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    Employability Skills - Quality Tools Exercise 2.5.62 Analyse The Problems Using Quality Tools

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    SAVITA MAURYA
    This document provides instructions for using quality tools to analyze customer complaint data. Specifically, it instructs to: 1) Draw a Pareto diagram to identify the major causes of complaints from customer data, which shows delayed delivery as the most frequent complaint. 2) Draw a scatter diagram to establish the relationship between causes and effects. 3) Draw a cause-and-effect diagram and perform stratification based on work area situation.

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    Employability Skills - Quality Tools Exercise 2.5.62 Analyse The Problems Using Quality Tools

    Uploaded by

    SAVITA MAURYA
    12 views1 page
    This document provides instructions for using quality tools to analyze customer complaint data. Specifically, it instructs to: 1) Draw a Pareto diagram to identify the major causes of complaints from customer data, which shows delayed delivery as the most frequent complaint. 2) Draw a scatter diagram to establish the relationship between causes and effects. 3) Draw a cause-and-effect diagram and perform stratification based on work area situation.

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    Employability_Skills_2nd_Sem_Final-147

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    This document provides instructions for using quality tools to analyze customer complaint data. Specifically, it instructs to: 1) Draw a Pareto diagram to identify the major causes of complaints from customer data, which shows delayed delivery as the most frequent complaint. 2) Draw a scatter diagram to establish the relationship between causes and effects. 3) Draw a cause-and-effect diagram and perform stratification based on work area situation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    12 views1 page

    Employability Skills - Quality Tools Exercise 2.5.62 Analyse The Problems Using Quality Tools

    Uploaded by

    SAVITA MAURYA
    This document provides instructions for using quality tools to analyze customer complaint data. Specifically, it instructs to: 1) Draw a Pareto diagram to identify the major causes of complaints from customer data, which shows delayed delivery as the most frequent complaint. 2) Draw a scatter diagram to establish the relationship between causes and effects. 3) Draw a cause-and-effect diagram and perform stratification based on work area situation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Employability Skills - Quality Tools Exercise 2.5.

    62
    Q
    U Analyse the problems using Quality Tools
    A
    L Objectives: At the end of this exercise you shall be able to
    I • draw a pareto diagram to identify the major causes for complaints
    T • draw a scatter diagram to establish the cause and effect relationship
    Y • draw the cause and effect diagram
    • do stratification based on the situation of work area.
    T
    O TASK 1 : Draw a pareto diagram to identify major causes for complaints
    O
    L • Given below is the number of different types of
    S Customer complaints Numbers
    complaints received from customer. Write the
    customer complaints from higher frequency to lower
    Delayed delivery 60
    in the provided table.
    Wrong material 20
    • Write the percentage of total for each complaint in
    the provided table. Missing 10
    • Write the cumulative percentage (Cum %) for each Less quantity 80
    complaint in the provided table.
    Documentation errors 15
    • Plot the No. of complaints and cumulative percentage
    Damaged packages 10
    for each customer complaint in the provided sheet.
    Others 5
    • Draw the No. of complaints and Cum% line by joing
    the plotted points Total 200
    • Get it checked with your instructor.

    Category Type of Complaint Numbers % Cum %

    Total 200

    128

    Copyright Free Under CC BY Licence

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