University of Economics, HCMC End of Unit Test.U11.

M1
School of Foreign Languages
Division of English for General Purposes

EXAM IN ENGLISH FOR BUSINESS COMMUNICATION (75 MINUTES)

Read the instruction carefully. RECORD your answers on your answer sheets.
Section 1: Language knowledge (30 marks)
I. Choose the words that best fit the gaps in the following passage.
You are never too young (1) ……… too old to get involved in sports and exercise. In fact (2) ………
sooner you start to exercise, the better. According (3) ……… some recent research, people who start
sports at a young age were more (4) ……… to keep it up as they got older. (5) ……… applied whether
they were (6) ……… in sports or not. In fact, people who did it just for (7) ……… when they were (8)
……… were about 7% more likely to keep (9) ……… when they were older. Researchers believe this
might be (10) ……… some young people get burnt out of competition.
1. a. and b. but c. or d. so
2. a. some b. a c. an d. the
3. a. in b. to c. on d. with
4. a. like b. liked c. alike d. likely
5. a. This b. It c. These d. Those
6. a. involved b. involving c. to involve d. involve
7. a. happiness b. fun c. luck d. health
8. a. the young b. youngest c. as young as d. younger
9. a. exercise b. exercised c. exercising d. to exercise
10. a. why b. although c. because d. if

II. Choose the best answer

11. There are different types of meetings. They can be both formal and ……………
and can be held with clients customers or fellow colleagues.
      a. official b. casual c. polite d. informal
12. An employee may use annual …………… for vacations, rest and relaxation, and
personal business or emergencies.
       a. turnover  b. leave c. income d. weekend
13. We need to be open and allow them to show their positive ways which will help
us …………… to a new culture.
       a. transfer b. alter c. adapt d. change
14. Since some clients prefer a more formal look, some employees like to keep dressy
coats and ties in their offices on …………… Fridays, in case they need to dress up for a
client.
   a. casual b. formal c. informal d. every
15. The majority of executives believe …………… meetings are still crucial for building
stronger, more meaningful and profitable business relationships.
   a. urgent b. personal c. online d. face-to-face
16. …………… you give me some (more) information on this?
       a. Must b. Should     c. Could    d. Have
17. I think we …………… reserve our holiday in advance.
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     a. couldn’t b. should c. would    d. may     
18. My computer has broken down. …………… I use your computer to email my
boss?
     a. Shouldn’t b. Should c. Could d. Couldn’t
19. …………… these machines were so expensive, we would buy them.
    a. Where   b. Who     c. If     d. Unless    
20. …………… I were you, I would have another look through those figures.
      a. If   b. When c. Unless   d. Whom   
21. If I had worked harder when I was at school, I …………… a better job.
     a. have could had b. can have c. could have had d. could have  
22. Don't refuse any food or drink offered …………… you during business meetings
as this may cause offence (sample small portions at least).
      a. to   b. for c. at    d. about
23. You should dress appropriately …………… the meeting and be punctual.
      a. for b. from     c. about    d. on
24. Adjusting to a different culture can be difficult for just about anyone. What is
necessary for one to feel at home …………… a new culture?
      a. to     b. at     c. in d. with
25. Don't take large or expensive gifts as this may cause embarrassment. If you do
take a gift, make sure you present the gift …………… both hands.
      a. to b. for   c. by    d. with

III. Put the capitalized words in their correct form.

26. fail The success or ………………… of the plan depends on how you prepare.
27. total We compared the two offers and found the first one ………...… unacceptable.
28. economy We are looking for a more ………………... way of heating our offices?
29. communication Candidates must be able to ………………... effectively
30. present The ideas …………….. in that conference are very interesting.

Section 2: Language use (70 marks)

I. Read the following passage and answer the questions that follow (30 marks)
Changing your organizational culture is the toughest task you will ever take on. Your organizational
culture was formed over years of interaction between the participants in the organization.

Organizational culture grows over time. People are comfortable with the current organizational culture.
For people to consider culture change, usually a significant event must occur. An event that rocks their
world such as flirting with bankruptcy, a significant loss of sales and customers, or losing a million
dollars, might get people's attention.

When people in an organization realize and recognize that their current organizational culture needs to
transform to support the organization's success and progress, change can occur. But change is not pretty
and change is not easy.

The good news? Organizational culture change is possible. Culture change requires understanding,
commitment, and tools.

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 Steps in Organizational Culture Change
There are three major steps involved in changing an organization's culture.
1. Before an organization can change its culture, it must first understand the current culture, or the
way things are now.
2. Once you understand your current organizational culture, your organization must then decide where
it wants to go, define its strategic direction, and decide what the organizational culture should look like
to support success. What vision does the organization have for its future and how must the culture
change to support the accomplishment of that vision?
3. Finally, the individuals in the organization must decide to change their behavior to create the
desired organizational culture. This is the hardest step in culture change.

Choose the best answer

1. According to the article, changing your organizational culture is
a. The least difficult task you will ever take on
b. The easiest task you will ever take on
c. The most difficult task you will ever take on
d. The worst changing
2. According to this article, what is true?
a. People are often unhappy with the current organizational culture.
b. Employees want to change the organizational culture because it does not satisfy their needs.
c. Deciding what the organizational culture should look like to support success is the hardest step
in culture change.
d. Culture change requires understanding the current culture.
3. What is the most suitable title of this article?
a. Organizational culture change
b. Why to change organizational culture
c. What is the purpose of the organizational culture change
d. How to understand the organizational culture

What does each of the following underlined words/phrases refer to?

4. When people in an organization realize and recognize that their current organizational culture …
(para 3)
5. Before an organization can change its culture, it must first understand the current culture … (para 6)
Which words/phrases in the passage mean the following?
6. the state of being unable to pay your debts ……………...
7. the amount of goods or services sold ……………...
8. a promise to do something ………………
Fill in each blank with ONE suitable word from the passage. Put it in its correct form or tense if
necessary
9. Our first ………………… will be to set up a communication system.
10. The use of electronic mail will improve communications within the ………………… .

II. Writing (20 marks)

A . Write complete sentences by putting the words into the correct order. Begin each sentence
with the underlined word(s).

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 1. Liz / hasn’t / enough /got / information /, so / she / be / able / to / won’t / on / her / report / finish /
time.
2. I / have / the / trade / to / won’t / time / I / afraid / am / go / to / fair.
3. I / should / think / Sandra / move / another / to / department.
4. People / to do / planning / business / in / Japan / know / a few / should / things / the / about / country.
5. In / staff / have / banks / many / to / uniforms / wear.

B. Combine the following pairs of simple sentences using appropriate joining words. Punctuate
the sentence if necessary.
6a. I’m sorry I disturbed you. 6b. I didn’t know you were busy.
7a. The car factory closes down. 7b. A lot of people are out of work.
8a. You don’t explain the situation to Sue. 8b. Sue doesn’t understand. (I’m sure Sue …….)
9a. She can get the job. 9b. She doesn’t apply for it.
10a. I couldn’t meet you. 10b. I had to work late.

III. Listening (20 marks)

Part 1
Listen to the question and choose the best response. The recording will be played twice.
1. A B C
2. A B C
3. A B C
4. A B C
5. A B C

Part 2
You will hear a businessman making a networking call with a new contact. Fill in the missing
information. The recording will be played twice.

Name of company: (6) ………………………………………

Where they met: (7) …………………………………………
Can help Alison find a: (8) ………………………………….
Suggests having: (9) …………………………….. to discuss
Suggested date: (10) ………………………………………..

This is the end of the exam paper ☺

End of unit test.11.HP2 4

 KEYS – End of Unit Test. Unit 11 – M1
Section 1
1. c 2. d 3. b 4. d 5. a 6. a 7. b 8. d 9. c 10. c

11. d 12. b 13. c 14. a 15. d

16. c 17. b 18. c 19. d 20. a
21. c 22. a 23. a 24. c 25. d

26 27 28 29 30
failure totally economical communicate presented

Section 2
Reading
1. c 6. bankruptcy
2. d. 7. sales
3. a 8. a commitment
4. People in an organization 9. step / task
5. an organization 10. organization

Writing
1. Liz hasn’t got enough information, so she won’t be able to finish her report on time.
2. I am afraid I won’t have time to go to the trade fair.
3. I think Sandra should move to another department
4. People planning to do business in Japan should know a few things about the country.
5. In many banks staff have to wear uniforms.
6. If I had known you were busy, I wouldn’t have disturbed you.
7. If the car factory didn’t close down, a lot of people wouldn’t be out of work.
8. I’m sure Sue would understand if you explained the situation to her.
9. She could get the job, if she applied for it.
10 If I hadn’t had to work late, I could have met you.

Listening
Part 1.
1. C 2. B 3, C 4. B 5. A

Part 2
6. Apple Promotions
7. Design Awards
8. sponsor
9. lunch
10. 31st

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 AUDIO SCRIPT - End-of-Unit Test.U11.M1

Part 1
1. Tonight is our school’s election.
A. This store has a good selection.
B. We finished our homework.
C. I hope you win!
2. Is it going to rain?
A. No, this isn’t our train.
B. Yes, take an umbrella.
C. I prefer to go by plane.
3. Where were you born?
A. A little baby girl.
B. On May 15th.
C. At University Hospital.
4. State Bank Customer Service, may I help you?
A. I don’t know the customs here.
B. Yes, I would like to open a checking account.
C. Yes, do you serve lunch?
5. Is the flight on time?
A. No, it’s 30 minutes late.
B. No, it’s not a big plane.
C. No, it’s not very light.

Part 2

Bill: I’d like to speak to Alison Crewe please.

Secretary: Can I take your name?
Bill:Yes, it’s Bill Hammond.
Secretary:Thank you. And which company are you calling from?
Bill:It’s Apple Promotions.
Secretary:I’ll put you through.
Alison: Hello. Alison Crewe speaking.
Bill:Oh, hello Alison. It’s Bill Hammond. We met at the Design Awards last week.
Alison: Oh yes, I remember. What can I do for you?
Bill:Well you know you were saying you wanted to find another sponsor for your fashion show?
Alison: Yes.
Bill:A client of mine might be interested. He’s the Editor of Hip Magazine. I thought you might like to
meet him.
Alison: Yes. That would be great.
Bill:I thought it would be a good idea for us all to have lunch to discuss it.
Alison: Excellent.
Bill:I’ll be away from the 19th but I get back on the 29th.
Perhaps we could meet on the 31st ?
Alison: Yes. I’m free then.
Bill:I’ll check if John is free and call you back.
Alison: Great. Thanks for calling Bill. Speak soon.

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