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Abstract
The present paper is an initiative to understand the concepts of Indian aviation industry and its growth over the period. The
objective of this paper is to undertake an empirical study on service qualities provided in different air ports in India and come up
with some concrete solutions to provide better service quality to passengers and visitors in the different air ports. In this regard
secondary data considered.
1 3
India Brand Equity Foundation Report, 2017 India Brand Equity Foundation Report, 2017
2 4
India Brand Equity Foundation Report, 2017 India Brand Equity Foundation Report, 2017
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International Journal of Academic Research and Development
The growth trajectory figure is self explanatory. The figure infrastructure surely benefit the people in the long run.
has been drawn on the basis of certain important parameters Very recently the government of India has realized the
which best describes the sector. The schedule airlines which potential of Public Private Partnership (PPP) model to develop
was flown 199 mn km is expected to cover a distance of 1700 the airports in India. The growing trend has many advantages.
mn km. The number of non scheduled airlines which stands at One of the primary advantages is creation of job in the local
39 is expected to grow upto 112 by the end of financial year market and revenue generation of the government. The
2017. The figure also shows the number of aircrafts owned by government is also in a better position to attract foreign
various airline companies. It was 225 and the same has gone investors to develop the airports. If we look at the vast areas of
to 1657. Most importantly, the number of airports which was airport connectivity and addition of emerging areas it may not
standing at 50 is expected to increase to125 during the possible to develop the entire infrastructure single handedly.
financial year 2017. These huge improvements in airport
In total there are 464 airports are there in India out of these improvement in the last decade after the introduction of low
125 airports are operated by AAI. Out of the 125 airports, 9 cost carriers. The rising income level of Indian middle class is
airports are non operational and 90 are operational. These 90 also happened to be the most important factor which
operational airports can be divided into three different stimulates the growth. The table 1.1 shows the traffic
segments, viz. 66 domestic airports, 7 customs airports and 17 movement across various airports of India along with some of
international airports. The expansion of the sector results in the important parameters which describes the overall
improved passenger flow and the same has seen significant performance of the sector.
803
International Journal of Academic Research and Development
The table shows an incremental growth in domestic as well as travelers are bringing much needed foreign currency in both
international passengers. Number of departing passengers is the segment. So, this aspect should be taken into consideration
increased from 85.20 million in the year 2015 – 16 to 103.75 while airport facilities in various parts of the country.
million in the year 2016 – 17. The revenue passenger
kilometers also increased from Rs.80.97 billion in the year
2015 – 16 to 98.64 billion in the year 2016 – 17. Due to this
significant improvement in the passenger demand, the airlines
also increased the capacity of available seats. The seat
availability which was 97.73 billion in the year 2015 – 16 is
increased to 116.94 billion in the year 2016 -17. The growth
of air travels thus created a need for new business
opportunities and infrastructure requirement. The growth has
been rightly witnessed by the commercial scheduled airlines
and decided to increase the capacity. Since, air travels
becoming cheaper, a section of the consumers become the
target consumers for the airline service providers. The first
time buyers also decided to opt for air travels vis a vis other
mode of travel options that are available. Saving of time and
money may be the most significant factor which helps the
customers to go for alternative options. The huge geographical
spread of the country is another reason and it is only air
transport which has the capacity to reduce the distance to a
great extent. If we look at the passenger traffic carried by
scheduled carriers over the past decade, then this incremental
growth can be witnessed.
804
International Journal of Academic Research and Development
who are availing the air transport is looking into various 7. Usman Khan, Noreen Khan. Customer Satisfaction in
aspects other than the bridging the distance at an affordable Airline Industry; DOI: 10.7763/IPEDR. 2014; 76(12):63-
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equally plays an important role to avail the air transport. So, Daisy Maria Rizatto Tronchin, Marta Maria Melleiro. The
there is always a combined effect which maximizes the use of the quality model of Parasuraman, Zeithaml and
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