCB (PCB1). 3. Failure of the
Reader Controller PCB and Scanner Unit (Reader). 4. Failure of the
Scanner Unit (Paper Front) is not Reader Controller PCB (PCB1).
started.
E280- Communication error between 1. Connector disconnection/open circuit of
580

and Scanner Unit (DADF) the Scanner Unit (DADF). 2. Connector
Within the specified period of disconnection/open circuit of the Reader
0101 time, communication between the Controller PCB (PCB1). 3. Failure of the
Reader Controller PCB and Scanner Unit (DADF). 4. Failure of the
Scanner Unit (Paper Back) is not Reader Controller PCB (PCB1).
started.
Paper front light intensity NG
E301- Light intensity is below the
Failure of the Scanner Unit (Reader).
0001 reference level at paper front
shading.
Paper back light intensity NG
E301- Light intensity is below the
Failure of the Scanner Unit (DADF).
0101 reference level at paper back
shading.

Error in paper front shading.
Scanner Unit (Reader). 2. Connector
Error in shading RAM access,
E302- disconnection/open circuit of the Reader
or the shading value is either
0001 Controller PCB (PCB1). 3. Failure of the
below or higher than the
Scanner Unit (Reader). 4. Failure of the
reference level.
Reader Controller PCB (PCB1).
Error in paper back shading Scanner Unit (DADF). 2. Connector
Error in shading RAM access, disconnection/open circuit of the Reader
E302-
or the shading value is either Controller PCB (PCB1). 3. Operation error of
0101
below or higher than the the Glass Shift Motor (M9). 4. Failure of the
reference level. Scanner Unit (DADF). 5. Failure of the Reader
E315 Codec error
of the Main Controller PCB 2. 2. Replace the
E400- Communication error between 1. Connection error between the DADF Driver
0001 Reader Controller PCB (PCB1) PCB (PCB1) and the Reader Controller PCB
and DADF (PCB1). 2. Failure of the DADF Driver PCB
581

time of communication (PCB1). 3. Failure of the Reader Controller
between the Reader Controller PCB (PCB1).
PCB and the DADF
Reader Controller PCB (PCB1) 1. Connection error between the DADF Driver
and DADF PCB (PCB1) and the Reader Controller PCB
E400-
Reception error occurs at the (PCB1). 2. Failure of the DADF Driver PCB
0002
time of communication (PCB1). 3. Failure of the Reader Controller
between the Reader Controller PCB (PCB1).
PCB and the DADF.
Pickup Roller Unit lifting error 1. Connector disconnection/open circuit of the
The level of the Pickup Roller Pickup Roller Unit Lifter HP Sensor (SR12). 2.
Unit Lifter HP Sensor (SR12) Connector disconnection/open circuit of the
E401-
does not change within the Pickup Roller Unit Lifter Motor (M10). 3. Failure
0001
specified period of time of the Pickup Roller Unit Lifter HP Sensor
although the Pickup Roller Unit (SR12). 4. Failure of the Pickup Roller Unit
Lifter Motor (M10) is driven. Lifter Motor (M10).
Pickup Roller Unit lifting error 1. Connector disconnection/open circuit of the
The level of the Pickup Roller Pickup Roller Unit Lifter HP Sensor (SR12). 2.
Unit Lifter HP Sensor (SR12) Connector disconnection/open circuit of the
E401-
does not change within the Pickup Roller Unit Lifter Motor (M10). 3. Failure
0002
specified period of time of the Pickup Roller Unit Lifter HP Sensor
although the Pickup Roller Unit (SR12). 4. Failure of the Pickup Roller Unit
Lifter Motor (M10) is driven. Lifter Motor (M10).
The Tray HP Sensor (SR13) is
Tray HP Sensor (SR13). 2. Connector
E407- not turned ON or OFF within
disconnection/open circuit of the Tray Lifter
0001 the specified period of time
Motor (M8). 3. Failure of the Tray HP Sensor
although the Tray Lifter Motor
(SR13). 4. Failure of the Tray Lifter Motor (M8).
(M8) is driven.
Tray Lifter Motor (M8) error 1. Connector disconnection/open circuit of the
The Paper Surface Sensor Paper Surface Sensor (SR6). 2. Connector
E407- (SR6) is not turned ON within disconnection/open circuit of the Tray Lifter
0002 the specified period of time Motor (M8). 3. Failure of the Paper Face
although the Tray Lifter Motor Sensor (SR6). 4. Failure of the Tray Lifter
(M8) is driven. Motor (M8).
E413- DADF Disengagement Motor 1 1. Connector disconnection/open circuit of the
0001 (M6) error Disengagement HP Sensor 1 (SR15). 2.
Sensor 1 (SR15) is not turned Disengagement Motor 1 (M6). 3. Failure of the
ON within the specified period Disengagement HP Sensor 1 (SR15). 4.
of time although the DADF Failure of the Disengagement Motor 1 (M6). 5.
Disengagement Motor 1 (M6) Failure of the DADF Driver PCB (PCB1).
582
is driven.
(M6) error
Disengagement HP Sensor 1 (SR15). 2.
Disengagement Motor 1 (M6). 3. Failure of the
0002 OFF within the specified period
Disengagement HP Sensor 1 (SR15). 4.
of time although the DADF
Failure of the Disengagement Motor 1 (M6). 5.
Disengagement Motor 1 (M6)
Failure of the DADF Driver PCB (PCB1).
is driven.

(M7) error
the Disengagement HP Sensor 2 (SR16). 2.
E413- Sensor 2 (SR16) is not turned ON
Disengagement Motor 2 (M7). 3. Failure of
0011 within the specified period of time
although the DADF
Failure of the Disengagement Motor 2 (M7).
5. Failure of the DADF Driver PCB (PCB1).
driven.
(M7) error
Disengagement Motor 2 (M7). 3. Failure of
0012 OFF within the specified period of
time although the DADF
Failure of the Disengagement Motor 2 (M7).
5. Failure of the DADF Driver PCB (PCB1).
driven.
E423- DADF SDRAM error Error in SDRAM (video image memory) on
0001 SDRAM access error. the Reader Controller PCB (PCB1).
E423- DADF SDRAM erroror. Error in SDRAM (video image memory) on
0002 SDRAM Verify error. the Reader Controller PCB (PCB1).
1. Installed DADF is a different model. 2.
E490- Different DADF model error Failure of the Reader Controller PCB
0001 Not proper DADF is installed. (PCB1). 3. Failure of the DC Controller PCB.
4. Failure of the Main Controller PCB.
Communication error (Finisher-
1. The Finisher Controller PCB is faulty. 2.
E500- E1)
The host machine DC Controller PCB is
faulty.
E503- Communication error (Finisher- 1. The wiring between the Finisher
0002 E1) Controller PCB and Saddle Controller PCB
The communication with the is faulty. 2. The Finisher Controller PCB is
583
faulty. 3. The Saddle Stitcher Controller PCB

Saddle Stitcher is interrupted.
is faulty.
1. The wiring between the Finisher
Communication error (Finisher- Controller PCB and host machine DC
E503- E1/External 2 Hole Puncher) Controller PCB is faulty. 2. The Punch
0003 The communication with the Controller PCB is faulty. 3. The Finisher
Puncher unit is interrupted. Controller PCB is faulty. 4. The host
machine DC Controller PCB is faulty.
A. Communication error
A-1. The wiring between the Finisher
(Finisher-E1) B. Communication
Controller PCB and host machine Controller
error with Insertion Unit
PCB is faulty. A-2. The Finisher Controller
(Document Insertion Unit-L1) C.
PCB is faulty. A-3. The host machine
Controller PCB is faulty. B-1. Inserter
Insertion Unit (Document
E503- Controller PCB is faulty. B-2. Disconnection
0004 of communication cable B-3. Connector on
A. The communication with the
the Inserter Controller PCB is disconnected.
Inserter or the Paper Folding Unit
C-1. Folder Controller PCB is faulty. C-2.
is interrupted. B. Failed
Disconnection of communication cable C-3.
communication for 3 consecutive
Connector on the DC Controller PCB is
times. C. Failed communication
disconnected.
for 3 consecutive times.
Finisher back-up RAM
(EEPROM) error (Finisher-D1/E1)
The checksum for the EEPROM
E505-
data has an error. (The value The Finisher Controller PCB is faulty.
0001
written in EEPROM and the value
extracted from EEPROM doesn't
conform.)
EEPROM error (External 2 Hole
E505- Puncher)
The Punch Controller PCB is faulty.
0002 The checksum for the EEPROM
data has an error.
A. EEPROM error with the
Insertion Unit (failed data reading/
writing) (Document Insertion Unit-
L1) B. EEPROM error with the
E505- Insertion Unit (failed data reading/ A. The Insertion Unit Controller PCB is
0003 writing) (Document faulty. B. Folder Controller PCB is faulty.
A. The checksum for the
EEPROM data has an error. B.
Data failed to be read properly.
E514- Rear end assist home position 1. The Rear End Assist Home Position
8001 error (Finisher-E1) Sensor (PI109) is faulty. 2. The wiring
584

rear end assist home position
when the Rear Eend Assist Motor
Rear end assist home position 1. The Rear End Assist Home Pposition
error (Finisher-E1) Sensor (PI109) is faulty. 2. The wiring
The stapler does not return to the between the Finisher Controller PCB and
E514-
rear end assist home position Rear End Assist Motor is faulty. 3. The end
8002
when the Rear End Assist Motor assist mechanism is faulty. 4. The Rear End
has been driven for 3 Assist Motor (M109) is faulty. 5. The
seconds.m.) Finisher Controller PCB is faulty.
Error in Folding Feed Motor lock
1. Connector of the Folding Feed Motor (M5)
E518- H1)
is disconnected. 2. Folding Feed Motor (M5)
8001 The Folding Feed Motor (M5)
is faulty.
lock signal has been detected for
more than the specified time.

1. The Gear Change Home Position
(Finisher-E1)
E519- The Gear Change Hhome Position
Gear Change Motor is faulty. 3. The gear
0002 Sensor does not turn ON when the
change mechanism is faulty. 4. The Gear
Gear Change Motor has been
Change Motor (M110) is faulty. 5. The
1. The Gear Change Home Position
(Finisher-E1)
E519- The Gear Change Home Position
Gear Change Motor is faulty. 3. The gear
8001 Sensor does not turn OFF when
change mechanism is faulty. 4. The Gear
the Gear Change Motor has been
Change Motor (M110) is faulty. 5. The
Front aligning plate home position 1. The Front Aligning Plate Home Position
The aligning plate does not leave between the Finisher Controller PCB and
E530-
the Aligning Plate Front Home Front Aligning Plate Motor is faulty. 3. The
8001
Position Sensor when the front aligning plate is faulty. 4. The Front
Alignment Plate Front Motor has Aligning Plate Motor (M103) is faulty. 5.
been driven for 4 seconds. The Finisher Controller PCB is faulty.
E530- Front aligning plate home position 1. The front Aligning Plate Home Position
585

The aligning plate does not return between the Finisher Controller PCB and
to aligning plate front home front aligning plate Motor is faulty. 3. The
8002
position Sensor when the front aligning plate is faulty. 4. The front
alignment plate front Motor has aligning plate Motor (M103) is faulty. 5.
(Finisher-E1) 1. The wiring between the Finisher
E531- The Stapler does not leave the Controller PCB and Stapler is faulty. 2.
8001 staple home position when the The Stapler is faulty. 3. The Finisher
Staple Motor has been driven for Controller PCB is faulty.
0.4 sec.
(Finisher-E1) 1. The wiring between the Finisher
E531- The Stapler does not return to the Controller PCB and Stapler is faulty. 2.
8002 staple home position when the The Stapler is faulty. 3. The Finisher
Staple Motor has been driven for Controller PCB is faulty.
0.4 sec.
1. The Stapler Drive Home Position
(Finisher-E1)
E532- The Stapler does not leave the
Stapler Shift Motor is faulty. 3. The stapler
8001 stapler shift home pposition when
shift base is faulty. 4. The Stapler Shift
the Stapler Shift Motor hasbeen
1. The Stapler Drive Home Position
(Finisher-E1)
E532- The Stapler does not return to the
Stapler Shift Motor is faulty. 3. The stapler
shift base is faulty. 4. The Stapler Shift
the Stapler Shift Motor has been
Swing home position error 1. The Swing Home Position Sensor
E535- The Stapler does not leave the Finisher Controller PCB and Swing Motor
8001 swing home position when the is faulty. 3. The swing mechanism is faulty.
Swing Motor has been driven for 3 4. The Swing Motor (M106) is faulty. 5.
seconds. The Finisher Controller PCB is faulty.
Swing home position error 1. The Swing Home Position Sensor
E535- The Stapler does not return to the Finisher Controller PCB and Swing Motor
8002 swing home position when the is faulty. 3. The swing mechanism is faulty.
Swing Motor has bee driven for 3 4. The Swing Motor (M106) is faulty. 5.
seconds. The Finisher Controller PCB is faulty.
586
The aligning plate does not leave between the Finisher Controller PCB and
E537-
the Aligning Plate Rear Home Aligning Plate Rear Motor is faulty. 3. The
8001
Position Sensor when the rear aligning plate is faulty. 4. The Rear
Alignment Plate Rear Motor has Aligning Plate Motor (M104) is faulty. 5.
The aligning plate does not return between the Finisher Controller PCB and
E537-
to Aligning Plate Rear Home Aligning Plate Rear Motor is faulty. 3. The
8002
Position Sensor when the rear aligning plate is faulty. 4. The Rear
Alignment Plate Rear Motor has Aligning Plate Motor (M104) is faulty. 5.
Tray 1 time out error (Finisher-E1) 1. The Tray 1 Shift Area Sensor PCB is
1. If the tray does not return to faulty. 2. The wiring between the Finisher
home position when the Tray 1 Controller PCB and Tray 1 Shift Motor is
E540-
Shift Motor is driven for 25 faulty. 3. The tray up/down mechanism is
8001
seconds. 2. If the tray does not faulty. 4. The Tray 1 Shift Motor (M107) is
move to other area when Tray 1 faulty. 5. The Finisher Controller PCB is
Shift Motor is driven for 5 seconds. faulty.
Tray 1 shift area error (Finisher-
E1)
1. The dangerous area is reached
Controller PCB and Tray 1 Shift Motor is
E540- before the Tray 1 Paper Surface
8002 Sensor detects paper surface
faulty. 4. The Tray 1 Shift Motor (M107) is
during the paper surface detection
faulty. 5. The Finisher Controller PCB is
operation. 2. A discontinuous area
faulty.
is detected during tray operation.
Swing Guide Switch/Staple Safety faulty. 2. The wiring between the Finisher
Switch error (Finisher-E1) Controller PCB and Tray 1 Shift Motor is
E540-
The swing guide switch or staple faulty. 3. The tray up/down mechanism is
8003
safety switch is activated while the faulty. 4. The Tray 1 Shift Motor (M107) is
tray is operating. faulty. 5. The Finisher Controller PCB is
faulty.

E540- The Tray 1 Shift Motor clock error 1. The Tray 1 Shift Area Sensor
8004 (Finisher-E1) PCB is faulty. 2. The wiring between
The FG input cannot be detected when the Finisher Controller PCB and
the Tray 1 Shift Motor has been driven Tray 1 Shift Motor is faulty. 3. The
for 0.2 second. tray up/down mechanism is faulty. 4.
587
The Tray 1 Shift Motor (M107) is

faulty. 5. The Finisher Controller
PCB is faulty
1. The Tray 1 Shift Area Sensor
PCB is faulty. 2. The wiring between
The Tray 1 Shift Motor speed error
the Finisher Controller PCB and
(Finisher-E1)
E540- Tray 1 Shift Motor is faulty. 3. The
8005 tray up/down mechanism is faulty. 4.
msec after the lock detection signal
turned ON.
PCB is faulty.
The Tray 1 Shift Motor acceleration error
(Finisher-E1)
The lock detection signal does not turn
ON when the Tray 1 Shift Motor has
been driven for 1 second.
PCB is faulty.
The Tray 1 Shift Motor error (Finisher-E1) the Finisher Controller PCB and
E540- The lock detection signal does not turn Tray 1 Shift Motor is faulty. 3. The
8007 OFF when the Tray 1 Shift Motor is at a tray up/down mechanism is faulty. 4.
stop. The Tray 1 Shift Motor (M107) is
PCB is faulty.
1. The Tray 2 shift area Sensor PCB
Tray 1 time out error (Finisher-E1) is faulty. 2. The wiring between the
1. If the tray does not return to home Finisher Controller PCB and Tray 2
E542- position when the Tray 1 Shift Motor is Shift Motor is faulty. 3. The tray
8001 driven for 25 seconds. 2. If the tray does up/down mechanism is faulty. 4. The
not move to other area when Tray 2 Shift Tray 2 shift Motor (M105) is faulty. 5.
Motor is driven for 5 seconds. The Finisher Controller PCB is
faulty.
E542- Tray 2 shift area error (Finisher-E1) 1. The Tray 2 Shift Area Sensor
8002 1. The upper limit area is reached before PCB is faulty. 2. The wiring between
the Tray 2 Paper Surface Sensor 1 the Finisher Controller PCB and
detects the paper surface during paper Tray 2 Shift Motor is faulty. 3. The
surface detection operation. 2. A tray up/down mechanism is faulty. 4.
discontinuous area is detected during The Tray 2 Shift Motor (M105) is
tray operation. 3. During evacuation faulty. 5. The Finisher Controller
operation, arrival at the area beyond the PCB is faulty.
Tray 2 Paper Surface Sensor 2 is
588
detected before this Sensor detects

paper surface.
The Tray 2 Shift Motor clock error
(Finisher-E1)
The FG input cannot be detected when
the Tray 2 Shift Motor has been driven
for 0.2 second.
PCB is faulty.
The Tray 2 Shift Motor speed error
(Finisher-E1)
msec after the lock detection signal
turned ON.
PCB is faulty.
The Tray 2 Shift Motor acceleration error
(Finisher-E1)
The lock detection signal does not turn
ON when the Tray 2 Shift Motor has
been driven for 1 second.
PCB is faulty.
The Tray 2 Shift Motor error (Finisher-E1) the Finisher Controller PCB and
E542- The lock detection signal does not turn Tray 2 Shift Motor is faulty. 3. The
8007 OFF when the Tray 2 Shift Motor is at a tray up/down mechanism is faulty. 4.
stop. The Tray 2 Shift Motor (M105) is
PCB is faulty.
Error in the Power Supply Fan of the
disconnected. 2. The wiring of the
E551- Insertion Unit
Fan (F1) is faulty. 3. The Fan (F1) is
0011 The loch signal is detected for the
faulty. 4. The Insertion Unit
specified times while the fan operates.
Error in the Power Supply Fan of the
disconnected. 2. The wiring of the
E551- Paper Folding Unit
Fan (F1) is faulty. 3. The Fan (F1) is
0021 The loch signal is detected for the
faulty. 4. The Paper Folding Unit
specified times while the fan operates.
589
Error in Slowing Timing Sensor

(Document Insertion/Folding Unit-H1)
1. Connector of the Slowing Timing
The receiving-light intensity failed to be
E562- Sensor (S24) is disconnected. 2.
within the threshold although the
8001 Slowing Timing Sensor (S24) is
emitting-light intensity is adjusted to be
faulty.
within the threshold when adjusting the
Sensor.
Error in Disengagement Timing Sensor
(Document Insertion/ Folding Unit-H1).
1. Connector of the Disengagement
E562- Timing Sensor (S21) is
within the threshold although the
8002 disconnected. 2. Disengagement
emitting-light intensity is adjusted to be
Timing Sensor (S21) is faulty.
Sensor.
Error in Folding Position Accuracy
Sensor (Document Insertion/Folding Unit-
H1) 1. Connector of the Folding Position
E562- The receiving-light intensity failed to be Accuracy Sensor (S23) is
8003 within the threshold although the disconnected. 2. Folding Position
emitting-light intensity is adjusted to be Accuracy Sensor (S23) is faulty.
Sensor.

Error in the Upper Stopper HP
Sensor (Document Insertion/
Folding Unit-H1)
E562- within the threshold although the emitting-
1. Connector of the Upper
8004 light intensity is adjusted to be within the
Stopper HP Sensor (S16) is
threshold when adjusting the Sensor.
disconnected. 2. Upper Stopper
Folding Unit failed to go through
HP (Document Insertion/Folding 1. Connector of the Upper Stopper Motor
Unit-H1) (M7) is disconnected. 2. Upper Stopper
E569- The Upper Stopper HP Sensor Motor (M7) is faulty. 3. Connector of the
8001 failed to be OFF despite the drive Upper Stopper HP Sensor (S16) is
of specified pulse in the case that disconnected. 4. Upper Stopper HP Sensor
the Upper Stopper Motor started (S16) is faulty.
to be driven while the Upper
Stopper HP Sensor was ON.
E569- Upper Stopper Motor of Paper 1. Connector of the Upper Stopper Motor
8002 Folding Unit failed to return to HP (M7) is disconnected. 2. Upper Stopper
590

H1)
The Upper Stopper HP Sensor Motor (M7) is faulty. 3. Connector of the
failed to be ON despite the drive Upper Stopper HP Sensor (S16) is
of specified pulse in the case that disconnected. 4. Upper Stopper HP Sensor
the Upper Stopper Motor started (S16) is faulty.
to be driven while the Upper
Stopper HP Sensor was OFF.
HP (Document Insertion/Folding
1. Connector of the C-fold Stopper Motor
Unit-H1)
(M8) is disconnected. 2. C-fold Stopper
E56A- Motor (M8) is faulty. 3. Connector of the C-
Sensor failed to be OFF despite
8001 fold Stopper HP Sensor (S17) is
the drive of specified pulse in the
disconnected. 4. C-fold Stopper HP Sensor
case that the C-fold Stopper
(S17) is faulty.
Motor started to be driven while
the C-fold Stopper Motor HP
Sensor was ON.
1. Connector of the C-fold Stopper Motor
H1)
(M8) is disconnected. 2. C-fold Stopper
E56A- Motor (M8) is faulty. 3. Connector of the C-
Sensor failed to be ON despite
8002 fold Stopper HP Sensor (S17) is
the drive of specified pulse in the
disconnected. 4. C-fold Stopper HP Sensor
case that the C-fold Stopper
(S17) is faulty.
Motor started to be driven while
the C-fold Stopper Motor HP
Sensor was OFF.
C-fold Tray Motor of Paper
HP (Document Insertion/Folding
1. Connector of the C-fold Tray Motor (M6)
Unit-H1)
is disconnected 2. C-fold Tray Motor (M6) is
E56B- The C-fold Tray Motor Sensor
faulty 3. Connector of the C-fold Tray Motor
8001 failed to be OFF despite the drive
Sensor (S19) is disconnected 4. C-fold Tray
of specified pulse in the case that
Motor Sensor (S19) is faulty
the C-fold Tray Motor started to
be driven while the C-fold Tray
Motor Sensor was ON.
E56B- Folding Tray Motor of Paper 1. Connector of the C-fold Tray Motor (M6)
8002 Folding Unit failed to return to HP is disconnected. 2. C-fold Tray Motor (M6)
(Document Insertion/Folding Unit- is faulty. 3. Connector of the C-fold Tray
H1) Motor Sensor (S19) is disconnected. 4. C-
The C-fold Tray Motor Sensor fold Tray Motor Sensor (S19) is faulty.
591
failed to be ON despite the drive

of specified pulse in the case that
the C-fold Tray Motor started to
be driven while the C-fold Tray
Motor Sensor was OFF.enso
1. The Shutter Home Position Sensor
Shutter home position error Finisher Controller PCB and Stack Ejection
(Finisher-E1) Motor, and between the Finisher Controller
E584- The stapler does not return to the PCB and Shutter Clutch is faulty. 3. The
0002 shutter home position when the shutter mechanism is faulty. 4. The Stack
Stack Ejection Motor has been Ejection Motor (M102), Shutter Clutch
driven for 3 seconds. (CL101), ang Stack Ejection Lower Roller
Clutch (CL102) is faulty. 5. The Finisher
1. The Shutter Home Position Sensor
Shutter home position error Finisher Controller PCB and Stack Ejection
(Finisher-E1) Motor, and between the Finisher Controller
E584- The stapler does not leave the PCB and Shutter Clutch is faulty. 3. The
8001 shutter home position when the shutter mechanism is faulty. 4. The Stack
Stack Ejection Motor has been Ejection Motor (M102), Shutter Clutch
driven for 3 seconds. (CL101), ang Stack Ejection Lower Roller
Clutch (CL102) is faulty. 5. The Finisher
1. The Punch Home Position Sensor (PI63)
Punch home position error and Punch Motor Clock Sensor (PI62) is
(External 2 Hole Puncher) faulty. 2. The wiring between the Punch
E590- The Puncher does not detect the Controller PCB and Sensor is faulty. 3. The
8001 Punch Home Position Sensor punch mechanism is faulty. 4. The punch
when the Puncher Motor has motor (M61) is faulty. 5. The Punch
been driven for 200 msec. Controller PCB is faulty. 6. The Finisher
1. The Punch Home Position Sensor (PI63)
and Punch Motor Clock Sensor (PI62) is
faulty. 2. The wiring between the Punch
After the Motor has been stopped
E590- Controller PCB and Sensor is faulty. 3. The
at time of Punch Motor
8002 punch mechanism is faulty. 4. The punch
initialization, the Puncher does
motor (M61) is faulty. 5. The Punch
not detect Punch Home Position
Controller PCB is faulty. 6. The Finisher
Sensor.
E591- Scrap full detection error 1. The wiring between the Scrap Full
8001 (External 2 Hole Puncher) Detector PCB and Punch Controller PCB is
The voltage of the light received faulty. 2. The Scrap Full Detector PCB is
592
is 3.0 V or less even when the

faulty. 3. The Punch Controller PCB is
light emitting duty of the Scrap
faulty. 4. The Finisher Controller PCB is
Full Detector Sensor has been
faulty.
The voltage of the light received 1. The Scrap Full Detector PCB is faulty. 2.
E591-
is 2.0 V or more even when the The Punch Controller PCB is faulty. 3. The
8002
light emitting duty of the Scrap Finisher Controller PCB is faulty.
Full Detector Sensor has been
decreased to 0%.

error (External 2 Hole Puncher) 1. The wiring between the LED
The voltage of the light received PCB/Photosensor PCB and Punch Controller
E592- is 2.5 V or less even when the PCB is faulty. 2. The LED PCB and
8003 light emitting duty of the Photosensor PCB is faulty. 3. The Punch
Horizontal Registration Sensor 1 Controller PCB is faulty. 4. The Finisher
(LED1, PTR1) has been Controller PCB is faulty.
1. The LED PCB and Photosensor PCB is
faulty. 2. The Punch Controller PCB is faulty.
(LED1, PTR1) has been
decreased to 0%.
593

(LED2, PTR2) has been Controller PCB is faulty.
1. The LED PCB and Photosensor PCB is
decreased to 0%.
(LED3, PTR3) has been Controller PCB is faulty
1. The LED PCB and Photo sensor PCB is
decreased to 0%.
error (External 2 Hole Puncher) 1. The wiring between the LED PCB/Photo
The voltage of the light received sensor PCB and Punch Controller PCB is
E592- is 2.5 V or less even when the faulty. 2. The LED PCB and Photo sensor
8009 light emitting duty of the PCB is faulty. 3. The Punch Controller PCB
Horizontal Registration Sensor 4 is faulty. 4. The Finisher Controller PCB is
(LED4, PTR4) has been faulty.
E592- Horizontal Registration Sensor 4 1. The LED PCB and Photosensor PCB is
800A error (External 2 Hole Puncher) faulty. 2. The Punch Controller PCB is faulty.
The voltage of the light received 3. The Finisher Controller PCB is faulty.
is 2.0 V or more even when the
594
light emitting duty of the

decreased to 0%.
1. The Horizontal Registration Home
Position Sensor (PI61) is faulty. 2. The wiring
Puncher)
between the Punch Controller PCB and
At time of Horizontal Registration
E593- Sensor is faulty. 3. The horizontal
Motor initialization, the punch
8001 registration mechanism is faulty. 4. The
slide unit does not leave the
Horizontal Registration Motor (M62) is faulty.
Horizontal Home Position Sensor
even when it has been driven for
9 mm.
1. The Horizontal Registration Home
Position Sensor (PI61) is faulty. 2. The wiring
Puncher)
between the Punch Controller PCB and
At time of Horizontal Registration
E593- Sensor is faulty. 3. The horizontal
Motor initialization, the punch
8002 registration mechanism is faulty. 4. The
slide unit does not return to the
Horizontal Registration Motor (M62) is faulty.
Horizontal Registration Home
Position Sensor even when the
disconnected 2. Tray Lift Motor (M2) is faulty
E5E1- (Document Insertion Unit-L1)
3. Connector of the Paper Feed Sensor (S3)
0001 The Paper Feed Sensor (S3) did
is disconnected 4. Paper Feed Sensor is
not turned ON when the Inserter
faulty
(Document Insertion Unit-L1)
disconnected 2. Tray Lift Motor (M2) is faulty
E5E1- During initialization or lowering of
3. Connector of the Tray Lower Limit Sensor
0002 the Inserter paper feed tray, the
(S5) is disconnected 4. Tray Lower Limit
Tray Lower Limit Sensor (S5)
Sensor (S5) is faulty
has not turned ON within the
specified time.
Unit failed to go through HP 1. Connector of the Tray Lift Motor (M2) is
(Document Insertion/Folding disconnected 2. Tray Lift Motor (M2) is faulty
E5E1-
Unit-H1) 3. Connector of the Paper Feed Sensor (S3)
8001
The Paper Feed Sensor (S3) did is disconnected 4. Paper Feed Sensor (S3)
not turned ON when the Inserter is faulty
E5E1- Tray Lift Motor of Paper Folding 1. Connector of the Tray Lift Motor (M2) is
595

(Document Insertion/Folding
Unit-H1) disconnected 2. Tray Lift Motor (M2) is faulty
During initialization or lowering of 3. Connector of the Tray Lower Limit Sensor
8002
the Inserter paper feed tray, the (S5) is disconnected 4. Tray Lower Limit
Tray Lower Limit Sensor (S5) Sensor (S5) is faulty
has not turned ON within the
specified time.
1. The Paper Positioning Plate Home
position error (Finisher-E1)
Position Sensor (PI7) is faulty. 2. The
The paper positioning plate
E5F0- positioning plate drive mechanism is faulty.
home positio Sensor does not
8001 3. The Paper Positioning Plate Motor (M4) is
turn ON when the Paper
faulty. 4. The Saddle Stitcher Controller PCB
Positioning Plate Motor has been
is faulty.

1. The Paper Positioning Plate Home Position
Sensor (PI7) is faulty. 2. The wiring between the
Finisher Controller PCB and Stack Ejection
Paper positioning plate
E5F0- Motor, and between the Finisher Controller PCB
home position error
8002 and Shutter Clutch is faulty. 3. The positioning
(Finisher-E1)
plate drive mechanism is faulty. 4. The Paper
Positioning Plate Motor (M4) is faulty. 5. The
1. The Paper Folding Motor Clock Sensor (PI4)
Paper Ffolding Motor lock
and Paper Ffolding Home Position Sensor (PI21)
error (Finisher-E1)
E5F1- is faulty. 2. The paper folding roller drive
The feed speed of the paper
8001 mechanism is faulty. 3. The Paper Folding Motor
fold roller reaches 5 mm/sec
(M2) is faulty. 4. The Saddle Stitcher Controller
or less.
PCB is faulty.
Paper positioning plate
home position error 1. The Paper Folding Motor Clock Sensor (PI4)
(Finisher-E1) and Paper Ffolding Home Position Sensor (PI21)
E5F1- The status of the Paper Fold is faulty. 2. The paper folding roller drive
8002 Home Position Sensor does mechanism is faulty. 3. The Paper Folding Motor
not change when the paper (M2) is faulty. 4. The Saddle Stitcher Controller
fold Motor has been driven PCB is faulty.
for 3 seconds.
E5F2- Guide home position error 1. The Guide Home Position Sensor (PI13) is
8001 (Finisher-E1) faulty. 2. The guide plate drive mechanism is
The Guide Home Position faulty. 3. The Guide Motor (M3) is faulty. 4. The
Sensor does not turn ON Saddle Stitcher Controller PCB is faulty.
596
when the Guide Motor has

(Finisher-E1) 1. The Guide Home Position Sensor (PI13) is
E5F2- The Guide Home Position faulty. 2. The guide plate drive mechanism is
8002 Sensor does not turn OFF faulty. 3. The Guide Motor (M3) is faulty. 4. The
when the Guide Motor has Saddle Stitcher Controller PCB is faulty.
error (Finisher-E1)
1. The Aligning Plate Home Position Sensor (PI5)
E5F3- is faulty. 2. The aligning plate drive mechanism is
Position Sensor does not
8001 faulty. 3. The Aligning Motor (M5) is faulty. 4. The
turn ON when the Aligning
Motor has been driven for
500 pulses.
error (Finisher-E1)
1. The Aligning Plate Home Position Sensor (PI5)
E5F3- is faulty. 2. The aligning plate drive mechanism is
Position Sensor does not
8002 faulty. 3. The Aligning Motor (M5) is faulty. 4. The
turn OFF when the Aligning
Motor has been driven for 50
pulses.
error (Finisher-E1)
The Stitcher Home Position 1. The Stitcher Home Position Sensor (rear)
E5F4-
Sensor does not turn ON (SW5) is faulty. 2. The Stitcher (rear) is faulty. 3.
8001
when the Stitch Motor (rear) The Saddle Stitcher Controller PCB is faulty.
has been driven backward
for 0.5 sec.
error (Finisher-E1)
The stitching home position 1. The Stitcher Home Position Sensor (rear)
E5F4-
Sensor does not turn OFF (SW5) is faulty. 2. The Stitcher (rear) is faulty. 3.
8002
when the Stitch Motor (rear) The Saddle Stitcher Controller PCB is faulty.
0.5 sec.
Stitcher (front) home
The Stitcher Home Position 1. The Stitcher Home Position Sensor (front)
E5F5-
Sensor does not turn ON (SW7) is faulty. 2. The Stitcher (front) is faulty. 3.
8001
when the Stitch Motor (front) The Saddle Stitcher Controller PCB is faulty.
0.5 sec.
E5F5- Stitcher (front) home 1. The Stitcher Home Position Sensor (front)
597

The Stitcher Home Position
Sensor does not turn OFF (SW7) is faulty. 2. The Stitcher (front) is faulty. 3.
8002
when the Stitch Motor (front) The Saddle Stitcher Controller PCB is faulty.
has been driven backward
for 0.5 sec.
Paper pushing plate home 1. The Paper Pushing Plate Home Position
position error (Finisher-E1) Sensor (PI14), Paper Pushing Plate Top Position
The Paper Pushing Plate Sensor (PI15), and Paper Pushing Plate Motor
E5F6-
Home Position Sensor does Clock Sensor (PI1) is faulty. 2. The paper
8001
not turn ON when the Paper pushing plate drive mechanism is faulty. 3. The
Pushing Plate Motor has Paper Pushing Plate Motor (M8) is faulty. 4. The
been driven for 0.5 sec. Saddle Stitcher Controller PCB is faulty.
1. The Paper Pushing Plate Home Position
Sensor (PI14), Paper Pushing Plate Top Position
Sensor (PI15), and Paper Pushing Plate Motor
E5F6- Home Position Sensor does
Clock Sensor (PI1) is faulty. 2. The paper
8002 not turn OFF when the
Paper Pushing Plate Motor (M8) is faulty. 4. The
msec.
clock error (Finisher-E1)
E5F6- The number of pulses
8003 detected by the Paper
Pushing Plate Motor Clock
Sensor is 6 pulses or less.
(Finisher-E1)
E5F6- Leading Edge Position
8004 Sensor does not turn ON
when the Paper Pushing
Plate Motor has been driven
for 0.1 sec.

E5F6- Pushing position error 1. The Paper Pushing Plate Home Position
8005 (Finisher-E1) Sensor (PI14), Paper Pushing Plate Top
The Paper Pushing Plate Position Sensor (PI15), and Paper Pushing
Leading Edge Position Sensor Plate Motor Clock Sensor (PI1) is faulty. 2.
does not turn OFF when the The paper pushing plate drive mechanism is
598
faulty. 3. The Paper Pushing Plate Motor (M8)

Paper Pushing Plate Motor has
is faulty. 4. The Saddle Stitcher Controller
PCB is faulty.
E602 Hard disk error See Service manual
Insufficient memory
E604-
Insufficient memory (require DDR2-SDRAM
1024
1024 MB).
Hard disk error
Temperature of the HDD does
E609- not rise to the specified
HDD.
0008 temperature within the
specified period of time at the
time of startup.
Hard disk error
E609- At the time of recovery from
HDD.
0009 sleep, it does not reach to the
specified temperature.
Check the hardware configuration.
error)
The Encryption Board does not
exist.
E610-
error/encryption processing Check the hardware configuration.
0002
error)
Not meeting the memory
configuration to execute
encryption operation.
error)
Failed to initialize the memory
of key storage area.
E610- Failure of the HDD encryption Turn OFF and then ON the power.
599

error)
Failed to initialize the
encryption processing part.
error)
processing part.
error)
processing part.
error)
Failed to create the encryption
key.
E610- error/initialization Turn OFF and then ON the power. Due to this
0302 error/encryption key error, HDD content is initialized.
error)
E610- Failure of the HDD encryption Turn OFF and then ON the power. Due to this
0303 key (hardware configuration error, HDD content is initialized.
error)
Failure of the encryption key is
600
detected.
error)
Error is detected during
encryption.

(hardware configuration error/initialization
E610- Turn OFF and then ON the
error/encryption key error/encryption
0402 power.
processing error)
Error is detected during decryption.
(hardware configuration error/initialization
E610- error/encryption key error/encryption Turn OFF and then ON the
0501 processing error) power.
Error in document management information
on /FSTDEV.
Rebooting due to SRAM corruption when
executing a transmission job that secures
disconnection of the power
In the case that reboot is repeated at Clear SRAM to erase the job that
E611-
recovery from power down because SRAM secures disconnection of the
0000
information is corrupted and the job power.
information saved on SRAM cannot be
read, the phenomenon that the
communication is repeated occurs.
E674 FAX error
E677 Print server error
Printer IPC error
E710-
Error is detected by IPC communication IC Disconnection of cable.
0001
of the printer engine at power ON.
E711- Occurrence of error was set for 4 times or
Check the Cable.
0001 more for 1.5 seconds to the error register of
the IPC Chip.
E711- IPC communication error (retransmission 1. Check the cable connection.
601

request reception error) DCON side (J462) and Finisher
0001 Communication between the host machine Lattice side (J9043) Finisher
and the Finisher was lost. Cable 2. Replace the DC
Controller PCB.
IPC communication error (reception Check the connection between
E711- timeout) DCON side (J462) and Finisher
0002 Communication between the host machine Lattice side (J9043) Finisher
and the Finisher was lost. Cable 2. Replace the DC
Controller PCB
IPC communication error (checksum error)
E711- DCON side (J462) and Finisher
Communication between the host machine
0004 Lattice side (J9043) Finisher
and the Finisher was lost.
Cable 2. Replace the DC
Controller PCB.
IPC communication error (recovery error)
Controller PCB.
IPC communication error (serial error)
Controller PCB.
1. Check the cable connection of
Finisher IPC communication error
the Finisher. DC Controller side:
E713- (retransmission request reception error)
J462, Finisher Lattice side: J9043
0001 Communication between the host machine
2. Replace the Finisher Controller
PCB.
E713- (reception timeout)
PCB.
E713- (checksum error)
PCB.
602

Finisher IPC
communication error
1. Check the cable connection of the Finisher. DC
E713- (recovery error)
Controller side: J462, Finisher Lattice side: J9043 2.
0020 Communication between
the host machine and the
Finisher was lost.
Finisher IPC
communication error
1. Check the cable connection of the Finisher. DC
E713- (serial error)
Controller side: J462, Finisher Lattice side: J9043 2.
0040 Communication between
the host machine and the
Finisher was lost.
the NE Controller
Error when the NE
the NE Controller
IPC, unable to recover
the IPC communication.
Error when the coin
manager is started. The Check the cable, and then go through the following
E719-
coin manager which was to clear the error: Service Mode > COPIER >
0001
connected before turning FUNCTION > CLEAR > ERR.
E719- Error in coin manager Check the cable, and then go through the following
0002 IPC error at coin to clear the error: Service Mode > COPIER >
manager operation. Open FUNCTION > CLEAR > ERR.
circuit of IPC, unable to
recover the IPC
communication. When
open circuit of the
pickup/delivery signal
603
cable is detected. Invalid

Communication error with Check the cable, and then go through the following
E719-
the coin manager occurs to clear the error: Service Mode > COPIER >
0003
during unit price FUNCTION > CLEAR > ERR.
acquisition at startup.
Error when the Card
Reader is started
The Card Reader which Check the cable, and then go through the following
E719-
was connected before to clear the error: Service Mode > COPIER >
0011
turning OFF the power is FUNCTION > CLEAR > ERR.
not connected at power-
on.
operation Check the cable, and then go through the following
E719-
Open circuit of IPC, to clear the error: Service Mode > COPIER >
0012
unable to recover the IPC FUNCTION > CLEAR > ERR.
communication.
Communication error (connector connection error, open circuit), and then
when the Card Reader go through the following to clear the error: Service
E719- (serial) is started Mode > COPIER > FUNCTION > CLEAR > ERR. 2.
0031 Unable to start After removing the Card Reader, execute the
communication with the following service mode, and then reinstall the Card
Card Reader at startup. Reader. • COPIER>FUNCTION>CLEAR>CARD •
COPIER>FUNCTION>CLEAR>ERR
Communication error
after the Card Reader
(serial) is started Check the cable connection of the Card Reader
E719- Although communication (connector connection error, open circuit), and then
0032 with the Card Reader go through the following to clear the error: Service
was possible at startup, it Mode > COPIER > FUNCTION > CLEAR > ERR.
became unavailable in
the middle of it.
E720-
Not proper Finisher is Check the configuration of options.
0001
connected.
E720-
Not proper Option Deck Check the configuration of options.
0002
is connected.
E730- PDL software error 1. PDL reset processing. 2. Turn OFF and then ON
1001 Initialization error. the power.
604
PDL software error

100A such as initialization the power.
failure, occurs.

1. Turn OFF and then ON the
Third party PDL communication error power. 2. Check the cable
E730-
Communication error with the print connection. 3. Replace the Open I/F
9004
server. PCB, F Link PCB (Main/Sub). 4.
Replace the Main Controller PCB.
Third party PDL communication error power. 2. Check the cable
E730-
Error in video cable connection with the connection. 3. Replace the Open I/F
9005
print server. PCB, F Link PCB (Main/Sub). 4.
Replace the Main Controller PCB.
1. PDL reset processing. 2. Turn
PDL communication error OFF and then ON the power. 3.
E730- No reply from PDL. Due to failure of Check the connection of the Main
A006 Subbootable, or no existence, there is no Controller PCB. 4. Reinstall the
reply from PDL. firmware. 5. Replace the Main
Controller PCB.
1. PDL reset processing. 2. Turn
E730- Version of the host machine control
OFF and then ON the power. 3.
A007 software and version of PDL control
System All Format and installation.
software are different.
power. 2. Reinstall the system. 3.
System All Format and installation.
Connector with the Reader. 2.
Check the power of the Reader
(check if the initialization operation
is executed at startup). 3. Replace
E732- Reader communication error 1. Check the connection of the
0001 Communication error. Connector with the Reader. 2.
Check the power of the Reader
(check if the initialization operation
is executed at startup). 3. Replace
605

Reader communication error Connector with the Reader. 2.
Unable to detect Vsync from the Reader Check the power of the Reader
E732-
Controller although 2 minutes have (check if the initialization operation
0010
passed after the completion of register is executed at startup). 3. Replace
setting of the Main Controller. the Reader Controller PCB and the
Reader type error
E732- When a scanner of another model was Replace the Reader with the correct
8888 detected during communication with the one.
Reader.
Detection of Reader
with the printer model. (On the user
E732- screen, only the message"Turn OFF and
9999 then ON the power again", instead of an
error code, is displayed. It is recorded as
an error log in Service Mode > DISPLAY
> ERR.)
Printer communication error (connector connection error/ open
E733- Communication error between the Main circuit). DC Controller PCB: J441,
0000 Controller PCB 2 and the DC Controller J442, Main Controller PCB 2: J21,
PCB. J22 2. Replace the DC Controller
PCB/Main Controller PCB 2.
606

Connector. 2. Check the connection
E740-
Network Controller error of the Main Controller PCB 1. 3.
0002
The Reader Controller PCB Controller PCB and the Reader Controller
E743-
detected the communication error PCB. 2. Failure of the Reader Controller
0000
between the Main Controller PCB PCB (PCB1). 3. Failure of the Main
and the Reader Controller PCB. Controller PCB.
E743-
0003
E743-
0004
language file.
Different Image Analysis PCB
E746- model
Analysis PCB. 2. Replace the Image
0003 Different Image Analysis PCB
Analysis PCB.
model.
Image Analysis PCB self-check
E746- error detection
0021 Image Analysis PCB self-check
Analysis PCB.
error detection.
1. Upgrade the Image Analysis PCB
E746- Invalid Image Analysis PCB
software. 2. Replace the Image Analysis
0022 version
PCB.
No reply from Image Analysis
E746- PCB
0023 No reply from Image Analysis
Analysis PCB.
PCB.
E746- Image Analysis PCB operation 1. Check the connection of the Image
0024 error Analysis PCB. 2. Replace the Image
Image Analysis PCB operation Analysis PCB.
607
error.
The TPM PCB is not installed, the TPM
E746-
Hardware error (TPM) PCB for other model is installed, or failure of
0031
TPM Chip.
Location of security information in
E746- Error which the system recovery
HDD/SRAM is unknown. Execute"Initialize
0032 is not possible occurs (TPM)
All Data/Settings".
E746- Error occurs, but system Mismatch of key. Execute restoration of the
0033 recovery is possible (TPM) TPM key.

E748-
2010
E748-
2011
E748-
2012
E748- DDR2-SDRAM (M0/M1/P) removing
2023 and inserting, replacement
E748-
Main Controller PCB 2 error Replace the Main Controller PCB 2.
4910
E748-
System error Contact to the sales companies
9000
E753- Download error
0001 Firmware update error.
E753- Download Error Check the log to find where the
608
download error has been occurred.

FIN_E1 Staple Finisher-E1/Booklet
Finisher-E1 G3CCB Super G3 FAX
Board-AF1/Super G3 2nd Line Fax
Board-AF1/Super G3 3rd/4th Line Fax
Board-AE1 G3CCM Super G3 FAX
Board-AF1/Super G3 2nd Line Fax
Board-AF1/Super G3 3rd/4th Line Fax
Board-AE1 When any of the above
System Software Update Error Error system software is displayed, check if
0001 occurs when updating system software the target option has been installed.
of uninstalled options When the target option has not been
installed: Turn OFF and then ON the
main power supply to restore (since
there is no system software to be
updated.). When the target option has
been installed: Check if the accessory
is correctly installed and if the target
system software to be downloaded is
for the installed option. Then download
the appropriate system software again.
Power Supply Cooling Fan 1/2 error
seconds or longer and retry is failed 4
times in a row although the Power 1. Check the connection of the
E804- Supply Cooling Fan 1 (FM14)/Power Connector. 2. Replace the Power
0000 Supply Cooling Fan 2 (FM15) is turned Supply Cooling Fan 1 (FM14)/Power
ON. The error detection signal cable is Supply Cooling Fan 2 (FM15).
shared with the Fans, and it is not
detected with which Fan the error
occurs.
Fixing Power Supply Cooling Fan error
The Fan stop signal is detected for 1.5
E804- seconds or longer and retry is failed 4
Connector. 2. Replace the Fixing
0001 times in a row although the Fixing
Power Supply Cooling Fan (FM7).
Power Supply Cooling Fan (FM7) is
turned ON.
Making Image Exhaust Fan error
E806- seconds or longer and retry is failed 4
Connector. 2. Replace the Making
0000 times in a row although the Making
Image Exhaust Fan (FM3).
Image Exhaust Fan (FM3) is turned
ON.
E808- Fixing Power Supply error 1. Check the outlet voltage. -> Connect
0001 Detected 145V (100V/120V to the correct outlet. 2. Check the
609
connection between the Main Driver

PCB (PCB2) and the Fixing Power
model)/290V (230V model) or higher
Supply PCB (PCB10). 3. Replace the
inlet voltage at power-on.
Fixing Power Supply PCB (PCB10). 4.
1. Check the outlet voltage. -> Connect
to the correct outlet. 2. Check the
connection between the Main Driver
E808- Detected 75 V (100V/120V model)/150
PCB (PCB2) and the Fixing Power
0002 V (230V model) or higher inlet voltage
Supply PCB (PCB10). 3. Replace the
at power-on.
Fixing Power Supply PCB (PCB10). 4.

1. Check the clogging of the Fixing Power Supply
Fixing Power Supply error Cooling Fan (FM7). 2. Check the clogging of the
Inlet current is 1A or lower Louver on right side of the host machine (Multi-
E808-
for 1 second or longer purpose Tray side). 3. Check the connection of
0003
although the maximum the Fixing Power Supply PCB (PCB10) Output
voltage is output. Connector. 4. Replace the Fixing Power Supply
PCB (PCB10).
E808- Detected OFF with 12V of
0004 the Main Driver PCB
(PCB2) output.
1. Check the conduction of the Fixing Thermal
12V OFF detection when
Switch 1/2 (TP1/2). 2. Check the drawer between
relay is turned ON
the Fixing Assembly and the host machine. 3.
E808- Detected OFF with 12V of
Check the connection between the Main Driver
0005 the Fixing Power Supply
PCB (PCB2) and the Fixing Power Supply PCB
output after IH relay is
(PCB10). 4. Replace the Fixing Power Supply
turned ON.
Unit. 5. Replace the Main Driver PCB (PCB2).
E808-
ASIC error Replace the DC Controller PCB (PCB1).
0006
Fixing Power Supply error Check the connection between the Main Driver
E808- Inlet voltage and the IH PCB (PCB2) and the Fixing Power Supply PCB
0007 Power Supply ID are not (PCB10). Replace the Fixing Power Supply PCB
matched. with the one for the correct location (voltage).
E808- Fixing Power Supply error 1. Check the connection between the Main Driver
0008 Current fluctuation error. PCB (PCB2) and the Fixing Power Supply PCB
(PCB10). 2. Check the connection between the
Fixing Power Supply PCB (PCB10) and the
610
Heater Unit. 3. Replace the Fixing Roller and

Heater Unit. 4. Replace the Fixing Power Supply
PCB (PCB10). 5. Replace the Main Driver PCB
(PCB2).
E808-
Unable to clear the error Replace the DC Controller PCB (PCB1).
0009
flag at power-on.
Developer Lower Cooling
Fan error power-on.
E820- detected for 5 seconds or
Replace the Developer Lower Cooling Fan
0000 longer and retry is failed 4
(FM30).
Developer Lower Cooling
Developer Upper Cooling
Fan error
E820- detected for 5 seconds or
Replace the Developer Upper Cooling Fan
0001 longer and retry is failed 4
(FM31).
Developer Upper Cooling
error
E820- detected for 5 seconds or 1. Check the connection of the Connector. 2.
0002 longer and retry is failed 4 Replace the Duplex Driver Cooling Fan (FM41).
Primary Charging Air
Supply Fan error
detected for 5 seconds or 1. Check the connection of the Connector. 2.
E824-
longer and retry is failed 4 Replace the Primary Charging Air Supply Fan
0000
times in a row although the (FM2).
Primary Charging Air
Supply Fan (FM2) is turned
ON.
E840- Fixing Shutter Motor error 1. Check the operation of the Fixing Shutter Gear
0001 The Fixing Shutter HP (overload, etc.). 2. Check the operation of the
Sensor (PS53) failed the Fixing Shutter Motor (M15) at the initialization
detection at the Fixing operation of the Fixing Shutter. 3. Check the
611
detection of the Fixing Shutter HP Sensor (PS53)

(if the Sensor operates normally). 4. Check the
drawer of the Fixing Assembly and the host
Shutter operation.
machine. 5. Replace the Fixing Upper Unit and
the Fixing Drawer Harness Unit. 6. Replace the
Main Driver PCB (PCB2) (check the fuse (FU11)).
E880- Error in the Main Controller
Connector disconnection, failure of Fan.
0001 Cooling Fan (FM4) is
detected.
E880-
Connector disconnection, Error in the HDD Cooling Fan (FM) is detected.
0005
failure of Fan.
POD Deck Air Assist Fan 1. Check connector disconnection/improper
error connection. => Disconnect and then connect the
[POD Deck Lite] When the connector. Target connector: Deck Lite Controller
E905-
Air Assist Swing Motor fails J04, J05 BoxDriver J51, J52, J57 2. Replace the
0001
to return to the HP although Swing Motor (M3) and the Air Assist Fan (FM1,
a specified period of time FM2, FM3). 3. Replace the Deck Lite Controller
has passed PCB. 4. Replace the BoxDriver PCB.

E905-
0002
Pickup Motor Cooling Fan is J30 2. Replace the Motor Cooling Fan (FM4). 3.
not locked Replace the Deck Lite Controller PCB.
E905-
0003
Pickup Motor Cooling Fan is J30 2. Replace the Motor Cooling Fan (FM4). 3.
not unlocked Replace the Deck Lite Controller PCB.
POD Deck Air Heater error[ 1. Check connector disconnection/improper
POD Deck Lite] Air Heater connection. - > Disconnect and then connect the
E906- high temperature error connector. Target connector: Deck Lite Controller
0001 When 120 deg C or higher J03, J05 BoxDriver J52, J54, J58, J59 2. Replace
temperature is detected for the Air Heater. 3. Replace the Deck Lite
1 second consecutively Controller PCB
E906- POD Deck Air Heater errorr 1. Check connector disconnection/improper
0002 high. connection. - > Disconnect and then connect the
[POD Deck Lite] Air Heater connector. Target connector: Deck Lite Controller
low temperature error When J03, J05 BoxDriver J52, J54, J58, J59 2. Replace
612
the heater does not become

the Air Heater. 3. Replace the Deck Lite
Ready although a specified
Controller PCB.
period of time has passed.
Timeout error
The DC Controller is not
E996-
stopped. The Detailed Code Turn OFF and then ON the main power.
xxxx
varies according to the state
transition of the software.

1. Perform the following to clear the
error: COPIER > FUNCTION >
CLEAR > ERR in the Service Mode;
then, turn the power switch to OFF
and then ON.
Fixing Assembly low temperature error Assembly. (Connection error of the
The detected temperature of the Fixing Drawer, connector disconnection,
E000-
Main Thermistor (THM1) failed to reach open circuit)
0001
the specified temperature at the fixing 3. Check the connection between the
start control. AC Driver PCB (PCB4) and Fixing
Assembly.
4. Replace the Fixing Assembly.
5. Replace the AC Driver PCB
(PCB4).
(PCB1).
E001- Fixing Assembly high temperature error 1. Perform the following to clear the
0000 The Fixing Main Thermistor (THM1) error: COPIER > FUNCTION >
detected 250 degrees C or higher for CLEAR > ERR in the Service Mode;
200msec or longer on end. then, turn the power switch to OFF
and then ON.
Drawer, connector disconnection,
open circuit)
AC Driver PCB (PCB4) and Fixing
Assembly.
613
(PCB4).
(PCB1).
and then ON.
Fixing Assembly high temperature error 2. Check the connection of the Fixing
(hardware detection) Assembly. (Connection error of the
The hardware circuit detected Drawer, connector disconnection,
E001-
overheating of the Fixing Main open circuit)
0001
Thermistor (THM1) or Fixing Sub 3. Check the connection between the
Thermistor (THM2) for 30msec or longer AC Driver PCB (PCB4) and Fixing
on end. Assembly.
(PCB4).
(PCB1).
and then ON.
E001- The Fixing Sub Thermistor (THM2)
open circuit)
0002 detected 295 degrees C or higher for
200msec or longer on end.
Assembly.
(PCB4).
(PCB1).
E002- Fixing Assembly temperature rise error 1. Perform the following to clear the
0000 1. The Fixing Main Thermistor (THM1) error: COPIER > FUNCTION >
detected the temperature of lower than CLEAR > ERR in the Service Mode;
115 degrees C for 400msec or longer on then, turn the power switch to OFF
end 6.0 seconds later after detecting 100 and then ON.
degrees C. 2. Check the connection of the Fixing
2. The Fixing Main Thermistor (THM1) Assembly. (Connection error of the
detected the temperature of lower than Drawer, connector disconnection,
614
open circuit)
150 degrees C for 400msec or longer on Assembly.
end 6.0 seconds later after detecting 140 4. Replace the Fixing Assembly.
degrees C. 5. Replace the AC Driver PCB
(PCB4).
(PCB1).
and then ON.
error (during printing)
1. The Fixing Main Thermistor (THM1)
detected the temperature of lower than
E003- 80 degrees C for 200msec or longer on
open circuit)
0000 end.
2. The Fixing Sub Thermistor (THM2)
detected the temperature of lower than
Assembly.
60 degrees C for 200msec or longer on
end.
(PCB4).
(PCB1).
open circuit)
Thermistor disconnection detection error 2. Check the connection between the
E004- The disconnection of the thermistor AC Driver PCB (PCB4) and Fixing
0000 connector was detected for 30msec on Assembly.
end. 3. Replace the Fixing Assembly.
(PCB4).
(PCB1).
1. Check the connector connection
Main Motor (M2) rotation error
between the Main Motor (M2) and
The lock signal was not detected for 2.0
E010- the DC Controller PCB (PCB1).
seconds while detecting the signal every
0001 2. Replace the Main Motor (M2).
100msec since starting the drive of the
motor.
(PCB1).
E010- Main Motor (M2) rotation error 1. Check the connector connection
615
between the Main Motor (M2) and

The lock signal was not detected 5 times
in a row for 500msec while detecting the
0002 2. Replace the Main Motor (M2).
signal every 100msec during driving
(after the lock signal detection).
(PCB1).
Waste Toner Motor (M3) rotation error between the Waste Toner Motor
The same level of the lock signal was (M3) and the DC Controller PCB
E013- detected 375 times in a row while (PCB1).
0000 detecting the signal every 2msec. 2. Replace the Waste Toner Motor
* If paper is being fed, the error occurs (M3).
after the paper has been delivered. 3. Replace the DC Controller PCB
(PCB1).
Fixing Motor (M1) rotation error
between the Fixing Motor (M1) and
seconds while detecting the signal every
0001 2. Replace the Fixing Motor (M1).
100msec since starting the drive of the
motor.
(PCB1).
Fixing Motor (M1) rotation error
between the Fixing Motor (M1) and
The lock signal was not detected 5 times
in a row for 500msec while detecting the
0002 2. Replace the Fixing Motor (M1).
signal every 100msec during driving
(after the lock signal detection).
(PCB1).
between the Fixing Pressure
Release Sensor (PS18) or the Fixing
Fixing Motor (M1) pressure release error
Motor (M1) and the DC Controller
The pressure release of the Fixing
E014- PCB (PCB1).
Assembly was not detected for 3.0
0003 2. Replace the Fixing Pressure
seconds during the pressure release
Release Sensor (PS18).
drive.
3. Replace the Fixing Motor (M1).
(PCB1).
E014- Fixing Motor (M1) pressurization error 1. Check the connector connection
0004 The pressurization of the Fixing between the Fixing Pressure
Assembly was not detected for 3.0 Release Sensor (PS18) or the Fixing
seconds during the pressurization drive. Motor (M1) and the DC Controller
PCB (PCB1).
2. Replace the Fixing Pressure
Release Sensor (PS18).
3. Replace the Fixing Motor (M1).
616
(PCB1).
Detection of the toner clog between the
Hopper Unit and the Developing 1. Check the rotation of the Hopper
Assembly Motor Gear. (If it is rotating, the
When the Developing Assembly Toner sensor may not be detecting
Sensor (TS2) detected “toner-absent” correctly. In that case, perform the
and the Hopper Toner Sensor (TS1) following to supply toner to the
detected “toner-present”, the Developing Developing Assembly: COPIER >
E020-
Assembly Toner Sensor (TS2) did not FUNCTION > INSTALL > TONER-S
0000
detect “toner-present” though the Hopper in the Service Mode.)
Motor (M6) rotated by 194 times at 2. Replace the Developing
intervals of 1.0 second with having Assembly.
turned on the Developing Cylinder 3. Replace the Hopper Unit.
Clutch (CL2). 4. Replace the DC Controller PCB
* If paper is being fed, the error occurs (PCB1).
after the paper has been delivered.

Disconnection of the Developing Assembly
Toner Sensor (TS2) 1. Check the connector
1. At normal speed: The Developing Assembly connection between the
Toner Sensor (TS2) signal was detected 7500 Developing Assembly and the
E024- times in a row at intervals of 100msec. DC Controller PCB (PCB1).
0001 2. At low speed: The Developing Assembly 2. Replace the Developing
Toner Sensor (TS2) signal was detected 4500 Assembly.
times in a row at intervals of 100msec. 3. Replace the DC Controller
* If paper is being fed, the error occurs after PCB (PCB1).
the paper has been delivered.
Connector disconnection of the Hopper Toner 1. Check the connector
Sensor (TS1) connection between the
The connection signal of the Hopper Toner Hopper Unit and the DC
E025-
Sensor (TS1) was not detected 10 times in a Controller PCB (PCB1).
0000
row for 100msec. 2. Replace the Hopper Unit.
* If paper is being fed, the error occurs after 3. Replace the DC Controller
the paper has been delivered. PCB (PCB1).
1. Check the connector
Bottle Motor (M5) rotation error connection between the Bottle
The same level of the Bottle Motor (M5) lock Motor (M5) and the DC
E025- signal was detected 230 times in a row while Controller PCB (PCB1).
0001 detecting the signal every 2.0msec. 2. Replace the Bottle Motor
* If paper is being fed, the error occurs after (M5).
the paper has been delivered. 3. Replace the DC Controller
PCB (PCB1).
617

Laser Scanner Motor rotation error
connection between the Laser
After startup of the Laser Scanner Motor, the
Scanner Unit and the DC
speed lock signal of the Laser Scanner Motor
E110- Controller PCB (PCB1).
was not detected although a specified period
0001 2. Replace the Laser Scanner
of time had passed.
Unit.
*When the same status was detected again
3. Replace the DC Controller
after executing an error retry.
PCB (PCB1).
Laser Scanner Motor rotation error
After the speed lock of the Laser Scanner
Scanner Unit and the DC
Motor settled, the speed lock signal was not
detected 10 times in a row at intervals of
0002 2. Replace the Laser Scanner
100msec.
Unit.
*When the same status was detected again
PCB (PCB1
Laser Scanner Motor rotation error 1. Check the connector
The speed lock signal of the Laser Scanner connection between the Laser
Motor was not detected although 6.5 seconds Scanner Unit and the DC
E110- (when switching from low speed to normal Controller PCB (PCB1).
0003 speed) or 8.0 seconds (when switching from 2. Replace the Laser Scanner
normal speed to low speed) had passed. Unit.
*When the same status was detected again 3. Replace the DC Controller
after executing an error retry. PCB (PCB1).
EEPROM access error
During communication with EEPROM, the
E196- communication failed to retry 20 times after 1. Replace the DC Controller
0000 the communication error had occurred. PCB (PCB1).
* If paper is being fed, the error occurs after
the paper has been delivered.
Scanner Unit and the Main
Laser Driver PCB communication error Controller PCB (PCB2) or the
Error in communication with the Laser Driver DC Controller PCB (PCB1).
E197-
PCB (communication data failure) 2. Replace the Laser Scanner
0000
*When the same status was detected again Unit.
after executing an error retry. 3. Replace the Main Controller
PCB (PCB2).
PCB (PCB1).
E197- Connector disconnection of the Laser Scanner 1. Check the connector
0003 Unit connection between the Laser
The disconnection of the Laser Scanner Unit Scanner Unit and the Main
618
Controller PCB (PCB2) or the

2. Replace the Laser Scanner
Unit.
was detected.
3. Replace the Main Controller
PCB (PCB2).
PCB (PCB1).
Flexible Cable between the
and the Main Controller PCB
(PCB2).
2. Replace the Flexible Cable.
CIS Unit home position detection error
E202- 3. Replace the CIS HP Sensor
The CIS HP Sensor (PS24) did not detect the
0001 (PS24).
CIS Unit
4. Replace the Reader Motor
(M10).
5. Replace the Reader
PCB (PCB2).
Flexible Cable between the
and the Main Controller PCB
(PCB2).
2. Replace the Flexible Cable.
CIS Unit home position detection error
E202- 3. Replace the CIS HP Sensor
The CIS Unit did not come off the CIS HP
0002 (PS24).
Sensor (PS24).
4. Replace the Reader Motor
(M10).
5. Replace the Reader
PCB (PCB2).
connection between the DC
Controller communication error Controller PCB (PCB1) and
E240-
A serial communication error was detected the Main Controller PCB
0000
during normal operation. (PCB2).
PCB (PCB1).
E240- Controller communication error 1. Check the connector
0001 A serial communication error was detected connection between the DC
619
Controller PCB (PCB1) and

the Main Controller PCB
during printing. (PCB2).
PCB (PCB1).

between the Reader Controller PCB
(PCB3) and the Main Controller PCB
Reader backup data read error
E248- (PCB2).
The verification of the reader backup
0000 2. Replace the Reader Controller PCB
data failed to match.
(PCB3).
3. Replace the Main Controller PCB
(PCB2).
Zero cross signal error
1. Check the connector connection. (All
The zero cross signal was not
connectors on the DC Controller PCB)
E261- detected for 500msec or longer while
0000 the relay turned to on.
(PCB1).
*When the same status was detected
3. Replace the AC Driver PCB (PCB4).
again after executing an error retry.
power.
E315- Image process device error 2. Check connection of Main Controller
0007 JBIG encode error PCB.
3. Replace Main Controller PCB
(PCB2).
1. Delete the current job.
power.
000d JBIG decode error PCB.
4. Replace the DDR-SDRAM, the HDD
and Main Controller PCB (PCB2) at the
same time.
E315- Image process device error 1. Delete the current job.
000e Error at software decoding 2. Turn OFF and then ON the main
power.
3. Check connection of Main Controller
620
PCB.
4. Replace the DDR-SDRAM, the HDD
and Main Controller PCB (PCB2) at the
same time.
power.
000f Error at MemoryCopy PCB.
(PCB2).
power.
0027 ROTU timeout error PCB.
(PCB2).
power.
0035 MemFill timeout error PCB.
(PCB2).
power.
0100 PRIO overrun PCB.
(PCB2).
power.
Device timeout
2. Check the connection of the Main
An image synchronous signal from
E315- Controller PCB (including the flat
the Main Controller PCB to the
0500 cable).
Reader is not received within 30
3. Replace the flat cable.
seconds.
(PCB2).
power.
Device abnormal completion 2. Check the connection of the Main
E315- An abnormal signal from the Main Controller PCB (including the flat
0501 Controller PCB to the Reader is cable).
detected. 3. Replace the flat cable.
(PCB2).
621

power.
Device timeout
0510 cable).
seconds.
(PCB2).
power.
(PCB2).
power.
Device timeout
0520 cable).
seconds.
(PCB2).
power.
(PCB2).

1. Turn OFF and then
ON the main power.
2. Check the connection
Device timeout
of the Main Controller
E315- An image synchronous signal from the Main
PCB (including the flat
0530 Controller PCB to the Reader is not received within
cable).
30 seconds.
4. Replace the Main
622

ON the main power.
Device abnormal completion of the Main Controller
E315-
An abnormal signal from the Main Controller PCB to PCB (including the flat
0531
the Reader is detected. cable).
4. Replace the Main
ON the main power.
Device timeout
cable).
30 seconds.
4. Replace the Main
ON the main power.
E315-
0541
4. Replace the Main
ON the main power.
Device timeout
cable).
30 seconds.
4. Replace the Main
ON the main power.
E315-
0551
4. Replace the Main
623
Contact the service

E350 System error
company office
ON the main power
2. Disconnect and then
E351-
Main Controller PCB communication error connect the connector of
0000
3. Replace the Main
Contact the service
E354 System error
company office
Contact the service
E355 System error
company office
1. Check the installation
of the Host Machine and
the Finisher.
Communication error connection between the
E500- As for the communication with the Finisher and the DC Controller PCB
0000 Host Machine, the retry of the communication was (PCB1) and the Finisher
over the specified number of times. Controller PCB (PCB1).
3. Replace the Finisher
4. Replace the DC
connection of the Front
Alignment Plate HP
Sensor (S4) or the Front
Front Alignment Motor (M4) error
Alignment Motor (M4).
At initialization of the Front Alignment Plate, the
E530- 2. Replace the Front
Front Alignment Plate failed to move from the Front
0001 Alignment Plate HP
Alignment Plate HP Sensor (S4) although the Front
Sensor (S4).
Alignment Motor (M4) was driven for 10mm.
3. Replace the Front
E530- Front Alignment Motor (M4) error 1. Check the connector
0002 At initialization of the Front Alignment Plate, the connection of the Front
Front Alignment Plate failed to be detected by the Alignment Plate HP
Front Alignment Plate HP Sensor (S4) although the Sensor (S4) or the Front
Front Alignment Motor (M4) was driven for 780msec. Alignment Motor (M4).
Alignment Plate HP
624
Sensor (S4).
connection of the Staple
Staple Motor (M9) error
Unit.
E531- The Stapler failed to move from the Staple HP
2. Replace the Staple
8001 Sensor (S11) within the staple execution time
Unit.
(450msec).
connection of the Rear
Alignment Plate HP Sensor
Rear Alignment Motor (M5) error
(S5) or the Rear Alignment
At initialization of the Rear Alignment Plate,
Motor (M5).
E537- the Rear Alignment Plate failed to move from
2. Replace the Rear Alignment
0001 the Rear Alignment Plate HP Sensor (S5)
Plate HP Sensor (S5).
although the Rear Alignment Motor (M5) was
driven for 10mm.
Motor (M5).
connection of the Rear
Alignment Plate HP Sensor
Rear Alignment Motor (M5) error
(S5) or the Rear Alignment
At initialization of the Rear Alignment Plate,
Motor (M5).
E537- the Rear Alignment Plate failed to be detected
0002 by the Rear Alignment Plate HP Sensor (S5)
Plate HP Sensor (S5).
although the Rear Alignment Motor (M5) was
driven for 760msec.
Motor (M5).
625

connection of the Stack Tray
Paper Height Sensor (S9) or
the Stack Tray Shift Motor
Stack Tray Shift Motor (M8) error
(M8).
E540- The Stack Tray shifting operation could not be
2. Replace the Stack Tray
0001 completed although the Stack Tray Shift
Paper Height Sensor (S9).
Motor (M8) was driven for 4.0 seconds.
3. Replace the Stack Tray Shift
Motor (M8).
connection of the Gripper HP
Sensor (S7), Gripper Encoder
Sensor (S8) or the Gripper
Gripper Motor (M7) error
Motor (M7).
When the Gripper Motor (M7) was driven, the
2. Replace the Gripper HP
E575- Gripper failed to move from the Gripper HP
Sensor (S7).
0001 Sensor (S7) although the Gripper Encoder
3. Replace the Gripper Encoder
Sensor (S8) detected the rotation of 100
Sensor (S8).
clocks.
4. Replace the Gripper Motor
(M7).
connection of the Gripper HP
Gripper Motor (M7) error Sensor (S7) or the Gripper
The Gripper failed to be detected by the Motor (M7).
E575- Gripper HP Sensor (S7) although the Gripper 2. Replace the Gripper HP
0002 Motor (M7) was driven for specified times (1.7 Sensor (S7).
seconds at initialization or 1.4 seconds at 3. Replace the Gripper Motor
normal operation). (M7).
connection of the Gripper
Encoder Sensor (S8) or the
Gripper Motor (M7) clock error Gripper Motor (M7).
E575- When the Gripper Motor (M7) was driven, the 2. Replace the Gripper Encoder
0004 Gripper Encoder Sensor (S8) detected the Sensor (S8).
rotation of 400 clocks or more. 3. Replace the Gripper Motor
(M7).
E577- Paddle Motor (M3) error 1. Check the connector
626
connection of the Paddle HP

Sensor (S3) or the Paddle
Motor (M3).
The Paddle failed to move from the Paddle 2. Replace the Paddle HP
0001 HP Sensor (S3) although the Paddle Motor Sensor (S3).
(M3) was driven for 175 steps. 3. Replace the Paddle Motor
(M3).
connection of the Paddle HP
Sensor (S3) or the Paddle
Paddle Motor (M3) error Motor (M3).
E577- The Paddle failed to be detected by the 2. Replace the Paddle HP
0002 Paddle HP Sensor (S3) although the Paddle Sensor (S3).
Motor (M3) was driven for 2.0 seconds. 3. Replace the Paddle Motor
(M3).
connection of the Tray Auxiliary
Guide HP Sensor (S6) or the
Tray Auxiliary Guide Motor (M6) error Tray Auxiliary Guide Motor
The Tray Auxiliary Guide failed to move from (M6).
E583-
the Tray Auxiliary Guide HP Sensor (S6) 2. Replace the Tray Auxiliary
0001
although the Tray Auxiliary Guide Motor (M6) Guide HP Sensor (S6).
was driven for 30mm. 3. Replace the Tray Auxiliary
Guide Motor (M6).
connection of the Tray Auxiliary
Guide HP Sensor (S6) or the
Tray Auxiliary Guide Motor (M6) error Tray Auxiliary Guide Motor
The Tray Auxiliary Guide failed to be detected (M6).
E583-
by the Tray Auxiliary Guide HP Sensor (S6) 2. Replace the Tray Auxiliary
0002
although the Tray Auxiliary Guide Motor (M6) Guide HP Sensor (S6).
was driven for 1.8 seconds 3. Replace the Tray Auxiliary
Guide Motor (M6).
E602 File system error on the HDD
E604- Image memory is faulty or insufficient 1. Install a 512MB or larger
0512 512MB memory needs to be installed main memory
627
(insufficient memory for the model)

Image memory is faulty or insufficient
E604- 1. Install a 1024MB or larger
1024MB memory needs to be installed
1024 main memory
E604- 1. Install a 1536MB or larger
1536MB memory needs to be installed
1536 main memory

E613- Make a 512MB memory at Main
No necessary memory at Main
0512 Controller PCB (PCB2).
Controller PCB
Controller PCB
Controller PCB
1. Check wire connection between the
FAX Board communication error FAX Board and the Main Controller
E674- The specified number of errors was PCB.
0001 detected with FAX Board 2. Replace the FAX Board.
communication 3. Replace the Main Controller PCB
(PCB2).
FAX Board and the Main Controller
FAX Board communication error
E674- PCB.
Error in access of the modem IC used
0004 2. Replace the FAX Board.
by FAX
(PCB2).
E674- FAX Board communication error 1. Check wire connection between the
0008 Error in access of the port IC used by FAX Board and the Main Controller
OnBoardFax PCB.
2. Replace the FAX Board.
628

(PCB2).
FAX Board and the Main Controller
E674- PCB.
An error was detected in access of
000C 2. Replace the FAX Board.
the modem IC or port IC used by Fax
(PCB2).
E674- 1. Replace the Main Controller PCB
Error in timer device to be used by
0010 (PCB2).
FAX at activation
E674- 1. Replace the Main Controller PCB
Error when the timer device to be
0011 (PCB2).
used by FAX is started
When the power is turned ON, get in
E674- the download mode from service mode
Checksum error of USB-FAX
0030 to execute downloading of USBFAX
MAINROM
MAINROM.
After completion of fax
E674- Points to note) All the previous
communication, writing of the
0100 communication information will be
communication information (log)
cleared.
failed, and the log cannot be read.
HDD access error
E674- System all format and installation 3.
An error occurred when accessing
0200 Replace the HDD. 4. Replace the Main
the HDD.
Controller PCB.
Print server error
1. Check cable connection and turn ON
E677- Error is detected by checking of the
the power again.
0003 mother board at startup of the print
2. Reinstall the printer server.
server
1. Check the installation of the Host
Machine and the Finisher.
Communication error (retransmission between the DC Controller PCB (PCB1)
E711- request reception error) and the Finisher Controller PCB
0001 Communication between the Host (PCB1).
Machine and the Finisher was lost. 3. Replace the Finisher Controller PCB
(PCB1).
(PCB1).
629

Error in communication with the Machine and the Finisher.
Finisher (communication retry 2. Check the connector connection
failure) between the DC Controller PCB (PCB1)
E713-
The communication did not connect and the Finisher Controller PCB (PCB1).
0000
again although the error retry was 3. Replace the Finisher Controller PCB
executed after failing to (PCB1).
communicate with the Finisher. 4. Replace the DC Controller PCB
(PCB1).
Machine and the Cassette Module.
Error in communication with the
Cassette Module
between the DC Controller PCB (PCB1)
The communication did not connect
E716- and the Cassette Module Controller PCB
again although the error retry was
0000 (PCB101).
executed after failing to
3. Replace the Cassette Module
communicate with the Cassette
Module.
(PCB1).
Check cable connection between the
charging management equipment and
Coin vendor error the host machine.
Error when the coin vendor is While the charging management
started equipment is connected for operation,
E719-
- The Coin Vendor, which must have clear the error in the case of switching to
0001
been connected before the power the operation without the charging
was turned OFF, is not connected management equipment.
when the power is turned ON (To prevent a misuse by removing the
charging management equipment, this
error code is displayed.)
Coin vendor error
the host machine.
IPC error at coin vendor operation
While the charging management
- Open circuit of IPC, unable to
equipment is connected for operation,
E719- recover the IPC communication
clear the error in the case of switching to
0002 - When open circuit of the
the operation without the charging
pickup/delivery signal cable is
management equipment.
detected
(To prevent a misuse by removing the
- Invalid connection is detected
E719- Coin vendor error Check cable connection between the
0003 - Communication error with the coin charging management equipment and
630
the host machine.

manager occurs during unit price
acquisition at startup.
Coin vendor error
1. Disconnect the coin vendor.
vendor
Coin vendor error
the host machine.
Error when the NewCardReader is
started
E719- - The NewCardReader, which must
0011 have been connected before the
power was turned OFF, is not
ON.)
the host machine.
Coin vendor error While the charging management
IPC error at NewCardReader equipment is connected for operation,
E719-
operation clear the error in the case of switching to
0012
Open circuit of IPC, unable to the operation without the charging
recover the IPC communication management equipment.
Serial communication error when 1. Check if the cable of Serial
the NewCardReader is started NewCardReader is open circuit.
E719-
Unable to start communication with 2. Remove the Serial NewCardReader.
0031
the Serial NewCardReader at COPIER > Function > CLEAR > CARD
startup COPIER > Function > CLEAR > ERR
E719- Serial communication error after the Check if the NewCardReader cable is
0032 NewCardReader was started open circuit
Although communication with the
Card Reader was possible at
631
startup, it became unavailable in the

middle of communication
1. PDL reset processing (user mode >
E730- PDL software erro function settings > printer > printer
1001 rInitialization error settings > utility > Reset Printer).
E730- PDL software error function settings > printer > printer
100A Systematic fatal error occurs settings > utility > Reset Printer).
function settings > printer > printer
PDL communication error settings > utility > Reset Printer).
E730- No reply from PDL. No reply from 2. Turn OFF and then ON the power.

E730- An error, such as failure in 1. System all format and installation.
C000 memory retrieval at 2. Replace Main Controller PCB (PCB2).
startup, occurs
1. Start in safe mode to format the HDD (all the
HDD access error
E730- data in the HDD is erased).
C001 2. Replace the HDD.
3. Replace Main Controller PCB (PCB2).
Error in Main Controller
E731- PCB 1. Check connection of Main Controller PCB.
3000 Unable to recognize the 2. Replace Main Controller PCB (PCB2).
Surf board
E731- Error in Main Controller 1. Check connection of Main Controller PCB.
632
PCB
3001 2. Replace Main Controller PCB (PCB2).
Failure in Surf initialization
E731- 1. Check connection of Main Controller PCB.
PCB
3002 2. Replace Main Controller PCB (PCB2).
Failure in Surf initialization
PCB
E731- Although it works normally 1. Check connection of Main Controller PCB.
3015 at the software side, there 2. Replace Main Controller PCB (PCB2).
is no video data into CL1-
G
1. Check the connection of the Connector with the
Scanner communication
Reader. 2. Check the power of the Reader (check
E732- error
if the initialization operation is executed at startup).
0010 Vertical Synchronizing
3. Replace the Reader Relay PCB. 4. Replace the
signal detection error
2. Check connection of the cable between the
Reader and the Controller.
E743- SCI error, reception data
3. Check voltage (+24V and +12V) on the Reader
0000 NG, reception timeout,
Controller PCB.
SEQ timeout error
4. Replace the Reader Controller PCB (PCB3).
5. Replace Main Controller PCB (PCB2).
1. Replace the Image Analysis Board (HW board
used for PCAM).
Engine ID error
2. As a temporary measure, remove the Image
E746- Self-check error of Image
Analysis Board and get in service mode:
0021 Analysis Board (HW board
COPIER > OPTION > LCNS-TR > ST-JBLK
used for PCAM)
(Lv2); set ST-JBLK from 1 to 0, and turn OFF
and then ON the power.
Board.
Engine ID error 2. As a temporary measure, remove the Image
E746-
Wrong version of Image Analysis Board and get in service mode:
0022
Analysis Board COPIER > OPTION > LCNS-TR > ST-JBLK
633
1. Check if the Image Analysis Board is correctly

installed.
3. If the problem is not fixed, replace the Option
Engine ID error
E746- Board.
No reply from the Image
0023 4. As a temporary measure, remove the Image
Analysis Board
Analysis Board and get in service mode:
COPIER > OPTION > LCNS-TR > ST-JBLK
2. If the problem is not fixed, replace the Image
Analysis Board.
Engine ID error
E746- 3. As a temporary measure, remove the Image
0024 Analysis Board and get in service mode:
(Lv2) COPIER > OPTION > LCNS-TR > ST-JBLK
; set ST-JBLK from 1 to 0, and turn OFF and
then ON the power.

power.
0031 Hardware error
2. Replace the TPM PCB.
Format the system
Use SST or USB memory to format
the HDD, and then execute
downloading of the system software.
See Chapter 6 Upgrading for details.
For reference, the method using
USB memory is shown below:
1. Prepare USB memory in which
the system software was registered.
E746- Engine ID error Recovery is available if backup of
0033 Mismatched data in the TPM the TPM has been executed.
1. Connect the USB memory in
which the TPM key is saved.
2. Management Settings > Data
Management > TPM Settings; click
[Restore TPM key].
3. Enter the password that was
specified at the time of backup work.
4. Once the restore completion
screen is displayed, click [OK] and
634
remove the USB memory, and then

turn OFF and ON the main power
switch.
When backup of the TPM key is not
executed
System format is necessary.
Use SST or USB memory to format
the HDD, and then download the
system software.
TPM auto recovery error
E746- The symptom is recovered by
An error occurs when clearing the HDD
0034 turning OFF and then ON the power
while the TPM setting is ON
TPM version error
E746-
TPM which cannot be used in this Install the supported TPM.
0035
machine was installed.
1. Turn OFF and then ON the power
(send the data to Inc because
running the data which generated an
E747- PDL rendering error
error code causes another error
1201 Image processing IC error
code).
(PCB2).
E748- Flash PCB error Replace the Flash PCB and install
2010 Unable to find IPL (startup program) the system using SST or USB
1. Clean the terminal of Main
Main Controller PCB access error Controller PCB, and remove and
E748-
Necessary H/W on Main Controller PCB then install Main Controller PCB.
2021
is not detected 2. Replace Main Controller PCB
(PCB2).
1. Clean the terminal of DDR2-
Main Controller PCB access error
E748- SDRAM, and remove and then
Unable to initialize memory DDR2-
2023 install the DDR2-SDRAM.
SDRAM at the Main Controller PCB
2. Replace the DDR2-SDRAM.
1. Clean the terminal of DDR2-
SDRAM, and remove and then
Main Controller PCB access error install the DDR2-SDRAM.
E748-
The CPU at the Main Controller PCB 2. Check power state of Main
2024
failed to complete initialization Controller PCB and check around
the connector.
3. Replace Main Controller PCB.
E748-
9000
E749- Rebooting instruction due to change of The symptom is recovered by
635
MEAP configuration
There is a change in configuration that
requires turning OFF and then ON the
power
Booting instruction due to change in
mAccele configuration
power
Booting instruction due to change in
hardware configuration
power
It is recovered by turning OFF and
then ON the main power.
Restart direction due to configuration CAUTION
change. This machine provides power to
The option such as the Finisher and ADF some PCBs even when in the main
was installed or removed when all of power OFF status.
following conditions were met and the The power supply is not completely
machine configuration is changed when OFF by just turning OFF the main
E749-
the main power switch is turned ON. power switch and therefore, the
0006
- Settings/Registration > Preferences > machine is unable to detect a
Timer/Energy Settings > Quick Startup at configuration change.
Power-on > ON When disconnecting and then
- The Main Power Switch is turned OFF connecting a connector, always
- The power plug of the machine is disconnect the power plug.
connected to the output. Refer to the Service Manual >

E753- Downloading error 1. Check the log to identify the
0001 Firmware update error location of the download error.
This symptom occurs when trying to Check if the target option is
update the firmware of an option that is installed.
not installed When the target option is not
installed:
-> The symptom is recovered by
turning OFF and then ON the power
(because there is nothing to update)
When the target option is installed:
636
-> Check if the target option is

properly installed and see if the
software to download is for the
correct target option, and then
execute downloading again.
between the Power Supply Cooling
Power Supply Cooling Fan (FM4) error
E804- Fan (FM4) and the AC Driver PCB
When detecting a failure of the Power
0000 (PCB4).
Supply Cooling Fan (FM4).
2. Replace the Power Supply
Cooling Fan (FM4).
Heat Exhaust Fan (Rear) (FM6) error between the Heat Exhaust Fan
The lock signal was detected for 5.0 (Rear) (FM6) and the DC Controller
E805- seconds while the Heat Exhaust Fan PCB (PCB1).
0000 (Rear) (FM6) was being stopped. *The 2. Replace the Heat Exhaust Fan
same status was detected again after (Rear) (FM6).
executing an error retry. 3. Replace the DC Controller PCB
(PCB1).
Heat Exhaust Fan (Rear) (FM6) rotation
between the Heat Exhaust Fan
error
(Rear) (FM6) and the DC Controller
E805- PCB (PCB1).
seconds while the Heat Exhaust Fan
0001 2. Replace the Heat Exhaust Fan
(Rear) (FM6) was being driven.
(Rear) (FM6).
*The same status was detected again
(PCB1).
Heat Exhaust Fan (Front) (FM5) error between the Heat Exhaust Fan
The lock signal was detected for 5.0 (Front) (FM5) and the DC Controller
E805- seconds while the Heat Exhaust Fan PCB (PCB1).
0002 (Front) (FM5) was being stopped. *The 2. Replace the Heat Exhaust Fan
same status was detected again after (Front) (FM5).
(PCB1).
Heat Exhaust Fan (Front) (FM5) rotation
between the Heat Exhaust Fan
error
(Front) (FM5) and the DC Controller
E805- PCB (PCB1).
seconds while the Heat Exhaust Fan
0003 2. Replace the Heat Exhaust Fan
(Front) (FM5) was being driven. *The
(Front) (FM5).
same status was detected again after
executing an error retry.
(PCB1).
E820- Developing Cooling Fan (Front) (FM7) 1. Check the connector connection
637
between the Developing Cooling

error
Fan (Front) (FM7) and the DC
The lock signal was detected for 5.0
seconds while the Developing Cooling
0000 2. Replace the Developing Cooling
Fan (Front) (FM7) was being stopped.
Fan (Front) (FM7).
(PCB1).
Developing Cooling Fan (Front) (FM7)
rotation error
Fan (Front) (FM7) and the DC
Fan (Front) (FM7) was being driven. *The
Fan (Front) (FM7).
(PCB1).
Developing Cooling Fan (Rear) (FM8)
error
Fan (Rear) (FM8) and the DC
The lock signal was detected for 5.0
Fan (Rear) (FM8) was being stopped.
Fan (Rear) (FM8).
(PCB1).
Developing Cooling Fan (Rear) (FM8)
rotation error
Fan (Rear) (FM8) and the DC
Fan (Rear) (FM8) was being driven. *The
Fan (Rear) (FM8).
(PCB1).
Delivery Cooling Fan (Front) (FM3) error between the Delivery Cooling Fan
The lock signal was detected for 5.0 (Front) (FM3) and the DC Controller
E822- seconds while the Delivery Cooling Fan PCB (PCB1).
0000 (Front) (FM3) was being stopped. *The 2. Replace the Delivery Cooling Fan
same status was detected again after (Front) (FM3).
(PCB1).
E822- Delivery Cooling Fan (Front) (FM3) 1. Check the connector connection
0001 rotation error between the Delivery Cooling Fan
The lock signal was not detected for 5.0 (Front) (FM3) and the DC Controller
seconds while the Delivery Cooling Fan PCB (PCB1).
(Front) (FM3) was being driven. *The 2. Replace the Delivery Cooling Fan
638
(Front) (FM3).
(PCB1).
Delivery Cooling Fan (Center) (FM2)
between the Delivery Cooling Fan
rotation error
(Center) (FM2) and the DC
seconds while the Delivery Cooling Fan
0003 2. Replace the Delivery Cooling Fan
(Center) (FM2) was being driven. *The
(Center) (FM2).
(PCB1).

CPU abnormal
temperature rising 1. Send cold air to the device. 2. If there is a shielding
error object around the inlet, remove it to secure enough space.
E881-
Abnormal 3. Check the fan, and remove dust or replace the fan if it
0001
temperature of the has an abnormality such as abnormal sound. 4. Replace
Main Controller the Main Controller PCB.
CPU
Depending on the setting of JM-ERR-R in service mode,
Frequent error “010071” jam is displayed as an error.
E996-
avoidance jam Collect log and contact to the sales companies.
0071
(ADF) To cancel the setting, select COPIER> OPTION> FNC-
SW> JM-ERR-R, and set JM-ERR-R to 0
Make “000CA0” jam to be displayed as an error by setting
Frequent error JM-ERR-D in service mode.
E996-
avoidance jam Collect log and contact to the sales companies.
0CA0
(PRINTER) To cancel the setting, select COPIER> OPTION> FNC-
SW> JM-ERR-D, and set JM-ERR-D to 0
639

Fixing temperature abnormal CLEAR > ENGIN > ERRCLR; and then turn
rise OFF and then ON the power. 2.Check
E000- The temperature detected by the connection of the Connectors (Thermistor
0001 main thermistor does not rise to Connector and AC Connector). 3.Replace the
the specified value during Fixing Main Thermistor (Film Unit). 4.Replace
startup control. the Fixing Assembly. 5.Replace the DC
CLEAR > ENGIN > ERRCLR; and then turn
OFF and then ON the power. 2.Check
detection
E001- connection of the Connectors (Thermistor
The reading of the main
0000 Connector and AC Connector). 3.Replace the
thermistor is 250 deg C or more
Fixing Main Thermistor (Film Unit). 4.Replace
the Fixing Assembly. 5.Replace the DC
detection
E001- CLEAR > ENGIN > ERRCLR; and then turn
0001 OFF and then ON the power. 2.Replace the
CLEAR > ENGIN > ERRCLR; and then turn
OFF and then ON the power. 2.Check
detection
E001- connection of the Connectors (Thermistor
The reading of the sub
0002 Connector and AC Connector). 3.Replace the
thermistor is 295 deg C or more
Fixing Main Thermistor (Film Unit). 4.Replace
the Fixing Assembly. 5.Replace the DC
Fixing unit temperature
insufficient rise
1.The reading of the main 1.Go through the following to clear the error:
thermistor is less than 115 deg CLEAR > ENGIN > ERRCLR; and then turn
C continuously for 400 msec 1.3 OFF and then ON the power. 2.Check
E002- sec after it has indicated 100 connection of the Connectors (Thermistor
0000 deg C. Connector and AC Connector). 3.Replace the
2.The reading of the main Fixing Main Thermistor (Film Unit). 4.Replace
thermistor is less than 150 deg the Fixing Assembly. 5.Replace the DC
C continuously for 400 msec 1.3 Controller PCB (PCB4).
sec after it has indicated 140
deg C.
640

Low fixing temperature detection CLEAR > ENGIN > ERRCLR; and then turn
after standby OFF and then ON the power. 2.Check
E003- The reading of the main connection of the Connectors (Thermistor
0000 thermistor is less than 140 deg Connector and AC Connector). 3.Replace the
C continuously for 400 msec or Fixing Main Thermistor (Film Unit). 4.Replace
more. the Fixing Assembly. 5.Replace the DC
Thermistor disconnection
detection error
When disconnection is detected
with connector (J214) for 30 sec
(PCB4).
continuously.
Unstable rotation of the Main
Motor (M1)
E010- 1.Replace the Main Motor (M1). 2.Replace
0001 the DC Controller PCB (PCB4).
detection signal is absent for 2
sec.
Unstable rotation of the Main
Motor (M1)
E010- During motor rotation, detection 1.Replace the Main Motor (M1). 2.Replace
0002 is executed every 100 msec; the DC Controller PCB (PCB4).
however, the drive signal is
Motor (M2)
E014- 1.Replace the Fixing Motor (M2). 2.Replace
0001 the DC Controller PCB (PCB4).
detection signal is absent for 2
sec.
Motor (M2)
E014- During motor rotation, detection 1.Replace the Fixing Motor (M2). 2.Replace
0002 is executed every 100 msec; the DC Controller PCB (PCB4).
however, the drive signal is
E019- Error in Waste Toner Sensor 1.Replace the Waste Toner Sensor (S17).
0000 (S17) 2.Replace the DC Controller PCB (PCB4).
Warning when the sensor goes
on for 2000 consecutive sheets,
and error when the sensor goes
641
on for 100 consecutive sheets.

* Error occurs after the delivery if
The path between the sub
hopper and the developing
assembly is clogged with toner.
Sensor (TS1) detects the
absence of toner,while the Sub
rotating, false detection by the sensor is
Hopper Toner Sensor (TS2)
doubted. Feed the toner to the developing
detects the presence of toner.
unit in service mode:
E020- With the Developing Cylinder
CLEAR>ENGIN>TNRINST.) 2.Replace the
0000 Clutch (CL3) turned on, the
Developing Assembly Toner Sensor (TS1).
3.Replace the Sub Hopper Toner Sensor
rotated for 1 sec intermittently
(TS2). 4.Replace the DC Controller PCB
194 times; still, theDeveloping
(PCB4).
Assembly Toner Sensor (TS1)
does not detect the presence of
toner.
The connector (J207) of
Developing Assembly Toner
Sensor (TS1) is disconnected.
Sensor (TS1) connection
0000 Sensor (TS1). 3.Replace the DC Controller
detection signal is absent for
PCB (PCB4).
100 msec 10 times in sequence.
0001 Sensor (TS1) is disconnected 2.Correct the cable. 3.Replace the
<At LOW SPEED> - The Developing Assembly Toner Sensor (TS1).
developing assembly toner
sensor (TS1) ON counter is
checked every 2.5 seconds, and
the counter increments 1 count
every 25 times when the sensor
goes on, and 300 counts are
reached.
<At HIGH SPEED> - The
developing assembly toner
sensor (TS1) ON counter is
checked every 1.5 seconds, and
the counter increments 1 count
642
every 15 times when the sensor

goes on, and 300 counts are
reached.

The connector (J207) of Sub
Hopper Toner Sensor (TS2) is
disconnected.
1.Check connection of the Connector
The Sub Hopper Toner Sensor
E025- (J207). 2.Replace the Sub Hopper Toner
(TS2) connection detection signal
0000 Sensor (TS2). 3.Replace the DC
is absent for 100 msec 10 times in
sequence.
E025- when it goes on for 12 consecutive 1.Replace the Bottle Motor (M6).
0001 times at 0.1 sec. intervals. 2.Replace the DC Controller PCB (PCB4).
The Scanner Motor (M21) speed
lock signal does not indicate a
E110- locked state a specific period of
0001 time after the Scanner Motor (M21)
PCB (PCB4).
has been started.
E110-
intervals of 100 msec after the Scanner Unit. 3.Replace the DC Controller
0002
signal has indicated a locked state. PCB (PCB4).
E110- Failure of the Scanner Motor (M21) 1.Check the cable. 2.Replace the Laser
0003 The scanner motor (M21) speed Scanner Unit. 3.Replace the DC Controller
lock signal does not indicate a PCB (PCB4).
locked state for 6.5 sec. after a
switchover is made from low to
normal speed or for 8 sec. after a
switchover is made from normal to
low speed.
643

E196- during communication with
0000 EEPROM.
E197- Driver PCB (PCB14)
PCB (PCB4).
PCB
E197- Driver PCB (PCB14)
PCB (PCB4).
PCB
There is an error in the detection of 1.Disconnect and then connect the flexible
the CIS home position. cable(Relay PCB (PCB2)-Main Controller
1.The attempt to detect the home PCB (PCB1) 64pin). 2.Replace the flexible
E202- position fails when the CIS is cable. 3.Replace the CCD HP sensor
0000 moved forward. (S22). 4.Replace the Scanner Motor
2.The attempt to detect the home (M21). 5.Replace the Relay PCB (PCB2).
position fails when the CIS is 6.Replace the Main Controller PCB
moved back. (PCB1).
The light intensity of the CCD is 1.Disconnect and then connect the flexible
faulty. cable. 2.Replace the flexible cable.
E225-
The light intensity of the CCD 3.Replace the CCD Unit. 4.Replace the
0000
during shading is under the Relay PCB (PCB2). 5.Replace the Main
specified level. Controller PCB (PCB1).
The reader unit power supply (24V)
is faulty.
1.At time of power-on, the 24V port
is off.
1.Disconnect and then connect the power
E227- 2.At the start of a job, the 24V port
supply harness connector. 2.Replace the
0000 is off.
Power Supply PCB (PCB3).
3.At the end of a job, the 24V port
is off.
4.When a load is being driven, the
24V port is off.
E240- The serial communication error 1.Check the Connectors. 2.Replace the
0000 such as parity error or overrun error DC Controller PCB (PCB4).
is constantly detected.
644

E240- The serial communication error 1.Check the Connectors. 2.Replace the
0001 such as parity error or overrun error DC Controller PCB (PCB4).
is detected while printing.
cable(Relay PCB (PCB2)-Main Controller
EEPROM error
PCB (PCB1) 50pin). 2.Disconnect and
1.An error has occurred at power-
then connect the flexible cable(CCD unit-
on.
Relay PCB (PCB2)). 3.Disconnect and
E248- 2.An error has occurred during
then connect the power supply harness
0000 write operation.
connector. 4.Replace the flexible cable.
3.An error has occurred during
5.Replace the CCD Unit. 6.Replace the
read operation following write
Relay PCB (PCB2). 7.Replace the Power
operation.
Supply PCB (PCB3). 8.Replace the Main
Error in Zero Cross
E261- 500ms or more while the relay was 1.Check the Connectors. 2.Replace the
0000 ON. DC Controller PCB (PCB4).

(PCB1) 50pin). 2.Disconnect and then connect
Reading unit communication the flexible cable(Relay PCB (PCB2)-Main
E280-
error Controller PCB (PCB1) 64pin). 3.Disconnect
0000
Reading error after writing. and then connect the flexible cable(CCD unit-
Relay PCB (PCB2)). 4.Replace the flexible
cable. 5.Replace the Relay PCB (PCB2).
6.Replace the Main Controller PCB (PCB1).
The sensing level of the
release motor HP sensor 1.Replace the Release Motor HP Sensor
E413-
(SR11) does not change (SR11). 2.Replace the Release Motor (M2).
0000
within a specified period when 3.Replace the ADF Driver PCB.
the release motor (M2) is
driven.
E500-
The communication with the Controller PCB (PCB1). 3.Replace the DC
0000
host machine is interrupted. Controller PCB.
645
EEPROM error
E505-
The checksum for the 1.Replace the Finisher Controller PCB (PCB1).
0001
EEPROM data has an error.
The shift roller does not leave 1. Replace the Shift Roller HP Sensor (S2). 2.
E520-
the shift roller home position Replace the Shift Motor (M4). 3.Replace the
0001
when the Shift Motor (M4) has Finisher Controller PCB (PCB1).
The shift roller does not return
1. Replace the Shift Roller HP Sensor (S2). 2.
E520- to the shift roller home
Replace the Shift Motor (M4). 3.Replace the
0002 position when the Shift Motor
seconds.
1.Check the wiring between the Finisher
E531- Controller PCB and Stapler. 2.Replace the
staple home position when the
8001 Stapler. 3.Replace the Finisher Controller PCB
Staple Motor (M10) has been
(PCB1).
driven for 0.5 sec.
1.Check the wiring between the Finisher
E531- Controller PCB and Stapler. 2.Replace the
the staple home position when
8002 Stapler. 3.Replace the Finisher Controller PCB
the Stapler Motor (M10) has
(PCB1).
The stapler does not leave the 2.Check the wiring between the Finisher
E532- stapler move home position Controller PCB and the STP Move Motor.
0001 when the STP Move Motor 3.Check the stapler shift base. 4.Replace the
(M1) has been driven for 0.25 STP Move Motor (M1). 5.Replace the Finisher
sec. Controller PCB (PCB1).
The stapler does not return to 2.Check the wiring between the Finisher
E532- the stapler move home Controller PCB and the STP Move Motor.
0002 position when the STP Move 3.Check the stapler shift base. 4.Replace the
Motor (M1) has been driven STP Move Motor (M1). 5.Replace the Finisher
for 2.8 sec. Controller PCB (PCB1).
E540- error 1.Replace the Tray Lift Motor (M11). 2.Replace
0001 The stack tray does not move the Finisher Controller PCB (PCB1).
E540- Tray Lift Motor (M11) closing 1.Replace the Stack Tray Clock Sensor (S13).
0005 detect switch error 2.Replace the Tray Lift Motor (M11). 3.Replace
The FG input cannot be the Finisher Controller PCB (PCB1).
646
detected when the Tray Lift

Motor (M11) has been driven
for 0.1 second.
Additional Tray Lift Motor
E542- (M12) time out error 1.Replace the Additional Tray Lift Motor (M12).
Additional Tray Lift Motor
(M12) closing detect switch
1.Replace the Additional Tray Clock Sensor
error
E542- (S23). 2.Replace the Additional Tray Lift Motor
The FG input cannot be
0005 (M12). 3.Replace the Finisher Controller PCB
detected when the Additional
(PCB1).
Tray Lift Motor (M12) has
been driven for 0.1 second.
Shift Roller Release Motor
(M5) error
The shift roller does not leave 1.Replace the Shift Roller Release Sensor (S3).
E567-
the shift roller release home 2.Replace the Shift Roller Release Motor (M5).
0001
position when the Shift Roller 3.Replace the Finisher Controller PCB (PCB1).
Release Motor (M5) has been
driven for 0.1 sec.

The shift roller does not return to the
E567- Sensor (S3). 2.Replace the Shift
shift roller release home position when
0002 Roller Release Motor (M5). 3.Replace
the Shift Roller Release Motor (M5) has
the Finisher Controller PCB (PCB1).
1.Replace the Grip Arm Sensor
The gripper unit does not leave the
E571- (S13). 2.Replace the Gripper
0001 Open/Close Motor (M7). 3.Replace
Gripper Open/Close Motor (M7) has
E575- Gripper Unit Move Motor (M2) error 1.Replace the Gripper Unit HP
0001 The gripper unit does not leave the Sensor (S7). 2.Replace the Gripper
647

Unit Move Motor (M2). 3.Replace the
1.Replace the Gripper Unit HP
E575- Sensor (S7). 2.Replace the Gripper
0002 Unit Move Motor (M2). 3.Replace the
E602-
0001
E602-
1105
E711- The communication system error (such 2.Replace the DC Controller PCB
0001 as reception timeout or checksum error) (PCB4). 3.Replace the Finisher
E713- The communication does not restart by
Controller PCB (PCB4). 3.Replace
0000 the error retry after the communication
cassette or 2-way unit 1.Check the cable. 2.Replace the DC
E716- After the presence of a cassette Controller PCB (PCB4). 3.Replace
0000 pedestal or a 2-way unit has been the Cassette Pedestal Driver PCB.
detected, the communication fails to be 4.Replace the 2-way unit driver PCB.
normal for 5 sec.
way unit
E716- cable. 3.Replace the DC Controller
When the communication with the 2-
0010 PCB (PCB4). 4.Replace the 2-way
way unit is faulty after detecting the
unit driver PCB.
connection with the finisher.
E719- Erroneous communication with New
0000 Card Reader (serial communication)
648

The shift roller does not return to the
E567- Sensor (S3). 2.Replace the Shift
shift roller release home position when
0002 Roller Release Motor (M5). 3.Replace
the Shift Roller Release Motor (M5) has
E602-
0001
E602-
1105
E711- The communication system error (such 2.Replace the DC Controller PCB
0001 as reception timeout or checksum error) (PCB4). 3.Replace the Finisher
E713- The communication does not restart by
Controller PCB (PCB4). 3.Replace
0000 the error retry after the communication
E716- Erroneous communication with optional 1.Check the cable. 2.Replace the DC
0000 cassette or 2-way unit Controller PCB (PCB4). 3.Replace
649
After the presence of a cassette

pedestal or a 2-way unit has been the Cassette Pedestal Driver PCB.
detected, the communication fails to be 4.Replace the 2-way unit driver PCB.
normal for 5 sec.
way unit
E716- cable. 3.Replace the DC Controller
When the communication with the 2-
0010 PCB (PCB4). 4.Replace the 2-way
way unit is faulty after detecting the
unit driver PCB.
connection with the finisher.
E719- Erroneous communication with New
0000 Card Reader (serial communication)

The heater fails to heat. After
correcting the fault, be sure to reset
the error.
E000- - Replace the main/shutter thermistor. -
0000 Replace the DC controller PCB.
After power-on, the reading of the
main thermistor does not increase to
70 deg C or higher within 20 sec.
The heater fails to heat. After
E000- the error. - Reset the error.
The power has been turned off and
then on without resetting the error.
There is an abnormal rise in
temperature. After correcting the fault, - Check the connector of each
be sure to reset the error. thermistor for any fault in connection
E001-
(COPIER>FUNCTION>CLEAR>ERR) and wiring. - Replace the thermistor in
0001
There is an error or an open circuit in question. - Replace the DC controller
the main thermistor, shutter thermistor, PCB.
or sub thermistor.
650

temperature. After correcting the fault,
be sure to reset the error.
E001- - Replace the thermistor in question. -
0002 Replace the DC controller PCB.
The reading of the main thermistor,
shutter thermistor, or sub thermistor is
230 deg C or higher for 2 sec.
There is an abnormal rise in -Cheak the connecting of the main/ sub/
temperature. After correcting the fault, shutter thermistors. -Check the
E001- be sure to reset the error. mounting of the main/ sub/ shutter
0003 (COPIER>FUNCTION>CLEAR>ERR) thermistors. -Exchange the main/ sub/
The reading is not 150 deg C or higher shutter thermistors. -Exchange the DC
or 210 deg C or lower within 30 sec. controller PCB.
E001- - Reset the error.
then back on without resetting the
error.
There is an abnormal rise in - Check the connector of the
temperature. After correcting the fault, main/shutter thermistor for any fault in
be sure to reset the error. connection and wiring. - Check the
E002-
(COPIER>FUNCTION>CLEAR>ERR) main/shutter thermistor for mounting
0000
The reading of the main thermistor is condition. - Replace the main/shutter
not 100 deg C 12 sec after it has thermistor. - Replace the fixing heater
exceeded 70 deg C. unit. - Replace the DC controller PCB.
There is an abnormal rise in - Check the connector of the
temperature. After correcting the fault, main/shutter thermistor for any fault in
be sure to reset the error. connection and wiring. - Check the
E002-
(COPIER>FUNCTION>CLEAR>ERR) main/shutter thermistor for mounting
0001
The reading of the main thermistor is condition. - Replace the main/shutter
not 150 deg C 15 sec after it has thermistor. - Replace the fixing heater
exceeded 100 deg C. unit. - Replace the DC controller PCB.
error
E003- There is an abnormal rise in connection and wiring. - Check the
0000 temperature. After correcting the fault, main/shutter thermistor for mounting
be sure to reset the error. condition. - Replace the main/shutter
651
The reading of the main thermistor is thermistor. - Replace the fixing heater
lower than 70 deg C for 2 sec or more unit. - Replace the DC controller PCB.
after it has exceeded 100 deg C.
error.
The IH power supply is faulty/the IH
control mechanism is faulty. After
E004- the error. - Reset the error.
error.
correcting the fault, be sure to reset Replace the fixing heater power supply
E004-
the error. with one designed for the country of
0101
(COPIER>FUNCTION>CLEAR>ERR) installation (voltage).
There is a mismatch between the input
voltage and the IH power supply ID.
- Check the connector for any fault in
E004- connection. - Replace the fixing heater
the error.
0102 power supply. - Replace the DC
controller PCB.
The IH current is faulty. (current
leakage)
control mechanism is faulty. After - Check the connector for any fault in
E004- correcting the fault, be sure to reset connection. - Replace the fixing heater
0103 the error. power supply. - Replace the DC
(COPIER>FUNCTION>CLEAR>ERR) controller PCB.
The IH current is faulty. (no current)

E004- The IH power supply is faulty/the IH - Check the connector for any fault in
652

correcting the fault, be sure to reset the connection. - Replace the fixing
0104 error. heater power supply. - Replace the
(COPIER>FUNCTION>CLEAR>ERR) DC controller PCB.
There is an IH over-current.PCB.
E004- correcting the fault, be sure to reset the connection. - Replace the fixing
The IH input voltage is too high.
E004- correcting the fault, be sure to reset the connection. - Replace the fixing
The IH input voltage is too low.
correcting the fault, be sure to reset the - Check the connector for any fault in
E004- error. connection. - Replace the fixing
0201 (COPIER>FUNCTION>CLEAR>ERR) heater power supply. - Replace the
At power-on (or, when IH is at reset), DC controller PCB.
the IH control mechanism is not in an
initial state.
correcting the fault, be sure to reset the - Check the connector for any fault in
E004- error. connection. - Replace the fixing
0202 (COPIER>FUNCTION>CLEAR>ERR) heater power supply. - Replace the
At IH start-up, the IH control enable flag DC controller PCB.
is not set within 1 sec after the start flag
is set.
E004- connection. - Replace the fixing
error.
0203 heater power supply. - Replace the
DC controller PCB.
With IH at rest, the IH control flag is not
released.
E004- The IH power supply is faulty/the IH - Check the connector for any fault in
0204 control mechanism is faulty. After connection. - Replace the fixing
correcting the fault, be sure to reset the heater power supply. - Replace the
error. DC controller PCB.
653
The 12-V power supply (IH relay) is
identified as being off.
E004-
error. - Replace the DC controller PCB.
0205
At IH start-up, the PWM/ON data is
faulty ('0' or 'FFFF')
- Replace the fixing web. - Replace
There is no fixing web/there is an error the fixing web length sensor. -
in the detection of web solenoid Replace the DC controller PCB. After
E005-
connection. correcting the fault, be sure to reset
0000
The absence of the fixing web has been the fixing web counter reading.
detected for 5 sec or more. (COPIER>COUNTER>MISC>FIX-
WEB)
There is no fixing web/there is an error
in the detection of web solenoid
E005- - Check the connector for any fault in
connection.
0001 connection. - Replace the solenoid.
At power-on, the connection of the web
solenoid is not detected.
There is no fixing web/there is an error
in the detection of web solenoid - Reset the fixing web counter.
E005-
connection. (COPIER>COUNTER>MISC>FIX-
0010
The power has been turned off and then WEB)
back on without resetting the error.
There is a feed motor error.
E010- The FG signal of the feed motor does - Check the connector for any fault in
0000 not arrive for 2 sec or more even when connection. - Replace the motor
the feed motor has been turned on.
There is a drum motor error.
E012- The FG signal of the drum motor does - Check the connector for any fault in
0000 snot arrive for 2 sec or more even when connection. - Replace the motor.
the drum motor has been turned on.
The waste toner pipe is clogged. connection. - Replace the waste toner
E013-
The waste toner pipe is identified as feedscrew lock detecting switch. -
0000
being clogged for 4 sec or more. Replace the waste toner feed unit. -
E013- The waste toner pipe is clogged. - Check the connector for any fault in
0010 The power has been turned off and then connection. - Replace the waste toner
back on without resetting the error. feedscrew lock detecting switch. -
654
Replace the waste toner feed unit. -


There is a fixing motor error.
- Check the connector for
E014- The Phase lock signal of the fixing motor does
any fault in connection. -
0000 not arrive for 2 sec even when the fixing motor
Replace the motor.
has been turned on.
There is no toner in the developing assembly;
there is an error in the detection of developing
toner sensor connection; there is an error in the - Check the connector of the
detection of hopper toner sensor connection. developing toner sensor for
E020- The presence of toner is detected inside the sub any fault in connection. -
0000 hopper and, in addition, the absence of toner is Replace the developing
detected inside developing assembly for 120 sec toner sensor. - Replace the
continuously even when operation has been hopper toner sensor.
under way for the supply of toner to the
developing assembly.
E020- toner sensor connection; there is an error in the
0001 detection of hopper toner sensor connection.
Replace the sensor.
At power-on, the connection of the developing
assembly toner sensor is not detected.
E020- toner sensor connection; there is an error in the
0002 detection of hopper toner sensor connection.
Replace the sensor.
At power-on, the connection of the developing
hopper toner sensor is not detected.
There is a toner feed motor over-current
detection error, there is a toner bottle motor - Check the connector for
E025-
connection detection error. any fault in connection. -
0001
An over-current has been detected in the toner Replace the motor.
feed motor.
There is a toner feed motor over-current
detection error, there is a toner bottle motor - Check the connector for
E025-
connection detection error. any fault in connection. -
0002
An over-current has been detected in the toner Replace the motor.
bottle motor.
E025- There is a toner feed motor over-current - Check the connector for
0003 detection error, there is a toner bottle motor any fault in connection. -
655
connection detection error.

At power-on, the connection of the toner bottle Replace the motor.
motor is not detected.
The NE controller counter has malfunctioned.
E032- check for an open circuit in
An open circuit has been detected for the count
0001 the cable; then, turn the main
pulse signal.
power back on.
There is a potential control error/there is an APC
- Replace the potential
error.
E061- sensor unit. - Replace the
As a result of potential control, the drum surface
0001 laser scanner unit. - Replace
potential (VL2) of the background is 200 V or
higher (i.e., causing a solid black image).
There is a potential control error/there is an APC
error. - Replace the potential
E061- The primary charging output used at time of sensor unit. - Replace the
0002 printer output and the drum surface potential laser scanner unit. - Replace
after laser output is identified as being 200 V or the DC controller PCB.
more (i.e., causing a solid black image).
There is a BD error.
A check is made of VLOCK at intervals of 100 - Replace the laser scanner
E100-
msec while the laser is on. An error will be unit. - Replace the DC
0001
identified if it is not detected 10 times in controller PCB.
sequence.
There is a laser verify error.
E102-
The machine model ID that has been read from
0001
the laser scanner EEPROM is not correct.
There is a polygon motor error.
- Although the polygon motor has been turned
on, VLOCK is not detected at all within 76.5 sec.
- At time of a shift from full-speed to half-speed - Replace the laser scanner
E110-
control, VLOCK is not detected at all for 7.5 sec. unit. - Replace the DC
0001
- At time of half-speed control, a check is made controller PCB.
of VLOCK at intervals of 100 msec. An error will
be identified if it is not detected 10 times
continuously.
There is a controller cooling fan error.
E121- Even though the controller cooling fan has been
0001 turned on, the controller cooling fan stop signal
Replace the fan.
has been detected for 5 sec or more.
There is a gate array error.
E193- The add-on through setting of the IMGI cannot
0001 correctly be done (it is not correctly set 10
continuous times)
656

The EEPROM is faulty.
There is a mismatch between the data that - Initialize the RAM. - Replace
E196-
has been written in EEPROM and the data the EEPROM. - Replace the
1abb
that has been read. (a: chip No. 0 through 5; DC controller PCB.
bb: chip faulty address)
The ID in EEPROM that has been read and - Initialize the RAM. - Replace
E196-
the ID in ROM are compared. An error will be the EEPROM. - Replace the
2abb
identified if they do not match. (a: chip No. 0 DC controller PCB.
through 5; bb: chip faulty address)
- Check the position and
When the main power is turned on, the ID in
condition of the EEPROM. -
E196- EEPROM and the ID in ROM are compared.
Initialize the RAM. - Replace
3abb An error will be identified if they do not match.
the EEPROM. - Replace the
(a: chip No. 0 through 5; bb: chip faulty
DC controller PCB.
address)
There is an error in communication between
the DC controller PCB and the video PCB/an
error in communication of the DC controller
E197-
PCB.
0000
An error in the communication between the
DC controller PCB and the video PCB has
occurred.
There is an error in communication between
the DC controller PCB and the video PCB/an
error in communication of the DC controller
E197-
PCB.
0001
An error in the communication with the laser
driver module of the DC controller PCB has
occurred.
Error in CIS Unit (DADF)
- The error is cleared by turning off/on the
power switch. This triggers function-restricted
E225-
mode. - CIS unit suspends its functions; only
1010
CCD unit performs duplexing reading. -
Functions will be automatically restored by
replacing CIS unit.
E240- The communication between the main - Check the connector for any
0000 controller PCB and the DC controller PCB is fault in connection. - Replace
faulty. the DC controller PCB. -
657

Replace the main controller
between the main controller PCB and the CPU
PCB.
of the DC controller PCB.
E315- There is a fault in the image data. - Turn off and then back on the
0007 There is a JIBIG encode error. power.
E315- There is a fault in the image data. - Turn off and then back on the
000d There is a JBIG decode error. power.
There is a fault in the image data.
E315- CRC error detected in OpenI/F (image transfer - Replace the external
0200 from the external controller); retried but failed controller connection PCB
to restore.
- Turn off/on the power switch.
E315- There is a fault in the image data.
Replace the PCB for frequent
0300 Cubic timeout
error occurrence.
0400 Shift device A timeout
error occurrence.
0401 Shift device B timeout
error occurrence.
There is an error in the finisher internal - Check the connection
E503- communication (finisher). between the saddle stitcher
0002 There is an error in the communication controller PCB and the finisher
between the finisher and the saddle unit. controller PCB.
There is an error in the finisher internal - Check the communication
E503- communication (finisher). between the saddle stitcher
0003 There is an error in the communication controller PCB and the finisher
between the finisher and the punch unit. controller PCB.

There is a finisher backup
- Turn off the main power; check the DC controller
memory error (finisher).
E505- PCB and the finisher controller PCB for wiring;
0001 check the 24-V system fuse; then, turn the main
the data stored in the
power back on.
backup memory.
There is a finisher backup - Turn off the main power; check the DC controller
E505- memory error (finisher). PCB and the puncher controller PCB for wiring;
0002 There is an error in the then, check the 24-V system fuse; then, turn the
punch unit EEPROM data. main power back on.
E514- There is a trailing edge 1. Check the trailing edge assist home position
8001 assist motor error sensor. Is the sensor normal? 2. Check the wiring
658
(finisher).
between the finisher controller PCB and the trailing
edge assist motor. Is it normal? 3. Check the
does not go off even when
trailing edge assist mechanism. Is there a fault? 4.
the trailing edge assist
Try replacing the trailing edge assist motor. Is the
motor has rotated for a
problem corrected?
There is a trailing edge
1. Check the trailing edge assist home position
assist motor error
sensor. Is the sensor normal? 2. Check the wiring
(finisher).
between the finisher controller PCB and the trailing
edge assist motor. Is it normal? 3. Check the
8002 does not go on even when
trailing edge assist mechanism. Is there a fault? 4.
the trailing edge assist
Try replacing the trailing edge assist motor. Is the
motor has rotated for a
problem corrected?
There is a gear change
1. Check the gear change home position sensor. Is
motor error (finisher).
the sensor normal? 2. Check the wiring between
E519- the finisher controller PCB and the change motor.
0002 Is it normal? 3. Check the gear change
the gear change motor
mechanism. Is there a fault? 4. Try changing the
has rotated for a specific
gear change motor. Is the problem corrected?
period of time.
the gear change motor
period of time.
the front alignment motor
period of time.
There is a front alignment 1. Check the aligning plate home position sensor.
error. (finisher) Is it normal? 2. Check the wiring between the
The home position sensor finisher controller PCB and the aligning plate front
E530-
does not go off even when motor. Is it normal? 3. Is there any mechanical
8001
the front alignment motor obstacle in the path in which the aligning plate
has rotated for a specific moves? 4. Try replacing the aligning plate front
period of time. motor. Is the problem corrected?
E531- There is a stapling error. 1. Check the wiring between the finisher controller
0001 (finisher) PCB and the stapler. Is it normal? 2. Try replacing
659

the stapler motor has the stapler. Is the problem corrected?
rotated for a specific
period of time.
There is a stapling error.
(finisher)
The home position sensor 1. Check the wiring between the finisher controller
E531-
does not go on even when PCB and the stapler. Is it normal? 2. Try replacing
0002
the stapler motor has the stapler. Is the problem corrected?
period time.
There is a stapler shift 1. Check the stapler shift home position sensor. Is
error. (finisher) the sensor normal? 2. Check the wiring between
The home position sensor the finisher controller PCB and the stapler shift
E532-
does not go off even when motor. Is it normal? 3. Is there any mechanical
8001
the stapler shift motor has obstacle in the path of the stapler shift base? 4. Try
rotated for a specific replacing the stapler shift motor. Is the problem
period of time. corrected?
There is a stapler shift 1. Check the stapler shift home position sensor. Is
error. (finisher) the sensor normal? 2. Check the wiring between
The home position sensor the finisher controller PCB and the stapler shift
E532-
does not go on even when motor. Is it normal? 3. Is there any mechanical
8002
the stapler shift motor has obstacle in the path of the stapler shift base? 4. Try
rotated for a specific replacing the stapler shift motor. Is the problem
period of time. corrected?
There is a swing error.
1. Check the swing home position sensor. Is it
(finisher)
normal? 2. Check the wiring between the finisher
E535- controller PCB and the swing motor. Is it normal?
8001 3. Is there a fault in the swing mechanism? 4. Try
the swing motor has
replacing the swing motor. Is the problem
corrected?
period of time.
There is a swing error.
1. Check the swing home position sensor. Is it
(finisher)
normal? 2. Check the wiring between the finisher
E535- controller PCB and the swing motor. Is it normal?
8002 3. Is there a fault in the swing mechanism? 4. Try
the swing motor has
replacing the swing motor. Is the problem
corrected?
period of time.
E537- There is a rear alignment 1. Check the aligning plate rear home position
8001 error. (finisher) sensor. Is it normal? 2. Check the wiring between
The home position sensor the finisher controller PCB and the aligning plate
does not go off even when rear motor. Is it normal? 3. Is there a mechanical
660
the swing motor has obstacle in the path of the aligning plate? 4. Try
rotated for a specific replacing the aligning plate rear motor. Is the
period of time. problem corrected?

1. Check the aligning plate rear home
There is a rear alignment error. position sensor. Is it normal? 2. Check the
(finisher) wiring between the finisher controller PCB
E537- The home position sensor does and the aligning plate rear motor. Is it
8002 not go on even when the swing normal? 3. Is there a mechanical obstacle in
motor has rotated for a specific the path of the aligning plate? 4. Try
period of time. replacing the aligning plate rear motor. Is
There is an upper tray
1. Check the No. 1 tray area sensors 1
ascent/decent error. (finisher)
through 3. Are they normal? 2. Check the
- If the tray does not return to
wiring between the finisher controller PCB
home position when the tray 1
E540- and the No. 1 tray shift motor. Is it normal?
shift motor is driven for 20
8001 3. Is there a fault in the tray ascent/descent
seconds. - If the tray does not
mechanism? 4. Try replacing the No. 1 tray
move to other area when tray 1
1 paper surface sensor tray shift motor. Is
shift motor is driven for 4
seconds.
- The dangerous area is reached
before the tray 1 paper surface
sensor detects paper surface
during the paper surface
detection operation. - A
discontinuous area is detected
during tray operation
The tray 1 closing detect switch is
activated while the tray 1 is
operating.
E540- There is an upper tray 1. Check the No. 1 tray area sensors 1
8004 ascent/decent error. (finisher) through 3. Are they normal? 2. Check the
Clock signal input cannot be wiring between the finisher controller PCB
detected when the tray 1 shift and the No. 1 tray shift motor. Is it normal?
661
3. Is there a fault in the tray ascent/descent

motor has been driven for 0.2 mechanism? 4. Try replacing the No. 1 tray
second. 1 paper surface sensor tray shift motor. Is
The lock detection signal turns
OFF 150 ms after the lock
detection signal turned ON
There is an upper tray through 3. Are they normal? 2. Check the
ascent/decent error. (finisher) wiring between the finisher controller PCB
E540- The lock detection signal does and the No. 1 tray shift motor. Is it normal?
8006 not turn ON when the tray 1 shift 3. Is there a fault in the tray ascent/descent
motor has been driven for 1 mechanism? 4. Try replacing the No. 1 tray
second. 1 paper surface sensor tray shift motor. Is
The lock detection signal does
not turn OFF when the tray 1 shift
motor is at a stop.
through 3. Are the sensors normal? 2.
Check the wiring between the finisher
There is a lower tray
E542- controller PCB and the No. 2 tray shift
ascent/descent error. (finisher)
0003 motor. Is it normal? 3. Is there a fault in the
The safety switch has activated
tray ascent/descent mechanism? 4. Try
replacing the No. 2 tray shift motor. Is the
problem corrected?
There is a fault in the lower tray
ascent/descent motor clock
signal.
problem corrected?
662

There is an area error.
problem corrected?
1. Check the shutter home position sensor.
Is it normal? 2. Check the wiring between
There is a shutter unit error. the finisher controller PCB and the stack
(finisher) feeding motor and between the finisher
E584-
The shutter open sensor does not controller PCB and the shutter open/close
0002
go on. (The shutter does not clutch. Is it normal? 3. Is there a fault in the
open.) shutter mechanism? 4. Try replacing the
stack edging motor and the shutter
open/close clutch. Is the problem corrected?
1. Check the shutter home position sensor.
Is it normal? 2. Check the wiring between
There is a shutter unit error. the finisher controller PCB and the stack
(finisher) feeding motor and between the finisher
E584-
The shutter open sensor fails to controller PCB and the shutter open/close
8001
go off. (The shutter does not clutch. Is it normal? 3. Is there a fault in the
close.) shutter mechanism? 4. Try replacing the
stack edging motor and the shutter
open/close clutch. Is the problem corrected?
There is a punch motor error.
(punch unit) - Check the punch home position sensor,
E590- The punch home position sensor horizontal registration motor, and punch
8001 is not detected even when the driver PCB; thereafter, turn off and then
punch motor has been driven for back on the main power.
200 msec.
There is a punch motor error.
(punch unit) - Check the punch home position sensor,
E590- The puncher does not detect the horizontal registration motor, and punch
8002 punch home position sensor driver PCB; thereafter, turn off and then
while the motor is at rest at time back on the main power.
of punch motor initialization.

There is a punch dust sensor error. (punch unit)
E591- - Turn off and then back on
The incoming light voltage is faulty in the
presence of light.
663
There is a punch dust sensor error. (punch unit)

E591- - Turn off and then back on
absence of light.
There is a punch horizontal registration sensor
E592- error. (punch unit) - turn off and then back on
8001 The incoming light voltage is faulty in the the main power.
presence of light. (trailing edge sensor)
8002 The incoming light is faulty in the absence of light the main power.
and voltage. (trailing edge sensor)
error. (punch unit)
E592- - turn off and then back on
presence of light. (horizontal registration sensor
1)
absence of light. (horizontal registration sensor 1)
error. (punch unit)
2)
error. (punch unit)
3)
error. (punch unit)
4)
664

800A The incoming light voltage is faulty in the the main power.
There is a punch shift motor error. (punch unit)
E593- - Turn off and the back on
In the presence of light, the incoming light voltage
HP sensor does not go off.
There is a punch shift motor error. (punch unit)
E593- - Turn off and the back on

There is a saddle paper positioning error.
- Check the paper
The paper positioning plate home position
positioning plate motor
E5F0- sensor does not go off even when the paper
(M4S) and the paper
0002 positioning plate motor has been driven for 1
positioning plate home
sec. paper positioning plate motor (M4S), paper
positioning plate home position sensor (PI7S)
There is a saddle paper folding error.
- Check the paper folding
The number of detection pulses of the paper
E5F1- motor (M2S) and the paper
folding motor clock sensor is lower than a
0001 folding motor clock sensor
specific value. paper folding motor (M2S), paper
(PI4S).
folding motor clock sensor (PI4S)
There is a saddle paper folding error.
The state of the paper folding home position - Check the paper folding
E5F1- sensor does not change even when the paper motor (M2S) and the paper
0002 folding motor has been driven for 3 sec. paper folding motor clock sensor
folding motor (M2S), paper folding motor clock (PI4S).
sensor (PI4S)
There is a saddle guide error.
The guide home position sensor does not go on - Check the guide motor
E5F2-
even when the guide motor has been driven for (M3S) and the guide home
0001
0.455 sec. guide motor (M3S), guide home position sensor (PI13S).
E5F2- There is a saddle guide error. - Check the guide motor
0002 The guide home position sensor does not go off (M3S) and the guide home
665
even when the guide motor has been driven for 1

sec. guide motor (M3S), guide home position position sensor (PI13S).
sensor (PI13S)
There is a saddle alignment error.
The aligning plate home position sensor does not - Check the alignment motor
E5F3- go on even when the aligning motor has been (M5S) and the aligning plate
0001 driven for 0.5 sec. (if at time of initialization, 1.67 home position sensor
sec) alignment motor (M5S), aligning plate home (PI5S).
There is a saddle alignment error.
- Check the alignment motor
E5F3- (M5S) and the aligning plate
go off even when the aligning motor has been
0002 home position sensor
driven for 1 sec. alignment motor (M5S), aligning
(PI5S).
plate home position sensor (PI5S)
There is a saddle rear stapler error.
The stitching home position sensor does not go - Check the stitching motor
E5F4- on even when the stitching motor (rear) has been (rear, M6S) and the stitching
0001 driven in reverse for 0.5 sec or more. stitching home position sensor (rear,
motor (rear, M6S), stitching home position MS5S).
sensor (rear, MS5S)
There is a saddle rear stapler error.
E5F4- off even when the stitching motor (rear) has been (rear, M6S) and the stitching
0002 driven in normal direction for 0.5 sec or more. home position sensor (rear,
stitching motor (rear, M6S), stitching home MS5S).
position sensor (rear, MS5S)
There is a saddle front stapling error.
E5F5- on even when the stitching motor (front) has (front, M7S) and the
0001 been driven in reverse for 0.5 sec or more. stitching home position
stitching motor (front, M7S), stitching home sensor (front, MS7S).
position sensor (front, MS7S)
There is a saddle front stapling error.
E5F5- off even when the stitching motor (front) has (front, M7S) and the
0002 been driven in normal direction for 0.5 sec or stitching home position
more. stitching motor (front, M7S), stitching sensor (front, MS7S).
home position sensor (front, MS7S)
There is a saddle butting error.
The paper pushing plate home position sensor - Check the paper pushing
E5F6- does not go on even when the paper pushing plate motor (M8S) and the
8001 plate motor has been driven for 0.3 sec or more. paper pushing plate home
paper pushing plate motor (M8S), paper pushing position sensor (PI14S).
plate home position sensor (PI14S)
666

The paper pushing plate home position sensor - Check the paper pushing
E5F6- does not go off even when the paper pushing plate motor (M8S) and the
8002 plate motor has been driven for 80 msec. paper paper pushing plate home
pushing plate motor (M8S), paper pushing plate position sensor (PI14S).
home position sensor (PI14S)
- Check the paper pushing
The number of detection pulses of the paper
E5F6- plate motor (M8S) and the
pushing plate motor clock sensor is lower than a
8003 paper pushing plate motor
The paper pushing plate leading edge
- Check the paper pushing plate
position sensor does not go on even when
E5F6- motor (M8S) and the paper
the paper pushing plate has been driven for
8005 pushing plate leading edge
0.3 sec or more. paper pushing plate motor
(M8S), paper pushing plate leading edge
There is a saddle switch error.
With any of the sensor identifying its
respective cover as being closed, the inlet
cover switch is identified as being open for
1 sec from the start of initial rotation or - Check the inlet cover switch
E5F9- printing: - inlet cover sensor (PI9S) - front (MS1S), front cover switch
0001 cover open/closed sensor (PI2S) - delivery (MS2S), and the delivery cover
cover sensor (PI3S) Or, the front cover switch (MS3S).
switch (MS2S) or the delivery cover switch
(MS3S) is open. inlet cover switch (MS1S),
front cover switch (MS2S), delivery cover
switch (MS3S)
E5F9- There is a saddle switch error. - Check the front cover switch
0002 With any of the following sensors (MS2S) and the delivery cover
identifying its respective cover as being switch (MS3S).
closed, the front cover switch is identified
as being open for 1 sec or more after the
667
start of initial rotation or printing. - inlet

cover sensor (PI9S) - front cover
open/closed sensor (PI2S) - delivery cover
sensor (PI3S) - front cover switch (MS2S),
delivery cover switch (MS3S)
There is a saddle switch error.
With any of the following sensors
identifying its respective cover as being
closed, the delivery cover switch is
E5F9- identified as being open for 1 sec or more - Check the delivery cover switch
0003 from the start of initial rotation or printing: - (MS3S).
inlet cover sensor (PI9S) - front cover
open/closed sensor (PI2S) - delivery cover
sensor (PI3S) - delivery cover switch
(MS3S)
E602 error in hard disk or HDD encryption board
E604- The image memory is faulty or inadequate.
- Add memory.
0000 The memory is inadequate for the model.
The hard disk is faulty.
E609- At time of start-up, the HDD fails to reach a - Replace the hard disk. - Replace
0008 specific temperature within a specific the DC controller PCB.
period of time.
The hard disk is faulty.
E609- - Replace the hard disk. - Replace
At time of a sleep shift, the temperature is
below a specific level.
The HDD encryption key is faulty. - Check the hardware composition.
E610 (hardware composition error, initialization - Turn off and then on the main
error, ID key error, ID processing error) power.
retried reboot due to SRAM crash and the
like during the shutdown recovery job
execution
SRAM data were broken and the stored job
E611- Clear SRAM to cancel the
information cannot be read; this causes the
0000 shutdown recovery job.
repeated reboot trials to recover the power
shutdown, and thus the redundant job
transmission. This phenomenon triggers E
code.
Write the correct license and new
error in postponement Timing: when serial numbers and turn off/on the
E612
starting the host machine power switch. - Turn off and then
on the main power.
E674- There is a fault in the communication - Check the connection of the
0001 between the fax controller PCB (2-line) and cable between the fax controller
668
PCB (2-line) and the main

controller PCB. - Replace the
the main controller PCB.
ROM DIMM of the fax controller
An attempt to set fax device mode has
PCB (2-line). - Replace the fax
failed.
controller PCB (2-line). - Replace
There is a fault in IPC initialization.
E710- At time of power-on, the communications - Check the connection of the
0001 IC on the main controller PCB does not cable.
become ready within 3 sec after start-up.
There is a fault in IPC initialization.
E710- - Check the connection of the
At power-on, the machine communication
0002 cable.
IC has detected an error.
There is a fault in the IPC communication.
After power-on, the occurrence of an error
has been written 4 times in 1.5 sec to the
0001 cable
error register of the communications IC on

There is a fault in the IPC communication.
After power-on, the machine communication IC
0002 cable.
has detected an error.
- Check the connection of the
There is a sorter IPC error.
E713- cable. - Replace the finisher
An error has been detected in the sorter
0000 controller PCB. - Replace the
communication IC.
DC controller PCB.
There is a fault in the communication with the
NE controller. After correcting the fault, be sure
to reset the error.
0001 cable.
An error has occurred at time of NE controller
start-up. The NE controller that was connected
before power-off is not connected at power-on.
There is a fault in the communication with the
NE controller. After correcting the fault, be sure
to reset the error.
0002 cable.
There is an IP error while the NE controller is in
operation. The IPC may have an open circuit or
the IPC communication cannot be recovered.
E719- There is a fault in the coin vendor. After - Check the connector of the
669
correcting the fault, be sure to reset the error.

0001 An error has occurred at time of coin vendor cable.
start-up. The coin vendor was connected before
power-off, but is not connected at power-on.
There is a fault in the coin vendor. After
An IPC error has occurred while the coin vendor
E719- - Check the connector of the
is in operation. The IPC may have an open
0002 cable.
circuit, or the IPC communication cannot be
recovered. The pickup/delivery signal line has
an open circuit. An illegal connection has been
detected.
E719- (COPIER>FUNCTION>CLEAR>ERR) - Check the connector of the
0003 While a unit price is being obtained at start-up, cable.
an error has occurred in the communication with
the coin vendor.
E719- (COPIER>FUNCTION>CLEAR>ERR) - Check the connector of the
0011 An error has occurred at card reader start-up. cable.
The card reader that was connected before
power-off is not connected at power-on.
E719- - Check the connector of the
An IPC error has occurred while the card reader
0012 cable.
is in operation. The IPC may have an open
circuit, or the IPC communication cannot be
recovered.
- Execute PDL resetting. -
Turn off and then on the main
power. - Check the
E730 There is a fault in the PDL software connection of the SURF
board. - Re-install the
firmware. - Replace the main
controller PCB.
E732- Error in reader communication - Check the communication
0001 There is a communication error between the between the reader unit and
reader and main controller (DDI-S the main controller. - Check
communication error), or between the reader the power supply of the
670
reader unit. (Check to see if

initialization takes place at
start-up.) - Replace the reader
controller PCB, reader relay
and the charger unit.
PCB, or main controller PCB.
charger unit. (iR5075/5075N
only.)
- check the scanner model - in
E732- Error in reader communication service mode, select:
8888 Error in difference of scanner COPIER > OPTION > BODY
> SCANTYPE to check
cable between the DC
controller and the main
There is a fault in the printer communication. controller. - Check the power
E733-
The attempt at communication with the printer supply of the printer. (Check
0000
fails at start-up. to see if initialization takes
place at start-up.) - Replace
the DC controller PCB or the
cable between the DC
controller and the main
controller. - Check the power
E733- There is a fault in the printer communication.
supply of the printer. (Check
0001 There is a DDI-P communication error.
to see if initialization takes
place at start-up.) - Replace
the DC controller PCB or the
E740- There is a fault in the Ethernet board. - Replace the main controller
0002 The MAC address is illegal.ernet board. PCB.

- Download the language file of the correct
There is a fault in the
E744 version. - Replace the boot ROM with one of the
language file/boot ROM.
appropriate version.
E746- There is an error caused by a - Replace the UFR board with one for the model
0003 mismatch of the accessories in question.
board.
At start-up, a UFR board for
a different model has been
671
detected.
Error in controller board.
E748- Error in detection of the
- Replace the main controller PCB.
4910 controller plate differs from
the equipment
There is a DC power supply
fan error/there is an IH power
supply cooling fan error.
E804- The DC power supply fan - Check the connection of the connector. -
0000 stop signal has been Replace the fan.
detected for 5 sec or more
even when the DC power fan
is on.
E804- The IH power supply cooling - Check the connection of the connector. -
0001 fan stop signal has been Replace the fan.
even when the IH power
supply cooling fan is on.
The accessories power
E804- - Check the connection of the connector. -
supply cooling fan stop signal
0002 Replace the fan.
has been detected for 5 sec
or more even when the
accessories power supply
cooling fan is on.
There is a heat discharge fan
error/there is a feed fan error.
E805- The heat discharge fan stop - Check the connection of the connector. -
0001 signal has been detected for Replace the fan.
5 sec or more even when the
heat discharge fan is on.
There is a heat discharge fan
error/there is a feed fan error.
The feed fan stop signal has
been detected for 5 sec even
when the feed fan is on.
E808- IH power supply input error - Connect with the outlet of a correct voltage. -
0001 The IH power supply input Check the connection of the connector. -
voltages are higher than the Replace the fixing heater power supply.
672
stipulated voltages
IH power supply input error
- Connect with the outlet of a correct voltage. -
E808- The IH power supply input
Check the connection of the connector. -
0002 voltages are lower than the
Replace the fixing heater power supply.
stipulated voltages
There is a cleaner clogging
error.
Clogging of toner inside the - Remove the collecting toner from inside the
E821-
cleaner has been detected cleaner. - Replace the air filter of the heat
0001
with reference to an discharge fan.
abnormal rise in the cleaner
thermistor.
There is a primary charging
cooling fan error.
The primary charging cooling
fan stop signal has been
even when the primary
charging cooling fan is on.
- Check the connection of the connector of the
There is a shutter error.
shutter motor and the shutter HP sensor. - check
While the shutter is in
the mounting of the pin used to match the
E840- operation, the sensor signal
shutter gear phase of the fixing unit (See
0001 is not detected and, in
descriptions under "Points to Note When
addition, it is still not detected
Mounting the Fixing Roller.") - Replace the
after 3 retries.
shutter HP sensor and the shutter motor.
- Check the connection of the connector of the
There is a shutter error.
shutter motor and the shutter HP sensor. - check
The interval of ON-OFF
the mounting of the pin used to match the
E840- detection by the sensor in
shutter gear phase of the fixing unit (See
0002 response to shutter operation
descriptions under "Points to Note When
is shorter than a specific time
Mounting the Fixing Roller.") - Replace the
period.
shutter HP sensor and the shutter motor.
detection of fixing inlet guide
E841- connection. - Check the connection of the connector. -
0001 At power-on, the connection Replace the solenoid.
of the fixing inlet guide
solenoid is not detected.

673

1) Clear the error. Execute
The error history indicates
‘#4 PRINTER RESET” under
any of the following error
E000 Clear the error. ‘#7 PRINTER’ in service
codes 4 times: E001, E002,
mode to clear the error.;
E003.
then, turn back on the power.
1. Malfunction Turn off the
power; wait for 10 min, and
turn it on. Is the problem
corrected? YES: End. 2.
- The fixing film unit Fixing film unit Check the
is faulty (thermistor connector (4-pin) of the
The main thermistor detects short circuit). The thermistor for electrical
E001-
230°C/446°F or higher for 1 power supply PCB continuity: 1-2 and 3-4. Is it 0
000
sec or more. is faulty. The DC Ohm? YES: Replace the
controller PCB is fixing film unit. 3. Power
faulty. supply PCB, DC controller
PCB Try replacing the power
corrected? NO: Replace the
DC controller PCB.
turn it on. Is the problem
corrected? YES: End. 2.
- The fixing film unit Fixing film unit Check the
is faulty (thermistor connector (4-pin) of the
The sub thermistor detects short circuit). The thermistor for electrical
E001-
300°C/572°F or higher for power supply PCB continuity: 1-2 and 3-4. Is it 0
001
0.2 sec or more. is faulty. The DC Ohm? YES: Replace the
controller PCB is fixing film unit. 3. Power
faulty. supply PCB, DC controller
PCB Try replacing the power
corrected? NO: Replace the
DC controller PCB.
E002- During printing, the main - The fixing film unit 1. Malfunction Turn off the
000 thermistor detects 0°C/32°F is faulty (main power; wait for 10 min, and
or lower for 1 sec or more thermistor fault, sub turn on the power. Is the
continuously. About 10 sec thermistor fault, problem corrected? YES:
or later after power-on/start thermal fuse blow, End. 2. Wiring Is the wiring
of printing, the main fixing heater fault). from the DC controller PCB
thermistor detects less than The power supply to the fixing film unit normal?
120°C/248°F for 1 sec or PCB is faulty. The NO: Correct the wiring. 3.
674
Fixing film unit Try replacing

the fixing film unit. Is the
problem corrected? YES:
End. 4. Power supply PCB,
DC controller PCB DC controller PCB Try
more continuously.
is faulty. replacing the power supply
PCB. Is the problem
PCB.
turn on the power. Is the
After power-on/start of
- The fixing film unit End. 2. Wiring Is the wiring
printing, the reading of the
is faulty (main from the DC controller PCB
main thermistor does not
thermistor fault, sub to the fixing film unit normal?
reach the target value
thermistor fault, NO: Correct the wiring. 3.
-15°C/11°F or higher within
E002- thermal fuse blow, Fixing film unit Try replacing
75 sec. About 10 sec or
001 fixing heater fault). the fixing film unit. Is the
later after the heater is
The power supply problem corrected? YES:
supplied with power, the
PCB is faulty. The End. 4. Power supply PCB,
sub thermistor detects less
DC controller PCB DC controller PCB Try
than 75°C/167°F for 2 sec
is faulty. replacing the power supply
or more continuously.
PCB. Is the problem
PCB.
E003 During printing, the main - The fixing film unit 1. Malfunction Turn off the
thermistor detects less than is faulty (main power; wait for 10 min, and
120°C/248°F for 1 sec or thermistor fault, turn on the power. Is the
more continuously. thermal fuse blow, problem corrected? YES:
fixing heater fault). End. 2. Wiring Is the wiring
The power supply from the DC controller PCB
PCB is faulty. The to the fixing film unit normal?
DC controller PCB NO: Correct the wiring. 3.
is faulty. Fixing film unit Try replacing
the fixing film unit. Is the
End. 4. Power supply PCB,
DC controller PCB Try
replacing the power supply
PCB. Is the problem
675
PCB.
1. Wiring Is the wiring from
the DC controller PCB to the
laser scanner unit normal?
- The laser
About 1.5 sec after the NO: Correct the wiring 2.
driver/BD PCB is
scanner drive signal output, Laser scanner unit Try
faulty (laser
the BDI* signal is not replacing the laser scanner
activation failure,
detected 3 times or more for unit. Is the problem
E100 BD detection fault).
1.0 sec. While the laser is corrected? YES: End. 3. DC
The DC controller
ON, the BD signal cycle is controller PCB, Image
PCB is faulty. The
not as indicated for 0.5 or processor PCB Try replacing
image processor
more continuously. the DC controller PCB. Is the
PCB is faulty.
End. NO: Replace the image
processor PCB.
1. Laser scanner unit, DC
The scanner fails to reach
- The laser scanner controller PCB Try replacing
the target speed of rotation
motor is faulty. The the laser scanner unit. Is the
E110 10 sec after the laser
DC controller PCB problem corrected? YES:
scanner motor reaches
is faulty. End. NO: Replace the DC
constant speed state.
controller PCB.
1. Foreign matter Is there
any foreign matter that
hinders the rotation of the
heat discharge fan? YES:
Remove the foreign matter.
2. Wiring, Connection Are
the wiring and connection
- The fan is faulty.
(connectors) of the fan
While the fan is rotating, fan The DC controller
normal? NO: Correct them.
E805 lock state is detected for 10 PCB is faulty. The
3. Fan Try replacing the fan.
sec or more continuously. image processor
Is the problem corrected?
PCB is faulty.
YES: End. 4. DC controller
PCB/Image processors PCB
Try replacing the DC
End. NO: Replace the image
processor PCB.
E810 The case that the toner - The DC controller 1. High-voltage contact
bottle is detected, but not PCB is faulty. The (between machine and the
the cartridge. cartridge is faulty. developing unit) Is the high-
voltage spring used to supply
high voltage to the
developing unit soild? YES:
676
Clean it. 2. High-voltage

contact (between high-
voltage spring and DC
controller PCB; J207) Is the
connection between the
high-voltage spring and the
DC controller PCB(J207)
normal? NO: Correct the
connection. If the problem
cannot be corrected, replace
the faulty part. 3. Developing
unit, DC controller PCB
Replace the developing unit.
YES: End. NO: Replace the
DC controller PCB.
Cod Descriptio
Causes Remedy
e n
E000- The The fixing film unit is faulty. The 1. Connector Is the connector
0000 reading of main thermistor has an open circuit. of the fixing assembly
the main The fixing heater has an open connected? a. main power
thermistor circuit. The main power supply PCB supply PCB (J8) <-> relay
does not is faulty. The DC controller PCB is connector <-> heater b. DC
reach 30C faulty. To reset the error, execute controller PCB (J320) <->
1 sec after the following in service mode: relay connector <-> thermistor
the main COPIER>FUNCTION>CLEAR>ER NO: Connect the connector.
power R. 2. Fixing film unit (thermistor)
switch is Check the interval between
turned on. pin 1 and pin 2 and between
Or, it does pin 3 and pin 4 of the
not reach connectosr (4-pin) of the
70C 2 sec thermistor for electrical
thereafter continuity. Is it W (open)?
YES: The heater has an open
circuit, or the thermal switch
is open. Replace the fixing
film unit. 4. Main power
supply PCB, DC controller
PCB Press the Start key. Is
the drive voltage of the heater
supplied by the connector J8
677
of the main power supply

PCB? Main heater: between
J8-1 (FSR1) and J8-5 (FSR
COM) Sub heater: between
J8-3 (FSR2) and J8-5 (FSR
COM) YES: The heater drive
power supply is faulty.
Replace the main power
supply PCB. NO: The
thermistor control mechanism
is faulty. Replace the DC
controller PCB.
Check the interval between
pin 1 and pin 2 and between
pin 3 and pin 4 of the
connectors (4-pin) of the
thermistor for electrical
has a short circuit. Replace
the fixing film unit. If the
thermistor has a short circuit). The
The main thermistor has a short circuit,
main power supply PCB is faulty.
thermistor the indication in service mode
detects (COPIER>DISPLAY>ANALO
0000 Caution To clear the error, execute
250C or G) will be as follows from the
the following in service move:
higher start: FIXC= 250°C for the
COPIER>FUNCTION>CLEAR>ER
main thermistor; FIX-
R.
E=310°C for the sub
thermistor. 2. Main power
PCB Try replacing the main
power supply PCB. Is the
End. NO: Replace the DC
controller PCB.
E001- The main The fixing film unit is faulty (i.e., the Check the interval between
0001 thermistor thermistor has a short circuit). The pin 1 and pin 2 and between
or the sub main power supply PCB is faulty. pin 3 and pin 4 of the
thermistor The DC controller PCB is faulty. connectors (4-pin) of the
detects Caution To clear the error, execute thermistor for electrical
overheatin the following in service move: continuity. Is it 0 W (short
g COPIER>FUNCTION>CLEAR>ER circuit)? YES: The thermistor
(hardware R. has a short circuit. Replace
circuit the fixing film unit. If the
detection) thermistor has a short circuit,
678
the indication in service mode

(COPIER>DISPLAY>ANALO
G) will be as follows from the
start: FIXC= 250°C for the
controller PCB.
Check the interval between
pin 1 and pin 2 and between
pin 3 and pin 4 of the
connectors (4-pin) of the
thermistor for electrical
has a short circuit. Replace
the fixing film unit. If the
thermistor has a short circuit). The
The sub thermistor has a short circuit,
main power supply PCB is faulty.
thermistor the indication in service mode
detects (COPIER>DISPLAY>ANALO
0002 Caution To clear the error, execute
about 295C G) will be as follows from the
the following in service move:
or higher start: FIXC= 250°C for the
COPIER>FUNCTION>CLEAR>ER
R.
controller PCB.
E002- The The fixing film unit is faulty (i.e., the 1. State Turn on the power
0000 temperatur main thermistor TH1 has poor switch, and clear E002/E003.
e of the contact, or the fixing heater is Thereafter, turn off and then
fixing film is faulty). The main power supply PCB on the power switch. Does
as follows: is faulty. The DC controller PCB is the fixing heater operate?
has faulty. Caution To clear the error, NO: See “The fixing heater
exceeded execute the following in service fails to operate.” 2. Wiring Is
100C, but mode: the wiring from the DC
does not COPIER>FUNCTION>FCLEAR>ER controller PCB to the fixing
679
reach 115C
within 1
sec
thereafter.
has
exceeded
140C, but
film unit normal? NO: Correct
does not
the wiring. 3. Fixing film unit,
reach 150C
within 1
R. replacing the fixing film unit.
sec
thereafter.
has
DC controller PCB.
exceeded
160C, but
does not
reach 165C
within 1
sec
thereafter
Thereafter, turn off and then
The fixing film unit is faulty (i.e., the on the power switch. Does
main thermistor (TH1) has poor the fixing heater operate?
The main
contact or has an open circuit; or, NO: See “The fixing heater
thermistor
the fixing heater is faulty). The main fails to operate.” 2. Wiring Is
reading is
E003- power supply PCB is faulty. The DC the wiring from the DC
lower than
0000 controller PCB is faulty. Caution To controller PCB to the fixing
140C when
clear the error, execute the following film unit normal? NO: Correct
paper is
in service mode: the wiring. 3. Fixing film unit,
moved
COPIER>FUNCTION>CLEAR>ER DC controller PCB Try
DC controller PCB.
E003- Low fixing The fixing film unit is faulty (i.e., the 1. State Turn on the power
0001 temperatur main thermistor (TH1) has poor switch, and clear E002/E003.
e detection contact or has an open circuit; or, Thereafter, turn off and then
after the fixing heater is faulty). The main on the power switch. Does
standby (by power supply PCB is faulty. The DC the fixing heater operate?
sub controller PCB is faulty. Caution To NO: See “The fixing heater
thermistor) clear the error, execute the following fails to operate.” 2. Wiring Is
in service mode: the wiring from the DC
COPIER>FUNCTION>CLEAR>ER controller PCB to the fixing
680
film unit normal? NO: Correct

the wiring. 3. Fixing film unit,
DC controller PCB.
1. Wiring Are the wring and
the connectors connected
securely? DC controller PCB
An error in
(J311) <-> relay connector <-
the rotation
> fixing film sensor NO:
of the fixing
Connect the wiring and the
film is
connectors. 2. Fixing film
detected.
sensor Check the fixing film
The
rotation signal.When the
reading of
fixing motor is rotating, is the
the main
film rotation detection signal
thermistor The fixing film sensor (PS45) is
sent by the fixing film sensor
is 100C or faulty. The DC controller PCB is
to the concoctor J311 of the
higher and, faulty. Caution To clear the error,
E007- DC controller PCB? Film
in addition, execute the following in service
0000 rotation detection signal: 5V
the fixing mode:
pulse signal between J311-A9
film sensor COPIER>FUNCTION>CLEAR>ER
(FILM_ROT_D) and J311-A8
does not R
(GND); at intervals of 100
detect the
msec ON and 440 msec OFF
rotation of
NO: If the fixing film is normal,
the film for
replace the sensor. 3. Fixing
6 sec or
film unit, DC controller PCB Is
more while
there a fault in the fixing film
the fixing
edge rotation detection
motor is
mechanism? YES: Replace
driven
the fixing film unit. NO:
PCB.
E010- After the The main motor (M2) is faulty. the 1. Connector Is the connector
0000 main motor DC controller PCB is faulty. of the main motor connected?
drive signal NO: Connect the connector.
is 2. Main power supply PCB Is
generated, the drive voltage (24 V) of the
the clock main motor supplied by the
signal does main power supply PCB?
to arrive Main power supply PCB:
within 1.3 between J202-1 (24VU1-SW)
sec and J202-2 (OVU1) NO:
681
Replace the main power

supply PCB. 3. Main
controller (M2), DC controller
PCB Press the Start key. Is
the lock signal of the main
motor present at the
J318-A10 (MM_LOCK) YES:
Replace the main motor. NO:
Check the wiring; if normal,
replace the DC controller
PCB.
1. Connector Is the connector
of the fixing motor
connected? NO: Connect the
connector. 2. Main power
supply PCB Is the drive
voltage (24 V) of the fixing
motor supplied by the main
After the power supply PCB? Main
fixing motor power supply PCB: between
drive signal J202-3 (24VU1-S) and J202-4
is (OVU1) NO: Replace the
E014- generated, The fixing motor (M19) is faulty. The main power supply PCB. 3.
000 the clock DC controller PCB is faulty. Fixing motor (M19), DC
signal does controller PCB Press the Start
not arrive key. Is the lock signal of the
within 1.3 fixing motor present at the
sec connector (J312) on the DC
J312-B4 (FSRM_LOCK*) the
DC controller PCB change
from 0 to about 5 V? YES:
Replace the fixing motor. NO:
PCB.

E019- The waste toner case The waste toner case is 1. Waste toner case full
0000 is full of waste toner full. The waste toner case detection mechanism
full detection mechanism Remove the waste toner
is soiled. The waste toner case, and turn off and then
sensor is faulty. The DC on the main power switch.
682
Is 'E019' absent? YES: The

waste toner case full
detection assembly is
soiled with toner. Clean
both inside and outside of
area A of the waste toner
controller PCB is faulty. case with alcohol. Make
Caution To clear the error, sure that no dirt remains
dispose of the waste toner, inside and outside the area
and turn off and then on around the round recess.
the main power switch. 2. Waste toner full sensor,
DC Controller PCB Try
replacing the waste toner
case full sensor. Is the
controller PCB.
1. Connector Is the DA unit
Connect it securely. 2. DA
The DA unit connection The DA unit is faulty. The controller, Main controller
E032-
is disconnected (after main controller PCB is PCB Try replacing the DA
0001
connection). faulty. unit. Is the problem
PCB.
E051- At start-up, home The horizontal home 1. Connector Are the
0000 position is not detected position sensor is faulty. connectors of the
when the horizontal The horizontal registration horizontal registration
registration assembly motor is faulty. The DC home position sensor and
is moved 100 mm in controller PCB is faulty. the horizontal registration
the direction of home motor connected? a. DC
position controller PCB (J304) <->
relay connector <->
home position sensor b.
DC controller PCB (J304)
<-> relay connector <->
motor NO: Connect the
connectors. 2. Sensor lever
(damage and interference),
Sensor Is abnormal noise
heard from the horizontal
registration assembly in
683
keeping with the motor

rotation? YES: a. The
assembly is out of place
because of damage to the
sensor lever. Replace the
sensor lever. b. The
assembly malfunctions
because of the presence of
foreign matter. Remove the
foreign matter. c. The
sensor is faulty and cannot
detect home position.
Replace the sensor. 3.
Horizontal registration
motor, DC controller PCB
Is the horizontal
registration motor control
signal generated by the DC
controller PCB? J304-1/2:
24 V, J304-3/4/5/6: motor
excitation signal YES: The
motor is faulty. Replace the
motor. NO: Replace the
DC controller PCB.
E064- The presence of a The contact has poor 1. Contact Is any of the
0000 high-voltage error is connection. The wiring is contacts of the primary
communicated by the faulty. The composite charging roller, developing
composite power power supply PCB is assembly, or transfer
supply PCB (The faulty. The DC controller charging roller soiled? Or,
output for primary PCB is faulty. proce is there poor contact? YES:
charging, developing, Clean the contact, and set
or transfer has it once again. 2. Wiring Is
deviated from a the wiring between the
specific level of contacts for the following
voltage) normal: DC controller PCB
(J301), composite power
supply PCB (J136),
primary charging roller,
developing assembly,
transfer charging roller? a.
DC controller PCB (J301)
<-> composite power
supply PCB (J136) b.
684
composite power supply

PCB (J130-7) <-> primary
charging roller contact c.
PCB (J130-1) <->
developing assembly
contact d. composite power
supply PCB (FT133) <->
transfer roller contact NO:
Correct the connection. 3.
Composite power supply
PCB, DC controller PCB
Try replacing the
PCB. Is the problem
corrected? YES: Yes. NO:
PCB.
1. BD PCB Try replacing
the BD PCB. Is the
The BD signal is not The wiring is faulty (short problem corrected? YES:
detected 10 times or circuit, open circuit). The End. 2. Laser scanner unit,
E100- more within 10 msec in BD PCB is faulty. The DC controller PCB Try
0001 5 msec after the laser scanner unit is faulty. replacing the laser scanner
generation of the laser The DC controller PCB is unit. Is the problem
drive signal faulty. corrected? YES: End. NO:
PCB.
the BD PCB. Is the
The BD signal is not The wiring is faulty (short problem corrected? YES:
detected 10 times or circuit, open circuit). The End. 2. Laser scanner unit,
E100- more within 10 msec in BD PCB is faulty. The DC controller PCB Try
0001 5 msec after the laser scanner unit is faulty. replacing the laser scanner
generation of the laser The DC controller PCB is unit. Is the problem
drive signal faulty. corrected? YES: End. NO:
PCB.
E100- While the laser is ON, The wiring is faulty (short 1. BD PCB Try replacing
0002 the BD signal cycle is circuit, open circuit). The the BD PCB. Is the
outside a specific BD PCB is faulty. The problem corrected? YES:
range 20 times or more laser scanner unit is faulty. End. 2. Laser scanner unit,
continuously The DC controller PCB is DC controller PCB Try
faulty. replacing the laser scanner
unit. Is the problem
685

PCB.
the BD PCB. Is the
The wiring is faulty (short problem corrected? YES:
While the laser is ON,
circuit, open circuit). The End. 2. Laser scanner unit,
the horizontal sync
E100- BD PCB is faulty. The DC controller PCB Try
signal cycle is outside
0003 laser scanner unit is faulty. replacing the laser scanner
a specific range 20
The DC controller PCB is unit. Is the problem
times or more
faulty. corrected? YES: End. NO:
PCB.
1. Connector Are the
connector (J312) on the
DC controller PCB and the
relay connector connected
securely? NO: Connect the
connectors securely. 2.
The wiring is faulty (short Main power supply PCB
circuit, open circuit, During printing, does the
The motor ready signal
disconnection). The laser voltage between J204-1 (+)
does not arrive within
E110- scanner motor (M10) is and J204-2 (-) on the main
15 sec after the laser
0000 faulty. The main power power supply PCB change
scanner motor drive
supply PCB is faulty. The from 0 to about 24 V? NO:
signal is generated
DC controller PCB is Replace the main power
faulty. supply PCB. 3. Laser
scanner unit, DC controller
PCB Try replacing the
laser scanner unit. Is the
controller PCB.
E202- The scanner home The scanner home 1. State Does the scanner
0001 position sensor does position sensor (PS400) is operate when the power is
not go OFF when the faulty. The scanner motor turned on? NO: See 4.2.9
scanner is moved (M400) is faulty. The The No. 1 mirror base does
forward by 40 mm reader controller PCB is not operate. 2. Scanner
faulty. home position sensor
(PS400), Reader controller
PCB Move the No. 1 mirror
base by hand from home
position. Does the output of
the scanner home position
sensor change? (J405-2 on
686
the reader controller PCB

is 5 V (in HP) or 0V (away
from HP)) NO: Replace the
sensor. YES: Replace the
rear controller PCB.

1. State Does the scanner operate
when the power is turned on? NO:
See 4.2.9 The No. 1 mirror base
The scanner
does not operate. 2. Scanner home
home position The scanner home
position sensor (PS400), Reader
sensor does position sensor (PS400)
controller PCB Move the No. 1 mirror
E202- not go ON is faulty. The scanner
base by hand from home position.
0002 when the motor (M400) is faulty.
Does the output of the scanner
scanner is The reader controller
home position sensor change?
moved reverse PCB is faulty.
(J405-2 on the reader controller PCB
450 mm
is 5 V (in HP) or 0V (away from HP))
NO: Replace the sensor. YES:
Replace the rear controller PCB.
The ADF controller PCB
is faulty. The reader
1. Read sensor (S2) Try replacing
While an controller PCB is faulty.
the read sensor of the ADF. Is the
original is Caution When this code
problem corrected? YES: End. 2.
being read, the occurs, no code is
E204- ADF controller PCB, Reader
image leading indicated, but the keys
0001 controller PCB Try replacing the
edge signal are locked. The code may
ADF controller PCB. Is the problem
does not arrive be checked in service
corrected? YES: End. NO: Replace
from the ADF mode:
the reader controller PCB.
COPIER>DISPLAY>ERR
.
1. Wiring Is the wiring from the
scanning lamp to the reader
A fault is controller PCB normal? NO: Connect
detected on The inverter PCB is the connector firmly, and correct or
E220-
the inverter faulty. The reader replace the wiring. 2. Inverter PCB,
0001
PCB for the controller PCB is faulty. Reader controller PCB Try replacing
scanning lamp the lamp inverter PCB. Is the
E225- A specific level The scanning lamp is 1. Scanning lamp (LAMP1) Is the
0000 cannot be faulty. The CCD PCB is lamp ON during the initial operation
attained for the faulty. The rear controller after the main power switch is turned
687
on? NO: Replace the scanning lamp.

signal during
2. CCD unit, Reader controller PCB
CCD gain
PCB is faulty. Try replacing the CCD unit. Is the
correction at
power-on
The edge gain
correction 1. Scanning lamp (LAMP1) Is the
level is lamp ON during the initial operation
different from The scanning lamp is after the main power switch is turned
E225- the correction faulty. The CCD PCB is on? NO: Replace the scanning lamp.
0002 level for the faulty. The rear controller 2. CCD unit, Reader controller PCB
preceding PCB is faulty. Try replacing the CCD unit. Is the
sheet by a problem corrected? YES: End. NO:
specific level Replace the reader controller PCB.
or more
A fault occurs
1. Wiring Is the wiring from the min
in
controller PCB to the DC controller
communicatio
PCB normal? NO: Correct the wiring.
n between the The main controller PCB
E240- 2. DC controller PCB, Main
CPU of the is faulty. The DC
0000 controlled PCB Try replacing the DC
main controller controller PCB is faulty.
controller PCB. Is the problem
PCB and the
corrected? YES: End. NO: Replace
CPU of the DC
controller PCB
A fault occurs
in the 1. Wiring Is the wiring from the main
communicatio controller PCB to the DC controller
n between the PCB normal? NO: Correct the wiring.
The control panel CPU
E243- CPU of the 2. Control panel CPU PCB, Main
PCB is faulty. The main
0000 control panel controller PCB Try replacing the
PCB and the control panel CPU PCB. Is the
CPU of the problem corrected? YES: End. NO:
main controller Replace the main controller PCB.
PCB
E248- A difference is The EEPROM (IC403) of 1. Execute the following in service
0001 discovered the reader controller PCB mode:
between the is faulty. The reader COPIER>FUNCTION>CLEAR>CON
ID in EEPROM controller PCB is faulty. . Is the proem corrected? YES: End.
read when the After executing the service mode, be
main power sure to enter the service mode data
switch is newly. 2. EE-PROM, Reader
turned on and controller PCB Try replacing the EE-
the ID in ROM PROM. Is the problem corrected?
upon YES: End. After replacement, be
comparison sure to enter the service mode data
688
newly. NO: Replace the rear

controller PCB. After replacement,
be sure to enter the service mode
date newly.
mode:
COPIER>FUNCTION>CLEAR>CON
. Is the proem corrected? YES: End.
After executing the service mode, be
The data read sure to enter the service mode data
The EEPROM (IC403) of
does not newly. 2. EE-PROM, Reader
E248- the reader controller PCB
match the data controller PCB Try replacing the EE-
0002 is faulty. The reader
written to PROM. Is the problem corrected?
EEPROM YES: End. After replacement, be
sure to enter the service mode data
newly. NO: Replace the rear
date newly.
mode:
COPIER>FUNCTION>CLEAR>CON
A difference is . Is the proem corrected? YES: End.
discovered After executing the service mode, be
between the sure to enter the service mode data
The EEPROM (IC403) of
ID of EEPROM newly. 2. EE-PROM, Reader
E248- the reader controller PCB
and the ID of controller PCB Try replacing the EE-
0003 is faulty. The reader
ROM upon PROM. Is the problem corrected?
comparison YES: End. After replacement, be
while writing sure to enter the service mode data
data newly. NO: Replace the rear
date newly.

E261- The intervals of zero-cross The wiring is faulty 1. Connectors Are the
0000 signals deviate from the (short circuit, open connector J205 on the main
tolerance range while the circuit). The main power supply PCB and the
fixing heater is supplied power supply PCB is connector J308B on the DC
with power faulty. The DC controller PCB securely
689
connected? (zero-cross
signal: J205-7 <-> J308B-1)
NO: Connect the connectors
securely. 2. Main power
controller PCB is supply PCB, Main controller
faulty. PCB Try replacing the main
controller PCB.
1. Connector Are the
connectors (J6001/J6002)
on the CCD PCB and the
connectors (J5002/J5003)
on the reader controller
PCB connected securely?
The CCD PCB is NO: Connect the connectors
During shading, the shading faulty. The wiring is securely. 2. CCD unit Try
E302- processing does not end on faulty (short circuit, replacing the CCD unit. Is
0001 the reader controller PCB open circuit). The the problem corrected?
after 1 sec reader controller YES: End. 3. Reader
PCB is faulty. controller PCB, Main
the reader controller PCB. Is
E302- During stream reading, the The CCD PCB is 1. Connector Are the
0002 edge white addition faulty. The wiring is connectors (J6001/J6002)
processing does not end on faulty (short circuit, on the CCD PCB and the
the rear controller PCB after open circuit). The connectors (J5002/J5003)
10 sec reader controller on the reader controller
PCB is faulty PCB connected securely?
NO: Connect the connectors
securely. 2. CCD unit Try
replacing the CCD unit. Is
YES: End. 3. Reader
controller PCB, Main
the reader controller PCB. Is
690

If this error occurs during
normal copying or printing,
the job in question (image
data) is cleared when the
Any of the following is true
main power switch is turned
in the image processing by
off and then on again; i.e.,
the main controller:
The image data is the machine will be reset. If
The image data has a fault
faulty. The main this error occurs frequently,
The encoding/decoding
E315 controller PCB is however, a fault on the main
operation for image data
faulty. The HDD is controller PCB is a
has a fault The image
faulty. possibility. Further, if this
processing element of the
error occurs in a specific
main controller PCB has a
image within the MAIL BOX,
fault
damage in data may be
assumed; be sure to delete
the image from the MAIL
BOX.
When the power switch of
the host machine is turned The EEPROM is
E420- on, the back-up data from faulty. The ADF
0001 the EEPROM cannot be controller PCB is
read or the data that has faulty.
been read has a fault
The back-up data cannot be The EEPROM has a
E421- written to the EEPROM, or fault. The ADF
0001 the data that has been controller PCB has a
written has a fault fault.
While the ADF is in
standby, the communication The IPC
with its host machine is communication is
disrupted for 5 sec or more; faulty. The
E422-
or, while the ADF is in communication line
0001
operation, the has an open circuit.
communication with its host The ADF controller
machine is disrupted for 0.5 PCB is faulty.
sec or more
E500- The communication The copier harness
0000 between the copier and the is faulty.
finisher is disrupted and is (disconnected
not corrected for 5 sec or connector, open
less circuit) The finisher
controller PCB or the
copier’s DC
691
controller PCB is
faulty.
The communication
The finisher
between the finisher
E501- controller PCB is
controller PCB and the
0001 faulty. The puncher
drive PCB is faulty.
disrupted
The EEPROM is
When the main power is
E505- turned on, the checksum of
controller PCB is
0001 the finisher controller PCB
faulty. The puncher
has a fault

The EEPROM is faulty. The
When the main power is turned on,
E505- finisher controller PCB is faulty.
the checksum of the puncher
0002 The puncher driver PCB is
driverPCB has a fault
faulty.
The feed motor (M1) is faulty.
The feeding roller does not leave
E510- The setting roller home position
home position when the feed motor
0001 sensor is faulty. The finisher
is driven for 2 sec
The feed motor (M1) is faulty.
The feeding roller does not return to
E510- The setting roller home position
home position when the feed motor
0002 sensor is faulty. The finisher
is driven for 2 sec
The stack handling motor (M2)
At the start of the motor CW is faulty. The stack delivery lever
operation, the stack handling motor home position sensor (S8) is
E514- (M2) may be driven for a specific faulty, the connector is
0000 number of rotations; however, the disconnected, or an open circuit
stack delivery lever home position exits. The stack handling motor
sensor (S8) does not go ON (M2) relay harness is faulty. The
return roller is faulty
The delivery belt does not leave faulty. The delivery belt home
E514-
home position when the stack position motor (PI7) is faulty.
0001
delivery motor is driven for 3 sec The finisher controller PCB is
faulty.
E514- The delivery belt does not return to The stack delivery motor (M3) is
0002 home position when the stack faulty. The delivery belt home
delivery motor is driven for 3 sec position motor (PI7) is faulty.
692
The finisher controller PCB is

faulty.
The alignment motor (M4) is driven
The rear alignment motor (M4)
for a specific number of rotations,
is faulty. The rear aligning plate
but the aligning plate home position
home position sensor (S7) is
E530- sensor (S7) does not go ON. The
faulty. The rear alignment motor
0000 alignment motor (M4) is driven for a
relay harness is faulty. The rear
specific number of rotations, but the
aligning plate is subjected to an
aligning plate home position sensor
excess load.
(S7) does not go OFF
The alignment motor (rear; M5)
The aligning plate (rear) does not
is faulty. The aligning plate
E530- leave home position when the
home position sensor (rear; PI5)
0001 alignment motor (rear) is driven for
is faulty. The finisher controller
3 sec
PCB is faulty.
The alignment motor (rear; M5)
The aligning plate (rear) does not
E530- return to home position when the
home position sensor (rear; PI5)
0002 alignment motor (rear) is driven for
is faulty. The finisher controller
3 sec
PCB is faulty.
The stapling home position sensor
(S16) does not go off 0.5 sec after
the stapler motor is rotated CW. The stapler motor (M6) is faulty.
The stapling home position sensor The stapling home position
E531-
(S16) dos not go ON with 0.5 sec sensor (S16) is faulty. The
0000
after the stapler motor is rotated stapler harness is faulty. The
CW and, thereafter, the sensor finisher controller PCB is faulty.
does not go ON within 0.5 sec after
the motor is rotated in reverse

The stapler home position
sensor (PI19) is faulty. The
The stapler does no leave home
E531- stapler/folder motor (M7) is
position when the stapler/folder
0001 faulty. The stapler/folder clock
motor is driven for 1.5 sec
E531- The stapler does not return to The stapler home position
0002 home position when the sensor (PI19) is faulty. The
stapler/folder motor is driven for stapler/folder motor (M7) is
1.5 sec faulty. The stapler/folder clock
693

The stapler home position
The clock signal is disrupted for 1
E531- stapler/folder motor (M7) is
sec or more while the stapler/folder
0003 faulty. The stapler/folder clock
motor is driven
The stapler unit does not leave
home position when the stapler
slide motor is driven for 4.5 sec
The stapler unit does not return to
home position when the stapler
slide motor is driven for 4.5 sec
sensor (S6) does not go ON when The front alignment motor (M3)
the front alignment motor (M3) is is faulty. The front aligning plate
driven for a specific number of home position sensor (S6) is
E537-
rotations. The aligning plate home faulty. The front alignment motor
0000
position sensor (S6) does not go relay harness is faulty. The front
OFF when the front alignment aligning plate is subjected to an
motor (M3) is driven for a specific excess load.
number of rotations
The alignment motor (front; M4)
The aligning plate (front) does not
E537- leave home position when the
home position sensor (front;
0001 alignment motor (front) is driven for
PI4) is faulty. The finisher
3 sec
The alignment motor (front; M4)
The aligning plate (front) does not
E537- return to home potion when the
home position sensor (front;
0002 alignment motor (front) is driven for
PI4) is faulty. The finisher
3 sec
The paper surface sensor (PI9)
is faulty. The tray
The paper surface sensor remains
E540- sensor (PI17) is faulty. The tray
unchanged 10 sec after the tray
0001 upper limit sensor (PI15) is
ascent/ descent motor is driven
faulty. The tray ascent/descent
motor (M6) is faulty. The finisher
E540- The tray upper sensor goes ON The paper surface sensor (PI9)
694
is faulty. The tray

sensor (PI17) is faulty. The tray
0002 while the tray is moving up. upper limit sensor (PI15) is

ode Description Causes Remedy
The paper surface sensor (PI9) is
The clock for the clock sensor faulty. The tray ascent/descent motor
is disrupted for 10 sec or clock sensor (PI17) is faulty. The tray
E540-
more while the tray upper limit sensor (PI15) is faulty. The
0003
ascent/descent motor is tray ascent/descent motor (M6) is
driven faulty. The finisher controller PCB is
faulty.
The delivery motor (M1) or the finisher
The return roller does not
controller PCB is faulty. The return
reach home position when the
roller home position sensor (S3) is
E577- delivery motor (Ml) has been
faulty, the harness connector is
0000 driven as much as will move it
disconnected, or an open circuit exits.
to the return roller home
The delivery motor relay harness is
position sensor (S3)
faulty. The return roller is faulty.
The paddle home position sensor
The paddle does not leave (PI2) is faulty. The stack
E577- home position when the ascent/descent home point sensor
0001 paddle motor is driven for 2 Pixx0 is faulty. The paddle motor (M2)
sec or more is faulty. The finisher controller PCB is
faulty.
The paddle does not return to (PI2) is faulty. The stack
E577- home position when the ascent/descent home point sensor
0002 paddle motor is driven for 2 Pixx0 is faulty. The paddle motor (M2)
sec or more is faulty. The finisher controller PCB is
faulty.
The stack ascent/descent
(PI2) is faulty. The stack
guide does not leave home
E577- ascent/descent home point sensor
position when the paddle
0003 Pixx0 is faulty. The paddle motor (M2)
motor is driven for 2 sec or
is faulty. The finisher controller PCB is
more
faulty.
E577- The stack ascent/descent The paddle home position sensor
0004 guide does not return to home (PI2) is faulty. The stack
695
ascent/descent home point sensor

position when the paddle
Pixx0 is faulty. The paddle motor (M2)
motor is driven for 2 sec or
is faulty. The finisher controller PCB is
more
faulty.
The delivery tray upper limit
sensor (S13) goes ON while
the delivery tray
ascent/descent motor (M5) is
in operation.
The clock signal of the
The delivery tray ascent/descent
delivery tray ascent/descent
motor (M5) is faulty. The delivery tray
motor clock sensor (S9) is not
paper height sensor (S10) is faulty,
detected 15 times or more
the harness is disconnected, or an
within 0.8 sec while the
open circuit exits. The delivery tray
E580- delivery tray ascent/ descent
ascent/descent motor lock sensor (S9)
0000 motor (M5) is in operation.
is faulty, the connector is
disconnected, or an open circuit exits.
sensor (S10) does not go ON
The delivery tray ascent/descent
4 sec after the delivery tray
motor is subjected to an excess load.
The finisher controller PCB is faulty.
starts to move up.
sensor (S10) does not go
OFF 4 sec after the delivery
tray ascent/descent motor
(M5) starts to move down
At the start of the motor CCW The stack handling motor (M2) is
operation, the stack handling faulty. The stack delivery lever home
motor (M2) may be driven for position sensor (S8) is faulty, the
E585-
a specific number of rotations; connector is disconnected, or an open
0000
however, the stack delivery circuit exits. The stack handling motor
lever home position sensor (M2) relay harness is faulty. The
(S8) does not go ON return roller is faulty.
The puncher home position sensor
The puncher does not return
(PI1P) is faulty. The puncher motor
E590- to home position when the
(M1P) is faulty. The puncher motor
0001 puncher motor is driven for
clock sensor (PI3P) is faulty. The
250 msec
puncher driver PCB is faulty.
The clock from the puncher The puncher home position sensor
motor clock sensor is (PI1P) is faulty. The puncher motor
E590-
disrupted for 60 msec or more (M1P) is faulty. The puncher motor
0002
when the puncher motor is clock sensor (PI3P) is faulty. The
driven puncher driver PCB is faulty.
696

output automatic
adjustment, the light-
receiving voltage is 2.5 V
or less even when the
light-emitting voltage is
set to 4.4 V. In the course The horizontal
of output automatic registration sensor
E592-
adjustment, the light- is faulty. The
0001 ..
receiving voltage is 2.5 V puncher waste
. E592-
or more even when the sensor is faulty. The
0005
light-emitting voltage is puncher driver PCB
set to 0 V. In the course is faulty.
of sensor output
Horizontal registration
sensor
output automatic
adjustment, the light-
receiving voltage is 2.5 V
or less even when the
The horizontal
set to 4.4 V. In the course
registration sensor
of output automatic
is faulty. The
E592- adjustment, the light-
puncher waste
0006 receiving voltage is 2.5 V
sensor is faulty. The
or more even when the
puncher driver PCB
is faulty.
set to 0 V. In the course
of sensor output
Puncher waste full sensor
E593- The puncher not leave The horizontal
0001 home position when the registration home
puncher shift motor is position sensor
driven for 1 sec (PI2P) is faulty. The
puncher shift motor
(M2P) is faulty. The
puncher drive PCB
697
is faulty
The horizontal
registration home
The puncher does not position sensor
E593- return to home position (PI2P) is faulty. The
0002 when the puncher shift puncher shift motor
motor is driven for 1 sec (M2P) is faulty. The
puncher drive PCB
is faulty
The folding roller
home position
sensor (PI12) is
faulty. The
The folding roller does not
E5F1- leave home position when
(M7) is faulty. The
0001 the stapler/folder motor is
driven for 1.5 sec
sensor (PI14) is
controller PCB is
faulty.
The folding roller
home position
sensor (PI12) is
The folding roller does to faulty. The
return to home position stapler/folder motor
E5F1-
when the stapler/folder (M7) is faulty. The
0002
motor is driven for 3.5 sec stapler/folder clock
or more sensor (PI14) is
controller PCB is
faulty.
The folding roller
home position
sensor (PI12) is
faulty. The
The clock is disrupted for
E5F1- 1 sec or more while the
(M7) is faulty. The
0003 stapler/folder motor is
driven
sensor (PI14) is
controller PCB is
faulty.
E601- When an image is The wiring is faulty 1. Wiring Are the connection
0000 transferred between the (short circuit, open and the cable between the
698
connector J1017 on the main

connector J1551 on the HDD
circuit). The HDD is normal? YES: End. NO:
main controller PCB and faulty. The DC Correct the connection/cable.
the HDD, the main controller PCB is 2. HDD, Main controller PCB
controller PCB detects a faulty. The main Try replacing the HDD, and
fault in control information controller PCB is download the system
faulty. software. Is the problem
PCB.
1. Wiring Are the connection
and cable between the
When an image is controller PCB and the
transferred between the connector J1015 on the main
main controller PCB and controller PCB normal? NO:
E601- faulty. The DC
the DC controller PCB, Correct the connection/cable.
0001 controller PCB is
the DC controller PCB 2. DC controller PCB, Main
faulty. The main
detects a fault in the controller PCB Try replacing
controller PCB is
control information the DC controller PCB. Is the
faulty.
NO: Replace the main
controller PCB.
1. Wiring Are the connection
and the cable between
connector J1025 of the main
connector J2005 of the HDD
connector/cable. 2. System
A mounting fault of the (short circuit, open
software Try re-installing the
E602- HDD is detected when circuit). The HDD is
system software. Is the
0001 the HDD is started up faulty. The main
from the BOOT ROM controller PCB is
3. HDD, Main controller PCB
faulty.
Try replacing the HDD, and
download the system
software. Is the problem
PCB.

699

the cable between connector
J1025 of the main controller PCB
and the connector J2005 of the
HDD normal? NO: Correct the
A data read fault of connector/cable. 2. System
the HDD is detected software Try re-installing the
E602- circuit). The HDD is
when the HDD is system software. Is the problem
0002 faulty. The main
started up from the corrected? YES: End. 3. HDD,
controller PCB is
BOOT ROM Main controller PCB Try
faulty.
replacing the HDD, and
download the system software. Is
controller PCB.
E604- A fault is detected in circuit). The HDD is
0000 the image memory faulty. The main
controller PCB is
faulty.
A fault is detected in
E605- circuit). The HDD is
the battery for the
0001 faulty. The main
image memory
controller PCB is
faulty.
cable normal between the
connector J1025 on the main
controller PCB and the connector
J2005 of the HDD? NO: Correct
A mounting fault of the connection and the cable. 2.
the HDD is detected The HDD is faulty. System software Try re-installing
E606-
when the HDD is The main controller the system software. Is the
0001
started up from the PCB is faulty. problem corrected? YES: End. 3.
BOOT ROM HDD, Main controller PCB Try
replacing the HDD and
downloading the system
software. Is the problem
E674- A faulty occurs in the The wiring is faulty 1. Wiring Are the connection and
0000 communication (short circuit, open the cable between the connector
between the fax PCB circuit). The fax PCB J 1005 on the main controller
700
PCB and the connector J31 on

the FAX PCB normal? NO:
Correct the connection and the
is faulty. The main
and the main cable. 2. FAX PCB, Main
controller PCB is
controller PCB controller PCB Try replacing the
faulty.
FAX PCB. Is the problem
1. Connector Is the printer board
A fault occurs it the (accessory) connected correctly?
Any of the printer
combination between NO: Correct the connection. 2.
boards (accessories)
E677- any of the printer Printer board, Main controller
is faulty. The main
0001 boards (accessories) PCB Try replacing the printer
controller PCB is
and the main board. Is the problem corrected?
faulty.
controller PCB YES: End. NO: Replace the main
controller PCB.
When the main The DC controller power switch. Is the problem
power is turned on, PCB is faulty. The corrected? YES: End. NO: If
E710- the communication IC reader controller PCB E7100001, replace the reader
0001 (IPC) on the reader is faulty. The machine controller PCB. If E710-002,
controller PCB controller PCB is replace the DC controller PCB. If
cannot be initialized faulty. E71-0003, replace the main
controller PCB.
power is turned on, PCB is faulty. The corrected? YES: End. NO: If
E710- the communication IC reader controller PCB E7100001, replace the reader
0002 (IPC) on the DC is faulty. The machine controller PCB. If E710-002,
controller PCB.
power is trend on, the PCB is faulty. The corrected? YES: End. NO: If
E710- communication IC reader controller PCB E7100001, replace the reader
0003 (IPC) on the main is faulty. The machine controller PCB. If E710-002,
controller PCB.
E711- Data is written to the The connector has Connector, ADF controller PCB
0001 error register of the poor connection. The Is the interface cable between
communication IC ADF controller PCB is the ADF controller PCB an the
(IPC) on the reader faulty. The finisher reader controller PCB normal?
701
controller PCB is
controller PCB four faulty. The DA unit
NO: Correct the cable. YES:
times or more within PCB is faulty. The
1.5 sec card reader PCB is
faulty.

connector,
Finisher
controller PCB Is
Data is written to the interface
the error register cable between
of the the finisher
ADF controller PCB is faulty. The finisher
E711- communication IC controller PCB
controller PCB is faulty. The DA unit
0002 (IPC) on the DC and the DC
PCB is faulty. The card reader PCB is
controller PCB controller PCB
faulty.
four times or more normal? NO:
within 2 sec Correct the cable.
YES: Replace the
finisher controller
PCB.
Connector, DA
unit PCB Is the
Data is written to
interface cable
the error register
The connector has poor connection. The between the DA
of the
ADF controller PCB is faulty. The finisher unit PCB and the
controller PCB is faulty. The DA unit main controller
0003 (IPC) on the main
PCB is faulty. The card reader PCB is PCB normal?
controller PCB
faulty. NO: Correct the
four times or more
cable. YES:
within 2 sec
Replace the NE
controller PCB.
E712- The The connect has poor connection. The 1. Connector Is
0001 communication is main power supply PCB is faulty. The the interface able
not resumed 3 sec ADF controller PCB is faulty. The reader between the ADF
or more after data controller PCB is faulty. controller PCB
has been written and the reader
to the error controller PCB
register of the normal? NO:
communication IC Correct the cable.
(IPC) on the ADF 2. Main power
702
supply PCB
While the ADF is
in operation,
does the voltage
between J203-2
(+) and J203-1 (-)
on the main
power supply
PCB change from
0 to about 24 V?
NO: Replace the
main power
controller PCB
supply PCB. 3.
ADF controller
PCB, Reader
controller PCB
Try replacing the
ADF controller
PCB. Is the
problem
corrected? YES:
End. NO:
Replace the rear
controller PCB.
E712- The transmission The connect has poor connection. The 1. Connector Is
0002 bit is not enabled main power supply PCB is faulty. The the interface able
10 sec or more in ADF controller PCB is faulty. The reader between the ADF
the sync register controller PCB is faulty. controller PCB
of the and the reader
communication IC controller PCB
(IPC) on e reader normal? NO:
controller PCB Correct the cable.
2. Main power
supply PCB
While the ADF is
in operation,
does the voltage
between J203-2
(+) and J203-1 (-)
on the main
power supply
PCB change from
0 to about 24 V?
NO: Replace the
main power
supply PCB. 3.
703
ADF controller
PCB, Reader
controller PCB
Try replacing the
ADF controller
PCB. Is the
problem
corrected? YES:
End. NO:
Replace the rear
controller PCB.
E713- The The connector has poor connection. The 1. Connector Is
0000 communication option power supply PCB is faulty. The the wiring
with the finisher is finisher controller PCB is faulty. The DC between the
not resumed 3 sec controller PCB is faulty. finisher controller
or more after it is PCB and the
disrupted options power
supply PCB and
between the
options power
supply PCB and
the DC controller
PCB normal?
NO: Correct the
wiring. 2. Options
power supply
PCB Is the
voltage between
HJ701-6 (+) and
J701-7 (-) on the
options power
supply PCB
about 24 V? NO:
Replace the
options power
supply PCB. 3.
Finisher
controller PCB,
DC controller
PCB Try
replacing the
finisher controller
PCB. Is the
problem
corrected? YES:
End. NO:
704
Replace the DC
controller PCB.
1. Connector Is
the wiring
between the
pedestal
controller PCB
and the main
power supply
PCB and
between the main
power supply
PCB and the DC
controller PCB
normal? NO:
Correct the
wiring. 2. Main
The ID signal is power supply
not detected within PCB Is the
a specific period of voltage between
E716- main power supply PCB is faulty. The
time after the J206-2 (+) and
0000 pedestal controller PCB is faulty. The DC
presence of a J206-1 (-) on the
pedestal is main power
detected supply PCB
about 24 V? NO:
Replace the main
power supply
PCB. 3. Pedestal
controller PCB,
DC controller
PCB Try
replacing the
pedestal
controller PCB. Is
the problem
corrected? YES:
End. NO:
Replace the DC
controller.
E717- The The wiring is faulty (short circuit, open 1. Connector Is
0001 communication circuit). The DA unit PCB is faulty. The the connection
with the DA unit is main controller PCB is faulty. Caution To between the DA
not resumed 3 sec clear the error, execute the following in unit PCB and the
or more after it is service mode: main controller
disrupted. COPIER>FUNCTION>CLEAR>ERR. PCB secure?
705
NO: Correct the

connection. 2. DA
unit PCB, main
controller PCB
Try replacing the
DA unit PCB. Is
the problem
corrected? YES:
End. NO:
Replace the main
controller PCB.
Erroneous
communication
E719-
with card reader
0000
(serial
communication)
1. Connector Is
the Cad Reader-
C1 or the coin
vendor
connected
securely? NO:
The The wiring is faulty (short circuit, open Connect it
communication circuit). The Card Reader-C1 is faulty. securely. 2. Coin
between the Card The coin vendor is faulty. The main vendor, Main
E719-
Reader-C1 or the controller PCB is faulty. Caution To clear controller PCB
0001
coin vendor and the error, execute the following in service Try replacing the
the main controller mode: Card Reader-C1
PCB is disrupted COPIER>FUNCTION>CLEAR>ERR. or the coin
vendor. Is the
problem
corrected? YES:
End. NO:
Replace the main
controller PCB.
Erroneous
communication
E719-
with coin vender
0002
(serial
communication)

E732- A fault is detected by The connector has 1. Connector, Reader controller
706
PCB Is the connection between

the main controller
the connector J1014 on the main
PCB in the poor connection.
controller PCB and the connector
communication The reader
0001 J409 on the reader controller PCB
between reader controller PCB is
controller PCB and the faulty.
connection. YES: Replace the
main controller PCB
1. Connector, DC controller PCB
Is the connection between the
the main controller
The connector has connector J1015 on the main
PCB in the
E733- poor connection. controller PCB and the conductor
communication
0001 The DC controller J316 on the DC controlled PCB
between the DC
PCB is faulty. normal? NO: Correct the
connection. YES: Replace the DC
main controller PCB
controller PCB.
1. Connection Is the DRAM fitted
During self diagnosis The connection of to the socket securely? NO: Fit
at power-on, the the IC socket is the DRAM securely. 2. DRAM,
E737-
DRAM check finds a faulty. The main Main controller PCB Try replacing
0000
fault in the main controller PCB is the DRAM. Is the problem
controller PCB faulty. corrected? YES: End. NO:
1. Connector Is the connection
between the LAN card and the
main controller PCB normal? NO:
The LAN card is
Correct the connection. 2. LAN
E740- At power-on, the LAN faulty. The main
card, Main controller PCB Try
0001 card has a fault controller PCB is
replacing the LAN card. Is the
faulty.
PCB.
1. Connector Is the connection
between the LAN card and the
main controller PCB normal? NO:
The LAN card is
Correct the connection. 2. LAN
E740- The MAC address has faulty. The main
0002 a fault controller PCB is
faulty.
PCB.
E740- The LAN card cannot The LAN card is 1. Connector Is the connection
0003 be read faulty. The main between the LAN card and the
controller PCB is main controller PCB normal? NO:
faulty. Correct the connection. 2. LAN
707

PCB.
Each PCI slot may be disabled in
service mode to prevent the error:
BOARD>PCI1-OFF through
PCI3-OFF. 1. Board Is the
The PCI bus has connection between the relay
E741- The PCI bus has a poor connection. board and the main controller
0000 fault The main controller PCB normal? NO: Correct the
PCB is faulty. connection. 2. Relay board, Main
Controller PCB Try replacing the
relay board. Is the problem
1. Connector, Main controller
The reader controller PCB Is the connection between
PCB detects a fault in The connector has the connector J1014 on the main
E743- the communication poor connection. controller PCB and the connector
0000 between the main The main controller J409 on the reader controller PCB
controller PCB and the PCB has a fault. normal? NO: Correct the
reader controller PCB connection. YES: Replace the
The BootROM is
The BootROM on the not mounted
Downloading (system software)
main controller PCB correctly, or a fault
Check the types of the BootROM
E744- and the system occurred during
and the system software, and
0000 software are for downloading or
download system software of the
different models or are when downloading
correct type.
of different types the system
software.
E803- The 24V output from The wiring is faulty 1. Connectors Are the connectors
0000 the composite main (short circuit, open J204 on the main power supply
power supply PCB is circuit). The PCB and the connector J300 on
absent for 1 sec or composite power the DC controller PCB connected
more supply PCB is securely? NO: Connect the
faulty. The DC connectors securely. 2. Main
controller PCB is power supply PCB Is 24 V
faulty. supplied by the main power
supply PCB (J204) to the DC
controller PCB (J300)? (J204-5 <-
> J300-5: OVU3, J204-6 <->
J300-6: OVU3, J204-7 <-> J300-
708
7: 24VU3, J204-8 <-> J300-8:

24VU3) NO: Replace the main
power supply PCB. YES: Replace
matter that prevents the rotation
of the fan? YES: Remove the
foreign matter. 2. Wiring,
Connector Are the wiring and
connector of the fan normal?
The clock signal is Developing fan (FM1): DC
absent for 5 sec or controller PCB (J302B) Fixing
more after the fan fan (FM2): DC controller PCB
drive signal has been (J308B) Curl reducing fan
E805- circuit). The fan is
generated. The detail (FM4): DC controller PCB
0001 faulty. The DC
codes of the fans in (J311B) Curl reducing fan
controller PCB is
question are as (FM5): DC controller PCB
faulty.
follows: (J311B) Electrical unit fan
developing fan (FM1) (FM3): main controller PCB
(J1028) NO: Correct the wiring
and the connection. 3. Fan, DC
fan. Is the problem corrected?
controller PCB.
0002 absent for 5 sec or (short circuit, open matter that prevents the rotation
more after the fan circuit). The fan is of the fan? YES: Remove the
drive signal has been faulty. The DC foreign matter. 2. Wiring,
generated. The detail controller PCB is Connector Are the wiring and
codes of the fans in faulty. connector of the fan normal?
question are as Developing fan (FM1): DC
follows: controller PCB (J302B) Fixing
fixing fan (FM2) fan (FM2): DC controller PCB
(J308B) Curl reducing fan
(FM4): DC controller PCB
(J311B) Electrical unit fan
(FM3): main controller PCB
709

controller PCB.
The clock signal is
Developing fan (FM1): DC
absent for 5 sec or
controller PCB (J302B) Fixing
E805- generated. The detail circuit). The fan is
0003 codes of the fans in faulty. The DC
question are as controller PCB is
follows: faulty.
curl reducing fan
(FM4)
controller PCB.
0004 absent for 5 sec or (short circuit, open matter that prevents the rotation
more after the fan circuit). The fan is of the fan? YES: Remove the
drive signal has been faulty. The DC foreign matter. 2. Wiring,
generated. The detail controller PCB is Connector Are the wiring and
codes of the fans in faulty. connector of the fan normal?
question are as Developing fan (FM1): DC
follows: controller PCB (J302B) Fixing
curl reducing fan fan (FM2): DC controller PCB
(FM5) (J308B) Curl reducing fan
710
controller PCB.
The clock signal is
Developing fan (FM1): DC
absent for 5 sec or
controller PCB (J302B) Fixing
E805- generated. The detail circuit). The fan is
0005 codes of the fans in faulty. The DC
question are as controller PCB is
follows: faulty.
electrical unit fan
(FM3)
controller PCB.
1. Connector Is the wiring
between the pedestal controller
PCB and the main power supply
PCB and between the main
power supply PCB and the DC
controller PCB normal? NO:
The connector has Correct the wiring. 2. Main
poor connector. The power supply PCB Is the voltage
The motor ready
pedestal main motor is between J206-2 (+) and J206-1
signal does not arrive
faulty. The main power (-) on the main power supply
E901- within 1.3 sec after
supply PCB is faulty. PCB about 24 V? NO: Replace
0000 the pedestal main
The pedestal controller the main power supply PCB. 3.
motor drive signal is
PCB is faulty. The DC Pedestal main motor Try
generated
controller PCB is replacing the pedestal main
faulty. motor. Is the problem corrected?
YES: End. 4. Pedestal controller
PCB, DC controller PCB Try
replacing the pedestal controller
controller PCB.
711
Canon iRC3080i Trouble Error Codes List

Abnormality high temperature
error of the fixing unit
Replace the fixing unit, Replace the main
E001- power supply PCB, Replace the DC controller
0000 PCB To recover from the error: In service
temperature detected by the
mode COPIER>FUNCTION> CLEAR>ERR
main thermistor is abnormally
high (above 260 deg C) for 500
ms continuously.
sub thermistor (software).
temperature detected by the sub
continuously.
sub thermistor (hardware).
Hardware detects that the
temperature detected by the
contact type thermistor is
abnormally high (above 230 deg
C).
Error in the low temperature of
Check the connection of the main
the fixing unit
thermistor/thermal switch. Check open circuit
Detects the temperature
of heater. Replace the cover switch. Replace
E003- detected by the main thermistor
the fixing unit. Replace the main power
0000 is abnormally low (below 120
supply PCB. Replace the DC controller PCB.
deg C) for 1 sec continuously
Clear the error in service mode: COPIER >
after passing 20 sec from turning
ON the fixing heater.
E003- Error in the low temperature of Check on connection of the sub
0001 the fixing unit thermistor/thermo switch, Replace the fixing
Detects the temperature unit, Check on a break in the heater, Replace
detected by the sub thermistor is the cover switch, Replace the main power
abnormally low (below 70 deg C) supply PCB, Replace the DC controller PCB
for 1 sec continuously while To recover from the error: In service mode
712
adjusting print temperature. COPIER>FUNCTION>CLEAR >ERR

Error in the low temperature of
the fixing unit
Thermistor is not connected - Confirm the cable connection - Replace the
E004- During walm-up rotation, the cable exchange, and established - Replace
0000 thermistor connection signal the fixing unit - Replace the DC controller
(FUSER CNCTX) is open. PCB.
Error in pressure/release of
fixing film unit
In case that the output of fixing Check the pressure/release mechanism.
E009-
automatic pressure phase Check the connection of the connector.
0001
sensor is not changed although Replace the motor.
rotating/reversing the fixing
motor
E012- Lock of the motor fails to be Check on connection of the connector,
0000 detected 3 sec or more after the Replace the motor
E013-
Detects the fault in the waste Replace the waste toner motor.
0001
toner motor
E013- Indicates that the waste toner Replace the waste toner motor. Replace the
0002 motor does not rotate due to the DC controller PCB.
open circuit.
Error in the
registration/multifeeder motor
Indicates that the signal
E015- indicates the motor rotates with Check on connection of the connector,
0000 the target speed is not sent to Replace the motor
the port after passing more than
3 sec from the startup of the
motor.
E020- mounting of the developing assembly. Check
0010 the ATR sensor open circuit. Replace the
ATR sensor.
ATR.
713

ATR sensor.
minimum when initializing
Magenta ATR.
ATR sensor.
ATR.

Clean the ATR sensor window.
fault: ATR error)
Check the mounting of the
E020- Indicates that the patch level is higher
developing assembly. Check the
0013 than the upper limit of the target
ATR sensor open circuit. Replace the
although setting it as the minimum when
ATR sensor.
initializing Black ATR.
fault: ATR error)
E020- Indicates that the patch level is lower
0020 than the lower limit of the target
although setting it as the maximum
ATR sensor.
when initializing Yellow ATR.
fault: ATR error)
ATR sensor.
when initializing Magenta ATR.
fault: ATR error)
ATR sensor.
when initializing Magenta ATR.
E020- Error in the developing assembly (toner Clean the ATR sensor window.
0022 fault: ATR error) Check the mounting of the
714
Indicates that the patch level is lower

than the lower limit of the target
ATR sensor.
when initializing Cyan ATR.
fault: ATR error)
ATR sensor.
when initializing Black ATR.
Error in the developing assembly (toner Check the toner leakage from the
E020- fault: ATR error) toner buffer block within the
0100 Measured density value of patch for developing assembly. Replace the
Yellow is higher than the upper limit. patch image reading sensor.
Magenta is higher than the upper limit. patch image reading sensor.
Cyan is higher than the upper limit. patch image reading sensor.
Black is higher than the upper limit. patch image reading sensor.
Yellow is lower than the lower limit. patch image reading sensor.
Magenta is lower than the lower limit. patch image reading sensor.
Cyan is lower than the lower limit. patch image reading sensor.
Black is lower than the lower limit. patch image reading sensor.
715
Developing motor error Check on connection of the

Indicates that the signal indicates the developing motor and the DC
E021-
motor rotates with the target speed is controller PCB, Replace the DC
0000
not sent to the port after passing more controller PCB, Replace the
than 3 sec from the startup of the motor. developing motor

Check on connection of the toner motor and the DC
controller PCB, Replace the DC controller PCB,
Replace the toner motor
toner supply
toner supply
toner supply
Error in the toner motor Check on connection of the toner motor and the DC
E025-
Error of Bk developing controller PCB, Replace the DC controller PCB,
0003
assembly toner supply Replace the toner motor
The counter of the NE
controller fails to
E032- operate.
Check on a break in the cable
0001 A break in the count
pulse signal is
detected.
E045- OHP sensor error Replace the OHP sensor
716
The sampling data

measured during initial
level.
Check on the primary transfer roller spring, Clean the
High voltage-related
position where the primary transfer roller contacts,
error (Primary transfer)
Replace the primary transfer roller, Replace the drum
E067- The first detected
unit Check a value of COPIER> DISPLAY> MISC>
0101 current of primary
DRM-LIFE, and replace the drum unit if the value is
transfer ATVC is the
near 100 because the drum may have reached its life
threshold or more.
expectancy.
Check on the primary transfer roller spring, Clean the
High voltage-related
position where the primary transfer roller contacts,
error (Primary transfer)
Replace the primary transfer roller, Replace the drum
E067- The two detected
unit Check a value of COPIER> DISPLAY> MISC>
0102 currents of primary
DRM-LIFE, and replace the drum unit if the value is
transfer ATVC are both
near 100 because the drum may have reached its life
the threshold or less.
expectancy.

Error in polygon motorSpeed lock of the
Check on connection between the
FG speed control fails to be executed 5
E110- laser scanner unit and the DC
sec after the polygon motor starts to
0001 controller PCB, Check on 24V line
operate (Does not reach the specified
fuse, Replace the laser scanner unit.
speed).
717

E193-
Error in initialization of image ASIC of Replace DC controller PCB
0001
DC controller PCB (IMG)
E202- The HP sensor fails to be ON after the connector, Replace the scanner HP
0001 CIS unit moves backward for a specific sensor, Replace the scanner motor,
distance or more. Replace the reader controller PCB
E202- The HP sensor fails to be OFF after the connector, Replace the scanner HP
0002 CIS unit moves forward for a specific sensor, Replace the scanner motor,
distance or more. Replace the reader controller PCB
connector, Replace the document
lamp (xenon tube), Replace the CIS,
Replace the inverter PCB, Replace
the reader controller PCB.
supply
supply
supply
supply
E240- Error in communication of controller controller PCB (sub SJ-A/ PDRM-EF-
0000 Error in communication data. A), or replace it. Replace the main
controller PCB (main).
Check connector, check connection
There is no response when 3 sec
E240- of sub PCB in the controller box,
passed since the main controller had
0001 check / replace DC controller PCB /
sent the pickup request to DC controller
main controller PCB
during printing.
There is no response when 4 sec
passed since the main controller had
sent the request for image output to DC
main controller PCB
controller during printing.
718

The engine is activated when jam
occurs.
main controller PCB
When 90 seconds pass as the pre-
rotation end waiting
main controller PCB
When 90 seconds pass as the Dhalf
beginning waiting
main controller PCB

Communication between the
E243- Check on connection between the main
main controller and the
0000 controller PCB and the control panel unit
control panel unit is
abnormal.
controller PCB
E244- Check the connection of the flexible cable,
0000 replace the DC controller PCB
pc.))
controller PCB
E244- Check the connection of the flexible cable,
0001 replace the DC controller PCB
pc.))
Backup memory error
E248- Check on connection of the SRAM PCB,
Check error of the SRAM
0000 Replace the SRAM PCB
PCB (at start up)
Backup memory error
E248-
0001
error at power-on
Backup memory error
E248-
0002
writing error
719
Backup memory error

0003 reading error after check
error writing
Disconnect and connect the main controller PCB
(sub SJ-A/ PDRM-EF-A/R-A), or replace it.
0000 main controller PCB occurs
Replace the main controller PCB (main).
at start-up.
connection between the ADF controller PCB and
E400- Feeder communication error
the main controller PCB (sub), Replace the ADF
0001 Checksum error
controller PCB, Replace the main controller PCB
(sub
(sub
(sub
Error in different feeder
E490- model
Connect an appropriate feeder
0001 Feeder for other model is
detected.
Finisher internal
Check on connection between the saddle
communication error
E503- stitcher controller PCB and the finisher controller
Communication error
0002 PCB, Replace the finisher controller PCB,
between the finisher and the
Replace the saddle stitcher controller PCB
saddle unit

E503- Finisher internal communication Check on connection between the saddle
0003 error stitcher controller PCB and the finisher
Communication error between the controller PCB, Replace the finisher
720
controller PCB, Replace the saddle stitcher

finisher and the puncher unit
controller PCB
Check on connection between the DC
E505- controller PCB and the finisher controller
Data stored in the backup
memory is abnormal.
Replace the DC controller PCB
E505- controller PCB and the finisher controller
EEPROM data
Replace the puncher controller PCB
E505-
Finisher controller EEPROM Replace the finisher controller PCB
0003
writing error
E505-
Finisher controller EEPROM Replace the finisher controller PCB
0004
writing timeout error
Replace to the supported pickup option
E508- At start-up, when the
(side paper deck), delivery option (finisher)
0001 pickup/delivery option for different
for this model.
model is detected.
Check on a drive of the stack retaining
E514- roller, Replace the return belt U-turn HP
The HP sensor fails to be ON
8001 sensor (SR5) , Replace the stack delivery
within 1500ms after the return
motor (M2)
belt starts to move to its HP.
8001 The HP sensor fails to be OFF Replace the end assist motor (M39)
after the end assist motor rotates
motor error Finisher-Z1 Check on a drive of the stack retaining
E514- The HP sensor fails to be OFF roller, Replace the return belt U-turn HP
8002 within 1500ms after the return sensor (SR5) , Replace the stack delivery
belt starts to move to the belt motor (M2)
contact position.
8002 The HP sensor fails to be ON Replace the end assist motor (M39)
721
Gear change motor error

Finisher-Y1, Saddle Finisher-Y2
Gear change motor error
Finisher-Y1, Saddle Finisher-Y2
The HP sensor fails to be ON Replace the rear adjuster plate HP sensor
E530-
within 2000ms after the rear (SR4) , Replace the rear adjuster plate
8001
adjuster plate starts to move to its motor (M4)
HP.
E530-
The HP sensor fails to be OFF (PI36) , Replace the front adjuster plate
8001
after the front jog motor rotates motor (M33)
The HP sensor fails to be OFF Replace the rear adjuster plate HP sensor
E530-
within 1000ms after the rear (SR4) , Replace the rear adjuster plate
8002
adjuster plate starts to move from motor (M4)
its HP.

Saddle Finisher-Y2 Replace the front adjuster plate HP
E530-
The HP sensor fails to be ON after sensor (PI36) , Replace the front
8002
the front job motor rotates for a adjuster plate motor (M33)
E531- Replace the stapling HP sensor
8001 (SR18) , Replace the staple motor (M9)
drive in the reverse direction to
recover from a staple jam.
Finisher-Y2
the staple motor rotates for a specific
period of time.
722

E531- The HP sensor fails to be OFF within Replace the stapling HP sensor
8002 500ms after the staple motor starts to (SR18) , Replace the staple motor (M9)
drive.
Staple error
E531- The HP sensor fails to be ON after Replace the staple HP sensor (PI50) ,
8002 the staple motor rotates for a specific Replace the staple motor (M41)
period of time.
Replace the stapler slide HP sensor
E532- The HP sensor fails to be ON within
(SR6) , Replace the stapler slide motor
8001 11000ms after the staple unit starts
(M8)
to move to the stapling HP.
Saddle Finisher-Y2 Replace the stapler shift HP sensor
E532-
The HP sensor fails to be OFF after (PI50) , Replace the stapler shift motor
8001
the staple shift motor rotates for a (M35)
Replace the stapler slide HP sensor
E532- The HP sensor fails to be OFF within
(SR6) , Replace the stapler slide motor
8002 1000ms after the staple unit starts to
(M8)
move from its HP.
Replace the stapler shift HP sensor
E532- The HP sensor fails to be ON after
(PI50) , Replace the stapler shift motor
8002 the stapler shift motor rotates for a
(M35)
E535- The HP sensor fails to be ON within motor swing mechanism, Replace the
8001 2000ms after the swing arm starts to swing cam HP sensor (SR7) , Replace
move to its HP. the swing cam motor (M5)
Swing error Finisher-Y1, Saddle
Finisher-Y2
E535- Replace the swing HP sensor (PI35) ,
the swing motor rotates for a specific
period of time.
E535- The HP sensor fails to be OFF within motor swing mechanism, Replace the
8002 1000ms after the swing arm starts to swing cam HP sensor (SR7) , Replace
move from its HP the swing cam motor (M5)
Swing error
E535- The HP sensor fails to be ON after Replace the swing HP sensor (PI35) ,
8002 the swing motor rotates for a specific Replace the swing motor (M36)
period of time.
723
Front alignment error Finisher-Z1 Replace the front adjuster plate HP

E537- The HP sensor fails to be ON within sensor (SR3) , Replace the front
8001 2000ms after the front adjuster plate adjuster plate motor (M3) , Replace the
starts to move to its HP. adjuster plate drive belt
Saddle Finisher-Y2 Replace the rear adjuster plate HP
E537-
The HP sensor fails to be OFF after sensor (PI37) , Replace the rear
8001
the swing motor rotates for a specific adjuster plate motor (M34)
period of time.

Front alignment error Finisher-
Z1 Replace the front adjuster plate HP sensor
E537- The HP sensor fails to be OFF (SR3) , Replace the front adjuster plate
8002 within 1000ms after the front motor (M3) , Replace the adjuster plate drive
adjuster plate starts to move belt
from its HP.
Rear alignment error Finisher-
Y1, Saddle Finisher-Y2 Replace the rear adjuster plate HP sensor
E537-
The HP sensor fails to be ON (PI37) , Replace the rear adjuster plate
8002
after the swing motor rotates for motor (M34)
Upper tray up/down error
Replace the shift motor (M37) of the tray 1,
E540- Finisher-Y1, Saddle Finisher-Y2
Replace the shift area sensor PCB of the
8001 The upper tray up/down motor
tray 1
clock is abnormal.
Replace the stack tray top paper sensor
Stack tray up/down error (SR9) , Replace the stack tray bottom paper
E540- Finisher-Z1 sensor (SR10) , Replace the stack tray upper
8002 Paper surface detection fails to limit sensor (SR13) , Replace the stack tray
end within 1000ms. lower limit sensor (SR12) , Replace the stack
tray shift motor (M7)
Upper tray up/down error Replace the shift motor (M37) of the tray 1,
E540-
Finisher-Y1, Saddle Finisher-Y2 Replace the shift area sensor PCB of the
8002
Area is abnormal. tray 1
Stack tray up/down error
(SR9) , Replace the stack tray bottom paper
Finisher-Z1
E540- sensor (SR10) , Replace the stack tray upper
Encoder lock within 200ms fails
8003 limit sensor (SR13) , Replace the stack tray
to reach 10pulse during paper
lower limit sensor (SR12) , Replace the stack
surface detection.
E540- Upper tray up/down error Replace the shift motor (M37) of the tray 1,
724
Finisher-Y1, Saddle Finisher-Y2 Replace the shift area sensor PCB of the
8003
The safety switch is activated. tray 1
Stack tray up/down error
Finisher-Z1
(SR9) , Replace the stack tray bottom paper
Outputs of the top paper sensor,
E540- sensor (SR10) , Replace the stack tray upper
bottom paper sensor, tray upper
8004 limit sensor (SR13) , Replace the stack tray
limit sensor, and tray lower limit
lower limit sensor (SR12) , Replace the stack
sensor have abnormality during
Lower tray up/down error
Replace the shift motor (M38) of the tray 2,
E542- Finisher-Z1
Replace the shift area sensor PCB of the
8001 The lower tray up/down motor
tray 2
clock is abnormal.
Lower tray up/down error Replace the shift motor (M38) of the tray 2,
E542-
Finisher-Z1 Replace the shift area sensor PCB of the
8002
Area is abnormal. tray 2
Lower tray up/down error Replace the shift motor (M38) of the tray 2,
E542-
Finisher-Z1 Replace the shift area sensor PCB of the
8003
The safety switch is activated. tray 2
E577- Replace the paddle HP sensor (SR8) ,
8001 Replace the paddle motor (M6)
retaining paddle starts to move
to its HP.
E577- Replace the paddle HP sensor (SR8) ,
8002 Replace the paddle motor (M6)
retaining paddle starts to move
from its HP.
Replace the stack ejection motor (M32) ,
Saddle Finisher-Y2
E584- Replace the shutter open/close clutch
The shutter open sensor fails to
8001 (CL31), Replace the shutter HP sensor
be OFF (The shutter cannot be
(PI45)
closed).
Replace the stack ejection motor (M32) ,
Saddle Finisher-Y2
E584- Replace the shutter open/close clutch
The shutter open sensor fails to
8002 (CL31), Replace the shutter HP sensor
be ON (The shutter cannot be
(PI45)
opened).

725
Puncher motor error Puncher Unit Replace the puncher HP

E590-
The puncher HP sensor fails to be detected sensor, Replace the puncher
8001
after the puncher motor is driven for 200ms. motor
Replace the puncher HP
E590- The puncher fails to detect the puncher HP
sensor, Replace the puncher
8002 sensor after the puncher motor stops during
motor
initial operation.
Light receiving voltage at the time of light
8001 sensor
8002 sensor
E592-
Light receiving voltage at the time of light Replace the end sensor
8001
E592-
8002
8003 sensor 1
8004 sensor 1
8005 sensor 2
8006 sensor 2
8007 sensor 3
8008 sensor 3
8009 sensor 4
E592- Puncher side registration sensor error Replace the side registration
726

800A sensor 4
Replace the HP sensor,
E593- Puncher shift motor error
Replace the puncher shift
8001 The HP sensor fails to be OFF.
motor

E593- Puncher shift motor error Replace the HP sensor, Replace
8002 The HP sensor fails to be ON. the puncher shift motor
E5F0- The paper positioning plate HP sensor
8001 fails to be ON after the paper positioning
plate motor is driven for 1.33 sec.
The paper positioning plate HP sensor Replace the paper positioning plate
E5F0-
fails to be OFF after the paper motor (M4S), Replace the paper
8002
positioning plate motor is driven for 1 positioning plate HP sensor (PI7S)
sec.
Replace the paper folder motor
E5F1- The number of detection pulses for the
(M2S), Replace the paper folder
8001 paper folder motor clock sensor is below
motor clock sensor (PI4S)
the specific level.
Replace the paper folder motor
E5F1- The paper folder HP sensor fails to
(M2S), Replace the paper folder
8002 change after the paper folder motor is
motor clock sensor (PI4S)
driven for 3 sec.
Saddle guide error Replace the guide motor (M3S),
E5F2-
The guide HP sensor fails to be ON after Replace the guide HP sensor
8001
the guide motor is driven for 0.455 sec. (PI13S)
Saddle guide error Replace the guide motor (M3S),
E5F2-
The HP sensor fails to be OFF after the Replace the guide HP sensor
8002
guide motor is driven for 1 sec. (PI13S)
Replace the jog motor (M5S),
E5F3- The adjuster plate HP sensor fails to be
Replace the adjuster plate HP
8001 ON after the jog motor is driven for 0.5
sensor (PI5S)
sec. (for 1.67 sec. during initial operation)
Replace the jog motor (M5S),
E5F3- The adjuster plate HP sensor fails to be
Replace the adjuster plate HP
8002 OFF after the jog motor is driven for 1
sensor (PI5S)
sec.
E5F4- Saddle rear side staple error Replace the stitcher motor (rear,
727
The stitching HP sensor fails to be ON

after the stitcher motor (rear) rotates in M6S), Replace the stitching HP
8001
the adverse direction for 0.5 sec. or sensor (rear, MS5S)
more.
Replace the stitcher motor (rear,
E5F4- The stitching HP sensor fails to be OFF
M6S), Replace the stitching HP
8002 after the stitcher motor (rear) rotates for
sensor (rear, MS5S)
0.5 sec. or more.
The stitching HP sensor fails to be ON Replace the stitcher motor (front,
E5F5-
after the stitcher motor (front) rotates in M7S), Replace the stitching HP
8001
the adverse direction for 0.5 sec. or sensor (front, MS7S)
more.
Replace the stitcher motor (front,
E5F5- The stitching HP sensor fails to be OFF
M7S), Replace the stitching HP
8002 after the stitcher motor (front) rotates for
sensor (front, MS7S)
0.5 sec. or more.
E5F6- The paper pressure plate HP sensor fails
8001 to be ON after the paper pressure plate
motor is driven for 0.3 sec. or more.
E5F6- The paper pressure plate HP sensor fails
8002 to be OFF after the paper pressure plate
motor is driven for 80ms or more.

Replace the paper
E5F6- The number of detection pulses for the paper (M8S), Replace the
8003 pressure plate motor clock sensor is below the paper pressure plate
specific level. motor clock sensor
(PI1S)
Replace the paper
E5F6- The paper pressure plate leading edge sensor fails (M8S), Replace the
8004 to be OFF after the paper pressure plate motor is paper pressure plate
driven for 80ms or more. leading edge sensor
(PI15S)
E5F6- Saddle paper push-on error Replace the paper
8005 The paper pressure plate leading edge sensor fails pressure plate motor
to be ON after the paper pressure plate motor is (M8S), Replace the
728
paper pressure plate

driven for 0.3 sec. or more. leading edge sensor
(PI15S)
Disconnect and then
E5F8- connect the guide HP
Disconnection of the guide HP sensor connector is
8001 sensor (PI13S)
detected.
connector
Disconnect and then
Disconnection of the paper pressure plate HP
sensor connector is detected.
(PI14S) connector
Disconnect and then
E5F8-
Disconnection of the paper pressure plate leading pressure plate leading
8003
edge sensor connector is detected. edge sensor (PI15S)
connector
Saddle switch error
Open of the inlet cover is detected for 1 sec. or more Replace the inlet cover
after the host machine starts initial rotation/printing switch (MS1S), Replace
E5F9- while the following sensors detect their covers the front cover switch
8001 closed. - Inlet cover sensor (PI9S) - Front cover (MS2S), Replace the
open/close sensor (PI2S) - Delivery cover sensor delivery cover switch
(PI3S) Or, the front cover switch (MS2S) or the (MS3S)
delivery cover switch (MS3S) is open.
Saddle switch error
Open of the front cover switch is detected for 1 sec.
Replace the front cover
or more after the host machine starts initial
E5F9- switch (MS2S), Replace
rotation/printing while the following sensors detect
8002 the delivery cover switch
their covers closed. - Inlet cover sensor (PI9S) -
(MS3S)
Front cover open/close sensor (PI2S) - Delivery
cover sensor (PI3S)
Saddle switch error
Open of the delivery cover switch is detected for 1
sec. or more after the host machine starts initial
rotation/printing while the following sensors detect
their covers closed. - Inlet cover sensor (PI9S) -
Front cover open/close sensor (PI2S) - Delivery
(MS3S)
cover sensor (PI3S) - Delivery cover switch (MS3S)
Abnormality of image memory
E601-
Communication error of the image memory Replace the SDRAM
0000
(SDRAM)
E604- The image memory (SDRAM) is faulty/insufficient Add on the SDRAM
729
Memory capacity required for a model fails to be

0000
recognized.
Add on the SDRAM
The image memory of larger than 1.5GB is installed
0002 or less.
(at activation)
Add on the SDRAM

Add on the SDRAM
(768MB is required)
Add on the SDRAM
Add on the SDRAM
hard disk
E609- At start-up, temperature of the
Replace the HDD
0008 HDD fails to reach the specific
time.
hard disk
E609- During recovery from sleep
Replace the HDD
0009 mode, temperature of the HDD is
below the specific level within the
Failure in the hard disk
E610
cryptographic key
E611- Error in repeat of reboot due to Clear SRAM to delete the shutdown
0000 fault of SRAM, etc. assurance job.
SRAM information is broken, job
information stored in SRAM
730
cannot be read and reboot is

repeated at recovery from power-
off
Check on connection between the FAX
board and the main controller PCB, Replace
E674 FAX board communication error
the FAX board, Replace the main controller
PCB
Check on connection of the cable, Re-install
the external controller system. Connect an
Abnormality of the external appropriate controller, Re-install the external
E677
controller controller system. Check on connection of
the cable, Re-install the external controller
system
E710- IPC initialization error Check the connection of cable, Replace the
0000 Error in initialization of IPC chip DC controller PCB
E710-
The status fails to be ready within Check on connection of the cable
0001
3 sec after the IPC chip starts up.
Check on connection of the cable, Replace
E711- Error is set to the error register of
the ADF controller PCB, Replace the reader
0001 the IPC chip 4 times or more
controller PCB
within 1.5 sec
Check on connection of the cable, Replace
E713- the finisher and the printer
the finisher controller PCB, Replace the DC
0000 Communication between the
controller PCB
finisher and the copier stops.
Error in communication to
cassette pedestal, 2 / 3 delivery
E716- Check cable connection, replace pedestal
unit
0000 PCB, replace DC controller PCB
Error in data communication with
cassette pedestal
Error in communication to
cassette pedestal, 2 / 3 delivery Check cable connection, replace 2 / 3
E716-
unit delivery unit PCB, replace DC controller
0001
Error in data communication with PCB
2 / 3 delivery unit

E717- Communication error with Check on connection of the cable To recover
0001 the NE controller from the error: In service mode
The NE controller connected COPIER>FUNCTION>CLEAR >ERR
731
before the power is turned

off fails to be recognized at
power-on.
the NE controller Check on connection of the cable To recover
E717-
A break in the IPC, IPC from the error: In service mode
0002
communication fails to COPIER>FUNCTION>CLEAR >ERR
recover
Check on connection of the cable To recover
E719 from the error: In service mode
the coin vender/card reader
COPIER>FUNCTION>CLEAR >ERR
Reset PDL, Turn OFF and back ON the main
E730 PDL error
power
Check on connection of the UFR PCB , Replace
E731 UFR PCB error
the UFR PCB, Replace the main controller PCB
Check on connection between the reader
controller PCB and the main controller PCB,
Check on the reader power supply
E732- COPIER > OPTION > BODY > SCAN TYPE,
8888 then make the scan type setting as below. 0 for
model is detected.
CIS model reader 1 for CCD model reader
Main power OFF/ON
(not error).
Printer communication error Check on connection between the DC controller
E733-
The printer fails to be PCB and the main controller PCB, Check on the
0000
detected at start-up. printer power supply
Printer communication error Check on connection between the DC controller
E733-
Abnormality of the Ethernet PCB and the main controller PCB, Check on the
0001
board printer power supply
E740
(Reader side detection)
Disconnect and then connect the reader
The reader controller PCB
E743- communication cable connector, Replace the
detects communication error
0000 reader controller PCB, Replace the main
between the main controller
controller PCB
PCB and the reader
controller PCB.
E744 Language file/BootROM Upgrade the version of the Language file
732
error
Check on connection of the token ring board,
E745 Token ring board error
Replace the token ring board

Turn the main power off and turn it back
Main controller PCB error (Image
on. Disconnect and connect the main
E747 processing ASIC or memory
controller PCB Replace the main
controller PCB (Main).
Disconnect and then connect the main
controller PCB (Sub SJA/ PDRM-EF-
A/RO-A), Clean the terminal, Replace
Main controller PCB error (Image the main controller PCB (Sub SJ-
E748 processing ASIC or memory A/PDRM-EF-A/RO-A), Disconnect and
control/communication control ASIC) then connect the open interface PCB,
Clean the terminal, Replace the open
interface PCB, Replace the main
Turn OFF and back ON the main power
Restart in accordance with a change
E749 to recover. Recovered by turning the
of the product configuration
main power OFF / ON
E804- Check the connection of power supply
0000 cooling fan, replace it
detected
E804- Check the connection of power supply
Stop of power supply cooling fan 2
0001 cooling fan 2, replace it
was detected
E804- Check on connection of the controller
0004 fan, Replace the controller fan
Fan error
E805- continuously while the exhaust fan Check on connection of the exhaust fan
0001 (front) is driven. Disconnection of the (front), Replace the exhaust fan (front)
E805- Fan error Check on connection of the exhaust fan
0002 Lock fails to be detected for 5sec (rear), Replace the exhaust fan (rear)
continuously while the exhaust fan
(rear) is driven. Disconnection of the
733

E806- Check the connection of delivery
0001 adhesive fan, replace it
detected
E806- The drop of connector of delivery Check the connection of delivery
0002 adhesive fan / the disconnection was adhesive fan, replace it
detected
E806- Check the connection of secondary
Error in secondary transfer exhaust
0003 transfer exhaust fan, replace it
fan was detected
E807- Check the connection of fan (front) of
Error in fan (front) of process
0001 process cartridge, replace it
cartridge was detected
E807- Check the connection of fan (rear) of
Error in fan (rear) of process
0002 process cartridge, replace it
cartridge was detected
Error in low-voltage power supply
E808- PCB (error in zero cross) Replace low-voltage power supply PCB,
0000 Error in low-voltage power supply replace DC controller PCB
PCB
E811- Check the connection of drum unit,
Error in blowout of fuse for detection
0000 replace it Replace DC driver PCB
of new drum unit (process cartridge)

E811-
Error in blowout of fuse for detection of new unit, replace it Replace DC
0001
drum unit (process cartridge) driver PCB
Fan shutter error - Replace the fan shutter motor
Fan shutter open/close operation Error - Replace the fan shutter
E840- Abnormal rotation of the fan shutter motor position sensor - Replace the
0000 Defect of the fan shutter position sensor fan shutter home position
Defect of the fan shutter home position error sensor - Replace the DC
Defect of the DC controller PCB controller PCB
E990- Error in the waste toner shutter - Check that the drum unit is
0000 When the output of the waste toner shutter properly installed - Replace the
opening and shutting detection sensor doesn't waste toner shutter sensor
become "H" when it WMUPR period after the
sleep returns after eight hours or more pass,
734
the door opening and shutting is detected or

main power switch turns on.
Canon iR2030 Trouble Error Codes List page 1 (from 4)

Startup error
- Check the fixing film connector. -
Replace the fixing film unit. - Replace
Abnormally high temperature
(detected by main thermistor) - Check the connector of the fixing film
E001-
The main thermistor detected an unit. - Replace the fixing film unit. -
0000
abnormally high temperature (240 deg Replace the DC controller PCB.
(detected by sub thermistor) - Check the connector of the fixing film
E001-
The sub thermistor detected an unit. - Replace the fixing film unit. -
0001
E002- control.
unit. - Replace the fixing film unit. -
by main thermistor)
by sub thermistor)
sensor. - Replace the fixing film sensor.
- Check the connector of the main
motor. - Replace the main motor. -
735
Waste toner full detection

E019-
The waste toner full state was Replace the drum unit.
0000
detected.
faulty. - Check the connector of the waster
E019- The waste toner full state was toner full sensor. - Replace the waste
0001 detected continuously for five or more toner full sensor. - Replace the DC
seconds while the main motor was controller PCB.
turning.
- Check the connectors of the duplex
E052- unit and DC controller PCB. - Replace
0000 the duplex controller PCB. - Replace
and start of communication
- Check the connector of the BD
E100- BD detection PCB failure detection PCB. - Replace the laser
0000 The BD detection PCB is faulty scanner unit. - Replace the DC
controller PCB.
E196-
0001
E196-
0002
PCB. - Replace the DC controller PCB
0000 the DC controller PCB and image
for normal connection. - Replace the
processor PCB was detected.
image processor PCB.

Zero-cross signal error
If failed to detect zero-cross signal cycle
E261- of the power supply when initializing. - Replace the power supply PCB. -
0000 When the input of the zero-signal failed Replace the DC controller PCB.
continuously for three seconds while
controlling the temperature adjustment.
controller PCB and DC controller
PCB for normal connection. - Replace
the finisher controller PCB. - Replace
736
- Offset motor or finisher controller PCB - Check the connector of the offset
failure HP sensor. - Check the connector of
E520- - Offset HP sensor failure The offset the offset motor. - Replace the offset
0001 motor was driven for 1000 ms in the HP HP sensor. - Replace the offset
sensor approach direction, but the offset motor. - Replace the finisher
HP sensor did not turn on. controller PCB.
sensor escape direction, but the offset motor. - Replace the finisher
HP sensor did not turn off. controller PCB.
- Staple HP sensor failure - Finisher - Check the connector of the staple
E531-
controller PCB failure The staple home unit. - Replace the staple unit. -
0001
position was not left when 400 ms have Replace the finisher controller PCB.
lapsed since start of staple operation.
- Staple HP sensor failure - Finisher
position had been left once, but it was - Check the connector of the staple
E531-
not reached again when 400 ms have unit. - Replace the staple unit. -
0002
lapsed since start of staple operation. In Replace the finisher controller PCB.
addition, the staple home position could
not be reached by performing reverse
operation for 400 ms.
- Check the connector of the standard
tray HP sensor. - Check the
connector of the standard tray clock
E540- standard tray shift motor. - Replace
0001 the standard tray HP sensor. -
Replace the standard tray clock
The standard tray was moved but the
sensor. - Replace the standard tray
shift motor. - Replace the finisher
controller PCB.
E540- - Standard tray shift motor or finisher - Check the connector of the standard
0002 controller PCB failure tray HP sensor. - Check the
- Standard tray HP sensor failure - connector of the standard tray clock
Standard tray clock sensor failure sensor. - Check the connector of the
- Standard tray shift motor load failure standard tray shift motor. - Replace
Cannot move (to the pickup position) the standard tray HP sensor. -
within the specified time. Replace the standard tray clock
737

controller PCB.
The standard tray was operated, but it
did not reach the sensor within 300 ms
controller PCB.
- Standard tray shift motor or finisher tray HP sensor. - Check the
controller PCB failure connector of the standard tray clock
- Standard tray HP sensor failure - sensor. - Check the connector of the
E540- Standard tray clock sensor failure standard tray shift motor. - Replace
0005 - Standard tray shift motor load failure the standard tray HP sensor. -
The encoder clock signal was not Replace the standard tray clock
detected two or more times when the sensor. - Replace the standard tray
standard tray was operated for 300 ms. shift motor. - Replace the finisher
controller PCB.
- Check the connector of the optional
connector of the optional tray clock
- Optional tray HP sensor failure -
E542- optional tray shift motor. - Replace
Optional tray clock sensor failure
0001 the optional tray HP sensor. -
- Optional tray shift motor load failure
Replace the optional tray clock
The optional tray was operated, but the
sensor. - Replace the optional tray
controller PCB.
Optional tray clock sensor failure -
Optional tray shift motor load failure
controller PCB.
E542- - Optional tray motor or finisher - Check the connector of the optional
738

- Optional tray HP sensor failure - sensor. - Check the connector of the
Optional tray clock sensor failure - optional tray shift motor. - Replace
Optional tray shift motor load failure The the optional tray HP sensor. -
optional tray was moved upward, but it Replace the optional tray clock
did not reach the HP sensor within 3000 sensor. - Replace the optional tray
ms. shift motor. - Replace the finisher
controller PCB.
- Optional tray motor or finisher tray HP sensor. - Check the
controller PCB failure connector of the optional tray clock
E542- Optional tray clock sensor failure - optional tray shift motor. - Replace
0005 Optional tray shift motor load failure The the optional tray HP sensor. -
encoder clock signal was not detected Replace the optional tray clock
two or more times when the optional tray sensor. - Replace the optional tray
was operated for 300 ms. shift motor. - Replace the finisher
controller PCB.
- Stack delivery motor or finisher - Check the connector of the stack
controller PCB failure delivery HP sensor. - Check the
- Stack delivery HP sensor failure The connector of the stack delivery motor.
E575-
stack delivery motor was driven for 2000 - Check the connector of the stack
0001
ms in the stack delivery direction (HP delivery HP sensor. - Replace the
sensor approach direction), but the stack delivery motor. - Replace the
stack delivery HP sensor did not turn on. finisher controller PCB.

- Stack delivery HP sensor failure connector of the stack delivery motor.
E575-
The stack delivery motor was driven for - Check the connector of the stack
0002
2000 ms in the HP sensor escape delivery HP sensor. - Replace the
direction, but the stack delivery HP stack delivery motor. - Replace the
sensor did not turn off. finisher controller PCB.
Shutter drive motor or finisher controller - Check the connector of the shutter
PCB failure open sensor. - Check the connector
- Shutter open detection sensor failure - of the shutter clutch. - Check the
E584- Shutter clutch failure The shutter open connector of the shutter motor. -
0001 sensor did not turn on when 1000 ms Replace the shutter open sensor. -
have lapsed since the shutter unit had Replace the shutter clutch. - Replace
performed open operation, resulting in the shutter drive motor. - Replace the
incomplete open operation. finisher controller PCB.
E584- - Shutter drive motor or finisher - Check the connector of the shutter
739
controller PCB failure open sensor. - Check the connector

Shutter clutch failure The shutter open connector of the shutter motor. -
0002 sensor did not turn off when 1000 ms Replace the shutter open sensor. -
performed close operation, resulting in the shutter drive motor. - Replace the
incomplete close operation. finisher controller PCB.
cassette
cassette PCB and DC controller PCB.
E716- Disconnection of the optional cassette
- Replace the optional cassette PCB
0000 was detected after power-on, detection
of normal connection to the optional
DC controller PCB.
cassette, and start of communication.
Erroneous communication with card
reader (serial communication)
- Disconnection from the card reader
- Check the connectors of the card
has been detected since communication
reader and image processor PCB. -
E719- started after confirmation of normal
Replace the card reader for normal
0000 connection to the card reader (after
connection. - Replace the image
power-on).
processor PCB.
- A serial communication error has
occurred. (The serial communication
error cannot be recovered.)
Erroneous communication with coin
vendor (serial communication)
- Check the connection between the
- Disconnection from the coin vendor
image processor PCB and serial
PCB. - Check the connectors of the
serial PCB and coin vendor for
0002 connection to the coin vendor (after
normal connection. - Replace the
power-on). - A serial communication
serial PCB. - Check the coin vendor. -
error has occurred. (The serial
recovered.)
Inside error of the image processor PCB
- Putting the switch on/off of the
E730- (PDL system error)
power supply. - Replace the image
0000 The inside of the image processor PCB
processor PCB.
is faulty.
E733- Erroneous communication between - Check the connectors of the DC
0000 controller and printer controller PCB and image processor
Cannot communicate with the printer at PCB for normal connection. - Check
startup. the power supply of the printer
(Check whether initialization is
performed at startup). - Replace the
DC controller PCB or image
740
processor PCB.
CCU communication error
E736- processor PCB and modem. -
The installed modem PCB is
0000 Replace the modem PCB. - Replace
incompatible.
the image processor PCB.
processor PCB and LAN PCB for
E739- controller and network board
0000 The installed network board is
LAN PCB. - Replace the image
incompatible.
processor PCB.
E744- The language file version does not Download a language file of the
0001 match Bootable. correct version.
E744- The language file is longer than the Download a language file of the
0002 permitted size. correct version.
E744- The language file version does not Download a language file of the
0003 match Bootable. correct version.
E744- Download a language file of the
0004 correct version.
- Check the fan connector. - Replace
E805- Fan failure
the fan. - Replace the DC controller
0000 The fan is faulty.
PCB.

Fixing drive circuit failure
E808-
- The heater does not turn on. - A fixing drive motor failure was
0000
detected.

Startup error
- Check the fixing film connector. -
Replace the fixing film unit. - Replace
E001- Abnormally high temperature - Check the connector of the fixing film
0000 (detected by main thermistor) unit. - Replace the fixing film unit. -
The main thermistor detected an Replace the DC controller PCB.
741
abnormally high temperature (240 deg

(detected by sub thermistor) - Check the connector of the fixing film
E001-
The sub thermistor detected an unit. - Replace the fixing film unit. -
0001
E002- control.
by main thermistor)
by sub thermistor)
sensor. - Replace the fixing film sensor.
- Check the connector of the main
motor. - Replace the main motor. -
Waste toner full detection
E019-
The waste toner full state was Replace the drum unit.
0001
detected.
faulty. - Check the connector of the waster
E019- The waste toner full state was toner full sensor. - Replace the waste
0002 detected continuously for five or more toner full sensor. - Replace the DC
seconds while the main motor was controller PCB.
turning.
- Check the connectors of the duplex
E052- unit and DC controller PCB. - Replace
0000 the duplex controller PCB. - Replace
and start of communication
742
- Check the connector of the BD

E100- BD detection PCB failure detection PCB. - Replace the laser
0000 The BD detection PCB is faulty scanner unit. - Replace the DC
controller PCB.
E196-
0001
E196-
0002
PCB. - Replace the DC controller PCB
0000 the DC controller PCB and image
processor PCB was detected.
image processor PCB.

controller PCB and DC controller
PCB for normal connection. - Replace
the finisher controller PCB. - Replace
sensor approach direction, but the offset motor. - Replace the finisher
HP sensor did not turn on. controller PCB.
sensor escape direction, but the offset motor. - Replace the finisher
HP sensor did not turn off. controller PCB.
- Check the connector of the staple
E531- - Finisher controller PCB failure The
unit. - Replace the staple unit. -
0001 staple home position was not left when
400 ms have lapsed since start of staple
operation.
E531- - Staple unit failure - Check the connector of the staple
0002 - Staple HP sensor failure - Finisher unit. - Replace the staple unit. -
743

position had been left once, but it was
not reached again when 400 ms have
lapsed since start of staple operation. In Replace the finisher controller PCB.
addition, the staple home position could
not be reached by performing reverse
operation for 400 ms.
The standard tray was moved but the
controller PCB.
controller PCB.
The standard tray was operated, but it
did not reach the sensor within 300 ms
controller PCB.
E540- - Standard tray shift motor or finisher - Check the connector of the standard
- Standard tray HP sensor failure - connector of the standard tray clock
Standard tray clock sensor failure - sensor. - Check the connector of the
Standard tray shift motor load failure standard tray shift motor. - Replace
The encoder clock signal was not the standard tray HP sensor. -
detected two or more times when the Replace the standard tray clock
standard tray was operated for 300 ms. sensor. - Replace the standard tray
744

controller PCB.
Optional tray shift motor load failure The
optional tray was operated, but the
controller PCB.
Optional tray shift motor load failure
controller PCB.
optional tray was moved upward, but it Replace the optional tray clock
did not reach the HP sensor within 3000 sensor. - Replace the optional tray
ms. shift motor. - Replace the finisher
controller PCB.
encoder clock signal was not detected Replace the optional tray clock
two or more times when the optional tray sensor. - Replace the optional tray
was operated for 300 ms. shift motor. - Replace the finisher
controller PCB.
E575- - Stack delivery motor or finisher - Check the connector of the stack
0001 controller PCB failure delivery HP sensor. - Check the
745
ms in the stack delivery direction (HP delivery HP sensor. - Replace the
sensor approach direction), but the stack delivery motor. - Replace the
stack delivery HP sensor did not turn on. finisher controller PCB.
E575-
0002
ms in the HP sensor escape direction, delivery HP sensor. - Replace the
but the stack delivery HP sensor did not stack delivery motor. - Replace the
turn off. finisher controller PCB.

Shutter drive motor or finisher controller - Check the connector of the shutter
PCB failure open sensor. - Check the connector
0001 sensor did not turn on when 1000 ms Replace the shutter open sensor. -
performed open operation, resulting in the shutter drive motor. - Replace the
incomplete open operation. finisher controller PCB.
- Shutter drive motor or finisher - Check the connector of the shutter
controller PCB failure open sensor. - Check the connector
0002 sensor did not turn off when 1000 ms Replace the shutter open sensor. -
performed close operation, resulting in the shutter drive motor. - Replace the
incomplete close operation. finisher controller PCB.
- Check the connectors of the
cassette
optional cassette PCB and DC
E716- Disconnection of the optional cassette
controller PCB. - Replace the optional
0000 was detected after power-on, detection
cassette PCB for normal connection.
of normal connection to the optional
cassette, and start of communication.
E719- Erroneous communication with card - Check the connectors of the card
0000 reader (serial communication) reader and image processor PCB. -
- Disconnection from the card reader Replace the card reader for normal
has been detected since communication connection. - Replace the image
started after confirmation of normal processor PCB.
connection to the card reader (after
power-on) - A serial communication
746

recovered.)
Erroneous communication with coin
vendor (serial communication)
- Check the connection between the
- Disconnection from the coin vendor
image processor PCB and serial
PCB. - Check the connectors of the
serial PCB and coin vendor for
0002 connection to the coin vendor (after
power-on). - A serial communication
serial PCB. - Check the coin vendor. -
recovered.)
Erroneous communication between PCB for normal connection. - Check
E733- controller and printer the power supply of the printer
0000 Cannot communicate with the printer at (Check whether initialization is
startup. performed at startup). - Replace the
DC controller PCB or image
processor PCB.
CCU communication error
E736- processor PCB and modem. -
The installed modem PCB is
0000 Replace the modem PCB. - Replace
incompatible.
the image processor PCB.
processor PCB and LAN PCB for
E739- controller and network board
0000 The installed network board is
LAN PCB. - Replace the image
incompatible.
processor PCB.
Language file/boot ROM/USB memory
E744- error Download a language file of the
0001 The language file version does not correct version.
match Bootable.
0002 The language file is longer than the correct version.
permitted size.
0003 The language file version does not correct version.
match Bootable.
E744- Language file/boot ROM/USB memory Download a language file of the
747
error
0004 correct version.
- Check the fan connector. - Replace
E805- Fan failure
the fan. - Replace the DC controller
0000 The fan is faulty.
PCB.

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Canon iRC6880i Trouble Error Codes List page

or poor contact. The AC drive PCB or

At power-on, the rise in the

(H1, H2, H3, H4) has an open circuit

Code Description Remedy

THM2, THM3), thermal switch

the fixing assembly is

the DC controller PCB is

After standby, the drop in the

thermal switch (TP1, TP2,

Code Description Remedy

the DC controller PCB has a fault.

There is an SSR error in the outside

There is an error in the fixing main

Code Description Remedy

THM3) or sub thermistor (TH4, THM5,

soft counter reading is 250000 or

Code Description Remedy

contact. The intermediate transfer belt is soiled

Code Description Remedy

There is an ATR error. xx=01 for Y; xx=02 for M; xx=03 for C;

damaged or has an open circuit. The connector has poor

Code Description Remedy

power, and check the