Performance Measures

Performance Das
Summary Monthly Performance Weekly Performanc

Summary
This shape represents a
slicer. Slicers are supported Calls Handled Sales
in Excel 2010 or later.
If the shape was modified in

an earlier version of Excel,
or if the workbook was saved
in Excel 2003 or earlier, the 154 44
slicer cannot be used.

slicer. Slicers are supported 55%
5%
or if the workbook was saved 0% 10% 20% 30%
in Excel 2003 or earlier, the
Login Efficiency
nce Dashboard
Weekly Performance Agent Wise Performance Supervisor wise Performance

AHT Avg. Login Hrs slicer. Slicers are
supported in Excel 2010 or
later.
If the shape was modified

536 in an earlier version of
5.0
Average Login Hours
Excel, or if the workbook
was saved in Excel 2003
or earlier, the slicer cannot
This
be shape represents a
used.
slicer. Slicers are
supported in Excel 2010
or later.
Sales Conversion If the shape was modified
in an earlier version of
5%
be used.
10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
e Performance
pe represents a
icers are
d in Excel 2010 or
ape was modified

lier version of
r if the workbook
ed in Excel 2003
r, the slicer cannot
pe represents a
icers are
d in Excel 2010
ape was modified

lier version of
r if the workbook
ed in Excel 2003
r, the slicer cannot
Performance Da
Summary Monthly Performance Weekly Perform
Monthly Performance
slicer. Slicers are supported Month Calls Handled Sales
Jan 154 44
If the shape was modified in Grand Total 154 44

slicer. Slicers are supported

ance Dashboard

slicer. Slicers are
Login Efficiency Sales Conversion Avg. Login Hours AHT
55.48% 28.57% 5.0 536 later.
55.48% 28.57% 5.0 536
was saved in Excel 2003 or
earlier, the slicer cannot be
used.
slicer. Slicers are
later.

be used.
wise Performance
shape represents a
r. Slicers are
ported in Excel 2010 or
.
e shape was modified

n earlier version of
el, or if the workbook
saved in Excel 2003 or
er, the slicer cannot be
s.shape represents a
er. Slicers are
r.

saved in Excel 2003
arlier, the slicer cannot
sed.
Performance Da
Weekly Performanc
Week Calls Handled Sales
1 154 44


ance Dashboard
Weekly Performance
slicer. Slicers are
55.48% 28.57% 5.0 536 later.
55.48% 28.57% 5.0 536
used.
slicer. Slicers are
later.

be used.
wise Performance
shape represents a
r. Slicers are
orted in Excel 2010 or
.

.shape represents a
r. Slicers are
.

saved in Excel 2003
sed.
Performance Da

Agent Calls Handled Sales
EMP-1 66 5
If the shape was modified in EMP-2 46 13
an earlier version of Excel, EMP-3 42 26
or if the workbook was saved Grand Total 154 44


ance Dashboard
Agent Wise Performance
slicer. Slicers are
65.33% 7.58% 5.9 487 later.
46.67% 28.26% 4.2 549
54.44% 61.90% 4.9 599 If the shape was modified
55.48% 28.57% 5.0 536
used.
slicer. Slicers are
later.

be used.
wise Performance
s shape represents a
er. Slicers are
r.

ier, the slicer cannot be
s shape represents a
d.
er. Slicers are
r.

saved in Excel 2003
sed.
Performance Da

slicer. Slicers are supported Supervisor Calls Handled Sales
Supervisor-1 154 44


ance Dashboard
Supervisor wise Performance
slicer. Slicers are
55.48% 28.57% 5.0 536 later.
55.48% 28.57% 5.0 536
used.
slicer. Slicers are
later.

be used.
wise Performance
se Performance
shape represents a
r. Slicers are

earlier version of
.shape represents a
r. Slicers are
.

saved in Excel 2003
sed.
Row Labels Calls Handled Sales Login Efficiency Sales Conversion Login Hours AHT
Jan 154 44 55.48% 28.57% 5.0 536
Grand Total 154 44 55.48% 28.57% 5.0 536
154 44 536
Login Efficiency 55% 45% 3% 3%

Sales Conversion 29% 71% 3% 3%
Login Hours 5.0 0.1 12.9
26% 5% 71%
Date Month Week EMP Name Supervisor Name Calls Handled
1-Jan-17 Jan-17 1 EMP-1 Supervisor-1 66
Sales Average Handle Time Login Hours Target Login Hours Total Handle Time
5 487 5.9 9.0 32142
13 549 4.2 9.0 25254
26 599 4.9 9.0 25158
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Performance Das

Summary Monthly Performance Weekly Performanc

If the shape was modified in

This shape represents a

This shape represents a

If the shape was modified

ape was modified

ape was modified

This shape represents a

If the shape was modified in

This shape represents a

If the shape was modified

e shape was modified

e shape was modified

This shape represents a

If the shape was modified in

If the shape was modified

e shape was modified

e shape was modified

This shape represents a

This shape represents a

If the shape was modified in

If the shape was modified

e shape was modified

e shape was modified

This shape represents a

This shape represents a

If the shape was modified in

If the shape was modified

e shape was modified

e shape was modified

Login Efficiency 55% 45% 3% 3%

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