Performa

Summary Monthly Performance

Summary
This shape represents a
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in Excel 2010 or later.

If the shape was modified in

an earlier version of Excel,
or if the workbook was saved
in Excel 2003 or earlier, the 154 44
slicer cannot be used.

This shape represents a

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in Excel 2010 or later.
5%
If the shape was modified in
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or if the workbook was saved 0% 10% 20% 30%
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Login Efficiency
erformance Dashboard
onthly Performance Weekly Performance

AHT

536

5%

10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
 Agent Wise Performance Supervisor wise Performance

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Avg. Login Hrs slicer. Slicers are
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Sales Conversion If the shape was modified
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 Performance Da
Summary Monthly Performance Weekly Perform
Monthly Performance
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in Excel 2010 or later.
Jan 154 44
If the shape was modified in Grand Total 154 44
an earlier version of Excel,
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in Excel 2003 or earlier, the
slicer cannot be used.

This shape represents a

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If the shape was modified in

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or if the workbook was saved
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ance Dashboard
Weekly Performance Agent Wise Performance Supervisor wise Performance

This shape represents a

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Login Efficiency Sales Conversion Avg. Login Hours AHT
supported in Excel 2010 or
55.48% 28.57% 5.0 536 later.
55.48% 28.57% 5.0 536
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 Performance Da
Summary Monthly Performance Weekly Perform
Weekly Performanc
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Week Calls Handled Sales
in Excel 2010 or later.
1 154 44
If the shape was modified in Grand Total 154 44
an earlier version of Excel,
or if the workbook was saved
in Excel 2003 or earlier, the
slicer cannot be used.

This shape represents a

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in Excel 2010 or later.

If the shape was modified in

an earlier version of Excel,
or if the workbook was saved
in Excel 2003 or earlier, the
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ance Dashboard
Weekly Performance Agent Wise Performance Supervisor wise Performance
Weekly Performance
This shape represents a
slicer. Slicers are
Login Efficiency Sales Conversion Avg. Login Hours AHT
supported in Excel 2010 or
55.48% 28.57% 5.0 536 later.
55.48% 28.57% 5.0 536
If the shape was modified
in an earlier version of
Excel, or if the workbook
was saved in Excel 2003 or
earlier, the slicer cannot be
This shape represents a
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supported in Excel 2010 or
later.

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 wise Performance

shape represents a
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 Performance Da
Summary Monthly Performance Weekly Perform

This shape represents a

slicer. Slicers are supported
Agent Calls Handled Sales
in Excel 2010 or later.
EMP-1 66 5
If the shape was modified in EMP-2 46 13
an earlier version of Excel, EMP-3 42 26
or if the workbook was saved Grand Total 154 44
in Excel 2003 or earlier, the
slicer cannot be used.

This shape represents a

slicer. Slicers are supported
in Excel 2010 or later.

If the shape was modified in

an earlier version of Excel,
or if the workbook was saved
in Excel 2003 or earlier, the
slicer cannot be used.
ance Dashboard
Weekly Performance Agent Wise Performance Supervisor wise Performance
Agent Wise Performance
This shape represents a
slicer. Slicers are
Login Efficiency Sales Conversion Avg. Login Hours AHT
supported in Excel 2010 or
65.33% 7.58% 5.9 487 later.
46.67% 28.26% 4.2 549
54.44% 61.90% 4.9 599 If the shape was modified
in an earlier version of
55.48% 28.57% 5.0 536
Excel, or if the workbook
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used.
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later.

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 wise Performance

s shape represents a
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s shape represents a
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 Performance Da
Summary Monthly Performance Weekly Perform

This shape represents a

slicer. Slicers are supported Supervisor Calls Handled Sales
in Excel 2010 or later.
Supervisor-1 154 44
If the shape was modified in Grand Total 154 44
an earlier version of Excel,
or if the workbook was saved
in Excel 2003 or earlier, the
slicer cannot be used.

This shape represents a

slicer. Slicers are supported
in Excel 2010 or later.

If the shape was modified in

an earlier version of Excel,
or if the workbook was saved
in Excel 2003 or earlier, the
slicer cannot be used.
ance Dashboard
Weekly Performance Agent Wise Performance Supervisor wise Performance
Supervisor wise Performance
This shape represents a
slicer. Slicers are
Login Efficiency Sales Conversion Avg. Login Hours AHT
supported in Excel 2010 or
55.48% 28.57% 5.0 536 later.
55.48% 28.57% 5.0 536
If the shape was modified
in an earlier version of
Excel, or if the workbook
was saved in Excel 2003 or
earlier, the slicer cannot be
This shape represents a
used.
slicer. Slicers are
supported in Excel 2010 or
later.

If the shape was modified

in an earlier version of
Excel, or if the workbook
was saved in Excel 2003
or earlier, the slicer cannot
be used.
 wise Performance
se Performance
shape represents a
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Row Labels Calls Handled Sales Login Efficiency Sales Conversion Login Hours AHT
Jan 154 44 55.48% 28.57% 5.0 536
Grand Total 154 44 55.48% 28.57% 5.0 536
154 44 536

Login Efficiency 55% 45% 3% 3%

Sales Conversion 29% 71% 3% 3%
Login Hours 5.0 0.1 12.9

26% 5% 71%
 Date Month Week EMP Name Supervisor Name Calls Handled
1-Jan-17 Jan-17 1 EMP-1 Supervisor-1 66
1-Jan-17 Jan-17 1 EMP-2 Supervisor-1 46
1-Jan-17 Jan-17 1 EMP-3 Supervisor-1 42
Sales Average Handle Time Login Hours Target Login Hours Total Handle Time
5 487 5.9 9.0 32142
13 549 4.2 9.0 25254
26 599 4.9 9.0 25158
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