Process Selection
Process Selection
PROCESS SELECTION- Deciding on the way production of goods or services will be organized. It has a
major implications for Capacity planning, Layout of facilities, Equipment, Design of work systems.
This Figure provides an overview of where process selection and capacity planning fit into system
design. Forecast, product and service design and technological change all influence capacity planning
and process selection.
CAPACITY INTENSITY- The mix of equipment and labor that will be used by the organization
PROCESS FLEXIBILITY- The degree to which the system can be adjusted to changes in processing
requirements due to such factors as product and service design changes, volume changes and
changes in technology
The term high technology refers to the most advanced and developed equipment and methods.
TECHNOLOGICAL INNOVATION- The discovery and development of new or improved products, services,
or processes for producing or providing them
1. Product and service technology- Discovery and development of new products and services
2. Process technology- Methods, procedures, and equipment used to produce goods and provide
services
3. Information technology- The science and use of computers and other electronic equipment to
store, process, and send information
* All three have a major impact on: Costs, Productivity and Competitiveness
Technological advances in product and processes can yield competitive advantages. Some of the
advantages are improve in quality, increase in market share and higher productivity which can generate
substantial profits for the company.
Technology can have benefits but there is also risk involve Technical and economic issues such as Initial
costs, space, cash flow, maintenance, Integration cost, time resources and in terms of human
considerations such as Training, safety and job loss
PROCESS SELECTION
1. How much variety in products or services will the system need to handle?
2. What degree of equipment flexibility will be needed?
3. What is the expected volume of output?
*answer to these questions will serve as a guide to selecting an appropriate process.
Process selection can involve substantial investment in equipment and have a very specific influence on
the layout of facilities. Mismatches between operations capabilities and market demand and pricing or
cost strategies can have a significant negative impact on the ability of the organization to compete.
Product or service profiling can be used to avoid any inconsistencies by identifying key product or
service dimensions and then selecting appropriate processes.
Product or service profiling- linking key product or service requirements to process capabilities. Key
dimensions relate to
• Range of products or services that will be processed
• Expected order sizes
• Pricing strategies
• Expected frequency of schedule changes
• Order-winning requirements
A key question in process design is whether to automate. Automation is machinery that has sensing and
control devices that enable it to operate automatically