Planning Public Relations Programmes
Planning Public Relations Programmes
Planning Public Relations Programmes
KNOWLEDGE
NEGATIVE SITUATION POSITIVE SITUATION
• Share price if Public Company, dividends, balance sheet etc.
• Industrial relation situation.
• Customer complaints, test reports & product performance.
• Discussion with sales force & distributors.
• Prices & effect of price changes.
• Market forces, economic, social & political.
Definition Of Objectives.
1. Change the image because company has changed its activities.
2. Improve the caliber of job applicants.
3. Tell people about little known story of the company & gain credit for achievement.
4. Make company known & understood in new local & international markets.
5. Prepare stock market for a new share launch.
6. Improve community relations following public criticism based on misunderstanding of
company’s intention.
7. Educate installers, users or consumers about the product.
8. Regain public confidence after a disaster which had portrayed company as inefficient
in any way, the cause having been rectified.
9. Establish a new corporate identity.
10. Support a sponsorship scheme.
11. Make politicians better informed about company’s activities, perhaps because of
some impending legislation which could affect the company unfavorably.
12. Propagate company’s research activities.
When we determine the objectives it is essential that we should first of all identify the
public we want to target from various publics, as already enumerated in the previous
lectures also. Broadly speaking there are two major publics classified as internal and
external while following are the expanded publics in the modern day.
Expanded Publics.
• The Community.
• Potential Employees.
• Employees.
• Suppliers of services & materials.
• Investors --- the money market.
• Distributors.
• Consumers & users.
• Opinion leaders.
• Evaluate results.
• Adopt proper evaluating methods.
• Compare results against Objectives.
Sometimes the results may not be measurable statistically, but by experience and self
evident qualities such as the evidence that now job applicants are better educated and
more proficient or in some other way more suitable than before. These are basically the
qualitative results. However, the quantitative results may show increased sales, awareness
and reduced number of complaints, increased job applicants, oversubscription of shares
or even increased number of mentions of the company name in the media.